JP2022142997A - Information processing device, work progress management method, and program - Google Patents

Abstract

To provide a technique for smoothly taking over work between the preceding and succeeding processes when the entire work is composed of a plurality of work processes.SOLUTION: An information processing device 10 includes a completion report acquisition unit 110, an image determination unit 120, and a progress management unit 130. The completion report acquisition unit 110 acquires, from a worker terminal, completion report information including work type information indicating the type of work that is one process of the entire work for a facility of a store, and an image showing at least part of the facility after the work is completed. The image determination unit 120 performs image processing corresponding to the type indicated by the work type information on the image, and determines whether or not the image is suitable as an evidence image indicating that the work has been completed. When the image is determined to be suitable as the evidence image, the progress management unit 130 executes predetermined processing for updating progress information storing a progress state of the entire work.SELECTED DRAWING: Figure 1

Description

TECHNICAL FIELD The present invention relates to technology for supporting progress management of work performed on store equipment.

For example, in a project such as setting up a new store or repairing or reclaiming existing store equipment, the overall work is divided into multiple work steps. Appropriate contractors are assigned to each of the plurality of work processes. The project as a whole is completed when each contractor completes the work for which he or she is in charge. In such a series of work, multiple processes are related to each other, and if the contractor in charge of the previous process does not complete the work, it may interfere with the work of other contractors in charge of the subsequent process. . Therefore, it is important to appropriately manage the progress of the overall work.

An example of technology for managing work processes is disclosed in Patent Document 1 below. Patent Literature 1 discloses a technique for managing the construction process of a building such as a house. Specifically, work instructions, which include information on where and how to take photographs for evaluation of construction work, are stored so that they can be viewed from the construction staff's portable terminal device via the network. By sending images of the construction site taken with a mobile terminal etc. to the server according to the work instructions, the work report is automatically generated using the images, and the person at the construction company side generates the design drawings. It is disclosed that instruction information for work improvement is created and registered when deficiencies are found by comparing the work report provided.

JP 2003-316854 A

With the technique disclosed in Patent Document 1, there is still the possibility that an image that does not appropriately include information necessary for a person who confirms the status of work will be attached to a report. In such a case, until the previous process worker takes the appropriate images again and corrects the work report, the post-process worker cannot determine whether or not they can start their work, and the subsequent process including the subsequent process cannot be determined. There is a risk that it will affect all the work in the process of

The present invention has been made in view of the above problems. One of the objects of the present invention is to provide a technique for facilitating handover of work between preceding and succeeding processes when the entire work consists of a plurality of work processes.

The information processing device in the present disclosure is
Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Completion report acquisition means to acquire;
image determination means for performing image processing corresponding to the type indicated by the work type information on the image and determining whether or not the image is suitable as an evidence image indicating that the work is completed;
progress management means for executing a predetermined process for updating progress information storing the progress of the overall work when the image is determined to be suitable as the evidence image;
Prepare.

The work progress management method in the present disclosure is
the computer
Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Acquired,
performing image processing corresponding to the type indicated by the work type information on the image, and determining whether the image is suitable as an evidence image showing that the work is completed;
If the image is determined to be suitable as the evidence image, executing a predetermined process for updating progress information that stores the progress of the overall work;
Including.

The program in this disclosure is
the computer,
Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Completion report acquisition means to acquire,
image determination means for performing image processing corresponding to the type indicated by the work type information on the image and determining whether the image is suitable as an evidence image indicating that the work is completed;
progress management means for executing a predetermined process for updating progress information storing the progress of the overall work when the image is determined to be suitable as the evidence image;
function as

ADVANTAGE OF THE INVENTION According to this invention, the technique of smoothening the handover of the work between the processes before and after when the whole work consists of a plurality of work processes is provided.

It is a figure which illustrates the functional structure of the information processing apparatus in 1st Embodiment. 2 is a block diagram illustrating the hardware configuration of an information processing device; FIG. 4 is a flowchart illustrating the flow of processing executed by the information processing apparatus of the first embodiment; FIG. 5 is a diagram illustrating information indicating a correspondence relationship between work type information and image processing to be executed; It is a figure which shows an example of control by a progress management part with respect to the screen displayed on the display of an operator terminal. It is a figure which shows an example of control by a progress management part with respect to the screen displayed on the display of an operator terminal. It is a figure which illustrates the functional structure of the information processing apparatus in 2nd Embodiment. 9 is a flowchart illustrating the flow of processing executed by the information processing apparatus of the second embodiment; 9 is a flow chart illustrating the flow of processing executed by an information processing apparatus according to a modification of the second embodiment; It is a figure which illustrates the functional structure of the information processing apparatus in 3rd Embodiment. FIG. 11 is a flowchart illustrating the flow of processing of an environment information generation unit according to the third embodiment; FIG.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings. In addition, in all the drawings, the same constituent elements are denoted by the same reference numerals, and the description thereof will be omitted as appropriate. Moreover, in each block diagram, each block does not represent a configuration in units of hardware, but a configuration in units of functions, unless otherwise specified. Further, when there are arrows in the drawings, the directions of the arrows are merely to show the flow of information in an easy-to-understand manner, and the direction of communication (unidirectional/bidirectional) is not limited unless otherwise specified.

