JP6532508B2 - Check-in support system, check-in support server, terminal device, check-in support unit, check-in support method, computer program, and method for producing check-in support system - Google Patents

Description

  The present invention relates to a technology for supporting a check-in procedure in an accommodation such as a hotel or inn.

  Conventionally, when a guest arrives at an accommodation such as a hotel or a ryokan, the front desk processes the check-in.

  In recent years, the number of foreigners visiting Japan has increased, and accordingly, the number of guests per accommodation facility has increased. As a result, the amount of work of the front desk of the accommodation increases, and sometimes the guest can not check in immediately after arriving at the accommodation. It is a physically heavy burden for the guest to carry out the check-in procedure after waiting a long time at the front desk after finishing a long trip. Furthermore, when the guest is in view when other guests are waiting while proceeding with the procedure, the user is frustrated by the feeling of frustration and also places a mental burden.

  Therefore, it is conceivable, for example, to install an apparatus for the guest to perform a check-in procedure, as described in Patent Document 1, in the accommodation facility.

Japanese Patent Application Laid-Open No. 60-55489

  In order to shorten the waiting time, a large number of devices as described in Patent Document 1 may be installed in the accommodation facility.

  However, doing so increases costs. In addition, a space for installing the device is required.

  An object of the present invention is, in view of such problems, to shorten a waiting time for a check-in procedure as compared with the prior art without increasing a check-in device.

  A check-in support system according to an aspect of the present invention is a check-in support system for supporting a procedure when a user checks in to an accommodation facility, and includes a server and a first terminal device of the accommodation facility. A first acquisition unit for acquiring necessary information, which is information that the user needs to fill in in order to check in the accommodation facility, before the user checks in to the accommodation facility. And storage means for storing the necessary information acquired by the first acquisition means, and transmission means for transmitting an identification code for identifying the necessary information to a second terminal device of the user, Whether the server is based on the identification code input by the user via the first terminal device or an input device external to the first terminal device to the first terminal device Second acquisition means for acquiring the necessary information, is provided.

  Alternatively, the necessary information includes the signature of the user's handwriting, the second terminal device has a touch panel display, and the first acquisition unit is an input from the user to the touch panel display. The acquired image is acquired from the second terminal device as the necessary information.

Check-support system according to an embodiment of the present invention, there is provided a check-support system for supporting the procedure when the user checks in the property, a server, a first terminal apparatus of the accommodation, the Storage means for storing necessary information, which is information necessary to be entered by the user in order to check in the accommodation facility, in the server, and before the user checks in the accommodation facility , if the required information is not stored in the storage means, the first acquisition means for storing the necessary information in the storage unit acquired from the user, the identification code identifying the previous SL necessary information user second transmitting means for transmitting to the terminal device, it is provided in the first terminal device, the first terminal device when said user checks in the property Other second acquisition means for acquiring the necessary information from the server based on the identification code entered by an external input device of the first terminal device, it is provided.

  According to the present invention, the waiting time for the check-in procedure can be made shorter than before without increasing the number of check-in devices.

It is a figure which shows the example of the whole structure of an accommodation procedure processing system. It is a figure which shows the example of a check-in unit. It is a figure which shows the example of the hardware constitutions of a cashier information management server. It is a figure which shows the example of the hardware constitutions of a tablet computer. It is a figure which shows the example of the hardware constitutions of a mobile computer. It is a figure which shows the example of a functional structure of a cashier information management server. It is a figure which shows the example of a functional structure of a reservation information management server. It is a figure which shows the example of a functional structure of a tablet computer. It is a figure which shows the example of reservation data. It is a figure which shows the example of service guidance mail. It is a figure which shows the example of the web page for registration. It is a figure showing an example of cash register data. It is a figure which shows the example of mail for check-in. It is a figure which shows the example of check-in planned person data. It is a figure which shows the example of a home screen. It is a figure which shows the example of a check-in screen. It is a figure which shows the example of the screen for adjustment. It is a figure which shows the example of a key issuing guidance screen. It is a figure which shows the example of resident data. It is a figure which shows the example of a guidance screen. It is a figure which shows the example of service guidance mail. It is a figure which shows the example of additional service data. It is a figure which shows the example of a checkout service page. It is a figure which shows the example of a checkout completion page. It is a flowchart explaining the example of the flow of the whole processing of a cashier information management server. It is a flowchart explaining the example of the flow of the whole processing of a cashier information management server. It is a flowchart explaining the example of the flow of the whole process of a reservation information management server. It is a flowchart explaining the example of the flow of the whole processing of a tablet computer. It is a figure which shows the example of installation of several check in units. It is a figure which shows the example of a check-in unit.

  FIG. 1 is a diagram showing an example of the overall configuration of the accommodation procedure processing system 5. FIG. 2 shows an example of the check-in unit 34. As shown in FIG. FIG. 3 is a diagram showing an example of the hardware configuration of the registration information management server 1. FIG. 4 is a diagram showing an example of the hardware configuration of the tablet computer 6. FIG. 5 is a diagram showing an example of the hardware configuration of the mobile computer 4. FIG. 6 is a diagram showing an example of the functional configuration of the cashier information management server 1. FIG. 7 is a diagram showing an example of a functional configuration of the reservation information management server 2. FIG. 8 is a diagram showing an example of the functional configuration of each of the tablet computer 6 and the mobile computer 4.

  An accommodation procedure processing system 5 shown in FIG. 1 performs processing for various procedures for the user to use an accommodation facility such as a hotel or a ryokan. For example, processing for procedures such as room reservation, check-in, check-out, and payment of charges. Hereinafter, the case where the process for these procedures is performed in one certain accommodation facility will be described as an example.

  The accommodation procedure processing system 5 includes a cash register information management server 1, a reservation information management server 2, an accommodation facility network 3, a plurality of mobile computers 4, a communication line 51, and the like.

  The registration information management server 1, the reservation information management server 2, the accommodation facility network 3, and each mobile computer 4 can communicate via the communication line 51. As the communication line 51, the Internet, a public line, a mobile phone line or the like is used.

  The cash register information management server 1 mainly manages personal information of the user. Then, personal information is provided in response to a request from the accommodation facility network 3. Information on the personal information of the user of the accommodation facility and the accommodation may be called "checkout information". Therefore, hereinafter, such information is referred to as "registration information". Details of the cash register information will be described later.

  A so-called server machine or a cloud server is used as the cashier information management server 1. Hereinafter, the case where a server machine is used as the cashier information management server 1 will be described as an example.

  The reservation information management server 2 is provided in the accommodation facility, and manages information on reservation of rooms of the accommodation facility, information on allocation of rooms, and the like. Details of these pieces of information will be described later. The reservation information management server 2 may be installed in a management room in the accommodation facility, or may be installed in an ISP (Internet Service Provider) facility or the like. Alternatively, a cloud server may be used as the reservation information management server 2. Hereinafter, the case where a server machine is used as the reservation information management server 2 will be described as an example.

  The accommodation network 3 is laid in the accommodation, and mainly offers an offer such as check-in instead of an employee of the accommodation (especially a receptionist) from when the user arrives at the accommodation until it departs. Perform processing to accept.

  The accommodation facility network 3 includes a router 31, an automatic checkout machine 32, an on-pre-computer 33, a check-in unit 34, a POS (Point of Sales) terminal 35, a communication line 36 and the like.

  The router 31 connects the accommodation facility network 3 to another network such as the Internet.

  The automatic settlement machine 32 is a device for receiving the information input by the user at the time of check-in and the accommodation fee to be paid. An existing automatic checkout machine is used as the automatic checkout machine 32. The automatic settlement machine 32 is connected to a computer of a credit card company via a public telephone line or the like to make a payment such as an accommodation charge.

  The on-pre-computer 33 mainly performs processing for relaying registration information exchanged between the reservation information management server 2 and the automatic checkout machine 32. For example, a personal computer is used as the on-pre-computer 33.

  The check-in unit 34 is a unit for receiving information input by the user at check-in and an accommodation fee to be paid. That is, basically, it has the same role as the automatic settlement machine 32.

  The check-in unit 34 includes the tablet computer 6, a credit card terminal 341, a multi-card reader / writer 342, a printer 343, and a box 344 (see FIG. 2).

