JP2004127110A - Order data management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To quickly input and revise an order for every individual at random without inputting sequentially one by one when inputting orders received from customers constituting a group and to confirm with a single operation switching to a screen for a table number or a number of persons and reconfirming out-of-stock menus or a plat-du-jour menu in an order data management system. <P>SOLUTION: When receiving orders from customers constituting a group, a number of persons is input on a header input picture and an order input picture index for the number of persons is made and displayed in the screen. Without inputting orders sequentially one by one, only by touching the index, inputting or revising can be performed at random. When there is an out-of-stock menu or a menu running short, an out-of-stock index is displayed to enable confirmation of out of stock of the menu. Even during inputting menu orders from the customers, a header picture, a list picture of order menus, and a list picture of a plat-du-jour menu or recommended menus can be switched and displayed. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an order data management system for managing orders received from customers in restaurants, pubs, hotels, and the like, and more particularly to an input terminal with a touch panel for inputting orders received from customers.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, an order data management system has been used to manage order data and the like ordered by customers at restaurants, pubs, hotels, and the like. The outline of a conventional order data management system will be described. When a waitress receives an order for a dish from a customer, he enters the ordered menu together with the table number, the number of persons, and the like into a handy terminal with a touch panel. The input order data is wirelessly transmitted from the handy terminal with a touch panel. The wirelessly transmitted order data is received by a wireless control device installed at each corner or the like in the store, and is output to a data control device that processes and manages various data.
[0003]
The data control device that has received the order data stores the order data in the storage device, and stores the cooking instruction data for instructing the cooking, the cooking provision instruction data for instructing the provision of the dish, and the accounting data for performing the accounting. Create and output. The cooking instruction data is received by a display device with a touch panel as a display device installed in the kitchen, and cooking instruction data for instructing a cook to cook is sequentially displayed and output. By setting, the cooking instruction data can be printed out as a cooking instruction slip from a restaurant printer as an output terminal installed in the kitchen.
[0004]
Similarly, the food provision instruction data for instructing the waitress to provide food is displayed and output on a display device with a touch panel as a display device installed on the food counter table, and is installed on the food counter table depending on the setting. It is also possible to print out from a restaurant printer as a dish providing instruction slip. The accounting data is printed out as an accounting slip from a restaurant printer as an output terminal installed in the guest room. The accounting is read and processed at the POS based on the accounting slip. (For example, refer to Patent Document 1.) When an order is received from a customer, first, a table number, the number of persons, and the like are input using a handy terminal with a touch panel, and then an order menu is input. In the case of an order of a customer composed of a plurality of people, the order is received one by one in order, and each time the input of the set course is completed, such as confirmation of the set course, the process proceeds to the input of the order of the next person. Although the order of the next person can be input before the input is completed, when returning to the input of the uncompleted person, the user scrolls one by one to search for the incomplete menu, and then performs the input from the continuation. Even a person who has completed the order entry may be changed while another person is receiving the order. In such a case, the order menu is changed by scrolling one by one to find the corresponding menu.
[0005]
Out-of-stock menus, daily menus, etc. are displayed on the screen when you actually select the menu on the menu input screen, a message such as "out of stock""Today's daily is hamburger lunch" Even before the customer asked me, I couldn't answer. However, it is possible to display the out-of-stock menu list or the like in another mode before receiving an order, so that it is necessary to confirm before receiving an order. In order to change the input of the header information such as the table number and the number of people while receiving the order, the user has to scroll to the first header input location. (For example, see Patent Document 2)
[0006]
[Patent Document 1]
JP 2002-007540 A
[Patent Document 2]
JP 2001-076258 A
[Problems to be solved by the invention]
In the conventional handy terminal with a touch panel of the conventional order data management system, when receiving an order from a customer, the order of a customer in a group configuration including a plurality of people is ordered one by one in order, and one order is not completed. Scroll one by one, such as when returning to the incomplete entry screen after entering the next person's order or when changing the menu of the person who completed the order while receiving another person's order Then you have to look for menus that have not been completed or that you want to change. While searching for a menu, the customer will have to wait, in some cases it will cause discomfort and stress to the customer, and correction of the table number and number of people must also return the input screen to the beginning similarly did not become. Also, when asked for recommended menus and daily menus during ordering, they could not immediately check those menus.
[0009]
According to the present invention, when an order is received from a customer, it is possible to receive and enter another person's order at any time, even if one person's order is not completed, in the order received, and the order is not completed If you can return to the input screen of people immediately, change orders of people who have finished ordering and change table numbers, number of people etc. immediately to each input screen, if there is a sold out menu Can be communicated when an order is received, and other functions such as menu settings can be set while the order is being received. It is an object of the present invention to make it possible to know who has ordered which menu without having to do so.
