JP2003076754A - Ordering method for consumable item, ordering system using the method, communication terminal apparatus and server apparatus - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an online ordering service in interactive communication via the Internet for ordering consumable items to be used by each communication terminal apparatus. SOLUTION: An ordering system using an ordering method for consumable item comprises a communication terminal device 11 having a communication connecting function to connect to a public network 20 and/or the Internet 30 by instructions from a user and a detecting means for remaining amount of each consumable item to be used and a server device 13 for consumable item possible to accept requests for ordering for the consumable items via the Internet 30. In an operation of verification of an remaining amount of each consumable item performed in advance of a startup for communication from the user of the terminal device 11, when receiving an instruction for the startup for the communication, if the detecting means detects consumable items reduced the remaining amount not more than a predetermined threshold, the system is automatically connected to the server device 13 and online ordering operations in interactive communication to restock the consumable items are performed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a consumables ordering system, a consumables ordering system using the ordering system, a communication terminal device and a server device, and more particularly to a communication connection function for connecting to a public line network and / or the internet. And / or a consumables ordering system using a telephone function for making and receiving telephone calls and / or a facsimile communication function for transmitting / receiving facsimile documents, a consumables ordering system using the ordering system, a communication terminal device, and a server device. Examples of the communication terminal device include not only communication terminals such as mobile phones, PHS phones, facsimile telephone devices, and facsimile devices, but also image forming devices such as digital copying machines and remote scanner devices, personal computers, and portable information terminals. Information processing apparatus as long as it has a communication connection function for connecting to a public line network and / or the Internet, and / or a telephone function for making / receiving a telephone call and / or a facsimile communication function for transmitting / receiving a facsimile document. ,
It may be any communication terminal device.

[0002]

2. Description of the Related Art Conventionally, in a communication terminal device, for example,
When the consumables such as ink and recording paper are used up, it is necessary to order the consumables with a facsimile machine or a telephone or to purchase them at a store. An apparatus for automatically ordering consumables while saving the user's trouble is disclosed in, for example, Japanese Patent Application Laid-Open No. 10-301451, "Image forming apparatus". In addition, regarding a method of realizing user support including consumables, Japanese Patent Application Laid-Open No. 2-212058
No. 001-142984, "Method, computing device, and computer readable medium for providing support to users of peripherals" is disclosed.

The technique disclosed in Japanese Patent Application Laid-Open No. 10-301451 makes it possible to order consumables by a simple operation from the operation display section of the image forming apparatus, and also to make an erroneous order or a duplicate order. This is something to prevent.

That is, in the operation display unit provided with a liquid crystal touch panel for setting the image forming function, for example,
By selecting the "order key", it is possible to instruct the ordering of consumables related to image formation, and the order contents instructed by the operation display unit can be transferred to a public line or the like by a communication means such as a facsimile communication means. It is configured so that it can be sent to the outside (ordering party) designated in advance via the server. Furthermore, it is also possible to warn of duplicate orders and to provide a guidance display for prompting an order operation when an order is required.

In order to realize such an operation, means for detecting the amount of consumption of consumables related to image formation, means for designating either automatic order or manual order, and automatic order are designated by the means. In this case, there is provided automatic ordering means for automatically ordering the consumables when the consumption of the consumables exceeds a preset threshold value.

Further, the technique disclosed in Japanese Patent Laid-Open No. 2001-142984 aims to enhance user support not only for consumable items but also for peripheral devices connected to a computer. Device conditions (for example, error code, code indicating whether or not consumable consumption reaches a predetermined threshold) and marks of the peripheral device (for example, model number, part number, serial number, manufacturing date, etc.) ) Is detected by the computer through the sensor, and if the user support information regarding the peripheral device does not exist in the memory, the communication browser software is started and the URL address determined by the condition and mark of the peripheral device is displayed. Download additional information about the conditions of the peripheral from the existing server,
It is stored in memory and displayed to the user.

[0007]

In the prior art, for example, in the technology disclosed in Japanese Patent Laid-Open No. 10-301451, the consumables used in the image forming apparatus, that is, the communication terminal apparatus are insufficient. In this case, the consumable item is automatically connected to a pre-specified ordering party, and the consumable item is unidirectionally and easily operated from the communication terminal device to the ordering party by facsimile communication or the like. It is possible to order. However, in recent years, as seen in commercial transactions on the Internet, interactive communication is performed between a communication terminal device (for example, a personal computer, an image forming device, etc.) and a server device to receive various items. It is becoming possible to place orders, so-called online ordering. The same online ordering is possible for consumables used in communication terminal devices connected to the Internet, and
If you want to place an order by selecting the type of product that most closely resembles the consumable item that the user desires from among multiple items related to the consumable item that you are ordering online, do not use the one-sided ordering method. Rather, the interactive communication form is more suitable.

Further, as in the prior art, in a mechanism for automatically ordering consumables based on facsimile information or the like, when the automatic ordering information is received and order processing is performed, the consumables to be ordered are received. There is also a drawback in that a complicated mechanism is required to manage the inventory etc. and the consumables management cost will increase.

The present invention has been made in view of the above circumstances, and its first object is to reduce the remaining amount of consumables used in the communication terminal device at the start of communication. If it is detected that the value is below the preset threshold value for each consumable item, by notifying the user of the communication terminal device that the remaining amount of the consumable item is insufficient, By making it possible to recognize the trigger for ordering the consumable item and providing the user with a consumable item ordering service in an interactive online ordering mode using a server device via the Internet, the user can The desired consumables can be ordered from a plurality of candidates by a simple operation.

On the other hand, even at a store or a service company that sells such consumables, by providing an online consumables ordering service by combining a communication terminal device and a server device (that is, a consumables ordering server device), The number of consumables orders can be expanded and the consumables order quantity can be increased, and the consumables ordering server device that accepts orders for the consumables (that is, accepts online order contents from the user side) Therefore, by automating the consumable goods ordering system in a server device installed or rented by a store or service company for the consumable goods, it is possible to reduce the management cost related to the consumable goods order. Is. Further, it is possible to prevent the establishment of a new store or service providing base for such consumables, and to reduce the cost of opening and maintaining the store or service base.

The second purpose is that even if it is detected that the remaining amount of the expendable supplies has become insufficient and falls below the threshold value set in advance for each expendable item, the user can If it is not desired to place an online order with respect to the consumables ordering server device by an interactive communication form with the consumables ordering server device, for example, by mistake, duplicate ordering of the same consumables that has already been ordered online If you want to prevent it from happening, implement a mechanism to prevent the user from accidentally executing the ordering operation, for example, not to display the subsequent online ordering screen for the same consumable item as the consumable item that has already been ordered. By doing so, erroneous duplicate ordering operation and wasteful ordering operation are prevented.

The third object is, as described above, even when the mechanism for preventing the subsequent online ordering screen from being displayed for the same consumable item as the consumable item once ordered. , When the consumable item is replenished, after that, the remaining amount of the consumable item becomes small again and falls into a shortage state, and falls below a preset threshold value for each consumable item. If a message is detected, an online ordering screen for the consumable item by an interactive communication mode with the consumable item ordering server device,
By realizing a mechanism for automatically restoring the display state again, it is intended to realize an online ordering operation in which a desired consumable item can be ordered by a simple operation.

A fourth object is that, even if it is detected that the remaining amount of the consumable item has fallen into a shortage state and has fallen below a preset threshold value for each consumable item,
If the consumable item is not a consumable item that is subject to online ordering in the form of interactive communication with the consumable item ordering server device, and if it is a consumable item that is to be ordered by telephone, then telephone contact is used. Sales by which the user uses the telephone to handle the order acceptance of the consumables by automatically displaying the order-related information including the fact that the consumables to be ordered correspond and the telephone number indicating the orderer. It is possible to make a call to a telephone of an operator of a store or a service company and verbally convey the order contents of the consumable item to the operator, and thus a consumable item ordering server for the consumable item. This makes it possible to eliminate the need for new installation of the device.

A fifth object is that even if it is detected that the remaining amount of the expendable supplies falls into an insufficient state and falls below a preset threshold value for each expendable item,
If the consumable item is not a consumable item to be ordered online by interactive communication with the consumable item ordering server device, and if the consumable item is an expendable item to be ordered by facsimile communication, an object to be ordered by facsimile communication By automatically displaying the order-related information including the fact that the consumable item corresponds to and the facsimile number indicating the ordering party, the user can set it at the store or service company that handles order acceptance of the consumable item. It is possible to make a call to a facsimile device that is currently in use and to send the order contents of the consumable product by facsimile, thus eliminating the need to install a new consumable product ordering server device for the consumable product. It is something that is possible.

[0015]

The first technical means corresponds to the consumables used and the communication connection function for connecting to the public network and / or the Internet on a one-to-one basis based on an instruction from the user. A communication terminal device that is installed and has a consumable item remaining amount detecting means capable of detecting that the remaining amount of each consumable item has decreased below a predetermined threshold value for each consumable item; A consumables ordering server device installed corresponding to each product and capable of accepting an ordering request for consumables from the communication terminal device via the Internet, and the consumables ordering server from the communication terminal device. In a consumables ordering system that enables online ordering of consumables to a device, a user of the communication terminal device initiates communication to a public line network and / or the Internet. In the remaining amount confirmation operation of each consumable item that is performed prior to the start of the communication when an instruction is given, the remaining amount decreases below the predetermined threshold value by the consumable item remaining amount detection means, and an insufficient state When a consumable item falling into the condition is detected, the consumable item ordering server device corresponding to the consumable item of which the insufficient state is detected is automatically selected, and the consumable item ordering server device is selected. A consumable item ordering system that enables automatic online connection and an online ordering operation by an interactive communication form for replenishing the consumable item for which a shortage condition is detected is performed. Is.

A second technical means is the consumable goods ordering system according to the first technical means, wherein the online ordering operation for replenishing the consumable goods from the communication terminal device to the consumable goods ordering server device is performed. When completed, the ordering operation completion information indicating the completion of the ordering operation for the consumable item is set and stored in the storage device of the communication terminal device, and thereafter, the user of the communication terminal device sets the public line network and / or Alternatively, in the remaining amount confirmation operation of each consumable item performed prior to the activation of the communication when an instruction to activate the communication to the Internet is given, the value is equal to or less than the threshold value previously determined by the consumable item residual amount detection means. When a consumable item that is in a shortage state due to low remaining amount is detected, the ordering operation completion information previously stored in the storage device is referred to When the ordering operation completion information regarding the same consumable item as the detected consumable item is in the set state, selection and connection of the consumable item ordering server device corresponding to the consumable item in which the insufficient state is detected However, the online ordering operation for replenishing the consumable item for which the shortage state is detected is suppressed, and the consumable item ordering system is suppressed.

A third technical means, in the consumable goods ordering system according to the first technical means, is of the online ordering operation for replenishing the consumable goods from the communication terminal device to the consumable goods ordering server device. When the start-up is performed, the ordering-started information indicating the start-up of the ordering operation for the consumable item is set and stored in the storage device of the communication terminal device, and then the public line network is set by the user of the communication terminal device. And / or in the remaining amount confirmation operation of each consumable item performed prior to the activation of the communication when an instruction to activate the communication is given to the Internet, the threshold value previously determined by the consumable item remaining amount detection means. If any of the following consumables that are low and are in short supply are detected,
In the case where the order activation completed information stored in the storage device is referred to and the order activation completed information regarding the same consumable item as the consumable item whose shortage state is detected is in the set state, The consumables ordering server device corresponding to the consumables for which the shortage condition is detected is not selected and connected, and the online ordering operation for supplementing the consumables for which the shortage condition is detected is suppressed. It is characterized by the product ordering system.

The fourth technical means stores the ordering operation completion information or the order activated information in the storage device in the consumable goods ordering method according to the second or third technical means. Consumables that are
When the consumable item remaining amount detecting means of the communication terminal device detects that the remaining amount of the consumable item exceeds the predetermined threshold value, the ordering operation completed stored in the storage device is completed. By resetting and storing the set state of the information or the order activated information, a consumable item ordering system is released in which the suppression state of the online ordering operation for the consumable item ordering server device for the consumable item is released. To do.

The fifth technical means is to provide a communication connection function for connecting to a public line network and / or the Internet based on an instruction from a user, a telephone function for making and receiving a telephone call, and each consumable item used. It is installed corresponding to one to one,
A communication terminal device having a consumable item remaining amount detecting means capable of detecting that the remaining amount of each consumable item has decreased below a predetermined threshold value for each of the consumable item, and for each of the consumable items. A consumables ordering server device which is installed correspondingly and is capable of accepting an ordering request regarding the consumables from the communication terminal device via the Internet; and from the communication terminal device to the consumables ordering server device. In a consumables ordering system in which online ordering of consumables can be performed by a user of the communication terminal device, when a communication activation instruction to a public network and / or the Internet is issued, the communication is activated prior to the activation. In the remaining amount confirmation operation of each consumable item that is performed as described below, the remaining amount decreases below the threshold value determined in advance by the consumable item remaining amount detection means and falls into an insufficient state. If a consumable item is detected, the consumable item whose shortage state has been detected is a consumable item that is not subject to order acceptance by the consumable item ordering server device, and is a consumable item subject to an oral order by telephone contact. If it is detected that the consumable item is insufficient, a telephone indicating the consumable item for which the shortage condition has been detected corresponds to the consumable item for which an oral order is made by telephone contact, and the ordering party of the consumable item. By automatically displaying order-related information including a number, a call is made to a telephone of an operator who receives an order for the consumable item without activating an online order operation for the consumable item ordering server device, The present invention is characterized in that a consumable goods ordering system is used in which an ordering operation is performed by telephone communication for replenishing the consumable goods for which a shortage state has been detected.

A sixth technical means is the consumable goods ordering system according to the fifth technical means, wherein the ordering operation by telephone communication for replenishing the consumable goods from the communication terminal device to the operator's telephone is performed. When completed, the ordering operation completion information indicating the completion of the ordering operation regarding the consumable item is set and stored in the storage device of the communication terminal device, and thereafter, the public line network and / or the Alternatively, in the operation of confirming the remaining amount of each consumable item that is performed prior to the activation of the communication when an instruction to activate the communication to the Internet is given, the value is equal to or less than the threshold value previously determined by the consumable item residual amount detection means. When a consumable item in which the remaining amount decreases and falls into a shortage state is detected, the ordering operation completion information previously stored in the storage device is referred to In the case where the ordering operation completion information regarding the same consumable item as the detected consumable item is in the set state, the ordering related information is not displayed, and thus the consumable item in which the insufficient state is detected is displayed. The call is not made to the telephone set of the operator who receives the order, and the consumable item ordering method in which the ordering operation by telephone contact for replenishing the consumable item is suppressed is adopted.

A seventh technical means is, in the consumable goods ordering system described in the fifth technical means, of the ordering operation by telephone communication for replenishing the consumable goods from the communication terminal device to the operator's telephone. When the start-up is performed, the ordering-started information indicating the start-up of the ordering operation for the consumable item is set and stored in the storage device of the communication terminal device, and then the public line network by the user of the communication terminal device. And / or in the remaining amount confirmation operation of each consumable item performed prior to the activation of the communication when an instruction to activate the communication is given to the Internet, the threshold value previously determined by the consumable item remaining amount detection means. If any of the following consumables that are low and are in short supply are detected,
In the case where the order activation completed information stored in the storage device is referred to and the order activation completed information regarding the same consumable item as the consumable item whose shortage state is detected is in the set state, By not displaying the order-related information, the operator who receives the order for the consumable item in which the shortage condition is detected is not called, and the order is made by telephone contact to replenish the consumable item. It is characterized by a consumables ordering system in which the operation is suppressed.

