JP7228831B2 - Information processing method and information processing system - Google Patents

Description

The present disclosure relates to an information processing method and an information processing system.

With the recent development of information processing technology, food delivery services are becoming popular, in which a customer places an order for food via the Internet and at the same time requests delivery of the food. One of the reasons for this is that it has become possible by accepting conventional food delivery over the Internet.

In addition, in home delivery services, advertising information is provided to stimulate demand for home delivery to members, with the aim of consolidating deliveries or expanding supply during off-seasons.

Disclosed as a technology for providing such advertising information is a method of providing advertising information to encourage ordering to members living in the vicinity of members who have already placed an order when there is a surplus in the load capacity of the delivery service. (For example, Patent Document 1).

JP 2015-52943 A

However, the conventional technique disclosed in Patent Literature 1 may result in quality deterioration when delivering food. For example, the invention disclosed in Patent Document 1 simply determines whether or not there is a surplus in the load capacity of the delivery service, and does not consider the characteristics of the delivered items. Food, on the other hand, is cooked to order, and the quality of food deteriorates with the passage of time after cooking. Therefore, if the conventional technology is applied to food delivery as it is, it may become difficult to maintain the quality of the food to be delivered while performing efficient delivery.

Therefore, the present disclosure has been made to solve the above problems, and aims to provide an information processing method and an information processing system that can maintain the quality of the food to be delivered and achieve efficient delivery. do.

An information processing method according to an aspect of the present disclosure uses a computer to receive a first order indicating an order for a first dish from a first terminal operated by a first member, and prepare the first dish. determines a second dish that can be cooked by the method, generates information for prompting an order of the second dish, obtains a position associated with the first member, and obtains a position associated with the first member The second member is specified according to the above, and the generated information is transmitted to the second terminal operated by the second member.

It should be noted that these general or specific aspects may be realized by systems, devices, methods, recording media, or computer programs, and any combination of systems, devices, methods, recording media, and computer programs. may be implemented with

According to the information processing method according to one aspect of the present disclosure, it is possible to maintain both the quality of food to be delivered and efficient delivery.

It is a figure showing roughly the 1st example of application of the information processing system in an embodiment. It is a figure showing roughly composition of an information processing system in an embodiment. It is a figure which shows typically an example of the data table which described member information. It is a figure which shows typically an example of the data table which described restaurant information. FIG. 4 is a diagram schematically showing an example of a data table describing delivery person information; It is a figure which shows typically an example of the data table which described advertisement information. 4 is a sequence diagram showing an example of overall processing including processing of the information processing system according to the embodiment; FIG. FIG. 4 is a diagram schematically showing an example of an advertising message formed from advertising information in the first application example; It is a figure which shows roughly the 2nd example of application of the information processing system in embodiment. It is a figure which shows roughly the 3rd example of application of the information processing system in embodiment. FIG. 11 is a diagram schematically showing an example of a message formed from advertisement information in the third application example; FIG. 12 is a diagram schematically showing another example of a message formed from advertisement information in the third application example;

(Circumstances leading to this disclosure)
As described above, food delivery services are now becoming popular. In addition, when there is a margin in the load capacity of the delivery service, by placing an advertisement to the neighboring members of the member who received the order, the demand for the order is aroused among the neighboring members, and the amount to be delivered at one time is increased (i.e. There are technologies for consolidating deliveries) and improving delivery efficiency.

However, in food delivery, not only the delivery targeted by the above technology, but also the cooking of the food to be delivered is performed. However, since cooking and delivery are sequential tasks, it may be difficult to maintain the quality of the food to be delivered while performing efficient delivery. For example, depending on the type of dish (first dish) ordered by a neighboring member (also called the second member) of the member who ordered earlier (also called the first member), the dish ordered by the first member may be served concurrently. The second member may not be able to cook the dish (second dish) ordered by the second member. In this case, since the food ordered by the second member is cooked after the food ordered by the first member is completed, the food ordered by the first member may get cold and deteriorate in quality. Therefore, it may be difficult to maintain the quality of the food to be delivered while performing efficient delivery (such as delivering multiple dishes to multiple members in one delivery).

Therefore, the information processing method of the present disclosure uses a computer to receive a first order indicating an order for a first dish from a first terminal operated by a first member, and cook the first dish in parallel with the cooking of the first dish. determine a possible second dish; generate information to prompt ordering of the second dish; obtain a location associated with the first member; 2. Identify the member and transmit the generated information to the second terminal operated by the second member.

According to this, the second member identified according to the position associated with the first member is, for example, a member in the neighborhood of the first member. When a second member orders a second dish, multiple dishes (first and second dishes) can be delivered to multiple members (first and second members) in one delivery. . In other words, efficient delivery such as consolidation of deliveries becomes possible. Also, when cooking a second dish that can be cooked in parallel with cooking the first dish, the cooking work becomes more efficient than when cooking a dish that cannot be cooked in parallel. , the completion timing of the first dish and the completion timing of the second dish can be matched. That is, it is possible to prevent the first dish from getting cold, etc., and maintain the quality of the first dish. In this way, it is possible to maintain both the quality of the food to be delivered and efficient delivery. As a result, it is possible to promote the use of food delivery services.

Furthermore, the cooking time for the first dish may be obtained, and a deadline for receiving orders for the second dish may be calculated based on the obtained cooking time for the first dish.

According to this, since the deadline for ordering the second dish is provided, it becomes easier to match the completion timing of the first dish with the completion timing of the second dish, and it becomes easier to maintain the quality of the first dish.

Also, the second member may be a member associated with a position within a predetermined range from the position associated with the first member.

According to this, the delivery destination of the second dish is within a predetermined range from the first member (for example, the vicinity of the first member), and it becomes easier to deliver the second dish at the same time when the first dish is delivered, which makes it more efficient. delivery is possible.

Further, a delivery route of the first dish to a position associated with the first member is determined, and the second member is associated with a position within a predetermined range from the position on the delivery route. may be a member.

