JP3410295B2 - Automatic transaction equipment monitoring system - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device monitoring system, and in particular, when displaying the operating status of an automatic transaction device, the contents of failure of each automatic transaction device and the failure of the installation place of the automatic transaction device. The present invention relates to an automatic transaction device monitoring system that also displays rates.

[0002]

2. Description of the Related Art Conventionally, in an automatic transaction device monitoring system for monitoring an automatic transaction device, in order to grasp the operation status of the automatic transaction device, the following three main displays are performed on the display of the monitoring device. Was there. Display the status (normal / abnormal) of the fully automated transaction equipment to be monitored on the display Only the automated transaction equipment that is in trouble is displayed on the display
Displays the number of installed automatic transaction devices on the display

[0003]

However, according to the above-mentioned conventional technique, if the number of automatic transaction devices to be monitored is large, it is difficult to grasp the operating status of each sales office.
Then, it is difficult to judge the urgency of trouble response because it is not possible to know how many other automatic transaction devices are operating normally.

However, if the number of automated transaction devices or the number of sales offices to be monitored is large, the operating status is displayed on a plurality of screens, and it is difficult to grasp the sales offices that need to be dealt with. In addition, when the failure rate is high (that is, when the operation rate is low), the cause cannot be determined (it is necessary to see the status of each automated teller machine on a separate screen.) It is possible to grasp the operating status, ・ If there is a faulty automatic transaction device, it is possible to understand what is causing the fault, efficient operation of the automatic transaction device, and security for the faulty automatic transaction device. It is necessary to reduce the staff dispatch rate and reduce the load on the monitoring operator who operates the monitoring system.

[0005]

SUMMARY OF THE INVENTION The present invention is directed to a plurality of automatic transaction devices and a plurality of automatic transaction devices connected to each other.
An automatic teller machine monitoring system comprising a monitoring apparatus for monitoring a dynamic transaction device, wherein the monitoring device includes a display unit displaying the failure status of the automatic teller machine has a control unit, the <br/> controller , based on the failure <br/> message sent from the automatic teller machine when a fault occurs, vs an automated teller machine for each and fault content in failure
In addition to responding and displaying them collectively for each installation location, the total number of installations and failures of these automatic transaction devices at each installation location
The number of occurrences is displayed, and an automatic failure is displayed every time a failure occurs.
New transaction equipment and failure details for each installation location
It is characterized in that the display is performed in order from No.

[0006]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram of an automatic transaction device monitoring system of this embodiment.
Reference numeral 1 is a monitoring device, which is provided in a monitoring center that monitors the operating state of the automatic transaction device installed in each branch of a financial institution. The monitoring device 1 is online connected to the automatic transaction device of each sales office via the communication line 2, and receives a failure / recovery message from the automatic transaction device or sends an operation instruction to automatically Monitor the operating status of transaction equipment. In addition, in this figure, the automatic transaction apparatus is shown as M1 to Mn and Mm. In the following description, this "automatic transaction device" is abbreviated as "automatic machine".

The monitoring device 1 includes a processor 3 as a control unit and a memory 4 for temporarily storing data.
A disk 5 for recording data, a display 6 and a printer 8 which serve as a display unit for displaying a failure condition (operating condition), and a keyboard 7 as an input device.
Etc. The processor 3, memory 4, disk 5, display 6, keyboard 7, and printer 8 are connected to the bus 9.

FIG. 2 is an explanatory diagram showing an example of screen display items according to the embodiment. The screen display information having the contents as shown in this figure is only for the automatic machine in failure. It should be noted that the term "during failure" also includes an alarm state immediately before the stop, such as a bill near end. The screen display information shall be displayed according to the following rules.

The most recent obstacle is displayed on the top line of the display. Automatic machines that are out of order will be displayed together by installation location. The failure rate of the automatic machine is calculated for each installation location, and the colors are displayed according to the failure rate. For example, red: 2/3 or more automatic machines are in trouble, yellow: 2/3 to 1/3 automatic machines are in trouble, green: automatic machines in trouble are less than 1/3. Good. The “installation place” is a place where an automatic machine is placed. Automatic machines are usually located in cash service corners within branches, but they may also be installed in department stores, government offices, schools, stations, etc. outside the branch for the convenience of customers. These cash service corners, department stores, government offices, schools, stations, etc. are called installation locations.

[0012] Each financial institution manages the operating status of the automatic machines in units of installation locations. When a certain one automated machine fails, the urgency of dealing with the failure varies depending on how many automated machines are installed at the installation location of the automated machine. If there is only one, it will be a nuisance to customers, so it is necessary to take immediate action for disaster recovery. However, in an installation site where there are multiple automatic machines, other automatic machines can be used, so the urgency of troubleshooting is low. The present invention allows the operator to immediately know the urgency of this response.

FIG. 3 is an explanatory view showing the structure of the automatic transaction device master. This automatic transaction device master is used by the monitoring device 1 for managing information about the automatic machine, as will be described later. In this figure: -Store number: number assigned to each branch-Machine number: number assigned to each automatic machine in one branch, and the same machine number does not exist within one branch.

Installation location number: A number assigned to each location where an automatic machine in a branch is installed. Automatic machines are installed not only in branch stores but also in department stores, government offices, etc. The installation location number is a number assigned to the branch store, department store, etc., and the meaning of the value differs for each branch (however, if fixed at 1 inside the branch, it means that it is inside or outside the branch) become.). For example, 2 may be set as XX city hall at B branch, while 2 is XX department store at A branch.

