JP5893934B2 - Disaster support system, disaster support method, and disaster support program - Google Patents

Description

  The present invention relates to a disaster support system, a disaster support method, and a disaster support program for supporting a disaster victim, a family member or an acquaintance of the disaster in an emergency such as a disaster.

  Conventionally, as communication means for transmitting information, messages made using a landline or mobile phone, telegraphs made using e-mail, short message service, etc., sealed letters and postcards containing information are exchanged. There are various technologies such as correspondence (document communication). These communication means are likely to be congested in an emergency such as a disaster, and cannot be used when congestion occurs.

  On the other hand, specifically, conventionally, for example, when an ATM server creates a message including a message input from an ATM terminal and the message from the ATM server is an emergency contact message, the message is received. There has been a technique for converting a message for sending including a person's account information and outputting a message to the recipient when the recipient specified by the account information accesses the ATM server (for example, the following) (See Patent Document 1).

JP 2011-154657 A

  However, the conventional technology described above is congested in the event of a large-scale disaster such as a major earthquake or storm and flood, and calls and message services using mobile phones, smartphones, landline phones, and mobile phones. It is very difficult to send and receive e-mails by telephone, smartphone, and personal computer. For this reason, the above-described conventional technique has a problem that it is difficult to quickly confirm the safety of family members and acquaintances in an emergency such as a disaster. For this reason, the above-described conventional technology has a problem that it is difficult to collect information using telephone, e-mail, and the Internet in an emergency such as a disaster. As a result, the disaster victim and the family and acquaintances of the disaster victim may be confused by spending anxious time or making a miscommunication.

  In addition, the above-mentioned conventional technology can be used for homes, workplaces, schools, shelters, etc., even though transportation is paralyzed during an emergency such as a disaster. There is a problem that it is difficult to move to the destination because the route to the destination is unknown. In particular, there was a problem that when a disaster occurred in a place where the land was not known, it was necessary to search for an evacuation site because it did not know the evacuation sites around it, and it took time to evacuate.

  For example, if you search for a shelter while walking on your own even though there is a shelter near the affected area, you will have more physical strength to reach the shelter compared to evacuating to a nearby shelter. There was a problem of exhausting. Also, in this case, compared to evacuating to a nearby evacuation center, you will be outside for a longer time, so depending on the location and time of the disaster, there is a high possibility of being involved in a secondary disaster such as an accident or incident. There was a problem of becoming.

  Also, in the event of an emergency such as a disaster, the number of people seeking supplies such as water and food rapidly increases in the affected area, and the supplies such as water sold at stores are quickly depleted. For this reason, the above-described conventional technique has a problem that it is difficult to obtain supplies in an emergency such as a disaster.

  Also, in the event of an emergency such as a disaster, it is difficult to collect accurate information, so there are people who stock up supplies because of the fear that they may be short of supplies. For this reason, the above-described conventional technology has a problem that even if supplies are replenished to the store, the replenished supplies are sold out simultaneously with the opening of the store, and it is difficult to obtain supplies. In particular, there is a problem that it is difficult for people who are in a situation where it is difficult to go to the store according to the opening time to obtain supplies.

  People who need assistance (caregivers), such as infants and the elderly, and those who assist these people (assistant) can quickly take action to obtain supplies even in the event of a disaster. It is difficult to devise. People who can quickly take action to get supplies in the event of an emergency, such as a disaster, are often healthy and healthy. For this reason, caregivers and caregivers, for example, “need water to make milk for infants”, “need water to take medicines to control seizures”, “infant water deficiency is more serious than adults Even if water is necessary due to circumstances such as “,” it is difficult to quickly take action to obtain water, so it is difficult to obtain water even though it is truly necessary. As described above, the conventional technology described above has a problem that it is difficult for a person who really needs the supplies to obtain the supplies in an emergency such as a disaster.

  As described above, the conventional techniques including the above-described Patent Document 1 are, for example, contacting a family member or an acquaintance, grasping a route to a home or shelter, and ensuring supplies. In addition, there is a problem that the user cannot be supported so that the actions required by the user such as the disaster victim can be realized in an emergency such as a disaster.

  In order to eliminate the above-mentioned problems caused by the prior art, the present invention can support a user so that an action required by a user such as a disaster can be realized in an emergency such as a disaster. An object is to provide a support system, a disaster support method, and a disaster support program.

  In order to solve the above-described problems and achieve the object, the disaster support system according to the present invention can communicate with an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and the ATM. A disaster support system comprising a server device, wherein the ATM uses the message sender from information stored in a storage medium of a card of a user of the message sender. Account number extraction means for extracting an account number for identifying a user's account, message information including one of fixed messages stored in advance and user designation information for specifying a message destination user A message registration request based on the account number extracted by the account number extraction unit and the information received by the message content input unit. Request generating means, and a request transmitting means for transmitting the message registration request generated by the request generating means to the server device, wherein the server device is identified by the account number for each user account number. A user database that stores user information related to the user including the name of the user, a request receiving unit that receives a message registration request transmitted from the ATM, and information recorded in the user database Based on the account number of the message transmission destination user specified by the user designation information included in the message registration request received by the request receiving means, and the message transmission source included in the message registration request Based on the identification means for identifying the user's name and the identification result of the identification means, the message sender's account number is assigned to the message sender's account number. Storage means for associating and storing the name of the user and message information included in the message registration request received by the request receiving means, and the ATM further extracts the account number by the account number extracting means A message information acquisition means for acquiring the name and message information associated with the account number from the server device, and an output means for outputting the name and message information acquired by the message information acquisition means. Features.

  A disaster support system according to the present invention includes an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution, and a server device that can communicate with the ATM. In the system, the ATM extracts an account number for identifying an account of the message sender user from information stored in a storage medium of a message sender user card. Account number extraction means, message content input means for accepting input of message information including one fixed message of pre-stored fixed messages and user designation information for specifying a message destination user, and the account number Request generation means for generating a message registration request based on the account number extracted by the extraction means and information received by the message content input means; and the request generation means The message registration request generated by the server is transmitted to the server device by request transmission means, destination input means for accepting input of destination information regarding the destination point of the user who sent the message, and input by the destination input means On the basis of the destination information received, the route search means for searching the route from the ATM location to which the input of the destination information is received, and the route searched by the route search means or on the route Another ATM specifying means for specifying another ATM existing in the vicinity of the route (hereinafter referred to as “another ATM”), another ATM information output means for outputting information on another ATM specified by the different ATM specifying means, Another ATM designation that accepts designation of one other ATM from among the other ATMs as a result of the ATM information output means outputting information on the other ATM A guidance information generating means for generating guidance information relating to a route from the ATM location point to the location point of another ATM that has been designated by the different ATM designation means; and guidance information generated by the guidance information generation means. A user database comprising: output means for outputting, wherein the server device stores, in association with each other, user information related to the user including the name of the user identified by the account number for each user account number; A message receiving request for receiving the message registration request transmitted from the ATM, and the user designation information included in the message registration request received by the request receiving means based on the information recorded in the user database. Specify the account number of the user of the specified message transmission destination and the name of the user of the message transmission source included in the message registration request And the message registration request received by the request receiving means is included in the account number of the message sending destination user based on the specifying result of the specifying means and the specifying means. Storage means for associating and storing message information.

  Further, in the disaster support system according to the present invention, in the above invention, the ATM extracts a predetermined number of stores in the order closer to the own device from stores in which another ATM specified by the different ATM specifying means is installed. The user information identified by the ATM extraction means, the material information relating to the support goods stored in the store extracted by the ATM extraction means from the server device, and the account number extracted by the account number extraction means Based on the account number extracted by the account number extraction means for each store extracted by the ATM extraction means based on the information acquired by the material information acquisition means and the material information acquisition means for acquiring information related to the application history of the supplies Material information output means for outputting information relating to support materials that can be received by the identified user, and the material information output means supports As a result of outputting information about goods, the store where the user wishes to deliver the support goods, the goods designating means for accepting the designation of the support goods requested by the user, and the store and the support for which the goods designation means accepts the designation An application form issuing means for issuing an application form including information that can specify a material, and the request generating means includes an account number extracted by the account number extracting means and a store in which the material specifying means accepts designation, and Generating a support request based on the information related to the support supplies, the request transmitting unit transmits the support request generated by the request generating unit to the server device, and the server device is configured for each store where the ATM is installed. In addition, a support material database that stores information related to support materials that can be provided in the store in association with each other, and for each account number, A request database that receives the support request transmitted from the ATM, and the storage unit receives the support request received by the request reception unit. The support material database is updated by subtracting the support material included in the support request from the support material that can be provided at the store, the history database is updated, and the ATM further includes the account number extraction means. When the account number is extracted, from the server device, the request acquisition means for acquiring the application history stored in association with the account number, and the own device is installed based on the application history acquired by the request acquisition means Store determination means for determining whether or not the store is a store designated by the user, and the store determination means Issuing a voucher for issuing a voucher for support goods specified by the user based on the application history acquired by the request acquisition means when it is determined that the installed store is a store specified by the user Means.

  A disaster support system according to the present invention includes an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution, and a server device that can communicate with the ATM. An ATM, wherein the ATM extracts an account number for identifying an account number of the user from the information stored in the storage medium of the user's card; A support request accepting unit that accepts an input operation of a support request for requesting provision, and when the support request accepting unit accepts an input operation of a support request, from the store in which the ATM is installed in the order closer to the own device ATM extraction means for extracting a predetermined number of stores, material information relating to support supplies stored in the stores extracted by the ATM extraction means from the server device, and the mouth Based on the material information acquisition means for acquiring information related to the application history of the support goods of the user identified by the account number extracted by the number extraction means, and the ATM extraction means extracts based on the information acquired by the material information acquisition means For each store, a material information output means for outputting information on support goods that can be received by a user identified by the account number extracted by the account number extraction means, and the material information output means outputs information on support goods As a result, it is possible to identify the store where the user wishes to deliver the support goods, the material designation means for accepting the designation of the support goods requested by the user, and the store and the support goods for which the goods designation means accepts the designation. Application form issuing means for issuing an application form including information, the account number extracted by the account number extracting means and the material designation A request generation means for generating a support request based on the store and the information about the support supplies that the stage has received designation, and a request transmission means for transmitting the support request generated by the request generation means to the server device, For each store where the ATM is installed, the server device stores a support material database that stores information related to support materials that can be provided in the store in association with each other, and stores a support material application history in association with each account number. A request database for receiving a support request transmitted from the ATM, and based on the support request received by the request receiver, the support material that can be provided in the store is changed to the support request. Storage means for updating the support supplies database by subtracting the support supplies included, and the AT M further obtains an application history stored in association with the account number from the server device when the account number extracting means extracts an account number, and an application obtained by the request obtaining means. Based on the history, a store determining unit that determines whether or not the store in which the device is installed is a store designated by the user, and the store in which the store is installed in the store determination unit is the user A voucher issuing means for issuing a voucher for the support goods designated by the user based on the application history acquired by the request acquisition means when it is determined that the store is designated. And

  A disaster support method according to the present invention includes an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device that can communicate with the ATM. A disaster support method performed by the system, which is executed by the ATM from information stored in a storage medium of a message sender user's card, wherein the financial institution stores the account of the message sender user. An account number extracting step for extracting an account number for identifying a message, and a message for accepting input of message information including one fixed message of fixed messages stored in advance and user specifying information for specifying a message destination user Message registration required based on the content input step, the account number extracted in the account number extraction step and the information received in the message content input step A request generation step of generating a message, a request transmission step of transmitting the message registration request generated in the request generation step to the server device, and a message registration request transmitted from the ATM for causing the server device to execute Based on the information received in the request reception step and the information recorded in the user database for storing the user information related to the user including the name of the user identified by the account number for each account number of the user, The account number of the message transmission destination user specified by the user designation information included in the message registration request received in the request reception step, and the name of the user of the message transmission source included in the message registration request Based on the identification process to identify and the identification result in the identification process, the message sender's account number is set to the message sender's account number. When the account number is extracted in the account number extraction step, the storage step for associating and storing the message information included in the message registration request received in the request reception step and the name of the user, and the ATM, A message information acquisition step of acquiring a name and message information associated with an account number from the server device, and an output step of outputting the name and message information acquired in the message information acquisition step. .

  A disaster support method according to the present invention includes an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device that can communicate with the ATM. A disaster support method performed by the system, which is executed by the ATM from information stored in a storage medium of a message sender user's card, wherein the financial institution stores the account of the message sender user. An account number extracting step for extracting an account number for identifying a message, and a message for accepting input of message information including one fixed message of fixed messages stored in advance and user specifying information for specifying a message destination user Message registration required based on the content input step, the account number extracted in the account number extraction step and the information received in the message content input step A request generation step of generating a message, a request transmission step of transmitting the message registration request generated in the request generation step to the server device, and a purpose of receiving input of destination information regarding the destination point of the user of the message transmission source A route search step for searching for a route from a location point of the ATM that received the input of the destination information to the destination point based on the destination information received in the destination input step; , Another ATM specifying step for specifying another ATM (hereinafter referred to as “another ATM”) on or near the route searched in the route searching step, and information on another ATM specified in the different ATM specifying step Output another ATM information output step, and output information about the different ATM in the separate ATM information output step As a result, another ATM designation step for accepting designation of one other ATM from among the other ATMs, and guidance information on a route from the ATM location point to the location point of another ATM that has been designated in the different ATM designation step A guidance information generating step, an output step for outputting the guidance information generated in the guidance information generating step, a request receiving step for receiving a message registration request transmitted from the ATM, which is executed by the server device, Received in the request receiving step based on information recorded in a user database that stores user information related to the user including the name of the user identified by the account number for each user account number. The account number of the message transmission destination user specified by the user-specified information included in the received message registration request, and And the identification step of identifying the name of the user of the message transmission source included in the message registration request, and the message transmission to the account number of the user of the message transmission destination based on the identification result in the identification step A storage step of associating and storing the name of the original user and the message information included in the message registration request received in the request reception step.

  A disaster support method according to the present invention includes an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device that can communicate with the ATM. A disaster support method performed by the system, wherein the financial institution extracts an account number for identifying the user's account from information stored in a storage medium of a user's card that is executed by the ATM. Account number extracting step, support request receiving step for receiving support request input operation for requesting provision of support supplies, and store where the ATM is installed when the support request input operation is received in the support request receiving step Stored in the ATM extraction step of extracting a predetermined number of stores from the server device in the order close to its own device and the store extracted in the ATM extraction step from the server device Material information related to support materials, and material information acquisition step for acquiring information related to the application history of the user's support materials identified by the account number extracted in the account number extraction step, and information acquired in the material information acquisition step For each store extracted in the ATM extraction step, a material information output step for outputting information relating to a support material that can be received by a user identified by the account number extracted in the account number extraction step, and the material As a result of outputting the information on the support supplies in the information output process, the store in which the user wishes to deliver the support supplies and the supply specifying process for receiving the specification of the support supplies requested by the user, and the designation in the supply specifying process An application form that includes information that can be used to identify the store and the supplies you received An application form issuing step, a request generation step for generating a support request based on the account number extracted in the account number extraction step and information on the store and the support supplies that have been designated in the material designation step, and the request A request transmission step for transmitting the support request generated in the generation step to the server device; a request reception step for receiving the support request transmitted from the ATM to be executed by the server device; and the support received in the request reception step. Based on the request, by subtracting the support supplies included in the support request from the support supplies that can be provided at the store, information on the support supplies that can be provided at the store is associated with each store where the ATM is installed. Update the stored support materials database and store the support materials for each account number. When the account number is extracted in the storage step of updating the history database for storing the application history in association with the ATM, and the account number extraction step that is executed by the ATM, the application stored in association with the account number is stored from the server device. A request acquisition step of acquiring a history, and a store determination step of determining whether the store where the device is installed is a store designated by the user based on the application history acquired in the request acquisition step; When it is determined in the store determination step that the store where the device is installed is the store specified by the user, based on the application history acquired in the request acquisition step, the support material specified by the user A voucher issuance step for issuing a voucher.

