JP2020079995A - Information processing method, information processing device, and program - Google Patents

Abstract

To provide an information processing method, an information processing device, and a program in which a commodity purchased at a real store can be simply returned.SOLUTION: An information processing method is executed by a third information processing device 110 which communicates with a first information processing device 120 used by a user and a second information processing device 140 used by a real store. The information processing method includes steps of: receiving transaction information about a purchase transaction of a commodity from the first information processing device or the second information processing device, when the user purchases the commodity at the real store; storing a commodity amount and commodity identification information of the commodity in a storage unit in association with the transaction information; receiving the transaction information and a return request of the commodity from the first information processing device; and executing refund processing based on the commodity amount associated with the transaction information, if the commodity identification information of the commodity returned by return processing is identified with the commodity identification information associated with the transaction information received together with the return request, when the user performs the return processing of the commodity.SELECTED DRAWING: Figure 4

Description

  The present disclosure relates to an information processing method, an information processing device, and a program.

  Conventionally, when a customer returns a product purchased at an actual store, the customer brings the receipt issued at the time of purchasing the product to the store and presents it. After that, the clerk of the actual store confirms from the description on the presented receipt whether or not the product the customer desires to return is a product sold at the own store, and responds to the refund.

  However, in the above-described return processing, the customer has to bring the receipt and the salesclerk of the actual store needs to confirm the description content of the receipt, which is troublesome in the return processing. Therefore, there is a technology that simplifies the return processing. For example, in Patent Document 1, a wireless tag that stores data of a sold store is attached to a product, and when the return processing is performed, the RFID tag is read by a tag reader to perform confirmation work, thereby reducing the time and effort required for the return processing. Techniques for reducing are described.

JP, 2017-049970, A

  However, even if the technique described in Patent Document 1 is used, it is necessary for an actual store to attach a wireless tag to a product in advance. On the other hand, in most cases, the customer directly goes to the actual store to request the return of the merchandise, and thus the return processing is still complicated.

  Therefore, it is an object of the present invention to provide an information processing method, an information processing device, and a program that allow merchandise purchased at an actual store to be easily returned.

  An information processing method according to an embodiment of the present disclosure is an information processing method executed by a third information processing apparatus that communicates with a first information processing apparatus used by a user and a second information processing apparatus used by a physical store. Then, when the user purchases the product at the physical store, the step of receiving transaction information related to the product purchase transaction from the first information processing device or the second information processing device, and the product information of the product in association with the transaction information. The step of storing the amount of money and the product identification information in the storage unit, the step of receiving the transaction information and the product return request from the first information processing device, and the process of returning the product when the user returns the product. If the product identification information of the product returned by the product and the product identification information associated with the transaction information received together with the return request are the same, a step of executing a refund process based on the product amount associated with the transaction information, ,including.

FIG. 1 illustrates a configuration of a communication system according to an aspect of the embodiment. FIG. 2 illustrates an example of the hardware configuration of the information processing device according to the present disclosure. FIG. 3 shows an example of a block diagram showing a functional configuration of the information processing apparatus according to the first embodiment. FIG. 4 shows an example of a sequence of a payment process and a refund process using the store-reading code payment executed by the communication system. FIG. 5A shows an example of payment processing using user-readable code payment executed by the communication system. FIG. 5B shows another example of payment processing using user-readable code payment. FIG. 6 shows an example of the transaction information table. FIG. 7 shows an example of the product information table. FIG. 8 shows an example of the user information table. FIG. 9 shows an example of the store information table. FIG. 10A shows an example in which a screen indicating that the terminal can be returned is displayed on the input/output I/F. FIG. 10B shows an example in which a screen indicating that the terminal cannot be returned is displayed on the input/output I/F. FIG. 11 shows the first information processing executed by the server according to the first embodiment. FIG. 12 shows the second information processing executed by the server according to the second embodiment. FIG. 13 shows the third information processing executed by the server according to the third embodiment. FIG. 14 shows an example of the history information screen displayed on the display of the terminal according to the fourth embodiment. FIG. 15 shows an example of the acceptance completion screen displayed on the display of the terminal according to the fourth embodiment. FIG. 16 shows the fourth information processing according to the fourth embodiment. FIG. 17 shows an example of the code reading screen displayed on the display of the terminal according to the fifth embodiment. FIG. 18 shows an example of exhibition promotion information displayed on the display of the terminal according to the sixth embodiment. FIG. 19 shows fifth information processing executed by the server according to the sixth embodiment.

<Legal compliance>
The disclosures described herein, when implemented, are performed in compliance with the laws of each country in which the disclosure is implemented. In addition, the disclosure described herein is implemented with all changes, substitutions, variations, alterations, and modifications that can be made by those skilled in the art, in order to comply with the laws of each country.

  A mode for carrying out the information processing method according to the present disclosure will be described with reference to the drawings.

<System configuration>
FIG. 1 shows a configuration of a communication system 1 according to an embodiment of the present disclosure. As disclosed in FIG. 1, in the communication system 1, a server 110A, a server 110B, a terminal 120A, a terminal 120B, a terminal 120C, a POS (Point of Sales) terminal 140A, and a POS terminal 140B are provided via a network 130. Connected.

  In the present disclosure, if it is not necessary to distinguish between the server 110A and the server 110B, the server 110A and the server 110B may be expressed as the server 110, respectively.

  In the present disclosure, if it is not necessary to distinguish between the terminal 120A, the terminal 120B, and the terminal 120C, the terminal 120A, the terminal 120B, and the terminal 120C may be expressed as the terminal 120, respectively.

  In the present disclosure, when it is not necessary to distinguish between the POS terminal 140A and the POS terminal 140B, the POS terminal 140A and the POS terminal 140B may be expressed as the POS terminal 140, respectively.

  In the present disclosure, when it is not necessary to distinguish between the server 110 and the terminal 120, the server 110 and the terminal 120 may be respectively expressed as the information processing device 200. The number of information processing devices 200 connected to the network 130 is not limited.

  The server 110 provides a predetermined service to the terminal 120 used by the user via the network 130. The predetermined service includes, but is not limited to, a payment service, a financial service, an electronic commerce service, an SNS (Social Networking Service) typified by instant messenger, and a content providing service such as music/video/book. When the user uses a predetermined service via the terminal 120, the server 110 can provide the predetermined service to one or more terminals 120.

  In the present disclosure, the settlement service means a service that allows one or more users to exchange money or money equivalents. By way of example and not limitation, information codes including one-dimensional code (bar code, etc.), two-dimensional code (QR code (registered trademark), etc.), three-dimensional code (PM code (registered trademark), etc., short-distance wireless communication ( NFC, BLE, WI-FI, ultrasonic wave, etc.) are used to make payments. In addition, in the payment using the information code as necessary, the payment by the user who reads the information code makes the payment is referred to as “user-readable code payment”, and the payment user displays the information code. However, the payment performed by the billing user (or the store) reading it is referred to as "store-reading type code settlement".

  If necessary, the terminal used by the user X is expressed as the terminal 120X, and the user information in the predetermined service associated with the user X or the terminal 120X is expressed as the user information X. The user information is user information associated with an account used by the user in a predetermined service. The user information is, for example, without limitation, input by the user or given by a predetermined service, the user's name, the user's icon image, the user's age, the user's gender, the user's address, the user's hobby. Information such as tastes, user identifiers, and other information associated with users, electronic value (electronic money) balance information associated with users, credit card information (credit card numbers, etc.) associated with users, Any one of them or a combination thereof may be used.

  The network 130 has a role of connecting two or more information processing devices 200. The network 130 refers to a communication network that provides a connection path so that the terminal 120 can send and receive data after connecting to the server 110.

  One or more portions of network 130 may be wired or wireless networks. The network 130 is, by way of example and not limitation, an ad hoc network, an intranet, an extranet, a virtual private network (VPN), a local area network (LAN), a wireless. LAN (Wireless LAN: WLAN), wide area network (Wide Area Network: WAN), wireless WAN (Wireless WAN: WWAN), metropolitan area network (Metropolitan Area Network: MAN), part of the Internet, public switched telephone network (Public) Switched Telephone Network: Part of PSTN, mobile phone network, ISDNs (Integrated Service Digital Networks), wireless LANs, LTE (Long Term Evolution), CDMA (Code Division Multiple Access), Bluetooth (registered trademark) (Bluetooth (registered trademark) )), satellite communications, etc., or a combination of two or more thereof. Networks 130 may include one or more networks 130.