-Automatic machine information: Information on the model of the automatic machine, operating hours, etc. -Automatic machine status: The current status of the automatic machine (normal / abnormal,
In case of abnormality. The nature of the failure. FIG. 4 is a flowchart showing the embodiment, and each step of this figure will be described.

S1: The monitoring device 1 waits for a fault or a restoration message from the automatic machine. Stored in the electronic message are a store number and a machine number for uniquely identifying the automatic machine, the current state of the automatic machine (normal / abnormal, and in the case of an abnormality, a failure content thereof), and the like. S2: Using the store number / machine number in the received message as a key, the automatic transaction device master shown in FIG. 3 is searched, and the automatic machine state in this master is compared with the contents of the received message. If there is no change in the state , Return to S1. If the state has changed, the content of the received electronic message is written in the automatic machine state in the automatic transaction device master, and the process proceeds to S3.

S3: If it is determined that the state of the automatic machine has changed from normal to failure, the process proceeds to S4, and if not, the process branches to S9. S4: In order to display new information, the information of each automatic machine being displayed is shifted down by one line, and the received automatic machine information (contents shown in FIG. 2) is displayed on the top line. The information being displayed is stored in the memory 4.

S5: Since the automatic machines at the same installation location are collectively displayed, it is judged whether or not the information of the automatic installation machine of the automatic installation machine to be newly displayed is already displayed. . (The automatic transaction device master is searched by using the store number / machine number in the received message as a key, and the installation place number in the automatic transaction device master is retrieved. The one matching this store number / machine number / installation place number is on the memory 4 It is determined whether or not it is in the information being displayed. If it is, it means that it is being displayed.) If it is being displayed, the process proceeds to S6. If not, the process proceeds to S7.

S6: The automatic machines at the same installation location are displayed on the second and subsequent lines. S7: Reassign the fault number. S8: The failure rate (number of failed machines / number of installed machines) is calculated, and the display color of each automatic machine information at the installation location is rewritten according to the failure rate. The process returns to S1. Examples of screens in the case of a failure from normal are shown in G1 and G2 of FIG.

S9: If it is determined that the state of the automatic machine has recovered from the failure, the process proceeds to S10. If not (if another failure has occurred during the failure), the process proceeds to S4.
Branch to. It should be noted that examples of screens in case of failure → normal recovery are shown in G1 and G3 of FIG. 5, and examples of screens in case of failure → other failure are shown in G1 and G4 of FIG. S10: Since the automatic machine is normally restored from the failure, the information of the automatic machine is erased, and the information displayed after the information of the automatic machine is filled in one line.

S11: It is determined whether or not the automatic machines at the same location are being displayed. If it is being displayed, the process proceeds to S7, and if not, the process proceeds to S1. As described above, according to the present embodiment, the failure / operation status of the automatic machine can be grasped for each installation location of the automatic machine. -Since only the faulty automatic machine is displayed, the number of display screens is reduced and the operator's operation load is reduced.

Since the display color is changed according to the operating condition and the number of installed units in the installation place is displayed, the operator can easily determine whether or not an emergency response is required.

[0021]

As described in detail above, the present invention has the following problems.
Based on the fault message sent from the automatic transaction device at the time of damage
, The automatic transaction device in trouble and the details of the trouble are set up
These are displayed together for each location, and these automatic
Shows the total number of installed devices and the number of failed devices at each installation location
In addition, the automatic transaction device and the
According to the contents of damage, in order from newest to oldest ones at each installation location
Since the display is performed in this way, the monitoring operator can easily grasp and deal with the failure occurrence state, and this has the effect of reducing the load on the monitoring operator. In addition, it has the effect of speeding up the response to a failure and improving the efficiency of dispatching security guards for handling an automatic failure machine.

[Brief description of drawings]

FIG. 1 is a configuration diagram of an automatic transaction device monitoring system according to an embodiment.

FIG. 2 is an explanatory diagram showing an example of screen display items according to the embodiment.

FIG. 3 is an explanatory diagram showing an automatic transaction device master configuration.

FIG. 4 is a flowchart showing an embodiment.

FIG. 5 is an explanatory diagram of a screen display example according to the embodiment.

[Explanation of symbols]

1 Monitoring device 3 control unit 6 Display

Front page continuation (58) Fields surveyed (Int.Cl. ⁷ , DB name) G07D 9/00-13/00 G07C 3/00-3/12 G07F 7/08-7/12 G07F 19/00 G06F 17 / 60-19/00

Claims (2)

(57) [Claims] 1. A plurality of automatic teller machine, the automated teller machine monitoring system comprising a monitoring apparatus for monitoring these automated teller machine connected to the said plurality of automatic transaction apparatus, the monitoring device, an automatic teller machine a display unit for displaying a fault occurrence, a control unit, the control unit is disabled is sent from the automatic teller machine in case of failure
On the basis of the harm telegram, versus an automatic transaction equipment and the failure content in Failure
In addition to responding and displaying them collectively for each installation location, the total number of installations and failures of these automatic transaction devices at each installation location
The number of occurrences is displayed, and an automatic failure is displayed every time a failure occurs.
New transaction equipment and failure details for each installation location
An automatic transaction device monitoring system characterized by displaying in order from No. 2. The display color according to claim 1, wherein the display color is determined according to the failure rate for each installation location.
An automated transaction device monitoring system characterized by displaying information on an automated transaction device that is in trouble .