  A disaster support program according to the present invention includes an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device that can communicate with the ATM. A disaster support program to be executed by the system, wherein the financial institution stores an account of the user of the message sender from information stored in a storage medium of the card of the user of the message sender in the ATM. Message number extraction process for extracting account number to be identified, message content including input of message information including one fixed message of fixed messages stored in advance and user specified information specifying a message destination user Based on the input process, the account number extracted in the account number extraction process, and the information received in the message content input process. A request generation step for generating a request, and a transmission step for transmitting the message registration request generated in the request generation step to the server device are executed, and the message registration request transmitted from the ATM is transmitted to the server device. Based on the information recorded in the user database that stores the request reception process to be received and the user information related to the user including the name of the user identified by the account number for each user account number. , The account number of the message transmission destination user specified by the user designation information included in the message registration request received in the request reception step, and the message transmission source user included in the message registration request Based on the identification process of identifying the name and the identification result in the identification process, the message sender A storage step of associating and storing a user's name and message information included in the message registration request received in the request reception step, and when the ATM has extracted an account number in the account number extraction step A message information acquisition step of acquiring the name and message information associated with the account number from the server device, and an output step of outputting the name and message information acquired in the message information acquisition step. And

  A disaster support program according to the present invention includes an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device that can communicate with the ATM. A disaster support program to be executed by the system, wherein the financial institution stores an account of the user of the message sender from information stored in a storage medium of the card of the user of the message sender in the ATM. Message number extraction process for extracting account number to be identified, message content including input of message information including one fixed message of fixed messages stored in advance and user specified information specifying a message destination user Based on the input process, the account number extracted in the account number extraction process, and the information received in the message content input process. A request generation step for generating a request; a request transmission step for transmitting the message registration request generated in the request generation step to the server device; and input of destination information regarding the destination point of the user of the message source Destination input step and a route search step for searching for a route from the ATM location point that received the destination information input to the destination point based on the destination information received in the destination input step And another ATM specifying step for specifying another ATM (hereinafter referred to as “another ATM”) on or near the route searched in the route searching step, and another ATM specified in the different ATM specifying step In another ATM information output step for outputting information, and information on the other ATM in the separate ATM information output step As a result, another ATM designation step for accepting designation of one other ATM from among the other ATMs, and guidance on a route from the ATM location point to the location point of another ATM for which designation was accepted in the different ATM designation step A request reception for causing the server device to receive a message registration request transmitted from the ATM, performing a guidance information generation step for generating information and an output step for outputting the guidance information generated in the guidance information generation step. Receiving the request based on information recorded in a user database that stores and associates user information relating to the user, including the process and the name of the user identified by the account number for each account number of the user Account number of the message transmission destination user specified by the user specification information included in the message registration request received in the process And the identification step of identifying the name of the user of the message transmission source included in the message registration request, and the message number of the user of the message transmission destination based on the identification result in the identification step And a storage step of associating and storing the name of the sender user and the message information included in the message registration request received in the request receiving step.

  A disaster support program according to the present invention includes an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device that can communicate with the ATM. A disaster support program to be executed by a system, wherein the financial institution extracts an account number for identifying the user's account from information stored in a storage medium of a user's card. A number extracting step, a support request accepting step for accepting an input operation of a support request for requesting provision of support goods, and an input of a support request in the support request accepting step, and the store where the ATM is installed. Stored in the ATM extraction step for extracting a predetermined number of stores from the inside in the order closest to the own device, and in the stores extracted in the ATM extraction step from the server device The material information acquisition step for acquiring the material information related to the support material and the information related to the application history of the user's support material identified by the account number extracted in the account number extraction step, and the material information acquisition step Based on the information, for each store extracted in the ATM extraction step, the material information output step for outputting information on the support goods that can be received by the user identified by the account number extracted in the account number extraction step, and As a result of outputting information on support materials in the material information output step, the user specifies the store that the user wishes to deliver the support materials and the material specification step that receives the specification of the support materials requested by the user, and the material specification step Application that includes information that can identify the store and support supplies A request generation step for generating a support request based on the account number extracted in the account number extraction step and the information on the store and the support material received designation in the material designation step, A request transmission step of transmitting the support request generated in the request generation step to the server device, and a request reception step of receiving the support request transmitted from the ATM in the server device, and the request reception step Information on support supplies that can be provided in the store for each store where the ATM is installed by subtracting the support supplies included in the support request from the support supplies that can be provided in the store based on the received support request The support material database that stores and associates information is updated, and support is provided for each account number. And a storage step of updating a history database for associating and storing the application history of goods, and when the account number is extracted in the account number extraction step by the ATM, the server device associates it with the account number. A store for determining whether or not the store in which the device is installed is a store designated by the user, based on a request acquisition step for acquiring a stored application history and the application history acquired in the request acquisition step When the store in which the device is installed is determined to be a store specified by the user in the determination step and the store determination step, the user specifies based on the application history acquired in the request acquisition step And a voucher issuance step of issuing a voucher for the support goods that has been made.

  According to the disaster support system, the disaster support method, and the disaster support program according to the present invention, in the event of an emergency such as a disaster, the user is supported so that the actions required by the user such as the disaster victim can be realized. There is an effect that can be done.

It is explanatory drawing which shows the system configuration | structure of the disaster support system of embodiment concerning this invention. It is explanatory drawing which shows the hardware constitutions of the computer apparatus which implement | achieves the server apparatus which comprises the disaster assistance system of embodiment concerning this invention. It is explanatory drawing which shows the hardware constitutions of ATM which comprises the disaster support system of embodiment concerning this invention. It is explanatory drawing which shows the hardware constitutions of the computer apparatus which implement | achieves the user's terminal device which comprises the disaster assistance system of embodiment concerning this invention. It is explanatory drawing which shows an example of a user database. It is explanatory drawing which shows an example of a support goods database. It is explanatory drawing which shows an example of a history database. It is explanatory drawing which shows an example of a fixed form message database. It is explanatory drawing (the 1) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 2) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 3) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 4) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 5) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 6) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 7) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 8) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 9) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 10) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 11) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 12) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 13) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 14) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 15) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 16) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 17) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 18) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 19) which shows the example of a display screen which ATM displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 20) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 21) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 22) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 23) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 24) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing (the 25) which shows the example of a display screen which ATM displays in the disaster support system of embodiment concerning this invention. It is explanatory drawing which shows an example of the recording medium on which map information was printed. It is explanatory drawing which shows an example of a material application form. It is explanatory drawing which shows an example of a goods exchange ticket. It is explanatory drawing (the 1) which shows the example of a display screen which the user's terminal device displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 2) which shows the example of a display screen which a user's terminal device displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 3) which shows the example of a display screen which the user's terminal device displays in the disaster assistance system of embodiment concerning this invention. It is explanatory drawing (the 4) which shows the example of a display screen which the user's terminal device displays in the disaster assistance system of embodiment concerning this invention. It is a block diagram which shows the functional structure of the disaster assistance system of embodiment concerning this invention. It is a flowchart (the 1) which shows the processing procedure of ATM with which the disaster support system of embodiment concerning this invention is provided. It is a flowchart (the 2) which shows the processing procedure of ATM with which the disaster support system of embodiment concerning this invention is provided. It is a flowchart (the 3) which shows the processing procedure of ATM with which the disaster support system of embodiment concerning this invention is provided. It is a flowchart (the 4) which shows the processing procedure of ATM with which the disaster support system of embodiment concerning this invention is provided.

  Exemplary embodiments of a disaster support system, a disaster support method, and a disaster support program according to the present invention will be described below in detail with reference to the accompanying drawings.

(System configuration of disaster support system)
First, a system configuration of a disaster support system according to an embodiment of the present invention will be described. FIG. 1 is an explanatory diagram showing the system configuration of a disaster support system according to an embodiment of the present invention.

  In FIG. 1, a disaster support system 100 according to an embodiment of the present invention includes a server device 110 and an ATM (Automatic Teller Machine) 120. The ATM 120 includes a card insertion slot 121 that accepts insertion of a card issued by a financial institution such as a bank. When a predetermined input operation is accepted in a state where the card is inserted, the deposit of cash into the deposit and savings account, Provides cash accounting services for financial institutions, such as withdrawals, transfers, transfers, deposits and savings balances and transaction details from bank accounts.

  In the disaster support system 100 according to the embodiment of the present invention, the ATM 120 is used by a financial institution for depositing cash into a deposit / savings account, withdrawing cash from the deposit / savings account, transfer, transfer, deposit / savings balance, and inquiry of transaction details. In addition to the so-called automatic teller machine that provides cash accounting services, it also includes automatic cash dispensers or CD (Cash dispenser) devices that handle only cash withdrawals and balance inquiries. You may go out.

  The card can be realized by, for example, a cash card issued by a financial institution such as a bank to an opener (user) of a deposit and saving account. A card such as a cash card has a width of 85.60 mm, a height of 53.98 mm, and a thickness of 0.76 mm (so-called ISO (ISO / IEC 7810) or JIS (JIS-X6301)). (Card size) plastic plate shape.

  On the card, for example, an account number of a savings account and a character of a user name identified by the account number are recorded. The account number is information that can identify a deposit and saving account opened in a financial institution, and can be realized by information unique to each deposit and saving account. The account number and the name of the user are provided by stamping or printing by embossing.

  The card can be realized, for example, by an IC chip built-in card in which an IC chip is mounted on a plastic base. Alternatively, the card may be realized by a magnetic stripe card in which a magnetic band is provided on a base. The account number is a unique number assigned to each savings account to identify the savings account of the user (deposits), and identifies the account number (three digits) unique to each savings account In order to do so, the bank number (three-digit number) for each bank is included.

  The server device 110 and the ATM 120 are connected to a network 101 such as a partner network between financial institutions such as city banks. A partner network between financial institutions is a network 101 configured by interconnecting ATMs (CDs and ATMs) 120 of each financial institution, for example, a BANCS (BANKs Cash Service), MICS (Multi Integrated Cash). (Service), ACS (All Japan Card Service), LONGS, and the like. In the disaster support system 100, each ATM 120 can communicate with the server device 110.

  The disaster support system 100 may include a user terminal device 130. The user terminal device 130 is connected to the server device 110 via the network 101 such as the Internet, and can access a predetermined site established on the Internet by a financial institution. The server device 110 and the user terminal device 130 can be realized by a computer device such as a personal computer.

  The user's terminal device 130 can be used, for example, when setting information for specifying a destination user, which is used when using a disaster message service described later. In addition, the user terminal device 130 can be used, for example, when inputting a message to a destination user or confirming a message addressed to the user when using a disaster message service. In addition, the user terminal device 130 can be used, for example, when setting a home location, a work location, a school location, or the like, which is used when using a return support service described later.

(Hardware configuration of computer device)
Next, a hardware configuration of a computer device that realizes the server device 110 that constitutes the disaster support system 100 according to the embodiment of the present invention will be described. FIG. 2-1 is an explanatory diagram showing a hardware configuration of a computer device that implements the server device 110 that constitutes the disaster support system 100 according to the embodiment of the present invention.

  2A, the computer apparatus includes a CPU 211, a ROM 212, a RAM 213, an HDD (hard disk drive) 214, an HD (hard disk) 215, and a network I / F (interface) 216. In addition, the units 211 to 216 included in the computer device are connected by a bus 210.

  The CPU 211 controls the entire computer device. The ROM 212 stores programs such as a boot program. The RAM 213 is used as a work area for the CPU 211. The HDD 214 controls reading / writing of data with respect to the HD 215 according to the control of the CPU 211. The HD 215 stores data written under the control of the HDD 214.

  The network I / F 216 is connected to the ATM 120 via the network 101. The network I / F 216 is connected to the user terminal device 130 via the network 101. The network I / F 216 controls an interface between the network 101 and the inside, and controls data input / output in the computer apparatus.

(ATM120 hardware configuration)
Next, a hardware configuration of the ATM 120 constituting the disaster support system 100 according to the embodiment of the present invention will be described. FIG. 2-2 is an explanatory diagram showing a hardware configuration of the ATM 120 constituting the disaster support system 100 according to the embodiment of the present invention.

  2-2, the ATM 120 includes a CPU 221, a ROM 222, a RAM 223, a display 224, a touch panel 225, a network I / F 226, a printer 227, and a card reader / writer 228. Each unit included in the ATM 120 is connected by a bus 220. Further, the ATM 120 may include an HD that stores various data, an HDD that controls reading / writing of data with respect to the HD, and the like.

  The CPU 221 controls the entire ATM 120 and executes various programs stored in the ROM 222 while using the RAM 223 as a work area. The display 224 displays, for example, a display screen (see FIGS. 4-1 to 4-25). Specifically, the display 224 can be realized by various known displays such as a TFT liquid crystal display, a plasma display, and an organic EL display.

  The touch panel 225 is stacked on the display 224 and outputs a coordinate signal corresponding to the operated position. For example, the CPU 221 switches the display content based on the display content on the display 224 and the coordinate position operated on the touch panel 225. Specifically, for example, when the “initial screen” is displayed on the display 224 and a pressing operation is performed on the position of the “disaster support” key on the touch panel 225, the “disaster” "Time support screen" is displayed. In addition to the touch panel 225, the ATM 120 may include a numeric keypad for inputting numerical values. Further, instead of or in addition to the touch panel 225, a keyboard may be provided.

  The network I / F 226 performs communication with a computer device that implements the server device 110 via the network 101. The network I / F 226 transmits various information such as message information to the server device 110 by communicating with a computer device that implements the server device 110.

  The printer 227 prints out the results of various cash accounting services performed by the ATM 120 in response to an input operation on the touch panel 225 on a recording medium. Specifically, for example, when an input operation for withdrawing cash from a savings account is performed on the touch panel 225, the printer 227 prints the savings balance, transaction details, and the like, and the printed recording medium is discharged to a predetermined amount. Drain from the exit. As the recording medium, a long roll paper having a predetermined width can be used. When such roll paper is used, the printer 227 includes a cutter mechanism for cutting the roll paper at a predetermined position. The printer 227 can be realized by a printer that performs printing by various known printing methods such as a laser printer, an inkjet printer, and an ink ribbon printer.

  The card reader / writer 228 reads card information stored in a storage medium included in the card and outputs a signal including the read information to the CPU 221. The card information includes, for example, information such as card identification information, an account number of the owner (user) of the card, a personal identification number, and a branch name where the deposit and saving account is opened.

  For example, when the card according to the embodiment of the present invention is realized by an IC chip built-in card in which an IC chip is mounted on a plastic base plate, the card reader / writer 228 includes, for example, the card as a storage medium. A connection terminal connected to the IC chip is provided, and card information stored in the IC chip is read through the connection terminal. When the card reader / writer 228 sets a non-contact type IC card type card as a reading target, the card reader / writer 228 may further include a communication unit that communicates with the card.

  Alternatively, for example, when the card according to the embodiment of the present invention is realized by a magnetic stripe card in which a magnetic band is provided on a base, the card reader / writer 228 stores, for example, in a magnetic band included in the card as a storage medium. A magnetic head for reading the card information, and when the magnetic type card passes through the reading position of the magnetic head, the card information stored in the magnetic band of the card is read. The ATM 120 may include a card reader that only reads card information, instead of the card reader / writer 228.

(Hardware configuration of computer device)
Next, a hardware configuration of a computer device that realizes the terminal device 130 of the user configuring the disaster support system 100 according to the embodiment of the present invention will be described. FIG. 2-3 is an explanatory diagram showing a hardware configuration of a computer device that realizes the user terminal device 130 that constitutes the disaster support system 100 according to the embodiment of the present invention.

  In FIG. 2-3, the computer apparatus which implement | achieves the user's terminal device 130 which comprises the disaster assistance system 100 of embodiment concerning this invention is CPU231, ROM232, RAM233, HDD234, HD235, A display 236, an operation unit 237, and a network I / F 238 are provided. The computer devices 231 to 238 for realizing the user terminal device 130 constituting the disaster support system 100 according to the embodiment of the present invention are connected to each other by a bus 230.

  The CPU 231 controls the entire computer device that implements the user terminal device 130. The ROM 232 stores programs such as a boot program. The RAM 233 is used as a work area for the CPU 231. The HDD 234 controls reading / writing of data with respect to the HD 235 according to the control of the CPU 231. The HD 235 stores data written under the control of the HDD 234.

  The display 236 can be realized by a display device including a liquid crystal panel, for example. The liquid crystal panel that realizes the display 236 can display an arbitrary character string, number, symbol, and the like. The display 236 accesses, for example, a predetermined site established on the Internet by a financial institution that operates the disaster support system 100 according to the embodiment of the present invention for a computer device that implements the terminal device 130 of the user. When an input operation is performed, a corresponding WEB page or the like is displayed.

