JP2020077185A - Device to present and introduce interactive programs - Google Patents

Abstract

To provide a device to present and introduce programs that brings ease in confirming processing contents.SOLUTION: In a recording section 56, interactive programs CPO1 to CPn having a different function one another are recorded. By being associated with each of the interactive programs CP1 to CPn, an interactive window with a user during its operation is recorded as examples CUI1 to CUIn of a communication UI. Communication UI display means 54 receives, from a user terminal device T over the internet, a presentation request in which either of the interactive programs CP1 to CPn is identified. In accordance with this request, the communication UI display means 54 reads out the example for the communication UI recorded by being associated with the identified interactive program, and transmits thereof to the user terminal device T for displaying. Accordingly, the user is able to acknowledge what sort of processing including interactions during the operation is carried out, which is not just explaining the function.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a device for introducing and introducing an interactive program.

  Systems such as chatbots that perform processing using an interactive user interface are used. For example, there is a system in which an interactive user interface such as Lineworks (trademark) is used to perform desired processing while the user and the device interact with each other. It is used for inquiries about companies, inquiries for lost items, etc.

  With such a system, it is possible to automate the process and provide an environment that is easy for the user to use.

  A plurality of such systems are prepared for each function and are often selected for use.

Japanese Unexamined Patent Publication No. 2008-250814

  However, the above-mentioned conventional techniques have the following problems.

  If a large number of systems such as chatbots are provided by subdividing the functions, the number is too large and it becomes difficult for the user to select. In addition, when the program selects, there is a problem that it takes time to process because there are too many selection targets. Furthermore, it is difficult to understand what each function is, and it is difficult for the user to use it.

  A system that introduces each function of a program so that it can be grasped is disclosed in Patent Document 1. However, the content of the function is introduced in an explanatory manner, and it has not been possible to explain how the processing proceeds in the interactive processing as described above. Further, it does not solve the problem that the selection is complicated because the number is too large.

  It is an object of the present invention to provide a referral introduction system that solves at least one of the above problems.

  Some independently applicable features of the invention are listed.

(1) (2) A program introduction introducing device according to the present invention is an introduction introducing device for introducing and introducing the operation of an interactive program, which is a communication UI that follows the flow of processing when the interactive program operates. A recording unit in which an example is recorded in advance, and a communication UI display means for reading an example of the communication UI from the recording unit and displaying it on the display unit when the introduction button is clicked, and the interactive type when the introduction button is clicked And a enabling unit that performs processing for making the program available.

  Therefore, it is easy to know the operation of the interactive program by the communication UI.

(3) The program introduction introducing device according to the present invention is characterized in that the example of the communication UI is a moving image of an interactive screen in which the screen moves upward as the processing progresses.

  Therefore, it is easy to grasp the operation during use by looking at the screen.

(4) In the program introduction introducing device according to the present invention, the process of making available is a process of installing the interactive program, a process of modifying the already recorded interactive program to match the usage environment. , Or a process of activating the already recorded interactive program.

  Therefore, the interactive program can be activated by these processes.

(5) (6) (7) The cooperation system according to the present invention is mainly accessible to at least one user terminal device and accessible from the at least one user terminal device, and has a main purpose of providing a communication UI to the user. One or more UI server devices, a function server device accessible from the one or more user terminal devices, and providing a function other than the communication UI, and a cooperation device accessible to the UI server device and the function server device. In addition, (1a) a UI cooperation means for interacting with the user of the user terminal device via the UI server device to receive the user's command and send the processing result, and (1b) based on the user command. (2a) Introducing (2a): a linking unit having a function linking unit for instructing a function server device that realizes a desired function to perform a process and transmitting the processing result to the user terminal device via the UI server unit by the UI linking unit. When a button is clicked, a communication UI display unit that reads out an example of the communication UI from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates and displays the communication UI on the display unit, (2b) It is provided with a cooperating device including an introduction introducing unit having an enabling unit that performs a process of making the cooperation unit available when the introduction button is clicked.

  Therefore, it is easy to know the operation of the business flow from the communication UI. Furthermore, it is possible to cause the function server device to execute a process desired by the user using the communication UI and obtain the result using the communication UI.

(8) In the cooperation system according to the present invention, the cooperation unit refers to a recording unit that records a plurality of series of instructions for the UI server device and the function server device for realizing desired processing as a business flow, The feature is that processing is performed by selecting from the business flow of.

  Therefore, a desired process is selected from a plurality of processes.

(9) In the cooperation system according to the present invention, the UI server device has a dialogue room for each user to interact with the cooperation device, and according to the word input by the user in the dialogue room, The feature is that one of them is selected and executed.

  Therefore, the user can select and execute an appropriate business flow simply by inputting the wording.

(10) In the cooperation system according to the present invention, the cooperation means accumulates the processing history executed based on the business flow according to a command from the user or the group of users, and the business flow based on the accumulated processing history. It is characterized in that a modified workflow is created by modifying the.

  Therefore, the contents of the business flow can be changed more appropriately according to the accumulation of the processing contents.

(11) The cooperation system according to the present invention is characterized in that the cooperation device records the user ID for the UI server device and the user ID for each function server device in association with each other.

  Therefore, if the user ID of the UI server device is known, it is possible to acquire information of the user from the function server device and give a command to the function server device.

(12) In the cooperation system according to the present invention, the cooperation device records user terminal device information describing one or more terminal devices used by each user, and the user terminal device accessing the cooperation device is The feature is that processing is performed for different user terminal devices.

  Therefore, the user can perform processing for a user terminal device different from the user terminal device that is operated.

(13) The cooperation system according to the present invention is characterized in that the cooperation device acquires the user terminal device information from the function server device in association with the user ID.

  Therefore, the process of registering this can be omitted.

(14) (15) (16) The cooperation system according to the present invention is mainly accessible to at least one user terminal device and accessible from the at least one user terminal device, and has a main purpose of providing a communication UI to the user. One or more UI server devices, a function server device accessible from the one or more user terminal devices, and providing a function other than the communication UI, and a cooperation device accessible to the UI server device and the function server device. And (1) receiving a predetermined notification from the function server device, instructing another function server device that realizes a desired function to perform processing, and outputting the processing result to the user terminal device via the UI server device. When the cooperation means to be transmitted and the (2a) introduction button are clicked, an example of the communication UI is read out from a recording unit in which an example of the communication UI according to the flow of processing when the cooperation means is operated is pre-recorded and displayed. A cooperation device having a communication UI display means for displaying in a section and (2b) an introduction introducing means having an enabling means for performing processing for enabling the cooperation means when the introduction button is clicked. I have it.

  Therefore, it is easy to know the operation of the business flow from the communication UI. Furthermore, it is possible to cause the function server device to execute a process desired by the user using the communication UI and obtain the result using the communication UI.

(17) (18) (19) The cooperation system according to the present invention, one or more user terminal devices, a function server device accessible from the one or more user terminal devices, and providing a predetermined function, (1c) a recording unit for recording user terminal device information describing one or more user terminal devices used by each user, and (1d) receiving a user instruction from the user terminal device, referring to the recording unit, and A link means for instructing a function server device that realizes a desired function based on a user command and realizing processing for a user terminal device different from the user terminal device that the user has accessed, and (2a) introduction button A communication UI display unit that, when clicked, reads an example of the communication UI from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates, and displays the communication UI on the display unit; ) When the introduction button is clicked, there is provided a cooperation device having an introduction introducing means having an enabling means for performing processing for enabling the cooperation means.