[0010]
[Means for Solving the Problems]
The present invention has been made in order to solve the above problems, and is a handy terminal with a touch panel, which is an input terminal for inputting order data relating to an order received from a customer and wirelessly transmitting the data, and transmitting from the handy terminal with a touch panel. A wireless control device that wirelessly receives the order data, and at least a data control device that performs reception of the order data and transmission of instruction data from the wireless control device, and performs processing and management of the order data, An order data management system that processes and manages an order received from a customer, wherein the display screen of the handy terminal with a touch panel has at least a header input screen for inputting a table number or the number of customers, and an order received from the customer. An order input screen for inputting such order data and an order confirmation screen for confirming the order data are provided. The display is provided with an index provided with a heading so that the index can be selected, and each display screen is switched by touching and operating the index with a finger or an input pen. .
[0011]
That is, in a handy terminal with a touch panel and a stationary terminal with a touch panel of an order data management system used in restaurants, etc., a header input screen for table numbers and the number of people, an order menu input screen, an order menu list confirmation screen, various settings A screen index is provided and displayed on the screen, and it is possible to switch the screen by one operation of touching the index, and when receiving an order from a customer having a group configuration consisting of a plurality of people, the number of people is displayed on the header input screen. When inputting, an order input screen index for that number is created and displayed on the screen.
[0012]
With this, it is not necessary to wait until there is a person whose order has not been completely determined in the set menu, etc., and it is possible to enter the order by switching to the input screen of another person with the index until the person is determined . Similarly, if a person who has already ordered is asked to change the order later while receiving another person's order, the index can immediately switch to that person's input screen, so that person's order It saves you from having to search for menus. Even if you want to modify the table number or the number of people, you can switch immediately by touching the index without scrolling the screen to the header input screen each time, and you can immediately return to the customer's order input screen .
[0013]
In addition, when switching to the menu input screen, if there is an out-of-stock menu or a menu with a small number of remaining items, the out-of-stock index is displayed, and by touching the out-of-stock index, the out-of-stock menu list can be checked immediately. it can. This allows customers to be notified of out-of-stock menus before receiving orders, and since this index is not displayed when there are no out-of-stock menus or menus with few remaining items, it is possible to concentrate on receiving orders. You can also grasp the current state of the kitchen. Also, for example, when a customer asks for a recommended menu or daily menu when receiving an order, if you assign a recommended menu list or daily menu list to each index as each function setting, touch the index to display the screen. You can check the menu on the spot just by switching, and you can immediately answer customers. As a result, it is possible to input orders from customers at random, without having to wait for customers to be frustrated, it is possible to respond immediately to inquiries received, and to improve service Connect.
[0014]
BEST MODE FOR CARRYING OUT THE INVENTION
FIG. 1 is a hardware configuration diagram showing an embodiment of an order data management system according to the present invention, and shows an example used in a restaurant. FIG. 2 is an external view of a handy terminal with a touch panel according to the present invention. This will be described with reference to FIGS.
[0015]
In FIG. 1, a handy terminal 1 with a touch panel as an input terminal is an order input terminal that a waitress always carries in a store, and has a display unit 21 on the front surface of which a touch panel can be operated and a scroll key 22 on the left side. There is an index display at the end of the display unit 21 on the screen, and a function screen assigned to each index is displayed. The scroll keys 22 are used to switch the operation mode of the handy terminal with a touch panel.
[0016]
The function screens displayed on the display unit 21 include a header screen for inputting a table number, the number of persons, and the like, various dishes menu list screens for receiving orders from customers, a list screen for order menus received from customers, a list of sold out menus, There are various setting screens such as a recommended menu list and a daily menu list, and manages menus ordered by customers. Further, it has a function of transmitting order data from the managing customer by radio waves and a function of receiving a message from the data control device 3 via the radio control device 5 by radio waves. The stationary terminal 2 with a touch panel as a terminal is an order input terminal used in a state where the terminal is placed on a desk or the like, and has the same function as the input terminal 1.
[0017]
A plurality of wireless control devices 5 installed at each corner of the store transmit and receive signals between the data control device 3 and the input terminal 1, the stationary terminal 2, the wireless restaurant printer 8, and the display device 7 with a wireless touch panel. Has the function of relaying Order data from the input terminal 1 or the stationary terminal 2 is wirelessly received by the wireless control device 5 and output to the data control device 3 after protocol conversion and the like are performed.
