JP2019074808A - Order acceptance management system, order acceptance management device and order acceptance management program - Google Patents

Abstract

To provide an order acceptance management system for confirming the date of delivery of a specific product in real time from an information equipment terminal, and reexamining and setting production planning without delay in accordance with fluctuation of temporary order acceptance.SOLUTION: In an order acceptance management system, an order acceptance management device comprises: a production planning management unit which manages production planning information including the operating state of the production process of each product and the necessary time; a temporary order acceptance management unit which calculates temporary date of delivery based on temporary order acceptance information including a product type, a quantity, a place of delivery and date of delivery inputted from the information equipment terminal, and the production planning information, replies to the information equipment terminal through a network, and updates and temporarily accepts the production planning information; and a formal order acceptance management unit to which formal order acceptance information of a customer is inputted from the information equipment terminal, and when there is the temporary order acceptance information, changes the temporary order acceptance information into the formal order acceptance information, and determines the production planning information while when there is not the temporary order acceptance information, calculates the date of delivery based on the formal order acceptance information and the production planning information, and transmits the date of delivery to the information equipment terminal, and updates the production planning information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to order management technology.

  For example, Patent Document 1 discloses an order / order transaction system. In Patent Document 1, when the orderer system notifies the order order system of the unit parts manufacturer of the order confirmation information of the purchased parts and the supply presentation information of the components via the orderer database on the order placement network, The contractor system starts preparation for production of purchased parts, and notifies component contractor system of component component manufacturer of component component supply instruction request information via a data exchange storage area on the information sharing network. On the other hand, the order-acceptor system notifies the company of the notified supply instruction request confirmation of the component part. Further, when the orderer system notifies the order receiving system of the order confirmation information of the component via the orderer database, the component order is determined based on the component supply instruction request information and the order confirmation information of the component. Start preparing for production.

JP 2005-301728 A

The conventional technology including the patent document 1 is a production planning method based on performing production of new orders after completion of production of existing orders for new orders of customers, and based on the plan We judged the delivery date and answered.
However, with such a method, it takes time to answer the delivery date to the customer, and it is difficult to review the production plan for new orders, and it is difficult to improve production efficiency by reviewing the production plan. .

  The present invention enables the sales department to confirm the delivery date of a specific product in real time from an information device terminal such as a personal computer or a smart phone, or to make a provisional order to a customer. Aims to provide an order management system that can quickly review and set various production plans.

  The present invention takes in provisional order receipt information to a customer using IoT technology, and together with internal parts inventory information and production plan information, according to the change in provisional order receipt on the condition that delivery date of existing order is not affected. Temporarily set the optimal production review (advanced production / change in quantity (increase / decrease) production / replenishment production / replacement production / interruption production / delayed production etc.), and deliver the delivery date based on the tentatively set production plan in real time I will answer.

  According to one aspect of the present invention, it is an order receiving management system having an information device terminal and an order receiving management device, wherein the order receiving management device manages production plan information including operation statuses and required times of production processes of respective products. Production planning management unit, provisional order information including the type, quantity, delivery place and delivery date of the product which the customer desires to purchase from the information equipment terminal via the network, and provisionally based on the production plan information Provisional order management unit which calculates delivery date and sends back to the information device terminal via the network and updates the production plan information, and formal order information from a customer input from the information device terminal via the network When the corresponding provisional order information exists, the provisional order is changed to a formal order, the production plan information is determined, and the provisional order information corresponding to the formal order information If there is no such order, the due date for the formal order of the customer is calculated based on the formal order information and the production plan information, and the formal order is sent back to the information equipment terminal via the network and updating the production plan information An order management system is provided, comprising: a management unit.

The order receiving management apparatus is configured to have a parts inventory managing unit that manages parts inventory information of parts to be used, and it is possible to calculate and return a fixed delivery date of a formal order or a provisional delivery date of a provisional order including parts inventory information. good.
It should be noted that the delivery date calculated in the formal order management unit and the updated production plan information etc. have a higher probability of being determined than the provisional delivery date etc. in consideration of the case where the order is withdrawn after the formal order (when changing again). In the sense that there is an undecided factor, it may be treated as a formal order acceptance candidate or a formal production plan information candidate. The same applies to the following.

  The above-mentioned temporary order management unit updates parts inventory information and production plan information of a remaining temporary order when the existing temporary order is cancelled, and newly calculates a provisional delivery date based on the updated information, When a new provisional order is received, it is determined whether or not all or part of the respective production plan information can be reviewed on condition that no delay is caused in the fixed delivery date of the existing formal order and the provisional delivery date of the provisional order. The parts inventory information and the production plan information are updated based on the reviewed production plan information only when the review is possible, the provisional delivery date is calculated based on the updated information, and the review is not possible. Preferably, the production plan information is updated on the condition that the review is not performed, the provisional delivery date is calculated based on the updated information, and the calculated provisional delivery date is returned to be provisionally accepted.

  The provisional order management unit determines whether or not there is a change in the provisional order, and only when there is a change in the provisional order, based on the changed provisional order information and production plan information, the fixed delivery date of the existing formal order and If it is not possible to review all or part of each production plan information on condition that the provisional delivery date of the provisional order is not affected, only when all or part of each production plan information can be reviewed, Under the condition that each production plan information is reviewed, the provisional delivery date is calculated based on the production plan information, and if it is not possible to review all or a part of each production plan information, the respective production plan information is reviewed It is preferable to calculate the provisional delivery date based on the production plan information, calculate the provisional delivery date to the information device terminal, send the calculated provisional delivery date, and make a provisional order on condition that the processing is not performed.