  The operation unit 237 can be realized by, for example, a touch panel, a keyboard, a numeric keypad, and the like, and accepts various input operations by a user. The operation unit 237 may be realized by a mouse, for example. The operation unit 237 realized by a touch panel, a keyboard, a numeric keypad, a mouse, or the like outputs a signal corresponding to an input operation on the operation unit 237.

  The network I / F 238 is connected to a network 101 such as the Internet, and is connected to an external device such as the server device 110 via the network 101. The network I / F 238 controls the interface between the network 101 and the inside of the computer device that realizes the user terminal device 130, and transmits data between the computer device that realizes the user terminal device 130 and the external device. Control input and output.

(Example of user database)
Next, an example of a user database will be described. FIG. 3A is an explanatory diagram of an example of a user database. 3A, the user database 310 is provided in a storage medium such as the HD 215 included in the computer device that implements the server device 110. The user database 310 stores user information related to the user including the name of the user identified by the account number for each user account number.

  For example, for each account number, the user database 310 stores information indicating the name and contact information of the user who opened the deposit account identified by the account number, message information, and the like in association with each other. The contact information includes, for example, information indicating the address, telephone number, e-mail address, etc. of the user who opened the deposit account identified by the account number. Thereby, when the account number of the user is not known, one user can be specified based on the information indicating the name and contact information of the user.

  The message information is, for example, information that can specify the user of the message sent from the user who opened the savings account identified by the account number (hereinafter referred to as “user of the message sending destination” as appropriate), or , Information that can identify a user of a message transmitted to the user (hereinafter referred to as “user of message transmission” as appropriate) is included. The message information includes, for example, information indicating a message left by the user of the message transmission destination or the user of the message transmission source.

  Information indicating the message left by the message destination user or the message source user can be realized by a preset message (standard message). The fixed message included in the message information is designated by the message destination user or the message source user from among a plurality of fixed messages stored in a fixed message database (see FIG. 3-4) described later, for example. It can be realized by a single fixed message.

  For example, the user of the message transmission destination or the user of the message transmission source can display the “safe” key, “injury” key, and “go home” key displayed on the ATM 120 display screen (see FIG. 4-5). , Via the touch panel, one of the operation keys indicating each of a plurality of fixed messages stored in the fixed message database, such as a “go to shelter” key and a “stand by company (school)” key. Select a message to specify a standard message.

  When the message indicating the message left by the message destination user or the message source user includes a standard message, the user database 310 stores a message number associated with the standard message specified in the standard message database. To do. Alternatively, when the message indicating the message left by the message destination user or the message source user includes a standard message, the user database 310 may store text information indicating the specified standard message. Good.

  The information indicating the message left by the user of the message transmission destination or the user of the message transmission source is realized by an arbitrary message input by the user of the message transmission destination or the user of the message transmission source. May be. An arbitrary message can be input when, for example, a character key is displayed on the display 224 provided in the ATM 120 and an input operation is performed on the character key portion on the touch panel.

  The message information includes, for example, information that can specify the date and time when each message is registered. In addition, the user database 310 stores confirmation status information indicating, for example, whether the message destination user has confirmed the message information (read) or not (unread).

(Example of support supplies database)
Next, an example of the support goods database will be described. FIG. 3-2 is an explanatory diagram of an example of the support goods database. 3-2, the support material database 320 is provided in a storage medium such as an HD provided in the computer device that implements the server device 110. For each store where the ATM 120 is installed, the support material database 320 stores information related to the support materials that can be provided at the store in association with each other.

  For example, for each store identification information that can identify the store where the ATM 120 is installed, the support material database 320 stores the store name identified by the store identification information and information related to the support material that can be provided at the store in association with each other. . The store identification information is information unique to each store where the ATM 120 is installed, and can be arbitrarily set by an operator of the disaster support system 100, for example.

  Specifically, for example, the support goods database 320 stores, for each store identification information, information indicating the type and number of stockpiled items stored in the corresponding store in association with each other. The information indicating the type of goods is not limited to a specific product name, but is an approximate classification of the goods stored in the store, such as “500ml plastic bottled water”, “blanket”, “emergency food”, etc. Any information can be used. The number of stockpiles indicates, for example, the quantity of supplies stockpiled at the present time. Further, the support goods database 320 may store, for example, information indicating the quantity of supplies scheduled to be delivered in the future, information indicating the location of the store identified by the store identification information, the name of the store, and the like in association with each other. Good.

(Example of history database)
Next, an example of the history database will be described. FIG. 3C is an explanatory diagram of an example of the history database. In FIG. 3C, the history database 330 is provided in a storage medium such as the HD 215 included in the computer device that implements the server device 110. The history database 330 stores a support material application history in association with each account number. For example, the history database 330 associates, for each account number, information indicating the name and contact information of the user who opened the savings account identified by the account number, information on the application (application) history of goods, and the like. Remember.

  The information related to the application history of the supplies includes, for example, information that can identify the store that applied for (applied) the delivery of support supplies and the store that received (received) the support supplies. In addition, the information related to the application history of goods includes, for example, information that can specify the requested goods, delivery quantity (delivery quantity), delivery date, and the like. For example, the store can arbitrarily set the delivery date. Alternatively, the delivery date may be, for example, an arbitrary date designated by the user among dates within a predetermined range from the date when the material application operation is performed. Further, the history database 330 may include information indicating whether or not the delivery of the requested material has been completed.

  The support goods database 320 may store information indicating a restriction corresponding to the balance of each deposit and saving account. Specifically, for example, a user with a deposit and savings account with a balance of 10 million yen or more sets a limit that increases the quantity of goods that can be delivered compared to a user with a savings account with less than 10 million yen. Also good.

  The server device 110 includes an account information database (not shown) in addition to the user database 310, the support material database 320, and the history database 330 described above. For example, for each account number, the account information database stores information such as the balance and deposit / withdrawal history of the deposit and saving account identified by the account number. In addition, the account information database stores, for each account number, the family structure of the user who is the opener of the savings account identified by the account number and the card number of a specific card issued to the family. It may be.

  In the embodiment according to the present invention, the specific card cannot use the cash accounting service of a financial institution like a normal cash card, and can only use the disaster support service. The specific card can be issued, for example, as a “child card” to the child of the depositor account opener identified by the account number. A specific card such as a child card is issued in advance when an application is made by a user. The specific card includes a storage medium that stores card information including identification information that can identify the specific card. The method for using a specific card will be described later.

(An example of a fixed message database)
Next, an example of a fixed message database will be described. FIG. 3-4 is an explanatory diagram of an example of a fixed message database. 3-4, the fixed message database 340 stores a fixed message in association with each message number.

  The fixed message is determined in advance and can be realized by information indicating the safety of the user who sent the message, such as “safe” or “injured”, for example. In addition, the standard message is based on information indicating the location of the user who sent the message, such as “I will go to my home”, “I will go to the evacuation center”, “I will wait at the company (school)”, etc. Can be realized. Of the fixed messages stored in the fixed message database 340, the fixed message designated by the user of the message sender is stored as message information in the user database 310 in association with the account number of the user of the message sender. The

(Display screen example of ATM120)
Next, a display screen example displayed by the ATM 120 in the disaster support system 100 according to the embodiment of the present invention will be described. 4-1, FIG.4-2, FIG.4-3, FIG.4-4, FIG.4-5, FIG.4-6, FIG.4-7, FIG.4-8, FIG.4-9, FIG.4-10, 4-11, 4-12, 4-13, 4-14, 4-15, 4-16, 4-17, 4-18, 4-19, 4-20, 4-21, FIG. 4-22, FIG. 4-23, FIG. 4-24, and FIG. 4-25 are explanations showing examples of display screens displayed by the ATM 120 in the disaster support system 100 according to the embodiment of the present invention. FIG.

  4A, a display screen 401 shows a disaster support service screen displayed on the display 224 provided in the ATM 120 when a disaster occurs. A display screen 401 includes a “disaster” key, in addition to each key for designating a cash in / out service of a financial institution normally provided, such as a “withdraw” key, a “deposit” key, and a “balance inquiry” key. Is displayed. The “disaster support” key is effective when a disaster occurs. The “disaster support” key is a key that can be operated when a disaster occurs, and is not displayed during normal times. Alternatively, the “disaster support” key may be displayed in a lighter color than the other keys during normal operation, and may not be operated (grayed out) during normal operation.

  The “Disaster Support” key is issued by a financial institution when a deposit and savings account is opened, and can be operated only when a normal cash card or other card used to use the cash in / out service of the financial institution is inserted. May be. In this case, when the “disaster support” key is operated in a state where no card is inserted, a message such as “Please insert a card” may be displayed on the display 224 of the ATM 120.

  In FIG. 4B, the display screen 402 is displayed on the display 224 included in the ATM 120 when the “disaster support” key is operated on the display screen 401. The display screen 402 displays a “disaster message service” key for enabling the disaster message service, a “return support service” key for enabling the return home support service, and a “material support service” key for enabling the material support service. To do.

  In FIG. 4C, the display screen 403 is displayed on the display 224 provided in the ATM 120 when the “disaster message service” key is operated on the display screen 402. The display screen 403 prompts the user to insert a card by displaying a message such as “Please insert a card”. The user inserts a card from the card insertion slot 121 according to the display screen 403 or before the display screen 403 is displayed.

  4-4, the display screen 404 is displayed on the display 224 included in the ATM 120 when a card is inserted from the card insertion slot 121 on the display screen 403. The display screen 404 is displayed when a card such as a normal cash card issued from a financial institution at the time of opening a savings account and used when using the cash accounting service of the financial institution is inserted. The display screen 404 displays a “leave message” key that is operated when the user leaves a message, and a “confirm message” key that is operated when the message addressed to the user is confirmed.

  In FIG. 4-5, the display screen 405 is displayed on the display 224 provided in the ATM 120 when the “leave message” key is operated on the display screen 404. The display screen 405 displays a message that prompts the user of the message transmission destination to input a message and a key for selecting the content of the message. On the display screen 405, any one of the "safe" key, the "injured" key, the "go home" key, the "go to shelter" key, or the "stand by at the company (school)" key has been operated. In this case, a predetermined fixed message can be registered.

  Further, when the “other” key is operated on the display screen 405, a message other than the standard message can be registered. FIG. 4-6 shows a display screen 406 displayed on the display 224 provided in the ATM 120 when the “other” key is operated on the display screen 405. On display screen 406, an arbitrary message can be input within a predetermined number of characters (for example, 100 characters).

  An arbitrary message can be received when, for example, a character key is displayed on the display 224 provided in the ATM 120 and an input operation is performed on the character key portion on the touch panel. The display screen 406 is switched to the display screen 407 when the “OK” key is operated. Also, the display screen 406 is switched to the display screen 405 when the “return” key is operated.

  In FIG. 4-7, the display screen 407 is displayed on the display screen 405 with a “safe” key, an “injury” key, a “go home” key, a “go to shelter” key, and a “company (school)” standby. When one of the “mass” keys is operated, or when the “decision” key is operated on the display screen 406, it is displayed on the display 224 of the ATM 120. The display screen 407 displays the message received on the display screen 405 or the display screen 406 and the name of the user of the message transmission destination. In the embodiment according to the present invention, for example, the user of the message transmission destination accesses the WEB site of the financial institution using the user terminal device 130 or the like before using the disaster support service. Then, a predetermined WEB page can be displayed, and an input operation can be performed in accordance with the display content of the WEB page.

  In addition, the display screen 407 displays a message for guiding the message displayed on the display screen 407 to be left to the user of the message transmission destination, such as “Register the following message” or the message. A “Yes” key and a “No” key are displayed to confirm whether or not to leave the message to the user of the message transmission destination. When the “No” key is operated on the display screen 407, the ATM 120 deletes the contents received on the display screen 405 and the display screen 407 from a predetermined memory and displays the display screen 401.

  In FIG. 4-8, the display screen 408 is displayed on the display 224 provided in the ATM 120 when the “Yes” key is operated on the display screen 407. The display screen 408 displays a list of messages already registered by the user. The list of messages already left by the user is “category” indicating whether the corresponding message has been confirmed by the message destination user (read) or unconfirmed (unread), and indicates the message destination user The contents of the message are displayed for each item of “notification destination”, “message registration location date and time” indicating the location where the message was registered and the date and time when the message was registered. Thereby, the user of the message transmission source can confirm whether or not the user of the message transmission destination has confirmed the message registered by the user of the message transmission source.

  In FIG. 4-9, the display screen 409 is displayed on the display 224 provided in the ATM 120 when the “confirm message” key is operated on the display screen 404. The display screen 409 displays a message for guiding the presence / absence of a new message such as “There is a new message to you” or a message prompting the next operation such as “Do you want to display it”. The display screen 409 displays a key for designating the next operation, such as a “Yes” key or a “No” key.

  In FIG. 4-10, the display screen 410 is displayed on the display 224 provided in the ATM 120 when the “Yes” key is operated on the display screen 409. Display screen 410 displays a message that has received a message from the other party and has not been confirmed by the user of the message transmission destination. Display screen 410 displays the name of the user who sent the message, the content of the message, the location where the message was registered, and the date and time. The display screen 410 displays a “confirm” key indicating that the user who sent the message has confirmed the message addressed to himself / herself displayed on the display screen 410.

  In FIG. 4-11, the display screen 411 is displayed on the display 224 provided in the ATM 120 when the “confirm” key is operated on the display screen 410. The display screen 411 displays a message for notifying the message destination user that the message has been confirmed, such as “notify the registrant that the message has been confirmed” or “message list”. Display a message prompting you to do the next operation. Further, the display screen 411 displays keys for designating the next operation, such as a “Yes” key and a “No” key.

  When the “confirm message” key is operated on the display screen 404 and there is no new message to the corresponding user, for example, the presence / absence of a new message such as “no new message” is guided. Or a message prompting the next operation, such as “Do you want to display a list of messages?”. In this case, the ATM 120 includes a message such as “Do you want to display a list of messages?” And a display 224 that the ATM 120 includes a key for designating the next operation such as a “Yes” key or a “No” key. To display.

  In FIG. 4-12, the display screen 412 is displayed on the display 224 provided in the ATM 120 when the “Yes” key is operated on the display screen 411. The display screen 412 displays a list of messages registered for the user. The list of messages registered to the user includes the “classification” indicating whether the corresponding message is confirmed (read) by the user who sent the message (self) or unconfirmed (unread), and the message sender The contents of the message are displayed for each item of “registrant” indicating the user and “message registration location date and time” indicating the location where the message is registered and the date and time when the message was registered.

  Thereby, the user who received the message can confirm when the message was registered and who confirmed the registered message. When there is an unread message on the display screen 412, the unread message may be confirmed by operating the position of the message. In this case, information related to the message operated on the display screen 412 can be displayed like the display screen 410.

  The display screen 405 is displayed on the display 224 provided in the ATM 120 when the “return home support service” key is operated on the display screen 402. The ATM 120 displays a display screen 403 including a message such as “please insert a card” in response to an operation of the “return home support service” key on the display screen 402, and displays the display screen 405 when a card is inserted. You may make it display.

  In FIG. 4-13, the display screen 413 accepts an input operation for designating a destination such as “I am going home” on the display screen 405 displayed in response to the operation of the “return home support service” key on the display screen 402. In the case where the ATM 120 is displayed on the display 224. The display screen 413 displays information related to the store where the ATM 120 existing on the route from the installation point of the own device to the destination point registered in advance as a home is installed. The display screen 413 displays information on a predetermined number of stores whose installation locations are close to the own device among the stores where the ATM 120 existing on the route is installed.

  Specifically, for example, store information such as “Kashihara branch” and “Jiyugaoka branch”, approximate time required when walking to each store, and the like are displayed as information related to the store. Specifically, as information about the store, for example, information indicating whether or not supplies are supported in the store displayed on the display screen 413 may be displayed.

  4-14, the display screen 414 has received an input operation for designating one store on the display screen 413 (in this embodiment, an input operation for designating the “Kashihara branch” key on the display screen 413). In this case, it is displayed on the display 224 provided in the ATM 120. The display screen 414 displays guidance information regarding the route to the designated store. The guidance information can be realized by, for example, map information including a route from the current location to a designated store. In addition, the display screen 414 confirms the user's intention whether to print and output the display contents of the display screen 414 (the map in FIG. 4-14), such as “Do you want to print the map?” Displays a message, a “print” key, a “do not print” key, and the like.

