JP4662055B2 - Connection device and message registration device for message storage service center - Google Patents

Description

  The present invention relates to a connection device and a message registration device for a message storage service center that performs a service for storing messages on a telephone network, and more specifically, in a region where the use of the message storage service center is restricted. The present invention relates to a device that can be prevented.

  One example of such a message storage service is “Disaster Message Dial” provided by NTT East (East Nippon Telegraph and Telephone Corporation) (http: www.ntt-east.co.jp/voiceml/index.html). ). This disaster message dial is a kind of storage voice service on the telephone network. When a user dials "171" from a telephone, the disaster message storage service center provided on the telephone network calls This is a message dial. Please dial 1 for recording, 2 for playback, 3 for recording using PIN, and 4 for playback using PIN. Is sent to. By dialing according to the guidance voice, it is possible to record or reproduce the disaster message. However, with the above disaster message dial, since there are many users at the beginning of the service, only people in the disaster area can register (record) messages until the safety confirmation in the disaster area is settled. Person registration is restricted.

  However, in the above disaster message dial, for example, if an earthquake occurs in an area where a factory of a company exists and the employee's home is located outside the disaster area, the family at home is at the factory at the beginning of the disaster. You cannot register messages for employees.

  The present invention has been made in order to solve such a problem, and its purpose is to use a region where use of the message storage service center is restricted when there is a person concerned in the region where use of the message storage service center is not restricted. It is to avoid the usage restrictions.

The invention according to claim 1 is installed in a different area from the first exchange having the storage means for the correspondence between the identification number of the user and the extension telephone number, and is related to the user. A telephone number storage means and a user connection destination storage means; and a second exchange connected to the first exchange by a dedicated line, wherein the first exchange is installed. The use of the message storage service center is restricted in the area where the second exchange is installed, and the message storage service center is installed in the area where the first switch is installed. If usage is not restricted, the second exchange is set to disaster response mode and sends to the first exchange via the dedicated line in response to an incoming call from a telephone associated with the user; Said first exchange , Message to the second in response to an incoming call from the exchange transmits the extension phone of the user of the destination, characterized by transmitting to the message storage service center when there is no response to the calling It is a connection device for the storage service center.
According to a second aspect of the present invention, there is provided a first exchange having storage means for correspondence between a user identification number and an extension telephone number, and the first exchange is installed in a different area, and is related to the user. A telephone number storage means and a user connection destination storage means; and a second exchange connected to the first exchange by a dedicated line, wherein the first exchange is installed. The use of the message storage service center is restricted in the area where the second exchange is installed, and the message storage service center is installed in the area where the first switch is installed. If the use is not restricted, the second exchange is set in a disaster response mode, registers a message addressed to the user from a telephone related to the user, and transmits the first message via the dedicated line. sent to the exchange, before The first exchange, in response to said incoming call from the second exchange transmits to the connected extension telephone of the user, registered or the user the second switch when there is no response to the calling When the received message is not reproduced within a predetermined time, the message storing service center is transmitted to the message storing service center, and the message from the telephone related to the user is transmitted to the message storing service via the second switch and the first switch. This is a message registration device for a message storage service center, which is registered in the center .

(Function)
According to the invention of claim 1 , a disaster occurs in an area where the first exchange is installed, and use of the message storage service center is restricted in an area where the second exchange is installed. If the use of the message storage service center is not restricted in the area where the exchange is installed, the second exchange is set to the disaster response mode and the dedicated line is set in response to the incoming call from the telephone related to the user. sent to the first exchange over the first exchange, it transmits the extension phone of the user's destination in accordance with the call from the second switch, to the message storage service center when there is no response Thus , when there is no response from the extension telephone of the user, the telephone related to the user is connected to the message storage service center.
According to the invention of claim 2 , a disaster occurs in the area where the first exchange is installed, and use of the message storage service center is restricted in the area where the second exchange is installed. If the use of the message storage service center is not restricted in the area where the exchange is installed, the second exchange is set to the disaster response mode and registers the message addressed to the user from the telephone related to the user. , via the dedicated line transmits to the first exchange, the first exchange, transmits the extension phone of the user's destination in accordance with the call from the second exchange, when there is no response or user Sends the message stored in the second exchange to the message storage service center when the message is not reproduced within a predetermined time, and sends the message from the telephone related to the user to the second exchange and the first exchange. Message storage service By registering the data, the message from the phone associated with the user is registered in the disaster message storage service center.

