JP2007159043A - Method and system for addressing prank call - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a prank call addressing method capable of assisting a user who receives a prank call in addressing the prank call by notifying the user of the prank call even if the prank call is the first one or the user is not aware that the prank call is a harassment call. <P>SOLUTION: The prank call addressing method is applied to a system having a communications network 1, a prank call addressing apparatus 3 connected to the communications network 1, a terminal apparatus 2 of a transmission subscriber, a terminal apparatus 6 of an assistant, and a terminal apparatus 5 of a reception subscriber connected to the prank call addressing apparatus 3. The prank call addressing apparatus 3 executes the steps of accumulating assistant information including information about a name of the assistant and a time zone in which the assistant can assist, recognizing the level of security of the terminal apparatus 2 of the transmission subscriber when there is a call, calling the terminal apparatus 6 of the assistant based on the assistant information, depending on the result of the recognition of the security level, and displaying the assistant information of the assistant responding to the call. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a nuisance call countermeasure method and system that supports the handling of nuisance calls.

  As a method of dealing with conventional nuisance calls or malicious calls, the user who received the nuisance call performs a registration operation immediately after the call ends and connects to the user when the call is received from the same telephone number thereafter. There is a “nuisance call touching service” that automatically sends a message telling that the communication network cannot be connected on behalf of the user (see Non-Patent Document 1, for example).

  However, these conventional methods are services that cannot function for the first nuisance call.

  As another method, if the user who receives the call determines that this is a malicious call, the user can digitally confirm that the call being made is a malicious call by pressing the function button on the digital multi-function telephone. Notify the electronic exchange and switch the call path on the calling and called sides to the conference trunk when the notified digital switch is talking. At the same time, the recording device can also connect to the conference trunk and record the content during the call. There is something to do. Furthermore, a call can be monitored by calling a specific telephone during recording and connecting to a conference trunk (see, for example, Patent Document 1).

However, in these conventional methods, the user who receives the call determines that this is a malicious call and works only when the user presses the function button of the digital multi-function telephone, and the user is a malicious call. It is not possible to work unless it is judged.
http: // www. ntt-east. co. jp / shop / annai / meiwaku_okotowari / meiwaku_okotowari-k. html (as of September 6, 2005) Japanese Patent Application Laid-Open No. 5-219226 "Malicious Call Recording System in Digital Electronic Exchange"

  In the conventional method for dealing with a nuisance call or malicious call described above, it cannot function for the first nuisance call, or the user who received the call is a malicious call. There is a problem that it does not work unless it is determined that there is a function button on the digital multi-function telephone.

  The recent frequent fraud and bank transfer scams allow users who have received a call to be aware of a malicious call when they are receiving a call. It is a crime caused by

  Here, the main problem to be solved by the present invention is that the above problem is solved and the supporter even if it is the first nuisance call or the user does not notice that it is a malicious call. The supporter who received the notification can participate in the call, monitor, etc., or can identify and support the supporter, and support the user who received the junk call It is to realize a method and system for preventing unwanted calls that make it possible to do so.

  The present invention takes the steps or means described below to solve the above-mentioned problems.

  The nuisance call countermeasure method of the present invention according to claim 1 is a communication network, a nuisance call countermeasure device connected to the communication network, a calling subscriber's terminal device, a supporter's terminal device, and the nuisance call. A nuisance call countermeasure method applied to a network system configured to include a terminal device of an incoming subscriber connected to a countermeasure device, wherein the nuisance call countermeasure device includes a name of a supporter and a supportable time A supporter information accumulating step for receiving and accumulating supporter information including band information, a safety level recognition step for recognizing a level of security of the terminal device of the calling subscriber when there is an incoming call, and a recognition result of the level of security A supporter terminal device calling step for calling the supporter's terminal device based on the supporter information, and a supporter information display step for displaying the supporter information of the supporter responding to the call. And executes and.

According to a second aspect of the present invention, there is provided a nuisance call countermeasure method of the present invention comprising: a communication network; a nuisance call countermeasure device connected to the communication network; a calling subscriber terminal device; a supporter terminal device; A nuisance call countermeasure method applied to a network system including a terminal device of a called subscriber connected to a nuisance call countermeasure device,
The nuisance call countermeasure device receives and accumulates supporter information including a supporter's name and supportable time zone information, and the terminal device of the calling subscriber when there is an incoming call. A degree-of-safety-recognition step, a degree-of-balance detection step of detecting a degree-of-balance including up-and-down traffic during a call, and a terminal device of the supporter based on the result of recognizing the degree of relief and the result of detecting the balance A supporter terminal device call determination step for determining whether to call the supporter, a supporter terminal device call step for calling the supporter terminal device based on the supporter information based on the determination of the supporter device call, and the call And a supporter information display step of displaying supporter information of the supporter responding to.

The nuisance call countermeasure method of the present invention according to claim 3 is such that the nuisance call countermeasure device accepts call request information of the terminal device of the supporter including specifying the supporter. It includes performing a receiving step and calling the supporter's terminal device by receiving the supporter's terminal device call request information.

  The nuisance call countermeasure method of the present invention according to claim 4 is characterized in that when the nuisance call countermeasure device displays the supporter information of the responding supporter, the terminal of the supporter is displayed on the terminal device of the sender. It includes performing a support terminal device participation notification step of notifying that the device joins a call.

