JPH0728887A - Order terminal - Google Patents

Abstract

PURPOSE:To obtain the order terminal by which a customer himself can operate directly an order, service to the customer is improved by informing the customer about information of a waiting time, etc., and also, personal expenses are reduced, the turnover rate is raised, and a job of a restaurant 'fast food' such as centralized control of the information can be executed efficiently. CONSTITUTION:This order terminal is provided with a liquid crystal display panel 2 for displaying an operation guide of an ordering operation and a menu, a ten key 3 which is operated by the operation guide, and by which at least the menu and its quantity are subjected to selecting operation, a function key 4 by which an operation of confirmation or cancellation is executed, and a control circuit for displaying the contents of an order from an operating part on the liquid crystal display panel 2, and transmitting the contents of its order to the center for executing an order processing through a transmitting circuit, when the operation of confirmation is executed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order terminal used in an ordering system for transmitting order contents of a restaurant or the like to a center by wireless transmission or the like.

[0002]

2. Description of the Related Art Conventionally, this kind of order terminal is disclosed in, for example, a product catalog (OKI restaurant automation system / 1N02792 / 1992.3 (α) 7.BB), and waiter waitress receives the customer's order. , Operate the order terminal, the center (kitchen)
The order is to be transmitted to. FIG. 13 is a perspective view showing the appearance of a conventional general order terminal, and FIG.
FIG. 3 is a block diagram showing a configuration of an ordering system using the order terminal of FIG. In the figure, 50 is an order terminal, 51 is a radio base station, 52 is a processing unit, and 53.
Is a cashier terminal, 54 is a kitchen printer, 55 is a liquid crystal display, 56 is a menu selection section, and 57 is a function key section.

The conventional order terminal is constructed as described above, and in a restaurant or the like, the waiter waitress goes to the customer with the order terminal 50, hears the order from the customer, and then orders to the order terminal 50 on the spot. After inputting the order contents, the order contents are transmitted to the wireless base station 51, the order contents are processed by the processing device 52, the order contents are sent to the cashier terminal 53, the kitchen printer 54 of the kitchen, etc., from the order take to the order out. It manages all information in a batch to ensure smooth, speedy, and reliable operations.

[0004]

[Problems to be Solved by the Invention] In the conventional order terminal as described above, the waiter waitress goes to the customer with the order terminal, hears the order from the customer, and inputs the order to the order terminal on the spot. However, because I am supposed to take orders, 1. When there are not enough waiters and waitress due to lack of manpower, it is difficult to get an order. 2. Hiring a waiter or waitress increases labor costs. 3. When the waiter waitress is busy, it's hard to get an order. 4. For those who can't speak or who can't speak because of a disability, it's a pain to give orders to a waiter or waitress. 5. If the customer makes a mistake in the menu, such as long food names, katakana display, or foreign language display, it may be embarrassing or annoying to say. 6. Customers are frustrated because they don't know how many minutes they will wait for their order. 7. Since the order terminal is designed exclusively for waiters and waitress, it is difficult for the customer to operate. There was a problem such as.

The present invention has been made in order to solve such problems, and the customer himself / herself can directly perform an order operation and improve the customer service such as notifying the customer of information such as waiting time. Furthermore, it aims to obtain an order terminal that can improve the efficiency of business of restaurants and fast foods such as personnel cost reduction, turnover rate improvement, and centralized management of information.

[0006]

The order terminal according to the first aspect of the present invention is a display means for displaying operation guides and menus for ordering operations, and is operated in accordance with the operation guides, and at least the menus and the quantity thereof are selected and operated. , The operation unit for confirmation or cancellation and the order contents from the operation unit are displayed on the display means, and when the confirmation operation is performed, the order contents are transmitted to the center for performing order processing through the transmission means. And a control means for transmitting.

The order terminal according to the second aspect of the present invention is provided with display means for displaying operation guidance for ordering operations, menu display means for displaying menus pictorially, and each menu displayed on the menu display means for operation. Displays the selection operation part operated according to the guide, at least the menu and its quantity are selected, the confirmation operation part operated according to the operation guide to confirm or cancel the order contents, and the order contents from the operation part It is provided with a control means for transmitting the order contents to the center for performing the order processing through the transmission means when it is displayed on the means and a confirmation operation is performed.

