JP2003317010A - Sale assisting device, mobile terminal, system, method and program for assisting sale - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a sale assisting system which enables a user to receive a purchased commodity at a desired place. <P>SOLUTION: A sale assisting device 10 is equipped with an acquisition part 110 which obtains user identification information for identifying the user who bought a commodity at least one of stores, a storage part 120 which stores the user identification information while making it correspond to the commodity bought at the store, a delivery destination acquisition part 140 which obtains delivery destination information specifying the commodity reception place that the user specifies and the user identification information on the user, and a delivery processing part 150 which performs processing for delivering the commodity made by the storage part 120 to correspond to the user identification information that the delivery destination acquisition part 140 obtains to the place specified with the delivery destination information that the delivery destination acquisition part 140 obtains. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a sales support device, a mobile terminal, a sales support system, a sales support method, and a sales support program. In particular, the present invention relates to a sales support device, a mobile terminal, a sales support system, a sales support method, and a sales support program that support delivery of sold products.

[0002]

2. Description of the Related Art There is a service for delivering a purchased product to a desired place by designating a delivery destination of the product when purchasing the product.

[0003]

However, such a conventional service is based on a request such as a voucher, and it is necessary to fill in information designating a delivery destination, so that the service can be promptly processed when the product is purchased. It was not possible. In addition, the user of the service may want to change the originally designated delivery destination, but it is complicated because he / she must make a request for the change by telephone, and it may cause misdelivery due to misunderstandings and mistakes. Was there. Especially in popular theme parks, it is desired that the shipment of products spreads because it is inconvenient to take an attraction with baggage even if there is a desired product on the way. There are many expectations for the increase in purchasing amount for the side as well, but due to the above reasons, sufficient technology did not exist.

Therefore, an object of the present invention is to provide a sales support device, a mobile terminal, a sales support system, a sales support method, and a sales support program which can solve the above problems. This object is achieved by a combination of features described in independent claims of the invention.
The dependent claims define further advantageous specific examples of the present invention.

[0005]

That is, according to an aspect of the present invention, a sales support device for supporting sales at a plurality of stores is a user who identifies a user who has made a purchase at at least one of the plurality of stores. An acquisition unit that acquires identification information,
A storage unit that stores the product purchased at the store in association with the user identification information, delivery destination information that identifies the receiving location of the product specified by the user, and a delivery destination that acquires the user identification information of the user. Processing for delivering a product associated with the acquisition unit and the user identification information acquired by the delivery destination acquisition unit by the storage unit to the location specified by the delivery destination information acquired by the delivery destination acquisition unit And a delivery processing unit for performing.

The acquisition unit acquires the user identification information from the store terminals installed in a plurality of stores, and the storage unit further stores the store identification information for identifying the store in the user identification information acquired by the acquisition unit. The delivery processing unit instructs the store terminal of the store corresponding to the user identification information acquired by the delivery destination acquisition unit in the storage unit to deliver to the location specified by the delivery destination information. Information may be transmitted. The acquisition unit acquires the user identification information from the user's mobile terminal and the store identification information that identifies the store that the user purchased, and the storage unit further acquires the user identification information acquired by the acquisition unit. The information and the store identification information are stored in association with each other, and the delivery processing unit determines the location specified by the delivery destination information for the store corresponding to the user identification information acquired by the delivery destination acquisition unit in the storage unit. Information may be sent instructing to deliver.

The delivery destination acquisition unit may further acquire the reception time information designating the reception time of the product, and the delivery processing unit may instruct to deliver the product at the delivery time before the reception time. If the availability information acquisition unit that acquires information on whether delivery is not possible by the delivery time specified by the delivery processing unit and the availability information acquisition unit that the delivery is impossible by the delivery time A notification unit for notifying the user of the impossibility is further provided. The mobile terminal of the user may further include a purchase information providing unit that transmits the product identification information of the product corresponding to the user identification information of the user in the storage unit.

The acquisition unit acquires the user identification information and the amount specifying information for specifying the purchase amount of the purchase,
The storage unit further stores the remaining amount of the advance payment received from the user in association with the user identification information of the user,
A prepayment notification unit may be further provided for notifying the store of the remaining amount of prepayment on condition that the acquisition unit has acquired the amount specifying information.

According to another aspect of the present invention, the mobile terminal supporting the sale of the product outputs the user identification information for identifying the user who purchases the product at the plurality of stores to each store. A user information providing unit and a delivery destination instructing unit that sends delivery destination information designating a receiving place of the product desired by the user to the external device together with the user identification information.

[0010] A store specifying unit for acquiring store identifying information for specifying a store when a user purchases a product, and a store information storing unit for storing the store identifying information acquired by the store specifying unit,
The delivery destination instruction unit further stores the delivery destination information and the user identification information in the store information, provided that the input unit inputs the receipt place desired by the user. You may transmit to the store terminal corresponding to the store identification information in a department. A purchase information receiving unit that receives product identification information of products purchased at a plurality of stores; a purchase result storage unit that stores the product identification information received by the purchase information receiving unit;
A display unit that displays information related to the product identification information stored in the purchase result storage unit may be further provided.