  Therefore, it is easy to know the operation of the business flow from the communication UI. Further, the user can easily execute processing for another user terminal device different from the user terminal device being operated.

(20) The cooperation system according to the present invention is characterized in that the user terminal device has an administrator terminal device used by an administrator and a terminal device used by a user other than the administrator.

  Therefore, the administrator can manage the cooperative system and the user can use it.

(21) In the cooperation system according to the present invention, the introduction introducing means further transmits a message to the user terminal device by the cooperation means, and the message is logged in as an administrator for managing the cooperation device. It is characterized in that a link to a screen where the cooperation means can be used is included.

  Therefore, the administrator can introduce the business flow without logging in as the administrator, and can give authority to other users only for the introduction of the business flow.

  In the present invention, the “UI server device” is a concept including not only the server device that stores only the UI function program but also the part of the UI function program in the server device that stores the function program including the UI function program. ..

  In the embodiment, the “communication UI display means” corresponds to step S252 and the like.

  In the embodiment, the “use enabling unit” corresponds to step S253.

  In the embodiment, the “UI cooperation unit” corresponds to step S21, step S24, step S27 and the like.

  In the embodiment, the “function cooperation means” corresponds to steps S23, S24, steps S26, S27 and the like.

  The “cooperative device” is a concept that not only the device itself performs the process but also the process in cooperation with at least one other device or program. Therefore, this includes not only the case where the cooperation system (device) instructs a plurality of other devices or programs to perform processing, but also the case where the cooperation system (device) instructs a single device or program to perform processing. There is.

  The “program” is a concept including not only a program directly executable by the CPU but also a source format program, a compressed program, an encrypted program, and the like.

It is a functional block diagram of the introduction introduction device by one embodiment of this invention. This is the hardware configuration of the referral introduction device. It is a flow chart of an introduction introduction program. It is an example of an introduction top screen. It is an example of a communication UI. It is a functional block diagram of a cooperation system by a 2nd embodiment. It is a system configuration of a cooperation system. It is a hardware configuration of the cooperation device R. It is a flowchart of an introduction introduction process. This is the introduction top screen. It is a flowchart which shows operation | movement of a cooperation system. It is an example of a display screen of the user terminal device T. This is a business flow of USB temporary permission. It is a flowchart when the business flow of USB temporary permission is performed. It is a flowchart when the business flow of USB temporary permission is performed. It is a business flow of joining procedure. It is a flow chart at the time of performing the business flow of a joining procedure. It is a flow chart at the time of performing the business flow of a joining procedure. It is an example of a display screen of the user terminal device T. FIG. 20A is a diagram for explaining a part of the message system according to the first embodiment. FIG. 20B is a diagram for explaining a case where a telephone is used as the message system. FIG. 21A is a diagram for explaining a business flow activation trigger by a message. FIG. 21B shows an example in which the communication from the function server device (attendance management server device) is used as a trigger. FIG. 21C is an example in which the communication from the function server device (workflow server device) is used as a trigger. It is a functional block diagram of a cooperation system by a 3rd embodiment. It is a system configuration of a cooperation system. This is a work flow for dealing with lost smartphones. It is a flowchart at the time of performing the business flow corresponding to a smartphone loss. It is a flowchart at the time of performing the business flow corresponding to a smartphone loss. It is a flowchart at the time of performing the business flow corresponding to a smartphone loss. It is a flowchart at the time of performing the business flow corresponding to a smartphone loss. It is an example of a display screen of the user terminal device T. It is an example of a display screen of the user terminal device T. It is an example of a display screen of the user terminal device T. It is an example of a display screen of the user terminal device T. This is an example applied to the case of on-premises.

1. First embodiment
1.1 System Configuration FIG. 1 shows a functional configuration of a program introduction introducing device 50 according to an embodiment of the present invention. In the recording unit 56, interactive programs CPO1 to CPn having different functions are recorded. These interactive programs CPO1 to CPn are inactive in the initial state and cannot be used from the user terminal device T. It can only be executed after it has been changed to the active state. Also, in association with each of the interactive programs CP1 to CPn, interactive screens with the user during the operation are recorded as communication UI examples CUI1 to CUIn.

  The communication UI display means 54 receives an introduction request specifying any one of the interactive programs CP1 to CPn from the user terminal device T via the Internet. This referral request is likely to be made for an inactive interactive program. In response to this request, the communication UI display means 54 reads out an example of the communication UI recorded in association with the specified interactive program, and transmits and displays it on the user terminal device T.

  Therefore, the user can know not only the function description but also what kind of processing is performed including interaction during operation.

  Next, when any one of the interactive programs CP1 to CPn is specified from the user terminal device T and there is a request for availability, the enablement means 52 activates the interactive program. As a result, the user terminal device T can use the interactive program (displayed in the list of available interactive programs).

  As described above, the user can grasp the functions and interactions of the interactive program by the example of the communication UI, and activate the interactive program if necessary.

  FIG. 2 shows the hardware configuration of the cooperation device R. A memory 62, a hard disk 64, a DVD-ROM drive 66, and a communication circuit 68 are connected to the CPU 60. The communication circuit 68 is for connecting to the Internet.

An operating system 70, interactive programs CP1 to CPn, and communication UI examples CUI1 to CUIn are recorded on the hard disk 64. The interactive programs CP1 to CPn exhibit their functions in cooperation with the operating system 70. These programs are those recorded on the DVD-ROM 76 and installed on the hard disk 64 via the DVD-ROM drive 66. It may be downloaded from the Internet via the communication circuit 18 and installed.

1.2 Introduction Introduction Process The following describes an example of a system in which multiple interactive programs prepared for various procedures within a company are recorded.

  FIG. 3 shows a flowchart of the introduction introduction program. The employee operates the user terminal device T to access the introduction introducing device 50 and request transmission of the function introduction top screen (step S201). In response to this, the CPU 60 of the introduction introducing device 50 (hereinafter, may be abbreviated as the introduction introducing device 50) transmits a function introduction top screen as shown in FIG. 4 (step S251). An introduction button and an introduction button are provided in association with each function (interactive program).

  The user terminal device T displays this on the display (step S202). The user refers to this screen and operates the mouse or the like to select the introduction button of the function (interactive program) for which introduction is requested (step S203). By this selection, the user terminal device T transmits to the introduction introducing device 50 that the function (interactive program) is selected.

  In response to this, the introduction introducing device 50 reads an example of the communication UI recorded in association with the function (interactive program) and returns it (step S252). The user terminal device T displays this on the display (step S204).

  FIG. 5 shows an example of the communication UI. The communication UI recorded on the hard disk records the interaction between the user and the system as a moving image in a typical case.

  Here, the creation of the daily work report will be described as an example. As shown in FIG. 5A, first, it is displayed that the user has input a predetermined word “business daily report”. In response to this, the system asks, "We will create a daily work report for today. Where are you visiting?" In response to this, it is displayed as if the user replied "Kyoto system". Further, the system presents both companies and asks for selection because there are two suppliers with the Kyoto system.

