JPH07319976A - Commodity transaction method and its system - Google Patents

Abstract

PURPOSE:To automatically collect sales information and to improve the efficiency of delivery by inputting the number of units of a commodity to be purchased which is selected by a customer based upon outputted commodity information, judging customer's ID and updating sales information. CONSTITUTION:Information relating to a commodity is outputted from an output device 2011 based upon a customer's request inputted through an input device 2011, a commodity to be purchased by the customer which is selected from the outputted commodity information and the number of units of the commodity are inputted from the device 2011 and sales information is stored in a sales information file. A customer ID judging medium is received by an information reading mechanism 2015 and settled and then a host updates an individual customer sales information file consisting of a customer name, an account number, a customer address, a telephone number, and a purchase amount up to a current transaction. Consequently, customer's sales information can be automatically collected, the confusion of a commodity counter is reduced, manual load on an adjusting corner is reduced, and the efficiency of delivery can be improved.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system capable of collecting customer-specific sales information without human intervention, and further enabling a customer to automatically make a delivery reservation and payment of a desired product to a department store at a remote location.

[0002]

2. Description of the Related Art There is a bank POS that can automatically collect customer-specific sales information. This is to automatically collect data such as a purchased product name, the number of purchased products, a product price, and a purchase time when a customer purchases a product. Further, at some stores, information such as the sex and age group of the customer judged by the clerk may be manually input.

[0003] In addition, delivery reservations for products handled at department stores outside the department store include mail-order sales for some products.

[0004]

In recent years, it has become common to see customer characteristics as one of sales strategies.

By using the bank POS in the conventional method, sales information for each customer can be obtained. However, the customer has to go to the product section. Therefore, during the busy season such as mid-year gifts and year-end gifts, the customers who should not come do not come, and it takes time and labor at the checkout office, etc., which leads to a reduction in profits.

Furthermore, most of the products are not handled by mail order, and the information about the distributions collected at each product section is collected manually, which causes a decrease in the distribution efficiency.

An object of the present invention is to provide a system capable of automatically collecting sales information for each customer, eliminating congestion of the product sales floor, avoiding manual labor at a checkout office, etc., and improving delivery efficiency. To do.

[0008]

[Means for Solving the Problems] The above object is to output product information from an output means, to input a purchase desired product selected by a customer from the product information through an input means, and to determine the number of the purchase desired product from the customer. Input from the input unit, store purchase information in the storage unit, accept a medium for discriminating the customer ID from the customer, settle the customer ID discrimination medium, and store customer-specific sales information in the storage unit. It is achieved by

[0009]

With the above means, the sales information for each customer can be automatically collected, and further, the congestion of the product sales floor can be eliminated, the manual labor at the checkout office, etc. can be avoided, and the delivery efficiency can be improved. Become.

The present invention is highly desired industrially and engineeringly, such as collecting data for each customer who purchased a product and applying information processing using the data is essential. From this specification and the attached drawings,
It will be apparent to those skilled in the art that the present invention can be applied to many fields that are industrially and engineeringly desired.

[0011]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a processing flow chart showing an embodiment of the present invention, FIG. 2 is an apparatus configuration diagram for realizing this embodiment, and FIG.
FIG. 3 is a detailed view of a terminal device.

First, FIG. 2 will be described. The device configuration for realizing this embodiment is a terminal device 201, a host A202 of a financial institution such as a bank, a host B20 of a department store or the like.
3 and a communication line 204 connecting them.

Next, FIG. 3 will be described. FIG. 3 is a detailed diagram showing an example of the terminal device 201.
1, an output device 2012, a storage device 2014, an information reader 2015, and a control device 2 that controls these relationships
It consists of 013.

The processing operation of this embodiment will be described with reference to the processing flow of FIG.