[0011] A sales support system comprising a mobile terminal and a sales support device, wherein the mobile terminal outputs user identification information for identifying a user who purchased a product at the store to the store. The sales support device includes an information providing unit and a delivery destination instruction unit that sends delivery destination information designating a receiving place of a product desired by the user to the sales support device together with the user identification information. An acquisition unit that acquires information from a store, a storage unit that stores the user in association with the user identification information acquired by the acquisition unit, a mobile terminal, delivery destination information, and user identification information of the user. And the delivery destination information acquired by the delivery destination acquisition unit identify the product purchased by the user at the store corresponding to the user identification information acquired by the delivery destination acquisition unit in the storage unit. For delivery to And a delivery processing unit which performs processing.

According to another aspect of the present invention, there is provided a sales support system including a mobile terminal and a sales support device, wherein the mobile terminal, when a product is purchased at a store, stores identification information for identifying the store. A store information acquisition unit that acquires the delivery information, delivery destination information that identifies the receiving location of the product specified by the user, user identification information that identifies the user, and delivery information that transmits the store identification information to the sales support device. The sales support device includes a destination instruction unit, a delivery destination acquisition unit that acquires delivery destination information, user identification information, and store identification information from the mobile terminal, and a store identification that the delivery destination acquisition unit acquires. A delivery processing unit that performs processing for delivering a product purchased by the user identified by the user identification information to the location identified by the delivery destination information acquired by the delivery destination acquisition unit at the store specified by the information Have and.

According to another aspect of the present invention, in a sales support method for supporting sales at a plurality of stores, a computer stores user identification information for identifying a user who has made a purchase at at least one of the plurality of stores. The step of obtaining, the step of the computer associating the product purchased at the store with the user identification information, the delivery destination information of the computer specifying the receiving place of the product specified by the user, and the user of the user. The computer includes a step of acquiring the identification information, and a step of causing the computer to perform a process for delivering the product corresponding to the acquired user identification information to the place specified by the acquired delivery destination information.

According to another aspect of the present invention, a sales support program that causes a computer to perform an operation for supporting sales at a plurality of stores identifies the user who has made a purchase at at least one of the plurality of stores. An acquisition function that acquires user identification information, a purchase information storage function that stores the product purchased at the store in association with the user identification information, and delivery destination information that specifies the receiving location of the product specified by the user And the delivery destination acquisition function that acquires the user identification information of the user and the database stored by the purchase information storage function, deliver the product corresponding to the user identification information acquired by the delivery destination acquisition function. And a delivery processing function of performing processing for delivering to a place specified by the delivery destination information acquired by the destination acquisition function. Note that the above summary of the invention does not enumerate all the necessary features of the present invention, and sub-combinations of these feature groups can also be the invention.

[0015]

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, the present invention will be described through embodiments of the invention, but the following embodiments do not limit the claimed invention, and the features described in the embodiments Not all combinations are essential to the solution of the invention.

(First Embodiment) FIG. 1 shows an outline of the entire sales support system as an example of the present invention. The sales support system includes a sales support server 10 and a sales support server 10.
And a mobile terminal 30 that communicates with the sales support server 10 via the store terminals 50. The store terminal 50 is a computer having a communication function such as a POS terminal. Usually, there are multiple POs in the store.
Although an S terminal and a management terminal are provided, they are collectively shown as a store terminal 50. Therefore, each store terminal 50 does not physically represent one device. The mobile terminal 30 is, for example, a PDA (personal digital assistant), a mobile phone, a PHS.
It is a mobile communication terminal such as, and is held by the user during shopping. From the viewpoint of display capability, a PDA or the like is more suitable than a mobile phone type. And the mobile terminal 3
0 indicates that when the user is shopping at a store, it uses short-distance wireless communication such as Bluetooth, wireless public line, infrared communication, etc., or connector connection (type connected by cable, mounted on cradle, and connected) (Including type) etc., and communicate with the store terminal 50 installed in the store.
Even after the user finishes shopping at one store and is far away from the store terminal 50a of the store where the shopping is performed, the sales support server 1 is operated via another store terminal 50b that is nearby.
By communicating with 0, the store terminal 50a can be instructed to purchase a product. It is also possible to directly communicate between the mobile terminal 30 and the sales support server 10 by disposing an appropriate number of wireless relay stations connected to the sales support server 10 in an area such as a theme park. .

FIG. 2 shows functional blocks of the sales support server 10. The sales support server 10 is an example of the sales support device according to the present invention. The sales support server 10 includes the acquisition unit 1
10, storage unit 120, advance payment notification unit 130, delivery destination acquisition unit 140, delivery processing unit 150, availability information acquisition unit 160, notification unit 170, purchase information provision unit 180
And a cancellation reception unit 185 and a cancellation notification unit 190.

From the store terminal 50, the acquisition unit 110 stores store identification information for identifying the store in which the store terminal 50 is installed,
User identification information for identifying the user who purchased the product is acquired, and these are stored in the storage unit 120 in association with each other. The user identification information may be arbitrarily set by the user or may be preset in the mobile terminal 30. The acquisition unit 110 further acquires, from the store terminal 50, product identification information for identifying the product purchased by the user, amount specification information for specifying the purchase price of the product purchased by the user, etc., and stores it in the storage unit 120. Store. In addition, the storage unit 120 stores the remaining amount of the advance payment received (a money to be collected in advance for the purpose of refunding on the condition of return in order to prevent the takeaway of the rental type portable terminal 30 without permission). Therefore, the prepayment notification unit 130 transmits the remaining amount stored in the storage unit 120 to the store terminal 50.

