JP2019149024A - Information processing device, information processing system, control method thereof, and program - Google Patents

Abstract

To provide an information processing device, an information processing system, a control method thereof, and a program that allow a user to easily recognize a notification content related to the system.SOLUTION: An information processing system, which includes an information processing device for receiving notification related to system by e-mail, stores definition information corresponding to a notification content of an e-mail related to the system in advance. Then, the definition information corresponding to the notification content of the e-mail is specified from the stored definition information according to the notification content of the e-mail related to the received system. On the basis of the specified definition information, a new e-mail is created by editing the content of the received e-mail related to the received system, and the created new e-mail is transmitted.SELECTED DRAWING: Figure 4

Description

  The present invention relates to an information processing apparatus, an information processing system, a control method thereof, and a program technology.

  In information processing apparatuses that can receive various data via the Internet, problems of virus infection and malware are often regarded as problems. For example, ransomware that encrypts a file in an information processing apparatus and requests money on the condition that the file is decrypted is also spreading.

  As a countermeasure against ransomware, it may be possible to back up necessary files in advance so that the files may be encrypted. If a system that automatically backs up regularly is introduced, ransomware countermeasures can be easily implemented.

  However, if an error occurs in the backup process due to some reason such as a deterioration of the communication state or a setting error of a device that performs backup, there is a problem. Therefore, it becomes necessary to manage whether or not there is an error.

  Therefore, a mechanism is disclosed in which when an error occurs in the system, an error notification is received from the system, and the error content is notified to an appropriate destination according to the content of the error (see, for example, Patent Document 1).

JP 2014-119986 A

  By the way, the user who wants to know whether the backup is operating normally includes not only a system expert but also a general user. Therefore, when an error notification mail reaches a general user, it is an error. An error notification email that is easy to understand is desired. However, the content of the error notification mail automatically notified from the system is often difficult to understand unless it is an expert.

  In the system described in Patent Document 1, it is assumed that a notification is transmitted to an appropriate transmission destination (for example, a system administrator or a technician) for each error content, and an easy-to-understand error notification email is sent to a general user. It is not described until it is notified.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a mechanism that allows a user to easily recognize notification contents related to a system.

  An information processing system according to the present invention is an information processing system including an information processing apparatus that receives a notification related to the system by e-mail, and includes a storage unit that stores definition information corresponding to the notification content of the e-mail regarding the system; The content of the received e-mail is edited based on the definition information specified by the specifying means and the definition information specified by the specifying means according to the notification content of the e-mail In this way, it comprises a creating means for creating a new e-mail and a sending means for sending a new e-mail created by the creating means.

  Advantageous Effects of Invention According to the present invention, there is an effect that it is possible to provide a mechanism that allows a user to easily recognize notification contents related to the system.

It is a figure which shows an example of the system configuration | structure in embodiment of this invention. It is a figure which shows the hardware constitutions of the various kinds terminal in the embodiment of this invention. It is a figure which shows the function structure in embodiment of this invention. It is a flowchart which shows an example of the process which notifies a user the error notification mail corresponding to the process result of a backup process in 1st embodiment of this invention. It is a figure which shows an example of the process result mail registration screen 500 in embodiment of this invention. It is a figure which shows an example of the process result mail 600 in embodiment of this invention. It is a figure which shows an example of the destination data table 700 in embodiment of this invention. It is a figure which shows an example of the event data table 800 and the contractor data table 810 in embodiment of this invention. It is a figure which shows an example of the model specific data table 900 in embodiment of this invention. It is a figure which shows an example of the template format data table 1000 in embodiment of this invention. It is a figure which shows an example of the mail screen 1100 in embodiment of this invention. It is a flowchart which shows an example of a process when the template data of the error corresponding to the backup process in 2nd embodiment of this invention cannot be specified.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[First embodiment]
FIG. 1 is a diagram showing a configuration of a system for notifying a user of a processing result mail related to a processing result of backup processing in the embodiment of the present invention.

  FIG. 1 shows an example of an information processing system including a backup processing apparatus 101, a server apparatus 102, and a mail creation apparatus 103. The backup processing apparatus 101 can communicate with an information processing apparatus used by a user and backs up data and various files (not shown) in the information processing apparatus used by the user.

