JPH07168980A - Order entry system with cash processing - Google Patents

Abstract

PURPOSE:To reduce the working load on service employees and to shorten the waiting time of customers in a first food shop, etc. CONSTITUTION:When a customer orders an article by operating the touch panel display of the order accepting/calculating machine 6 placed in a guest room 1 and pays the price for it, a receipt 8 is printed out, order information is transmitted to the printer 7 of a room for customers at the same time and an order sheet 9 where the contents is printed is printed out. An employee looks at the order sheet 9, gets ready for the ordered article, collates the receipt 8 that the customer brings and an order number and passes the article to the customer. By this system, because the acceptance of the order and the payment of the price are performed by a customer himself, the working load on the employee is reduced, the labor cost is reduced. Because the ordered contents is transmitted to the employee at the same time of the payment of the price, the getting ready for articles is quickly started and the waiting time of a customer is shortened.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order entry system with cash processing for speedily accepting customer orders and paying fees in fast food restaurants such as hamburger shops.

[0002]

2. Description of the Related Art Conventionally, in a hamburger shop or the like, the same employee continuously performs a series of customer service operations such as order reception, product collection and provision, POS operation, and money transfer.

[0003]

However, in a conventional system in which one employee performs many tasks, there are many types of tasks and there is a high possibility that mistakes will occur, and many tasks are required to master those tasks. Educational time and costs are required. On the other hand, from the customer's point of view, since the above-mentioned series of work takes time, the waiting time at the peak time is long, and trying to eliminate it requires a large number of employees, further increasing the labor cost burden. Therefore, the present invention provides an order entry system with a money handling system which simplifies the work of employees and enables the customer's orders to be transmitted promptly to reduce labor costs and wait time. It is intended to be provided.

[0004]

The system of the present invention comprises:
A display / operation means having a display function and an operation function, a storage means for storing various information to be displayed on the operation / display means, and a storage means for storing the order information input from the operation / display means, inserted money or A money processing means for accepting a card and performing a payment process, a calculation means for performing a payment process based on the payment information from the money processing means and the order information, and a receipt for printing out the payment information from the calculation means and the order information. An order receiving / settlement machine having an issuing means and a transmitting means for transmitting the order information at the same time as the settlement processing by the computing means, and an order transmitting machine for outputting the order information transmitted by the transmitting means. And

[0005]

According to the present invention, the customer operates the order acceptance / settlement machine installed at the store to allow the customer to perform the work of ordering the goods and settlement of the price, and the work of the employee is reduced accordingly. As a result, the work performed by employees is limited to the collection and provision of products. In addition, by outputting the order details from the order transfer device installed in the guest room at the same time as the settlement of the price, it is possible for the employee to quickly start the product collection work, and in conjunction with the simplification of the employee's work, at the peak time. Reduce customer waiting time. Confirmation of products delivered between employees and customers is performed via receipts.At this time, if an order number is provided in the order information, even if the order details are complicated, the order number will be used together. I can confirm. Further, if the settlement information and the order information are transmitted to the POS system at the same time as the settlement processing in the order reception / settlement machine, the sales management data is automatically accumulated without the POS operation of the employee.

[0006]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT An embodiment of the present invention applied to a hamburger shop will be described below with reference to FIGS. First, FIG. 1 shows a layout of a store. The illustrated store is largely divided into a guest room 1, a reception room 2 and a kitchen 3, and the spaces between them are divided by counters 4 and 5, respectively. An order reception / payment machine 6 is installed at the entrance of the guest room 1, and a kitchen printer 7 as an order transmission machine connected to the order reception / payment machine 6 by a wired or wireless communication line is installed on the counter 4. Has been done.

[0007] The order acceptance / settlement machine 6 allows the customer to order and settle the products. As will be described later, the operation keys are touched according to the guidance message to order the products, and finally the payment is made and the settlement is made. When the process is completed, the receipt 8 on which the order number, the number of ordered products, the unit price, the amount, the total amount thereof, the order information such as the deposit amount and the change amount, and the settlement information are printed is printed out to the customer. At the same time, order information such as the order number, the number of ordered products, whether to eat at the store or take home is sent to the kitchen printer 7, and the order sheet 9 on which the order information is printed is immediately printed out to the employee. Also, the above settlement information is P as sales information.
It is transmitted to the OS system 10 and used as sales management data.

On the counter 5, products such as hamburgers and fries made in the kitchen 3 are lined up,
Beverages and the like are prepared in a dispenser (not shown) in the guest room 2. Therefore, when the order sheet 9 is printed out, the employee arranges the products on the tray for eating at the store and wraps the products for taking out according to the printed order information. Then, when the customer appears at the counter 4, the receipt 8 and the order sheet 9 in his possession
Check the order number and hand over the corresponding product. The order sheet 9 is discarded on the spot so that the stock of products does not overlap.

FIG. 2 is a block diagram showing the functional arrangement of the order receiving / settlement machine 6. In the figure, a product name, a price, a guidance message, an operation key, etc. are displayed on the display / operation unit 11 including a touch panel, and the customer inputs an order for the product by touching the product key according to the guidance message. Various information displayed on the display / operation unit 11 is stored in the storage unit 12, and the data input from the operation keys is temporarily stored in the storage unit 12. Every time an order is input, the calculation unit 13 subtotals the price, and the amount data is immediately displayed on the display / operation unit 11 together with the product name.

