JP2005078563A - Cooperation indication information generation system and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To generate cooperation indication information so as to be able to execute a job flow representing cooperative processing even under an unexpected condition. <P>SOLUTION: A job flow management part 31 confirms whether respective service processors will be normally operated in accordance with a job flow or not before executing an indication statement. In the case that a service processor described in the indication statement does not exist on a network, an alternative service retrieval part 32 retrieves a service processor capable of substituting for the service processor, from on the network. A substitution information acquisition part 33 acquires substitution information for accessing the service processor, from the alternative service retrieval part 32 and accesses service processors described in the indication statement and alternative service processors to acquire various operation states and transmits this acquired information to a management server 40. An indication statement correction determination part 41 of the management server 40 determines whether the indication statement should be corrected or not on the basis of the transmitted information. An indication statement automatic editing part 12 edits the indication statement on the basis of a determination result of the indication statement correction determination part 41. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a cooperation instruction information generation system and program, and more particularly, to a cooperation instruction information generation system and program for checking cooperation instruction information before executing cooperation processing.

  In various business activities in companies and the like, business processing by electronic information exchange using information technology is rapidly increasing among many users. A job flow system has been proposed to realize business processing by electronic information exchange using such information technology.

  The user registers a process related to a certain job as a job flow in the job flow system. Then, the job flow system can electronically transmit business process information to the user in charge of the next process according to the already defined job flow.

  Conventionally, in such a job flow system, when processing is interrupted in the middle, (1) the interrupted processing unit is corrected to enable normal operation, or (2) processing is replaced by a pre-specified alternative service. Or (3) It is necessary to rewrite the instruction sheet so that a different processing unit is used.

  When performing (1) and (3), the user notifies the system administrator to that effect, and the system administrator works according to the information. For this reason, there is a problem that it takes time until the user performs a desired process.

  In addition, when (2) is performed, the job flow process is not interrupted. However, when this process is used again, there is a problem in that an alternative service is performed many times, resulting in unnecessary processing. .

  On the other hand, Patent Document 1 describes that, in a workflow (job flow) system, substitution processing is performed when the time is over, and the definition table is automatically changed. Specifically, as shown in FIG. 1 of Patent Document 1, the prior art described in Patent Document 1 includes a table 101 that defines a processing order between users, and a table 102 that defines a limited processing time for each user. In addition, a table 103 that defines a circulation destination in the case where information circulation to the next user is not performed even after the time limit has passed, and a table 104 that defines the limit of occurrence of automatic correction are provided. Then, the control processing block 110 monitors the elapsed time from the time when the information is distributed to each user, and when the time limit of the table 102 is reached without completing the process, the control processing block 110 transfers to the distribution destination of the table 103. Information is automatically circulated.

Japanese Patent Application Laid-Open No. 2004-228561 describes that the burden of setting work of workflow information for managing a series of data processing work using a computer is reduced. Specifically, in the prior art described in Patent Document 2, as shown in FIG. 1 of Patent Document 2, the apparatus 100 sets workflow information W indicating the order of operations to be performed for each job. The workflow information is stored in the server device 200. Each of the client devices 11 to 13 performs a predetermined operation based on the workflow information W presented from the server device 200. On the other hand, the operator can perform a work different from the work procedure indicated in the workflow information W based on practical judgment. At this time, the work procedure actually performed is stored in the management server apparatus 200 as a history. Then, the apparatus 100 can set new workflow information W based on this history.
JP-A-10-105622 (FIG. 1) JP-A-11-306254 (FIG. 1)

  However, since the prior art described in Patent Document 1 and Patent Document 2 executes a predetermined process without determining the situation when the process is interrupted, the situation does not apply to the situation assumed in advance. There is a possibility that incorrect processing is executed, and there is a problem that adversely affects the entire system.

  The present invention has been proposed to solve the above-described problem, and a cooperation instruction information generation system that generates cooperation instruction information so that a job flow representing cooperation processing can be executed even in an unexpected situation, and The purpose is to provide a program.

  The cooperation instruction information generation system according to claim 1 confirms whether each service operates normally based on cooperation instruction information indicating cooperation contents of a plurality of services that respectively perform predetermined processing on document data. Confirmation means, a determination means for determining a correction format of the cooperation instruction information based on the confirmation result of the confirmation means, and a new cooperation instruction by correcting the cooperation content based on the determination result of the determination means Generating means for generating information.

