TW201942815A - Work support device, work support system, work support method, and work support program - Google Patents

Abstract

Provided is a work support system including: a display terminal (200) that displays a flowchart indicating a work procedure; and a work support device (100). The work support device (100) includes: a work-procedure management unit (101) that manages work procedure data regarding work procedures; a worker-information management unit (102) that manages worker information regarding workers; a flowchart-data generation unit (104) that generates flowchart data for displaying a flowchart indicating a work procedure, on the basis of the work procedure data; a communication unit (105) that sends the flowchart data to the display terminal (200); and a flowchart-operation-information receiving unit (103) that acquires flowchart operation information indicating an operation by a worker in relation to the flowchart displayed on the display terminal (200). The work-procedure management unit (101) updates the work procedure data on the basis of the worker information about the worker who has performed the operation in relation to the flowchart and on the basis of the flowchart operation information.

Description

Work support device, work support system, work support method, and work support program

The present invention relates to a work support device, a work support method, a work support program, and a display terminal and a work support device for displaying a flow chart showing a work sequence. Operation Support System.

There are proposals for a terminal device (ie, a client device) used by a worker, and a work support device (ie, a server device) that transmits work contents (see, for example, Patent Documents 1 and 2).

[Previous Technical Literature] [Patent Literature]

[Patent Document 1] Japanese Patent Laid-Open No. 2017-068467

[Patent Document 2] Japanese Patent No. 6000804

However, the above-mentioned conventional device determines the content of the work through a conversational conversation with the operator, and it takes a long time until the operator grasps the entire work. In addition, it is not possible to refer to the sequence of operations that have been changed by other operators in the past.

The present invention was made to solve the above-mentioned conventional problems, and the purpose is to provide a work flow support device and work flow for prompting a worker to indicate a work flow based on work flow data, and to update the work flow data based on flow chart operation information. System, operation support method, and operation support program.

An aspect of the present invention is a work support device that communicates with a display terminal that displays a flowchart showing a work sequence, and has a work sequence management unit that manages work sequence data about the work sequence; Operator information management section on operator information of the operator; a flowchart data generating section for generating flowchart data for displaying a flowchart showing the workflow sequence based on the aforementioned workflow sequence data; transmitting the flowchart data to the aforementioned A communication unit of a display terminal; and a flowchart operation information receiving unit that obtains flowchart operation information indicating the operation of the operator on the flowchart displayed on the display terminal through the communication unit, and the operation sequence management unit is The operation sequence data is updated based on the operator information on the operator who has performed the operation on the flowchart and the operation information on the flowchart.

Another aspect of the present invention is a work support method, which is a work support method executed by a work support device that communicates with a display terminal that displays a flowchart showing a work sequence, and is characterized by having: Steps; Steps of managing operator information about the operator; Steps of generating flowchart data for displaying a flowchart representing the sequence of operations based on the aforementioned sequence of operations data; Steps of transmitting the aforementioned flowchart data to the display terminal The step of obtaining flowchart operation information indicating the operation of the operator on the flowchart displayed on the display terminal; and Steps of updating the aforementioned operation sequence data by the operator information of the aforementioned operator and the aforementioned flowchart operation information of the operation of the flowchart.

According to the present invention, it is possible to present to the operator a flowchart showing an operation sequence based on the operation sequence data. In addition, with the present invention, the operation sequence data can be updated based on the flowchart operation information.

11‧‧‧ processor

12‧‧‧Flash memory

13‧‧‧DRAM

14‧‧‧Communication I / F (Interface)

15‧‧‧Memory device

21‧‧‧Processor

22‧‧‧Flash memory

23‧‧‧DRAM

24‧‧‧Communication I / F

25‧‧‧Memory device

26‧‧‧Display I / F

100‧‧‧operation support device (flow chart data generation device)

101‧‧‧Work Order Management Department

102‧‧‧Operator Information Management Department

103‧‧‧Flow chart operation information receiving department

104‧‧‧Flowchart data generation department

105‧‧‧ Ministry of Communications

110‧‧‧external memory device

200‧‧‧display terminal (flow chart display device)

201‧‧‧Flowchart data acquisition department

202‧‧‧Flowchart Configuration Department

203‧‧‧Flow chart operation information sending department

204‧‧‧Flowchart display processing section

205‧‧‧Ministry of Communications

210‧‧‧ external memory device

220‧‧‧Display

230‧‧‧Input Department

300‧‧‧Internet

FIG. 1 is a schematic diagram showing a configuration of a work support system according to an embodiment of the present invention.

