JP4295579B2 - Employee management system - Google Patents

Description

  The present invention relates to an employee management system that manages the work behavior of employees engaged in customer service at restaurants, for example.

  For example, the work items of employees engaged in customer service at restaurants include watering out to give water or tea to customers, ordering work for ordering menu items from customers, and finished dishes to customers' tables Carrying work to carry, accounting work to receive payment of food and drink from customers, cleanup work to lower the tableware after eating and drinking to the kitchen.

  Among these operations, for orders, each employee can input the order data received from the customer by operating the handy terminal, and based on this order data, it is possible to calculate cooking instructions and calculate payments at the time of accounting. By introducing the restaurant system, it is possible to manage how much each employee has engaged in the order receiving work.

On the other hand, as a sales floor management system that quantitatively investigates customer trends for each product on the sales floor, each product is attached with a wireless tag that holds product information and each store clerk is attached with a wireless tag that holds store clerk information. In addition, a sensor for detecting information held by the wireless tag is provided in the vicinity of the display position of each product, and when the sensor detects product information from the wireless tag, the contact count of the corresponding product is added, and the clerk information is There is a technique for managing customer trends by stopping the update of the number of times of contact when detected. (For example, see Patent Document 1)
Japanese Patent No. 3372168

  However, in the conventional restaurant system, it is not possible to automatically manage how much each employee has engaged in which work for most work other than order work. There is a demand for store managers to accurately grasp and evaluate each employee's work trends, but to do so, the work trends of each employee must always be monitored, which is unrealistic, The fact was that the members could not be evaluated properly.

  The present invention has been made based on such circumstances, and the purpose of the present invention is to accurately grasp the work trends of each employee without bothering the administrator and to properly It is intended to provide an employee management system that can be evaluated.

  The employee management system of the present invention attaches a wireless tag for employees that wirelessly transmits employee information unique to each employee to a portable item carried by each employee, and carries it in connection with the work of the employee. An article wireless tag for wirelessly transmitting article information for specifying the article is attached to each article. In addition, a wireless tag reader for reading information wirelessly transmitted from the employee wireless tag and the article wireless tag is provided for each work site where the employee works. When each wireless tag reader is monitored and a wireless tag reader that collectively reads information wirelessly transmitted from the wireless tag for employees and the wireless tag for articles is detected, the wireless tag for employees read by the wireless tag reader is detected. The work content at the work site where the wireless tag reader is provided and the employee who performed the work are detected from the employee information and the product information of the product wireless tag. The detected work content and employee information are stored and managed, for example.

  According to the present invention in which such measures are taken, since the work content and information of the employee who performed the work are automatically managed, the work trend of each employee can be accurately determined without bothering the administrator. It is possible to provide an employee management system that can grasp and legitimately evaluate employees.

The best mode for carrying out the present invention will be described below with reference to the drawings.
In addition, this embodiment is a case where this invention is applied to a restaurant.

  FIG. 1 is a plan view showing an outline of a restaurant 1 in the present embodiment. The restaurant 1 is divided into a kitchen 2 and a guest seat 3. And a table for serving dishes (hereinafter referred to as a table counter) 4 where dishes cooked in the kitchen 2 are placed between the kitchen 2 and the audience seat 3, and a table for tableware returning used dishes ( (Hereinafter referred to as a return counter) 5 is provided. A plurality of (eight in the figure) dining tables 6 are installed in the audience seat 3. An accounting table (hereinafter referred to as an accounting counter) 7 is installed in the vicinity of the entrance 3 a of the passenger seat 3. In the restaurant 1 having such a configuration, the return counter 5, each dining table 6, and the accounting counter 7 can contact the information transmitted from the wireless tag 9 (see FIGS. 2 and 3), respectively, wirelessly without contact. A wireless tag reader 8 capable of reading is provided.

