JP2005327193A - Advanced reservation settlement system for leisure hotel - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an advanced reservation settlement system for a leisure hotel allowing a hotel user to make a reservation for a hotel without visiting it and allowing the hotel to compensate a sales loss due to a reservation service. <P>SOLUTION: Reservation user terminals 4 and 5, a reservation receipt site 2 of the hotel, a credit settlement center terminal 3, and a computer system 1 inside the hotel are connected mutually via the Internet. The reservation user accesses the reservation receipt site 2 from the reservation user terminals 4 and 5 to make a reservation with reservation contents including a hotel use start date, a check-out time, and a hotel charge so that the hotel charge can be paid on credit via the credit settlement center. As to the hotel charge, an extra charge or a discounted charge is applied according to a hotel occupancy rate during a period from the reservation date to the hotel use start date. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

The invention of the present application relates to an advance reservation settlement system for leisure-type hotels, and in particular, can meet the needs of hotel reservation users, and the hotel may suffer from damages due to the provision of a reservation service. The present invention relates to an advance reservation settlement system for leisure-type hotels.

In conventional leisure-type hotels, users could hardly make advance reservations. It is not guaranteed that the user can use the hotel until it arrives at the hotel. The user arrives at the hotel and confirms that the hotel can be used, and only makes a commitment to use the hotel.

In addition, most hotels have different designs and the like for each guest room, and there is a need to use a specific guest room of the hotel as well as simply a target hotel. Even if a user has such needs, it goes without saying that it is obvious that the user can go to the hotel and use the desired room for the first time. Some hotels offer advance reservation services to meet the needs of these hotel users.
For the following reasons, the hotel management is not a little burdened.

First of all, especially during busy hours, even if you do not make a reservation, there is a high possibility that unreserved users will use the hotel, so if the reservation user does not visit the hotel, a loss of sales will occur. Become. Further, since the reservation user may use a different room from the reserved room after the arrival at the hotel, the opportunity for the reserved room is lost. For these reasons, the reservation service is often limited to hotel members.

Next, since this type of leisure-type hotel has a unit of use time, the stay time of the user is indefinite. For this reason, when the reservation service is provided, the room cannot be sold to other users until the time when the reservation user uses it. As a result, the occupancy rate of the guest rooms fell, resulting in a sales loss.

In the use of parking lots and karaoke rooms where the usage time is hourly, a reservation system is introduced so that lost profits do not increase for service providers, and for users,
A reservation billing system devised so as not to charge more than necessary is disclosed in Japanese Patent Application Laid-Open No. 09-08845.
No. 8 publication. However, this is related to the reservation billing system that secures the facility between the reservation date and time and the scheduled date and time when the facility is actually used. It does not suggest a means to respond precisely to the diverse needs of leisure-type hotels.
JP 09-088458 A

The invention of the present application solves the above-mentioned problems of conventional leisure-type hotels. For hotel users, it is possible to make a reservation for use of the hotel without going to the hotel. For the hotel side, Pre-reservation of leisure-type hotels that can offset the sales loss associated with the reservation service, and in some cases, reservation users can achieve higher sales than non-reservation users (normal users) It is an object to provide a payment system.

The above problems can be solved by the following invention described in each claim of the present application.
That is, the invention described in claim 1 is a leisure-type hotel advance reservation settlement system, and includes a reservation user terminal, a hotel reservation reception site, a credit settlement center terminal, and an in-hotel computer system. Connected via the Internet, the reservation user accesses the reservation reception site from the reservation user terminal, and on the reservation reception site, the use start date and time of the hotel, the checkout date and time, the hotel use Reservation contents including a fee are reserved, and the hotel usage fee can be settled on the reservation reception site via the credit settlement center, and the hotel usage fee includes A registrar characterized in that a premium or discount is charged depending on the hotel usage A reservation settlement system of the type hotels.

Since the invention described in claim 1 is configured as described above, the hotel reservation user accesses the reservation reception site of the hotel from the reservation user terminal via the Internet without going to the hotel. On the reservation reception site, the reservation contents including the hotel use start date and time, the checkout date and time, and the hotel use fee can be reserved. In addition, the hotel usage fee is credited via the credit settlement center on the reservation reception site, so that a certain guarantee for the reservation can be obtained.