  According to the sixth aspect of the present invention, the cooperation instruction information generation program operates each service normally based on the cooperation instruction information indicating the cooperation contents of a plurality of services that respectively perform predetermined processing on document data. A confirmation means for confirming, a determination means for determining the correction format of the cooperation instruction information based on the confirmation result of the confirmation means, and a new content by correcting the cooperation content based on the determination result of the determination means And function as a generation means for generating the appropriate cooperation instruction information.

  In the above invention, the service refers to a function that can be used with respect to a document in response to an external request, and is not particularly limited, for example, copying, printing, scanning, facsimile transmission / reception, mail delivery, and the like.

  The confirmation unit confirms whether each service operates normally before the cooperation processing apparatus executes the cooperation processing based on the cooperation instruction information. Note that the cooperation instruction information refers to information indicating cooperation contents of a plurality of services that respectively perform predetermined processing on document data.

  The determination unit determines the correction format of the cooperation instruction information based on the confirmation result of the confirmation unit. The correction format varies depending on the type of service and the operating state of the service, and includes, for example, instruction correction, instruction addition, and nothing. And a production | generation means corrects the cooperation content based on the discrimination | determination result of a discrimination | determination means, and produces | generates new cooperation instruction information.

  Therefore, according to the above invention, it is confirmed whether each service operates normally based on the cooperation instruction information, the correction format of the cooperation instruction information is determined based on the confirmation result, and the cooperation content is corrected based on the determination result. Thus, by generating new cooperation instruction information, it is possible to generate cooperation instruction information for performing a desired process without bothering the user.

  The cooperation instruction information generation system according to claim 2 confirms whether each service operates normally based on cooperation instruction information indicating cooperation contents of a plurality of services each performing predetermined processing with respect to document data. Confirmation means, history information storage means for storing the confirmation result of the confirmation means as history information, and determination means for determining the correction format of the cooperation instruction information based on the history information stored in the history storage means; And generating means for correcting the cooperation contents to generate new cooperation instruction information based on the determination result of the determining means.

  According to a seventh aspect of the present invention, there is provided a cooperation instruction information generation program in which each service operates normally based on cooperation instruction information indicating cooperation contents of a plurality of services that perform predetermined processing on document data. A confirmation means for confirming, a history information storage means for storing the confirmation result of the confirmation means as history information, and a correction format of the cooperation instruction information based on the history information stored in the history storage means Based on a determination unit and a determination result of the determination unit, the function is performed as a generation unit that corrects the cooperation content and generates new cooperation instruction information.

  The history information storage means stores the confirmation result of the confirmation means as history information. In the history information, a tendency when each service described in the cooperation instruction information does not operate normally appears. Since the determination unit determines the correction format of the cooperation instruction information based on the history information, the correction format can be determined in consideration of the tendency when the service does not operate normally.

  Therefore, according to the above invention, it is confirmed whether each service operates normally based on the cooperation instruction information, the confirmation result is stored as history information, the correction format of the cooperation instruction information is determined based on the history information, Based on the determination result, the cooperation contents are modified to generate new cooperation instruction information, and the cooperation instruction information is generated so that a desired output can be obtained in consideration of the tendency when the service does not operate normally. be able to.

  The cooperation instruction information generation system according to claim 3 confirms whether each service operates normally based on cooperation instruction information indicating cooperation contents of a plurality of services that respectively perform predetermined processing on document data. Confirmation means, service information management means for managing service information related to each service, determination means for determining a correction format of the cooperation instruction information based on service information managed by the service information management means, Generating means for correcting the cooperation content and generating new cooperation instruction information based on the determination result of the determination means.

  According to an eighth aspect of the present invention, there is provided a cooperation instruction information generation program in which each service operates normally on the basis of cooperation instruction information indicating cooperation contents of a plurality of services that respectively perform predetermined processing on document data. Confirmation means for confirming, service information management means for managing service information related to each service, and determination means for determining a correction format of the cooperation instruction information based on service information managed by the service information management means And based on the determination result of the determination unit, the function is performed as a generation unit that corrects the cooperation contents and generates new cooperation instruction information.

  The service information management means manages service information regarding each service on the network. Thereby, the service information management means always knows even if there is a change, addition, failure or error in the service. Then, the determination unit determines the correction format of the cooperation instruction information based on the service information.