When the customer starts up the input device 2011 or when a request is given via the input device 2011, information about the product is output from the output device 2012 (step 101), and the customer selected from the product information is selected. Input the desired product for purchase to the input device 2011 (Step 1
02), and input the number of products to be purchased from the input device 2011 (step 103). The sales information is stored in the sales information file 1101 shown in FIG. 11 (step 10
4) The customer ID discrimination medium is accepted from the information reader 2015 (step 105), and the customer ID discrimination medium is settled (step 106). At host B203, FIG.
The customer-specific sales information file 2101 shown in FIG.

Here, the sales information file 1101 in step 104 is the date 11011 and the customer name 1101.
2. It has data such as the product name 8013 purchased by the customer, the number 11012 of products purchased by the customer, and the amount 11013 paid by the customer.

Further, the sales information file for each customer 2101
Is customer name 9011, account number 9012, customer address 9
013, the customer's telephone number 9014, and the total purchase amount 21011 up to that point.

The steps 101, 106 and 107 of the processing flow of FIG. 1 will be described in detail below.

(1.1) Detailed Description of Step 101 (Product Information Output) (Refer to Product Information Output Processing Flow Shown in FIG. 4) FIG. 12 shows an initial screen of this embodiment. The initial screen includes a message field 12011, a content display field 12012, and an output screen 1201 including an operation button group 12013. The customer looks at the output screen 1201 and decides his intention.

The customer has a sales status button 120131.
By selecting (step 1011), the customer's intention to know the sales situation is captured from the input device 2011. On the other hand, when it is determined that the sales situation is output (step 1012),
Using the sales history file 1001 and the product master file 801 shown in FIG.
2 is output (step 1013). Here, the product master file 801 is a product code 8011, a product group 8012 to which the product belongs, a product name 8013, and a manufacturer name 801.
4. Delivery lead time 8015 and selling unit price 8016.

On the other hand, one of the product groups is the product group button 1
When the product is selected through 20121 (step 1014), information on the product belonging to the selected product group is searched from the product master file 801 (step 101).
5) is output from the output device 2012 (step 10).
16).

An example of the output screen in step 1013 is the sales situation screen 1301 shown in FIG. The sales status screen 1301 includes a message column 12011, a content display column 13012, and an operation button group 12013. Content display column 1301 is sales rank 130121, product name 8
013, a product group 8012, a product code 8011, a maker name 8014, and a unit price 8016.

An example of the output screen in step 1016 is the product catalog output screen 1401 shown in FIG. The product catalog output screen 1401 has a message field 1201.
1, a content display field 14012, and an operation button group 12013. The content display column 1401 is a list showing a product group 8012, a product name 8013, a product code 8011, a maker name 8014, and a unit price 8016.

In the operation button group, the buttons that should not be selected are lightened in color on the output screen so that the customer can easily operate them.

When the product name is output from the output device 2012, the product group may be further classified in order to make it easier for the customer to see.

Also, a booklet or the like listing the product name and the product code or the bar code corresponding to the product is provided to the terminal device 20.
A method of simplifying the input by placing it near 1 and enabling code input or bar code input is also conceivable.

(1.2) Detailed Description of Step 106 (Customer ID Discrimination Medium Settlement) (Refer to Processing Flow for Customer ID Discrimination Medium Settlement shown in FIG. 15) Data of the customer ID discrimination medium is read (Step 106).
01), communicates with the host A 202 via the communication line 204 (step 10602), and returns the customer ID discrimination medium (step 10603). By making the payment using the customer ID discrimination medium follow the processing performed by the ATM that is normally used, it is not necessary to set a special device or system for the payment.

(1.3) Detailed explanation of step 107 (sales information update for each customer) (refer to the sales information update processing flow for each customer shown in FIG. 6) The customer name 9011 is searched from the sales information file for each customer 2101 (step 10701). ), If it is determined that the customer name is not registered (step 10702), each data is stored in the customer-specific sales information file 901 (step 10703). If it has been registered, the number of purchases and the amount of money are added to the record of the retrieved customer name (step 10704).

For a customer who has once used this system, it is preferable to reduce the operational burden on the customer by using the IC card to store the address of the customer and the delivery destination.

