JP2007094779A - Order management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To allow the reason for cancellation of unaccounted order data to be easily known later. <P>SOLUTION: When cancellation of unaccounted order data stored in an order file and not account processed by a settlement device is instructed, input of the reason for cancellation is forced. Then, provided that the reason for cancellation of the unaccounted order data instructed to be canceled is inputted, the unaccounted order data is canceled. Further, identification data for the unaccounted order data canceled is stored in association with information on the reason for cancellation inputted for the unaccounted order data. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an order management system that centrally manages from the order of a food / drink menu to accounting in a restaurant or the like of a postpaid system.

  In recent years, in many restaurants such as family restaurants and izakayas, order management systems have been constructed that can centrally manage everything from ordering a restaurant menu to accounting. This system includes a portable order entry terminal, a station having a wireless unit capable of wireless communication with the terminal, a slip issuing machine that prints and issues an order slip, a kitchen terminal installed in the kitchen, And a payment device such as an electronic cash register or a POS (Point Of Sales) terminal installed at a cash register, which is an accounting place. The station, the slip issuing machine, the kitchen terminal, and the settlement apparatus are connected via a communication line such as a LAN (Local Area Network).

  In restaurants where such an order management system is constructed, a salesperson in charge of customer service carries an order entry terminal. Then, when an order for a food / beverage menu is received from a customer, the store clerk operates the order entry terminal and inputs the order data of the food / beverage menu. If it does so, the order data of the input food / beverage menu will be modulated and transmitted by the radio wave in the terminal, and taken into the station via the radio unit.

  In the station, when the order data of the food / drink menu sent from the terminal for order entry is taken in via the wireless unit, the cooking instruction data of the food / drink menu ordered by the customer is created based on the order data, and the communication line is connected. To the kitchen terminal. Thus, a cooking instruction is given to the person in charge of cooking from the kitchen terminal by output means such as printing, display, and voice. Therefore, the clerk in charge of cooking cooks the ordered food and drink menu according to the cooking instruction from the kitchen terminal.

  In the station, print data of the order slip is created based on the inputted order data of the food and drink menu, and transmitted to the slip issuing machine via the communication line. Thereby, the order slip is printed and issued from the slip issuing machine. Therefore, the store clerk in charge of customer service distributes the prepared food and drink menu items to the customer seats according to the contents of the order slip.

  The station is provided with an order file for storing and managing order data of the food and drink menu. The order data of each customer input via the order entry terminal is stored and held in association with data serving as a search key such as a desk number or a slip number. Therefore, when the accounting clerk receives the order slip from the customer who has finished eating and drinking, he / she operates the settlement device and uses the data as the search key, that is, the slip number of the order slip or the table number of the table where the customer arrives. input. Then, the order file is searched, and the order data of the food and drink menu associated with the data serving as the search key and stored in the order file is called to the settlement apparatus. Then, in the settlement apparatus, the accounting for the food and beverage charges is processed based on the order data.

In such an order management system, among the order data stored in the order file of the station, the data for which the order is confirmed but not yet accounted for, that is, the unaccounted order data is read in a batch, A technique for outputting unaccounted information including the total of unaccounted order data read in a batch is already known (see, for example, Patent Document 1).
JP-A-9-330481

  By the way, among customers, there is a customer who, for example, can urgently return before ordering a food and drink menu. Some customers leave the store without paying for food and drink. In such a case, the order data for this customer will remain in the order file without being accounted for. Therefore, for example, it has conventionally been possible to cancel unaccounted order data from an order file by operating a settlement apparatus.

  However, in the conventional order management system of this type, the cancellation history is managed by counting the number and amount of unaccounted order data canceled from the order file. It was difficult for the store manager to know why the unaccounted order data was canceled. For this reason, for example, even if an accounting clerk does not collect money from an acquaintance's customer, or receives fraud in processing but takes the money as unaccounted for processing, the cancellation history of unaccounted order data It was difficult to detect the fraud.

  The present invention has been made based on such circumstances. The purpose of the present invention is to input the reason for cancellation when canceling unaccounted order data from an order file. It is an object of the present invention to provide an order management system that can easily know for what reason it was canceled later and that can suppress the occurrence of fraud that causes cancellation of unaccounted order data.