The formal order management unit inputs formal order information from the customer from the information device terminal via the network, confirms presence or absence of the provisional order information corresponding to the formal order information, and the provisional order information If it exists, the provisional order information is changed to the formal order information and the production plan information is determined. If the provisional order information does not exist, the customer is selected based on the formal order information and the production plan information. It is preferable to calculate the delivery date for the formal order from the e-mail server and reply to the information equipment terminal via the network while updating the production plan information and receiving the formal order.
The review of the production plan may be conducted by any one or more means such as forward production, quantity change production, replenishment production, replacement production, interrupt production, forward production, and the like.
Further, it is preferable to review the production plan in the priority order of forward production, quantity change production, replenishment production, replacement production, interrupt production, and forward production.
In addition, the above-mentioned production plan is reviewed by giving priority to the production plan of the product with earlier delivery time of the product by combination of advance production, quantity change production, replenishment production, replacement production, interrupt production and postponement production. Good.
In addition, the review of the production plan is a combination of advance production, quantity change production, replenishment production, replacement production, interruption production, and advance production, and production of formal orders or provisional orders in which the production quantity of the same type of product is larger It is good to give priority to the plan and review it.
In addition, the above-mentioned production plan is reviewed by giving priority to the production plan of formal orders over the production plan of provisional orders by combining advance production, quantity change production, replenishment production, replacement production, interrupt production, and deferred production. Good to do.
It is preferable that the review of the production plan information includes review by any one or more means of advance production, quantity change production, replenishment production, replacement production, interruption production, and advance production.
It is preferable to review the production plan information in the order of priority in advance production, quantity change production, replenishment production, replacement production, interruption production, and advance production.
The review of the production plan information gives priority to the production plan information of the product with earlier delivery time of the product by the combination of advance production, quantity change production, replenishment production, replacement production, interrupt production and deferred production. It is preferable to do.
The review of the production plan information is a combination of advance production, quantity change production, replenishment production, replacement production, interruption production, and postponement production to produce a formal order or a provisional order production plan having a larger production volume of the same type of product. It is preferable to give priority to information and review.
As for the review of the production plan information, the production plan information of the formal order is prioritized over the production plan information of the provisional order by the combination of advance production, quantity change production, replenishment production, replacement production, interrupt production and deferred production. It is preferable to carry out a review.

  The system further includes a physical distribution management unit that manages physical distribution information including shipping and delivery of the product ordered by the customer, and the physical distribution management unit receives physical distribution search information of the product input from the information device terminal via the network It is preferable to return distribution progress information of the product to the information device terminal based on the delivery location of information, delivery information (not shown) and production plan information.

  The present invention may be an order management apparatus in an order management system having an information equipment terminal and an order management apparatus, and for causing a computer to execute an order management method in an order management system having an information equipment terminal and an order management apparatus. The program may be

  In the present invention, the delivery date can be answered in real time. In addition, there is an advantage that optimum production review (forward production, quantity change production, replenishment production, replacement production, interrupt production, forward production, etc.) can be performed according to the change in the provisional order.

BRIEF DESCRIPTION OF THE DRAWINGS It is a functional block diagram which shows one structural example of the order management system by embodiment of this invention. It is a flowchart figure which shows the flow of the process in the temporary order management part of the order management system by this Embodiment. It is a flowchart figure which shows the flow of the process in the temporary order management part of the order management system by this Embodiment. It is a flowchart figure which shows the flow of the process in the formal order management part of the order management system by this Embodiment. It is a flowchart figure which shows the flow of the process in the physical distribution management part of the order management system by this Embodiment.

As used herein, the term "customer" refers to an object that sells its products / services. It includes not only customers who already have transactions but also customers who are likely to trade for the first time.
Further, in the present specification, “production plan information review” refers to reviewing production plan information using means such as forward production, quantity change production, interrupt production, and forward production.
Hereinafter, an order management technique according to an embodiment of the present invention will be described in detail with reference to the drawings.

First Embodiment
FIG. 1 is a functional block diagram showing one configuration example of the order management system according to the first embodiment of the present invention. FIGS. 2 and 3 are flowcharts showing the flow of processing in the provisional order management unit of the order management system according to the present embodiment. FIG. 4 is a flowchart showing the flow of processing in the formal order management unit of the order management system according to the present embodiment. FIG. 5 is a flowchart showing the flow of processing in the physical distribution management unit of the order reception management system according to the present embodiment.

  As shown in FIG. 1, in the order management system A according to the present embodiment, an order management apparatus 1 such as a server in a company and an information equipment terminal 11 such as a personal computer or a smart phone are communication networks NT such as the Internet or an intranet. Connected by For example, when the information equipment terminal 11 is owned by an employee of the sales department and an order is received based on the customer's order (provisional order, formal order), the provisional order of the customer is made, or identification is performed in real time You can check the delivery date of the product. Also, employees in the business division can quickly set optimal production plan information according to the change in the provisional order of the customer.

The order management device 1 can calculate a provisional delivery date or a formal delivery date based on information from the information device terminal 11, for example, and can return the information to the information device terminal 11.
The information device terminal 11 includes, for example, a control unit 11a, a communication unit 11b, a storage unit 11c, a display unit 11d, and an input unit 11e.
The order management device 1 includes, for example, a control unit 3, a storage unit 5, and a communication unit 7. The storage unit 5 stores various data, and also stores programs for causing the CPU as the control unit 3 to execute various processes. In the control unit 3, a management unit that executes processing by these programs is as follows.

