JP2011199538A - Telephone controller having incoming call connection function corresponding to responder - Google Patents

Abstract

PROBLEM TO BE SOLVED: To decide whether a responder is permitted regarding the usage of the telephone terminal of one extension telephone by the function of a general extension telephone without using biological information when one extension telephone is shared by a plurality of users.SOLUTION: A telephone controller 1 includes user specific information unit 161 registering codes specifying the users in relation to the extension numbers of the extension telephones (3-1, 3-2 and 3-3). The telephone controller 1 carries out incoming call connections to the extension telephones (3-1, 3-2 and 3-3) only when the user specific codes input at response operations from the extension telephones subjected to incoming call notification coincide with the user specific codes registered in relation to the extension telephones.

Description

The present invention relates to a telephone control apparatus that performs call control of a plurality of extension telephones.

In companies where multiple extension telephones are installed, etc., when one extension telephone is shared by multiple users, if an appropriate responder does not respond to the incoming call, it will be necessary to relay, etc. At the same time, there were security issues. As a measure for solving this problem, a telephone connection system having a receiver confirmation means for confirming whether or not a responding person to an incoming call is permitted to use the extension telephone is disclosed (Patent Document 1).
JP 2005-197775 A

The technique described in Patent Document 1 compares user characteristic information sent from an extension telephone to be answered when an incoming call is received with user characteristic information corresponding to the extension telephone registered in advance in the telephone control device. In this technique, it is determined whether or not the responder is a person who is permitted to use the telephone terminal, and when an affirmative determination is made, the calling party and the receiving party are connected to each other.

However, in the above-described technology, biometric information is assumed as user characteristic information, and an existing extension telephone cannot be used, and a dedicated extension telephone is required, which makes the system expensive. There was a problem that was inevitable.

The present invention has been made in view of the above problems, and is a telephone control device that controls a line connection by accommodating a plurality of extensions, and identifies the user of the extension telephone in association with the extension number of the extension telephone. The extension telephone has a user specific code registration means for registering a code, and only when the response operation from the extension telephone that has notified the incoming call matches the user specific code registered in association with the extension number. Provided is a telephone control device having an incoming call connection function according to a responder, characterized in that an incoming call connection is implemented.

According to the present invention, the response operation from the user identification code and the extension telephone can be realized by any combination of numeric keys, function keys, and abbreviated keys provided in a general extension telephone, not biometric information. There is an effect that it is not necessary to newly develop a telephone.

Hereinafter, examples will be described with reference to the drawings.
[First embodiment]
FIG. 1 is an overall configuration diagram according to the first embodiment of the present invention. FIG. 1 includes a telephone control device 1, a line network 2 to which an external line is connected, extension telephones 3-1, 3-2, 3-3, a user 4, and a destination telephone 5. The telephone control apparatus 1 includes a line control unit 11 that controls connection with an external line, a main control unit 12, an extension interface 13, a presence information management unit 14, a response operation determination unit 15, a presence information management table 16, and a user identification information unit. 161. The extension telephones 3-1 to 3-3 include an extension interface 31, a handset 32, a call processing unit 33, an incoming call display unit 34, a speaker 35, a display unit 36, and a key input unit 37 as components.

FIG. 2 shows the data contents of the user identification information section 161 in the presence information management table, in which a user identification code is stored as response operation information for each extension telephone in association with the extension number.

  FIG. 3 is a flowchart showing the operation of the telephone control device according to the present invention up to connection of the communication path when an incoming call is received.

When there is an incoming call from an external line or an extension (S302, Yes), the presence information management unit 14 refers to the presence information management table 16 to identify the extension telephone corresponding to the incoming call number and notify the main control unit 12 of it. (S303). When the specified extension telephone is busy (S304, Yes), a disconnection process is performed (S310).

Here, if the extension telephone that notifies the incoming call is busy (S304, Yes), the disconnection process is performed immediately, but a response message such as "Please try again later" is sent to the caller. The disconnection process may be performed after sending out or leaving a message message in response to the absence. However, in that case, an absence control unit is newly required, but it is not shown.

If not busy (S304, No), an incoming call notification is sent to the extension telephone, and the received extension telephone makes an incoming ringing using the speaker 35 to a nearby user in the incoming call processing unit 34 and An incoming call display using the display unit 36 is performed (S305).