  The information processing device 200 may be any information processing device as long as it can realize the functions and/or methods described in the present disclosure.

  The information processing apparatus 200 includes, by way of example and not limitation, a smartphone, a mobile phone (feature phone), a computer (for example, without limitation, a desktop, laptop, tablet, etc.), a server device, a media computer platform (for example, but not limitation). , Cables, satellite set-top boxes, digital video recorders, etc.), handheld computing devices (eg, without limitation, PDA (Personal Digital Assistant), email clients, etc.), wearable terminals (eg, without limitation, eyeglass-type devices, Clock-type devices, etc.), other types of computers, or communication platforms.

<Hardware (HW; HardWare) configuration>
The HW configurations of the information processing device 200 and the POS terminal 140 included in the communication system 1 will be described with reference to FIG.

  The information processing device 200 and the POS terminal 140 include a processor 201, a memory 202, a storage 203, an input/output interface (input/output I/F) 204, and a communication interface (communication I/F) 205. The components of the information processing device 200 and the HW of the POS terminal 140 are connected to each other via a bus B, as an example and not a limitation.

  The information processing apparatus 200 and the POS terminal 140 cooperate with the processor 201, the memory 202, the storage 203, the input/output I/F 204, and the communication I/F 205, and/or the functions described in the present disclosure. , Realize the method.

  The processor 201 executes a function and/or a method realized by a code or an instruction included in a program stored in the storage 203. The processor 201 is, by way of example and not limitation, a central processing unit (CPU), MPU (Micro Processing Unit), GPU (Graphics processing Unit), microprocessor (microprocessor), processor core (processor core), multiprocessor (multiprocessor). , ASIC (Application-Specific Integrated Circuit), FPGA (Field Programmable Gate Array), etc., and a logic circuit (hardware) formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or the like. Each process disclosed in each embodiment may be realized by a dedicated circuit. Further, these circuits may be realized by one or a plurality of integrated circuits, and the plurality of processes shown in each embodiment may be realized by a single integrated circuit. Further, the LSI may be referred to as VLSI, super LSI, ultra LSI, or the like depending on the degree of integration.

  The memory 202 temporarily stores the program loaded from the storage 203 and provides a work area to the processor 201. The memory 202 also temporarily stores various data generated while the processor 201 executes the program. The memory 202 includes, for example and without limitation, a RAM (Random Access Memory), a ROM (Read Only Memory), and the like.

  The storage 203 stores the program. The storage 203 includes, for example and without limitation, a HDD (Hard Disk Drive), an SSD (Solid State Drive), a flash memory, and the like.

  The communication I/F 205 transmits and receives various data via the network 130. The communication may be executed by wire or wireless, and any communication protocol may be used as long as mutual communication can be executed. The communication I/F 205 has a function of performing communication with another information processing device via the network 130. The communication I/F 205 transmits various data to another information processing device according to an instruction from the processor 201. Further, the communication I/F 205 receives various data transmitted from another information processing device and transfers the data to the processor 201.

  The input/output I/F 204 includes an input device that inputs various operations on the information processing device 200 and the POS terminal 140, and an output device that outputs a processing result processed by the information processing device 200 and the POS terminal 140. In the input/output I/F 204, an input device and an output device may be integrated, or an input device and an output device may be separated.

  The input device is realized by any of all types of devices capable of receiving an input from a user and transmitting information related to the input to the processor 201, or a combination thereof. The input device includes, by way of example and not limitation, a hardware key such as a touch panel, a touch display, a keyboard, a pointing device such as a mouse, a camera (operation input via an image), and a microphone (operation input by voice). In the case of the POS terminal 140, the input device includes a reading device such as a code reader.

  The output device is realized by any of all types of devices capable of outputting the processing result processed by the processor 201, or a combination thereof. In the case of outputting the processing result as a video and/or a moving image, the output device is any one or all of the devices capable of displaying the display data according to the display data written in the frame buffer. It is realized by combination. Examples of the output device include, but are not limited to, a touch panel, a touch display, a monitor (for example, without limitation, a liquid crystal display, an OELD (Organic Electroluminescence Display), etc.), a head mounted display (HDM: Head Mounted Display), projection mapping, and a hologram. , A device capable of displaying an image, text information and the like in the air (may be a vacuum), a speaker (voice output), a printer, and the like. Note that these output devices may be capable of displaying display data in 3D.

  The program of each embodiment of the present disclosure may be provided in a state of being stored in a computer-readable storage medium. The storage medium can store the program on a “non-transitory tangible medium”. Programs include, by way of example and not limitation, software programs and computer programs.

  The storage medium is, where appropriate, one or more semiconductor-based or other integrated circuits (ICs) such as, but not limited to, field programmable gate arrays (FPGAs), application specific ICs (ASICs), etc. ), hard disk drive (HDD), hybrid hard drive (HHD), optical disk, optical disk drive (ODD), magneto-optical disk, magneto-optical drive, floppy diskette, floppy disk drive (FDD), magnetic It may include tape, solid state drive (SSD), RAM drive, secure digital card or drive, any other suitable storage medium, or any suitable combination of two or more thereof. Storage media may be volatile, non-volatile, or a combination of volatile and non-volatile, where appropriate.

  Further, the program of the present disclosure may be provided to the information processing apparatus 200 via any transmission medium (communication network, broadcast wave, etc.) capable of transmitting the program.

  Each embodiment of the present disclosure can also be realized in the form of a data signal embedded in a carrier wave in which a program is embodied by electronic transmission.

  Note that the program of the present disclosure is implemented using a script language such as Java Script (registered trademark) and Python, C language, Go language, Swift, Koltin, and Java (registered trademark) by way of example and not limitation.

  At least a part of the processing in the information processing device 200 may be realized by cloud computing including one or more computers.

  At least a part of the processing in the information processing device 200 may be performed by another information processing device. In this case, at least a part of the processing of each functional unit realized by the processor 201 may be configured to be performed by another information processing device.

<Other>
Unless explicitly stated, the configuration of the determination in the embodiment of the present disclosure is not essential, a predetermined process is operated when the determination condition is satisfied, or a predetermined process is performed when the determination condition is not satisfied. You may.

  In this disclosure, the use of "or" is intended to be inclusive rather than exclusive, unless explicitly stated otherwise or indicated by context. Thus, in this disclosure, "A or B" means "A, B, or both," unless stated otherwise or indicated by context. Further, "at least one of A and B" means "A, B, or both". Further, unless otherwise specified or indicated by context, “a”, “an”, or “the” shall mean “one or more”. Thus, herein, "an A" or "the A" means "one or more A," unless otherwise specified or indicated by context.

  This disclosure includes all changes, substitutions, variations, alterations, and modifications to the embodiments and/or examples of the present disclosure that can be made by those skilled in the art. Likewise, where appropriate, the appended claims cover all changes, substitutions, variations, alterations, and modifications to the embodiments and/or examples of this disclosure that can be made by those skilled in the art. Include. Furthermore, the present disclosure may include one or more features of the embodiments and/or examples of the present disclosure and other embodiments and/or examples of the present disclosure that can be made by those skilled in the art. Includes any combination of one or more features.

  In addition, a device or system or a component of a device or system that is adapted, arranged, capable, configured, usable, operable, or operable to perform a particular function. References in the appended claims to that device, system, or component are so adapted, arranged, capable, configured, enabled, enabled. Device, system, component, whether the device, system, component or its particular function is activated, turned on, or unlocked, as long as it is capable of operating or operating.

  Unless otherwise specified, the present disclosure may obtain consent from a user before or immediately before implementing any of the embodiments or examples. Further, the consent to be obtained may be comprehensive or may be obtained each time.

<First Embodiment>
The first embodiment is an embodiment in which the server 110 executes a refund process after receiving a return request from the terminal 120 online. Specifically, when returning a product, the user inputs a return request and transaction information regarding a product purchase transaction into the terminal 120. The terminal 120 transmits the accepted return request and transaction information to the server 110. The server 110 identifies the product identification information of the product from the received transaction information. After that, when the user returns the product to the physical store, the staff of the physical store or the like transmits the product identification information of the product received using the POS terminal 140 to the server 110. The server 110 executes the refund process when the product identification information specified from the transaction information received from the terminal 120 is the same as the product identification information received from the POS terminal 140 or the like in the actual store.