  The present invention relates to an order management system including an order management apparatus having an order file for storing inputted order data, for example, a station, and a settlement apparatus for accounting for order data called from the order file, such as a POS terminal. Is provided with a cancellation command means for instructing cancellation of unaccounted order data that has not been accounted for in the settlement apparatus. Also, there is provided reason input forcing means for forcing the input of the reason for cancellation when cancellation of unaccounted order data is instructed. Then, the cancellation order processing means cancels the unaccounted order data on the condition that the reason for cancellation is input for the unaccounted order data for which cancellation is instructed. The cancellation order storage means stores the identification data of the canceled unaccounted order data in association with the cancellation reason information input for the unaccounted order data.

  According to the present invention in which such measures are taken, when canceling unaccounted order data from an order file, it is necessary to input the reason for canceling, and it is easy to later explain why the unaccounted order data has been cancelled. Can know. Therefore, an effect of suppressing the occurrence of fraud in which cancellation of unaccounted order data can be achieved.

The best mode for carrying out the present invention will be described below with reference to the drawings.
This embodiment is a case where the present invention is applied to an order management system constructed in a post-payment type restaurant such as a family restaurant.

  FIG. 1 is a block diagram showing the overall configuration of the order management system according to the present embodiment. In FIG. 1, reference numeral 1 denotes an order entry terminal. Each order entry terminal 1 is a small terminal that can be carried by a clerk in charge of customer service, and is used for inputting order data of a food and drink menu ordered by a customer. The order entry terminal 1 has a built-in radio circuit so that data communication can be performed with the radio unit 2 connected to the station 3 using radio. The radio unit 2 is attached to, for example, the ceiling of the passenger seat so as to relay data transmission between the station 3 placed in the office of the store or the like and each order entry terminal 1 used mainly in the passenger seat. ing.

  The station 3 is a computer device that centrally manages everything from customer orders to cooking and accounting, and functions as an order management device of this system. A kitchen terminal 5, a slip issuing machine 6 and a POS terminal 7 are connected to the station 3 via a communication line 4 such as a LAN.

  The kitchen terminal 5 is used to output a cooking instruction for a food / drink menu ordered by a customer to a person in charge of cooking in the kitchen by output means such as printing, display, and voice. The voucher issuing machine 6 issues an order voucher on which order details data such as the name, price, total number of items, and total amount of the food / drink menu ordered by the customer is printed for each customer. Each order slip is printed with a unique slip number. The POS terminal 7 performs an accounting process for payment for the food and drink menu ordered by the customer, and functions as a settlement apparatus of the present system.

  A menu file 8, an order file 9, and an audit file 10 are formed in a nonvolatile storage unit such as a hard disk of the station 3. The menu file 8 stores the menu data such as the menu item name and price in advance corresponding to the menu code set for each item in order to identify the item of each food and drink menu.

  The order file 9 sequentially stores order data of food and drink menus input via the order entry terminal 1. The data structure of one record stored in this order file 9 is shown in FIG. As shown in the figure, the record stored in the order file 9 is an order consisting of slip number, table number, number of persons and orderer code, and the menu code, price, score, amount, etc. of the food / drink menu ordered by the customer. It consists of data and total points, total amount, order time, and processing category data. The slip number is an identification number of an order slip issued to one unit (one person or one group) of customers. The table number is an identification number of the table (table) that the customer is wearing. In addition, when the customer is a group customer and arrives in a plurality of tables, the number of one representative table is used. The processing classification is a value for identifying the state of the record. In the present embodiment, when the processing classification is “0”, it indicates unaccounted for, “1” indicates accounting, and “9” indicates It shall indicate canceled.

  The audit file 10 sequentially stores the order data and the like canceled without being accounted for. A data structure of one record stored in the audit file 10 is shown in FIG. As shown in the figure, the records stored in the audit file 10 are data such as audit category, slip number, accounting clerk code, order clerk code, total score, total amount, order time, cancellation reason code, and cancellation time. It is configured. The audit classification is a value for identifying the type of the record. In the present embodiment, when the audit classification is “1”, it indicates a canceled record of unaccounted order data.

  FIG. 4 is a block diagram showing a main configuration of the POS terminal 7. The POS terminal 7 includes a CPU (Central Processing Unit) 11 as a control unit main body. Also, a ROM (Read Only Memory) 12 in which fixed data such as a program is stored, a RAM (Random Access Memory) 13 in which various memory areas for storing various data in a rewritable manner, a current date and Clock unit 14 for measuring time, communication interface 15 for controlling data communication with station 3 connected via communication line 4, I / O port 17 for outputting an opening command signal to drawer 16, keyboard A keyboard controller 19 that captures key signals corresponding to the operation keys from 18, a display controller 21 that controls the screen display of the operator display 20, a display controller 23 that controls the screen display of the customer display 22, a receipt / journal printer Printer controller 2 for controlling the receipt printing and journal printing operations by 24 It has a like. The CPU 11, the ROM 12, the RAM 13, the clock unit 14, the communication interface 15, the I / O port 17, the keyboard controller 19, the display controller 21, the display controller 23, and the printer controller 25 are connected to a bus line 26 such as an address bus and a data bus. Connected with.