  Therefore, according to the above invention, the service information management unit that checks whether each service operates normally based on the cooperation instruction information and manages service information regarding each service on the network, and the service information management unit manages the service information. Based on the service information, a determination unit that determines a correction format of the cooperation instruction information, and based on a determination result of the determination unit, the cooperation content is corrected to generate new cooperation instruction information. Even when the service status fluctuates, cooperation instruction information can be created according to the fluctuation.

  The cooperation instruction information generation system according to a fourth aspect of the present invention is the invention according to any one of the first to third aspects, wherein the content of the cooperation instruction information generated by the generation unit is displayed. Display means is further provided.

  The cooperation instruction information generation program according to claim 9 is the invention according to any one of claims 6 to 8, wherein the content of the cooperation instruction information generated by the generation means is displayed. Display on the means.

  Therefore, according to the said invention, the content of the produced | generated cooperation instruction information can be confirmed with a user.

  The cooperation instruction information generation system according to claim 5 is the invention according to any one of claims 1 to 4, wherein the generation unit corrects the original cooperation instruction information. New cooperation instruction information is generated, or new cooperation instruction information is generated while leaving the original cooperation instruction information.

  The cooperation instruction information generation program according to claim 10 is the invention according to any one of claims 6 to 9, wherein the generation means corrects the original cooperation instruction information. New cooperation instruction information is generated, or new cooperation instruction information is generated while leaving the original cooperation instruction information.

  Therefore, according to the above invention, the cooperation instruction information can be corrected without leaving the original cooperation instruction information.

  Note that when the service processing apparatus that executes the service is a printer, the generation unit does not generate cooperation instruction information even if the printer determines that there is a paper jam. The generation unit may generate new cooperation instruction information by leaving the original cooperation instruction information when an error occurs due to a lifetime of the printer drum.

  In addition, when the service processing apparatus that executes the service is waiting for execution of the job and there is no service processing apparatus that can replace the service processing apparatus, the generation unit corrects the original cooperation instruction information to obtain new cooperation instruction information. It only has to be generated. Furthermore, when the generation unit cannot access the service processing apparatus that executes the service, the generation unit may correct the original cooperation instruction information and generate new cooperation instruction information.

  The cooperation instruction information generation system and program according to the present invention confirms whether each service operates normally based on the cooperation instruction information, determines the correction format of the cooperation instruction information based on the confirmation result, and based on the determination result By correcting the cooperation content and generating new cooperation instruction information, it is possible to generate cooperation instruction information that performs a desired process without bothering the user.

  Hereinafter, first to third embodiments of the present invention will be described in detail with reference to the drawings.

[First Embodiment]
FIG. 1 is a block diagram showing a configuration of a service processing system according to the first embodiment of the present invention. A service processing system is a system in which various services and applications are connected via a network.

  A service is a function that can be used for a document in response to an external request. Services include, for example, copying, printing, scanning, facsimile transmission / reception, mail delivery, repository storage, reading from a repository, OCR (Optical Character Recognition) processing, noise removal processing, etc., and are not particularly limited. . A service processing apparatus to be described later refers to a device that executes service processing, and is not particularly limited to a scanner, a computer, a printer, or the like.

  The service processing system includes an instruction generation server 10 that generates an instruction, a client terminal 20, a cooperation processing server 30 that controls execution of cooperation processing (job flow) described in the instruction, a management server 40, A scanner 50 that scans a paper medium to generate image data, a computer 60 that executes a service based on a predetermined software program, a printer 70 that prints out image data, and a printer 71 that has the same functions as the printer 70 And.

  An instruction is an interface (I / F) for invoking each service and information representing the relationship (job flow) of each service when a series of linkage processes are decomposed into a plurality of functional processes (services) Data including information and information for configuring a graphical user interface (GUI) related to the job flow.

  The instruction sheet generation server 10 includes an instruction sheet creating unit 11 that creates an instruction sheet, and an instruction sheet automatic editing unit 12 that automatically edits the instruction sheet. The instruction creation unit 11 creates an instruction for executing the job flow based on an instruction from the client terminal 20. In the present embodiment, the instruction creation unit 11 creates an instruction describing the job flow for executing services in the order of the scanner 50, the computer 60, and the printer 70. The instruction sheet automatic editing unit 12 creates a new instruction sheet (modified instruction sheet or added instruction sheet) according to the determination result of the management server 40.

