JP3484434B1 - Image-speech dialogue support method, program for executing the method, recording medium, and server computer - Google Patents

Abstract

A technique for supporting parties to interact using both images and sounds by using an Internet network and a public switched telephone network is improved. When a computer for a client is connected to a computer for a person in a company for the first time via a Web line on the Internet, a Web server has a unique computer. By using the address, the computer 14 is specified. Further, the WEB server 12 specifies the fixed telephone 22 by using the telephone number of the fixed telephone 22 for the client. Further, when the fixed telephone 22 for the client is called from the fixed telephone 20 for the person in charge by the WEB server 12, the person in charge and the client are connected to each other also by a telephone line on the public switched telephone network. Is done.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an improvement of a technique for assisting parties to interact with each other using images and voices by using the Internet network and the public switched telephone network.

[0002]

2. Description of the Related Art Conventionally, a communication means called a telephone has existed as a tool for staff members to communicate with each other among a plurality of companies. The communication by telephone is characterized in that the voices of both parties are reliably transmitted in both directions in real time by connecting a plurality of telephones to each other through a public switched telephone network. Public switched telephone networks have already been widely laid and telephone communication is already widespread.

In addition to the telephone, which is an already established communication means, a communication means via the Internet has recently been newly introduced, and has rapidly spread not only in the field of business but also in daily life. Internet communication is
It is characterized in that information provided by both parties is transmitted at high speed bidirectionally by connecting a plurality of computers to each other via an internet network. It is no exaggeration to say that the current business cannot be established without communication via the Internet, as is the case with telephone communication.

As information that can be transmitted by communication via the Internet, not only images (including still images, moving images, images, etc.) and data (images can also be considered as a kind of data) but also voices. Also exists. Therefore, it is theoretically possible to perform communication between companies by both the image and the voice by using the Internet.

However, in reality, since long data is required to faithfully reproduce the voice, it is technically difficult to collectively transmit the voice data over the Internet network. Therefore, in the case of transmitting voice over the Internet network, packet communication may be performed in which voice data, which should originally be a lump, is divided into some packets and transmitted.

However, when performing the packet communication, a plurality of packets belonging to the same voice data do not always pass through the same route due to the characteristics of Internet communication. If the routes through which the plurality of packets have passed do not match each other, the times when the packets actually reach the communication partner will not match each other. In that case, when the voice is reproduced from the plurality of packets, the voice heard by the communication partner inevitably has a delay.

That is, in communication over the Internet, it is extremely difficult to transmit the voice of the speaker to the communication partner in real time. Such a transmission delay does not exist in telephone communication. Therefore, in this respect, communication by telephone is more advantageous. In other respects, telephone communication is more advantageous, and specifically, the degree to which security for information to be communicated can be ensured is higher than that of internet communication.

A technique has already been proposed for connecting a server computer and a client computer to each other via an Internet network and a public switched telephone network (for example, PSTN, ISDN, ATM) (see, for example, Patent Document 1). ).

[0009]

[Patent Document 1] US Pat. No. 5,995,606

According to this patent document 1, the prior art described therein is not available on the Internet when the user using the client computer connects to the server computer via the Internet network. The advanced features that can be provided by the public switched telephone network (quality assurance, real-time delivery of long data segments for image or voice playback, security, communication charges in a manner that is tailored to each customer's preference) It is carried out when requesting a use or a service that requires (the request of).

[0011]

When this prior art is implemented, the user of the client computer and the server
Computer users can be connected to each other via both the Internet network and the public switched telephone network.

However, even if this conventional technique is implemented, those users cannot communicate by utilizing both image communication via the Internet network and voice communication via the public switched telephone network together. Can not. It is impossible to talk with the other party by voice while looking at the image transmitted from the other party.

Further, in order to implement this conventional technique, a special function must be added not only to the server computer but also to the client computer.
A special function for each computer is, for example, an interface for connecting each computer to the public switched telephone network.