When the order input is completed and the settlement key is touched, the tax-included price is totaled in the calculation unit 13 and the display / operation unit 11 is displayed.
Is displayed, the customer pays the necessary price through the money processing unit 14. The money processing unit 14 includes a coin mechanism, a bill validator, and a card processor, and prepaid cards can be used for payment in addition to coins and bills. When money is inserted or a prepaid card is inserted, the deposit amount or the remaining amount in the card and the change amount calculated by the calculation unit 13 are displayed on the display / operation unit 11, and the change of payment or the remaining amount in the card is displayed. Subtraction is performed. At the same time, the receipt 8 is printed out from the printer 15, and the necessary information already described is transmitted from the transmission unit 16 to the kitchen printer 7 and the POS system 10.

Then, a specific example of display / operation by the display / operation unit 11 including a touch panel will be described with reference to FIGS. In the figure, the display screen of the display / operation unit 11 is divided into a message area 17, a menu area 18 for hamburgers, a menu area 19 for potatoes / drinks, an order confirmation area 20, a settlement area 21, and the like. FIG. 3 shows an ordering operation for hamburgers. When a customer approaches the display / operation unit 11, an interpersonal sensor (not shown) detects it and displays a message "Welcome, have you eaten here?" . Therefore, FIG.
If you enter "Yes" in (A), the message changes to "Please press the menu picture to order". (Note that
If "yes", the employee will put the product on a tray, and if "no", the product will be wrapped). So, if you enter "cheeseburger" in Fig. 3 (B), the subtitle of the item name and price will be displayed in Fig. 3 (C), and at the same time, "What else will you give? Please press the menu picture to order. Message is displayed.

Next, FIG. 4 shows an ordering operation for potatoes and drinks. When "Potato" is entered in Fig. 4 (A), the message "Potato is S, M, L. Which one would you like?" Is displayed. Therefore, if you enter "M" in Fig. 4 (B), the product name and price will be additionally displayed in Fig. 4 (C), and again "Let's give anything else? Please press the picture on the menu to place an order". Display a message.
If you want to cancel a part of the order in the middle, you can enter "Cancel" as shown in Fig. 4 (C) and enter the selection key 20a next to the ordered item display.
Appears, so touch it to cancel the unnecessary ones, and continue ordering if necessary.

Finally, FIG. 5 shows the end / money processing operation. When the order is completed, the screen showing the order acceptance status will be displayed as shown in Fig. 5.
Input "Payment" as shown in (A). Then, the total amount and the message "Thank you. Please settle" are displayed in Fig. 5 (B), and is displayed.
At the same time, a lamp (not shown) at the cash receiving port is blinked. Therefore, when a card or money is inserted into the card insertion slot 22, the bill insertion slot 23 or the coin insertion slot 24 in FIG. 5 (C), in the case of a card, the remaining amount is updated and returned, and there is a surplus in the deposited money. If there is, the change 25 is paid out, and at the same time, the receipt 8 is printed out from the printer 15 and the process is ended. The customer takes out the receipt 8 and indicates it at the counter 4 to receive the merchandise as described above.

[0014]

According to the present invention, while the customer himself / herself receives an order and settles the price, the order information is transmitted to the employee at the same time when the settlement is completed, and the settlement information is PO.
Automatically sent to the S system. Therefore, the work load per employee is reduced compared to the conventional system in which employees perform all the series of operations from order acceptance to product collection / offering, POS operation / money transfer, and the process of product collection begins. Time is shortened. As a result, (1) personnel in the store can be reduced and labor costs can be reduced. (2) Work mistakes are reduced because the work is simplified. (3) High-quality service is possible with a small number of staff, and waiting time is reduced, so customer satisfaction is increased. And the like.

[Brief description of drawings]

FIG. 1 is a layout diagram in a store showing an embodiment of the present invention.

FIG. 2 is a block diagram showing functions of the order reception / settlement machine in FIG.

3A and 3B are front views of a display for explaining an operation procedure when ordering hamburgers on the display / operation unit in FIG. 2, where FIG. 3A is a screen for starting order acceptance and FIG. , (C) show screens waiting for additional orders.

FIG. 4 is a front view of a display explaining an operation procedure when ordering potatoes and drinks on the display / operation unit in FIG. 2, (A) showing a product name input state screen and (B) showing a size input state. The screen and (C) respectively show screens in a waiting state for additional orders.

5A and 5B are front views of a display for explaining the operation procedure when finishing the order and performing the settlement on the display / operation unit in FIG. 2, where FIG. 5A is a screen for the settlement input state, and FIG. The state screen and (C) show the money insertion state screen, respectively.

[Explanation of symbols] 1 Guest room 2 Guest room 3 Kitchen 6 Order reception and settlement machine 7 Printer 8 Receipt 9 Order sheet

Claims (1)

[Claims] 1. A display / operation means having a display function and an operation function, storage means for storing various information to be displayed on the operation / display means, and storing order information input from the operation / display means. Money processing means for receiving deposited money or a card to perform payment processing, calculation means for performing settlement processing based on the deposit information from the money processing means and the order information, settlement information from the computing means and the order information An order receiving / settlement machine having a receipt issuing means for printing out, and a sending means for sending the order information at the same time as the settlement processing by the computing means; and an order transmission for outputting the order information sent by the sending means. An order entry system with monetary processing, which consists of a machine.