  The client terminal 20 instructs execution of processing according to a user operation input. The client terminal 20 includes an instruction form starting unit 21 for instructing start of execution of the job flow of the instruction form, and an instruction form display unit 22 for displaying the job flow described in the instruction form.

  For example, the client terminal 20 selects a predetermined instruction from a plurality of instructions in response to a user operation input. The instruction sheet display unit 22 displays the instruction sheet selected by the user. At this time, when the user confirms the instruction sheet displayed on the instruction sheet display unit 22 and executes the instruction sheet, an operation input for executing the instruction sheet may be performed. When there is an operation input for instructing execution of the instruction sheet, the instruction sheet starting unit 21 transmits the instruction sheet to the cooperation processing server 30 in order to execute the instruction sheet displayed on the instruction sheet display unit 22.

  The cooperation processing server 30 includes a job flow management unit 31 that manages a job flow described in an instruction, an alternative service search unit 32 that searches for a service process to be replaced, and an alternative information acquisition unit 33 that acquires replacement information. It has.

  The job flow management unit 31 controls the scanner 50, the computer 60, and the printer 70 to execute the job flow based on the instruction sheet transmitted from the client terminal 20. Further, the job flow management unit 31 confirms whether each service processing apparatus operates normally according to the job flow before executing the instruction. Specifically, the job flow management unit 31 makes inquiries to the scanner 50, the computer 60, and the printer 70, respectively, and checks whether these operate normally.

  The alternative service search unit 32 searches for an alternative service processing device on the network when the service processing device described in the instruction sheet is not on the network. As a method of searching for an alternative service processing device, for example, a service processing device having the same function or a service processing device having the same input information and output information may be searched.

  The alternative information acquisition unit 33 acquires alternative information (original address, alternative address) for accessing the service processing device from the alternative service search unit 32. The original address refers to the local address of the service processing device described in the instruction sheet. The alternative address refers to the local address of the alternative service processing device searched by the alternative service search unit 32. The alternative information acquisition unit 33 accesses the service processing device or the alternative service processing device described in the instruction based on the alternative information, acquires each operation state, and transmits the acquired information to the management server 40. To do.

  The management server 40 includes an instruction form correction determination unit 41 that determines the correction format of the instruction form based on the information transmitted from the cooperation processing server 30. The instruction sheet correction determination unit 41 stores a determination condition table for determining the correction format of the instruction sheet.

  FIG. 2 is a diagram illustrating a determination condition table. The determination condition table represents the state of the service processing apparatus that executes the service described in the job flow, and the determination content corresponding to the state.

  The determination condition table includes “access status”, “job status (JobStatus)”, “device status (DevStatus)”, “account (Account)”, and “number of alternatives” as the operation state of the service processing apparatus. . Further, the determination condition table has “correction determination” as a determination format.

  “Access status” indicates an access status to the service processing apparatus. For example, if the service processing apparatus can be accessed, the “access status” is “normal”. The “access status” represents the cause of the inaccessibility when the service processing apparatus cannot be accessed. For example, when the service processing device is turned off and cannot be accessed, the power is turned off. When the service processing device cannot be accessed due to a network failure, the network processing fails. When the service processing device itself does not exist and cannot be accessed, the service processing device does not exist. "

  “Job status” is “no job”, “n (n: number of waiting jobs)” when there are n jobs waiting to be executed, and “processing state” when jobs are being executed.

  “Device status” represents the operating state of the service processing apparatus. “Device status” indicates “normal” when the service processing apparatus operates normally, and indicates the cause when the service processing apparatus does not operate normally. For example, if the service processing device is a printer, the “Device Status” is “Paper jam” when it does not operate due to a paper jam, “No paper” when it runs out of paper, and when the drum has reached its end of life. “Drum life”, “Address change” when the operation is not performed because the address has been changed.

  “Account” is “Yes” when the service processing apparatus has an account, “None” when there is no account, and “Unusable” when the account cannot be used. “Alternative number” represents the number of other service processing devices that can be replaced by the service processing device.

  “Correction determination” represents the determination content determined by the instruction correction correction unit 41. For example, “modify instruction” indicates that the original instruction is modified to generate a new instruction. “Addition of instruction sheet” indicates that a new instruction sheet is generated while the original instruction sheet is left. “Do nothing” indicates that there is no need to revise or add instructions.

  In the service processing system configured as described above, the cooperation processing server 30 controls each service processing apparatus so as to execute the job flow of the instruction selected by the client terminal 20.