  FIG. 2 is a block diagram showing the main configuration of the wireless tag reader 8 and the wireless tag 9. The wireless tag reader 8 includes an interface unit 81 with a host device, a nonvolatile memory unit 82, a control unit 83, a modulation unit 84 that modulates data provided from the control unit 83 into a modulation signal suitable for wireless communication, A transmission amplifier 86 that amplifies the modulated signal and radiates it from the antenna 85 as an inquiry radio wave, a reception amplifier 87 that amplifies the radio signal received by the antenna 85, and demodulates data from the amplified radio signal to give to the control unit 83 And a demodulator 88. The memory unit 82 stores in advance tag reader IDs, which are identification information assigned and set for each wireless tag reader 8. In this embodiment, the tag reader ID is a continuous natural number from 1 to N (total number of wireless tag readers 8) such as 1, 2, 3,... The control unit 83 is configured to periodically send predetermined data to the modulation unit 84 when activation is commanded from the host device via the interface unit 81, and when the data demodulated by the demodulation unit 88 is taken in, A function of sending the data together with the tag reader ID to the host device via the interface unit 81.

  The wireless tag 9 includes a power generation unit 92 that supplies power to each unit by rectifying and stabilizing the modulated radio wave received by the antenna 91, and a demodulating unit 93 that demodulates the modulated radio wave and sends it to the control unit 95. Modulation unit 94 that modulates data sent from control unit 95 and sends the data to antenna 91; writing data demodulated by demodulation unit 93 into memory unit 96; and reading and modulating transmission data from memory unit 96 A control unit 95 for sending to the unit 94 and a nonvolatile memory unit 96 are configured. The memory unit 96 has a wireless ID area 96a for storing a unique wireless ID (RFID) assigned and set by the manufacturer at the manufacturing stage of the wireless tag 9, and a user area in which the user can write arbitrary data. 96b is formed.

  Now, in this embodiment, as shown in FIGS. 3A to 3C, as various articles carried in connection with the work of the employee, the cup C for draining and a dish other than the cup C are used. Wireless tags 9a, 9b, and 9c are attached to tableware D and binder B for closing an order slip issued for each customer. Further, as shown in FIG. 4D, the wireless tag 9d is also attached to the employee name tag P carried by each employee while hanging from the neck. The wireless tag 9a attached to each cup C is commonly set with article information for specifying the cup in the user area 96b, and the wireless tag attached to the tableware D other than the cup C. In 9b, article information for specifying tableware is commonly set in the user area 96b, and the wireless tag 9c attached to each binder B is used for specifying the binder in the user area 96b. Article information is set in common. Here, the wireless tags 9a, 9b, and 9c function as wireless tags for articles.

  Further, in the wireless tag 9d attached to each employee name tag P, an employee code which is employee information specific to the employee carrying the name tag P is set in the user area 96b. Here, the wireless tag 9d functions as an employee wireless tag. The employee name tag P is not limited to the hanging type, and may be a type that can be fastened to clothes using a stopper.

  FIG. 5 is a schematic diagram showing the overall configuration of the employee management system in the present embodiment. The plurality of handy terminals 11 are carried by each employee in charge of customer service, called a waiter or waitress, and are used for inputting order data of food received from customers. Each handy terminal 11 is provided with a keyboard for inputting order data, a display for displaying keyed data, and the like. Each handy terminal 11 has a built-in wireless circuit so that wireless data can be transmitted to and received from the wireless unit 12 attached to the ceiling of the passenger seat 3 or the like. An order management device 13 is connected to the wireless unit 12.

  The order management device 13 is composed of a computer device such as a personal computer or a workstation, and centrally manages ordering, accounting, and the like of various menu products provided to the customer by the restaurant. The order management device 13 issues a POS (Point Of Sales) terminal 15 that performs accounting processing, a slip issuing machine 17 that issues an order slip 16, and a cooking instruction slip 18 via a LAN (Local Area Network) 14. A plurality of kitchen printing devices 19 and the like are connected. The POS terminal 15 is installed on the accounting counter 7 or in the vicinity thereof. The slip issuing machine 17 is installed on or near the serving counter 4. Each kitchen printing device 19 is installed in each corner of the kitchen, such as a Western corner, a Japanese corner, a Chinese corner, or a cafe corner.

  The order management device 13 is preset with menu data such as items, unit prices, and kitchen IDs of the menu products corresponding to the unique menu codes set for the various menu products that can be provided at the restaurant. A menu file 20 is provided. In addition, an order file 21 that can store and manage information on menu products ordered by customers, and personal information such as name and the like for each employee code as shown in FIG. There is also provided an employee file 22 capable of storing and managing information relating to work behavior such as the number of times of cleaning up Cn and the number of times of accounting Dn. The order management apparatus 13 is provided with a monitor device 23 with a touch panel that can monitor information managed by the data files 21 and 22 in a timely manner.