The delivery processing unit 150 is a delivery destination acquisition unit 140 as a process for delivering a product to a place specified by delivery destination information (reception place information from the user's perspective).
The user identification information, the delivery destination information, and the delivery time information acquired by are transmitted to the store terminal 50. Here, the delivery destination information is information that specifies the receiving place of the product designated by the user. In the theme parks, the exit gate is generally the place to receive products, but if there is a hotel affiliated with the theme park, the front desk, cloakroom, guest room, etc. of the hotel may be the place to receive products. .

The cancellation reception unit 185 provides the product identification information of the product of which the purchase or delivery is canceled to the mobile terminal 30 of the user.
When received from, the product identification information stored in the storage unit 120 is invalidated. In addition, prior to cancellation, cancellation notification unit 1
90 inquires to the corresponding store terminal 50,
Judgment is made as to whether cancellation is impossible due to factors such as the lapse of a predetermined time or delivery. The cancellation notification unit 190 transmits the user identification information and the product identification information received by the cancellation reception unit 185 to the store terminal 50 corresponding to the store identification information received by the cancellation reception unit 185. In this way, the sales support server 10 notifies each store terminal 50 of the cancel instruction, so that the store can cancel the sales information of the product and the delivery process. In addition, when the purchase is canceled, if the approval has already been made by electronic approval, etc., the cancellation of the approval is also interlocked, and in the case of cash purchase, processing such as refund is continued. Further, when only the delivery is canceled, the process is continued such that the user takes the product to the shop where he / she purchased it.

The permission / prohibition information acquisition unit 160 receives from the store terminal 50 information on whether or not the product can be delivered by the reception time when the change request is received from the user, and outputs it to the notification unit 170. When the notification unit 170 receives the fact that the delivery is impossible from the availability information acquisition unit 160, the notification unit 170 sends the fact that the delivery is impossible to the store terminal 50 toward the mobile terminal 30 that has transmitted the delivery destination information. The purchase information providing unit 180 transmits information regarding the purchased product to the user's mobile terminal 30.

FIG. 3 shows an example of a table stored in the storage unit 120. In this example, the storage unit 120 stores the user ID
(User identification information), store ID (store identification information), product ID (product identification information), amount, delivery destination ID (delivery destination information), receiving time, and balance are stored in association with each other. The balance is the deposit paid by the user minus the purchase price of the product, subject to the receipt of the product at the exit gate. In this way, the storage unit 120 stores the user ID, the store ID, the product ID, the price, the delivery destination ID,
By storing the reception time and the balance in association with each other, the sales support server 10 stores the corresponding store when the user receives a request to change the delivery destination (reception place) or the purchased product together with the user ID. You can search for and direct changes.

FIG. 4 shows functional blocks of the mobile terminal 30. The mobile terminal 30 includes a user information providing unit 310, a purchase information receiving unit 320, a purchase result storage unit 330, a display unit 340, an input unit 350, a delivery destination instruction unit 360, and a purchase cancel unit 370. Have. User information providing unit 310
Outputs the user identification information of the user to the store terminal 50 installed in the store that purchased the product. The user information providing unit 310 transmits the user identification information to the store terminal 50 through connector connection or the like. Alternatively, a bar code, a character string, or the like associated with the user identification information may be displayed on the display screen of the mobile terminal 30 and the store terminal 50 may read the displayed bar code, the character string, or the like. Further, the administrator of the store terminal 50 may manually input the displayed character string or the like into the store terminal 50.

The purchase information receiving unit 320 receives the product identification information from the sales support server 10, and purchase result storage unit 330.
To store. The purchase information receiving unit 320 further acquires the purchase price, the number of purchases, the purchase time of the product corresponding to the product identification information,
The product name, product description, product image, or the like may be stored in the purchase result storage unit 330. The display unit 340 displays text information, a photographic image, or a moving image corresponding to the product identification information stored in the purchase result storage unit 330 on the screen in response to the user's request. It should be noted that it is not always necessary to store the information on the purchased product, and it may be acquired from the sales support server 10 each time the user requests.

The input unit 350 includes a receiving place selecting unit 352 for inputting the receiving place of each product from the user and a receiving time input unit 354 for inputting the receiving time of each product.
And a product selection unit 355 for selecting a product whose purchase or delivery is canceled. In a theme park, as mentioned above, the exit gate is the place to receive the product in principle, but if there is a hotel affiliated with the theme park, the hotel may be the place to receive the product. A desired place can be selected from among them. Since it is sufficient to verbally notify the clerk of the receiving place at the time of purchase at the store, the receiving place is selected by the input unit 350 mainly when the receiving place is changed. Of course, it is not technically prohibited to specify the receiving place in the store from the mobile terminal 30. Similarly, the reception time is mainly changed, but it is not technically prohibited to input at the store. Note that the receiving time is input by the user in consideration of the return time, etc., but if it is physically difficult in terms of the delivery schedule, it is finally rejected. When the delivery is possible, the system side can set the delivery time in time for the receipt time.

