KR20140006475A

KR20140006475A - Reservation making system and providing method thereof

Info

Publication number: KR20140006475A
Application number: KR1020120073481A
Authority: KR
Inventors: 이창수
Original assignee: 아블라 주식회사
Priority date: 2012-07-05
Filing date: 2012-07-05
Publication date: 2014-01-16

Abstract

Disclosed are a reservation system and a method of providing the same. The reservation execution system providing method may include a reservation request reception step in which the reservation execution system receives reservation request data for a specific workplace selected by the user from the reservation client system, and the reservation execution system is configured to execute the reservation execution system by the specific establishment. A reservation type determination step of determining whether the first business is provided with a reservation system linked with the second business or the second business without the reservation system, and when the specific business is determined as the first business, Perform a reservation corresponding to the reservation request data by communicating with a reservation system provided at a specific workplace, and when the specific workplace is determined to be a second workplace, communicate with a communication terminal provided at the specific workplace to make the reservation. Number of reservations corresponding to the requested data Performing a reservation step.

Description

Reservation making system and providing method

The present invention relates to a reservation execution system and a method of providing the same, and more particularly, when a service provider wants to provide a service that allows a user to make a reservation at a desired workplace among a plurality of workplaces through a predetermined reservation client. In addition, the present invention relates to a reservation execution system and a method of providing the same, which can provide the service without installing an agreement or a predetermined system with all of the plurality of workplaces.

BACKGROUND Applications or web services for various wired or wireless terminals that can search certain businesses (eg, specific places such as restaurants, hospitals, etc.) are widely used. These applications or web services don't just provide the user with the location of the business they want to search for, but they can also provide experience information, such as user experience or history, so that the user can It is often an important criterion when choosing whether to use a business.

In addition, in recent years, not only provide information on the place of business (eg, menu information, location, address, phone number, etc.) and / or other users' experience information, but also clients or clients who can make a reservation directly to the found place of business; Services are widely used.

However, in order to provide a service for making a reservation at a workplace desired by a user, unlike simply providing information on a workplace, a predetermined number of agents for providing the service can provide all the workplaces and these services. There has been a problem that a predetermined system (for example, Point of Sales, etc.) interworking with a server operated by the service provider is installed at all workplaces. For this reason, various services that provide a reservation execution service have a problem in that reservations can be performed only through some of the businesses targeted for search in the service through the service.

Furthermore, in order to conclude a reservation, the current subject of reservation or the sale or provision of a product (or service) may be known to the service entity. Such information may be confidential (e.g., trade secret, etc.) of the workplace. Rather, they may be reluctant to enter into agreements with the service provider for making these reservations or to change the system.

Therefore, there is an urgent need for a system and a method of providing the same that enable a user to make a reservation at a workplace requested by the user without installing an agreement or a separate system for making a reservation.

Accordingly, the technical problem to be achieved by the present invention is whether a business site that a user wants to make a reservation among a plurality of business sites that are subject to a reservation is a contract business that is in agreement with a service provider (ie, a server operated by the service provider). The present invention provides a system and a method for performing reservation in different ways depending on whether a reservation system (for example, a POS system) that can be interworked is installed.

In addition, a system that can process a reservation requested from a service server that provides a reservation service easily through a telephone terminal installed in the business site, without having to separately establish a reservation system for processing a reservation requested by the user. To provide a way.

The reservation execution system providing method for solving the technical problem is a reservation request receiving step for the reservation execution system receives the reservation request data for the specific workplace selected by the user from the reservation client system, the reservation execution system is specified A reservation type determination step of determining whether a workplace is a first workplace equipped with a reservation system interworking with the reservation conclusion system or a second workplace without the reservation system, and when the specific workplace is determined as the first workplace The reservation execution system communicates with a reservation system provided at the specific workplace to perform a reservation corresponding to the reservation request data, and when the specific workplace is determined to be a second workplace, a communication terminal provided at the specific workplace; Perform a communication to request the reservation And performing a reservation corresponding to the data.

In the performing of the reservation, when it is determined that the specific workplace is the second workplace, the reservation execution system connects a telephone call to the communication terminal of the specific workplace and the reservation execution system requests the reservation through the telephone call. And transmitting reservation request voice information corresponding to the data.

The reservation execution system providing method may further include storing, by the reservation execution system, a conversion module for converting the reservation request data into the reservation request voice information, and the reservation request corresponding to the reservation request data through the telephone call. The transmitting of the voice information may include converting, by the reservation execution system, the reservation request data into the reservation request voice information using the conversion module.

The reservation execution system providing method may further include the step of the reservation execution system waiting for a call connection for a scheduling time from the time when the reservation request data is received, wherein the reservation execution system is a telephone call to the communication terminal of the specific workplace. The step of connecting, after the waiting for the scheduling time, the reservation execution system includes the step of connecting the telephone call to the communication terminal of the specific workplace, the scheduling time is the business of the specific workplace confirmed by the reservation execution system It is characterized in that it is determined based on the information about the time or a time preset by default.

The converting of the reservation request data into the reservation request voice information by using the conversion module may include inputting the reservation request data into a reservation request template included in the conversion module. The method may include converting text information corresponding to the reservation request data generated by the voice information into voice information.

The reservation execution system providing method checks whether the reservation is successful based on a response signal received from the communication terminal based on the transmitted voice information, and confirms the reservation to transmit information on whether the reservation is successful to the reservation client system. It may further comprise a step.

In the reservation confirmation step, when a predetermined first key is input from the communication terminal, it is determined that the reservation corresponding to the reservation request data is successful, and transfers reservation success information to the reservation client system or from the communication terminal. And determining that a reservation corresponding to the reservation request data has failed when a second key is input, and transmitting reservation failure information to the reservation client system.

The reservation execution system providing method, the reservation execution system checks the success or failure of the reservation based on the response signal received from the communication terminal based on the transmitted voice information, if it is determined that the reservation has failed according to the cause of the reservation failure Optionally, the method may further include updating business information about the specific business so that the reason for the reservation failure is reflected.

In the performing of the reservation, when the specific workplace is determined to be the second workplace, the reservation execution system connects the first telephone call to the communication terminal of the specific workplace, and when the first telephone call is connected, the reservation conclusion. The system may control the communication terminal to connect a second telephone call to the reservation client system.