At the end of the description of this embodiment, an embodiment for realizing the delivery reservation and automatic payment system according to the present invention will be described with reference to FIG. 22 on the apparatus configuration diagrams shown in FIGS. 2 and 3. Since the outline of the device configuration is similar to that of FIGS. 2 and 3, description thereof will be omitted.

Information about products is output from the output device 2012, products desired by the customer selected from the product information are input to the input device 2011, and the number of products desired to be purchased is input from the input device 2011. The sales information is stored in the sales information file 1101, the customer ID discrimination medium is accepted from the information reader 2015, and the collation means 20131 and the balance calculation means 20132 settle the customer ID discrimination medium. Sales information updating means 202 for each customer in host B203
The customer sales information file 2101 is updated with 04.

Next, another pattern of the embodiment will be shown according to the processing flow of FIG.

Information about products is output from the output device 2012 (step 101), products desired by the customer selected from the product information are input to the input device 2011 (step 102), and the number of products desired to be purchased is input device 2011. Is input (step 103). Inventory allocation is performed by communicating the input product with the host B203 via the communication line 204 (step 1701), and when it is determined that the product is out of stock (step 1702), a message is output from the output device 2012 (step 170
3) If it is determined that there is stock, the billing price including the delivery charge is output from the output device 2012 (step 1
704). Steps 101 to 103, 1701 to 17 until the intention to decide the product is input from the input device 2011.
04 is repeated (step 1705). Figure 1 for sales information
1 is stored in the sales information file 1101 (step 104), and the cash card is read by the information reader 2015.
Further, it is accepted (step 1706), and the financial card transaction information for each customer managed by the host A is collated to settle the cash card (step 1707). The customer ID information is stored in the customer temporary information file 901 shown in FIG. 9 (step 1708), and a copy of delivery is issued (step 170).
9). The sales information and the customer ID information are transferred to the host B 203 via the communication line 204 (step 1710),
Sales information file 21 for each customer in the data processing device 202
01 is updated (step 107), and the sales history file for each product 1001 shown in FIG. 10 is updated (step 171).
1).

The output screen in step 1703 is the message screen 1601 shown in FIG. The message screen 1601 includes a content display field 16011 and an operation button group 12013.

The customer temporary information file 901 in step 1708 comprises a customer name 9011, an account number 9012, a customer address 9013, and a customer telephone number 9014.

The product-based sales history file 1001 in step 1711 includes a product code 8011, a product inventory amount 10011, a total number of sales 10012, and a total sales amount 10013.

The steps 1704 and 1711 of the processing flow of FIG. 17 will be described in detail below.

(2.1) Detailed explanation of step 1704 (billing price output) (refer to the purchase information input processing flow shown in FIG. 5) When the inventory of the desired product for purchase is reserved, the customer and the delivery destination and the customer themselves The address, telephone number, and name are input from the input device 2011 (step 17041), and the input information is output from the output device 2012 (step 17042). If it is determined that there is a correction,
Repeat steps 1071 to 1072 (step 17
043). Using the delivery charge file 2001 shown in FIG. 20, the delivery charge is searched based on the delivery address (step 17).
044). Here, the delivery charge file 2001 includes a shipping place name 20011, an area name 20012, and a delivery charge 20013. The billing price is calculated from the retrieved shipping fee and the price of the product (step 17045), and the calculated billing price and product name are output from the output device 2012 (step 1).
7046).

The output screen in step 17042 is the delivery product confirmation screen 1801 shown in FIG. The delivery product confirmation screen 1801 includes a message column 2011, a content display column 18012, and an operation button group 12013. The content display column 18012 has a product name 8013 and a manufacturer name 801.
4, unit price 8016, number 110121, delivery address and customer's own contact address 180122 are shown.

The output screen in step 17046 is the price confirmation screen 1901 shown in FIG. The price confirmation screen 1901 has a message column 12011 and a content display column 1
9012 and an operation button group 12013. The content display field 19012 includes a product name 8013, a maker name 8014, a unit price 8016, a quantity 11012, and a delivery contact 1801.
22, the delivery date 190121, and the price 190122 are shown.