While the incoming call is ringing and the incoming call is displayed, the response operation determination unit 15 determines whether or not the response operation information sent from the key input unit 37 inside the extension telephone matches the user identification code of the user identification information unit 161. Always monitoring. Monitoring by the response operation determination unit 15 is continuously repeated until a predetermined time has passed (S306, No), and after a predetermined time has elapsed (S307, Yes), a disconnection process is performed (S310).

Here, the response operation determination unit 15 is provided inside the telephone control device, but may be provided in an extension telephone.

Here, it is assumed that the response operation information is constantly monitored, but this is not the case. The monitoring of response operation information may be started by an off-hook event by the handset 32. In that case, a specific response operation is performed after off-hook. Furthermore, the specific response operation may be confirmed off-hook by the handset 32. In that case, after a specific response operation, the user goes off-hook. Off-hook includes hands-free buttons used for hands-free calls and hands-free calls, and is not limited to handsets. Also, the event is not limited to off-hook.

Here, after a predetermined time has passed (S307, Yes), the disconnection process is performed immediately, but a response message such as “Please try again later” is sent to the caller, The disconnection process may be performed after leaving the message message. However, in that case, an answering function unit is newly required for the telephone control device and the extension telephone, but it is not shown.

Here, while the response operation determination unit 15 is monitoring the response operation, a guidance such as “Please enter the user identification code” may be transmitted. In this case, a guidance transmission unit is newly required for the telephone control device and the extension telephone.

When the response operation determination unit 15 determines that the user identification code matches (S306, Yes), a call path connection with the caller is performed (S308).

Here, the case where the user identification code is registered has been described, but when the user identification code is not registered, the response operation is not monitored, and the call path connection with the caller is performed by the response notification from the extension telephone.

FIG. 4 is an overall configuration diagram according to the second embodiment of the present invention. An extension telephone position database 17 is added to the telephone control device 1 of the first embodiment.

FIG. 5 shows the data contents of the user specifying information unit 161 in the presence information management table, and the response operation information for each user is stored in association with the extension number.
In the first embodiment, the user identification code is associated with the extension telephone. In the second embodiment, the user identification code is associated with the user. By associating a user identification code with a user, even if the user is away from the desk, even if an incoming call is received for him / her, he / she can limit the responses other than himself / herself, thereby improving security. It is done.

FIG. 6 is a flowchart showing the operation of the telephone control device according to the present invention up to connection of the communication path when an incoming call is received.

S303 in FIG. 3 of the first embodiment is deleted, and S311, S312 and S313 are added instead.

When there is an incoming call in S311, the presence information management unit 14 refers to the presence information management table 16, identifies the user corresponding to the incoming call number, No, and where the user is currently located, and uses it. An extension telephone in the vicinity of the person is identified.

If the extension telephone near the user is busy (S304, Yes), the extension telephone position database 17 is referred to search for an adjacent extension telephone (S313). If the searched extension telephone is not available, the incoming call is displayed on the extension telephone (S305). If the searched extension telephone is also busy (S304, Yes), an adjacent extension telephone is searched again (S313), and it is continuously repeated until a predetermined time (S312, No), and a predetermined time has elapsed. After (S312, Yes), a cutting process is performed (S310).

Here, the presence information management unit 14 searches for an adjacent extension telephone with reference to the extension telephone position database 17 when the extension telephone to be updated is stored and the extension telephone to be received is busy. However, it may be replaced by the main control unit 12.

Here, although it is set as busy in S304, it is not limited to busy. When the other party does not answer after calling for a certain period of time, the adjacent extension telephone may be searched.

Here, after a predetermined time has passed (Yes at S312), the disconnection process is performed immediately, but a response message such as "Please try again later" is sent to the caller, The disconnection process may be performed after leaving the message message. However, in that case, an absence control unit is newly required, but it is not shown.

When an incoming call is displayed for an extension telephone that is not busy, the received extension telephone uses an incoming ringing and display section 36 using a speaker 35 to a nearby user in the incoming call processing section 34. Display incoming call (S305)

Although common to the first embodiment and the second embodiment, the user specifying code is an arbitrary combination of a function key such as a function button or a telephone book button and a dial button. Not only numerical information using dial keys that are easy to analyze from personal data such as birthdays, but also combination of dial keys and function keys makes it difficult to analyze and uses the components that telephone terminals originally have Since the authentication means can be supplemented, it can be realized at a low cost.