  When the “print” key is operated on the display screen 414, the ATM 120 performs printing in the printer and issues a recording medium on which the map information is printed (see FIG. 5A). Thereby, the user can move to the “Hagiwara branch” designated by the user while referring to the issued map. Further, every time the user arrives at a store where the next ATM 120 is installed, such as “Ebara Branch”, the user can move to a destination such as home by receiving the same return support service.

  In the disaster support system 100 according to the embodiment of the present invention, when the “return home support service” on the display screen 402 is operated, the display screen 415 shown in FIG. 4-15 may be displayed. The display screen 415 displays information that allows the user to select a destination point of the user, such as a “print map to home” key and a “find nearby OO” key. On the display screen 415, candidates for a place to be searched such as “evacuation place”, “public toilet”, “hospital”, and the like are displayed together with a “find nearby XX” key. In this case, the ATM 120 prints a map up to a designated destination point when a “print map to home” key on the display screen 415 or one of candidates for a place to be searched is designated. May be.

  In FIG. 4-16, the display screen 416 is displayed on the display 224 provided in the ATM 120 when the “material support service” key is operated on the display screen 402. The ATM 120 displays a display screen 403 including a message such as “please insert a card” in response to the operation of the “material support service” key on the display screen 402, and displays the display screen 416 when a card is inserted. You may make it display. The display screen 416 displays a “apply material” key and a “confirm application status” key.

  In FIG. 4-17, the display screen 417 is displayed on the display 224 provided in the ATM 120 when the “apply material” key is operated on the display screen 416. The display screen 417 displays a message for guiding the upper limit of the types and quantities of supplies that can be applied, and a “Yes” key and a “No” key for intentionally displaying whether or not to apply for supplies. 4-18, the display screen 418 is displayed on the display 224 provided in the ATM 120 when the “Yes” key is operated on the display screen 417. The display screen 418 displays information about materials that can be received by the user. When the user accepts the content of the display screen 418, the user operates the “next” key.

  4-19, the display screen 419 displays a list of places (stores) where goods can be received. The display screen 419 displays, for example, a predetermined number of stores existing within a predetermined distance range from the store where the ATM 120 that is currently accepting the user's input operation is installed. The user designates a store desired to be received from the stores displayed on the display screen 419 according to the content of the display screen 419.

  In FIG. 4-20, the display screen 420 is displayed on the display 224 provided in the ATM 120 when a store desired to be received (for example, “Meguro branch”) is designated on the display screen 419. The display screen 420 displays a message for guiding the number of goods that can be received at the store designated by the user on the display screen 419, various keys for specifying the quantity when applying for the goods, and the like.

  In FIG. 4-21, the display screen 421 displays the application details of the goods specified on the display screen 419 and the display screen 420. In addition, the display screen 421 displays a “Yes” key, a “No” key, or the like for confirming whether the user's application content may be the content of the display screen 421. When the “No” key is operated, for example, the screen before the display screen 421 such as the display screen 417 is returned.

  4-22, the display screen 422 is displayed on the display 224 provided in the ATM 120 when the “Yes” key on the display screen 421 is operated. The display screen 422 displays a message or the like for guiding precautions when receiving the requested goods. When the “next” key is operated while the display screen 422 is displayed, the ATM 120 issues a material application form in which necessary items are printed on a recording medium by a printer (see FIG. 5-2).

  In the operation of the disaster support system 100, the user who applied for the goods goes to the store at the receiving location specified by the user on the specified reception date, and inserts the card used for the application for the goods into the ATM 120. 4-23, the display screen 423 is displayed on the display 224 provided in the ATM 120 when the “confirm application status” key is operated on the display screen 416. The ATM 120 extracts the account number stored in the storage medium of the card inserted at the time when the “confirm application status” key is operated on the display screen 416, and is stored in association with the account number. A display screen 423 is displayed based on the application history.

  The user inputs the “application number” printed on the application form that has already been issued, and operates the “confirm” key. When the “confirm” key is operated, the ATM 120 makes an inquiry to the server apparatus 110 based on the input application number, and acquires an application history corresponding to the input application number. Then, based on the acquired application history, a goods voucher (see reference numeral 530 in FIG. 5-3) is issued. As a result of the inquiry, if there is no corresponding application history in the server device 110, the ATM 120 may display a display screen (not shown) for guiding that the exchange voucher cannot be issued.

  The store delivers the corresponding goods in exchange for the goods exchange ticket to the user who presented the goods exchange ticket. Thereby, the user can receive the requested goods at the store designated by the user. When operating the disaster support system 100, the store may request the presentation of the material application form together with the material voucher. As a result, the material applied for by the user can be reliably delivered to the user.

  In the disaster support system 100 according to the embodiment of the present invention, a specific card such as a child card is issued in advance to a user who has opened a deposit and savings account. The above message service and return home support service can be provided. A specific card cannot use a cash accounting service of a financial institution like a normal cash card, and can only use a disaster support service.

  The specific card includes a storage medium that stores card information including identification information that can identify the specific card. In addition to the identification number of the specific card, the storage medium included in the specific card includes, for example, the card holder who is the source of the specific card and the owner of the specific card (for example, the child of the card holder) Etc.) is stored.

  In the server apparatus 110, identification information that can identify a specific card is stored in association with the account number of the user who opened the deposit and saving account. Further, in the server device 110, the identification information that can identify a specific card includes the card holder who is the source of the specific card and the owner of the specific card (for example, a child of the card holder). Information indicating the relationship may be stored in association with each other.

  4-24, the display screen 424 is displayed on the display 224 provided in the ATM 120 when the “disaster support” key on the display screen 401 is operated in a state where a specific card such as a child card is inserted. . The display screen 424 is another route that exists on or near the route from the store where the ATM 120 displaying the display screen 424 is installed to a destination point such as a home set in advance by a user who has opened a savings account. The guidance information to the store nearest to the store where the ATM 120 displaying the display screen 424 is installed is displayed. In addition, when a “disaster support” key on the display screen 401 is operated in a state where a specific card such as a child card is inserted, the ATM 120 issues a recording medium on which a map is printed by the printer 227.

  In the disaster support system 100 according to the embodiment of the present invention, the ATM 120 operates when the “disaster support” key on the display screen 401 is operated in a state where a specific card such as a child card is inserted. The presence or absence of message information associated with the identification information stored in the storage medium of the specific card may be confirmed by performing communication with. In this case, when there is message information associated with the corresponding identification information, the message information is acquired from the server device 110, and a predetermined display screen based on the acquired message information (see FIG. 4-25). May be displayed at 224 on a display provided in the ATM 120.

  In FIG. 4-25, the display screen 425 is displayed when the “disaster support” key on the display screen 401 is operated in a state where a specific card such as a child card is inserted and corresponding message information is acquired. Are displayed on the display 224 of the ATM 120. Display screen 425 displays message information stored in association with identification information stored in a storage medium of a specific card such as a child card in server device 110. When a specific card such as a child card is inserted, the ATM 120 outputs the corresponding message information to the user without operating any key other than the “disaster support” key on the display screen 403.

  The display screen 424 and the display screen 425 are displayed on the display 224 provided in the ATM 120 according to the display screen 403 or when a specific card is inserted before the display screen 403 is displayed. In the disaster support system 100 according to the embodiment of the present invention, the ATM 120 permits the use of only the disaster support service when a specific card is inserted.

  FIG. 5A is an explanatory diagram of an example of a recording medium on which map information is printed. In FIG. 5, the map information is printed on a recording medium on which an account balance and the like are printed when using a cash accounting service of a financial institution during normal times. Address information indicating the location of another ATM 120 designated by the user may be printed on the recording medium 510 on which the map information is printed.

  FIG. 5B is an explanatory diagram of an example of the material application form. 5-2, in the material application slip 520, identification information (“application number” in FIG. 5-2) that can identify the contents of the application, the date of receiving the requested material (“reception date” in FIG. 5-2) ), The place to receive the requested goods ("receiving place" in FIG. 5-2), the quantity of goods to be received ("number" in FIG. 5-2), and the like are printed. In addition, the material application form is printed with a message or the like for guiding precautions when receiving the requested material. The date of receiving the requested supplies can be determined by the ATM 120 or the server device 110 based on, for example, the number of stocks of support supplies at each store. Alternatively, the user may be able to specify the date for receiving the requested goods.

  FIG. 5C is an explanatory diagram of an example of the goods voucher. In FIG. 5-3, the goods voucher has identification information (“application number” in FIG. 5-3) that can identify the contents of the application, the date of receiving the applied goods (“receipt date” in FIG. 5-3), A place for receiving the requested goods (“receiving place” in FIG. 5-3), a quantity of the received goods (“number” in FIG. 5-3), and the like are printed. In addition, on the goods voucher, a message or the like for guiding precautions when receiving the requested goods is printed. In FIG. 5-3, a message for exchanging the goods voucher and the goods is printed. However, the present invention is not limited to this. For example, as an operation for exchanging the goods voucher and the goods application form and the goods. Also good.

(Example of display screen of user terminal device 130)
Next, an example of a display screen displayed by the user terminal device 130 in the disaster support system 100 according to the embodiment of the present invention will be described. 6-1, FIG. 6-2, FIG. 6-3, and FIG. 6-4 are explanations showing examples of display screens displayed on the terminal device 130 of the user in the disaster support system 100 according to the embodiment of the present invention. FIG.

  6A, for example, the display screen 610 is opened on the Internet by the user who operates the disaster support system 100 according to the embodiment of the present invention on the terminal device 130 of the user. When an input operation for accessing the predetermined site is performed, the information is displayed on the display 236 provided in the terminal device 130 of the user. In addition to financial services provided via the Internet during normal times such as “transfer / transfer”, “account information inquiry”, “security setting”, “foreign currency deposit”, the display screen 610 displays “support in case of disaster” Display the key.

  In FIG. 6B, the display screen 620 is displayed on the display 236 provided in the user terminal device 130 when the “disaster support” key is operated on the display screen 610. The display screen 620 displays a “leave message” key, a “confirm message” key, and a “confirm status” key. When the “leave message” key on the display screen 620 is operated, the user terminal device 130 displays a screen (not shown) for inputting a message, such as the display screen 405 and the display screen 406 described above. To do.

  When the “disaster support” key is operated on the display screen 610, in addition to the display contents of the display screen 620, the destination user, the home location, the work place or the school destination when using the disaster message service are displayed. You may display the display screen (illustration omitted) including the key (illustration abbreviation) which displays the screen which sets a place etc. Thus, the user, the home location, the work location, the location of the school destination, etc., when using the disaster message service via the user terminal device 130 realized by a computer device such as a personal computer. Various information can be set. And since it is not necessary to go to ATM in order to set these various information by this, the burden on the user of the disaster message service can be reduced.

  6C, the display screen 630 is displayed on the display 236 provided in the user terminal device 130 when the “confirm status” key on the display screen 620 is operated. The display screen 630 displays an input field for inputting information about a user who wants to confirm safety or the like (hereinafter referred to as “user to be confirmed”). The display screen 630 includes an input field for inputting the name or branch number of the branch where the saving target account of the user to be confirmed and the account number of the corresponding savings account, an input field for inputting the name and address of the confirmation target user, etc. Is displayed. By inputting either the branch name or branch number and the account number of the corresponding savings and saving account, or the name and address, the user's situation can be confirmed.

  6-4, the display screen 640 displays the usage status of the ATM 120 of the confirmation target user specified based on the information input in the input field on the display screen 630. The usage status indicates, for example, the date and time when the user to be confirmed uses the ATM 120, the store where the ATM 120 is installed, the location of the store, and the like. Thereby, even if it does not go to ATM120, the user's terminal device 130 can be used to confirm the safety of the desired user to be confirmed.

  Further, according to the disaster support system 100 of the embodiment of the present invention, when a message is not sent from the user to be confirmed to itself (the user of the user terminal device 130), that is, the use of the confirmation object Even when the user does not register the user of the user terminal device 130 as the message transmission destination user, it is possible to know the situation of the desired confirmation target user. Etc. can be confirmed.

(Functional configuration of disaster support system 100)
Next, a functional configuration of the disaster support system 100 according to the embodiment of the present invention will be described. FIG. 7 is a block diagram showing a functional configuration of the disaster support system 100 according to the embodiment of the present invention.

  7, each function of the ATM 120 in the disaster support system 100 according to the embodiment of the present invention includes a card information acquisition unit 701, an account number extraction unit 702, a message content input unit 703, and a request generation unit 704. , Request transmission unit 705, message information acquisition unit 706, output unit 707, destination input unit 717, route search unit 718, separate ATM identification unit 719, separate ATM information output unit 720, and separate ATM designation Unit 721, guidance information generation unit 722, ATM extraction unit 709, material information acquisition unit 710, material information output unit 711, material designation unit 712, application form issue unit 713, request acquisition unit 714, This can be realized by the store determining unit 715, the voucher issuing unit 716, and the support request receiving unit 708.

  Card information acquisition unit 701, account number extraction unit 702, message content input unit 703, request generation unit 704, request transmission unit 705, message information acquisition unit 706, output unit 707, support request reception unit 708 that realize each function of ATM 120. , ATM extraction unit 709, material information acquisition unit 710, material information output unit 711, material specification unit 712, application form issue unit 713, request acquisition unit 714, store determination unit 715, voucher issue unit 716, destination input unit 717 The route search unit 718, the separate ATM specifying unit 719, the separate ATM information output unit 720, the separate ATM designation unit 721, and the guidance information generation unit 722 can be realized by each unit included in the ATM 120.

  The card information acquisition unit 701 acquires the card information by reading card information stored in a storage medium included in the card. Specifically, the card information acquisition unit 701 acquires the card information when the card is positioned at the reading position of the ATM 120, for example, when a card is inserted from the card insertion slot 121 of the ATM 120.

  The account number extraction unit 702 extracts an account number from the card information acquired by the card acquisition unit. In this embodiment, with the card inserted into the card insertion slot 121 of the ATM 120, the "disaster support" key is operated, and the user who has input the message information by performing a predetermined input operation performs the message sender. Users are realized. In this embodiment, the account number of the message sender user is realized by the account number extracted from the card information of the card inserted in the card insertion slot 121 at the time when the message information input operation is performed. The

  The message content input unit 703 accepts input of message information including one fixed message among fixed messages stored in advance in the fixed message database 340 and user specifying information for specifying a message transmission destination user. The message content input unit 703 displays, for example, the display screen 405, the “safe” key, the “injured” key, the “go home” key, the “go to shelter” key, the “company ( By accepting an input operation for designating one of the keys, the message information including one of the fixed messages stored in the fixed message database 340 in advance is received.

  Also, the message content input unit 703 can accept input of message information including an arbitrary message and user designation information for designating a message destination user. In this case, for example, the message content input unit 703 operates the “other” key on the display screen 405 and then displays an arbitrary message on the display screen 406 while the display screen 406 is displayed. By accepting the operation of the “decision” key, it is possible to accept input of message information including an arbitrary message.

  The standard message is realized by text information indicating a standard message such as “safe”, “injured”, “going home”, “going to shelter”, “waiting at the company (school)”, etc. be able to. An arbitrary message is, for example, a text arbitrarily created within a predetermined number of characters (for example, 100 characters) such as “Buzides. It can be realized by information.

  The user designation information is information for designating a message transmission destination user, and can be realized by, for example, text information indicating the name of the message transmission destination user. In this case, the user designation information may include, in addition to the name of the message transmission destination user, the name or branch number of the branch where the message transmission destination user has opened a savings account. In this case, the user designation information may include information indicating the address where the user resides in addition to the name of the user of the message transmission destination. Or you may implement | achieve user designation | designated information with the account number of the user of a message transmission destination, for example.

  For example, before using the disaster support service, the user-specified information is used by allowing the user to access a financial institution's WEB site using the user's terminal device 130 or the like to display a predetermined WEB page. It can be designated in advance by performing an input operation according to the display content of the WEB page. Alternatively, for example, before using the disaster support service, the user designation information is displayed on the user by using the ATM 120 to display a predetermined display screen, and an input operation is performed according to the display content of the display screen. It may be possible to specify in advance. In this case, user designation information designated in advance may be stored in the storage medium of the card. Further, the user designation information may be arbitrarily input when the user uses the message service, for example.