  Further, the cooperation processing server 30 can check whether there is a problem in the job flow without actually executing the job flow described in the instruction sheet. In this embodiment, a case where the next job flow is checked will be described as an example.

  FIG. 3 is a diagram showing a job flow described in the instruction sheet to be checked. In this job flow, (1) the scanner 50 “scans” to generate image data, (2) the computer 60 performs “PDF conversion” on the image data, and (3) the computer 60 performs the PDF. This indicates that the file converted to “mail” is delivered to the printer 70 and (4) the printer 70 “prints” the file delivered by mail.

  The job flow management unit 31 first makes an inquiry to the scanner 50 as to whether or not image data can be generated by scanning a paper medium based on the instruction. If the job flow management unit 31 determines that the scanner 50 can execute the service, it next verifies the computer 60.

  The job flow management unit 31 inquires of the computer 60 whether the image data can be converted to PDF and the PDF file can be delivered by mail. When the job flow management unit 31 determines that the computer 60 can execute the service, the job flow management unit 31 next verifies the printer 70.

  The job flow management unit 31 inquires of the printer 70 whether the PDF file distributed from the computer 60 can be printed. If the job flow management unit 31 determines that the printer 70 cannot be processed for some reason, the job flow management unit 31 instructs the alternative service search unit 32 to search for another printer that replaces the printer 70.

  The substitute service search unit 32 searches for a service processing apparatus (for example, the printer 71) that can substitute for the printer 70 on the network. Then, the alternative service search unit 32 notifies the alternative information acquisition unit 33 of the alternative information. As the replacement information, for example, the original address (the address of the printer 70) and the replacement address (the address of the printer 71 that replaces the printer 70) are preferable.

  The alternative information acquisition unit 33 accesses the printer 70 based on the original address, and determines whether the consumable is out of stock, a paper jam, a failure, or the like. When the alternative information acquisition unit 33 cannot access the printer 70 based on the original address, the alternative information acquisition unit 33 accesses a device management service server (DNS or general-purpose SW) (not shown) and the printer 70 is simply turned off. Or whether it does not already exist. In this way, the alternative information acquisition unit 33 acquires information such as “access status”, “job status”, “device status”, “account”, and “number of alternatives” of the printer 70. The replacement information acquisition unit 33 accesses the printer 71 based on the replacement address and confirms that the printer 71 is in a state where the printer 70 can be replaced.

  The instruction sheet correction determination unit 41 of the management server 40 refers to the determination condition table shown in FIG. , “Do nothing” is discriminated.

  For example, when the “device status” is “paper jam”, the user only has to clear the paper jam of the printer 70, so the instruction sheet correction determination unit 41 determines “do nothing”.

  When the “device status” is “drum life”, the instruction sheet correction determination unit 41 determines “instruction sheet addition”. This is because the printer 70 can print again if the drum of the printer 70 is replaced, so that the alternative printer 71 may be used until the drum of the printer 70 is replaced.

  When the “job status” is “job 10” indicating waiting for 10 jobs and the “number of alternatives” is “0 → 1”, the instruction sheet correction determination unit 41 determines “do nothing”. This is because one printer 71 that can replace the printer 70 may perform printing, but the printer 70 can be printed again if a job waiting for processing is executed.

  When the “job status” is “job 10” indicating waiting for 10 jobs and the “number of alternatives” is “3 → 0”, the instruction sheet correction determining unit 41 determines “instruction sheet correction”. This is because there is no printer that can replace the printer 70 even though the printer 70 has to execute many jobs.

  When the “access status” is “impossible” or the “account” is “none”, the instruction sheet correction determination unit 41 determines “instruction sheet correction”. This is because in this situation, the printer 70 cannot be accessed and the job flow cannot be executed.

  When the “number of alternatives” is “3 → 0”, the instruction sheet correction determining unit 41 determines “instruction sheet correction”. This is because the number of printers that can replace the printer 70 has been reduced from three to zero, and if the printer 70 fails, the job flow cannot be executed.

  When the “device status” is “No Finisher”, the instruction sheet correction determination unit 41 determines that the instruction sheet needs to be corrected. When the “device status” is “No Finisher” and the “number of alternatives” is “3 → 0”, the instruction sheet correction determining unit 41 determines “instruction sheet addition”.