  Here, the “return request” is a user's intention to return the product. In addition, the “transaction information” is various kinds of information regarding a purchase transaction of a product, and includes a transaction identifier for identifying the purchase transaction. Further, the "product identification information" is information for identifying the product, and includes, for example, a product identifier and a product name attached to each product.

  According to the first embodiment, even when a user purchases a product at an actual store, the user can request a return of goods online without directly going to the actual store. Therefore, the user can return the product more easily.

<Functional configuration of the first embodiment>
The functional configuration of the server 110 and/or the terminal 120 will be described with reference to FIG. The functional unit disclosed in FIG. 3 is realized by cooperation of the processor 201 included in the information processing device 200, the memory 202, the storage 203, the input/output I/F 204, and the communication I/F 205.

  FIG. 3 is a block diagram showing a functional configuration of the communication system 1. The communication system 1 includes a server 110A, a server 110B, a terminal 120A, a terminal 120B, a terminal 120C, a POS terminal 140A, and a POS terminal 140B.

(1) Functional Configuration of Server The server 110 has a communication I/F 311, a control unit 312, and a storage unit 320.

  The communication I/F 311 transmits/receives information to/from the terminal 120 or the POS terminal 140 via the network 130. The communication I/F 311 corresponds to the communication I/F 205 in FIG. 2 described above. For example, the communication I/F 311 receives, from the terminal 120, transaction information relating to a product return request or purchase transaction.

  The control unit 312 includes a payment processing unit 313, a refund processing unit 314, an information generation unit 315, and a period setting unit 316.

  The payment processing unit 313 performs various processes for executing payment. Specifically, the payment processing unit 313 executes payment processing based on the transaction information of the purchase transaction received by the communication I/F 311 and the product price of the product.

  The refund processing unit 314 executes the refund processing based on the product price of the product when the product requested by the user to be returned and the product actually returned to the actual store by the user are the same product.

  Specifically, the refund processing unit 314 identifies the product identification information of the product for which the user requests the return, based on the transaction information received by the communication I/F 311 from the terminal 120 together with the return request. Further, the communication I/F 311 identifies the product identification information of the product received from the user by the actual store based on the product identification information received from the POS terminal 140.

  After that, the refund processing unit 314 executes the refund processing when the product identification information specified based on the transaction information received from the terminal 120 and the product identification information received from the POS terminal 140 are the same. At this time, the refund processing unit 314 executes the refund processing based on the product price of the product purchased by the user.

  The information generation unit 315 generates various information to be transmitted to the terminal 120. For example, the information generation unit 315 generates information (hereinafter, referred to as “permission information”) that permits return if the product requested by the user to be returned is a product that can be returned. The permission information is sent from the communication I/F 311 of the server 110 to the terminal 120. The information generation unit 315 also generates reception information. Here, the “reception information” is information indicating that the server 110 has accepted the return request. The reception information is sent from the communication I/F 311 of the server 110 to the terminal 120.

  The period setting unit 316 sets a returnable period of the product. Here, the “returnable period” is a period during which the purchased product can be returned. For example, a product whose returnable period is “10 days” can be returned within 10 days from the purchase date. Even if the physical store receives the product after the returnable period, even if the communication I/F 311 of the server 110 receives the return request within the returnable period, the product can be returned. Good. Further, the merchandise may be returned only when the actual store receives the merchandise within the returnable period, not limited to the timing of the merchandise return request.

  The period setting unit 316 may set the returnable period based on the category of the product. For example, the returnable period may be set to be short for products such as foods whose quality is likely to deteriorate over time. For example, the period setting unit 316 sets the returnable period of the product whose category is “book” to “20 days”, and the returnable period of the product whose category is “food” is the product whose category is “book”. It may be set to "2 days" which is shorter than the above.

  The storage unit 320 stores a transaction information DB 322, a product information DB 323, a user information information DB 324, and a store information DB 325, in addition to the programs executed by the server 110. The transaction information DB 322, the product information DB 323, the user information information DB 324, and the store information DB 325 will be described with reference to FIGS. 6 to 9.

  FIG. 6 is a diagram showing an example of the transaction information table 322A. The transaction information DB 322 manages transaction information in the transaction information table 322A. In the present embodiment, “transaction identifier”, “purchaser identifier”, “store identifier”, and “commodity purchase date” are managed as transaction information.

  Further, the transaction information table 322A manages the product identification information, the product price, and the returnable period in association with the transaction information. In the present embodiment, a “product identifier” is managed as the product identification information. The “commodity identifier” is an identifier for identifying the commodity, and is an arbitrary character string attached to each commodity in the present embodiment. Different product identifiers may be attached to all products, or the same product identifier may be attached to products having the same name, products having the same manufacturing number, and the like.

  The transaction information table 322A of FIG. 6 has columns of "transaction identifier", "purchaser identifier", "store identifier", "commodity purchase date", "commodity price", "commodity identifier", and "returnable period". It exists and the corresponding information is managed for each column. The information included in the transaction information table 322A is not limited to these, and may include arbitrary information.

  In the "transaction identifier" column, transaction identifiers for identifying purchase transactions are managed. In the present embodiment, the transaction identifier is an arbitrary character string given to each purchase transaction. The transaction information table 322A manages transaction information and the like regarding purchase transactions with transaction identifiers “111” and “222”.

  The user identifier of the purchaser is managed in the "purchaser identifier" column. The “user identifier” is an identifier for identifying a user who uses the communication system 1, and is an arbitrary character string given to each user in the present embodiment. In the present embodiment, in the purchase transaction with the transaction identifier “111”, the user with the user identifier “U01” is the purchaser. Further, in the purchase transaction with the transaction identifier “222”, the user with the user identifier “U02” is the purchaser.

  In the column of “store identifier”, store identifiers for identifying actual stores are managed. In the present embodiment, the store identifier is an arbitrary character string given to each actual store. In the present embodiment, the purchase transaction with the transaction identifier “111” is performed in the actual store with the store identifier “S01”. Further, the purchase transaction with the transaction identifier “222” is performed in the actual store with the store identifier “S02”.

  The column of “commodity purchase date” manages the date when the product was purchased. In the present embodiment, the products with the product identifiers “A01” and “A02” are purchased on “August 10, 2018”.

  The column of "commodity price" manages the price of the product purchased. In this embodiment, the product with the product identifier “A01” is purchased for “2000 yen”, and the product with the product identifier “A02” is purchased for “2400 yen”.

  Product identifiers are managed in the “product identifier” column. In the present embodiment, the product purchased in the purchase transaction with the transaction identifier “111” is the product with the commodity identifier “A01”. The product purchased in the purchase transaction with the transaction identifier “222” is the product with the product identifier “A02”. When a plurality of products are purchased in one purchase transaction, a plurality of product identifiers may be associated with one transaction identifier.

  The column of "returnable period" manages the returnable period set by the period setting unit 316. In the present embodiment, the returnable period of the product with the product identifier “A01” is “20 days”, and the returnable period of the product with the product identifier “A02” is “2 days”.

  FIG. 7 is a diagram showing an example of the product information table 323A. The product information DB 323 manages product information in the product information table 323A. Here, the "product information" is various kinds of information about the product. In this embodiment, there are columns of “product identifier”, “product name”, and “category”, and the product information corresponding to each column is managed. In addition, the product information table 323A is not limited to these, and may include arbitrary product information.

  Product identifiers are managed in the “product identifier” column. In the present embodiment, the product information table 323A manages product information about products with product identifiers “A01” and “A02”.

  In the “Product Name” column, product names are managed. In the present embodiment, the product name of the product identifier “A01” is “X1”, and the product name of the product identifier “A02” is “X2”.

  The category to which the product belongs is managed in the "category" column. In the present embodiment, the product with the product identifier “A01” has a category of “book”, and the product with the product identifier “A02” has a category of “food”. The category assigned to each product is not limited to one. For example, a plurality of higher conceptualized or lower conceptualized categories may be assigned.

  FIG. 8 is a diagram showing an example of the user information table 324A. The user information DB 324 manages user information in the user information table 324A. Here, the “user information” is various kinds of information regarding a user who uses the communication system 1. In this embodiment, there are columns of "user identifier", "address", and "credibility", and user information corresponding to each column is managed. The user information table 324A may include any user information without being limited to these.