(2.2) Detailed Explanation of Step 1711 (Sales History Update by Product) (Refer to Product Information Update Processing Flowchart shown in FIG. 7) Search the product code 8011 of the purchased product from the sales history file 1001 by product (step) 17111), if it is determined that no data related to the searched product is found (step 17112), each data is stored in the sales history file for each product 1001 (step 1711).
3). If the data is found, the sales quantity and the sales amount are added to the record of the searched product code (step 17).
114). The data is sorted in the order of the number of sales (step 17115).

By using the present invention, the customer can automate the delivery reservation and payment of goods without having to go to a crowded department store. In addition, even if it is difficult to determine the standard for donations such as gifts for mid-year and year-end gifts, sales information can be obtained in real time, which can be helpful. Department stores can understand individual customer characteristics, and can be linked to sales strategies that provide personalized service. In addition, when the department stores tend to be crowded, such as mid-year gifts and year-end gifts, labor at checkout points will be reduced.

According to the present invention, as shown in FIG.
If the terminal device 201 connected to 202 is replaced with a terminal of the ATM system, it can be easily realized by the existing ATM system. At that time, the financial institution side manages the customer-specific sales information, provides it to the host B 203, and pays the fee and the information providing fee from the department store side.

[0045]

As described above, according to the present invention,
Sales information for each customer can be automatically collected, and further, it is possible to improve the delivery efficiency by eliminating the congestion of the merchandise sales floor and avoiding manual labor at a checkout office or the like.

[Brief description of drawings]

FIG. 1 is a process flow chart showing an embodiment of the present invention.

FIG. 2 is a diagram showing an example of the entire apparatus configuration for carrying out the present invention.

FIG. 3 is a diagram showing a configuration example of a terminal device for carrying out the present invention.

FIG. 4 is a processing flow chart of product information output.

FIG. 5 is a process flow chart of billing price output.

FIG. 6 is a processing flow chart for updating sales information for each customer.

FIG. 7 is a processing flow chart of sales history update for each product.

FIG. 8 is a layout diagram of a product master file.

FIG. 9 is a layout diagram of a customer temporary information file.

FIG. 10 is a layout diagram of a sales history file for each product.

FIG. 11 is a layout diagram of a sales information file.

FIG. 12 is an initial screen view of the present invention.

FIG. 13 is a sales status display screen diagram.

FIG. 14 is a product catalog display screen view.

FIG. 15 is a processing flow chart of customer ID determination medium payment.

FIG. 16 is a message display screen diagram.

FIG. 17 is a process flow chart showing the embodiment according to the present invention.

FIG. 18 is a delivery product confirmation display screen diagram.

FIG. 19 is a price confirmation display screen diagram.

FIG. 20 is a layout diagram of a delivery charge master file.

FIG. 21 is a layout diagram of a sales information file for each customer.

FIG. 22 is a configuration diagram of an embodiment realizing a delivery reservation and automatic payment system.

FIG. 23 is a configuration diagram when the present invention is implemented using ATM.

[Explanation of symbols]

201: terminal device, 202: host A of financial institution, 20
3: host B such as a department store, 204: communication line, 201
1: Input device, 2012: Output device, 2014: Storage device, 2015: Information reader, 2013: Control device.

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Masayuki Shibata 3-2-16 Omorikita, Ota-ku, Tokyo Inside Hitachi System Engineering Co., Ltd.

Claims (11)