  The tablet computer 6 is a device for the user to input personal information and the like. As the tablet computer 6, an iPad (registered trademark) of Apple Inc. is used. Alternatively, a tablet computer on which Android of Google (registered trademark) or Windows (registered trademark) of Microsoft Corporation may be used.

  The credit card terminal 341 is a device for reading a credit card number from a credit card, connecting to a computer of a credit card company or a payment agent center via a public telephone line or the like, and settling an accommodation charge and the like. A credit card terminal may be generally referred to as a "payment terminal" or a "credit inquiry terminal".

  The multi-card reader / writer 342 is a device that reads information recorded on a card or the like by various methods and writes information on the card. As the multi card reader / writer 342, a device provided with an image reader (for example, a Charge Coupled Device (CCD) or a Complementary Metal Oxide Semiconductor (CMOS)), a magnetic card reader, and an IC (Integrated Circuit) card reader / writer is used.

  The printer 343 is a device for printing a receipt after the settlement of the accommodation charge by the credit card is completed.

  The credit card terminal 341 and the multi-card reader writer 342 can communicate with the tablet computer 6 by wire or wirelessly. The credit card terminal 341 and the printer 343 can communicate by wire. When communicating by wire, for example, the technology of the USB (Universal Serial Bus) standard is used. In the case of wireless communication, standard technology such as Bluetooth (registered trademark) or IEEE (Institute of Electrical and Electronics Engineers) 802.11 is used.

  The box 344 is a case or a booth for storing the tablet computer 6, the credit card terminal 341, the multi-card reader writer 342, and the printer 343, as shown in FIG. The check-in unit 34 is installed near the front of the accommodation facility.

  Also, the box 344 has a recess in which one or more room key cards 345 are placed. The room key card 345 is a card having a size of a commuter pass and a built-in IC tag, and is used as a room key. The IC tag stores a unique card identifier to distinguish it from other IC tags. As the room key card 345, for example, a card corresponding to the standard of FeliCa (registered trademark) is used.

  When the tablet computer 6 wirelessly communicates with the credit card terminal 341 and the multi-card reader writer 342, the user removes the tablet computer 6 from the box 344 and sits on a sofa or chair to operate the tablet computer 6. Can.

  The POS terminal 35 is a terminal device for a POS system, and is used to input a charge or the like when a paid service is provided to a guest. Generally called "POS cash register".

  The communication line 36 is a communication line according to Ethernet (registered trademark) or IEEE 802.11 configured by a hub, a twisted pair cable, a wireless base station, and the like. That is, it is a so-called LAN (Local Area Network) line.

  The automatic settlement machine 32, the on-pre-computer 33, and the tablet computer 6 can communicate with the router 31 via the communication line 36. Thereby, the automatic settlement machine 32, the on-precomputer 33, and the tablet computer 6 can communicate with the registration information management server 1 and the reservation information management server 2 via the communication line 36, the router 31, and the communication line 51. .

  The mobile computer 4 is provided for each user, and is an apparatus for the user to perform procedures such as reservation and checkout of accommodation facilities. As the mobile computer 4, a portable computer such as a laptop computer, a tablet computer, or a smartphone is used. Hereinafter, a case where a smartphone is used as the mobile computer 4 will be described as an example.

  As shown in FIG. 3, the registration information management server 1 includes a central processing unit (CPU) 10a, a random access memory (RAM) 10b, a read only memory (ROM) 10c, an auxiliary storage device 10d, and a network interface card (NIC). 10e and so on.

  The NIC 10 e is a device for communicating with the reservation information management server 2, the tablet computer 6, the mobile computer 4 or the like.

  A registration information management program 1PG (see FIG. 6) is installed in the ROM 10c or the auxiliary storage device 10d. The cash register information management program 1 PG is a program for managing the cash register information of each user and providing it to the tablet computer 6 or the like as needed.

  The registration information management program 1PG is loaded into the RAM 10b and executed by the CPU 10a. A hard disk, a solid state drive (SSD), or the like is used as the auxiliary storage device 10d.

  The hardware configuration of the reservation information management server 2 is also basically the same as the hardware configuration of the registration information management server 1. However, the reservation information management program 2PG (see FIG. 7) is installed in the ROM or the auxiliary storage device of the reservation information management server 2. The reservation information management program 2PG is loaded into the RAM and executed by the CPU.

  As shown in FIG. 4, the tablet computer 6 includes a CPU 60a, a RAM 60b, a ROM 60c, a flash memory 60d, a touch panel display 60e, an operation button group 60f, a wireless LAN communication device 60g, an input / output interface 60h, a short distance wireless communication device 60i, The digital camera 60 j is configured.

  The touch panel display 60e displays various screens, detects the touched position, and notifies the CPU 60a of the position.

  The operation button group 60f includes a button for returning to a so-called home screen, a button for adjusting the volume, and a button for switching on / off the power.

  The wireless LAN communication device 60g communicates with the wireless base station of the communication line 36 based on the IEEE 802.11 standard.

  The input / output interface 60h is a device for exchanging data with the peripheral device. A USB board is used as the input / output interface 60h.

  The short distance wireless communication device 60i communicates with other devices based on the standard of wireless communication with a communication distance of several meters to several tens of meters. Hereinafter, the case where a short distance wireless communication device of Bluetooth is used as the short distance wireless communication device 60i will be described as an example.

  The digital camera 60 j is provided on the front surface of the tablet computer 6, for example, just beside the touch panel display 60 e, and captures an image to generate image data.

  The check-in procedure program 6PG (see FIG. 8) is installed in the ROM 60c or the flash memory 60d. The check-in procedure program 6PG is a program for performing a procedure when a user checks in to an accommodation facility.

  The check-in procedure program 6PG is loaded into the RAM 60b and executed by the CPU 60a.

  The mobile computer 4 is, as shown in FIG. 5, a CPU 40a, a RAM 40b, a ROM 40c, a flash memory 40d, a touch panel display 40e, an operation button group 40f, a wireless LAN communication device 40g, a mobile phone communication device 40h, a short distance wireless communication device 40i, And a digital camera 40 j and the like.

  The touch panel display 40e displays various screens, detects the touched position, and notifies the CPU 40a of the position.

  The operation button group 40f includes a button for returning to a so-called home screen, a button for adjusting the volume, and a button for switching on / off the power.

  The wireless LAN communication device 40g communicates with the wireless base station based on the IEEE 802.11 standard.

  The mobile telephone communication device 40h communicates with other devices through a mobile telephone line based on a standard such as Code Division Multiple Access (CDMA) 2000, W-CDMA (Wideband-CDMA), or LTE (Long Term Evolution). I do.

  The short distance wireless communication device 40i is a communication device of the same standard as the short distance wireless communication device 60i of the tablet computer 6. Therefore, the short distance wireless communication device 40i is a Bluetooth short distance wireless communication device.

  The digital camera 40 j captures an image and generates image data. It is also possible to capture moving images and generate moving image data.

  The ROM 40c or the flash memory 40d stores a smart key program 4PG (see FIG. 8) in addition to the mailer and the web browser. The smart key program 4PG is a program for causing the mobile computer 4 to function as a smart key. The "smart key" is a key (key) that can be unlocked when the door of the room is touched or approached. These programs are loaded into the RAM 40b and executed by the CPU 40a.

  According to the registration information management program 1PG, the registered data search unit 101, the electronic signature acquisition unit 102, the registration data registration unit 103, the check-in code transmission unit 104, the registration data provision unit 105, the registration data update unit 106 shown in FIG. The service use propriety registration unit 107, service information notification unit 108, additional charge inquiry unit 161, additional charge notification unit 162, checkout notification unit 163, registration data storage unit 171, electronic signature data storage unit 172, etc. It is realized by the server 1.

  According to the reservation information management program 2PG, the reservation acceptance processing unit 201, the reservation notification unit 202, the check-in scheduled person registration unit 203, the resident registration unit 204, the additional service registration unit 205, and the additional service response unit 206 shown in FIG. The checkout processing unit 207, the reservation data storage unit 271, the scheduled person data storage unit 272, the resident data storage unit 273, and the additional service data storage unit 274 are realized in the reservation information management server 2.

  According to the check-in procedure program 6PG, the registration data acquisition unit 601, the registration screen display unit 602, the update data transmission unit 603, the settlement processing unit 604, the room key provision processing unit 605, the service application processing unit 606, etc. shown in FIG. It is realized by the tablet computer 6.