The reservation execution system providing method, the reservation execution system crawls (crawling) information on the specific workplace including at least one of the information on the name, phone number, or sales products or services of the specific workplace through a wired or wireless network It may further comprise the step.

The reservation execution system providing method receives a request for change or cancellation of the successful reservation from the reservation client system after the reservation corresponding to the reservation request data is successful, and in response to the reception, the request corresponding to the change or cancellation request. The method may further include transmitting change request voice information or cancellation request voice information to the communication terminal.

The reservation execution system providing method for solving the technical problem is a reservation execution system receiving a reservation request including reservation request data for a predetermined place of business from the reservation client system, the reservation execution system in response to the reservation request Connecting an ARS call to a telephone terminal of the workplace, transmitting reservation request voice information corresponding to the reservation request data through an ARS call to which the reservation execution system is connected, and the reservation request transmitted by the reservation execution system And checking whether the reservation is successful according to the response input from the telephone terminal based on the voice information.

Transmitting reservation request voice information corresponding to the reservation request data through the ARS call to which the reservation execution system is connected, the reservation execution system is stored in the reservation execution system, and the reservation request data corresponding to the reservation request is transmitted. And inputting the input data of the conversion module for converting the voice information into the voice information and transmitting the reservation request voice information output as a result of the input to the communication terminal.

In response to the reservation request, the reservation execution system connects the ARS call to the telephone terminal of the business establishment, after the reservation execution system waits for a scheduling time from the time when the reservation request is received from the reservation client system, And connecting the ARS call to the telephone terminal. The reservation execution system providing method may be stored in a computer-readable recording medium recording a program.

The reservation execution system for solving the technical problem includes a reception module for receiving reservation request data for a specific workplace selected by the user from the reservation client system, and a reservation system in which the specific workplace is linked with the reservation execution system. A determination module for determining whether the first business site is a first business site or a second business site without the reservation system, and communicating with a reservation system provided at the specific business site to perform a reservation corresponding to the reservation request data. 1 a reservation module, a second reservation module for performing a reservation corresponding to the reservation request data by performing communication with a communication terminal provided at the specific workplace, and optionally the first reservation module according to a determination result of the determination module. Or to perform a reservation through the second reservation module. It comprises a control module.

The second reservation module may connect a telephone call to the communication terminal of the specific workplace, and transmit voice information corresponding to the reservation request data through the telephone call.

The second reservation module may include a conversion module for converting the reservation request data into voice information, and may convert the reservation request data into the voice information using the conversion module.

The control module may check the opening hours of the specific workplace, and control the second reservation module to connect an ARS call to the communication terminal within the opening hours based on the confirmed result.

The control module may check whether the reservation is successful based on the response signal received from the communication terminal based on the transmitted voice information, and transmit information on whether the reservation is successful to the reservation client system.

The reservation execution system further includes a DB for storing information on the specific business place, the control module checks the success or failure of the reservation based on the response signal received from the communication terminal based on the transmitted voice information If it is determined that the reservation has failed, it is possible to selectively update the business information on the specific workplace to reflect the cause of the reservation failure according to the cause of the reservation failure.

If it is determined that the specific workplace is the second workplace, the control module connects the first telephone call to the communication terminal of the specific workplace, and when the first telephone call is connected, The second reservation module may be controlled to connect a second telephone call to a reservation client system.

The reservation execution system may further include an information collection module for crawling information on the specific business place including at least one of information on a business name, a telephone number, or a sale product or service of the specific business place through a wired or wireless network. can do.

The second reservation module may further include a conversion module for generating change request voice information or cancellation request voice information corresponding to the change request or cancellation request of the reservation received from the reservation client system.

The control module may control the second reservation module to connect an ARS call to the telephone terminal after waiting for a scheduling time from the time when the reservation request is received from the reservation client system.

The reservation execution system for solving the technical problem is a receiving module for receiving a reservation request including reservation request data for a predetermined workplace from a reservation client system, in response to the reservation request to make an ARS call to the telephone terminal of the workplace; A reservation module for connecting reservation request voice information corresponding to the reservation request data through a connected ARS call, and a response input from the telephone terminal based on the reservation request voice information transmitted by the reservation module. Accordingly, the control module for checking the success of the reservation.

The reservation module is stored in the reservation execution system, and inputs the reservation request voice information to the telephone terminal as input data of a conversion module for converting the reservation request data into corresponding reservation request voice information and outputs the input result. Can transmit

According to the technical idea of the present invention, the service provider does not need to enter into a contract for reservation service for all workplaces that are subject to reservation or install a system that can be linked with the server of the service provider at the workplace. There is an effect that can increase the kind and number of businesses to be reserved.

In addition, since the workplace side can process the reservations requested through the service provider without having to build a separate system, there is an effect that the customer through the service of the present invention without the additional cost.

In addition, from the user's point of view, it is possible to make a reservation even by simply inputting reservation request data, without having to make a reservation by directly calling a non-contracted business place.

BRIEF DESCRIPTION OF THE DRAWINGS A brief description of each drawing is provided to more fully understand the drawings recited in the description of the invention.
1 is a schematic system configuration for implementing a method for providing a reservation execution system according to an embodiment of the present invention.
2 illustrates an example in which a reservation target business is displayed in a reservation client according to an exemplary embodiment of the present invention.
3 is a schematic data flow diagram of a method for providing a reservation execution system according to an embodiment of the present invention.
4 is a diagram illustrating a process of performing a reservation for a convention establishment according to an embodiment of the present invention.
5 is a diagram illustrating a process of making a reservation for a non-contracted workplace according to an embodiment of the present invention.
FIG. 6 is a diagram illustrating a process of generating voice information when a reservation, cancellation, or change request is performed for a non-contracted workplace according to an embodiment of the present invention.
FIG. 7 is a diagram illustrating a response of a workplace and a process corresponding thereto when a reservation is performed for a non-contracted workplace according to an embodiment of the present invention.
8 is a diagram illustrating a process of collecting workplace information according to an embodiment of the present invention.

In order to fully understand the present invention, operational advantages of the present invention, and objects achieved by the practice of the present invention, reference should be made to the accompanying drawings and the accompanying drawings which illustrate preferred embodiments of the present invention.

Also, in this specification, when any one element 'transmits' data to another element, the element may transmit the data directly to the other element, or may be transmitted through at least one other element And may transmit the data to the other component.