The nuisance call countermeasure method of the present invention according to claim 5 is a communication network, a nuisance call countermeasure device connected to the communication network, a terminal device of a calling subscriber, a terminal device of a called subscriber, An anti-nuisance call countermeasure method applied to a network system configured with a terminal device of a supporter,
The nuisance call countermeasure device receives and accumulates supporter information including a supporter's name and supportable time zone information, and the terminal device of the calling subscriber when there is an incoming call. A safety level recognition step of recognizing the degree, a supporter terminal device calling step of calling the supporter's terminal device based on the supporter information based on the recognition result of the safety level, and supporter information of the supporter responding to the call Is transmitted to the terminal device of the called party.

The nuisance call countermeasure method of the present invention described in claim 6 includes a communication network, a nuisance call countermeasure device connected to the communication network, a terminal device of a calling subscriber, a terminal device of a called subscriber, An anti-nuisance call countermeasure method applied to a network system configured with a terminal device of a supporter,
The nuisance call countermeasure device receives and accumulates supporter information including a supporter's name and supportable time zone information, and the terminal device of the calling subscriber when there is an incoming call. A degree-of-safety-recognition step, a degree-of-balance detection step of detecting a degree-of-balance including up-and-down traffic during a call, and a terminal device of the supporter based on the result of recognizing the degree of relief and the result of detecting the balance A supporter terminal device call determination step for determining whether to call the supporter, a supporter terminal device call step for calling the supporter terminal device based on the supporter information based on the determination of the supporter device call, and the call A supporter information sending step of sending the supporter information of the supporter who responds to the terminal device of the called party.

  The nuisance call countermeasure method of the present invention according to claim 7 is characterized in that the nuisance call countermeasure device receives call request information of a supporter terminal device including specifying a supporter. Invoking the supporter's terminal device by executing the information receiving step and receiving the supporter's terminal device call request information.

  The nuisance call countermeasure method of the present invention according to claim 8 is characterized in that when the nuisance call countermeasure device sends supporter information of the responding supporter to the terminal device of the callee, the caller terminal It includes performing a supporter terminal device participation notifying step of notifying the device that the terminal device of the supporter joins the call.

  By the method described above, even if it is the first nuisance call or even if the user does not notice that it is a malicious call, the supporter can be notified, It is possible to implement a nuisance call countermeasure method for supporting the response of a user who has received a nuisance call by making it possible to participate in a call, monitor, etc., or to identify and notify a support person.

The nuisance call countermeasure system of the present invention according to claim 9 is a communication network, a nuisance call countermeasure device connected to the communication network, a calling subscriber's terminal device, a supporter's terminal device, and the nuisance call. A nuisance call countermeasure system comprising a terminal device of an incoming subscriber connected to a countermeasure device,
The nuisance call countermeasure device includes supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information, and the terminal device of the calling subscriber when there is an incoming call. A safety level recognition means for recognizing a degree, a supporter terminal device calling means for calling the terminal device of the supporter based on the supporter information based on the recognition result of the safety level, and supporter information of the supporter who responded to the call It is characterized by having supporter information display means for displaying.

The nuisance call countermeasure system of the present invention according to claim 10 is a communication network, a nuisance call countermeasure device connected to the communication network, a terminal device of a calling subscriber, a terminal device of a supporter, A nuisance call countermeasure system comprising a terminal device of an incoming subscriber connected to the nuisance call countermeasure device,
The nuisance call countermeasure device includes supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information, and the security level of the terminal device of the calling subscriber when there is an incoming call. The degree-of-safety recognizing means, the degree-of-balance detecting means for detecting the degree of balance including up / down traffic during a call, and the terminal device of the supporter based on the result of recognizing the degree of safety and the result of detecting the degree of balance. A supporter terminal device call determining means for determining whether to call, a supporter terminal device calling means for calling the supporter's terminal device based on the supporter information based on the determination of the supporter terminal device call, and It is characterized by having supporter information display means for displaying supporter information of the responding supporter.

  The nuisance call countermeasure system of the present invention according to claim 11 is characterized in that the nuisance call countermeasure device receives support request information of a supporter's terminal device including specifying a supporter. It has an acceptance means, and includes calling the terminal device of the supporter by receiving the supporter device call request information.

  Further, in the nuisance call countermeasure system according to the present invention as claimed in claim 12, when the nuisance call countermeasure device displays supporter information of the responding supporter, the terminal of the supporter is displayed on the terminal device of the caller. Including supporter terminal device participation notifying means for notifying that the device joins the call.

The nuisance call countermeasure system of the present invention according to claim 13 is a communication network, a nuisance call countermeasure device connected to the communication network, a terminal device of a calling subscriber, a terminal device of a called subscriber, An anti-nuisance call countermeasure system comprising a terminal device of a supporter,
The nuisance call countermeasure device includes supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information, and the terminal device of the calling subscriber when there is an incoming call. A safety level recognition means for recognizing a degree, a supporter terminal device calling means for calling the terminal device of the supporter based on the supporter information based on the recognition result of the safety level, and supporter information of the supporter who responded to the call And supporter information sending means for sending to the terminal device of the called party.

The nuisance call countermeasure system of the present invention according to claim 14 is a communication network, a nuisance call countermeasure device connected to the communication network, a terminal device of a calling subscriber, a terminal device of a called subscriber, An anti-nuisance call countermeasure system comprising a terminal device of a supporter,
The nuisance call countermeasure device includes supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information, and the terminal device of the calling subscriber when there is an incoming call. The degree-of-safety recognizing means, the degree-of-balance detecting means for detecting the degree of balance including up / down traffic during a call, the terminal device of the supporter based on the result of recognizing the degree of safety and the result of detecting the degree of balance A supporter terminal device call determining means for determining whether to call the supporter, a supporter terminal device calling means for calling the supporter terminal device based on the supporter information based on the determination of the supporter terminal device call, and the call And supporter information sending means for sending the supporter information of the supporter who responds to the terminal device of the called party.

