KR100347291B1 - After sale service method of bakery and confectionery apparatus through internet and device therefor - Google Patents

Abstract

According to the present invention, when the after-sales service request is made online and the information about the after-service technicians and the repair information for the bakery baking machine is registered using the Internet, the service is searched for and guided by the short-distance after-sales technician. If the item is possible, it relates to the after-sales service method and apparatus of the bakery equipment using the Internet to provide emergency repair tips, information about the technicians for the after-sales service input through a predetermined online registration process In addition to storing by classifying by region and repair field, the relationship between technicians classified by region and repair field and telephone number for calling the technician is also remembered. Store predictive searches hierarchically, each The search items stored in the lowest level of the search items are classified into the emergency action items that can be repaired by the after-service technician and the basic action items that can be repaired by themselves, and when the after-service request menu for the bakery baking machine is selected, the confectionery is selected. After inputting the model name of the bakery machine and displaying the searched part of the failure part related to the model name hierarchically on the screen, if the search item of the lowest hierarchy is selected, the corresponding after-sales service is received by receiving the location information of the shop where the failure occurred After searching the location information and geographic information of the technician, it is configured to display the estimated arrival time according to the distance of the moving route while superimposing the moving route on the map screen output through the updated screen.

Description

After-sales service method of bakery and confectionery apparatus through internet and device therefor}

The present invention relates to a after-sales service method and apparatus for a bakery appliance using the Internet. More specifically, the after-sales service online in the state of registering information on the after-service technicians and repair information for the bakery-bakery machine using the Internet. It is about the after-sales service method and apparatus of the bakery equipment using the Internet which can search and guide the after-sales service technician at the closest request and provide emergency repair tips in the case of repairable items in-house. .

In general, machines such as electric ovens, blenders, fermenters, refrigerators, etc., which are used for baking and baking, are broken down due to end of life, excessive operation, overheating, and carelessness.

If such a failure occurs, it is possible to operate normally only by identifying the cause of the failure and promptly requesting repair to a technician in the relevant field such as electricity, refrigeration, sheet metal, and heat treatment.

However, in the prior art, there is no organic connection network between the technician for after-sales service and the company that manufactures the bakery machine, and it is difficult to grasp the material for the technicians in the relevant areas scattered in each region, so it is possible to grasp the material. There was a problem of delaying the after-sales service time because the fault / repair request was often biased only to technicians.

In addition, even if you do not have a separate after-sales service, you can quickly respond to mechanical failures by knowing simple first aid tips, but you can get information on first aid tips and detailed drawings of bakery machines. Since it is difficult to do this, there was a problem of increasing the failure / repair cost by adding an after-sales service cost.

In addition, in order to provide after-sales service for the manufacturer of the bakery machine, it is usually necessary to have an in-house technician, who will have to pay labor regularly even if no after-sales service request is made. It is possible at the company that raises the cost, and small and small manufacturers are not able to pay the price due to the burden of labor costs.

Due to the above reasons, the aftercare of the manufacturer is insufficient, and there is a problem that the customer who buys and uses the machine loses the trust, and the manufacturer of the same machine stops production due to the disappearance or other reasons. The detailed drawings of the machine and the documented information on first aid in case of failure are also often lost, which makes the machine more difficult to troubleshoot and repair.

The present invention has been made to solve the above problems, the object of which is to make a database of the material and the repair field for the technician who can repair the bakery machine, the detailed drawings and repair information for the bakery machine If after-sales service requests are made from customers who use a bakery machine by making a database, they can search and guide the nearest after-sales technician, and if the item can be repaired in-house, emergency repair tips can be promptly online. It relates to an after-sales service method and apparatus for a bakery appliance using the Internet that can be provided.

