JPH10164232A - Telephone system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To transfer telephone call to the destination of each person even when plural persons use one telephone set by transferring identification data of the person to a telephone set of each person's destination when user identification data of each person among plural persons who usually use the telephone set is registered with relation to the telephone set that is usually used. SOLUTION: User identification data of each person is stored in a private branch exchange 2 with relation to a telephone set 6a that is usually used, and identification data from an IC card 8 is transferred to a modem 4b of a telephone set after it is moved and registered in the exchange 2 with relation to the modem 4b. When an access signal comes in from a line wire or an extension, a person except the person himself picks up a receiver, the person confirms a telephone of the person himself and inputs the identification data of the person himself through a key of the set 6a. The modem 4a and the exchange 2 decide whether the identification data is registered with relation to the person himself, and when it is registered in the exchange 2, the exchange 2 transfers the telephone to a telephone set 6b via the modem 4b.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone system capable of transferring a telephone call for each destination even when a plurality of persons hold one telephone.

[0002]

2. Description of the Related Art In a company or other workplace, an extension telephone is assigned to each individual or group, and an external telephone is transmitted to a corresponding extension telephone via a private branch exchange. However, individuals are not always in their seats and often move to conference rooms or other departments.

[0003] For this reason, when a person who is away from the desk (the person) receives a call, the person who receives the call (the agent),
It is common to push the extension number of the destination of the person who has left the seat, and to transmit the telephone to the destination of the person.

[0004]

However, in this system, the transfer work for the transfer agent is complicated for the agent, and the work of the agent individual is interrupted or the work efficiency is reduced. Having.

On the other hand, it is necessary for the person to leave the seat with the destination clearly specified to the agent. However, the destination may be suddenly changed or may leave without being able to predict the destination.
In such a case, a telephone call cannot be made even though the person is in the office and can be contacted.

A portable IC storing an extension telephone number
A card is assigned to each individual, and when the seat is moved, the destination telephone number is registered in the private branch exchange using this portable IC card, and when an outside line is received, the registered extension telephone is used. Systems for automatic transfer are being considered.

[0007] If this kind of private telephone system is used,
No matter where on the premises each individual works, a portable IC
By simply registering the destination using a card, you can pick up the outside line you are calling.

Although this system is effective when one telephone is assigned to one person, it is not effective when only one telephone is assigned to a plurality of persons. Because, when only one person moves to another place, automatically forwarding the incoming line to another place's telephone can also be used to transfer outside lines to other people. Forwarding would be annoying to others.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and has as its object to provide a telephone system capable of transferring a telephone call for each destination even when a plurality of persons own one telephone. And

[0010]

In order to achieve the above object, a telephone system according to the present invention comprises at least one outside line, a telephone exchange connected to a plurality of extensions, and a plurality of persons connected to each extension. A telephone for each call, and user identification data for each of a plurality of persons who normally use the telephone are stored in relation to the telephone that normally uses the telephone, and each telephone or each accessory (for example, a modem) is stored. Identification data transmission means capable of transmitting data to, and identification data input determination means for determining whether identification data corresponding to a specific person has been input from the telephone in a call-enabled state of the specific telephone, When the identification data input determining means determines that the identification data has been input, the data transmitted from the identification data transmitting means corresponding to the input identification data It has a data determination means for determining, on the basis of the data determination means, and transfer means for transferring a call to the telephone at the owner of the location of the identification data transmitting means corresponding to the identification data entered.

The identification data transmitting means is preferably a card type storage means, but is not necessarily a card type, but may be a key holder or other small shape.
However, the card type is convenient in terms of portability. More preferably, the card-type storage means is of a type for transmitting identification data in a non-contact manner. However, the card type storage means may be of a type that transmits data by contact. Examples of such storage means include an IC card and a magnetic card. IC cards are classified into a contact type and a non-contact type depending on whether the input / output unit is a contact or an antenna.

Further, by devising a device for reading data stored in the identification data transmitting means, the configuration of the identification data transmitting means can be simplified.
For example, by attaching a bar code reader to each telephone, a bar code type identification data transmitting unit can be considered. Alternatively, by attaching another optical reader to each telephone, as identification data transmitting means,
It may be a card in which a mere hole is formed in an array corresponding to the identification data.

