KR20020012364A - Method for electronic commerce using voice web server - Google Patents

Abstract

PURPOSE: An electronic commercial transacting method using a voice web server is provided to enable a buyer to perform an electronic commercial transaction by only telephoning to a company for buying a commodity through voice homepages of companies for an electronic commercial transaction. CONSTITUTION: If a user connects to a voice web server through a general telephone, a mobile telephone, and other communication units(S20), the voice web server outputs an operator homepage file as a voice(S22) and outputs an electronic commercial transaction service field as a voice. At this time, a private person or a company is guided as a voice for an electronic commercial transaction in accordance with a user's selection(S24). If the user selects a specific field(S26), it is judged whether a sub directory is existed(S28). If a sub directory is not existed, a selected private person/company file is outputted as a voice(S30). If the user selects an electronic commercial transacting item as a voice(S32), a transaction accomplishment is confirmed by checking a member's password and a purchase intention(S34). After a payment cost depositing is confirmed(S38), the electronic commercial transaction is completed(S40).

Description

E-commerce method using voice web server {METHOD FOR ELECTRONIC COMMERCE USING VOICE WEB SERVER}

The present invention relates to an electronic commerce method using a voice web server, in particular, when a homepage of an individual or an e-commerce company is stored in a voice web server, and another person or company is connected to a mobile phone, a general phone, or other communication means. The present invention relates to an electronic commerce method using a voice web server for outputting the contents of a file of a selected field by voice to enable electronic commerce.

The Internet was originally created for military purposes, but is now used academically and commercially as a huge and efficient information storage and information providing medium with numerous computer networks around the world. It is also used for e-mail, newsgroups, file transfer and information. It is being used for various purposes such as transmission and retrieval of necessary information. As the number of Internet users increases, electronic commerce, which is a commercial use of the Internet, is rapidly spreading.

In general, e-commerce processes various business activities among businesses, consumers, and governments by using computers and communication networks. Broad-scale e-commerce includes Internet, E-mail, EDI (Electronic Data Interchange), and Bar. -Integration of all information technologies such as code, EFT (Electronic Funds Transfer), Database, Image System, etc., to deal with transactions in which all or part of the transactions of goods or services are processed by electronic methods such as electronic document exchange. Meaning, negotiated electronic commerce refers to electronic commerce using the Internet.

Such e-commerce is now emerging as a survival strategy for individual companies and nations in the information age by enabling cost reduction, time reduction, customer satisfaction, and strategic alliances.

As shown in Fig. 1, in the conventional simplified electronic commerce method, the subject in the simplest electronic commerce is a cyber mall on a seller computer server providing an object or a service, and an object or a product in such a virtual store. A virtual bank or credit card company of a consumer computer of a buyer computer purchasing a service, a financial institution computer involved in a financial relationship with goods or services, and a computer of a logistics company in charge of logistics.

Referring to the process of the electronic commerce method of the prior art, first, the buyer (consumer) in Figure 1 is connected to the virtual shop on the merchant computer (1) via the buyer computer (2) to the Internet to shop. When it finds a product that it wants to purchase, it sends a purchase intention to the virtual store and provides a payment method (eg, credit card number, password, authentication number, etc.).

The virtual store inquires the credit card number and password presented by the customer to the virtual bank or credit card company on the financial institution computer 4 and requests payment. When the virtual bank or credit card company pays the price to the virtual shop, the virtual shop notifies the logistics company computer 3 to deliver the product to the customer, and the logistics company delivers the product to the customer who is the buyer, thereby completing the purchase process.

The above-described e-commerce model through the Internet includes a shopping mall form (amazon (www.amazon.com), an internet department store, etc.), an auction or a reverse auction form (eBay (www.eBay.com), auction ( www.auction.co.kr), co-purchase or event form that recruits buyers to purchase the product at a given price, import / export, material purchase, bidding, etc. . In this conventional e-commerce model, the pricing of the product is determined by the seller (in the case of shopping malls or joint purchases), the seller gives the minimum price, the buyer decides the final price (in the case of auction), or the buyer gives the highest price. Or (in the case of reverse auctions), or the price the buyer wants (Priceline: www.priceline.com).

On the other hand, the e-commerce model as described above had a problem that it is difficult to immediately find the product desired by the consumer or the company that wants to trade, when necessary, and to establish a separate communication network with an expensive computer system to perform e-commerce The place also had a problem of being limited.

In addition, there is a problem that it takes a lot of time to make e-commerce because you have to select the desired item while viewing the web page after accessing the Internet.

The present invention is to solve the problems in the prior art as described above, the object of the present invention is to e-commerce by simply calling the company directly to the buyer to purchase, through the voice e-commerce homepage of the enterprise It is to provide an electronic commerce method using a voice web server that can be achieved.

1 is a schematic block diagram of an electronic commerce system for explaining a conventional general electronic commerce method,

2 is a schematic block diagram of a system required for an electronic commerce method using a voice web server according to the present invention;

3 is a flowchart illustrating an electronic commerce method using a voice web server according to the present invention.

<Description of the symbols for the main parts of the drawings>

10: voice web server 12: voice signal processing unit

20: database server 22: member database

24: voice homepage database 26: sales / purchase database

28: e-commerce item database 30: financial institution computer (server)

40: Logistics company computer (server)

According to the present invention for achieving the above object, the voice web server voices a voice homepage service field guide file according to a connection signal from a user connected through a mobile phone / general phone / other communication means for electronic commerce. Outputting the selected field; determining whether a sub directory exists in response to the service field selection voice signal input from the user; outputting the selected field file by voice if the sub directory is not found; and e-commerce from the user. Determining whether an item selection voice signal has been input, checking a successful transaction when the item selection voice signal is input, and then checking whether a payment amount according to a payment method has been deposited. An electronic commerce method using a web server is provided.