  The keyboard 18 is provided with various function keys such as a multiplication key, a clear key, a current key, a confirmation key, a cancel key, and a previous cancel key, in addition to numeric keys for inputting numerical values.

  In addition, as shown in FIG. 5, a cancellation reason table (cancellation reason storage) in which a cancellation reason item for canceling unaccounted order data is set in correspondence with a cancellation reason code that is a serial number uniquely determined in advance. Means) 30 is stored in the ROM 12 or the RAM 13.

  The POS terminal 7 having such a configuration is configured so that the CPU 11 executes unaccounted cancellation processing shown in the flowchart of FIG. 6 in addition to normal accounting processing. This process is started when an unaccounted cancellation operation is set as one of the inspection operation menus of the POS terminal 7 and execution of this unaccounted cancellation operation is instructed.

  First, the CPU 11 collects unaccounted order data as ST (step) 1. That is, a request command for unaccounted order data is transmitted to the station 3 having the order file 9. Then, in the station 3, the order file 9 is searched, and the order data records whose processing classification is “0” are read at once. Then, the batch-read order data record is transmitted to the POS terminal 7 via the communication line 4. Therefore, the CPU 11 collects the order data records received from the station 3 as unaccounted order data.

  Next, the CPU 11 uses the data of each item included in the unaccounted order data as ST2, and as shown in FIG. 7, the unaccounted for listing the slip number, order person name, total score, total amount, order time, etc. An order list 41 is created. The screen 40 of the unaccounted order list 41 is displayed on the operator display 20 (unaccounted list display means).

  Next, the CPU 11 waits for ST3 to instruct the end of the unaccounted cancellation process or to input any slip number in the unaccounted order list 41 as ST4. Here, when the numeric data corresponding to the slip number is input by the numeric keys of the keyboard 18 and the confirmation key is operated, the CPU 11 stores the numerical data in the unaccounted order list 41 as ST5. It is determined whether or not it matches any one of the slip numbers. Here, if they do not coincide with each other, the slip number input error is determined, and the process returns to the determination processing of ST3 and ST4.

  On the other hand, if the numerical data matches any one of the slip numbers existing in the unaccounted order list 41, the CPU 11 considers that the slip number of the unaccounted order data to be canceled is instructed (cancel Command means). Then, as ST6, as shown in FIG. 8, the cancellation reason code and the cancellation reason set in the cancellation reason table 30 together with the slip number of the unaccounted order data, the order person name, the total score, the total amount and the order time. A reason code input screen 50 including a reason name list 51 which is an item correspondence table is displayed on the operator display 20. After that, it waits for cancellation cancellation to be input as ST7 or a reason code to be input as ST8 (reason input forcing means).

  Here, if the cancel key immediately before the keyboard 18 is operated, cancel cancellation is instructed, so the CPU 11 returns to the processing of ST2 and changes the screen of the operator display 20 to the unaccounted order list screen 40. return.

  On the other hand, when numeric data matching any reason code is input by the numeric key and the confirmation key is operated, the CPU 11 acquires the numeric data as a cancellation reason code. Then, as ST9, a revocation audit record having the data structure shown in FIG. 3 is generated. That is, the audit category is “1”. The slip number, orderer code, total score, total amount, and order time are the corresponding item data of the unaccounted order data. The accounting person code is the person code entered by the operator of the POS terminal 7 at the time of Sanion. The cancellation reason code is numeric data key-input on the reason code input screen 50. The cancellation time is the current time measured by the clock unit 14.

  If the cancellation audit record is generated, the CPU 11 temporarily stores the cancellation audit record in the RAM 13 as ST10. Thereafter, the processing returns to ST2, and the screen of the operator display 20 is returned to the unaccounted order list screen 40.

  On the other hand, when the uncalculated order list screen 40 is displayed on the operator display 20 and the current key on the keyboard 18 is operated, the CPU 11 determines that there is an end input. In this case, the CPU 11 transmits a cancellation audit record stored in the RAM 13 as ST11 to the station 3 and ends the accounting cancellation process.