[0018]
The data control device 3 transmits and receives signals to and from the wireless control device 5, transmits and receives signals to and from the wired restaurant printer 9 and the display device 6 with a touch panel, and manages the entire system. A duplicate storage device 4 is connected to store data. Further, information of various menus, a unique menu number assigned to each menu, a system-specific information assigned to the wireless restaurant printer 8, the wired restaurant printer 9, the display device 6 with a touch panel, the display device 7 with a wireless touch panel, and the like. Are stored in the storage device 4 and managed.
[0019]
Further, the storage device 4 includes two independent storage devices therein, and the same data is always stored in both storage devices. If a trouble occurs in one of the storage devices, the other becomes a backup. It is configured as follows.
[0020]
On the other hand, the wireless restaurant printer 8 which is disposed in a guest room, a counter table, or a kitchen and has a device number unique to the system has a function of performing bidirectional communication with the wireless control device 5 by radio waves. Printing function of the data signal. In addition to the wireless restaurant printer 8 having a function of performing bidirectional communication with the wireless control device 5 by radio waves, there is also a wired restaurant printer 9 connected to the data control device 3 by a transmission cable and having a data signal printing function. is there.
[0021]
Each restaurant printer placed in the guest room is assigned a system unique device number so that the accounting slip is printed out, and when placed in the kitchen, the cooking instruction slip is printed out and placed in the counter table. In this case, the apparatus number is assigned so that the dish providing instruction slip is printed out. The accounting slip, the cooking instruction slip, and the cooking provision instruction slip are created by the data control device 3 from the order data received from the input terminal 1 or the stationary terminal 2 via the wireless control device 5, and the determined system-specific device number Thus, a required slip is output to each restaurant printer. The accounting slip is provided by the waitress to the customer when all the order data ordered by the customer has been prepared and can be provided to the customer.
[0022]
The display device 6 with a touch panel, which is arranged in a kitchen or a counter table and provided with a device number unique to the system, is connected to the data control device 3 via a transmission cable, performs bidirectional communication, and has a function of displaying data signals. In addition to the display device 6 with a touch panel having a function of performing bidirectional communication with the data control device 3 using a transmission cable, a wireless touch panel having a function of displaying a data signal by performing bidirectional communication with the wireless control device 5 by radio waves. There is also an attached display device 7.
[0023]
Each display device 6 with a touch panel and each display device 7 with a wireless touch panel arranged in the kitchen are assigned a device number unique to the system so that cooking instruction data is displayed and output. The device number is assigned so that the dish providing instruction data is displayed and output. The cooking instruction data and the dish providing instruction data are created by the data control device 3 from the order data received from the input terminal 1 or the stationary terminal 2 via the wireless control device 5, and are respectively determined by the determined system-specific device numbers. Necessary instruction data is sent to the display device 6 with a touch panel or the display device 7 with a wireless touch panel.
[0024]
When the cooking is completed and the user touches the cooking instruction data corresponding to the completed food displayed on the screen of the display device 6 with a touch panel or the display device 7 with a wireless touch panel, a check mark indicating the completion of the cooking is displayed, and After that, the instruction data disappears from the screen. The cooking completion time data is transmitted to the data control device 3 according to the touched time. The data control device 3 that has received the cooking completion time data stores and manages the received cooking completion time data in the storage device 4.
[0025]
In addition, after providing the cooked food to the customer, the user touches the food supply instruction data corresponding to the provided food displayed on the screen of the display device 6 with a touch panel or the display device 7 with a wireless touch panel. A check mark indicating completion is displayed, and after a short time, the instruction data disappears. The provision completion time data is transmitted to the data control device 3 according to the touched time. The data control device 3 that has received the provision completion time data stores and manages the received provision completion time data in the storage device 4. The screen of the display device 6 with a touch panel or the display device 7 with a wireless touch panel in which the instruction data has been erased is displayed again from the instruction data that must be cooked and provided next.
[0026]
After finishing the meal, the customer brings the accounting slip to the POS 10, and the POS 10 performs the accounting process based on the accounting slip.
[0027]
FIG. 3 is a header input screen image for inputting a table number and the number of people when receiving an order from a customer of the handy terminal 1 with a touch panel and the stationary terminal 2 with a touch panel.
[0028]
FIG. 4 is a menu input screen image for inputting various food menus when receiving an order from a customer of the handy terminal 1 with a touch panel and the stationary terminal 2 with a touch panel.