Conversely, when one element 'directly transmits' data to another element, it means that the data is transmitted to the other element without passing through another element in the element.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, the present invention will be described in detail with reference to the preferred embodiments of the present invention with reference to the accompanying drawings. Like reference symbols in the drawings denote like elements.

1 is a schematic system configuration for implementing a method for providing a reservation execution system according to an embodiment of the present invention.

Referring to FIG. 1, the reservation execution system 100 according to an embodiment of the present invention may be connected to the reservation client system 200 through a wired / wireless network to implement the technical idea of the present invention while transmitting and receiving predetermined information.

The reservation execution system 100 communicates with a reservation system 310 or a predetermined communication terminal 410 provided at a business place selected by a user who uses the reservation client system 200 (eg, 300 and 400) to make a reservation. Can be performed.

The first workplace 300 may be a workplace that is contracted to perform a reservation service with a provider of the reservation execution system 100, that is, an agreement workplace. The first workplace 310 may refer to a workplace in which a predetermined reservation system 310 that can be connected with the reservation execution system 100 is installed. The reservation system 310 may be, for example, a point of sales (POS) system installed in the first workplace 300. However, the present invention is not limited thereto, and may be installed at the first workplace 300 to transmit and receive information with the reservation execution system 100 to perform a request, registration, etc. of the first workplace 300. It can mean any form of system. According to an example, the reservation execution system 100 and the reservation system 310 may be a system capable of performing packet communication such as wired and wireless Internet. The reservation system 310 may be a data processing system in which predetermined software provided by the provider of the reservation execution system 100 is installed. Alternatively, the hardware may be provided by the provider.

The reservation execution system 100 may store and maintain information on the reservation system 310 for each business place, and the reservation execution system 100 and the reservation system 310 may perform server-client communication. .

The second workplace 400 may mean a non-contracted workplace that is not in agreement with the provider. That is, the second workplace 400 may be a workplace that is not provided with the reservation system 310 that is linked with the reservation execution system 100. According to the technical idea of the present invention, when a reservation request for the second workplace 400 is requested from the reservation client system 200, the reservation is made through the communication terminal 410 provided in the second workplace 400. Can be performed. According to an example, the communication terminal 410 may be a telephone terminal, that is, a telephone. In general, since most workplaces have telephone numbers and telephones, according to the technical concept of the present invention, when the workplace where the user requests reservation is the second workplace 400, the communication terminal 410, that is, through the telephone Reservations can be made. In the present specification, for convenience of description, the communication terminal 410 is described as an example of a telephone, but various communication devices capable of performing communication with the reservation execution system 100 without being the reservation system 310. May be the communication terminal 410.

Since the second workplace 400 is a non-contracted workplace with the provider, information (eg, a phone number) for the communication terminal 410 may be collected through a network (eg, the Internet). Then, the reservation execution system 100 may be connected with the communication terminal 410 by using the collected information on the communication terminal 410, and then perform a reservation. In general, since the communication terminal 410 is provided in most workplaces, there is no agreement with the provider of the reservation execution system 100 in advance, and to implement the technical idea of the present invention in the second workplace 400. Even if no additional device or system is provided, the technical idea of the present invention can be implemented. In addition, the technical idea that the reservation execution system 100 is connected to the communication terminal 410 to automatically perform a reservation corresponding to the user's request is disclosed below.

The reservation client system 200 may refer to a system in which a predetermined client is installed to perform a service provided by the reservation execution system 100. The client can be, for example, an application. According to an embodiment, the reservation execution system 100 may provide a predetermined web page (or site), and the technical spirit of the present invention may be implemented through the web page (or site). In this case, the client may be a web browser capable of accessing the web page (or site) and executing the service. In any case, the reservation execution system 100 may refer to a system that is connected to the reservation execution system 100 to transmit a reservation request for a specific business place and receive a reservation result.

The reservation fastening system 100 includes a control module 110, a reception module 120, and a reservation module 130. The reservation execution system 100 may further include a determination module 140, an information collection module 150, and / or a DB 160 as necessary. The reservation module 130 may include a first reservation module 131 and a second reservation module 132.

The first reservation module 131 may be connected to the reservation system 310 to perform a reservation. The second reservation module 132 may be connected to the communication terminal 410 to perform a reservation.

The reservation execution system 100 may include hardware resources and / or software necessary to implement the technical idea of the present invention, and means one physical component or one device. no. That is, the reservation fastening system 100 may refer to a logical combination of hardware and / or software provided to implement the technical idea of the present invention. If necessary, the reservation fastening system 100 may be installed in devices spaced apart from each other. It may be implemented as a set of logical configurations for implementing the technical idea of the present invention by performing. In addition, the reservation fastening system 100 may refer to a set of components that are separately implemented for each function or role for implementing the technical idea of the present invention. For example, the control module 110, the reception module 120, the reservation module 130, the determination module 140, the information collection module 150, and / or the DB 160 may have different physical properties. It may be located on the device or on the same physical device.

Further, according to the embodiment, the control module 110, the receiving module 120, the reservation module 130, the determination module 140, the information collecting module 150, and / or the DB 160 Each module, etc., may also be configured to have components located in different physical devices organically coupled with each other to realize a function performed by each module.

In this specification, a module may mean a functional and structural combination of hardware for carrying out the technical idea of the present invention and software for driving the hardware. For example, the module may refer to a logical unit of a predetermined code and a hardware resource for executing the predetermined code, and does not necessarily mean a physically connected code or a kind of hardware. Can be easily deduced to the average expert in the field of the present invention.

The control module 110 is another component included in the reservation fastening system 100 (eg, the receiving module 120, the reservation module 130, the determination module 140, the information collection module 150) , And / or the functions and / or resources of the DB 160, etc.) may be controlled.

The control module 110 may transmit information on a plurality of workplaces to the reservation client system 200. Each of the information about the plurality of workplaces may be referred to when the user selects the workplace, for example, the name / image of the workplace, description / image of the product (or service) provided by the workplace, address, telephone number, location, etc. It can contain any form of information.

Information about the plurality of workplaces may be transmitted to the reservation client system 200 whenever the reservation client system 200 is connected to the reservation execution system 100, and information about the plurality of workplaces may be updated. It may be sent to the reservation client system 200 every time. For example, when the client installed in the reservation client system 200 is a web client such as a web browser, each time the web client is connected to the reservation execution system 100, information about the plurality of operators is transmitted to the web client. Can be loaded on the client. For example, when the client is in the form of an application, information on a business place selectable in the application may be updated at regular intervals.