[First embodiment]
<Example of functional configuration>
FIG. 1 is a diagram illustrating the functional configuration of an information processing apparatus according to the first embodiment. The information processing apparatus 10 illustrated in this figure includes a completion report acquisition unit 110 , an image determination unit 120 and a progress management unit 130 .

Completion report acquisition unit 110 collects information (hereinafter, also referred to as “completion report information”) for reporting the completion of a certain work positioned as one process of the overall work for the equipment of the store, to the person in charge of the work. obtained from the worker terminal 20 used by the worker. Here, the completion report information includes information indicating the type of work that is one process of the overall work for the store equipment (hereinafter also referred to as "work type information"), and the store equipment at the time after the work is completed. and an image in which at least a part of is captured. Note that the image included in the completion report information may be one or more still images, or may be a moving image. In the example of FIG. 1, the completion report acquisition unit 110 receives the completion report information directly from the worker terminal 20, but may acquire the completion report information via another device (not shown).

The image determination unit 120 determines whether or not the image included in the completion report information is suitable as an image indicating that the work is completed (hereinafter also referred to as an “evidence image”) based on the result of image processing. Here, the image determination unit 120 determines the image processing to be performed on the image to be processed based on the type of work indicated by the work type information included in the completion report information together with the image. For example, the overall work includes multiple work processes, and various types of work are performed in each process. can vary depending on the type of As an example, consider a case where the type of work indicated by the work type information is "line work (installation of network equipment)". In this case, an image suitable as the above-mentioned evidence image is, for example, an image that allows confirmation that "the network device is correctly installed (normally operating)". In this case, the image determination unit 120 performs image processing for determining whether or not the network device is installed correctly on the image acquired together with the work type information. Although not particularly limited, the image processing executed in this case is, for example, a process of determining whether an indicator provided on the outer surface of the network device indicates a normal operating state. Such determination processing can be realized, for example, using a learning model constructed by machine learning using various image data sets for learning as input. Such a learning model is stored in a predetermined storage area within the information processing apparatus 10, for example. Further, the image determination unit 120 refers to the association information that associates the type of work with the content of the image processing to be executed, and identifies the image processing corresponding to the type of work indicated by the type of work information included in the completion report. can be run as Note that such association information is stored in advance in a predetermined storage area within the information processing apparatus 10, for example. In the case of the above example, the image determination unit 120 inserts the image included in the work completion report into the learning model constructed to be able to determine that "the network device is correctly installed (operating normally)". Specify the process of inputting and obtaining the result as the process to be executed.

The progress management unit 130 executes a predetermined process for updating the progress information storing the progress of the overall work in response to the determination that the image included in the completion report information is suitable for the evidence image. A specific example of this "predetermined process" will be described later.

Each person (person in charge of the store, or a worker or manager who belongs to the company in charge of each process) related to the work on the equipment of the store can display this progress information, for example, on the terminal used by each person Can be viewed via installed applications. The progress information is managed, for example, in a database (not shown), and the application on the terminal accesses the database to read out the progress information, and outputs a display that allows confirmation of the progress of the entire work on the display of the terminal. be able to.

<Hardware configuration example>
Each functional configuration unit of the information processing apparatus 10 may be implemented by hardware (eg, hardwired electronic circuit) that implements each functional configuration unit, or may be implemented by a combination of hardware and software (eg, combination of an electronic circuit and a program for controlling it, etc.). A case in which each functional configuration unit of the information processing apparatus 10 is implemented by a combination of hardware and software will be further described below.

FIG. 2 is a block diagram illustrating the hardware configuration of the information processing device 10. As shown in FIG. In the example of this figure, the information processing device 10 has a bus 1010 , a processor 1020 , a memory 1030 , a storage device 1040 , an input/output interface 1050 and a network interface 1060 .