The delivery destination instructing unit 360 receives the delivery destination information and the receiving time information corresponding to the receiving place input by the input unit 350, together with the user identification information, and the sales support server 1
Send to 0. The purchase cancellation unit 370 transmits the product identification information of the product input by the product selection unit 355 of the input unit 350 to cancel the purchase or delivery together with the user identification information to the sales support server 10.

By using the portable terminal 30 as described above, the user can instruct to change the receiving place of the product and the delivery time, to purchase the product or to cancel the delivery.

FIG. 5 is a sales support server 1 when the sales support system shown in FIG. 1 is used in a store in a theme park.
0 is a flowchart showing the operations of 0, the mobile terminal 30, and the store terminal 50. Store terminals 50 are installed in a plurality of stores provided in the theme park.
When entering the theme park, the user pays the advance payment, borrows the mobile terminal 30, and purchases the product using the mobile terminal 30. The store terminal 50 indicates that the user purchases a desired product at one store, for example, by designating reception at an exit gate.
When you hand over the mobile terminal 30 to the manager of
The administrator of 0 connects the mobile terminal 30 and the shop terminal 50. Next, when the administrator of the store terminal 50 inputs the product identification information and the delivery destination information of the product to be purchased into the store terminal 50 (or, the delivery destination information in which the user specifies the product identification information and the receiving place on the mobile terminal 30). User information providing unit 310 of mobile terminal 30 transmits the user identification information assigned to mobile terminal 30 to store terminal 50 (S100). The store terminal 50 uses the received user identification information as the product identification information of the product purchased by the user,
Transfer to the sales support server 10 together with the amount specifying information of the purchase amount, the store identification information of the store, the delivery destination information (the information indicating the exit gate as the receiving place in the above example), and the default delivery time that can be delivered (S104). ).

The acquisition unit 110 of the sales support server 10 acquires the user identification information, the product identification information, the amount identification information, the store identification information, the delivery destination information, and the reception time information received from the store terminal 50 and stores them. It is stored in 120 (S108). Next, it is determined whether or not there is a remaining amount of the prepayment, and if there is the remaining amount (S112: Yes), the prepayment notification unit 130 subtracts the purchase price of the product from the remaining amount in the storage unit 120 at the store terminal. 50 is notified (S11
6). The store terminal 50 presents to the user the fact that part or all of the purchase price of the product has been offset by the advance payment (S12).
0). At this time, the deliverable receivable time may be displayed together, and if the delivery is difficult at that time, the delivery designation is canceled and normal purchase processing is performed (not shown). On the other hand, when there is no balance (S112: No), the offsetting process of the above-mentioned prepayment is skipped.

The purchase information providing unit 180 transmits the product identification information stored in the storage unit 120 to the mobile terminal 30 in response to the request from the mobile terminal 30 (S128). The purchase information receiving unit 320 of the mobile terminal 30 receives the product identification information via the store terminal 50 (S130) (S13).
2) The received product identification information is stored in the purchase result storage unit 330. In addition, from the sales support server 10 to the mobile terminal 30
If the environment for direct communication with the store is set up, it is possible to transmit without going through the store terminal 50. Display unit 34
0 displays the product name, product image, etc. corresponding to the product identification information in response to the browsing request from the user (S136).
In addition, although the case where the mobile terminal 30 stores the product identification information of the product purchased in the present embodiment has been described, the mobile terminal 30 uses the user identification information (for example, the terminal identification set in the mobile terminal 30). It is preferable that the sales support server 10 stores other information (such as product identification information) only by storing the information. After that, the user confirms the displayed default receivable time and receiving place, and does not change the receiving place and the like (S140: N
o), the purchase process ends.

On the other hand, when the user changes the receiving place or the receiving time (S140: Yes), the input unit 350 of the portable terminal 30 determines the receiving place or the receiving time desired by the user as the delivery destination information or the receiving time information. (S144), the delivery destination instruction unit 360
The input delivery destination information and the received time information are transmitted to the store terminal 50 together with the user identification information and the product identification information (S148), and the store terminal 50 transfers them to the sales support server 10 (S152). Note that the above S140
The processes from to S152 may be performed in the store terminal 50. That is, the store terminal 50 inputs a desired receiving place or receiving time for the delivery product requested to be changed by the user, and the input receiving place or receiving time is input together with the user identification information and the product identification information. It may be transmitted to the sales support server 10.

Delivery destination acquisition unit 140 of sales support server 10
When receiving the delivery destination information, the receiving time information, the user identification information, and the product identification information corresponding to the receiving place, the delivery processing unit 150 temporarily sets the receiving place corresponding to the received delivery destination information to the delivery destination. (S156), the store terminal 50 corresponding to the user identification information in the storage unit 120.
To the user identification information, product identification information, delivery destination, and reception time (S160). The store terminal 50 is
When the user identification information, the product identification information, the delivery destination, and the receiving time are received (S164), it is determined whether the delivery is possible at the designated delivery destination and the receiving time (S16).
8). The store terminal 50 determines whether or not the delivery is possible, for example, based on the stock status of the warehouse near the delivery destination, the operating status of the delivery staff, and the like. It is desirable that such processing is performed by automatic processing, but it may be performed by an artificial method.

