JPH0678057A - Message transmitting service with message incoming informing means checking function - Google Patents

Abstract

PURPOSE:To enable a transmitting subscriber to check whether message reception is reported to the opposite subscriber at a destination specifying stage or not in respect of a voice mail system for specifying a destination to which a message is transmitted and transmitting the message to the specified destination by the sound recording of the message. CONSTITUTION:The voice mail device 2 is provided with an incoming detecting part 3, a guidance reproducing part 4, an input code checking part 5, a destination number receiving part 6, a destination number analyzing part 7 provided with an incoming informing means checking part 13, a subscriber's data part 8, a terminated information control part 9, a message sound recording part 10, and a disconnection detecting part 11, and constituted so that the detecting part 3 detects an incoming from a user through an exchange 1, the reproducing part 4 requests the user to input a destination number, the checking part 5 checks an input code, the receiving part 6 receives the destination number, and the analyzing part 7 analyzes the destination number to check whether the number is normal or not and detect an incoming informing means corresponding to the destination number.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a message transmission service of a voice mail system for designating a destination to which a message is transmitted and recording the message to transmit the message to the designated destination. In a telephone call, a method of accepting a voice message by a voice mail service is used when the call is impossible due to busyness, no answer from the other party, absence, etc.

In this method, the voice mail system generally cannot hear the message unless the voice mail system has a means for notifying the other party of the message that the message has been accepted. As a means of notifying when a message is being received, a method of turning on the lamp of a dedicated telephone and a method of calling a pager (pager) are performed. Currently, not all of these notification means necessarily have some kind of notification means because the notification means vary depending on the person and the cost of providing the notification means increases.

In such a general environment, even if a message is left in the voice mail service when a person calls and cannot communicate with the other party due to absence, busy, no response, etc., the message is still received. I am worried about whether it will be transmitted reliably, keep in mind whether there is a means to notify the other party that the voice mail system is accepting a message, leave a message only to those who have a notification means etc. Need consideration. In other words, the caller needs to be aware of the presence or absence of the notification means of the other person each time the message is notified, resulting in a troublesome message notification system.

[0004]

2. Description of the Related Art FIG. 4 shows a connection configuration example of a conventional message transmission service. In the figure, 21 is an exchange, 22 is a voice mail system, 23 is an outgoing telephone, and 24 is an incoming telephone. The caller A uses the telephone 23 to receive the incoming call via the exchange 21.
When the caller B is connected to 24 and the called party B is absent or busy, the ringing tone or the busy tone continues. Therefore, the calling party A calls the voice mail system 22 and requests the message service.

Conventionally, when a message enters a voice mail system 22 from a sender A, the voice mail system 22 makes a call to a destination B to which a message is requested. Callee B returns to his seat
If you pick up 24 handsets, you can hear the message. However, the caller A is uncertain whether the message has been surely transmitted to the callee B. If the called telephone 24 is a dedicated telephone,
Message notification can be sent from the voice mail system 22 by blinking the lamp of the telephone, but this is not possible with ordinary telephones.

Although it is possible to call the pager of the called subscriber B from the voice mail system 22 to notify that there is a message notification, the calling subscriber A does the calling subscriber B own the pager? I don't know. Therefore, the calling subscriber A is worried whether or not the message is transmitted to the other party even if the message is left, and is uncertain whether or not there is a means for notifying the callee B of the message reception.

[0007]

Therefore, according to the conventional method, even if the means for receiving the message reception notice from the voice mail system to the called party is on the called party's side, the called party's Since the situation is unknown, I'm worried that the message was certainly transmitted to the other party.

According to the present invention, when a caller designates a destination and sends a message to the voice mail system, the voice mail system notifies the presence or absence of a message receiving means at the called party to give the caller a sense of security. , It is intended to be able to specify a message by other means or a message by time specification.

[0009] Also, an automatic absence service (a message is connected by connecting to a voice mail system when there is no response for a certain period of time)
Or when performing an automatic busy agent service (when you encounter during a conversation, leave a message by connecting to the voice mail system),
Services such as implementation only when there is a message arrival notification means are also possible.

[0010]

FIG. 1 shows the principle configuration of a voice mail device according to the present invention. In the figure, 1 is an exchange,
2 is a voice mail device, 3 is an incoming call detecting unit, 4 is a guidance reproducing unit, 5 is an input code check unit, 6 is a destination number receiving unit, 7 is a destination number analyzing unit, 8 is a subscriber data unit, and 9 is an incoming call. A notification control unit, 10 is a message recording unit, 11 is a disconnection detection unit, 12 is a number normality check unit, 13 is an incoming call notification means check unit, and 14 is incoming call notification information.

The incoming call detecting unit 3 detects an incoming call from the user from the exchange 1, the guidance reproducing unit 4 requests the user to input a destination number, the input code checking unit 5 checks the input code, and the destination code is checked. The number accepting unit 6 accepts the destination number. The destination number analyzing unit 7 analyzes the destination number, checks whether the number is normal, and detects an incoming call notification means corresponding to the destination number.