  User identifiers are managed in the “user identifier” column. In the present embodiment, the user information table 324A manages user information about the users having the user identifiers “U01” and “U02”.

  The location information of the user is managed in the “address” column. In the present embodiment, the position of the user with the user identifier “U01” is “A prefecture”, and the position of the user with the user identifier “U02” is “B prefecture”. The position information managed by the user information table 324A may be determined based on the address information declared by the user or the position information of the terminal 120. Further, the position information may be managed in coordinate format information.

  The column of "credit" manages the credibility of the user. The "credibility" is a type of user evaluation information. The user evaluation information may be determined based on the user's past number of returns and the state of the returned product. For example, a user who has made a small number of past returns or a user who has returned the product in good condition may be evaluated as having a high credit rating. On the other hand, a user who has returned many times in the past or a user whose returned merchandise is in a bad state may be evaluated as having a low credit rating.

  Further, the evaluation information may be determined based on the evaluation information of the user on the predetermined electronic commerce platform. For example, a user who has received a high evaluation on a predetermined electronic commerce platform may be set to have a high credit rating, and a user who has a low evaluation may be set to have a low credit rating.

  In the present embodiment, the trustworthiness of the user with the user identifier “U01” is “high”. Further, the trustworthiness of the user having the user identifier “U02” is “low”. The method of expressing the credibility is arbitrary, and not limited to characters, it may be expressed by a numerical value or the like.

  FIG. 9 is a diagram showing an example of the store information table 325A. The store information DB 325 manages store information in the store information table 325A. Here, the “store information” is various kinds of information regarding actual stores that sell products. In this embodiment, there are columns of “store identifier”, “store name”, and “address”, and the store information corresponding to each column is managed. The information included in the store information table 325A is not limited to this, and may include arbitrary store information.

  Store identifiers are managed in the column of “store identifier”. In the present embodiment, the store information table 325A manages store information about actual stores with store identifiers “S01” and “S02”.

  The name of the actual store is managed in the “store name” column. In the present embodiment, the name of the actual store with the store identifier “S01” is “Y1”, and the name of the actual store with the store identifier “S02” is “Y2”.

  The location information of the actual store is managed in the “address” column. In the present embodiment, the address of the actual store with the store identifier “S01” is “C prefecture”, and the address of the actual store with the store identifier “S02” is “D prefecture”.

(2) Functional Configuration of Terminal Next, returning to FIG. 3, the functional configuration of the terminal 120 will be described. The terminal 120 includes an input/output I/F 331, a communication I/F 332, a control unit 333, and a storage unit 340.

  The input/output I/F 331 receives input of information and outputs information. The input/output I/F 331 corresponds to the input/output I/F 204 in FIG. The input/output I/F 331 may include a display, a speaker, a touch panel, a button, or the like. Further, the input/output I/F 331 may include a code reader that reads the product code attached to the product.

  The communication I/F 332 transmits/receives information to/from the server 110 or the POS terminal 140 via the network 130. The communication I/F 332 corresponds to the communication I/F 205 in FIG. The communication I/F 332 sends a merchandise return request or transaction information to the server 110, for example. Further, the communication I/F 332 receives reception information from the server 110.

  The display processing unit 334 controls the display performed by the input/output I/F 331. For example, when the communication I/F 332 receives the permission information from the server 110, the sentence indicating that the merchandise can be returned based on the permission information is displayed on the input/output I/F 331. Further, when the communication I/F 332 receives the reception information from the server 110, the display processing unit 334 may display, on the input/output I/F 331, a sentence indicating that the user's return request has been received.

  The issuing unit 335 issues a transaction identifier. As described above, the “transaction identifier” is an identifier for identifying a purchase transaction. The transaction identifier issued by the issuing unit 335 is associated with other transaction information such as a user identifier and is transmitted from the communication I/F 332 to the server 110. In the present embodiment, the transaction identifier is composed of an arbitrary character string as shown in the transaction information table 322A of FIG.

  A program 341 is stored in the storage unit 340. When the program 341 stored in the storage unit 340 is executed by the processor 201, the user can access the communication system 1 and receive a service.

<Operation processing of the first embodiment>
The processing of the communication system 1 according to the first embodiment will be described with reference to FIG. FIG. 4 shows an example of a sequence of a settlement process and a refund process using the store-reading type code settlement executed by the communication system 1.

  First, the POS terminal 140 acquires the product price and product identification information of the product that the user desires to purchase (step S100). For example, the code reader included in the POS terminal 140 may acquire the product price and the product identification information by reading the product code attached to the product. In the present embodiment, the POS terminal 140 acquires a product identifier as product identification information.

  Next, the input/output I/F 331 of the terminal 120 displays the two-dimensional code used for payment (step S101). For example, the two-dimensional code may be displayed on the display included in the terminal 120, triggered by the user pressing a button for displaying the two-dimensional code in an application for making a payment using the two-dimensional code. In the present embodiment, the code information of the two-dimensional code includes the purchaser identifier. Note that the payment is not limited to the two-dimensional code, and other information codes such as a one-dimensional code and a three-dimensional code may be used.

  The POS terminal 140 reads the two-dimensional code displayed on the terminal 120 (step S102). For example, the two-dimensional code may be read by a code reader included in the POS terminal 140.

  The POS terminal 140 acquires the purchaser identifier included in the code information of the two-dimensional code (step S103).

  Then, the POS terminal 140 issues a transaction identifier for the purchase transaction (step S104).

  The POS terminal 140 transmits the transaction information, the product price and the product identification information to the server 110 (step S105). In the present embodiment, the transaction information transmitted from the POS terminal 140 includes a transaction identifier, a purchaser identifier, and a store identifier.

  The payment processing unit 313 of the server 110 executes payment based on the information received from the POS terminal 140 (step S106). The communication I/F 311 of the server 110 may send a completion notification to the terminal 120 and the POS terminal 140 after the payment is completed.

  Here, the process indicated by the broken line in FIG. 4 (steps S100 to S106) is called a settlement process. The contents of the payment process are different between the store-reading code payment and the user-reading code payment, and the payment process using the user-reading code payment will be described later with reference to FIGS. 5A and 5B. ..

  When the payment process is completed, the storage unit 320 of the server 110 stores the transaction information in association with the product amount and the product identification information. Specifically, the storage unit 320 updates the transaction information table 322A by adding transaction information and the like.

  Further, the period setting unit 316 sets the returnable period, and the storage unit 320 updates the transaction information table 322A by adding the returnable period (step S108). At this time, the period setting unit 316 may set the returnable period based on the category of the purchased product or the like.

  Next, the refund process executed when the product is returned will be described. The terminal 120 receives a product return request and transaction information input from the user (step S109). For example, in a payment application, a return request and transaction information may be input from the user.

  The transaction information input by the user is information used by the user to specify a product for which a return is requested, and is, for example, a transaction identifier or the like. In addition, when a plurality of products are purchased in one purchase transaction, a plurality of products may be associated with one transaction identifier. In that case, since the refund processing unit 314 of the server 110 cannot uniquely identify the product only with the transaction identifier, the input/output I/F 331 of the terminal 120 displays a message requesting the user to input the product identifier, the product name, and the like. Good.

  The communication I/F 332 of the terminal 120 transmits the return request and transaction information received from the user to the server 110 (step S110). The communication I/F 311 of the server 110 receives the return request and the transaction information. The communication I/F 311 of the server 110 may send acceptance information indicating that the return request has been accepted to the terminal 120.

  The refund processing unit 314 of the server 110 identifies the product identification information associated with the transaction information (step S111). For example, when the transaction identifier is received as the transaction identification information, the refund processing unit 314 refers to the transaction information table 322A and identifies the product identifier associated with the transaction identifier as the product identification information.

  After that, when the product is returned to the actual shop by the user, the POS terminal 140 transmits the product identification information of the returned product to the server 110 (step S112). For example, the POS terminal 140 reads the product identifier included in the product code attached to the product by the code reader. Then, the POS terminal 140 transmits the product identifier to the server 110 as product identification information.

  Note that the product return processing by the user may be performed by the user directly bringing the product into the actual store, or by the user mailing the product to the actual store or a warehouse related to the actual store. Good.

  If the product identification information associated with the transaction information received together with the return request and the product identification information of the product returned to the actual store are the same, the refund processing unit 314 of the server 110 executes the refund process ( Step S113).