On the other hand, for the hotel side, it is possible to reduce the loss of the hotel's use opportunity by having the hotel reservation user make a credit card payment in advance for the hotel usage fee. Is charged for extras or discounts depending on the usage of the hotel, so it will surely offset the sales loss associated with the reservation service even during busy periods related to Christmas and holidays In some cases, reservation users can achieve higher sales than non-reservation users (normal users), and provide detailed services to reservation users. Will be able to.

The invention described in claim 2 is the invention according to claim 1, wherein the hotel usage fee is based on the reservation status of the hotel recorded in the reservation management database provided in the computer system in the hotel. It is characterized in that an extra charge or a discount is charged according to the guest room usage rate from the date and time until the hotel start date and time.

This makes it possible to charge for an extra or discount based on reliable data, and more reliably achieve the above-described effect of the invention of claim 1, as well as providing a hotel The reliability of the reservation service can be improved.

Further, the invention described in claim 3 is characterized in that, in the invention described in claim 1 or 2, the reservation content includes use of a specific guest room of the hotel.

As a result, it is possible to reliably meet the needs of reservation users who want to use a specific guest room of the hotel.

As described above, according to the advance reservation settlement system for leisure-type hotels of the present invention, the reservation contents including the use start date / time, check-out date / time, and hotel use fee of the hotel reservation user do not go to the hotel. You can make a reservation. Moreover, a reliable guarantee of this reservation can be obtained by crediting the hotel usage fee.

On the other hand, on the hotel side, the hotel reservation user can have the hotel usage fee be credited in advance, which makes it possible to reduce the loss of the opportunity to use the hotel, and this hotel usage fee. Is charged for extras or discounts depending on the usage of the hotel, so even during busy periods related to Christmas and holidays, the sales loss associated with the reservation service is surely offset In some cases, reservation users can achieve higher sales than non-reservation users (normal users), and offer detailed services to reservation users. Will be able to.

In addition, the hotel usage fee will be increased or reduced according to the room usage rate from the reservation date to the hotel start date based on the reservation status of the hotel recorded in the reservation management database of the in-hotel computer system. If you want to be charged for discounts,
Charges for premiums or discounts can be made based on reliable data, and the effects as described above can be achieved more reliably, and the reliability of the reservation service provided by the hotel can be improved. .

In addition, when the reservation content includes the use of a specific guest room of the hotel, it is possible to reliably meet the needs of the reservation user who wants to use a specific guest room of the hotel.

In a leisure-type hotel advance reservation payment system, a reservation user terminal, a hotel reservation reception site, a credit payment center terminal, and an in-hotel computer system are connected via the Internet. The reservation user accesses the reservation reception site from the reservation user terminal, and reserves the reservation contents including the hotel use start date and time, the checkout date and time, and the hotel use fee on the reservation reception site. Can be settled on the reservation reception site via the credit settlement center. The hotel usage fee is charged according to the usage status of the hotel.

Based on the reservation status of the hotel recorded in the reservation management database provided in the hotel computer system, the surcharge or discount for the hotel usage fee will be charged according to the room usage rate from the reservation date to the hotel start date It is desirable to do so. The reservation details should include the use of specific rooms at the hotel.

Next, an embodiment of the present invention will be described.
FIG. 1 is a configuration diagram of the advance reservation settlement system for a leisure type hotel according to the present embodiment. This advance reservation settlement system for leisure hotels is generally configured as follows.
In-hotel computer system 1 installed in a hotel, reservation reception site 2 opened by the hotel on the Internet, credit settlement center terminal 3, personal computer 4 or mobile terminal (mobile phone etc.) 5 as a terminal device on the hotel user side However, the hotel user accesses the reservation reception site 2 via his / her personal computer 4 or mobile phone 5 via the Internet, makes a reservation application for the use of the hotel's room, and receives credit. In the credit settlement through the settlement center, the reservation can be settled by paying the reservation fee related to the hotel usage fee.