The control unit 3 includes a parts inventory management unit 3-1, a production plan management unit 3-2, a temporary order management unit 3-3, a formal order management unit 3-4, and a distribution management unit 3-5. Have.
The parts inventory management unit 3-1 manages parts inventory information D1 of parts to be used for each product. The production plan management unit 3-2 manages production plan information D2 including the operation status and required time of each production plan of each product. The provisional order management unit 3-3, for example, the provisional order information D3 including the type, the quantity, the place of delivery, and the delivery date of the product which the customer desires to purchase, which is input from the information device terminal 11 via the network NT; Based on the stock information D1 and the production plan information D2, the provisional delivery date based on the provisional order for the customer is calculated and sent back to the information device terminal 11 via the network NT, and the parts inventory information D1 and the production plan information D2 are Update.

The parts inventory management unit 3-1 has an arbitrary configuration. For example, in a company, in the material procurement department, the required quantity of each part is calculated based on the sales forecast information of each product and the part information of each product, and the method of purchasing is performed so as to avoid shortage of parts. Often According to this method, the parts necessary to produce a product will be sufficient unless there is a large amount of order orders for the product. That is, in the material procurement department, inventory management of parts is performed, but if management is performed while constantly replenishing the parts so as to be sufficient, "order management system" does not have parts inventory information from the parts inventory management department. This is because there is no delay in delivery due to lack of parts. In other words, at the time of a sudden order for a large number of products, the parts inventory management unit 3-1 functions.
Further, the component information of the components used for each product is any component of the component inventory management unit 3-1, the production plan management unit 3-2, the temporary order management unit 3-3, and the formal order management unit 3-4. You may own. If the temporary order management unit 3-3 holds it, it is preferable to hold the formal order management unit 3-4 as well.

The delivery date in this specification can be determined by the "area", for example, the Kanto area is delivered in one day, and the Tohoku area is delivered in two days, as in the case of internet sales. As there is a case, "delivery place" is a meaning including "delivery area (delivery area)".
Alternatively, if the order confirmation date is in the morning except for the specified isolated island, delivery can be made in principle on the next day.

The formal order management unit 3-4 changes the provisional order to a formal order when there is a provisional order information D3 corresponding to the formal order information D5 from the customer input from the information device terminal 11 via the network NT. Parts inventory information D1 and production plan information D2 are determined, and when there is no provisional order information D3 corresponding to formal order information D5, the customer is selected based on formal order information D5, parts inventory information D1 and production plan information D2 The delivery date for the formal order is calculated and sent back to the information equipment terminal 11 via the network NT, and the parts inventory information D1 and the production plan information D2 are updated. Here, whether or not there is a provisional order information D3 corresponding to the formal order information D5 from the customer is judged based on "presence of an order (if there is a provisional order number)" in the formal order information D5. can do. For example, the formal order management unit 3-4 includes an formal delivery date calculation unit 3-4-1, a production plan review availability determination unit 3-4-2, and an order information determination unit 3-4-3. The temporary order management unit 3-3 includes a temporary delivery date calculation unit 3-3-1 and a production plan review possibility determination unit 3-3-2.
An example of data of information will be exemplarily described below.
Provisional order information at the time of provisional order and formal order information at the time of formal order will be exemplarily described.

1) Temporary order information at the time of temporary order
・ Date of provisional order
・ Planned date of formal order
· Validity period of preliminary order (selectable or fill-in)
・ Customer name (customer name)
・ Product name ・ Series name ・ Model
·quantity
・ Delivery destination (location, company name, affiliation, name of person in charge etc.)
・ Desired delivery date

2) Official order information at the time of formal order
・ Date of official order
・ Presence of provisional order (if there is, provisional order number)
・ Customer name (customer name)
・ Product name ・ Series name ・ Model
·quantity
・ Delivery destination (location, company name, affiliation, name of person in charge etc.)
The information is not limited to the above.

In the present embodiment, the following seven events are treated as "motive" events for reviewing the production plan.
(1) When a new provisional order is received (2) When a provisional order is canceled (3) When changing the contents of the provisional order while maintaining the treatment of the provisional order (4) When officially accepting the contents of the provisional order In the case of change (5) In the case of formal new order without provisional order (6) In the case in which the customer and the manufacturer cancel formal order under agreement (7) The content of the formal order received by the customer and the manufacturer When changing while maintaining the handling of formal orders

When a manufacturer formally receives a customer's order, an individual contract between the customer and the manufacturer is concluded, and in principle, the contents of the order will not be changed. However, in reality, due to various circumstances, even after a formal order is exceptionally received, the customer and the manufacturer cancel the formal order under an agreement, as in the case of (6) (7) above. Or, there is a possibility of changing the contents of the order received.
Assuming such a case, it is set as a "formal order candidate" which is an intermediate position between the provisional order and the formal order, the above (6) is canceled as the formal order candidate, and the above (7) is as the formal order candidate It may be treated as a change.
In addition, when it changes to formal order as it is the contents of the provisional order, it is not a change of the substantial contents but a formal change, so it is not a "motive" of the review of the production plan.
With respect to the seven types of "motives", the "means" of the review of the production plan is performed by one or more of the following six types.

