JP2827061B2 - Monitoring system for automatic transaction equipment - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a monitoring system for an automatic transaction apparatus for centrally monitoring the operation status of a plurality of automatic transaction apparatuses installed in each branch office.

[0002]

2. Description of the Related Art Automatic transaction machines and cash dispensers (CDs) and automatic depositing and dispensing machines (ATs) installed in branches of financial institutions.
M) In case of intensively monitoring the operation status of (1), etc. The monitoring center of the financial institution is provided with an operation monitoring device that is connected online with each automatic transaction device of each branch. This operation monitoring device individually monitors the operation status of each automatic transaction device of each branch as follows.

[0003] (1) The operation status of an automatic transaction apparatus is distinguished between normal and abnormal by using a CRT (Cathode Ray).
Tube) Display on the screen of the display or on the display panel. (2) Or, display only the failed automatic transaction apparatus on the screen of the CRT display. (3) Alternatively, enter the identification number etc. of each automated teller machine to be monitored
The information is displayed on the screen of the RT display, and the identification number of the failed automatic transaction apparatus is marked.

[0004] In the monitoring center, based on the display on the CRT display or the like, a staff member specializing in the maintenance of the financial institution or a security guard of a security company contracting with the financial institution is sent to a store where the automatic transaction apparatus related to the abnormal display is installed. (In the case of (1) above), or to the store where the automatic transaction device related to the display is installed (in the case of (2)), or to the store where the automatic transaction device related to the identification number display with the mark is installed (the above (3) In the case of), a dispatch was made to recover the failure of the automatic transaction equipment related to the failure. However, the above-described centralized monitoring method using the operation monitoring device has the following problems.

In other words, in the monitoring methods (1) and (3), if there are many automatic transaction devices to be monitored, it is difficult to grasp the operation status of each branch, and according to the method (2), At each branch, there is a problem that it is not known how many other automatic transaction machines are operating normally, and therefore, it is not possible to grasp the operating status of each branch. On the other hand, in recent years, financial institutions have increased the number of automatic transaction devices installed per business branch in accordance with the implementation of a full-day workout system, thereby striving to further improve service to customers. When the number of automatic transaction devices is increased in this way, even if a failure occurs in one of the automatic transaction devices in one branch, since other normal automatic transaction devices are operating, it is possible to provide customers with an automatic transaction device. No problem occurs.
Therefore, even if a failure occurs in a part of the automatic transaction apparatus, it is no longer necessary to dispatch a maintenance clerk or a security guard immediately.

[0006] Therefore, the automatic transaction apparatus that can be used by the customer is grasped for each business office, and when the number of operating machines is reduced to a predetermined number (the allowable limit number), the automatic transaction apparatus related to the failure of the business office is determined. It is preferable to deal with recovery. Accordingly, the present applicant has previously proposed an operation monitoring device that displays the number of automatic transaction devices operating at each branch and the number of the same devices that are stopped due to a failure (Japanese Patent Application No. Hei. 256971
issue).

[0007]

However, simply grasping the number of operating units and the number of stopped units for each branch has the following problems. That is, as the automatic transaction apparatus, there are a cash dispenser (CD) and an automatic depositing and dispensing machine (ATM). The CD has only each transaction mode (function) of payment and inquiry. In addition, a device having transaction modes of deposit and bookkeeping, and to which other transaction modes such as transfer and transfer have been added recently has been put to practical use.

Accordingly, as described above, it is impossible to judge the operating status of each transaction mode such as transfer by simply knowing that the number of operating units is 8 and the number of stopped units is 2 for each branch. It is. Therefore, if two ATMs having a transfer mode (function) are installed together with a CD and an ATM having no transfer mode (function), and two ATMs having the transfer mode are stopped, the number of operating Therefore, the transfer process cannot be performed even if it is determined that "failure recovery is not necessary", and there is a possibility that the service to the customer may be reduced. The present invention has been made in order to solve such a problem, and even if a plurality of automatic transaction apparatuses having different transaction modes are installed for each branch, the operation status can be monitored for each transaction mode. It is an object to provide a monitoring system for an automatic transaction device.