  The nuisance call countermeasure system of the present invention according to claim 15 is characterized in that the nuisance call countermeasure device receives a call request information of a supporter's terminal device including specifying a supporter. It has information receiving means, and includes calling the supporter's terminal device by receiving the supporter terminal device call request information.

  The nuisance call countermeasure system of the present invention according to claim 16 is characterized in that the nuisance call countermeasure device transmits the supporter information of the responding supporter to the terminal device of the callee when the caller terminal device responds. The apparatus includes a supporter terminal device participation notifying unit for notifying that the terminal device of the supporter joins the call.

  With the system described above, even if it is the first nuisance call, or even if the user is not aware of a malicious call, the supporter can be notified, It is possible to implement a nuisance call countermeasure system that supports a user who has received a nuisance call by making a call, monitoring, etc., or by specifying a support person and notifying them.

The present invention described above has the following effects and advantages.
For users,
(1) Assistance can be received in response to unwanted calls and malicious calls. You don't get involved in crime.
For carriers,
(1) You will be able to use communication services with peace of mind.

  Hereinafter, the best mode for carrying out the present invention will be described with reference to the drawings. However, the present invention is not limited to the following embodiments.

  FIG. 1 is a connection diagram showing a configuration example of a system using the present invention. The figure shows that this system has a communication network 1, a caller's terminal device 2, a nuisance call countermeasure device 3, a callee's terminal device 5, and a supporter's terminal device 6. The communication network 1 is a telephone network, an IP network, a mobile network, etc., and the caller terminal device 2, the nuisance call countermeasure device 3 and the supporter terminal device 6 are connected to the communication network 1, This indicates that the terminal device 5 of the called party is connected to the nuisance call countermeasure device 3. Here, for convenience of illustration, one terminal device 2 for the caller, one terminal device 5 for the callee, and one terminal device 6 for the supporter are shown, but there may be a plurality of each.

  Next, an outline of the service of the present invention will be described.

FIG. 2 is a diagram for explaining an outline of service examples that can be implemented by the present invention. The figure shows a communication network 1, a caller terminal device 2 (telephone, PC, etc.), a nuisance call countermeasure device 3, a callee terminal device 5 (phone, PC, etc.), and a supporter terminal device 6. (Parent's telephone, family PC, etc.). Here, three services will be described.
(First service)
A supporter (for example, a guardian) sends supporter information including time zone information that can be supported in advance and media types that can be used from the terminal device 6 of the supporter to the nuisance call countermeasure device 3 (1). When the terminal device 2 of the caller makes a call and arrives at the nuisance call countermeasure device 3 (2), the nuisance call countermeasure device 3 recognizes the degree of security based on the presence or absence of the caller telephone number, for example, and there is no caller telephone number. If it cannot be relieved (3), the terminal device 6 of the supporter who can support at that time is called (4). This is a service in which the called party knows who uses what media to support (5), and responds to this to enter the multi-party call mode (6). As a way of support, a three-party call format using voice information, or text information can be transmitted and received between the supporter and the callee, and support can be provided in a manner that the caller does not understand. Voice recording is also possible.
(Second service)
The supporter (for example, a guardian) sends the time zone information that can be supported in advance and the media type that can be used to the nuisance call countermeasure device 3 from the terminal device 6 of the supporter (1), and the terminal device of the caller When 2 sends and arrives at the nuisance call countermeasure device 3 (2), the nuisance call countermeasure device 3 recognizes the degree of security based on, for example, the presence or absence of the caller telephone number, but at this point, calls the terminal device 6 of the supporter. Answer the call without answering (6), and the caller is talking unilaterally or talking loudly after entering the call. If it is detected and the caller telephone number is not notified, it is determined that it is better to call the terminal device 6 of the supporter even if there is little balance loss (3). Call the terminal device 6 (4), and the supporter responds Then, the name of the supporter and the types of media that can be used are displayed so that the callee can understand, and the callee knows who is using what media to support (5), and enters the multi-party call mode (6) ) Service. Voice recording is also possible.
(Third service)
The first service and the second service are services that automatically call the terminal device 6 of the supporter. The third service is a button that is provided on the troublesome telephone countermeasure device 3, for example, when the callee requests support manually. By pressing, the terminal device 6 of the supporter that can be supported at that time is called (4), and when the supporter responds, the name of the supporter and the type of media that can be used are displayed so that the receiver can know the incoming call. The person knows who uses what media to support (5), and enters the multi-party call mode (6). Note that when a button on the nuisance call countermeasure device 3 is pressed, it is possible to specify a destination to be called to a family, a consulting institution, or the like. Voice recording is also possible.

  Next, functions of the component devices and connections between the component devices in this system will be described.

  FIG. 3 is a diagram showing a function example of the component device according to the present invention and a connection example between the component devices in the system of FIG.