The after-sales service method of the bakery appliance using the Internet to achieve the object of the present invention is to store the information on the technicians for the after-sales service input through a predetermined online registration process by region and repair field Remember the relationship between technicians classified by region and repair field and telephone number for calling the technicians, and hierarchically store the search items determined by predicting the breakdown part of the bakery machine according to the model name. When the search items stored in the lowest level of each search item are classified into the emergency action items that can be repaired by the after-service technician and the basic action items that can be repaired by themselves, the after-sales service request menu for the bakery baking machine is selected. , Input the model name of the confectionery baking machine, and through the screen When the search item of the lowest level is selected while displaying the fault site search items related to Dell name hierarchically, the store location information where the failure occurs is input and the location information and geographic information of the corresponding after-sales service technician are moved. It is characterized in that the estimated arrival time according to the distance of the moving path while displaying the route superimposed on the map screen output through the updated screen.

On the other hand, the after-sales service device of the bakery appliance using the Internet for achieving the object of the present invention hierarchically input the search items determined by predicting the information on the technicians for the after-sales service and the failure part of the bakery machine; In addition, the input means for inputting the location of the store where the failure has occurred, and the information on the technicians for the after-sales service inputted through the input means are classified and stored by region and repair field, and technicians classified by region and repair field And the relationship between the telephone number to call this technician and the hierarchical storage of the searched items determined by predicting the failure point of the machine according to the model name of the bakery baking machine, and stored in the lowest hierarchy of each search item. The stored search items can be repaired by the after-sales service technician, and the repair items can be repaired in-house. Means for classifying and storing as a basic action item, and displaying the search part of the fault part related to the model name hierarchically through the screen, and determining the search item of the lowest hierarchy selected as the fault part, and after-sales service for the bakery baking machine Selecting means for selecting a request, after searching the location information and geographic information of the after-sales service technician based on the inputted store location information, and superimposed the movement route on the map screen output through the updated screen, The display may be configured to display an expected arrival time according to a distance.

1 is a block diagram showing an after-sales service apparatus of the bakery appliance using the Internet according to the present invention

Figure 2 is a flowchart for explaining the after-sales service method of the bakery appliance using the Internet according to the present invention

3 is a view for explaining a hierarchical menu structure for selecting a failure site according to the present invention.

4 is a diagram illustrating an example of an input window for inputting a location of a store having a machine to receive after-sales service according to the present invention.

5 is a view showing, by way of example, that a movement route is displayed on a moving image according to the present invention

* Explanation of Signs of Major Parts of Drawings *

11, 12, 13, 14: input means 21, 22, 23, 24: selection means

31,32,33,34: display unit 50: web server

40: after-service technician database

60: machine repair information database

70: geographic information database

200: data storage means

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

As shown in FIG. 1, a web server 50 is located at the manager side for integrating and managing an after-sales service, and after-sales technicians communicate with the web server 50 through the Internet to communicate with the client. 81) to provide the information, the company that manufactures the bakery machine provides information about the machine through the machine manufacturer client 82 is connected to communicate with the web server 50 via the Internet The user using the bakery machine is configured to request after-sales service through the client 83 for the store in communication with the web server 50 through the Internet.

In addition, the web server 50 and each of the after-sales service technician client 81, the machine manufacturer client 82, and the store client 83 have at least a display unit 31, 32, 33, such as a CRT. Input means 11, 12, 13, 14, each having a key button, and selection means 21, 22, 23, 24 for selecting a menu through a pointer on the screen. ) Is provided.

That is, the selecting means 21, 22, 23 and 24 determine the search item of the lowest hierarchy selected as the failure site while hierarchically displaying the failure site search item related to the corresponding model name on the screen, and make the bakery. Such as, for example, a pointer input device for selecting an after service request for a machine.

In addition, the input means 11, 12, 13, and 14 are search items determined to search hierarchically by predicting the information on the technicians for the after-sales service and the failure parts of the baking machine. It is composed of a keyboard and an interface circuit unit having at least numeric keys, character keys, and command keys for inputting and inputting the location information of the store where the failure has occurred.

The web server 50 stores and stores information on technicians for after-sales service by region and repair field, and stores the relationship between technicians classified by region and repair field and telephone number for calling the engineer. After-sales service technician database unit 40 and the search items determined by predicting the failure point of the machine according to the model name of the bakery baking machine hierarchically stored, and the search items stored in the lowest hierarchy of each search item Machine repair information database 60 for classifying and storing emergency action items that can be repaired by an after-sales technician, and basic action items that can be repaired by itself, and display output information and scale of maps for displaying a map on the screen. Equipped with a data storage means 200 consisting of a geographic information database unit 70 having the information .