A bus 1010 is a data transmission path for transmitting and receiving data between each hardware component. However, the method of connecting each hardware component of the information processing device 10 is not limited to bus connection.

The processor 1020 is a processor realized by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

The memory 1030 is a main memory implemented by RAM (Random Access Memory) or the like.

The storage device 1040 is an auxiliary storage device such as a HDD (Hard Disk Drive), SSD (Solid State Drive), memory card, or ROM (Read Only Memory). The storage device 1040 stores program modules that implement each function of the information processing apparatus 10 (completion report acquisition unit 110, image determination unit 120, progress management unit 130, etc.). Each function corresponding to each program module is realized on the information processing apparatus 10 by the processor 1020 reading these program modules into the memory 1030 and executing them.

The input/output interface 1050 is an interface for connecting the information processing apparatus 10 and various input/output devices. The input/output interface 1050 can be connected to input devices such as keyboards, mice, and touch panels, and output devices such as displays and speakers.

A network interface 1060 is an interface for connecting the information processing apparatus 10 to a network. A network interface 1060 connects the information processing apparatus 10 to a network by wire or wirelessly. This network is, for example, a LAN (Local Area Network) or a WAN (Wide Area Network). The information processing device 10 can communicate with other devices on the network to transmit and receive various data via the network interface 1060 . For example, the information processing device 10 can communicate with the worker terminal 20 via the network interface 1060 and acquire completion report information from the worker terminal 20 .

Note that the configuration in FIG. 2 is merely an example, and the present invention is not limited to the contents shown in FIG. For example, part or all of each function of the information processing device 10 may be provided in a device other than the information processing device 10 . For example, the worker terminal 20 may have the function of the image determination section 120 . In this case, image processing for determining whether an image included in the completion report information is suitable as an evidence image is executed on the operator terminal 20 . Then, when it is determined that the image included in the completion report information is suitable as an evidence image, the completion report information is transmitted from the worker terminal 20 to the information processing device 10 . Then, when receiving the completion report information, the information processing apparatus 10 executes a predetermined process for updating the progress information.

<Process flow>
Processing executed by the information processing apparatus 10 of the present embodiment will be described with reference to FIG. FIG. 3 is a flowchart illustrating the flow of processing executed by the information processing apparatus 10 of the first embodiment.

First, the completion report acquisition unit 110 acquires completion report information transmitted from the worker terminal 20 (S102). The completion report information is created on the worker terminal 20 and then transmitted to the information processing device 10 . For example, a worker who is in charge of a process that is currently in progress creates completion report information (completion report) using an application installed in the worker terminal 20 after the work is completed. In this case, the worker takes an image of the site after the work, for example, using an imaging device mounted on the worker terminal 20, and generates an image of the site. Then, the worker completes the completion report information by inputting the necessary items regarding the completion report of the work on the application and attaching the image of the site after the work. Completion report requirements include work type information indicating the type of work completed. The application refers to the progress information managed by the information processing apparatus 10 at the time of activation or during activation to specify the type of the current work, and the information indicating the type of the work is automatically added to the completion report information as the work type information. may be configured to include When the completion report information is completed, the worker executes an operation of transmitting the work report information to the information processing apparatus 10 on the application. Thereby, the created completion report information (completion report) is transmitted to the information processing apparatus 10 .

The image determination unit 120 acquires work type information from the completion report information acquired in the process of S102, and specifies image processing corresponding to the type of work indicated by the work type information (S104). For example, the image determination unit 120 can refer to information such as that shown in FIG. 4 to grasp the image processing to be performed. FIG. 4 is a diagram exemplifying information indicating a correspondence relationship between work type information and image processing to be executed. For example, it is assumed that work type information indicating "line construction" as the type of work is included in the completion report information acquired in the process of S102. In this case, the image determination unit 120 refers to the information in FIG. 4 and specifies the process "image process B" as the image process to be executed. Then, the image determination unit 120 executes the image processing specified in the process of S104 on the image included in the completion report information acquired in the process of S102 (S106). Based on this image processing result, it is determined whether or not the image included in the completion report information is suitable as an evidence image (S108). Here, the criteria for determining whether an image to be processed is suitable as an evidence image differ for each image processing. For example, in image processing that is executed when the type of work indicated by the work type information is "line work", processing is performed based on the criterion that "network equipment is installed correctly (operating normally)". It is determined whether or not the target image is suitable as an evidence image.

