JPH10173783A - Telephone transfer system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily and surely transfer data by providing a storage means for a signal showing transfer to a private branch exchange (PBX), to which a receiving means belongs, when a telephone signal is inputted to a corresponding telephone set, while the identification data of ordinary user of telephone set read from an IC card by that receiving means are data belonging to the other PBX. SOLUTION: When a MODEM 4a of telephone set 3500 receives identification data 3500 transmitted by the IC card, a PBX 2a judges the data belong to the same PBX, and a transfer signal is stored in a transfer signal storage means 20a. At such a time, when the IC card transmits an identification code 3400 to the MODEM 4a (code 3500), the identification data are sent through the exchange 2a to a PBX 2 because of relationship with the code 2500. Then, a transfer signal storage means 20 at the exchange 2 stores the signal of telephone call incoming to a telephone set 3400 at a head office as a signal instructing the transfer to the telephone set 3500 at a branch office A. Thus, the telephone call can be easily and surely transferred, not only in the case of the same PBX but also in the case of move into the other PBX.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic telephone transfer system, and more particularly, to a telephone capable of easily and reliably transferring a telephone even when moving not only to the same premises but also to another premises. Regarding the transfer system.

[0002]

2. Description of the Related Art In a company or other workplace, an extension telephone is assigned to each individual or group, and an external telephone is transmitted to a corresponding extension telephone via a private branch exchange. However, individuals are not always in their seats and often move to conference rooms or other departments.

[0003] For this reason, when a person who is away from the desk (the person) receives a call, the person who receives the call (the agent),
It is common to push the extension number of the destination of the person who has left the seat, and to transmit the telephone to the destination of the person.

[0004]

However, in this system, the transfer work for the transfer agent is complicated for the agent, and the work of the agent individual is interrupted or the work efficiency is reduced. Having.

On the other hand, it is necessary for the person to leave the seat with the destination clearly specified to the agent. However, the destination may be suddenly changed or may leave without being able to predict the destination.
In such a case, a telephone call cannot be made even though the person is in the office and can be contacted.

A portable IC storing an extension telephone number
A card is assigned to each individual, and when the seat is moved, the destination telephone number is registered in the private branch exchange using this portable IC card, and when an outside line is received, the registered extension telephone is used. Systems for automatic transfer are being considered.

[0007] If this kind of private telephone system is used,
No matter where on the premises each individual works, a portable IC
By simply registering the destination using a card, you can pick up the outside line you are calling.

[0008] However, in this system under development, telephone transfer is possible in the same premises, but when the person moves to another office, the agent is still in the same manner as in the past. It is necessary to clearly indicate the destination and leave the seat. However, suddenly the destination changed,
The destination may not be able to be predicted and may move to another business location. In such a case, a situation occurs in which the person cannot be contacted by telephone even though the person is in another office of the same company and is in a state of being in contact.

[0009] Further, an agent who receives a call on behalf of the person in the seat where the person should be originally located needs to inform the other party of the destination of the person every time a call is received to the person.
There is a problem that the work of the agent is interrupted or the work efficiency is reduced.

[0010] The present invention has been made in view of such circumstances, and provides a telephone transfer system capable of easily and reliably transferring a telephone even when the telephone is moved not only to the same premises but also to another premises. With the goal.

[0011]

In order to achieve the above object, a telephone transfer system according to the present invention comprises a switch for each premises connected to an extension wired so as to be accessible to each telephone in the same premises, Receiving means for reading identification data from identification data transmitting means in which user identification data of a person who normally uses the telephone is stored; and identification data read by the receiving means being data in the same premises to which the receiving means belongs. A data discriminating means for judging whether or not the identification data discriminated by the data discriminating means is data belonging to another premises, and a telephone in another premises corresponding to the identification data belonging to the other premises. A transfer signal for storing a transfer signal for transferring the telephone signal to a telephone in a premises to which the receiving means from which the identification data has been read, when the telephone signal is input to the And a 憶 means.

Each of the exchanges for each campus incorporates the transfer signal storage means. If the identification data determined by the data discriminating means is data belonging to another campus, the transfer signal is stored. Preferably, the identification data is transmitted from the local exchange to which the receiving means belongs to the local exchange to which the identification data belongs, and stored in the transfer signal storage means of the other exchange. It is preferable that each exchange is connected to be able to transmit and receive a transfer signal through a dedicated line or a public line.

