JP2009104661A - Server device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a gift service provision support system capable of surely transmitting service contents and capable of improving service quality. <P>SOLUTION: In the gift service provision support system, the content of a service to be provided on the side of another store, acquired from a store terminal 1 placed at a store, is acquired as order reception information and is provided to the another store, through operation of a server 4 and a host computer 5 placed in a gift service center 3. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a gift service providing support apparatus that supports the provision of a gift service, and more particularly to an improvement in ordering processing.

  In recent years, an increasing number of traders have received and processed gift products received and processed via telecommunications networks to provide gift services. Specifically, in a business that provides flower gift services (services to create bouquets, flower baskets, etc. and deliver them to designated destinations), the headquarters that planned this service solicits the participation of flower shops scattered in various locations, and each member store A member store telephone book (hereinafter simply referred to as a “phone book”) in which the location of the company and the telephone number and FAX number are posted is distributed to the member store.

  Here, a procedure for providing a conventional flower gift service will be described. In the traditional flower gift service, member store A, who asked the client (customer) what flower gift item to deliver, looks up the member store in the vicinity of the recipient using the telephone directory, and joins in the vicinity of the recipient. The store B is found, and the customer's request is transmitted to the member store B by FAX or confirmed by telephone.

  Then, the member store B produces a flower gift product according to the request, and delivers the produced flower gift product to a designated delivery destination by itself or by courier. In addition, the member store B transmits a report indicating that the flower gift product has been delivered to the head office C. Then, according to this report, the head office pays the member store B and sends a bill to the member store A that has received the order. Then, the member store A pays the headquarters based on the bill from the amount deposited from the customer, and the provision of the flower gift service is completed.

  However, depending on the conventional gift service providing method, since the communication between member stores depends on the telephone directory, it is not possible to select a member store near the delivery destination according to the customer's request. In addition, merchants in the vicinity of delivery destinations tend to misunderstand the contents of orders due to differences in order receipts at each store, making product production mistakes and forgetting delivery easy. There was a problem that it was not possible to grasp.

  In addition, with the above-mentioned conventional gift service provision methods, customers and orders for gift products that are different from industrial products, such as one-off products, and gift products that are difficult to evaluate at a certain level, such as fresh gift products, are available. There was a problem that it was difficult to confirm the delivery from the store.

  Further, in the conventional gift service provision, there is a problem that the reaction of the delivery destination is not always clear and the reaction of the other party cannot be examined at the customer or the order store.

  Furthermore, the conventional gift service providing method has a problem in that it cannot manage the past gift service use history for each customer and cannot provide sufficient services.

  The present invention has been made in view of the above circumstances. First, it is possible to select an appropriate service providing store, secondly, to easily grasp the service provision status, and third, to improve the quality of service. The purpose is to provide a gift service providing support system.

  The present invention for solving the problems of the above conventional example includes a terminal disposed in each member flower shop, a server device connected to the terminal and disposed in the flower gift service center, and a store of each member flower shop A store information management device that manages information and identifies a member flower store that provides a flower gift service in accordance with an instruction from the server device, and is arranged in a first flower store that has received a request for a flower gift service from a customer The received first terminal transmits the received order information of the flower gift service to the server device, and the server device receives and manages the received order information from the first terminal, and the flower related to the received order information. An instruction to specify a second flower shop that provides a gift service is output to the store information management device, and the order information is provided to a second terminal arranged in the specified second flower shop. To have.

  Thus, the server device reliably mediates communication between the first flower shop that orders the flower gift service and the second flower shop that provides the flower gift service, and the store information management device follows the customer's request, You can request a flower gift service from an appropriate member flower shop.

  Here, it is preferable that the store information of each member flower store managed by the store information management device includes an electronic brochure or Web page of the store. In addition, the store information includes at least one of information regarding the staff of the store, an appearance image of the store, information such as a specialty field of the store, a delivery period, a closed day, business hours, and information about a product that can be produced. It is preferable to include.

  In addition, the flower gift service center conducts investigations on these information as needed, and when it is determined that the information is valid, authentication information is added to each information and set, and only the authenticated information is specified for the store. It is also preferable to use it.

  The present invention for solving the problems of the conventional example is a server device for providing a flower gift service, a means for obtaining order information from a requester of the flower gift service, and a flower gift service. And means for providing the received order information to a store-side terminal arranged in a store providing the service information.

  Thus, the communication between each store can be ensured by the server device that transmits the received order information received at the order receiving store to other service providing stores.

  Here, it further includes a store database storing store information for providing the flower gift service, and means for specifying the store providing the flower gift service with reference to the store information stored in the store database. Is also suitable.

  The store information includes at least one of information on staff of the store, appearance images of the store, information such as specialty areas of the store, delivery period, closed days, business hours, and information on products that can be produced. Is preferred.

  The means for specifying the store preferably refers to the order information, searches the store database for stores that can provide services according to the order information, and specifies the stores. Thereby, an appropriate store according to the order information can be selected.

  Furthermore, the present invention for solving the problems of the above-described conventional example is a system for supporting the provision of a gift service, and is connected to a terminal disposed in a store for receiving and providing gift services, and to the terminal And a server device disposed in the gift service center, the first terminal disposed in the first store that received the request for the gift service transmits gift service order information to the server device, and the server device However, it is characterized in that the order information received from the first terminal is managed and the order information is provided to a second store that provides a service related to the order information.

  In this way, the server device reliably mediates communication between the store that receives the service order and the store that provides the service, so that the order information can be reliably transmitted.

  In addition, the present invention for solving the problems of the conventional example is a server device for providing a gift service, the means for acquiring order information of gift service, and the gift service related to the acquired order information Means for providing the order information to a store-side terminal arranged in a store that provides the service information.

  Further, here, means for providing order information, including a store database for managing store information of stores that provide gift services, and means for specifying stores that provide gift services with reference to the store database It is also preferable to provide order information to the store-side terminal placed in the specified store.

  The store information managed in the store database here includes information on the staff of the store, appearance images of the store, information such as the specialty of the store, delivery period, closed days, business hours, and information on products that can be produced / provided Preferably, at least one of them is included.

  Separately, a store database storing store information for providing a gift service, and means for specifying a store that can provide a gift service based on the received order information with reference to the order information and the store database, In addition, it is preferable that the means for providing order information provides the order information to the store-side terminal arranged in the specified store.

  Thus, by specifying a store that provides a gift service according to the order information, it is possible to request the appropriate store to provide the service.

  In addition, the store information stored in the store database includes information on the quantity of products that can be produced / provided as information on products that can be produced / provided. If there is a search, the store is identified. If the store is not searched, refer to the information on the quantity of products that can be produced / provided at each store, and select multiple stores. It is also preferable to be able to provide the service of the requested quantity specified. In this case, it is preferable that the plurality of stores to be specified perform quantity distribution and store identification so as to make the quality of the products uniform by referring to the specialty field, inventory information, and the like.

  Further, in such a server device, a means for acquiring service provision status information from a store-side terminal disposed in the store that provides the gift service, and the acquired status information to the gift service requester It is also preferable to have means for providing.

  The service provision status information includes the presence / absence of initiation of service provision, product production / provision start, completion status, and the like, and includes the delivery status when the store delivers. As a result, the service provision status can be grasped at the customer or the order-receiving store.

  Furthermore, it is preferable to include means for acquiring image data of gift goods delivered based on the corresponding order information. It is also preferable to include means for acquiring image data of a service providing site related to order information corresponding from a service providing store.