  The server apparatus 102 is an apparatus that can communicate with a plurality of backup processing apparatuses 101 and can acquire processing results of backup performed by the backup processing apparatus 101. Then, the server apparatus 102 sends a notification of the backup process result by e-mail to the user's e-mail address corresponding to the backup process apparatus 101 that has received the backup process result and / or the mail creating apparatus 103. .

  The server device 102 and the mail creation device 103 can communicate via the network 104. The network 104 is a communication line such as a public line, a dedicated line, or the Internet.

  The mail creation device 103 uses the processing result of the backup processing indicated in the email received from the server device 102 to create an email in which the content of the notification of the processing result is edited. The mail creation device 103 transmits the email created by the mail creation device 103 to the user or administrator of the backup processing device 101 corresponding to the received backup processing result.

  Note that the configuration of the system in FIG. 1 is merely an example, and it goes without saying that there are various configuration examples depending on applications and purposes.

  FIG. 2 is a diagram illustrating a hardware configuration of various terminals according to the embodiment of the present invention. FIG. 2 shows an example of the hardware configuration of various terminals constituting the system of FIG. In this embodiment, the backup processing apparatus 101, the server apparatus 102, and the mail creation apparatus 103 are all information processing apparatuses, and the hardware configuration in FIG. Note that the backup processing apparatus 101, the server apparatus 102, and the mail creation apparatus 103 do not have to have the same hardware configuration, and may have different hardware configurations.

  The CPU 201 comprehensively controls each device and controller connected to the system bus 204.

  The ROM 202 or the external memory 211 stores a BIOS (Basic Input / Output System), an operating system program (hereinafter referred to as OS), which is a control program of the CPU 201, and the like. The ROM 202 or the external memory 211 stores various programs necessary for realizing the functions executed by each server or each PC. The RAM 203 functions as a main memory, work area, and the like for the CPU 201.

  The CPU 201 implements various operations by loading a program necessary for execution of processing into the RAM 203 and executing the program.

  An input controller (input C) 205 controls input from an input device 209 such as a keyboard and a pointing device such as a mouse (not shown).

  A video controller (VC) 206 controls display on a display device such as the display 210. The display device may be a CRT or a liquid crystal display.

  A memory controller (MC) 207 controls access to an external memory 211 such as a hard disk (HD) that stores a boot program, browser software, various applications, font data, user files, editing files, various data, and the like. The memory controller (MC) 207 controls access to the external memory 211 such as a card-type memory connected to the flexible disk (FD) or PCMCIA card slot via an adapter.

  A communication I / F controller (communication I / FC) 208 is connected to and communicates with an external device via a network, and executes communication control processing in the network. For example, Internet communication using TCP / IP is possible.

  Note that the CPU 201 enables display on the display 210 by executing outline font rasterization processing on a display information area in the RAM 203, for example. Further, the CPU 201 enables a user instruction with a mouse cursor (not shown) on the display 210.

  Various programs and the like used by the various apparatuses and servers of the present invention to execute various processes described later are recorded in the external memory 211 and executed by the CPU 201 by being loaded into the RAM 203 as necessary. is there. Furthermore, definition files and various information tables used by the program according to the present invention are stored in the external memory 211.

  Next, functional configurations of the backup processing apparatus 101, the server apparatus 102, and the mail creation apparatus 103 will be described with reference to FIG. It should be noted that the functional configurations of the various apparatuses in FIG. 3 are merely examples, and it goes without saying that there are various configuration examples depending on applications and purposes.

  The backup processing apparatus 101 includes a backup processing unit 311 and a processing result transmission unit 312.

  The backup processing unit 311 is a functional unit that performs backup processing of data in a device such as an information processing device with which the backup processing device 101 communicates.

  The processing result transmission unit 312 is a functional unit that transmits the result of the backup processing performed by the backup processing unit 311 to the server apparatus 102. In the processing result transmitted by the processing result transmitting unit 312, which backup processing apparatus 101 has performed processing, whether the backup processing has been performed normally, and which error has occurred when an error has occurred in the backup processing , Etc.

  The server apparatus 102 includes a processing result receiving unit 321, a destination storage unit 322, and a processing result mail transmission unit 323.

  The processing result receiving unit 321 is a functional unit that receives the processing result of the backup processing transmitted from the backup processing apparatus 101. The processing result of the backup processing received by the processing result receiving unit 321 is transmitted in any format as long as it is data that can be understood as the processing result of the backup processing, such as e-mail format or data transmitted by other communication methods. It may be data.