  When the “device status” is “address change”, the instruction sheet correction determination unit 41 determines “instruction sheet correction”. This is because the job flow management unit 31 cannot manage the printer 70 when the address is changed.

  Then, the instruction sheet automatic editing unit 12 of the instruction sheet generating server 10 edits the instruction sheet based on the determination result of the instruction sheet correction determining unit 41. Specifically, when the instruction sheet correction determination unit 41 determines that “instruction sheet correction”, the instruction sheet automatic editing unit 12 corrects the original instruction sheet and generates a new instruction sheet. When the instruction sheet correction determining unit 41 determines “add instruction sheet”, the original instruction sheet is copied and corrected while the original instruction sheet is left, and a new instruction sheet is generated. When the instruction sheet correction determining unit 41 determines that “do nothing”, the instruction sheet automatic editing unit 12 does not correct or add the instruction sheet. The instruction manual automatic editing unit 12 transmits the corrected or added instruction sheet, or the original instruction sheet to the client terminal 20 when it exists.

  The instruction sheet start unit 21 of the client terminal 20 pools the instruction sheets transmitted from the instruction sheet generation server 10 and causes the instruction sheet display unit 22 to display the instruction sheet according to the user's operation input instruction.

  FIG. 4 is a diagram illustrating a job flow of the instruction sheet displayed on the instruction sheet display unit 22. The instruction sheet display unit 22 may display only the job flow after correction as shown in FIG. 4A, or both the job flow before and after correction as shown in FIG. 4B. It may be displayed. Then, the user can confirm the corrected job flow and execute the job flow when necessary.

  As described above, in the service processing system according to the first embodiment, even if a failure or an error occurs in the service processing apparatus, the user can perform troublesome operations by checking the job flow described in the instruction in advance. The output result similar to the output result requested by the original instruction can be obtained without performing the above.

  Also, since the service processing system searches for another service processing device that can replace the service processing device even if the service processing device is in an unexpected situation, it is the same as the output result requested by the original instruction. The instruction can be modified and added to obtain the output result of.

  The instruction display unit 22 of the client terminal 20 can display not only the newly added instruction but also the original instruction. Thereby, the user can check not only the corrected instruction but also the contents of the original instruction. Since the user can select the instruction to be executed after confirming the state of the service processing apparatus, it is possible to eliminate useless work.

  In the present embodiment, the case where the cooperation processing server 30 executes the job flow described in the instruction has been described as an example, but the present invention is not limited to this.

  For example, the job flow management unit 31 of the cooperation processing server 30 does not check the instruction sheet, but actually executes the instruction sheet, and sends it to each of the service processing devices (for example, the scanner 50, the computer 60, and the printer 70). On the other hand, it may be checked whether access is possible, status confirmation (for example, error, waiting state), confirmation of installed function (service content), and the like. When there is an error in a certain service processing device, the alternative service search unit 32 searches for another service processing device that replaces the service processing device. Then, the job flow management unit 31 may cause the service processing device searched by the alternative service search unit 32 to execute a part of the job flow. As a result, the cooperation processing server 30 can reliably obtain a desired output even if a failure or error occurs in the service processing apparatus that executes a part of the service of the job flow.

[Second Embodiment]
A second embodiment of the present invention will be described. In addition, the same code | symbol is attached | subjected to the site | part same as 1st Embodiment, and the detailed description of the same site | part is abbreviate | omitted.

  FIG. 5 is a block diagram illustrating a configuration of a service processing system according to the second embodiment. The service processing system according to the present embodiment includes a cooperative processing server 30A shown in FIG. 4 instead of the cooperative processing server 30 shown in FIG. The cooperation processing server 30A further includes a history check unit 34 in addition to the configuration of the cooperation processing server 30 shown in FIG.

  The history check unit 34 stores, as history information, a check result by the job flow management unit 31 as to whether the job flow of the instruction sheet operates normally.

  For example, the history check unit 34 “can execute the job flow of the instruction 1 normally”, “the printer 71 is replaced instead of the printer 70 every time execution check of the job flow of the instruction 2”, “scanner” The history information such as “there is a service processing device 61 that can simultaneously execute the services of the computer 50 and the computer 60” is stored.