An eighth technical means stores the ordering operation completion information or the order activated information in the storage device in the consumable goods ordering system according to the sixth or seventh technical means. Consumables that are
When the consumable item remaining amount detecting means of the communication terminal device detects that the remaining amount of the consumable item exceeds the predetermined threshold value, the ordering operation completed stored in the storage device is completed. The present invention is characterized by a consumable item ordering system in which the setting state of the information or the order activated information is reset and stored so that the suppression state of the ordering operation by telephone contact regarding the consumable item is released. .

A ninth technical means is a communication connection function for connecting to a public line network and / or the Internet based on an instruction from a user, a facsimile communication function for transmitting / receiving facsimile information, and each consumable item used. A communication terminal that is installed in a one-to-one correspondence and that has a consumable item remaining amount detection means that can detect that the remaining amount of each consumable item has decreased below a predetermined threshold value for each consumable item. And a consumables ordering server device which is installed corresponding to each of the consumables and can accept an ordering request regarding the consumables from the communication terminal device via the Internet. In a consumables ordering system that enables online ordering of consumables from the consumables ordering server device to the consumables ordering server device by a user of the communication terminal device. In the remaining amount confirmation operation of each consumable item which is performed prior to the activation of the communication when an instruction to activate the communication to the public line network and / or the Internet is given, the consumable item remaining amount detection means determines in advance. When a consumable item whose remaining amount decreases below the threshold and falls into an insufficient state is detected, the consumable item for which the insufficient state is detected is a consumable item that is not subject to order acceptance by the consumable item ordering server device. In addition, if it is detected that the consumable item to be ordered by facsimile communication is detected, the consumable item in which the shortage state is detected corresponds to the consumable item to be ordered by facsimile communication. By automatically displaying the order-related information including a message indicating that the consumable item is ordered and a facsimile number indicating the ordering party of the consumable item, the online ordering operation for the consumable item ordering server device can be performed. A consumables ordering method is to call a facsimile device that receives an order for the consumables without activating the order, and perform an ordering operation by facsimile communication for replenishing the consumables for which a shortage condition is detected. It is characterized by that.

In a tenth technical means, in the consumable goods ordering system according to the ninth technical means, the ordering operation by facsimile communication for replenishing the consumable goods from the communication terminal device to the facsimile device is completed. At this time, the ordering operation completion information indicating the completion of the ordering operation regarding the consumable item is set and stored in the storage device of the communication terminal device, and then the public line network and / or the user of the communication terminal device is set. In the remaining amount confirmation operation of each consumable item performed prior to the activation of the communication when an instruction to activate the communication to the Internet is given, the remaining amount remains below the threshold value determined in advance by the consumable item residual amount detection means. When a consumable item that has decreased in quantity and falls into a shortage state is detected, the ordering operation completion information previously stored in the storage device is referred to. In the case where the ordering operation completion information regarding the same consumable item as the consumable item in which the shortage state is detected is in the set state, the ordering related information is not displayed so that the shortage state is detected. The present invention is characterized in that a consumable item ordering system is provided in which a call is not made to a facsimile device which receives an order for consumable items and the ordering operation by facsimile communication for replenishing the consumable items is suppressed.

An eleventh technical means is, in the consumable goods ordering system according to the ninth technical means, starts the ordering operation by facsimile communication for replenishing the consumable goods from the communication terminal device to the facsimile device. Is set, ordering activated information indicating activation of the ordering operation for the consumable item is set and stored in the storage device of the communication terminal device, and then the public line network and / Or in the remaining amount confirmation operation of each consumable item that is performed prior to the activation of the communication when an instruction to activate the communication is given to the Internet, the threshold value which is predetermined by the consumable item remaining amount detection means or less If a consumable item that has a low remaining amount and falls into a shortage state is detected, refer to the order activated information previously stored in the storage device. In the case where the ordering-started information regarding the same consumable item as the consumable item in which the shortage state is detected is in the set state, the shortage state is detected by not displaying the order-related information. The consumables ordering system is characterized in that a call is not made to the facsimile device that receives the order for the consumables, and the ordering operation by facsimile communication for replenishing the consumables is suppressed. is there.

A twelfth technical means is the tenth or first aspect.
In the consumable goods ordering method according to the first technical means, regarding the consumable goods stored in the storage device in a state in which the ordering operation completion information or the order activation completion information is set, the consumable goods of the communication terminal device. When the remaining amount detecting means detects that the remaining amount of the consumable item exceeds the predetermined threshold value, the order operation completion information or the order activated information stored in the storage device is detected. The present invention is characterized in that a consumable item ordering system is provided in which the state of inhibiting the ordering operation by facsimile communication regarding the consumable item is released by resetting and storing the set state.

A thirteenth technical means is the first to twelfth aspects.
By using the consumable goods ordering method described in any one or more of the above technical means, the consumable goods ordering system is configured to perform the consumable goods ordering operation.

The fourteenth technical means is the first to twelfth aspects.
By using the consumable goods ordering method described in any one or more of the technical means of (1), the communication terminal device is configured to perform an ordering operation of consumable goods.

A fifteenth technical means is characterized in that the communication terminal device described in the fourteenth technical means is a communication terminal device composed of a facsimile telephone device.

A sixteenth technical means is the first to the twelfth.
By using the consumable goods ordering method described in any one or more of the above technical means, the server device is configured to accept an order for consumable goods.

[0031]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of a consumable goods ordering system, a consumable goods ordering system using the ordering system, a communication terminal device, and a server device according to the present invention will be described below with reference to the drawings. First, as an example of a communication terminal device according to the present invention, a URL (U
The device has an internet connection function capable of communicating with a server device designated by an address, a telephone function capable of making and receiving a telephone call, and a facsimile function capable of transmitting and receiving facsimile information. Taking a facsimile telephone device as an example, an example of the configuration of the facsimile telephone device will be described with reference to FIG. here,
FIG. 1 is a block configuration diagram showing an example of the configuration of a facsimile telephone device used as an example of a communication terminal device according to the present invention.

Communication terminal device or facsimile telephone device 1
0 is connected by a network control device 9 to a public line network 20 including various line networks such as an analog line network and an ISDN line network.

The network control device 9 has a function of monitoring the state of the public line network 20 and switching the line between the speaker 6a, the microphone 6b or the handset 6c and the modem 8 side. The modem 8 has a function of modulating a digital signal regarding image data into an analog signal suitable for the public line network 20 and demodulating an analog signal regarding image data received from the public line network 20 into a digital signal regarding the image data. Have

The on / off operation of the handset 6c is detected by the handset up / down detector 6d,
Not only is the control device 1a notified, but the network control circuit 9 is also notified, which provides an opportunity to send and receive various control signals for controlling the connection operation with the public network 20. The handset 6c, like the speaker 6a and the microphone 6b, controls conversion between voice information and electric signals, and is used when making a telephone call. The speaker 6
The a is also a device that outputs a ringing tone when an incoming call is received from the public line network 20.

The printing device 3 is a unit for printing on the recording paper the image data received via the public line network 20 or read by the image reading device 2, the thermal system, the electrophotographic system, Inkjet systems are often used. The image reading device 2 has a function of reading an original for transmission through the public network 20 or copying to the printing device 3, and includes a combination of a lens and a CCD line sensor, and a SELFOC lens. A contact sensor using an array is used.

The printing device 3 includes a recording paper remaining amount detecting device 3a for detecting the remaining amount of recording paper and an ink remaining amount detecting device 3b for detecting the remaining amount of the printing ink ribbon.
Is provided for each of the inks and recording papers, and when the state in which the remaining amount of each of the inks and the recording papers has decreased below a threshold value specified by the user in advance is detected, the control device 1a will be notified to that effect. It has a function to notify.

The facsimile telephone device 10 is not limited to the detection of the remaining amount of ink, recording paper, and other consumables in the printing device 3, and is not shown in FIG. And the illuminance of the irradiation lamp of the image reading device 2 and the like.
The current remaining amount of each of the various consumables used in the product is monitored by each consumables remaining amount detecting means, and is compared and collated with a predetermined threshold value for each of the consumables. , The remaining amount of consumables that notifies the control device 1a that an insufficient state related to the remaining amount of the consumables is detected when it is detected that the remaining amount decreases below the threshold value and falls into the insufficient state Detection means are provided.

Upon receipt of the notification, the control device 1a, together with the operation of the program stored in the main storage device 1b, immediately displays an alarm display to that effect to the user, displays the display device 4 and the speaker 6a. However, in the consumable goods ordering system according to the present invention, as will be described later, the user can send the facsimile device 10, which is the communication terminal device, via a public line network. Alternatively, when the “call button” 5b ₁ provided in the operation button group 5b is operated to directly connect to the Internet to instruct the start of communication, the automatic call is made prior to the start of the communication. Specifically, for example, the recording paper remaining amount detecting device 3a
The remaining amount of each consumable item is confirmed by the consumable item remaining amount detecting means such as the ink remaining amount detecting device 3b or
When an insufficient consumable item in which the remaining amount of the consumable item has decreased below the predetermined threshold is detected, the consumable item ordering server device provided corresponding to each consumable item Of these, the ordering operation (that is, the online ordering operation) for the consumable item for which the shortage condition has been detected is activated by automatically connecting to the consumable item ordering server device corresponding to the consumable item for which the shortage condition has been detected. It is possible to let.

Furthermore, the consumables whose shortage state has been detected are
In the case where the consumable item ordering server device does not correspond to a consumable item that is handled as an order acceptance target (that is, online ordering), the consumable item for which a shortage state has been detected corresponds to an oral order by telephone contact. When it is detected that it is a consumable item, by automatically displaying the order-related information including the fact and the telephone number of the ordering party, the telephone of the operator of the store or service company that handles the order acceptance of the consumable item. The consumables that have been called to the telephone to enable the telephone contact to the operator regarding the ordering of the consumables, or the shortage condition is detected, are the consumables corresponding to the order by the facsimile communication. Is detected,
By automatically displaying the order-related information including the fact and the facsimile number of the ordering party, a call is made to a facsimile machine of a dealer or a service company that handles order acceptance of the consumable item, and the facsimile document It is also possible to start up to execute the ordering operation of consumables.

Thus, for example, when the "call button" 5b ₁ is operated to connect to the Internet and print the information from the server device, or when the facsimile information from the partner facsimile device is printed. In addition, if the user is left unattended without noticing the consumption of the recording paper or the ink ribbon, the recording paper or the ink ribbon runs out when the printing is actually executed, which is necessary. It is possible to prevent the occurrence of troubles such as not being able to print or missing the opportunity to receive a facsimile.

In the main storage device 1b, a document read by the image reading device 2 (that is, image data) and a document received via the public line network 20 are accumulated and stored, and the facsimile telephone device 10 is also stored. Stores various programs that can be used to perform various operations.
By executing the various programs by the control device 1a, many complicated functions, for example, various operations related to communication operations such as document transfer and broadcast, and various operations related to ordering consumables (for example, as described above, When it detects that you are in a shortage state, it automatically launches online ordering or suppresses subsequent ordering operations for ordered consumables to prevent erroneous duplicate orders. It is possible to realize various operations such as changing.

The control device 1a, a main memory 1b together with the operation of the program stored in the dial buttons 5a to enter the dialing information or, for example, an operation button group 5b such as "call button" 5b ₁ The operation of the entire facsimile telephone device 10 is determined based on input information from the facsimile telephone device 10, information from each unit of the facsimile telephone device 10 or information such as various signals from the public line network 20. A command is transmitted to each unit of the facsimile telephone device 10 and a display instruction is transmitted to the display device 4.

Further, the control device 1a operates a program stored in the main storage device 1b to make a dial connection based on dial information set by the dial button group 5a for a telephone call, The speaker 6a is sounded as a ringing tone when the network control device 9 receives a call, or the off-hook of the handset 6c is detected by the handset up / down detection device 6d, and the public line network 20 is called via the network control device 9. Alternatively, it sets the call state when receiving a call, or detects the on-hook of the handset 6c by the handset up / down detection device 6d and executes the disconnection process via the network control device 9.

Further, for facsimile transmission / reception operation, image data which is document information is transmitted / received, retransmitted, or compressed for shortening transmission time, or conversely, compressed information is compressed. It also controls operations such as decompression in order to restore the original image data information.

Dial button group 5a and operation button group 5
Reference numeral b is a unit for a user to input information and instructions to the facsimile telephone device 10. The operation button group 5b is, for example, a "call button for connecting to the Internet and instructing to start communication. 5b _{1 is} also provided. The display device 4 is the facsimile telephone device 1
From 0, it is a unit for displaying various kinds of information and giving guidance to the user. For example, when performing a consumables ordering operation with respect to a consumables ordering server device via the Internet, The guide information from the consumable goods ordering server device can be displayed on the screen. The timer 7 has a function of not only providing time information to the control device 1a but also interrupting and notifying the control device 1a when a predetermined time is reached. It is a unit that provides clock information necessary for the operation of the apparatus 10.

Next, the communication terminal device exemplified as the facsimile telephone device 10 in FIG. 1 is consumed through a public line network, such as a facsimile device or a telephone which is another communication terminal device, or further through the Internet. The configuration of the network connected to the consumable goods ordering server device for accepting the ordering of goods will be described with reference to FIG.
Here, FIG. 2 shows a communication terminal device 11 for ordering consumables.
However, a specific facsimile machine 1 that handles order reception of the consumables via the public line network 20 or the Internet 30.
5 is a network configuration diagram showing an example of a network configuration that is mutually connected to a specific telephone 5, a specific telephone set 14, or a consumable item ordering server device 13.

In FIG. 2, for example, when ordering a consumable item to the consumable item ordering server device 13, the communication terminal device 11 according to the present invention, for example, the facsimile telephone device 10 shown in FIG. Dial-up connection to the Internet 30 to connect to the Internet 3
Via the main server device 12 connected to
It shows a state in which an ordering operation regarding consumables can be executed with the consumables ordering server device 13. Here, the consumable goods ordering server device 13 has a URL (Unique Resource Local) which is address information used when ordering is accepted for each consumable goods.
tors) as long as the addresses are different, and each consumable item may be composed of physically different server devices, or may be physically the same server device. It may be configured to have a different URL address in a one-to-one correspondence with each consumable item.

In FIG. 2, the consumables ordering server device 13 is provided under the main server device 12 which is directly connected to the internet 30 as the configuration of the server device system.
However, the present invention is not limited to such a case. That is, the consumable goods ordering server device 13 is directly connected to the internet 30, so that the communication terminal device 11 of the user can directly communicate with the consumable goods ordering server device 13 from the internet 30 without going through the main server device 12. , It may be possible to execute the ordering process for consumables, or
The consumable item ordering server device 13 may be directly connected to the public line network 20.

Further, the main server device 12 is a general server device which realizes various service contents unrelated to the ordering process of consumables, and the communication terminal device 11 of the user.
From this, by accessing the main server device 12, various information can be displayed or printed on the communication terminal device 11 side according to the service content.