Then, after searching the location information and geographic information of the after-sales service technician based on each input store location information, the moving route is superimposed and displayed on the map screen output through the updated screen, and estimated according to the distance of the moving route. It is configured to display the arrival time.

The movement paths 90 displayed on the display units 31, 32, 33, and 34 may be, for example, displayed in a single color line, but may be distinguished from the surrounding map screens by line type, thickness, or blinking. It can be configured to be clearer.

In addition, when the failure part selected in the search item is classified as a basic action item, it may be configured to output picture data and document data for explaining first aid, and to make it easier to use.

On the other hand, after storing the figure data visualized inside the machine according to the model name of the bakery baking machine in relation with the search item of the faulty part, if the corresponding search item is selected, the corresponding picture data is displayed on the screen. By allowing a service technician to refer to it remotely, it can be configured to obtain information more easily.

In addition, the phone number for the selected after-sales service technician can be output through the integrated management screen, and it can be configured so that the customer can refer to it by displaying whether the machine for failure / repair is insured.

Hereinafter, the operation according to the present invention will be described with reference to the accompanying flowchart.

As shown in Fig. 2, by means of selection means 21, 22, 23 and 24, a technician capable of after-sales service is connected to the web server 50 via the Internet. Press the "Registration" button, and then enter your name, address, repair field, contact phone number, and career information through the input means 11, 12, 13, and 14 Then, the address is classified by region and stored in the after-service technician database unit 40, and the repairable fields are classified and stored by each field, and the technicians classified by each region and the repair field are called for calling the technician. The relationship with the phone number is stored in the database. (Steps S1, S2)

On the other hand, before making a connection to the web server 50, a company that manufactures a bakery baking machine predicts a failure part of a corresponding machine according to the model name of the machine, and selects a search item hierarchically. The search items stored in the lowest level are classified into emergency action items that can be repaired by the after-sales service technician and basic action items that can be repaired by themselves, and the web server online through the input means 11, 12, 13, and 14 50), it is stored in the machine repair information database unit 60. (Steps S3, S4)

Then, if the after-service request menu is selected from the customer using the bakery machine online, the model name of the bakery machine is input through the input means (11) (12) (13) and (14). (Steps S5, S6)

In the above state, the screens of the display units 31, 32, 33, and 34 display the fault site search items related to the corresponding model names stored in the machine repair database 60, as shown in FIG. In this case, when the customer accessing the web server 50 selects a repair item related to the machine that has failed and sequentially selects a search item of the last lowest hierarchy while selecting a repair item related to the machine that has failed, the web, The server 50 determines this as a final repair item, and classifies it as an emergency action item and a basic action item to determine whether to provide an after-sales service, which is input to the machine repair information database unit 60. Repair items entered as the lowest level are not classified as items for after-sales service, but are classified as basic action items that can be repaired by themselves. In the case, the machine repair information database unit 60 is provided with document information or picture information on the first aid tips stored in relation to the repair item. (Step S7, S8, S9, S10)

On the other hand, if the repair items input to the lowest level is classified as an emergency action item to receive after-sales service, first search for repairable fields according to the failure site stored in the machine repair information database 60 Receiving the store location from the user using the bakery machine through the input window as shown in Figure 4, the geographic information database unit 70 based on the address information stored in the after-sales technician database unit 40 After searching the map information in the display unit 31, 32, 33, 34 through the screen of the after-sales service technician as shown in Figure 5, the estimated arrival time according to the moving distance 90, 100 will be displayed. (Steps S11, S12, S13, S14, S15, S16)

At this time, the movement route 90 can be more easily grasp the position of the technician for the after-sales service by displaying the map superimposed on the map displayed on the screen.