  The above flow is sequentially displayed as a moving image. When the screen is used up, the screen is scrolled up and the display is continued as shown in FIG. 5B. Since the screen is scrolled in this manner even in the actual use situation, the user can know the feeling of use.

  When the questions about all items are completed, the interactive program generates a daily work report based on the information obtained from the user and saves the work daily report at a predetermined URL. That is shown in FIG. 5C. When finished, the introduction introducing device 50 displays the screen of FIG. 4 on the user terminal device T.

  As described above, the interactive program can be introduced. According to this embodiment, it is possible to realize an introduction that is easy for the user to intuitively understand without needing to explain extra functions.

  When the user refers to this introduction and wants to use this interactive program, he / she clicks the "Introduction" button of "Create daily work report" on the screen of FIG. As a result, the user terminal device T transmits to the introduction introducing device 50 that the "introduction" button of "create daily work report" has been clicked (step S205).

  In response to this, the introduction introducing device 50 activates the interactive program for creating the daily work report (step S253). In this embodiment, each interactive program has already been installed, and whether the introduction introducing device 50 can be used (active) or not (inactive) can be set for each user.

As described above, the user can use the desired function. If necessary, you can also see the feature introduction.

1.3 Other
(1) In the above embodiment, each interactive program has already been installed. However, only the interactive program requested to be installed may be installed. Alternatively, each interactive program may be recorded in the hard disk, and only the interactive program requested to be introduced may be set with a parameter that matches the environment so that it can be actually operated.

(2) In the above embodiment, the introduction introducing device 50 is constructed as a server device. However, the introduction introducing device 50 may be provided in the PC used by the user. In this case, no network is needed.

(3) In the above embodiment, a moving image is used as an example of the communication UI, but a still image may be used. In addition, the system may input both the user and the system to artificially drive the system according to the scenario. Furthermore, the interactive program may be temporarily available so that the user can actually input the information to display the screen.

(4) In the above embodiment, a screen is used as an example of the communication UI, but voice may be used in addition to or instead of the screen. This is preferable for an interactive program that performs a dialogue by voice.

(5) The above-described embodiment and its modification can be implemented in combination with other embodiments and modifications as long as they do not violate the essence thereof.

2. Second embodiment
2.1 System Configuration In this embodiment, a business flow for performing not only its own processing but also processing in cooperation with other programs will be described as an example of an interactive program.

  FIG. 6 shows a functional block diagram of the cooperation system according to the second embodiment. This system includes a user terminal device T, an administrator terminal device M, a UI server device U, a cooperation device R, and a function server device F.

  In this embodiment, the cooperation device R can be accessed from the administrator terminal device M used by the administrator (information system administrator or the like). The administrator accesses the cooperation device R and determines a work flow that can be used in the user terminal device T. Therefore, in this embodiment, the user who is not the administrator cannot determine which business flow to use, and uses the business flow defined by the administrator.

  The administrator accesses the cooperation device R from the administrator terminal device M and requests introduction of the business flow recorded in the recording unit 56. In response to this, the communication UI display means 54 of the cooperation apparatus R reads an example of the communication UI recorded in association with the designated business flow and transmits it to the administrator terminal apparatus M. The administrator terminal device M can display the received communication UI and know the contents of the interactive process.

  Further, the administrator transmits a request from the administrator terminal device M to enable the business flow that the user wants to use. The cooperation apparatus R sets the business flow so that each user can use it. In this way, the user is ready to use the cooperation device R.

  From the user terminal device T, an instruction from the user is transmitted to the cooperation device R. This instruction is performed by the communication between the user terminal device T and the cooperation device R via the UI server device U using the communication program provided by the UI server device U.

  In response to the user's instruction, the function cooperation unit 4 of the cooperation apparatus R instructs the function server apparatus F to execute the process. The processing result (or notification of processing completion) received by the function cooperation unit 4 from the function server device F is transmitted to the user terminal device T via the UI server device U by the UI cooperation unit 2.

  The user can realize desired processing by the function server device F using a user interface (communication UI) based on a familiar communication program. Also, the processing result can be obtained. Here, the communication UI means a user interface for communication between users or between a user and a computer. It is a concept that includes not only a user interface using a screen but also a user interface using voice and the like.

  FIG. 7 shows a system configuration according to an embodiment of the cooperation system. UI server devices U1 to Un and function server devices F1 to Fm are provided on the Internet. From the user terminal devices T1 to Tp and the administrator terminal device M connected to the Internet, the UI server devices U1 to Un and the function server devices F1 to Fm can be accessed via the Internet. Alternatively, the user terminal devices T1 to Tp and the administrator terminal device M can be accessed from the UI server devices U1 to Un and the function server devices F1 to Fm via the Internet.

  A cooperation device R is provided on the Internet. From the user terminal devices T1 to Tp and the administrator terminal device M, the cooperation device R can be accessed via the Internet.

  FIG. 8 shows the hardware configuration of the cooperation device R. A memory 12, a hard disk 14, a DVD-ROM drive 16, and a communication circuit 18 are connected to the CPU 10. The communication circuit 18 is for connecting to the Internet.

  An operating system 20, a cooperation program 22, and a work flow 24 are recorded on the hard disk 14. The cooperation program 22 cooperates with the operating system 20 to exert its function. These programs are those recorded in the DVD-ROM 26 and installed in the hard disk 14 via the DVD-ROM drive 16.

  The business flow 24 is a macro (program) that describes the processing procedure of the cooperation program 22. In this embodiment, various business flows 24 are recorded in advance for each cooperation process.

  Further, an example 25 of the communication UI is recorded in association with each business flow 24.

In addition, in this embodiment, all the business flows 24 are recorded, but in order to be used by the user, they must be set in the active state. The initially recorded business flow is a business flow template that cannot be used as it is, and it is necessary to adjust parameters and the like so as to match the environment. Therefore, this parameter is adjusted when the business flow is activated. Note that in this embodiment, a template in which parameters are set to be executable and a template before parameter setting are collectively referred to as a business flow.

2.2 Referral introduction process Figure 9 shows the flowchart of the referral introduction process of the cooperation program. The introduction introduction process is a process in which the administrator views the processing contents of the business flow and makes the business flow available.

  The administrator operates the administrator terminal device M to access the cooperation device R and request transmission of the function introduction top screen (step S301). In response to this, the CPU 10 of the cooperation device R (hereinafter, sometimes abbreviated as the cooperation device R) transmits a function introduction top screen as shown in FIG. 10 (step S351). In FIG. 10, areas V1 to V4 for four business flows are shown. An introduction button 80 and an introduction button 82 are provided in each of the areas V1 to V4.

  The administrator terminal device M displays this on the display (step S302). The administrator refers to this screen, operates the mouse or the like, and clicks the introduction button 80 of the workflow for which introduction is requested (step S303). By this selection, the administrator terminal device M transmits the fact that the business flow is selected to the cooperation device R.

  In response to this, the cooperation device R reads the communication UI example 25 recorded in association with the business flow 24 and returns it (step S352). The administrator terminal device M displays this on the display (step S304).

  The example 25 of the communication UI is composed of a moving image as in the first embodiment, and is displayed as a moving image of an interactive processing screen when the business flow is executed. For example, as an example of the communication UI, the screens shown in FIGS.