  The order management device 13 is connected to the return counter 5, the wireless tag reader 8 provided at each table 6 and the transaction counter 7 via the interface unit 81. In other words, the order management device 13 functions as a host device of each wireless tag reader 8.

  FIG. 6 is a block diagram showing a main configuration of the order management apparatus 13. The order management device 13 includes a CPU (Central Processing Unit) 31 for executing various arithmetic processes, a ROM (Read Only Memory) 32 in which fixed data such as programs are stored in advance, and various memories for storing variable data. A RAM (Random Access Memory) 33 in which an area is formed, a clock unit 34 that measures the current date and time, a LAN interface 35 connected to the LAN 14, and an HDD that controls an HDD (Hard Disk Drive) device 36 A controller 37, a touch panel controller 38 for controlling display and touch panel input of the monitor device 23 with a touch panel, an I / O port 39 for inputting a signal from each of the wireless tag readers 8, and a wireless unit interface 40 to which the wireless unit 12 is connected. Etc. The CPU 31, ROM 32, RAM 33, clock unit 34, LAN interface 35, HDD controller 37, touch panel controller 38, I / O port 39, and radio unit interface 40 are connected by a bus line 41 such as an address bus or a data bus. ing.

  In the order management apparatus 13 having such a configuration, the menu file 20, the order file 21, the employee file 22, and the like are formed in the HDD device 36. The HDD device 36 may be built in the order management device 13 or may be externally attached.

  As shown in FIG. 7, the RAM 33 is provided with a wireless tag reader 8 that is identified by the tag reader ID for each tag reader ID (1 to N) preset in the memory unit 82 of each wireless tag reader 8. A tag reader table 331 storing a location code and a location name for specifying a part, and a current memory 332-1 that is formed for each wireless tag reader 8 and temporarily stores the latest wireless tag data collectively read by the wireless tag reader 8. , 332-2, 332-3,..., 332 -N, the previous memory 333 that temporarily stores the contents of any one of the current memories 332-1 to 332 -N, and the reader counter K that counts the tag reader ID A counter memory 334 is provided.

  Incidentally, in this embodiment, the wireless tag reader 8 in which the tag reader ID [1] is set is provided in the return counter 5, and the location code of the return counter 5 is set to [100]. Further, the wireless tag reader 8 in which the tag reader ID [2] is set is provided in the accounting counter 7, and the location code of the accounting counter 7 is set to [200]. Further, the wireless tag readers 8 set with other tag reader IDs [3] to [N] are respectively provided on the dining table 6, and the location code of the dining table 6 is set to [300].

  Therefore, the CPU 31 of the order management apparatus 13 activates an employee behavior monitoring program stored in advance in the ROM 32 when the store opening time is reached. Then, the one-cycle process of the procedure shown in the flowchart of FIG. 8 is repeatedly executed.

  First, the CPU 31 resets the reader counter K of the counter memory 334 to “0” as ST (step) 1. Next, the CPU 31 counts up the reader counter K by “1” as ST2. In ST3, it is determined whether or not the reader counter K has exceeded the maximum value N of the tag reader ID, that is, the number of wireless tag readers 8 installed.

  When the reader counter K does not exceed the maximum value N of the tag reader ID, the CPU 31 gives an activation command to the wireless tag reader 8 whose tag reader ID matches the reader counter K as ST4. As a result, in the wireless tag reader 8, a predetermined inquiry radio wave is radiated from the antenna 85. At this time, if the wireless tag 9 exists in the inquiry radio wave arrival area, the wireless tag 9 is activated and information (RFID, user area data) stored in the memory unit 96 is transmitted from the antenna 91. Memory information transmitted from all of the wireless tags 9 operated in response to the inquiry radio wave from the wireless tag reader 8 is received by the antenna 85 of the wireless tag reader 8 and given to the order management device 13 together with the tag reader ID.

  Therefore, the CPU 31 determines whether or not the memory information of the wireless tag 9 has been read by the wireless tag reader 8 in ST5. If the memory information of the wireless tag 9 is not given from the wireless tag reader 8 after a predetermined time has elapsed after the activation command is sent to the wireless tag reader 8, it is determined that there is no reading, and the process returns to ST2. .