The in-hotel computer system 1 includes a device (menu panel) 7 for selecting a guest room installed in a lobby, various devices installed in the guest room, ie, a guest room change machine 8, a guest room telephone 9, a guest room charge indicator 10, and a guest room TV. 11 and the like are connected to a front computer 6 installed at the front via a communication line. The front computer 6 includes a reservation management database 12.

The outline of the hotel room use reservation using the advance reservation settlement system for the leisure type hotel of this embodiment will be described below.
First, a user who intends to make a reservation for use of a hotel room (hereinafter referred to as “reservation user”).
Uses the Internet function of its own personal computer 4 or mobile phone 5 to access the reservation reception site 2 established by the hotel on the Internet, where it can be reserved,
Search for time, guest rooms, etc., and make reservations for guest rooms. At that time, the fee instructed by the in-hotel computer system 1 is paid through credit settlement on the reservation reception site 2 via the credit settlement center. This fee may be increased or discounted according to the fee system determined by the hotel. For example, a premium is given when busy, and a discount is given when quiet.

Next, the details will be described.
First, a reservation user searches the reservation reception site 2 on the Internet by combining the following conditions.
・ Room number ・ Room facilities ・ Start date / time, stay time, check-out date / time ・ Price structure
·budget

Next, a list of guest rooms that match the search conditions is displayed together with the availability of reservations. The maximum stay time for the same fee is also displayed.
Fees displayed are calculated based on the surcharge or discount specified by the hotel, based on room usage fees (hotel usage fees) such as basic rates and discounts applied to member plans such as birthday discounts, etc. It is.

The determination of surcharges and discounts set by the hotel is basically to increase the surcharge when the reservation user needs to use the hotel room, and to discount the discount when the need is low. To do. The following periods can be considered as the time when the needs for hotel rooms are high.
-Busy seasons related to events such as Christmas and holidays-Time periods when the usage rate from evening to midnight is high. In addition, vacancies increase during low demand periods of hotel rooms. When the ratio of the number to the total number of guest rooms (vacancy rate) reaches a predetermined value, a discount can be set.

By setting the conditions and using the fee in the reservation use of the hotel room, the reservation user has more options as follows, and the reservation user is free to select either one.
・ Payment of advance reservation payment guarantees the use of the desired room even if the expense is slightly higher.
・ While visiting a hotel for the first time, it will be determined whether the hotel can be used, but it can be used for a normal fee.

The hotel has the following merits. For example, if all the guest rooms are always full, the hotel side can only increase the unit price of customers by using other profits (for example, food and drink) within the guest room usage time. . However, according to this advance reservation settlement system, the unit price of the reservation user's room use fee can be increased, so if there is a lot of reservation use, the user unit price will increase even if the same full room is full, resulting in an increase in sales. . In addition, since the reservation reservation is settled, even if the reservation user cancels the reservation immediately before, the sales loss due to the opportunity loss up to that point can be offset by the reservation cancellation fee.

In this way, the hotel user is allowed to pre-settlement the usage fee for the specific room in return for the needs of the hotel user, that is, the need to make a reservation without visiting the hotel. The hotel can offset the loss of sales loss due to the reservation, and in some cases, the prepaid fee will be higher than the normal fee, and the reservation user will be more than the normal user. It will also be possible to achieve high sales.

The premiums and discounts determined by the hotel are executed as follows.
・ Manual surcharges, discounts, and switching of the amount of money ・ Automatic switching based on a preset schedule (1 night stay at Christmas)
0% extra)
・ Automatic surcharge according to the remaining number of vacancies, discount (Vacancy rate = (Number of vacancies / total number of rooms) is less than 5%, discount when more than 50%, etc.)
Note that even if a reservation that completely matches the search condition cannot be made, a room close to the condition can be displayed from the approximate value of the desired designation value of the reservation user.

Execution of such premiums and discounts determined by the hotel side is preferably performed based on objective data as much as possible. For this reason, the reservation status of the hotel recorded in the reservation management database 12 provided in the in-hotel computer system 1 is recorded. Based on the result, the room usage rate (1-vacancy rate) from the reservation date to the hotel start date is calculated.
As described above, it is preferable to perform an automatic increase or discount according to the number of remaining vacancies. In this way, the reservation user can be satisfied with the premiums and discounts determined by the hotel, and the reliability of the reservation service provided by the hotel can be improved.