In the order terminal according to the third aspect of the present invention, the control means further receives information from the center via the transmission means and displays it on the display means. In the order terminal according to the fourth aspect of the present invention, the control means further receives information from the center via the transmission means and outputs the information via the speaker.

An order terminal according to a fifth aspect of the present invention comprises a thin casing provided with a display means, an operating section and a control means. An order terminal according to a sixth aspect of the present invention has a tray provided with a display unit, an operation unit, and a control unit.

[0010]

In the first aspect of the invention, the operation guide and menu for the order operation are displayed by the display means, and at least the menu and the number thereof are selected and operated by the operation unit operated in accordance with the operation guide, and the confirmation or cancellation is performed. When the operation is performed and the control means displays the order content from the operation unit on the display means and the confirmation operation is performed, the order content is transmitted to the center that performs the order processing via the transmission means.

According to the second aspect of the invention, by the display means,
The operation guide of the order operation is displayed, the menu is displayed by the menu display means, and the menu is displayed on each menu displayed on the menu display means. Is selected and operated according to the operation guide to confirm or cancel the order contents, and the control unit displays the order contents from the operation unit on the display unit to perform the confirmation operation. Then, the contents of the order are transmitted to the center that performs the order processing through the transmission means.

In the third invention, the control means causes
Further, the information from the center is received via the transmission means and displayed on the display means. In the fourth invention, the control means further receives the information from the center via the transmitting means, and outputs the information via the speaker. According to the fifth aspect of the invention, the display unit, the operation unit and the control unit are provided in the thin casing. In the sixth invention,
A display unit, an operation unit, and a control unit are provided on the tray.

[0013]

【Example】

Example 1. FIG. 1 is a front view showing the outer appearance of an order terminal according to an embodiment of the present invention, FIG. 2 is a view showing a usage example of the order terminal of this embodiment, FIG. 3 is a block diagram showing the configuration of the order terminal, and FIG. FIG. 3 is a block diagram showing a configuration of an ordering system using an order terminal. In the figure, 1 is an order terminal, 2 is a liquid crystal display panel for displaying an operation guide, menu, order quantity, total payment amount and information from the center, 3 is a numeric keypad for inputting menu and order quantity, 4 is an operation A numeric keypad 3 and a function key 4 are function keys composed of keys which are operated when making corrections and confirmations and calling a waiter / waitless. 5 is a speaker for outputting information from the center, 6
Is an antenna that outputs information from the order terminal 1,
7 is a table and 8 is a chair. Order terminal 1
Is placed on your table as shown in Figure 2,
It can be operated directly by the customer.

Reference numeral 20 is a control circuit for controlling the order terminal 1, 21 is an antenna duplexer for sharing the antenna 6 for transmission and reception, 22 is a transmission circuit, and 23 is a reception circuit, and the antenna 6, the antenna duplexer 21, The transmission circuit 22 and the reception circuit 23 form a transmission means. Reference numeral 24 is a maintenance operation key for the maintenance person of the restaurant to enter the table number (customer position information) and the like, which is not related to the customer's operation, and 25 is to supply the DC voltage DC to the order terminal 1. A battery, 30 is a radio base station in the center (kitchen), 31 is a processing circuit that processes information from the radio base station or outputs processed information to the radio base station, and 32 is an operation panel for operating in the center (kitchen) , 33 is a cashier terminal, 34 is a large display for displaying information from the processing device 31, and 35 is a kitchen printer.

Next, the operation of the order terminal and the ordering system using the order terminal of this embodiment will be described. The order terminal 1 is placed on the table of the customer, and the customer himself / herself can operate the ten keys 3 and the function keys 4 according to the operation instruction displayed on the liquid crystal display panel 2 to perform the order operation.