  The refund process is executed based on the product amount associated with the transaction information. For example, the refund processing unit 314 refunds the same amount as the product amount managed in the transaction information table 322A of FIG.

  After that, the server 110 transmits a notification of the completion of the refund process to the terminal 120 (step S114). When the input/output I/F 331 of the terminal 120 receives the completion notification, the input/output I/F 331 may output that the refund process is completed. This is the end of the payment process and the refund process using the store-reading type code payment.

  A settlement process using the user-readable code settlement will be described with reference to FIG. FIG. 5A shows an example of payment processing using the user-readable code payment executed by the communication system 1. Further, FIG. 5B shows another example of payment processing using user-readable code payment. The process shown in FIG. 5 is a process corresponding to the settlement process (step S200) shown by the broken line in FIG.

  First, an example of payment processing using user-readable code payment will be described with reference to FIG. The settlement process shown in FIG. 5A is an example of a settlement process using a static two-dimensional code that does not change according to a transaction.

  First, the POS terminal 140 displays the two-dimensional code used for payment (step S201). The two-dimensional code used for payment does not necessarily have to be displayed on the POS terminal 140, and may be one that is always posted at an arbitrary place in the actual store and can be read by the terminal 120. Here, the two-dimensional code used for settlement is a static two-dimensional code that does not change according to a transaction, and includes the store identifier of the actual store.

  After that, the terminal 120 acquires the store identifier of the actual store by reading the two-dimensional code with the code reader (step S202) (step S203).

  Next, the terminal 120 acquires the product price and product identification information of the product purchased by the user (step S204). For example, the terminal 120 may acquire the product price and the product identification information by reading the product code attached to the product with a code reader. Further, the terminal 120 may accept input of the product price and product identification information from the user via the input/output I/F 331.

  After that, the issuing unit 335 of the terminal 120 issues a transaction identifier for the purchase transaction (step S205).

  The terminal 120 transmits the transaction information, the product price, and the product identification information to the server 110. The transaction information transmitted includes a transaction identifier, a purchaser identifier, and a store identifier.

  The payment processing unit 313 of the server 110 executes payment based on the information received from the terminal 120 (step S207). With the above, the settlement process is completed.

  The payment process using the static two-dimensional code is not limited to the above-described mode, and may be, for example, a mode in which the transaction identifier, the product identification information, and the like are transmitted from the POS terminal 140 to the server 110. Specifically, first, the POS terminal 140 reads the product code attached to the product with a code reader, and acquires the product price and product identification information. After that, the issuing unit of the POS terminal 140 issues a transaction identifier for the purchase transaction. The POS terminal 140 transmits the transaction identifier, the product price, the product identification information, and the store identifier to the server 110.

  On the other hand, the terminal 120 reads a static two-dimensional code displayed on the POS terminal 140 or the like with a code reader and acquires a store identifier. Further, the input/output I/F 331 of the terminal 120 receives the input of the product price from the user. The communication I/F 332 of the terminal 120 transmits the store identifier and the product price to the server 110.

  The payment processing unit 313 of the server 110 matches various information received from the terminal 120 and the POS terminal 140 based on the date and time of reception of the information, the store identifier, the price of the product, and the like, and then executes the payment processing. The storage unit 320 also stores the various pieces of matched information in the storage unit 320.

  Next, another example of the payment process will be described with reference to FIG. The settlement process shown in FIG. 5B is an example of a settlement process using a dynamic two-dimensional code issued for each transaction.

  First, the POS terminal 140 acquires the product price and product identification information of the product that the user desires to purchase (step S210). For example, the POS terminal 140 reads the product code attached to the product with a code reader, and acquires the product price and product identification information.

  Then, the POS terminal 140 issues a transaction identifier for the purchase transaction (step S211).

  The POS terminal 140 transmits the store identifier, the product price, and the product identification information together with the transaction identifier to the server 110 (step S212).

  Next, the POS terminal 140 displays the two-dimensional code including the transaction identifier as information (step S213). Since the transaction identifier differs depending on the purchase transaction, the POS terminal 140 issues a different two-dimensional code for each purchase transaction.

  The terminal 120 reads the two-dimensional code displayed on the POS terminal 140 with the code reader (step S214) and acquires the transaction identifier (step S215).

  The communication I/F 332 of the terminal 120 transmits the purchaser identifier together with the acquired transaction identifier to the server 110 (step S216).

  The transaction identifier is common to the information received by the server 110 from the POS terminal 140 and the information received from the terminal 120. The payment processing unit 313 of the server 110 links the information received from the POS terminal 140 and the terminal 120 based on the transaction identifier, and then executes the payment (step S217). With the above, the settlement process is completed.

  Note that the payment process using the dynamic two-dimensional code is not limited to the above-described mode, and may be, for example, a mode in which the store identifier and product information are transmitted from the terminal 120 to the server 110. Specifically, the POS terminal 140 does not execute step S212, but displays the two-dimensional code including the transaction identifier, the store identifier, the item price, and the item identification information in step S213. After that, the terminal 120 reads the two-dimensional code with a code reader, and transmits the acquired transaction identifier, store identifier, product price, and product identification information to the server 110 together with the purchaser identifier. The payment processing unit 313 of the server 110 executes payment processing based on the information received from the terminal 120.

  The payment process described above is an example, and the present invention is applied not only to payment using a two-dimensional code but also to various electronic payments.

<<First Example>>
The first embodiment is an embodiment in which the input/output I/F 331 of the terminal 120 outputs whether or not the product can be returned in response to the return request made by the user. Specifically, the input/output I/F 331 of the terminal 120 outputs that the product can be returned if the timing when the user makes a return request is within the product returnable period, and after the returnable period has elapsed. For example, it will output that the item cannot be returned.

  According to the first embodiment, the user can know whether the product can be returned through the terminal 120 without going to the actual store. In addition, the user does not need to calculate the returnable period by himself. Therefore, it is possible to reduce the burden on the user in the return processing.

<<Functional configuration of the first embodiment>>
(1) Functional Configuration of Server The information generation unit 315 generates permission information when the communication I/F 311 accepts a return request within the product returnable period. Further, when the communication I/F 311 accepts the return request after the return possible period, the information generating unit 315 generates information that does not permit the return (hereinafter referred to as “non-permission information”). For example, the information generation unit 315 acquires the returnable period of the product by referring to the “returnable period” managed in the transaction information table 322A, and determines whether the return request is made within the returnable period. You may judge. The permission information or the non-permission information is transmitted to the terminal 120 by the communication I/F 311 of the server 110.

  The information generation unit 315 may also calculate the date of the last day of the returnable period. For example, the product purchase date of the product associated with the transaction identifier “111” shown in FIG. 6 is “August 10, 2018”, and the returnable period is “20 days”. At this time, the last day of the returnable period is "August 30, 2018". The calculated date of the last day of the returnable period may be transmitted from the communication I/F 311 of the server 110 to the terminal 120.

(2) Functional Configuration of Terminal When the input/output I/F 331 receives the permission information from the server 110, the input/output I/F 331 outputs that the merchandise can be returned. Further, when the input/output I/F 331 receives the disapproval information from the server 110, the input/output I/F 331 outputs that the product cannot be returned. An example of output by the input/output I/F 331 will be described with reference to FIG.

  FIG. 10 is a diagram showing an example of a screen display by the terminal 120. FIG. 10A shows an example in which a sentence indicating that a product can be returned is displayed on the display 350 of the terminal 120. Specifically, the sentence “You can return merchandise” is displayed on the display 350.

  In addition to the text that the item can be returned, the text that indicates the date of the last day of the returnable period, "Please return the item to the store where you purchased it by August 30, 2018." is displayed on the display 350. ing. By displaying the date of the last day of the returnable period, the user can know the returnable period.

  On the other hand, FIG. 10B shows an example in which a sentence saying that the item cannot be returned is displayed on the display 350 of the terminal 120. Specifically, on the display 350 shown in FIG. 10A, the sentence “Cannot be returned. The returnable period has expired.” is displayed.

<<Operation processing of the first embodiment>>
The first information processing executed by the server 110 will be described with reference to FIG. 11. In the first information process, when the communication I/F 311 receives the return request, the information generation unit 315 generates permission information or non-permission information, and the communication I/F 311 transmits the generated information to the terminal 120. It is processing.