Therefore, in order for the server computer to which the special function is added to carry out the conventional technique and enjoy the effect thereof, the communication partner is the client computer to which the special function is added. Limited. As a result, the user of the server computer can only communicate with the specified users for the specified client computers.

Against this background, the present invention provides
It is an object of the present invention to improve the technology for supporting the parties to interact with each other by using both the image and the voice by using the Internet network and the public switched telephone network.

[0016]

MEANS FOR SOLVING THE PROBLEMS AND EFFECTS OF THE INVENTION The following aspects are obtained by the present invention. Each mode is divided into sections, numbers are attached to each section, and the numbers of other sections are referred to as necessary. This is for facilitating the understanding of some of the technical features described in the present specification and some of the combinations thereof, and the technical features described in the present specification and the combination thereof are as follows. It should not be construed as limiting.

(1) A plurality of persons in charge of computers for a plurality of persons in charge of a business entity are commonly connected to a server computer, and the server computer is connected to the server computer via the Internet network. Real-time or potential for a business entity, capable of connecting to multiple client computers for multiple clients, and multiple contact landlines for said multiple contacts being public switched In a communication environment in which a plurality of fixed-line telephones for clients for the plurality of clients can be connected via a telephone network, a person in charge in a certain business unit and a client in the plurality of clients are provided with an image. A method for supporting a dialogue between images and voice, the method comprising: The client computer for attention, which is the client computer for, is connected to the computer for attention person who is the person in charge for the person in charge through the server computer for the first time through the Internet computer. In this state, the server computer causes the certain client to respond to the certain client indicating to the computer for attention that the certain client desires to have a voice conversation with the certain person in charge. A receiving step of receiving the telephone number of the fixed-line telephone for client input to the computer for attention client and a unique address unique to the computer for attention client from the computer for attention client, the server computer A registration step of registering a received telephone number and a unique address by associating them with each other and storing them in a registration memory, and the server computer is a fixed telephone for the person in charge for the person in charge. By using the received telephone number in a state in which the fixed telephone is connected, the fixed telephone for the client is the fixed telephone for the client for the certain client from the fixed telephone for the attention person through the public switched telephone network. A video / audio dialogue support method including a first connecting step of connecting a fixed-line phone for attention and a fixed-line phone for attention to each other by calling the fixed-line phone for clients.

According to this method, the attention client, which is a client computer for a client among a plurality of clients for the first time, is assigned to a computer for a worker for a worker in a business. When the target computer is connected, the server computer identifies the target client computer by using a unique address unique to the target client computer. This allows one potentially one-to-many relationship on the Internet between the person in charge and the client.
Can be changed to 1.

Further, according to this method, the server computer identifies the fixed-line telephone for the target client by using the telephone number of the fixed-line telephone for the focused client, which is the fixed-line telephone for the client for a certain client. . Further, the server computer calls the above-mentioned client fixed-line telephone through the public switched telephone network from the attention-required person fixed telephone which is the person-in-charge person fixed telephone for the person in charge. The fixed telephone and the fixed telephone for the client of interest are connected to each other.

Therefore, according to this method, a client automatically responds to the client computer of the client in response to the user's desire to have a voice conversation with a person in charge in a business. Then, the client is called by the person in charge. That is, according to this method, it is possible to make a telephone call with a person in charge by using a manifestation of the intention of a client on the Internet as a trigger.

Therefore, according to this method, a person in charge and a client perform both the image communication via the Internet network and the voice communication via the public switched telephone network together. It becomes possible to bidirectionally communicate with each other regarding both the image and the sound.

As a result, according to this method, it is possible to perform image communication using the Internet network while performing real-time voice communication using the existing public switched telephone network.

Furthermore, according to this method, it is sufficient that the processing required to realize the above-mentioned functions is performed by the server computer. This is because the server computer is connected to a plurality of computers for a person in charge and is also connectable to a plurality of computers for a client. This is because the processing required by the plurality of client computers can be realized if the computer for each person in charge and the computer for each client operate in accordance with the instruction from the server computer.

Therefore, according to this method, it is not indispensable to add a special function to each client computer in order to realize the above functions.