According to this, the delivery destination of the second dish is within a predetermined range from the delivery route of the first dish to the first member (for example, the vicinity of the delivery route), and the second dish is delivered at the same time as the delivery of the first dish. This makes it easier to deliver and deliver more efficiently.

Further, a second restaurant different from the first restaurant that cooks the first dish ordered by the first member is selected, and the second dish is a dish that can be cooked by the second restaurant. may contain

According to this, in the information for prompting the second member to order the second dish, not only the dishes that can be cooked by the first restaurant but also the dishes that can be cooked by the second restaurant are listed as the second dishes. You can prompt an order. Therefore, the number of types of dishes that can be selected by the second member increases, and the use of the food delivery service can be further promoted.

Further, the second restaurant may be a restaurant associated with a position within a predetermined range from a position associated with the first restaurant.

According to this, the position of the second restaurant is within a predetermined range from the first restaurant (for example, the vicinity of the first restaurant), and the first member stops by the first restaurant and delivers the first dish to the first member. It is possible to drop in at the second restaurant without significantly changing the route. Therefore, even when the delivery of the second dish is carried out simultaneously with the delivery of the first dish, delays in the delivery of the first dish to the first member can be suppressed.

Further, a delivery route for the first dish to a position associated with the first member is determined, and the second restaurant is associated with a position within a predetermined range from the position on the delivery route. It may be a store where

According to this, the position of the second restaurant is within a predetermined range (for example, in the neighborhood of the delivery route) from the delivery route of the first dish to the first member, and the first member stops by the first restaurant to deliver the first meal to the first member. It is possible to drop in at the second restaurant without significantly changing the delivery route for delivering one dish. Therefore, even when the delivery of the second dish is carried out simultaneously with the delivery of the first dish, delays in the delivery of the first dish to the first member can be suppressed.

A delivery time for delivering the first dish to the first member is obtained, and the second dish includes a dish that can be cooked in a time within a predetermined range of delay with respect to the delivery time. good too.

According to this, it is possible to efficiently deliver the first dish while suppressing the delivery delay of the first dish to the first member.

Furthermore, the second dish to be cooked may be determined by the time the cooking of the first dish is completed or before a predetermined time elapses after the cooking of the first dish is completed.

According to this, deterioration in the quality of the first dish can be suppressed more reliably.

Also, the information may be an advertisement prompting the user to order the second dish.

According to this, the second member can be directly urged to order the second dish.

Further, the information processing system of the present disclosure includes a receiving unit that receives a first order indicating an order for a first dish from a first terminal operated by a first member, and a a determination unit that determines a second dish; a generation unit that generates information for prompting the user to order the second dish; an acquisition unit that acquires a position associated with the first member; A specifying unit that specifies the second member according to the associated position, and a transmitting unit that transmits the generated information to the second terminal operated by the second member.

According to this, it is possible to provide an information processing system capable of maintaining both the quality of the food to be delivered and efficient delivery.

Hereinafter, embodiments will be specifically described with reference to the drawings.

It should be noted that the embodiments described below are all comprehensive or specific examples. Numerical values, shapes, components, arrangement positions and connection forms of components, steps, order of steps, and the like shown in the following embodiments are examples and are not intended to limit the present invention. In addition, among the constituent elements in the following embodiments, constituent elements that are not described in independent claims representing the highest concept will be described as arbitrary constituent elements.

(Embodiment)
An embodiment will be described below with reference to FIGS. 1 to 12. FIG. Note that first to third application examples will be described as application examples of the information processing system of the present disclosure.

[First application example]
First, a first application example will be described.

FIG. 1 is a diagram schematically showing a first application example of an information processing system according to an embodiment. A server will be described below as an example of the information processing system of the present disclosure. As shown in FIG. 1, in the first application example, a server 3 is operated by a terminal 2 (first terminal) operated by an orderer who places an order for food, and by a restaurant to which the ordered food is cooked. A terminal 4 , a terminal 5 operated by a delivery person, and a terminal 8 (second terminal) operated by a specific person near the orderer communicate via a network 6 . Any communication protocol of wireless communication or wired communication may be applied to the communication in the network 6 .

An orderer who operates the terminal 2 and orders food from the terminal 2 is, for example, a member (also referred to as a first member) of an organization that operates a food delivery service provided using the server 3 . The dish ordered by the first member from the terminal 2 is also called the first dish. The order destination restaurant that operates the terminal 4 and cooks the first dish ordered by the first member is also called the first restaurant. A specific person who operates the terminal 8 near the first member is a member (also referred to as a second member) of the organization that operates the food delivery service.

Here, the server 3 will be briefly described. The server 3 stores pre-registered information about members, pre-registered restaurant information, and pre-registered delivery person information, and provides advertisement messages to the members. It has functions. For example, when the server 3 receives a delivery order (a first order indicating an order for a first dish) from the terminal 2 of the first member, the server 3 asks the terminal 4 of the first restaurant whether the first dish can be cooked. In addition to confirming (including, for example, instructions for cooking the first dish), a dish that can be additionally cooked is inquired. A dish that can be additionally cooked is also called a second dish. In addition, the server 3 extracts candidates for deliverers who can deliver the first dish, and concurrently inquires to the terminal 5 whether additional cooking can be loaded in addition to the first dish. In addition, the server 3 extracts the second member using information on the members stored in advance. For example, the server 3 extracts a second member who is within a predetermined range (within area R1) from the position of the first member. Then, the server 3 creates an advertisement message including the dishes that can be additionally ordered, and transmits the extracted advertisement message to the terminal 8 operated by the second member.

When the second member orders the second dish, the delivery person goes through the delivery route L1 passing through the location of the first restaurant, the location of the first member, and the location of the second member. The food and the second food are picked up, the first food is delivered to the first member, and the second food is delivered to the second member.

