KR102194616B1 - Mobile Terminal for Providing ARS and Method for Providing ARS in Mobile Terminal - Google Patents

Abstract

ARS providing method in a mobile terminal, automatically receiving a call when a call connection request signal is generated from a caller terminal, and providing an Automatic Response Service (ARS) user interface (UI) screen. Acquiring access information to the web server to be used and transmitting a message including the obtained access information to the caller terminal, and matching the ARS UI screen provided to the caller terminal connected to the web server through the access information And providing the ARS voice information to the caller terminal.

Description

ARS-providing mobile terminal and method for providing ARS in mobile terminal {Mobile Terminal for Providing ARS and Method for Providing ARS in Mobile Terminal}

The present invention relates to an answering machine service, and more particularly, to a system and method for an answering machine service in a mobile terminal.

The Automatic Response Service (ARS) system is a system that provides information to a user's communication terminal in the form of a voice signal. The ARS system provides information in the form of a voice signal according to a predetermined scenario and moves a scenario (menu) according to a DTMF signal input from a user's communication terminal to provide information on the scenario as a voice signal.

However, such a conventional method has a limitation in that it is possible to input a keypad for a desired menu and move to a desired menu only after information on the keypad corresponding to the menu is guided after continuing to listen to the voice announcement. Also, since information is provided in the form of an audio signal, it is difficult to remember and it is very difficult to grasp the overall information at a glance. Therefore, it would be very convenient for the user if the information linked to the ARS announcement could be provided visually.

On the other hand, in workplaces such as massage shops, nail shops, restaurants, hospitals, etc., the staff must respond to various customer inquiries such as reservations or location information on a daily basis, which not only incurs labor costs, but also 24-hour staff response. none. However, the existing ARS method has a problem in that the operator must separately establish an ARS system. Therefore, it can be seen that it is almost impossible to build an ARS system for a business operator who operates a small business site because it incurs expensive costs.

The present invention provides an ARS providing apparatus and method in a mobile terminal capable of providing not only ARS voice information but also an ARS UI screen.

The present invention provides an ARS providing apparatus and method in a mobile terminal capable of providing ARS to small business operators as well, since there is no need to construct an expensive ARS system.

The present invention is a method of providing an ARS in a mobile terminal, comprising automatically receiving a call when a call connection request signal is generated from a caller terminal, and an automatic response service (ARS) user interface (UI). Acquiring access information to a web server providing a screen, transmitting a message including the obtained access information to the caller terminal, and ARS UI provided to the caller terminal connected to the web server through the access information And providing ARS voice information matching the screen to the caller terminal.

The present invention is a method for providing an ARS UI screen in a web server, comprising: transmitting access information to the ARS-providing mobile terminal in response to a request for access information from a caller terminal to a web server from an ARS-providing mobile terminal; and And reporting that the ARS UI screen is transmitted to the ARS providing mobile terminal as well as providing an ARS UI screen according to the access of.

The present invention is an ARS-providing mobile terminal, in response to a call connection request signal being generated from a caller terminal, a telephone automatic receiving unit that automatically receives a call, and a web server providing an automatic response service (ARS) screen. A connection information providing unit that acquires information and transmits a message including the obtained access information to the caller terminal, and an ARS voice matched to the ARS UI screen provided to the caller terminal connected to the web server through the access information It includes an ARS processing unit that provides information to the caller terminal.

The present invention provides a web server, a connection information allocation unit for transmitting access information to the ARS-providing mobile terminal according to a request for connection information from the ARS-providing mobile terminal to the web server of the caller terminal, and according to the connection of the caller terminal. In addition to providing an ARS UI screen, it includes an ARS UI screen providing unit reporting that the ARS UI screen is transmitted to the ARS providing mobile terminal.

The present invention is advantageous in that it is not necessary to separately construct an expensive ARS system, and not only can a business operator with a mobile terminal provide an ARS service to a customer, but also can reduce labor costs due to telephone response.