When a telephone signal is input to a specific person into the exchange, the transfer signal storage means is accessed,
Searching means for searching for a transfer signal related to the identification data of the identification data transmitting means corresponding to the specific person; and, if a transfer signal is found by the searching means, the telephone signal is sent to the same premises or another It is preferable to have a first transfer unit for transferring the call to a telephone in the premises.

Area storage means for recognizing a plurality of telephones as being in the same area; and the same area stored in the area storage means when the telephone to which a telephone signal is to be transferred is busy. And a second transfer unit for transferring the telephone signal again to another telephone.

In the identification data transmitting means, user identification data for each of a plurality of persons who normally use the telephone is stored in relation to the telephone which normally uses the telephone. An identification data input determining means for determining whether identification data corresponding to a specific person is input from the telephone, and when the identification data input determining means determines that the identification data is input, the input is performed. Data determining means for determining data transmitted from the identification data transmitting means corresponding to the identification data being performed,
Preferably, there is provided a third transfer unit for transferring a telephone call to a telephone at the location of the owner of the identification data transmission unit corresponding to the input identification data based on the data determination unit.

It is preferable that the identification data transmitting means is a card type storage means. However, the identification data transmitting means is not necessarily a card type but may be a key holder or another small object.
However, the card type is convenient in terms of portability. More preferably, the card-type storage means is of a type for transmitting identification data in a non-contact manner. However, the card type storage means may be of a type that transmits data by contact. Examples of such storage means include an IC card and a magnetic card. IC cards are classified into a contact type and a non-contact type depending on whether the input / output unit is a contact or an antenna.

Further, by devising a device for reading data stored in the identification data transmitting means, the configuration of the identification data transmitting means can be simplified.
For example, by attaching a bar code reader to each telephone, a bar code type identification data transmitting unit can be considered. Alternatively, by attaching another optical reader to each telephone, as identification data transmitting means,
It may be a card in which a mere hole is formed in an array corresponding to the identification data.

Further, the identification data transmitting means may also serve as a name tag on which a photograph of the person is described. In a case where the identification data transmitting means is also used as a name tag, it is preferable that the identification data transmitting means is a card-type storage means for transmitting data in a non-contact manner using radio waves, light, or the like.

[0019]

In the telephone transfer system according to the present invention, each person owns identification data transmitting means in which user identification data of a person who normally uses the telephone is stored. When the person leaves his / her seat and moves to another premises of the same company or an affiliated company, the identification data transmission means is stored in the receiving means attached to the destination telephone or its accessories. Read the identification data. As described above, the reading of the identification data may be a contact type or a non-contact type.

The identification data read by the receiving means is transmitted to, for example, an exchange.
It is determined whether the identification data is identification data of the same premises to which the exchange belongs. If the identification data is identification data belonging to another premises, a transfer signal to another office is stored in a transfer signal storage unit. When a telephone signal is input to a telephone in another premises corresponding to the identification data, the transmission signal to the other office is transferred to the telephone in the premises to which the receiving means from which the identification data has been read belongs. This is a transfer signal to the effect.

This transfer signal may be stored in the transfer signal storage means of the exchange to which the receiving means from which the identification data has been read belongs, but as described above, the transfer signal of the exchange in another premises corresponding to the identification data. Preferably, it is stored in the signal storage means. The telephone corresponding to the identification data belongs to another premises. To transfer the telephone signal received by the telephone to the destination telephone, the transfer signal is stored in the source exchange. This is because access is quicker.

When a telephone signal is sent to a specific person to the source telephone, the transfer signal storage means is accessed, and the transfer related to the identification data of the identification data transmitting means corresponding to the specific person is transmitted. The signal is searched for by the search means. If the search means finds a transfer signal,
It is determined whether the transfer signal is for the same premises or another premises, and the first transfer means transfers the telephone signal to a telephone in the same premises or another premises.

Area storing means for recognizing a plurality of telephones as being in the same area; and the same area stored in the area storing means when a telephone to which a telephone signal is to be transferred is busy. The present invention further includes a second transfer unit for transferring a telephone signal again to another telephone, and has the following operation.

