JPH04369042A - Monitoring system for automatic transaction machine - Google Patents

Abstract

PURPOSE:To monitor the operation state of each automatic transaction machine arranged in each shop individually in each transaction mode. CONSTITUTION:At the time of receiving a telegram from an ATM or a CD, an operation data updating means 9 updates the operation data of each transaction mode in a hard disk device 4. An operation rate judging means 10 judges the operation rate of each transaction mode in each shop 13 based upon the updated data. An operation status judging means 11 judges the operation status of each transaction mode based upon the operation rate and controls a CRT display 3. The display 3 displays the operation status of each shop in each transaction mode.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device monitoring system that centrally monitors the operating status of a plurality of automatic transaction devices installed at each business branch using an operation monitoring device.

0002

[Prior Art] Each automatic transaction device (cash dispenser (CD), automatic teller machine (ATM) installed in each branch of financial institutions)
), etc.} The monitoring center of a financial institution is equipped with an operation monitoring device that is connected online to each automatic transaction device of each branch. This operation monitoring device individually monitored the operation status of each automatic transaction device at each branch as follows.

That is, (1) the operating status of the automatic transaction device is displayed on a CRT (Catho
display on a display screen or display panel. (2) Alternatively, display only the faulty automatic transaction device on the screen of the CRT display. (3) Alternatively, the identification number, etc. of each automated teller machine to be monitored is displayed on the CRT display screen, and a mark is placed on the identification number of an automated teller machine that is in trouble.

[0004] Based on the display on the CRT display, etc., the monitoring center sends a maintenance specialist of the financial institution or a security guard of the security company contracted with the financial institution to the store where the automatic transaction device related to the abnormal display is installed. (In case of (1) above)
, or to a store where the automatic transaction device related to the display is installed ((2) above)
(in the case of (3) above), or to the store where the automated teller machine with the marked identification number display was installed (in the case of (3) above) to repair the fault in the automated teller machine. However, the above-described centralized monitoring method using the conventional operation monitoring device has the following problems.

In other words, in the monitoring methods (1) and (3), if there are many automatic transaction devices to be monitored, it is difficult to grasp the operating status of each branch, and according to the method (2) above, Each branch does not know how many other automated teller machines are operating normally, so there is a problem in that the operating status of each branch cannot be grasped. On the other hand, in recent years, financial institutions have increased the number of automatic transaction machines installed per branch in line with the implementation of a five-day work week system, and have endeavored to further improve their services to customers. and,
As the number of automatic transaction machines installed increases in this way, even if some automatic transaction machines at one branch are malfunctioning, other normal automatic transaction machines are still operating, so there is no problem for customers. Does not occur. Therefore, even if a failure occurs in some automated teller machines, there is no longer a need to quickly dispatch specialized maintenance personnel or security guards.

[0006] Therefore, the automatic transaction devices that can be used by customers at each branch are ascertained, and when the number of operating machines decreases to a predetermined number (tolerable limit number), automatic transaction devices related to failures at the branch are identified. It is preferable to deal with recovery. Therefore, the present applicant previously proposed an operation monitoring device that displays the number of automatic transaction devices in operation at each branch and the number of automatic transaction devices that have stopped due to failure (Patent Application No. 25697
No. 1).

[0007]

[Problems to be Solved by the Invention] However, simply grasping the number of operating machines and the number of stopped machines for each branch has the following problems. In other words, automatic transaction devices include cash dispensers (CDs) and automatic teller machines (ATMs).CDs only have payment and inquiry transaction modes (functions), while ATMs have only payment and inquiry transaction modes. The device has transaction modes of deposit and bookkeeping, and recently, devices with other transaction modes such as transfer and transfer have also been put into practical use.

[0008] Therefore, as mentioned above, it is impossible to judge the operating status of each transaction mode such as transfer by simply knowing that the number of operating machines is 8 and the number of stopped machines is 2 for each branch. It is. Therefore, if two ATMs with transfer mode (function) are installed together with an ATM without CD and transfer mode (function), and two ATMs with transfer mode are stopped, the number of operating Because of this, even if it is determined that ``recovery from the failure is not yet necessary,'' transfer processing cannot be performed, and there is a risk that service to customers may deteriorate. The present invention was made to solve these problems, and even if a plurality of automatic transaction devices with different transaction modes are installed in each branch, the operating status of each device can be monitored for each transaction mode. The purpose is to provide a monitoring system for automated transaction devices.