FIG. 2 is a diagram schematically showing the configuration of the information processing system (server 3) according to the embodiment. The server 3 includes a control section 21 , a storage section 22 , an operation input section 23 and a display section 24 . The server 3 is, for example, a device including a processor (microprocessor), memory, user interface, communication circuit, and the like. Note that the memory may include a memory other than the storage unit 22 . The memory (storage unit 22) is ROM, RAM, or the like, and can store a control program executed by the processor. The operation input unit 23 and display unit 24 are an example of a user interface. The control unit 21 includes an order receiving unit 211, a neighboring member extracting unit 212, an additional orderable dish extracting unit 213, an additional order deadline calculating unit 214, an advertisement information providing unit 215, and a delivery route neighboring member extracting unit 216. , and a dish extraction unit 217 that can be ordered by other stores as functional components. Each component of the control unit 21 is realized by a communication circuit in the server 3, a processor that executes a control program stored in the memory, and the like. Each functional component included in the control unit 21 will be described later with reference to FIG. The storage unit 22 includes member information 221 , restaurant information 222 , delivery person information 223 and advertisement information 224 .

The control unit 21 is configured, for example, so as to be able to communicate with each component included in the server 3 via the communication circuit or the like wirelessly or by wire. For example, based on input information from the operation input unit 23, the execution result of the control unit 21 is displayed on the display unit 24 as necessary.

As for the control unit 21, a terminal operated by the administrator of the server 3 may be provided with a function similar to that of the control unit 21 in preparation for an abnormal situation. For example, the control unit 21 is automatically controlled. In this case, the administrator can directly control the control unit 21 (functions equivalent to the control unit 21) by operating the terminal. The communication method between the terminal operated by the administrator and the control unit 21 employs a safe method that minimizes the possibility of being influenced (attacked, etc.) by a third party.

The storage unit 22 is specifically configured by a storage device such as a hard disk drive or flash memory. The storage unit 22 stores various types of information input from the operation input unit 23 via the control unit 21 and stores various types of information acquired by the control unit 21 . For example, the storage unit 22 stores member information 221, restaurant information 222, delivery person information 223, advertisement information 224, etc., as data necessary for realizing the food delivery service.

The member information 221 is information about members registered in advance. The member is a member of an organization that operates food delivery services provided using the server 3 . Member information 221 will be described with reference to FIG.

FIG. 3 is a diagram schematically showing an example of a data table describing member information 221. As shown in FIG. As shown in FIG. 3, the member information 221 includes a member ID that uniquely identifies the member, the member's name, the member's e-mail address, the member's address (location), and the like. Although not shown, information such as the member's gender and family composition may be included. These pieces of information are stored in the storage unit 22 by, for example, being input by the administrator of the server 3 via the operation input unit 23 or input by a person who wishes to become a member when registering as a member via a terminal or the like. remembered. In addition, the location information included in the member information 221 is obtained from a terminal using GPS (Global Positioning System) information carried by the member, and the location of the member (the location of the terminal carried by the member) is transmitted via the network 6. The current member's location may be updated and stored by serial transmission to the server 3 . For example, for the member with member ID1, the pre-registered address is indicated, and for the member with member ID2, the latitude and longitude obtained from the GPS information are indicated.

The restaurant information 222 is information about restaurants registered in advance. The restaurant is a restaurant used in the food delivery service. The restaurant information 222 will be explained using FIG.

FIG. 4 is a diagram schematically showing an example of a data table describing restaurant information 222. As shown in FIG. As shown in FIG. 4, the restaurant information 222 includes the restaurant ID that uniquely identifies the restaurant, the name of the representative of the restaurant, the email address of the restaurant, the address of the restaurant, and the restaurant. types of dishes, etc., are included. For example, when the administrator of the server 3 inputs this information via the operation input unit 23, or when the representative of the restaurant who expects to order food from the member registers via a terminal or the like. It is stored in the storage unit 22 by inputting it. In FIG. 4, the restaurant information 222 includes an address, but in the case of a mobile store, for example, location information using GPS information may be included.

The deliverer information 223 is information on pre-registered deliverers. The delivery person is a delivery person who picks up the food at the restaurant and delivers the food to the member. The delivery person may be a delivery person belonging to the above-mentioned restaurant, a delivery company, or a general person who wishes to deliver (a general person in the sense that a person who does not specialize in delivery) may be The general public is a person who, if he/she is free when receiving a request from the server 3, will deliver the goods on the occasion of something (for example, on the occasion of going out).

FIG. 5 is a diagram schematically showing an example of a data table describing the delivery person information 223. As shown in FIG. As shown in FIG. 5, the deliverer information 223 includes a deliverer ID that uniquely identifies the deliverer, the name of the deliverer, the mail address of the deliverer, the address (location) of the deliverer, and the like. . For example, the administrator of the server 3 inputs this information via the operation input unit 23, or a vendor or person who desires delivery work in the food delivery service registers via a terminal or the like. By doing so, it is stored in the storage unit 22 . The position information included in the deliverer information 223 is obtained from a terminal using GPS information carried by the deliverer, and the position of the deliverer (the position of the terminal carried by the deliverer) is sent to the server via the network 6. 3 may update and store the current courier's location.

The advertisement information 224 is advertisement information provided to members. The advertisement information is sent to the member's (second member's) terminal by e-mail, or is displayed on a web browser or the like on the second member's terminal.

FIG. 6 is a diagram schematically showing an example of a data table describing advertisement information 224. As shown in FIG. As shown in FIG. 6, the advertisement information 224 includes an advertisement ID that uniquely identifies the advertisement, the subject of the advertisement, the content of the advertisement, the classification of the target audience, and the like. It should be noted that the advertisement target person classification is information relating to the attribute of the second member who provides the advertisement. For example, the categories of advertisement targets include categories such as gender, address, and family structure. For example, advertisements in the women's segment will have content aimed at women (e.g., content that emphasizes low calorie content and modest portions), and advertisements in the family segment will have content aimed at families (e.g., children). The content emphasizes that the food and quantity are large). For example, each advertisement ID is associated with an advertisement message corresponding to the content described above, and an advertisement message is selected according to the attribute of the member to whom the advertisement is to be sent. Although the details will be described later, the content of the advertisement includes additional orderable dishes, additional order deadline time, privilege information, and the like.