That is, in the present invention, the second transfer means checks whether or not the transfer destination telephone is busy. If the user is not busy, the transfer is completed. If the user is busy, the user accesses the area storage means and selects another telephone in the same area. At that time, for example, the telephone closest to the telephone that is busy is preferentially selected.

If the transfer destination telephone is also busy, another telephone is selected in the same area and the telephone is transferred again. As a result, the person who has traveled can use the other telephones nearby to reach the outside line or extension line of the person, even if the specific telephone to which the call is forwarded is busy, so that the transfer can be reliably performed. Done in

In particular, when a specific telephone in the same area is busy, all other telephones in the same area can access the telephone signal transferred by the main transfer means. In this case, it is convenient to use the shortest telephone close to the person to answer the transferred telephone.

When all the telephones in the same area are busy, the fact that all nearby telephones are talking is notified to the voice output means or display output means of the telephone at the relay point or the telephone of the other party. Output.

The identification data transmitting means stores user identification data for each of a plurality of persons who normally use the telephone in relation to the telephone which normally uses the telephone. An identification data input determining means for determining whether identification data corresponding to a specific person is input from the telephone, and when the identification data input determining means determines that the identification data is input, the input is performed. Data determining means for determining data transmitted from the identification data transmitting means corresponding to the identification data being performed,
According to the present invention having the third transfer means for transferring a call to a telephone at the location of the owner of the identification data transmitting means corresponding to the input identification data based on the data determination means, the following operation is provided.

The present invention is based on the premise that one telephone is used by a plurality of persons. Each person has an identification data transmitting means such as an IC card.
The identification data transmitting means stores user identification data for each of a plurality of persons who normally use the telephone in relation to the telephone which normally uses the telephone. For example, the phone normally used is the phone of [3500], and the identification data of the person is i
In the case of, [3500
* I] is exemplified. Where i = 1 to n and n
Is the number of people who share the phone. Note that i =
0 to n may be used.

It is assumed that one of the plurality of persons (person) sharing a specific telephone [3500] has moved to a place where the telephone [3410] is located in another premises such as another office or the head office. The person who wants to transfer the telephone transmits the identification data from the identification data transmitting means to the telephone [3410] at the location after the movement via a modem or the like. Data transmission may be a non-contact type or a contact type as described above. When the data is sent to telephone [3410],
The identification data [3500 * i] is stored in the telephone [341]
0].

If the moving person knows the location of the moving destination in advance, the telephone [350] used normally is used.
0], the identification data from the identification data transmitting means may be transmitted together with the destination data [3410]. However, the transmission of the destination data [3410] in that case is as follows.
Manual input using a telephone key or the like. Note that a list of destinations and a barcode may be written together, and data input of the destination may be performed in a simple method using a barcode.

When a call is made to a specific telephone (3500) to a specific person (i), a person (agent) other than the specific person (i) picks up the handset and the specific person (i) When there is no agent, the agent is
(I is either 0 or 1 to n) is input from the telephone. Then, for example, the identification data input determination means built in the telephone or its attached parts determines that the identification data (* i) has been input, and then causes the third transfer means to execute the process. In the third transfer unit, based on the data determination unit, the telephone is transferred to a telephone [3410] in another premises located at the location of the owner of the identification data transmission unit corresponding to the input identification data.

That is, in the telephone transfer system according to the present invention, as the moving person, the telephone can be transferred only by transmitting data from the identification data transmitting means to the destination telephone or its attached parts. become. In addition, as an agent who takes a telephone call in place of a moving person, even if he does not know the location of the person who is not moving, he simply inputs a symbol such as * i corresponding to the identification data of the person from the telephone or its attached parts. Is good. Simply by inputting the identification code, the telephone is automatically transferred to a telephone near the user (the same in the same premises or in another premises).

Therefore, in the telephone system according to the present invention, even when a plurality of persons hold one telephone, the telephone can be transferred for each destination, and the moving person and the agent who receives the call instead Work burden is reduced for both people. Further, when there is no incoming call to the telephone from an outside line or an extension, if it is desired to locate a person who is not around the telephone, a key of * i (for example, any of i = 1 to n) is used at the extension. By simply pressing, it is convenient and convenient to connect to the destination telephone (either in the same premises or in another premises).