When the store terminal 50 determines that the delivery is impossible by the time of receipt (S168: No), the store terminal 50 notifies the sales support server 10 that the delivery is impossible (S1).
72). Availability information acquisition unit 160 of the sales support server 10
Receives a message indicating that delivery is impossible (S176, S1
80: Yes), the notification unit 170 transmits to the mobile terminal 30 that delivery is impossible by the designated reception time (S184). The mobile terminal 30 is a store terminal 50.
When the information indicating that the delivery is impossible is received through (S186), the information for prompting the change of the receiving time or the receiving place is displayed (S188). On the other hand, the availability information acquisition unit 160
When not receiving the fact that the delivery is impossible from all the store terminals 50 that notified the delivery destination and the receiving time within a predetermined period (S180: No), the notification unit 170 notifies the store terminal 50 that the delivery is to be performed. To the portable terminal 30 to instruct delivery to the portable terminal 30 (S192). Store terminal 50
When the mobile terminal 30 receives the fact that the delivery is possible (S194), it instructs the delivery person to perform the delivery process, and when the mobile terminal 30 receives the fact that the delivery is possible (S196), the fact is received and the reception time. Display with.

The delivery person instructed to deliver from the store terminal 50 delivers the product to the delivery destination by the instructed receiving time. Alternatively, it may be replaced by placing the products on a delivery route sorted by destination. Further, in an environment where actual products are not stored in the store, the product storage center may be instructed to deliver the products. The user completes the purchase of the product at a plurality of stores, goes to the receiving place at the default or designated receiving time, and hands the mobile terminal 30 to the exchange staff. The exchange clerk connects the received mobile terminal 30 to a management terminal (not shown) connected to the sales support server 10, authenticates the mobile terminal 30, and delivers the product. When the exit gate is the receiving place, it is desirable that the portable terminal 30 be returned at the same time as the delivery of the merchandise. At this time, if there is the remaining amount of the advance payment, the refund will be made. However, the prepayment charge that is usually expected is about several thousand yen, and in most cases, it will not be refunded after being offset by the purchase price of the product.

On the other hand, the user can cancel the purchase or delivery of the product. When the user uses the input unit 350 of the mobile terminal 30 to select a product whose purchase is to be canceled,
The purchase cancellation unit 370, together with the store identification information of the store that purchased the product and the user identification information of the mobile terminal 30, the product identification information of the selected product, via one store terminal 50, or directly. It transmits to the sales support server 10. The cancellation receiving unit 185 of the sales support server 10 receives the product identification information, the store identification information, and the user identification information, and notifies the relevant information from the cancellation notifying unit 190 to the corresponding store terminal 50 so that the cancellation can be performed. Inquire whether or not The cancellation reception unit 185 is the store terminal 50.
Upon receiving the notification that the cancellation is possible, the corresponding information in the storage unit 120 is invalidated. Further, the cancellation notification unit 190 transmits the product identification information and the user identification information corresponding to the canceled product to the store terminal 50. In this case, the shop terminal 50 invalidates the delivery or sales record of the product corresponding to the received user identification information and product identification information. In the present embodiment, the sales support server 10 manages the purchase information related to the delivery of all users, so that the load of delivery processing and the like can be predicted.

(Second Embodiment) FIG. 6 shows functional blocks of a mobile terminal 30 according to a second embodiment of the present invention. Each time the user purchases a product, the mobile terminal 30 of the present embodiment specifies a store from which the product is to be purchased and, when instructing the store terminal 50 to deliver the product, specifies a receiving place and a receiving time. That is, in the first embodiment, the sales support server 1
The purchase information (user identification information, store identification information, product identification information, etc.) is stored in 0, but in the present embodiment, the purchase information is stored in the mobile terminal 30 until the timing of instructing the receiving place. The sales support server 10 in this embodiment is
The delivery destination acquisition unit 14 that is almost the same as that described in FIG.
0, the delivery processing unit 150, the availability information acquisition unit 160, and the notification unit 170. The other configuration in FIG. 2 may not be provided.

In FIG. 6, the portable terminal 30 has a store specifying unit 305, a user information providing unit 310, a store information storage unit 315, a purchase information receiving unit 320, a purchase result storage unit 330, and a display unit 340. And an input unit 350 and a delivery destination instruction unit 360. User information providing unit 310, purchase result storage unit 330, display unit 340, and input unit 350.
Has almost the same function and operation as those of the first embodiment, and the description thereof will be omitted.

The store identification unit 305 acquires the store identification information and the product identification information from the store terminal 50 when purchasing the product, stores the store identification information in the store information storage unit 315, and purchases the product identification information. The information is stored in the purchase result storage unit 330 via the information receiving unit 320.

The delivery destination instructing unit 360 stores the user identification information set in the mobile terminal 30 and the store identifying information stored in the store information storing unit 315 together with the receiving place information and the receiving time information input by the input unit 350. To the sales support server 10. In this way, the mobile terminal 30 according to the present embodiment collectively notifies the sales support server 10 of the store identification information of all the shops that have performed shopping, so that the sales support server 10 determines the receiving place and the delivery time. 50 can be instructed.