The service field guide voice output is repeated when there is a sub directory.

The confirmation of the transaction is characterized in that it is made through the confirmation of the member password and purchase intention.

Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.

FIG. 2 is a schematic block diagram of a system used in an electronic commerce method using a voice web server according to the present invention. As shown therein, a voice web server 10 (also referred to as a "VEB (Voice wEB) server") Reference], a database (DB) server 20.

The voice web server 10 includes a conventional voice recognition engine, a voice synthesis engine, a voice web browser, an authoring engine (not shown), and the like, and converts and stores contents of an electronic commerce homepage into a voice homepage. Of course, it can be compatible with regular telephones, mobile phones, and other communication means (text beep, e-mail, Internet phone, etc.).

Voice homepage is a web program that enables electronic commerce or voice contents having a tree structure can be directly spoken to a user. Voice web using VSML (Voice Segment Markup Language) It can be executed by the browser. Here, VSML is a file written in markup language that defines information about the corresponding search word and hyperlink, and information about the corresponding voice content and call connection command. When a search word is input by the voice command, the voice recognition engine recognizes it. The file corresponding to the search word is called by the voice web browser to the current file location and executed.

Such a voice web server 10 typically has a voice signal processor 12 for converting a buyer's voice transmitted through a telephone company, a base station, or the like into an input signal.

In addition, the voice web server 10 outputs a file of the operator voice homepage for electronic commerce and controls other devices in general by the input signal converted by the voice signal processor 12.

In addition, the database server 20 is designed to output various contents for electronic commerce by voice in response to the signal from the voice web server 10 described above, and the member data having information on individuals or corporations. A base 22 and a voice homepage database 24 for classifying and storing contents of voice homepages or portal sites of companies for electronic commerce are included.

The voice homepage database 24 classifies and stores voice files, text files, or other types of files by directories designated by the user. Reference numeral 26 denotes a sales / purchase database that stores sales or purchase history of a company registered for electronic commerce. Reference numeral 28 denotes an electronic commerce item database, in which various items are classified and stored. The voice homepage database 24 may store voice homepages of individuals as well as companies for electronic commerce.

Reference numeral 30 is a financial institution computer (server), and serves to check whether the payment amount generated in the electronic commerce has been deposited in the bank.

Reference numeral 40 denotes a logistics company computer (server), which functions to confirm the delivery of goods generated in an electronic commerce through a communication network.

3 is a flowchart illustrating an electronic commerce method using a voice web server according to the present invention. As shown in FIG. 3, when the voice web server 10 is connected to a voice web server through a general phone, a mobile phone, or other communication means (S20). The voice web server 10 outputs the operator homepage file by voice (S22), and then outputs the e-commerce service field by voice. At this time, according to the user's selection, the person or company for the e-commerce can be directly guided by voice (S24). Thereafter, if the user selects a specific field (S26), it is determined whether there is a subdirectory (S28), and if the subdirectory exists, the steps S24 and S26 are repeated, and if there is no subdirectory, the selected personal / company file is not present. The voice is output (S30). In the above, if the user directly enters the name of the company or individual, it may proceed directly to the step S30. Thereafter, the user determines whether the user selects the e-commerce item by voice (S32), and if so, confirms the transaction completion by checking the member's password and purchase intention (S34), and then signals a signal requesting to select a payment method. After the output (S36), and after confirming the payment amount payment through the financial institution computer (server) 30 and the like (S38), the electronic commerce is completed (S40).

On the other hand, if the e-commerce item is not selected in step S32, it is determined whether the person in charge of the field is called (S42). If the person in charge is called, the person is directly connected to the person in charge (S44), and the person in charge is not called. In the case of determining whether the user selects the e-commerce item by voice again (S32), the subsequent process is continued.

As described above, according to the electronic commerce method using the voice web server according to the present invention, a plurality of arbitrary users who want to use the electronic commerce is connected to an operator server that provides a voice web service through a mobile phone or a general telephone as well as a computer. , By accessing the voice homepage of a company in the field of e-commerce concerned by voice, and selling / purchasing or delivering the item by voice, so that the user can use the mobile phone or the general public without restriction of internet access through the computer. E-commerce can also be effected by phone.

In addition, the electronic commerce method using the voice web server according to the present invention has an effect that can be applied not only to the electronic commerce between the company and the enterprise, but also to the electronic commerce between the company and the individual.

In addition, preferred embodiments of the present invention are disclosed for the purpose of illustration, those skilled in the art will be able to various modifications, changes, additions, etc. within the spirit and scope of the present invention, such modifications and modifications belong to the scope of the claims You will have to look.

Claims (3)

A voice web server outputting a voice homepage service field guide file as a voice according to a connection signal from a user connected through a mobile phone / general phone / other communication means for electronic commerce; Determining whether a sub directory exists in response to a service field selection voice signal input from a user; Outputting a selection field file by voice if there is no sub directory as a result of the determination; Determining whether an e-commerce item selection voice signal is input from a user; When the item selection voice signal is input, checking the transaction completion; Thereafter, the electronic commerce method using a voice web server comprising the step of checking whether the payment amount according to the payment method. The method of claim 1, wherein the voice output of the service field guidance file is repeated when there is a sub directory. The method of claim 1, wherein the confirmation of transaction completion is performed through confirmation of a password of a member and confirmation of purchase intention.