[0009]

[Means for Solving the Problems] The present invention provides monitoring of an automatic transaction device in which an operation monitoring device is connected via a line to a plurality of automatic transaction devices installed in each business branch and having different transaction modes. In the system, the operation monitoring device has an operation data storage section that stores operation data by transaction mode indicating the operating status of each automatic transaction device for each transaction mode for each branch, and a failure from any automatic transaction device.・Operation data update means that determines the corresponding automatic transaction device based on the recovery message and updates the operation data for each transaction mode in the storage unit, and the operation of each transaction mode for each branch based on the operation data for each transaction mode. an operating rate determination means for determining the rate;
The present invention is characterized by the provision of operating status determining means for determining the operating status for each transaction mode based on the operating rate, controlling the operating status notification means, and notifying the operating status.

0010

[Operation] When a failure/recovery message is sent from any automatic transaction device, the operational data updating means determines the corresponding automatic transaction device and updates the operational data for each transaction mode in the operational data storage section. The operating rate determining means determines the operating rate of each transaction mode for each branch based on the latest operating data for each transaction mode. The operating status determination means determines the operating status for each transaction mode based on the operating rate, and controls an operating status notification (display) means such as a CRT display to inform the supervisor of the operating status.

[0011]

Embodiments Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram of a monitoring system according to the present invention. In FIG. 1, 1 indicates an operation monitoring device. This operation monitoring device 1 is installed in a monitoring center that centrally manages the automatic transaction devices of each business branch. The operation monitoring device 1 includes a main control section 2, and a CRT display 3 and a hard disk device 4 are connected to the main control section 2, respectively. The CRT display 3 is used to display the operating status of each transaction mode of the automatic transaction device at each branch (see FIG. 3).

The hard disk drive 4 stores a program for operating the main control section 2 and operational data for each branch and transaction mode, which will be described later. That is, in FIG. 1, 13 and 15 indicate each branch, and one branch 1
For example, 10 automatic transaction machines are installed in the branch 15, and a plurality of automatic transaction machines are similarly installed in the other branch 15. In this embodiment, the branch 13 has seven automatic teller machines (ATMs) (a to g) and a cash dispensing machine (CD
) are installed (a~c), and ATMa~c are ``
The transaction modes (functions) are ``Payment'', ``Inquiry'', ``Deposit'', ``Bookkeeping'', and ``Transfer''.
CDa~c has transaction modes other than "Payment" and "
It has only a transaction mode of ``Inquiry'' (see Figure 2). Further, ATMs h, i, . . . and CDs m are installed in other branches 15, and these automatic transaction devices have different transaction modes as described above.

[0013] The above-mentioned operation data for each transaction mode has a structure corresponding to each branch office 13, 15, etc., and is stored in the branch master file of the hard disk drive 4. Figure 2
1 is an explanatory diagram of operating data corresponding to a sales branch 13. FIG. In this FIG. 2, "ATMa~g" and "CDa~c"
indicate the machine number, and the ATM and C corresponding to each machine number
Transaction modes such as "payment" held by D are indicated by "o", and transaction modes not held by D are indicated by "-". In addition, "x" indicates an ATM or CD that has stopped due to a failure.
are shown, and in the illustrated example ATMc, f and CDa
has stopped. In addition, ATM and C at branch 13 and 15
D is connected to the public network 12 via connection adapters 14 and 16, and the communication control unit 5 of the operation monitoring device 1 is connected to the public network 12. Furthermore, other ATMs and the like of business offices (not shown) are connected to the public network 12.

Again, in the operation monitoring device 1, a keyboard 6, a printer 7, and an alarm 8 are connected to the main control section 2. The keyboard 6 is mainly operated by a supervisor when displaying various monitoring data on the CRT display 3. The printer 7 is used to print out data. As will be described later, the alarm device 8 starts operating under the control of the operating status determining means 11 and outputs an alarm sound.

Now, the main control section 2 has an operating data updating means 9.
, an operating rate determining means 10 and an operating status determining means 11. When a failure/recovery message is sent from any ATM (or CD), the operating data update means 9 searches the branch master file in the hard disk drive 4 and updates the operating data by transaction mode of the corresponding machine number to the message. Update based on. This failure/recovery message has a structure in which data indicating the occurrence of a failure or the completion of recovery is added to data including the branch number, machine number of the automatic transaction device, etc. Therefore, connection adapter 14 is connected to ATMc, f, and CDa of branch 13.
When a failure/recovery message indicating the occurrence of a failure is sent to the communication control unit 5 via the public network 12, the operating data updating means 9 searches the branch master file in the hard disk drive 4 and updates the information based on the received message. Branch and machine number ATM
, f, and CDa, and update their operation data by transaction mode to "x". That is, each transaction mode of ATMc, f is updated from "○" to "x" for each transaction mode "Payment", "Inquiry", "Deposit", "Booking", "Transfer" (ATMc only), and the transaction mode of CDa " Update "Payment" and "Inquiry" from "○" to "×".