  The nuisance call countermeasure device 3 recognizes that it is accessed from the terminal device 6 of the supporter, receives and accumulates supporter information including the name and supportable time zone information, and receives an incoming call from the terminal device 2 of the caller. If there is any, the degree of security is recognized, and if the person cannot be relieved, the terminal device 6 of the supporter is called, or the terminal device 6 of the supporter is not called only by the level of security, the terminal device 2 of the caller and the terminal device 5 of the callee After entering the call, it is determined in accordance with the degree of balance between uplink and downlink, and the supporter's terminal device 6 is called, and the supporter information of the responding supporter is displayed. The nuisance call countermeasure device 3 calls the supporter terminal device 6 by receiving supporter terminal device call request information for calling the supporter terminal device 6 including specifying the supporter.

  Even if it is the first nuisance call or the user is not aware of a malicious call, the supporter can be notified by the connection between the component devices described above. It is possible to support a user who has received a nuisance call by allowing a supporter to participate in a call, monitor, etc., or to identify and support a supporter.

  An example of functions of the component device according to the present invention will be described below.

  The nuisance call countermeasure device 3 receives a supporter information storage unit 33 having supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information, and sends a call when there is an incoming call. A supporter terminal device having a safety level recognition unit 34 having a security level recognition means for recognizing the security level of the terminal device 2 of the subscriber, and a supporter terminal device calling means for calling the supporter terminal device 6 based on the supporter information. The communication device includes a calling unit 35 and a supporter information display unit 36 having supporter information display means for displaying the supporter information of the responding supporter (claim 9).

  In addition, the nuisance call countermeasure device 3 includes a balance degree detection unit 38 having a balance degree detection unit that detects a balance degree including uplink and downlink traffic during a call, and a recognition result and a balance degree detection unit 38 of the safety degree recognition unit 34. And a supporter terminal device call determination unit 40 having supporter terminal device call determination means for determining whether or not to call the supporter's terminal device 6 based on the detection result (the above claim 10).

  Further, the nuisance call countermeasure device 3 has the supporter terminal device call request information receiving means for receiving supporter terminal device call request information for calling the supporter's terminal device 6 including specifying the supporter. The request information receiving unit 41 is included (above claim 11).

  The nuisance call countermeasure device 3 includes a supporter terminal device participation notification unit 42 having supporter terminal device participation notification means for notifying the caller's terminal device 2 that the supporter's terminal device 6 joins the call. (Claim 12).

  Next, the configuration of the component devices in this system will be described.

  FIG. 4 is a diagram showing a configuration example of the system configuration apparatus in FIG. Components identical or equivalent to those in FIG. 3 are assigned the same reference numerals, and detailed descriptions thereof are omitted.

  The nuisance call countermeasure device 3 includes a communication network interface unit 31 that interfaces with a communication network, a receiving terminal device interface unit 32 that interfaces with the terminal device 5 of the called party, a supporter information storage unit 33, and a safety level recognition. Unit 34, supporter terminal device calling unit 35, supporter information display unit 36, multiparty call unit 37 that enables multiparty calls, balance degree detection unit 38, and supporter terminal device 6. A call recording unit 39 that records a call by being activated, a supporter terminal device call determination unit 40, a supporter terminal device call request information receiving unit 41, and a supporter terminal device participation notification unit 42; The communication network interface unit 31 includes a transmission / reception unit 311 that transmits and receives signals to and from the terminal device 2 of the caller, and a terminal device 6 of the supporter. It is intended to include a transceiver 312 for transmitting and receiving signals with the.

  The caller's terminal device 2 is a fixed telephone, a portable terminal device, a PC (Personal Computer) having a communication function, or the like.

  The terminal device 5 of the called party is a fixed telephone, a PC having a communication function, or the like.

  The terminal device 6 of the supporter is a fixed phone, a mobile terminal device, a PC having a communication function, or the like.

  Next, the method of the present invention will be described by explaining the operation of the system described above.

  FIG. 5 is a sequence chart showing an operation example of the system in FIG. The figure shows a sequence among the sender's terminal device 2, the nuisance call countermeasure device 3, the supporter's terminal device 6, and the receiver's terminal device 5. The upper part of FIG. 5 corresponds to the first service described in FIG. 2, and the lower part corresponds to the second service. The sequence of the first service will be described.

  When the supporter terminal device 6 accesses the nuisance call countermeasure device 3 (step A1), the nuisance call countermeasure device 3 performs authentication, and receives and accumulates supporter information (step A2). When the caller's terminal device 2 makes a call and arrives at the nuisance call countermeasure device 3 (step A3), the nuisance call countermeasure device 3 recognizes the degree of security (step A4). (Step A5) When the supporter responds (Step A6), the supporter information is displayed (Step A7), the terminal device 5 of the called party is activated (Step A8), and the called party responds (Step A9). The multi-party call mode is entered (step A10).

  Next, the second service sequence will be described.

  When the caller terminal device 2 makes a call and arrives at the nuisance call countermeasure device 3 (step B1), the nuisance call countermeasure device 3 recognizes the degree of security (step B2), but at this point, the supporter terminal device 6 is called. The terminal device 5 of the called party is activated without doing anything (step B3), the called party answers (step B4), enters the call (step B5), and after entering the call, the degree of balance of traffic and the like Is detected (step B6), it is determined that it is better to call the terminal device 6 of the supporter from the recognition result of the safety level and the detection result of the balance level (step B7), and the terminal device 6 of the supporter is called (step B7). B8) When the supporter responds (step B9), the supporter information is displayed (step B10) and the multi-party call mode is entered (step B11).