An example in which information about a plurality of workplaces is loaded on the client is shown in FIG. 2.

2 illustrates an example in which a reservation target business is displayed in a reservation client according to an exemplary embodiment of the present invention.

Referring to FIG. 2, a client installed in the reserved client system 200 may display information 301 and 401 for a plurality of business places as shown in FIG. 2. At least one of the information on the plurality of workplaces 301 and 401 may be information 401 on the second workplace. However, the user may not be able to identify which of the workplaces corresponding to each of the plurality of workplaces 301 and 401 is the first workplace or the second workplace. That is, information about the first workplace (eg, 301) and information about the second workplace 401 may be displayed on the client in the same manner.

The information 301 and 401 for each business place may include a business name, an image, description information (eg, information about a product (or service), experience information of another user, etc.). When the user selects the information 301 and 401 for the plurality of workplaces, a more detailed image, description information corresponding to the image, and the like may be loaded in the client.

The information 301 and 401 for each business place may or may not include information (eg, a telephone number) for identifying the communication terminal 410. However, it may be desirable that at least the reservation execution system 100 stores identification information (eg, a phone number) of the communication terminal 410 corresponding to the second workplace among the respective workplaces. This is because the communication terminal 410 and the reservation fastening system 100 can communicate.

The information 301 and 401 for each business place is information stored in the DB 160 of the reservation execution system 100 by the control module 110 to the reservation client system 200. Can be. Information about a business place stored in the DB 160 and information (or loaded information) stored in the reservation client system 200 may be synchronized. Synchronization may be performed when the client installed in the reservation client system 200 is executed, when information on a predetermined place of business is updated in the reservation execution system 100, or every predetermined period.

In any case, at least one of the information about the plurality of workplaces loaded (or displayed) on the client may be information about the non-contracted workplace. That is, the client may be loaded with information 401 about the second workplace 400, and the user may request the reservation execution system 100 to make a reservation for the second workplace 400. Of course, the user may input the reservation request data together with the reservation request. The reservation request data may mean data capable of specifying a reservation. For example, the reservation date, number of people, goods (or services), etc. may be included in the reservation request data. The reservation request data input by the user is transmitted to the reservation execution system 100, and the reservation execution system 100 may perform a reservation corresponding to the received reservation request data. At this time, according to the technical idea of the present invention, a reservation may be performed regardless of whether the workplace selected by the user is the first workplace 300 or the second workplace 400.

To this end, the reception module 120 included in the reservation execution system 100 may receive reservation request data for a specific business place (eg, 400) selected by the user from the reservation client system 200.

Then, the determination module 140 is whether the specific workplace is the first workplace equipped with the reservation system 310 interlocked with the reservation execution system 100 or the second workplace without the reservation system 310. Can be determined. To this end, it may be preferable that the DB 160 stores identification information (for example, a business name) of the workplace and information for identifying whether the workplace is the first workplace. In addition, identification information of the reservation system 310 (for example, IP, MAC address, serial number, or ID) in the case of the first workplace for each workplace, or identification information of the communication terminal 410 in the case of the second workplace ( For example, a telephone number, etc.) may be stored together. Then, the determination module 140 may receive reservation request data for a specific workplace and determine whether the specific workplace is a first workplace or a second workplace.

Then, the control module 110 may perform appropriate reservation according to the determination result of the determination module 140. If the specific workplace is the first workplace 300, the control module 110 may perform the reservation using the first reservation module 131 included in the reservation module 130. If the specific workplace is the second workplace 400, the control module 110 may make a reservation using the second reservation module 131 included in the reservation module 130.

One such example is shown in FIG. 3.

3 is a schematic data flow diagram of a method for providing a reservation execution system according to an embodiment of the present invention.

Referring to FIG. 3, the control module 110 of the reservation execution system 100 according to an exemplary embodiment of the present invention may transmit information on a plurality of workplaces to the reservation client system 200 as described above (S10). . Then, the reservation client system 200 may display the received information (S20).

When the user selects a specific business place from the plurality of business places using the displayed information and inputs reservation request data for the selected business place (S30), the reservation client system 200 requests the information and the reservation request for the specific business place. Data may be transmitted to the receiving module 120.

Then, the determination module 140 may determine whether the specific workplace is the first workplace or the second workplace (S50).

Then, the control module 110 may control the first reservation module 131 according to the determination result and perform reservation through communication with the reservation system 310 (S60). Alternatively, the second reservation module 132 may be controlled to perform reservation through communication with the communication terminal 410 (S70).

Meanwhile, the first reservation module 131 may perform a reservation corresponding to the reservation request data by performing communication (eg, packet communication) with the reservation system 310 as in the prior art. An example of this is shown in Fig.

4 is a diagram illustrating a process of performing a reservation for a convention establishment according to an embodiment of the present invention.

Referring to FIG. 4, the first reservation module 131 of the reservation execution system 100 may connect a session with the reservation system 310 through a predetermined communication protocol, for example, the TCP / IP protocol (S61).

The reservation system 310 stores information on the current reservation status of the first workplace. Therefore, the first reservation module 131 may receive and confirm the information on the reservation status from the reservation system 310 (S62). Then, the first reservation module 131 may determine whether the reservation is possible based on the reservation request data received from the reservation client system 200 and the information on the reservation status (S63). According to an embodiment of the present invention, the reservation system 310 may receive the reservation request data from the first reservation module 131 and determine whether to make a reservation based on the received information. If it is determined that the reservation is possible, the first reservation module 131 transmits the reservation request data to the reservation system 310, and the reservation system 310 makes a reservation by registering a reservation corresponding to the received reservation request data. This may be performed (S64).

When the determination module 140 determines that the specific workplace is the second workplace, the control module 110 may perform a reservation corresponding to the reservation request data by controlling the second reservation module 132. An example in which the second reservation module 132 performs reservation through communication with the communication terminal 410 is illustrated in FIG. 5.

5 is a diagram illustrating a process of making a reservation for a non-contracted workplace according to an embodiment of the present invention.

Referring to FIG. 5, the second reservation module 132 may connect a telephone call to the communication terminal 410 (S71). To this end, the second reservation module 132 may include or control a predetermined ARS (Auto Responce System) for automatically connecting a telephone call. When the communication terminal 410 and the reservation execution system 100 are connected to the telephone call by the second reservation module 132, the second reservation module 132 transmits the reservation request data to the communication terminal 410. The corresponding voice information, that is, the reservation request voice information may be transmitted (S73). The reservation request voice information includes, for example, reservation request data, and may be voice information automatically generated by the second reservation module 132.