Further, when a display device is attached to the telephone or its attached parts, the user simply presses the key of * i (for example, any of i = 1 to n) at the extension, and the identification data * i It is also possible to configure so that the corresponding person's whereabouts is displayed on the display device. In that case,
This is convenient because even if a person other than the person who has moved has not heard the location from the person who has moved, the location can be immediately confirmed.

[0036]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below based on embodiments shown in the drawings.

FIG. 1 is a schematic configuration diagram of a telephone transfer system according to one embodiment of the present invention, FIG. 2 is a schematic diagram showing a relationship between identification data transmitting means and receiving means, and FIGS. FIG. 5 is a flowchart of a telephone transfer system according to an embodiment, FIG. 5 is a schematic diagram of a telephone transfer system according to another embodiment of the present invention, and FIG. 6 is a flowchart of the system shown in FIG.

First Embodiment As shown in FIG. 1, the telephone transfer system according to the present embodiment comprises a private branch exchange (P
BX) 2, 2a, 2b... Each private branch exchange 2,2
are connected so that data can be transmitted and received by the communication means 3. As the communication means 3, a public line can be used, but a dedicated line such as ISDN or an optical fiber cable may be used.

Each of the private branch exchanges 2, 2a, 2b is for distributing a telephone signal coming from an external line of the public line to each telephone 6, 6a via the extensions 5, 5a,.
It is possible to communicate not only between internal (premises) extensions but also with external lines. For this reason, the private branch exchanges 2, 2a, 2b,... Are composed of a switch network, an automatic transfer circuit, a CPU, a memory, and the like. The switch network of the private branch exchanges 2, 2a, 2b,... Is a connection network for connecting an incoming line group and an outgoing line group, and is, for example, a time-division communication path switch (an electronic switch is arranged at an intersection, One switch element is multiplexed in a time-division manner and is intended to be used for many calls).

In this embodiment, the general-purpose telephones 6, 6 are connected to the extensions 5, 5a via modems (demodulators) 4, 4a.
a ... are connected. Each of the modems 4, 4a,... Is provided with unique identification data (for example, an installation location name such as a first conference room, or a symbol or numeral indicating the location). Although FIG. 1 shows only three private branch exchanges, there may be more than three private branch exchanges.
Further, the number of telephones connected to each exchange is not particularly limited.

In the present embodiment, the modems 4, 4a... Provide the function of modulating and demodulating the extensions 5, 5a... Which are analog lines, and here, the identification data (for example, [3400] ]), And sends the data to the private branch exchange 2a to which the telephone 6a belongs, together with the unique identification data (for example, [3400]) of the modem 4a itself.

Each modem 4a (the same applies to other modems 4)
As shown in FIG. 2, specifically, includes a modulation / demodulation circuit, a reception circuit, an automatic communication circuit, a CPU, a memory, and the like, in addition to an antenna 10 for wirelessly communicating with the IC card 8. The antenna 10 is for receiving the identification data transmitted from the IC card 8, and may be an external antenna or a built-in antenna. The receiving circuit has a function of receiving (shaping, amplifying, etc.) the data signal received by the antenna 10. The receiving means includes the antenna 10 and a receiving circuit.

Each of the modems 4 and 4a is provided with unique identification data. The unique identification data is stored in a memory (eg, a ROM) of the corresponding modem 4, 4a. In other storage areas of this memory, programs processed by the CPUs of the modems 4, 4a,... Are stored. Note that a sound generating circuit may be provided to have a function of receiving the identification data from the IC card 8 and generating a set completion sound indicating that the data has been transmitted to the private branch exchange 2a.

The method of reading data in the IC card 8 by each of the modems 4, 4a,.
A radio wave system in which radio waves are transmitted from the card 8 and received by the modems 4, 4a,... (2) a transponder system in which a transponder element is incorporated in the IC card 8 and read out by the modems 4, 4a. 8 is inserted into the modems 4, 4a,... And magnetically or electrically, and the like. The private information management device of the present invention can employ any method. The radio wave method saves the trouble of inserting a card into the modem compared to the magnetic method, but there is also the possibility that the strength of the radio wave will not allow the modem to read or the radio wave will even reach a nearby modem is there. Therefore, depending on the environmental conditions to be used, it is preferable to make appropriate selections by adding measures.