FIG. 7 is a sales support server 1 when the sales support system according to the second embodiment is used in a theme park.
0 is a flowchart showing the operations of 0, the mobile terminal 30, and the store terminal 50. Similar to the first embodiment, the user uses the mobile terminal 30 to purchase products at a plurality of stores in the theme park. After that, the user informs the manager of the store terminal 50 of the desired product at one store, and the mobile terminal 3
When 0 is passed, the manager of the store terminal 50 connects the mobile terminal 30 and the store terminal 50. Then, the user information providing unit 310 of the mobile terminal 30 receives the user identification information set in the mobile terminal 30 according to the operation of the administrator of the store terminal 50.
Store terminal 50 of each store where the user purchased the product
(S200). The store terminal 50 stores the received user identification information in association with the product identification information of the product purchased by the user (S204), and further stores the product identification information and the amount specifying information of the product purchased by the user, The store identification information of the store, the delivery destination (the receiving place from the user's perspective) of the product set by default, and the receivable time at the delivery destination are transmitted to the mobile terminal 30 (S20).
8). The store identification unit 305 of the mobile terminal 30 stores the received store identification information in the store information storage unit 315, and stores the received product identification information, the amount identification information, the delivery destination, and the receivable time in the purchase information reception unit. The result is stored in the purchase result storage unit 330 via 320 (S212). Display 3
40 displays the image of the product corresponding to the product identification information stored in the purchase result storage unit 330, the purchase amount corresponding to the amount specifying information, the receiving place of the product, and the receivable time (S216). When the user confirms the receiving place and the receivable time, and determines that there is no need to change it (S220: No), the purchase process ends. The user can purchase the product at a plurality of stores by repeating the purchase process.

On the other hand, when the user desires to change the receiving place or the receiving time (S220: Yes), the input section 350 inputs the receiving place or the receiving time desired by the user (S224). Delivery destination instruction unit 36
0 extracts the store identification information in the store information storage unit 315 (S228) on the condition that the input unit 350 has input the reception place and the reception time, and stores the extracted store identification information together with the input reception place. Corresponding delivery destination information and receipt time information, and user identification information of the mobile terminal 30 are transmitted to the sales support server 10 (S2).
32, S236). The delivery processing unit 150 identifies the store terminal 50 corresponding to the received store identification information (S24).
0), the delivery destination information, the reception time information, and the user identification information are transmitted to the specified store terminal 50 (S).
244).

The store terminal 50 receives the user identification information, the delivery destination information, and the receipt time information (S24).
8), the size and number of products corresponding to the user identification information,
Whether or not the product can be delivered is determined based on the delivery destination, the receiving time, and the operating status of the delivery staff (S
252), if it is determined that the item cannot be delivered (S
252: No), the fact that the delivery is not possible is transmitted to the sales support server 10 (S256, S260). The notification unit 170 notifies the mobile terminal 30 that the delivery cannot be made by the designated reception time (S264).
Then, the mobile terminal 30 displays the information prompting the change of the receiving time or the receiving place (S268). on the other hand,
When the store terminal 50 determines that delivery is possible by the time of receipt (S252: Yes), the store terminal 50
The delivery person or the like is instructed to execute the delivery, and the delivery person delivers the merchandise to the designated delivery destination (S272). The user uses the mobile terminal 30 at the receiving place (that is, the delivery destination).
When handing over to the exchange clerk, the exchange clerk inquires the user identification information of the mobile terminal 30 and delivers the product corresponding to the user identification information to the user. According to the present embodiment, since the purchase information is stored in each mobile terminal 30, the recording area of the sales support server 10 can be reduced.

FIG. 8 is a block diagram showing the hardware configuration of the sales support server 10 in the first and second embodiments. The sales support server 10 includes a CPU 700,
ROM 702, RAM 704, communication interface 706, input device 720, monitor 722,
And a wireless communication interface 724. CPU7
00 operates based on programs stored in the ROM 702 and the RAM 704. Communication interface 7
06 communicates with the outside through the Internet. A hard disk drive 710, which is an example of a storage device,
The setting information and the program for operating the CPU 700 are stored. The input device 720 is an input device such as a keyboard and a mouse, and receives user's input. Monitor 7
22 displays a receiving place, a delivery time, and the like. The wireless communication interface 724 communicates with the mobile terminal 30 and the store terminal 50 via a wireless communication line. Store terminal 50
May communicate with the communication interface 706.

The flexible disk drive 712 reads data or programs from the flexible disk 714 and provides them to the CPU 700. The CD-ROM drive 716 reads data or programs from the CD-ROM 718 and provides them to the CPU 700. The communication interface 706 connects to the Internet to send and receive data.

The program stored in the recording medium and provided, that is, the program installed in the hard disk drive 710 has, as functional configurations, an acquisition module, a storage module, a prepayment notification module, a delivery destination acquisition module, and a delivery. A processing module, an availability information acquisition module, a notification module, a purchase information provision module, a cancellation reception module, and a cancellation notification module are provided. The processing that each of these modules causes the computer to cause the CPU 700 to perform is the same as the function and operation of the corresponding member in the sales support server 10 in the present embodiment, and thus the description thereof is omitted.

These programs are read directly from the recording medium.
It may be read out to the AM and executed, or once installed in the hard disk drive and then read out to the RAM and executed. Further, the modules stored in the recording medium may provide each function in cooperation with the operating system. For example, the operating system may be requested to perform some or all of the functions, and the functions may be provided based on the response from the operating system.