According to the present invention , a disaster occurs in the area where the first exchange is installed, and use of the message storage service center is restricted in the area where the second exchange is installed. If the use of the message storage service center is not restricted in the area where the message storage service center is installed, the message storage service center starts from the area where the second exchange is installed, which is the area where the use of the message storage service center is restricted. Can be used.

Embodiments of the present invention will be described below with reference to the drawings.
[First embodiment]
FIG. 1 is a diagram showing a system including a message registration apparatus according to the first embodiment of the present invention. This system includes a public line 1, a head office switch 2, a factory switch 3, a telephone 4, and a disaster message storage service center 5 connected to the public line 1, respectively. The head office switch 2 is a private branch exchange or a button telephone device installed in the head office of a company (hereinafter referred to as S company), and the factory switch 3 is a private branch switch or a button telephone device installed in the factory of the S company. There is a dedicated line 6 between them. The factory exchange 3 is connected with N (N ≧ 2) extension telephones 7-1 to 7-N.

  The head office switch 2 includes an employee family phone number storage unit 11 that stores the phone numbers of the employees of company S, and an employee that stores the phone numbers of offices (factories, branches, etc.) to which the employees are assigned. An assigned telephone number storage unit 12, an employee identification number storage unit 13 storing employee identification numbers (ID), and a response message storage unit 14 storing response messages such as various guidance voices are provided. Yes.

  The factory switch 3 includes an employee identification number / extension number storage unit 21 in which the correspondence between the employee identification number and the extension telephone number of the department in the factory to which the employee is assigned is stored, and various guidance voices, etc. A response message storage unit 22 in which a response message is stored.

  The telephone 4 is a fixed telephone or a mobile phone installed at the home of a family member (hereinafter referred to as an employee family D) of an employee (hereinafter referred to as an employee C) assigned to a factory of the company S. The telephone number is stored in the employee family telephone number storage unit 11 of the head office switch 2.

  The disaster message storage service center 5 is a voice storage service device that executes a “disaster message dial” provided by NTT.

  In the system having the above configuration, when a disaster such as an earthquake occurs in the area where the factory is installed and the disaster message storage service center 5 starts “disaster message dial”, the employee family D enters the factory. A procedure for connecting to the disaster message storage service center 5 in order to register the message addressed to the employee C working at the disaster message storage service center 5 will be described.

  As mentioned above, since the disaster message dial has many users at the beginning of the service, only people in the disaster area can register (record) messages until the safety confirmation in the disaster area has settled, and other areas Registration is limited. Therefore, even though the employee C who works at the factory of the company S can call the disaster message storage service center 5 to register the message, the employee family D calls the disaster message storage service center 5. You cannot register a message.

  Therefore, in the present embodiment, the employee family D calls the head office switch 2 using the telephone 4, has the factory switch 3 be called from the dedicated line 6, and the factory switch 3 calls the disaster message storage service center 5. By connecting, the telephone 4 and the disaster message storage service center 5 are connected. Hereinafter, it will be described in detail with reference to the sequence diagram of FIG.

  The head office switch 2 is set to the disaster response mode when a disaster such as an earthquake occurs in the area where the factory is installed. When the employee family D calls the head office (procedure P1), the head office switch 2 determines whether or not the caller number is stored in the employee family telephone number storage unit 11, and if it is stored. The employee assignment destination identified by the caller number is read from the employee assignment destination telephone number storage unit 12. Then, a call is sent to the factory exchange 3 that is the assigned destination via the dedicated line 6, and the employee identification number of the employee C read from the employee identification number storage unit 13 is transmitted (procedure P2), and the employee C is called. Is read from the response message storage unit 14 and transmitted to the telephone 4 (procedure P3). If the caller number at the time of incoming call is not stored in the employee family phone number storage unit 11 or if the caller number is not notified, the head office exchange 2 rejects the incoming call or sets it for the general public. A guidance voice is sent to guide the user to redial the specified telephone number for disaster use.

  When the factory exchange 3 receives a call from the head office exchange 2, it reads out the extension telephone number of the department in the factory to which the employee specified by the employee identification number is assigned from the employee identification number / extension number storage unit 21, and the extension telephone. (In this case, the extension telephone 7-1) is ringed (procedure P4). When the extension telephone 7-1 is off-hooked (procedure P5), the factory exchange 3 transmits a notification (notification of response) from the extension telephone via the dedicated line 6 to the head office exchange 2 (notification of response). Procedure P6).

  When the head office switch 2 receives a response notification from the extension switch 3 from the factory switch 3, the head office switch 2 reads the guidance voice indicating that the telephone is connected from the response message storage unit 14 and transmits it to the telephone 4 (step P7). A call path is formed between the telephone 4 and the extension telephone 7-1 by connecting the incoming call from 4 to the factory exchange 3 via the dedicated line 6 (procedure P8). As a result, the employee family D and the employee C can make a call.