[0029]
FIG. 5 shows an out-of-stock menu list screen image when there are out-of-stock / remaining menus of the handy terminal 1 with touch panel and the stationary terminal 2 with touch panel.
[0030]
FIG. 6 is a list screen image of order data input by receiving an order from a customer of the handy terminal 1 with a touch panel and the stationary terminal 2 with a touch panel.
[0031]
FIG. 7 shows a recommended menu list screen and a daily menu list screen image as examples of function screens of the handy terminal 1 with a touch panel and the stationary terminal 2 with a touch panel.
[0032]
This will be described with reference to FIGS. 3, 4, 5, 6, and 7. When a customer calls and receives an order, if the user touches the screens of the handy terminal 1 with touch panel and the stationary terminal 2 with touch panel, which are input terminals, the header input screen of FIG. 3 is displayed first. The index is the index 32 of the header input screen for inputting the table number and the number of persons in FIG. 3, the index 33 of the screen for inputting order data for one person, the index 34 of the order data confirmation screen, the index of each set function screen. 35 and 36 are displayed, and when it is desired to switch the input screen, each index button is touched to switch.
[0033]
In the header input screen of FIG. 3, a table number column 31 to be input and a table number list button 37 assigned to the store are displayed below the input column. Below the table number list 37, a number input column 38 is displayed. When the corresponding table number section is touched and confirmed, and the numerical value of the number of persons is touched and confirmed, the order data input screen indexes 42 for the inputted number of persons are created and displayed.
[0034]
When an index 42 corresponding to a person who places an order is touched from among the order data input indexes for the number of persons, a menu input screen shown in FIG. 4 is displayed. A list of various menus 41 is displayed on the screen, and the customer touches a menu part to be ordered from among the displayed menus, and performs input. The page number 44 of the menu is displayed at the bottom of the screen. When the ordered menu is not displayed on the screen, the page number is touched to switch and display the page. If there is an out-of-stock menu or a menu with a small number of remaining items when this screen is displayed, an out-of-stock index 43 is displayed. Even if the order entry of one person has not been completed, it is possible to switch to another person's entry screen by touching the order data entry index 42 of the other person on the left side.
[0035]
If the out-of-stock menu or the menu in which the remaining number is registered exists when the input screen is switched by touching the order data input index 42, the out-of-stock index 43 is displayed. Since this out-of-stock index 43 is not displayed if it does not exist, it is possible to determine whether or not there is an out-of-stock menu at the time of receiving an order from a customer simply by displaying or not displaying the index. When the out-of-stock index 43 is touched, the out-of-stock menu list screen of FIG. 5 is displayed. On the sold-out menu list screen, a sold-out menu list 51 and a remaining menu list 52 are displayed. If the out-of-stock / remaining menu list does not fit on one screen, the user switches the page by touching the scroll button 53 at the bottom of the screen. This scroll button 53 is displayed only when it does not fit on one screen.
[0036]
When the orders from all customers have been entered, the order menu entered for the customers is confirmed and repeated. At this time, when the order data confirmation index 34 is touched, an order data confirmation screen shown in FIG. 6 is displayed. In the order data confirmation screen, header input information 61 is displayed at the top of the screen, and a list 62 of order data from customers is displayed below the header input information 61. If the order data from the customer does not fit on one screen, the user touches the scroll button 63 at the bottom to switch and display the page. This scroll button 63 is displayed only when it cannot fit on one screen.
[0037]
Touching the header input information 61 on the order data confirmation screen in FIG. 6 switches to the header input in FIG. 3 and allows the input data to be changed. When the menu displayed in the order data list 62 is touched, a detailed screen of the touched menu is displayed, and the contents of the ordered menu can be changed.
[0038]
Each function screen will be described as an example in which the recommended menu list function is set. When a recommended menu is set as a function screen, a recommended menu index 35 is displayed on the screen. When the recommended menu index 35 is touched, a recommended menu list of FIG. 7 is displayed. A list 71 of menus registered as recommended menus is displayed in the order of registration. If the recommended menu does not fit on one screen, the user switches the page by touching the scroll button 72 at the bottom of the screen. This scroll button 72 is displayed only when it cannot fit on one screen.
[0039]
Regardless of which screen is displayed, touching the header input index 32 switches to the header input screen, and touching the order data input index 33 (42) switches to the order data input screen of each customer and confirms the order data. If you touch the index 34, it will be switched to the customer's order data list screen that was input before touching, and if you touch each function screen index 36 such as the out-of-stock menu list index 43, the recommended menu list index 35, etc. It is possible to switch.