Therefore, according to this method, it is possible to carry out communication by a certain business entity using both images and voices, targeting unspecified plural clients.

Further, according to this method, the person in charge who has a call with a certain person in the business and a certain client makes a call from the person in charge. Therefore, even if the client, not the person in charge, wants to interact with the person in charge under the rate system in which the call charge of the telephone is charged to the caller of the telephone, even if the client first wants to talk with the person in charge. Call charges associated with the call with the client are charged to the person in charge, that is, the business entity, not to the client.

Therefore, according to this method, the financial burden on the client is reduced in the call with the business entity.

The "fixed telephone" in this section is a mobile telephone (mobile telephone, P-phone) in which the position of the telephone used by the user can change.
Including HS. ), Which means a phone whose position is fixed.

Furthermore, "fixed telephone" in this section is I
It can be interpreted to mean a general telephone that does not use P (Internet Protocol) technology, or an IP telephone that uses IP technology.

The "unique address" in this section can be interpreted to mean an address fixedly assigned to each computer or to be a dynamically assigned address. A MAC address exists as an example of the former address.

The "business entity" in this section does not matter whether the business purpose is public interest or private interest. In addition, this “entity” refers to a relationship between the “entity” and its client, for example, the entity providing a product (movable property, real estate, etc.) or service to the client according to the client's order, and the “entity” of the entity. A relationship may be established in which the client provides the goods or services to the business entity or a third party in response to the order.

In this section, the "Internet network" means, for example, a network connected using a certain communication protocol (for example, HTTP as a data transfer protocol), an open network that does not limit a communication partner, or a communication partner. It means a limited closed network. Thus, this "Internet network"
The term is not meant to be limited to a particular network.

(2) Furthermore, a computer for a person in charge who is the computer for the person in charge in charge of a person in charge in the certain enterprise is connected to the clients of the plurality of persons via the server computer and the Internet network. Among the registered clients, the telephone number and the unique address are connected to the registered client computer which is the client computer for the registered client, and the certain person The server computer in response to displaying to the attention person computer an intention to have a voice interaction between
A search step of searching a telephone number stored in the registered memory in association with the unique address of the registered client; and a state in which the server computer is connected to the fixed-line telephone for attention person , By using the retrieved telephone number,
By calling a fixed-client-use fixed telephone, which is the fixed-client-use telephone for the registered client, from the fixed-use telephone for attention-use through the public switched telephone network, the fixed-use telephone for attention use and the noticed client And a second connecting step of connecting the fixed-line telephone for mobile use to each other.

According to this method, a person in charge performs voice communication with his or her own computer between a registered client, among a plurality of clients, whose telephone number and unique address have already been registered. In response to indicating the desire to interact with, the server computer retrieves the telephone number stored in the registration memory associated with the unique address of the registered client.

Further, according to this method, the server computer uses the retrieved telephone number to make a public exchange from the attention person fixed telephone which is the person fixed telephone for the certain person. By calling the client fixed phone for attention, which is the client fixed phone for the registered client, via the telephone network, the noted staff fixed phone and the noted client fixed phone are connected to each other.

Therefore, according to this method, a person in charge in a business unit responds to the computer for the person in charge of the person's intention that he / she desires to have a voice interaction with a certain registered client. Then, the registered person is automatically called from the person in charge. That is, according to this method, it is possible to make a telephone call with a registered client by using the intention of a person in charge as a trigger.

(3) A program executed by a computer to carry out the audiovisual dialogue support method according to item (1) or (2).

If this program is executed by a computer, the same operational effect as the method according to the above item (1) can be realized.

The "program" in this section can be interpreted to include not only a combination of commands executed by a computer to perform its function but also a file and data processed by each command. is there.

The "program" in this section is not indispensable to be created as a dedicated program created for the purpose of fulfilling the function of each section or as a combination of dedicated subprograms (modules, etc.). It is possible to create a combination of a dedicated subprogram and a general-purpose subprogram, and in some cases, a combination of a plurality of general-purpose subprograms without a dedicated subprogram may be created.