[0009]

SUMMARY OF THE INVENTION According to the present invention, there is provided a method for monitoring an automatic transaction apparatus in which an operation monitoring apparatus is connected via a line to a plurality of automatic transaction apparatuses having different transaction modes installed in each branch. In the system, the operation monitoring device stores, in the operation data storage unit, operation data for each transaction mode indicating the operation status of each automatic transaction device in each transaction mode for each branch, and a failure from any one of the automatic transaction devices.・ Operation data updating means for judging the corresponding automatic transaction device based on the recovery message and updating the operation data for each transaction mode in the storage unit, and operating each transaction mode for each branch based on the operation data for each transaction mode. Operating rate judging means for judging the operating rate, and operating state judging means for judging the operating state of each transaction mode based on the operating rate, controlling the operating state notifying means and notifying the operating state. It is characterized in that was.

[0010]

When a failure / recovery message is sent from any of the automatic transaction devices, the operation data updating means determines the corresponding automatic transaction device and updates the operation data for each transaction mode in the operation data storage unit. The operating rate determining means determines the operating rate of each transaction mode for each branch based on the latest operating data for each transaction mode. The operating status determining means determines the operating status for each transaction mode based on the operating rate, and controls an operating status notifying (display) means such as a CRT display to notify the monitoring person of the operating status.

[0011]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram of a monitoring system according to the present invention. In FIG. 1, reference numeral 1 denotes an operation monitoring device. The operation monitoring device 1 is installed in a monitoring center that centrally manages automatic transaction devices in each branch. The operation monitoring device 1 includes a main control unit 2, and a CRT display 3 and a hard disk device 4 are connected to the main control unit 2, respectively. The CRT display 3 is used, for example, to display the operating status of each automatic transaction apparatus in each business mode in each transaction mode (see FIG. 3).

The hard disk drive 4 stores a program for operating the main controller 2 and operation data for each business mode, which will be described later, for each business mode. That is, in FIG. 1, 13 and 15 indicate respective offices, and one of the offices 13 is provided with, for example, ten automatic transaction apparatuses,
Similarly, a plurality of automatic transaction devices are installed in the other sales office 15. In this embodiment, the sales office 13 has seven automatic teller machines (ATM) (ag) and a cash dispenser (C).
D) are installed in three units (a to c), and ATMa to c have respective transaction modes (functions) of “payment”, “inquiry”, “payment”, “bookkeeping”, “transfer”, and ATMd G have transaction modes other than "transfer", and CDa-c have only transaction modes of "payment" and "inquiry" (see FIG. 2). In addition, ATMh, i... And CD
d to m are installed, and these automatic transaction apparatuses have different transaction modes as described above.

The above-mentioned operation data for each transaction mode has a configuration corresponding to each of the sales offices 13 and 15, and is stored in the sales office master file of the hard disk drive 4. FIG.
FIG. 4 is an explanatory diagram of operation data corresponding to the sales office 13. In FIG. 2, "ATMa-g" and "CDa-c"
Indicates each machine number, and ATM and C corresponding to each machine number
Transaction modes such as “payment” held by D are indicated by “○”, and transaction modes not held by D are indicated by “−”. In addition, "x" indicates an ATM or CD stopped due to a failure, and in the illustrated example, ATMc, f and C
Da has stopped. The ATMs and CDs of the offices 13 and 15 are connected to the public network 12 via connection adapters 14 and 16, and the communication control unit 5 of the operation monitoring device 1 is connected to the public network 12. Further, the public network 12 is connected to ATMs and the like of other offices (not shown).

In the operation monitoring apparatus 1 again, the keyboard 6, the printer 7, and the alarm 8 are connected to the main control unit 2. The keyboard 6 is mainly operated by the observer when various kinds of monitoring data are displayed on the CRT display 3. The printer 7 is used to print out data. The alarm 8 starts its operation under the control of the operation status determining means 11 and outputs an alarm sound, as will be described later.

The main control unit 2 has an operation data updating unit 9, an operation rate judgment unit 10, and an operation state judgment unit 11. The operation data updating means 9 is connected to any of the ATMs.
(Or CD), the failure / recovery message is sent, the sales office master file of the hard disk drive 4 is searched,
The transaction mode-specific operation data of the corresponding machine number is updated based on the message. The failure / recovery message has a configuration in which data indicating the occurrence of a failure or the completion of recovery is added to data including a branch number, an automatic transaction device number, and the like. Therefore,
When a failure / restoration message indicating the occurrence of a failure is transmitted from the ATMc, f, and CDa of the business office 13 to the communication control unit 5 via the connection adapter 14 and the public network 12, the operation data updating unit 9 sends the hard disk device 4 Search for the branch office master file, and branch office and machine number AT based on the received message.
Mc, f, and CDa are specified, and the operation data for each transaction mode is updated to “x”. That is, each transaction mode of ATMc and f "payment", "inquiry", "payment", "bookkeeping",
“Transfer” (ATMc only) is updated from “「 ”to“ × ”, and the transaction mode“ payment ”and“ inquiry ”of CDa is updated from“ 「” to “×”.