  According to the smart key program 4PG, the identifier transmission unit 401 and the unlocking processing unit 402 shown in FIG.

  Hereinafter, processing in reservation, processing in check-in, processing during accommodation, referring appropriately to a case where a user 5PA uses an accommodation facility as an example, each part of each device shown in FIGS. , And the process at the time of checkout will be roughly divided and described.

[Process at the time of reservation]
FIG. 9 is a diagram showing an example of the reservation data 7C. FIG. 10 is a diagram showing an example of the service guidance mail 7F. FIG. 11 is a diagram showing an example of the registration web page 8B. FIG. 12 is a diagram showing an example of the register data 7H. FIG. 13 is a diagram showing an example of the check-in mail 7J.

  The user 5PA accesses the accommodation reservation website by operating the web browser of the user 5PA's own mobile computer 4 (hereinafter referred to as "mobile computer 4A").

  Then, in the reservation information management server 2, the reservation acceptance processing unit 201 executes a process for accepting a reservation of a room as follows.

  The reservation acceptance processing unit 201 transmits, to the mobile computer 4, reservation page data 7A for displaying a reservation web page 8A which is a web page for inputting information related to a reservation. Then, the mobile computer 4 displays the reservation web page 8A based on the reservation page data 7A.

  User 5 PA includes user 5 PA's own name, e-mail address, address, telephone number, and place of work, as well as period of stay (period of stay), type of room (room type), and number of people to stay (number of people) On the reservation web page 8A. Then, the mobile computer 4 transmits reservation request data 7B indicating the input information to the reservation information management server 2. In addition, it is not necessary to input the place of work. Also, some information can be input at the time of check-in, as described later.

  When the reservation request data 7B is received, the reservation acceptance processing unit 201 issues a unique character string as a reservation code. Then, data indicating the information shown in the reservation request data 7B together with the current accommodation charge (accommodation charge) and the issued reservation code is generated and stored in the reservation data storage unit 271 as the reservation data 7C as shown in FIG. .

  This completes the room reservation. In this example, the reservation data 7C3 is stored in the reservation data storage unit 271 as the reservation data 7C for the reservation of the user 5PA.

  Every time a reservation is made, reservation data 7C for the reservation is generated in the reservation data storage unit 271 by the reservation acceptance processing unit 201 and stored. Therefore, in the reservation data storage unit 271, the reservation data 7C is accumulated one after another.

  The user can also make a reservation by phone. In this case, an employee of the accommodation facility hears the above-mentioned information from the user, operates the on-pre-computer 33 or the like, and inputs it to the reservation information management server 2. Then, the reservation acceptance processing unit 201 generates reservation data 7C indicating the input information and the like, and causes the reservation data storage unit 271 to store the data.

  When the reservation data storage unit 271 stores the reservation data 7C, the reservation notification unit 202 transmits the reservation notification data 7D to the registration information management server 1 to notify the registration information management server 1 that the reservation has been accepted. Notice.

  The reservation notification data 7D indicates an e-mail address, an accommodation period, a name, an address, a telephone number, and a place of work among the information shown in the reservation data 7C. In this example, the e-mail address or the work place shown in the reservation data 7C3 is shown in the reservation notification data 7D. However, the information that the user 5PA did not enter in the reservation web page 8A is not shown.

  In the registration information management server 1, when the reservation notification data 7D is transmitted from the reservation information management server 2, the registered data search unit 101, the electronic signature acquisition unit 102, and the registration data registration unit 103 register the registration information. Execute the process as follows.

  The registered data search unit 101 searches the electronic signature data storage unit 172 for electronic signature data 7E associated with the electronic mail address indicated in the reservation notification data 7D. The electronic signature data 7E will be described later.

  If such electronic signature data 7E is not found as a result of the search by the registered data search unit 101, the electronic signature acquisition unit 102 performs a process for acquiring the electronic signature data 7E from the user 5PA as follows. Do.

  The electronic signature acquisition unit 102 sends the service information e-mail 7F as shown in FIG. 10 to the e-mail address (in this example, the e-mail address of the user 5PA) shown in the reservation notification data 7D. The service guidance mail 7F is an electronic mail for guiding a service that can be checked in without going through the front desk. Hereinafter, this service is referred to as "frontless check-in service".

  The mobile computer 4A receives and displays the service guidance mail 7F by the mailer. When the user 5PA wants to use the frontless check-in service, the user touches the hyperlink 7Fa.

  Then, the mobile computer 4A uses the web browser to request the registration information management server 1 for the registration web page 8B which is a web page corresponding to the hyperlink 7Fa as shown in FIG.

  The electronic signature acquisition unit 102 transmits registration page data 7G for displaying the registration web page 8B to the mobile computer 4A in accordance with a request from the mobile computer 4A.

  When receiving the registration page data 7G, the mobile computer 4A displays the registration web page 8B based on the registration page data 7G. The user 5PA inputs his / her name by tracing the drawing area 8Ba with a finger. That is, an image of the name is input by handwriting. Hereinafter, the image of the name of the handwriting, which is input in this manner, will be referred to as an “electronic signature”. Then, the save button 8Bb is touched.

  Then, the mobile computer 4A transmits the image data of the electronic signature to the register information management server 1 as the electronic signature data 7E.

  Then, the electronic signature acquisition unit 102 receives the electronic signature data 7E from the mobile computer 4A.

  Thus, the electronic signature acquisition unit 102 acquires the electronic signature data 7E. Then, the electronic signature data 7E is stored in the electronic signature data storage unit 172 in association with the electronic mail address (in this example, the electronic mail address of the user 5PA) indicated in the reservation notification data 7D.

  Every time the user inputs an electronic signature in this manner, electronic signature data 7E is generated and stored in the electronic signature data storage unit 172 in association with the electronic mail address of the user.

  In addition, when the apparatus (for example, feature phone) which does not have a touch-panel display is used as the mobile computer 4A, an electronic signature can not be input. Therefore, by touching the hold button 8Bc, it is possible to hold the input at this point and input later at the accommodation facility.

  When the hold button 8Bc is touched, the mobile computer 4A notifies the cashier information management server 1 to that effect. Then, the electronic signature acquisition unit 102 cancels the process of acquiring the electronic signature data 7E.

  The registration data registration unit 103 issues a registration code and a one-time password before or after or in parallel with the above-described processing by the registered data search unit 101 and the electronic signature acquisition unit 102, and generates the registration data 7H. It is stored in the registration data storage unit 171 as shown in FIG.

  The register data 7H is obtained by adding a use flag to the reservation notification data 7D in addition to the issued register code and one-time password. For example, when the reservation notification data 7D is transmitted based on the reservation data 7C3 (see FIG. 9), the registration data 7H3 is generated as the registration data 7H and stored in the registration data storage unit 171. The register code is a unique character string. Therefore, the register data 7H can be identified by the register code.

  The usage method of the one-time password will be described later. The use flag is a flag indicating whether or not to use a service capable of performing a checkout procedure without going through the front even if an additional charge occurs. Hereinafter, this service will be referred to as "frontless checkout service". NULL is indicated as the initial value of the usage flag.

  As described above, each time the reservation notification data 7D is transmitted from the reservation information management server 2, the registration data 7H is generated and stored in the registration data storage unit 171.

  When the registration data registration unit 103 stores the registration data 7H in the registration data storage unit 171, the check-in code transmission unit 104 addresses the electronic mail address indicated by the registration data 7H, as shown in FIG. Send mail 7J. The check-in mail 7J is an e-mail describing the two-dimensional barcode 7Ja used for check-in. As the code, for example, a two-dimensional barcode of a known standard such as a QR (Quick Response) code or a color code is used. In the present embodiment, a case where a QR code (registered trademark) is used will be described as an example.

  In the two-dimensional barcode 7 Ja, the address of the register data 7 H in the network and the one-time password indicated in the register data 7 H are indicated. These pieces of information are represented by a URL (Uniform Resource Locator).

  For example, when the register data 7H3 is stored, the address of the register data 7H3 is "https://www.reg.example.jp/reg-db/r0003.dat", and the one-time password is "774afg" , A two-dimensional barcode representing a URL such as “https://www.reg.example.jp/reg-db/r0003.dat?pw=774afg” is recorded in the check-in mail 7J as a two-dimensional barcode 7Ja. Be done.