(1) Forward production
"Forehead production" means production with a production time earlier than originally planned.
(2) Change in production volume Change production means to increase or decrease the production volume during the same period from the initial schedule.
In the case of incremental production, the production volume of the same customer or the same product may be increased at the same time, or the production volume of the same product may be increased by adding the production volume of another customer at the same time.
Weight loss production refers to production in which the production volume of the same product is reduced by the cancellation of a provisional order or a formal order or a reduction in the volume received.
(3) Replenishment production "Replacing production" means that a new formal order, a new provisional order, or another existing production plan will be replenished when a blank period occurs in the production plan due to the cancellation of a formal order or a provisional order. Production means that there is no gap in the production plan by doing so.

(4) Replacement production "Replacement production" refers to production by replacing the production time of a specific product with the production time of another product.
(5) Interruption production "Interruption production" means producing by interrupting production of another product earlier than the production of a specific product in the final period originally planned.
(6) Advance production "Progress production" means production with a production time later than originally planned.

The example of "means" of the production review with respect to the review "motive" of the production plan is shown below.
(1) When a new provisional order is received First, it is searched whether there is a production plan of the same product and the same model as the newly provisionally ordered product, and if there is a production plan of "quantity change production (increased production)" to decide. That is, even when the incremental production is performed, it is determined whether or not the delay of the delivery date of all the existing formal and provisional orders occurs, and the incremental production is performed only when the delivery date does not occur. For example, if the time of the end of production (including shipping inspection and packing) of all production plans scheduled after the incremental production is delayed by 10 hours, the interval between the end of production and the shipping time of all productions. If the spare time is 10 hours or more, it will increase production without delaying delivery date. In this case, delaying the production time of all planned productions by 10 hours is regarded as "progressive production". On the other hand, if at least one of the existing formal order or provisional order is delayed due to the incremental production, the incremental production is not performed, and it is determined whether another production review can be made.

  Next, as another production review, it is determined whether it is possible to "replace production" with another production plan for the production plan of a newly tentatively ordered product. That is, if it is the original production order, the production plan of the newly tentatively ordered product will be allocated and produced after the last of all production plans according to the production line to be used. Even if the production plan is replaced with another production plan, replacement production is performed if there is no delay in the delivery of a formal order or a provisional order in which the production plan is postponed due to the replacement. On the other hand, when the delivery date is delayed due to replacement production, replacement production is not performed.

  Next, as another production review, it is determined whether production planning of a newly tentatively ordered product can be “interrupted production” before any production planning. That is, even when the interrupt production is performed, it is determined whether there is a delay in the delivery date of all the existing formal and provisional orders, and the interrupt production is performed only when the delivery delay does not occur. On the other hand, in the case where delaying occurs even in at least one of the existing formal order or provisional order due to the interruption production, the interruption production is not performed.

(2) When canceling a provisional order When canceling a specific provisional order, a vacancy occurs in the operation of the production line based on the production plan of the provisional order. In this case, there is a way to "prompt" all existing production plans that use the same production line. When advancing production planning all at once, it is possible to rearrange the order of production planning earlier in shipping schedule in the existing production planning, and then carry out forward production. Also, as another means, it is judged whether it is possible to do "replenishing production" to be supplemented by the next new formal order, provisional order or another existing production plan, leaving the existing production plan as it is. You may do it. That is, even in the case where replenishment production is performed, it is determined whether or not there is a delay in the delivery date of all existing formal and provisional orders due to an increase in the time of the replenishment production. do. On the other hand, if at least one of an existing formal order or a provisional order is delayed due to the replenishment production, the replenishment production is not performed.

(3) In the case where the contents of the provisional order are changed while maintaining the treatment of the provisional order If the change contents of the provisional order are the change of the quantity, it is first determined whether or not the "quantity change production" is possible.
That is, in the case of incremental production, if there is no delay in the delivery date of the existing formal order or provisional order, the incremental production is planned, and if a delay in delivery occurs, the replacement production as another means of reviewing the production plan Determine whether or not the interruption production is possible, and review the production plan if possible.
If it is not possible to review the production plan, cancel the preliminary order before the increase and make a production plan anew after the last existing production plan.

On the other hand, in the case of weight reduction production, when a vacancy occurs in the production plan due to the shortening of the production time, the same processing as in the case of canceling the provisional order described above is performed.
Also, if the change is due date change and the delivery date is advanced earlier, first determine whether it is possible to advance the delivery date with the existing production plan as it is, and if possible with the existing production plan .
If advance delivery is not possible with the existing production plan, it is judged whether or not the replacement production and the interruption production are possible, and if possible, the production plan is reviewed.
If it is not possible to review the production plan, the information equipment terminal is notified that advance of the delivery date is not possible.

(4) In the case of changing the contents of the provisional order when the formal order is received In this case, the process according to the above-mentioned "When changing the contents of the provisional order while maintaining the treatment of the provisional order" is performed.

(5) In the case where a formal order is newly received without a provisional order In this case, the processing in accordance with the above-mentioned "when a new provisional order is received" is performed.
If formal and temporary orders coexist, the production plan will be reviewed with priority given to formal orders.

(6) In the case where the customer and the manufacturer cancel the formal order in accordance with the agreement In this case, the process according to the above-mentioned "when canceling the provisional order" is performed.