Further, in FIG. 2, the communication terminal device 11 according to the present invention is not limited to exchanging information with the consumable goods ordering server device 13 and the main server device 12 via the Internet 30. By the way, public network 2
It is possible to dial the general telephone including the specific telephone 14 connected to 0, or the general facsimile including the specific facsimile 15. Is.

Here, the dial connection to the specific telephone 14 is performed by the operator of a dealer or a service company who can place an order for consumable items relating to the user's communication terminal device 11, for example, the facsimile telephone device 10 shown in FIG. Connection, and it is possible to verbally convey the order contents of consumables.

The dial connection to the specific facsimile machine 15 is similar to that of the telephone,
The user's communication terminal device 11, for example, the connection to a facsimile device installed in a store or a service company that can place orders for consumable items regarding the facsimile telephone device 10 shown in FIG. It is possible to send the order contents of the consumables by sending the facsimile document in which the is written.

Although FIG. 2 shows the case where the telephone set 14 and the facsimile machine 15 of the store or service company are connected to the public line network 20, the present invention is not limited to such a case. Absent. For example, it may be connected to the internet 30, and in such a case, the communication terminal device 11 is provided with an internet telephone function or an internet facsimile function, so that a telephone or a facsimile device of a store or a service company is provided. Will be connected to.

Here, regarding the consumables used in the communication terminal device 11, for example, the facsimile telephone device 10 shown in FIG. 1 in the network configuration shown in FIG.
Address information required for ordering operation from the user's communication terminal device 11, that is, a telephone number or a facsimile number for dial connection to the public line network 20, that is, dial information, and further via the Internet 30. URL address for accessing the consumables ordering home page of the consumables ordering server device 13 in FIG.
Will be explained. Here, FIG. 3 shows the communication terminal device 11.
3 is an address correspondence table illustrating a telephone number / facsimile number indicating an ordering destination corresponding to each consumable item and a URL address of the consumable item ordering server device 13 corresponding to each consumable item used in FIG.

FIG. 3 shows four cases of ink (black) order, recording paper order, battery order, and ink (red) order as examples of consumables ordered from the communication terminal device 11. Further, regarding the ink (black) order and the recording paper order, the so-called online order processing is performed by being connected to the consumable item ordering server device 13 that corresponds to each consumable item on a one-to-one basis. Order is verbally ordered from the operator of the battery store or service company, and the ink (red) order is set at the store or service company of the ink (red) ribbon by facsimile communication using a facsimile document. An example is shown in which ordering processing is performed for the existing facsimile machine.

In the case of connecting to the consumables ordering server device 13, the user of the communication terminal device 11 has an Internet connection service provider ISP (Internet).
After the dial-up connection via the public line network 20 is made once using the telephone number shown in FIG. 3 to the Internet connection device owned by the Service Provider),
Each of the URL addresses shown in FIG. 3 is used to further connect to the consumable item ordering server device 13 corresponding to each consumable item via the Internet 30.

The address correspondence table as shown in FIG. 3 is stored in advance in a storage device in the communication terminal device 11 (for example, in the case of the facsimile telephone device 10 shown in FIG. 1, the main storage device 1b). When the user orders the consumables from the communication terminal device 11, the address correspondence table stored in the storage device (for example, FIG.
In the case of the facsimile telephone device 10 shown in ( ₁ ), the address correspondence table 1b ₃ ) in the main storage device 1b is referred to, and a call is made to the supplier of the necessary consumable item.

In some cases, such an address correspondence table is stored in advance in a server device that can be accessed by a predetermined URL address, such as a predetermined home page in the main server device 12 shown in FIG. On the other hand, on the other hand, when only the URL address of the homepage in the main server device 12 is stored in the storage device in the user's communication terminal device 11 and the user's communication terminal device 11 places an order for consumables. ,
It is also possible to access the home page indicated by the URL address in the main server device 12 and refer to the address correspondence table of the orderee from the communication terminal device 11.

Further, even if the consumable item ordering server device 13 is a consumable item (ink (black) ribbon or recording paper in the above example) for which an order is to be accepted, the user can make a telephone call. In order to prepare for ordering consumables by means of, or ordering consumables by facsimile communication, the address correspondence table of FIG. 3 further includes order form instruction information indicating ordering means for each consumable. (Not shown in FIG. 3) may be stored in advance. That is, as the order form instruction information,
For example, regarding the ordering operation of the consumables set to use the ordering means by telephone communication, for example, as the brand of the ink (black) ribbon, the consumables ordering server device 13 is used.
If you want to use an ink ribbon other than the one registered in, or for some reason,
When the ordering operation to the consumable goods ordering server device 13 cannot be completed, the user can also make an oral ordering by telephone.

That is, in preparation for an oral order by telephone or an order by facsimile communication, the order form instruction information for designating the type of the ordering means of the user in advance is provided for each consumable item in the address correspondence table shown in FIG. The UR of the consumable goods ordering server device 13 related to the consumable goods is provided.
Not only the L address but also the telephone number and the facsimile number corresponding to each ordering means are registered. Depending on whether the user desires so-called online ordering with respect to the consumable goods ordering server device 13, or verbal ordering by telephone, or ordering by facsimile communication, regarding the consumable goods. By setting and registering the order form instruction information in advance, the order form instruction information is referred to when selecting an ordering means based on a desired order form when an order for the consumable item is placed. Is possible.

Next, regarding the case of placing an order for consumables with respect to the consumables ordering server device 13, each consumable item is displayed on the display device of the communication terminal device 11 (display device 4 in the case of the facsimile telephone device 10 shown in FIG. 1). The transition of the guide screen that displays the interactive guide screen corresponding to the product and sequentially guides the ordering procedure for each consumable item to the user will be described. That is, when the user accesses the consumable goods ordering server device 13 and orders a desired consumable goods, an online ordering operation by interactive communication mode with the consumable goods ordering server device 13 is enabled. Thus, by sequentially advancing the ordering procedure in accordance with the guide screen displayed on the display device of the communication terminal device 11, the user can easily proceed with the online ordering procedure regarding a desired consumable item.

First, a general consumables ordering operation for the consumables ordering server device 13 (that is, online ordering operation)
Will be described. The user supplies the consumables ordering server device 13
If you choose to place an online order with
In the communication terminal device 11, first, the main server device 12 connected to the internet 30 is accessed. That is, via the public line network 20, dial-up connection is made with the Internet connection device of the Internet connection provider ISP with which the user has a contract, and further,
When the browser software capable of displaying the HTML document is activated, the URL address of the top page of the main server device 12 connected to the internet 30 is selected. Thus, the user's communication terminal device 11 and the selected main server device 12 are connected to each other via the public line network 20 and the internet 30.

When a connection is made to the main server device 12 and the main server device 12 is activated, the guide screen information, which is usually an HTML document format menu item corresponding to the top page, is sent from the main server device 12 to the user. The guide screen information can be displayed on the display device of the communication terminal device 11 by using browser software that operates in the communication terminal device 11. Then, the user performs an operation of sequentially selecting desired items from the guide items, that is, the menu items displayed in the displayed guide screen information.

Here, a transition of the ordering guide screen regarding a general consumable goods ordering operation (that is, an online ordering operation) when an ordering operation is performed with respect to the consumable goods ordering server apparatus 13 via the main server apparatus 12 This will be described with reference to the screen transition diagram of FIG. As shown in FIG. 4, the activated main server device 12 first transfers the guidance screen information shown in the “main menu” screen D1 constituting the top page to the user's communication terminal device 11, and It is displayed on the display device of the communication terminal device 11. From the displayed "main menu" screen D1, the user
When the "top menu" item is selected, the item selection information is transmitted to the main server device 12, and the guide screen information shown in the "top menu" screen D2 selected by the user is displayed from the main server device 12. It is transferred to the communication terminal device 11 and displayed on the display device of the communication terminal device 11.

The displayed "top menu" screen D2
When the user selects an item in the “consumables ordering menu” from among the items, the item selection information is transmitted to the main server device 12, thereby causing the main server device 12 to operate.
Starts the consumables ordering server device 13 connected thereunder. Then, the guide screen information shown in the “consumables ordering menu” screen D3 selected by the user from the activated consumables ordering server device 13 is sent to the communication terminal device 11 via the main server device 12. It is transferred and displayed on the display device of the communication terminal device 11.

When the user selects the "ink ribbon" item from the displayed "consumables ordering menu" screen D3, the item selection information is transmitted to the consumables ordering server device 13, The guide screen information shown in the “ink ribbon ordering menu” screen D4 selected by the user from the consumables ordering server device 13 is transferred to the communication terminal device 11 and displayed on the display device of the communication terminal device 11. It

From the displayed "ink ribbon ordering menu" screen D4, when the user selects the "type A" item indicating the type (brand) of the ink ribbon, the item selection information indicates that the item is a consumable item. The guide screen information transmitted to the ordering server device 13 and displayed on the “type A ordering menu” screen D5 selected by the user from the consumables ordering server device 13 is transferred to the communication terminal device 11,
It is displayed on the display device of the communication terminal device 11. After that, by sequentially repeating the selection operation for each of the guide screens regarding ordering consumables, the online ordering procedure in the communication terminal device 11 regarding the consumables desired by the user and the ordering of consumables in the consumable item ordering server device 13 are performed. You can complete the procedures for acceptance.

In the above description of this embodiment,
In connection with the consumables ordering server device 13 side, the consumables ordering server device 13 connected under the main server device 12 shown in FIG. 2 is connected, and the consumables ordering server device 13 is connected. 13 has been described as being activated, but it is not limited to such a case. That is, even when the consumables ordering server device 13 is connected via the main server device 12, the consumables ordering server device 13 is also connected to the Internet 30, and from the main server device 12, It may be connected to the consumable goods ordering server device 13 via the Internet 30.

However, in the display step of the normal guide screen such as the above-mentioned screen transition diagram shown in FIG.
The guide screen for the desired consumable item is displayed, and the user needs to perform a plurality of operations before the ordering procedure for the consumable item is completed, and the operation is complicated and troublesome, and communication accompanying the operation is required. An extra cost will be required.

On the other hand, in the consumable goods ordering system according to the present invention, a simple operation procedure that does not require such complicated operation by the user is prepared. First, in the consumable goods ordering system according to the present invention, the communication terminal device 11 is connected to the consumable goods ordering server device 13, and the consumable goods ordering server device 1
The start-up operation up to the start of the consumables ordering operation with the third item will be described.

In the user's communication terminal device 11, the operation button group provided in the communication terminal device 11 (the operation button group 5 in the case of the facsimile telephone device 10 shown in FIG. 1)
By operating the “call button” 5b _{1 of} b),
When an instruction to activate communication via the public network 20 and / or the internet 30 is issued, the remaining amount of various consumables used in the communication terminal device is confirmed prior to activation of the communication. Here, when the remaining amount of each consumable item is confirmed by the respective consumable item remaining amount detection means, and the remaining amount falls into an insufficient state and is detected to be below a predetermined threshold value, for example, , The remaining amount of the ink (black) ribbon used in the printing device of the communication terminal device 11 is reduced to a predetermined threshold value or less,
When it is detected that a shortage condition has been reached, a connection is automatically made via the Internet 30 to the consumable item ordering server device 13 corresponding to the consumable item for which the shortage condition has been detected. The instructing action is activated.

That is, when the operation of the "call button" 5b ₁ is detected by the control device of the communication terminal device 11 (control device 1a in the case of the facsimile telephone device 10 shown in FIG. 1), first of all, The remaining amount of the consumable item is confirmed by the respective consumable item remaining amount detecting means. Here, when it is detected that the remaining amount of the consumable item falls short and there is a consumable item lower than a predetermined threshold value, the storage device (in the case of the facsimile telephone device 10 shown in FIG. 1). for facsimile telephone apparatus 10 shown in the address table (FIG. 1 such shown in FIG. 3 which is stored in the main storage unit 1b), the address table 1b ₃₎ is referred to.

Based on the address correspondence table 1b ₃ shown in FIG. 3, for example, the ordering destination for the ink (black) ribbon is the consumable item ordering server device 1 via the internet 30.
Since it is found that it is the target of the online ordering according to No. 3, first, as the telephone number for connecting to the internet connection device of the internet connection provider ISP contracted by the communication terminal device 11 via the public line network 20. , The telephone number shown in FIG. 3 (in the case of the ink (black) ribbon described above, the telephone number “098-765-4321” of “ink (black) order” on the second line shown in FIG. ) Is used to make a dial-up connection.

Next, the URL address of the consumable item ordering server device 13 corresponding to the consumable item to be ordered, the shortage state of which is detected through the dial-up internet connection device (the above-mentioned ink (black ) In the case of the ribbon example, “ink (black) order” in the second line shown in FIG.
URL address "kounyuu.ink/ink.html") is used to connect to the URL address of the consumables ordering server device 13 that handles the consumables to be ordered, and the consumables ordering server device 13 is activated. Will be.

Therefore, in the consumable goods ordering system according to the present invention, the communication terminal device 11 refers to the address correspondence table as shown in FIG. 3 (in the case of the facsimile telephone device 10 shown in FIG. 1, the address correspondence table 1b ₃ ). Then, the consumable item ordering server device for accepting the order for the consumable item to be ordered is immediately operated to connect and activate. As shown in FIG. As shown in FIG. 5, immediately, for example, in the case of an ink (black) ribbon order, the “ink ribbon order menu” screen, which is an order screen for the consumables to be ordered, It is possible to display D4 as a guide screen. Here, FIG.
FIG. 7 is a screen transition diagram showing an example of a transition of a consumable item ordering guide screen according to the present invention, taking the case of ordering an ink (black) ribbon as an example.

That is, as shown in FIG. 5, in the case of ordering an ink (black) ribbon, the activated consumables ordering server device 13 immediately sends "to the communication terminal device 11 of the user". The guidance screen information shown in the “ink ribbon ordering menu” screen D4 is transferred and displayed on the display device of the communication terminal device 11.

From the displayed "ink ribbon ordering menu" screen D4, when the user selects the "type A" item indicating the type (brand) of the ink (black) ribbon, the item selection information is displayed. , Consumable order server device 13
“Type A ordering menu” screen D selected by the user from the consumables ordering server device 13 transmitted to
The guidance screen information shown in 5 is transferred to the communication terminal device 11 and displayed on the display device of the communication terminal device 11.

From the displayed "Type A ordering menu" screen D5, the user selects and specifies, for example, the quantity to be ordered in the "quantity" column indicating the order quantity (in the example of FIG. 5, the default value is set). Select the one that is set as (1), and further specify the destination of the consumable item in the "Destination" column (in the example of Fig. 5, "Your home" is set as the default value). Select ") and confirm the order details, then click" Yes ".

The selection designation information is transmitted to the consumable goods ordering server device 13 to indicate from the consumable goods ordering server device 13 that the acceptance of the order contents selected and designated by the user has been completed. The order acceptance completion screen information such as the screen D6 is transferred to the communication terminal device 11 and displayed on the display device of the communication terminal device 11. On the "Type A order acceptance display" screen D6, the order content selected and designated by the user and the "order number" serving as an identifier of the order content are also displayed. The “ordering number” is the only unique number in the world that is automatically assigned by the consumables ordering server device 13, and is a number referred to when inquiring about the order contents of the user or when delivering.