  First, image data of the delivered gift product is acquired and provided to the customer or the terminal of the order-receiving store, so that the delivered product can be confirmed, and it is a one-of-a-kind product with characteristics different from industrial products. It is possible to confirm the quality of gift products that are difficult to evaluate at a certain quality, such as fresh gift products and fresh gift products. Further, if the image data of the service providing site is acquired and provided to the terminal of the customer or the order-receiving store, the reaction of the other party can be known. As a result, it is expected that the customer's anxiety will be resolved, the satisfaction level thereof will be improved, and the product quality at each store will be improved. Here, the image data may be not only a still image such as photo data shot with a digital camera but also a moving image shot with a video camera. Further, image data that can be three-dimensionally rotated may be used as so-called virtual reality video. Further, in the other party's reaction, it is also preferable to include message information from the other party. This message information may include voice, video, etc. in addition to character string information. Further, it is also preferable that such product and image data representing the other party's reaction are printed at the center and delivered to customers by mail if desired.

  In addition, such a server device preferably further includes means for providing calendar information and means for managing past order information for each gift service requester in association with the calendar information.

  Alternatively, in such a server device, the means for providing calendar information, the past order information for each gift service request source, and the image data related to the past order information are managed in association with the calendar information. It is also preferable to provide image data related to the calendar information to the service requester upon request. In this way, by maintaining the past history in association with the calendar information, it is possible to provide further services to the customer.

  Further, the means for providing the order information to the store side terminal is a means for providing the order information in response to a request from the store side terminal, and the elapsed time from the date and time when the order information is received. It is also preferable to notify the specified store of the order when the elapsed time set in advance is exceeded. Thereby, it is possible to prevent forgetting to provide the service at the service providing store.

  Further, the means for acquiring the order information of the gift service acquires the order information from a terminal arranged in the requesting store that has received the request for providing the gift service, and the requesting store and the specified gift service It is also preferable to include means for performing a settlement process with a store that provides the service. In this case, it is also preferable to include a settlement process for collecting a charge on the center side (settlement process for a center usage fee).

  Further, the server device preferably includes a marketing providing means for analyzing the order information and the settlement process, generating marketing information indicating the order / settlement state for each store, and providing the information to each store. .

  Furthermore, a server device for providing a gift service, the means for acquiring the order information of the gift service in providing the gift service for delivering the gift product to the event-related persons in the facility, and the acquisition A store database that manages means for providing the order information and store information of the store that provides the gift service to a store-side terminal that is disposed in the store that provides the gift service related to the received order information, If there is a facility that has received preferential treatment for the conditions for the delivery of gift items, the store database in which information identifying the facility is associated with the store information and the parties involved in the event at the target facility designated by the customer In order to search for stores that provide gifts to the store, from the store database to the designated target facility Wherein the means for identifying a preferential tempo for shift goods carrying condition, means for providing order information, it is also preferable to provide order information to the shop terminal arranged in the specified store.

  In addition, a regional database that stores regional information related to the service provider's region, and regional information related to the service provider's region based on the contents of the received order, when the order information is acquired It is also preferable to further include means for providing

  Further, the means for specifying the store displays a list of the plurality of stores when a plurality of stores matching the condition specified by the customer are searched from the store database, and sets the order of the stores displayed in the list to a predetermined value. It is also preferable to change the timing.

  It is also preferable to further include means for performing a settlement related to a cost incurred for providing the gift service in response to a request from the store providing the gift service.

  Furthermore, it is preferable to further include means for generally performing settlement of expenses that the store should pay externally in response to a request from the store providing the gift service.

  According to the present invention, the terminal arranged in each member flower shop and the first terminal arranged in the first flower shop that has received the request for the flower gift service from the customer receive the received order information of the flower gift service in the server. And the server device receives and manages the order information from the first terminal, and outputs to the store information management device an instruction for specifying the second flower shop that provides the flower gift service related to the order information. Since it is a flower gift service providing support system that provides order information to the second terminal arranged in the second flower store specified by the store information management device, it is possible to select an appropriate service providing store, Service quality can be improved.

  Further, according to the present invention, order information is obtained from a requester of the flower gift service for providing the flower gift service, and the order information is sent to the store side terminal arranged in the store that provides the flower gift service. Since the server device is provided, the order information from the requester can be reliably transmitted to the service providing side store.

  Furthermore, according to the present invention, in order to provide a flower gift service, order information from a requester of the flower gift service is obtained, and the store database storing store information for providing the flower gift service is referred to. Since the server device that provides the order information is specified for the store-side terminal that is located in the specified store, the store that provides the service is selected. Can be reliably transmitted to the service providing side store, and the service quality can be improved.

  Further, according to the present invention, the first terminal arranged in the first store that has received the request for the gift service transmits the order information of the gift service to the server device, and the order information received from the first terminal by the server device. Since the gift service providing support system provides the order information to the second store that provides the service related to the order information, the order information from the request source is surely received on the second side of the service provider side. Can communicate to the store.

  In addition, according to the present invention, since the server apparatus obtains service provision status information from a store-side terminal arranged in a store that provides a gift service and provides it to a requester of the gift service, the service provision The situation can be easily understood and the quality of service can be improved.

  Furthermore, according to the present invention, the image data of the gift merchandise delivered in the service provision status information is included, thereby making it possible to visually grasp the service provision status and improving the service quality.

  Further, according to the present invention, the service provision status information includes image data of the service provision site related to the order information from the service provision store. As a result, the service provision status can be visually grasped in the relationship between the service provision requester and the service provider, and the service quality can be further improved.

  Furthermore, according to the present invention, such service provision status and past order information are provided together with calendar information. Thereby, service quality can be further improved. In particular, in a gift service performed on a specific day or time every year, the satisfaction of customers can be increased by providing such a service.

  Further, according to the present invention, as a server device that monitors processing stagnation on the service providing store side based on the elapsed time since the provision of the order information, and notifies the service providing store side of the order when the predetermined elapsed time is exceeded. Therefore, forgetting to provide the service can be prevented.

  Furthermore, according to this invention, since it is set as the server apparatus which performs payment between each shop, generation | occurrence | production of the trouble relevant to payment can be prevented.

  Further, according to the present invention, in providing a gift service for delivering gift items to event parties performed in the facility, each store receives preferential treatment for the conditions for carrying in gift items in relation to the store database. In order to search for stores that provide gifts to parties involved in events at the target facility designated by the customer, the information that identifies that facility is managed when there is a facility that is present. Since the store preferentially treated for the condition of bringing gifts to the target facility is identified and the information is presented to the customer, the service quality can be further improved.

  In addition, when the regional database stores regional information related to the service provider's region and obtains the order information, the region related to the service provider's region based on the contents of the order is sent to the store that received the order. By providing information, the quality of service can be further improved.

1 is a configuration block diagram of a service support system according to a first embodiment of the present invention. 2 is a block diagram showing the configuration of a host computer 5. FIG. It is a flowchart figure showing an example of the store specific processing by control part 11. FIG. It is explanatory drawing showing an example of the web page of the menu mainly provided to a shop terminal. It is explanatory drawing showing an example of the registration / search screen of order information. It is explanatory drawing showing an example of the search result of a store database. It is explanatory drawing showing an example of registration confirmation of order information and order number alerting | reporting. It is explanatory drawing showing an example of the search screen of order information. It is explanatory drawing showing the confirmation screen of the status change as a process condition. It is explanatory drawing showing an example of the registration / search screen of a customer database. It is explanatory drawing showing an example of the search result of a customer database. It is explanatory drawing showing an example of the web page of the menu provided mainly to the center side. It is explanatory drawing showing an example of the registration / search screen of a store database. It is explanatory drawing showing an example of the web page of the management menu provided mainly to the center side. It is explanatory drawing showing an example of the screen provided at the time of master file creation. It is explanatory drawing showing an example of the confirmation screen of a batch processing condition. It is explanatory drawing showing an example of the screen of file download. It is explanatory drawing showing an example of the screen of a file taking-in process. It is explanatory drawing showing an example of the screen which receives the input of the search conditions of a payment summary. It is explanatory drawing showing an example of the registration / search screen of complaint information. It is explanatory drawing showing an example of the list screen of complaint information. It is explanatory drawing showing an example of the status change confirmation screen with respect to complaint information. It is explanatory drawing showing an example of the web page for management of payment information. It is explanatory drawing showing an example of the web page for management of payment information. It is explanatory drawing showing an example of the screen for the payment information management for every shop. It is explanatory drawing showing the example of a display of the shop list of an order stop state. It is explanatory drawing showing another example of the search result of a store database. It is a block diagram of the configuration of the service support system according to the second embodiment of the present invention. It is explanatory drawing showing an example of the information used as the contents of a virtual shopping basket. It is a flowchart figure showing an example of the settlement procedure of the expense generated in a store. It is a flowchart figure showing another example of the payment procedure of the expense which generate | occur | produces in a store.