  On the other hand, if the memory information of the wireless tag 9 is received within a predetermined time, it is determined that reading has been performed, and the process proceeds to ST6. In ST6, the tag reader table 331 is searched with the tag reader ID given from the wireless tag reader 8 together with the memory information of the wireless tag 9, and the location code set corresponding to the tag reader ID is obtained. Here, when the location code is [300], the part to which the wireless tag reader 8 of the tag reader ID is attached is the dining table 6, and therefore the water discharge / distribution behavior monitoring for monitoring the behavior of the employee on the dining table 6. Execute the process. If the location code is [100], the part to which the wireless tag reader 8 of the tag reader ID is attached is the return counter 5, and therefore a tidying action monitoring process for monitoring employee behavior in the return counter 5 is executed. . If the location code is [200], the part to which the wireless tag reader 8 of the tag reader ID is attached is the accounting counter 7, so that the accounting behavior monitoring process for monitoring the behavior of the employee in the accounting counter 7 is executed. . Thereafter, the CPU 31 returns to the process of ST2.

  Thus, every time the CPU 31 increments the reader counter K by “1”, the CPU 31 gives an activation command to the wireless tag reader 8 whose tag reader ID matches the reader counter K, and the wireless tag reader 8 stores information on the wireless tag 9. If it is read, the process of executing the work behavior monitoring process of the employee corresponding to the attachment site of the wireless tag reader 8 is repeated. If the reader counter K exceeds the maximum value N of the tag reader ID, the CPU 31 ends the one-cycle process of the employee behavior monitoring program. Again, one cycle processing is started from the processing of ST1.

  FIG. 9 is a flowchart showing a specific processing procedure of the water dispensing / laying behavior monitoring process. That is, when the CPU 31 enters the water discharge / allocation behavior monitoring process, the CPU 31 first overwrites the previous memory 333 with the contents of the current memory 332-i (i = 3 to N in the present embodiment) for the wireless tag reader 8. . Next, the memory information of the wireless tag 9 read by the wireless tag reader 8 is stored in the current memory 332-i. Next, the contents of the current memory 332-i and the contents of the previous memory 333 are compared and collated. Then, it is determined whether the memory information of the wireless tag 9 that does not exist in the previous memory 333 exists in the current memory 332-i.

  Here, when all the memory information of the wireless tag 9 existing in the current memory 332-i exists in the previous memory 333, the memory information of the same wireless tag 9 is read in the previous time and the current time, and the wireless tag reader Since there is no addition of the wireless tag 9 to the dining table 6 to which 8 is attached, the process of monitoring the water dispensing / laying behavior is exited.

  On the other hand, if the memory information of the wireless tag 9 that does not exist in the previous memory 333 exists in the current memory 332-i, the wireless tag 9 has been added to the table 6 to which the wireless tag reader 8 is attached. Whether the wireless tag 9a attached to the cup C from the memory information of the added wireless tag 9 is added, whether the wireless tag 9b attached to the tableware D is added, or other wireless tags 9b Determine whether has been added. Here, when a wireless tag other than the wireless tag 9a and the wireless tag 9b is added, the wireless tag is added to the dining table 6 by an action other than the water discharge work or the catering work. Exit processing.

  On the other hand, when at least one item information for specifying the cup C is included in the memory information of the added wireless tag 9, the wireless tag 9a attached to the cup C has been added to the dining table 6. Recognize that water draining work has been carried out by a worker. Then, the memory information of the wireless tag 9 stored in the memory 332-i this time is searched to find the memory information of the wireless tag 9d attached to the employee name tag P, and the employee code is obtained from the memory information. To do. Here, when the employee code can be acquired, it is recognized that the water discharge work has been performed by the employee of the employee code. If the number of water discharges An corresponding to the acquired employee code in the employee file 22 is increased by “1”, the process of monitoring the water discharge / distribution behavior is exited.

  When a plurality of employee codes are acquired, it is recognized that the water discharge operation has been performed by a plurality of employees, and the water discharge frequency An corresponding to each employee code is increased by “1”. If the employee code could not be acquired, the wireless tag 9a of the cup C was added to the table 6 for reasons other than the watering operation, so that the water discharging / distribution behavior without increasing the number of water discharging An Exit the monitoring process.