  As described above, according to the best mode for carrying out the present invention, by placing the nuisance call countermeasure device 3 on the terminal device side (between the communication network 1 and the terminal device 5 of the called party), 1 Even if it is the second nuisance call or if the user does not realize that it is a malicious call, the supporter can be notified, and the supporter who received the notification can join the call, monitor, etc. It is possible to implement a nuisance call countermeasure method and system that supports the response of a user who has received a nuisance call by making a notification or specifying a support person.

Next, a configuration in which the nuisance call countermeasure device 7 is placed on the network side in the embodiment will be described.
(Example)
Embodiments of the present invention will be described with reference to the drawings. Note that the same or equivalent components as those in the best mode for carrying out the present invention described above are assigned the same reference numerals, and detailed descriptions thereof are omitted. The difference from the best mode for carrying out the present invention described above is the position where the troublesome telephone countermeasure device 7 is placed.

  FIG. 6 is a connection diagram illustrating a configuration example of a system according to the embodiment. In the figure, this system includes a communication network 1, a caller terminal device 2, a callee terminal device 5, a supporter terminal device 6, and a nuisance call countermeasure device 7. The caller terminal device 2, the callee terminal device 5, the supporter terminal device 6 and the nuisance call countermeasure device 7 are connected to the communication network 1. Here, for convenience of illustration, one terminal device 2 for the caller, one terminal device 5 for the callee, and one terminal device 6 for the supporter are shown, but there may be a plurality of each.

  Next, an outline of the service of the embodiment will be described.

FIG. 7 is a diagram for explaining an outline of service examples that can be implemented according to the embodiment. The figure shows a communication network 1, a caller's terminal device 2 (telephone, PC, etc.), a callee's terminal device 5 (phone, PC, etc.), and a supporter's terminal device 6 (guardian's phone, family). And a nuisance call countermeasure device 7 are shown. Here, three services (fourth service to sixth service) will be described.
(4th service)
A supporter (for example, a guardian) sends supporter information including the time zone information that can be supported in advance and the media type that can be used to the nuisance call countermeasure device 7 from the terminal device 6 of the supporter (1). When the caller's terminal device 2 makes a call and arrives at the nuisance call countermeasure device 7 (2), the nuisance call countermeasure device 7 recognizes the degree of security based on the presence / absence of the caller telephone number, for example, and there is no caller telephone number. If it cannot be relieved (3), the terminal device 6 of the supporter who can support at that time is called (4), and if the supporter responds, the receiver can know the supporter information such as the name of the supporter and the media type that can be used In this service, the called party knows who is using what media to support (5), and responds to this to enter the multi-party call mode (6). As a way of support, a three-party call format using voice information, or text information can be transmitted and received between the supporter and the callee, and support can be provided in a manner that the caller does not understand. Voice recording is also possible.
(Fifth service)
A supporter (for example, a guardian) sends supporter information including the time zone information that can be supported in advance and the media type that can be used to the nuisance call countermeasure device 7 from the terminal device 6 of the supporter (1). When the caller's terminal device 2 makes a call and arrives at the nuisance call countermeasure device 7 (2), the nuisance call countermeasure device 7 recognizes the degree of security based on, for example, the presence / absence of the caller's telephone number. Incoming and outgoing calls are answered without calling the device 6 (6), and the up / down balance such that the caller talks unilaterally or speaks loudly after entering the call. If the degree of failure is detected and the caller telephone number is not notified, it is determined that it is better to call the terminal device 6 of the supporter even if the degree of balance is little (3). Call the terminal device 6 of a possible supporter (4), When the supporter responds, the supporter information such as the name of the supporter and the type of media that can be used is sent out so that the receiver can understand, and the receiver knows which media is used to support (5). (6) This is a service for entering the person call mode. Voice recording is also possible.
(Sixth service)
The fourth and fifth services are services that automatically call the terminal device 6 of the supporter. However, in the sixth service, the callee requests manual support by the callee, and the callee terminal device 5 supports the supporter. When the supporter terminal device call request information for calling the terminal device 6 is transmitted, the troublesome telephone countermeasure device 7 receives it, calls the terminal device 6 of the supporter who can support at that time (4), and when the supporter responds, the supporter The supporter information such as the name of the user and the type of media that can be used is transmitted so that the callee can understand, and the callee knows who is using what media to support (5), and enters the multi-party call mode (6 ) Service. Note that when the terminal device 5 of the called party sends out the support terminal device call request information, it is possible to specify a destination to be called with a family member, a consulting institution or the like. Voice recording is also possible.

  Next, functions of the component devices and connections between the component devices in the system of the embodiment will be described.

  FIG. 8 is a diagram illustrating an example of functions of component devices and an example of connection between component devices according to the embodiment of the system of FIG.

  The nuisance call countermeasure device 7 authenticates when accessed from the terminal device 6 of the supporter, receives and accumulates supporter information including the name and supportable time zone information, and receives an incoming call from the terminal device 2 of the caller. If there is any, the degree of security is recognized, and if the person cannot be relieved, the terminal device 6 of the supporter is called, or the terminal device 6 of the supporter is not called only by the level of security, the terminal device 2 of the caller and the terminal device 5 of the callee After entering the call, the determination is made also with the degree of balance of uplink and downlink, and the terminal device 6 of the supporter is called, and the supporter information of the responding supporter is sent to the terminal device 5 of the called party. is there. Further, the nuisance call countermeasure device 7 receives the supporter terminal device call request information for calling the supporter terminal device 6 including specifying the supporter transmitted from the terminal device 5 of the receiver, thereby receiving the supporter terminal device call request information. The device 6 is called.