For example, the reservation request data may include user identification information (name, telephone number, etc.), date and time, number of people, and / or information about a reservation product (or service). Then, the voice information corresponding to the reservation request data may be information that enables the responder of the communication terminal 410 to confirm the reservation request data. For example, if the reservation request data includes the information "User 1", "2", "7 o'clock", the reservation request voice information is " User 1 requested a reservation at 2 o'clock ." It may be the same voice information.

As such, when the reservation request voice information is transmitted to the communication terminal 410 and an employee at the business site hears the reservation request voice information, the employee can input a predetermined response signal, and the input response signal is the second reservation. It may be transmitted to the module 132 (S74). The response signal may be, for example, a signal output to the second reservation module 132 when a specific key of the communication terminal 410 is input when a reservation is possible.

To this end, the reservation request voice information may further include information on a key to be input when a reservation is possible, information on a key to be input when a reservation is not possible.

For example, " User 1 requested to make a reservation for 2 people at 7 o'clock . If you can make a reservation, press 1 or if you cannot make a reservation, press 2. To make a call with User 1, press 3. " Information such as may be the reservation request voice information.

Then, the second reservation module 132 may receive the response signal from the communication terminal 410, the control module 110 based on the response signal received by the second reservation module 132 By checking whether the reservation was successful or failed (S75). Then, the control module 110 may transmit whether the reservation is successful to the reservation client system 200.

In addition, according to the technical concept of the present invention, when the reservation request system 100 receives a reservation request from the reservation client system 200, it is not necessary to perform a reservation corresponding to the reservation request in real time. Accordingly, the reservation can be scheduled. For example, the control module 110 of the reservation execution system 100 may wait for a call connection for a scheduling time determined in a predetermined manner. That is, a call is immediately made to the communication terminal 410 of the specific workplace at the time when the reservation request is received, and a reservation corresponding to the reservation request is made after waiting as necessary (ie, scheduling time) rather than performing reservation. The second reservation module 132 may be controlled to perform the operation.

For example, when a reservation request for the specific workplace received from the reservation client system 200 is received at a time point other than the business hours of the specific workplace, the control module 110 immediately at the time when the reservation request is received. Rather than connecting a telephone call to the communication terminal 410, it is possible to wait for a call connection until business hours. In other words, the telephone call may be queued to perform a task. Therefore, the control module 110 may determine a scheduling time by using the business hours of the specific workplace.

In addition, when the business time (eg, the closest business time from the time when the reservation request is received) starts, the control module 110 immediately connects the telephone call to the communication terminal 410 after a predetermined time elapses. The reservation module 132 may be controlled.

This is because the reservation execution system 100 and the reservation system 310 may perform packet communication in the case of the conventional or the first reservation method, so that the reservation may be performed by performing the packet communication. Reservation could be performed. However, according to the embodiment of the present invention, in the case of the second reservation method of making a reservation by connecting a telephone call as described above, the reservation could not be performed when it is not the business hours of the specific workplace. Therefore, the control module 110 according to an embodiment of the present invention, without having to attempt to connect the unnecessary telephone call to the communication terminal 510, the situation that the telephone call can be connected (that is, during business hours) Only then can the second reservation module 132 be controlled to connect the telephone call. Therefore, there is an effect that can save unnecessary communication attempts and costs. The telephone number of the communication terminal 310 or the information on the business hours of the specific workplace may be stored in the predetermined DB 160 as described below.

Therefore, unlike the conventional reservation method that is not time-dependent, in the case of the present invention can be subjected to time, there is an effect that can solve this time-related.

On the other hand, the control module 110 may further consider not only the business hours of the specific workplace, but also a relatively leisurely time within the business hours as a factor for determining the scheduling time. Such information may be stored in the DB 160. Factors to be considered by the control module 110 to determine the scheduling time may be a business time, a free time, and the like.

In some embodiments, a predetermined predetermined time may be defined as the scheduling time by default. Because, when a plurality of reservation requests are received by the reservation execution system 100 within a predetermined time for the same business place, a reservation corresponding to the plurality of reservation requests is performed rather than connecting a telephone call for each reservation request. This may be because it may be more desirable to perform over a telephone call connection.

Meanwhile, the second reservation module 132 may convert the reservation request data received by the reception module 120 into the reservation request voice information (S70-1, S72). The conversion of the reservation request data may be before or after the second reservation module 132 connects a telephone call to the communication terminal 410.

The second reservation module 132 may include a predetermined conversion module to convert the reservation request data into the reservation request voice information.

The conversion module may be, for example, software code for converting text data into voice information, and may be implemented as a script. However, a programming language for implementing the code may be variously implemented as necessary. The average expert in the art will be able to reason easily.

The conversion module corresponds to not only the reservation request data received from the reservation client system 200 as described above, but also the reservation change data or reservation cancellation data received from the reservation client system 200 after the reservation is successfully performed. Can also be converted into voice information. An example of the conversion module for this is shown in FIG.

FIG. 6 is a diagram illustrating a process of generating voice information when a reservation, cancellation, or change request is performed for a non-contracted workplace according to an embodiment of the present invention.

Referring to FIG. 6, the conversion module 133 according to an embodiment of the present invention may include a text to speech (TTS) module 137 for converting text information into voice information. In addition, the conversion module 133 may convert not only a reservation request, but also various requests related to a reservation, for example, a cancellation or change request of a reservation, into voice information. To this end, the conversion module 133 may further include templates (134, 135, 136) corresponding to each request. The templates 134, 135, and 136 may be software code for receiving predetermined input data and generating text according to a predefined rule.

For example, the reservation request template 134 may receive a user, a date and time, and a person included in the reservation request data, and generate reservation request text information in a predefined manner based on the received information. According to one example, the reservation request template 134 is "OOO has requested a YY minute reservation at XX. Please press the ~ key if the reservation is available." The software code may be used to generate reservation request text information according to a predetermined rule.

Meanwhile, the reservation client system 200 may request cancellation and / or change of the reservation after the reservation is successful for the second business place. In this case, the second reservation module 132 also needs to cancel and / or change through the communication terminal 410. To this end, the second reservation module 132 further includes a cancellation request template 135 and / or a change request template 136. It may also include.