(4) A computer-readable recording medium on which the program according to item (3) is recorded.

When the program recorded on this recording medium is executed by the computer, the same effect as the method according to the above item (1) can be realized.

The "recording medium" in this section can adopt various formats, for example, a magnetic recording medium such as a flexible disk, an optical recording medium such as a CD or a CD-ROM, and M.
Magneto-optical recording medium such as O, unremovable memory such as ROM
At least one such as a storage can be adopted.

(5) A server computer in which a plurality of persons in charge of computers for a plurality of persons in charge of a business enterprise are commonly connected and used, and the server computer is an internet network. Is connectable to a plurality of client computers for a plurality of clients, which are real or potential for the certain business entity, and a plurality of personnel fixings for the plurality of persons. By using a telephone in a communication environment in which a plurality of fixed-line telephones for clients for the plurality of clients can be connected via a public switched telephone network, a person in charge in a certain business unit and the person A server computer that supports the interaction of one of the clients with both image and sound. The client computer for attention, which is the client computer for the certain client, is the computer for the person in charge for the certain person through the server computer for the first time through the Internet network. In a state in which the client is connected to the computer for attention, the client responds to the computer for attention by displaying an intention that the client wants to have a voice conversation with the computer for attention. Receiving means for receiving from the client computer of interest the telephone number of the client fixed telephone input by the client to the client client of interest and the unique address unique to the computer of the client of interest, a registration memory, and the reception Shiden A registration unit for registering a number and a unique address by associating them with each other and storing them in the registration memory, and a server telephone of interest for which the server computer is the telephone line for the person in charge In the connected state, the received telephone number is used to fix the attention client fixed telephone which is the client fixed telephone for the certain client from the attention person fixed telephone via the public switched telephone network. A server computer including first connecting means for connecting the fixed telephone for the attention person and the fixed telephone for the attention client to each other by calling the telephone.

According to this server computer, a server computer suitable for carrying out the method according to the above item (1) is provided.

If an ordinary server computer is already installed in the business entity and the existing server computer can connect to a plurality of clients via the Internet, the existing server computer can be connected.・
If the computer is replaced with the server computer according to this section or the existing server computer is modified so as to realize the same function, the method according to (1) above can be implemented. The invention according to the above item (1) can be implemented without replacing or modifying the computer for each person in charge and the computer for each client.

As is clear from the above description, according to the present invention, the changes that must be made to the existing communication environment and hardware resources are reduced as much as possible, and
It is possible to realize the dialogue between the parties using both the image and the voice while suppressing the deterioration of the quality of the voice transmitted between the parties.

(6) Furthermore, a computer for a person in charge, which is the computer for the person in charge for a person in charge in the certain business body, is connected to the clients of the plurality of persons via the server computer and the Internet network. Among the registered clients, the telephone number and the unique address are connected to the registered client computer which is the client computer for the registered client, and the certain person A telephone stored in the registered memory in association with the unique address of the registered client in response to displaying to the attention person computer the desire to have a voice interaction between the telephones. A search means for searching the number and the server computer For the registered client from the noted fixed-point telephone via the public switched telephone network by using the searched telephone number in a state in which the data is connected to the noted fixed-point telephone. (5) The second connecting means for connecting the fixed telephone for attention person and the fixed telephone for noticed client to each other by calling the fixed telephone for noticed client, which is the fixed telephone for client, Server computer.

According to this server computer, a server computer suitable for carrying out the method according to the above item (2) is provided.

[0050]

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, one more specific embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 1 conceptually shows a communication system for carrying out the audiovisual dialogue support method according to one embodiment of the present invention. This communication system realizes a communication environment in which a plurality of persons in charge and a plurality of clients in the enterprise as the certain business entity can be connected to each other by both the Internet network and the public switched telephone network. Each client may be an individual, a corporation (corporation), or may be a non-corporation body. In FIG. 1, the persons in charge of A, the persons in charge of B, and the persons in charge of C are illustrated as a plurality of persons in charge, and AA, BB, and CC are examples of the clients of a plurality of persons.