Next, after confirming the fee, the reservation user pays a reservation fee (room use fee) by means of payment (or authority only) such as a credit card.

Then, a reservation completion screen is displayed on the reservation reception site 2. If you wish, you can also send an e-mail to confirm the reservation details, including the reservation number for the reception at the store,
A barcode image can also be attached.
This completes the reservation procedure.

Next, when visiting the hotel, the reservation user performs any of the following operations on the device (menu panel) 7 for selecting the hotel guest room, and the reservation user uses the front computer 6 that manages the reservation. Recognize that there is. Then, the front computer 6
Reservation contents are called from the reservation management database 12 and displayed on the menu panel 7 to prompt the reservation user to enter the reserved room.
-The telephone number, the reservation number, or the member number is read by the infrared communication device of the mobile phone 5.
-The phone number, reservation number, or membership number is read from the barcode image etc. on the screen of the mobile terminal (cell phone 5 etc.).
-Enter the credit card number using a card reader, touch panel or numeric keypad.
・ Enter the reservation number using the touch panel or numeric keypad.
・ Enter your membership number using a card reader, touch panel or numeric keypad.
When the reservation details are displayed in this way, the reservation user confirms the details and then checks in.

After the check-in of the reservation user, the front computer 6 causes the reservation user to recognize the reservation contents (mainly the check-out time) again by using the menu panel 7 or a device installed in the guest room.
Specifically, the menu panel 7, the charge indicator 10 installed in the guest room, the television 11,
The telephone 9 displays or announces the scheduled checkout time.

Next, when the scheduled check-out time approaches, the front computer 6 provides check-out guidance to the reservation user in the cabin.
According to the reservation contents, the reservation user is informed of the check-out time by voice guidance or visual display through a device installed in the guest room. In addition, we will inform you that you can extend your stay depending on the reservation status.

Specifically, based on the reservation information, before the scheduled check-out time (time managed by the front computer 6, for example, 10 minutes before), on the television 11 or the charge indicator 10,
By voice guidance or visual display, it will give guidance that it will be the scheduled check-out time soon.
Also, according to the following conditions, allow the extension selection, switch the prohibition, stay as it is,
Whether to check out is selected by operating the television 11 or the like.
The conditions and ranges that can be extended are as follows.
From the current time to the next reservation start time managed by the front computer 6 (however, the cleaning time managed by the front computer 6 is also taken into account)

In addition, reservation users who have exceeded the extended end time or scheduled check-out time will be urged to check-out using the equipment installed in the guest room, and a warning will be issued to employees at the front desk. And

Finally, the reservation user pays out by cash or credit settlement as an additional fee that exceeds the pre-paid amount depending on the usage status of the room service and checks out.
The above is the flow of the reservation user using this advance reservation settlement system.

Next, the flow of non-reserved users will be described.
First, a non-reserved user operates a device (menu panel) 7 for selecting a guest room when selecting a guest room when visiting the store. At that time, if the stay time is limited due to a reservation by another reservation user, the fact is notified and the consent of the non-reservation user is obtained.

More specifically, the menu panel 7 displays the following room distinction, and the non-reserved user selects a room suitable for the stay schedule and budget while referring to this.
・ Rooms with a minimum of 24 hours from the current time to the next reservation start time (including the cleaning time managed by the front computer 6). However, these 24 hours can be changed by setting.
・ There is no next reservation from the current time to the end time of the available rate plan (however,
The cleaning time managed by the front computer 6 is also taken into account. ) Rooms.
In this case, the non-reserved user can stay in the room until the end of the basic plan (for example, until the check-out time of accommodation), but there will be a restriction on extension.
-The next reservation is made from the current time to the end time of the available rate plan (however, the cleaning time managed by the front computer 6 is also taken into account).
In this case, non-reserved users may not be able to stay in the room until the basic plan ends.

Next, the non-reserved user checks in and enters the selected room.
The front computer 6 has other reservation customers and the stay time is limited.
To that effect, voice guidance and visual display are provided by a device installed in the guest room, and the non-reserved user is made to recognize it again.