In addition, since the present invention can visually provide screen information linked to the ARS announcement, it will be very convenient because the user does not need to wait for or remember the announcement.

1 is a schematic configuration diagram of a system for providing an ARS in a mobile terminal according to an embodiment of the present invention.
2 is a detailed block diagram of an ARS providing mobile terminal according to an embodiment of the present invention.
3 is a detailed block diagram of a web server according to an embodiment of the present invention.
4 is a signal flow diagram illustrating a method of providing an ARS in a mobile terminal according to an embodiment of the present invention.
5 is a diagram illustrating an example of an ARS UI screen provided to a caller terminal according to the present invention.
6A and 6B are signal flow diagrams illustrating exemplary embodiments of an ARS provision termination process in a mobile terminal according to the present invention.
7 is an exemplary diagram of a customer management screen through an ARS providing mobile terminal according to the present invention.

Advantages and features of the present invention, and a method of achieving them will become apparent with reference to the embodiments described below in detail together with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be implemented in a variety of different forms, only the present embodiments are intended to complete the disclosure of the present invention, and the general knowledge in the technical field to which the present invention pertains. It is provided to completely inform the scope of the invention to those who have it, and the invention is only defined by the scope of the claims. The same reference numerals refer to the same components throughout the specification.

In describing embodiments of the present invention, if it is determined that a detailed description of a known function or configuration may unnecessarily obscure the subject matter of the present invention, a detailed description thereof will be omitted, and terms to be described later are in the embodiments of the present invention. These terms are defined in consideration of the function of the user and may vary according to the intention or custom of users or operators. Therefore, the definition should be made based on the contents throughout this specification.

Combinations of each block of the attached block diagram and each step of the flowchart may be executed by computer program instructions (execution engine), and these computer program instructions are executed on a processor of a general purpose computer, special purpose computer or other programmable data processing equipment. As it may be mounted, its instructions executed by the processor of a computer or other programmable data processing equipment generate means for performing the functions described in each block of the block diagram or each step of the flowchart.

These computer program instructions may also be stored in computer-usable or computer-readable memory that can be directed to a computer or other programmable data processing equipment to implement a function in a particular manner, so that the computer-usable or computer-readable memory It is also possible to produce an article of manufacture containing instruction means for performing the functions described in each block of the block diagram or each step of the flow chart.

In addition, since computer program instructions can be mounted on a computer or other programmable data processing equipment, a series of operation steps are performed on a computer or other programmable data processing equipment to create a computer-executable process. It is also possible for the instructions to perform the data processing equipment to provide steps for executing the functions described in each block of the block diagram and each step of the flowchart.

In addition, each block or each step may represent a module, segment, or part of code containing one or more executable instructions for executing specified logical functions, and in some alternative embodiments mentioned in the blocks or steps. It should be noted that it is also possible for functions to occur out of order. For example, two blocks or steps shown in succession may in fact be performed substantially simultaneously, and the blocks or steps may be performed in the reverse order of a corresponding function as necessary.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. However, the embodiments of the present invention exemplified below may be modified in various other forms, and the scope of the present invention is not limited to the embodiments described below. Embodiments of the present invention are provided to more completely describe the present invention to those of ordinary skill in the art.

1 is a schematic configuration diagram of a system for providing an ARS in a mobile terminal according to an embodiment of the present invention.

Referring to FIG. 1, a system for providing an ARS in a mobile terminal includes an ARS providing mobile terminal 100 that automatically receives a call and provides an ARS service according to a call connection of the caller terminal 10, and an ARS. It includes a web server 200 interlocking with the providing mobile terminal 100 to provide an ARS UI screen to the caller terminal 10. Here, the sender terminal 10 and the ARS providing mobile terminal 100 are connected through a voice communication network, and the web server 200 is connected through the sender terminal 10 and the ARS providing mobile terminal 100 and a data packet network.