When it is determined that the image included in the completion report information is suitable as an evidence image (S108: YES), the progress management unit 130 updates the progress information stored in the predetermined storage area. is executed (S110). A specific example of the predetermined processing will be described later.

On the other hand, when it is determined that the image included in the completion report information is not suitable as an evidence image (S108: NO), the progress management unit 130 does not execute the process of S110 described above. In this case, the information processing apparatus 10 may further have a function of outputting a predetermined alert for the image included in the completion report information (S112). For example, the progress management unit 130 sends a message to the worker terminal 20 that sent the completion report information in S102 to warn that the image is not appropriate (for example, a message such as "Please take another image of the site."). You may send. By outputting such a message, the worker on site notices that there is a defect in the image attached to the completion report information (completion report) as an evidence image, and the defect is detected at an early stage (for example, can be corrected by the operator). As a result, it is possible to prevent the occurrence of the problem that the worker in the next process cannot judge whether the work in the previous process is really completed due to the defect of the image, and the work in the next process is delayed.

In addition, the progress management unit 130 sends information (advice information) to the operator terminal 20 to advise what kind of image should be taken when the image attached to the completion report information as an evidence image is incomplete. You can send to. As an example, in the case of work to install a network device, the progress management unit 130 provides advice information such as a message such as “Take an image that shows the lighting state of the indicator on the outer surface of the device.” and a sample evidence image. may be transmitted to the worker terminal 20 as. Such advice information helps workers on site to generate images suitable as evidence images. In addition, the progress management unit 130 determines by image processing whether or not the image included in the completion report information satisfies one or more criteria set in advance regarding the evidence image. It may be configured to transmit advice information in response. For example, in the case of work to install a network device, if the progress management unit 130 determines, as a result of the image processing, that the criterion that "the indicators on the outer surface of the network device are all lit in green" is not satisfied. do. In this case, the progress management unit 130 displays a message such as "Take an image in which all the indicators on the outer surface of the network device are lit in green." A sample image attached with an additional display element indicating that the display is illuminated is transmitted to the operator terminal 20 as advice information. By doing so, the on-site worker can easily grasp what kind of image is suitable as an evidence image.

<Specific example of predetermined processing>
As an example, the progress management unit 130 executes "a process of updating progress information stored in a predetermined storage area based on completion report information acquired from the worker terminal 20" as the predetermined process. For example, the progress management unit 130 creates an additional record for the database based on the completion report information acquired from the worker terminal 20, and adds the created record to the database that manages the progress information. can be updated. Further, the progress management unit 130 may update the progress information by overwriting an existing record (progress information) in the database that manages the progress information.

As another example, the progress management unit 130 executes, as the predetermined process, "a process that enables an input for updating the progress information on the worker terminal 20". For example, the progress management unit 130 transmits control data for the display screen on the worker terminal 20 to the worker terminal 20 that transmitted the completion report information in the process of S102. The operator terminal 20 updates the contents of the display screen displayed on its own display based on the control data transmitted from the progress management unit 130 (eg, FIGS. 5 and 6). 5 and 6 are diagrams showing an example of control by the progress management unit 130 on the screen displayed on the display of the worker terminal 20. FIG. In the example of FIG. 5, the screen A displayed on the worker terminal 20 is provided with a button (update button B) for starting the process of updating the progress information. Also, the update button B is displayed in a state (for example, an inactive state) in which it cannot be operated by the user until control data is received from the progress management unit 130 . The program running on the worker terminal 20 receives the control data transmitted from the progress management unit 130, and changes the update button B to an operable state (for example, active state) as illustrated in FIG. . As a result, the worker using the worker terminal 20 can operate the update button B. FIG. By pressing the update button B, a progress information update instruction is transmitted from the program operating on the worker terminal 20 to the information processing apparatus 10 . The information processing device 10 updates the progress information, for example, as described in the previous paragraph, according to the instruction.

<Example of effect>
The progress information managed by the information processing apparatus 10 of the present embodiment enables sharing of work progress among a plurality of contractors who are involved in the overall work performed on the equipment of the store. Further, in the present embodiment, image processing is performed to determine whether or not an image included in the completion report information of the work of each process as an evidence image indicating that the work has been completed is suitable as an evidence image. be. Then, when it is determined that the image included in the work completion report information is suitable as an evidence image, the progress information indicating the progress of the entire work can be updated. As a result, the credibility of the progress information increases, and the worker in charge of the work in the subsequent process can accurately judge from the progress information whether or not the work in charge of the operator can be started. As a result, an effect of facilitating the transfer of work between the preceding and following processes can be expected.