  On the other hand, when at least one item information for specifying the tableware D is included in the memory information of the added wireless tag 9, the wireless tag 9b attached to the tableware D is added to the dining table 6, so Recognize that catering work has been performed. Then, the memory information of the wireless tag 9 stored in the memory 332-i this time is searched to find the memory information of the wireless tag 9d attached to the employee name tag P, and the employee code is obtained from the memory information. To do. Here, when only one employee code can be acquired, it is recognized that the catering work has been performed by the employee of the employee code. Then, if the number of times of distribution Bn corresponding to the acquired employee code in the employee file 22 is increased by “1”, the process of monitoring the water dispensing / distribution behavior is exited.

  When a plurality of employee codes are acquired, it is recognized that the arrangement work has been performed by a plurality of employees, and the number of arrangements Bn corresponding to each employee code is increased by “1”. If the employee code cannot be obtained, the wireless tag 9b for the tableware D is added to the dining table 6 for reasons other than the serving work, so that the water dispensing and serving behavior monitoring process is performed without increasing the number of servings Bn. Exit.

  FIG. 10 is a flowchart showing a specific processing procedure of the tidying action monitoring process. That is, when the CPU 31 enters the cleanup action monitoring process, the CPU 31 first overwrites the previous memory 333 with the contents of the current memory 332-i (i = 1 in the present embodiment) for the wireless tag reader 8. Next, the memory information of the wireless tag 9 read by the wireless tag reader 8 is stored in the current memory 332-i. Next, the contents of the current memory 332-i and the contents of the previous memory 333 are compared and collated. Then, it is determined whether the memory information of the wireless tag 9 that does not exist in the previous memory 333 exists in the current memory 332-i.

  Here, when all the memory information of the wireless tag 9 existing in the current memory 332-i exists in the previous memory 333, the memory information of the same wireless tag 9 is read in the previous time and the current time, and the wireless tag reader Since there is no addition of the wireless tag 9 to the return counter 5 to which 8 is attached, the cleaning action monitoring process is exited.

  On the other hand, when the memory information of the wireless tag 9 that does not exist in the previous memory 333 exists in the current memory 332-i, the wireless tag 9 is added to the return counter 5 to which the wireless tag reader 8 is attached. Therefore, it is determined from the memory information of the added wireless tag 9 whether the wireless tag 9a attached to the cup C has been added or another wireless tag has been added. Here, when a wireless tag other than the wireless tag 9a is added, the wireless tag has been added to the return counter 5 by an action other than the tidying work, and the cleaning action monitoring process is exited.

  On the other hand, when the memory information of the added wireless tag 9 includes article information for specifying the cup C, the wireless tag 9a attached to the cup C is added to the return counter 5, so that the employee Recognize that the table 6 has been cleaned up. Then, the memory information of the wireless tag 9 stored in the memory 332-i this time is searched to find the memory information of the wireless tag 9d attached to the employee name tag P, and the employee code is obtained from the memory information. To do. Here, when the employee code can be acquired, it is recognized that the work of the employee code has been cleaned up. Then, if the number of times of cleanup Cn corresponding to the acquired employee code in the employee file 22 is increased by “1”, the cleanup action monitoring process is exited.

  When a plurality of employee codes are acquired, it is recognized that a plurality of employees have been cleared, and the number of times Cn corresponding to each employee code is increased by “1”. If the employee code cannot be acquired, the wireless tag 9a of the cup C is added to the return counter 5 for a reason other than the tidying work, so that the tidying action monitoring process is exited without increasing the number of times of tidying Cn. .

  FIG. 11 is a flowchart showing a specific processing procedure of the accounting behavior monitoring process. That is, when entering the accounting behavior monitoring process, the CPU 31 first overwrites the previous memory 333 with the contents of the current memory 332-i for the wireless tag reader 8 (i = 2 in the present embodiment). Next, the memory information of the wireless tag 9 read by the wireless tag reader 8 is stored in the current memory 332-i. Next, the contents of the current memory 332-i and the contents of the previous memory 333 are compared and collated. Then, it is determined whether the memory information of the wireless tag 9 that does not exist in the previous memory 333 exists in the current memory 332-i.

  Here, when all the memory information of the wireless tag 9 existing in the current memory 332-i exists in the previous memory 333, the memory information of the same wireless tag 9 is read in the previous time and the current time, and the wireless tag reader Since there is no addition of the wireless tag 9 to the accounting counter 7 to which 8 is attached, the accounting behavior monitoring process is exited.