  Even if it is the first nuisance call due to the connection between the constituent devices described above, or even if the user does not notice that it is a malicious call, the identified supporter can be notified, The supporter who has received the notification participates in the call, monitors, etc., or can identify and support the supporter, thereby supporting the response of the user who receives the nuisance call.

  An example of the function of the component device according to the embodiment will be described below.

  The nuisance call countermeasure device 7 includes a supporter information storage unit 33 having supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information, and transmits when there is an incoming call. A supporter terminal device having a safety level recognition unit 34 having a security level recognition means for recognizing the security level of the terminal device 2 of the subscriber, and a supporter terminal device calling means for calling the supporter terminal device 6 based on the supporter information. The communication apparatus includes a calling unit 35 and a supporter information transmission unit 43 having supporter information transmission means for transmitting supporter information of a supporter who has responded. Note that the supporter information sending unit 43 sends a supporter information after entering a call, and if only a line on the call can be used between the terminal devices 5 of the called party, for example, a PB (Push Button) signal is sent. Switching is performed and switching is performed, and supporter information is transmitted / received between them (claim 13).

  Further, the nuisance call countermeasure device 7 includes a balance degree detection unit 38 having a balance degree detection means for detecting a balance degree including up / down traffic during a call, and a recognition result and a balance degree detection unit 38 of the safety degree recognition unit 34. And a supporter terminal device call determination unit 40 having supporter terminal device call determination means for determining whether or not to call the supporter's terminal device 6 based on the detection result (claim 14).

  The nuisance call countermeasure device 7 also includes a supporter terminal device call request information receiving unit having supporter terminal device call request information receiving means for receiving call request information of the supporter's terminal device 6 including specifying the supporter. 44 is included. Note that the supporter terminal device call request information receiving unit 44 can receive only the supporter device call request information after entering a call, and can only use the line on the call between the terminal devices 5 of the callees. For example, switching and switching are performed using a PB (Push Button) signal, and supporter terminal device call request information is transmitted and received during that time (claim 15).

  The nuisance call countermeasure device 3 includes a supporter terminal device participation notification unit 42 having supporter terminal device participation notification means for notifying the caller's terminal device 2 that the supporter's terminal device 6 joins the call. (Claim 16).

  Next, the configuration of the constituent devices in the system of the embodiment will be described.

  FIG. 9 is a diagram showing a configuration example of the system configuration apparatus in FIG. Components that are the same as or equivalent to those in FIG. 8 are assigned the same reference numerals, and detailed descriptions thereof are omitted.

  The nuisance call countermeasure device 7 includes a communication network interface unit 31 that interfaces with a communication network, a supporter information storage unit 33, a security level recognition unit 34, a supporter terminal device calling unit 35, and a supporter information transmission unit 43. A multi-party call unit 37 that enables multi-party calls, a balance degree detection unit 38, a call recording unit 39 that records a call by being activated when the terminal device 6 of the supporter is called, and support. The caller terminal device call determining unit 40, the supporter terminal device call request information receiving unit 44, and the supporter terminal device participation notifying unit 42 are configured. The communication network interface unit 31 includes the caller terminal device 2 and Transmission / reception unit 311 for transmitting and receiving signals, transmission / reception unit 312 for transmitting / receiving signals to / from the terminal device 6 of the supporter, and transmission / reception of signals between the terminal device 5 of the called party It is intended to include a transceiver 313 that performs.

  The caller's terminal device 2 is a fixed telephone, a portable terminal device, a PC (Personal Computer) having a communication function, or the like.

  The terminal device 5 of the called party is a fixed telephone, a PC having a communication function, or the like.

  The terminal device 6 of the supporter is a fixed phone, a mobile terminal device, a PC having a communication function, or the like.

  Next, the method of the present invention will be described by explaining the operation of the system described above.

  FIG. 10 is a sequence chart showing an operation example of the system in FIG. This figure shows a sequence among the terminal device 2 of the caller, the nuisance call countermeasure device 7, the terminal device 6 of the supporter, and the terminal device 5 of the callee. The upper part of FIG. 10 corresponds to the fourth service described in FIG. 7, and the lower part corresponds to the fifth service. A fourth service sequence will be described.

  When the terminal device 6 of the supporter accesses the nuisance call countermeasure device 7 (step C1), the nuisance call countermeasure device 7 performs authentication and receives and stores supporter information (step C2). When the caller's terminal device 2 makes a call and arrives at the nuisance call countermeasure device 7 (step C3), the nuisance call countermeasure device 7 recognizes the degree of security (step C4). (Step C5) When the supporter responds (Step C6), the terminal device 5 of the receiver is connected (Step C7), the receiver responds (Step C8), and sends supporter information (Step C9). The multi-party call mode is entered (step C10).

  Next, a fifth service sequence will be described.

  When the caller terminal device 2 makes a call and arrives at the nuisance call countermeasure device 7 (step D1), the nuisance call countermeasure device 7 recognizes the degree of security (step D2), but at this point, the supporter terminal device 6 is called. Without connecting, the caller is connected to the terminal device 5 (step D3), the callee responds (step D4), enters the call (step D5), and after entering the call, the up / down balance of traffic or the like (Step D6), it is determined that it is better to call the terminal device 6 of the supporter from the recognition result of the safety level and the detection result of the balance level (step D7), and the terminal device 6 of the supporter is called (step D7). D8) When the supporter responds (step D9), the supporter information is transmitted (step D10), and the multi-party call mode is entered (step D11).