  For example, when user designation information is designated in advance, the message content input unit 703 displays a display screen (not shown) that accepts designation of one piece of user designation information from user designation information designated in advance. Is displayed on the display 224 provided in the ATM 120, and the designation of one corresponding user designation information is accepted from the display screen, thereby accepting the input of the user designation information. In addition, the message content input unit 703 displays a display screen (not shown) for accepting designation of user designation information on the display 224 provided in the ATM 120 when the user uses the message service, for example. You may make it receive the input of user designation information.

  The request generation unit 704 generates a message registration request based on the account number extracted by the account number extraction unit 702 and information received by the message content input unit 703. The message registration request is stored in the server device 110 in association with the account number extracted by the account number extraction unit 702 and any message information and user designation information received by the message content input unit 703. Contains the requested command. The message registration request includes ATM 120 identification information that can identify the ATM 120 that is the transmission source of the message registration request. Thereby, the place where the user of the message sender used the message service can be specified. The request transmission unit 705 transmits the message registration request generated by the request generation unit 704 to the server device 110.

  When the account number extraction unit 702 extracts an account number, the message information acquisition unit 706 acquires a name and message information associated with the account number from the server device 110. For example, when the account number extraction unit 702 extracts the account number, the message information acquisition unit 706 stores the message information stored in the server apparatus 110 in association with the account number extracted by the account number extraction unit 702. The presence / absence inquiry is performed, and if there is corresponding message information as a result of the inquiry, the message information is acquired from the server device 110.

  The output unit 707 outputs the name and message information acquired by the message information acquisition unit 706. The output unit 707 displays the name and message information acquired by the message information acquisition unit 706 by displaying the name and message information acquired by the message information acquisition unit 706 in association with each other on the display 224 of the ATM 120, for example. Output message information. Specifically, the output unit 707 outputs the name and message information acquired by the message information acquisition unit 706 by displaying the display screen 410 on the display 224 provided in the ATM 120, for example. Alternatively, the output unit 707 issues a name and message acquired by the message information acquisition unit 706 by, for example, issuing a recording medium on which the name and message information acquired by the message information acquisition unit 706 are printed by a printer included in the ATM 120. Information may be output.

  The support request receiving unit 708 receives an input operation of a support request for requesting provision of support materials. For example, the support request receiving unit 708 performs a predetermined input operation after operating a “disaster support” key displayed on the display 224 of the ATM 120 with a card inserted into the card insertion slot 121 of the ATM 120. In the case of a response, an input operation for a support request is accepted. Specifically, the support request receiving unit 708 receives an input operation of a support request by receiving an input operation by a user on each of the display screen 402 and the display screens 416 to 422, for example.

  When the support request receiving unit 708 receives an input operation of the support request, the ATM extracting unit 709 selects a predetermined number from the stores where all the ATMs 120 constituting the disaster support system 100 are installed in the order closer to the own device. Extract stores. For example, the ATM extraction unit 709 may extract a predetermined number of stores from the stores that have applied for storage of support supplies (applied stores) in the order closer to the own device.

  Facilities with ATMs 120 such as banks and other financial institution stores and convenience stores generally have a high level of awareness among neighboring residents, commuters and workers. In addition, in the case of public facilities, reliability is high in terms of earthquake resistance. In recent years, such facilities are expected to be used as temporary evacuation sites for people who have difficulty returning home in times of disaster. In the disaster support system 100 according to the present invention, a facility that stocks support supplies such as food and drink and blankets, accepts an application in advance from a facility that provides a temporary evacuation site for people who have difficulty returning home, etc. in the event of a disaster, Is registered in advance as an applied store, a predetermined number of stores can be extracted from the applied stores in the order closest to the own device.

  The material information acquisition unit 710 is identified from the server device 110 by the material information related to the support materials stored in the store extracted by the ATM extraction unit 709 and the account number extracted by the account number extraction unit 702. Acquire information on application history of relief supplies. For example, the material information acquisition unit 710 inquires the support material information stored in the support material database 320 in association with the store extracted by the ATM extraction unit 709 in the support material database 320. If there is support goods at the store to be purchased, the corresponding material information is acquired from the server device 110. In addition, for example, the material information acquisition unit 710 sends the application history of support goods stored in the history database 330 in association with the account number extracted by the account number extraction unit 702 from the server device 110 to the server device 110. get.

  The material information includes information indicating the type and number of supplies stored in the store. In addition, the material information may include information indicating the planned number of provisions based on the application history of the support materials that have already been received, the number of provisions that can be represented by the difference between the planned number of provisions and the number of stockpiles. In addition, the material information indicates restrictions and conditions for providing support supplies such as “500 ml water in a plastic bottle. Up to 5 bottles can be provided per person”, “Blanket. Information may be included.

  The material information output unit 711 can receive a user identified by the account number extracted by the account number extraction unit 702 for each store extracted by the ATM extraction unit 709 based on the information acquired by the material information acquisition unit 710. Output information about important relief supplies. Specifically, the material information output unit 711, for example, supplies information “500 ml bottled water: stock of 100 bottles. Up to 5 bottles can be provided per user” and application history information “No application history”. Is output on the display 224 of the ATM 120 by displaying a message “You can apply for up to 5 bottles of 500 ml plastic bottles”. In this case, the material information output unit 711 further provides support for support materials such as “please specify the number when applying”, “apply 1”, “apply 2”, and so on. A message requesting input of content may be displayed on the display 224 provided in the ATM 120.

  As a result of the material information output unit 711 outputting information related to the support material, the material specification unit 712 accepts the specification of the store where the user wishes to deliver the support material and the support material requested by the user. Specifically, the material specifying unit 712, for example, causes the user to perform an input operation on the touch panel in accordance with the display content of the display 224 provided in the ATM 120, whereby the type and quantity of the support material for which support is requested. When the input operation is accepted, the designation of the support material can be accepted.

  The application form issuing unit 713 issues an application form that includes information that can specify the store and the support supplies that the material specifying unit 712 has received specification. The application form issuing unit 713 issues, for example, an application form printed on a recording medium with information that can specify the store and the support supplies received by the material specifying unit 712 using a printer included in the ATM 120. In the disaster support system 100 of this embodiment, the user keeps the issued application form for operation.

  The request generation unit 704 described above relates to the store number and the support supplies received by the material designation unit 712 and the account number extracted by the account number extraction unit 702 when the material designation unit 712 receives the designation of the store and the support materials. A support request is generated based on the information. The support request indicates the store number or the store name where the ATM 120 that receives the designation is installed, in addition to the account number extracted by the extraction unit, the information about the store and the support material that the material designation unit 712 has accepted the designation. Information may be included. The request transmission unit 705 transmits the support request generated by the request generation unit 704 to the server device 110. When the server apparatus 110 receives a support request transmitted from the ATM 120, the server apparatus 110 updates the support material database 320 and the history database 330 based on the received support request.

  When the account number extraction unit 702 extracts an account number, the request acquisition unit 714 acquires an application history stored in association with the account number from the server device 110. As described above, the support request includes the account number extracted by the account number extraction unit 702 and the information regarding the store and the support supplies received by the material specification unit 712. Based on the application history acquired by the request acquisition unit 714, the store determination unit 715 determines whether or not the store where the device is installed is a store designated by the user as a location for receiving goods.

  The voucher issuance unit 716 obtains the application history acquired by the request acquisition unit 714 when the store determination unit 715 determines that the store where the device is installed is a store designated by the user as a place for receiving goods. Based on the above, issue a voucher for assistance goods designated by the user. In the operation of the disaster support system 100 according to the embodiment of the present invention, the user passes the goods exchange ticket issued from the ATM 120 to the store clerk (person in charge) and exchanges the goods exchange ticket for the desired assistance. Receive supplies.

  The destination input unit 717 accepts input of destination information regarding the destination point of the user who sent the message. The destination information is information that can identify a point on the map, and can be realized by information indicating latitude and longitude, for example. The destination input unit 717 extracts, for example, information indicating a specific point designated in advance by the user included in the card information acquired by the card information acquisition unit 701, and thereby sets the specific point as the destination. Input of destination information as a point can be accepted.

  In this case, for example, before using the disaster support service, the specific point allows the user to access the WEB site of the financial institution using the terminal device 130 of the user and display a predetermined WEB page. This can be specified in advance by performing an input operation according to the display content of the WEB page. The specific point can be arbitrarily designated by the user. Specifically, for example, the user's home or the user's work place (the school where he / she goes to school) can be used.

  Further, the specific point can be, for example, a shelter around the device itself. In this case, the destination input unit 717 acquires, for example, information indicating the nearby evacuation site points registered in advance by the administrator of the disaster support system 100, and based on the acquired information, By displaying a list of and receiving designation of one refuge from the displayed list, it is possible to accept input of destination information with the designated evacuation point as a destination point.

  Information indicating the locations of the surrounding shelters can be stored in advance in a storage medium (such as ROM 222) provided in the ATM 120, for example. Thereby, even when a communication failure occurs at the time of a disaster, it is possible to reliably guide the surrounding shelter to the user. Or the information which shows the point of a surrounding refuge may be memorize | stored in the server apparatus 110, for example, and you may make it acquire from the said server apparatus 110 suitably. As a result, even if there is a change in the information regarding the evacuation site, such as the location of the evacuation center and the number of people accommodated, all the ATM 120 can refer to the latest information simply by updating the information in the server device 110. It is possible to prevent the user from guiding the wrong evacuation center due to forgetting to update.

  Based on the destination information received by the destination input unit 717, the route search unit 718 determines the destination from the location point of the ATM 120 that received the input of the destination information (location point of the store where the ATM 120 is installed). Find a route to Since the route search by the route search unit 718 can be easily realized by using the route search technology in the in-vehicle navigation system, the description thereof is omitted. For example, the route search unit 718 searches for the shortest route from the location point of the ATM 120 that has received the input of the destination information (location point of the store where the ATM 120 is installed) to the destination point. Alternatively, the route search unit 718 has another ATM 120 installed from the location point of the ATM 120 that has received the input of destination information based on the location point of the ATM 120 constituting the disaster support system 100 and the shortest route. You may search for the route to the destination point through the vicinity of the store which is.

  The separate ATM specifying unit 719 specifies another ATM 120 (hereinafter referred to as “other ATM 120”) existing on or in the vicinity of the route searched by the route searching unit 718. The separate ATM specifying unit 719 can specify the separate ATM 120 based on, for example, information on the location point of the ATM 120 registered in advance and information on the route searched by the route search unit 718. The separate ATM specifying unit 719 specifies, for example, the ATM 120 installed in a building existing along the route searched by the route search unit 718 as another ATM 120 existing in the vicinity of the route.

  The separate ATM specifying unit 719 may specify another ATM 120 that is on or near the route searched by the route search unit 718 and that is within a predetermined distance range from the own device. . Further, the different ATM specifying unit 719 may specify a predetermined number of different ATMs 120 in order from the own device among the different ATMs 120 existing on the route searched by the route search unit 718 or in the vicinity of the route.

  The separate ATM information output unit 720 outputs information related to the separate ATM 120 specified by the separate ATM specifying unit 719. The different ATM information output unit 720 displays, for example, a list of stores in which the different ATM 120 specified by the different ATM specification unit 719 is installed on the display 224 provided in the ATM 120, thereby the different ATM 120 specified by the different ATM specification unit 719. Output information about. The list of stores in which the separate ATM 120 is installed may include information indicating the name of the store in which the separate ATM 120 is installed and the location of the store.

  The separate ATM designation unit 721 accepts designation of one separate ATM 120 from the separate ATM 120 as a result of the separate ATM information output unit 720 outputting information related to the separate ATM 120. The separate ATM designation unit 721 accepts the designation of one separate ATM 120 by receiving an input operation for designating one store from among the stores included in the list displayed on the display by the separate ATM information output unit 720, for example. be able to.

  The guidance information generation unit 722 generates guidance information related to a route from the location point of the ATM 120 to the location point of another ATM 120 that the other ATM designation unit 721 receives designation. The guidance information can be realized by, for example, map information indicating a route from the location point of the ATM 120 to the location point of the other ATM 120 that is designated by the different ATM designation unit 721. Moreover, you may implement | achieve guidance information by the information which guides the advancing direction, such as the right-left turn point in the route from the location point of ATM120 to the location point of another ATM120 which the another ATM designation | designated part 721 received designation | designated, for example. Specifically, for example, the traveling direction can be guided by information such as “... → xx crossing left turn → going straight → crossing OO footbridge →.

  The output unit 707 outputs the guidance information generated by the guidance information generation unit 722. The output unit 707 can output the guidance information generated by the guidance information generation unit 722 by displaying guidance information such as map information indicating a route on the display 224, for example. Specifically, for example, by displaying the display screen 414 on the display 224 provided in the ATM 120, the guidance information generated by the guidance information generation unit 722 can be output. Further, the output unit 707 may output the guidance information generated by the guidance information generation unit 722 by issuing a recording medium in which guidance information such as map information indicating a route is printed by the printer 227, for example.

  The ATM extraction unit 709 extracts a predetermined number of stores in the order closer to the own device from the stores where the different ATM 120 specified by the different ATM specifying unit 719 is installed. Further, the ATM extraction unit 709 selects, from among the stores where the different ATM 120 specified by the separate ATM specifying unit 719 is installed, the store that has applied for storage of support supplies (applied store) from its own device. A predetermined number of stores may be extracted in order from the closest.

  Facilities with ATMs 120 such as banks and other financial institution stores and convenience stores generally have a high level of awareness among neighboring residents, commuters and workers. In addition, in the case of public facilities, reliability is high in terms of earthquake resistance. In recent years, such facilities are expected to be used as temporary evacuation sites for people who have difficulty returning home in times of disaster. In the disaster support system 100 according to the present invention, a facility that stocks support supplies such as food and drink and blankets, accepts an application in advance from a facility that provides a temporary evacuation site for people who have difficulty returning home, etc. in the event of a disaster, Is registered in advance as an applied store, a predetermined number of stores can be extracted from the applied stores in the order closest to the own device.

  Regardless of the store specified by the separate ATM specifying unit 719, the ATM extracting unit 709 may extract another ATM 120 excluding its own device from all the ATMs 120 constituting the disaster support system 100. In this case, the different ATM specifying unit 719 may specify another ATM 120 existing within a predetermined distance range from the own device among all the ATMs 120 constituting the disaster support system 100. Further, the different ATM specifying unit 719 may specify a predetermined number of different ATMs 120 in order of increasing proximity from the own device among all the ATMs 120 constituting the disaster support system 100.

  In the disaster support system 100 according to the embodiment of the present invention, when the “homecoming support service” key is operated on the display screen 402 described above, the ATM extraction unit 709 uses the different ATM 120 specified by the different ATM specifying unit 719. A predetermined number of stores are extracted from the installed stores in the order closest to the own device. In addition, when the “material support service” key is operated on the display screen 402 described above, the ATM extraction unit 709 extracts another ATM 120 excluding its own device from all the ATMs 120 constituting the disaster support system 100. . That is, when no destination point is set, the ATM extraction unit 709 extracts another ATM 120 excluding its own device from all the ATMs 120 constituting the disaster support system 100.

  Each function of the server device 110 in the disaster support system 100 according to the embodiment of the present invention includes a database storage unit 730, a request reception unit 731, a specification unit 732, a storage unit 733, a response transmission unit 734, Can be realized. The database storage unit 730, the request reception unit 731, the specification unit 732, the storage unit 733, and the response transmission unit 734 that realize each function of the server device 110 can be realized by each unit included in the server device 110.

  The database storage unit 730 stores various databases including the user database 310, the support material database 320, the history database 330, and the account information database. The request receiving unit 731 receives a message registration request transmitted from the ATM 120. In addition, the request receiving unit 731 receives a support request transmitted from the ATM 120, an inquiry about the presence / absence of message information, an inquiry about support material information, and the like.

  Based on the information recorded in the user database 310, the specifying unit 732 includes the account number of the message transmission destination user specified by the user specifying information included in the message registration request received by the request receiving unit 731, and The name of the user of the message sender included in the message registration request is specified. Further, the specifying unit 732 responds to a support request transmitted from the ATM 120 and received by the request receiving unit 731, an inquiry about the presence / absence of message information, an inquiry about support material information, etc., a user database 310, a support material database 320, a history database 330 and the account information database are searched to identify the corresponding information.