  On the other hand, if the memory information of the wireless tag 9 that does not exist in the previous memory 333 exists in the current memory 332-i, the wireless tag 9 is added to the accounting counter 7 to which the wireless tag reader 8 is attached. Therefore, it is determined from the memory information of the added wireless tag 9 whether the wireless tag 9c attached to the binder B has been added or another wireless tag has been added. Here, when a wireless tag other than the wireless tag 9c is added, the wireless tag is added to the accounting counter 7 by an action other than the accounting work, and the accounting behavior monitoring process is exited.

  On the other hand, when the memory information of the added wireless tag 9 includes article information for specifying the binder B, the wireless tag 9c attached to the binder B is added to the accounting counter 7, so that the employee Recognize that accounting work was done. Then, the memory information of the wireless tag 9 stored in the memory 332-i this time is searched to find the memory information of the wireless tag 9d attached to the employee name tag P, and the employee code is obtained from the memory information. To do. Here, when the employee code can be acquired, it is recognized that the accounting work is performed by the employee of the employee code. Then, if the accounting count Dn corresponding to the acquired employee code in the employee file 22 is increased by “1”, the accounting behavior monitoring process is exited.

  If the employee code cannot be obtained, the wireless tag 9c of the binder B is added to the accounting counter 7 for reasons other than the accounting work, and the accounting action monitoring process is exited without increasing the accounting count Dn. .

  As described above, in the present embodiment, the employee wireless tag 9d for wirelessly transmitting the employee code unique to the employee is attached to the name tag P carried by each employee. In addition, to the cup C carried by the employee's water draining work and tidying work, an article wireless tag 9a for wirelessly sending article information for specifying the cup C is attached, and the tableware D other than the cup carried by the catering work, An article wireless tag 9b for wirelessly transmitting article information specifying the tableware D is attached. Further, an article wireless tag 9c for wirelessly transmitting article information for specifying the binder B is attached to the binder B for closing the order slip carried by the employee himself / herself or the customer during the accounting work of the employee. .

  Moreover, in this Embodiment, each table 6 to which the cup C and the tableware D are carried by the employee's water discharge work and serving work, the return counter 5 to which the cup C etc. are carried by the tidying work, and the binder B by the accounting work The RFID tag reader 8 is attached to each of the accounting counters 7 that are carried.

  Then, the order management device 13 that functions as a host device of each wireless tag reader 8 executes an employee behavior monitoring program, and thereby the memory is wirelessly transmitted from the wireless tag 9d for employees and the wireless tags 9a to 9c for articles. The presence / absence of the wireless tag reader 8 that collectively reads the information is monitored.

  For example, when a customer comes to the store, an employee carrying the name tag P guides the customer to a vacant dining table 6 and performs a water discharge operation. Then, the wireless tag reader 8 attached to the dining table 6 collectively reads the employee wireless tag 9d attached to the employee's name tag P together with the article wireless tag 9a attached to the cup C. . Thereby, in the order management device 13, the wireless tag reader 9d attached to the table 6 has read the employee wireless tag 9d, and at least one cup C article wireless tag 9a has been read. (Reading detection means), it is detected that the water discharge work has been performed by the employee of the employee code stored in the employee wireless tag 9d (work detection means). Then, the water discharge number An corresponding to the employee code of the employee file 22 is increased by “1”, and the number of water discharge operations by the employee is managed (work information management means).

  When the dish D of the menu item for which cooking has been completed is placed on the serving counter 4, the employee carries the tableware D to the customer's dining table 6 for serving. Then, the wireless tag reader 8 attached to the dining table 6 collectively reads the employee wireless tag 9d attached to the employee's name tag P together with the article wireless tag 9b attached to the tableware D. . Thereby, in the order management device 13, the wireless tag reader 9d attached to the table 6 has read the employee wireless tag 9d, and the tableware D article wireless tag 9b has been read. (Reading detection means), it is detected that the catering work has been performed by the employee of the employee code stored in the employee wireless tag 9d (work detection means). Then, the number of times of serving Bn corresponding to the employee code in the employee file 22 is increased by “1”, and the number of times of serving by the employee is managed (work information management means).