The user confirms the "type A order reception display" screen D6 and confirms the type (brand) of the ink (black) ribbon.
When it is determined that all the ordering processing regarding the type A indicating “1” is completed, one of the following two operations is selected. That is, in the case where an instruction to activate communication via the public line network 20 or the Internet 30 is given by operating the "call button" 5b ₁ , and when the order regarding the consumable item in which the shortage state is detected is completed, When you want to start the original communication operation, "Type A order acceptance display" screen D
6, the connection is switched from the consumables ordering server device 13 to the main server device 12 by clicking the "return" button, and the "call button" 5
The "main menu" screen D7 (that is, the same screen as the "main menu" screen D1 shown in FIG. 4) that should be originally connected by the operation of b ₁ is displayed on the display device 4 of the facsimile telephone device which is the communication terminal device 11. It is possible to return to the state in which the display is made and to shift to a general screen display different from the ordering process of the consumables prepared in the main server device 12. That is, in such a case, even if there is a consumable item that is in short supply, it becomes possible to use an e-mail or Web page that does not use the consumable item at all.

Alternatively, as another option, the operation of the "call button" 5b ₁ is instructed to activate the communication via the public line network 20 or the internet 30, but the ordered consumables are received. Until this is done, the start of this new communication is stopped and the consumables ordering server device 1
If you want to end the communication start-up operation this time, including the consumable goods online ordering operation by connecting to 3, you can click the "End" button on the "Type A ordering acceptance display" screen D6 It is also possible to disconnect the connection line to the internet connection device via the line network 20 and terminate the billing in the public line network 20.

When the "call button" 5b ₁ is operated, as described above, the remaining amount of each consumable item is confirmed by the respective consumable item remaining amount detecting means. When it is detected that the quantity is insufficient and there is a consumable item that is below a predetermined threshold value, the consumable item order server device 13 that automatically receives an order for the consumable item is automatically connected. Then, as shown in FIG. 5, for example, an “ink ribbon ordering menu” screen D4, which is an ordering screen for consumables to be ordered, is displayed as a guide screen.

However, in such a state, when the user determines that it is not necessary to immediately place an online order for the consumable item, the user selects from the "ink ribbon ordering menu" screen D4. By clicking the "Cancel" button, the operation of selecting "Cancel" is transmitted to the consumable goods ordering server device 13,
The menu display for ordering consumables is not displayed from the consumables ordering server device 13, but the operation is switched to the connection to the main server device which should be originally connected by operating the "call button" 5b ₁ , and the "main menu" screen is displayed. The guidance screen information shown on D7 (that is, the same screen as the "main menu" screen D1 shown in FIG. 4) is transferred to the communication terminal device 11 and displayed on the display device of the communication terminal device 11. .

Further, in the present invention, as will be described later in detail, when the ordering operation of consumables is completed,
A consumable item indicating that the communication terminal device 11 has ordered the consumable item ordering server device 13 to replenish the consumable item whose shortage state has been detected, but has arrived and is not yet installed. Corresponding "ordering operation completion information" is set and stored in the storage device of the communication terminal device (in the case of the facsimile telephone device 10 shown in FIG. 1, "ordering operation completion information" for consumables in the main storage device 1b. Information "1
b ₁ can be set). Alternatively, it indicates that the ordering operation for replenishing the consumable item whose shortage state has been detected is started from the communication terminal device 11 to the consumable item ordering server device 13 when the consumable item ordering operation is activated. Set "Order start information" for consumables,
(Case of facsimile telephone apparatus 10 shown in FIG. 1, is set to "order booted information" 1b ₂ consumables compatible main storage device 1b) the device allowed to store in of the communication terminal apparatus may be.

Then, after that, when the communication start instruction is given by the operation of the "call button" 5b ₁ , the communication terminal device 11 is started prior to the start of the communication.
The remaining amount of various consumables in the above is confirmed by the respective consumables remaining amount detection means, and here, the remaining amount of the consumables may fall into a shortage state and some consumables may be below a predetermined threshold value. If detected, the setting is stored in the storage device prior to the start of the connection operation for automatically connecting to the consumable item ordering server device 13 corresponding to the order acceptance of the consumable item for which the shortage condition is detected. "Order completion information" or "Order activation information"
(“Ordering completion information” of the facsimile telephone device in FIG. 1)
1b ₁ or “order activated information” 1b ₂ ) is referred to.

Here, the "ordering operation completion information" or "ordering activated information" (concerning the ordering completion information) 1b of the facsimile telephone apparatus of FIG. ₁ or "Order activation information" 1b ₂ ) is in the set state,
The selection and connection operation to the consumable item ordering server device 13 corresponding to the consumable item for which the insufficient condition is detected is not performed, and the activation of the online ordering operation for supplementing the consumable item for which the insufficient condition is detected is suppressed. The Rukoto.

That is, "ordering operation completion information" or "ordering activated information"("ordering operation completed information" 1b ₁ or "order activated information" of the facsimile telephone apparatus of FIG. 1).
1b ₂ ) is set and stored as a set state in a predetermined area of the storage device of the communication terminal device, the ordering procedure for the consumable item has already been performed. Thus, from the next time onward, when the user of the communication terminal device operates the “call button” 5b ₁ to give an instruction to start the communication, the consumables remaining before the communication is started. In the quantity confirmation operation, even if it is detected that the consumables set and stored as a set state in the "ordering operation completion information" or "ordering activated information" are below a predetermined threshold value. even without activating the connection operation to the consumables ordering server device 13, it is connected to the "call button" 5b operated by the main server 12 for example be connected original ₁ is performed, FIG. The "main menu" screen D1 shown in FIG. 4 is displayed. The “ordering operation completion information” or the “ordering activated information” is provided for each consumable item as described above.

Further, "ordering operation completion information" or "ordering activated information" which is set and stored for each consumable item in a predetermined area of the storage device in the communication terminal device 11 ("ordering operation of the facsimile telephone apparatus in FIG. 1" completion information "1b ₁ or" order booted information "1b ₂₎ is the consumable is replenished by being mounted in the communication terminal device 11,
The setting is automatically canceled (reset) when the insufficient state below the predetermined threshold is released (in the case of the facsimile telephone device 10 shown in FIG. 1, the main storage device 1b).
The “ordering operation completion information” 1b ₁ or the “ordering activated information” 1b ₂ is reset), and thereafter, the consumables ordering operation can be activated again.

Further, when the user of the communication terminal device operates the "call button" 5b ₁ , the remaining amount of each consumable item is checked again by each consumable item remaining amount detection means, and the insufficient state is confirmed. When it is desired to start an online order for the consumable item ordering server device relating to the detected consumable item, the reset button (in the case of the facsimile telephone device 10 shown in FIG. 1, the operation button in the operation button group of the communication terminal device is operated. By operating the “reset button” 5b ₂ ) provided in the button group 5b, the communication terminal device 11
Stored in a predetermined area of the storage device of the inner "order operation completion information" or "order booted information" ( "order operation completion information" 1b ₁ or "order booted information" facsimile telephone device of FIG. 1 1b ₂ It is also possible to cancel the set state of) and set it to the reset state, and it is possible to restore the state in which the ordering operation for all consumables can be started.

When the "call button" 5b ₁ is operated, the remaining amount of each consumable item is confirmed by the respective consumable item remaining amount detecting means. Here, the remaining amount of the consumable item is insufficient. When it is detected that there is a consumable item below a predetermined threshold value, the address correspondence table as shown in FIG. 3 (the address correspondence table 1b _{3 for the} facsimile telephone device 10 shown in FIG. 1) is detected. ) Is referred to, the consumable item whose shortage state has been detected is a consumable item that is not handled by the consumable item ordering server device 13 (that is, a consumable item that is not subject to online order acceptance by the consumable item ordering server device 13). If it is detected, the online connection for connecting to the consumables ordering server device 13 side is performed based on the address correspondence table as shown in FIG. 3 which specifies the ordering party. Guidance message that prompts either oral ordering by telephone or ordering by facsimile communication, not ordering operation, that is, ordering related information (information indicating ordering means and ordering guidance information including telephone number or facsimile number of the ordering party) Is displayed on the display device (display device 4 in the case of the facsimile telephone device 10 shown in FIG. 1).

According to the guide message, that is, the ordering-related information, the user determines that the consumable item (for example, the battery in the example of FIG. 3) to be orally ordered by the telephone is:
By making a dial connection to the telephone of the operator of the ordering destination for the telephone number displayed on the display device,
Order consumables. On the other hand, if it is a consumable item to be ordered by facsimile communication (for example, ink (red) ribbon in the case of the example of FIG. 3), for example, as shown in FIG. , The facsimile transmission is performed to the facsimile device having the facsimile number displayed on the display device. Here, FIG.
Shows an example of a consumables order form when ordering consumables by facsimile communication. Name of the consumables to be ordered, quantity, destination of the consumables (delivery destination), name of the orderer, ordering year. The date is listed.

Depending on the user of the communication terminal device, the telephone number when calling the telephone of the ordering operator or the facsimile number when calling the facsimile device is automatically set as dial information. ,
The call may be made to the public line network 20, and when the other party responds, the order contents may be transmitted by voice response or the facsimile document may be automatically transmitted.

Next, the consumable goods ordering system according to the present invention described above and the consumable goods ordering system using the ordering system,
The operation of the communication terminal device and the server device will be described in more detail with reference to the operation flowcharts shown in FIGS. 7 to 10, taking the case of the facsimile telephone device 10 shown in FIG. 1 as the communication terminal device 11 as an example.

7 to 9, the consumable item ordering server device 13 places an order for a consumable item to be handled which can be accepted by the consumable item ordering server device 13, that is, a so-called online ordering-related communication terminal device 11 side. FIG. 10 shows an outline of the operation, and FIG. 10 shows an operation on the communication terminal device 11 side regarding the ordering of a consumable item that the consumable item ordering server device 13 cannot accept an order, that is, a consumable item that is not subject to online ordering. It shows an outline.

Here, FIG. 7 shows the consumable goods ordering server device 1.
6 is an operation flowchart illustrating a basic flow of an online ordering operation regarding a consumable item to be handled in item 3. In addition, in FIG. 8, when the acceptance of the online ordering operation regarding the consumable item is completed, the online ordering operation regarding the same consumable item is prevented from being activated many times.
6 is an operation flowchart illustrating a flow of an operation of suppressing (restricting) activation of an ordering operation. In addition, FIG. 9 shows that when the online ordering operation for consumables is activated,
9 is an operation flowchart illustrating a flow of an operation of suppressing (restricting) the activation of the ordering operation so as not to activate the online ordering operation for the same consumable item.

Further, FIG. 10 shows a consumable goods ordering server device 1.
6 is an operation flowchart illustrating a basic flow of an ordering operation by telephone or facsimile communication regarding a consumable item that is not handled in item 3.

Prior to the description of the operation flowcharts of FIGS. 7 and 10, the operation up to the activation of the operation flowcharts of FIGS. 7 to 10 will be described. First, the consumable item remaining amount detecting means for detecting the remaining amount of the consumable item installed in one-to-one correspondence with the consumable item, that is, the recording sheet remaining amount detecting device 3a and the ink remaining amount detecting device 3b shown in FIG. In each consumable item remaining amount detecting means, the current remaining amount of each consumable item,
The threshold value set in advance for each consumable item is constantly compared and collated. When the remaining amount of the consumable item decreases below the predetermined threshold value and an insufficient state occurs, the consumable item remaining amount detection means is the control device 1
Notify a of the alarm display to that effect.

The control unit 1a, together with the operation of the program stored in the main storage unit 1b, displays the alarm display from each consumable item remaining amount detecting means provided in a one-to-one correspondence with the consumable item. When the notification is received, the category of the consumable item (for example, recording paper or ink (black) ribbon) for which the notification of the alarm display is given is stored in the main storage device 1b, and an alarm sound is output to the speaker 6a. And display device 4
Alternatively, an alarm message may be displayed. Then, based on the alarm sound and the alarm message, the user checks the stock amount of the lacking consumable item and, if necessary, replenishes the consumable item,
"Call button" 5b provided in the operation button group 5b
By operating ₁ , the communication start instruction is given, and in the consumables remaining amount confirmation operation performed prior to the start of the communication, each consumables remaining amount detecting means detects again the insufficient consumables. Then, the ordering operation for replenishing the consumable item may be activated.

Alternatively, in the facsimile telephone apparatus 10 used as an example of the communication terminal apparatus in the present embodiment, when the “call button” 5b ₁ indicating the instruction to activate the communication is operated, the communication is not activated for the first time. In advance, if the remaining amount of various consumables used in the facsimile telephone device 10 is the consumable item remaining amount detecting means, for example, in the case of the printing device 3, the recording sheet remaining amount detecting device 3
The remaining amount of each consumable item is confirmed by the a, the ink remaining amount detecting device 3b, etc., and there is a consumable item in which the remaining amount of the consumable item falls into an insufficient state and falls below a predetermined threshold value. When it is detected, the ordering operation for replenishment of each consumable item in which the shortage state is detected may be activated. Hereinafter, FIG. 7 to FIG.
Each operation of the consumable goods ordering system according to the present invention will be described with reference to the operation flowchart shown in FIG.

First, a basic consumables ordering operation for the consumables ordering server device 13 will be described with reference to the operation flowchart shown in FIG. When the user operates the “call button” 5b ₁ for instructing the start of communication (YES in step S1), the facsimile telephone device 10 is instructed prior to the connection operation to the public line network 20 and / or the internet 30. A check operation is started to determine whether or not a shortage condition has occurred with regard to the consumable item used as a product.

First, the consumable item ordering server device 13 has a remaining amount of a consumable item for which an order is to be accepted, that is, a consumable item for an online ordering object (for example, in the case of the address correspondence table 1b ₃ shown in FIG. 3, The operation of sequentially checking the recording paper, the ink (black) ribbon, etc. is activated. That is, first, it is determined whether or not the remaining amount of the ink (black) ribbon among the consumables is less than or equal to a predetermined threshold value preset by the user's setting, the remaining ink amount detecting means (the facsimile shown in FIG. 1). Confirmation is performed by the ink remaining amount detecting device 3b) of the telephone device (step S2).

If the remaining amount of the ink (black) ribbon is exhausted to the threshold value or less and is in an insufficient state (YES in step S2), the address correspondence table 1b shown in FIG. Based on the telephone number for the ink (black) ribbon shown in ₃ , the Internet connection device of the Internet connection service provider ISP contracted by the user of the facsimile telephone device is automatically sent through the public line network 20. A dial-up connection is made, and further, browser software capable of displaying an HTML document is started, and the URL address of the order destination of the ink (black) ribbon in the address correspondence table shown in FIG. 3 is connected to the internet connection. It is transmitted to the Internet 30 via the device. UR sent to internet 30
By addressing with the L address, the internet connection device and the consumables ordering server device 13, which is the ordering destination of the ink (black) ribbon, are connected to each other, and the consumables ordering server device dedicated to accepting the order of the ink (black) ribbon 1
3 is activated.

When the consumable item ordering server device 13 dedicated to receiving the ink (black) ribbon order is activated, the HTML-format document information relating to the "ink ribbon ordering menu" screen D4 as shown in FIG. ) From the consumable item ordering server device 13 dedicated to ribbon order acceptance, it is sent out to the communication terminal device 11, that is, the facsimile telephone device, to which the connection request is made. In the facsimile telephone apparatus 10 that has received the HTML-formatted document information, the HTML-formatted document information is decoded by the activated browser software, and the "ink ribbon ordering menu" screen D4 is displayed on the display device 4. Is displayed (step S
3).