Although common to the first embodiment and the second embodiment, S307 and S312 are not limited to timeout processing. The monitoring is not limited to time, and may be monitoring by the number of times. For example, by setting S312 as “processing second time?”, It is possible to search for an adjacent extension telephone only once, and there is an effect that an extension telephone that is too far away from the installation environment is not searched.

If there is no registration of a user specific code, it is effective to use a method that does not ask for identity verification, and a mode that can individually set the mode that requires identity confirmation and the mode that does not require identity confirmation for each terminal or for each individual. Is.

When registering the user identification code, it is important for the system administrator to register it in advance so that it cannot be changed easily and to improve security. On the other hand, when convenience is important, for example, the key “ It is also effective to use a method that allows the terminal to shift to the registration mode when “#”, “0”, “*” are simultaneously pressed for 3 seconds or more. In that case, it is also important to improve security so that the mode cannot be changed without knowing the user code so far.

In addition, the effect of the present invention is that it is possible to protect privacy while being shared by a plurality of users by locking only the incoming call response instead of locking the personal authentication on the entire telephone. Further, in the follow-up incoming call so far, when the telephone terminal to be received is being used by another user, an answering machine or a response message has been sent. Even when the user is in use, there is an effect that it is possible to increase the chance of capturing the intended incoming user by transferring the incoming call to the surrounding telephone terminals.

It is the internal block diagram and whole block diagram of the control apparatus 1 by this invention Example 1. FIG. It is the data content of the user specific information part 161 by this invention Example 1. FIG. It is an operation | movement flowchart of the telephone control apparatus 1 from the incoming call by Example 1 of this invention until it connects the speech path with a caller. It is an internal block diagram and the whole block diagram of the control apparatus 1 by Example 2 of this invention. It is the data content of the user specific information part 161 by this invention Example 2. FIG. It is an operation | movement flowchart of the telephone control apparatus 1 from the incoming call by Example 2 of this invention until it connects the speech path with a caller.

DESCRIPTION OF SYMBOLS 1 ... Telephone control apparatus, 2 ... Line network, 3-1 to 3-3 ... Extension telephone, 4 ... User (Mr. X), 5 ... Counter telephone, 11 ... Line control part, 12 ... Main control part, 13 ... extension interface (main device side), 14 ... presence information management section, 15 ... response operation determination section, 16 ... presence information management table, 161 ... user identification information section, 17 ... extension telephone location database, 31 ... extension interface ( Extension telephone side), 32... Handset, 33 .. call processing unit, 34 .. incoming display unit, 35 .. speaker, 36 .. display unit, 37 .. key input unit

Claims (4)

A telephone control device that accommodates a plurality of extensions and controls line connection,
A user identification code registration means for registering a code for identifying a user of the extension telephone device in association with the extension number of the extension telephone device;
The incoming call connection to the extension telephone apparatus is performed only when the response operation from the extension telephone apparatus that has notified the incoming call matches the user identification code registered in association with the extension number. A telephone control device having an incoming connection function according to a responder. A telephone control device that accommodates a plurality of extensions and controls line connection,
A user identification code registration means for registering a code for identifying a user of the extension telephone device in association with the extension number of the extension telephone device;
An incoming call to a specific extension telephone apparatus is notified to another extension telephone apparatus, and a response operation from the other extension telephone apparatus is registered in association with the extension number of the specific extension telephone apparatus; A telephone control device having an incoming call connection function according to a responder, wherein the incoming call connection is made to the other extension telephone device only when they match. The telephone control device according to claim 2,
It further has installation position information storage means for storing information relating to the installation position of the extension telephone device,
When an incoming call to a specific extension telephone apparatus is notified to another extension telephone apparatus, and the other extension telephone apparatus does not respond, the vicinity of the other extension telephone apparatus is referred to by referring to the installation position information storage means A telephone control apparatus having an incoming call connection function according to a responder, wherein the extension telephone apparatus existing in the telephone is searched for and the incoming call is notified to the searched extension telephone apparatus. The telephone control device according to any one of claims 1 to 3,
A telephone having an incoming call connection function according to a responder, wherein the user identification code and the response operation from the extension telephone device are any combination of a numeric keypad, a function key and an abbreviated key provided in the extension telephone device Control device.