  The destination storage unit 322 is a functional unit that stores a destination to which the processing result mail transmission unit 323 transmits the processing result mail 600 (see FIG. 6) in which the processing result of the backup process is indicated. The destination of the processing result mail 600 is stored in the destination data table 700 (see FIG. 7). In the present embodiment, the server apparatus 102 stores the destination to which the processing result mail 600 is transmitted. However, the processing result mail 600 is stored in a storage unit of another apparatus, and the server apparatus 102 is necessary as appropriate. You may acquire the information of a proper destination.

  The processing result mail transmission unit 323 is a functional unit that transmits an e-mail for notifying the contents of the processing result of the backup process. The processing result mail transmission unit 323 performs e-mail based on the information on the backup processing apparatus 101 included in the processing result of the backup processing received by the processing result receiving unit 321 and the destination information stored in the destination storage unit 322. Send. When the processing result mail transmission unit 323 transmits the processing result mail to a specific destination, an error notification mail is transmitted to the general user and / or administrator of the backup processing apparatus 101 via the mail creation device 103. Is done. In the present embodiment, the processing result of the backup process transmitted from the backup processing apparatus 101 to the server apparatus 102 is referred to as “processing result”. Further, the processing result of the backup processing apparatus 101 transmitted from the server apparatus 102 to the mail creating apparatus 103 is referred to as “processing result mail”. Further, the processing result of the backup processing apparatus 101 transmitted from the mail creation apparatus 103 to the user or administrator of the backup processing apparatus 101 is referred to as “error notification mail”.

  The mail creation device 103 includes a processing result mail reception unit 331, an event extraction unit 332, a data storage unit 333, a mail creation unit 334, and an error notification mail transmission unit 335.

  The processing result mail receiving unit 331 is a functional unit that receives a processing result mail from the server apparatus 102.

  The event extraction unit 332 is a functional unit that extracts specific event information included in the processing result mail received from the processing result mail reception unit 331. The specific event information indicates a serial number of the backup processing apparatus 101, an error content, an error occurrence date and time, and the like.

  The data storage unit 333 is a functional unit that stores various data tables. The data storage unit 333 stores an event data table 800 (see FIG. 8) that stores event information extracted by the event extraction unit 332. In addition, the data storage unit 333 includes a contractor data table 810 (see FIG. 8) and a template specifying data table 900 (see FIG. 9) that store information on users (contractors) who use the mail creation device 103. Remember. Further, the data storage unit 333 also stores a template format data table 1000 (see FIG. 10). The template specific data table 900 and the template format data table 1000 are the contents of the processing results executed by the backup processing apparatus 101 and indicate definition information corresponding to the processing result mail received by the mail creation apparatus 103 from the server apparatus 102. . That is, the data storage unit 333 has a function of storing definition information corresponding to the notification contents of the electronic mail regarding the processing result of the backup processing apparatus 101. Details of the event data table 800, the contractor data table 810, the template specifying data table 900, and the template format data table 1000 will be described later.

  The mail creation unit 334 is a functional unit that edits the contents of the processing result mail and creates a new electronic mail (error notification mail). The mail creating unit 334 creates a new electronic mail based on the processing result mail received from the server apparatus 102 and the definition data of the notification mail template data corresponding to each error stored in the data storage unit 333. The new e-mail has a process of converting English notation into Japanese notation and adding or deleting various necessary information in order to notify general users of the error contents of the backup processing apparatus 101 in an easy-to-understand manner. It is a given email.

  The error notification mail transmission unit 335 is a functional unit that transmits the error notification mail created by the mail creation unit 334. The error notification mail is transmitted to the general user and / or administrator of the backup processing apparatus 101.

  Next, the detailed processing flow for notifying the user of an error notification mail corresponding to the processing result of the backup processing apparatus 101 in the first embodiment of the present invention will be described with reference to FIG.

  First, in step S401, the CPU 201 of the backup processing apparatus 101 executes a backup process of data managed by an information processing apparatus or the like (not shown) communicating with the backup processing apparatus 101 by the function of the backup processing unit 311. .

  In step S <b> 402, the CPU 201 of the backup processing apparatus 101 transmits the processing result of the backup process executed in step S <b> 401 to the server apparatus 102 by the function of the processing result transmission unit 312. Each backup processing apparatus 101 is assigned a unique serial number, and when the processing result of the backup process is transmitted to the server apparatus 102, the serial number of the backup processing apparatus 101 is also transmitted to the server apparatus 102.