  As described above, according to the embodiment, by placing the nuisance call countermeasure device 7 on the network side, even if it is the first nuisance call, the user is not aware that the call is malicious. In addition, the identified supporter can be notified, and the supporter who has received the notification can participate in the call, monitor, etc. It is possible to implement a method and system for preventing unwanted calls that support the user's response.

  The security level recognition step and the security level recognition means of the present invention recognize the security level by, for example, the difference between the caller's phone number and the number notification or non-notification. Phone numbers and IDs that the person can (recognize) to be relieved are provided as data, and the degree of reassurance is recognized by referring to the data when receiving a call.

  As described above, it is obvious that the present invention can be used industrially. In other words, for spam calls and malicious calls, the use of anti-nuisance call countermeasure systems that can prevent the elderly, especially those often involved in crime, will spread, and the software and hardware markets that support these services and systems will expand. There is expected.

1 is a configuration diagram of a system according to an embodiment of the present invention. Explanatory drawing which shows the outline | summary of the service in one embodiment of this invention. FIG. 2 is an explanatory diagram illustrating a function example of a component device and a connection example between component devices in the system of FIG. 1. FIG. 4 is a block diagram illustrating a configuration example of a system in FIG. 3. 4 is a sequence chart for explaining an operation example of the system in FIG. 3. The block diagram of the system of the other embodiment of this invention. Explanatory drawing which shows the outline | summary of the service in the other embodiment of this invention. FIG. 7 is an explanatory diagram illustrating a function example of a component device and a connection example between component devices in the system of FIG. 6. The block diagram which shows the structural example of the system in FIG. The sequence chart explaining the operation example of the system in FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Communication network 2 ... Caller's terminal device 3, 7 ... Nuisance call countermeasure device 5 ... Callee's terminal device 6 ... Supporter's terminal device 31 ... Communication network interface unit 32 ... Calling terminal device interface unit 33 ... Supporter Information accumulating unit 34 ... Reliable degree recognition unit 35 ... Supporter terminal device call unit 36 ... Supporter information display unit 37 ... Multi-party call unit 38 ... Balance degree detection unit 39 ... Call recording unit 40 ... Supporter terminal device call determination unit DESCRIPTION OF SYMBOLS 41 ... Supporter terminal device call request information reception part 42 ... Supporter terminal device participation notification part 43 ... Supporter information transmission part 44 ... Supporter terminal device call request information reception part 311, 312, 313 ... Transmission / reception part

Claims (16)