When a person in charge and a client are connected to each other via the Internet, the person in charge and the client are connected to each other via a WEB line. Therefore, in FIG.
The name "WEB line" is attached to the communication path that connects a company and a plurality of clients to each other.

In a company, client-server
The network is configured. An example of the network is a LAN. The network is composed of a plurality of person-in-charge computers 1 used by a plurality of persons in charge.
0 is commonly connected to the WEB server 12. The WEB server 12 is an example of the server computer. The plurality of computers 10 for persons in charge (which function as client computers in relation to the WEB server 12) are connected to the WEB.
It is possible to connect to a plurality of client computers 14 used by a plurality of clients via the server 12 and the Internet.

Further, in the company, a fixed-line telephone 20 for a person in charge is installed for each person in charge. A plurality of fixed telephones 20 for a person in charge in a company are commonly connected to the WEB server 12 by connection means 21 (for example, a connection cable, but wireless connection may be used). The fixed-line telephone 20 for each person in charge may be an ordinary telephone, but may be an IP telephone. In any case, the fixed-line telephone 20 for each person in charge can be connected to the fixed-line telephone 22 for clients for each client via the public switched telephone network. Landline 22 for each client
Ordinary telephones are sufficient, but IP telephones can also be used. It is not essential to replace an existing general telephone with an IP telephone in order to carry out the present invention, for both the fixed telephone 20 for a person in charge and the fixed telephone 22 for a client.

When a person in charge and a client are connected to each other via the public switched telephone network, the person in charge and the client are connected to each other by a telephone line. Therefore, in FIG. 1, the name "telephone line" is given to the communication path connecting the company and the clients of each other.

FIG. 2 conceptually shows the structure of the WEB server 12. As is well known, the WEB server 12 is mainly composed of a computer 30. The computer 30 is configured to include a processor 32 and a storage 34.

In the storage 34, as shown in FIG.
A program memory 40 in which various programs to be executed by the processor 32 are stored in advance is assigned. Further, a home page memory 42 that stores data for delivering a home page for a company to a plurality of clients is also allocated. Further, a registration memory 44 and a dictionary memory 46 are also assigned.

The registration memory 44, as conceptually shown in FIG. 3, has the telephone number of the fixed telephone 22 for the client and the name (or name) of the client for each client who has accessed the company through the Internet network. When,
The address (or whereabouts) of the client and the MA of the client computer 14 for the client.
The C address and the C address are associated with each other and are assigned to the storage 34 for registration as needed.

On the other hand, in the dictionary memory 46, as conceptually shown in FIG. 4, the telephone number and the name and address of the owner of the telephone to which the telephone number is assigned are stored in advance in association with each other. It is allocated to the storage 34 for storage.

As shown in FIG. 2, the WEB server 12 is
Further, it is provided with a modem 50, a splitter 52, an automatic call device 54 and the like. The automatic call device 54 is a device that automatically calls the corresponding fixed-line telephone 22 for the client by dialing the fixed-line telephone 20 for the person in charge according to a command from the computer 30 of the WEB server 12. With this automatic call device 54, the person in charge makes a call to the client, and the telephone connection between the two is automatically established.

FIG. 5 is a flow chart conceptually showing the contents of the client-initiated automatic call program, which is one of a plurality of programs stored in the program memory 40.

This client-initiated automatic call program is repeatedly executed. At the time of each execution, first,
In step S101 (hereinafter, simply referred to as “S101”; the same applies to other steps), a client computer for a client when a client has established an Internet connection with a company for the first time. It is waited for the mouse to be clicked on the automatic call button displayed on the screen of 14. That is, it is awaited that a certain client displays on the client computer 14 the intention to have a voice conversation with the company. The mouse is a pointing device, which is an example of an input device.
It is an example of a device. FIG. 6 shows an example in which the automatic call button is displayed on the screen of the client computer 14.

There are several methods for displaying the automatic call button on the screen of the client computer 14. One example is when a client has an Internet connection established with a company and is browsing the home page provided by the company, the client uses the home page to call the automatic call button. This is a method of displaying on the screen of the computer 14 for use. Another example is EDI (Electronic Data Int
erchange).