  As described above, the interactive program can be introduced. The administrator can look at this UI, determine whether it is beneficial to each user, and decide whether to introduce it.

  If the administrator refers to this introduction and wants to use this workflow, he / she clicks the introduction button 82 of the workflow to be introduced on the screen of FIG. As a result, the administrator terminal device M transmits to the cooperation device R that the introduction button 82 of the business flow has been clicked (step S305).

  In response to this, the cooperation apparatus R sets a parameter according to the environment in the work flow and makes it active (step S353).

As described above, the administrator can determine the business flow to be used by each user. If necessary, the UI introduction can be viewed.

2.2 Coordination process The following description will proceed assuming that some business flows can be used by the above-mentioned installation process.

  FIG. 11 shows a flowchart of the cooperation program 22. A user who uses this cooperation process logs in from the user terminal devices T1 to Tp to the communication system provided by any of the UI server devices U1 to Un (step S1). In this embodiment, an interactive system such as Lineworks (trademark), Hangouts (trademark), Chatwork (trademark), and Teams (trademark) is used as the communication system.

  In the following description, when the employee is prohibited from using the USB recording device (USB memory or the like) in the user terminal devices T1 to Tp, a case where the employee wants to temporarily use the USB recording device is taken as an example, and this cooperation system The processing of is shown.

  In the following example, it is assumed that the use of the USB recording device is prohibited as follows. The terminal monitoring program (installed in the function server device F1) monitors the mounting of the USB recording device in each of the user terminal devices T1 to Tp. Furthermore, when trying to access the USB recording device in each of the user terminal devices T1 to Tp, a terminal monitoring agent program (installed in each of the user terminal programs T1 to Tp) cooperating with the terminal monitoring program. However, it is designed to block this.

  A case where the user wants to temporarily use the USB recording device in the user terminal device T1 will be described. First, the user operates the user terminal device T1 to start up a terminal-side program of a communication system (a communication system provided by any of the UI server devices U1 to Un) normally used by the user. Here, Lineworks (trademark) of the UI server device U1 is used. The user terminal device T1 activates a terminal program of Lineworks (trademark) in response to a user operation, transmits a prerecorded user ID and the like to the UI server device U1, and logs in (step S1). ..

  Then, the user inputs a word for using the cooperation device R from the keyboard on the screen (dialog room) of the lineworks (trademark) group prepared for the cooperation system (step S2). In addition to the cooperation device R, this group includes users' colleagues, bosses, and the like as members.

  In this embodiment, the wording to be input is predetermined for each function to be used. For example, when it is desired to temporarily use the USB recording device, the phrase “I want to use USB” is specified to be input. The input message (word) is displayed on the display of the user terminal device T1 by a terminal-side program of Lineworks (trademark), as shown in FIG. 12A.

  The input message is transmitted from the user terminal device T1 to the UI server device U1. The UI server device U1 receives and records this message by the server program of Lineworks (trademark), and sends it to the cooperation device R and other members together with the user ID (step S11).

  In the cooperation device R, the business flow is activated according to the wording included in the message received by the processing of the cooperation program 22 (step S21). An example of the business flow recorded in the hard disk 14 of the cooperation apparatus R is shown in FIG. In FIG. 13, only a business flow of USB temporary permission is shown, but various other business flows are also recorded.

  In the first line of the business flow, a keyword that is a trigger for activation is recorded. This keyword is specified as different for each business flow.

  In the business flow of the USB temporary permission in FIG. 13, when both the characters “USB” and “use” are included in the message, it is activated. Here, since the received message "I want to use USB" includes both characters "USB" and "usage", the USB temporary permission business flow of FIG. 13 is activated.

  The cooperating device R thereafter executes the process according to the description of this business flow (step S22).

  14 and 15 are flowcharts when the business flow of the USB temporary permission of FIG. 13 is executed. The CPU 10 of the cooperation device R (hereinafter, may be abbreviated as the cooperation device R) executes the first line of the business flow. In the first line, the user ID received for LanScope Cat (trademark of MOTEX Co., Ltd.), which is an application for managing PC assets in the company (here, it is assumed to be installed in the function server F1), The user is instructed to acquire and return the information of the user terminal device T1 registered as being used (step S23). This command can be performed using the API prepared in LanScope Cat (trademark).

  In the cooperation device R, a correspondence table of the user ID of Lineworks (trademark) and the user ID of each function program such as LanScope Cat (trademark) is recorded in advance for each user. Therefore, when the cooperation device R sends the user ID to the LanScope Cat (trademark), the correspondence table is referred to and the previously acquired user ID of the LineWorks (trademark) is set to the user ID of the LanScope Cat (trademark). I am trying to convert it to and send it.

  The LanScope Cat (trademark) of the function server device F1 that received this command retrieves information (user name, manufacturer, model, user terminal ID, etc.) of the user terminal device registered in association with the user ID. , Replies to the cooperation device R (step S31).

  The second line of the business flow describes, as a trigger, that the process of the first line has been completed (that is, the user terminal information has been returned). Therefore, if the user information is transmitted from LanScope Cat (trademark), the process in the second line is executed.

  On the second line, the received user terminal information is transmitted to the UI server device U1 as a message to the user terminal device T1 by Lineworks (trademark) (step S24). At this time, "Is this your terminal device?" Is added as the message content.

  The UI server device U1 records this message and transfers it to the user terminal device T1 (and the user terminal devices of other users in the group) (step S12). In response to this, the user terminal device T1 displays a message on the display (step S3). The displayed message is shown in FIG. 12B.

  The user of the user terminal device T1 confirms this, and if correct, returns "YES" as a message (step S4). If they are different, "NO" is returned as a message.

  This message is transmitted to the cooperation device R (and the terminal devices of other users) via the UI server device U1 (step S13).

  “NO” is described as a trigger in the third line of the business flow, and “YES” is described as a trigger in the fourth line of the business flow. Therefore, if the above reply message is "NO", the third line is executed and the USB temporary permission process ends (step S25). At the end of the process, a message to that effect is transmitted to the user terminal device T1 via the UI server device U1 (operation flow, description is omitted in the flowchart). The same applies to the end of the following processing.

  If the above reply message is "YES", the fourth line will be executed. In the fourth line, for LanScope Cat (trademark), information of the USB recording device inserted in the USB port of the terminal device (that is, the user terminal device of the user) specified by the user terminal ID acquired in the second line ( Maker name, product name, etc.) Further, an instruction is issued to permit the use of the USB recording device (step S26).

  LanScope Cat (trademark) monitors each user terminal device in real time and acquires the status (including information of the device attached to the USB). Therefore, LanScope Cat (trademark) can acquire the information of the USB recording device attached to the USB port of the user terminal device T1. Also, as described above, LanScope Cat (trademark) cooperates with the client program of the user terminal device T1 to monitor the USB port in the user terminal device T1 and prohibit access to the USB recording device. There is.

  Upon receiving the usage permission command, LanScope Cat (trademark) commands the client program of the user terminal device T1 to allow access to the specified USB recording device. The use permission is continued for a predetermined time or until the USB recording device is removed. Upon completion of the above-mentioned temporary permission process, LanScope Cat (trademark) returns the information of the USB recording device and the temporary permission to the cooperation device R (step S33).