  The mobile computer 4A receives and displays the check-in mail 7J by the mailer. At the time of reservation, the check-in mail 7J may not be displayed. It may be displayed at the time of check-in, as described next.

[Process on check-in]
FIG. 14 is a diagram showing an example of check-in scheduled person data 7K. FIG. 15 is a diagram showing an example of the home screen 8C. FIG. 16 is a diagram showing an example of the check-in screen 8D. FIG. 17 is a diagram showing an example of the settlement screen 8E. FIG. 18 is a diagram showing an example of the key issuance guidance screen 8F. FIG. 19 is a diagram showing an example of the resident data 7N. FIG. 20 is a diagram showing an example of the guidance screen 8G. FIG. 21 is a diagram showing an example of the service guidance mail 7R.

  In the reservation information management server 2, the check-in scheduled person registration unit 203 is a user who plans to stay on the day at a predetermined time (for example, 11 am) before the time when the check-in can be performed every day (for example, Hereinafter, the check-in scheduled person data 7K for each “checked-in person” is generated as follows, and stored in the prospective person data storage unit 272.

  The check-in scheduled person registration unit 203 searches and reads the reservation data 7C (see FIG. 9) of the check-in scheduled person from the reservation data storage unit 271. That is, the reservation data 7C indicating the accommodation period whose start date is the current day is read out. In accordance with the room type for each of the read reservation data 7C, the room to be used by each check-in scheduled person is determined. The processing of the determination of the room takes place by known methods. Alternatively, an employee of the accommodation facility may decide, and input to the reservation information management server 2 by operating the on-pre-computer 33 or the like.

  Then, the check-in scheduled person registration unit 203 generates the check-in scheduled person data 7K of each check-in scheduled person by adding the payment flag and the determined room number of each room to each reservation data 7C, as shown in FIG. The planned person data storage unit 272 is stored as shown in FIG. The initial value of the payment flag is “0” indicating that the accommodation fee has not been paid yet. At this time, the scheduled check-in data 7K of the guest whose stay period has passed may be deleted from the scheduled person data storage section 272.

  According to the above processing, for example, when it becomes a predetermined time on the day that the user 5PA stays (the start date of the accommodation period shown in the reservation data 7C3, ie, November 1, 2016), the reservation data 7C3 becomes the reservation data storage unit 271. The room type or single room (room 512 in this example) indicated in the reservation data 7C3 is determined to be the room of the user 5PA. Then, by adding the payment flag and the room number of the room to the reservation data 7C3, the check-in scheduled person data 7K3 is generated as the check-in scheduled person data 7K of the user 5PA and stored in the scheduled person data storage unit 272 .

  When the user 5PA arrives at the accommodation facility, the check-in procedure can be performed either at the reception, at the check-in unit 34 (see FIG. 2), or at the automatic checkout machine 32. However, if it is not time to check in, it waits for this time to pass.

  When checking in at the front desk, the employees of the accommodation will operate as usual. Therefore, the description of the process in this case is omitted.

  When the user 5 PA performs a check-in procedure by the check-in unit 34, the user 5 PA goes to the front of the check-in unit 34.

  The tablet computer 6 displays the home screen 8C as shown in FIG. 15 when no operation is being performed by anyone, that is, when in the idling state. The home screen 8C is a screen for guiding a method of performing a check-in procedure without passing through the front.

  The user 5PA instructs the check-in mail 7J (see FIG. 13) to be opened by operating the mailer of the mobile computer 4A. Then, the mobile computer 4A displays the check-in mail 7J by the mailer. Then, the user 5PA holds the mobile computer 4A over the multi-card reader writer 342 so that the two-dimensional barcode 7Ja can be read. Alternatively, the sheet on which the two-dimensional barcode 7Ja is printed may be held up.

  When the multi card reader / writer 342 detects that an object approaches, it starts shooting. Then, the two-dimensional barcode 7 Ja is extracted from the captured image, and the image data of the two-dimensional barcode 7 Ja is transmitted to the tablet computer 6.

  In the tablet computer 6, when the image data of the two-dimensional barcode 7Ja is transmitted, the registration data acquisition unit 601 acquires registration data 7H of the user (user 5PA in this example) who is about to check in. Execute the process as follows.

  The registration data acquisition unit 601 detects the URL indicated in the two-dimensional barcode 7Ja by analyzing the two-dimensional barcode 7Ja. Then, based on the URL, the cashier information management server 1 is accessed to request cashier data 7H. At this time, the one-time password included in the URL is notified to the cashier information management server 1.

  In the cash register information management server 1, the cash register data providing unit 105 executes processing for providing the requested cash register data 7H to the tablet computer 6 as follows.

  The registration data providing unit 105 reads out the registration data 7H from the registration data storage unit 171, and collates the notified one-time password with the one-time password indicated in the registration data 7H. Then, if the two match, the register data 7H is transmitted to the tablet computer 6. In order to invalidate the one-time password, the one-time password is deleted from the register data 7H.

  Further, the registration data providing unit 105 searches the electronic signature data storage unit 172 for the electronic signature data 7E associated with the electronic mail address indicated by the registration data 7H. When the electronic signature data 7E is found, the electronic signature data 7E is read out from the electronic signature data storage unit 172 and transmitted to the tablet computer 6.

  On the other hand, if the two do not match, the cash register data provision unit 105 notifies the tablet computer 6 that the access is unauthorized.

  In the tablet computer 6, when the registration data acquisition unit 601 acquires the registration data 7H, the registration screen display unit 602 uses a touch-in screen 8D for checking in with the frontless check-in service as shown in FIG. Display on the display 60e. In this example, the register data 7H3 is received.

  In the check-in screen 8D, text boxes 8Da to 8Dd and a drawing area 8De are arranged as objects for inputting information. Text boxes 8Da to 8Dd are areas for inputting a name, an address, a telephone number, and a work place, respectively. The drawing area 8De is an area for inputting an electronic signature.

  In the text boxes 8Da to 8Dd, a name, an address, a telephone number, and a work place shown in the received cash register data 7H are previously input as default values. In this example, the address, telephone number, and work place of the user 5PA shown in the register data 7H are previously input.

  When the electronic signature data 7E is received together with the registration data 7H, the electronic signature shown in the electronic signature data 7E is previously input to the drawing area 8De as a default value. In this example, the electronic signature of the user 5PA is input in advance.

  Here, the user 5PA confirms the default value and corrects any erroneous information. Or, if there is a blank, enter information as required. Then, the registration button 8Df is pressed. Then, the update data transmission unit 603 and the settlement processing unit 604 execute the following processing.

  The update data transmission unit 603 transmits, to the register information management server 1, the update data 7L indicating the corrected or input information and the e-mail address of the user operating the tablet computer 6 (in this example, the user 5PA). Do. The update data 7L is transmitted to the registration information management server 1 even if the information is not updated.

  In the cash register information management server 1, when the cash register data update unit 106 receives the update data 7L, when any of the name, the address, the telephone number, and the work place is shown in the update data 7L, it is indicated in the update data 7L. The registration data 7 H indicating the e-mail address is searched from the registration data storage unit 171. Then, the register data 7H is updated so as to fit the update data 7L. That is, the register data 7H is updated so as to indicate the information indicated by the update data 7L. For example, when "D prefectural office" is indicated in the update data 7L as a work place, the value of the work place of the register data 7H is rewritten to "D prefectural office".

  When an electronic signature is indicated in the update data 7L, the registration data updating unit 106 generates electronic signature data 7E indicating the electronic signature, and stores the electronic signature data 7E in the electronic signature data storage unit 172 in association with the electronic mail address. However, if the electronic signature data 7E associated with the electronic mail address is already stored in the electronic signature data storage unit 172, the electronic signature data 7E is deleted and then the generated electronic signature data 7E is stored. Remember.

  The data of the information input to each of the text boxes 8Da to 8Dd and the drawing area 8De immediately before the registration button 8Df is touched is stored in a predetermined database as data of local registration information in the accommodation facility. Alternatively, such information is printed by the printer and managed as a printed matter.

  In the tablet computer 6, when the update data transmission unit 603 transmits the update data 7L, the settlement processing unit 604 executes the processing for settlement of the accommodation charge as follows.