Further, the identification data transmitting means may also serve as a name tag on which a photograph of the person is described. In a case where the identification data transmitting means is also used as a name tag, it is preferable that the identification data transmitting means is a card-type storage means for transmitting data in a non-contact manner using radio waves, light, or the like.

In the present invention, the identification data input determining means is built in the telephone, its accessory parts, or the inside of the exchange. The data judgment means is also built in the telephone, its accessory parts, or the exchange. These determination means may be a dedicated logic circuit (electric circuit), but a microcomputer having a storage means storing a program for realizing the function, a CPU having a CPU for executing the program, a personal computer, etc. It may be.

[0015]

In the telephone system according to the present invention, it is assumed that one telephone is used by a plurality of persons. Each person has an identification data transmitting means such as an IC card. The identification data transmitting means stores user identification data for each of a plurality of persons who normally use the telephone in relation to the telephone which normally uses the telephone. For example, when the telephone normally used is [3400] and the identification data of the person is i, [3400 * i] is exemplified as an example of the identification data. Where i = 1 to
n, where n is the number of people who use the phone in common. Note that i = 0 to n may be set.

One of the plurality of persons (the person) sharing a particular telephone [3400] is connected to another telephone [350].
0] has moved to a certain location. The person who wants to transfer the telephone transmits the identification data from the identification data transmitting means to the telephone [3500] at the location after the movement via a modem or the like. Data transmission may be a non-contact type or a contact type as described above. When the data is transmitted to the telephone [3500], the identification data [3400 * i] is registered in association with the telephone [3500].

If the moving person knows the location of the moving destination in advance, the telephone [340] which is normally used is used.
0], the identification data from the identification data transmitting means may be transmitted together with the destination data [3500]. However, the transmission of the destination data [3500] in that case is as follows.
Manual input using a telephone key or the like. Note that a list of destinations and a barcode may be written together, and data input of the destination may be performed in a simple method using a barcode.

When a call is made to a specific telephone (3400) to a specific person (i), a person (agent) other than the specific person (i) picks up the handset and the specific person (i) When there is no agent, the agent is
(I is any of 1 to n) is input from the telephone. Then, for example, the identification data input determining means built in the telephone or its attached parts determines that the identification data (* i) has been input, and then causes the transfer means to execute the process. In the transfer means, based on the data determination means, the telephone [35] at the location of the owner of the identification data transmission means corresponding to the input identification data.
00].

That is, in the telephone system according to the present invention, it is possible for the moving person to transfer the telephone only by transmitting data from the identification data transmitting means to the destination telephone or its attached parts. Become. In addition, as an agent who takes a telephone call in place of a moving person, even if he does not know the location of the person who is not moving, he simply inputs a symbol such as * i corresponding to the identification data of the person from the telephone or its attached parts. Is good. Simply by inputting the identification code, the call is automatically transferred to a telephone near the user.

Therefore, in the telephone system according to the present invention, even when a plurality of persons own one telephone, the telephone can be transferred for each destination of each person, and the moving person and a substitute for receiving the call instead. Work burden is reduced for both people. Further, when there is no incoming call to the telephone from an outside line or an extension, if it is desired to locate a person who is not around the telephone, a key of * i (for example, any of i = 1 to n) is used at the extension. It is convenient and convenient to simply press to connect to the person's phone at the destination.

Further, when a display device is attached to the telephone or its attached parts, the user simply presses the key of * i (for example, any of i = 1 to n) in the extension, and the identification data * i It is also possible to configure so that the corresponding person's whereabouts is displayed on the display device. In that case,
This is convenient because even if a person other than the person who has moved has not heard the location from the person who has moved, the location can be immediately confirmed.

[0022]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below based on embodiments shown in the drawings.

FIG. 1 is an overall configuration diagram of a telephone system according to one embodiment of the present invention, and FIG. 2 is a flowchart diagram of the telephone system according to the embodiment.