That is, the cancellation request template 135 or the change request template 136 is output from the reservation client system 200 and uses a predetermined rule using cancellation request data or change request data received through the receiving module 120. According to the corresponding cancellation request text information or change request text information can be generated.

As such, when predetermined request text information (eg, reservation request text information, cancellation request text information, or change request text information) is generated by the templates 134, 135, and 136, the generated request text information is the TTS. May be input to the module 137. Then, the TTS module 137 may generate voice information corresponding to the input text information.

It will be readily apparent to the average expert in the art that the rules defined by the templates 134, 135, 136 can vary.

Meanwhile, according to the spirit of the present invention, voice information generated by the conversion module 133 may be transmitted through the communication terminal 410. At this time, the employee of the second workplace who has received the call to the communication terminal 410 may perform various correspondences. For example, the employee may input a response signal for a reservation success, a failure, or a direct call with the user, as described later, according to the voice information. However, the employee may hang up the phone without inputting a response signal that the reservation execution system 100 wants to receive. Alternatively, a call may not be connected with the communication terminal 410.

Even in such a case, the reservation execution system 100 may provide a complete service by providing information to the user about whether a reservation is possible or why the reservation has failed.

However, unlike the case where the reservation is performed by performing the packet communication as in the conventional first reservation module 131, when the reservation is performed through the telephone, the second reservation module 132 and the communication terminal 410 are separated. It is difficult to request the necessary information and to transmit the requested information. In addition, since the voice information generated by the TTS module 137 may be a mechanical sound, unlike the natural voice information of a person, the employee immediately answers the call using the communication terminal 410. You can throw it away. As described above, the technical idea of the present invention can increase the degree of completeness of a service by providing an appropriate solution to various situations that may occur when an appointment is automatically made through a telephone. An example of this is shown in Fig.

FIG. 7 is a diagram illustrating a response of a workplace and a process corresponding thereto when a reservation is performed for a non-contracted workplace according to an embodiment of the present invention.

Referring to FIG. 7, as described above, the reservation execution system 100 may connect a call with a communication terminal 410 provided at a second workplace (S80). Then, the reservation execution system 100 may start to transmit the reservation request voice information to the connected call (S90).

At this time, the employee at the workplace receiving the call through the communication terminal 410 may listen to all of the reservation request voice information and input a predetermined response signal as instructed by the reservation request voice information.

According to an example, a response to accept the reservation request may be input through the communication terminal 410 (S100). The employee may make a reservation to correspond to the reservation request voice information. In addition, the reservation execution system 100 may transmit to the reservation client system 200 that the reservation was successful (S101).

According to another example, the communication terminal 410 may input a response that reservation is not possible (S110). Then, the reservation execution system 100 may transmit information indicating that reservation is impossible to the reservation client system 200 and terminate the service. However, according to the technical spirit of the present invention, the reservation execution system 100 may further determine the cause of the reservation impossible when the reservation is impossible. In the case of the conventional reservation method or the reservation method by the first reservation module 131, since the place of request for the reservation is a place of business that is in agreement with the reservation execution system 100, the real-time status of the place (for example, currently available Menu, service policy, etc.) may be grasped in detail by the reservation execution system 100. Therefore, if the reservation is impossible, it is possible to determine the cause of the reservation. In the case of the first reservation method by the conventional or the first reservation module 131, it is possible to actually grasp the current reservation status, the product (or service status) provided by the current workplace, and the special matters of the current workplace.

However, in the case of the second reservation method by the second reservation module 132, whether a product (or service) requested by the user is no longer sold and cannot be reserved, or is it impossible to make a reservation due to an advance reservation. There is a problem that the reservation conclusion system 100 is difficult to grasp whether the reservation is not possible because of the non-business hours. This problem may be due to the difficulty in confirming detailed information through communication because the second reservation method performs a reservation using an automatic call through a telephone, but the second workplace provides a provider of the reservation execution system 100. It may also be because the company does not provide information on the second workplace accurately to the user because it is a non-contracted workplace with the company.

That is, as will be described later, the reservation execution system 100 collects information (eg, a business name, a telephone number, a product (or service), experience information of another user, etc.) of a workplace of a second workplace in a network such as the Internet. This information may not be accurate. Therefore, if the information provided to the user is inaccurate and the reservation is impossible, it is necessary to update the information on the business place of the second workplace stored in the DB 160 of the reservation execution system 100. In this way, information on the workplaces of non-contracted workplaces can be updated with more accurate information as the service proceeds. In addition, when the reservation is impossible due to the wrong information, after confirming this, the confirmed information, that is, the modified information may be notified again so that the reservation for the second workplace may be performed again.

To this end, when the control module 110 of the reservation execution system 100 receives a response that the communication terminal 410 makes a reservation impossible (or fails) by inputting a predetermined key (S110), it determines the cause of the reservation failure. It may be (S111). To this end, the control module 110 transmits a list of possible reservation failure causes as voice information by connecting a phone call to the second workplace or again with a telephone call connected thereto, and based on the received response signal based on the transmitted voice information. Therefore, the reason for the reservation failure can be determined. Alternatively, a person of the provider of the reservation execution system 100 may directly connect the telephone to the second workplace to check why the requested reservation has just failed through an automatic telephone call. Then, the control module 110 may receive the cause of failure input by the person. In various other ways, the control module 110 may determine the cause of the failure of the reservation request.

Then, the control module 110 may determine whether the information stored in the DB 160 of the reservation execution system 100 needs to be updated according to the cause of the failure of the reservation request (S112). In general, if a reservation fails due to an advance reservation, it may not be necessary to update the information. However, if the product (or service) sold at the second workplace is no longer sold, or the business hours are different from the stored information, or if the reason for the reservation failure is due to an error of the information provided to the user, the control module ( 110 may update the information on the second workplace stored in the DB (160) (S113). The updated information may be transmitted to the reservation execution system 100. Of course, if it is determined that the update is not necessary, the control module 110 may simply transmit information indicating that the reservation has failed to the reservation client system 200.

On the other hand, the communication terminal 410 may receive a response signal requesting a direct call with the user by inputting a predetermined key (S120). In this case, the control module 110 provides a telephone service to the communication terminal 410 or the communication terminal 410 with a predetermined control signal for the communication terminal 410 to connect a call to the user's telephone. It can also be transmitted to the telephone network provider system provided. Such a control signal may be output by calling a predetermined API provided by the telephone network operator system. Then, the communication terminal 410 may make a phone call to the user's phone, and in this case, the second workplace and the user may directly perform a reservation or change / cancel a reservation by telephone. .