[0040]
When a customer calls and receives an order, when the number of people is determined on the header input screen of FIG. 3 displayed on the handy terminal 1 with a touch panel and the stationary terminal 2 with a touch panel as input terminals, the order data for the entered number of people is obtained. An input screen index is created. If you want to enter the order data of a certain person, touch the corresponding index part to switch to the menu input screen of FIG. 4 and display it. If you want to check the order data, touch the index of the order data confirmation screen and place the order of FIG. The screen is switched to the data confirmation screen, and when the function screen is to be displayed, when the function screen index is touched, the screen is switched to the function screen of FIG. 7 and displayed.
[0041]
For example, even when the input of order data of one person is not completed, by touching the index, it is possible to switch to or return to the input screen of another person. It is also possible to display a header input screen to change a table number or the number of persons, or to display a function screen to check a recommended menu or a daily menu, for example.
[0042]
【The invention's effect】
ADVANTAGE OF THE INVENTION According to this invention, when receiving an order from a customer, it is possible to immediately input orders of a plurality of persons by switching the input screen of each person without receiving and inputting the orders one by one in order. For example, when one person has not decided all orders including the set menu, the order of another person can be heard and input during that time. Also, when the user wants to change later, the user can immediately switch to the input screen of the person who wants to change, so that he / she can respond with a smile.
[0043]
Furthermore, when ordering a single item, it is possible to first input all of the ordered menu and then recommend a set menu or the like later, which can contribute to sales in some cases. Also, if there is an out-of-stock menu when trying to enter an order, an index is displayed so that it is possible to tell that the product is out of stock before inputting. Daily menus and recommended menus can also be checked on the spot, so you can respond immediately if asked, or conversely, you can tell them recommended menus.
[0044]
From the viewpoint of the waiter, the operation of searching for a menu is no longer a burden, so that it is possible to concentrate on answering with customers rather than just entering orders, and to receive orders for one table. Is also shortened, and other tasks can be started immediately. The customer does not have to respond instantly or wait for an order, and has a favorable feeling for the restaurant or waiter, which has the effect of improving service and increasing the ability to attract customers.
[Brief description of the drawings]
FIG. 1 is a diagram showing a hardware configuration of an order data management system according to the present invention.
FIG. 2 is an external appearance image view of a handy terminal with a touch panel according to the present invention.
FIG. 3 is an image of a header input screen of the handy terminal with a touch panel and the stationary terminal with a touch panel of the present invention.
FIG. 4 is an image of an order menu input screen of the handy terminal with a touch panel and the stationary terminal with a touch panel of the present invention.
FIG. 5 is an image of a handy terminal with a touch panel according to the present invention and an out-of-stock menu list screen of the stationary terminal with a touch panel;
FIG. 6 is an image of an order menu confirmation screen of the handy terminal with a touch panel and the stationary terminal with a touch panel of the present invention.
FIG. 7 is an image of a recommended menu list screen in each function screen of the handy terminal with a touch panel and the stationary terminal with a touch panel of the present invention.
[Explanation of symbols]
Reference Signs List 1 Handy terminal with touch panel as input terminal 2 Stationary terminal with touch panel as input terminal 3 Data control device 4 Storage device 5 Wireless control device 6 Display device with touch panel 7 Display device with wireless touch panel 8 Wireless restaurant as output terminal Printer 9 Wired restaurant printer as output terminal 10 POS terminal for accounting processing

Claims (5)

An input terminal with a touch panel that wirelessly inputs and transmits order data pertaining to an order received from a customer, a wireless control device that wirelessly receives the order data transmitted from the input terminal with a touch panel, and a wireless control device. An order data management system that receives at least the order data and transmits instruction data, and includes at least a data control device that performs processing and management of the order data, and that processes and manages orders received from customers.
The display screen of the input terminal with a touch panel includes at least a header input screen for inputting a table number or the number of customers, an order input screen for inputting order data relating to an order received from a customer, and an order for confirming the order data. The display is indexed with a heading added so that the confirmation screen can be selected, and each display screen is switched by touching and operating the index with a finger or an input pen. Order data management system. On the display screen of the input terminal with a touch panel, when the number of customers is input in the header input screen, the order input screen with an index corresponding to the input number is created in conjunction with the input. The order data management system according to claim 1, wherein 3. The order data management system according to claim 2, wherein the index created in accordance with the number of the customers displays customer information on the customers. The order data management system according to claim 3, wherein the customer information is gender, adult, or child. The order data management system according to any one of claims 1 to 4, wherein the contents of an index of a function screen indicating additional information displayed by each order input screen of the input terminal with a touch panel change.

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