The caller terminal 10 refers to a conventionally known terminal for receiving a call service through a communication network, and may be a smart terminal. In addition to this conventional configuration, the caller terminal 10 in the present invention receives and displays an ARS UI screen from the web server 200 through a communication network as described above, and connects a call with the ARS providing mobile terminal 100 In the state, ARS voice information matching the ARS UI screen may be received and output as a call voice.

The ARS-providing mobile terminal 100 includes a smartphone, but need not be limited to such devices. The mobile terminal 100 providing ARS in the present invention supports the caller terminal 10 to receive the ARS UI screen by interworking with the web server 200, but matches the ARS UI screen with the caller terminal 10 connected to the call. ARS voice service is provided. For example, a business operator operating a small business site including a skin care shop, a beauty salon, a restaurant, etc., can provide a variety of ARS services such as real-time reservations, orders, and mini customer centers to customers with only a smartphone. A detailed description of the ARS providing mobile terminal 100 will be described later with reference to FIG. 2.

The web server 200 performs registration processing on the mobile terminal 100 that wants to provide ARS, stores the ARS UI screen information set by the registered ARS providing mobile 100, and requests from the ARS providing mobile terminal 100 Accordingly, ARS UI screen information may be provided to the caller terminal 10. A detailed configuration and operation of the web server 200 will be described with reference to FIG. 3.

2 is a detailed block diagram of an ARS providing mobile terminal according to an embodiment of the present invention.

2, the ARS providing mobile terminal 100 includes a communication unit 110, a display unit 120, an operation unit 130, a memory 140, a sound processing unit 150, a microphone 153, a speaker 156, and It includes a control unit 160.

The communication unit 110 processes signals received from the outside through a wired/communication network and an internal output signal, and is a well-known configuration. According to the present invention, the communication unit 110 performs processing such as reception of a call through a voice communication network with the caller terminal 10 or transmits and receives data through a data packet network with the web server 200.

The display unit 120 outputs a still image or a video signal, and may output manager information or the like through interworking with the web server 200. For example, the operation unit 130 may include a key input unit that generates key data every time a key button is pressed, a touch screen, a mouse, and the like. In addition, although the display unit 120 and the operation unit 130 are shown as being separated in FIG. 2, the display unit 120 and the operation unit 130 may be integrated with a user interface such as a touch screen.

The memory 140 may contain all of the storage devices in the form of a storage device that is built in the ARS providing mobile terminal 100 or can be connected through a USB port, etc., and the ARS providing library downloaded from the web server 200 may be stored. have. In addition, ARS voice information may be stored.

The sound processing unit 150 generates a call voice transmitted through the communication unit 110 or sound source data processed by the control unit 160 in the form of an audible sound and outputs it through the speaker 156 or externally through the microphone 153 The sound data input from the signal may be processed and transmitted as a call voice through the communication unit 110 or may be output to the controller 160.

The control unit 160 is a baseband chip or mobile phone O/S for controlling each unit, and may be regarded as a processor constituting the main control unit of the ARS providing mobile terminal 100. The baseband chip or mobile phone O/S plays the same role as the central processing unit (CPU) of the main body of a personal computer in the mobile terminal 100 providing ARS. According to an embodiment of the present invention, the controller 160 includes, in detail, an automatic telephone reception unit 161, a connection information providing unit 162, and an ARS processing unit 163.

The automatic call reception unit 161 automatically receives a call when a call connection request signal is generated from the caller terminal 10. The automatic telephone reception unit 161 may be driven as the user sets the automatic telephone reception in advance through the operation unit 130 in advance. Accordingly, according to the user setting information, the automatic phone reception unit 161 may automatically receive a phone call according to a set time or schedule information stored in the memory 140.

The connection information providing unit 162 accesses the web server 200 and obtains connection information as the call requested by the caller terminal 10 is automatically received by the automatic call receiving unit 161. Here, the access information may be URL information that only the sender terminal 10 can use on a one-time basis. The access information providing unit 162 generates a message including access information and responds to the sender terminal 10.