  Embodiments of the present invention will be described with reference to the drawings. As shown in FIG. 1, the gift service providing support system according to the first embodiment of the present invention is arranged at a store terminal 1 (1a, 1b,...) Arranged at each store and at a customer side. It is basically composed of a customer terminal 2, a server 4 arranged in the gift service center 3, a host computer 5, and a management terminal 6. The store terminal 1, the customer terminal 2 and the server 4 are respectively connected via a network 7. The server 4 is connected to the host computer 5. In the following description, it is assumed that the store is a store that provides a service for delivering flower gift items. Here, the server 4 corresponds to the server device of the present invention, and the host computer 5 corresponds to the store information management device of the present invention. In this embodiment, the server 4 and the host computer 5 are separate devices. However, the server 4 and the host computer 5 may perform processing on a computer as a single server device. In this case, this single server device corresponds to the server device and the store information management device of the present invention. Each means in the present invention is realized by software processing in the server 4 and the host computer 5 or a single server device.

  The store terminal 1 is a general personal computer (PC), and operates with a general operating system (OS) such as Windows (registered trademark). In the store terminal 1, Web client software such as NetscapeNavigator (trademark) is operating. The customer terminal 2 is also a general PC similar to the store terminal 1, operates with a general OS, and operates a Web client. These store terminal 1 and customer terminal 2 transmit order information to the server 4 via the network 7. Further, the store terminal 1 accesses the server 4, and when there is a service provision request for the corresponding store, acquires the order information related to the request.

  The server 4 of the gift service center 3 operates on an OS such as UNIX (registered trademark), and a Web server such as Apache (trademark) operates. As shown in FIG. 2, the host computer 5 basically includes a control unit 11, a store database 12, an ordering / ordering database 13, an image database 14, a settlement database 15, a history database 16, and a customer database 17. It is configured. The control unit 11 is a CPU, a RAM, or the like, and manages each database. Further, the control unit 11 performs processing such as database search and update in accordance with an instruction input from the server 4. Furthermore, this control part 11 performs the process which selects a service provision store. The process of selecting the store will be described in detail later.

  Here, the store database 12 includes, for each store, an identifier (store number, etc.), store name, location information, contact information, responsible person, information about an account used for settlement of the store, information about services that can be provided, and the like. Stored. Here, the information relating to the service that can be provided includes information on a deliverable area, a flower product that can be produced, an undeliverable period, information on a regular holiday, and the like. In the present embodiment, it is preferable that the store database 12 stores a photo of each store and a URL (Uniform Resource Locators) of the homepage of the store.

  The ordering database 13 includes an identifier (order number or the like) assigned to each order information, an identifier of the order store, a service provider (flower gift product delivery address, name, name), customer information (service request source) ), Information on the product, information on the service to be performed along with the delivery of the product, and information on the hope about the delivery. Further, in the ordering database 13, information for specifying a store (a service providing store, that is, a store that actually produces and delivers) for processing the received order information for each received order information and providing a service is stored in the control unit 11. Set by processing. In addition, for information on products, in the case of flower gift products, the type of flowers (separate from bouquets, flower baskets, etc.), use of gift products (birthday, mother's day gifts, etc.), etc. As information on services to be performed along with product delivery, there are information such as matters to be described on printed paper, character strings written on a card (message card) provided with flower gift products, and the like. In addition, information managed for each order information in the ordering database 13 includes, as information about the request from the customer side, whether or not the service providing store designation information and the result after delivery are desired by e-mail, Information such as a request for image data of the delivered product is preferably included.

  The image database 14 stores image data related to each order information in the ordering / placement database 13. Specifically, such image data includes image data of delivered products. The settlement database 15 includes transaction date and time for each store, information on accounts receivable and accounts payable, information on settlement dates, and the like.

  The history database 16 stores the order date / time, the service provision date / time, the order contents and the contents of the provided service in association with each other. The customer database 17 stores questionnaire information such as a customer's name and name, address, date of birth, contact information, gender, flower preference, and the like. The customer database 17 stores calendar posting information for each customer. This calendar posting information includes, for example, order history information and service provision information, and is described together with calendar information provided by the server 4.

  Here, the selection process of the service provision store by the control part 11 is demonstrated. The control unit 11 receives an input of an instruction to search for a service providing store, or when the service providing store is not specified by order information (for example, a service can be provided only at a special store by a large order, This process is started when such a store cannot be specified), and as shown in FIG. 3, the location information of the service providing destination is acquired from the order information (S1). Then, the store database 12 is searched for a store that can provide a service for this location (S2), and it is checked whether or not the store has been searched (S3). In response to the error, the order information is transmitted to the management headquarters of the system set in advance (S4), and the process is terminated.

  If a store that can provide a service is found in process S3 (if Yes), the service according to the received order information is provided from the stores searched in process S3 with reference to the order information. It is checked whether or not there is a store that can be provided (S5). If there is no store that can be provided (if No), the process proceeds to step S4 (A).

  Also, in process S5, if there is a corresponding store (if Yes), the store is extracted, a store is arbitrarily selected (by random numbers or the like) from the extracted store, and information on the selected store is obtained. This is transmitted to the server 4 (S6), and the process is terminated. Further, here, a case where one store is arbitrarily selected has been described, but in this process, a store may be presented as a list so as to be selectable by a customer or the like without being selected by a random number. In this case, it is preferable that a photograph of each store (including a photograph of an example of a flower gift product produced at the store) is associated with the list and provided together.

  Next, the operation of the gift service providing support system according to the present embodiment will be described. In the provision of the gift service by the system according to the present embodiment, there are two cases of receiving an operation from the store terminal 1 and operating from the customer terminal 2, and will be described separately below. To do.

[Service order operation at stores]
First, the operation when order information is acquired from the store terminal 1 will be described. In this case, the customer visits one of the stores and makes a request for gift service. In this way, the store clerk of the store that directly receives the service request from the customer (the order-receiving store, that is, the first store of the present invention) or the customer who visits the store operates the store terminal 1 to access the server 4, and the store Provision of a menu interface for use is received via the Web (FIG. 4). Here, when a new order button is pressed to input a new order, a new order information input screen (FIG. 5) is displayed. Here, an operator such as a store clerk omits the input of the order number as an identifier, and the identifier of the order receiving store, which is an essential input item (indicated by the vertical line in the drawing) at the time of a new order, the address of the delivery destination, the destination address Enter the name, customer's address and name, desired delivery date and time, and the information of the production delivery store (the store providing the service; the second store of the present invention), and press the registration button. In addition, it is preferable that the order terminal store identifier is set in such a manner that the store terminal 1 recognizes this field and inputs and sets a store identifier set in advance so that it cannot be changed. Thereby, while simplifying operation, the security regarding the order-receiving work between stores can be improved.