Fig. 2 is a functional block diagram schematically showing a work support device of the work support system of the embodiment.

Fig. 3 is a functional block diagram schematically showing a display terminal of the work support system of the embodiment.

Fig. 4 is a sequence diagram showing a display operation of a flowchart of the work support system according to the embodiment.

FIG. 5 is a sequence diagram showing the operation of updating the work order data of the work support system of the embodiment.

FIG. 6 is a diagram showing an example of work order data managed by the work support device of the work support system of the embodiment in a tabular form.

Fig. 7 is a diagram showing an example of a flowchart displayed on a display terminal of the work support system of the embodiment.

Fig. 8 is a diagram showing an example of a sequence change of a flowchart displayed on a display terminal of the work support system of the embodiment.

FIG. 9 is a diagram showing an example of flowchart operation information received and managed by the work support device of the work support system of the embodiment in a tabular form.

FIG. 10 is a diagram showing an example of the operator information managed by the work support device of the work support system of the embodiment in a tabular form.

FIG. 11 is a diagram showing another example of work sequence data managed by the work support device of the work support system of the embodiment in a tabular format.

Fig. 12 is a diagram showing a hardware configuration of a work support device of a work support system according to an embodiment.

FIG. 13 is a diagram showing a hardware configuration of a display terminal of the work support system of the embodiment.

Hereinafter, the work support device, work support system, work support method, and work support program according to the embodiments of the present invention will be described with reference to the accompanying drawings. The following embodiments are merely examples, and various changes can be made within the scope of the present invention.

"1" composition

FIG. 1 is a schematic diagram showing a configuration of a work support system according to an embodiment of the present invention. As shown in FIG. 1, the work support system of this embodiment includes a work support device 100 as a flowchart data generating device, and one or more display terminals 200 as a flowchart display device. The work support device 100 and one or more display terminals 200 can communicate through the network 300, for example. The work support device 100 is, for example, a server device. The work support device 100 may be a general-purpose computer. The display terminal 200 is a device used by an operator at a work place. The display terminal 200 is, for example, a tablet terminal, a smartphone, or a personal computer. Computer, etc.

The work support device 100 is a device that can implement a work support method according to an embodiment. The work support device 100 manages work order data about the work order and manages operator information about the worker, and generates flow chart data for displaying a flowchart showing the work order on the display terminal 200 based on the work order data. The flowchart data is transmitted to the display terminal 200. In addition, when the work support device 100 acquires flowchart operation information indicating the operation of the operator on the flowchart displayed on the display terminal 200, the operation support device 100 is based on the operator information and flowchart operations on the operator who has performed the operation on the flowchart. Information, update operation sequence data.

FIG. 2 is a functional block diagram schematically showing the work support device 100 of the work support system of the present embodiment. As shown in FIG. 2, the work support device 100 includes a work order management unit 101, a worker information management unit 102, a flowchart operation information receiving unit 103, a flowchart data generation unit 104, and a communication unit 105. The operation support device 100 is directly or through the network 300 connected to an external memory device 110 that stores information. The work support device 100 may also have a memory device instead of or in addition to the external memory device 110.

The work order management unit 101 manages a database containing work order data. Record operation sequence data, operator information, flowchart operation information, etc. A memory device that stores such information is, for example, an external memory device 110 or another memory device. In addition, the operation sequence management unit 101 updates the operation sequence data based on the flowchart operation information obtained by the flowchart operation information receiving unit 103.

The operator information management unit 102 manages a database containing operator information about the operator. Operator information includes, for example, rights granted to operators Limits, operator proficiency, etc.

The flowchart operation information receiving section 103 receives the flowchart operation information from the display terminal 200 through the communication section 105.

The flowchart data generating unit 104 generates flowchart data based on the job sequence data managed by the job sequence management unit 101.