[Second embodiment]
This embodiment has the same configuration as the first embodiment, except for the points described below.

<Functional configuration>
FIG. 7 is a diagram illustrating the functional configuration of the information processing apparatus 10 according to the second embodiment. The information processing apparatus 10 illustrated in FIG. 7 includes a notification unit 140 in addition to the configuration of the first embodiment.

As described in the first embodiment, when the progress information is updated according to the completion of a certain work, the notification unit 140 notifies other workers in charge of other work corresponding to the next process of the work and store at least one of the persons in charge of The predetermined notification is a notification indicating that the work of a certain step has been completed, and its specific content is not particularly limited. For example, the notification unit 140 sends the worker terminal 20-2 used by another worker or the store staff terminal 30 used by the store staff to the work that was in progress (previous for other workers). output a notification indicating that the work of the process) has been completed. With such a notification, the worker in charge of the work of the next process or the person in charge of the store can know the timing when the previous process is completed (the timing when it becomes possible to move to the next process) without investigating by themselves. .

<Process flow>
The flow of processing executed by the information processing apparatus 10 of the second embodiment will be described with reference to FIG. FIG. 8 is a flowchart illustrating the flow of processing executed by the information processing apparatus 10 of the second embodiment. The flowchart illustrated in FIG. 8 is executed after progress information is updated, for example, as described in the first embodiment.

First, the notification unit 140 monitors whether progress information has been updated (S202: NO). For example, the notification unit 140 can determine whether or not the progress information has been updated based on whether or not information for notifying that data has been updated has been obtained from a program that manages a database that stores progress information. can. If the progress information has been updated (S202: YES), the notification unit 140 generates notification information indicating that the ongoing work has been completed, and transmits the notification information to a predetermined destination (S204).

<Example of notification operation by notification unit 140>
As an example, the notification unit 140 gives a predetermined notification to the person in charge of the store. In this case, address information of store clerk terminal 30 used by the clerk is stored in a predetermined storage area (memory 1030 or storage device 1040) as information indicating a predetermined destination. The notification unit 140 reads the address information of the store clerk terminal 30 and transmits to the store clerk terminal 30 notification information indicating that the work in progress has been completed. By confirming the notification information on the terminal 30 of the person in charge of the store, the person in charge of the store can know that the work process that was in progress has been completed. Note that the application installed in the store staff terminal 30 is configured to output a pop-up message or the like indicating that the work in progress has been completed on the display when notification information from the notification unit 140 is received. may

As another example, the notification unit 140 gives a predetermined notification to the worker in charge of the work of the next process. In this case, address information of worker terminals used by workers in charge of each process is stored in a predetermined storage area (memory 1030 or storage device 1040) in association with information identifying the corresponding process. When the progress information is updated, the notification unit 140 grasps the progress of the overall work from the updated progress information. For example, when the overall work consists of four work processes, process A, process B, process C, and process D, a completion report is made for work process B, and the progress information is updated as described in the first embodiment. Suppose it was In this case, the notification unit 140 can identify the work related to the process C as the work of the next process by referring to the progress information. Then, the notification unit 140 gives a predetermined notification to the identified worker in charge of the work of the next process. For example, the notification unit 140 selects the address information of the worker terminal (worker terminal 20-2) associated with the process identified as the next process from among the address information of a plurality of worker terminals stored in advance. is read, and notification information indicating that the work of the previous process, which was in progress, has been completed is transmitted to the worker terminal 20-2. The worker in charge of the next process can know that the work process that was in progress has been completed by checking the notification information on the worker terminal 20-2. Note that the application installed in the worker terminal 20-2 is configured to output a pop-up message or the like indicating that the work in progress has been completed on the display when notification information from the notification unit 140 is received. may be

As another example, the notification unit 140 first transmits a predetermined notification to the store clerk terminal 30 used by the store clerk, and on the condition that confirmation input for the notification is received from the store clerk terminal 30 , may be configured to notify the worker who performs the work of the next process. By outputting the notification step by step in this way, the worker who performs the work of the next process can confirm that the person in charge of the store has determined that the work of the previous process has been completed. Once notified, you can be sure that the environment is ready for you to start work without any problems.

<Modification>
As a modification of the present embodiment, the progress management unit 130 of the present embodiment inputs a confirmation input for the notification output from the notification unit 140 or a next It may be configured to receive an input indicating that the work of the process has started. In this case, the progress management unit 130 reflects in the progress information that the work of the next process has started in response to the input from the worker terminal 20-2 used by the worker in charge of the work of the next process ( Example: Figure 9). FIG. 9 is a flowchart illustrating the flow of processing executed by the information processing apparatus 10 of the modification of the second embodiment. The process illustrated in FIG. 9 is performed after the process of S204 in the flowchart illustrated in FIG. 8 is performed.