  When the operator designates the production / delivery store by searching the store database 12, the operator presses a designation button (designation / delivery store designation request) to activate the CGI (common gateway interface) program of the server 4. Then, the service providing store selection process of the control unit 11 of the host computer 5 is activated to receive the list. Then, the server 4 acquires the search result from the host computer 5 and displays a search result screen as shown in FIG. Here, if there is already order information input on the screen shown in FIG. 5, the order information is displayed for confirmation (A in FIG. 6). Here, as shown in FIG. 6, as the store information to be presented, in addition to the store name and location, the specialty product field (specialty field), the business situation of the store (whether or not it is a business day, delivery Whether or not it is a possible day), and buttons for selecting a store are associated with each other. Here, when a selection button related to one of the stores is pressed, the store is specified as a service providing store, and the screen returns to the screen of FIG. 5 to continue receiving the order information.

  When the input of the order information is completed on the screen of FIG. 5 and the registration button is pressed, the server 4 issues an order number unique to each order information as an identifier of the order information, In addition to providing a Web page to be notified for the search (FIG. 7), this order information is output to the host computer 5. The host computer 5 stores this order information in the ordering database 13 together with the order date and time. The store terminal 1 displays the screen shown in FIG.

[Information search operation in stores]
The operator can also issue a search instruction for order information from the menu screen shown in FIG. In this case, the operator depresses the order search button to display the screen shown in FIG. 5, and the order store code as a search key (an item with an asterisk (“*”) in FIG. 5), Data is input into at least one of the customer identifier (customer ID) and the production / delivery store code, and the search button is pressed. Then, the server 4 starts a CGI program for searching for order information associated with the search button, and instructs the host computer 5 to search the ordering database 13 based on the search key input. Is output. The host computer 5 searches the ordering database 13 and outputs the search result to the server 4. The server 4 creates a Web page (FIG. 8) that provides the search result and transmits it to the store terminal 1. .

  Then, the store terminal 1 displays a screen as shown in FIG. Here, when the number of search results is large, it is also preferable to arrange buttons for sequentially displaying, for example, in units of 10 on the Web page. In addition, a button for downloading the search result may be arranged so that the data is downloaded in a data format handled by a spreadsheet such as text data or CSV (comma separated data) (button B).

  In the screen shown in FIG. 8, a case where a search is performed using an order store code as a key is shown as an example. Here, for each order information, production delivery store information as a store on the service providing side, delivery destination information, product overview (production contents), delivery designation date and time, processing status (status) for each order ), A delivery date, a detail button for displaying details of each order information, and a change button for changing the order information. In this example, the change button is also arranged for the order information that has been delivered, but if there is no point in changing it, the change button is used. It is also preferable to display it so that it cannot be pressed (with the button inactive). Specifically, when the detail button is pressed here, the detailed contents of each order information are displayed on the store terminal 1 on the same screen as FIG.

  Further, even when the change button is pressed, the order information may be presented on the same screen as in FIG. 5 and the contents of the order information may be changed. In this case, if the status information is “production”, “production completed”, “delivery in progress” or “delivery completed” (if the order information cannot be changed in effect), the server It is also preferable that 4 refers to this status information and does not accept changes in the order information.

[Change of order information at the service provider]
Further, the service providing store side also uses the interface screens shown in FIGS. 4 and 5 to search for order information for the service providing store, and the store terminal 1 on the service providing store side is as shown in FIG. By displaying a simple screen, the order information to be processed at the store can be confirmed. Here, the status information pull-down menu is used to change the status of each order information, and the status batch change button is pressed. This status is assumed to be stepwise such as “not received”, “completed”, “production completed”, “delivering”, “delivery completed”, and the like. When the status batch change button is pressed, the server 4 extracts only the order information whose status has been changed and provides it to the store terminal 1 for confirmation (FIG. 9).

[Customer information search operation]
In the present embodiment, the host computer 5 is provided with a customer database 17 for managing customer information in order to provide advanced services such as calendar information to the customer. The customer database 17 includes questionnaire information such as the name, contact information, gender and date of birth of the customer registered based on the request / consent from the customer side. Hereinafter, the process of registering / searching the customer information in the store terminal 1 will be described.

  When the “customer information management” button is pressed on the menu screen shown in FIG. 4 at the store terminal 1, a customer information registration search screen (FIG. 10) is provided from the server 4 and displayed on the store terminal 1. Here, the store-side operator describes the customer's contact information (address, telephone number, etc.), the customer's name, gender, date of birth or product preference, and presses the change button. Then, the change instruction is transmitted to the host computer 5 by the CGI program associated with the change button, and the host computer 5 registers the customer information input on this screen in the customer database 17.

  In addition, when a customer ID or a telephone number is input on the screen of FIG. 10 and an instruction to search using any one of these data as a search key is given, a CGI program for executing this search is executed by the server 4 and is sent to the host computer 5. A search instruction is transmitted, and the host computer 5 acquires customer information corresponding to the condition from the customer database 17 and outputs the information to the server 4. The server 4 provides the customer information that matches the condition as a list of lists. (FIG. 11). Here, each button of “detail”, “change”, “order input”, “order history” is arranged in association with each customer, and when the “detail” or “change” button is pressed, the corresponding Information related to the customer is displayed as shown in the screen of FIG. 10 and can be changed. When the “order input” button is pressed, the screen of FIG. 5 in which the ID of the customer is set is displayed. Input of order information is supported. In the “order history”, the host computer 5 is instructed to acquire the past order status from the customer from the history database 16, and the server 4 stores the past order status obtained by the host computer 5 in the store. Provided to the terminal 1.

  It should be noted that this customer information search and correction cannot be performed from the customer terminal 2. Thereby, leakage of customer information can be prevented.

[Orders received from customer terminals]
Further, the customer accesses the server 4 connected to the network 7 through a telecommunication network such as the Internet, and uses the same screen as the order receiving screen shown in FIG. Register in the ordering database of the computer 5. In this case, it is also preferable to acquire the customer's credit card information, information on the debit card, etc. for payment settlement from the customer side. The order from the customer terminal may be performed in a different manner from the order from the store, and this aspect will be described in detail later.

[Order management operations]
The host computer 5 receives the order information acquired from the store terminal 1 (corresponding to the first terminal of the present invention) or the customer terminal 2 disposed in the store that has received a service provision request from the customer. In addition, the storage date and time of the order information stored in the ordering database 13 is repeatedly monitored and compared with the current date and time, and the order information after a predetermined period set in advance is detected. Then, from such order information, the service providing side store to process the order information is specified, the contact information of the specified store is acquired from the store database 12, and unprocessed order information is stored in the contact information. Notify that it has been accumulated.

  Here, the host computer 5 may also monitor the status information, and perform the notification when there is an “unordered” item. It is also preferable to recognize the “desired delivery date and time” of the order information and to notify when the difference between the desired date and the current date is shorter than a predetermined period.

  The contact information may be the store terminal 1 on the store side (corresponding to the second terminal of the present invention), a fax or telephone installed in the store, or an e-mail address for a mobile phone, Furthermore, it may be for a so-called pager (registered trademark).

  Further, when another predetermined period has elapsed due to comparison between the accumulated date and time and the current date and time, or when the difference between the desired delivery date and time and the current date and time is shorter than another predetermined period, the host computer 5 Another store that can provide the order information may be identified from the database 12, and the order information may be transferred to the other store. As a result, it is possible to reliably meet customer demands.

[Management operation on the center side]
Next, the management operation of the server 4 and the host computer 5 in the gift service center 3 will be described. The management staff of the gift service center 3 accesses the server 4 using the management terminal 6, calls a Web page for the gift service center 3, and displays it on the management terminal 6 (FIG. 12). Here, it is preferable to perform access restriction using a password or a network address of the management terminal 6 so that the Web page can be called only from the management terminal 6.

  Here, the management staff of the gift service center 3 displays the order information input screen shown in FIG. 5 by the order information new input / search button, and the gift service center 3 (from the store terminal 1 and the customer terminal 2) It is possible to accept orders based on service provision requests received directly).