(7) In the case where the contents of the formal order received by the customer and the manufacturer are changed while maintaining the handling of the formal order In this case, the case of changing the contents of the provisional order received while the handling of the provisional order is maintained Process according to

The handling of forecast in-order (forcast) will be described below.
In the sales department, the customer may receive information on an order indication (forecast). For example, when a specific product is ordered from a customer on a continual basis, it is possible to obtain information on an order indication (forecast) prior to a formal order and prepare for the formal order.
In this case, in the sales department, it is preferable that the sales employee input the order indication (forcast) as temporary order information from the information device terminal 11 via the network to the order management device 1 for temporary order acceptance.
Also, as another means, when dealing with short delivery date, it is incorporated into the production plan as a formal order handling on the order management system based on the information in the order indication (forecast), and is produced before the formal order from the customer It is preferable to keep the products in stock.

The handling of “consignment transactions” will be described below.
In the sales department, there are cases in which a "depositing transaction" is made with a customer.
“Consignment transaction” is a transaction form in which a manufacturer's product is temporarily stored in a warehouse, and a customer issues and uses only a necessary quantity of the necessary product from the warehouse.
In “consignment transaction”, the manufacturer delivers to the warehouse based on the first transaction method in which an individual contract is concluded by a delivery instruction to the warehouse from the customer to the manufacturer, and information on the customer's order indication (forcast) There is a second transaction form in which an individual contract is concluded when the customer issues the goods.
In the first transaction form, when the manufacturer receives a delivery instruction to the warehouse, it is regarded as having received a formal order on the order management system A, and in the second transaction form, the customer's order details (forecast It is preferable to process as having received a formal order on the order management system A when the manufacturer has received.

The function of each management unit will be described with the following flow chart.
The communication unit 7 of the order reception management device 1 and the communication unit 11 b of the information device terminal 11 are associated (connected) by the network NT.

  After the provisional order information D3 is provided from the information equipment terminal 11, as shown in FIG. 2, when the process by the provisional order management unit 3-3 starts (step S1), the presence or absence of cancellation of the provisional order is determined in step S2. judge. If there is cancellation of the provisional order (Y), the process proceeds to step S3, and parts inventory information and production of the remaining provisional order is made based on the cancellation of the provisional order in step S2 in the provisional delivery date calculation unit 3-3-1. The plan information is updated, and the provisional delivery date is newly calculated based on the updated information. Parts inventory information is information including the presence / absence of inventory of parts necessary for each product and the inventory quantity.

In step S3, the parts inventory information D1 and production plan information D2 of the remaining provisional order are updated based on the cancellation of the provisional order in step S2, and the parts inventory information and production plan are calculated in the provisional delivery date calculation unit 3-3-1. The provisional delivery date is newly calculated based on the updated information of the information. The provisional delivery date information D4 is provided to the information device terminal 11 as the latest information.
In one embodiment, a "provisional order" has an effective period, and the provisional order is automatically canceled when the effective period comes. It is preferable that the term of validity of “provisional order” can be automatically calculated and displayed on the basis of the time limit calculated back from the production start final deadline for observing the provisional delivery date of the product related to the provisional order. Alternatively, for the purpose of fixing the production plan of the product as soon as possible, the person (such as a sales representative) of the information equipment terminal 11 sets an arbitrary period within the above-mentioned automatic calculation time limit or selects from several kinds of periods. You should be able to do it.

In step S4, it is determined whether or not there is a new provisional order. If there is a new provisional order (Y), the process proceeds to step S5, and based on the provisional order information D3, the parts inventory information D1, and the production plan information D2, the production plan reviewing possibility determination unit 3-3-2 determines the existing Whether or not all or part of each production plan can be reviewed (preceding production, quantity change production, replenishment production, replacement production, interruption production, advance production, etc.) on the condition that the provisional delivery date of the provisional order is not affected. To judge. In the case of N in step S4, the process proceeds to processing 2.
In step S5, 6, the production plan review possibility determination unit 3-3-2 determines whether or not all or a part of each production plan can be reviewed, and if the review is possible (Y), the step Proceeding to S7, the provisional delivery date calculation unit 3-3-1 calculates the provisional delivery date based on the parts stock information D1 and the production plan information D2 on condition that the production plans are reviewed and the information equipment terminal 11 The provisional delivery date information D4 is returned.

On the other hand, in step S5 and 6, when the review is not possible (N), the process proceeds to step S8, and the temporary delivery date calculation unit 3-3-1 supplies parts inventory information on the condition that each production plan is not reviewed. The provisional delivery date is calculated based on the production plan information D2, and the provisional delivery date information D4 is returned to the information device terminal 11.
In any case of step S7 and step S8, parts inventory information D1 and production plan information D2 are updated in step S9, and stored in storage unit 5, for example.

  As shown in FIG. 3, when the process of step S9 ends and there is a change in the provisional order (Y in step S10), the process proceeds to step S11, and the production plan review possibility determination unit 3-3-2 changes the provisional Review all or part of each production plan based on the order receipt information D3, parts inventory information D1, and production plan information D2 on the condition that the provisional delivery date of the existing provisional order is not affected (progressive production, volume change production) , Determine whether the replacement production, replacement production, interrupt production, forward production etc.). That is, in step S12, it is determined whether all or part of each production plan can be reviewed.