Since the subsequent operation is the same as the description of the screen transition diagram shown in FIG. 5, a description thereof will be omitted, but by sequentially operating the ordering procedure according to the guide screen displayed on the screen, Finally, for example, the “type A order acceptance display” screen D6 shown in FIG. 5 is displayed, and the online ordering operation for the ink (black) ribbon is completed.

On the other hand, when the remaining amount of the ink (black) ribbon is not less than the predetermined threshold value set in advance by the user setting (NO in step S2), next,
The recording sheet remaining amount detecting device 3a confirms whether or not the remaining amount of recording sheet is less than or equal to a predetermined threshold value set in advance by the user's setting (step S4).

When the remaining amount of the recording paper is exhausted below the threshold value and the shortage is reached (Y in step S4).
ES), from the facsimile telephone device 10 which is the communication terminal device, to the internet connection device based on the telephone number in the address correspondence table shown in FIG.
A dial-up connection is automatically made via the browser, and browser software capable of displaying an HTML document is started, and the URL address of the ordering party for the recording paper in the address correspondence table shown in FIG. 3 is connected. The data is transmitted to the internet 30 via the internet connection device.
By the URL address sent to the Internet 30,
By addressing and connecting the internet connection device and the consumables ordering server device 13 which is the orderer of the recording papers, the consumables ordering server device 13 dedicated to recording paper order acceptance is activated.

When the consumable item ordering server device 13 exclusively for ordering recording paper orders is activated, the HTML-format document information relating to the "recording paper order menu" screen similar to the "ink ribbon order menu" screen D4 shown in FIG. 5 is displayed. From the consumable item ordering server device 13 dedicated to recording paper order acceptance, it is sent to the facsimile telephone device 10 for which a connection request has been made. In the facsimile telephone apparatus 10 that has received the HTML-formatted document information, the HTML-formatted document information is deciphered by the browser software being activated, and the "recording paper ordering menu" screen is displayed on the display device 4. (Step S5).

Since the subsequent operation is similar to the description of the screen transition diagram shown in FIG. 5, a description thereof will be omitted. However, by sequentially operating the ordering procedure in accordance with the guidance screen displayed on the screen, Finally, for example, a recording paper acceptance display screen similar to the “type A order acceptance display” screen D6 on the ink (black) ribbon shown in FIG. 5 is displayed, and the online ordering operation for the recording paper is completed.

On the other hand, when the remaining amount of the recording paper is not less than the predetermined threshold value set in advance by the user's setting (NO in step S4), the online ordering objects in the next order are consumed one after another. Whether or not the remaining amount of the product "XXX" is less than or equal to a predetermined threshold value set in advance by the user setting is confirmed by the "XXX" detecting means (step S6).

If the remaining amount of the next consumable item "XXXXX" has been exhausted to the threshold value or less and is in a shortage state (YES in step S6), the facsimile telephone device which is the communication terminal device 11 concerned. From the above, the above-mentioned ink (black) ribbon, which is automatically dialed up to the Internet connection device via the public network 20 based on the telephone number in the address correspondence table shown in FIG. The operation is similar to that of recording paper.

That is, the consumable item ordering server device 13 dedicated to order acceptance of the next consumable item "XXXXX" is connected and sent from the consumable item ordering server device 13 dedicated to accepting the next consumable item "XXX". "XXX ordering menu" similar to the "ink ribbon ordering menu" screen D4 shown in FIG.
The HTML format document information related to the screen is decrypted by the browser software being activated, and is displayed on the display device 4.
The screen is displayed as the "XXX ordering menu" screen (step S7).

Here, when the remaining amount confirmation operation for all consumables is completed and no shortage condition for the consumables is detected, the "calling button" 5b ₁ is operated to make the original connection. For example, the main server device 12, which is an intended partner, is connected, and the "main menu" screen D1 shown in FIG. 4 is displayed on the screen.

On the other hand, in the case where the shortage state regarding any consumable item is detected and the ordering operation regarding the consumable item is performed, as described above with reference to FIG. 5,
On the "Order acceptance display" screen, which is the final screen of the ordering operation, by clicking the "Return" button, even if there is a shortage of consumables, the "Call button" It is also possible to restore the state in which the main server device 12, which is the other party to be originally connected, to be connected by the operation of 5b ₁ and display the “main menu” screen D1 shown in FIG. Alternatively, on the "Order acceptance display" screen, "End"
By clicking the button, even if the communication activation instruction is given by the operation of the "call button" 5b ₁ due to the lack of consumables, the communication activation instruction is canceled, When the ordering operation for the consumable goods ordering server device is completed, the connection with the public line network 20 may be released.

In the operation flowchart of FIG. 7, the remaining amount confirmation operation is performed only for the consumable item that is the order acceptance target of the consumable item ordering server device 13. After that, the "call button" 5b ₁ is pressed. Although it is described that the operation to connect to the original connection destination by the operation is activated,
The present invention is not limited to this case, and relates to all consumables used in the facsimile telephone device 10 including consumables that are not subject to order acceptance by the consumables ordering server device 13 (that is, not subject to online ordering). When the remaining amount confirmation operation is performed, the consumables remaining amount confirmation operation may be ended for the first time.

The operation flow chart of FIG. 7 shows an example in which the check order for confirming the remaining amount of each consumable item is ink ribbon, recording paper, ..., XXX. The order is not limited, and any consumable item may be prioritized and the check regarding the confirmation of the remaining amount may be started.

Note that, in the operation flowchart of FIG. 7, when the shortage of the remaining amount is detected for any of the ink ribbon, recording paper, ... It is supposed that the execution of the consumables ordering process will be terminated without shifting to the operation for checking the remaining amount of the next consumables, but the consumables ordering process will not be terminated.
It is also possible to shift to the operation of checking the remaining amount for the next consumable item.

Next, the operation flow chart shown in FIG. 8 will be described. FIG. 8 shows that when the online ordering operation for consumables is completed, even if the remaining amount of the consumables is less than or equal to a predetermined threshold value, the online ordering operation for the same consumable item may not be activated many times. 9 is an operation flowchart for explaining a flow of an operation for suppressing (restricting) the activation of the subsequent online ordering operation of the consumable item, even if it is continuously detected.

The flow of the basic consumables ordering operation in FIG. 8 is the same as that in FIG. 7, but
FIG. 5 shows a case in which the consumable item ordering server device 13 is connected for each consumable item and the online ordering operation is normally completed, that is, in the case of, for example, an ink (black) ribbon. When the "Type A order acceptance display" screen D6, which is the final screen shown, is displayed, "Return" or "End"
Button is clicked, when the consumables ordering behavior on the ink (black) ribbon has been completed, online ordering operations relating to the consumables is set to "ordering operation completion information" 1b ₁ indicating that you have completed the storage The basic flow of the consumables ordering operation shown in FIG. 7 is different from the basic flow of the consumables ordering operation shown in FIG. ..

That is, in the case where the online ordering operation regarding the consumable item is once performed and the acceptance regarding the consumable item ordering in the consumable item ordering server device 13 is completed, the ordering operation of the consumable item has already been performed. Since it is in a state of being present, after that, the "call button" 5 by the user
If the shortage state related to the consumable item is continuously detected during the operation of b _1, the “ordering operation completion information” 1b ₁ stored in the storage device prior to the start of the online ordering operation regarding the consumable item. Even if a consumable item whose remaining amount is insufficient is detected, the subsequent online ordering operation of the consumable item is suppressed, and the connection operation to the consumable item ordering server device 13 is performed by referring to It is possible to prevent the user from accidentally making duplicate orders without executing the order.

Further, when the user operates the "call button" 5b ₁ , the "ordering operation completion information" 1b ₁
If it is in the set state, even if a consumable item whose remaining amount is insufficient is detected, as described above, the connection operation to the consumable item ordering server device 13 (that is, the insufficient state is detected). The online ordering operation for the consumables that have been made) will be suppressed, and the "call button" 5b
_The other party who should be connected by the operation of ₁ , for example,
The connection operation to the main server device 12 is executed,
The operation is performed so as to display the "main menu" screen D1 shown in FIG.

On the other hand, once a consumable item that has been ordered online arrives and the communication terminal device 11 reaches a state where the consumable item is replenished, it is stored in the storage device. reset the ordering operation completion information "1b _1, by canceling the ordering operation inhibited state of the consumables, then decrease the consumable to or below a predetermined threshold value,
If the shortage occurs, it will be restored to a state where online ordering is possible again.

Next, the operation flowchart shown in FIG. 8 will be described in more detail, focusing on the points different from the operation flowchart showing the basic ordering operation in FIG. First, a "call button" for instructing the user to start communication
When 5b ₁ is operated (YES in step S11), a shortage condition has occurred regarding the consumables used in the facsimile telephone device 10 prior to the connection operation to the public line network 20 and / or the internet 30. A check operation for checking whether or not there is is started.

First, the consumable item ordering server device 13 has a remaining amount concerning a consumable item for which an order is to be accepted, that is, a consumable item for an online ordering object (for example, in the case of the address correspondence table 1b ₃ shown in FIG. 3, The operation of sequentially checking the recording paper, the ink (black) ribbon, etc. is activated. That is, first, it is determined whether or not the remaining amount of the ink (black) ribbon among the consumable items to be ordered online is less than or equal to a predetermined threshold value preset by the user setting (FIG. 1). The confirmation is made by the ink remaining amount detecting device 3b of the facsimile telephone device shown in (1) (step S1).
2).

If the remaining amount of the ink (black) ribbon is exhausted to the threshold value or less and is in an insufficient state (YES in step S12), unlike the case of FIG. 7, it is provided for each consumable item. "Ordering completion information" 1b ₁ that indicates that the consumables ordering operation has already been completed and is in the waiting state for shipment. For ink (black) ribbon, refer to "Ink ordering completion information". (Step S
13).

If the ink (black) ribbon has already completed the ordering operation and is in the waiting state for receiving goods, and the "ink ordering operation completion information" is set (YES in step S13), Even if it is detected that the remaining amount of the ink (black) ribbon has been exhausted to the threshold value or less and is in an insufficient state, the ordering operation of the ink (black) ribbon is already in progress. It is shown that.

Thus, the ordering operation is ended without performing the subsequent ordering operation of the ink (black) ribbon. In other words, the ordering operation of the ink (black) ribbon is suppressed, and as described above, the main server device 12, which is the original connection partner, is connected by the operation of the "call button" 5b ₁ , and the operation shown in FIG. A "main menu" screen D1 is displayed on the screen, and a general menu display other than the ordering of consumables is displayed.

On the other hand, when the remaining amount of the ink (black) ribbon is exhausted to the threshold value or less and is in an insufficient state and the "ink ordering operation completion information" is not set (step S13: No), the remaining amount of the ink (black) ribbon has reached a shortage state, but it indicates that the order of the ink (black) ribbon has not yet been made, and therefore the facsimile which is the communication terminal device 11 concerned. Based on the telephone number in the address correspondence table shown in FIG. 3, the telephone device is connected to the consumable item ordering server device 13, which is the ordering party of the ink (black) ribbon, via the public line network 20 and the internet 30. The consumable item ordering server device 13 dedicated to receiving the ink (black) ribbon order is activated.

From the consumable item ordering server device 13 dedicated to receiving the order of the ink (black) ribbon, the HTML-format document information relating to the "ink ribbon ordering menu" screen D4 as shown in FIG. Terminal device 11
That is, since it is sent to the facsimile telephone device, the HTML format document information is decoded by the browser software being activated, and the "ink ribbon ordering menu" screen D4 is displayed on the display device 4 (step S1
4).

For the subsequent operations, the screen transition shown in FIG.
The explanation is omitted because it is the same as the explanation of the transfer, but the screen
Follow the displayed guide screen to operate the ordering procedure
Finally, for example, as shown in FIG.
"Type A order acceptance display" screen D6 is displayed.
Then, the ordering operation of the ink (black) ribbon is completed. here
Then, when the ordering operation of the ink (black) ribbon is completed,
The ink (black) ribbon has been ordered and is in the waiting status.
Storage device of the communication terminal device 11 to indicate that
"Ink ordering operation completion information" (Fig. 1)
In the case of the facsimile telephone device 10 shown in FIG.
"Ordering operation completion information" 1b ₁Ink inside
(Black) Order operation completion information for ribbon) is set.
(Step S15). Ink ordered thereafter
(Black) By the time the ribbon is received, duplicate ordering operation is
It is set to a state that prevents what is done.

As described with reference to FIG. 5, when the "type A order acceptance display" screen D6 is displayed and the operation of ordering the ink (black) ribbon is completed, the user connects with the public line network 20. "Call button" 5 without releasing the connection
For example, the main server device 12 which is the original connection destination of b _1.
The main menu screen D1 may be displayed, or the connection to the public line network 20 may be released and the original connection operation may be stopped when the consumables ordering operation ends. Good as a matter.

On the other hand, when the remaining amount of the ink (black) ribbon is not less than or equal to the predetermined threshold value preset by the user (NO in step S12), the remaining amount of the ink (black) ribbon is originally set. The amount of ink (black) ribbon that has been ordered is received as a result of the amount not yet falling below the threshold value, or once the amount falls below the threshold value and the online ordering operation for the ink (black) ribbon is performed. Since it is indicated that the ink (black) ribbon shortage state has been released by being attached to the communication terminal device 11, that is, the facsimile telephone device, it is set and stored in the storage device as a set state. By resetting the "ink ordering operation completion information" that has been set, the order restrained state of the ink (black) ribbon is released (step S16). Then, thereafter, when the remaining amount of the ink (black) ribbon is reduced to the threshold value or less and the insufficient state is detected, the ordering operation of the ink (black) ribbon is restored to a state in which it can be started again.

The recording paper remaining amount detecting means confirms whether or not the remaining amount of the recording paper, which is a consumable item to be next ordered online, is less than or equal to a predetermined threshold value preset by the user, If the recording paper is in a shortage state (YES in step S17), the ordering operation for the recording paper is performed.

In the ordering operation for the recording paper, the same operation as the ordering operation for the ink (black) ribbon (that is, steps S13 to S15) is performed, and the "recording paper ordering operation completion information" (Fig. In the case of the facsimile telephone device 10 shown in FIG. ₁ , the ordering operation completion information regarding the recording sheet in the “ordering operation completion information” 1b ₁ of the main memory 1b is set, and the recording sheet has already been ordered. If there is, and if it is in the waiting state (YES in step S18), the subsequent ordering operation is suppressed.

On the other hand, if the "recording paper ordering operation completion information" is not set and the order has not been placed yet (NO in step S18), the online ordering operation for the recording paper is executed (step S19). Eventually,
For example, "Type A order acceptance display" screen D shown in FIG.
An order acceptance display screen for recording paper similar to that of No. 6 is displayed, and when the ordering operation is completed, "recording paper ordering operation completion information", which is an ordering completion display for recording paper, is set (step S20). Then, after that, until the ordered recording paper arrives, it is set to a state in which erroneous duplicate ordering operation is prevented.

Further, when the remaining amount of the recording paper is not less than the predetermined threshold value preset by the user (NO in step S17), the above-mentioned ink (black)
Similar to the case of the ribbon, it indicates that there is no shortage of recording papers at present, so just in case, by resetting the "recording paper ordering operation completion information" stored in the storage device, , Cancels the recording paper order restraint state (step S21). Then, thereafter, when the remaining amount of the recording paper is reduced to the threshold value or less and the insufficient state is detected, the ordering operation of the recording paper is restored to the state in which it can be activated again.