  In addition, the customer information new input / search button displays the customer information registration / search screen shown in FIG. 10 and allows management of customer information. Further, a complaint processing CGI program to be described later is associated with the complaint / inquiry new input / search button, and an inter-store settlement status inquiry (in the drawing, member store settlement status inquiry) button has a store described later. A CGI program for inter-payment is associated.

  In addition, a plurality of search buttons provided in the left column of this screen are associated with store information registration / search CGI programs and the like, and store database 12 on host computer 5 side, order database 13, Can perform processing such as data registration to the image database 14 and the history database 16.

  In particular, the management staff of the gift service center 3 manages information on stores in the whole country using the store database 12. If there is a new store registration, a search button associated with store information registration / search is pressed to create a store master file. Then, the server 4 provides a store information registration / search screen to the management terminal 6 (FIG. 13). Here, the management staff at least stores a store code (SHOP code) uniquely determined, company name, location information, contact information, and information for designating an account used for settlement (underlined in FIG. 13). Required input items), URLs for storing image data as options, store website URLs, deliverable areas, possible uses (arrangements, birthdays, etc.), settlement status information, delivery impossible Enter the information about the day, the date when the order cannot be received, and information such as a regular holiday, and press the registration button. This registration button is executed in the server 4 and is associated with a CGI program that instructs the host computer 5 to register in the store database 12.

  In the registration / search screen shown in FIG. 13, when any information is entered in an item marked with an asterisk (*) and the search button is pressed, the corresponding store information is displayed as a list. Moreover, it is preferable that the registration / search screen of FIG. 13 can be called from the store terminal 1 and can be changed. In that case, it is preferable that only the information of the store where the store terminal 1 is arranged can be changed. To do this, information such as an identifier of the store terminal 1 and a password may be used.

  In the present embodiment, it is also preferable that the management staff of the gift service center 3 performs authorization regarding the production technique of flower gift products in each store, and sets information based on this authorization together with the store information. The production technology authorization set in this way is preferably used for a later search. The subsequent search is used for searching for a store that can provide a service of the same quality when, for example, a single store cannot provide a service due to a large order. That is, a plurality of stores whose production technology authorization information is the same or whose difference is within a preset allowable range are searched.

  Further, the administrative staff of the gift service center 3 performs processing such as confirmation of batch processing status by the host computer 5, output of summary of settlement processing and store information, file master (registration item) management of each database of the host computer 5. . Also in this case, the management staff accesses the Web page shown in FIG. 12 of the server 4 and presses the search button associated with the menu screen display for these processes. Then, the server 4 provides a Web page on which buttons for batch processing status check, settlement summary file output, store master file output, file download (file output), file import (file upload), and master maintenance are arranged (see FIG. 14). In the screen of FIG. 14, a pull-down menu for selecting a target master is arranged adjacent to the master maintenance button.

  When the store master is specifically maintained, the store master is selected from this pull-down menu (this pull-down menu includes the name of the master corresponding to each database of the host computer 5). A screen on which a button for creating a file is arranged is displayed (FIG. 15), and a store master file can be created by pressing this button. When the creation is completed, the display returns to the screen shown in FIG. 15, and a message such as “Store master file has been created. Please download from the file download screen” is displayed.

  In the display of the batch processing status, the progress status of the settlement process is managed in particular, and the processing content (tightening processing, non-accrual processing, etc.), processing start date and time, processing end date and time, and processing status are in the form of a list. (FIG. 16).

  In addition, in the file download process, in addition to the created store master file, a screen with a pull-down menu for selecting the download target, such as a payment summary file such as a payment summary file, and an invoice file, and a download button Is displayed (FIG. 17), and when the file download is completed, the end status of the file download (information indicating whether it ended normally or not normally) is displayed. By this download processing, the target file is downloaded from the host computer 5 to the management terminal 6 and used for subsequent processing such as printing.

  In the file import process, a pull-down menu for selecting the file to be imported and information indicating the process status of the import are displayed, and buttons related to the file import process ("File import" button) are arranged. Screen (FIG. 18) is displayed. When the file import button is pressed, the server 4 acquires the designated file from the management terminal 6 (uploading is performed as viewed from the management terminal 6). Then, the server 4 displays a screen for confirming the database update ((C) in FIG. 18). When the OK button is pressed and the confirmation by the management staff is completed, the server 4 relates to the target file of the host computer 5. Update the database.

  Further, in the process of creating a file related to the settlement process summary, a screen is provided for inputting from (FROM) to when (TO) the settlement summary is generated as a file as the summary condition of the settlement (FIG. 19). Press the file creation button to create a file for later download.

[Claim handling operation]
Further, the administrative staff of the gift service center 3 registers and manages in the host computer 5 complaints (claims) information, request information, etc. acquired from the customer terminal 2 by writing in FAX, email, and homepage from the customer. As shown in FIG. 20, information such as complaints, requests, and inquiries received from the customer side includes an identifier, the code of the store that received the complaint, the order number (order information identifier), and the person in charge who received the complaint. Complaint acceptance date, complaint reception method (telephone, fax, email, etc.), complaint content (flowers are dead, no card with care method, etc.), response method ("answer" on the drawing) ), Status of response (not supported, currently supported, already responded, etc.), priority (low / medium / high), order store identifier, delivery address and name, sender, and some other order information Etc. are managed. The screen shown in FIG. 20 is called from the screen shown in FIG. Also, the complaint information registered on the screen of FIG. 20 is managed in the host computer 5 by a complaint database (not shown).

  The complaint information managed in this way is notified to the service providing store that processes the complaint specified according to the store code information. At the store that has received the notification, the complaint information is retrieved and displayed from the host computer 5 using the store code as a key via the server 4 (FIG. 21). A screen displaying similar information may be displayed on the store terminal 1. In the screen of FIG. 21, the correspondence status can be changed to unsupported, currently being handled, handled, etc., and the complaint information itself can be changed by calling the change button as shown in the screen shown in FIG. (For example, if the complaint is a misunderstanding by the customer, the “answer” column for the complaint information can be changed). Then, in order to reflect the change of the response status in the complaint database, the “status batch change” button is pressed to confirm (FIG. 22), and the complaint database of the host computer 5 is updated by processing of the CGI program of the server 4. Update.

  By managing the complaint information in this way, the trust of the service from the customer can be further increased.

[Inter-store payment]
Next, in the system according to the present embodiment, settlement between stores is also handled, and therefore, settlement processing between stores will be described below. The settlement processing between stores is actually executed by batch processing of the host computer 5. In addition, for the sake of simplification of description, what is characteristic in the present embodiment is that since the system according to the present embodiment is a system for supporting service provision, the customer (service requesting customer) The store that received the service provision request (first store) collected the fee from the service request customer, and actually provided the service to the customer (service receiving customer) of the service provision destination (Second store) means that it is necessary to charge a fee for service provision from the first store. In addition, each store generally receives a service request from a customer residing in the vicinity thereof and provides a service to such a customer, so it is necessary to make an offset settlement between the stores.

  Therefore, the host computer 5 manages the closing date (monthly settlement processing date) of each store by the store database 12, and for the store where the closing date has come, it becomes the store that the store has provided services for, and is actually performed. Accounts receivable (accounts receivable) generated by the provision of services for each partner store. In addition, for the store where the closing date has come, the accounts payable corresponding to the accounts payable generated as the amount collected at the request of the service received from the customer by the store is totaled for each counterpart store. Then, the accounts receivable and accounts payable for each partner store thus calculated are offset, the billing amount or payment amount that the store should make for each partner store is calculated and registered in the settlement database 15, At the same time, according to the billing amount and the payment amount for each counterpart store, the settlement related processing stored in the store database 12 is referred to and a settlement process is executed with the financial institution related to the account.