As shown in FIG. 1, the telephone system according to the present embodiment has at least one outside line 3 and a plurality of extensions 5.
a private branch exchange (PBX) 2 connected to a, 5b,. The private branch exchange 2 is for distributing telephone signals coming from the outside line 3 to the inside lines 5a and 5b, and can communicate with each other not only between the inside lines (premises) but also between the inside lines. It has become. For this reason, the private branch exchange 2 includes a switch network, an automatic transfer circuit, a CPU, a memory, and the like. The switch circuit network of the private branch exchange 2 is a connection network for connecting an incoming line group and an outgoing line group. For example, a time-division communication path switch (an electronic switch is arranged at an intersection and one switch Multiplexed in a time-division manner, which is intended to be used for many calls).

To the private branch exchange 2, modems 4a, 4b... Are connected via extensions 5, 5b. Each of the modems (demodulators) 4a, 4b,... Is provided with unique identification data (for example, an installation location name such as a first conference room or a symbol or numeral indicating the location name). In the present embodiment, the identification code [3400] is assigned to the modem 4a, and the identification code [3500] is assigned to the modem 4b. These modems 4a, 4b ...
Are connected to general-purpose extension telephones 6a.
The illustration of the telephone connected to the modem 4b is omitted. In addition, illustration of a modem and a telephone connected to other extensions is omitted.

In this embodiment, the modems 4a, 4b provide a function of modulating and demodulating the extensions 5a, 5b,... Which are analog lines. In this embodiment, the modem 4a, 4b reads identification data in the IC card 8 and stores the data. It also has a function of sending it to the private branch exchange 2 together with the unique identification data of the modem 4a or 4b itself.

Apart from the extension telephones 6a, the modems 4a, 4
b ... is provided, so when building the system,
.. Can be used as they are. However, as in the new premises, the extension telephone 6a
When constructing a system including ..., the modem 4
a, 4b... are preferably incorporated in each extension telephone 6a. This is because the simplification of the work of connecting the line and the additional work can be achieved, the space is advantageous, and the appearance is improved.

Each of the modems 4a, 4b,.
It has a modulation / demodulation circuit, a receiving circuit, an automatic communication circuit, a CPU, a memory, and the like, in addition to the antenna 10 for wireless communication with the C card 8. The antenna 10 is for receiving the identification data transmitted from the IC card 8, and may be an external antenna or a built-in antenna. The receiving circuit has a function of receiving (shaping, amplifying, etc.) the data signal received by the antenna 10. The data reading unit includes an antenna 10 and a receiving circuit.

Each of the modems 4a, 4b,... Is provided with unique identification data ([3400], [3500], etc.). The unique identification data is stored in a memory (for example, ROM) of the corresponding modem 4a, 4b. ). The other storage areas of this memory include the modems 4a, 4b
Stored in the CPU. Note that a sound generating circuit may be provided to have a function of receiving the identification data from the IC card 8 and generating a set completion sound indicating that the data has been transmitted to the private branch exchange 2.

An IC card 8 by each of the modems 4a, 4b,...
As a method for reading data in the memory, for example, (1) I
Radio waves are transmitted from the C card 8 and transmitted to the modems 4a and 4b.
.. (2) Transponder method in which a transponder element is incorporated in the IC card 8 and read without contact by the modems 4a, 4b... (3) Magnetic by inserting the IC card 8 into the modems 4a, 4b. There is a magnetic system or the like for reading electrically or electrically, and any method can be adopted in the premises information management device of the present invention. The radio wave method saves the trouble of inserting a card into the modem compared to the magnetic method, but there is also the possibility that the strength of the radio wave will not allow the modem to read or the radio wave will even reach a nearby modem is there. Therefore, depending on the environmental conditions to be used, it is preferable to make appropriate selections by adding measures.

Here, as an example, a radio wave system in which radio waves are transmitted from the IC card 8 and received by the modems 4a and 4b will be described. In this radio system, when a person carrying the IC card 8 enters the reception area of each of the modems 4a, 4b,.
a, 4b... and the identification data is automatically sent to the private branch exchange 2 together with the unique identification data of the modems 4a, 4b.