  The settlement processing unit 604 causes the touch panel display 60e to display a settlement account screen 8E for explaining how to settle the accommodation fee as shown in FIG. Then, the user 5PA inserts his / her credit card into the credit card terminal 341 (see FIG. 2) and inputs a password.

  The credit card terminal 341 connects to a computer of a credit card company or a payment agent center to settle an accommodation charge. In addition, a certain amount of the credit card credit facility is reserved for the payment of additional charges that may occur later. In other words, make a temporary sale of a fixed amount. When the provisional sales are made, a settlement ID (identification) for identifying the provisional sales is issued and transmitted from the computer to the credit card terminal 341. Then, when the settlement is completed, the printer 343 is made to print a receipt of the accommodation fee. This completes the settlement. These treatments are carried out by known methods.

  Further, when the settlement is completed, the credit card terminal 341 notifies the tablet computer 6 of that with the settlement ID.

  Then, the room key provision processing unit 605 and the service application processing unit 606 perform the following processing.

  The room key provision processing unit 605 performs the process for providing the room key to the user who is operating the tablet computer 6 (in this example, the user 5PA) as follows.

  The room key provision processing unit 605 causes the touch panel display 60e to display a key issuance guide screen 8F as shown in FIG. The key issuance guide screen 8F is a screen for urging one room key card 345 to be held over the multi card reader / writer 342.

  Here, the user 5PA takes the room key card 345 and holds it over the multi card reader / writer 342.

  Then, the multi card reader / writer 342 reads the card identifier from the IC tag of the room key card 345 and transmits it to the tablet computer 6.

  Then, the room key provision processing unit 605 transmits the operation completion notification data 7M to the reservation information management server 2.

  In the operation completion notification data 7M, a card identifier transmitted from the multi card reader / writer 342, a payment ID transmitted from the credit card terminal 341, and a user operating the tablet computer 6 (in this example, user 5PA) The email address of) is shown. The e-mail address is indicated in the registration data 7 H acquired by the registration data acquisition unit 601.

  Alternatively, instead of the card identifier of the multi card reader / writer 342, a personal identification code may be used as follows. The room key provision processing unit 605 generates a unique security code by a random function. Then, the operation completion notification data 7 M is generated so as to indicate the personal identification code instead of the card identifier, and is transmitted to the reservation information management server 2. Further, it instructs the multi card reader / writer 342 to store the personal identification code in the room key card 345.

  Then, the multi card reader / writer 342 writes the security code into the room key card 345.

  In the reservation information management server 2, upon receiving the operation completion notification data 7 M, the resident registration processing unit 204 generates the resident data 7 N and causes the resident data storage unit 273 to store the resident data 7 N. The resident data 7N is data indicating information such as the room of the user who has checked in, that is, the room of the resident and the temporary payment. The resident data 7 N is generated as follows and stored in the resident data storage unit 273.

  The resident registration processing unit 204 searches the scheduled person data storage unit 272 for the check-in scheduled person data 7K indicating the e-mail address indicated in the operation completion notification data 7M and reads out. Then, data indicating the payment ID and card identifier indicated in the received operation completion notification data 7M, the reservation code and room number indicated in the read-in scheduled check-in data 7K, and the check-out flag is generated, as shown in FIG. , And stored in the resident data storage unit 273 as the resident data 7N.

  As a result, for example, when the resident is the user 5PA, the resident data 7N3 is generated as the resident data 7N of the user 5PA and stored in the resident data storage unit 273. Thereby, the card identifier of the room key card 345 taken by the user 5PA is associated with the room number of the room in which the user 5PA is used, the room key card 345 is activated, and the room key card 345 functions as a smart key. You will come to A known technique is used as a technique for unlocking with a card-type room key.

  Further, the resident registration processing unit 204 updates the payment flag of the planned check-in data 7K to “1” indicating that the accommodation fee has been paid.

  The user 5PA can activate the mobile computer 4A as a room key instead of the room key card 345. In this case, the resident registration processing unit 204 requests the identifier from the mobile computer 4A.

  Then, the identifier transmitting unit 401 of the mobile computer 4A transmits the identifier of the mobile computer 4A itself (for example, Bluetooth address, MAC (Media Access Control) address, or SSID (Service Set Identifier)) to the tablet computer 6. An identifier dedicated to the Les Checkout service may be prepared in advance and transmitted.

  Then, the room key provision processing unit 605 generates operation completion notification data 7 M so as to indicate the identifier transmitted from the mobile computer 4 A instead of the card identifier, and transmits the operation completion notification data 7 M to the reservation information management server 2.

  When the room is unlocked, the unlocking processing unit 402 transmits the identifier of the mobile computer 4A itself by Bluetooth. Then, it is unlocked by the key device installed at the door of the room. As such a system for unlocking, for example, AMADAS of Softbank Corp. is used.

  By the above process, the check-in procedure and process are completed, and the user 5PA can enter the room assigned to him / her.

  Furthermore, when the settlement process is completed, in the tablet computer 6, the service application processing unit 606 performs a process for causing the user (stayer) to use the frontless checkout service as follows.

  The service application processing unit 606 causes the touch panel display 60e to display a guidance screen 8G for recommending a frontless checkout service as shown in FIG. Here, when using the frontless checkout service, the user touches the use button 8Ga. If not used, touch the non-use button 8Gb.

  Then, when the use button 8Ga is touched, the service application processing unit 606 indicates usage and usage notification data 7Q1 indicating the e-mail address of the user operating the tablet computer 6 (user 5PA in this example). Is sent to the cash register information management server 1. On the other hand, when the non-use button 8 Gb is touched, non-use notification data 7 Q 2 indicating the non-use and the e-mail address is transmitted to the registration information management server 1.

  When the registration information management server 1 receives the use notification data 7Q1 or the non-use notification data 7Q2, the service usage suitability registration unit 107 and the service guidance notification unit 108 perform the following processing.

  Upon receiving the use notification data 7Q1, the service use propriety registration unit 107 searches the register data storage unit 171 for registration data 7H indicating the e-mail address indicated in the use notification data 7Q1, and uses the use flag of the registration data 7H Update to "1", which is a value that means using frontless checkout service. On the other hand, when the nonuse notification data 7Q2 is received, the register data 7H indicating the electronic mail address shown in the nonuse notification data 7Q2 is searched from the register data storage unit 171, and the use flag of the register data 7H is frontless checkout Update to "0" which is a value that means not using the service.

  When the usage notification data 7Q1 is received, the service notification notifying unit 108 further sends the service notification mail 7R as shown in FIG. 21 to the electronic mail address shown in the usage notification data 7Q1. The service guidance mail 7R is an e-mail for guiding the details of the frontless checkout service and a web page (checkout service page 8H described later) for using it. In this example, it is sent to the e-mail address of the user 5PA. The service guide mail 7R includes a hyperlink 7Ra to the checkout service page 8H.

  The mobile computer 4A receives and displays the service guidance mail 7R by the mailer.

[Process during accommodation]
FIG. 22 is a diagram showing an example of the additional service data 7S. FIG. 23 shows an example of the checkout service page 8H.

  The user 5PA can receive various services of the accommodation facility during the stay. Procedures for payment of charges (hereinafter referred to as “additional charges”) resulting from receiving paid services have conventionally been conducted at the front desk upon checkout. However, according to the frontless checkout service, as mentioned above, the procedure can be performed without having to stop at the front desk. The mechanism will be described below.

  When the user 5PA receives a paid service, the employee of the accommodation facility inputs the name of the service (service name) and the amount of the additional charge into the POS terminal 35 together with the room number of the user 5PA. Then, the POS terminal 35 transmits the additional service data 7S indicating the input information to the reservation information management server 2.

  In the reservation information management server 2, upon receiving the additional service data 7S, the additional service registration unit 205 stores the additional service data 7S in the additional service data storage unit 274 as shown in FIG.

  Further, the user 5PA can check the paid service received during the stay by the mobile computer 4A as follows.

  The user 5PA operates the mailer of the mobile computer 4A to command to open the service guidance mail 7R (see FIG. 21). Then, the mobile computer 4A displays the service information mail 7R by the mailer. The user 5PA touches the hyperlink 7Ra in the service guidance mail 7R.