Next, it is determined whether or not the remaining amount of the consumable item "XXXXX" to be ordered online in the next order is less than or equal to a predetermined threshold value preset by the user. If it is confirmed by the "x" detection means (step S22), and the remaining amount of the next consumable item "xxxx" is exhausted below the threshold value and is in an insufficient state (YES in step S22), The same ordering or ordering suppressing operation for the consumable item "XXXXX" is performed as in the case of the ordering or ordering suppressing operation (steps S18 to S20) for the ink (black) ribbon (steps S13 to S15) and the recording paper. Since the ordered display of the consumable item "XXXXX", "XXXXX ordering completion information", is set, the consumable item "XXXXX" is mistaken until it is received. Duplicate ordering operation is performed Is set in a state of suppressed (steps S23 to S25).

Furthermore, when the remaining amount of the consumable item "XXX" is not less than or equal to the predetermined threshold value set in advance by the user's setting (NO in step S22), the ink (black) ribbon described above or As with the case of the recording paper, it indicates that the consumable item "XXXXX" is not in short supply at present, and as a precaution, "XXXXX" stored in the storage device is stored.
By resetting the "x ordering operation completion information", the order suppression state of the consumable item "xxxx" is released (step S2).
6). Then, after that, when the remaining amount of the consumable item "XXXXX" decreases below the threshold value and the insufficient state is detected, the ordering operation of the consumable item "XXXXX" can be restarted. Restore.

Here, when the remaining amount confirmation operation for all the consumables is completed and no shortage condition for the consumables is detected, the "call button" 5b ₁ is operated to make the original connection. For example, the main server device 12, which is an intended partner, is connected, and the "main menu" screen D1 shown in FIG. 4 is displayed on the screen.

On the other hand, in the case where the shortage state regarding any consumable item is detected and the ordering operation regarding the consumable item is performed, as described above with reference to FIG. 5,
On the "Order acceptance display" screen, which is the final screen of the ordering operation, by clicking the "Return" button, even if there is a shortage of consumables, the "Call button" It is also possible to restore the state in which the main server device 12, which is the other party to be originally connected, to be connected by the operation of 5b ₁ and display the “main menu” screen D1 shown in FIG. Alternatively, on the "Order acceptance display" screen, "End"
By clicking the button, even if the communication activation instruction is given by the operation of the "call button" 5b ₁ due to the lack of consumables, the communication activation instruction is canceled, When the ordering operation for the consumable goods ordering server device is completed, the connection with the public line network 20 may be released.

In the operation flowchart of FIG. 8, as in the case of FIG. 7, the operation of confirming the remaining amount is performed only for the consumable item to be the order acceptance target of the consumable item ordering server device 13, and thereafter, Although it is described that the operation of connecting to the original connection destination by the operation of the "call button" 5b ₁ is activated, the operation is not limited to such a case.
Excludes orders from the consumables ordering server device 13 (that is,
When the remaining amount confirmation operation is performed on all the consumables used in the facsimile telephone device 10 including the consumables that are not subject to online ordering), the consumables remaining amount confirmation operation ends for the first time. Good as a matter.

Further, in the operation flow chart of FIG. 8, as in the case of FIG. 7, the check order for confirming the remaining amount of each consumable item is the order of ink ribbon, recording paper, ..., XXX. Although an example is shown, the order is not limited to this, and any consumable item may be prioritized and the check regarding the confirmation of the remaining amount may be started.

In the operation flow chart of FIG. 8, the ink ribbon, the recording paper, ...
When the shortage of the remaining amount is detected for any of the consumables and the ordering procedure is completed, the execution of the consumables ordering process is terminated without shifting to the remaining amount check operation for the next consumable. However, it is also possible to shift to the operation of checking the remaining amount regarding the next consumable item without ending the consumable item ordering process.

Next, the operation flow chart shown in FIG. 9 will be described. FIG. 9 is an operation flow chart for explaining the flow of the operation of suppressing (regulating) the online ordering operation for the same consumable item so that the online ordering operation for the same consumable item is not activated many times when the online ordering operation for the consumable item is once activated. is there.

Here, the operation flow chart of FIG. 9 is almost the same as the case of FIG. That is, in the case of FIG. 8, the consumable item ordering server device 13 installed for the consumable item normally accepts the online order for the consumable item, and the ordering operation for the consumable item ends normally. If it is notified, the online ordering operation for the consumable item that follows thereafter is suppressed for the first time until the consumable item arrives and is attached to the communication terminal device, that is, the facsimile telephone device 10 that placed the order. It is something to do.

On the other hand, in the case of FIG. 9, immediately when the online ordering operation is started from the facsimile telephone device 10 which is the communication terminal device to the consumable goods ordering server device 13 installed for the consumable goods, , The “order activation information” 1b ₂ indicating that the activation instruction of the order operation regarding the consumable item has been issued,
By setting and storing the setting in a predetermined area of the main storage device 1b in the internal storage device 1b, the online ordering operation for the consumable item from the next time onward is not suppressed.

That is, in the facsimile telephone device 10 which is a communication terminal device, once the shortage condition of the remaining amount of the consumable item is detected by the consumable item remaining amount detecting means, and after the online ordering operation for the consumable item is activated. Has already been instructed to start the act of ordering the consumable item. Therefore, when the user operates the “call button” 5b ₁ , the shortage state of the consumable item is continuously detected. In this case, by referring to the “order activation information” 1b ₂ stored in the storage device prior to the start of the online ordering operation regarding the consumable item, even if the consumable item with the remaining amount is insufficient, Is detected, the subsequent online ordering operation of the consumable item is suppressed and the connecting operation to the consumable item ordering server device 13 is not executed at all. It is possible to prevent the user from accidentally placing duplicate orders. Other than that,
In the case of FIG. 9, the consumables order restraining operation for preventing duplicate orders is the same consumables order restraining operation as in the case of FIG.

That is, in the case of FIG. 8, as described above, when the online ordering operation is normally completed, the subsequent online ordering operation of the consumable item is first suppressed so that an erroneous duplicate ordering is not performed. Although it is possible to prevent this, in the case of FIG. 9, even if the online ordering operation is not completed normally, immediately after the online ordering operation is started, immediately following the consumption This is to suppress the online ordering operation of products. For example, when the online ordering operation is not completed normally for some reason, the user may switch to the oral order by telephone contact. In preparation for this, subsequent online ordering operations will be suppressed.

Furthermore, when the user operates the "call button" 5b ₁ , the "order activation information" 1b ₂
If it is in the set state, even if a consumable item whose remaining amount is insufficient is detected, as described above, the connection operation to the consumable item ordering server device 13 (that is, the insufficient state is detected). The online ordering operation for the consumables that have been made) will be suppressed, and the "call button" 5b
_The other party who should be connected by the operation of ₁ , for example,
The connection operation to the main server device 12 is executed,
The operation is performed so as to display the "main menu" screen D1 shown in FIG.

Next, the operation flow chart shown in FIG. 9 will be described in more detail, focusing on the points different from the operation flow chart showing the consumables order restraining operation in FIG. First, a "call button" for instructing the user to start communication
When 5b ₁ is operated (YES in step S41), a shortage condition has occurred regarding the consumables used in the facsimile telephone device 10 prior to the connection operation to the public line network 20 and / or the internet 30. A check operation for checking whether or not there is is started.

First, the consumable item ordering server device 13 has a remaining amount related to the consumable item for which an order is to be accepted, that is, the consumable item to be ordered online (for example, in the case of the address correspondence table 1b ₃ shown in FIG. 3, The operation of sequentially checking the recording paper, the ink (black) ribbon, etc. is activated. That is, first of all, among the consumables to be ordered online, whether or not the remaining amount of the ink (black) ribbon is less than or equal to a predetermined threshold value set in advance by the user setting, the remaining ink amount detecting means (FIG. 1). The confirmation is made by the ink remaining amount detecting device 3b of the facsimile telephone device shown in (step S4).
2).

If the remaining amount of the ink (black) ribbon is consumed to the threshold value or less and is in an insufficient state (YES in step S42), unlike the case of FIG. 8, it is provided for each consumable item. "Order activation information" 1b that indicates that the consumable order operation has already been activated.
₂ That is, in the case of the ink (black) ribbon, the "ink order activated information" is referred to (step S43).

If the ink (black) ribbon has already been instructed to start the ordering operation and the "ink order starting completion information" is set (Y in step S43).
ES), even when it is detected that the remaining amount of the ink (black) ribbon is exhausted to the threshold value or less and is in an insufficient state, the activation instruction of the order operation of the ink (black) ribbon has already been issued. It shows that it is being done.

Thus, the ordering operation is ended without performing the subsequent ordering operation of the ink (black) ribbon. In other words, the ordering operation of the ink (black) ribbon is suppressed, and as described above, the main server device 12, which is the original connection partner, is connected by the operation of the "call button" 5b ₁ , and the operation shown in FIG. A "main menu" screen D1 is displayed on the screen, and a general menu display other than the ordering of consumables is displayed.

On the other hand, when the remaining amount of the ink (black) ribbon is exhausted to the threshold value or less and is in an insufficient state and the "ink order activated information" is not set (step S43: No) indicates that the ink (black) ribbon for which the insufficient remaining amount is detected has not been ordered yet. Then, first, in order to prevent the subsequent ordering operation for the ink (black) ribbon from being activated, "ink order activated information" indicating that the ordering operation for the ink (black) ribbon has already been activated. (In the case of the facsimile telephone device 10 shown in FIG. 1, the order activated information regarding the ink (black) ribbon in the “order activated information” 1b ₂ of the main storage device 1b) is set and set and stored ( Step S44). Then, thereafter, until the ordered ink (black) ribbon is received, it is set to a state in which the duplicate ordering operation is prevented from being erroneously performed.

Next, from the communication terminal device 11, that is, the facsimile telephone device, based on the telephone number in the address correspondence table shown in FIG. 3, through the public line network 20 and the internet 30, the order destination of the ink (black) ribbon. Is connected to the consumables ordering server device 13 and the dedicated consumables ordering server device 13 for receiving the ink (black) ribbon order is activated. Then, from the consumables ordering server device 13 dedicated to receiving the order of the ink (black) ribbon, the document information in the HTML format regarding the “ink ribbon ordering menu” screen D4 as shown in FIG. That is, since it is sent to the facsimile telephone device, the HTML format document information is decrypted by the activated browser software, and the "ink ribbon ordering menu" screen D4 is displayed on the display device 4 (step S45).

Since the subsequent operation is the same as the description of the screen transition diagram shown in FIG. 5, a description thereof will be omitted. However, by sequentially operating the ordering procedure in accordance with the guidance screen displayed on the screen, Finally, for example, the “type A order acceptance display” screen D6 shown in FIG. 5 is displayed, and the ink (black) ribbon ordering operation is completed.

As described with reference to FIG. 5, when the "type A order acceptance display" screen D6 is displayed and the ink (black) ribbon ordering operation is completed, the user is allowed to communicate with the public network 20. "Call button" 5 without releasing the connection
the original destination of b ₁ For example, the main Sanba device 1
2 may be connected and the "main menu" screen D1 may be displayed, or the public network 20
It is also possible to release the connection with and terminate the original connection operation when the consumable supply ordering operation ends.

On the other hand, when the remaining amount of the ink (black) ribbon is not less than or equal to the predetermined threshold value preset by the user (NO in step S42), the remaining amount of the ink (black) ribbon is originally set. The amount of ink (black) ribbon that has been ordered is received as a result of the amount not yet falling below the threshold value, or once the amount falls below the threshold value and the online ordering operation for the ink (black) ribbon is performed. Since it is indicated that the ink (black) ribbon shortage state has been released by being attached to the communication terminal device 11, that is, the facsimile telephone device, it is set and stored in the storage device as a set state. By resetting the "ink order activated information" that has been performed, the order restrained state of the ink (black) ribbon is released (step S46). Then, thereafter, when the remaining amount of the ink (black) ribbon is reduced to the threshold value or less and the insufficient state is detected, the ordering operation of the ink (black) ribbon is restored to a state in which it can be started again.

This ink (black) ribbon consumables order restraining operation (steps S43 to S45) is completely different from the case of the ink (black) ribbon for the recording paper and other subsequent consumables "XXXXX". The same is done.

That is, when it is detected that the remaining amount of recording paper has decreased below the threshold value (step S47)
YES), if the “recording paper order activation completed information” is set and stored in the set state (YES in step S48), it means that the ordering operation for recording paper has already been instructed. If the ordering operation is completed without shifting to the ordering operation for the recording paper and the "recording paper ordering activated information" is not set and stored in the set state (NO in step S48), Since the ordering operation regarding the recording sheet is not performed, the "recording sheet ordering activated information" is immediately set and stored in the set state (step S49), and the ordering operation regarding the recording sheet is performed ( Step S50). After that,
Until the ordered recording paper arrives, it is set to a state in which the duplicate ordering operation is prevented from being erroneously performed.

Further, when the remaining amount of the recording paper is not less than or equal to the predetermined threshold value set in advance by the user setting (NO in step S47), the ink (black) described above is used.
As with the case of the ribbon, it indicates that there is no shortage of recording papers currently, so just in case, by resetting the "recording paper ordering activated information" stored in the storage device, , Cancel the order restraint state of the recording paper (step S51). Then, thereafter, when the remaining amount of the recording paper is reduced to the threshold value or less and the insufficient state is detected, the ordering operation of the recording paper is restored to the state in which it can be activated again.

Further, when it is detected that the remaining amount of the next consumable item "XXXXX" has decreased below the threshold value (YES in step S52), "XXXX order activated information" is returned. If it is set and stored in the set state (YES in step S53), the consumable item "XXXXX" has already been set.
Since the ordering operation for is related to the start-up operation, the ordering operation ends without shifting to the ordering operation for the consumable item "XXXXX", while "XXXXX order activation information" is set. If the status is not set and stored in the status (NO in step S53), the ordering operation for the consumable item "XXXXX" has not been performed yet.
“XX order activated information” is set and stored in the set state (step S54), and the ordering operation for recording paper is started (step S55). After that,
Until the ordered consumable item "XXXXX" is received, it is set to a state in which duplicate ordering operation is prevented from being accidentally performed.

Furthermore, when the remaining amount of the consumable item "XXX" is not less than or equal to a predetermined threshold value set in advance by the user setting (NO in step S52), the ink (black) ribbon or As with the case of the recording paper, it indicates that the consumable item "XXXXX" is not in short supply at present, and as a precaution, "XXXXX" stored in the storage device is stored.
The order inhibition state of the recording paper is canceled by resetting "x order activated information" (step S56). Then, after that, when the remaining amount of the consumable item "XXXXX" decreases below the threshold value and the insufficient state is detected, the consumable item "XXXXX"
The ordering operation of is restored to the state where it can be started again.

Here, when the remaining amount confirmation operation for all consumables has been completed and no shortage condition for the consumables has been detected, the "calling button" 5b ₁ is originally operated to connect. For example, the main server device 12, which is an intended partner, is connected, and the "main menu" screen D1 shown in FIG. 4 is displayed on the screen.