A storage device such as a hard disk or a RAM provided in a server system connected to a dedicated communication network or the Internet may be used as a recording medium to provide the program to the sales support server 10 through the communication network.

As another form, each program module for executing each function of the mobile terminal 30 in the first and second embodiments may be stored in a recording medium in advance. In this case, the mobile terminal 30 acquires the program from the recording medium and executes it. In this way, the mobile terminal 3
By storing the information regarding the mobile terminal 30 in the recording medium that can be replaced with 0, the user can easily replace the information regarding the mobile terminal 30 even when the mobile terminal such as the PDA is replaced.

As described above, according to the sales support system of the present embodiment, when a user purchases a product using the mobile terminal 30 and returns the mobile terminal 30 at a predetermined receiving place when returning home, You can receive purchased items in a lump. For example, in a theme park or the like, there are cases where a plurality of stores are scattered on a vast site. In such a case, it is difficult for the user to purchase a product at each store, continue shopping while holding the purchased product, or use another attraction. In such a case, the user can use the sales support system to collectively receive the purchased commodities when returning home. Furthermore, since the above-mentioned sales support system can change the receiving place after the purchase of the product, the theme park has exit gates near the parking lot and the train station, and when the user changes the return route, etc. It is convenient for

Although the present invention has been described with reference to the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments. Various changes or improvements can be added to the above-described embodiment. It is also possible to include such modifications or improvements in the technical scope of the present invention.
It is clear from the description of the claims.

As an example of the change, the portable terminal 30 of the second embodiment directly transmits the delivery destination information corresponding to the receiving place, the receiving time information, and the user identification information to the corresponding store terminal 50. Good. That is, when the input unit 350 inputs the receiving place and the delivery time, the delivery destination instruction unit 360 causes the store terminal 50 corresponding to the store identification information stored in the store information storage unit 315 to store the user identification information and the delivery destination information ( (Reception place information) and reception time information are transmitted. In this case, the shop terminal 50 issues an instruction to deliver the product corresponding to the received user identification information according to the received delivery destination and delivery time. In the case of this modification, the sales support system changes to the sales support server 10
Can be omitted.

As another modification, cooperation with a hotel delivery service can be considered. For example, the mobile terminal 30
Stores the date when the user stays at the hotel, and the sales support server 10 selects the hotel room or reception as the receiving place only from the check-in date to the day before the check-out. Tolerate. In the case of this modification, the user can receive the product at the hotel room, the front desk, or the like.

[0053]

As is apparent from the above description, according to the present invention, the product purchased by the user at the desired place can be received.

[Brief description of drawings]

FIG. 1 is a schematic diagram of an entire sales support system in a first embodiment.

FIG. 2 is a functional block diagram of a sales support server 10 according to the first embodiment.

FIG. 3 is a diagram showing an example of a table stored in a storage unit 120.

FIG. 4 is a functional block diagram of a mobile terminal 30 according to the first embodiment.

FIG. 5 is a flowchart of processing of the sales support system in the first embodiment.

FIG. 6 is a functional block diagram of a mobile terminal 30 according to the second embodiment.

FIG. 7 is a flowchart of processing of a sales support system according to a second embodiment.

FIG. 8 is a block diagram showing a hardware configuration of the sales support server 10.

[Explanation of symbols]

10 Sales support server 30 mobile terminals 50 store terminals 110 Acquisition Department 120 storage 130 Deposit payment notification section 140 Delivery Destination Acquisition Department 150 Delivery Processing Department 160 Acceptance information acquisition unit 170 Notification section 180 Purchase Information Department 185 Cancellation receiver 190 Cancellation notification section 305 Store Specific Department 310 User Information Department 315 Store information storage unit 320 Purchase Information Receiver 330 Purchase Result Storage 340 display 350 Input section 352 Pickup location selection section 354 Receipt time input section 355 Product Selection Section 360 Delivery instruction section 370 Purchase Cancellation Department

Continued front page    (72) Inventor Hiroyuki Terachi             2-6-1, Nishi-Shinjuku, Shinjuku-ku, Tokyo Stocks             Company CSK (72) Inventor Masato Kuroiwa             2-6-1, Nishi-Shinjuku, Shinjuku-ku, Tokyo Stocks             Company CSK

Claims (14)