When the operating rate determining means 10 receives the update end signal from the operating data updating means 9, it takes in the latest operational data for each transaction mode from the hard disk drive 4, and based on this data, determines the operating rate of each branch according to the transaction mode. A separate calculation (judgment) is performed, and the calculation result (operation rate data) is sent to the hard disk device 4 for storage, and simultaneously sent to the operation status determination means 11. Here, the operating rate by transaction mode means that ATMa~g and CDa~c are ``payment'' and ``inquiry''.
In the case of having each transaction mode, it shows the ratio between the number of machine numbers having that transaction mode and the number of operating machines among them. In the example of FIG. The operating rate of each transaction mode of “Inquiry” is 7/10 = 7
It becomes 0%. In addition, the operating rate of each transaction mode of "deposit" and "bookkeeping" is determined if the machine number with that transaction mode is ATM
~g, 7 machines, among which the stopped machine number is ATMc, f
Since there are two units, 5/7 = 71%. Furthermore, "transfer"
The operating rate of the transaction mode is 2/3 = 67% because there are three machines, ATMa to c, having the transaction mode, and only ATMc is stopped.

When the operating status determining means 11 receives the operating rate data for each transaction mode, it compares it with the standard operating rate data and determines the operating status. Here, the standard operating rate data is data indicating "60% or more,""40 to 59%," and "39% or less," and the operating status determination means 11 determines that the operating rate of each transaction mode is 60% or higher. In the case of 40% to 59%, it is determined that "dispatch is not necessary", and in the range of 40 to 59%, it is determined that "care is required", and 3.
If it is 9% or less, it is determined that "dispatch is necessary". The operating status determining means 11 controls the CRT display 3 based on these determination results to display the branch operating status screen shown in FIG. That is, as shown in FIG. 3, the CRT display 3 has alarm display sections 20a and 20b for each branch.
In addition to displaying ..., the display section 21 for each transaction mode corresponds to the transaction mode such as "payment" or "inquiry" for each branch.
a, 21b... are displayed. Then, upon receiving a determination signal for each transaction mode for each branch from the operation status determination means 11, the CRT display 3 displays the transaction mode display section 21a, etc. in color based on the determination signal. In this example, “
If the "payment" transaction mode etc. is a judgment signal indicating "dispatch unnecessary", the corresponding display part of the transaction mode specific display section 21a etc.
In the case of a judgment signal indicating ``Caution required'', the corresponding display part of the transaction mode specific display section 21a etc. is displayed in ``yellow'' color, and in the case of a judgment signal indicating ``dispatch required'', display by transaction mode. The corresponding display portions such as the section 21a are displayed in "red" color.

[0018] In particular, when a judgment signal indicating ``Dispatch is required'' is received, the alarm display section 20a of the corresponding branch is displayed as ``Dispatch required''.
Display the color “red”. On the other hand, when the operating status determining means 11 determines that "dispatch is necessary", it controls the operation of the alarm device 8 to output an alarm sound. Therefore, the supervisor can know whether dispatch is necessary without constantly checking the screen of the CRT display 3 visually.

Next, FIG. 5 shows the operation of the monitoring system of the present invention.
This will be explained based on the operation flowchart. As an example, if the operational data by transaction mode regarding the branch 13 has the data structure shown in FIG. The message is connected to the connection adapter 14 and the public network 1.
2 to the communication control unit 5 of the operation monitoring device 1. When the main control unit 2 receives the notification of completion of reception from the communication control unit 5, it takes in the failure/recovery message and sends it to the operating data updating means 9. As a result, the operation data updating means 9 searches the branch master file of the hard disk drive 4,
Operation data by transaction mode at the ATM of the corresponding branch 13 is imported (step 2). Then, this operating data is updated from "○" to "x" based on the failure/recovery message indicating the failure (step 3), and this updated operating data by transaction mode is stored in the predetermined branch master file of the hard disk drive 4. (Step 4). Therefore, the operating data for each transaction mode of the branch 13 is as shown in FIG.