Here, as an example, a radio wave system in which radio waves are transmitted from the IC card 8 and received by the modem 4a will be described. In this radio system, when a person carrying the IC card 8 enters the reception area of each modem 4a,
The identification data [3400] of the IC card 8 is transmitted to the modem 4a, and the identification data is automatically transmitted to the private branch exchange 2 together with the unique identification data [3500] of the modem 4a.
a.

The memory of the private branch exchanges 2, 2a, 2b,.
The ROM and the RAM, for example, the transfer signal storage means 20, 20a, 20b... Constituted by the RAM store identification data of the IC card 8 sent from each modem 4, 4a. It has a function of storing a transfer signal including the unique identification data of 4a and 4b.

Each time the IC card 8 communicates with another modem 4, 4a, 4b..., The transfer signal stored in the memory (RAM) deletes the existing data and rewrites it with the latest one. The data is stored in another area of the memory. A plurality of sets of data (such as identification data and unique identification data of a plurality of persons) can be registered in the memory (RAM).

In this embodiment, for example, [3] shown in FIG.
400], a person who normally uses the telephone 6
Suppose you moved to It is assumed that the person who has moved has the IC card 8. This IC card 8 stores user identification data (for example, [3400]) for each person. The person who wants to transfer the telephone transmits identification data (for example, identification data [3400]) from the IC card 8 to the modem 4a of the specific telephone 6a in the office A after the movement. Data transmission may be a non-contact type or a contact type as described above.

The exchange 2a shown in FIG. 1 performs the following processing according to the flowchart shown in FIG. That is, when the control starts in step S1, then in step S2
Now, for example, the specific telephone [350] shown in FIGS.
0] is detected whether or not the identification data is input to the modem 4a. If the identification data has not been input, step S2 is repeated, and the operation of step S2 is repeated for all the modems 2a. If the identification data is input in step S2, then in step S3, it is determined whether or not the identification data belongs to the same premises.

In the case of this embodiment, the identification data [34]
00] is input to the modem of the telephone [3500], and is the identification data of the different premises, and the process goes to step S5.
If this identification data is from the same premises,
The process proceeds to step S4, where normal transfer processing within the same premises is performed. That is, the transfer signal in the same premises is stored in the transfer signal storage means 20a of the exchange 2a.

The modem 4 of the specific telephone 6a of the office A
(For example, code [3500]) to identification data [340
0] has been transmitted, in step S5, the identification data [3400] is transmitted to the private branch exchange 2a in relation to the code [3500], and the identification data [3400] is transmitted therefrom via the communication means 3. 3400] is transmitted to the transfer signal storage means 20 of the exchange 2 to which it belongs and registered (stored). For example, it is registered in a data format of “3400TO 3500”. The meaning of this data format is a command signal to transfer a telephone signal received by the telephone [3400] of the head office to the telephone [3500] of another office A.

If the moving person knows the location of the moving destination in advance, the telephone [340] used normally is used.
0] to the modem 4 (code [3400])
The identification data [3400] from the card 8 may be transmitted together with the destination code [3500]. However, the transmission of the destination code [3500] in this case is a manual input using a telephone key or the like. In addition, a list of destinations and a barcode are written together, and data input of the destination is entered.
A simple method using a bar code can also be used. In any case, the identification data [3400] is stored in the transfer signal storage means 20 of the exchange 2 together with the destination code [3500].

Next, based on the flowchart shown in FIG. 4, a telephone transfer system for a case where an external or internal telephone call is made to a specific person (code [3400]) at the head office will be described more specifically. .

At step S21 shown in FIG. 4, the control of the telephone transfer system starts, and if there is an external or internal telephone signal addressed to the person who has moved, at step S22, the process proceeds to step S22.
The CPU of the exchange 2 shown in FIG. 3 accesses the transfer signal storage means 20 and executes the above-mentioned "3400 TO 350
It is detected whether a transfer signal such as "0" is input. If the transfer signal has not been input, step S
23, and sends a telephone signal to the normally used telephone 6 at the extension corresponding to [3400], for example, and rings the telephone 6 bell. At this time, the area control device may be configured to ring the bells of all the telephones 6 in the area. The area is an area divided by an artificial division such as a department or a section, or a physical division such as a room. After step S23, it may be configured to execute steps after step S25 described later. For example, it is conceivable that the normally used telephone 6 of the extension corresponding to [3400] is busy.