When the determination result of step S12 is possible (Y), it progresses to step S13, and when it is impossible (N), it progresses to step S14. In step S13, the provisional delivery date calculation unit 3-3-1 calculates the provisional delivery date based on the parts stock information D1 and the production plan information D2 on condition that the production plans are reviewed, and the information equipment terminal 11 The provisional delivery date information D4 is returned.
In step S14, the provisional delivery date calculation unit 3-3-1 calculates the provisional delivery date based on the parts stock information D1 and the production plan information D2 on the condition that the production plans are not reviewed, and the information delivery terminal 11 The provisional delivery date information D4 is returned. The temporary order management unit 3-3 provides the parts inventory management unit 3-1 with the parts temporary delivery information D12, and the production plan management unit 3-2 with the temporary production plan setting information D13. The parts stock management unit 3-1 is used to make a purchase plan for parts whose stock is to be reduced based on the parts temporary delivery information D12 and to prepare for the purchase. Further, the production plan management unit 3-2 makes a reservation for using a specific production process for production of a specific product based on the production plan temporary setting information D13.
Thus, the provisional delivery date can be presented to the information device terminal 11 in real time.
Thus, the process in the provisional order management unit 3-3 is completed (step S16: end).

Next, the process of the formal order management unit 3-4 will be described.
As shown in FIG. 4, first, in step S21, the processing of the formal order management unit 3-4 is started. In step S22, the formal order information D5 from the customer is input to the information device terminal 11, and the order information determination unit 3-4-3 collates the formal order information D5 with the provisional order information D3. That is, in step S23, it is determined whether or not a provisional order has been made before the formal order, and if a provisional order has been made before the formal order (Y), the process proceeds to step S24 and corresponds to the formal order. It is determined whether there is a provisional order to be placed. If it is determined that a provisional order corresponding to a formal order exists (Y), the provisional order is changed to a formal order in step S25, parts inventory information D1 and production plan information D2 are determined, and the process is terminated (step S26: End).
If the determination result in step S23 is N, the process proceeds to step S28. If the determination result in step S24 is N, the process proceeds to step S27, the provisional order is canceled, and the process proceeds to step S28.

  In step S28, the condition that the production plan review possibility determination unit 3-4-2 does not affect the provisional delivery date of the existing provisional order based on the formal order information D5, the parts inventory information D1, and the production plan information D2 In addition, determine whether all or part of each production plan is reviewed (forward production, quantity change production, replenishment production, replacement production, interruption production, forward production, etc.). That is, in step S29, it is determined whether or not all or part of each production plan can be reviewed. In the case where the judgment result is revisable (Y), the process proceeds to step S30, and the part inventory information D1, the production plan, on the condition that the formal delivery date calculation unit 3-4-1 reconsiders each production plan The formal delivery date is calculated based on the information D2, and the formal delivery date is sent back to the information device terminal 11. In the case of N in step S29, the process proceeds to step S31, and the formal delivery date is calculated based on the parts inventory information D1 and the production plan information D2 on the condition that each production plan is not reconsidered. The delivery date (determined delivery date information) D6 is returned.

Then, in step S32, the parts inventory information D1 and the production plan information D2 are updated, and the process is ended (step S33: end).
The part order issue information D8 is provided from the formal order management part 3-4 to the parts stock management part 3-1, and the production plan formal setting information D9 is provided to the production plan management part 3-2. The parts inventory management unit 3-1 uses the parts formal delivery information D8 to purchase parts for which the inventory decreases. In addition, the production plan management unit 3-2 determines to use a specific production process for producing a specific product based on the production plan formal setting information D9.
As described above, the formal delivery date can be presented to the information device terminal 11 in real time.
It should be noted that although the delivery time calculated in the formal order management unit and the updated production plan etc. have a probability of being decided higher than the provisional delivery etc. in consideration of the case where the order is withdrawn after the formal acceptance, there is an undecided factor In that sense, it may be treated as a formal delivery date candidate or a formal production plan candidate.

As shown in FIG. 5, in step S41, physical distribution management processing is started, and in step S42, physical distribution search information D10 of a specific product is received from the information device terminal 11. In step S43, the distribution progress information D11 is created based on the distribution search information D10, the production plan information D2 of steps S25 and S32, the delivery place of the formal order information D5, and the delivery information (not shown). Next, in step S44, the physical distribution progress information D11 is sent back to the information device terminal 11, and the process ends (step S45).
By the above processing, the progress information of the distribution of the specific product can be displayed on the information device terminal 11 with reference to the processing in the management unit according to the present embodiment.

According to the present embodiment, the following effects can be obtained.
(1) The delivery date can be confirmed and answered in real time.
(2) It is possible to automate automation of optimum production review (accelerated production, quantity change production, replenishment production, replacement production, interruption production, advance production etc.) within the range where delivery delays of existing orders do not occur, and production efficiency can be improved. It can be raised.
(3) It is possible to confirm the distribution progress information of a specific order in real time.

Second Embodiment
The process of the parts inventory management unit 3-1 in the first embodiment may be performed as follows.
In the second embodiment, the parts inventory management unit 3-1 does not hold parts information (manufacturer, model, etc.) of parts used for each product, and the production plan management unit 3-2 does not hold the parts information (maker, Model etc.). In this configuration, the parts inventory management unit 3-1 manages the parts inventory information of each part (current inventory number, scheduled date of receipt and number of receipts, scheduled date of shipment and number of shipments, etc.), and the production plan management unit 3-2. In response to the issue request from, issue the necessary parts in the required quantity.