The memory of the private branch exchange 2 is a ROM and a RAM.
, For example, has a function of storing identification data of the IC card 8 sent from each modem 4a, 4b... And unique identification data of the modems 4a, 4b.

Each time the IC card 8 communicates with another modem 4a, 4b..., The identification data of the IC card 8 and the unique identification data of the modems 4a, 4b. The data is deleted and rewritten with the latest one, or stored in another area of the memory. A plurality of sets of data (such as identification data and unique identification data of a plurality of persons) can be registered in the memory (RAM).

In this embodiment, for example, a specific telephone 6
Assume that there are four people who use a. The four names are
Suzuki, Yamada, Yamamoto, Tanaka. The identification code of the modem 4a connected to the specific telephone 6a is [3400]. Then, it is assumed that each of the four people has their own IC card 8. The IC card 8 stores user identification data for each person in relation to the telephone 6a normally used. For example, [3400 * 1] is stored in Suzuki's IC card 8, [3400 * 2] is stored in Yamada's IC card 8, and Yamamoto's identification card 8 includes [340
0 * 3] is stored, and [3400 * 4] is stored in Mr. Tanaka's IC card 8. The telephone 6a
Assuming that there are n people who use, the code stored in each person's IC card 8 can be represented by [3400 * i]. Here, i = 1 to n.

A specific telephone 6a (code [340
0]), Suzuki [3400 * 1] who is one of a plurality of persons sharing the other telephone 6b (code [350
0]) has moved to a certain location. Mr. Suzuki who wants to transfer the phone, the modem 4b of the telephone in the place after moving
, The identification data [3400 * 1] is transmitted from the IC card 8. Data transmission may be a non-contact type or a contact type as described above. When the data is transmitted to the modem 4b (code [3500]) of the telephone 6b, the identification data [3400 * 1] is transmitted to the private branch exchange 2 in relation to the code [3500], and the data inside the exchange 2 is stored. Registered in the storage device.

If the moving person, Suzuki, knows the location of the moving destination in advance, the modem 4a (code [3400]) of the telephone 6a which is normally used includes the I
The identification data [3400 * 1] from the C card 8 may be transmitted together with the destination code [3500]. However, the transmission of the destination code [3500] in that case is as follows.
Manual input using a telephone key or the like. Note that a list of destinations and a barcode may be written together, and data input of the destination may be performed in a simple method using a barcode. In any case, the identification data [3400 * 1]
Is stored in the storage means of the exchange 2 together with the destination code [3500].

Next, a more detailed control mechanism of the telephone system according to the present embodiment will be described with reference to the flowchart shown in FIG.

When the control of the telephone system starts in step S1 shown in FIG. 2, the exchange 2 and / or the modem 4a connects the telephone 3a with the code [3400] to the telephone 6a.
Alternatively, it is determined whether an access signal is received from another extension. If an access signal is present, the telephone 6
Ring the bell at a. Suzuki is not in the seat, code [3
[500]. Also, as described above, it is assumed that Mr. Suzuki has already registered with the IC card 8.

In step S4 shown in FIG. 2, it is assumed that a person other than Mr. Suzuki picks up the receiver of the telephone 6a shown in FIG. The modem 4a and / or the exchange 2 pick up the handset of the telephone 6a to determine that the telephone is ready to talk, and if so, step S5.
Move to. Otherwise, steps S3, S
Repeat 4 and keep ringing the bell.

An agent other than Mr. Suzuki who took the call confirms that the call is to Mr. Suzuki, and inputs * 1 which is the identification data of Mr. Suzuki using the key of the telephone 6a. Then, in step S5 shown in FIG.
And / or the exchange 2 determines whether or not the identification data has been pressed.

If it is determined that the button has been pressed, the process proceeds to step S6. In this step S6, Suzuki's personal identification data [3400 * 1] corresponding to the identification data * 1 pressed from the key of the telephone 6a is converted to the code [3
400] is determined.
In the case of this embodiment, Suzuki's personal identification data [3
Since 400 * 1] is registered in the exchange 2 in association with the code [3500] of the telephone 6b, the procedure goes to step S7, and the telephone is transmitted to the telephone 6b to which the modem 4b corresponding to the code [3500] is connected. As described above, the exchange 2 operates. If Mr. Suzuki has not registered that he or she is moving from the original place using the personal IC card 8, the process returns from step S6 to step S5 shown in FIG. 2 and repeats these steps. Then, the agent can know that Mr. Suzuki has forgotten to register or that he is not at the place where the phone is located.