When the operation rate determining means 10 receives the update end signal from the operation data updating means 9, the operation rate determining means 10 fetches the latest operation data for each transaction mode from the hard disk device 4, and based on this data, determines the operation rate of each business office in the transaction mode. The calculation (judgment) is separately performed, and the calculation result (operating rate data) is sent to the hard disk device 4 for storage, and at the same time, is sent to the operating status judging means 11. Here, the operating rates by transaction mode are ATMa-g and CDa-c for "payment" and "inquiry".
In the example of FIG. 2, the ratio between the number of machine numbers having the transaction mode and the number of operating units in the transaction mode is shown. In the example of FIG. 2, since ATMc, f, and CDa are stopped, “payment” and “ Inquiry ”operating rate is 7/10 =
70%. The operating rate of each transaction mode of “payment” and “bookkeeping” indicates that the machine number having the transaction mode is an ATM.
a to g, 7 of which are ATMc,
Since f is two units, 5/7 = 71%. Further, the operation rate of the "transfer" transaction mode is 2/3 = 67% because the three machine numbers having the transaction mode are ATMa to c, of which only ATMc is stopped.

Upon receiving the operating rate data for each transaction mode, the operating state determining means 11 compares the operating rate data with the reference operating rate data to determine the operating state. Here, the reference operation rate data is “60% or more”, “40 to 59%”, “39% or less”.
The operation status determination means 11 indicates that “dispatch is unnecessary” when the operation rate of each transaction mode is 60% or more.
It is determined that "attention is required" in the range of 40 to 59%,
If it is 39% or less, it is determined that "dispatch is necessary". The operating status determining means 11 controls the CRT display 3 based on these determination results, and displays a branch operating status screen shown in FIG. That is, as shown in FIG. 3, the CRT display 3 displays the alarm display units 20a and 20 for each branch (... branch).
b ... and display for each transaction mode corresponding to each transaction mode such as "payment" and "inquiry".
.. Are displayed. When the CRT display 3 receives the judgment signal for each transaction mode from the operating status judgment means 11 based on the judgment signal, the CRT display 3 displays the display unit 21a for each transaction mode in color based on the judgment signal. In the present embodiment, when the “payment” transaction mode or the like is a determination signal indicating “dispatching unnecessary”, the corresponding display portion such as the display unit 21a according to the transaction mode is displayed in “green”, and the determination signal indicating “attention is required” is displayed. In the case, the corresponding display part such as the transaction mode display unit 21a is displayed in "yellow" color, and in the case of the determination signal indicating "dispatch required", the corresponding display part such as the transaction mode display unit 21a is displayed in "red" color. .

In particular, when a judgment signal indicating "dispatch required" is received, the alarm display section 20a or the like of the corresponding branch is displayed in "red". On the other hand, when the operation status determination means 11 determines that "dispatch is necessary", the operation of the alarm 8 is controlled to output an alarm sound. Therefore, the observer sets the CRT display 3
You can always know whether or not a dispatch is necessary without having to look at the screen.

Next, the operation of the monitoring system of the present invention will be described with reference to FIG.
A description will be given based on the operation flowchart of FIG. As an example, FIG.
In the case of the data structure shown in (1), when the ATMc of the business office 13 breaks down and a failure / recovery message is output from the ATMc (step 1), the message is transmitted to the operation monitoring device via the connection adapter 14 and the public network 12. 1 is transmitted to the communication control unit 5. Upon receiving the reception completion notification from the communication control unit 5, the main control unit 2 fetches the failure / recovery message and sends it to the operation data updating unit 9. Thereby, the operation data updating means 9
Retrieves the sales office master file of the hard disk drive 4 and fetches the operating data for each transaction mode in the corresponding ATMc of the sales office 13 (step 2). Then, the operation data is updated from “O” to “X” based on the failure / recovery message indicating the failure (step 3), and the updated operation mode-specific operation data is stored in the sales office master file of the hard disk device 4 in a predetermined manner. It is stored in the position (step 4). Therefore, the operation data for each transaction mode of the sales office 13 is as shown in FIG.