The communication unit 105 transmits and receives data to and from the display terminal 200 through the network 300.

FIG. 3 is a functional block diagram schematically showing a display terminal 200 of the work support system of the present embodiment. The display terminal 200 shown in FIG. 3 includes a flowchart data acquisition section 201, a flowchart configuration section 202, a flowchart operation information transmitting section 203, and a flowchart display processing section 204. The display terminal 200 is connected directly or through the network 300 to an external memory device 210 that stores information. The display terminal 200 may also replace the external memory device 210 or have a memory device as a part of the display terminal 200 in addition to the external memory device 210. In addition, the display terminal 200 is directly or through the network 300 and is connected to the display unit 220 that displays an image. The display terminal 200 may have a display section instead of or in addition to the display section 220 as a part of the display terminal 200. In addition, the display terminal 200 is connected to the input unit 230 that performs an input operation by the operator directly or through the network 300. The display terminal 200 may also replace the input section 230 or have an input section (such as a touch panel) as a part of the display terminal 200 in addition to the input section 230.

The external memory device 210 temporarily records the flowchart data and the flowchart operation information generated by the flowchart operation information transmitting unit 203 and the like transmitted by the work support device 100.

The flowchart data acquisition unit 201 acquires flowchart data from the work support device 100 through the communication unit 205.

The flowchart arranging unit 202 arranges the elements of the flowchart data acquired by the flowchart data obtaining unit 201 in the form of a flowchart in a drawing area of a video memory (for example, a flash memory of FIG. 13 described later).

The flowchart display processing unit 204 displays the elements of the flowchart data arranged by the flowchart layout unit 202 in the drawing area on the display unit 220.

The flowchart operation information transmission unit 203 records the operation history of the flowchart provided by the operator and the photographed by the operator when the operator operates the flowchart displayed on the display unit 220 of the display terminal 200 through the input unit 230. Photos, memorandums entered by the operator (such as the document), and transmit the operation information to the operation support device 100 through the communication unit 205.

The communication unit 205 transmits and receives data to and from the work support device 100 through the network 300.

"2" action

FIG. 4 is a sequence diagram showing a display operation of a flowchart of the work support system of the present embodiment.

In the work support device 100, the work order management unit 101 acquires work order data from the external memory device 110 (step S101). Next, the flowchart data generating unit 104 generates flowchart data based on the work sequence data (step S102), and transmits the flowchart data to the display terminal 200 through the communication unit 105 (step S103).

In the display terminal 200, the flowchart data acquisition section 201 receives the flowchart data from the work support device 100 through the communication section 205 (step S201). Next, the flowchart arranging unit 202 analyzes the flowchart data, and arranges the elements of the flowchart data in a drawing format in the drawing area (step S202). Next, the flowchart display processing unit 204 displays, on the display unit 220, an image including a flowchart based on the flowchart data arranged in the drawing area by the flowchart arranging unit 202 (step S203).

FIG. 5 is a sequence diagram showing the operation of updating the work order data of the work support system of the present embodiment.

In the display terminal 200, if the flowchart display processing section 204 displays a flowchart on the display section 220 (step S211), the flowchart operation information transmitting section 203 is waiting for the operator's operation (also referred to as "flow chart operation" ) (Step S212). If the operator's operation is performed through the input section 230 (YES in step S212), the flowchart operation information transmitting section 203 generates flowchart operation information (step S213), and transmits the flowchart operation information to the communication section 205 to The work support device 100 (step S214). In step S212, if the operator's operation is not performed (NO in step S212), the flowchart operation information transmitting unit 203 waits for processing to be returned to the operator's operation.

In the operation support device 100, the flowchart operation information receiving unit 103 waits for the flowchart operation information by the display terminal 200 (step S111), and receives the flowchart operation information (YES in step S112). Next, the operation order management unit 101 obtains the operator information related to the flowchart operation information by the operator information management unit 102 (step S113). Next, the work order management unit 101 confirms whether the worker has authority (step S114), and if the worker has authority, updates work order data (step S115).

In step S112, if no flowchart operation information is received (step (NO in step S112), the flowchart operation information receiving unit 103 returns the processing to the waiting operation of the flowchart operation information. In addition, in step S114, if the operator does not have authority (NO in step S114), the work order management unit 101 returns the processing to the waiting operation of the flowchart operation information.