  The mobile computer 4A requests the checkout service page 8H from the register information management server 1 based on the hyperlink 7Ra by the web browser. At this time, information for identifying the user 5PA is notified to the cashier information management server 1. Hereinafter, the case where an e-mail address is used as this information will be described as an example.

  Then, in the registration information management server 1, the additional charge inquiry unit 161 inquires of the reservation information management server 2 about the additional charge for the user 5 PA by transmitting the charge inquiry data 7 T to the reservation information management server 2. In the charge inquiry data 7T, the electronic mail address notified from the mobile computer 4A (that is, the electronic mail address of the user 5PA) is indicated.

  In the reservation information management server 2, when the additional service answering unit 206 receives the charge inquiry data 7T, the additional service answering unit 206 performs a process of responding to the registration information management server 1 regarding the additional charge as follows.

  The additional service reply unit 206 searches the prospective check-in data storage unit 272 (see FIG. 14) for the check-in prospective person data 7K indicating the e-mail address indicated in the charge inquiry data 7T. The additional service data 7S indicating the room number indicated in the found check-in planner data 7K is retrieved from the additional service data storage unit 274 (see FIG. 22) and read out. Then, the read additional service data 7S is transmitted to the registration information management server 1.

  In the cashier information management server 1, when receiving the additional service data 7S, the additional charge notification unit 162 transmits web page data 7U for displaying the checkout service page 8H as shown in FIG. 23 to the mobile computer 4A.

  When the mobile computer 4A receives the web page data 7U, the web browser displays the checkout service page 8H based on the web page data 7U.

[Process at the time of checkout]
FIG. 24 is a diagram showing an example of the checkout completion page 8J.

  Even when the user 5PA checks out, the user 5PA causes the mobile computer 4A to display the checkout service page 8H by performing the above-described operation. Then, touch the checkout button 8Ha.

  Then, the mobile computer 4A sends the checkout request data 7V indicating the checkout request and the e-mail address of the user 5PA to the registration information management server 1.

  In the cash register information management server 1, the check out notification unit 163 transfers the check out request data 7 V to the reservation information management server 2 when the check out request data 7 V is received.

  In the reservation information management server 2, when the checkout processing unit 207 receives the checkout request data 7V, the checkout processing unit 207 executes a process for checkout as follows.

  The checkout processing unit 207 searches the planned person data storage unit 272 (refer to FIG. 14) for the planned checkin data 7K indicating the e-mail address indicated in the checkout request data 7V, and the checkin planned person data Extract the room number shown in 7K. The stayer data 7N indicating the extracted room number is searched from the stayer data storage unit 273 (see FIG. 19), the checkout flag of the stayer data 7N is updated to “1”, and the card identifier is deleted. .

  Further, the checkout processing unit 207 searches the additional service data storage unit 274 (see FIG. 22) for additional service data 7S indicating the room number, and credits the settlement of the additional charge shown in the additional service data 7S. Make a request to the card company or payment agent center computer. At this time, the settlement ID indicated in the resident data 7N is notified to the computer. Then, the additional service data 7S is deleted from the additional service data storage unit 274. This completes the settlement of the additional charge. When additional service data 7S is found, the settlement is requested for the additional charge indicated in each.

  After the checkout request data 7V is transmitted, the checkout notification unit 163 of the registration information management server 1 displays a checkout completion page 8J, which is a web page indicating that the checkout has been completed, as illustrated in FIG. The page data 7W for sending are sent to the mobile computer 4A.

  When receiving the page data 7W, the mobile computer 4A displays the checkout completion page 8J based on the page data 7W. The checkout notification unit 163 may transmit the page data 7W to the mobile computer 4A after confirming to the reservation information management server 2 that the settlement of the additional charge is completed.

  The user 5PA can check in by operating the automatic checkout machine 32 instead of the checkin unit 34. The existing automatic settlement machine has functions equivalent to the credit card terminal 341 and the printer 343 of the check-in unit 34. Furthermore, it is often equipped with the function (that is, CCD or CMOS) for reading an image optically among the functions of the multi-card reader / writer 342. However, there is a case where the IC tag does not have a function of reading or writing.

  In this case, the user 5PA takes the receipt issued by the automatic checkout machine 32 to the front desk. Then, the receptionist activates the room key card 345 as usual and delivers it to the user 5PA.

  25 to 26 are flowcharts for explaining an example of the overall processing flow of the registration information management server 1. FIG. 27 is a flowchart for explaining an example of the overall processing flow of the reservation information management server 2. FIG. 28 is a flowchart for explaining an example of the overall processing flow of the tablet computer 6.

  Next, the flow of the overall processing of each of the registration information management server 1, the reservation information management server 2, and the tablet computer 6 will be described with reference to a flowchart, taking the case where the user 5PA uses the accommodation facility as an example.

  The registration information management server 1 executes processing in the procedure shown in FIG. 25 to FIG. 26 based on the registration information management program 1PG.

  When the registration information management server 1 receives the reservation notification data 7D of the user 5PA from the reservation information management server 2 (Yes in # 701 in FIG. 25), the electronic signature data 7E of the user 5PA is in the electronic signature data storage unit 172. Search from inside (# 702).

  If it is not stored (No in # 703), the registration information management server 1 performs processing for generating the electronic signature data 7E and storing the electronic signature data 7E by the electronic signature data storage unit 172 (# 704). If it is stored, step # 704 is skipped.

  Further, the registration information management server 1 generates the registration data 7H of the user 5PA based on the reservation notification data 7D and stores the registration data 7H by the registration data storage unit 171 (# 705). Then, the mobile computer 4A sends a check-in mail 7J to issue a two-dimensional barcode to the user 5PA (# 706).

  Alternatively, when the registration data 7H of the user 5PA is requested from the tablet computer 6 (Yes in # 707), the registration data 7H is read from the registration data storage unit 171 (# 708), and the one indicated by the registration data 7H The time password is collated with the one-time password notified upon request (# 709).

  Then, if the two match (Yes in # 710), the registration information management server 1 transmits the registration data 7H to the tablet computer 6 (# 711).

  Alternatively, when the update data 7L of the user 5PA is received from the tablet computer 6 (Yes in # 712), the registration information management server 1 updates the registration data 7H of the user 5PA in accordance with the update data 7L (# 713 ).

  Furthermore, if the electronic signature is indicated in the update data 7L, the registration information management server 1 generates data indicating the electronic signature as the electronic signature data 7E of the user 5PA and stores it by the electronic signature data storage unit 172 ( # 714). If the old electronic signature data 7E of the user 5PA is present, it is deleted.

  Alternatively, when the usage notification data 7Q1 is received from the tablet computer 6 (Yes in # 715), the cashier information management server 1 updates the usage flag of the cash register data 7H of the user 5PA to "1" (# 716) , And sends the service information mail 7R to the mobile computer 4A (# 717).

  Alternatively, when the non-use notification data 7Q2 is received from the tablet computer 6 (Yes in # 718), the registration information management server 1 updates the use flag of the registration data 7H of the user 5PA to "0" (# 719) .

  Alternatively, when the checkout service page 8H is requested from the mobile computer 4A (Yes in # 720 in FIG. 26), the cashier information management server 1 inquires the additional charge to the reservation information management server 2 and adds the user 5PA additional service. Data 7S is acquired (# 721). Then, web page data 7U is generated based on the acquired additional service data 7S, and is transmitted to the mobile computer 4A (# 722).

  Alternatively, when the checkout request data 7V is received from the mobile computer 4A (Yes in # 723), the cashier information management server 1 transfers the checkout request data 7V to the reservation information management server 2 so that the user 5PA can Notifying you to check out (# 724).

  While providing the frontless check-in service and the frontless check-out service (Yes in # 725), the registration information management server 1 appropriately executes the processes of steps # 702 to # 724. Also, similarly for the users other than the user 5PA, the processes of steps # 702 to # 724 are appropriately executed.

  The reservation information management server 2 executes the process according to the procedure shown in FIG. 27 based on the reservation information management program 2PG.

  When the reservation Web page 8A is requested from the mobile computer 4A (Yes in # 731 of FIG. 27), the reservation information management server 2 transmits the reservation page data 7A to the mobile computer 4A (# 732). When reservation request data 7B is received from mobile computer 4A (# 733), reservation data 7C is generated and stored by reservation data storage unit 271 (# 734), and reservation notification data 7D is transmitted to registration information management server 1 (# 735).