When a client clicks the mouse with the automatic call button, the determination in S101 is YES.
Then, the process proceeds to S102. In step S102, the MAC address unique to the client computer 14 for the client is W from the client computer 14 via the Internet network.
It is transmitted to the EB server 12. MAC address is WEB
It is received by the server 12, which
The client computer 14 for this client is specified by the WEB server 12.

After the client computer 14 for this client is specified in this way, W
The EB server 12 has a one-to-one correspondence between the person-in-charge computer 10 for the person in charge of this time and the client-use computer 14 for the client in this time on the Internet network.
Connect to each other as a relationship. In this connected state, the person in charge this time and the client this time can exchange information with each other on the Internet.

After that, in S103, the received MAC address is searched in the registration memory 44 to determine whether or not the current client corresponds to the registered client because the same MAC address is already registered. Is determined. Since the client has accessed the company for the first time this time, assuming that the client does not correspond to the registered client, the determination in S103 is NO.

Subsequently, in S104, a screen for prompting the input of the telephone number of the fixed-line telephone 22 for the client for this time is displayed on the screen of the computer 14 for the client. The data necessary for the display is, for example, by using the above homepage,
It is transmitted from the WEB server 12 to the client computer 14. FIG. 6 shows an example of a display for prompting the input of a telephone number.

Thereafter, in S105, the client waits for the telephone number to be input this time. If input, the determination in S105 is YES and S10
At 6, the telephone number is transmitted from the client computer 14 to the WEB server 12. As a result, the telephone number is received by the WEB server 12.

Then, in S107, the same dictionary as the received telephone number is searched in the dictionary memory 46.

Thereafter, in S108, the name and address stored in the dictionary memory 46 in association with the retrieved telephone number are stored in the dictionary memory 46 as personal information.
Read from. Further, the read personal information is stored in the registration memory 44 in association with the retrieved telephone number and the received MAC address.

Subsequently, in S109, the automatic call device 5 is used by using the retrieved telephone number.
4 is activated and the company calls the client. The WEB server 12 identifies the person in charge who is connected to the Internet with the client this time out of a plurality of persons in charge of the company, and then activates the automatic call device 54 to make the identified person in charge. A call is transmitted from the fixed-line telephone 20 for the person in charge to the fixed-line telephone 22 for the client of this time through the public switched telephone network.

Thus, one execution of this client-initiated automatic call program is completed.

The case where the client of this time does not correspond to the registered client has been described above. However, in the case where the client of this time does not correspond to the registered client, the determination in S103 is YES, and S104 to S108 are skipped and the process proceeds to S109. This time, the input of the telephone number by the client was omitted,
A telephone connection is automatically made from a company representative to the client.

FIG. 7 is a time chart showing a procedure for establishing a telephone connection between a company and a client that are in the Internet connection state by executing this client-initiated automatic call program. In FIG. 7, “PC” means a personal computer (corresponding to the person-in-charge computer 10 or the client computer 14) used by each person in charge or each client.

After a client connects to a person in charge in the company for the first time on the Internet, when the client clicks the mouse on the automatic call button on the screen of his computer 14, the computer 14
Is transmitted to the computer 10 for the person in charge this time. Furthermore, the telephone number of the client this time is also transmitted.

Thereafter, the WEB server 12 realizes an automatic call in which the fixed telephone 20 for the person in charge this time automatically calls the fixed telephone 22 for the client this time. Subsequently, when the client of this time answers the call made from the fixed telephone 20 for the person in charge of this time, the client and the person of charge are connected to each other by the telephone line.

In this way, when the Internet connection and the telephone connection are established together between the person in charge this time and the client this time, those parties communicate with each other by interacting while looking at the image. It becomes possible.

Specifically, for example, when the client of this time makes a voice request (for example, reservation, order, inquiry, inquiry, request for material, etc.) to the person in charge of this time, the person in charge of this time is The request can be answered by voice and also by an image.