First, the progress management unit 130 monitors input from the worker terminal 20-2 that transmitted the notification information in the process of S204 (S302: NO). For example, the worker in charge of the work of the next process confirms the notification information transmitted to the worker terminal 20-2 in the processing of S204, and performs a predetermined input operation (eg, (operation of pressing a button declaring that the notification has been confirmed or a button declaring the start of work) on the displayed screen. Information indicating that a predetermined input has been performed is transmitted from the operator terminal 20-2 to the information processing apparatus 10 in response to such an input operation. When receiving the input from the worker terminal 20-2 (S302: YES), the progress management unit 130 rewrites, for example, the portion for managing the status of each work process in the progress information. As a result, the progress management unit 130 reflects in the progress information that the work of the next process has started (S304).

According to the configuration of this modified example, in addition to the completion of each process, it is possible to confirm from the progress information that each process has started.

[Third Embodiment]
This embodiment has the same configuration as the first or second embodiment, except for the points described below.

<Example of functional configuration>
FIG. 10 is a diagram illustrating the functional configuration of the information processing device 10 according to the third embodiment. The information processing apparatus 10 illustrated in FIG. 10 further includes an environment information generation unit 150, unlike the first embodiment or the second embodiment.

The environment information generation unit 150 acquires an image of the interior of the store or the surroundings of the store and processes the image to generate work environment information. The work environment information is information about the work environment of the store. Work environment information includes, for example, information on the width of passages inside the store and the size of the work site, information on the presence or absence of steps inside the store, information on parking lots around the store, and presence or absence of steps at the entrance to the store site. including information about Information on the width of passages inside the store and the size of the work site, and information on the presence or absence of steps inside the store, are useful information when workers select appropriate work equipment to bring to the site. In addition, information on parking lots around the store and information on the presence or absence of steps at the entrance to the site of the store are useful information when the worker selects a means of moving to the site. The environment information generator 150 stores work environment information in a predetermined storage area (eg, the storage device 1040 of the information processing apparatus 10).

<Process flow>
The processing flow of the environment information generation unit 150 of the third embodiment will be described with reference to FIG. 11 . FIG. 11 is a flowchart illustrating the process flow of the environment information generation unit 150 of the third embodiment.

First, the environment information generator 150 acquires an image used to generate work environment information (S402). An image used to generate work environment information is generated, for example, using an imaging device mounted on a worker terminal 20 used by a worker on site. The environment information generator 150 can acquire the image generated in this way from the worker terminal 20 . Further, when images of the work site are stored in a predetermined database (not shown), the environment information generation unit 150 converts the images stored in the database into images used for generating work environment information. can be obtained as

The environment information generation unit 150 analyzes the image acquired in the process of S402 and generates working environment information (S404). For example, the environment information generator 150 labels each pixel in the image using known semantic segmentation techniques. As a result, the environment information generation unit 150 can add information for identifying various objects appearing in the image to the image. For example, the environment information generation unit 150 performs segmentation on an image of the exterior of the store, and identifies an image area corresponding to the parking lot. Further, when each pixel in the image contains depth information, the environment information generation unit 150 calculates the actual value of the parking lot based on the size of the image area corresponding to the parking lot and the depth information in the image area. It is also possible to generate information indicating the size of the . Further, for example, the environment information generation unit 150 performs segmentation on the image of the interior of the store, and identifies an image area corresponding to the aisle in the store. In addition, when each pixel in the image contains depth information, the environment information generation unit 150 generates the image of the inside of the store based on the size of the image area corresponding to the aisles in the store and the depth information in the image area. Information can also be generated that indicates the size of the aisle (such as the width of the aisle). In this case, the environment information generator 150 can also include information indicating the minimum width of the aisle in the store in the work environment information.

After that, the environment information generation unit 150 stores the work environment information generated using the image of the shop that is the site in a predetermined storage area (the memory 1030 of the information processing apparatus 10, the storage device 1040, etc.) (S406). The worker terminal 20 can access work environment information stored in a predetermined storage area via an application installed in the worker terminal 20 . The worker terminal 20 can generate a display showing the environment of the work site based on the work environment information stored in the predetermined storage area, and output it on the display.