  Further, in the present embodiment, the customer may transmit the order information directly from the customer terminal 2 to the gift service center 3. In this case, the gift service center 3 may collect a deposit from the customer, and based on the deposit, settlement may be made according to the uncollected amount generated at the store that actually provided the service.

  Further, the server 4 according to the present embodiment provides the management terminal 6 with a Web page for monitoring the status of the payment process performed by the host computer 5 (FIGS. 23 and 24). In the Web page shown in FIG. 24, the transaction date, order number, product code, accounts receivable, payable, and the processing result of the amount are displayed for the store on the closing date.

  Furthermore, what is characteristic in this embodiment is that processing such as order stoppage is performed according to individual information for each store, such as when payment becomes impossible due to insufficient balance of registered account for each store. Is that it can be done. This order stop information is set by calling a Web page as shown in FIG. 25 from the management terminal 6 (transaction status “order stop”). For stores with this order stop set, when order information is input Cannot be specified / selected. In addition, the server 4 provides a Web page for displaying a list of orders that have been stopped (FIG. 26).

[Providing marketing information]
Next, in the gift service support system according to the present embodiment, the server 4 stores homepage data (including a photo of the storefront of each store) registered in the store database 12, and stores each store terminal 1. And to the customer terminal 2.

  Further, the host computer 5 manages the order receiving status and the service providing status from each store based on the store database 12, the ordering / receiving order database 13, and the customer database 17, and marketing analysis based on this status is performed. I do. Examples of the marketing analysis include an analysis on the customer age group, the order / service provision frequency by gender, and the price range of the ordered product. Furthermore, the host computer 5 performs online advertisement processing such as distribution of e-mail advertisements to customers and advertisement placement on the Web based on the analysis.

[Calendar provision operation]
Further, in the present embodiment, the server 4 distributes a Web page that provides a Java (registered trademark) applet or the like as means for generating a calendar image, and based on the customer database 17, the history database 16, and the image database 14, Past image data for each customer, image data of products based on the order, image data obtained by photographing the situation at the time of service provision, and the like are provided in association with the calendar image.

  That is, the customer uses the store terminal 1 or the customer terminal 2, and may use his / her customer number (the customer number here is not an identifier in the customer database 17, but may be, for example, a number stamped / recorded on a member card). In this case, a table that associates this number with the identifier of the customer database 17 is managed by the host computer 5), and a calendar image is requested from the server 4. Then, the server 4 searches the customer database 17 for the corresponding customer data together with the calendar image, and provides the corresponding history and image with reference to the image database 14 and the history database 16 based on the search result. Further, the host computer 5 preferably includes a database for managing schedule information to be presented for each customer. By providing such a schedule database, it is possible to provide schedule data together with a calendar image. For example, together with character data such as “Mr. X's birthday”, image data of a product delivered to the partner (X) in the past And order history.

[Flow of order processing]
Based on what has been described above, the store X that has received a service provision request from the customer A requests the store Y to provide the service to the customer B, and the flow until the store Y provides the service to the customer B. Will be explained.

  First, when customer A visits store X and makes a request to provide a service to deliver flower gift product P to customer B who lives in a remote location, the store clerk of store X operates store terminal 1a provided in store X. Then, the server 4 of the gift service center 3 is accessed and a search for a store located in the vicinity of the customer B is requested. Then, the store Y is specified by the search process of the store database 12 of the server 4 and the host computer 5, and the store X transmits order information specifying the store Y to the server 4. Then, the server 4 outputs an instruction for registering the order information to the host computer 5, and the host computer 5 registers the order information in the ordering database 13.

  Eventually, when a store clerk at store Y operates store terminal 1b provided at store Y to access server 4 and confirm ordering database 13 of host computer 5, an order received from store X (not received). Since the information is registered, this order information is acquired, and the status information in the ordering database 13 is changed to “order received”. Here, when the predetermined period elapses with the order information not yet received, the fact that the order information is stored is transmitted from the gift service center 3 to the store Y.

  In store Y, a flower gift product is produced with reference to the acquired order information, and this product is photographed. Then, the status of the ordering / ordering database 13 is changed to “produced” by operating the shop terminal 1 b and the image data of the product is registered in the image database 14.

  Further, the store clerk of the store Y visits the customer B with a mobile terminal (for example, an Imode device (trademark) that is a mobile phone capable of accessing the Internet or a model compatible with WAP (Wireless Application Protocol), etc.) Deliver flower gift items to. Here, if customer B grants permission, the customer B will take a picture when the flower gift product is received, attach a message from the customer B, process it into image data, and return from the mobile terminal (or return to the store Y). (In this case, the portable terminal is unnecessary.) The image data is registered in the image database 14 of the host computer 5 and the status of the ordering / receiving order database 13 is set to “delivered”. Change to

  While the processing at the store Y is performed in this way, the clerk of the customer A or the store X can obtain the image data of the product related to his / her order information, the image data at the time of receipt (when the service is provided), Can be confirmed as the status.

  Further, when the store Y is selected in this way, the store may be selected in consideration of the stock status on the store side. In this case, the host computer 5 manages the flower stock status of each store registered in the store database 12, and searches for stores that can produce the requested flower gift product.

  Furthermore, it is preferable that the server 4 includes a foreign language conversion database, refers to the internet address of the other party, or receives an instruction from the other party to convert and display the flower name into the other language. Further, the server 4 stores information supporting the identification of the delivery destination location such as the postal code of the delivery destination in the other language conversion database. In other words, unlike in Japan, such information may have important meanings at the time of delivery, so it recognizes the data registered as the delivery destination, refers to the other language conversion database, and adds necessary information. Then, order information is registered.

  In the description so far, the case where the system according to the present embodiment is applied to a flower gift product has been described. However, the system according to the present embodiment is used in a service where an order receiving store and a service providing store are different, or This is applicable when the product related to the provided service is a product to be produced by a non-industrial process such as a fresh product or a single product. Specifically, such a service includes a delivery service for food gifts directly sent from the production area.

[Providing information when ordering]
In addition, gift products may be delivered not only to homes, but also to parties involved in the event in facilities that hold events such as concerts and stage performances. However, some facilities give preferential treatment to some stores, such as limiting the number of stores that offer gift services to the designated stores, and differentiating each store based on a carry-in fee. However, when making an order request from a remote place, it is common that the customer or the store on the order receiving side (first store) does not know the circumstances of the preferential treatment.

  Therefore, in the present embodiment, for each store, an identifier (store number, etc.), store name, location information, contact information, responsible person, account information used for settlement of the store can be provided for each store. In addition to information on various services, store photos and website URLs, when receiving any preferential treatment from a facility, etc., associate the name and location of the facility with information on the content of preferential treatment received from the facility. Accumulated. Then, for example, when a search for a production delivery store is instructed from the interface shown in FIG. 5 at the store terminal 1, the CGI program of the server 4 is operated using the delivery address and name as order information, and the control unit of the host computer 5 11 service providing store selection processing is started.

  Here, in the selection process of the service providing store of the control unit 11, the location of the received delivery destination is acquired, the store that can provide the service to this location is searched from the store database 12, and the service according to the order information is obtained. Before offering a list of available stores, determine whether the delivery address matches the facility location, and if they match, the store that receives preferential treatment from that facility is listed first. As arranged, the list of stores is rearranged and transmitted to the store terminal 1. On the store terminal 1 side, the list is displayed in the rearranged order. In the list displayed here, it is preferable to display information indicating what kind of preferential treatment is received from the facility that is the delivery destination (FIG. 27). That is, the control part 11 attaches | subjects the information of the content of the preferential treatment linked | related with the information of each store with respect to the information of the store provided to a list, and transmits to the terminal side. In addition, when rearranging, you may rearrange according to the magnitude | size of the amount of carry-in charges, for example.