  The fifth line of the business flow describes “YES processing end” as a trigger. Therefore, when the processing of the fourth row is completed (when the completion of the temporary permission processing is transmitted from LanScope Cat (trademark)), the fifth row is executed.

  In the fifth line, LineWorks (registered trademark) transmits a message to the user terminal device T1 (and other terminal devices in the group) that the use of the USB recording device is temporarily permitted ( Steps S27 and S14).

  The user terminal device T1 receives this message and displays it on the display as shown in FIG. 12C (step S5). The user sees this and knows that the temporary use is permitted, and can use the USB recording device.

  In the above description, the case where the user uses the cooperation apparatus R has been described. However, the administrator can also use the cooperation device R from the administrator terminal device M. In particular, in the case of the administrator, it is possible to substitute the processing that the other user should perform for the other user. In this embodiment, a business flow for the manager is also provided to realize this.

For example, when the administrator inputs a keyword into Lineworks (trademark) prepared for the cooperation system, the management apparatus R recognizes that the sender of the message is the administrator by the ID, and Search for business flow. The administrator business flow in the case of acting on behalf of another user includes an item to be asked by Lineworks (trademark) for which user the process is performed.

2.3 Other
(1) In the above embodiment, the case of USB temporary permission has been described as an example, but various processes can be automated and executed by preparing various business flows. For example, a procedure that should be performed when a new employee joins the company can be prepared as a business flow, or a permission procedure as to whether or not new software can be installed in a terminal device can be prepared as a business flow.

  For example, FIG. 16 shows a part of the business flow for joining procedure. The flowchart is shown in FIGS. 17 and 18, and the display screen in the user terminal device T is shown in FIG. In this example, an entry form (or radio button form) is sent as a message. When the message system does not support the transmission of such a form, the cooperation device R may prepare an entry form and send the message by using the URL of the entry form as a link. Further, in FIG. 17, the necessary items are acquired in steps S71 and S81, but a form specifying the necessary items in the work flow may be prepared in advance.

  Note that, in the example of the business flow in FIG. 13, the contents of the interaction with the cooperation apparatus R can be viewed by other members (bosses and the like) belonging to the group. This is to allow other employees to see the behavior of other employees and give them the opportunity to be alerted if there is a behavior that is dangerous for security.

  However, as in the example of the business flow in FIG. 16, when the content that is related to the privacy of an individual is included in the exchange, only the user and the cooperation apparatus R should be able to see the content of the message. Is preferred. For example, it is preferable to use one-on-one chat instead of group chat.

(2) In the above embodiment, the message system by chat is used. That is, as shown in FIG. 20A, the cooperation device acquires the user ID when the user terminal device logs in to the message system (message server device) as text data. Further, message exchange between the user terminal device and the cooperation device is performed by text data via the message server device.

  The mechanism shown in FIG. 20A can be constructed by using an email, a short message, or the like instead of the message system by chat.

  Also, a telephone can be used as the user terminal device. In this case, as shown in FIG. 20B, the user connects to the telephone server device (which is connected when the user dials a predetermined telephone number) with the telephone and pushes the user ID according to the announcement (generated by pressing the dial button). Transmitted signal). The telephone server device transmits the user ID thus obtained as text data to the cooperation device. For exchanging messages, guidance is sent to the telephone from the telephone server device by synthetic voice (or pre-recorded voice may be used), and the user responds with a push signal from the telephone. The response content is transmitted to the cooperation device as text data in the telephone server device. The cooperation device transmits a message as text data to the telephone server device, and the telephone server device converts this to voice and transfers it to the telephone.

  The voice of the user from the telephone may be converted into text data and sent to the cooperation device.

(3) In the above embodiment, in the business flow, the process of the business flow is advanced by using the match of the keyword as a trigger. However, it is also possible to perform ambiguous matching instead of exact matching. For example, it is possible to prepare a synonym dictionary and start the operation even when a synonym of a keyword is input.

(4) In the above embodiment, as shown in FIG. 21A, a message from a user terminal device is acquired via a message server device (UI server device), and a corresponding work flow is obtained according to a keyword included in the message. I'm trying to start. That is, the business flow is activated by using the keyword in the message as a trigger.

  However, as shown in FIG. 21B, the end-of-work stamping information from the stamping machine (device that prints on the time card) connected to the attendance management server device that manages the attendance of employees is acquired via the attendance management server device. Then, based on this, the cooperative apparatus may activate some business flow.

  The time when the employee stamps on the stamping machine is transmitted to the attendance management server device together with the user ID. When the attendance management server device is stamped with the end of work, the user ID is transmitted to the cooperation device together with the finish time stamp. In the cooperation device, the user ID in the attendance management server device and the user IDs of other function programs are linked and managed.

  When the cooperation device receives the notification of the end of work, for example, the cooperation device activates a work flow for overtime service. In the service overtime work flow, the LanScope Cat (trademark) (function server device) is inquired based on the user ID whether or not the user is using the user terminal device at predetermined time intervals. If the user terminal device of the user is used even after a predetermined time (for example, 30 minutes) has passed from the time of the end of work stamp, the cooperation device causes the message terminal device to notify the user terminal device of the message. To send. This is because there is a suspicion of overtime work. If the user is not logged in to the message system, a message is sent from the cooperation device to the user's smartphone or the like by push communication (or a call is made and a warning message is sent).

  In addition, as shown in FIG. 21C, the business flow is activated by being triggered by some approval in the workflow system (circulation system for approval or approval) (for example, when all approval authorities approve). May be.

  In this case, the linking device should be informed of the current state as a member of the workflow system. When the cooperation device confirms the approval information (for example, when a specific user is permitted to use the specific system), the cooperation device allows the internal authority system (function server device) to permit the specific system for the user. Instruct to do.

  When the cooperation device receives the notification of the completion of the permission process, the cooperation completion message is transmitted to the user device via the message server device (not shown).

(5) In the above embodiment, the recorded business flow is fixed. However, the usage history of the business flow by each user may be recorded in the cooperation device, and the content of the business flow may be automatically corrected (or proposed) based on the usage history. For example, if there are cases in which four options are presented and a response from the user is sought, even after a considerable number of executions have been performed, the option with the number of responses “0” should be deleted. May be.

  Alternatively, only the options with a large number of cases selected by the entire user may be displayed, and the other options may be collectively displayed as “others”. The user can know the contents of the other options by clicking the “other” option.

  For example, in the paid vacation business flow, as the question that the cooperation device R asks the user, "1. illness" and "2. family circumstances" are asked along with the question "Please select the type of paid from the following options". It is assumed that there is prepared a work flow in which options such as “3. special vacation” and “4. other” are shown. When “4. Other” is selected, it is assumed that the business flow is configured as shown in the options such as “11. Refresh vacation” and “12. Condolence”.

  Here, the cooperation device R modifies the business flow so that the items selected by each user are totaled and the top three most frequently used items are adopted as the options of “1.”, “2.”, and “3.”. To do. By performing this regularly (eg, once every six months), convenience for the user is enhanced.

(6) In the above embodiment, the cooperation device R executes the cooperation process according to the business flow. However, this may be realized by a normal program or the like without using the business flow.