Specifically, the front computer 6 guides the staying available time to non-reserved users who have entered the room by the following method.
-When there is a reservation for another reservation user on the guest room TV 11, the maximum extension time is displayed until the cleaning time managed at the front desk is subtracted from the reservation time.
-When there is a reservation for another reservation user in the guest room change machine 8, the time until the cleaning time managed at the front desk is subtracted from the reservation time is displayed as the maximum extension time.
-When there is a reservation for another reservation user, the charge indicator 10 displays the maximum extension time until the time obtained by subtracting the cleaning time managed at the front desk from the reservation time.

Next, the front computer 6 provides checkout guidance at an appropriate time while a non-reserved user stays in the guest room.
Specifically, the time obtained by adding the cleaning time managed at the reception from the current time and the reservation start time by other reservation users are monitored based on the reservation data. As a result, at the time when it is determined that the current user needs to be checked out, voice guidance and visual display are provided by the TV 11 installed in the guest room, the charge indicator 10 and the guest room change machine 8, and the non-reserved user Guidance to prompt checkout.

Since the advance reservation settlement system of the leisure type hotel of the present embodiment is configured as described above and can be used as described above, the following effects can be obtained.
The hotel reservation user accesses the reservation reception site 2 of the hotel from the reservation user terminal (the personal computer 4, the portable terminal 5, etc.) via the Internet without going to the hotel, and on the reservation reception site 2 It is possible to make reservations for reservation contents including hotel start date / time, checkout date / time, and hotel usage fee. In addition, the hotel usage fee is credited on the reservation reception site 2 via the credit settlement center, so that a certain guarantee for the reservation can be obtained.

On the other hand, on the hotel side, the hotel reservation user can have the hotel usage fee be credited in advance, which makes it possible to reduce the loss of the opportunity to use the hotel, and this hotel usage fee. Depending on the usage of the hotel, a premium or discount will be charged, so the sales loss associated with the reservation service can be surely offset. In some cases, the reservation user is a non-reserved user (normal use) Higher sales than those of a person) and can provide a detailed service to a reservation user.

Further, since the reservation contents include the use of a specific guest room of the hotel, it is possible to reliably meet the needs of the reservation user who wants to use a specific guest room of the hotel.

Further, based on the hotel reservation status recorded in the reservation management database 12 of the in-hotel computer system 1, the use of the guest room between the reservation date and the use start date and time of the hotel is charged for the hotel usage fee. When it is done according to the rate, it is possible to charge for an extra or discount based on reliable data, so that the effects as described above can be achieved more reliably, and reservations provided by the hotel Service reliability can be improved.

The invention of the present application is not limited to the above embodiments, and various modifications can be made without departing from the scope of the invention.

It is a block diagram of the advance reservation settlement system of the leisure type hotel of one Example of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Computer system in a hotel, 2 ... Reservation reception site, 3 ... Credit settlement center, 4 ... PC, 5 ... Mobile terminal (cell phone etc.), 6 ... Front computer, 7 ... Room selection equipment (menu panel), 8 ... Guest room changer, 9 ... guest room telephone, 10 ... guest room charge indicator, 11 ... guest room TV, 12 ... reservation management database.

Claims (3)

A leisure-type hotel advance reservation payment system,
The reservation user terminal, the hotel reservation reception site, the credit settlement center terminal, and the in-hotel computer system are connected via the Internet.
The reservation user accesses the reservation reception site from the reservation user terminal, and reserves the reservation contents including the use start date and time, checkout date and time, and hotel use fee on the reservation reception site, The hotel usage fee can be credited via the credit settlement center on the reservation reception site,
An advance reservation settlement system for leisure-type hotels, wherein an extra charge or a discount is charged to the hotel usage fee according to the usage status of the hotel. Based on the reservation status of the hotel recorded in the reservation management database provided in the in-hotel computer system, the hotel usage fee is based on the room usage rate between the reservation date and the use start date of the hotel, 2. The leisure-type hotel advance reservation settlement system according to claim 1, wherein a premium or discount is charged. The reservation content includes use of a specific guest room of the hotel.
Alternatively, the leisure-type hotel advance reservation settlement system according to claim 2.

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