The ARS processing unit 163 provides the ARS voice information matching the ARS UI screen provided to the caller terminal 10 connected to the web server 200 through the access information to the caller terminal 10. Specifically, it includes a web server monitoring unit 163a, an ARS voice generating unit 163b, and an ARS voice transmitting unit 163c.

The web server monitoring unit 163a monitors the ARS UI screen provided by the web server 200 to the sender terminal 10 in real time.

The ARS voice generator 163b generates an ARS voice matching the ARS UI screen monitored by the web server monitoring unit 163a. This may be the detection of ARS voice information previously stored in the memory 140.

The ARS voice transmitting unit 163c inputs the ARS voice generated by the ARS voice generating unit 163b to the sound processing unit 150 instead of blocking the sound input by the microphone 153, and sends the communication unit 110 It is transmitted to the sender terminal 10 through the.

3 is a detailed block diagram of a web server according to an embodiment of the present invention.

Referring to FIG. 3, the web server 200 includes an ARS providing mobile terminal registration unit 210, a database 220, an access information allocation unit 230, and an ARS UI screen providing unit 240.

The ARS-providing mobile terminal registration unit 210 registers the ARS-providing mobile terminal 100, receives ARS UI screen information to be provided to the sender terminal 10 from the registered ARS-providing mobile terminal 100, and stores the information in the database 220. Save it. That is, the ARS-providing mobile terminal registration unit 210 supports the operator to register their mobile terminal through a separate website or application that the ARS-providing mobile terminal 100 can register, and is provided through the ARS. ARS screen UI for various services such as real-time reservation, automatic ordering, mini customer center, event/promotion, etc. can be set/changed according to the characteristics of the business site.

The ARS-providing mobile terminal registration unit 210 stores registration information and configuration information of the ARS-providing mobile terminal 100 in the database 220.

In addition, the ARS providing mobile terminal registration unit 210 downloads the operation process for providing ARS to the ARS providing mobile terminal 100 in the form of a library according to the registration of the ARS providing mobile terminal 100, and the ARS providing mobile terminal 100 ) To run according to the downloaded action process.

The access information allocation unit 230 transmits the access information to the ARS providing mobile terminal 100 according to a request for access information from the ARS providing mobile terminal 100 to the web server of the sender terminal 10. Here, the access information may be URL information that only the sender terminal 10 can use on a one-time basis. The access information allocated as described above is matched with the ARS-providing mobile terminal identifier and the number of the caller terminal and stored in the database 220. This access information is deleted as the connected call between the ARS providing mobile terminal 100 and the calling party terminal 10 is terminated.

The ARS UI screen providing unit 240 is an ARS UI screen set/registered by the ARS providing mobile terminal 100 matched to the access information from the database 200 as the caller terminal 10 accesses through predetermined access information. Is detected and provided to the sender terminal 10. In addition, the ARS UI screen information provided to the caller terminal 10 is reported to the ARS providing mobile terminal 100.

4 is a signal flow diagram illustrating a method of providing an ARS in a mobile terminal according to an embodiment of the present invention, FIG. 5 is a view showing an example of an ARS UI screen according to the present invention, and FIG. 6 is Is a diagram showing a manager application screen according to.

First, although not shown in the drawing, before the steps to be described later, the operator accesses the web server 200 through the ARS providing mobile terminal 100 to register an ARS service request, and ARS UI screen information to be provided to the sender terminal. Will be set.

4, a call connection request signal for connecting a call to the ARS-providing mobile terminal 100 is generated by a user of the caller terminal 10 inputs the phone number of the ARS-providing mobile terminal 100 (S405), The ARS providing mobile terminal 100 automatically receives a call according to the call connection request (S410). The conventional ARS system does not receive a call, but starts with receiving a call from the caller terminal 10 in the ARS providing mobile terminal 100. For example, as shown in (a) of FIG. 5, it is possible to receive a call for a massage reservation.