  Based on the identification result of the identification unit 732, the storage unit 733 includes the message information included in the message registration request received by the request source unit 731 and the name of the message transmission source user in the account number of the message transmission destination user. Are stored in association with each other. Further, the storage unit 733 updates the support material database 320 by subtracting the support material included in the support request from the support material that can be provided in the store based on the support request received by the request receiving unit 731. Thus, every time a support request is received, the support material database 320 is updated as needed based on the received support request, so that it is possible to prevent a shortage of support materials in the store that delivers the support material.

  In response to the message registration request received by the request receiving unit 731, the response transmission unit 734 transmits the information specified by the specifying unit 732 to the ATM 120 that is the transmission source of the message registration request. In addition, the response transmission unit 734 transmits the information specified by the specifying unit 732 according to the support request transmitted from the ATM 120 and received by the request receiving unit 731, the inquiry about the presence / absence of message information, the support material information inquiry, etc. To the ATM 120.

(Processing procedure of ATM120)
Next, a processing procedure of the ATM 120 provided in the disaster support system 100 according to the embodiment of the present invention will be described. 8, 9, 10 and 11 are flowcharts showing the processing procedure of the ATM 120 provided in the disaster support system 100 according to the embodiment of the present invention.

  In the flowchart of FIG. 8, first, wait until the “disaster support” key is operated (step S801: No), and when the “disaster support” key is operated (step S801: Yes), the display provided in the ATM 120 A disaster support service screen (display screen 401) is displayed on 224 (step S802). Then, it is determined whether or not any of the “disaster message service” key, “return home support service” key, or “material support service” key is operated on the disaster support service screen displayed in step S802 (step S802). Step S803, Step S805, Step S807).

  In step S803, it is determined whether or not the “disaster message service” key has been operated. In step S803, when the “disaster message service” key is operated (step S803: Yes), disaster message service processing is executed (step S804, see the flowchart of FIG. 9).

  If the “disaster message service” key is not operated in step S803 (step S803: No), it is determined whether the “return home support service” key is operated (step S805). In step S805, when the “return home support service” key is operated (step S805: Yes), the home return support service process is executed (step S806, see the flowchart of FIG. 10).

  In step S805, if the “home support service” key is not operated (step S805: No), it is determined whether the “material support service” key is operated (step S807). In step S807, when the “material support service” key is operated (step S807: Yes), the material support service process is executed (step S808, see the flowchart of FIG. 11).

  If the “material support service” key is not operated in step S807 (step S807: No), it is determined whether or not an end operation has been performed (step S809). In step S809, when there is no end operation (step S809: No), the process proceeds to step S803, and when there is an end operation (step S809: Yes), a series of processing ends.

  The flowchart of FIG. 9 shows the processing procedure of the disaster message service processing. In the flowchart of FIG. 9, it is first determined whether or not card information has been acquired (step S901). In step S901, for example, a card information reading operation is performed by the card reader / writer 228, and it is determined whether or not the card information can be acquired as a result. In step S901, if the card information has not been acquired (the card information could not be acquired) (step S901: No), a card insertion request screen (display screen 403) is displayed (step S902), and the process proceeds to step S901. Return.

  In step S901, when card information is acquired (step S901: Yes), an account number is extracted from the acquired card information (step S903), and a message input acceptance screen (display screen 404) is displayed (step S901). S904). Then, it is determined whether or not the “leave message” key on the message input acceptance screen has been operated (step S905). If the “leave message” key has been operated (step S905: Yes), the message registration screen ( The display screen 405 and the display screen 406) are displayed (step S906).

  Next, it is determined whether or not a message registration instruction operation has been performed (step S907). In step S907, for example, by determining whether any one of the fixed messages stored in the fixed message database 340 is designated, it is determined that the message registration instruction operation has been performed. Specifically, in step S907, for example, the “safe” key, “injured” key, “go to home” key, “go to shelter” key on the display screen 405, “standby at the company (school)” Determine if any of the keys have been operated, then “Safe” key, “Injury” key, “Go home” key, “Go to shelter” key, “Company (school)” When one of the “wait” keys is operated, it is determined that a message registration instruction operation has been performed.

  In the disaster support system 100 of this embodiment, in step S907, for example, when the “other” key on the display screen 405 is operated, the “decision” key on the display screen 406 is operated after the “other” key is operated. When operated, it can be determined that a message registration instruction operation has been performed.

  In step S907, when there is a message registration instruction operation (step S907: Yes), a message registration request is generated based on the account number extracted in step S903 and the message content information instructed to be registered in step S907: Yes. (Step S908), and the generated message registration request is transmitted to the server (Step S909).

  In step S908, it is determined that the operation was performed in step S907: Yes. On the display screen 405, the “safe” key, the “injured” key, the “go to home” key, the “go to shelter” key, the “company ( A message registration request including a standard message corresponding to any one of the keys is generated.

  In the disaster support system 100 of this embodiment, for example, when the “other” key on the display screen 405 is operated and then the “decision” key is operated on the display screen 406 in step S907, in step S908. The message registration request including an arbitrary message input by the user of the disaster support system 100 can be generated.

  Next, it is determined whether or not there is message information already registered by the user identified by the account number extracted in step S903 (the user who sent the message) (step S910). In step S910, for example, a message information acquisition request stored in association with the account number extracted in step S903 is transmitted to server apparatus 110. Then, the response information transmitted from the server device 110 is received in response to the message information acquisition request, and based on the received response information, whether there is message information already registered by the user of the message transmission source. Judgment can be made.

  In step S910, when there is no message information already registered (step S910: No), the process proceeds to step S912. In step S910, when there is already registered message information (step S910: Yes), a list of already registered message information (display screen 408) is displayed (step S911). Then, it waits until there is an end operation of the return home support service process (step S912: No), and when there is an end operation of the return home support service process (step S912: Yes), the card is ejected from the card insertion slot 121 ( Step S913), a series of processing ends.

  In step S907, when there is no message registration instruction operation (step S907: No), it is determined whether there is an end operation of the return home support service process (step S914). (S914: No), it returns to step S906. In step S914, when there is an end operation of the return home support service process (step S914: Yes), the process proceeds to step S913.

  In step S905, if the “leave message” key is not operated (step S905: No), it is determined whether or not the “confirm message” key is operated (step S915). In step S915, when the “confirm message” key is operated (step S915: Yes), based on the account number extracted in step S903, the corresponding user (message) is transmitted from the server device 110 to the server device 110. The message information registered for the sender (user of origin) is acquired (step S916). In step S916, for example, based on the account number extracted in step S903, an acquisition request for the name and message information stored in association with the account number is transmitted to the server device 110, and the transmitted result server Corresponding message information is acquired by receiving the information transmitted from the device 110.

  Next, based on the message information (name and message information) acquired in step S916, it is determined whether there is unconfirmed (unread) message information in the message information (step S917). If there is no unconfirmed (unread) message information in step S917 (step S917: No), the process proceeds to step S921. In step S917, when there is unconfirmed (unread) message information (step S917: Yes), unconfirmed (unread) message information is displayed (step S918) until the confirmation operation of the message information displayed in step S918 is performed. Wait (step S919: No). In step S918, when there are a plurality of unconfirmed (unread) message information, for example, the message information with the newest registration date is displayed. In step S919, for example, it is determined whether or not the confirmation operation of the message information has been performed by determining whether or not the “confirm” key on the display screen 410 has been operated.

  In step S919, when there is an operation for checking the message information (step S919: Yes), an update request for the user database 310 is transmitted to the server apparatus 110 (step S920). The server apparatus 110 that has received the update request transmitted by the ATM 120 in step S920 updates the confirmation status information associated with the corresponding message information in the user database 310 from unread to read.

  Next, based on the message information (name and message information) acquired in step S916, it is determined whether to display a list of the message information (step S921). In step S921, for example, it is determined whether or not to display a list of message information by determining whether the “Yes” key or the “No” key on the display screen 411 is operated. In step S921, when the list of message information is not displayed (step S921: No), the process proceeds to step S913.

  When displaying a list of message information in step S921 (step S921: Yes), the list of message information is displayed based on the message information (name and message information) acquired in step S916 (step S922). In step S922, for example, the display screen 412 is displayed. And it waits until there exists selection operation which selects one message information from the list of message information displayed in step S922 (step S923: No), and the selection which selects one message information from the list of message information If there is an operation (step S923: Yes), it is determined whether or not the selected message information is unconfirmed message information (step S924). In step S924, when the selected message information is unconfirmed message information (step S924: Yes), the process proceeds to step S918.

  In step S924, when the selected message information is not unconfirmed message information (step S924: No), the message information selected in step S923: Yes is displayed (step S925). In step S925, a display screen (not shown) similar to the display screen 410 is displayed without using the display screen 409. In this case, in addition to the same information as the display screen 410, the display screen may display a “return” key for returning to the previous display screen 412 or an “end” key for ending the operation. In step S926, it is determined whether or not the “return” key for returning to the display screen displayed in step S925 has been operated. If the “return” key has been operated (step S926: Yes), the process proceeds to step S921. .

  In step S926, if the “return” key for returning to the display screen displayed in step S925 has not been operated (step S926: No), it is determined whether or not an end operation has been performed (step S927). In step S927, for example, it can be determined whether or not an end operation has been performed by determining whether or not an “end” key (not shown) has been operated. In step S927, if there is no end operation (step S927: No), the process returns to step S926, and if there is an end operation (step S927: Yes), the process proceeds to step S913.

  In step S915, when the “confirm message” key is not operated (step S915: No), it is determined whether or not an end operation has been performed (step S928). In step S928, if there is no end operation (step S928: No), the process proceeds to step S905, and if there is an end operation (step S928: Yes), the process proceeds to step S913.

  The flowchart of FIG. 10 shows the processing procedure of the return home support service processing. In the flowchart of FIG. 10, it is first determined whether or not card information has been acquired (step S1001), as in step S901 in FIG. In step S1001, if the card information has not been acquired (the card information could not be acquired) (step S1001: No), a card insertion request screen (display screen 403) is displayed (step S1002), and the process proceeds to step S1001. Return.

  In step S1001, when card information is acquired (step S1001: Yes), an account number is extracted from the acquired card information (step S1003), and a destination designation screen (display screen 405) is displayed (step S1001). S1004). Then, it is determined whether or not the “go home” key on the destination designation screen has been operated (step S1005). If the “go home” key has been operated (step S1005: Yes), in step S1001 Pre-registered home location information is acquired from the acquired card information (step S1006).

  Next, based on the location information of the home acquired in step S1006, the route from the location point of the ATM 120 that received the input of the location information of the home (location point of the store where the ATM 120 is installed) to the location point of the home Is searched (step S1007). Then, an ATM 120 different from the own device (hereinafter referred to as “another ATM 120”) existing on or near the route searched in step S1007 is identified (step S1008), and the store where the identified another ATM 120 is installed. Is displayed (step S1009). In step S1008, for example, a predetermined number of different ATMs 120 are identified in order of increasing proximity from the own device among the different ATMs 120 existing on or near the route searched in step S1007. In step S1009, for example, the display screen 413 is displayed.

  Next, it waits until one store is designated from the list of stores in which another ATM 120 displayed in step S1009 is installed (step S1010: No), and when one store is designated (step S1010: Yes) ), A map to the designated store is displayed (step S1011). In step S1011, for example, the display screen 414 is displayed.

  Then, it is determined whether or not the map displayed in step S1011 is to be printed (step S1012). In step S1012, for example, it is determined whether the map is to be printed by determining whether the “print” key on the display screen 414 is operated or the “do not print” key is operated. In step S1012, when the map is not printed (step S1012: No), the process proceeds to step S1014.

  On the other hand, when the map is printed in step S1012, the map is printed by the printer 227 (step S1013), and the recording medium on which the map is printed is issued. Thereafter, the card is ejected from the card insertion slot 121 (step S1014), and the series of processes is terminated.

  In step S1005, if the “go to home” key on the destination designation screen has not been operated (step S1005: No), it is determined whether or not the “go to shelter” key on the destination designation screen has been operated. (Step S1015). In step S1015, when the “go to shelter” key on the destination designation screen is operated (step S1015: Yes), shelter information indicating shelters around the device is acquired (step S1016). The surrounding evacuation centers are displayed based on the evacuation center information (step S1017). In step S1017, for example, a display screen (not shown) similar to the display screen 413 is displayed. In step S1017, for example, a predetermined number of shelters are displayed, such as “three shelters in order of distance from the store where the device is installed”.

  Next, it waits until the designation of one refuge is received from the evacuation shelters around the device displayed in step S1017 (step S1018: No), and when one refuge is designated (step S1018: Yes), a map to the designated evacuation site is displayed (step S1019), and the process proceeds to step S1012. Thereby, the user can check the map to the shelter and print it as necessary. As a result, the user can be surely guided to the evacuation site even in the event of a disaster in unfamiliar land.

  In step S1015, if the “go to shelter” key is not operated (step S1015: No), it is determined whether or not the “stand by company (school)” key is operated (step S1020). When the “Waiting for company (school)” key is operated (step S1020: Yes), the location information of the company (school) registered in advance is acquired from the card information acquired in step S1001 (step S1021).

  Next, based on the location information of the company (school) acquired in step S1021, a map to the corresponding company (school) is displayed (step S1022), and the process proceeds to step S1012. Thereby, the user can confirm the map to the company (school) and can print it as necessary. As a result, even when there is a disaster in unfamiliar land, the user can be surely guided to the company (school).

  In step S1020, if the “stand by company (school)” key has not been operated (step S1020: No), it is determined whether or not an end operation has been performed (step S1023). In step S1023, if there is no end operation (step S1023: No), the process proceeds to step S1005, and if there is an end operation (step S1023: Yes), the process proceeds to step S1014.

  In the return home support service process, it is determined whether or not the location of the company (school) is within a predetermined distance from the own device based on the location information of the company (school) acquired in step S1021. Only when the location of the company (school) is not within a predetermined distance from the device itself, a map to the corresponding company (school) may be printed. As a result, even when the corresponding company (school) is near, it is possible to eliminate waste of time by printing a map and to support quick action in an emergency such as a disaster.

  In the return home support service process, if the “Go to home” key, “Go to evacuation center” key, or “Stand by at the company (school)” key is operated, the message is registered according to the operated key. A request may be generated, and the generated message registration request may be transmitted to the server device 110. As a result, even if the user of the return home support service does not use the message service at the time of the disaster, the third party such as the family designated in advance in the card storage medium can determine the location and location of the ATM 120 when it is operated. Can be guided.

  Alternatively, in the return-home support service process, if the “go to home” key, “go to evacuation center” key, or “stand by at company (school)” key is operated, before ejecting the card, You may make it transfer to step S906 in FIG. As a result, when and where the ATM 120 was operated and moved to a third party such as a family designated in advance in the card storage medium, the destination of the return home support service is designated to the user. Can make the three parties aware of the message.

  Also, in the return home support service process, if the “Go to home” key, “Go to evacuation center” key, or “Stand by company (school)” key is operated, before the card is ejected In addition, the process may proceed to step S916 in FIG. Thereby, the user of the return support service can be made to confirm the message registered with respect to the said user. In this way, in a situation where the user is in a state of emergency such as a disaster, the message registered for the user can be confirmed without making the user particularly aware of it. , Missed opportunities to stay in touch can be reduced.

  The flowchart of FIG. 11 shows the processing procedure of the material support service processing. In the flowchart of FIG. 11, it is first determined whether or not card information has been acquired (step S1101), as in step S901 in FIG. In step S1101, if card information has not been acquired (card information could not be acquired) (step S1101: No), a card insertion request screen (display screen 403) is displayed (step S1102), and the process proceeds to step S1101. Return.

  If the card information is acquired in step S1101 (step S1101: Yes), the account number is extracted from the acquired card information (step S1103), and the material application screen (display screen 416) is displayed (step S1104). ). Then, it is determined whether or not the “apply material” key on the material application screen (display screen 416) has been operated (step S1105). If the “apply material” key has been operated (step S1105: Yes), an application is made. A guide screen (display screen 417) of possible supplies is displayed (step S1106). In step S1106, a guidance screen for guiding the maximum quantity of goods that can be applied is displayed regardless of the application history of the user. The maximum quantity of goods that can be applied for is determined in advance, for example, and can be stored in a storage medium such as ROM 222 or RAM 223 provided in the ATM 120.