[Claims] 1. A sales support device for supporting sales at a plurality of stores, the acquisition unit acquiring user identification information for identifying a user who has made a purchase at at least one of the plurality of stores, A storage unit that stores the product purchased at the store in association with the user identification information, delivery destination information that identifies the receiving location of the product designated by the user, and user identification information of the user And a delivery destination acquisition unit that identifies the product that is associated with the user identification information that is acquired by the delivery destination acquisition unit by the storage unit, by the delivery destination information that is acquired by the delivery destination acquisition unit. A sales support apparatus comprising: a delivery processing unit that performs processing for delivering to a place. 2. The acquisition unit acquires the user identification information from store terminals installed in the plurality of stores, and the storage unit further includes the user identification information acquired by the acquisition unit, Stores the store identification information for identifying the store in association with each other, the delivery processing unit, for the store terminal of the store corresponding to the user identification information acquired by the delivery destination acquisition unit in the storage unit, The sales support device according to claim 1, wherein the sales support device transmits information instructing delivery to a place specified by the delivery destination information. 3. The acquisition unit acquires the user identification information and store identification information for identifying a store purchased by the user from the user's mobile terminal, and the storage unit further includes: And stores the user identification information acquired by the acquisition unit and the store identification information in association with each other, and the delivery processing unit stores the user identification information acquired by the delivery destination acquisition unit in the storage unit. For stores that support
The sales support device according to claim 1, wherein the sales support device transmits information instructing delivery to a place specified by the delivery destination information. 4. The delivery destination obtaining unit further obtains receipt time information designating a receipt time of the product, and the delivery processing unit instructs to deliver the product at a delivery time before the receipt time. The sales support device according to claim 1. 5. A propriety information acquisition unit that acquires information on whether or not delivery is possible by the delivery time designated by the delivery processing unit, and a propriety information acquisition unit that is not deliverable by the delivery time. The sales support device according to claim 4, further comprising: a notification unit that notifies the user of the fact that the delivery is impossible when the information is acquired. 6. The purchase information providing unit for transmitting the product identification information of the product corresponding to the user identification information of the user in the storage unit to the mobile terminal of the user. Item 1. The sales support device according to item 1. 7. The acquisition unit acquires, together with the user identification information, amount specifying information for specifying a purchase amount in the purchase, and the storage unit further stores the remaining amount of the advance payment received from the user. Further comprising a deposit payment notifying unit which stores the deposit in association with the user identification information of the user and notifies the store of the remaining amount of the deposit, on condition that the acquisition unit has acquired the amount specification information. The sales support device according to claim 1, wherein: 8. A user terminal which is a mobile terminal for supporting the sale of a product and outputs user identification information for identifying a user who purchases a product at a plurality of stores to each of the stores. And a delivery destination instructing unit that sends delivery destination information designating a receiving place of the product desired by the user to an external device together with the user identification information. 9. A store identification unit that obtains store identification information that identifies a store when the user purchases a product, and a store information storage unit that stores the store identification information obtained by the store identification unit, The delivery destination instructing unit further comprises an input unit for inputting the receiving place desired by the user, and the delivery destination instructing unit, on condition that the input unit inputs the receiving place, the delivery destination information and the user identification. The mobile terminal according to claim 8, wherein the information is transmitted to the store terminal corresponding to the store identification information in the store information storage unit. 10. A purchase information receiving unit that receives product identification information of products purchased at the plurality of stores, a purchase result storage unit that stores the product identification information received by the purchase information receiving unit, and the purchase result. The mobile terminal according to claim 8, further comprising: a display unit that displays information related to the product identification information stored in the storage unit. 11. A sales support system including a mobile terminal and a sales support device, wherein the mobile terminal outputs user identification information for identifying a user who purchased a product at a store to the store. A user information providing unit and a delivery destination instruction unit that sends delivery destination information designating a receiving place of the product desired by the user to the sales support device together with the user identification information, The sales support device, an acquisition unit that acquires the user identification information from the store, a storage unit that stores the store in association with the user identification information acquired by the acquisition unit, and from the mobile terminal, A delivery destination acquisition unit that acquires the delivery destination information and the user identification information of the user, and the user at a store corresponding to the user identification information obtained by the delivery destination acquisition unit in the storage unit. Purchased quotient A delivery support system and having a delivery processing unit which performs processing for delivery to a place determined with the delivery destination information the delivery destination acquisition unit has acquired. 12. A sales support system including a mobile terminal and a sales support device, wherein the mobile terminal acquires store identification information for identifying a store when a product is purchased at the store. Section, delivery destination information that specifies the receiving place of the product designated by the user, user identification information that identifies the user, and the store identification information, and a delivery destination instruction that transmits to the sales support device The sales support device, the sales support device, the delivery destination acquisition unit that acquires the delivery destination information, the user identification information, and the store identification information from the mobile terminal; To deliver the product purchased by the user identified by the user identification information to the place identified by the delivery destination information acquired by the delivery destination acquisition unit in the store identified by the acquired store identification information. Place of A delivery support system comprising: a delivery processing unit that performs processing. 13. A sales support method for supporting sales at a plurality of stores, the computer acquiring user identification information for identifying a user who has made a purchase at at least one of the plurality of stores. A step in which the computer associates the user identification information with a product purchased at the store; and the computer, delivery destination information specifying a receiving place of the product designated by the user, and the user's And a step of causing the computer to deliver a product corresponding to the obtained user identification information to a place specified by the obtained delivery destination information. A sales support method characterized by the above. 14. A sales support program for causing a computer to perform an operation for supporting sales at a plurality of stores, the user identifying the user who has made a purchase at at least one of the plurality of stores. An acquisition function for acquiring identification information, a purchase information storage function for storing the user identification information in association with a product purchased at the store, and a delivery destination for specifying a receiving place of the product specified by the user A delivery destination acquisition function for acquiring information and user identification information of the user, and corresponding to the user identification information obtained by the delivery destination acquisition function in the database stored by the purchase information storage function. A delivery processing function for performing processing for delivering the product to the location specified by the delivery destination information acquired by the delivery destination acquisition function. Sales support program for causing revealed.