Next, upon receiving the update completion signal, the operating rate determining means 10 takes in the operating data for each transaction mode (see FIG. 4) at the branch 13 of the hard disk device 4, and calculates the operating rate for each transaction mode ( Step 5). In this example, since the ATMc is out of order, the operating rate of the "payment" and "inquiry" transaction modes is 60%, as shown in FIG.
The operating rate for the "deposit" and "bookkeeping" transaction modes is 57%, and the operating rate for the "transfer" transaction mode is 33%. These operating rate data are determined by the operating rate determining means 10 in the hard disk drive 4.
The data is stored at a predetermined location in the branch master file, and further sent to the operating status determining means 11.

[0021] The operating status determining means 11 compares the operating rate data for each transaction mode with the above-mentioned standard operating rate data (
Step 6). That is, in Figure 4, the operating rate of the "payment" and "inquiry" transaction modes is 60%, so it is determined that "dispatch is not necessary" (step 7), and the operating rate of the "deposit" and "booking" transaction modes is 57%. Therefore, it is determined that "caution is required" (step 8), and the operation rate of the "transfer" transaction mode is 33%, so
It is determined that "dispatch is necessary" (step 9).

Thereafter, the operation status determining means 11 sends a determination signal for each transaction mode to the CRT display 3 for control. As a result, the CRT display 3 displays the branch operation status screen shown in FIG. ” is displayed in green, “deposit” and “bookkeeping” are displayed in yellow, and “transfer” is displayed in red (step 12). Furthermore, since the CRT display 3 has received a determination signal indicating that "dispatch is required" in the "transfer" transaction mode (step S13), it displays "red" on the alarm display section 20m of the branch 13 (step S14).

On the other hand, the operating status determining means 11 controls the operation of the alarm device 8 to output an alarm sound when it determines that "dispatch is necessary" (step 15). Therefore, the supervisor can check the store operation status screen on the CRT display 3 and the presence or absence of the alarm sound.
You can find out whether dispatch is required to the branch. In the above embodiment, a blinking lamp may be operated instead of the alarm device 8, or the alarm display section 20a may be made to blink. Alternatively, the corresponding transaction mode display portion such as the transaction mode display section 21a may be made to blink without providing the alarm display section 20a or the like.

[0024]

[Effects of the Invention] As explained above, according to the present invention,
Operation data for each transaction mode is stored in the storage unit, and this data is updated each time a failure/recovery message is received from an automatic transaction device with a different transaction mode, and after determining the operation rate for each transaction mode, the transaction mode is changed. Since another operating status is determined and the determination result is notified by the operating status notification means, the supervisor can grasp the operating status of the branch for each transaction mode and judge whether dispatch is necessary. Therefore, even if a large number of automated teller machines are in operation, problems such as inability to process transactions such as transfers do not occur, and services to customers are significantly improved.

[Brief explanation of drawings]

FIG. 1 is a block diagram of a monitoring system for an automatic transaction device according to the present invention.

FIG. 2 is an explanatory diagram of operation data by transaction mode according to the present invention.

FIG. 3 is a diagram showing an example of a branch operating status screen according to the present invention.

FIG. 4 is an explanatory diagram showing an example of updating operational data by transaction mode in FIG. 2;

FIG. 5 is an operation flowchart of the monitoring system of the present invention.

[Explanation of symbols]

1 Operation monitoring device 2 Main control section 3 CRT display 4 Hard disk device 8 Alarm device 9 Operation data update means 10 Operation rate determination means 11 Operation status determination means

Claims (1)

[Claims] Claim 1: A plurality of automatic transaction devices with different transaction modes installed in each business branch, and an operation monitoring device that is connected to these automatic transaction devices via a line and monitors the operating status of each. In the automatic transaction device monitoring system, the operation monitoring device includes an operation data storage unit storing transaction mode-specific operation data indicating the operation status of each transaction mode of the plurality of automatic transaction devices for each business branch. and an operating data updating means for determining a corresponding automatic transaction device based on a failure/recovery message from one of the automatic transaction devices and updating operation data for each transaction mode in the operation data storage unit, and for each transaction mode. operating rate determining means for determining the operating rate of each transaction mode for each branch based on operating data; and determining the operating status of each transaction mode based on the operating rate and controlling an operating status notification means. A monitoring system for an automatic transaction device, comprising: operating status determining means for notifying the operating status.