  In step S <b> 403, the CPU 201 of the server apparatus 102 receives the processing result from the backup processing apparatus 101 by the function of the processing result receiving unit 321.

  In step S <b> 404, the CPU 201 of the server apparatus 102 transmits a processing result mail 600 for notifying the processing result received in step S <b> 403 to the mail creating apparatus 103 by the function of the processing result mail transmission unit 323. More specifically, the CPU 201 of the server apparatus 102 stores the destination data table stored in the data storage unit 333 of the server apparatus 102 based on the serial number 702 of the backup processing apparatus 101 received together with the processing result in step S403. Search 700. The CPU 201 of the server apparatus 102 transmits the processing result mail 600 of FIG. 6 to the destination specified from the destination data table 700.

  Here, the processing result mail registration screen 500 of FIG. 5 will be described. The processing result mail registration screen 500 is an example of a screen for registering a mail address that is a destination of the processing result mail 600 transmitted by the server apparatus 102. The processing result mail registration screen 500 includes an address input field 501, a summary report check box 502, a notification mail check box 503, an add button 504, and a display unit 505. The processing result mail registration screen 500 accepts the input of the mail address for notifying the processing result mail 600 in the address input field 501 and accepts the registration of the mail address by accepting pressing of the add button 504. When accepting registration, the processing result mail registration screen 500 accepts a summary report check box 502 indicating whether or not to accept a summary report related to execution processing of the backup processing apparatus 101. Furthermore, the processing result mail registration screen 500 also accepts a check in a notification mail check box 503 indicating whether or not to receive a processing result mail 600 indicating a backup processing error. The processing result mail registration screen 500 is registered by storing the contents received on the screen in the destination data table 700 and causes the display unit 505 to display the registered contents.

  The destination data table 700 of FIG. 7 shows an example of a data table that stores the backup processing apparatus 101 and the mail addresses of general users and administrators who use the backup processing apparatus 101 in association with each other. The destination data table 700 includes a user ID 701, a serial number 702, a destination address a703, and a destination address b704. The user ID 701 indicates a number uniquely assigned to the user. The serial number 702 indicates a unique number assigned to identify each individual backup processing apparatus 101. The user ID 701 can be acquired by accepting an input of a user ID when accepting a user login to the server apparatus 102. The serial number 702 can be stored in the destination data table 700 in association with the user ID 701 by accepting an input of the serial number 702 on a screen (not shown) when the server apparatus 102 accepts a user login. It becomes. A destination address a 703 and a destination address b 704 indicate mail addresses that are registered on the processing result mail registration screen 500 in FIG. 5 and that transmit the processing result mail 600 associated with each backup processing apparatus 101. The processing result mail registration screen 500 is a screen displayed after the server apparatus 102 accepts a user login. The server apparatus 102 can store the user ID 701, the serial number 702, the destination address a 703, and the destination address b 704 in association with each other by accepting input of various information after accepting the user login. In the processing result mail registration screen 500, the number of mail addresses that can be registered may be one or plural. When a mail address corresponding to the mail creating apparatus 103 is stored in the destination address a 703 and the destination address b 704, the processing result mail 600 is transmitted from the server apparatus 102 to the mail creating apparatus 103. Note that the user using the backup processing apparatus 101 can store both the mail address of the mail creating apparatus 103 and the mail address of the user using the backup processing apparatus 101 in the destination data table 700. The user who stores both of the email addresses is both an email of the processing result mail 600 transmitted from the server apparatus 102 and an error notification mail obtained by editing the contents of the processing result mail 600 via the mail creation apparatus 103. Can be received.

  The processing result mail 600 in FIG. 6 is an example of an e-mail describing the contents of the processing result of the backup processing apparatus 101 transmitted from the server apparatus 102 to the mail creating apparatus 103. The processing result mail 600 includes a title 601 and a text 602, and describes error contents and information related to the error. Note that the processing result mail 600 may include a summary report indicating not only the error contents but also the contents of the executed processes. That is, if the processing result received by the backup processing apparatus 101 is an error, the server apparatus 102 transmits a processing result mail 600 indicating an error to the mail creating apparatus 103. On the other hand, if the received processing result is normal, it is preferable to send a summary report showing the processing contents to the mail creating apparatus 103.