  On the other hand, the station 3 that has received the cancellation audit record searches the order file 9 using the slip number of the cancellation audit record as a key in ST21, as shown in FIG. If an unaccounted order data record including the slip number is acquired as ST22, the processing classification of this record is updated from “0” indicating unaccounted to “9” indicating canceled (ST23). Processing means). In ST24, the cancellation audit record is additionally stored in the audit file 10 (cancellation order storage means).

  In the restaurant where the order management system of the present embodiment configured as described above is constructed, each clerk in charge of customer service carries the order entry terminal 1 to serve customers. When an order for a food and drink menu is received from a customer, the order entry terminal 1 is operated to input the order data. Then, the inputted order data of the food / beverage menu is modulated into a radio wave in the terminal 1 and transmitted, and is taken into the station 3 via the wireless unit 2.

  In the station 3, when the order data of the food and drink menu transmitted from the order entry terminal 1 is taken in via the wireless unit 2, the cooking instruction data of the food and drink menu ordered by the customer based on the order data is created, It is transmitted to the kitchen terminal 5 through the communication line 4. Thereby, a cooking instruction is given to the person in charge of cooking from the kitchen terminal 5 by output means such as printing, display, and voice. Therefore, the clerk in charge of cooking cooks the ordered food and drink menu according to the cooking instruction from the kitchen terminal.

  In the station 3, print data of the order slip is created based on the order data of the food / beverage menu and transmitted to the slip issuing machine 6 via the communication line 4. As a result, the order slip is printed and issued from the slip issuing machine 6. Therefore, the store clerk in charge of customer service distributes the prepared food and drink menu items to the customer seats according to the contents of the order slip.

  In the station 3, the order data is stored in the order file 9 in association with the slip number of the order slip. At this time, the processing classification added to the order data is “0” indicating non-accounting.

  When a clerk in charge of operating the POS terminal 7 receives an order slip from a customer who has finished eating and drinking, he operates the POS terminal 7 and inputs data serving as a search key, that is, the slip number of the order slip. Then, the order file 9 is searched, and the order data stored in the order file 9 in association with the data (slip number) serving as the search key is called to the POS terminal 7. Then, at the POS terminal 7, the accounting process for the food and beverage charges is performed based on the order data. As a result, the processing classification of the order data stored and held in the order file 9 is updated to “1” indicating the accounting.

  By the way, there is a customer who went home after having ordered a food / drink menu, for example, or a customer who has left the store without paying the food and drink, and stored in the order file 9 In the present embodiment, when there is a need to cancel unaccounted order data among the ordered data, it is possible to cancel this unaccounted order data from the POS terminal 7.

  That is, the person in charge of canceling unaccounted order data operates the keyboard 18 of the POS terminal 7 to select an inspection operation from the operation menu, and further selects an unaccounted cancellation operation from the inspection operation menu. Command to execute it. Then, the order data with the processing classification “0”, that is, the unaccounted order data is read from the order data of the food and drink menu stored and held in the order file 9 of the station 3 and transmitted to the POS terminal 7. . Based on the unaccounted order data, an unaccounted order list 41 is created and displayed on the operator display 20.

  One display screen example of the unaccounted order list 41 is shown in FIG. Assuming that the unaccounted order data of the slip number [0188] is to be cancelled, the person in charge places the slip number [0188] with the numeric key and presses the confirmation key. Then, the reason code input screen 50 having the contents shown in FIG. 8 is displayed. Therefore, the person in charge enters the reason code of the corresponding cancellation reason with the numeric key and presses the confirmation key. For example, in order to cancel the order data of a customer who ordered a food and drink menu but returned before being served, the reason code [02] corresponding to the reason name “cancelled” is input. In addition, when canceling order data of a customer who has left the store without paying the food and drink price, the reason code [01] corresponding to the reason name “accrual” is input.

  By inputting the reason code, the POS terminal 7 generates a cancellation audit record whose audit classification is “1”. In this cancellation audit record, in addition to the slip number that is the identification data of the order data to be canceled, the total amount and the total number of the order data, the cancellation reason code entered by the key, and the person who performed the cancellation are specified The accountant code and the cancellation time are stored.

  Thereafter, when the person in charge depresses the current key and commands the end of the unaccounted cancellation process, the cancellation audit record is transmitted from the POS terminal 7 to the station 3. As a result, in the station 3, among the order data stored and held in the order file 9, the processing classification of the order data that matches the slip number in the cancellation audit record is updated to “9” indicating that cancellation has been made. The The cancellation audit record is written and saved in the audit file 10.