In addition, by outputting a contact phone number stored in the after-sales service technician database unit 40 to promptly contact the after-sales service technician, and whether the manufacturer who manufactures the bakery baking machine has already signed up for after-sales service insurance The user can purchase and use a bakery machine by judging whether or not the service level is provided to the customer of the manufacturer. (Steps S17, S18)

As described above, the present invention freely registers the location, field, career, telephone number, etc. of after-sales service technicians in various fields that can be repaired, and from a company that manufactures a machine for bakery baking, Since the database is provided with detailed information and repair instructions, when the after-sale service request is made from the user who uses the bakery machine connected online, it is possible to find the closest after-sales service technician and service quickly. There is.

In addition, the fault site is located through a hierarchical menu, and the repair items at the lowest level are urgent action items that must be visited by an after-sales technician, and the machine can be operated normally by simple operation or repair. Since the repair items of users who use the bakery machine are classified as basic measures, they can be provided online in a drawing or documented form. Therefore, it is possible to quickly cope with the mechanical failure directly without receiving a separate after-sales service, and to reduce the after-sales service cost.

In addition, since after-sales service technicians can register freely online, small and small manufacturers can gain the trust of after-care from customers who use bakery machines without having to hire after-sales technicians. Even if the manufacturer of the bakery machine goes bankrupt or otherwise closes the workplace, if the documented details of the previously produced machine and the first aid in case of failure have been uploaded online, after-sales service There is an effect that the technician can easily obtain detailed information about the machine.

Claims (6)

The information on technicians for after-sales service input through the prescribed online registration process is classified and stored by region and repair field, and the technicians classified by region and repair field and the telephone number for calling the technician are stored. It is possible to memorize the relationship, store the search items determined by predicting the failure part of the machine according to the model name of the bakery baking machine, and repair the search items stored in the lowest level of each search item by the after-service technician. It is classified as an emergency action item and a basic action item that can be repaired by itself, and when the after-sales service request menu for the bakery baking machine is selected, the model name of the bakery baking machine is input, and the trouble part related to the model name is displayed on the screen. The search items in the lowest tier are displayed while the search items are displayed hierarchically on the screen. If it is selected, after receiving the location information of the store where the failure occurs, the location information and the geographic information of the corresponding after-sales service technician are searched, and the moving path is superimposed on the map screen output through the updated screen and displayed on the distance of the moving path. After-sales service method of the baking equipment using the Internet, characterized in that to display the expected arrival time. Input means (11) (12) for hierarchically inputting a search item determined by predicting information on technicians for after-sales service and a failure location of a bakery machine, and inputting store location information where a failure has occurred. 13) (14); Technicians classified by region and repair field while storing information about technicians for after-sales service inputted through input means 11, 12, 13, and 14 by region and repair field. Memorizes the relationship with the telephone number for calling and stores the search items hierarchically, predicting the failure point of the machine according to the model name of the bakery baking machine, and stores the search items stored in the lowest hierarchy of each search item. Data storage means 200 for storing the classified as an emergency action items repairable by the after-sales service technician, and basic action items that can be repaired by itself; Selection means (21) (22) for selecting the search item for the failure part related to the corresponding model name displayed on the screen to determine the search item of the lowest hierarchy as the failure part, and selecting the after-sales service request menu for the bakery baking machine. 23, 24; After searching the location information and geographic information of the after-sales technician based on the inputted store location information, the moving route is superimposed on the map screen output through the updated screen and the estimated arrival time according to the distance of the moving route is displayed. After-sales service apparatus of the bakery appliance using the Internet, characterized in that consisting of a display unit 31, 32, 33, 34 for. The after-sales service method of the bakery appliance using the Internet according to claim 1, wherein, when the failure part selected in the search item is classified as a basic action item, picture data and document data for explaining first aid are displayed. The after-sales service method of the bakery appliance using the Internet according to claim 1, characterized by displaying a telephone number and insurance processing related to the selected after-service technician. The after-sales service method of the bakery appliance using the Internet, characterized in that the movement path displayed on the screen is displayed in the form of a single color line. The method of claim 1, wherein the image data visualizing the inside of the bakery baking machine according to the model is stored in a relational form with the search item of the failure part, and when the corresponding search item is selected, the corresponding picture data is displayed on the screen. After-sales service method of bakery equipment using the Internet.