  In addition, here, the store database 12 describes the details of preferential treatment for each store. However, a facility database is provided separately, and the facility name, facility location, presence / absence of carry-in charges, list of preferential stores, restrictions on carry-in products The delivery conditions such as delivery time are set, the delivery destination specified by the customer is searched from the facility database, and if the delivery destination is a facility, the associated conditions are presented or preferential A list of stores is acquired, and the list of preferential stores is provided to be selectable.

  In addition, the contents of information provided at the time of receiving orders include special customs in how to select gift items in each region, because the ordering store and the production / delivery store are located in separate locations. It may be difficult to place an order for gift items along the line.

  In view of such a situation, in the present embodiment, the gift service center 3 side includes a regional database storing regional information related to the service providing destination region, and is managed on the gift service center 3 side. Then, for example, when the address of the delivery address is input at the store terminal 1 using the interface shown in FIG. 5, the region database is searched using the address as a key by using a script (for example, JavaScript) that is activated when the address is input. Then, the area information obtained as a result of the search is provided as ordering support information (may be a separate window) on the order receiving screen.

  The provision of information related to such preferential treatment and ordering support information is not limited to the case of receiving an order from the store terminal 1 described here, but also when receiving an order from the customer terminal 2, the provision of information to the customer terminal 2 is also possible. Done.

[Change display order of store list]
In the present embodiment, when the search results of production delivery stores are displayed as a list, the display order is generally, for example, the order of production delivery store membership (order of registration in the store database 12). . However, since the user generally looks at the list in order from the top, there is a concern that there will be fewer opportunities for selection by the user at the end of the list. Therefore, this list may be provided after being randomly sorted. However, when it is executed according to actions such as calling a CGI program, opening a Web page, clicking a button, etc., and rearranging randomly as described above, there is a problem in the following cases, for example: is there. That is, when a user places a plurality of orders, it is assumed that the second store from the top is selected from the stores that are initially sorted and listed at random. When the order for this store is completed and the same store is selected at the time of the next order, the list of stores is rearranged at random in the search for the next order. Is no longer the second from the top and is likely to be in another location.

  As described above, when the order is changed every time when placing orders continuously, there is a possibility that an increase in labor for ordering may occur. Therefore, for each store registered in the store database 12, when the control unit 11 manages a table (display order table) for specifying the display order of each store and provides the list shown in FIG. The order is rearranged with reference to this display order table. The display order table is randomly changed at a predetermined timing.

  This timing may be, for example, midnight, or may be a case where a web page request to the server 4 is interrupted for a predetermined time. In this way, the list order is updated not at every time but at a predetermined timing. As a result, fairness among the stores can be ensured and the trouble of ordering is not increased.

  Furthermore, although the order is randomly changed here, it may be changed randomly for each technical level by arranging the production technique as described above, and the higher technical level may be arranged at the top.

[Web page dedicated to direct orders from customers]
In the description so far, it has been described that the same Web page as the access from the store terminal 1 is provided when the customer terminal 2 receives the direct access via the Internet. However, in the case of the access from the customer terminal 2, Since the transaction mode differs from the store, a customer-dedicated Web server provided separately from the server 4 may be used. As shown in FIG. 28, the gift service providing support system according to the second embodiment of the present invention in which such a customer-specific Web server is provided is a store terminal 1 (1a, 1b) arranged in each store. ,..., And the customer terminal 2 arranged on the customer side and the gift service center 3, an order receiving server 8 is included, and each unit is communicably connected to each other via a network 7. The gift service center 3 includes a server 4, a host computer 5, and a management terminal 6.

  Here, the store terminal 1, the customer terminal 2, the server 4, the host computer 5, and the management terminal 6 all operate basically in the same manner as in the first embodiment shown in FIG. The operation is slightly different. That is, the host computer 5 selects, from the stores registered in the store database 12, a store that can respond to a direct order from the customer side with respect to the order receiving server 8. This selection is obtained in advance by obtaining an answer as to whether or not to accept a direct order from the store side from the store side, and registering that in the store database 12 for the store that responded that the order was accepted directly. Can be done. Then, the information on the selected store is transferred to the order receiving server 8. In response to an inquiry from the order receiving server 8, the host computer 5 searches the customer database 17 and answers the result.

  The order receiving server 8 receives the transfer of store information from the host computer 5 and manages the store information. Further, the order receiving server 8 receives a store search instruction from the customer terminal 2 via the network, selects a condition satisfying from the information of the managed store, and performs an order receiving process for the store. When there are a plurality of stores selected here, the list is provided to the customer terminal 2 to be specified by the customer. Hereinafter, the selected store is referred to as “order receiving store”.

  In order processing, an interface using a well-known “virtual shopping basket” is suitable. The “virtual shopping basket” is described in detail in, for example, Japanese Patent Application Laid-Open No. 2000-250976 and “Home Shopping System and Method”, and the description thereof is omitted here. In this "virtual shopping basket" interface, the customer usually treats the product designated for purchase while moving in a specific virtual store as having been put into the virtual shopping basket. When the customer wants to confirm the current purchased product, the contents of the virtual shopping basket are displayed.

  In the present embodiment, for each gift item ordered, the delivery destination is designated by the customer, and in the “virtual shopping basket”, as shown in FIG. 29, the order number and orderer (requester) information are displayed. The information (P) for specifying the product, the information (Q) of the delivery destination of each product, the information on the message, etc. are registered in association with each other. At this time, the delivery destination information of each product is compared with the deliverable area of the order-receiving store, and if delivery outside the deliverable area is instructed, the order is displayed as an error.

  Then, when the customer performs an operation to confirm the order with the contents of the virtual shopping cart, the customer selects a payment method. For example, when credit card payment is selected, confirmation is made by communication with the corresponding credit sales company. If the order is received, it is determined that the order has been confirmed, and the order is transferred to the host computer 5. Further, the payment method and information on the payment amount (payment information) are also transferred to the host computer 5.

  The host computer 5 receives the transfer of the contents of the order and registers it in the ordering database 13 in the same manner as the order from the store terminal 1. At this time, the specific store indicated in the contents of the order is registered as a store that actually provides the service.

  In addition, the order information includes information such as product usage (for “birthday”, “mother's day”), messages (writing), and whether or not you want to be notified by e-mail of the results after delivery. Information, and information such as whether or not there is a request for image data of products produced and distributed.

  In addition, the host computer 5 receives the transfer of payment information and performs a settlement process. The settlement processing here is different from that between the stores already described, and the store that produces and receives the payment from the customer via the gift service center 3, so the gift service center 3 is not the offsetting process but the customer A part of the payment amount is collected as a fee, the remainder is collected as accounts receivable on the closing date of the store, and the settlement process is executed together with the invoiced amount and the payment amount after offset between stores.

  In addition, the host computer 5 provides the customer with the status of the production / delivery status by retrieving the order information, similar to the process between the stores. That is, after completing the order, the server 4 accepts processing such as retrieval of the order information from the customer terminal 2. In this case, it is preferable in terms of security to authenticate the customer and provide only order information from the customer. For this purpose, a password is set in advance from the customer side. As such a “member registration” service, a well-known service can be used, and a detailed description thereof will be omitted. In addition, as described in “Providing information at the time of order”, in particular, in the system that accepts orders in an environment where there are no nearby salesclerks who are knowledgeable about gift gifts, as described in “Provision of information at the time of ordering” It is effective to provide information related to

[Search past order information based on message]
In the system according to these two embodiments, since the contents of the input data are related to gifts, it is desirable to describe the name of the other party of the delivery destination without error. However, as is widely known, there are cases where unique kanji and alphabets are used for personal names and place names. Here, it is convenient to be able to search for the contents that have been gifted correctly in the past. Therefore, in the system according to each of the above embodiments, it is possible to search the history of past orders received in the history database 16. Here, since the search by the name of the other party is a fall at the end, it is preferable that the search can be made by the content of the message (writing) as another key.