Since the storage unit 22 stores a plurality of types of IDs such as member IDs, restaurant IDs, delivery person IDs, and advertisement IDs, for example, the format of ID digits is changed for each type of ID. . However, since the member and the delivery person may be the same person, the server 3 has a separate information processing function that can determine whether the member ID and the delivery person ID are the ID of the same person. good too. Further, when the storage unit 22 is abnormal, the server 3 may separately hold (back up) a storage unit that holds similar information.

The privilege information is information indicating the details of the privilege that is applied to, for example, the second member when the additionally orderable dish is ordered within the additional order deadline time. Examples of privilege contents include a price reduction for the second dish additionally ordered by the second member, an increase in the amount of the second dish, awarding of points, or preferential treatment for subsequent orders.

Regarding benefits, the first member is also provided with a price reduction for the first dish ordered by the first member, an increase in the amount of the first dish, the awarding of points, or preferential treatment for subsequent orders. good too. This is because it can be expected that the first member will encourage the second member to place an order by applying the privilege to the first member as well. In addition, if the privilege is not applied only to the first member, many members want to apply the privilege described in the advertising message and place an order, and wait for nearby members to place an order, resulting in , the number of orders may decrease.

The operation input unit 23 has a function of directly driving the control unit 21, a function of managing information stored in the storage unit 22, and the like. The operation input unit 23 is implemented by an input device such as a keyboard, mouse, pointing device, touch panel, or the like. The control unit 21 basically operates automatically according to the received information, but the control unit 21 may be controlled by the user via the operation input unit 23 . Also, the user may newly store member information or the like in the storage unit 22 via the operation input unit 23, or update already stored member information or the like. Further, the user can maintain and manage the server 3 by using the operation input unit 23 .

The display unit 24 has a function of displaying the status of the server 3 and the like. The display unit 24 is implemented by, for example, a display. For example, the user can control the control unit 21 or input information via the operation input unit 23 while viewing the content displayed on the display unit 24 .

Here, the overall flow from receiving an order for food to delivering the food to the member will be described with reference to FIG.

FIG. 7 is a sequence diagram showing an example of overall processing including processing of the information processing system (server 3) according to the embodiment.

First, the first member performs an operation to determine the dish to be delivered from the terminal 2 of the first member, for example, on the homepage or application, and the order details are transmitted to the server 3 . As a result, the order receiving unit 211 receives the transmitted order details (step S11). The order receiving unit 211 is an example of a receiving unit that receives a first order indicating an order for a first dish from the terminal 2 operated by the first member.

When the server 3 receives the first order, the server 3 sends to the terminal 4 of the first restaurant an instruction to cook the first dish and an inquiry about additional orderable dishes that can be cooked in parallel with the first dish. (step S12). Here, the action from receiving an order to completing the dish is called cooking. The additionally orderable dish is the second dish, which can be cooked in parallel with the cooking of the first dish. In addition, the ability to cook in parallel means that a plurality of dishes can be cooked and completed according to a plurality of orders, for example, within a predetermined time. For example, the second dish includes dishes that can be cooked temporally in parallel with the cooking of the first dish. This makes it easier to complete multiple dishes within a set time. For example, the second dish to be cooked is determined by the time the cooking of the first dish is completed or until a predetermined time elapses after the cooking of the first dish is completed. The determined time is the cooking time of the first dish or the sum of the cooking time and the predetermined time. That is, the cooking of the second dish is completed almost simultaneously with the completion of cooking of the first dish. Even if the first dish and the second dish can be cooked in parallel, if the cooking time of the second dish is longer than the cooking time of the first dish, the quality of the first dish is degraded. Sometimes. However, by determining the second dish in this way, deterioration in the quality of the first dish can be more reliably suppressed. Also, the predetermined time is a time determined so as not to prevent delivery of the first dish due to cooking of the second dish even though the first dish is ready to be delivered after completion of the first dish. , that is, the time determined so as not to affect the delivery time of the first dish to the first member (ie, no delivery delay occurs). For example, the control unit 21 acquires the delivery time for delivering the first dish to the first member, and the second dish includes dishes that can be cooked within a predetermined range of delay with respect to the delivery time. . In addition, the second dish should not affect the delivery time of the first dish to the first member (for example, the delay with respect to the delivery time for delivering the first dish to the first member should be within a predetermined range). The cooking of the first dish and the second dish does not necessarily have to be performed in parallel in terms of time, as long as the cooking is possible (in a time that can be accommodated). For example, if the cooking time for one of the first dish and the second dish is short, the cooking may not be performed in parallel in terms of time.

In addition, when the server 3 receives the first order, the server 3 delivers an instruction to deliver the first dish to be cooked in the first restaurant and an inquiry about the amount of food that can be additionally loaded on the delivery flight in addition to the first dish. This is performed for the person's terminal 5 (step S13). When the general public is selected as the deliverer, for example, a deliverer who lives near the first restaurant or who is currently near the first restaurant is selected.

Further, when the server 3 receives the first order, the nearby member extraction unit 212 extracts second members existing in the vicinity of the delivery destination (first member) (step S14). The neighboring member extraction unit 212 is an example of an acquisition unit that acquires the location associated with the first member and an identification unit that identifies the second member according to the location associated with the first member. The position associated with the first member is the member's address (position) included in the member information 221 . If the first member wishes to deliver the first dish to the first member's address, the location associated with the first member will be the first member's address and the first member's current location. If the customer wishes to have the first meal delivered, the location associated with the first member is the location specified by the GPS information or the like of the terminal 2 of the first member. Further, specifying the second member according to the position associated with the first member specifically means that the position is associated with the position within a predetermined range (within the region R1) from the position associated with the first member It is to identify the second member. Since the second member is associated with the address (location) in the member information 221, the neighboring member extraction unit 212 extracts the second member whose address (location) is within the region R1. In addition, if the location of each member cannot be specified (for example, the address is not registered in the member information 221, the terminal is turned off or the terminal is in a place where radio waves do not reach, GPS information If the location cannot be specified using the GPS information), the server 3 may additionally have a function of specifying the location by using the history of past GPS information.