For example, the person in charge this time has documents (for example, specifications and quotation), drawings (for example, design drawings), graphs, images (for example, scanner) as the information that the client wants to refer to. It is possible to present to the client this time through the Internet network the image captured by the above), the image (for example, the image captured by a digital camera), the data (for example, CAD data), and the like.

FIG . 7 is a flow chart conceptually showing the contents of another company-initiated automatic call program stored in the program memory 40.

This company-led automatic call program also
Similar to the client-driven automatic call program, it is repeatedly executed. At the time of each execution, first, S2
The same applies to 01. ), A person in the company establishes an Internet connection with a client (a registered client whose telephone number and MAC address have been registered because he has experience connecting to the Internet). In this state, waiting for the mouse to be clicked on the automatic call button displayed on the screen of the person-in-charge computer 10 for the person in charge. It is necessary to wait for a person in charge to display on the computer 10 for a person in charge that he / she desires to have a voice interaction with a client.

In addition, in addition to this, in the current Internet connection state, the WEB server 12 receives the MAC address of the client computer 14 for the current client from the client computer 14 received during the current Internet connection. It is identified by the address.

When a person in charge clicks the mouse with the automatic call button, the determination in S201 is YES, and the process proceeds to S202. In step S202, the registration memory 44 is searched for the same MAC address as that of the client computer 14 for the client who is connected to the Internet this time. Further, the telephone number stored in the registration memory 44 in association with the retrieved MAC address is retrieved as the telephone number of the client this time.

Then, in S203, the automatic call device 54 is operated using the retrieved telephone number, and the person in charge this time makes a call to the client this time.

With the above, one execution of the enterprise-initiated automatic call program is completed.

[0086]

Although one embodiment of the present invention has been described in detail above with reference to the drawings, this is merely an example, and the modes described in the section [Means for Solving the Problems and Effects of the Invention] As various modifications based on the knowledge of those skilled in the art,
It is possible to implement the present invention in other forms with improvements.

[Brief description of drawings]

FIG. 1 is a diagram systematically showing a communication system suitable for implementing an audiovisual dialogue support method according to an embodiment of the present invention.

FIG. 2 is a block diagram conceptually showing the structure of a WEB server 12 in FIG.

3 is a diagram conceptually showing a configuration of a registration memory 44 in FIG. 2 in a table format.

FIG. 4 is a diagram conceptually showing a configuration of a dictionary memory 46 in FIG. 2 in a table format.

5 is a flowchart conceptually showing the contents of a client-initiated automatic call program stored in a program memory 40 in FIG.

6 is a diagram showing an example of an image displayed on the screen of the client computer 14 in connection with the execution of S101 and S104 in FIG.

7 is a flowchart conceptually showing the contents of a company-led automatic call program stored in a program memory 40 in FIG.

Claims (4)