  Then, a button such as “Send to same partner” is displayed in association with the history displayed as a result of the search, and when this button is clicked, the destination of the partner indicated in the history related to the button is displayed. Specify the address and name as the delivery address for this time.

[Settlement of expenses incurred at stores]
In the systems according to the first and second embodiments described above, the gift service center 3 performs settlement between stores or between a customer and a store. If it can be performed on the center 3 side, the settlement work of each member store can be reduced.

  Therefore, the gift service center 3 of the system according to the first and second embodiments receives a payment request to the member store from a wholesaler such as a material supplier or a processor (assembly), and based on the payment request, Process in the same way as inter-store payment.

  That is, as shown in FIG. 30, the store places an order for flowers, containers, soil, and other necessary items required for providing the gift service from each wholesaler (S11) and receives the delivery (S12). Each wholesaler notifies the gift service center 3 of the charge for the store and makes a settlement request (S13), and receives payment from the gift service center 3 (that is, from a bank account established by the gift service center 3). (S14). In other words, this process corresponds to a state in which the gift service center 3 is changing the payment to be made by each store. Then, the gift service center 3 adds the amount reimbursed for each store as a billed amount together with the offset amount generated by the inter-store transaction on the closing date of each member store, and executes settlement processing ( S15).

  Here, in addition to what is required for providing the gift service, it is possible to perform reimbursement and settlement of expenses normally generated in the store by this system. As a result, it is possible to reduce the work required for the expense settlement on the store side.

  In addition, as a system that expands only the part related to the cost settlement to other than the affiliated stores, and replaces the expenses incurred at business dealing with flowers related to funerals (French specialty stores such as funeral companies) and schools that teach flower arrangements, etc. Good.

  Further, the gift service center 3 may mediate purchase. That is, in this case, as shown in FIG. 31, the store places an order for an article required for providing the gift service to the gift service center 3 side (S21). Here, it is preferable that the gift service center 3 side accepts an order by distributing a Web page for selling products necessary for providing the gift service to member stores. Upon receiving the order, the gift service center 3 makes a shipping request to the wholesaler (S22), and the wholesaler delivers the article to the store (delivery; S23). Then, the gift service center 3 executes a settlement process by charging the store side for the goods order together with the offset amount generated by the inter-store transaction on the closing date (S24). Is paid at a predetermined timing (S25). This predetermined timing is, for example, the closing date of each wholesaler. For this purpose, the gift service center 3 keeps the information of each wholesaler along with the closing date information.

  1 store terminal, 2 customer terminal, 3 gift service center, 4 server, 5 host computer, 6 management terminal, 7 network, 8 order receiving server, 11 control unit, 12 store database, 13 ordering database, 14 image database, 15 settlement Database, 16 history database, 17 customer database.

Claims (20)

A terminal located at each member flower shop;
A server device connected to the terminal and disposed in the flower gift service center;
A store information management device that manages store information of each member flower store and identifies a member flower store that provides a flower gift service according to an instruction from the server device;
The first terminal arranged in the first flower shop that has received the request for the flower gift service from the customer transmits the received order information of the flower gift service to the server device,
The server device receives and manages the order information from the first terminal, and outputs to the store information management device an instruction to specify a second flower shop that provides a flower gift service related to the order information. The flower gift service providing support system, wherein the order information is provided to a second terminal arranged in the specified second flower shop. A server device for providing a flower gift service,
Means for obtaining order information from the requester of the flower gift service;
Means for providing the order information to a store-side terminal disposed in a store providing a flower gift service;
The server apparatus characterized by having. The server device according to claim 2, further comprising:
Store database storing store information for providing flower gift services,
Means for referring to store information stored in the store database and identifying a store that provides a flower gift service. A terminal placed at a store that performs gift service orders and offers;
A server device connected to the terminal and arranged in a gift service center,
The first terminal arranged in the first store that has received the request for the gift service transmits the order information of the gift service to the server device,
The server device manages order information received from the first terminal and provides order information to a second store that provides a service related to the order information. . A server device for providing a gift service,
A means of obtaining order information for gift services;
Means for providing the order information to a store-side terminal disposed in a store that provides the gift service related to the acquired order information;
A server device comprising: 6. The server device according to claim 5, further comprising:
A store database that manages store information of stores that provide gift services;
Means for referring to the store database and identifying a store providing a gift service,
The server device characterized in that the means for providing the order information provides the order information to the store-side terminal arranged in the specified store. 6. The server device according to claim 5, further comprising:
A store database that stores information on stores that provide gift services,
Means for identifying a store capable of providing a gift service based on the received order information with reference to the received order information and the store database;
The server device characterized in that the means for providing the order information provides the order information to the store-side terminal arranged in the specified store. The server device according to any one of claims 5 to 7, further comprising:
Means for obtaining service provision status information from a store-side terminal located in a store that provides the gift service;
Means for providing the acquired status information to a gift service requester;
The server apparatus characterized by having. The server device according to any one of claims 5 to 8, further comprising:
A server device comprising means for acquiring image data of a gift product delivered based on corresponding order information. The server device according to any one of claims 5 to 9, further comprising:
A server device comprising means for acquiring image data of a service providing site related to order information corresponding from a service providing store. The server device according to any one of claims 5 to 10, further comprising:
Means for providing calendar information;
Means for managing past order information for each gift service requester in association with the calendar information;
The server apparatus characterized by further including. The server device according to any one of claims 5 to 10, further comprising:
Means for providing calendar information;
Means for managing past order information for each gift service requester and image data related to the past order information in association with the calendar information;
A server apparatus that provides image data related to the calendar information to a service requester in response to a request. The server device according to any one of claims 5 to 12,
The means for providing order information to the store side terminal is:
A means for providing order information in response to a request from the store side terminal, managing the order information and the elapsed time from the date and time when the order information was received, and exceeding a preset elapsed time, A server device that notifies an order received to the specified store. The server device according to any one of claims 5 to 13,
The means for acquiring the order information of the gift service acquires the order information from a terminal disposed in the requesting store that has received the request to provide the gift service,
The server apparatus characterized by including the means to perform the payment process between the said requesting store and the store which provides the specified gift service. A method of providing a gift service,
Transmitting order information from the first store that received the request for the gift service to the server device of the gift service center;
Selecting a second store that provides services at the gift service center;
Providing order information from the server device to the second store;
A method for providing a gift service, comprising: The server device according to claim 5, wherein
In providing a gift service to deliver gift items to the parties involved in the event,
This is a store database that manages store information of stores that provide gift services, and if there is a facility where the store is receiving preferential treatment for the conditions for carrying gift items, information that identifies the facility is associated with the store information. A store database
In order to search for stores that provide gifts to the parties involved in the event at the target facility designated by the customer, the store database has been given preferential treatment for the conditions for bringing gift items into the designated target facility. Means for identifying a store,
The server device characterized in that the means for providing the order information provides the order information to the store side terminal arranged in the specified store. The server device according to any one of claims 5 to 14 and 16,
A regional database that stores regional information related to the region where the service is provided;
A server device further comprising means for providing regional information related to a service providing destination region based on the contents of the received order to the store side of the received order when the received order information is acquired. The server device according to any one of claims 6 to 14, 16 and 17,
The means for specifying the store displays a list of the plurality of stores when a plurality of stores matching the condition specified by the customer are searched from the store database, and the order of the stores displayed in the list is determined at a predetermined timing. A server device characterized by being changed. The server device according to any one of claims 5 to 14, 16 to 18,
A server device, further comprising means for performing a settlement related to a cost generated for providing the gift service in response to a request from a store providing the gift service. The server device according to claim 5,
A server device characterized by further comprising means for generally performing settlement of expenses that the store should pay externally in response to a request from the store providing the gift service.

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