FIG. 6 is a diagram showing an example of work order data managed by the work order management unit 101 of the work support device 100 of the work support system of the present embodiment in a tabular format. In FIG. 6, the fields of the work order include: “job ID”, “element ID”, “element type”, “content”, “previous element”, “next element”, "Operation time".

The "job ID" is identification information (for example, "0001", "0002", etc.) that specifies the processing shown in the flowchart. The “element ID” is identification information (for example, “001” to “008”) that identifies the element of the displayed flowchart (that is, the block of the flowchart). The "element type" is information (for example, "start", "judgment", "processing", etc.) indicating the type of the element of the displayed flowchart. The "content" indicates the content of a job corresponding to each element. The "previous element" is the information of the element ID that was processed before 1 step. The "next element" is information indicating an element ID to be processed after one step. The "working time" indicates a predicted working time (time: minute) required for the work indicated by the element ID.

The flowchart data generating unit 104 is a database managed by the job sequence management unit 101, obtains job sequence data of a job ID that is a target for generating a flowchart, and generates flowchart data based on the job sequence data. For example, if flowchart data with a job ID of "0001" is generated, the job sequence management unit 101 obtains job sequence data with a job ID of "0001", and generates flowchart data based on the job sequence data.

FIG. 7 is a diagram showing an example of a flowchart displayed on the display terminal 200 of the work support system of the present embodiment. FIG. 7 shows a case where flowchart data is generated from the data of the job sequence data of FIG. 6 whose job ID is “0001”. Fig. 7 shows the element types based on the flowchart data, and the shapes of the elements are distinguished by "start", "judgment", and "processing", and the previous and next elements of the flowchart data are used to generate The connection relationship between the elements, the elements of "judgment" and the elements of "processing" show how the predicted work time and the estimated cumulative work time look.

FIG. 8 is a diagram showing an example of a sequence change of a flowchart displayed on the display terminal 200 of the work support system of the present embodiment. In FIG. 8, the judgment “defective lead L” with the element ID “004” predicted to have a short operation time is shown, and the operation sequence is changed so that it is performed earlier than other operations. The operator can perform this operation through the input unit 230.

FIG. 9 is a diagram showing an example of a flowchart of operation information received and managed by the work support device 100 of the work support system of the embodiment in a tabular format. Fig. 9 is a flowchart of the operation of the operator whose operator ID is "00001", and as shown in the flowchart of Fig. 8, after the operation order is changed, the operation is advanced to the processing of the element ID "005" " An example of the flowchart operation information generated by the flowchart operation information transmitting unit 203 in the state of "substrate A exchange". In FIG. 9, in the fields of “previous element” and “next element”, the operation ID of the flowchart is changed, and the element ID after the element context is changed is “001”, "002", "003", "004", "005" The changed element ID. In Fig. 9, in the case of the changed element ID, "00001" is set in the "operator ID" field, and "completed" is set in the "state" field. Information (for example, value) of "in operation" and "not implemented" is set in the "actual operation time" field in the time actually consumed for processing of each element.

In addition, the operation information in the flowchart may include "status" indicating the operation status of the operator and "actual operation time" indicating the actual operation time, and such information may be recorded by the operation support device 100 or other server devices. The operation support device 100 or other server device manages the progress status of the operation and the operation ability of the operator.

FIG. 10 is a diagram showing an example of the operator information managed by the operator information management unit 102 of the operation support device 100 of the operation support system of the present embodiment in a tabular format.

In FIG. 10, there are fields of "operator ID", "authority (reference, change, addition, deletion)" of the operator, and "proficiency" of the operator. In FIG. 10, it is shown that the operator whose operator ID is "00001" has all permissions of "reference", "change", "add", and "delete" of the operator information, and the proficiency is set to "high" Example. In addition, FIG. 10 shows an example in which the operator whose operator ID is “00002” has only “reference” of the operator information, and the proficiency is set to “low”. In addition, FIG. 10 shows an example in which the operator whose operator ID is “00003” does not have authority on the operator information, and the proficiency is set to “low”.