  Next, it is determined whether or not the “Yes” key on the guidance screen (display screen 417) displayed in step S1106 has been operated (step S1107). If the “yes” key is operated in step S1107 (step S1107: Yes), a material guidance screen (display screen 418) that can be applied by the user specified based on the account number extracted in step S1103 is displayed. Display (step S1108), and wait until the “next” key on the display screen 418 is operated (step S1109: No).

  In step S1108, for example, an application history acquisition request stored in association with the account number extracted in step S1103 is transmitted to server apparatus 110. Then, the response information transmitted from the server device 110 in response to the request for acquiring the application history is received, and based on the received response information and the maximum quantity of materials that can be applied, the applicable user can apply for the material. Judging. Based on the determination result, a material guidance screen that can be applied by the corresponding user can be displayed.

  In step S1109, when the “next” key on the display screen 418 is operated (step S1109: Yes), the store designation screen (display screen 419) is displayed (step S1110), and the process waits until the store designation is accepted (step S1110). Step S1111: No). In step S1111, for example, it is possible to determine whether or not a store designation has been accepted by determining whether or not any key on the store designation screen (display screen 419) has been operated.

  In step S1111, if the store designation is accepted (step S1111: Yes), the quantity designation screen (display screen 420) is displayed (step S1112), and the process waits until the quantity designation is accepted (step S1113: No). In step S1112, for example, it can be determined whether or not the designation of the quantity is accepted by judging whether or not any key on the quantity designation screen (display screen 420) has been operated.

  In step S1113, when the designation of quantity is accepted (step S1113: Yes), an application content confirmation screen (display screen 421) is displayed (step S1114). Then, it is determined whether or not the “Yes” key on the application content confirmation screen (display screen 421) has been operated (step S1115).

  In step S1114, when the “Yes” key is operated (step S1115: Yes), a support request is transmitted to the server apparatus 110, and notes (display screen 422) when receiving the applied material are displayed. (Step S1116). In step S1116, for example, a support request including the account number extracted in step S1103 and information on the material for which the application has been accepted is transmitted. Thereafter, the printer 227 is driven to issue a material application form 520 (step S1117), and the series of processing ends.

  If the “yes” key is not operated in step S1115 (step S1115: No), it is determined whether or not the “no” key on the application content confirmation screen (display screen 421) is operated (step S1118). In step S1118, if the “NO” key is not operated (step S1118: NO), the process returns to step S1115. If the “NO” key is operated (step S1118: YES), the series of processing ends.

  If the “No” key is not operated in step S1118, for example, a message such as “Please retry the operation from the beginning.” May be displayed on the display 224 for output. Alternatively, in this case, a speaker may be provided in the ATM 120 and a sound such as “Please retry the operation from the beginning” may be output from the speaker.

  In step S1107, when the “Yes” key on the guidance screen (display screen 417) is not operated (step S1107: No), it is determined whether or not the “No” key on the guidance screen (display screen 417) is operated (step S1107). S1119). In step S1119, if the “NO” key is not operated (step S1119: NO), the process returns to step S1107. If the “NO” key is operated (step S1119: YES), the series of processing ends.

  In step S1105, when the “apply for material” key on the material application screen (display screen 416) is not operated (step S1105: No), the “confirm application status” key on the material application screen (display screen 416) is operated. It is determined whether or not (step S1120). If the “confirm application status” key is operated in step S1120 (step S1120: Yes), an application number input screen (display screen 423) is displayed (step S1121). A user who uses the material support service inputs an application number in the input field on the application number input screen (display screen 423), and then operates the “confirm” key.

  Next, the process waits until the “confirm” key on the application number input screen (display screen 423) is operated (step S1122: No), and the “confirm” key on the application number input screen (display screen 423) is operated. (Step S1122: Yes), the application history corresponding to the application number input in Step S1122: Yes is acquired from the server device 110 (Step S1123).

  In step S1123, for example, an application history acquisition request corresponding to the application number input in step S1122: Yes is transmitted to the server apparatus 110. And the corresponding application history can be acquired by receiving the response information transmitted from the server apparatus 110 in response to the request for acquiring the application history. Thereafter, the goods voucher 530 is issued based on the application history acquired in step S1123 (step S1124), and the series of processes is terminated.

  Although illustration is omitted, the server apparatus 110 performs an acquisition request for message information transmitted from the ATM 120 to perform the processing of step S910 and step S916 in FIG. 9, and the processing of step S1108 and step S1123 in FIG. When various requests such as an application history acquisition request transmitted from the ATM 120 are received, the corresponding information is identified based on the received request, and the identified information is transmitted to the ATM 120 that is the transmission source of the request.

  Although not shown, the server apparatus 110 receives the message registration request transmitted in step S909 in FIG. 9 and the information included in the received request when receiving the support request transmitted in step S1116 in FIG. Is stored in association with the corresponding account number.

  In the above-described material support service process, a “return” key that returns to the previous display screen when operated may be displayed on each display screen. The card in the disaster support system according to the embodiment of the present invention is issued from the card issuer to the person who applied for the card issue to the card issuer such as a credit card company. When paying for various services such as cashing or cashing, it may be realized by a credit card or the like that functions as a settlement means instead of cash.

  As described above, in the disaster support system 100 according to the embodiment of the present invention, the ATM 120 identifies the savings account of the user who sent the message from the information stored in the storage medium of the user's card. The message number including the fixed message stored in advance and the user specified information specifying the message destination user are received, and the extracted account number and input are received. Is generated based on the received information, and the generated message registration request is transmitted to the server device 110. When the server device 110 receives the message registration request transmitted from the ATM 120, the account number of the message transmission destination user and the name of the user of the message transmission source are specified, and the account number of the user of the message transmission destination is specified. The name and message information of the user of the message sender is stored in association with each other. Further, when the account number is extracted, the ATM 120 acquires the name and message information associated with the account number from the server device 110, and outputs the acquired name and message information.

  In an emergency such as a disaster, many people worry about the safety of their families and acquaintances, and many people take action to confirm their safety at the same time. The action for confirming safety is often performed by using communication means such as telephone contact using a telephone line, short message, and electronic mail using an Internet line. Such communication means are used by many people at the time of emergency such as disasters because congestion occurs and the communication function stops if the capacity in each base station area or the capacity of the entire network 101 is insufficient. Under such circumstances, it is difficult to ensure stable communication, and reliability is lowered.

  In such a situation, the user tends to keep making a call or continue to send a short message or e-mail until the safety can be confirmed. For this reason, in the event of an emergency such as a disaster, the number of communication means such as telephone communication, short messages, and e-mails has increased dramatically, making it very difficult to make contact using these communication means. .

  On the other hand, according to the disaster support system 100 according to the embodiment of the present invention, the message information is registered in the server device 110 using the ATM 120 connected to the dedicated line, and is registered in the server device 110. The message information can be browsed using the ATM 120. Moreover, according to the disaster support system 100 of the embodiment of the present invention, message information can be quickly registered by a simple operation of designating one fixed message from the fixed messages stored in advance. .

  As described above, according to the disaster support system 100 according to the embodiment of the present invention, it is possible to reliably communicate via the ATM 120 in an emergency such as a disaster. In addition, since message information can be registered quickly, the waiting time of users until message information is registered can be suppressed, and many users can wait until there is no finite power supply such as an emergency power supply. Message information can be registered.

  Thereby, according to the disaster support system 100 according to the embodiment of the present invention, the message is left via the ATM 120 widely installed not only in the financial institution but also in a retail store or a public facility such as a convenience store. In the event of an emergency such as a disaster, it is difficult to use a telephone line using a telephone line or a short message that is difficult to use due to the amount of communication on the line exceeding the allowable amount. Compared with the case of keeping in touch, the message from the user of the message sender can be reliably transmitted to the user of the message sender.

  Further, according to the disaster support system 100 of the embodiment of the present invention, since the user of the message sender can be specified based on the account number stored in the storage medium of the card, the message sender user can be identified. On the other hand, message information can be registered without performing an input operation of information such as a name indicating who the user is. As a result, it is possible to reduce the burden on the user of the message sender at the time of message registration, and to register the message in a short time.

  As described above, in the event of an emergency such as a disaster, the user tends to continue making calls or sending short messages and e-mails until the safety can be confirmed. For this reason, in the event of an emergency such as a disaster, the necessity of supplying power to electrical appliances such as fixed telephones and portable telephones increases. On the other hand, in the event of an emergency such as a disaster, it is assumed that the power supply will stop and the fixed telephone will become unusable or the mobile phone will become unusable.

  On the other hand, according to the disaster support system 100 according to the embodiment of the present invention, compared to the case where an input operation of information such as a name is performed by registering a message in a short time, Before the power supply stops, more people can tell more about their safety and whereabouts. As a result, it is possible to suppress the occurrence of anxiety and confusion due to the fact that safety confirmation cannot be obtained, and to make it easy to make priority communications in the event of a disaster, such as emergency vehicle arrangements or support article arrangements.

  Further, in the disaster support system 100 according to the embodiment of the present invention, the ATM 120 sets the account number for identifying the deposit / saving account of the user who sent the message from the information stored in the storage medium of the user's card. Information that has been extracted and received message information including one of the fixed messages stored in advance and user designation information that designates the user of the message destination, and the extracted account number and information that has been accepted The message registration request is generated based on the message, and the generated message registration request is transmitted to the server device 110. Then, when the server device 110 receives the message registration request transmitted from the ATM 120, the account number of the message transmission destination user and the name of the user of the message transmission source are specified, and the account number of the user of the message transmission destination In addition, the name and message information of the message sender user are stored in association with each other. Then, when the account number is extracted, the ATM 120 acquires the name and message information associated with the account number from the server device 110, and outputs the acquired name and message information.

  Furthermore, in the disaster support system 100 according to the embodiment of the present invention, the ATM 120 accepts input of destination information regarding the destination point of the user who sent the message, and based on the destination information that has received the input, The route from the location of the ATM 120 that received the destination information input to the destination point is searched, and another ATM 120 (hereinafter referred to as “another ATM 120”) existing on or near the searched route is specified and specified. The information regarding the different ATM 120 is output. Then, as a result of the ATM 120 outputting the information related to the other ATM 120, when the designation of one ATM 120 is received from the other ATM 120, the guidance information about the route to the location point of the other ATM 120 that received the designation is generated and generated It is characterized by outputting guidance information.

  According to the disaster support system 100 of the embodiment of the present invention, it is possible to guide a route from the ATM 120 operated by the user to another ATM 120 existing between the ATM 120 and the destination point designated by the user. it can. In this way, every time the user arrives at another ATM 120 from the ATM 120 operated by the user to the destination point designated by the user, the route to the next another ATM 120 is sent to the user. By guiding the user, the user can be guided to the destination point.

  Thereby, according to the disaster support system 100 according to the embodiment of the present invention, even when the user does not know the route to the destination such as home, the user is surely guided to the destination. Can do. In addition, in comparison with the case where the user first guides the route from the ATM 120 to the destination point, by guiding another ATM 120 existing on the route to the destination point, the user can While confirming that the route that has passed is correct, it is possible to proceed to the destination point, to prevent the user from greatly departing the route to the destination point, and to reliably guide the user to the destination point.

  Further, according to the disaster support system 100 of the embodiment according to the present invention, the user guides the user to the destination point of the user while making a status report easily and quickly using the ATM 120. be able to. This makes it possible to quickly complete a useful action in an emergency such as a disaster, as compared to a case where an operation for obtaining route information and an operation for reporting a situation are performed separately. As a result, the message information is registered and the waiting time for the user to obtain the route information to the destination point is suppressed. Can be registered.

  Further, in the disaster support system 100 according to the embodiment of the present invention, the ATM 120 extracts a predetermined number of stores from the store where another ATM 120 is installed in the order closest to its own device, and is stored in the extracted store. Information relating to the supply material being provided, and information relating to the application history of the user's support material identified by the extracted account number are obtained from the server device 110, and the use identified by the extracted account number for each extracted store Information on support supplies that can be received by the person. As a result, when the user accepts the designation of the store for which relief goods are to be delivered and the relief supplies, an application form including information that can identify the designated store and the relief supplies is issued and the extracted account The support request generated based on the number and the information regarding the store accepting the designation and the support supplies is transmitted to the server device 110. Upon receiving the support request transmitted from the ATM 120, the server device 110 updates the support material database 320 based on the received support request. The ATM 120 further acquires an application history stored in association with the extracted account number from the server device 110, and based on the acquired application history, the store where the device is installed is a store designated by the user. In such a case, it is characterized by issuing a voucher for assistance goods designated by the user.

  In the event of an emergency such as a disaster, there are a lot of people who stockpile water and other supplies because of the anxiety that supplies may be scarce. It is assumed that it will be difficult to obtain Specifically, for example, mothers with infants or elderly people who are physically disabled and cannot move freely to procure supplies, obtain these supplies in order to obtain supplies such as water and emergency food. It is difficult to act flexibly, such as walking around a store that can.

  On the other hand, according to the disaster support system 100 according to the embodiment of the present invention, in the store where the ATM 120 operated by the user is installed, the support supplies stored in a store different from the store. Can be applied and reserved according to the application history of the user's support supplies, and the reserved support supplies can be received at the designated store.

  Thus, according to the disaster support system 100 of the embodiment of the present invention, the place to receive the goods can be distributed according to the convenience of the user, etc., so the congestion at the time of receiving the goods can be alleviated. it can. Further, according to the disaster support system 100 of the embodiment according to the present invention, it is possible to supply support goods to a wide range of users without concentrating the goods to specific users.

  Further, according to the disaster support system 100 according to the embodiment of the present invention, the allocation of support supplies can be managed for each savings and savings account based on the application history of the support supplies of the user. You can continue to deliver regularly without having to deliver all the support supplies immediately after the disaster.

  In addition, according to the disaster support system 100 according to the embodiment of the present invention, since reservations are accepted according to the amount of stock of support goods at each store, the places where the support goods are received are distributed and people are concentrated at a specific store. Can be suppressed, and congestion can be mitigated due to receipt of support supplies.

  Further, according to the disaster support system 100 of the embodiment of the present invention, when receiving support supplies, in addition to the application ticket, it is necessary to carry a card such as a cash card to the store that receives the support supplies. Therefore, it is possible to suppress illegal receiving of support supplies and supply support supplies to a wide range of users.

  Further, according to the disaster support system 100 of the embodiment of the present invention, since a card is necessary for issuing the goods voucher 530, the goods application form 520 should be lost or stolen. In addition, the contents of the application can be confirmed at the store based on the card information of the card. As a result, it is possible to deliver the corresponding goods to the user who has applied for the goods. Further, according to the disaster support system 100 of the embodiment according to the present invention, it is possible to confirm whether or not the goods voucher 530 has been issued based on the card information of the card. As a result, it is possible to prevent a large amount of goods from being received illegally, for example, by copying the goods application form 520 or the goods exchange ticket 530.

  Further, in the disaster support system 100 according to the embodiment of the present invention, the ATM 120 extracts the user's account number from the information stored in the storage medium of the user's card, and requests the provision of support supplies. When a support request input operation is received, the supply information related to support supplies stored in a predetermined number of stores in the order closest to the own device and the application history of the support supplies of the user identified by the account number Information is acquired, and based on the acquired information, information on support supplies for each store is output. Then, as a result of outputting the information on the support goods, the user accepts the designation of the store and the support goods that the user wishes to deliver the support goods, issues an application form, generates a support request, and generates the support request as a server device. 110. Upon receiving the support request transmitted from the ATM 120, the server device 110 updates the support material database 320 based on the received support request.

  When the ATM 120 further extracts the account number, the ATM 120 acquires the application history stored in association with the account number from the server device 110, and based on the acquired application history, the store where the own device is installed is the user. Is a store designated by the customer, a goods voucher 530 of support goods designated by the user is issued based on the acquired application history.

  According to the disaster support system 100 according to the embodiment of the present invention, in the store where the ATM 120 operated by the user is installed, the support supplies stored in a store different from the store are used. It is possible to make an application and make a reservation according to the application history of the support supplies of the person, and receive the reserved support supplies at the designated store. Thereby, it is possible to supply support materials to a wide range of users without concentrating the materials on specific users.

  Further, according to the disaster support system 100 of the embodiment according to the present invention, the allocation of support supplies can be managed for each account based on the application history of the support supplies of the user. Immediately after that, it is possible to deliver the goods continuously and regularly without delivering all the support goods.