A communication network, a nuisance call countermeasure device connected to the communication network, a calling subscriber's terminal device, a supporter's terminal device, and a terminating subscriber's terminal device connected to the nuisance call countermeasure device. An annoying call countermeasure method applied to a network system configured as
The nuisance call countermeasure device is
A supporter information accumulating step for receiving and accumulating supporter information including the name of the supporter and the time zone information that can be supported;
A safety level recognition step for recognizing the security level of the terminal device of the calling subscriber when there is an incoming call;
A supporter terminal device calling step for calling the supporter's terminal device based on the supporter information based on the recognition result of the safety level;
A supporter information display step of displaying supporter information of a supporter who responded to the call. A communication network, a nuisance call countermeasure device connected to the communication network, a calling subscriber's terminal device, a supporter's terminal device, and a terminating subscriber's terminal device connected to the nuisance call countermeasure device. An annoying call countermeasure method applied to a network system configured as
The nuisance call countermeasure device is
A supporter information accumulating step for receiving and accumulating supporter information including the name of the supporter and the time zone information that can be supported;
A safety level recognition step for recognizing the security level of the terminal device of the calling subscriber when there is an incoming call;
A degree of balance detection step for detecting a degree of balance including upstream and downstream traffic during a call;
A supporter terminal device call determination step of determining whether to call the supporter's terminal device based on the recognition result of the safety level and the detection result of the balance level;
A supporter terminal device calling step of calling the supporter terminal device based on the supporter information based on the determination of the supporter terminal device call;
A supporter information display step of displaying supporter information of a supporter who responded to the call.   3. The nuisance call countermeasure method according to claim 1 or 2, wherein the nuisance call countermeasure device includes a supporter terminal device call request information receiving step of receiving call request information of a supporter terminal device including specifying a supporter. An annoying telephone call countermeasure method comprising: executing and calling the terminal device of the supporter by receiving the supporter device call request information.   4. The nuisance call countermeasure method according to claim 1, wherein when the nuisance call countermeasure device displays supporter information of the responding supporter, the supporter terminal device makes a call to the caller terminal device. An anti-nuisance call countermeasure method comprising: executing a support terminal device participation notification step of notifying that the user joins the device. Application to a network system comprising a communication network, a nuisance call countermeasure device connected to the communication network, a terminal device of a calling subscriber, a terminal device of a called subscriber, and a terminal device of a supporter An annoying telephone countermeasure method
The nuisance call countermeasure device is
A supporter information accumulating step for receiving and accumulating supporter information including the name of the supporter and the time zone information that can be supported;
A safety level recognition step for recognizing the security level of the terminal device of the calling subscriber when there is an incoming call;
A supporter terminal device calling step for calling the supporter's terminal device based on the supporter information based on the recognition result of the safety level;
A supporter information sending step of sending supporter information of a supporter who responded to the call to the terminal device of the called party is executed. Application to a network system comprising a communication network, a nuisance call countermeasure device connected to the communication network, a terminal device of a calling subscriber, a terminal device of a called subscriber, and a terminal device of a supporter An annoying telephone countermeasure method
The nuisance call countermeasure device is
A supporter information accumulating step for receiving and accumulating supporter information including the name of the supporter and the time zone information that can be supported;
A safety level recognition step for recognizing the security level of the terminal device of the calling subscriber when there is an incoming call;
A degree of balance detection step for detecting a degree of balance including upstream and downstream traffic during a call;
A supporter terminal device call determination step of determining whether to call the supporter's terminal device based on the recognition result of the safety level and the detection result of the balance level;
A supporter terminal device calling step of calling the supporter terminal device based on the supporter information based on the determination of the supporter terminal device call;
And a supporter information sending step of sending supporter information of the supporter responding to the call to the terminal device of the called party.   7. The nuisance call countermeasure method according to claim 5 or 6, wherein the nuisance call countermeasure device receives call request information of a supporter terminal device including specifying a supporter. , And calling the supporter's terminal device by receiving the supporter's terminal device call request information.   8. The nuisance call countermeasure method according to claim 5, wherein when the nuisance call countermeasure device sends supporter information of a responding supporter to the terminal device of the callee, the caller's terminal device receives the supporter information. A nuisance call countermeasure method comprising: performing a support terminal device participation notification step of notifying that a terminal device of a support person joins a call. A communication network, a nuisance call countermeasure device connected to the communication network, a calling subscriber's terminal device, a supporter's terminal device, and a terminating subscriber's terminal device connected to the nuisance call countermeasure device. An annoying phone call system configured as
The nuisance call countermeasure device includes:
A supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information;
A safety level recognition means for recognizing the security level of the terminal device of the calling subscriber when there is an incoming call;
A supporter terminal device calling means for calling the supporter's terminal device based on the supporter information based on the recognition result of the safety level;
A nuisance call countermeasure system comprising: supporter information display means for displaying supporter information of a supporter who responds to the call. A communication network, a nuisance call countermeasure device connected to the communication network, a calling subscriber's terminal device, a supporter's terminal device, and a terminating subscriber's terminal device connected to the nuisance call countermeasure device. An annoying phone call system configured as
Annoying telephone countermeasure device
A supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information;
A safety level recognition means for recognizing the security level of the terminal device of the calling subscriber when there is an incoming call;
A degree of balance detection means for detecting a degree of balance including upstream and downstream traffic during a call;
A supporter terminal device call determination unit that determines whether or not to call the supporter's terminal device based on the recognizing result of the safety level and the detection result of the balance level;
A supporter terminal device calling means for calling the supporter's terminal device based on the supporter information based on the determination of the supporter terminal device call;
A nuisance call countermeasure system comprising: supporter information display means for displaying supporter information of a supporter who responds to the call.   The nuisance call countermeasure system according to claim 9 or 10, wherein the nuisance call countermeasure device includes supporter terminal device call request information receiving means for receiving call request information of a supporter terminal device including specifying a supporter. An anti-nuisance call countermeasure system comprising: calling the terminal device of the supporter by receiving the supporter device call request information.   12. The nuisance call countermeasure system according to claim 9, wherein when the nuisance call countermeasure device displays supporter information of a responding supporter, the supporter terminal device makes a call to the caller terminal device. A nuisance call countermeasure system comprising: a support terminal device participation notifying means for notifying that the user joins. Nuisance call countermeasure system comprising a communication network, a nuisance call countermeasure device connected to the communication network, a calling subscriber's terminal device, a terminating subscriber's terminal device, and a supporter's terminal device Because
The nuisance call countermeasure device includes:
A supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information;
A safety level recognition means for recognizing the security level of the terminal device of the calling subscriber when there is an incoming call;
A supporter terminal device calling means for calling the supporter's terminal device based on the supporter information based on the recognition result of the safety level;
A nuisance call countermeasure system comprising: supporter information sending means for sending supporter information of a supporter who responds to the call to the terminal device of the called party. Nuisance call countermeasure system comprising a communication network, a nuisance call countermeasure device connected to the communication network, a calling subscriber's terminal device, a terminating subscriber's terminal device, and a supporter's terminal device Because
The nuisance call countermeasure device includes:
A supporter information storage means for receiving and storing supporter information including a supporter's name and supportable time zone information;
A safety level recognition means for recognizing the security level of the terminal device of the calling subscriber when there is an incoming call;
A degree of balance detection means for detecting a degree of balance including upstream and downstream traffic during a call;
A supporter terminal device call determination unit that determines whether or not to call the supporter's terminal device based on the recognizing result of the safety level and the detection result of the balance level;
A supporter terminal device calling means for calling the supporter's terminal device based on the supporter information based on the determination of the supporter terminal device call;
A nuisance call countermeasure system characterized by comprising supporter information sending means for sending supporter information of a supporter responding to the call to the terminal device of the called party.   15. The nuisance call countermeasure system according to claim 13 or 14, wherein the nuisance call countermeasure device receives support request information of a terminal device of a supporter including specifying a supporter. And receiving the supporter terminal device call request information, and calling the supporter's terminal device. The nuisance call countermeasure system according to any one of claims 13 to 15, wherein the nuisance call countermeasure device transmits the supporter information of the responder who has responded to the terminal device of the callee. A nuisance call countermeasure system comprising: a support terminal device participation notification means for notifying that a terminal device of a support person joins a call.

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