Then, the ARS providing mobile terminal 100 requests access information of the caller terminal 10 to the web server 200 (S415). Then, the web server 200 generates access information to be accessed by the caller terminal 10 and provides it to the ARS providing mobile terminal 100 (S420). In this case, the access information may be a URL (Uniform Resource Locator) that only the sender terminal 10 can access once.

Then, the ARS-providing mobile terminal 100 transmits a text message including access information allocated to the sender terminal 10 to the sender terminal 10 (S425). For example, a guide message including a URL link may be provided to the sender terminal 10 as shown in (b) of FIG. 5. At this time, since the ARS providing mobile terminal 100 is in a call state with the caller terminal 10, the ARS voice corresponding to the guidance message can be transmitted as a call tone. For example,'VIP Customer Center. A voice such as'I sent a message for the customer's convenient reservation' can be transmitted to the caller terminal 10 as a call tone.

The sender terminal 10 accesses the web server 200 through access information included in the received text message (S430). However, at this time, since the caller terminal 10 may not access the web server 200 by clicking the access information, the ARS providing mobile terminal 100 checks whether the caller terminal 10 is valid through the web server 200. You have to check whether it is.

Then, the ARS providing mobile terminal 100 provides ARS voice information matching the ARS UI screen provided to the caller terminal 10 connected to the web server 200 through the access information to the caller terminal 10 ( S435~S465)

That is, the web server 200 provides the initial ARS UI screen registered by the ARS providing mobile terminal 100 to the sender terminal 10 according to the connection of the sender terminal 10 (S440). For example, a menu screen as shown in (c) of FIG. 5 may be displayed.

The web server 200 reports that the ARS UI screen has been transmitted to the ARS mobile 200 (S440). Then, the ARS providing mobile terminal 100 transmits ARS voice information corresponding to the ARS UI screen to the caller terminal 10 (S445). For example, an ARS voice such as'Please select a menu you want' corresponding to the menu screen shown in FIG. 5C may be transmitted to the caller terminal 10.

As a specific function selection signal is input from the caller terminal 10 on the ARS UI screen (S450), the web server 200 provides an ARS UI screen for the selected function (S455). For example, a reservation completion confirmation screen as shown in (d) of FIG. 5 may be displayed.

Then, the web server 200 transmits the completion of providing ARS UI screen information for the selected function to the ARS providing mobile terminal 100 (S460). Then, the ARS providing mobile terminal 100 transmits ARS voice information matching the selected ARS UI screen as a call tone (S465). For example, the'reservation has been completed' corresponding to the reservation completion screen as shown in (d) of FIG. 5. An ARS voice such as'Thank you' may be transmitted to the caller terminal 10.

On the other hand, although not shown in the drawing, as the web server 200 reports that the new ARS UI screen has been delivered to the caller terminal 10 while providing ARS voice information to the caller terminal 10, ARS provides mobile The terminal 10 changes to new ARS voice information matching the new ARS UI screen and provides it to the caller terminal 10.

6A and 6B are signal flow diagrams for explaining embodiments of an ARS provision termination process in a mobile terminal according to the present invention. According to the present invention, the ARS provision termination process can be performed in two embodiments, and FIGS. 6A and 6B illustrate each of the embodiments.

Referring to FIG. 6A, as a call termination signal is received from the caller terminal 10 (S510), the ARS providing mobile terminal 100 transmits call release termination information to the web server 200 (S515). Then, the web server 200 deletes the access information allocated to the sender terminal 10 (S520).