The parts inventory management unit 3-1 inputs the parts temporary delivery information from the temporary order management unit 3-3 and the parts formal delivery information from the formal order management unit 3-4, and these information and the planned arrival date and the number of goods received The parts inventory information is output to the temporary order management unit 3-3 and the formal order management unit 3-4 based on the information in the above.
Here, as another example of the second embodiment, the parts inventory management unit 3-1 does not input the parts temporary delivery information and the parts formal delivery information, but from the transition of the delivery quantity of each part in the past The goods receipt management is performed so as not to run out of stock, and it is configured to output parts stock information to the temporary order management unit 3-3 and the formal order management unit 3-4 only when there is a possibility that the stock shortage will occur. It is good.

  Alternatively, as another example, the parts inventory management unit 3-1 holds parts information (maker, model, etc.) of parts used for each product, and parts inventory information (current stock quantity, warehousing of each part) The scheduled date and the number of goods received, the scheduled date of goods issue and the number of goods issue, etc. may be managed. In this case, as a part ordering timing, it is possible to use a method of ordering a part when there is an order acceptance reservation for a product and aligning the parts before starting production using the part. In addition, as another method of ordering parts, it is also possible to use a management method of ordering, receiving and replenishing the number of parts reduced due to shipment and always holding a certain amount of parts inventory.

Third Embodiment
In the third embodiment of the present invention, the parts inventory management unit 3-1 does not manage used parts for each product, and the production plan management unit 3-2 manages used parts for each product.
The process of the production plan management unit 3-2 in the first or second embodiment may be performed as follows. Products are produced through one or more production processes. The production process is a process which is produced by either or both of production by production equipment and production by workers. The operation status of the production process refers to whether or not production facilities are currently operating, whether or not there is a failure, whether or not there is a scheduled maintenance date, securing workers, etc. Determine when it is possible to schedule a run. Once the operation of the production process is reserved, the time required for production can be calculated based on the time required for the production process to produce the required quantity of the product.

Further, in the above-described embodiment, the configurations and the like shown in the drawings are not limited to the above, and can be appropriately changed within the range in which the effects of the present invention are exhibited. In addition, without departing from the scope of the object of the present invention, it is possible to appropriately change and implement.
In addition, each component of the present invention can be arbitrarily selected, and an invention having a selected configuration is also included in the present invention.

The processing and control can be realized by software processing by a central processing unit (CPU) or graphics processing unit (GPU) or hardware processing by an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA).
In addition, a program for realizing the functions described in the present embodiment is recorded in a computer readable recording medium, and the program recorded in the recording medium is read into a computer system and executed to execute processing of each part. You may Here, the “computer system” includes an OS and hardware such as peripheral devices.

  The present invention is applicable to an order management system.

A ... order management system NT ... communication network 1 ... order management apparatus 3 ... control unit 3-1 ... parts inventory management unit 3-2 ... production plan management unit 3-3 ... provisional order management unit 3-4 ... formal order management unit 3-5 ... distribution management unit 11 ... information equipment terminal

Claims (14)