  When a customer who has finished eating and drinking offers accounting, the employee guides the customer to the accounting counter 7 with the binder B in which the customer's order slip is closed. Then, the accounting operation is performed by operating the POS terminal 15. At this time, the wireless tag reader 8 attached to the accounting counter 7 collectively reads the wireless tag for employees 9d attached to the name tag P of the employee together with the wireless tag for articles 9c attached to the binder B. It is done. As a result, the order management apparatus 13 reads the employee wireless tag 9d by the wireless tag reader 8 attached to the transaction counter 7 and reads the binder B article wireless tag 9c (reading). Detection means), it is detected that the accounting work has been performed by the employee of the employee code stored in the employee wireless tag 9d (work detection means). Then, the accounting number Dn corresponding to the employee code in the employee file 22 is increased by “1”, and the number of accounting operations by the employee is managed (work information management means).

  When the customer leaves the seat for accounting, the employee clears the tableware D and the cup C remaining on the table 6 and carries them to the return counter 5. Then, the wireless tag reader 8 attached to the return counter 5 and the wireless tag 9d for employees attached to the name tag P of the employee together with the wireless tags 9a, 9b for articles attached to the cup C or tableware D are used. Are read at once. Thereby, in the order management device 13, the wireless tag reader 9d attached to the table 6 has read the employee wireless tag 9d, and at least one cup C article wireless tag 9a has been read. From (reading detection means), it is detected that an employee of the employee code stored in the employee wireless tag 9d has been cleared (work detection means). Then, the number of times of cleanup Cn corresponding to the employee code of the employee file 22 is increased by “1”, and the number of times of cleanup work by the employee is managed (work information management means).

  As described above, according to the present embodiment, the number of times the water draining work, laying work, tidying work, and accounting work are performed for each employee is automatically counted and stored and managed. The work trends of each employee can be accurately grasped without bothering. Thus, the manager can legitimately evaluate the employee.

  In the above embodiment, the employee wireless tag 9d is attached to the employee name tag P. However, for example, in an operation restaurant where each employee carries a dedicated handy terminal 11 and performs various operations. The wireless tag 9d for employees may be attached to the handy terminal 11. Moreover, you may make it attach the wireless tag 9d for employees directly to clothes, such as a hat and an apron which an employee wears.

  In the above embodiment, the work trend of each employee is shown by counting the number of executions for each employee for the draining work, the laying work, the tidying work, and the accounting work. The management means is not limited to this. For example, since the order management device 13 has a clock unit 34 that keeps track of the current date and time, information for identifying work contents such as watering out, serving, tidying up, accounting, etc., and information of the employee who has performed the work The employee code and the date and time when the work was executed may be accumulated and saved in the database as work log data and managed as a history. By doing so, it becomes possible to know exactly when and who did what. In this case, in the embodiment, the common article information is stored in the tableware D other than the draining cup C. However, by setting the article information to the type of the tableware D, detailed information, for example, It will also be possible to grasp what menu products have been arranged.

Moreover, in the said embodiment, although the four items of draining, arranging, cleaning up, and accounting were shown as the work items to be managed, the present invention is not limited to this. For example, in the embodiment described above, when the information of the wireless tag for goods 9c and the wireless tag for employees 9d attached to the binder B is read at once by the wireless tag reader 8 attached to the dining table 6, The number of times and the history may be managed on the assumption that the guidance work for guiding the user to the dining table 6 is executed. A wireless tag for articles is attached to a pot in which water or coffee is stored, and the wireless tag reader 8 of the table 6 collectively reads the memory information of the wireless tag for employees together with the wireless tag for articles of the pot. When the service work for adding water or coffee is executed, the frequency and history can be managed.
In addition, various modifications can be made without departing from the spirit of the present invention, such as application of the present invention as an employee work management system in a service industry other than a restaurant.

The top view which shows the outline of the restaurant which is one embodiment of this invention. FIG. 3 is a block diagram illustrating a main configuration of a wireless tag reader and a wireless tag in the embodiment. The schematic diagram which shows the various articles | goods with which a wireless tag is attached | subjected in the embodiment. The schematic diagram which shows the data structure of the employee file which the order management apparatus in the embodiment has. The whole block diagram of the work management system in the embodiment. The block diagram which shows the principal part structure of the order management apparatus in the work management system. The schematic diagram which shows the main memory areas formed in RAM of the order management apparatus. The flowchart which shows the process sequence of the employee action monitoring program which CPU of the order management apparatus performs. FIG. 9 is a flowchart showing a specific procedure of water discharge / laying behavior monitoring processing in FIG. 8. The flowchart which shows the specific procedure of the tidying action monitoring process in FIG. The flowchart which shows the specific procedure of the accounting action monitoring process in FIG.