  As described above, according to this embodiment, when canceling unaccounted order data, the operator is forced to input the reason for cancellation. When the reason for cancellation is entered, the code specifying the reason for cancellation is canceled in association with the slip number, total score, total amount, order time, order person code, etc. of the canceled order data. The accounting manager code for identifying the person in charge and the cancellation management information such as the cancellation time are automatically stored and saved in the audit file 10. Therefore, by checking the data in the audit file 10, the above-mentioned cancellation management information can be obtained for each canceled unaccounted order data, so it is easy to identify the time and person in charge of canceling the unaccounted order data and the reason for the cancellation. Can be specified. For example, even if an accounting staff member does not collect money from an acquaintance's customer, or receives a payment, he / she does not receive it for processing and takes the charge, but the fraud is caused by the fraud. When the accounting order data is canceled, it is difficult to cancel the reason because the reason for cancellation must be input, and the effect of suppressing the occurrence of fraud can be achieved.

The present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage.
For example, in the embodiment described above, the slip number and the cancellation reason code are input by operating the numeric keys and the confirmation key of the keyboard 18, but these input methods are not limited to this, and any method is possible. You may enter in. For example, the operator display 20 can be used as a touch panel, and a slip number of unaccounted order data can be input by touching from the unaccounted order list 41, and the reason code of the corresponding cancel reason item is displayed from the reason name list 51. Input is possible by touch operation.

  In the above embodiment, a unique cancellation reason code is set for each cancellation reason item, and the cancellation reason code is input by inputting the cancellation reason code. A person may input directly.

  In the above-described embodiment, the case where the unaccounted order data is canceled from the POS terminal 7 is described, but the present invention is not limited to this. For example, it may be performed from the order entry terminal 1 or the kitchen terminal 5. Alternatively, a device such as a personal computer may be connected to the communication line 4 connected to the station 3, and unaccounted order data may be canceled via this device.

  In addition, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, the constituent elements over different embodiments may be combined.

1 is a block diagram showing an overall configuration of an order management system according to an embodiment of the present invention. The schematic diagram which shows the data structure of 1 record preserve | saved in the order file which a station has in the embodiment. The schematic diagram which shows the data structure of 1 record preserve | saved in the audit file which a station has in the embodiment. The block diagram which shows the principal part structure of the POS terminal in the embodiment. The schematic diagram which shows the data structure of the cancellation reason table which the POS terminal has in the embodiment. The flowchart which shows the main procedures of the unaccounted cancellation process which CPU of a POS terminal performs in the same embodiment. The top view which shows an example of the non-accounting order list screen displayed on the display part when the unaccounting cancellation process is performed in the POS terminal in the embodiment. The top view which shows an example of the reason code input screen displayed on the display part when the unaccounting cancellation process is performed in the POS terminal in the embodiment. The flowchart which shows the main process procedures of the cancellation | release audit record reception process which a station performs in the embodiment.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Order entry terminal, 2 ... Radio | wireless part, 3 ... Station, 7 ... POS terminal, 8 ... Menu file, 9 ... Order file, 10 ... Audit file, 11 ... CPU, 30 ... Cancellation reason table.

Claims (4)

An order management apparatus having an order file for storing inputted order data;
In an order management system comprising a settlement device that performs accounting processing on order data called from the order file,
Cancellation command means for instructing cancellation of unaccounted order data that is not accounted for in the settlement apparatus among the order data stored in the order file;
When cancellation of unaccounted order data is instructed by this cancellation command means, reason input forcing means for forcing the input of the reason for cancellation,
Cancellation order processing means for canceling the unaccounted order data on the condition that the reason for cancellation is input for the unaccounted order data for which cancellation has been commanded by the cancellation command means;
Cancellation order storage means for storing the identification data of the unaccounted order data canceled by the cancellation order processing means in association with the information on the reason for cancellation entered for the unaccounted order data;
An order management system comprising: An unaccounted list display means for displaying on the display unit a list of unaccounted order data that is not accounted for in the settlement apparatus among the order data stored in the order file;
2. The order management system according to claim 1, wherein the cancellation command means is means for selecting unaccounted order data to be canceled from a list of unaccounted order data displayed on the display unit. Cancellation reason storage means for setting and storing cancellation reason information corresponding to a predetermined cancellation reason code further,
The reason input forcing means displays the cancellation reason code stored in the cancellation reason storage means and the information on the reason for cancellation on the display unit when cancellation of unaccounted order data is instructed by the cancellation instruction means. 2. The order management system according to claim 1, further comprising waiting for any cancellation reason code to be selectively input. The settlement apparatus comprises the cancellation command means and the reason input forcing means,
2. The order management system according to claim 1, wherein the order management apparatus comprises the cancellation order processing means and the cancellation order storage means.

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