According to this embodiment, work environment information indicating the environment of the work site can be shared among a plurality of contractors working at the site. By confirming the work environment information before entering the site, each worker can appropriately select equipment to be brought into the site, means of transportation to the site, and the like. As a result, troubles caused by the environment of the work site occur, such as "there is no parking lot at the site and we have to search for a parking space on the spot" or "the equipment we brought does not enter the work site". can be expected to prevent

The embodiments of the present invention have been described above with reference to the drawings. Various modifications, improvements, etc. may be made. In addition, a plurality of constituent elements disclosed in the embodiments can be appropriately combined to form various inventions. For example, some constituent elements may be omitted from all the constituent elements shown in the embodiments, or constituent elements of different embodiments may be combined as appropriate.

Also, in the plurality of flowcharts used in the above description, a plurality of steps (processes) are described in order, but the execution order of the steps executed in each embodiment is not limited to the described order. In each embodiment, the order of the illustrated steps can be changed within a range that does not interfere with the content. Moreover, each of the above-described embodiments can be combined as long as the contents do not contradict each other.

Some or all of the above embodiments can also be described as the following additional remarks, but are not limited to the following.
1.
Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Completion report acquisition means to acquire;
image determination means for performing image processing corresponding to the type indicated by the work type information on the image and determining whether or not the image is suitable as an evidence image indicating that the work is completed;
progress management means for executing a predetermined process for updating progress information storing the progress of the overall work when the image is determined to be suitable as the evidence image;
Information processing device.
2.
The progress management means executes, as the predetermined process, a process of updating the progress information based on the completion report information.
1. The information processing device according to .
3.
The progress management means executes, as the predetermined process, a process that enables input for updating the progress information on the worker terminal.
1. The information processing device according to .
4.
further comprising notification means for sending a predetermined notification to at least one of another worker who is in charge of another work that is the next step of the work and the person in charge of the store when the progress information is updated,
1. to 3. The information processing apparatus according to any one of.
5.
The notification means identifies the other work corresponding to the next process based on the progress status of the overall work indicated by the updated progress information, and sends a notification to the other worker who is in charge of the identified other work. to make said notification,
4. The information processing device according to .
6.
The notification means sends the notification to the other worker who is in charge of the other work in the next process in response to receiving a confirmation input for the notification from the store staff terminal used by the store staff. conduct,
4. or 5. The information processing device according to .
7.
The progress management means
Accepting an input confirming the notification or an input indicating the start of another work of the next process from a second worker terminal used by the other worker who is in charge of the other work of the next process,
Reflecting in the progress information that another work of the next process has started in response to the input;
4. to 6. The information processing apparatus according to any one of.
8.
It further comprises environment information generating means for generating work environment information relating to the work environment of the store by processing an image acquired as an image of the inside of the store or the surroundings of the store, and storing the work environment information in a predetermined storage area. ,
1. to 7. The information processing apparatus according to any one of.
9.
the computer
Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Acquired,
performing image processing corresponding to the type indicated by the work type information on the image, and determining whether the image is suitable as an evidence image showing that the work is completed;
If the image is determined to be suitable as the evidence image, executing a predetermined process for updating progress information that stores the progress of the overall work;
Work progress management method including
10.
The computer executes, as the predetermined process, a process of updating the progress information based on the completion report information.
9. The work progress management method described in .
11.
The computer executes, as the predetermined process, a process that enables input for updating the progress information on the worker terminal.
9. The work progress management method described in .
12.
the computer
When the progress information is updated, at least one of another worker who is in charge of another work that is the next process of the work and the person in charge of the store is notified.
9. to 11. The work progress management method according to any one of the above.
13.
The computer identifies the other work corresponding to the next process based on the progress status of the overall work indicated by the updated progress information, and sends a message to the other worker who is in charge of the identified other work. give said notice;
12. including The work progress management method described in .
14.
The computer notifies the other worker who is in charge of the other work in the next process in response to receiving a confirmation input for the notification from the store staff terminal used by the store staff. ,
12. including or 13. The work progress management method described in .
15.
the computer
Accepting an input confirming the notification or an input indicating the start of another work of the next process from a second worker terminal used by the other worker who is in charge of the other work of the next process,
Reflecting in the progress information that another work of the next process has started in response to the input;
12. including to 14. The work progress management method according to any one of the above.
16.
the computer
processing an image acquired as an image of the interior of the store or the surroundings of the store to generate work environment information related to the work environment of the store and store it in a predetermined storage area;
9. to 15. The work progress management method according to any one of the above.
17.
the computer,
Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Completion report acquisition means to acquire,
image determination means for performing image processing corresponding to the type indicated by the work type information on the image and determining whether the image is suitable as an evidence image indicating that the work is completed;
progress management means for executing a predetermined process for updating progress information storing the progress of the overall work when the image is determined to be suitable as the evidence image;
A program to function as
18.
The progress management means executes, as the predetermined process, a process of updating the progress information based on the completion report information.
17. program described in .
19.
The progress management means executes, as the predetermined process, a process that enables input for updating the progress information on the worker terminal.
17. program described in .
20.
said computer,
notification means for providing a predetermined notification to at least one of another worker in charge of another work corresponding to the next process of the work and a person in charge of the store when the progress information is updated;
17. to further function as to 19. A program according to any one of
21.
The notification means identifies the other work corresponding to the next process based on the progress status of the overall work indicated by the updated progress information, and sends a notification to the other worker who is in charge of the identified other work. to make said notification,
20. program described in .
22.
The notification means sends the notification to the other worker who is in charge of the other work in the next process in response to receiving a confirmation input for the notification from the store staff terminal used by the store staff. conduct,
20. or 21. program described in .
23.
The progress management means
Accepting an input confirming the notification or an input indicating the start of another work of the next process from a second worker terminal used by the other worker who is in charge of the other work of the next process,
Reflecting in the progress information that another work of the next process has started in response to the input;
20. to 22. A program according to any one of
24.
said computer,
Environment information generating means for generating work environment information relating to the work environment of the store by processing an image acquired as an image of the inside of the store or the surroundings of the store and storing the work environment information in a predetermined storage area;
17. to further function as to 23. A program according to any one of