(7) In the above embodiment, the process is performed according to the business flow automatically selected from the prepared business flows. However, it is also possible to display a list of business flows and execute the business flow selected by the user.

(8) In the above embodiment, the case where the number of communication systems used by the user (such as Lineworks (trademark)) is one has been described. When the user uses two or more communication systems, the communication system used when the message is sent to the cooperation apparatus may be used to proceed the processing.

(9) In the above embodiment, only the administrator can access the cooperation device R and perform activation control of the work flow. However, other users may be allowed to control the activation of the business flow.

(10) When a company or the like operating the cooperation device R adds a business flow to the cooperation device R, the fact that the business flow has been added is notified to the administrator terminal device M and the user terminal device T by Line Works (trademark). ) Or the like may be used for contact. At this time, the cooperation device R separately generates a screen (no login is required as an administrator) having the same function as the introduction introduction screen (see FIG. 10) for the added work flow, and links the URL. It is preferable to attach as.

  As a result, the administrator can introduce the business flow without logging in to the management screen for managing the business flow of the cooperation apparatus R.

  Further, by notifying the user of the URL of the screen generated in this way by using Lineworks (trademark) or the like, it is possible to give the non-administrator user the authority to introduce only the business flow. You can

(11) The above-described embodiment and its modification can be implemented in combination with other embodiments and modifications as long as they do not violate the essence.

3. Third embodiment
3.1 System Configuration FIG. 22 shows a functional block diagram of a cooperation system according to the third embodiment of the present invention. This system includes user terminal devices Ta and Tb, an administrator terminal device M, a UI server device U, a cooperation device R, and a function server device F.

  In this embodiment, the cooperation device R can be accessed from the administrator terminal device M used by the administrator (information system administrator or the like). The administrator accesses the cooperation device R and determines a work flow that can be used in the user terminal devices Ta and Tb. Therefore, in this embodiment, the user who is not the administrator cannot determine which business flow to use, and uses the business flow defined by the administrator.

  The administrator accesses the cooperation device R from the administrator terminal device M and requests introduction of the business flow recorded in the recording unit 56. In response to this, the communication UI display means 54 of the cooperation apparatus R reads an example of the communication UI recorded in association with the designated business flow and transmits it to the administrator terminal apparatus M. The administrator terminal device M can display the received communication UI and know the contents of the interactive process.

  Further, the administrator transmits a request from the administrator terminal device M to enable the business flow that the user wants to use. The cooperation apparatus R sets the business flow so that each user can use it. In this way, the user is ready to use the cooperation device R.

  The user terminal devices Ta and Tb are terminal devices used by the same user. From the user terminal device Ta, an instruction from the user is transmitted to the cooperation device R. This instruction is performed by the communication between the user terminal device Ta and the cooperation device R via the UI server device U using the communication program provided by the UI server device U.

  In this embodiment, the user uses the user terminal device Ta to communicate with the cooperation device R to instruct processing to the user terminal device Tb. The fact that the user terminal device Ta and the user terminal device Tb are used by the same user is registered in the cooperation device R in advance. Alternatively, the function server device F is inquired and acquired.

  In response to the user's instruction, the function cooperation unit 4 of the cooperation apparatus R instructs the function server apparatus F to execute the process for the user terminal apparatus Tb. The function server device F transmits the processing result of the user terminal device Tb to the cooperation device R. The processing result (or notification of processing completion) received by the function cooperation unit 4 from the function server device F is transmitted to the user terminal device T via the UI server device U by the UI cooperation unit 2.

  The user can realize the processing of the user terminal device Tb by the function server device F by using the user terminal device Ta and the user interface by the familiar communication program. Also, the processing result can be obtained.

  FIG. 23 shows the system configuration of the cooperation system according to this embodiment. UI server devices U1 to Un and function server devices F1 to Fm are provided on the Internet. From the user terminal devices Ta and Tb and the administrator terminal device M connected to the Internet, these UI server devices U1 to Un and the function server devices F1 to Fm can be accessed via the Internet. Alternatively, the UI server devices U1 to Un and the function server devices F1 to Fm can access the user terminal devices Ta and Tb and the administrator terminal device M via the Internet. The user terminal devices Ta and Tb are devices used by the same user. For example, the user terminal device Ta is a desktop PC and the user terminal device Tb is a smartphone. The user terminal devices of other users are also connected, but they are not shown.

  A cooperation device R is provided on the Internet. From the user terminal devices Ta and Tb and the administrator terminal device M, the cooperation device R can be accessed via the Internet.

The hardware configuration of the cooperation device R is the same as that of FIG.

3.2 Introduction Introduction Process Since the introduction introduction process is the same as that of the second embodiment, the description is omitted.

3.3 Cooperation Processing The flowchart of the cooperation program 22 is the same as that shown in FIG. It is also the same that the business flow is selectively activated by the keyword included in the message transmitted from the user terminal device Ta via the UI server device U1.

  In the following, a process when the user loses the smartphone will be described as an example. FIG. 24 shows a work flow for dealing with loss of a smartphone. The flowchart is shown in FIGS.

  In the first line, "smartphone" and "without" are shown as the wording of the trigger. For example, a user who has lost his smartphone activates Lineworks (trademark) from the user terminal device Ta, which is a desktop PC, and says "I lost my smartphone" on the chat screen (dialog room) with the collaboration device R. It is assumed that the input is made (see FIG. 29). The cooperation device R receives this message and activates the smartphone loss handling business flow shown in FIG. 24 because both the keywords “smartphone” and “not” are included.

  In the first line, the linking device R sends a message to the user terminal device Ta by LineWorks (trademark) (steps S121 and S111). This message is displayed on the display of the user terminal device Ta (step S101). A display example is shown in FIG. Immediate action is indicated. It should be noted that this display screen shows only a part of the display of the desktop PC (screen part by Lineworks (trademark)).

  When the transmission of the message ends, the cooperation device R manages the smartphone or mobile phone used by the employee and manages the operation of the same with LanScope An (trademark of MOTEX) (function server device F2). The user is instructed to acquire the information of the (user terminal device Tb) (steps S122 and S123). At this time, the cooperation apparatus R reads out the terminal ID of the smartphone recorded in advance in association with the user ID of LineWorks (trademark), and gives an instruction to LanScope An (trademark) along with the terminal ID.

  In response to this, LanScope An (trademark) transmits smartphone information (phone number, OS, user, etc.) to the cooperation apparatus R (step S131). Upon receiving this, the cooperation device R transmits the smartphone information as a message to the user terminal device Ta by Lineworks (trademark) (steps S124 and S112).

  The message is displayed on the display of the user terminal device Ta (step S102). FIG. 30 shows a display example of the message. The user confirms whether the displayed smartphone is his or her own smartphone and replies YES or NO (step S103). The reply message is sent to the cooperation apparatus R by Lineworks (trademark) (step S113).

  The cooperation device R ends the process if the reply message is NO. If YES, the business flow of FIG. 24 and the process of the fifth line are executed. That is, the LanScope An (trademark) is instructed to acquire the current position of the smartphone (step S126). LanScope An (trademark) cooperates with an agent program installed on the user's smartphone to acquire and record the smartphone's location information in real time. Therefore, LanScope An (trademark) reads the final position information of the smartphone and transmits it to the cooperation device R (step S132).