First, the communication I/F 311 of the server 110 receives the return request and transaction information from the terminal 120 (step S120).

After that, the information generation unit 315 of the server 110 specifies the date of the last day of the merchandise return period (step S121). In this embodiment, the transaction information “11” is used as the transaction information.
1" is received. In this case, referring to the transaction information table 322A in FIG. 6, the product with the product identifier “A01” is purchased on “August 10, 2018”, and the returnable period is “
Since it is “20 days”, the last day of the returnable period is identified as “August 30, 2018”.

After that, the information generation unit 315 determines whether or not the communication I/F 311 has received the return request within the return possible period (step S122). In the case of the present embodiment, the information generation unit 315
It is determined whether the communication I/F 311 has received the return request before “August 30, 2018”.

When it is determined that the communication I/F 311 has received the return request within the return possible period (step S122: Yes), the information generation unit 315 generates permission information (step S123).
.. The communication I/F 332 also transmits the permission information to the terminal 120 (step S124).
..

When the communication I/F 311 does not determine that the communication I/F 311 has received the return request within the return possible period (step S122: No), the information generation unit 315 generates disapproval information (step S125).
). Further, the communication I/F 332 transmits the disapproval information to the terminal 120 (step S12).
6). Thus, the first information processing ends.

<<Second Example>>
The second example is an example in which the period setting unit 316 of the server 110 sets the returnable period based on the evaluation information of the user who is the purchaser of the product.

  According to the present embodiment, it is possible to appropriately set the returnable period based on the evaluation information, such as setting the returnable period to be short for a user having a low evaluation.

<<Functional configuration of the second embodiment>>
(1) Functional Configuration of Server The period setting unit 316 sets the returnable period of a product based on the evaluation information of the user. For example, when the evaluation of the purchaser user is high, the period setting unit 316 sets the returnable period longer than a predetermined period. On the other hand, when the evaluation to the user is low, the period setting unit 316 sets the returnable period shorter than the predetermined period.

  In the present embodiment, as shown in the user information table 324A of FIG. 8, user evaluation information is managed as “credibility”. At this time, the period setting unit 316 sets the returnable period of the product purchased by the user with the user identifier “U01” whose credit level is “high” longer than a predetermined period, and the user whose credit level is “low”. For the product purchased by the user having the identifier “U02”, the returnable period may be set shorter than a predetermined period. Here, the predetermined period is a returnable period determined in advance for each product, and may be determined based on, for example, the category of the product.

<<Operation processing of the second embodiment>>
FIG. 12 is a diagram showing the second information processing executed by the server 110. The second information processing is a process in which the period setting unit 316 sets the merchandise returnable period based on the user's evaluation information. The second information processing may be executed when the period setting unit 316 sets the returnable period in the process of step S108 shown in FIG.

  In the present embodiment, an example will be described in which the returnable period is set for the purchase transaction with the transaction identifier “111” shown in the transaction information table 322A of FIG.

  First, the period setting unit 316 acquires user evaluation information (step S130). In this embodiment, the purchaser of the product is the user with the user identifier “U01”. Therefore, the period setting unit 316 refers to the user information table 324A in FIG. 8 and acquires the credit level “high” of the user with the user identifier “U01”.

  Next, the period setting unit 316 sets the returnable period based on the user's evaluation information (step S131). In the present embodiment, since the user evaluation information is “high”, the period setting unit 316 may set the returnable period to be longer than the predetermined period. In the present embodiment, it is assumed that the period setting unit 316 sets the returnable period to “20 days”.

  Then, the storage unit 320 stores the returnable period (step S132). Specifically, the storage unit 320 updates the transaction information table 322A of FIG. 6 by adding a returnable period. In this embodiment, the storage unit 320 updates the transaction with the transaction identifier “111” so that the returnable period is “20 days”. Thus, the second information processing ends.

<<Third Example>>
The third example is an example in which the period setting unit 316 of the server 110 sets the returnable period based on the position information of the actual store and the position information of the purchaser who purchased the product.

According to the present embodiment, the returnable period is appropriately set in consideration of the mailing time when the purchaser returns the product to the actual store by mail.

<<Functional configuration of the third embodiment>>
(1) Functional Configuration of Server The period setting unit 316 sets the returnable period based on the position information of the actual store and the position information of the purchaser who purchased the product. Specifically, the returnable period is set based on the distance between the actual store position and the purchaser position.

  For example, when a purchaser returns a product to a physical store by mail, the longer the distance between the purchaser and the physical store, the longer it takes for the product to reach the physical store. Therefore, the period setting unit 316 sets the returnable period shorter than the predetermined period in consideration of the mailing time of the product when the distance between the actual store position and the purchaser's position is a predetermined distance or more. May be. On the other hand, when the distance between the position of the actual store and the position of the purchaser is equal to or less than the predetermined distance, the period setting unit 316 may set the returnable period to be longer than the predetermined period. Here, the predetermined period is a returnable period determined in advance for each product, and may be determined based on, for example, the category of the product.

<<Operation processing of the third embodiment>>
FIG. 13 is a diagram showing the third information processing executed by the server 110. The third information processing is a process in which the period setting unit 316 sets the returnable period based on the position information of the actual store and the position information of the purchaser who purchased the product. The third information processing may be executed when the period setting unit 316 sets the returnable period in the process of step S108 shown in FIG.

  In the present embodiment, an example will be described in which the returnable period is set for the purchase transaction with the transaction identifier “222” shown in the transaction information table 322A in FIG.

  First, the period setting unit 316 acquires the position information of the user (step S140). In this embodiment, the purchaser of the product is the user with the user identifier “U02”. Therefore, the period setting unit 316 refers to the user information table 324A in FIG. 8 and acquires the position information “B prefecture” of the user with the user identifier “U02”.

  In addition, the period setting unit 316 acquires the position information of the actual store (step S141). In this embodiment, a user purchases a product at a physical store with a store identifier “S02”. Therefore, the period setting unit 316 refers to the store information table 325A in FIG. 9 and acquires the location information “D prefecture” of the actual store with the store identifier “S02”.

  The period setting unit 316 sets the returnable period based on the position information of the actual store and the position information of the purchaser who purchased the product (step S142). In the present embodiment, it is determined that the distance between the purchaser's position "B prefecture" and the actual store position "D prefecture" is greater than or equal to a predetermined distance, and the period setting unit 316 determines the returnable period. Set shorter than period. In the present embodiment, it is assumed that the period setting unit 316 sets the returnable period to “2 days”.

  Then, the storage unit 320 stores the returnable period (step S132). Specifically, the storage unit 320 updates the transaction information table 322A of FIG. 6 by adding a returnable period. In the present embodiment, the storage unit 320 updates the transaction with the transaction identifier “222” so that the returnable period is “2 days”. With that, the third information processing ends.

<<Fourth Embodiment>>
The fourth embodiment is an embodiment in which the input/output I/F 331 of the terminal 120 displays the history information of the past purchase transaction, and the user selects from the displayed history information the purchase transaction regarding the product to be returned. ..

  According to this embodiment, the history information of past purchase transactions is displayed on the input/output I/F 331 of the terminal 120. The user can easily select a product to be returned based on the displayed past history information without directly inputting the transaction information such as the transaction identifier.

<<Functional configuration of the fourth embodiment>>
(1) Functional Configuration of Server The information generation unit 315 generates display information for displaying history information regarding the user's past purchase transactions on the input/output I/F 331 of the terminal 120. For example, when the user with the user identifier “U01” is going to return the product, the information generation unit 315 refers to the transaction information table 322A in FIG. 6 and displays the transaction information of the purchase transaction with the purchaser identifier “U01”. Obtain as history information. Further, the information generation unit 315 may obtain the product information of the product by referring to the product information table 323A of FIG. 7.

  The information generation unit 315 generates display information based on the information acquired from the various tables of the storage unit 320. For example, the display information may be information for displaying a list of history information on the display of the terminal 120 as shown in FIG. The display information generated by the information generation unit 315 is transmitted to the terminal 120 by the communication I/F 311 of the server 110.

  Further, when the communication I/F 311 receives the return request from the terminal 120, the information generation unit 315 generates reception information indicating that the server 110 has received the return request. The reception information is transmitted to the terminal 120 by the communication I/F 311 of the server 110.

(2) Functional Configuration of Terminal The input/output I/F 331 displays history information regarding the user's past purchase transaction based on the display information received by the input/output I/F 331 of the terminal 120 from the server 110. Here, the display mode of the history information will be described with reference to FIG.