  Returning to the flowchart of FIG. In step S <b> 405, the CPU 201 of the mail creating apparatus 103 receives the processing result mail 600 from the server apparatus 102 by the function of the processing result mail receiving unit 331.

  In step S406, the CPU 201 of the mail creation apparatus 103 determines whether the content of the processing result mail 600 received in step S405 indicates an error in the backup processing apparatus 101. More specifically, the CPU 201 of the mail creating apparatus 103 determines whether the content of the processing result mail 600 is an electronic mail indicating an error or a summary report. The error to be authorized may be an error that exists in the condition 902 of the template specifying data table 900, or information that is defined as an error may be stored in the mail creating apparatus 103 separately. If the CPU 201 of the mail creating apparatus 103 determines that the content of the processing result mail 600 is an error notification, the process proceeds to step S407. If the CPU 201 of the mail creating apparatus 103 determines that the content of the processing result mail 600 is not an error notification, that is, a summary report, the series of processing ends. The CPU 201 of the mail creation apparatus 103 may end the process without creating an error notification mail if no error has occurred in the backup processing apparatus 101. If the content of the processing result mail 600 is a summary report, the CPU 201 of the mail creating apparatus 103 performs the processing from step S407 to step S408 and step S413 without ending the processing of this embodiment. Then, the CPU 201 of the mail creating apparatus 103 may specify the template data for the summary report without ending the processing of the present embodiment. This process will be described later in the description of the template specifying data table 900 of FIG. If the processing result mail has not been received for a predetermined period in step S405, the CPU 201 of the mail creating apparatus 103 advances the processing to step S407 as an error that the processing result mail 600 has not been received.

  In step S407, the CPU 201 of the mail creation apparatus 103 extracts each event information from the processing result mail 600 received in step S405 by the function of the event extraction unit 332. The event information indicates information that is defined in advance to be extracted from the processing result mail 600 by the mail creating apparatus 103. As described above, for example, the event information indicates the serial number 801 of the notification source (backup processing apparatus 101) device, the error content 802, the error occurrence date and time 803, and the like.

  In step S <b> 408, the CPU 201 of the mail creating apparatus 103 extracts event information such as which error has occurred and when, or in the case of a summary report, which process has been executed from the process result mail 600 and stores it in the event data table 800. To do.

  Here, the event data table 800 of FIG. 8 will be described. The event data table 800 includes a device serial number 801 that is a notification source of the processing result mail 600, an error content 802 that indicates the error content, and an error occurrence date and time 803 that indicates the date and time when the error occurred. Furthermore, the event data table 800 includes an error notification date 804 indicating the date and time when event information is extracted from the received processing result mail. Various event information extracted in step S407 is stored in the event data table 800. Note that the information extracted from the received processing result mail is merely an example, and other necessary information may be extracted as appropriate.

  In step S409, the CPU 201 of the mail creation device 103 searches the event data table 800 using the serial number (notification source device serial number 801) of the backup processing device 101 extracted from the received processing result mail as a key.

  In step S410, the CPU 201 of the mail creating apparatus 103 determines whether or not the same device has the same error as a result of the search in step S409. That is, it is determined whether or not the serial number of the same backup processing apparatus 101 exists in the device serial number 801 of the notification source and the same error content 802 is stored. If it is determined that the same device has the same error, the process proceeds to step S411. If it is determined that the same device does not have the same error, the process proceeds to step S413.

  In step S411, the CPU 201 of the mail creation apparatus 103 determines whether or not the error has occurred for three consecutive days from the error occurrence date and time 803 of the event data table 800 when the same error occurs in the same device. . If the error occurrence date / time 803 is not stored on the event data table 800 and cannot be determined from the processing result mail 600, the error occurrence date / time 803 may be specified from the error notification date 804. If the CPU 201 of the mail creating apparatus 103 determines that an error has occurred on the same device (same backup processing apparatus 101) for three consecutive days, the process proceeds to step S412. If the CPU 201 of the mail creating apparatus 103 does not determine that an error has occurred on the same device for three consecutive days, the process proceeds to step S413.

  In step S <b> 412, the CPU 201 of the mail creating apparatus 103 determines from the template specifying data table 900 the template specifying 903. The template data of A is specified.