In step S22, the transfer signal "3400
When "TO 3500" is confirmed, the process proceeds to step S24, and based on this transfer signal, the telephone signal is transferred to the exchange 2a of another office A as the transfer destination. C of exchange 2a
The PU accesses the area storage means (not shown) in the PU, selects the telephone [3500] which is ranked highest in the area, and proceeds to step S25.
It is checked whether the telephone [3500] is busy. If it is confirmed in step S25 that the user is busy, then in step S29, the area storage means is accessed, and another telephone of the next priority in the same area (for example, telephone [3510]) ). Next, in step S30, it is checked whether all the telephones 6a in the same area are busy, and if not, steps S25 and S29 are repeated to search for a telephone 6a that is not busy.

When the telephone 6a that is not busy is found, the procedure goes to step S26, where the telephone signal is finally transferred to the telephone and the bell of the telephone rings. Alternatively, a configuration may be adopted in which the bells of all the non-busy telephones 6a existing in the same area ring. A conversation is started in step S27 by setting any of the telephones 6a in which the bell rings to a callable state.
At 8 the control ends.

If it is confirmed in step S30 that all telephones 6a in the same area are busy, the flow proceeds to step S31, and it is determined that all telephones at the transfer destination are busy. It outputs to the voice output means or display output means of the telephone [3400] of the relay point or the telephone of the other party of the call.

Further, even when the transfer signal stored in the transfer signal storage means 20 is in the same premises, such as "3400 TO 3420", the above-described step S21 is performed.
By the control of steps S31 to S31, transfer within the same premises is possible, and transfer can be reliably performed even when the transfer destination telephone [3420] is busy.

In the telephone transfer system according to the present embodiment,
Not only within the same premises but also when moving to another office, even if a specific telephone at the transfer destination is busy, use another nearby telephone to call an outside line or extension to the person. And the transfer is assured.

In particular, when a particular telephone in the same area is busy, all the other telephones 6, 6a,... In the same area can receive the exchanges 2, 2a, 2b,.
, It is possible to use the shortest telephones 6, 6a,... Close to the user to answer the transferred telephone, which is convenient.

Second Embodiment In this embodiment, it is assumed that, for example, there are four persons using a specific telephone 6a of the office A shown in FIG. The names of the four are Suzuki, Yamada, Yamamoto, and Tanaka. Also, a modem 4a connected to a specific telephone 6a
Is [3500]. Then, it is assumed that each of the four people has their own IC card 8. The IC card 8 stores user identification data for each person in relation to the telephone 6a normally used. For example, [3500 * 1] is stored in Suzuki's IC card 8, and [3500 * 1] is stored in Yamada's IC card 8.
2] is stored in the identification card 8 of Mr. Yamamoto.
[3500 * 3] is stored, and [3500 * 4] is stored in Mr. Tanaka's IC card 8. Assuming that there are n persons using the telephone 6a, I
The code stored in the C card 8 is [3500 * i]
Can be represented by Here, i = 1 to n.

A specific telephone 6a (code [350
[0500] is one of a plurality of persons sharing [3500 * 1], and has moved to another premises such as another office or the head office. Here, it is assumed that the telephone 6 (code [3410]) at the head office has moved to a certain place. Mr. Suzuki who wants to transfer the telephone transmits the identification data [3500 * 1] from the IC card 8 to the modem 4 of the telephone at the location after the movement, as shown in FIG. Data transmission is
As described above, a non-contact type or a contact type may be used. When the data is transmitted to the modem 4 (code [3410]) of the telephone 6, the identification data [3500 * 1] is transmitted to the private branch exchange 2 in association with the code [3410].
The business establishment A shown in FIG. 1 from the exchange 2 via the communication means 3
To the exchange 2a, and is registered with the transfer signal storage means 20a of the exchange 2a.

If the moving person, Suzuki, knows the location of the moving destination in advance, the modem 4a (code [3500]) of the telephone 6a used normally has the I
The identification data [3500 * 1] from the C card 8 may be transmitted together with the destination code [3410]. However, the transmission of the destination code [3410] in that case is as follows.
Manual input using a telephone key or the like. Note that a list of destinations and a barcode may be written together, and data input of the destination may be performed in a simple method using a barcode. In any case, the identification data [3500 * 1]
Is stored in the storage unit 20a of the exchange 2a together with the destination code [3410].