Although the processes from step S12 to step S14 are performed at the same time, for example, they may be performed at different timings. If the timings of execution are shifted, the order in which the processes from step S12 to step S14 are executed is not particularly limited. Further, the processing in step S14 may be performed after the processing in step S16 (response from the first restaurant) described later or after the processing in step S18 (response from the delivery person) described later.

In response to the inquiry about additional orderable dishes (second dishes) that can be cooked in parallel with the first dishes, the first restaurant confirms the second dishes (step S15). For example, the first restaurant confirms whether the second dish can be cooked in parallel with the first dish by the time the first dish is completed, in terms of time, place, or personnel. For example, if the first restaurant is a restaurant that sells pizza (that is, if the first dish is pizza), when cooking the first dish with a cooking utensil such as a pizza oven, if there is an empty space in the cooking utensil, For example, the first restaurant confirms that the number of pizzas (second dish) corresponding to the empty space can be additionally cooked in parallel with the cooking of the first dish. Then, the first restaurant replies to the server 3 with the confirmed additional cookable second dishes and their quantity, and based on the answer, the additionally orderable dish extraction unit 213 extracts the additionally orderable second dishes. List information is acquired (step S16). The additionally orderable dish extraction unit 213 is an example of a determining unit that determines a second dish that can be cooked in parallel with cooking of the first dish.

In response to the inquiry about the amount of food that can be additionally loaded on the delivery flight, the delivery person confirms the amount of food that can be additionally loaded (step S17). Then, the delivery person replies to the server 3 with the confirmed additional loadable amount (step S18).

The additional order cut-off time calculation unit 214 determines that the first restaurant can cook the second dish in parallel with the first dish, and that the delivery person can If the second dish can be additionally loaded in addition to the dish, the deadline for the additional order (order for the second dish) is calculated (step S19). The additional order cutoff time calculator 214 acquires the cooking times for the first dish and the second dish. For example, the restaurant information 222 includes the cooking time for each type and quantity of food, and the additional order deadline time calculator 214 calculates the type and quantity of the first food in the order from the first member, and , the type and quantity of the second dish answered by the first restaurant are checked against the restaurant information 222 to obtain the cooking times of the first dish and the second dish. Further, for example, the additional order cutoff time calculator 214 may directly acquire the cooking times of the first dish and the second dish from the first restaurant. Then, the additional order deadline calculation unit 214 calculates the deadline for receiving orders for the second dish from the second member based on the obtained cooking times for the first dish and the second dish. Specifically, the additional order cut-off time calculator 214 calculates the second dish by subtracting the cooking time of the second dish from the cooking completion time of the first dish, which is the current time plus the cooking time of the first dish. is calculated as the cut-off time for orders (additional order cut-off time). The deadline time may be, for example, the elapsed time from the transmission of the advertisement to the terminal of the second member (or the reception of the advertisement at the terminal of the second member).

The advertisement information providing unit 215 displays the second dishes that can be additionally ordered and their quantity (for example, the quantity that the first restaurant can cook the second dishes and the quantity that the delivery person can additionally load, whichever is smaller). ), an advertisement message including the additional order deadline time, etc. is created and transmitted to the terminal 8 operated by the second member (step S20). The advertisement information providing unit 215 is an example of a generating unit that generates information for prompting the user to order the second dish and a transmitting unit that transmits the generated information to the terminal 8 operated by the second member. In the present embodiment, the information for prompting the order of the second dish is an advertisement prompting the order of the second dish. As an example of the transmission method at this time, there is a method via the Internet such as e-mail or push delivery. Since the delivery to the second member is the delivery to the neighborhood of the first member who ordered first, it is easy to calculate the arrival time of the second dish to the second member. Therefore, the content of the advertising message can include the scheduled delivery time of the second dish.

Then, when the order for the second dish is received from the second member's terminal 8 by the additional order deadline (step S21), the server 3 instructs the terminal 4 of the first restaurant to cook the second dish (step S22), and instructs the delivery person's terminal 5 to deliver the second dish to the second member (step S23). The instructions to the delivery person may include information indicating the delivery order of each dish or the delivery route L1 passing through the first restaurant, the first member and the second member.

For example, the processing performed by the server 3 is automatically performed. Specifically, the server 3 automatically performs the processing from step S12 to step S14, triggered by receiving an order for the first dish from the first member (step S11). Further, the server 3 automatically performs the processes in steps S19 and S20 by using reception of responses from the first restaurant and the delivery person (steps S17 and S18) as a trigger. Then, the server 3 automatically performs the processes in steps S22 and S23, triggered by receiving an order for the second dish from the second member (step S21). In addition, when a problem occurs, when special conditions are included in the order from the member, or when special conditions are included in the response from the first restaurant or the response from the delivery person, etc. Under these conditions, part of the processing performed in the server 3 may be manually performed via the operation input unit 23, for example.

Next, a specific example of the advertisement message transmitted to the terminal 8 operated by the second member in the first application example will be described with reference to FIG.