  Here, the description shifts to FIG. The template specifying data table 900 of FIG. 9 shows an example of a data table for specifying the template data of the corresponding electronic mail from the error contents 802 stored in the event data table 800. The template specifying data table 900 includes a process No. that is an identification number uniquely assigned to the template data of the e-mail. 901 includes a condition 902 indicating a condition for specifying the template data, and a template specifying 903 indicating the template data to be specified. In step S412, it is determined from the processing result received from the server apparatus 102 that an error has occurred in the backup processing apparatus 101 for three consecutive days. For this reason, the process No. corresponding to the condition 902 is set. No. 10 template specification 903 is No. The template data of A's e-mail is specified. If the processing result mail received in step S405 is a summary report, the CPU 201 of the mail creating apparatus 103 determines whether the processing number. It is not necessary to refer to the record 9 and send the error notification mail as in the template specification 903. Alternatively, the CPU 201 of the mail creating apparatus 103 may store the template data for the summary report and specify the template data for the summary report.

  Returning to FIG. In step S413, the CPU 201 of the mail creating apparatus 103 specifies the template data corresponding to the error content 802 of the event data table 800 from the template specifying data table 900 when it is determined in step S410 that there is no same error in the same device. To do. That is, the processes in step S412 and step S413 indicate the process of specifying the definition information stored by the functional unit of the data storage unit 333 according to the notification content of the processing result mail received in step S405. If the received processing result mail is not a notification indicating an error but a summary report, or if neither a notification indicating an error nor a summary report is sent at a predetermined period or at a predetermined timing, the process No. No. 11 indicated in the record. The model data of B is specified.

  In step S414, the CPU 201 of the mail creating apparatus 103 creates an error notification mail using the template data specified in step S412 and step S414 and the event data table 800 by the function of the mail creating unit 334. More specifically, the CPU 201 of the mail creating apparatus 103 acquires the identified template data from the template format data table 1000. Then, an error notification mail is created by embedding each information stored in the event data table 800 in the acquired template format data table 1000. That is, in step S414, a new e-mail is created by editing the contents of the e-mail received in step S405 based on the definition information specified in step S412 or step S413.

  A template format data table 1000 in FIG. 10 is an example of a data table indicating the contents of an e-mail corresponding to each error in backup processing. The template format data table 1000 includes a template format No. indicating a unique identification number assigned to the template data. 1001 includes an e-mail title 1002 as template data, and an e-mail text 1003 as template data. In the figure, as an example, the template format No. Although only 1 is shown, the template format No. 1001 may store e-mail template data corresponding to the number of records stored in the template specifying data table 900.

  In step S415, the CPU 201 of the mail creating apparatus 103 transmits the error notification mail created in step S414 based on the mail address stored in the contractor data table 810 by the function of the error notification mail transmission unit 335. That is, the process of transmitting a new electronic mail created by the mail creation device 103 is shown.

  The contractor data table 810 of FIG. 8 stores information on the user (contractor) who uses the mail creation device 103, and stores a mail address to which the error notification mail created by the mail creation device 103 is sent. An example of the data table is shown. The contractor data table 810 stores a contractor ID 811 uniquely assigned to each contractor, and a serial number 812 indicating the serial number of the backup processing apparatus 101. Further, the contractor data table 810 includes a mail address 813 that is a notification destination of the error notification mail, a broadcast address 814 that is another notification destination of the error notification mail, and a user who contracts the system of this embodiment. A contract number 815 indicating the contract number is included. A user who has registered user information in the mail creating apparatus 103 is referred to as a contractor here, and a contract number is assigned. In the contractor data table 810, it is possible to register one or more destination mail addresses to which the error notification mail is to be sent.

  In step S415, the CPU 201 of the mail creating apparatus 103 acquires a record having a serial number 812 that matches the serial number of the backup processing apparatus 101 extracted in step S407 from the contractor data table 810. Then, the CPU 201 of the mail creating apparatus 103 transmits a new e-mail to the notification destination address 813 and the broadcast destination address 814 included in the record.