  The instruction sheet correction determination unit 41 of the management server 40 determines the correction tendency of the instruction sheet based on the history information stored in the history check unit 34, and determines whether or not to correct the instruction sheet. For example, the instruction sheet correction determining unit 41 determines that “do nothing” when “the job flow of the instruction sheet 1 can be executed normally”. Further, when “the printer 71 is replaced instead of the printer 70 every time the execution of the job flow of the instruction 2 is checked”, “modify the instruction 2” so that the printer 71 is used instead of the printer 70. Determine.

  In addition, when the instruction sheet correction determination unit 41 determines that there is a service (service processing apparatus) that can efficiently execute the job flow based on the history information of the instruction sheet 3 stored in the history check unit 34, It is determined that the instruction is corrected to use the service.

  For example, when there is a service processing device 61 that can simultaneously execute the services of the scanner 50 and the computer 60, it is determined that “instruction 3 is corrected” so that the service processing device 61 is used when the job flow is executed.

  Then, the instruction sheet automatic editing unit 12 of the instruction sheet generation server 10 corrects the instruction sheet according to the determination result of the instruction sheet correction determining unit 41. For example, the instruction sheet automatic editing unit 12 corrects the instruction sheet shown in FIG. 3 as the instruction sheet shown in FIG. 4A, or causes the service processing device 61 to perform scanning, PDF conversion, and mail delivery, The instruction is corrected so that the printer 70 can print it. In addition, the instruction manual automatic editing unit 12 may create a new instruction document while leaving the original instruction document instead of correcting the instruction document.

  As described above, the service processing system according to the second embodiment stores the check result as to whether the job flow of the instruction sheet operates normally as history information, and determines the correction tendency of the instruction sheet based on the history information. Then, the instructions are automatically corrected or added according to the correction tendency. Thereby, the service processing system can save the trouble of correcting or adding the instruction every time the instruction is checked.

  When the service processing system detects a service that can efficiently execute the job flow based on the history information, the service processing system corrects the instruction so that the job flow is executed using the service. As a result, the job flow can always be executed efficiently.

[Third Embodiment]
A third embodiment of the present invention will be described. In addition, the same code | symbol is attached | subjected to the site | part same as embodiment mentioned above, and detailed description of the same site | part is abbreviate | omitted.

  FIG. 6 is a block diagram illustrating a configuration of a service processing system according to the third embodiment. The service processing system according to the present embodiment includes a cooperative processing server 30B shown in FIG. 4 instead of the cooperative processing server 30 shown in FIG. The cooperation processing server 30B further includes a service information management unit 35 in addition to the configuration of the cooperation processing server 30 shown in FIG.

  The service information management unit 35 is a so-called device management service (DNS). The service information management unit 35 constantly checks information (local address, job status, device status, etc.) of each service processing device searched by the alternative service search unit 32. For example, when the service information management unit 35 detects that the printer 70 has failed, the service information management unit 35 notifies the instruction form correction determination unit 41 to that effect via the alternative information acquisition unit 33.

  When it is detected that the printer 70 has failed, the instruction book correction determination unit 41 determines “instruction document correction” in order to use the printer 71 as an alternative to the printer 70. Then, the instruction sheet automatic editing unit 12 corrects the instruction sheet according to the determination result of the instruction sheet correction determining unit 41. Note that the instruction manual automatic editing unit 12 may add or create a new instruction sheet while leaving the original instruction sheet.

  As described above, in the service processing system according to the third embodiment, even when the state of the service processing device searched by the alternative service search unit 32 changes (for example, when it fails), the change Is managed by the service information management unit 35, the instruction can be corrected or added according to the change.

  Note that the present invention is not limited to the above-described embodiment, and it is needless to say that the present invention can also be applied to a design modified within the scope of the claims.

  For example, “document data storage” may be used as a service. For example, it is assumed that the job flow management unit 31 checks the instruction sheet and detects that the document data cannot be stored in the storage unit (folder) described in the instruction sheet.

  The alternative information acquisition unit 33 acquires information about whether the storage unit no longer exists, whether the storage unit is full, whether access is prohibited, or whether service is prohibited. The instruction sheet correction determining unit 41 determines that the instruction sheet needs to be corrected when there is no storage unit or when the service has been stopped for a long time. When it is determined that the storage unit cannot be used temporarily, it is determined that an instruction sheet needs to be added.

  When it is necessary to revise or add the instruction sheet, the instruction sheet automatic editing section 12 creates another storage section (folder) as an alternative service and stores the document data in the other storage section. Modify or add As a result, the service processing system can reliably obtain a desired output even when document data is stored as a service and document data cannot be stored.