First, when the customer himself operates the order terminal 1 to place an order, the information is processed by the control circuit 20 and the information is transmitted to the outside via the transmission circuit 22. Then, the transmitted information is received by the wireless base station 30 of the center (kitchen) and processed by the processing device 31,
The information is sent to the cashier terminal 33, the large display 34, and the kitchen printer 35. Then, the order from the customer is printed out from the kitchen printer 35, and the large display 34 displays the table number, order menu, quantity, etc. in chronological order, so that all the people in the center (kitchen) can work. You can check the progress.

The center (kitchen) operates the operation panel 32 to send information such as sold-out information, price information, and waiting time for cooking to the order terminal 1. The order terminal 1 receives the information and displays the information on the liquid crystal display panel 2, or drives the speaker 5 by the voice synthesis circuit in the control circuit 20 and outputs it as voice. In addition, after the customer orders from the speaker 5, when the message such as "I have received the order now", "Please wait for a while" or the food is completed, "I will bring the food now" etc. A message is also output.

The structure of the order terminal 1 of this embodiment has a thin structure in order to have an image of a menu. Therefore, the built-in battery 2
5, the wireless transmission circuit 22, the reception circuit 23, etc. are designed to be thin, and the antenna 6 is also incorporated in the order terminal 1 to improve the operability.

In this embodiment, the customer himself / herself can operate the order terminal 1 to place an order, and the customer can obtain information from the center (kitchen) from the order terminal 1, so that the stress on the customer can be eliminated. , It will be possible to improve service to customers, and further,
By reducing labor costs, improving work efficiency, and centralizing information management, it becomes possible to improve the management efficiency of restaurants and the like.

Example 2. FIG. 5 is a perspective view showing the outer appearance of an order terminal according to another embodiment of the present invention, and FIG. 6 is a block diagram showing the configuration of the order terminal of this embodiment. In the figure, 26 is a picture display menu on which the menu is displayed, and 27 is a selection button for selecting the menu.

In this embodiment, as in the first embodiment, the order terminal 1 is placed on the table, the customer looks at the picture display menu 26 to select a menu, and presses the selection button 27 of the order terminal 1 to place an order. To do. And
The information of the order terminal 1 is transmitted from the antenna 6,
The information is transmitted to the center (kitchen). Information from the center (kitchen) is displayed on the liquid crystal display panel 2.

Further, the structure of the order terminal 1 of this embodiment has a thin structure in order to have an image of a menu. Therefore, the built-in battery 2
5, the wireless transmission circuit 22, the reception circuit 23, etc. are designed to be thin, and the antenna 6 is also incorporated in the order terminal 1 to improve the operability. Also in this embodiment, as in the first embodiment, it is possible to eliminate the stress on the customer and improve the service to the customer.
Furthermore, it is possible to improve the management efficiency of restaurants and the like by reducing labor costs, improving work efficiency, and centralizing information management.

Example 3. FIG. 7 is a perspective view showing the appearance of an order terminal according to another embodiment of the present invention, and FIG. 8 is a block diagram showing the configuration of the order terminal of this embodiment. In the figure, reference numeral 40 is a liquid crystal touch panel for inputting menu display, menu selection, quantity input, and the like.
In this embodiment, as shown in FIG. 7, menu display, menu selection, quantity input, and the like are all performed on the liquid crystal touch panel 40. Like the first embodiment, the order terminal 1 is placed on the table and the customer is displayed on the liquid crystal touch panel 40.
LCD touch panel 4 by menu and operation instructions
Touch 0 to place an order. Then, the information of the order terminal 1 is transmitted from the antenna 6, and the information is transmitted to the center (kitchen). Information from the center (kitchen) is displayed on the liquid crystal touch panel 40.

Next, the ordering operation of this embodiment will be described. 9 to 11 are diagrams showing display examples on the liquid crystal touch panel 40 during the ordering operation of this embodiment. First, the operation guide for the order operation and the first menu are displayed on the liquid crystal touch panel 40 (screen 1 in FIG. 9). Next, when the user touches the place where "Next page" is displayed, the next menu is displayed (screen 2 in FIG. 9). Here, in order to order the items displayed in the menu 7, if the "menu 7" position is touched, a screen for entering the quantity is displayed (screen 3 in FIG. 9). And "increase" or "decrease"
Touch where you want to get the desired quantity.