  FIG. 2 described above shows the operation when there is a response from the extension telephone 2-1. Next, the operation when there is no response will be described with reference to FIG. In FIG. 3, the same procedures as those in FIG. As shown in FIG. 3, the procedure until the factory exchange 3 calls the extension telephone 7-1 is the same as that in FIG. In FIG. 3, since there is no response to the call, the factory exchange 3 sends the message to the disaster message storage service center 5 (procedure P9) and notifies the head office exchange 2 that there is no response from the extension telephone ( (No response notification) is transmitted via the dedicated line 6 (procedure P10).

  When the head office switch 2 receives a non-response notification from the extension telephone from the factory switch 3, the head office switch 2 reads from the response message storage unit 14 a guidance voice indicating that the telephone cannot be connected, so that it connects to the disaster message storage service center 5, and the telephone 4 Then, the communication path is formed between the telephone 4 and the disaster message storage service center 5 by connecting the incoming call from the telephone 4 to the factory switch 3 via the dedicated line 6 (procedure P11). P2). As a result, since the employee family D is connected to the disaster message storage service center 5, a specific person can register a message in the disaster message storage service center 5 even from outside the disaster area. It should be noted that the user can be limited to a specific person (for example, a single person) or the number of uses can be limited.

[Second Embodiment]
FIG. 4 is a diagram showing a system including a message registration apparatus according to the second embodiment of the present invention. In this figure, the same reference numerals as those used in FIG. 1 are assigned to the same or corresponding components as those in FIG. The system shown in FIG. 4 is different from the system shown in FIG. 1 in that a message storage unit 15 for storing a message is added to the head office switch 2, and the rest is the same as in the first embodiment. .

  In the system having the above configuration, when a disaster such as an earthquake occurs in the area where the factory is installed and the disaster message storage service center 5 starts “disaster message dial”, the employee family D enters the factory. A procedure for registering a message addressed to employee C who works at the disaster message storage service center 5 will be described.

  The head office switch 2 is set to the disaster response mode when a disaster such as an earthquake occurs in the area where the factory is installed. When the employee family D calls the head office (procedure P21), the head office switch 2 determines whether the caller number is stored in the employee family telephone number storage unit 11, and if it is stored. The guidance voice prompting the recording of the message addressed to the employee is read from the response message storage unit 14 and transmitted to the telephone 4 (procedure P22). When the employee family D utters a message according to the guidance voice, the voice signal is recorded in the message storage unit 15 of the head office switch 2 (procedure P23). When the head office exchange 2 detects the end of the recording of the message, it transmits a guidance voice to that effect to the telephone 4 (procedure 24) and then disconnects the line with the telephone 4 (procedure P25). Thereafter, the assignment destination of the employee specified by the caller number is read from the employee assignment destination telephone number storage unit 12 and sent to the factory exchange 3 as the assignment destination via the dedicated line 6, and further the employee identification number storage unit The employee identification number of employee C read from 13 is transmitted (procedure P26).

  When the factory exchange 3 receives a call from the head office exchange 2, it reads out the extension telephone number of the department in the factory to which the employee specified by the employee identification number is assigned from the employee identification number / extension number storage unit 21, and the extension telephone. (Here, it is referred to as extension telephone 7-1) is ringed (procedure P27). When the extension telephone 7-1 is off-hooked (procedure P28), the factory exchange 3 sends a message to the extension telephone 2-1 saying "There is a message for Mr. C. If you are the person, please press" 1 ". Please tell Mr. C that there is a message. "Announcement is read from the response message storage unit 22 and sent to the extension telephone 7-1 (procedure P29). When “1” is pressed (procedure P30), the factory exchange 3 notifies the head office exchange 2 through the dedicated line 6 to instruct to reproduce the message (procedure P31). In response to receiving this notification, the head office switch 2 reads the message from the message storage unit 15 and sends it to the factory switch 3 via a dedicated line, so that the message is output from the handset of the extension telephone 7-1 ( Procedure P32). Note that after the message reproduction is completed, the head office exchange 2 may call the telephone 4 and send a voice message indicating that the message has been reproduced.