FIG. 8 is a diagram schematically showing an example of an advertising message formed from advertising information in the first application example. Area A1 indicates a destination, and the name, e-mail address, etc. corresponding to the second member extracted by neighboring member extraction unit 212 is described based on the information included in member information 221. FIG. Area A2 indicates the subject, and for example, the additional orderable dish (second dish), its quantity, the additional order cutoff time, privilege information, and the like in the content of the advertisement included in the advertisement information 224 are described. Here, the second dish is seafood pizza, the quantity is 2 pieces, the additional order deadline is 18:30, and the benefit information is 25% off. Area A3 indicates the content of the advertising message body. For example, the additional orderable dish (second dish), the quantity, the scheduled delivery time, the additional order cutoff time, and the like in the content of the advertisement included in the advertisement information 224 are described. For example, an advertisement message template as shown in FIG. 8 is associated with each advertisement ID included in the advertisement information 224 . As an example, to explain the area A2, there is a template "[second dish name] [discount rate] limited [quantity] [additional order deadline] deadline!" In the template, "[Second dish name], [Discount rate], [Quantity], [Additional order deadline time]" is the response from the first restaurant and the additional order deadline calculation unit 214 Contents corresponding to the calculation results are automatically entered. Also, the name of the second dish or the like described in the advertising message is determined according to the classification of the second member's advertising target. For example, if the reply from the first restaurant includes a plurality of types of second dishes, the advertisement message describes the most suitable second dishes from among the plurality of types of second dishes according to the advertised target person classification. Note that although the advertising message includes a destination and a subject here, it is not essential. In addition, information for guiding an order is installed in the area A3. For example, "<<order>>" in the area A3 is the information, and the information is associated with a link for opening a home page for ordering or a command for starting an application or the like. Alternatively, the information may simply be a phone number or email address for ordering. This allows the person receiving the advertising message to easily place an order.

[Second application example]
Next, a second application example will be described.

FIG. 9 is a diagram schematically showing a second application example of the information processing system (server 3) according to the embodiment. FIG. 9 is a diagram in which a member associated within a predetermined range from a position on the delivery route L1 to the first member and a terminal 10 operated by the member are added to the first application example in FIG. It's becoming The member concerned becomes the second member. That is, the second member may be a member who is associated with a position within a predetermined range from the position associated with the first member, and a member who is associated with a position within a predetermined range from the position on the delivery route L1. may be In this application example, both the member associated with the position within a predetermined range from the position associated with the first member and the member associated with the position on the delivery route L1 within the predetermined range are the second I am a member. The second member does not have to be both of them, but may be either one of them.

In the following, configurations, operations, etc. that are different from those of the first application example will be mainly described, and descriptions of configurations, operations, etc. that are the same as those of the first application example will be omitted as appropriate. When the delivery route neighboring member extraction unit 216 receives the first order of the first dish, the delivery route of the first dish to the position associated with the first member (specifically, the delivery person's address (current position ) to the first member via the first restaurant). Then, the nearby member extraction unit 212 extracts the second members who are within a predetermined range (neighborhood) from the position on the delivery route L1 after passing through the first restaurant. The position of the second member is specified by the address registered in advance in the member information 221 or the GPS information of the terminal 10 operated by the second member. Further, in the second application example, as in the first application example, the neighboring member extraction unit 212 associates a position within a predetermined range (within region R1) from the position associated with the first member. It also identifies a second member to be Then, not only the terminal 8 of the second member associated with a position within a predetermined range from the position associated with the first member, but also the terminal 8 of the second member associated with a position within a predetermined range from the position on the delivery route L1 The advertisement message is also transmitted to the terminal 10 of For example, if a second member carrying the terminal 10 orders a second dish, the delivery route to the first member will be routed via the second member and will be slightly shifted. The route is changed, and information indicating the changed delivery route L1 is sent to the terminal 5 operated by the delivery person.

Since the overall processing including the subsequent processing of the server 3 is the same as the first application example except that the member carrying the terminal 10 is included in the second member, the description is omitted.

[Third application example]
Next, a third application example will be described.

FIG. 10 is a diagram schematically showing a third application example of the information processing system (server 3) according to the embodiment. FIG. 10 is a diagram in which a restaurant associated within a predetermined range from a position on the delivery route L1 to the first member and a terminal 7 of the restaurant are added to the first application example in FIG. It's becoming The restaurant is a second restaurant different from the first restaurant that cooks the first dish ordered by the first member. In other words, in this application example, a second restaurant that is different from the first restaurant that prepares the first dish is also made a candidate as an order destination for the second dish. Although not shown in FIG. 10, the second restaurant may be a restaurant associated with a position within a predetermined range (for example, a neighborhood) from the position associated with the first restaurant.

By confirming whether there is a second dish that can be cooked in parallel with the cooking of the first dish, candidates for ordering the second dish are raised. Specifically, information on dishes that can be cooked in sequence is transmitted from the terminal 7 to the server 3, or the server 3 is directly associated with a restaurant within a predetermined range from the position on the delivery route L1, or The above confirmation is made by inquiring restaurants associated with positions within a predetermined range from the position associated with one restaurant. Also, the above confirmation is confirmation of whether or not there is a second dish that can be cooked so as not to affect the delivery time of the first dish to the first member. For example, there is a second dish that can be cooked so as not to affect the delivery time of the first dish to the first member, taking into consideration the cooking time of the dish and the extra time required to stop by the second restaurant. It is checked whether If there is a second restaurant with a second dish that can be cooked in parallel with the cooking of the first dish, the second dish at the second restaurant is described in an advertising message and sent to the second member.

When an additional order for the second dish is received from a second restaurant different from the first restaurant to which the first dish is ordered, the delivery route is changed to the delivery route L1 that also passes through the second restaurant. and information indicating the changed delivery route L1 is transmitted to the terminal 5 operated by the deliverer. In this way, the number of additional orderable dishes (second dishes) that can be selected by the second member by viewing the advertisement message is increased, and the use of the restaurant (food delivery service) by the member is greatly promoted by the advertisement message. The advertising message describing not only the second dish at the first restaurant but also the second dish at the second restaurant will be described below with reference to FIGS. 11 and 12. FIG.

FIG. 11 is a diagram schematically showing an example of a message formed from advertisement information 224 in the third application example. Area B1 indicates a destination, and the name, e-mail address, or the like corresponding to the second member extracted by neighboring member extraction unit 212 is described based on the information included in member information 221. FIG. Area B2 indicates the subject, and for example, the additional orderable dish (second dish), its quantity, privilege information, etc. in the content of the advertisement included in the advertisement information 224 are described. In the first application example, only the second food that can be cooked in the first restaurant, such as pizza, is described, but in the third application example, the second food that can be cooked in the second restaurant is described. For example, sushi is also described. Also, in the first application example, the additional order deadline time was described in the area A2, but in the third application example, the additional order deadline times for pizza and sushi are different from each other, so they are not described. However, each may be described. Area B3 indicates the content of the advertising message body. For example, in the third application example, in addition to the second dish at the first restaurant, the quantity, scheduled delivery time, cut-off time for additional orders, and the like for the second dish at the second restaurant are described. The order deadline time can be set for each restaurant or dish as shown in FIG.