Next, "Next order" to place the next order
If you touch, the first menu will be displayed again (screen 4 in FIG. 10). Here, if you touch "Menu 5" to order the items displayed in Menu 5, the screen for entering the quantity is displayed (Fig. 1
0 screen 5). Then, touch the "increase" or "decrease" part to reach the target quantity (screen 6 in FIG. 10).

Next, to place another order, touch the "next order" position, and the first menu is displayed again (screen 7 in FIG. 11). Here, in order to order the items displayed in the menu 3, when touching "menu 3", the screen for entering the quantity is displayed (screen 8 in FIG. 11). Then touch "Increase" or "Decrease" to reach the desired quantity.

As described above, when all the items to be ordered and their quantities can be entered, the "Done" portion is touched to complete the order. Then, information such as completion time is displayed as shown in the screen 9 of FIG. Also, if there is a mistake during the ordering operation and you want to cancel, touch "Cancel" to return to the previous screen. Also,
Although not shown in FIGS. 9 to 11, the total amount of orders at that time can be displayed during the operation.

Further, the structure of the order terminal 1 of this embodiment has a thin structure in order to have an image of a menu. Therefore, the built-in battery 2
5, the wireless transmission circuit 22, the reception circuit 23, etc. are designed to be thin, and the antenna 6 is also incorporated in the order terminal 1 to improve the operability.

Also in this embodiment, as in the first embodiment,
It is possible to relieve the stress of the customer and improve the service to the customer. Furthermore, it is possible to improve the management efficiency of the restaurant etc. by reducing the personnel cost, improving the efficiency of the work, centralized management of information, etc. Become.

Example 4. 12A is a perspective view showing the outer appearance of an order terminal according to another embodiment of the present invention, and FIG. 12B is a front view showing the outer appearance of the order panel of the order terminal of this embodiment. In the figure, reference numeral 45 is a tray, 46 is an order panel provided on the tray 45, and 47 is a menu display section for displaying a menu.

In this embodiment, the order terminal 1 is one in which an order panel 46 is provided on a tray 45 used for fast food or the like, and a customer operates the order panel 46 on the tray 45 to place an order.

Also in this embodiment, as in the first embodiment, the stress on the customer can be eliminated, the service to the customer can be improved, and the labor cost can be reduced.
It is possible to improve the management efficiency of restaurants and the like by improving the efficiency of operations and centralized management of information.

[0033]

As described above, according to the first aspect of the present invention, the display means displays the operation guide and the menu of the order operation, and at least the menu and the number thereof are selected and operated by the operation section operated according to the operation guide. At the same time, a confirmation or cancellation operation is performed, the control means displays the order contents from the operation section on the display means, and when the confirmation operation is performed, the order contents are transmitted to the center which performs the order processing. Since it is transmitted via the customer, it is possible to send the order contents to the center by the customer himself, so it is possible to reduce the stress of the customer and improve the service to the customer. With the efficiency improvement and centralized management of information, the management efficiency of restaurants and the like can be improved.

According to the second invention, the operation guide for the order operation is displayed by the display means, and the menu display means is used.
At least a menu and its number are selected and operated by a selection operation unit that displays a menu as a picture and is provided in each menu displayed on the menu display unit and that is operated according to the operation guide, and is operated according to the operation guide. The order content is confirmed or canceled by the control means, the control means displays the order content from the operation section on the display means, and when the confirmation operation is performed, the order content is transmitted to the order processing center. Since it is transmitted via the means, it is possible for the customer to send the order contents to the center by himself, so that the stress of the customer can be eliminated and the service to the customer can be improved, and further, the labor cost reduction, By improving the efficiency of work and centralized management of information, it is possible to improve the management efficiency of restaurants and the like.