  FIG. 11 is a view showing an example of the mail screen 1100 of the error notification mail created in step S414. In the mail screen 1100, error information and a coping method thereof are displayed in an easy-to-understand manner using e-mail template data configured to be easily recognized by the user. Further, the mail screen 1100 is displayed with individual information such as error date / time (error occurrence date / time) and device information (serial number, host name, contract number, etc.) added. In this embodiment, a user who uses the backup processing apparatus 101 can directly receive a processing result notification from the server apparatus 102. However, when the processing result notification is directly received from the server apparatus 102, the processing result notification may be difficult to understand. Therefore, a user who uses the backup processing apparatus 101 registers user information in the mail creating apparatus 103 and receives an error notification mail via the mail creating apparatus 103. Through this process, the user who uses the backup processing apparatus 101 can receive an email that is easily edited by adding and deleting information as shown in FIG.

  This is the end of the description of the process of notifying the user of an error notification mail corresponding to the result of the backup process in the first embodiment of the present invention.

[Second Embodiment]
Next, the processing when the error notification mail cannot be created according to the second embodiment of the present invention will be described with reference to FIG. In the first embodiment, an error notification mail is created according to the contents of the processing result mail received from the server apparatus 102. However, in the second embodiment, there is no corresponding template data regarding the contents of the processing result mail, and an error occurs. Indicates the process when a notification email cannot be created.

  In addition, since 2nd embodiment takes the structure and process substantially the same as 1st embodiment, it abbreviate | omits description about the same structure and process using the same code | symbol, and demonstrates only a different part in detail. I do. Therefore, description of the processing from step S405 to step S412 in FIG. 12 is omitted.

  In step S1201, the CPU 201 of the mail creating apparatus 103 determines whether the corresponding template data can be specified from the event information stored in step S408. More specifically, the CPU 201 of the mail creating apparatus 103 searches the condition 902 of the template specifying data table 900 using the error content 802 stored in the event data table 800. Then, the CPU 201 of the mail creating apparatus 103 determines whether the template data corresponding to the error content 802 can be specified. If it is determined that the error template data has been specified, the process proceeds to step S414. If it is determined that the error template data cannot be specified, the process proceeds to step S1202.

  In step S1202, the CPU 201 of the mail creating apparatus 103 determines whether to suspend the error notification. More specifically, the CPU 201 of the mail creating apparatus 103 suspends the transmission of the error notification mail or receives the processing result mail received from the server apparatus 102 as a process when the template data corresponding to the error cannot be specified. It can be set whether to transmit as it is. In step S1202, it is determined based on the setting whether to send an error notification mail to the mail address stored in the contractor data table 810 or put it on hold. If the CPU 201 of the mail creating apparatus 103 determines that the error notification mail is to be put on hold, the process proceeds to step S1205. If the CPU 201 of the mail creating apparatus 103 determines not to place the error notification mail on hold, that is, to transmit the error notification mail to the mail address stored in the contractor data table 810, the process proceeds to step S1203.

  In step S1203, the CPU 201 of the mail creation apparatus 103 notifies the administrator of the mail creation apparatus 103 that the template data corresponding to the error could not be specified in step S1209. By this notification, the mail creation apparatus 103 can prompt the administrator of the mail creation apparatus 103 to create new template data corresponding to the error information and to check the device itself of the backup processing apparatus 101. .

  In step S1204, the CPU 201 of the mail creating apparatus 103 transmits the processing result mail received in step S405 to the notification destination address 813 and the broadcast destination address 814 of the contractor data table 810, and ends the series of processing.

  In step S1205, if the CPU 201 of the mail creating apparatus 103 determines in step S1202 that the error notification mail is to be suspended, the CPU 201 performs processing to suspend transmission of the error notification mail.

  In step S1206, the CPU 201 of the mail creating apparatus 103 transmits to the administrator of the mail creating apparatus 103 that the transmission of the error notification mail has been suspended in step S1205.

  This is the end of the description of the second embodiment of the present invention. By notifying the administrator of the mail creation device 103 that an email cannot be created even if the email creation device 103 cannot immediately create an email corresponding to the error by the processing of the second embodiment, Enables creation of emails. Even when the e-mail cannot be created by the e-mail creating apparatus 103, the e-mail creating apparatus 103 can transmit the processing result mail to the e-mail address stored in the contractor data table 810. The mail creation apparatus 103 can notify the result of the execution process of the backup processing apparatus 101 by sending a processing result mail to the mail address stored in the contractor data table 810.

  In each embodiment, the processing result of the backup processing in the backup processing apparatus 101 has been described. However, the processing result is not limited to the backup processing result, and may be various processing results such as the backup processing apparatus 101 itself or an information processing apparatus communicating with the backup processing apparatus 101, or device information related to the operation status and the like. Also good.