  The cooperation device R that has acquired the position information transmits this as a message to the user terminal device Ta by Lineworks (trademark) (6th line of business flow, step S127). The user terminal device Ta displays this message (step S104). FIG. 31 shows a display example of the message. In this embodiment, the cooperation apparatus R generates a screen displaying the received smartphone position (latitude and longitude) on the map, and transmits a link to the screen as a message. Therefore, the user can know the current position of the smartphone on the map by clicking this link.

  Further, the linking device R transmits a message as to whether or not the smartphone is initialized (remote wipe) by remote operation to the user terminal device Ta by Lineworks (trademark) (7th line of business flow, step S128). .. The user terminal device Ta displays this message (step S105). The display example is shown in the upper part of FIG. The user sees this and replies with YES or NO whether the remote wipe is performed (step S106).

  This message is transmitted to the cooperation apparatus R by Lineworks (trademark) (step S116). If the reply is NO, the cooperation device R ends the process. If the reply is YES, the process in the ninth line of the business flow is executed. That is, the cooperation apparatus R commands the LanScope An (trademark) to execute the remote wipe of the smartphone (step S1291).

  LanScope An (trademark) receives this instruction and executes the wipe process in cooperation with the agent program of the smartphone (steps S133 and S141). As a result, the smartphone is initialized, and the possibility that personal information or the like is misused by another person can be eliminated.

  Upon confirming the completion of the remote wipe, LanScope An (trademark) sends a message to that effect to the cooperation apparatus R (step S134). In response to this, the cooperation apparatus R transmits the completion of the wipe as a message to the user terminal apparatus Ta by Lineworks (trademark) (last step of business flow, steps S1292, S117).

  The user terminal device Ta displays this (step S107). The display example is shown in the lower part of FIG. The user can see this and confirm the completion of the wipe.

In this way, conventionally, the process of requesting the wipe of a smartphone by requesting the administrator of LanScope An (trademark) by phone or the like can be automated.

3.4 Other
(1) In the above embodiment, the user terminal device (such as a desktop PC or smartphone) used by the user is recorded in advance in the cooperation device R in association with the user ID of each user. However, if the function program of the function server device records the information of the user terminal device used by the user in association with the user ID, the device information may be acquired from the function program.

  Also, for each user, the cooperation device may obtain a list of user IDs (a list of user IDs for each service or system) from a function program (for example, Active Directory (trademark)) that manages user IDs for each system. You can Furthermore, if the cooperation device obtains the information of the user terminal device from a system (for example, LanScope Cat (trademark) or LanScope An (trademark)) that manages the user terminal device, a list of user IDs for each user is used. A list of user terminal devices can be generated.

(2) In the above embodiment, the case where the smartphone is lost has been described. However, it can be similarly applied to the case where a notebook computer, a tablet computer or the like is lost.

(3) In the above embodiment, the case where a user terminal device is lost is taken as an example, and the case where a user terminal device operated by the user performs processing relating to another user terminal device has been described. However, when there are a plurality of terminal devices used by the user, it is generally applicable to the case where the user terminal device operated by the user performs a process related to another user terminal device. For example, it can be applied to the case where it is desired to obtain a processing result by remotely operating an in-house personal computer from a smartphone or a tablet on the go.

(4) In the above embodiment, the cooperation device R is placed on the Internet. Therefore, it is necessary that the UI server device U and the function server device F capable of cooperating are also placed on the Internet.

  Therefore, the function server device Fx or the like that operates on-premises cannot be accessed from the cooperation device R on the Internet, and cannot cooperate. In such a case, as shown in FIG. 33, it is possible to solve the problem by providing a cooperation agent device Re capable of communicating with the on-premises function server device Fx on the Internet. In FIG. 33, the user terminal device / administrator terminal device is omitted.

  The cooperation agent device Re obtains the information of the function server device in real time. Therefore, the cooperation device R can acquire the information managed by the function server device Fx from the cooperation agent device Re. Further, the cooperation device R can issue an instruction to the function server device Fx via the cooperation agent device Re.

  The configuration as shown in FIG. 33 can be applied to the second embodiment as well.

(5) In the above embodiment, the UI server device is used, but the user terminal device and the cooperation device R may directly communicate with each other.

(6) In the above embodiment, the case has been described in which a user who has lost the user terminal device Tb uses the cooperative system from the user terminal device Ta that he or she uses. However, it is also possible to access Lineworks (trademark) and the like using the ID of the user terminal device of another person and use the cooperative system.

(7) Other examples described in the first and second embodiments are also applicable to the third embodiment.

Claims (21)