FIG. 11 is a diagram showing another example of work sequence data managed by the work support device 100 of the work support system of the present embodiment in a tabular format. FIG. 11 shows an example in which the work order management unit 101 of the work support device 100 updates the work order data shown in FIG. 6.

In Figure 11, operate the data according to the flowchart shown in Figure 9. And update the fields with the element IDs of "001", "002", "003", "004", and "005" in the "previous elements" and "next elements". In addition, Fig. 11 shows the "actual work time" recorded according to the flowchart operation information received by the display terminal 200, and the "work time" is divided into proficiency (high), Example of proficiency (medium) and proficiency (low).

In addition, FIG. 11 shows that if the flowchart operation information includes information such as “photos” or “memos” (documents) and “sound memos” (sound documents) taken by the operator, Elements are related and recorded in the job sequence data. As shown above, in addition to the flowchart, the operator who performs the work by recording the sequence data of the work being performed and referring to the flowchart can refer to photos or memos.

FIG. 12 is a diagram showing a hardware configuration of the work support device 100 of the work support system of the present embodiment. As shown in FIG. 12, the operation support device 100 includes a processor 11 as an information processing unit, a flash memory 12 as a memory unit, a DRAM (Dynamic Random Access Memory) 13, and a memory. Device 15, and communication I / F (interface) 14. The memory device 15 is composed of, for example, an HDD (Hard Disk Drive), and records content, content information, history information, and the like.

The processor 11 is a device that executes an OS (Operating System), various programs (including the operation support program of this embodiment), and firmware. The processor 11 accesses the DRAM 13 and the like as necessary, and performs operations of the operation support device 100. Block control. The flash memory 12 is a non-volatile memory such as an OS, a program, and a firmware executed by the recording processor 11. DRAM13 is everywhere When the processor 11 executes a program or the like, it temporarily stores volatile memory such as the OS, programs, and data. The communication I / F 14 is composed of, for example, a network interface card, and performs communication processing with the display terminal 200 as a client terminal via the network 300.

FIG. 13 is a diagram showing the hardware configuration of the display terminal 200 of the work support system of the present embodiment. As shown in FIG. 13, the display terminal 200 includes a processor 21 as an information processing unit, a flash memory 22 as a memory unit, a DRAM 23 and a memory device 25, a communication I / F 24, and a display I / F 26. The memory device 25 is, for example, an HDD (Hard Disk Drive).

The processor 21 is a device that executes an OS, various programs, firmware, and the like, and accesses the DRAM 23 and the like as necessary to control each block of the display terminal 200. The flash memory 22 is a nonvolatile memory such as an OS, a program, and a firmware executed by the recording processor 21. The DRAM 23 is a volatile memory that temporarily stores the OS, programs, and data when the processor 21 executes a program or the like. The communication I / F 24 is composed of, for example, a network interface card, etc., and performs communication processing with the work support device 100 as a server device via the network 300. The display I / F26 is a process for synthesizing the inputted image signal and a GUI (Graphical User Interface) screen, so that the display unit (for example, 220 in FIG. 3) displays an image. The display unit may be a part of the display terminal 200.

"3" effect

As described above, according to this embodiment, the display terminal 200 displays the entire operation sequence in a flowchart format, so the operator can view the entire operation content. Therefore, it is possible to know the work quickly compared to the interactive work instruction. order.

In addition, according to this embodiment, the flow chart operation information performed by the operator on the flow chart in the display terminal 200 is transmitted to the work support device 100, and the work support device 100 can update the work sequence data based on the flow chart operation information. Therefore, when a flowchart is generated in the work support device 100, flowchart data updated by the flowchart operation information can be generated.

In addition, in the display terminal 200, in addition to the flowchart, by displaying the predicted work time and the predicted accumulated work time, the operator can grasp the predicted work time consumed by the entire work.

In addition, a highly skilled operator can first perform a task with a short working time, etc., based on the predicted working time, and exchange the working order in consideration of the working efficiency.

In addition, by managing the authority and proficiency of the operator, as the operator information, the authority to change the operation order can be judged according to the authority of the operator, that is, whether the change is permitted (that is, permitted or not permitted).