Next, a more detailed control mechanism of the telephone system according to the present embodiment will be described with reference to the flowchart shown in FIG.

When the control of the telephone system is started in step S41 shown in FIG. 6, for example, in the exchange 2a of the office A shown in FIG.
It is determined whether an access signal is received from an outside line or another extension. If the access signal is present, the bell of the telephone [3500] rings. Suppose that Mr. Suzuki is not in the seat and has moved to the room corresponding to the telephone with the code [3410] at the head office. Also, as described above, it is assumed that Mr. Suzuki has already registered with the IC card 8.

Assume that in step S44 shown in FIG. 6, a person other than Mr. Suzuki picks up the receiver of the telephone set [3500] shown in FIG. In the exchange 2a, the telephone [350]
0] is picked up, and it is determined that the telephone is ready to talk. If so, step S45 is performed.
Move to. If not, step S43,
Repeat S44 and keep ringing the bell.

An agent other than Mr. Suzuki who took the call confirms that the call is to Mr. Suzuki, and inputs * 1 which is the identification data of Mr. Suzuki using the key of the telephone [3500]. Then, in step S45 shown in FIG. 6, it is determined whether or not the identification data has been pressed by the exchange 2a.

If it is determined that the button has been pressed, the process proceeds to step S46. In this step S46, the telephone [35]
00], the personal identification data [3500 * 1] of Mr. Suzuki corresponding to the identification data * 1 pressed from the key of the telephone 6a.
Is determined in association with the code [3500]. In the case of the present embodiment, Suzuki's personal identification data [3500 * 1] is registered in the transfer signal storage means 20a of the exchange 2a in association with the code [3410] of the telephone 6 at the head office, which is another premises. Therefore, the procedure goes to step S47, and the exchange 2a operates so as to transmit the telephone to the telephone 6 to which the modem 4 of the premises (head office) corresponding to the code [3410] is connected. It should be noted that Mr. Suzuki is moving from his original place,
If the registration has not been performed by using, the process returns from step S46 to step S45 shown in FIG. 6, and by repeating these steps, the agent can confirm that Mr. Suzuki has forgotten to register, or Not know that.

If the telephone is transferred in step S47, then in step S48, the telephone [3
410], the exchanges 2, 2a confirm whether or not the receiver is picked up and the telephone is ready for communication. If it is in a callable state, the transfer has been successfully performed, and the control ends in step S49. If it is determined in step S48 that the telephone set of the transfer destination telephone is not in a callable state, the process proceeds to step S47.
And the steps S47 and S48 are repeated. As a result, the agent who picks up the telephone set 6a of the code [3500] shown in FIG. 1 does not have Mr. Suzuki at the transfer destination, or the modem 4 or the telephone connected thereto is broken. You can know that.

In the telephone system according to the present embodiment, as the moving person (for example, Mr. Suzuki), the telephone can be transferred only by transmitting data from the IC card 8 to the modem 4 of the destination telephone. Will be possible. Also, as an agent who takes a call on behalf of a moving person, even if he does not know the location of the person who is not moving (whether in the same premises or not), it corresponds to the identification data of Mr. Suzuki himself * 1 It is only necessary to input such symbols from the telephone 6a. By simply inputting the identification code * 1, the telephone is automatically transferred to the telephone [3410] near the user.

Therefore, in the telephone system according to the present embodiment, even when a plurality of persons hold one telephone, regardless of whether the transfer destination is the same premises or another premises, each person's telephone is Calls can be forwarded for each destination, reducing the work burden for both the traveling person and the agent receiving the call instead.

As a modification of the present embodiment, when no telephone call is made to the telephone 6a with the code [3500] from an outside line or an extension, the location of a person (for example, Mr. Suzuki) who is not around the telephone 6a is located. If you want to, you can simply press the * 1 key at the extension and you will be able to connect to the phone of the destination person.
It is convenient.