  In this case, a record is registered in the template specifying data table 900 corresponding to each processing result, and the template data is registered in the template format data table 1000 corresponding to the record.

  As described above, according to the present invention, there is an effect that it is possible to provide a mechanism that allows the user to easily recognize the notification content related to the system.

  The preferred embodiments of the present invention have been described in detail above, but the present invention is not limited to such specific embodiments, and various modifications can be made within the scope of the gist of the present invention described in the claims.・ Change is possible.

  The present invention can take the form of, for example, a system, apparatus, method, program, or recording medium. Specifically, the present invention may be applied to a system composed of a plurality of devices, or may be applied to an apparatus composed of a single device.

  Further, the program in the present invention is a program that can be executed by a computer in the processing method of the flowchart shown in the present embodiment, and the storage medium of the present invention stores a program that can be executed by a computer. The program in the present invention may be a program for each processing method of each device.

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by reading and executing.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium recording the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk or the like can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on an instruction of the program is actually It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the processing and the processing is included.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network using a communication program, the system or apparatus can enjoy the effects of the present invention. In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

101 backup processing apparatus 102 server apparatus 103 mail creation apparatus 201 CPU
202 ROM
203 RAM
208 Communication I / F controller 211 External memory

Claims (10)

An information processing system including an information processing apparatus that receives a notification about the system by e-mail,
Storage means for storing definition information corresponding to the notification content of the e-mail related to the system;
According to the notification content of the received e-mail, specifying means for specifying the definition information stored in the previous storage means,
Creating means for creating a new e-mail by editing the content of the received e-mail based on the definition information specified by the specifying means;
Transmitting means for transmitting a new e-mail created by the creating means;
An information processing system comprising: The storage means stores a destination for sending a new e-mail created by the creating means,
The information processing system according to claim 1, wherein the transmission unit transmits the new e-mail to the destination stored in the storage unit.   2. The creation unit creates a new e-mail by adding and editing information included in the received e-mail with respect to the definition information identified by the identification unit. Or the information processing system according to 2;   The information processing system does not create a new e-mail by the creating unit when the specifying unit cannot identify the definition information corresponding to the notification content of the received e-mail. The information processing system according to any one of 1 to 3.   If the information processing system did not create a new e-mail because the specifying means could not identify the definition information, information that did not create a new e-mail to the administrator of the information processing system The information processing system according to claim 4, wherein the information is transmitted by the transmission unit. The information processing system is an information processing system including an information processing apparatus that receives notifications regarding processing of system errors by e-mail,
The information processing system according to any one of claims 1 to 5, wherein the storage unit stores the definition information for each error process indicated by the notification content of the e-mail. A control method for an information processing system including an information processing device for receiving notifications about the system by e-mail, comprising storage means for storing definition information corresponding to the notification contents of the e-mail,
A specifying step of specifying the definition information stored in the previous storage unit according to the notification content of the received e-mail by the specifying unit of the information processing system;
A creation step of creating a new e-mail by editing the content of the received e-mail based on the definition information identified in the identification step, the creation unit of the information processing system;
A transmitting step in which the transmission means of the information processing system transmits the new e-mail created in the creating step;
A method for controlling an information processing system comprising: An information processing apparatus that receives a notification about a system by e-mail,
Storage means for storing definition information corresponding to the notification content related to the system;
According to the notification content of the received e-mail, specifying means for specifying the definition information stored in the storage means;
Creating means for creating a new e-mail by editing the content of the received e-mail based on the definition information specified by the specifying means;
Transmitting means for transmitting a new e-mail created by the creating means;
An information processing apparatus comprising: A method for controlling an information processing apparatus including a storage unit that receives a notification about a system by e-mail and stores definition information corresponding to the notification content of the e-mail,
A specifying step of specifying definition information stored in the storage unit according to the notification content of the received e-mail by the specifying unit of the information processing apparatus;
The creation step of the information processing apparatus creates a new email by editing the content of the received email based on the definition information identified in the identifying step;
A transmission step in which the transmission means of the information processing apparatus transmits a new e-mail created in the creation step;
A method for controlling an information processing apparatus, comprising:   A program for causing a computer to function as each unit of the information processing apparatus and the information processing system according to any one of claims 1 to 6.

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