If the telephone is transferred in step S7, then in step S8, the modem 4b and / or the modem 4b are checked whether the receiver of the transfer-destination telephone is picked up and the telephone is ready for communication.
Or, exchange 2 confirms. If the communication is possible, the transfer has been successfully performed, and the control is ended in step S9. If it is determined in step S8 that the telephone set of the transfer destination telephone is not in a call-ready state, the process returns to step S7 and repeats steps S7 and S8. This allows
The agent picking up the telephone 6a shown in FIG.
It can be known that Mr. Suzuki is not present at the transfer destination, or that the modem 4b or the telephone connected thereto is out of order.

In the telephone system according to the present embodiment, as the moving person (for example, Mr. Suzuki), the telephone can be transferred only by transmitting data from the IC card 8 to the modem 4b of the destination telephone. Will be possible. Also, as the agent who takes the telephone call in place of the moving person, a symbol such as * 1 corresponding to the identification data of Mr. Suzuki is input from the telephone 4a without knowing the location of the person who is not moving. Only good. By simply inputting the identification code * 1, a telephone (modem 4)
The call will be forwarded to b).

Therefore, in the telephone system according to the present embodiment, even when a plurality of persons hold one telephone, it is possible to transfer the telephone for each destination of each person, and to receive the telephone call instead of the moving person. Work burden is reduced for both agents.

The present invention is not limited to the above-described embodiment, but can be variously modified within the scope of the present invention.

For example, when there is no incoming call to the telephone 6a from an outside line or an extension, the telephone 6a
If you want to find the location of a person who is not around you (for example, Mr. Suzuki), simply pressing the * 1 key at the extension will connect you to the person you are moving to.

Further, the telephone 6a or its modem 4a
If a display device is attached to the
By simply pressing the key, the location of Mr. Suzuki, who is the principal corresponding to the identification data * 1, can be displayed on the display device. In such a case, even if a person other than Mr. Suzuki who has moved has not heard the whereabouts from the moved person, it is convenient because he can immediately confirm his whereabouts.

[0048]

As described above, according to the telephone system of the present invention, even when a plurality of persons hold one telephone, it is possible to transfer the telephone for each destination of each person,
The work burden is reduced for both the traveling person and the agent receiving the call instead.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a telephone system according to an embodiment of the present invention.

FIG. 2 is a flowchart of the telephone system according to the embodiment;

[Explanation of symbols]

 2 Private branch exchange 3 External line 4a, 4b Modem 5a, 5b Internal line 6a Telephone 8 IC card 10 Antenna

──────────────────────────────────────────────────続 き Continued on front page (51) Int.Cl. ⁶ Identification code FI H04Q 3/58 101 H04Q 3/58 101

Claims (3)

[Claims] 1. An exchange (2) connected to at least one external line (3), a plurality of extensions (5a, 5b), and a telephone (6a) connected to each extension for a plurality of persons.
And user identification data for each of a plurality of people who normally use the telephone are stored in relation to the normally used telephone (6a), and each of the telephones (6a) or the accessory (4) is stored.
a, 4b) an identification data transmitting means (8) capable of transmitting data, and whether or not identification data corresponding to a specific person has been input from the telephone in a call-enabled state of the specific telephone (6a). Identification data input determining means (S5) for determining whether or not identification data has been input when the identification data input determination means (S5) determines that identification data has been input; A data judging unit (S6) for judging data transmitted from the transmitting unit (8); and an owner of the identification data transmitting unit (8) corresponding to the input identification data based on the data judging unit (S6). And a transfer means (S7) for transferring the telephone to the telephone at the location of the telephone. 2. The telephone system according to claim 1, wherein said identification data transmitting means is a card type storage means. 3. The telephone system according to claim 2, wherein said card type storage means is of a type for transmitting identification data in a contactless manner.