For example, assume that the first dish at the first restaurant (for example, a pizza shop) is completed at 19:00. As a result, the order cut-off time for seafood pizza, which takes 30 minutes to cook, for example, is set to 18:30 as the second dish in the first restaurant. Also, since the first dish at the first restaurant is completed at 19:00, as shown in FIG. Since the delivery person arrives earlier than the first restaurant, it is necessary to finish the second dish earlier than 19:00. For example, here it is assumed that the second dish needs to be completed at 18:50 at the second restaurant. Therefore, as the second dish at the second restaurant, for example, the cut-off time for ordering sushi, which takes five minutes to prepare, is set to 18:45. In FIG. 11, sushi, which takes a short time to cook, is described as an example. In FIG. 12, steak, which takes a long time to cook, is described as an example.

FIG. 12 is a diagram schematically showing another example of a message formed from advertisement information in the third application example. Area C 1 indicates the destination, and the name, email address, etc. corresponding to the second member extracted by neighboring member extraction unit 212 is described based on the information included in member information 221 . Area C2 indicates the subject, and for example, the additional orderable dish (second dish), its quantity, privilege information, etc. in the content of the advertisement included in the advertisement information 224 are described. In the first application example, only the second food that can be cooked in the first restaurant, such as pizza, is described, but in the third application example, the second food that can be cooked in the second restaurant is described. For example, steak is also described. Also, in the first application example, the additional order deadline time is described in the area A2, but in the third application example, the additional order deadline times for pizza and steak are different from each other, so they are not described. However, each may be described. Area C3 indicates the content of the advertising message body. For example, in the third application example, in addition to the second dish at the first restaurant, the quantity, scheduled delivery time, deadline for additional orders, etc. of the second dish at the second restaurant are described. The order deadline time can be set for each restaurant or dish as shown in FIG.

For example, assume that the first dish at the first restaurant (for example, a pizza shop) is completed at 19:00. As a result, the order cut-off time for seafood pizza, which takes 30 minutes to cook, for example, is set to 18:30 as the second dish in the first restaurant. Also, since the first dish at the first restaurant is completed at 19:00, as shown in FIG. Since the delivery person arrives earlier than the first restaurant, it is necessary to finish the second dish earlier than 19:00. For example, here, it is assumed that the second dish needs to be completed at 18:50 at the second restaurant. Therefore, the cut-off time for ordering, for example, a steak that takes 30 minutes to cook as the second dish at the second restaurant is set to 18:20.

Note that the deadline for ordering the second dish at the second restaurant may also vary depending on the location of the second restaurant. For example, in the third application example, the second restaurant is positioned closer to the delivery person than the first restaurant, but may be positioned closer to the first member than the first restaurant. In this case, the order deadline for the second dish at the second restaurant may be later than in the third application example. Specifically, since the delivery person arrives at the second restaurant later than the first restaurant, it is necessary to finish the second dish later than 19:00. For example, here, it is assumed that the second dish needs to be completed at 19:10 at the second restaurant. Therefore, as the second dish at the second restaurant, for example, the order deadline for sushi, which takes 5 minutes to cook, is set to 19:05, and the order deadline for steak, which takes 30 minutes to cook, for example, is set to 18:40. set.

[summary]
As described above, the second member identified according to the position associated with the first member is, for example, a member near the first member. When two members order the second dish, a plurality of dishes (the first dish and the second dish) can be delivered to the plurality of members (the first member and the second member) in one delivery. In other words, efficient delivery becomes possible. In addition, when cooking the second dish that can be cooked in parallel with cooking the first dish, the cooking work is more efficient than in the case of cooking the dish that cannot be cooked in parallel. The completion timing of the first dish and the completion timing of the second dish can be matched. That is, it is possible to prevent the first dish from getting cold, etc., and maintain the quality of the first dish. In this way, it is possible to maintain both the quality of the food to be delivered and efficient delivery. As a result, it is possible to promote the use of food delivery services.

(Other embodiments)
As described above, the information processing system (server 3) of the present disclosure has been described based on the embodiment, but the present disclosure is not limited to the above embodiment. As long as they do not deviate from the spirit of the present disclosure, modifications that can be made by those skilled in the art to the present embodiment, and forms constructed by combining the components of different embodiments are also included within the scope of the present disclosure. be

For example, in the above embodiments, the information processing system was a server, but it is not limited to a server and may be a computer or the like. Further, the constituent elements constituting the server 3 may be distributed and arranged in a plurality of servers (computers).

Further, for example, in the above-described embodiment, the server 3 includes the operation input unit 23 and the display unit 24, but may not include them.

Further, for example, in the above-described embodiment, the control unit 21 includes the additional order cut-off time calculation unit 214 and the other store orderable dish extraction unit 217, but the control unit 21 may not include them.

Further, for example, performance data such as an advertising message sent to the second member or whether or not the second dish was ordered by the advertising message may be accumulated. This can be used to improve the content of advertising messages in the future and as data for machine learning.

Further, in the above-described embodiment, an example has been described in which the information for prompting the user to order the second dish is an advertisement, but the information is not limited to this. Specifically, the information may be information for specifying the second dish to be ordered. For example, the information may be information for specifying the second dish from a plurality of dishes displayed on the screen of the web browser or application, and the second dish is highlighted or selected on the screen. May be used for display.