10 Information processing device 110 Completion report acquisition unit 120 Image determination unit 130 Progress management unit 140 Notification unit 150 Environment information generation unit 1010 Bus 1020 Processor 1030 Memory 1040 Storage device 1050 Input/output interface 1060 Network interfaces 20, 20-1, 20-2 Worker terminal 30 Store staff terminal

Claims (10)

Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Completion report acquisition means to acquire;
image determination means for performing image processing corresponding to the type indicated by the work type information on the image and determining whether or not the image is suitable as an evidence image indicating that the work is completed;
progress management means for executing a predetermined process for updating progress information storing the progress of the overall work when the image is determined to be suitable as the evidence image;
Information processing device. The progress management means executes, as the predetermined process, a process of updating the progress information based on the completion report information.
The information processing device according to claim 1 . The progress management means executes, as the predetermined process, a process that enables input for updating the progress information on the worker terminal.
The information processing device according to claim 1 . further comprising notification means for sending a predetermined notification to at least one of another worker who is in charge of another work that is the next step of the work and the person in charge of the store when the progress information is updated,
The information processing apparatus according to any one of claims 1 to 3. The notification means identifies the other work corresponding to the next process based on the progress status of the overall work indicated by the updated progress information, and sends a notification to the other worker who is in charge of the identified other work. to make said notification,
The information processing apparatus according to claim 4. The notification means sends the notification to the other worker who is in charge of the other work in the next process in response to receiving a confirmation input for the notification from the store staff terminal used by the store staff. conduct,
The information processing apparatus according to claim 4 or 5. The progress management means
Accepting an input confirming the notification or an input indicating the start of another work of the next process from a second worker terminal used by the other worker who is in charge of the other work of the next process,
Reflecting in the progress information that another work of the next process has started in response to the input;
The information processing apparatus according to any one of claims 4 to 6. It further comprises environment information generating means for generating work environment information relating to the work environment of the store by processing an image acquired as an image of the inside of the store or the surroundings of the store, and storing the work environment information in a predetermined storage area. ,
The information processing apparatus according to any one of claims 1 to 7. the computer
Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Acquired,
performing image processing corresponding to the type indicated by the work type information on the image, and determining whether the image is suitable as an evidence image showing that the work is completed;
If the image is determined to be suitable as the evidence image, executing a predetermined process for updating progress information that stores the progress of the overall work;
Work progress management method including the computer,
Completion report information including work type information indicating the type of work, which is one process of the overall work for the facility of the store, and an image showing at least part of the facility after the work is completed, from the worker terminal Completion report acquisition means to acquire,
image determination means for performing image processing corresponding to the type indicated by the work type information on the image and determining whether the image is suitable as an evidence image indicating that the work is completed;
progress management means for executing a predetermined process for updating progress information storing the progress of the overall work when the image is determined to be suitable as the evidence image;
A program to function as

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