An introduction introduction device for introducing and introducing the operation of an interactive program,
A recording unit that records in advance an example of a communication UI that follows the flow of processing when the interactive program operates.
A communication UI display means for reading an example of the communication UI from the recording unit and displaying the communication UI when the introduction button is clicked;
When an introduction button is clicked, an enabling means for performing processing for enabling the interactive program,
Program introduction introduction device equipped with. A program for introducing a program for introducing and introducing the operation of an interactive program by a computer.
When the introduction button is clicked, a communication UI display means for reading out an example of the communication UI from a recording unit in which an example of the communication UI according to the flow of processing when the interactive program is operated is recorded in advance and displaying it on the display unit. ,
A program introduction introduction program for causing the interactive program to function as an enabling unit that performs a process of making the interactive program available when the introduction button is clicked. In the apparatus of claim 1 or the program of claim 2,
An example of the communication UI is a moving image of an interactive screen in which the screen moves upward as the processing progresses, or a device or a program. In the apparatus of claim 1 or the program of claim 2,
The process of making available is a process of installing the interactive program, a process of modifying the previously recorded interactive program to match the usage environment, or a previously recorded interactive program. An apparatus or a program including any of the processes for bringing a computer into an active state. One or more user terminal devices,
One or more UI server devices that are accessible from the one or more user terminal devices and have a main purpose of providing a communication UI to the user;
A function server device accessible from the one or more user terminal devices and providing a function other than the communication UI;
A cooperating device that can access the UI server device and the function server device, and (1a) interacts with the user of the user terminal device via the UI server device to receive a user's command and send a processing result. And (1b) instruct processing to a function server device that realizes a desired function based on the user command, and the processing result is transmitted to the user terminal device via the UI server device by the UI cooperation device. When a (2a) introduction button is clicked on a linking means having a function linking means, an example of a communication UI according to a flow of processing when the linking means operates is an example of a communication UI from a recording unit in which it is recorded in advance. Communication UI display means for reading out and displaying on the display unit, and (2b) introduction introducing means having an enabling means for performing processing for enabling the cooperation means when the introduction button is clicked. Cooperation device,
A collaborative system equipped with. One or more user terminal devices, one or more UI server devices that are accessible from the one or more user terminal devices and have a main purpose of providing a communication UI to the user, and access from the one or more user terminal devices A cooperating device capable of cooperating with a function server device that provides a function other than the communication UI,
(1a) UI cooperation means for interacting with the user of the user terminal device via the UI server device to receive the user's command and to send the processing result, and (1b) a desired function based on the user command. Coordinating means having a function coordinating means for instructing a function server device that realizes the process to perform processing, and transmitting the processing result to the user terminal device via the UI server device by the UI coordinating means,
(2a) When the introduction button is clicked, an example of the communication UI is read out from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates, and the communication UI is displayed on the display unit. Display means, and (2b) when the introduction button is clicked, introduction introducing means having an enabling means for performing processing for enabling the cooperation means,
Cooperation device equipped with. One or more user terminal devices, one or more UI server devices that are accessible from the one or more user terminal devices and have a main purpose of providing a communication UI to the user, and access from the one or more user terminal devices A collaborative program for realizing a collaborative device for a system, which is possible and includes a function server device that provides a function other than the communication UI, the computer including:
(1a) UI cooperation means for interacting with the user of the user terminal device via the UI server device to receive the user's command and to send the processing result, and (1b) a desired function based on the user command. Coordinating means having a function coordinating means for instructing a function server device that realizes the process to perform processing, and transmitting the processing result to the user terminal device via the UI server device by the UI coordinating means,
(2a) When the introduction button is clicked, an example of the communication UI is read out from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates, and the communication UI is displayed on the display unit. A cooperation program for functioning as an introduction introducing means having a display means and (2b) an enabling button for performing processing for enabling the cooperation means when an introduction button is clicked. The system, device or program according to any one of claims 5 to 7,
The coordinating unit refers to a recording unit that records a plurality of series of instructions for the UI server device and the function server device for realizing a desired process as a business flow, and selects from the plurality of business flows to perform the process. A system, device or program characterized by the above. The system, device or program according to claim 8,
The UI server device has an interaction room for each user to interact with the cooperation device,
A system, a device, or a program, wherein any one of the business flows is selected and executed in accordance with a word input by a user in a dialogue room. The system, device or program according to claim 8 or 9,
The coordinating unit accumulates a processing history executed based on the business flow according to a command of a user or a group of users, and generates a modified business flow in which the business flow is corrected based on the accumulated processing history. A system, device or program characterized by. The system, device or program according to any one of claims 5 to 10,
A system, a device or a program, wherein the cooperation device records a user ID for a UI server device and a user ID for each function server device in association with each other. The system, apparatus or program according to any one of claims 5 to 11,
The cooperation device records user terminal device information describing one or more terminal devices used by each user,
A system, a device, or a program, which performs a process for a user terminal device different from a user terminal device that has accessed the cooperation device. The system, device or program according to claim 12,
The user terminal device information is obtained from the function server device by the cooperation device in association with the user ID, a system, a device or a program. One or more user terminal devices,
One or more UI server devices that are accessible from the one or more user terminal devices and have a main purpose of providing a communication UI to the user;
A function server device accessible from the one or more user terminal devices and providing a function other than the communication UI;
A cooperating device that can access the UI server device and the function server device, and (1) receives a predetermined notification from the function server device and instructs another function server device that realizes a desired function to perform processing. An example of a communication UI that follows the flow of processing when the cooperation unit that transmits the processing result to the user terminal device via the UI server device and (2a) the introduction button is clicked Communication UI display means for reading out an example of the communication UI from the recording section recorded in advance and displaying it on the display section, and (2b) enabling means for performing processing for enabling the cooperation means when the introduction button is clicked A cooperation device having an introduction introducing means having
A collaborative system equipped with. One or more user terminal devices, one or more UI server devices that are accessible from the one or more user terminal devices and have a main purpose of providing a communication UI to the user, and access from the one or more user terminal devices A cooperating device capable of cooperating with a function server device that provides a function other than the communication UI,
A cooperating device that can access the UI server device and the function server device, and (1) receives a predetermined notification from the function server device and instructs another function server device that realizes a desired function to perform processing. Linking means for transmitting the processing result to the user terminal device via the UI server device,
(2a) When the introduction button is clicked, an example of the communication UI is read out from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates, and the communication UI is displayed on the display unit. Display means,
(2b) When the introduction button is clicked, introduction introduction means having an enablement means for performing processing for enabling the cooperation means,
Cooperation device equipped with. One or more user terminal devices, one or more UI server devices that are accessible from the one or more user terminal devices and have a main purpose of providing a communication UI to the user, and access from the one or more user terminal devices A link program for realizing a link device capable of linking with a function server device that provides a function other than the communication UI by a computer, the program comprising:
A cooperating device capable of accessing the UI server device and the function server device,
(1) Cooperative means for receiving a predetermined notification from the function server device, instructing another function server device that realizes a desired function to perform processing, and transmitting the processing result to the user terminal device via the UI server device When,
(2a) When the introduction button is clicked, an example of the communication UI is read out from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates, and the communication UI is displayed on the display unit. Display means,
(2b) A cooperation program for functioning as an introduction introducing means having an enabling means for performing processing for enabling the cooperation means when the introduction button is clicked. One or more user terminal devices,
A function server device accessible from the one or more user terminal devices and providing a predetermined function;
(1c) a recording unit for recording user terminal device information describing one or more user terminal devices used by each user, and (1d) receiving a user instruction from the user terminal device, referring to the recording unit, and A link means for instructing a function server device that realizes a desired function based on a user command and realizing processing for a user terminal device different from the user terminal device that the user has accessed, and (2a) introduction button A communication UI display unit that, when clicked, reads an example of the communication UI from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates, and displays the communication UI on the display unit; ) When an introduction button is clicked, a cooperation device having an introduction introducing means having an enabling means for performing processing for enabling the cooperation means,
A collaborative system equipped with. A cooperating device for a system including one or more user terminal devices and a function server device that is accessible from the one or more user terminal devices and provides a predetermined function,
(1c) a recording unit for recording user terminal device information describing one or more user terminal devices used by each user,
(1d) receiving a user command from the user terminal device, referring to the recording unit, instructing a function server device that realizes a desired function based on the user command, and the user terminal device that the user has accessed Coordinating means for realizing processing for another user terminal device,
(2a) When the introduction button is clicked, an example of the communication UI is read out from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates, and the communication UI is displayed on the display unit. Display means,
(2b) When the introduction button is clicked, introduction introduction means having an enablement means for performing processing for enabling the cooperation means,
Cooperation device equipped with. Coordination for realizing, by a computer, a cooperation device for a system including one or more user terminal devices and a function server device that is accessible from the one or more user terminal devices and provides a predetermined function A program,
(1d) receiving a user's instruction from the user terminal device, referring to a recording unit that records user terminal device information describing one or more user terminal devices used by each user, and a desired function based on the user instruction Coordinating means for instructing the function server device to realize processing for a user terminal device different from the user terminal device accessed by the user,
(2a) When the introduction button is clicked, an example of the communication UI is read out from a recording unit in which an example of the communication UI is recorded in advance according to the flow of processing when the cooperation unit operates, and the communication UI is displayed on the display unit. Display means,
(2b) A cooperation program for functioning as an introduction introducing means having an enabling means for performing processing for enabling the cooperation means when the introduction button is clicked. The system, device or program according to any one of claims 5 to 19,
The system, device or program, wherein the user terminal device has an administrator terminal device used by an administrator and a terminal device used by a user other than the administrator. The system, device or program according to any one of claims 5 to 20,
The introduction introducing means further comprises:
A message is transmitted to the user terminal device by the cooperation means,
The system, the apparatus or the program, wherein the message includes a link to a screen where the cooperation unit can be used without logging in as an administrator for managing the cooperation apparatus.

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