On the other hand, when a telephone call is not connected to the communication terminal 410 at all, or an exception occurs that is not a predefined situation such as the communication terminal 410 disconnecting the phone (S130), the reservation execution system 100 The person of the provider side can directly call the communication terminal 410 to determine the cause (S131). Alternatively, the call may be repeatedly connected and the cause of the exception may be automatically determined as described above by outputting voice information indicating the cause when the call is connected.

Then, it may be determined whether an update is necessary according to the determined cause (S132), and when the result of the determination of v is required, the information on the second workplace stored in the DB 160 may be updated (S133). For example, when the telephone number is changed and the telephone is no longer called, or when an update is necessary, such as when the workplace is moved or shut down, the information on the second workplace stored in the DB 160 may be updated or deleted. Alternatively, when a call is directly connected to the communication terminal 410 when the user makes a direct call, the person providing the provider directly acts as a reservation request, and the automatic call by the reservation execution system 100 may be received later. It can also be perceived.

Meanwhile, the DB 160 may store information about a plurality of business places loaded by the reservation execution system 100. The information on the first workplace among the information on the plurality of workplaces may be received from the reservation system 310 provided at the first workplace or directly received from the system or the person of the first workplace, and stored in the DB 160. have.

However, the information on the second workplace may be difficult to receive directly from the second system or a person. Therefore, the information collection module 150 included in the reservation execution system 100 may collect information on the second workplace through a wired or wireless network.

Such an example is shown in Fig.

Referring to FIG. 8, the information collecting module 150 may access the wired / wireless network to crawl information disclosed in predetermined pages. The information collection module 150 may crawl desired information included in various pages (for example, information about a specific type of business place such as a restaurant), collect the pages including the desired information by crawling, and then collect the information. Only information on the business place may be extracted from the page and stored in the DB 160.

In some implementations, the information collection module 150 may predefine pages to be crawled. For example, the information collection module 150 may define address information of a specific blog and a specific site. In this case, the information collection module 150 may perform crawling only on the defined address information. Of course, the defined address information may vary depending on which business site information will be collected.

8 is a diagram illustrating a process of collecting workplace information according to an embodiment of the present invention.

As illustrated in FIG. 8, the information collection module 150 may crawl the first page 10, and collect information about the business site 1 from the crawled first page 10. The information collected by the information collection module 150 may include at least the telephone number of the business place 1. In addition, the image of the workplace itself or the image information 11 of the goods (or services) sold in the workplace, the related description information 12, and / or address information 14 may be collected.

Meanwhile, the information collection module 150 may crawl the second page 20 and collect information (eg, 21, 22, 23, etc.) about the business place 2 on the second page 20.

In addition, the information collection module 150 may also crawl a predetermined Nth page 30, wherein the third page may include information about the business place 1 (eg, 31, 32, 33, 34). have. Then, the information collection module 150 may collect and store all the information about the business site 1 from each of the first page and the third page, or may collect / store only information that matches each other.

Or after collecting all information from the first page and the third page, information to be actually transmitted to the reservation client system 200 by a person of the provider of the reservation execution system 100 is selected and / or organized. May be

The collected information may be stored in the DB 160, and the information stored in the DB 160 may be transmitted to the reservation client system 200 and provided to the user. Therefore, from the point of view of the provider of the reservation execution system 100, not only the establishment of the actual agreement or business cooperation, but also all the workplaces where information can be collected (particularly, workplaces where telephone numbers can be collected). It can provide a service for making a reservation. In addition, the inaccuracy of the information may be gradually improved by updating the information that is performed while the service is provided as described with reference to FIG. 7.

The method for providing a reservation execution system according to an embodiment of the present invention may be implemented as computer readable codes on a computer readable recording medium. A computer-readable recording medium includes all kinds of recording apparatuses in which data that can be read by a computer system is stored. Examples of the computer-readable recording medium include a ROM, a RAM, a CD-ROM, a magnetic tape, a hard disk, a floppy disk, an optical data storage device, and the like in the form of a carrier wave (for example, . In addition, the computer-readable recording medium may be distributed over network-connected computer systems so that computer readable codes can be stored and executed in a distributed manner. And functional programs, codes, and code segments for implementing the present invention can be easily inferred by programmers skilled in the art to which the present invention pertains.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

Claims

When a user selects information on a specific business from among a plurality of business information provided through the reservation client system and inputs reservation request data for the selected specific business, a reservation that performs a reservation corresponding to the input reservation request data. In the method of providing a fastening system,
A reservation request receiving step, wherein the reservation execution system receives reservation request data for the specific workplace selected by the user from the reservation client system;
A reservation type determination step of determining, by the reservation execution system, whether the specific workplace is a first workplace equipped with a reservation system interworking with the reservation execution system or a second workplace without the reservation system; And
If it is determined that the specific workplace is the first workplace, the reservation execution system communicates with the reservation system provided at the specific workplace to perform a reservation corresponding to the reservation request data, and the specific workplace is determined to be the second workplace. A reservation execution step of performing a reservation corresponding to the reservation request data by performing communication with a communication terminal provided at the specific workplace.

The method of claim 1, wherein the performing of the reservation,
If it is determined that the specific workplace is the second workplace, connecting the telephone call to the communication terminal of the specific workplace by the reservation execution system; And
And providing, by the reservation execution system, reservation request voice information corresponding to the reservation request data through the telephone call.

According to claim 2, The reservation fastening system providing method,
Storing, by the reservation execution system, a conversion module for converting the reservation request data into the reservation request voice information;
Transmitting reservation request voice information corresponding to the reservation request data through the phone call,
And the reservation execution system converting the reservation request data into the reservation request voice information using the conversion module.

The method of claim 3, wherein the reservation execution system converts the reservation request data into the reservation request voice information using the conversion module.
Inputting the reservation request data into a reservation request template included in the conversion module;
And converting text information corresponding to the reservation request data generated by the reservation request template into voice information.

According to claim 2, The reservation fastening system providing method,
The reservation initiation system further comprising waiting for a call connection for a scheduling time from the time when the reservation request data is received,
Connecting the telephone call to the communication terminal of the specific workplace by the reservation execution system;
After waiting for the scheduling time, the reservation execution system connects a telephone call to a communication terminal of the specific workplace,
The scheduling time is the reservation execution system providing method, characterized in that determined based on the information or the default time set in advance for the business hours of the specific business that the reservation execution system confirms.