According to the third aspect of the invention, the control means further receives the information from the center via the transmission means and displays it on the display means, so that the information from the center can be transmitted. Therefore, it has an effect that the stress of the customer can be eliminated and the service to the customer can be improved. According to the fourth aspect of the invention, the control means further receives the information from the center via the transmission means and outputs the information via the speaker, so that the information from the center can be transmitted. Because you can
It has the effect of relieving the stress of the customer and improving the service to the customer.

According to the fifth aspect of the invention, since the display means, the operation portion and the control means are provided in the thin casing, the order terminal is thin and the menu image can be provided. Have. According to the sixth aspect, since the tray is provided with the display unit, the operation unit, and the control unit, it is possible to give the tray an ordering function.

[Brief description of drawings]

FIG. 1 is a front view showing the outer appearance of an order terminal according to a first embodiment of the present invention.

FIG. 2 is a diagram showing a usage example of the order terminal according to the first embodiment of the present invention.

FIG. 3 is a block diagram showing a configuration of an order terminal according to the first embodiment of the present invention.

FIG. 4 is a block diagram showing a configuration of an ordering system using the order terminal according to the first embodiment of the present invention.

FIG. 5 is a perspective view showing the outer appearance of an order terminal according to a second embodiment of the present invention.

FIG. 6 is a block diagram showing a configuration of an order terminal according to a second embodiment of the present invention.

FIG. 7 is a perspective view showing the outer appearance of an order terminal according to a third embodiment of the present invention.

FIG. 8 is a block diagram showing a configuration of an order terminal according to a third embodiment of the present invention.

FIG. 9 is a diagram showing a display example on a liquid crystal touch panel of an order terminal according to a third embodiment of the present invention.

FIG. 10 is a diagram showing a display example on a liquid crystal touch panel of an order terminal according to a third embodiment of the present invention.

FIG. 11 is a diagram showing a display example on the liquid crystal touch panel of the order terminal according to the third embodiment of the present invention.

FIG. 12 is a perspective view showing the outer appearance of an order terminal according to a fourth embodiment of the present invention.

FIG. 13 is a perspective view showing an appearance of a conventional order terminal.

14 is a block diagram showing a configuration of an ordering system using the order terminal of FIG.

[Explanation of symbols]

 1 Order Terminal 2 Liquid Crystal Display Panel (Display Means) 3 Numeric Keypad (Operation Section) 4 Function Keys (Operation Section, Confirmation Operation Section) 5 Speaker 6 Antenna 20 Control Circuit 21 Antenna Duplexer 22 Transmission Circuit 23 Reception Circuit 24 Maintenance Operation Keys 25 battery 26 picture display menu 27 selection button (selection operation unit) 30 wireless base station 31 processing device 32 operation panel 33 cashier terminal 34 large display 35 kitchen printer 40 liquid crystal touch panel (display means, operation unit) 45 tray 46 order panel 47 menu Display

Claims (6)

[Claims] 1. A display unit for displaying operation guides and menus for ordering operations, an operation unit which is operated according to the operation guides, at least the menus and the number thereof are selected, and a confirmation or cancellation operation is performed. A control means for displaying the order content from the operation unit on the display means and, when a confirmation operation is performed, transmitting the order content to the center for performing the order processing through the transmission means. And the order terminal. 2. A display means for displaying operation guide for ordering operation, a menu display means for displaying a menu with a picture, and a menu provided for each menu displayed on the menu display means.
A selection operation unit that is operated according to the operation guide and at least selects and operates a menu and its quantity; a confirmation operation unit that is operated according to the operation guide and is used to confirm or cancel the order content; An order terminal, comprising: a control means for displaying the order content on the display means and, when a confirmation operation is performed, transmitting the order content to a center for performing order processing through a transmission means. 3. The order according to claim 1, wherein the control means further receives information from the center via the transmission means and causes the display means to display the information. Terminal. 4. The control means further receives information from the center via the transmission means and outputs the information via a speaker. Or the order terminal described in 3. 5. The display unit, the operation unit, and the control unit are provided in a thin casing,
The order terminal described in 2, 3 or 4. 6. The tray is provided with the display means, the operation portion and the control means,
The order terminal described in 3 or 4.