Under the control of the incoming call notification control section 9, the incoming call notification information corresponding to the destination number is inserted into the subscriber data section 11, the guidance reproducing section 4 guides the notification method means of the message reception, and the message recording section 10 records it. Then, when the recording of the message is completed, the disconnection detecting unit 11 disconnects.
In the present invention, the destination number analysis unit 7 is provided with the incoming call notification unit check unit 13 so that the incoming call notification unit corresponding to the destination number can be set.

[0013]

2 is a control flowchart of the voice mail device of the present invention. (1) Detect an incoming call from the user of the voice mail device. (2) It checks whether an incoming call is detected, and if it does not detect an incoming call, it waits for the detection of an incoming call from the user. (3) When the incoming call from the user is detected, the user is requested to enter the destination number. (4) When the destination number from the user is accepted, (5) Check whether the addressing end code is input, (6) If the addressing end code is not input, the method of notifying the accepted address number From the notification means (lamp, pager, none) corresponding to the destination number. (7) Replay the guidance of the message reception notification method and request the input of the next destination number. Return to (3). (8) If the addressing end code is entered, move to message recording. The recorded message is notified to the user. (9) Check whether the disconnection of the user is detected. If the disconnection is not detected, the message recording is continued. If the disconnection is detected, it is judged that the message recording is finished.

[0014]

FIG. 3 shows an example of interaction between a user and a voice mail system. FIG. 3A shows the destination designation of the broadcast message transmission service, and FIG. 3B shows the destination designation of the automatic absence agent service. In FIG. 3 (a), the user accesses the voice mail system ○○○○ to send a message. The voice mail system detects an incoming call from the user. After the detection, the message sending service is started. "Please specify the destination number." The user specifies the destination number XXX. From the voice mail system, "Mail lamp will notify the message reception to XXX". "Please send the next destination number." The user specifies the destination number △△△△. From the voice mail system, "The pager will notify the reception of the message to △△△△.""Please send the next destination number." The user specifies the destination number □□□□. From the voice mail system, "□□□□ does not have a message reception means.""Please speak the message." The user speaks the message. When you finish talking, hang up the handset.

Next, in FIG. 3 (b), the user calls the extension XXX, but since there is no response for a certain period of time, the voice mail system is turned to XX. 'When the voice mail system is accessed, "XXXXX
X is not available. I will tell you the message. In addition, we will inform you by mail lamp that the message has been accepted. "The user hangs up by speaking a message.

[0016]

As described above, according to the present invention, since the sender is guided in the message notification means of the addressee in the procedure of transmitting the message, the message can be transmitted with peace of mind. In addition, at that time, it is possible to make contact with the message by another means or to record the message by designating the transmission time, so that the message is reliably transmitted.

[Brief description of drawings]

FIG. 1 is a block diagram of the principle of the present invention.

FIG. 2 is a control flowchart of the present invention.

[Fig. 3] Example of interaction between a user and a voice mail system

FIG. 4 is a connection configuration example of a conventional message transmission service.

[Explanation of symbols]

 1,21 Switchboard 2 Voice mail device 3 Incoming call detection unit 4 Guidance playback unit 5 Input code check unit 6 Destination number reception unit 7 Destination number analysis unit 8 Subscriber data unit 9 Incoming call notification control unit 10 Message recording unit 11 Disconnection detection unit 12 Number normality check part 13 Incoming call notification means check part 14 Incoming call notification information 22 Voice mail system 23 Outgoing telephone 24 Incoming telephone

Claims (2)

[Claims] 1. A voice mail system for designating a destination to which a message is to be transmitted and transmitting the message to the designated destination by recording the message, wherein a voice mail device (2) comprises an incoming call detecting unit (3), a guidance reproducing unit (4), Input code check unit (5), destination number acceptance unit (6), destination number analysis unit (7), subscriber data unit (8), incoming call notification control unit (9), message recording unit (10), disconnection detection An incoming call detection means check section (13) for checking incoming call notification means (distinguishing between lamp, pager, and no) corresponding to the destination number is provided in the destination number analysis section (7), and an incoming call detection is performed. The section (3) detects an incoming call from the user from the exchange (1), the guidance reproducing section (4) requests the user to enter the destination number, and the input code check section (5) checks the input code. Then, at the destination number reception section (6) The destination number is accepted, the destination number analysis unit (7) analyzes the destination number, checks whether the number is normal, checks the incoming call notification means corresponding to the destination number, and notifies the user. Message transmission service with message arrival notification means check. 2. In a voice mail system for an out-of-office agent service that accepts a message when there is no response for a certain period of time or a busy agent service when a busy encounter occurs, the user is notified by checking the incoming call notification means corresponding to the destination number. The message transmission service with message arrival notification means check according to claim 1.