[Claims] 1. A system in which both a financial institution host that manages financial transaction information for each customer ID and a department store host that manages product-related information and a terminal operated by a customer are connected by communication means, and the product is the terminal. The information is output from the output means, the purchase desired product selected by the customer from the product information is input from the input means, the number of the purchase desired products is input from the customer from the input means, and the sales information is stored in the storage means. Then, the medium for discriminating the customer ID is accepted from the customer, the customer ID discrimination medium is settled, and the sales information for each customer is updated. 2. A product information is output in a system in which both a financial institution host that manages financial transaction information for each customer ID and a department store host that manages information about products and a terminal operated by a customer are connected by communication means. Output from the means, input the purchase desired product selected by the customer from the product information from the input means, input the number of the desired product to be purchased from the customer from the input means, perform inventory allocation of the desired product to purchase, If the product is in stock, the billing price including the shipping fee is output from the output means based on the desired product to be purchased and the destination information. If the stock is not available, a message to the customer is output from the output means, and the purchase is made. The above series of processing is repeated until the desired product is determined, the sales information is stored in the storage means, and the cash card from the customer is set to the decoder. The payment of the cash card is performed, the ID information of the customer is stored in the storage unit, a copy of the sales information is issued from the printing device, and the sales information and the customer ID information are sent to the data processing device. Is transferred, the sales information for each customer is updated, and the sales history for each product is updated. 3. When the customer inputs an intention from the input means and the intention outputs a sales situation, the sales situation is output from the output means and the intention selects a product group. If the product information has been obtained, the product information belonging to the selected product group is searched, and the information on the searched product is output from the output means. 3. The product information output according to claim 1 or 2. Method. 4. The settlement method according to claim 1, wherein the data of the customer ID discrimination medium is read, communication is made with a financial institution host, and the customer ID discrimination medium is returned. 5. A customer name of the customer is searched from a customer information file, and when the customer name is not registered, data about the customer is stored in the storage means in the customer information file, and the customer name is already registered. In this case, the customer-specific sales information updating method according to claim 1 or 2, wherein the number of purchased commodities and the total price are added to the customer name data. 6. A delivery destination and the address, telephone number, and name of the customer himself / herself are input from the input means, the input information is output from the output means, and if there is a correction, the series of processes is repeated, Search the shipping fee from the input information, calculate the billing price including the shipping fee, the billing price, the product name of the desired product, the manufacturer name,
The bill price output method according to claim 2, wherein the number of pieces, the delivery destination and the address, telephone number, and name of the customer himself / herself are output from the output means. 7. A product code of the product is searched from a sales history file, and when data related to the product code is not found, data related to sales of the product is stored in the sales history file, and data related to the product code is If found, the sales number and the sales amount are added to the data of the product code, and the sales history file is sorted according to the sales number. The sales history by product according to claim 2. How to update. 8. A product information is output in a system in which both a financial institution host managing financial transaction information for each customer ID and a department store host managing product information and a terminal operated by a customer are connected by communication means. Output means, input means for inputting a purchase desired product selected by the customer from the product information, input means for inputting the number of desired purchase products from the customer, storage means for storing sales information, and the customer A medium receiving unit for receiving a medium for further identifying a customer ID, a communication unit for performing settlement of the customer ID determining medium, a collating unit and a balance calculating unit, and a storage unit for storing sales information for each customer. A commodity trading system characterized by that. 9. A product information is output in a system in which both a financial institution host that manages financial transaction information for each customer ID and a department store host that manages product information are connected to a terminal operated by a customer by communication means. Output means, input means for inputting a purchase desired product selected by the customer from the product information, input means for inputting the number of the purchase desired product from the customer, and inventory allocation for the purchase desired product If there is a communication means, if there is an inventory, a billing price calculation means for calculating a billing price including a delivery charge from the desired purchase item and delivery destination information; an output means for outputting the calculated billing price; If not, output means for outputting a message to the customer, storage means for storing sales information, and acceptance of a cash card from the customer A decoder, a communication means for making a payment for the cash card, a matching means, and a balance calculation means, a storage means for storing the customer ID information, and a printing means for issuing a copy in which information regarding the delivery is recorded, Communication means for transferring sales information and customer ID information to a data processing device; customer-specific sales information updating means for updating the customer-specific sales information; product-based sales history updating means for updating the product-based sales history; Commodity trading system characterized by consisting of. 10. The commodity transaction method according to claim 1, wherein the terminal operated by the customer is a terminal in an existing ATM system. 11. The commodity transaction system according to claim 8 or 9, wherein the terminal operated by the customer is a terminal in an existing ATM system.