On the other hand, in the case where the shortage state of any consumable item is detected and the ordering operation for the consumable item is performed, as described above with reference to FIG. 5,
On the "Order acceptance display" screen, which is the final screen of the ordering operation, by clicking the "Return" button, even if there is a shortage of consumables, the "Call button" It is also possible to restore the state in which the main server device 12, which is the other party to be originally connected, to be connected by the operation of 5b ₁ and display the “main menu” screen D1 shown in FIG. Alternatively, on the "Order acceptance display" screen, "End"
By clicking the button, even if the communication activation instruction is given by the operation of the "call button" 5b ₁ due to the lack of consumables, the communication activation instruction is canceled, When the ordering operation for the consumable goods ordering server device is completed, the connection with the public line network 20 may be released.

In the operation flow chart of FIG. 9, as in the cases of FIGS. 7 and 8, the remaining amount confirmation operation is performed only for the consumables to be ordered by the consumables ordering server device 13, and accordingly, it is appropriate. After that, "Call button" 5
Although it is described that the operation of connecting to the original connection destination by the operation of b ₁ is activated, the operation is not limited to such a case, and the order is not accepted by the consumables ordering server device 13 (that is, the online ordering target). Even if the remaining amount confirmation operation is performed for all the consumables used in the facsimile telephone device 10 including the consumables that are (outside), the consumables remaining amount confirmation operation may be terminated for the first time. good.

Further, in the operation flow chart of FIG. 9, as in the case of FIG. 7 and FIG. 8, the check order for confirming the remaining amount of each consumable item is ink ribbon, recording paper, ...
Although the example is shown in the order of XX, it is not limited to this order, and any consumable item is given priority,
The check regarding the confirmation of the remaining amount may be started.

In the operation flowchart of FIG. 9, the ink ribbon, recording paper, ..., As in FIGS.
When the shortage of remaining amount is detected for any of the consumables of ××× and the ordering procedure is completed, the consumables ordering process is executed without shifting to the remaining amount check operation for the next consumable. However, it is also possible to shift to the operation of checking the remaining amount of the next consumable item without ending the consumable item ordering process.

Next, the operation flow chart shown in FIG. 10 will be described. FIG. 10 shows the consumable goods ordering server device 13.
3 is an operation flowchart for explaining a basic ordering operation flow in a verbal ordering by telephone or an ordering by facsimile communication regarding a consumable item that is not a target for handling in, that is, a consumable item that is not a target for online ordering.

That is, FIG. 10 corresponds to the case of the basic ordering operation of online ordering for the consumable goods ordering server device 13 shown in FIG. 7, and the basic ordering of consumable goods by telephone or facsimile communication is performed. It is an operation | movement flowchart explaining the flow of ordering operation. Therefore,
The consumables order restraining operation for preventing duplicate orders as shown in FIG. 8 or FIG. 9 is not described.

However, in the present invention, even in the ordering operation of consumables by telephone or facsimile communication, "ordering operation completion information" indicating the completion of the ordering operation for each consumable item as described in the operation flowchart of FIG. 8, or As described in the operation flowchart of FIG. 9, it is possible to use the “order activation information” indicating that the activation instruction of the order operation for each consumable item has been issued. That is, by applying the "ordering operation completion information" or the "ordering activated information" to the consumables to be ordered by telephone or facsimile communication, the consumables order suppressing operation in FIG. 8 or 9 is performed. In the same manner, even when a consumable item is ordered by telephone or facsimile communication, it is possible to prevent duplicate orders by referring to the "order operation completion information" or the "order activation information".

The operation flowchart shown in FIG. 10 will be described below. Similar to FIG. 7, when the “call button” 5b ₁ for instructing the activation of communication is operated by the user (YES in step S71), prior to the connection operation to the public line network 20 and / or the internet 30, A confirmation operation is started to determine whether or not a shortage condition has occurred with respect to the consumable items used in the facsimile telephone device 10.

Here, when the consumable item ordering server device 13 is a consumable item to be handled, that is, a consumable item that can be ordered online, the remaining amount of each consumable item is confirmed by the operation flowchart of FIG. However, if it is not a consumable item that can be ordered online with respect to the consumable item ordering server device 13, that is, if it is a consumable item to be ordered by telephone communication or facsimile communication, a confirmation operation is performed in FIG. The ordering form for each consumable item (that is, the ordering form indicating the type of ordering means) is, for example,
It can be identified by referring to the address correspondence table 1b ₃ shown in FIG.

In FIG. 10, first, the remaining amount of the consumable item targeted for the oral order is confirmed by telephone contact, and then the remaining amount of the consumable item to be ordered is confirmed by facsimile communication. However, in the present invention, the order is not limited, and confirmation can be performed in any order.

First, regarding the consumables that are the target of the oral order by telephone communication, the consumables remaining amount detecting means provided for the respective consumables is used to determine the remaining amount of each consumable in advance. It is confirmed whether or not it falls below the threshold value and falls into a shortage state. For example, it is confirmed by the battery remaining amount detecting means whether or not the remaining amount of the battery has decreased below the threshold value (step S72). If it is detected that the remaining battery level is below the threshold value (YES in step S72), for example, the address correspondence table shown in FIG. Order-related information, including the fact that it is necessary to order the consumable battery, and the telephone number of the operator's telephone of the shop or service company that will accept the order for the consumable battery, is displayed on the display device. It

Then, the user refers to the displayed order-related information, makes a call to the public line network 20 by the telephone, and sets the displayed telephone number as dial information. By making an incoming call to the telephone of the operator of the store or the service company that receives the order for the battery, it is possible to verbally place the order for the battery (step S73).

In the case of such a telephone contact, the contents of the consumable item to be ordered have been specified in advance, and the user has set the state in which the consumable item order by telephone call can be immediately dealt with. In this case, the public line network 20 may be automatically called and dial information may be transmitted to call the operator of the other party, and when the operator of the other party answers, a voice response is given. The order contents may be automatically notified by voice information using the device, or the recording tape in which the order contents are recorded in advance may be automatically reproduced and started.

Next, it is confirmed whether or not the remaining amount of the next consumable item "YYY", which is the target of the oral order by telephone communication, has decreased to below the threshold value (step S7).
4) If it is detected that the remaining amount of the consumable item "YYY" has decreased to the threshold value or less (step S7)
4 YES), as in the case of the battery described above, for example, by referring to the address correspondence table shown in FIG. 3, it is necessary to order “YYY”, which is a consumable item targeted for oral ordering by telephone. Order-related information including the telephone number of the telephone of the operator of the store or the service company who receives the order for the consumable item "YYY" is displayed on the display device.

Then, the user refers to the displayed order-related information and makes a call to the public line network 20 with the telephone, and the displayed telephone number is used as dial information for the consumable item. By making an incoming call to the telephone of the operator of the store or the service company that accepts the order of "YYY", it becomes possible to verbally order the battery (step S75). If the contents of the consumables to be ordered have been specified in advance and the user has set the state in which the consumables order by telephone call can be immediately dealt with, the explanation will be given for the battery described above. In the same manner as in the case of the above, automatic calling, automatic dialing, and a response from the operator of the other party automatically make a voice response or record / play back the order contents of the consumable item "YYY". It doesn't matter.

When the remaining amount confirmation operation for the consumable item to be ordered by telephone communication is completed, the remaining amount confirmation operation for the consumable item to be ordered by facsimile communication is performed next. Here, in the case of the consumable item to be ordered by facsimile communication, that is, the remaining amount of the consumable item is reduced to a threshold value or less predetermined for each consumable item, an insufficient state is detected, and the order is placed. In this case, a consumable goods order form based on a facsimile document as illustrated in FIG. 6 is transmitted by facsimile communication to a facsimile machine installed in a shop or a service company that receives orders for the consumable goods.

Regarding the consumables to be ordered by such facsimile communication, the consumables remaining amount detecting means provided for each consumables sequentially causes the remaining amount of each consumable to fall below a predetermined threshold value. It will be confirmed whether or not it has fallen into a shortage state.

For example, first, it is confirmed by the ink (red) remaining amount detecting means whether or not the remaining amount of the ink (red) ribbon has decreased below a threshold value (step S76).
If it is detected that the remaining amount of the ink (red) ribbon has decreased to the threshold value or less (YES in step S76), for example, the address correspondence table shown in FIG. 3 is referred to and the facsimile communication is performed. The fact that it is necessary to order the ink (red) ribbon, which is the consumable item to be ordered, and the fax number for the facsimile machine of the dealer or service company that will accept the order for the consumable ink (red) ribbon. The order-related information including the information is displayed on the display device.

Then, the user refers to the displayed order-related information and displays the consumable item purchase order as a facsimile document in which the order contents regarding the ink (red) ribbon are described, which is the communication terminal device 11. Then, the call is made to the public line network 20 and the displayed facsimile number is used as dial information to the facsimile machine of the dealer or service company that receives the order for the ink (red) ribbon. By sending the consumable goods purchase order, it is possible to order the ink (red) ribbon (step S77).

In the case of such facsimile communication, the contents of the consumable goods to be ordered are specified in advance, and the consumable goods order form by facsimile communication is sent to the communication terminal device, that is, the facsimile telephone device, for facsimile transmission. When waiting in the state of being placed, the public line network 20 is automatically called and the dial information is sent out to call the facsimile machine of the other party. When the facsimile device of 1 answers, the consumable item purchase order regarding the ink (red) ribbon placed on the facsimile telephone device of the communication terminal device may be automatically transmitted.

Next, it is confirmed whether or not the remaining amount of the next consumable item "ZZZ" to be ordered by facsimile communication has decreased below the threshold value (step S78). When it is detected that the remaining amount of the consumable item "ZZZ" has decreased to the threshold value or less (YES in step S78), the order of the consumable item "ZZZ" to be ordered by facsimile communication is placed. Is displayed on the display device, and the order-related information including that the consumable item "ZZZ" and the facsimile number of the facsimile device of the shop or the service company that receives the order.

Then, the user refers to the displayed order-related information and displays a consumable item purchase order by a facsimile document in which the order contents regarding the consumable item “ZZ” are described, that is, the facsimile telephone device which is the communication terminal device 11. Then, the call is made to the public network 20 and the displayed facsimile number is used as dial information for the consumable item "Z".
By receiving an incoming call to a facsimile machine of a store or a service company that accepts orders for "ZZ",
It becomes possible to transmit the consumable goods purchase order (step S79). When the contents of the consumables to be ordered are specified in advance and the consumables order form by facsimile communication is placed on the facsimile telephone device of the communication terminal device for facsimile transmission, and waiting In that case, as in the case of the above-mentioned ink (red) ribbon, it is assumed that the consumable goods purchase order for the consumable goods "ZZ" is automatically ordered by automatic calling, automatic dialing and automatic facsimile transmission. I don't mind.

[0187] Here, when the remaining amount confirmation operation for all the consumables is completed and no shortage condition regarding the consumables is detected, the "call button" 5b ₁ is originally operated to connect. For example, the main server device 12, which is an intended partner, is connected, and the "main menu" screen D1 shown in FIG. 4 is displayed on the screen.

On the other hand, when a shortage condition regarding any consumable item is detected and an ordering operation regarding the consumable item is performed, the public connected by telephone or facsimile communication for ordering the consumable item. After the connection of the line network 20 is released, by operating the “calling button” 5b ₁ again, the connection to the main server device 12, which is the other party to be originally connected, is returned to the state shown in FIG. The “main menu” screen D1 shown may be displayed on the screen, or because the consumables are in short supply,
Even if the communication start instruction is given by operating the “call button” 5b ₁ , the communication start instruction may be canceled.

In the operation flowchart of FIG. 10, the remaining amount confirmation operation is performed only for the consumables that are not subject to order acceptance by the consumables ordering server device 13. After that, the "call button" 5b ₁ is pressed. Although it is described that the operation to connect to the original connection destination by the operation is activated,
The present invention is not limited to such a case, and the operation of confirming the remaining amount of all the consumables used in the facsimile telephone device 10 including the consumables that are subject to order acceptance by the consumables ordering server device 13 is performed. In addition, the consumable item remaining amount checking operation may be ended for the first time.

Further, in the operation flow chart of FIG. 10, as in the case of FIGS. 7 and 8, the check order for confirming the remaining amount of each consumable item is battery, ..., YYY, ink (red) ribbon ,. Although the example is shown in the order of ZZZ, the order is not limited to this order, and any consumable item may be prioritized and the check regarding the confirmation of the remaining amount may be started.

In the operation flowchart of FIG. 10, batteries, ..., YYY, ink (red) ribbon ,.
When the shortage of remaining amount is detected for any of the ZZ consumables and the ordering procedure is completed, the execution of the consumables ordering process is terminated without shifting to the remaining amount check operation for the next consumable. However, it is also possible to shift to the operation of checking the remaining amount of the next consumable item without ending the consumable item ordering process.

[0192]

As described in detail above, according to the consumable goods ordering system and the consumable goods ordering system, the communication terminal device and the server device using the ordering method according to the present invention, the communication start of the communication terminal device is started. In this case, when it is detected that the remaining amount of the consumables used in the communication terminal device becomes small and falls below a preset threshold value for each consumable product, it is consumed to the user of the communication terminal device. Notifying the user of the fact that the consumable item is in a state of insufficient quantity makes it possible to recognize the trigger for ordering the consumable item, and to the user via the Internet (ie, ordering the consumable item). By providing an interactive online ordering-type consumables ordering service using a server device, the user can select a desired consumables from a plurality of candidates by a simple operation. Orderable become.

On the other hand, even at a store or a service company that sells such consumables, by providing an online consumables ordering service that combines a communication terminal device and a server device (that is, a consumables ordering server device), It is possible to expand the opportunity for receiving orders for consumables and increase the amount of consumables ordered. By automating the consumables ordering system in the consumables ordering server device that receives orders for the consumables, It is possible to reduce management costs related to product orders. Further, it is possible to prevent the establishment of a new store or service providing base for such consumables, and it is possible to reduce the cost of opening and maintaining a new store or service providing base.

Further, even if it is detected that the remaining amount of the consumable item becomes small and the threshold value is preset for each consumable item, the user desires to place an order for the consumable item. If not, for example, if you want to prevent accidentally making duplicate orders for consumables that are the same as those already ordered online or by telephone or facsimile communication, the user can To prevent the ordering operation from being executed, for example, implement a mechanism that does not display a subsequent online ordering screen for the consumable item, or ordering related information including a telephone number or a facsimile number indicating that ordering is necessary and the ordering party. Therefore, it is possible to prevent an erroneous duplicate ordering operation and a wasteful ordering operation.

Further, as described above, even in the case where a mechanism for preventing the subsequent online ordering screen and the ordering related information from being displayed for the same consumable item as the consumable item for which an ordering operation has once been performed is realized. , When the consumable item has been replenished, it is detected again that the remaining amount of the consumable item has become small and has fallen below the preset threshold value for each consumable item. In this case, the online ordering screen in the interactive communication mode with the consumable goods ordering server device concerning the consumable goods or the ordering related information for ordering by telephone or facsimile communication is automatically restored to the state of being displayed again. By implementing the mechanism, the desired consumable item can be reordered by a simple operation.

Further, even if it is detected that the remaining amount of the consumable item becomes small and falls below the threshold value set in advance for each consumable item, the consumable item interacts with the consumable item ordering server device. If it is not a consumable item that is subject to online ordering by type communication, and if it is a consumable item that is subject to ordering by telephone, if it is a consumable item that is subject to ordering by telephone By automatically displaying the order-related information including the telephone number indicating the destination, the user uses the telephone to call the telephone of the operator of the dealer or service company who handles the order acceptance of the consumables. However, since it is possible to verbally convey the order contents of the consumable item to the operator, a new installation of the consumable item ordering server device relating to the consumable item is possible. Can be eliminated, it is possible to reduce the investment.