Further, if the telephones 6, 6a... Or their modems 4, 4a... Are provided with a display device, simply press the * 1 key at the extension and the identification data * 1 will be displayed.
May be configured to display the location of Mr. Suzuki, who is the person corresponding to, on the display device. In that case,
Even if a person other than Mr. Suzuki who has moved has not heard the whereabouts from the person who has moved, it is convenient because he can immediately confirm his whereabouts.

It should be noted that the present invention is not limited to the above-described embodiment, but can be variously modified within the scope of the present invention.

[0075]

As described above, according to the present invention, a telephone call can be easily and reliably transferred not only in the same premises but also in another premises.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of a telephone transfer system according to an embodiment of the present invention.

FIG. 2 is a schematic diagram showing a relationship between identification data transmitting means and receiving means.

FIG. 3 is a flowchart of a telephone transfer system according to an embodiment of the present invention.

FIG. 4 is a flowchart of a telephone transfer system according to an embodiment of the present invention.

FIG. 5 is a schematic diagram of a telephone transfer system according to another embodiment of the present invention.

FIG. 6 is a flowchart of the system shown in FIG. 5;

[Explanation of symbols]

 2, 2a, 2b Private branch exchange 3 Communication means 4a, 4b Modem 5 Extension 6, 6a Telephone 8 IC card 10 Antenna 20, 20a, 20b Transfer signal storage means

Continued on the front page (51) Int.Cl. ⁶ Identification code FI H04Q 3/545 H04Q 3/545 3/58 101 3/58 101

Claims (7)

[Claims] 1. An exchange (2, 2a) for each premises connected to an extension (5, 5a) wired so as to be accessible to each telephone (6, 6a) in the same premises, and said telephone (6). Receiving means (10) for reading identification data from identification data transmitting means in which user identification data of a normal user is stored; and receiving means (10) for reading the identification data read by said receiving means (10). A data discriminating means (S3) for judging whether or not the data belongs to the same premises to which the data belongs; and if the identification data discriminated by the data discriminating means (S3) is data belonging to another premises, the other premises Telephone in other premises corresponding to identification data belonging to (6)
Transfer signal storage means for storing a transfer signal to transfer the telephone signal to a telephone (6a) of the premises to which the receiving means (10) from which the identification data has been read, when the telephone signal is input to the 20, 20a). 2. Each of the exchanges (2, 2a) for each premises has the built-in transfer signal storage means (20, 20a), and the identification data determined by the data determination means (S3) is different from the other. If the data belongs to the premises, the transfer signal is transmitted to the receiving unit (1) from which the identification data is read.
An exchange (2) in the premises to which the identification data (0) belongs is transmitted to the exchange (2a) in the other premises to which the identification data belongs, and stored in the transfer signal storage means (20a) of the other exchange (2a). A telephone transfer system as described in. 3. When a telephone signal is input to a specific person into the exchange (2, 2a), the transfer signal storage means (20, 20a) is accessed and an identification corresponding to the specific person is made. Searching means (S22) for searching for a transfer signal related to the identification data of the data transmitting means; and when the transfer signal is found by the searching means,
3. The telephone transfer system according to claim 1, further comprising a first transfer unit (S24) for transferring the telephone signal to a telephone in the same premises or another premises. 4. An area storage means for recognizing a plurality of telephones (6, 6a) as being in the same area, and said area storage means when a telephone to which a telephone signal is to be transferred is busy. The telephone signal is transferred again to another telephone (6, 6a) in the same area stored in
4. The telephone transfer system according to claim 1, further comprising a transfer unit (S25, S29, S26). 5. The identification data transmitting means stores user identification data for each of a plurality of persons who normally use the telephone in relation to the telephones (6, 6a) which normally use the telephone. Identification data input determining means (S45) for determining whether or not identification data corresponding to a specific person has been input from the telephone when the telephone (6, 6a) is available for communication; ), When it is determined that the identification data has been input, the data determination unit (S4) determines the data transmitted from the identification data transmission unit corresponding to the input identification data.
6) and third transfer means (S47) for transferring a telephone call to a telephone at the location of the owner of the identification data transmission means corresponding to the input identification data based on the data determination means (S46). Phone system. 6. The telephone transfer system according to claim 1, wherein said identification data transmitting means is a card-type storage means (8). 7. The telephone transfer system according to claim 6, wherein said card type storage means (8) is of a type for transmitting identification data in a contactless manner.