  FIG. 14 is a diagram showing an example of the history information screen displayed on the display 350 of the terminal 120 according to the fourth embodiment. The “history information screen” is a screen on which history information of the user's past purchase transactions is displayed.

  On the display 350, history information regarding past purchase transactions of the user with the user identifier “U01” is displayed. In the present embodiment, the purchase date of the product, the product name of the purchased product, the store name of the actual store purchased, and the purchase price are displayed. The information displayed on the display 350 is not limited to this, and may include arbitrary information such as a transaction identifier.

  On the display 350 shown in FIG. 14, history information regarding two transactions is displayed in a list. The history information displayed in the upper row is history information related to a transaction having a purchase date of “August 10, 2018”, a product name of “X1”, a store name of “Y1”, and an amount of “2000 yen”. The history information displayed in the lower row is history information relating to a transaction with a purchase date of “August 15, 2018”, a product name of “X4”, a store name of “Y2”, and an amount of “400 yen”.

  In this embodiment, the history information is displayed in order from the oldest transaction, but the display order is not limited. For example, history information regarding a transaction in which the number of remaining days of the merchandise returnable period is small may be preferentially displayed.

  Further, the user may select the purchase transaction related to the product to be returned from the history information displayed on the display 350. At this time, the communication I/F 332 of the terminal 120 transmits the transaction information of the selected purchase transaction together with the return request to the server 110. In the present embodiment, the user selects the purchase transaction of the purchase date “August 10, 2018” displayed in the upper part as shown in FIG. The history information may be stored in the storage unit 340 of the terminal 120. By doing so, the terminal 120 can display the history information screen based on the history information stored in the storage unit 340 without receiving the history information from the server 110.

  Further, when the communication I/F 332 receives the acceptance information, the input/output I/F 331 outputs that the user's return request has been accepted by the server 110. The output mode of the input/output I/F 332 will be described with reference to FIG.

FIG. 15 shows an example of the acceptance completion screen displayed on the display 350 of the terminal 120.
The “acceptance completion screen” is a screen on which a sentence indicating that the return request by the user has been accepted is displayed. On the acceptance completion screen shown in FIG. 15, a sentence "Return request has been accepted." is displayed. Further, in the acceptance completion screen according to the present embodiment, in addition to the sentence that the return request by the user has been accepted, information regarding the purchase transaction selected by the user is also displayed.

<<Operation processing of the fourth embodiment>>
FIG. 16 is a diagram illustrating the fourth information processing executed by the server 110. The fourth information processing is processing in which the information generation unit 315 of the server generates display information and reception information, and the communication I/F 311 transmits the information to the terminal 120.

  First, the communication I/F 311 of the server 110 receives a history information display request from the terminal 120 (step S150). The communication I/F 332 of the terminal 120 may transmit a history information display request to the server 110 when the user presses a button requesting the display of history information in the application used for payment.

  Next, the information generation unit 315 of the server 110 acquires history information of the purchase transaction by the user (step S151). For example, the information generation unit 315 may acquire the history information by referring to the transaction information table 322A of FIG.

  The information generation unit 315 generates display information for displaying the history information on the input/output I/F 331 of the terminal 120 (step S152). After that, the communication I/F 311 transmits the display information generated by the information generation unit 315 to the terminal 120 (step S153).

  The input/output I/F 331 of the terminal 120 displays a history information screen as shown in FIG. 14 based on the received display information, and accepts a product return request and transaction information from the user via the history information screen. The communication I/F 332 of the terminal 120 transmits the return request and transaction information received from the user to the server 110.

  The communication I/F 311 of the server 110 receives the return request and transaction information from the terminal 120 (step S154).

  When the communication I/F 311 receives the return request, the information generation unit 315 of the server 110 generates reception information indicating that the server 110 has received the return request (step S155). The communication I/F 311 of the server 110 transmits reception information to the terminal 120 (step S156). With the above, the fourth information processing by the server 110 ends. The input/output I/F 331 of the terminal 120 may display a reception completion screen as illustrated in FIG. 15 when the communication I/F 332 of the terminal 120 receives the reception information from the server 110.

<<Fifth Embodiment>>
The fifth embodiment is an embodiment in which the code reader of the terminal 120 reads the code information of the product code attached to the product, and the refund processing unit 314 of the server 110 executes the refund process based on the code information.

According to this embodiment, the user can specify the product for which a return is requested by reading the product code attached to the product. That is, the user can easily specify the product for which the return is requested, without inputting the transaction information into the terminal.

<<Functional configuration of the fifth embodiment>>
(1) Functional Configuration of Server The refund processing unit 314 performs a refund process based on the code information received by the communication I/F 311 from the terminal 120. For example, when the code information includes the product identifier, the transaction information table 322A of FIG. 6 is referred to, and the transaction information of the purchase transaction in which the product is purchased and the product amount are acquired based on the product identifier. For example, when the code information includes the product identifier “A01”, the refund processing unit 314 acquires the transaction information and the product amount of the purchase transaction with the transaction identifier “111”.

Further, the communication I/F 311 of the server 110 receives the information such as the purchaser identifier and the purchase date of the product together with the code information, and the refund processing unit 314 determines the product requested by the user for the return based on the information. May be specified.

(2) Functional configuration of terminal The input/output I/F 331 outputs information prompting the user to read the product code. For example, when the terminal 120 includes a display, the display may display a code reading screen as shown in FIG. 17 that assists in reading the product code. The code reading screen will be described with reference to FIG.

  FIG. 17 is a diagram showing an example of a code reading screen displayed on the display 350 of the terminal 120 according to the fifth embodiment. On the display 350, a sentence urging the user to read the product code "Please scan the code of the product to be returned" is displayed. A reading frame 352 is displayed on the display 350. When the terminal 120 is positioned such that the product code is included in the reading frame 352, the code reader included in the input/output I/F 331 reads the product code.

  In addition to the code reading screen, the input/output I/F 331 may output to request the user to input the user identifier of the purchaser or the date of purchase of the product. The code information read by the input/output I/F 331 is transmitted to the server 110 by the communication I/F 332 of the terminal 120.

<<6th Example>>
The sixth embodiment is an embodiment in which the input/output I/F 331 of the terminal 120 outputs information for prompting the user to put up an item for sale on the electronic commerce platform (hereinafter referred to as “exhibition promotion information”).

  According to the present embodiment, the auction promotion information output to the input/output I/F 331 prompts the user to put a commodity on the electronic commerce platform. Therefore, the number of times of refund processing executed by the server 110 is reduced, and the processing load on the server 110 is reduced.

<<Functional configuration of the sixth embodiment>>
(1) Functional Configuration of Server The information generation unit 315 generates exhibition promotion information. The "exhibition promotion information" is information that prompts the user to put up an item for sale on the electronic commerce platform. The listing promotion information may be, for example, a sentence for promoting listing, such as "Would you like to list the item?". The generated exhibition promotion information is transmitted to the terminal 120 by the communication I/F 311.

  In addition, the information generation unit 315 may generate exhibition promotion information including the selling price of the product on the electronic commerce platform.

(2) Functional configuration of terminal The input/output I/F 331 outputs exhibition promotion information. For example, when the terminal 120 includes the display 350, the display displays the exhibition promotion information on the screen as shown in FIG. 18.

  FIG. 18 is a diagram showing an example of exhibition promotion information displayed on the display 350 of the terminal 120 according to the sixth embodiment. In the present embodiment, the display 350 displays a sentence "Do you want to sell the product?" that prompts you to sell the product.

  The display 350 displays a sales price list 354. The selling price table 354 is a list of selling prices on the electronic commerce platform of the same product as the product that the user requests to return. In the present embodiment, it is shown that the product is sold at "2200 yen" at the trading site A, "2000 yen" at the trading site B, and "1600 yen" at the trading site C. There is.

  Since the selling price of the product on the electronic commerce platform is included in the selling promotion information, the user can decide whether or not to sell the product in consideration of the selling price of the product on the electronic commerce platform. Further, by displaying the selling prices on a plurality of electronic commerce platforms, the user can determine which electronic commerce platform to sell the product while comparing the selling prices of the products.