An order management system having an information equipment terminal and an order management apparatus, comprising:
The order management device is
A production plan management unit which manages production plan information including operation status and required time of production process of each product;
The provisional delivery date is calculated based on the production schedule information and the provisional order reception information including the type, the quantity, the delivery location and the delivery date of the product which the customer desires to purchase from the information equipment terminal via the network And a temporary order management unit which sends a response to the information device terminal via the connection and updates the production plan information and temporarily receives the order.
The formal order information from the customer is input from the information equipment terminal through the network, and the presence or absence of the provisional order information corresponding to the formal order information is confirmed, and the provisional order information is present if the provisional order information exists. The provisional order information is changed to the formal order information to fix the production plan information, and when there is no such provisional order information, the delivery date for the formal order from the customer based on the formal order information and the production plan information A formal order management unit that calculates and sends back to the information device terminal via the network and updates the production plan information and receives a formal order;
An order management system comprising: An order management system having an information equipment terminal and an order management apparatus, comprising:
The order management device is
A parts inventory control unit that manages parts inventory information of parts to be used;
A production plan management unit which manages production plan information including operation status and required time of production process of each product;
Provisional delivery date based on the temporary order information including the type, quantity, delivery location and delivery date of the product which the customer desires to purchase from the information equipment terminal via the network, the part inventory information and the production plan information A temporary order management unit that calculates and sends back to the information device terminal via the network and updates the production plan information and temporary orders;
The formal order information from the customer is input from the information equipment terminal through the network, and the presence or absence of the provisional order information corresponding to the formal order information is confirmed, and the provisional order information is present if the provisional order information exists. The provisional order information is changed to the formal order information to fix the parts inventory information and the production plan information, and when the provisional order information does not exist, the formal order information, the parts inventory information and the production plan information A formal order management unit which calculates a delivery date for a formal order from a customer based on the above, and sends back to the information equipment terminal via the network while updating the parts inventory information and the production plan information and formally accepting the order;
An order management system comprising: The temporary order management unit
When the existing provisional order is canceled, the production planning information of the remaining provisional order is updated, and the provisional delivery date is newly calculated based on the updated information,
When a new provisional order is received, it is determined whether or not all or part of the respective production plan information can be reviewed on condition that no delay is caused in the fixed delivery date of the existing formal order and the provisional delivery date of the provisional order. ,
Only when the review is possible, the production plan information is updated based on the reviewed production plan information, and the provisional delivery date is calculated based on the update information,
The order management according to claim 1, characterized in that if the review is not possible, the production plan information is updated on the condition that the review is not performed, and a provisional delivery date is calculated based on the update information. system. The temporary order management unit
If the existing provisional order is canceled, the parts inventory information and production plan information of the remaining provisional order are updated, and the provisional delivery date is newly calculated based on the updated information,
When a new provisional order is received, it is determined whether or not all or part of the respective production plan information can be reviewed on condition that no delay is caused in the fixed delivery date of the existing formal order and the provisional delivery date of the provisional order. ,
Only when the review is possible, the parts inventory information and the production plan information are updated based on the reviewed production plan information, and the provisional delivery date is calculated based on the updated information,
When the review can not be performed, the parts inventory information and the production plan information are updated on the condition that the review is not performed, and a provisional delivery date is calculated based on the update information. The order management system described in. The temporary order management unit
Determine whether there is a change in the provisional order, and only if there is a change in the provisional order, the condition that the provisional delivery date of the existing provisional order is not affected based on the changed provisional order information and production plan information To determine the possibility of reviewing all or part of each production gauge information
Only when all or part of each piece of production plan information can be reviewed, the provisional delivery date is calculated based on the production plan information, on condition that each piece of production plan information is reviewed,
If it is not possible to review all or part of each piece of production plan information, on the condition that each piece of production plan information is not reviewed, temporary delivery date is calculated based on the production plan information, and The order management system according to claim 1 or 3, wherein a delivery date is returned. The temporary order management unit
It is determined whether there is a change in the provisional order, and only when there is a change in the provisional order, based on the changed provisional order information, parts inventory information and production plan information, the fixed delivery date of the existing formal order and the provisional order Judging the possibility of reviewing all or part of each piece of production plan information, on the condition that temporary delivery date is not affected,
The provisional delivery date is calculated based on the parts inventory information and the production plan information on condition that the respective production plan information is reviewed only when all or a part of each production plan information can be reviewed,
If it is not possible to review all or part of each piece of production plan information, on the condition that each piece of production plan information is not reviewed, the provisional delivery date is calculated based on the parts inventory information and the production plan information 5. The order management system according to claim 2, wherein a provisional delivery date is sent back to the device terminal.   7. The method according to claim 2, wherein the review of the production plan information includes review by any one or more means of forward production, quantity change production, replenishment production, replacement production, interruption production, and deferred production. The order management system described in any one of the above.   The order management system according to claim 7, wherein the review of the production plan information is performed in a priority order of forward production, quantity change production, replenishment production, replacement production, interrupt production, and forward production.   The review of the production plan information gives priority to the production plan information of the product with earlier delivery time of the product by the combination of advance production, quantity change production, replenishment production, replacement production, interrupt production and deferred production. The order management system according to claim 7, characterized in that:   The review of the production plan information is a combination of advance production, quantity change production, replenishment production, replacement production, interruption production, and postponement production to produce a formal order or a provisional order production plan having a larger production volume of the same type of product. The order management system according to claim 7, wherein the order is prioritized for review.   As for the review of the production plan information, the production plan information of the formal order is prioritized over the production plan information of the provisional order by the combination of advance production, quantity change production, replenishment production, replacement production, interrupt production and deferred production. The order management system according to claim 7, wherein the order is reviewed. In addition, it includes a logistics management unit that manages logistics information including shipment and delivery of products ordered by the customer.
The distribution management unit is characterized by returning distribution progress information of the product to the information device terminal based on distribution search information of the product input from the information device terminal through the network. The order management system described in any one of the 11 sections. An order management apparatus in an order management system having an information equipment terminal and an order management apparatus,
A production plan management unit which manages production plan information including operation status and required time of production process of each product;
The provisional delivery date is calculated based on the production schedule information and the provisional order reception information including the type, the quantity, the delivery location and the delivery date of the product which the customer desires to purchase from the information equipment terminal via the network And a temporary order management unit which sends a response to the information device terminal via the connection and updates the production plan information and temporarily receives the order.
The formal order information from the customer is input from the information equipment terminal through the network, and the presence or absence of the provisional order information corresponding to the formal order information is confirmed, and the provisional order information is present if the provisional order information exists. The provisional order information is changed to the formal order information to fix the production plan information, and when there is no such provisional order information, the delivery date for the formal order from the customer based on the formal order information and the production plan information A formal order management unit that calculates and sends back to the information device terminal via the network and updates the production plan information and receives a formal order;
An order management apparatus comprising: A program for causing a computer to execute an order acceptance management method in an order acceptance management system having an information device terminal and an order acceptance management device,
A production planning control step of managing production planning information including operation status and required time of production process of each product;
The provisional delivery date is calculated based on the production plan information and the provisional order reception information including the type, the quantity, the delivery site and the delivery date of the product which the customer desires to purchase from the information equipment terminal via the network. A provisional order management step of replying to the information equipment terminal via a network and updating the production plan information for provisional order acceptance;
The formal order information from the customer is input from the information equipment terminal through the network, and the presence or absence of the provisional order information corresponding to the formal order information is confirmed, and the provisional order information is present if the provisional order information exists. The provisional order information is changed to the formal order information to fix the production plan information, and when there is no such provisional order information, the delivery date for the formal order from the customer based on the formal order information and the production plan information A formal order management step of calculating and sending back to the information equipment terminal via the network and updating the production plan information and formally receiving an order;
A program characterized by having:

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