Referring to FIG. 6B, according to the caller terminal 10 selecting to end a call existing in the ARS UI screen (S550), the web server 200 provides the call end ARS UI screen to the caller terminal 10 (S550). ). The web server 200 reports the completion of the call termination ARS UI screen to the ARS providing mobile terminal 100 (S555), and the ARS providing mobile terminal 100 transmits ARS voice information corresponding to the call termination ARS UI screen to the caller terminal. It is provided as (10) (S565). Thereafter, the ARS providing mobile terminal 100 transmits call termination information to the web server 200 (S565), and the web server 200 deletes the access information allocated to the caller terminal 10 (S570).

On the other hand, the ARS providing mobile terminal 100 may manage reservation information of a customer reserved through an ARS in which the ARS UI screen and ARS voice information are synchronized as shown in FIG. 5.

7 is an exemplary diagram of a customer management screen through an ARS providing mobile terminal according to the present invention.

Referring to FIG. 7, the ARS providing mobile terminal not only can make real-time reservation of reservation schedule information for each date as shown in (a) through a manager application, but also a reservation notification as shown in (b), (c Customer management information as shown in) may be provided.

In addition to real-time reservations, automatic ordering, mini customer centers, events/promotions, etc. are possible through the provision of ARS in the mobile terminal as described above. In the case of automatic ordering, menu selection is possible while viewing the screen, and accurate ordering is possible even in the case of complex orders. In the case of a mini customer center, it is possible to provide customer center functions such as product inquiry/return inquiry of a small shopping mall. In the case of event/promotion, it is possible to provide natural marketing information by providing in-store event information to customers through a mobile screen.

Claims (13)

In the ARS providing method using a mobile terminal of a business operator including a microphone, the mobile terminal:
In response to a call connection request signal being generated from the calling party terminal, automatically receiving a call; and
Automatic Response Service (ARS) User Interface (UI) Requests the web server for connection information to the web server that provides the screen, and sends a message including the access information obtained from the web server to the sender terminal And the steps to transfer to,
When the caller terminal selects the access information, providing ARS voice information matching the ARS UI screen provided to the caller terminal connected to the web server to the caller terminal. Provides the ARS function visible to the sender's terminal using the terminal,
When providing the ARS voice information to the caller terminal, the microphone input is blocked, ARS providing method in a mobile terminal.
The method of claim 1, wherein the access information
A method for providing ARS in a mobile terminal, characterized in that it is a URL (Uniform Resource Locator) that only the caller terminal can access once.
The method of claim 1, wherein the providing step
While providing ARS voice information to the caller terminal, as a new ARS UI screen is provided to the caller terminal from the web server, the new ARS voice information matching the new ARS UI screen is changed and provided to the caller terminal. ARS providing method in a mobile terminal.
The method of claim 1,
And transmitting call release termination information to the web server upon receiving the call termination signal from the caller terminal.
The method of claim 1,
As the web server provides the call end ARS UI screen to the caller terminal, providing ARS voice information corresponding to the call end ARS UI screen to the caller terminal;
And transmitting call release termination information to the web server.
delete delete delete MIC;
A call automatic receiving unit for automatically receiving a call when a call connection request signal is generated from the caller terminal;
A connection information providing unit for requesting connection information to a web server that provides an automatic response service (ARS) screen to the web server, and transmitting a message including access information obtained from the web server to the sender terminal;
When the caller terminal selects the access information, the ARS processing unit provides ARS voice information matching the ARS UI screen provided to the caller terminal connected to the web server to the caller terminal. Provides the ARS function visible to the caller terminal using a mobile terminal,
When providing the ARS voice information to the caller terminal, the microphone input is blocked, characterized in that the ARS providing mobile terminal.
The method of claim 9, wherein the access information
ARS-providing mobile terminal, characterized in that the URL (Uniform Resource Locator) that can be accessed only once by the caller terminal.
The method of claim 9,
Further comprising an input sound transmission processing unit for processing the sound signal input through the microphone and transmitting it to the caller terminal through the communication unit,
The ARS processing unit
An ARS providing mobile terminal, characterized in that the sound signal input through the microphone is blocked and ARS voice information is transmitted to the input sound transmission processing unit. delete delete

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