  FIG. 5 described above shows the operation when there is a response from the extension telephone 7-1. Next, the operation when there is no response will be described with reference to FIG. In FIG. 6, the same procedure as that in FIG. 5 is assigned the procedure number used in FIG. As shown in FIG. 6, the procedure until the factory exchange 3 calls the extension telephone 2-1 is the same as that shown in FIG. In FIG. 6, since there is no response to the call, the factory exchange 3 sends the message to the disaster message storage service center 5 (procedure P33). A communication path is formed with the storage service center 5 (procedure P34). As a result, since the head office switch 2 is connected to the disaster message storage service center 5, it is possible to register a message by automatically responding to the guidance voice from the disaster message storage service center 5 as a person in the disaster area. After the message registration is completed, the head office exchange 2 may call the telephone 4 and send a voice message indicating that the message has been registered. It is also possible to limit the user to a specific person (for example, a single person) or limit the number of uses.

  In FIG. 5, when there is a response from the extension telephone 7-1, but “1” is finished without being pressed, the factory switch 3 indicates that there is a message on the display of the extension telephone 7-1, and The access number (extension number of the head office exchange 2) for reproducing the message is displayed. When employee C calls the access number, the head office switch 2 sends a message prompting the employee to enter an employee identification number for identity verification. If the check is taken, the message is reproduced and sent to the factory switch 3. .

  3 and 5, the factory switch 3 is configured to connect to the disaster message storage service center 5 when there is no response to the extension call. However, the disaster message storage service center 5 does not perform the extension call. You may comprise so that it may connect to.

It is a figure which shows the system containing the message registration apparatus of the 1st Embodiment of this invention. In the first embodiment of the present invention, when an employee's family calls the head office to an employee working in a factory that has become a disaster-stricken area and makes a call via a dedicated line connecting the head office and the factory. It is a figure which shows a procedure. In the first embodiment of the present invention, an employee's family calls the head office to an employee working in a factory that has become a disaster-stricken area, and the disaster message storage service center via a dedicated line connecting the head office and the factory. It is a figure which shows the operation | movement procedure at the time of connecting. It is a figure which shows the system containing the message registration apparatus of the 2nd Embodiment of this invention. In the second embodiment of the present invention, for an employee working in a factory that has become a disaster area, an employee's family calls the head office, records a message addressed to the employee, and creates a dedicated line connecting the head office and the factory. It shows the operation procedure when the message is transmitted to the extension telephone of the employee via the network. In the second embodiment of the present invention, for an employee working in a factory that has become a disaster area, an employee's family calls the head office, records a message addressed to the employee, and creates a dedicated line connecting the head office and the factory. It is a figure which shows the operation | movement procedure at the time of registering a message via a disaster message storage service center via H.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Public line, 2 ... Head office switch, 3 ... Factory switch, 4 ... Employee family telephone, 5 ... Disaster message storage service center, 7-1 ~ 7-N ... Extension telephone, 11 ... Employee family phone number storage unit, 12 ... Employee assignment phone number storage unit, 13 ... Employee identification number storage unit, 15 ... Message storage unit, 21 ... Employee identification Number / extension number storage unit.

Claims (2)

A first exchange having storage means for correspondence between a user identification number and an extension telephone number;
It is installed in a different area from the first exchange and has a storage means for a telephone number related to the user and a storage means for the connection destination of the user, and is connected to the first exchange by a dedicated line. And a second exchange
A disaster occurs in the area where the first exchange is installed, the use of the message storage service center is restricted in the area where the second exchange is installed, and the first exchange is installed. When the use of the message storage service center is not restricted in a certain area, the second exchange is set in a disaster response mode, and is connected via the dedicated line in response to an incoming call from a telephone related to the user. the sent to the first exchange, the first exchange, the second in response to an incoming call from the exchange transmits the extension phone of the user of the destination, the when there is no response to the calling A connection device for a message storage service center, characterized in that the message is transmitted to the message storage service center. A first exchange having storage means for correspondence between a user identification number and an extension telephone number;
It is installed in a different area from the first exchange and has a storage means for a telephone number related to the user and a storage means for the connection destination of the user, and is connected to the first exchange by a dedicated line. And a second exchange
A disaster occurs in the area where the first exchange is installed, the use of the message storage service center is restricted in the area where the second exchange is installed, and the first exchange is installed. When the use of the message storage service center is not restricted in a certain area, the second exchange is set in a disaster response mode, registers a message addressed to the user from a telephone related to the user, and A call is sent to the first exchange via a dedicated line, and the first exchange sends a call to the extension telephone connected to the user in response to an incoming call from the second exchange , and a response to the call is received. If not, or if the user does not reproduce the message registered in the second exchange within a predetermined time, the message is stored to the message storage service center, and the message from the telephone related to the user is sent to the message 2 Exchange and message registration apparatus for message storage service center, wherein the first through the switch to register to the message storage service center.

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