  Alternatively, every day when the predetermined time comes (Yes in # 736), the reservation information management server 2 searches the reservation data 7C of the check-in scheduled person of the day (the day) (# 737), and the found reservation data 7 C Then, the planned check-in data 7K is generated based on and stored by the planned person data storage unit 272 (# 738). The check-in planner data 7K of the user 5PA is generated on the day when the user 5PA checks in.

  Alternatively, when the operation completion notification data 7M of the user 5PA is received (Yes in # 739), the resident data 7N of the user 5PA is generated and stored by the resident data storage unit 273 (# 740). Further, the payment flag of the user 5PA scheduled check-in data 7K is updated to "1" (# 741).

  Alternatively, when the additional service data 7S of the user 5PA is received from the POS terminal 35 (Yes in # 742), the reservation information management server 2 stores it by the additional service data storage unit 274 (# 743).

  Alternatively, when the charge inquiry data 7T of the user 5PA is received from the cashier information management server 1 (Yes in # 744), the reservation information management server 2 adds the additional service data 7S of the user 5PA in the additional service data storage unit 274. Search from the inside and read out (# 745), and transmit to the cashier information management server 1 (# 746).

  Alternatively, when the checkout request data 7V of the user 5PA is received from the cashier information management server 1 (Yes in # 747), the reservation information management server 2 sets the checkout flag of the resident data 7N of the user 5PA to "1". (# 748), and based on the additional service data 7S of the user 5 PA, the user 5 PA performs the process of settling the charge (additional charge) of the service additionally received (# 749).

  While providing the frontless check-in service and the frontless check-out service (Yes in # 750), the reservation information management server 2 appropriately executes the processes of steps # 731 to # 749. Also, similarly for the users other than the user 5PA, the processes of steps # 731 to # 749 are appropriately executed.

  The tablet computer 6 executes the process according to the procedure shown in FIG. 28 based on the check-in procedure program 6PG.

  When the tablet computer 6 receives the image data of the two-dimensional barcode 7Ja of the user 5PA from the multi card reader / writer 342 (Yes in # 761 of FIG. 28), the tablet computer 6 acquires the register data 7H of the user 5PA from the register information management server 1 (# 762) The check-in screen 8D is displayed based on that (# 763).

  When the user 5PA inputs information on the check-in screen 8D, the tablet computer 6 receives the information (# 764). Then, when the registration button 8Df is touched, the update data 7L is transmitted to the registration information management server 1 (# 765). Furthermore, the tablet computer 6 performs processing for settlement of the room charge of the user 5PA (# 766).

  When the settlement process is over, the tablet computer 6 issues the smart key of the room of the user 5PA by activating the room key card 345 taken by the user 5PA (# 767) and the frontless checkout service to the user 5PA Guide to and accept the answer whether to use or not (# 768). Then, the reply of the user 5PA is transmitted to the cashier information management server 1 (# 769).

  While providing the frontless check-in service and the frontless check-out service (Yes in # 770), the tablet computer 6 appropriately executes the processes of Steps # 761 to # 769. Also, similarly for the users other than the user 5PA, the processes of steps # 761 to # 769 are appropriately executed.

  According to the present embodiment, necessary information such as an electronic signature, which has conventionally been entered at the accommodation facility at the time of check-in, is registered in the cashier information management server in advance. Then, at check-in, the tablet computer 6 downloads and uses it. Therefore, it is possible to reduce the time and effort required for entry and shorten the time required for check-in. This makes it possible to shorten the waiting time without increasing the number of check-in devices.

  Further, the check-in unit 34 can be constructed more inexpensively and simply than the conventional dedicated automatic check machine. Since the user is more familiar with the tablet computer 6 than a dedicated automatic checkout machine, the time taken for check-in can be shortened.

  FIG. 29 is a diagram showing an example of installation of a plurality of check-in units 34. As shown in FIG. FIG. 30 shows an example of the check-in unit 34 '.

  In the present embodiment, the case where the accommodation procedure processing system 5 is used for the procedure in one accommodation facility is described as an example, but the accommodation procedure processing system 5 is used for the procedure in each of a plurality of accommodation facilities You can also. In order to use it in this way, the reservation information management server 2 may be provided in each of a plurality of accommodation facilities. Then, the cash register information management server 1 and the tablet computer 6 may perform the above-described various processes with respect to the reservation information management server 2 of the accommodation facility of the user related to the process.

  Although the case where only one set of the check-in unit 34 was installed in the accommodation facility was described as an example in this embodiment, a plurality of sets may be installed. As shown in FIG. 29, they may be arranged side by side, or may be distributed and installed in several places. For example, it may be installed in the vicinity of the front desk, in the lobby, in the reception room, in the VIP room, in a coffee shop, in a restaurant and the like. Then, the user may remove the tablet computer 6 from the check-in unit 34 and sit on a chair or a sofa to perform an operation.

  The bottom of box 344 may be wheeled to allow check-in unit 34 to move like a wagon.

  The check-in unit 34 may be carried by hand. For example, as in the check-in unit 34 'shown in FIG. 30, the tablet computer 6, the credit card terminal 341, the multi-card reader writer 342, and the printer 343 may be stored in a bag 346 such as an attache case.

  Then, the employee may bring the check-in unit 34 'to guide the user to the room and have the user operate the tablet computer 6 in the room. Alternatively, the check-in unit 34 'may be lent to the user and may be used anywhere.

  In this embodiment, the multi-card reader writer 342 reads the two-dimensional bar code 7 Ja of the check-in mail 7 J and reads the card identifier of the room key card 345, but instead of the multi-card reader writer 342, a digital camera and An IC tag reader / writer may be provided in the check-in unit 34, the two-dimensional barcode 7Ja may be read by a digital camera, and the card identifier may be read by the IC tag reader / writer. Alternatively, the two-dimensional barcode 7 Ja may be read by the digital camera 60 j of the tablet computer 6.

  In the present embodiment, an e-mail address is used as information for identifying a user, but other information may be used. For example, a unique membership code may be issued for each user, and the membership code may be used.

  In the present embodiment, the check-in unit 34 acquires the image data of the two-dimensional barcode 7Ja by optically reading the two-dimensional barcode 7Ja, but the acquisition may be performed by Bluetooth or NFC (Near Field Communication) or the like. Good.

  In the present embodiment, a case where a server machine of an accommodation facility is used is described as an example of the reservation information management server 2. However, a so-called reservation site operated by a travel agent or an ISP may be used.

  In the present embodiment, when the user 5PA checks in, the credit card terminal 341 stores the resident ID data storage unit 273 (see FIG. 19) of the payment ID issued to the credit card of the user 5PA, and A certain amount of credit card credit from user 5PA was secured for payment of additional charges.

  However, the payment ID may be stored. In this case, processing may be performed as follows. Every time the user 5PA receives a paid service and incurs an additional charge, the employee listens for the room number of the room of the user 5PA from the user 5PA, and inputs the room number to the POS terminal 35. At this time, the room key card 345 may be received from the user 5PA, and it may be confirmed whether the room number is correct.

  Then, the POS terminal 35 inquires of the reservation information management server 2 for a payment ID corresponding to the input room number. Then, the computer of the credit card company or the payment agent center is notified of the read credit card number, payment ID, and additional charge, and it is requested to perform the payment of the additional charge.

  The payment ID of the user 5PA may be invalidated by deleting it from the resident data storage unit 273 when the user 5PA checks out.

  In the present embodiment, the registration information management server 1 is configured by one server machine, but may be distributed to a plurality of computers. The same applies to the reservation information management server 2.

  In the present embodiment, the cashier information management server 1 acquires cashier information of the user when the user reserves accommodation facility, but may acquire it at another timing. For example, a website for registration of cash register information is provided, and the user inputs cash register information to this website at any time before making a reservation. Then, the registration information management server 1 manages data indicating the input registration information as registration data 7H.

  A business operator such as an ISP can prepare each part shown in FIG. 6 by installing the cash register information management program 1 PG in the cash register information management server 1. By installing the reservation information management program 2PG in the reservation information management server 2, each unit shown in FIG. 7 can be prepared. By installing the check-in procedure program 6PG on the tablet computer 6, each part of the tablet computer 6 shown in FIG. 8 can be prepared. By installing the smart key program 4PG on the mobile computer 4, each part of the mobile computer 4 shown in FIG. 8 can be prepared.