Next, upon receiving the update end signal, the operating rate determining means 10 fetches the operating data by transaction mode (see FIG. 4) of the hard disk drive 4 at the branch 13 and calculates the operating rate by transaction mode (see FIG. 4). Step 5). In this embodiment, since the ATMc is out of order, as shown in FIG.
The operating rate in the “payment” and “book” transaction modes is 57%, and the operating rate in the “transfer” transaction mode is 33%. These operation rate data are stored in a predetermined position of the sales office master file of the hard disk device 4 by the operation rate judgment means 10 and further transmitted to the operation state judgment means 11.

The operating status determining means 11 compares the operating ratio data for each transaction mode with the above-mentioned reference operating ratio data (step 6). That is, in FIG. 4, the operating rate of the “payment” and “inquiry” transaction modes is 60%, so “dispatch is unnecessary”.
(Step 7), the operating rate of the “payment” and “bookkeeping” transaction modes is 57%, so it is determined to be “attention” (step 8). Since the operating rate of the “transfer” transaction mode is 33%, It is determined that "dispatch is necessary" (step 9).

After that, the operating condition judging means 11 sends a judging signal for each transaction mode to the CRT display 3 for control. Thereby, the CRT display 3 displays the branch office operation status screen shown in FIG. 3 (step 11), and displays “payment” and “inquiry” in the transaction mode display section 21m of “@branch” indicating the corresponding branch 13. "Is displayed in" green "," payment "," bookkeeping "is displayed in" yellow ", and" transfer "is displayed in" red "(step 12). In addition, since the CRT display 3 has received the determination signal of "dispatch required" in the "transfer" transaction mode (step 13), the alarm display section 20m of the sales office 13 displays "red" (step S14).

On the other hand, the operating condition judging means 11 controls the operation of the alarm device 8 to output an alarm sound when it is judged that "dispatch is necessary" (step 15). Therefore, the observer can know whether or not the dispatch is necessary for the branch based on the presence / absence of the branch operation status screen on the CRT display 3 and the alarm sound. In the above embodiment, a flashing lamp may be operated instead of the alarm device 8, or the alarm display units 20a may be flashed. Further, the corresponding transaction mode display portion such as the transaction mode display unit 21a may be blinked without providing the alarm display unit 20a.

[0024]

As described above, according to the present invention,
Stores the operation data for each transaction mode in the storage unit, updates this data each time a failure / recovery message is received from an automatic transaction device with a different transaction mode, and determines the operation rate for each transaction mode, and then determines the transaction mode. Since another operating status is determined and the determination result is notified by the operating status notifying means, the observer can grasp the operating status of the branch office by transaction mode and determine whether dispatch is necessary. Therefore, even if the number of operating the automatic transaction apparatus is large, there is no problem that the transaction processing such as transfer becomes impossible, and the service to the customer is remarkably improved.

[Brief description of the drawings]

FIG. 1 is a block diagram of a monitoring system for an automatic transaction apparatus according to the present invention.

FIG. 2 is an explanatory diagram of operation data for each transaction mode according to the present invention.

FIG. 3 is a diagram showing an example of a sales office operation status screen according to the present invention.

FIG. 4 is an explanatory diagram showing an example of updating transaction mode-specific operation data in FIG. 2;

FIG. 5 is an operation flowchart of the monitoring system of the present invention.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 operation monitoring device 2 main control unit 3 CRT display 4 hard disk drive 8 alarm device 9 operation data updating means 10 operation rate judgment means 11 operation status judgment means

Claims (1)

(57) [Claims] 1. A plurality of automatic transaction apparatuses having different transaction modes installed in each branch, and an operation monitoring apparatus connected to these automatic transaction apparatuses via a line and monitoring the operation status of each of the automatic transaction apparatuses. In the monitoring system for an automatic transaction device provided, the operation monitoring device includes an operation data storage unit in which operation data for each transaction mode indicating an operation status of each of the plurality of automatic transaction devices in each transaction mode is stored. Operating data updating means for determining a corresponding automatic transaction device based on a failure / recovery message from any one of the automatic transaction devices and updating operation data for each transaction mode in the operation data storage unit; Operating rate determining means for determining the operating rate of each transaction mode for each branch based on the operating data; and determining the operating status of each transaction mode based on the operating rate. And an operating status determining means for controlling the operating status notifying means to notify the operating status of the automatic transaction apparatus.