According to claim 2, The reservation fastening system providing method,
The reservation conclusion further comprises the step of confirming whether the reservation is successful based on the response signal received from the communication terminal based on the transmitted voice information, and transmitting information on whether the reservation is successful to the reservation client system. How to provide the system.

The method of claim 6, wherein the booking confirmation step,
Determining that a reservation corresponding to the reservation request data is successful when a predetermined first key is input from the communication terminal, and transmitting reservation success information to the reservation client system; or
And determining that a reservation corresponding to the reservation request data has failed when a predetermined second key is input from the communication terminal, and transmitting reservation failure information to the reservation client system.

According to claim 2, The reservation fastening system providing method,
The reservation execution system checks whether the reservation is successful based on a response signal received from the communication terminal based on the transmitted voice information, and if it is determined that the reservation has failed, selectively causes the reservation failure according to the reason for the reservation failure. The method of providing a reservation execution system further comprising updating business information on the specific business to be reflected.

The method of claim 1, wherein the performing of the reservation,
If it is determined that the specific workplace is the second workplace, the reservation execution system connects the first telephone call to the communication terminal of the specific workplace; And
And when the first telephone call is connected, the reservation execution system controlling the communication terminal to connect a second telephone call to the reservation client system.

According to claim 1, The reservation fastening system providing method,
The reservation execution system includes the step of crawling (crawling) information about the specific business location including at least one of the information on the business name, telephone number, or sales products or services of the specific business place over a wired or wireless network How to provide the system.

The method of claim 6, wherein the reservation fastening system is provided.
After the reservation corresponding to the reservation request data is successful, a successful change request or cancellation request of the reservation is received from the reservation client system, and in response to the reception, change voice information or cancellation voice information corresponding to the change or cancellation request. The method of claim 1 further comprising the step of transmitting to the communication terminal.

Receiving, by the reservation execution system, a reservation request including reservation request data for a predetermined place of business from the reservation client system;
In response to the reservation request, the reservation execution system connecting an ARS call to a telephone terminal of the business establishment;
Transmitting reservation request voice information corresponding to the reservation request data through an ARS call to which the reservation execution system is connected; And
And confirming whether or not the reservation is successful according to a response input from the telephone terminal based on the reservation request voice information transmitted by the reservation execution system.

The method of claim 12, wherein the reservation execution system transmits reservation request voice information corresponding to the reservation request data through an ARS call connected thereto.
The reservation execution system is stored in the reservation execution system and inputting the reservation request data as input data of a conversion module for converting the reservation request data into corresponding reservation request voice information; And
And providing the reservation request voice information outputted as an input result to the communication terminal.

The method of claim 12, wherein the reservation execution system connects the ARS call to the telephone terminal of the business in response to the reservation request,
And providing, by the reservation execution system, an ARS call to the telephone terminal after waiting for a scheduling time from the time when the reservation request is received from the reservation client system.

A computer-readable recording medium recording a program for performing the method according to any one of claims 1 to 14.

When a user selects information on a specific business place from among information on a plurality of business sites provided through the reservation client system, and inputs reservation request data for the selected specific business place, the user performs a reservation corresponding to the input user reservation request data. In the reservation tightening system,
A receiving module for receiving reservation request data for the specific workplace selected by the user from the reservation client system;
A determination module for determining whether the specific workplace is a first workplace equipped with a reservation system interworking with the reservation conclusion system or a second workplace without the reservation system;
A first reservation module for performing a reservation corresponding to the reservation request data by communicating with a reservation system provided at the specific business place;
A second reservation module for performing a reservation corresponding to the reservation request data by performing communication with a communication terminal provided at the specific workplace; And
And a control module for selectively performing a reservation through the first reservation module or the second reservation module according to a determination result of the determination module.

The method of claim 16, wherein the second reservation module,
And a telephone call to the communication terminal of the specific workplace, and transmitting voice information corresponding to the reservation request data through the telephone call.

The method of claim 17, wherein the second reservation module,
A conversion module for converting the reservation request data into voice information,
And a reservation execution system for converting the reservation request data into the voice information using the conversion module.

The method of claim 17, wherein the control module,
And confirming whether or not the reservation is successful based on a response signal received from the communication terminal based on the transmitted voice information, and transmitting information on whether the reservation is successful to the reservation client system.

The method of claim 17, wherein the control module,
And a second reservation module that controls the second reservation module to connect an ARS call to the telephone terminal after waiting for a scheduling time from the time when the reservation request is received from the reservation client system.

The system of claim 17, wherein the reservation fastening system is
Further comprising a DB for storing information about the specific business place,
The control module includes:
The specific workplace is checked based on the response signal received from the communication terminal based on the transmitted voice information, and if the reservation is unsuccessful, the reservation failure is selectively reflected according to the reason for the reservation failure. Reservation execution system to update the business information for.

17. The system of claim 16,
If it is determined that the specific workplace is the second workplace, the reservation execution system connects the first telephone call to the communication terminal of the specific workplace, and when the first telephone call is connected, the communication terminal is connected to the reservation client system. A reservation execution system for controlling the second reservation module to connect a second telephone call.

The system of claim 16, wherein the reservation fastening system,
And a data collection module for crawling information on the specific business location, including at least one of information on the business name, telephone number, or product or service of the specific business location, through a wired or wireless network.

The method of claim 20, wherein the second reservation module,
And a conversion module for generating change request voice information or cancellation request voice information corresponding to the change request or cancellation request of the reservation received from the reservation client system.

A receiving module for receiving a reservation request including reservation request data for a predetermined workplace from a reservation client system;
A reservation module for connecting an ARS call to a telephone terminal of the workplace in response to the reservation request and transmitting reservation request voice information corresponding to the reservation request data through the connected ARS call; And
And a control module for confirming whether or not the reservation is successful according to a response input from the telephone terminal based on the reservation request voice information transmitted by the reservation module.

The method of claim 25, wherein the reservation module,
The reservation execution system, which is stored in the reservation execution system and inputs the reservation request data as input data of a conversion module for converting the reservation request data into corresponding reservation request voice information, and transmits the reservation request voice information outputted as an input result to the telephone terminal. system.