  In the present invention, the above-described processing may be executed by reading a control program from a recording medium or receiving it via a network and installing it on a computer.

It is a block diagram which shows the structure of the service processing system which concerns on the 1st Embodiment of this invention. It is a figure which shows a discrimination condition table. It is a figure which shows the job flow described in the instruction document used as a check object. It is a figure which shows the job flow of the instruction document displayed on the instruction document display part. It is a block diagram which shows the structure of the service processing system which concerns on the 2nd Embodiment of this invention. It is a block diagram which shows the structure of the service processing system which concerns on the 3rd Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Instruction production | generation server 11 Instruction preparation part 12 Instruction automatic edit part 20 Client terminal 21 Instruction start part 22 Instruction display part 30 Cooperation processing server 31 Job flow management part 32 Alternative service search part 33 Alternative information acquisition part 34 History Check unit 35 Service information management unit 40 Management server 41 Instruction sheet correction determination unit 50 Scanner 60 Computer 61 Service processing device 70, 71 Printer

Claims (10)

Confirmation means for confirming whether each service operates normally, based on cooperation instruction information indicating cooperation contents of a plurality of services each performing predetermined processing with respect to document data;
Discrimination means for discriminating a correction format of the cooperation instruction information based on a confirmation result of the confirmation means;
Based on a determination result of the determination unit, a generation unit that corrects the cooperation content and generates new cooperation instruction information;
A collaborative instruction information generation system. Confirmation means for confirming whether each service operates normally, based on cooperation instruction information indicating cooperation contents of a plurality of services each performing predetermined processing with respect to document data;
History information storage means for storing the confirmation result of the confirmation means as history information;
Determining means for determining a correction format of the cooperation instruction information based on history information stored in the history storage means;
Based on a determination result of the determination unit, a generation unit that corrects the cooperation content and generates new cooperation instruction information;
A collaborative instruction information generation system. Confirmation means for confirming whether each service operates normally, based on cooperation instruction information indicating cooperation contents of a plurality of services each performing predetermined processing with respect to document data;
Service information management means for managing service information related to each service;
Determining means for determining a correction format of the cooperation instruction information based on service information managed by the service information managing means;
Based on a determination result of the determination unit, a generation unit that corrects the cooperation content and generates new cooperation instruction information;
A collaborative instruction information generation system. The cooperation instruction information generation system according to any one of claims 1 to 3, further comprising display means for displaying contents of the cooperation instruction information generated by the generation means. The said production | generation means correct | amends the original cooperation instruction information, and produces | generates new cooperation instruction information, or leaves the original cooperation instruction information and produces | generates new cooperation instruction information. The linkage instruction information generation system according to claim 1. Computer
Confirmation means for confirming whether each service operates normally, based on cooperation instruction information indicating cooperation contents of a plurality of services each performing predetermined processing with respect to document data;
Discrimination means for discriminating a correction format of the cooperation instruction information based on a confirmation result of the confirmation means;
Based on a determination result of the determination unit, a generation unit that corrects the cooperation content and generates new cooperation instruction information;
Linkage instruction information generation program to function. Computer
Confirmation means for confirming whether each service operates normally, based on cooperation instruction information indicating cooperation contents of a plurality of services each performing predetermined processing with respect to document data;
History information storage means for storing the confirmation result of the confirmation means as history information;
Determining means for determining a correction format of the cooperation instruction information based on history information stored in the history storage means;
Based on a determination result of the determination unit, a generation unit that corrects the cooperation content and generates new cooperation instruction information;
Linkage instruction information generation program to function. Computer
Confirmation means for confirming whether each service operates normally, based on cooperation instruction information indicating cooperation contents of a plurality of services each performing predetermined processing with respect to document data;
Service information management means for managing service information related to each service;
Determining means for determining a correction format of the cooperation instruction information based on service information managed by the service information managing means;
Based on a determination result of the determination unit, a generation unit that corrects the cooperation content and generates new cooperation instruction information;
Linkage instruction information generation program to function. The cooperation instruction information generation program according to any one of claims 6 to 8, wherein the content of the cooperation instruction information generated by the generation unit is displayed on a display unit. The generation unit generates new cooperation instruction information by correcting the original cooperation instruction information, or generates new cooperation instruction information while leaving the original cooperation instruction information. The linkage instruction information generation program according to claim 1.

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