Also, in the above embodiment, an example was explained in which the second member is selected from the position of the first member, but the second member may be further selected from the past order history of the second member. For example, the nearby member extraction unit 212 acquires the order history of the second member selected from the position of the first member, and selects the second member who is highly likely to order the second dish from the order history. Also, the second member may be further selected according to the relationship with the first member. For example, the neighboring member extraction unit 212 acquires the relationship between the first member and the second member selected from the position of the first member, and obtains the second member who has a specific relationship with the first member (for example, family, friends, similar tastes, etc.).

Further, the present disclosure can be implemented not only as an information processing system, but also as an information processing method including steps (processes) performed by each component constituting the information processing system.

Specifically, as shown in FIG. 7, the information processing method uses a computer to receive a first order indicating an order for a first dish from a first terminal (terminal 2) operated by a first member. (Step S11), determine a second dish that can be cooked in parallel with cooking of the first dish (Step S16), generate information (for example, an advertisement) for prompting an order for the second dish (Step S20), Acquire the position associated with the first member (step S14), identify the second member according to the position associated with the first member (step S14), and send the generated information (for example, advertisement) to the second member It is transmitted to the second terminal to be operated (step S20).

Also, for example, those steps may be executed by a computer (computer system). The present disclosure can be realized as a program for causing a computer to execute the steps included in those methods. Furthermore, the present disclosure can be implemented as a non-temporary computer-readable recording medium such as a CD-ROM recording the program.

For example, when the present disclosure is implemented by a program (software), each step is executed by executing the program using hardware resources such as the CPU, memory, and input/output circuits of the computer. . That is, each step is executed by the CPU acquiring data from a memory, an input/output circuit, or the like, performing an operation, or outputting the operation result to the memory, an input/output circuit, or the like.

Further, each of the plurality of components included in the information processing system of the above embodiment may be implemented as a dedicated or general-purpose circuit. These components may be implemented as one circuit or as multiple circuits.

Also, the plurality of components included in the information processing system of the above embodiment may be implemented as an LSI (Large Scale Integration), which is an integrated circuit (IC). These components may be made into one chip individually, or may be made into one chip so as to include some or all of them. LSIs are sometimes called system LSIs, super LSIs, or ultra LSIs depending on the degree of integration.

Also, the integrated circuit is not limited to an LSI, and may be realized by a dedicated circuit or a general-purpose processor. A programmable FPGA (Field Programmable Gate Array) or a reconfigurable processor in which connection and setting of circuit cells inside the LSI can be reconfigured may be used.

Furthermore, if a technology for integrating circuits that replaces LSIs emerges due to advances in semiconductor technology or other derived technologies, then naturally each component included in an information processing system will be integrated circuits using that technology. good too.

In addition, forms obtained by applying various modifications to the embodiments that a person skilled in the art can think of, and forms realized by arbitrarily combining the components and functions in each embodiment within the scope of the present disclosure are also included in this disclosure.

One aspect of the present disclosure can be used, for example, for food delivery services.

2, 4, 5, 7, 8, 10 terminal 3 server (information processing system)
21 control unit 22 storage unit 23 operation input unit 24 display unit 211 order reception unit (reception unit)
212 Neighborhood member extraction unit (identifying unit)
213 Additional Orderable Dishes Extraction Division (Determination Division)
214 Additional order deadline time calculation unit 215 Advertisement information provision unit (generation unit, transmission unit)
216 delivery route neighborhood member extractor 217 other store orderable dish extractor 221 member information 222 restaurant information 223 delivery person information 224 advertisement information

Claims (11)

A computer -executed information processing method comprising :
receiving a first order indicating an order for a first dish from a first terminal operated by a first member;
determining a second dish that can be cooked in parallel with the first dish, based on a response to an inquiry about additional orderable dishes that can be cooked in parallel with the first dish;
generating information for prompting the user to order the second dish;
Obtaining a position associated with the first member;
Identify the second member located within a predetermined range from the position associated with the first member,
transmitting the generated information to the second terminal operated by the second member;
The position associated with the first member is the address of the first member or the position based on the GPS information of the first member,
Information processing methods. Furthermore, acquiring the cooking time of the first dish,
calculating a deadline for receiving orders for the second dish based on the obtained cooking time of the first dish;
The information processing method according to claim 1 . The second member is a member associated with a position within the predetermined range from the position associated with the first member,
The information processing method according to claim 1 or 2. determining a delivery route for the first dish to a location associated with the first member;
The second member is a member associated with a position within a predetermined range from a position on the delivery route,
The information processing method according to any one of claims 1 to 3. Furthermore, selecting a second restaurant different from the first restaurant that cooks the first dish ordered by the first member,
The second dish includes a dish that can be cooked by the second restaurant,
The information processing method according to any one of claims 1 to 4. The second restaurant is a restaurant associated with a position within a predetermined range from the position associated with the first restaurant,
The information processing method according to claim 5. determining a delivery route for the first dish to a location associated with the first member;
The second restaurant is a store associated with a position within a predetermined range from a position on the delivery route,
The information processing method according to claim 5 or 6. Acquiring a delivery time for delivering the first dish to the first member;
The second dish includes a dish that can be cooked within a predetermined range of delay with respect to the delivery time.
The information processing method according to any one of claims 1 to 7. moreover,
determining a second dish to be cooked by the completion of cooking of the first dish or by the elapse of a predetermined time from the completion of cooking of the first dish;
The information processing method according to any one of claims 1 to 8. the information is an advertisement prompting the user to order the second dish;
The information processing method according to any one of claims 1 to 9. a processor;
a memory in which a program is stored;
By executing the program stored in the memory, the processor
receiving a first order indicating an order for a first dish from a first terminal operated by a first member;
determining a second dish that can be cooked in parallel with the first dish, based on a response to an inquiry about additional orderable dishes that can be cooked in parallel with the first dish;
generating information for prompting the user to order the second dish;
Obtaining a position associated with the first member;
Identify the second member located within a predetermined range from the position associated with the first member,
transmitting the generated information to the second terminal operated by the second member;
The position associated with the first member is the address of the first member or the position based on the GPS information of the first member,
Information processing system.

Images