Further, even if it is detected that the remaining amount of the consumable item has become small and has fallen below the threshold value set in advance for each consumable item, the consumable item interacts with the consumable item ordering server device. If the consumable item is not an online orderable consumable item by type communication, and if it is a consumable item that is ordered by facsimile communication, the fact that the consumable item is ordered by facsimile communication By automatically displaying the order-related information including the facsimile number shown, the user makes a call to a facsimile machine set in a store or a service company that handles order acceptance of the consumable item, Since it is possible to send the order contents of the consumables by facsimile, it is not necessary to newly install a consumables ordering server device for the consumables. Can be, it is possible to reduce the investment.

[Brief description of drawings]

FIG. 1 is a block configuration diagram showing an example of a configuration of a facsimile telephone device used as an example of a communication terminal device according to the present invention.

FIG. 2 shows a communication terminal device for ordering consumables, which is interconnected via a public line network or the Internet with a specific facsimile device or a specific telephone that handles the consumables, or a consumables ordering server device. It is a network block diagram which shows an example of the existing structure.

FIG. 3 is an address correspondence table exemplifying a telephone number / facsimile number indicating an ordering destination corresponding to each consumable item used in the communication terminal device and a URL address of the consumable item ordering server device corresponding to each consumable item.

FIG. 4 is a screen transition diagram regarding a transition of an ordering guide screen in a general consumable goods ordering operation (that is, an online ordering operation) for a consumable goods ordering server device.

FIG. 5 is a screen transition diagram showing an example of a transition of a consumable item ordering guide screen according to the present invention.

FIG. 6 is a diagram showing an example of a consumable goods order form when a consumable goods order is placed by facsimile communication.

FIG. 7 is an operation flowchart illustrating a basic flow of an online ordering operation regarding a consumable item to be handled in the consumable item ordering server device.

[Fig. 8] Fig. 8 shows a flow of operation for suppressing (regulating) the activation of the ordering operation so that the online ordering operation for the same consumable item may not be activated many times when the acceptance of the online ordering operation for the consumable item is completed. It is an operation | movement flowchart demonstrated.

[FIG. 9] A flow of an operation that suppresses (regulates) the activation of the ordering operation so that the online ordering operation regarding the same consumable item cannot be activated many times when the online ordering operation regarding the consumable item is activated. 8 is a flowchart of an operation to be performed.

FIG. 10 is an operation flowchart illustrating a basic flow of an ordering operation by telephone or facsimile communication regarding a consumable item not handled by the consumable item ordering server device 13.

[Explanation of symbols]

1a ... controller, 1b ... main memory, 1b ₁ ... ordering operation completion information, 1b ₂ ... Ordering booted information, 1b ₃ ... address table, 2 ... image reading apparatus, 3 ... printing apparatus, 3a ... recording sheet remaining amount detecting apparatus, 3b ... ink level detecting unit, 4 ... display device, 5a ... dial buttons, 5b ... operation buttons, 5b ₁ ... call button, 5b ₂ ... reset button, 6a
… Speaker, 6b… Microphone, 6c… Handset, 6d
... handset up / down detection device, 7 ... timer, 8 ... modem, 9 ... network control device, 10 ... facsimile telephone device, 1
DESCRIPTION OF SYMBOLS 1 ... Communication terminal device, 12 ... Main server device, 13 ... Consumables ordering server device, 14 ... Telephone, 15 ... Facsimile device, 20 ... Public line network, 30 ... Internet.

Claims (16)

[Claims] 1. A communication connection function for connecting to a public line network and / or the Internet based on an instruction from a user and one-to-one correspondence with each consumable item used, and predetermined for each consumable item. A communication terminal device having a consumable item remaining amount detecting means capable of detecting that the remaining amount of each consumable item has decreased below a predetermined threshold value; And a consumables ordering server device capable of accepting an ordering request regarding the consumables from the communication terminal device via the communication terminal device, and performs an online ordering of consumables from the communication terminal device to the consumables ordering server device. In a consumables ordering system capable of enabling communication, when the user of the communication terminal device issues an instruction to start communication to the public line network and / or the Internet, the communication is started. In the remaining amount confirmation operation of each consumable product performed prior to the above, when the remaining amount decreases below the predetermined threshold value and the consumable item that is in an insufficient state is detected by the consumable item remaining amount detection means. , The consumable item ordering server device corresponding to the consumable item in which the insufficient condition is detected is automatically selected, and the consumable item ordering server device is automatically connected to the consumable item ordering server device. A consumables ordering system, which enables an online ordering operation by an interactive communication mode for replenishing the detected consumables. 2. The consumable item ordering method according to claim 1, wherein when the online ordering operation for replenishing the consumable item from the communication terminal device to the consumable item ordering server device is completed, the consumable item is completed. The ordering operation completion information indicating the completion of the ordering operation is set and stored in the storage device of the communication terminal device, and then the user of the communication terminal device issues an instruction to start communication to the public line network and / or the internet. In the operation of confirming the remaining amount of each consumable item that is carried out prior to the activation of the communication, the remaining amount decreases below the predetermined threshold value by the consumable item remaining amount detection means and becomes insufficient. When a falling consumable item is detected, the ordering operation completion information previously stored in the storage device is referred to, and the same consumable item as the detected consumable item is detected. If the ordering operation completion information regarding the consumable item is in the set state, the consumable item ordering server device corresponding to the consumable item for which the insufficient condition is detected is not selected and connected, and the insufficient condition is detected. The consumables ordering method, wherein the online ordering operation for replenishing the consumables that has been stored is suppressed. 3. The consumable item ordering method according to claim 1, wherein when the online ordering operation for replenishing the consumable item to the consumable item ordering server device is started from the communication terminal device, The order activation information indicating the activation of the ordering operation regarding the consumable item is set and stored in the storage device of the communication terminal device, and thereafter, the user of the communication terminal device transmits the communication to the public line network and / or the internet. In the remaining amount check operation of each consumable item that is performed prior to the start of the communication when a start instruction is issued, the remaining amount decreases below the predetermined threshold value by the consumable item remaining amount detection means and is insufficient. When a consumable item falling into a state is detected, the order activation information previously stored in the storage device is referred to, and the consumable item in which the insufficient state is detected is detected. When the order activation information related to the same consumable item is in the set state, the consumable item ordering server device corresponding to the consumable item in which the insufficient state is detected is not selected and connected, and the insufficient state The method of ordering consumables according to claim 1, wherein the online ordering operation for supplementing the consumables that has been detected is suppressed. 4. The consumables ordering method according to claim 2, wherein the storage device stores the ordering operation completion information or the ordering-started information and stores the consumables. When the remaining amount of consumables detection means of the terminal device detects that the remaining amount of the consumables exceeds the predetermined threshold value,
By resetting and storing the set state of the ordering operation completion information or the ordering completion information stored in the storage device, the suppression state of the online ordering operation for the consumable item ordering server device related to the consumable item is released. A consumables ordering method characterized by being performed. 5. A communication connection function for connecting to a public line network and / or the Internet based on an instruction from a user, a telephone function for making and receiving a telephone call, and one-to-one correspondence with each consumable item used. And a communication terminal device having a consumable item remaining amount detecting means capable of detecting that the remaining amount of each consumable item has decreased below a predetermined threshold value for each consumable item, A consumables ordering server device, which is installed corresponding to each consumables and can accept an ordering request regarding the consumables from the communication terminal device via the Internet, and orders the consumables from the communication terminal device. In a consumables ordering system that allows online ordering of consumables to a server device, a public line network and / or
Alternatively, in the operation of confirming the remaining amount of each consumable item that is performed prior to the activation of the communication when an instruction to activate the communication to the Internet is given, the value is equal to or less than the threshold value previously determined by the consumable item residual amount detection means. When a consumable item that is in a shortage state due to a low remaining amount is detected, the consumable item for which a shortage condition is detected is a consumable item that is not subject to order acceptance by the consumable item ordering server device, and a telephone contact is made. If it is detected that the consumable item is subject to the oral ordering by the customer, the consumable item for which the shortage condition has been detected is a consumable item subject to the oral ordering by telephone. By automatically displaying the order-related information including the telephone number indicating the ordering party of the consumable item, the consumable item can be automatically displayed without activating the online ordering operation for the consumable item ordering server device. Note accept a call to the operator of the telephone to perform, consumables ordering scheme insufficiency is characterized in that occupy perform ordering operation by telephone contact for replenishing the consumable detected. 6. The consumable product ordering method according to claim 5, wherein when the ordering operation by telephone communication for replenishing the consumable product from the communication terminal device to the operator's telephone is completed, the consumable product is completed. The ordering operation completion information indicating the completion of the ordering operation is set and stored in the storage device of the communication terminal device, and then the user of the communication terminal device issues an instruction to start communication to the public line network and / or the internet. In the operation of confirming the remaining amount of each consumable item, which is performed prior to the activation of the communication when
When the consumable item whose remaining amount decreases below the predetermined threshold value and is in a shortage state is detected by the consumable item remaining amount detecting means, the ordering operation completion information previously stored in the storage device. When the ordering operation completion information regarding the same consumable item as the consumable item for which the shortage state is detected is in the set state, the shortage state is prevented by not displaying the ordering related information. The consumables ordering method is characterized in that no call is made to the telephone set of the operator who receives the ordering of the consumables, which has been detected, and the ordering operation by telephone contact for replenishing the consumables is suppressed. 7. The consumable goods ordering system according to claim 5, wherein when the ordering operation is activated by telephone communication from the communication terminal device to the operator's telephone to replenish the consumable goods, The order activation information indicating the activation of the ordering operation regarding the consumable item is set and stored in the storage device of the communication terminal device, and thereafter, the user of the communication terminal device transmits the communication to the public line network and / or the internet. In the remaining amount check operation of each consumable item that is performed prior to the start of the communication when a start instruction is issued, the remaining amount decreases below the predetermined threshold value by the consumable item remaining amount detection means and is insufficient. When a consumable item that has fallen into a state is detected, the order activation information previously stored in the storage device is referred to, and the consumable item in which the insufficient state is detected is detected. If the order activation information regarding the same consumable item as the item is in the set state, the operator accepts the order for the consumable item in which the insufficient condition is detected by not displaying the order related information. No call is made to the telephone, and the ordering operation by telephone communication for replenishing the consumable item is suppressed. 8. The consumable item ordering method according to claim 6 or 7, wherein the communication regarding the consumable item stored in the storage device with the ordering operation completion information or the order activation information is set. When the remaining amount of consumables detection means of the terminal device detects that the remaining amount of the consumables exceeds the predetermined threshold value,
By resetting and storing the set state of the ordering operation completion information or the ordering activated information stored in the storage device, it is possible to release the ordering operation inhibition state by telephone contact regarding the consumable item. A characteristic consumables ordering system. 9. A communication connection function for connecting to a public line network and / or the Internet based on an instruction from a user, a facsimile communication function for transmitting and receiving facsimile information, and one-to-one correspondence with each consumable item used. And a communication terminal device having a consumable item remaining amount detecting means capable of detecting that the remaining amount of each consumable item has decreased below a predetermined threshold value for each consumable item, A consumables ordering server device, which is installed corresponding to each consumables and can accept an ordering request regarding the consumables from the communication terminal device via the Internet, and orders the consumables from the communication terminal device. In a consumables ordering system that allows online ordering of consumables to a server device, a public line network and / or Alternatively, in the operation of confirming the remaining amount of each consumable item that is performed prior to the activation of the communication when an instruction to activate the communication to the Internet is given, the value is equal to or less than the threshold value previously determined by the consumable item residual amount detection means. If a consumable item is detected that is running low and is running low,
When it is detected that the consumable item for which the shortage state is detected is a consumable item that is not subject to order acceptance by the consumable item ordering server device and that the consumable item is an orderable subject item by facsimile communication. Automatically displays order-related information including the fact that the consumable item for which a shortage condition has been detected corresponds to a consumable item to be ordered by facsimile communication and a facsimile number indicating the ordering party of the consumable item. In order to replenish the consumable item for which a shortage condition has been detected by calling the facsimile device that receives the order for the consumable item without activating the online ordering operation for the consumable item ordering server device. Consumables ordering method characterized by performing ordering operations by facsimile communication of. 10. The consumable item ordering method according to claim 9, wherein when the ordering operation by facsimile communication for replenishing the consumable item from the communication terminal device to the facsimile device is completed, the consumable item is concerned. The ordering operation completion information indicating the completion of the ordering operation is set and stored in the storage device of the communication terminal device, after which the user of the communication terminal device gives an instruction to start communication to the public line network and / or the internet. When the remaining amount of each consumable item is checked prior to the start of the communication, the remaining amount decreases below the threshold value set in advance by the consumable item remaining amount detection means and falls into an insufficient state. If a consumable item is detected, the ordering operation completion information previously stored in the storage device is referred to, and the erasure detected when the shortage condition is detected. When the ordering operation completion information regarding the same consumable item as the consumable item is in the set state, the ordering related information is not displayed, and the ordering of the consumable item in which the insufficient state is detected is accepted. A consumables ordering method, wherein a call is not made to a facsimile device and the ordering operation by facsimile communication for replenishing the consumables is suppressed. 11. The consumable item ordering system according to claim 9, wherein when the ordering operation is started by facsimile communication for replenishing the consumable item from the communication terminal device to the facsimile device, the consumable item is consumed. The order activation information indicating the activation of the ordering operation regarding the product is set and stored in the storage device of the communication terminal device, and then the public line network and / or the
Alternatively, in the operation of confirming the remaining amount of each consumable item that is performed prior to the activation of the communication when an instruction to activate the communication to the Internet is given, the value is equal to or less than the threshold value previously determined by the consumable item residual amount detection means. When a consumable item whose remaining amount decreases and falls into an insufficient state is detected, the order activation information previously stored in the storage device is referred to, and the same consumable item in which the insufficient state is detected is detected. In the case where the ordering-started information regarding the consumables is in the set state, by not displaying the ordering-related information,
A consumables ordering method characterized in that a call is not made to a facsimile device that receives an order for the consumables in which a shortage state is detected, and the ordering operation by facsimile communication for replenishing the consumables is suppressed. . 12. The consumable item ordering method according to claim 10, wherein the storage device stores the ordering operation completion information or the ordering completion information and stores the consumable item in the communication. If the consumable item remaining amount detecting means of the terminal device detects that the remaining amount of the consumable item exceeds the predetermined threshold value, the ordering operation completion information stored in the storage device or A consumables ordering method, wherein resetting and storing the set state of the ordering-started information releases the suppression state of the ordering operation by facsimile communication regarding the consumables. 13. A consumables ordering system, wherein a consumables ordering operation is performed by using the consumables ordering method according to any one of claims 1 to 12. 14. A communication terminal device, wherein a consumable item ordering operation is performed by using the consumable item ordering method according to any one of claims 1 to 12. 15. The communication terminal device according to claim 14,
A communication terminal device comprising a facsimile telephone device. 16. A server device, wherein an order for a consumable item is received by using the consumable item ordering method according to any one of claims 1 to 12.