  In addition, according to the disaster support system 100 according to the embodiment of the present invention, since reservations are accepted according to the amount of stock of support goods at each store, the places where the support goods are received are distributed and people are concentrated at a specific store. Can be suppressed, and congestion can be mitigated due to receipt of support supplies.

  Further, according to the disaster support system 100 of the embodiment of the present invention, when receiving support supplies, in addition to the application ticket, it is necessary to carry a card such as a cash card to the store that receives the support supplies. Therefore, it is possible to suppress illegal receiving of support supplies and supply support supplies to a wide range of users.

  As described above, according to the disaster support system 100 according to the embodiment of the present invention, in the event of an emergency such as a disaster, the user is supported so that the actions required by the user such as the disaster victim can be realized. can do.

  As described above, the disaster support system, the disaster support method, and the disaster support program according to the present invention support the disaster victim and the family and acquaintances of the disaster victim in the event of an emergency. It is useful for disaster support methods and disaster support programs, and is particularly suitable for disaster support systems, disaster support methods, and disaster support programs that support disaster victims who are directly affected by an emergency such as a disaster. ing.

100 disaster support system 110 server device 120 ATM
701 Card information acquisition unit 702 Account number extraction unit 703 Message content input unit 704 Request generation unit 705 Request transmission unit 706 Message information acquisition unit 707 Output unit 708 Support request reception unit 709 ATM extraction unit 710 Material information acquisition unit 711 Material information output unit 712 Material designation part 713 Application form issue part 714 Request acquisition part 715 Store judgment part 716 Exchange ticket issue part 717 Destination input part 718 Route search part 719 Separate ATM specification part 720 Separate ATM information output part 721 Separate ATM designation part 722 Guidance information Generation unit 730 Database storage unit 731 Request reception unit 732 Identification unit 733 Storage unit 734 Response transmission unit

Claims (6)

A disaster support system comprising an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution, and a server device capable of communicating with the ATM,
The ATM is
Account number extraction means for extracting an account number for identifying the user's account from the information stored in the storage medium of the user's card;
Destination input means for receiving input of destination information related to the user's destination point;
Based on the destination information received by the destination input means, route search means for searching for a route from the location point of the ATM that received the input of the destination information to the destination point;
Another ATM specifying means for specifying another ATM (hereinafter referred to as “other ATM”) existing on or in the vicinity of the route searched by the route search means;
Another ATM information output means for outputting information on another ATM specified by the different ATM specifying means;
As a result of the output of the information related to the different ATM by the different ATM information output means, another ATM designation means for accepting designation of one other ATM from among the different ATMs;
Guidance information generating means for generating guidance information relating to a route from the ATM location point to the location point of another ATM that has been designated by the different ATM designation means;
Output means for outputting the guidance information generated by the guidance information generation means;
ATM extraction means for extracting a predetermined number of stores in the order closer to the own device from the stores where another ATM specified by the different ATM specifying means is installed;
Information relating to the supply material of support goods stored in the store extracted by the ATM extraction means from the server device, and information relating to the application history of the support goods of the user identified by the account number extracted by the account number extraction means Material information acquisition means for acquiring
Based on the information acquired by the material information acquisition means, for each store extracted by the ATM extraction means, information related to support materials that can be received by the user identified by the account number extracted by the account number extraction means is output. Material information output means,
As a result of the output of information related to support goods by the goods information output means, the goods designation means for accepting designation of the support goods requested by the user and the store where the user desires delivery of the support goods,
An application form issuing means for issuing an application form containing information that can specify the store and the support supplies that the material specification means has received;
And request generating means that the before and Symbol account number account number extraction means is extracted goods specified means to generate a support request on the basis of the information about the store and the relief supplies that has received the designation,
The assistance request is pre SL request generating means to generate and a request transmitting means for transmitting to said server device,
The server device
For each store where the ATM is installed, a support supplies database that stores information related to support supplies that can be provided in the store,
For each account number, a history database that stores the application history of support supplies in association with each other,
Request receiving means for receiving a support request transmitted from the ATM ;
Based on the support request received by the request reception means, the support material database is updated by subtracting the support material included in the support request from the support material that can be provided in the store, and the history database is updated . Means, and
The ATM is further
When the account number extraction means extracts an account number, from the server device, a request acquisition means for acquiring an application history stored in association with the account number;
Based on the application history acquired by the request acquisition unit, a store determination unit that determines whether the store in which the device is installed is a store specified by the user;
When the store determination unit determines that the store where the device is installed is the store specified by the user, the support material specified by the user based on the application history acquired by the request acquisition unit A voucher issuing means for issuing vouchers;
Disaster-time support system that is characterized in that with. A disaster support system comprising an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution, and a server device capable of communicating with the ATM,
The ATM is
Account number extraction means for extracting an account number for identifying the user's account from the information stored in the storage medium of the user's card;
A support request receiving means for receiving an input operation of a support request for requesting provision of support goods;
ATM extraction means for extracting a predetermined number of stores in the order closer to the own device from the stores where the ATM is installed when the support request receiving means receives an input operation of the support request;
Information relating to the supply material of support goods stored in the store extracted by the ATM extraction means from the server device, and information relating to the application history of the support goods of the user identified by the account number extracted by the account number extraction means Material information acquisition means for acquiring
Based on the information acquired by the material information acquisition means, for each store extracted by the ATM extraction means, information related to support materials that can be received by the user identified by the account number extracted by the account number extraction means is output. Material information output means,
As a result of the output of information related to support goods by the goods information output means, the goods designation means for accepting designation of the support goods requested by the user and the store where the user desires delivery of the support goods,
An application form issuing means for issuing an application form containing information that can specify the store and the support supplies that the material specification means has received;
Request generating means for generating a support request based on the account number extracted by the account number extracting means and the information on the store and the support supplies that the material specifying means has received specification;
Request transmission means for transmitting the support request generated by the request generation means to the server device,
The server device
For each store where the ATM is installed, a support supplies database that stores information related to support supplies that can be provided in the store,
For each account number, a history database that stores the application history of support supplies in association with each other ,
A request receiving means for receiving a support request sent from the previous SL ATM,
Storage means for updating the support goods database by subtracting the support goods included in the support request from the support goods that can be provided in the store based on the support request received by the request receiving means;
The ATM is further
When the account number extraction means extracts an account number, from the server device, a request acquisition means for acquiring an application history stored in association with the account number;
Based on the application history acquired by the request acquisition unit, a store determination unit that determines whether the store in which the device is installed is a store specified by the user;
When the store determination unit determines that the store where the device is installed is the store specified by the user, the support material specified by the user based on the application history acquired by the request acquisition unit A voucher issuing means for issuing vouchers;
Disaster support system characterized by having A disaster support method performed by a disaster support system comprising an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device capable of communicating with the ATM,
Causing the ATM to execute,
From among the card information stored in a storage medium of a Subscriber, and account number extraction step of the financial institutions to extract an account number that identifies the person said gain for's account,
And destination input step of receiving the input of the destination information about the destination point of the pre-cut for the person,
Based on the destination information received in the destination input step, a route search step for searching for a route from the ATM location point that received the destination information input to the destination point;
Another ATM specifying step of specifying another ATM (hereinafter referred to as “other ATM”) existing on or in the vicinity of the route searched in the route search step;
Another ATM information output step for outputting information on another ATM identified by the different ATM identification step;
As a result of outputting information on the different ATM in the different ATM information output step, another ATM designation step for accepting designation of one different ATM from the other ATM,
A guidance information generating step for generating guidance information relating to a route from a location point of the ATM to a location point of another ATM that has received designation in the separate ATM designation step;
An output step of outputting the guidance information generated in the guidance information generation step;
An ATM extraction step of extracting a predetermined number of stores in the order closer to the own device from the stores where the different ATMs specified in the different ATM specification step are installed;
Information related to support goods stored in the store extracted in the ATM extraction process from the server device, and information related to the application history of the support goods of the user identified by the account number extracted in the account number extraction process Material information acquisition process to acquire,
Based on the information acquired in the material information acquisition step, for each store extracted in the ATM extraction step, information on support materials that can be received by the user identified by the account number extracted in the account number extraction step is output. Material information output process,
As a result of outputting information on support goods in the goods information output process, the goods designation process for accepting the designation of the support goods requested by the user and the store where the user desires delivery of the support goods,
An application form issuance process for issuing an application form including information that can specify the store and the support supplies that have been designated in the material designation process;
A request generation step for generating a support request based on the account number extracted in the account number extraction step and the information on the store and the support supplies received designation in the material designation step;
A request transmission step of transmitting the support request generated in the request generation step to the server device;
Causing the server device to execute,
A request receiving step of receiving a support request transmitted from the ATM;
Based on the support request received in the request receiving step, it can be provided at the store for each store where the ATM is installed by subtracting the support material included in the support request from the support material that can be provided at the store A storage step of updating a support material database that stores information related to various support materials in association with each other, and updating a history database that stores an application history of support materials in association with each account number ;
Causing the ATM to execute,
When an account number is extracted in the account number extraction step, a request acquisition step of acquiring an application history stored in association with the account number from the server device;
Based on the application history acquired in the request acquisition step, a store determination step of determining whether the store where the device is installed is a store specified by the user;
When it is determined in the store determination step that the store where the device is installed is the store specified by the user, based on the application history acquired in the request acquisition step, the support material specified by the user A voucher issuance process for issuing vouchers;
A disaster support method characterized by including A disaster support method performed by a disaster support system comprising an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device capable of communicating with the ATM,
Causing the ATM to execute,
An account number extracting step in which the financial institution extracts an account number for identifying the user's account from the information stored in the storage medium of the user's card;
A support request receiving step for receiving an input operation of a support request for requesting provision of support materials;
An ATM extraction step of extracting a predetermined number of stores in order from the store close to the own device from the stores where the ATM is installed when an input operation of the support request is received in the support request reception step;
Information related to support goods stored in the store extracted in the ATM extraction process from the server device, and information related to the application history of the support goods of the user identified by the account number extracted in the account number extraction process Material information acquisition process to acquire,
Based on the information acquired in the material information acquisition step, for each store extracted in the ATM extraction step, information on support materials that can be received by the user identified by the account number extracted in the account number extraction step is output. Material information output process,
As a result of outputting information on support goods in the goods information output process, the goods designation process for accepting the designation of the support goods requested by the user and the store where the user desires delivery of the support goods,
An application form issuance process for issuing an application form including information that can specify the store and the support supplies that have been designated in the material designation process;
A request generation step for generating a support request based on the account number extracted in the account number extraction step and the information on the store and the support supplies received designation in the material designation step;
A request transmission step of transmitting the support request generated in the request generation step to the server device;
Causing the server device to execute,
A request receiving step of receiving a support request transmitted from the ATM;
Based on the support request received in the request receiving step, it can be provided at the store for each store where the ATM is installed by subtracting the support material included in the support request from the support material that can be provided at the store A storage step of updating a support material database that stores information related to various support materials in association with each other, and updating a history database that stores an application history of support materials in association with each account number;
Causing the ATM to execute,
When an account number is extracted in the account number extraction step, a request acquisition step of acquiring an application history stored in association with the account number from the server device;
Based on the application history acquired in the request acquisition step, a store determination step of determining whether the store where the device is installed is a store specified by the user;
When it is determined in the store determination step that the store where the device is installed is the store specified by the user, based on the application history acquired in the request acquisition step, the support material specified by the user A voucher issuance process for issuing vouchers;
A disaster support method characterized by including A disaster support method performed by a disaster support system comprising an automatic teller machine (hereinafter referred to as “ATM”) that provides a cash accounting service of a financial institution and a server device capable of communicating with the ATM,
In the ATM,
From among the card information stored in a storage medium of a Subscriber, and account number extraction step of the financial institutions to extract an account number that identifies the person said gain for's account,
And destination input step of receiving the input of the destination information about the destination point of the pre-cut for the person,
Based on the destination information received in the destination input step, a route search step for searching for a route from the ATM location point that received the destination information input to the destination point;
Another ATM specifying step of specifying another ATM (hereinafter referred to as “other ATM”) existing on or in the vicinity of the route searched in the route search step;
Another ATM information output step for outputting information on another ATM identified by the different ATM identification step;
As a result of outputting information on the different ATM in the different ATM information output step, another ATM designation step for accepting designation of one different ATM from the other ATM,
A guidance information generating step for generating guidance information relating to a route from a location point of the ATM to a location point of another ATM that has received designation in the separate ATM designation step;
An output step of outputting the guidance information generated in the guidance information generation step;
An ATM extraction step of extracting a predetermined number of stores in the order closer to the own device from the stores where the different ATMs specified in the different ATM specification step are installed;
Information related to support goods stored in the store extracted in the ATM extraction process from the server device, and information related to the application history of the support goods of the user identified by the account number extracted in the account number extraction process Material information acquisition process to acquire,
Based on the information acquired in the material information acquisition step, for each store extracted in the ATM extraction step, information on support materials that can be received by the user identified by the account number extracted in the account number extraction step is output. Material information output process,
As a result of outputting information on support goods in the goods information output process, the goods designation process for accepting the designation of the support goods requested by the user and the store where the user desires delivery of the support goods,
An application form issuance process for issuing an application form including information that can specify the store and the support supplies that have been designated in the material designation process;
A request generation step of generating a support request based on the account number extracted in the account number extraction step and the information on the store and the support supplies received designation in the material designation step ,
A request transmission step of transmitting the support request generated in the request generation step to the server device;
In the server device,
A request receiving step of receiving a support request transmitted from the ATM;
Based on the support request received in the request receiving step, it can be provided at the store for each store where the ATM is installed by subtracting the support material included in the support request from the support material that can be provided at the store Updating a support material database that stores information related to various support materials in association with each other, and for each account number, updates a history database that stores information in association with the application history of support materials , and executes a storage step,
In the ATM,
When an account number is extracted in the account number extraction step, a request acquisition step of acquiring an application history stored in association with the account number from the server device;
Based on the application history acquired in the request acquisition step, a store determination step of determining whether the store where the device is installed is a store specified by the user;
When it is determined in the store determination step that the store where the device is installed is the store specified by the user, based on the application history acquired in the request acquisition step, the support material specified by the user A voucher issuance process for issuing vouchers;
A disaster support program characterized by having A disaster support program executed by a disaster support system comprising an automatic teller machine (hereinafter referred to as "ATM") that provides a cash accounting service of a financial institution and a server device capable of communicating with the ATM,
In the ATM,
An account number extracting step in which the financial institution extracts an account number for identifying the user's account from the information stored in the storage medium of the user's card;
A support request receiving step for receiving an input operation of a support request for requesting provision of support materials;
An ATM extraction step of extracting a predetermined number of stores in order from the store close to the own device from the stores where the ATM is installed when an input operation of the support request is received in the support request reception step;
Information related to support goods stored in the store extracted in the ATM extraction process from the server device, and information related to the application history of the support goods of the user identified by the account number extracted in the account number extraction process Material information acquisition process to acquire,
Based on the information acquired in the material information acquisition step, for each store extracted in the ATM extraction step, information on support materials that can be received by the user identified by the account number extracted in the account number extraction step is output. Material information output process,
As a result of outputting information on support goods in the goods information output process, the goods designation process for accepting the designation of the support goods requested by the user and the store where the user desires delivery of the support goods,
An application form issuance process for issuing an application form including information that can specify the store and the support supplies that have been designated in the material designation process;
A request generation step for generating a support request based on the account number extracted in the account number extraction step and the information on the store and the support supplies received designation in the material designation step;
A request transmission step of transmitting the support request generated in the request generation step to the server device,
In the server device,
A request receiving step of receiving a support request transmitted from the ATM;
Based on the support request received in the request receiving step, it can be provided at the store for each store where the ATM is installed by subtracting the support material included in the support request from the support material that can be provided at the store Updating a support material database that stores information related to various support materials in association with each other, and for each account number, updates a history database that stores information in association with the application history of support materials, and executes a storage step,
In the ATM,
When an account number is extracted in the account number extraction step, a request acquisition step of acquiring an application history stored in association with the account number from the server device;
Based on the application history acquired in the request acquisition step, a store determination step of determining whether the store where the device is installed is a store specified by the user;
When it is determined in the store determination step that the store where the device is installed is the store specified by the user, based on the application history acquired in the request acquisition step, the support material specified by the user A voucher issuance process for issuing vouchers;
A disaster support program characterized by having

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