(57) [Claims] 1. A plurality of persons in charge of computers for a plurality of persons in charge of a business entity are commonly connected to a server computer, and the server computer is the above-mentioned one via an Internet network. Real-world or potential for the business entity, capable of connecting to multiple client computers for multiple clients, said multiple fixed landlines for said multiple contacts being public switched telephones. In a communication environment in which a plurality of fixed-line telephones for clients for the plurality of clients can be connected via a network, a person in charge within the certain business unit and a client among the plurality of clients display images. an image voice conversation support method for supporting to interact with both the speech, said one client, There by the attention the client computer is a client computer for the client, via the Internet network of,閲the home page said an entity has to offer
In the list to that state, before the intention to want to interact by voice with the person who said a client is in the
The server computer is unique to the client computer of interest in response to displaying on the server computer via the Internet network.
The unique address of its noted client computer
Received from the client computer of interest
For the person in charge through the internet network
The computer for the person in charge who is the computer for the person in charge
In the one-to-one connection step of connecting to the data in a one-to-one relationship, and in the one-to-one connection state, the server computer causes the client fixed telephone of the client input by the certain client to the target client computer. Receives a phone number from its featured client computer
And a registration step in which the server computer registers the received telephone number and the unique address by associating them with each other and storing them in a registration memory, and the server computer is for the certain person in charge. In the state of being connected to the attention person's fixed telephone, which is the person's attention fixed telephone, by using the received telephone number, the attention person's fixed telephone is connected via the public switched telephone network. By calling the fixed-line telephone for attention client, which is the fixed-line telephone for client for a certain client, the fixed telephone for attention person and the fixed telephone for attention client are connected to each other ,
Thereby, it is initiated by the certain client.
The person-in-charge's co for telephone connection to the first connection step of establishing a personnel with business within the said certain between the certain person and
The computer for the person in charge of attention who is a computer is
Via the computer and the Internet network
The phone number and
Registered client with registered unique address already registered
Is the client computer for the client.
As a one-to-one relationship with recorded client computers
While connected, the person in charge will register
The desire to have a voice conversation with a recorded client
Display on the computer for the person in charge of attention.
And the server computer responds to the registration
The unique address received from the client computer
The address stored in the registered memory in association with the dress.
The search step for searching the talk number and the server computer
The searched phone while connected to the talk
By using the number, it is
From the public switched telephone network to the registered client
Featured client is the fixed line for the client for
Pay attention to them by calling a landline for Ant
The landline for this person and the landline for the client of interest are
Connected to, and thus led by the person in charge
Establish a telephone connection between it and the registered client
And a second connection step of : 2. A program executed by a computer to carry out the image-speech dialogue support method according to claim 1 . 3. A recording medium in which the program according to claim 2 is recorded so that it can be read by a computer. 4. A server computer in which a plurality of computers for persons in charge for a plurality of persons in charge of the enterprise are commonly connected and used in a certain enterprise, and the server computer uses an internet network. A plurality of fixed-point telephones for a plurality of persons, which are connectable to a plurality of client computers for a plurality of actual or potential clients for the certain business entity, through the plurality of persons. Is used in a communication environment in which a plurality of fixed-line telephones for clients for the plurality of clients can be connected via a public switched telephone network, a person in charge in the certain business unit and the plurality of clients A server computer that supports interaction with a client by both image and sound. Te, said a client, 閲 by the attention the client computer is a client computer for that particular client, via the Internet network, the home page said an entity has to offer
In the list to that state, before the intention to want to interact by voice with the person who said a client is in the
In response to displaying to the server computer via the Internet network, the client of interest
The unique address unique to the
Received from the client computer
Computer for Ants via the Internet network
A computer for the person in charge for the person in charge
Connected to a computer for attention staff as a one-to-one relationship
And a telephone number of the client fixed telephone input by the certain client to the target client computer in the one-to-one connection state.
Receiving means for receiving from the computer for registration, a registering memory, a registering means for registering by storing the received telephone number and the unique address in the registering memory in association with each other, and the person in charge who has the server computer. By using the received telephone number in a state in which it is connected to the attention person's fixed telephone which is the person's attention fixed telephone, the attention person's fixed telephone is connected via the public switched telephone network. By calling a landline for the attention client, which is the landline for the client for the certain client, the landline for the attention person and the landline for the attention client are connected to each other.
As a result, with the initiative of the certain client,
A first connection means for establishing a telephone connection between the certain person, the person in charge for co for personnel with business within said certain
The computer for the person in charge of attention who is a computer is
Via the computer and the Internet network
The phone number and
Registered client with registered unique address already registered
Is the client computer for the client.
As a one-to-one relationship with recorded client computers
While connected, the person in charge will register
The desire to have a voice conversation with a recorded client
Display on the computer for the person in charge of attention.
In response to the registered client computer
Associated with the unique address received from
Search for a phone number stored in memory associated with
Search means and the server computer is the fixed telephone for the attention person
The connected telephone number is searched.
By using the No.
Of the registered client via the public switched telephone network
Featured Client is the fixed line for the client for
Responsible for them by calling landlines for
The fixed-line telephone for workers and the fixed-line telephone for attention clients
Connection, so that the person
A telephone connection between the client and the registered client
And a second connection means .