Explanation of symbols

  5 ... return counter (table for tableware return), 6 ... dining table, 7 ... accounting counter (table for accounting), 8 ... wireless tag reader, 9a, 9b, 9c ... wireless tag for goods, 9d ... wireless tag for employees, 13 ... order management device, 22 ... employee file.

Claims (5)

A wireless tag for employees that is attached to each portable item carried by each employee and wirelessly transmits employee information unique to that employee,
Radio tags for articles that are attached to various articles carried in connection with the work of the employee, and that wirelessly transmit article information that identifies the articles,
A plurality of wireless tag readers that are provided for each work site where the employee works, and that read information wirelessly transmitted from the wireless tag for employees and the wireless tag for goods,
A tag reader table that stores site information in which a wireless tag reader specified by the identification information is set for each identification information assigned and set for each wireless tag reader;
Read detection means for monitoring each wireless tag reader and detecting a wireless tag reader that collectively reads information wirelessly transmitted from the employee wireless tag and the article wireless tag,
When a wireless tag reader that collectively reads information wirelessly transmitted from the employee wireless tag and the article wireless tag is detected by the reading detection means , the tag reader table is searched and the detected wireless tag reader is detected. Site information calling means for calling site information stored in correspondence with the identification information of the tag reader;
In accordance with the part information called by the part information calling means, it is determined whether or not the wireless tag for articles attached to the predetermined type of article is read by the detected wireless tag reader, and the predetermined type of article is determined. Work detection means for detecting the work content at the work site provided with the wireless tag reader and the employee who performed the work when the wireless tag is read ;
Work information management means for managing the work content and employee information detected by the work detection means;
An employee management system characterized by comprising: An employee wireless tag that is attached to each portable item carried by each restaurant employee and wirelessly transmits employee information unique to the employee,
A wireless tag for articles that is attached to each tableware used in the restaurant and wirelessly transmits article information that identifies the tableware,
A plurality of wireless tag readers that are provided for each work site in the restaurant where the employee works, and that read information wirelessly transmitted from the wireless tag for employees and the wireless tag for goods;
A tag reader table for storing site information in a restaurant where a wireless tag reader specified by the identification information is set for each identification information assigned to each wireless tag reader;
Read detection means for monitoring each wireless tag reader and detecting a wireless tag reader that collectively reads information wirelessly transmitted from the employee wireless tag and the article wireless tag,
When a wireless tag reader that collectively reads information wirelessly transmitted from the employee wireless tag and the article wireless tag is detected by the reading detection means , the tag reader table is searched and the detected wireless tag reader is detected. Site information calling means for calling site information stored in correspondence with the identification information of the tag reader;
In accordance with the part information called by the part information calling means, it is determined whether or not the wireless tag for articles attached to the predetermined type of article is read by the detected wireless tag reader, and the predetermined type of article is determined. Work detection means for detecting the work content at the work site provided with the wireless tag reader and the employee who performed the work when the wireless tag is read ;
Work information management means for managing the work content and employee information detected by the work detection means;
An employee management system characterized by comprising: The work detection means is a wireless tag for articles attached to a cup or tableware by the detected wireless tag reader when the part information called by the part information calling means indicates a table installed in a seat of the restaurant. when is being read, out of water to the table to which the wireless tag reader is provided, according to claim 2, wherein the benzalkonium be detected and employees performing work of serving such and its work employee management system of. The work detection means is for an article attached to a cup by the detected wireless tag reader when the part information called by the part information calling means indicates a table for returning dishes where used dishes of the restaurant are cleared. If the wireless tag is read, employee management system according to claim 2, wherein the benzalkonium be detected that the clean up work of the dishes has been performed by an employee identified by employee information. The wireless tag for goods is attached to each accounting tag provided to the customer at the restaurant and returned to the store at the time of the customer's accounting, and wirelessly transmits article information specifying the accounting tag. Is,
The work detection means, when the part information called by the part information calling means indicates the accounting table of the restaurant where the accounting tag returned from the customer who performs accounting is placed , the detected wireless tag reader in the case where the object tag attached to accounting for tag is being read, characterized by the Turkey be detected that the accounting work by employees identified were made by an employee information claim 2 The employee management system described .

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