  The work of installing the reservation information management program 2PG or the check-in procedure program 6PG may be performed by an employee of the accommodation facility. The task of installing the smart key program 4PG may be performed by the user.

  In addition, the configuration of the whole or each part of the accommodation procedure processing system 5, the register information management server 1, the reservation information management server 2, the accommodation facility network 3, the check-in unit 34, and the tablet computer 6, the contents of processing, the order of processing, data The configuration, the configuration of the screen, and the like can be changed as appropriate in accordance with the spirit of the present invention.

5 Accommodation procedure processing system (check-in support system)
1 Cash register information management server (server, check-in support server)
102 Electronic signature acquisition unit (first acquisition means, acquisition means)
103 Cash register data registration unit (first acquisition means, acquisition means)
104 Check-in code transmitter (first transmitter)
105 Cash register data provision unit (second transmission means)
171 Cash register data storage unit (storage means)
172 Electronic signature data storage unit (storage means)
2 Reservation information management server (charge management server)
207 Checkout processing unit (settlement means)
274 Additional service data storage unit (second storage means)
34 Check-in unit (Check-in support unit)
34 'Check-in Unit (Check-in Support Unit)
341 credit card terminal 342 multi card reader / writer (reader, input device)
343 Printer 344 Box (chassis)
345 Room key card (recording medium)
346 bag (housing)
4 Mobile computer (second terminal, user terminal, recording medium)
40e Touch panel display 6 Tablet computer (first terminal, accommodation facility terminal, terminal)
601 Registration Data Acquisition Unit (Second Acquisition Means, Acquisition Means)
602 Cash register screen display (input means)
60e Touch panel display (input means)
7E Electronic signature data (required information)
7Ja 2D barcode (identification code)
7H Cash register data (required information)

Claims (15)

It is a check-in support system that supports procedures when a user checks in to an accommodation facility,
A server and a first terminal of the accommodation facility;
To the server
Storage means for storing necessary information, which is information that the user needs to fill in to check in to the accommodation facility ;
Before the user can check in to the accommodation, if the required information is not stored in the storage unit, a first obtaining means to be stored in the storage means to acquire the necessary information from the user,
Transmitting means for transmitting an identification code for identifying the second terminal device of the user pre-Symbol necessary information,
Is provided,
In the first terminal device,
The user acquires the necessary information from the server based on the identification code input by the first terminal device or an input device external to the first terminal device when the user checks in to the accommodation facility . Acquisition means of
Is provided,
A check-in support system characterized by The required information includes the autograph signature of the user,
The second terminal device has a touch panel display,
The first acquisition unit acquires an image input to the touch panel display by the user as the necessary information from the second terminal device.
The check-in support system according to claim 1. In the first terminal device,
Input means for causing the user to input the location to be corrected or the missing location when there is a location to be corrected or a missing location in the necessary information acquired by the second acquiring unit ,
Is provided,
The check-in support system according to claim 1 or 2. The first terminal device is a tablet computer.
The check-in support system according to any one of claims 1 to 3. The first acquisition means acquires the necessary information through the communication line when the user reserves the accommodation facility through the communication line.
The check-in support system according to any one of claims 1 to 4. It is a check-in support server that supports procedures when a user checks in to an accommodation facility,
Storage means for storing necessary information, which is information that the user needs to fill in to check in to the accommodation facility ;
If the necessary information is not stored in the storage unit before the user checks in to the accommodation facility, the acquisition unit acquires the necessary information from the user and stores it in the storage unit ;
A first transmitting means for transmitting an identification code for identifying the user terminal device of the user pre-Symbol necessary information,
When the accommodation facility terminal of the accommodation facility requests the necessary information based on the identification code when the user checks in the accommodation facility, the necessary information is transmitted to the accommodation facility terminal, Second transmission means,
A check-in support server characterized by having: A terminal device for supporting a procedure when a user checks in to an accommodation facility,
Inputting identification code, identifying necessary information stored in a server, which is information that the user needs to fill in in order to check in to the accommodation facility;
Acquisition means for acquiring the necessary information from the server based on the identification code input by the input means when the user checks in to the accommodation facility ;
A terminal device characterized by having. It is a check-in support unit that supports the procedure when a user checks in to an accommodation facility,
It has a tablet type tablet computer, a credit card terminal, a reader, a printer, and a housing,
The tablet computer, the credit card terminal, the reader, and the printer are housed in the housing.
The reader checks the accommodation facility with an identification code identifying the necessary information stored in the server, which is information that the user needs to fill in in order to check in the accommodation facility. At the time of entering, read from the terminal device or printed matter of the user,
The tablet computer acquires the necessary information from the server based on the identification code read by the reader.
The credit card terminal settles an accommodation charge for the user to stay at the accommodation facility with the credit card of the user.
The printer prints a receipt when the accommodation charge is settled by the credit card terminal.
Check-in support unit characterized by. The reader further reads an identifier of the recording medium from the portable recording medium.
When the tablet computer can acquire the necessary information from the server , the tablet computer performs processing for causing the recording medium to function as a room key of a room to be allocated to the user among a plurality of rooms of the accommodation facility. , Using the identifier read by the reader ;
The check-in support unit according to claim 8 . The reader further writes an identifier on a portable recording medium;
When the tablet computer can acquire the necessary information from the server , the tablet computer performs processing for causing the recording medium to function as a room key of a room to be allocated to the user among a plurality of rooms of the accommodation facility. Performing using the identifier written to the recording medium by the reader;
The check-in support unit according to claim 8 . The tablet computer can be removed from the housing and communicate wirelessly with the credit card terminal and the reader.
The check-in support unit according to any one of claims 8 to 10 . A check-in support method for supporting a procedure when a user checks in to an accommodation facility,
Providing storage means for storing necessary information, which is information that the user needs to fill in in order to check in to the accommodation facility ,
If the necessary information is not stored in the storage unit before the user checks in to the accommodation facility, the server acquires a first acquisition process for acquiring the necessary information from the user and storing the required information in the storage unit. to run in,
To execute the identification code identifying the previous SL necessary information to the server transmission process for transmitting to the terminal device of the user,
A second acquisition process of acquiring the necessary information from the server based on the identification code input by the terminal device of the accommodation facility or an input device external to the terminal device when the user checks in to the accommodation facility Cause the terminal to execute
A check-in support method characterized by Used for a server that has storage means for supporting the procedure when a user checks in to an accommodation facility and storing necessary information which is information that the user needs to fill in in order to check in the accommodation facility A computer program,
To the server
If the necessary information is not stored in the storage unit before the user checks in to the accommodation facility, an acquisition process for acquiring the necessary information from the user is executed.
The necessary information acquired by the acquiring process to execute the write process of storing in the storage means,
Executing a first transmission process of transmitting an identification code identifying the necessary information to a user terminal of the user;
When the accommodation facility terminal apparatus of the accommodation facility requests the necessary information based on the identification code when the user checks in to the accommodation facility, the necessary information is transmitted to the accommodation facility terminal apparatus, Run the second transmission process,
A computer program characterized by A computer program used for a terminal device that supports a procedure when a user checks in to an accommodation facility,
In the terminal device,
Stored in the server, the accommodation for identifying the required information is the information the user needs to fill in order to check in, the first acquisition processing for acquiring the identification code, the user is the Run it when you check in to the accommodation ,
The second acquisition process of acquiring the necessary information from the server based on the identification code acquired by the first acquisition process is performed.
A computer program characterized by A method for producing a check-in support system for producing a check-in support system for supporting a procedure when a user checks in to an accommodation facility,
To a server capable of communicating with the first terminal of the accommodation facility;
Storage means for storing necessary information, which is information that the user needs to fill in to check in to the accommodation facility ;
If the necessary information is not stored in the storage unit before the user checks in to the accommodation facility, the first acquisition unit acquires the necessary information from the user and stores the required information in the storage unit. ,
Transmitting means for transmitting an identification code for identifying the second terminal device of the user pre-Symbol necessary information,
Prepare
The necessary information is acquired from the server based on a first acquisition process of acquiring the identification code when the user checks in to the accommodation facility, and the identification code acquired by the first acquisition process. Installing a computer program for executing a second acquisition process on the first terminal device;
A method of producing a check-in support system characterized in that.

Images