<<Operation processing of the sixth embodiment>>
FIG. 19 is a diagram showing fifth information processing executed by the server 110. The fifth information processing is a process in which the information generation unit 315 of the server 110 generates exhibition promotion information and the communication I/F 311 transmits the exhibition promotion information to the terminal 120.

  First, the communication I/F 311 of the server receives the return request and transaction information from the terminal 120 (step S160). In this embodiment, it is assumed that the transaction identifier “111” is received as the transaction information.

  Next, the information generation unit 315 identifies the returnable period (step S161). In the present embodiment, referring to the transaction information table 322A, the returnable period is “20 days”.

  The information generation unit 315 determines whether or not the communication I/F 311 has received a return request after the lapse of the returnable period (step S162). In the present embodiment, the information generation unit 315 determines whether or not the communication I/F 311 has received a return request after “20 days” have passed since the product purchase date “August 10, 2018”.

  When it is determined that the return request is received after the returnable period has elapsed (step S162: Yes), the information generation unit 315 generates exhibition promotion information (step S163). After that, the communication I/F 311 transmits the exhibition promotion information to the terminal 120 (step S164).

  On the other hand, if the information generation unit 315 does not determine that the return request has been received after the returnable period has passed (step S162: No), the information generation unit 315 does not generate the exhibition promotion information. Thus, the fifth information processing ends.

  The user cannot return the merchandise that has passed the returnable period. Therefore, by sending the exhibition promotion information to the terminal 120 when the returnable period has passed, it is possible to efficiently promote the listing on the electronic commerce platform.

  The information generation unit 315 may generate the exhibition promotion information even when the return request is received within the returnable period.

  In addition, the information generation unit 315 may generate the exhibition promotion information when the merchandise returnable period has elapsed, regardless of whether or not the user has requested the return of goods.

  In addition, the information generation unit 315 may generate the exhibition promotion information when the product for which the return request is received is the same product as the product that the user using the electronic commerce platform desires to purchase.

  Specifically, the communication I/F 311 of the server 110 receives the product identification information of the product that the user who uses the electronic commerce platform desires to purchase from the information processing device that constitutes the electronic commerce platform. After that, the information generation unit 315 generates exhibition promotion information when the product identification information of the product that the user requests to return matches the product identification information of the product that the user who uses the electronic commerce platform desires to purchase. ..

  In addition, the terminal 120 may launch an application for using the electronic commerce platform when a request for selling an item on the electronic commerce platform is received from the user. At this time, the communication I/F 332 of the terminal 120 or the communication I/F 311 of the server 110 may transmit the product information of the product to the information processing device forming the electronic commerce platform.

  The embodiments described above are for facilitating the understanding of the present invention and are not for limiting the interpretation of the present invention. Each element included in the embodiment and its arrangement, material, condition, shape, size and the like are not limited to the exemplified ones and can be appropriately changed. Further, the configurations shown in different embodiments can be partially replaced or combined.

  DESCRIPTION OF SYMBOLS 1... Communication system, 110... Server, 110A... Server, 110B... Server, 120... 1st information processing apparatus, 120... Terminal 120A... Terminal, 120B... Terminal, 120C... Terminal, 130... Network, 140... 2nd information processing Device, 140... POS terminal, 140A... POS terminal, 140B... POS terminal, 200... Information processing device, 201... Processor, 202... Memory, 203... Storage, 204... Input/output interface (input/output I/F), 205... Communication interface (communication I/F) 311, communication I/F, 312, control unit, 313, payment processing unit, 314, refund processing unit, 315, information generation unit, 316, period setting unit, 320, storage unit, 322... Transaction information DB, 322A... Transaction information table, 323... Merchandise information DB, 323A... Merchandise information table, 324... User information DB, 324A... User information table, 325... Store information DB, 325A... Store information table, 333... Control unit, 334... Display processing unit, 335... Issuing unit, 340... Storage unit, 341... Program, 350... Display, 352... Reading frame, 354... Sales price list

Claims (19)

An information processing method executed by a third information processing device, which communicates with a first information processing device used by a user and a second information processing device used by a physical store,
When the user purchases a product at the physical store, receiving transaction information about the purchase transaction of the product from the first information processing device or the second information processing device;
Storing a product price of the product and product identification information in a storage unit in association with the transaction information;
Receiving the transaction information and a merchandise return request from the first information processing device,
When the user performs the merchandise return processing, if the merchandise identification information of the merchandise returned by the merchandise return processing is the same as the merchandise identification information associated with the transaction information received together with the merchandise return request. Performing a refund process based on the commodity price associated with the transaction information. When the return request is received from the first information processing apparatus within the return-possible period, a step of transmitting information permitting the return to the first information processing apparatus is further executed.
The information processing method according to claim 1. The returnable period is set based on the product information of the product,
The information processing method according to claim 2. The returnable period is set based on the evaluation information of the user,
The information processing method according to claim 2 or 3. The returnable period is set based on the location information of the actual store and the location information of the user,
The information processing method according to any one of claims 2 to 4. The step of performing the refund process is executed when the physical store receives a product from the user within the returnable period.
The information processing method according to any one of claims 2 to 5. Further executing a step of transmitting to the first information processing device information for prompting the sale of the product on the electronic commerce platform,
The information processing method according to any one of claims 2 to 6. The step of transmitting the information for urging the selling to the first information processing apparatus is executed when the return request is received from the first information processing apparatus after the returnable period has elapsed.
The information processing method according to claim 7. The step of transmitting the information for urging the selling to the first information processing device is executed when the refundable period has elapsed without executing the refund process,
The information processing method according to claim 7. In the step of transmitting the information for promoting the selling to the first information processing device, the product identification information of the product that the user requests to return is the product identification of the product that another user who uses the electronic commerce platform desires to purchase. Executed if the same as the information,
The information processing method according to claim 7. The information for promoting the listing includes a selling price of a product on the electronic commerce platform,
The information processing method according to any one of claims 7 to 10. The transaction information includes a transaction identifier for identifying the purchase transaction,
The information processing method according to any one of claims 1 to 11. The transaction information includes code information of a product code attached to the product,
The information processing method according to claim 12. The method further includes transmitting history information regarding the user's past purchase transactions to the first information processing device.
The information processing method according to any one of claims 1 to 13. The payment of the purchase transaction is performed by the second information processing device reading the two-dimensional code for payment displayed on the first information processing device,
The third information processing device receives the transaction information, the product price, and the product identification information from the second information processing device,
The information processing method according to any one of claims 1 to 14. The payment of the purchase transaction is performed by the first information processing device reading the two-dimensional code for payment displayed on the second information processing device,
The third information processing device receives the transaction information, the product price, and the product identification information from the first information processing device,
The information processing method according to any one of claims 1 to 14. An information processing device executed by a third information processing device, which communicates with a first information processing device used by a user and a second information processing device used by a physical store,
When the user purchases a product at the physical store, a first receiving unit that receives transaction information regarding a purchase transaction for the product from the first information processing device or the second information processing device,
A storage unit that stores the product price of the product and product identification information in association with the transaction information;
A second receiving unit that receives the transaction information and a product return request from the first information processing device;
When the user performs the merchandise return processing, if the merchandise identification information of the merchandise returned by the merchandise return processing is the same as the merchandise identification information associated with the transaction information received together with the merchandise return request. An information processing apparatus, comprising: a refund processing unit that executes a refund processing based on the commodity price associated with the transaction information. A third information processing device that communicates with a first information processing device used by a user and a second information processing device used by a physical store,
When the user purchases a product at the physical store, receiving transaction information about the purchase transaction of the product from the first information processing device or the second information processing device;
Storing a product price of the product and product identification information in a storage unit in association with the transaction information;
Receiving the transaction information and a merchandise return request from the first information processing device,
When the user performs the merchandise return processing, if the merchandise identification information of the merchandise returned by the merchandise return processing is the same as the merchandise identification information associated with the transaction information received together with the merchandise return request. A step of executing a refund process based on the commodity price associated with the transaction information. In the information processing device used by the user,
A step of controlling to display a history information screen including history information related to purchase transactions of products using two-dimensional code payment on the display unit of the information processing device;
Accepting transaction information regarding a purchase transaction for the product and a return request for the product from the user via the history information screen;
Transmitting the transaction information and the return request to another information processing apparatus that communicates with the information processing apparatus,
Receiving, from the other information processing device, reception information indicating that the other information processing device has accepted the return request,
Controlling to display the reception information on the display unit,
A program to execute.