In addition, according to this embodiment, the predicted work time displayed together with the flowchart can be changed to an appropriate value in accordance with the skill of the operator who operates the display terminal 200.

In addition, the photographs taken by the operator are added to the flowchart operation information, and memos such as text data input by the operator are added. The memos obtained from the sound data are also related to the elements of the flowchart and recorded in the job. Sequence data can refer to know-how information such as photos or memos taken by other operators.

Claims (10)

A work support device is a work support device that communicates with a display terminal that displays a flowchart showing a work sequence. The work support device includes: a work sequence management unit that manages work sequence data on a work sequence; Operator information management unit for operator information; a flowchart data generation unit that generates flowchart data for displaying a flowchart showing a job sequence based on the aforementioned operation sequence data; and transmits the foregoing flowchart data to the display terminal A communication unit; and a flowchart operation information receiving unit that obtains a flowchart operation information indicating the operation of the operator on the flowchart displayed on the display terminal through the communication unit, and the operation sequence management unit is The operation sequence data of the operator of the flowchart and the operation information of the flowchart are updated. For example, the operation support device of the scope of application for a patent, wherein the operator information managed by the operator information management section includes the authority indicating the authority to access and update the operation sequence data by the operator. Information, the aforementioned operation sequence management unit manages and updates the aforementioned operation sequence data according to the aforementioned authority possessed by the operator who has performed the operation on the aforementioned flowchart and the operation information of the aforementioned flowchart. For example, the operation support device of the scope of application for a patent, wherein the operator information managed by the operator information management section includes an operator According to the proficiency information of the proficiency level, the work order management unit manages and updates the work order data according to the proficiency of the operator who has performed operations on the flow chart and the flow chart operation information. For example, the operation support device of the second scope of the patent application, wherein the operator information managed by the operator information management section includes proficiency information indicating the proficiency of the operator, and the operation order management section is The operator of the aforementioned flowchart has the aforementioned authority, the aforementioned proficiency of the aforementioned operator who has performed operations on the aforementioned flowchart, and the aforementioned flowchart operation information, and manages and updates the aforementioned operating sequence data. For example, the operation support device according to any one of claims 1 to 4, wherein the operation order management unit updates the foregoing information if the operation information of the flowchart includes change information that changes the order of the elements shown in the flowchart. The connection relationship of the elements in the work order data. For example, the operation support device according to any one of claims 1 to 4, in which the foregoing operation sequence management unit is required to perform the processing indicated by each element shown in the foregoing flowchart if the operation information of the flowchart includes the elements shown in the foregoing flowchart. The actual operation time updates the predicted operation time of the process corresponding to the aforementioned operation sequence data. An operation support system, comprising: a display terminal that displays a flowchart showing an operation sequence; and an operation support device according to any one of claims 1 to 6 of the scope of patent application. For example, the operation support system for item 7 of the scope of patent application, in which the foregoing display The terminal includes a display unit that displays the flowchart and an input unit that inputs operation information of the flowchart by an operator's operation. A work support method is a work support method executed by a work support device that communicates with a display terminal that displays a flowchart showing a work sequence. The method includes a step of managing work sequence data on a work sequence; A step of operator information of the operator; a step of generating flowchart data for displaying a flowchart showing a sequence of operations based on the foregoing job sequence data; a step of transmitting the flowchart data to the display terminal; obtaining an indication The step of displaying the flowchart operation information of the operator's operation of the flowchart displayed on the foregoing terminal; and updating the foregoing information based on the operator's information and the flowchart operation information regarding the operator who has performed operations on the flowchart Steps to work sequence data. A work support program that causes a computer, which is a work support device that communicates with a display terminal that displays a flowchart showing a work order, to perform the following processes: processing of managing work order data about the work order; and management of worker information Processing of operator information; processing of generating flowchart data for displaying a flowchart showing a workflow sequence based on the foregoing workflow sequence data; A process of transmitting the aforementioned flowchart data to the aforementioned display terminal; a process of obtaining flowchart operation information indicating an operation of an operator of the flowchart displayed on the aforementioned display terminal; and a process based on the operation performed on the aforementioned flowchart The processing of updating the operation sequence data of the operator information of the foregoing operator and the operation information of the foregoing flowchart.