JP2000078628A - Information management device for speech partner - Google Patents

Abstract

PROBLEM TO BE SOLVED: To simply register new data to a personal electronic telephone directory. SOLUTION: A personal computer 1 is provided with a speech history table that automatically stores a speech history of outgoing and incoming calls, gives a name of an opposite party to data selected from the speech history table and registers the resulting data to an electronic telephone directory of the personal computer 1 as electronic telephone directory data. Furthermore, the personal computers 1 are interconnected by a LAN 3 and a server 4 on the LAN 3 stores personal electronic telephone directory data so that any personal computer 1 can access the electronic telephone directory data of the server 4.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information management apparatus for a communication partner using a personal computer, that is, a computer telephony integration (CT).
I) Related to the device.

[0002]

2. Description of the Related Art Conventionally, when registering the name, telephone number, and the like of a call partner in an electronic telephone directory, the information management device of the call partner has to manually input all of them.

[0003] Further, since the electronic telephone directory is stored in the storage device of the information management device, when the electronic telephone directory is transferred to another information management device due to a change of seat, the information used before the change of the seat is used. It is necessary to download the data of the electronic telephone directory in the management device once to a floppy disk and then upload the data to the electronic telephone directory in the information management device after the change of seats.

[0004]

However, in the conventional method as described above, when the caller is registered in the electronic telephone directory at a later date, the user opens the electronic telephone directory and checks the telephone number of the other party. However, there is a drawback that required items must be entered.

[0005] In addition, there is a drawback that moving the data in the electronic telephone directory takes a lot of time when changing seats.

The present invention has been made to solve such conventional problems, and facilitates registration in an electronic telephone directory by recording a call history.

Further, by uploading the data of the electronic telephone directory to the server, the electronic telephone directory can be used from any information management device.

Further, in the case of notification of the caller number, not only the number of the caller but also other various information including the name of the caller are displayed by using the electronic telephone directory.

[0009]

According to a first aspect of the present invention, there is provided an information management apparatus connected to a telephone exchange via a telephone terminal device, comprising at least a telephone number and a partner name. An electronic telephone directory having a function of searching for a desired telephone number stored in association with a call history table, a call history table for automatically recording call history information each time an outgoing call and an incoming call are made, and recording in the call history table Registration means for transferring and registering the call history information to the electronic telephone directory.

According to the present invention, since the call history is automatically recorded, the data can be easily stored in the electronic telephone directory based on the call records of the outgoing and incoming calls.

According to a second aspect of the present invention, in the communication partner information management apparatus according to the first aspect of the present invention, after the registration means designates an arbitrary one call record on the call history table, It is characterized in that it has means for adding a call partner name and related data to the telephone number in the record and registering it in the electronic telephone directory.

According to the present invention, since the telephone number of the call partner is recorded in the call history table, an arbitrary one call record is selected, and the data based on this record includes the name of the call partner and related data. Just by adding, it can be added to the electronic phonebook.

According to a third aspect of the present invention, there is provided a communication partner information management apparatus according to the second aspect, wherein the information management apparatus further comprises:
Collating the caller number with a telephone number in the electronic telephone directory,
If the names match, a means for extracting a corresponding partner name from the electronic telephone directory and displaying the same on a pop-up display screen is provided.

According to the present invention, when the caller ID notification service is used, the name of the caller can be displayed together with the telephone number of the caller, so that the caller ID notification service can be used more effectively.

According to a fourth aspect of the present invention, in the information management apparatus of the other party, in the second aspect of the invention, the information management apparatus further comprises a caller selecting one call record from the call history table. Means for automatically sending outgoing call information and a telephone number to the calling terminal device by performing a calling operation.

According to the present invention, a call can be made only by selecting a desired party from the parties recorded in the call history table, so that a call to a party who frequently communicates is simplified.

According to a fifth aspect of the present invention, in the communication partner information management apparatus according to the second aspect, the information management apparatus further comprises: means for connecting to a server via a local area network; Means for uploading the telephone directory data to the server, whereby the electronic telephone directory data can be transferred to another information management device.

According to the present invention, even when a seat is moved, the user can use his / her own electronic telephone directory only by downloading the electronic telephone directory from the server to the destination information management apparatus.

[0019]

FIG. 1 is a system configuration diagram according to an embodiment of the present invention.

In FIG. 1, reference numeral 1 denotes a personal computer (hereinafter abbreviated as a personal computer) as a plurality of information management devices including electronic telephone directory data, 2 denotes a telephone call terminal device provided corresponding to the personal computer, Is a local area network (hereinafter abbreviated as LAN) connecting a plurality of personal computers 1 and a server, and 4 is a server (file server) connected to the LAN 3.

Reference numeral 5 denotes a private branch exchange. Reference numeral 51 denotes a line circuit which is a component of the private branch exchange 5. One is connected to the telephone terminal 2 and the other is a time-division switch of the private branch exchange 5 (in this embodiment, the private telephone A time-division exchange is assumed as the exchange) 53.

A central control unit 54 controls the private branch exchange 5, a main storage unit 55 for storing a control program and data of the private branch exchange 5, and a plurality of central office trunks 52.

Reference numeral 6 denotes a public telephone network for connecting subscriber telephones 7 to each other and connecting the subscriber telephone 7 to the private branch exchange 5.

In the present embodiment, the case where the telephone terminal 2 is connected to the public telephone network 6 via the private branch exchange 5 has been described, but the telephone terminal 2 is directly connected to the public telephone network without the private branch exchange 5. It is also possible to connect to a telephone exchange.

FIG. 2 is a block diagram showing the configuration of the communication terminal device 2. Reference numeral 21 denotes a line interface connected to the line circuit 51 of the private branch exchange 5, and reference numeral 22 denotes a communication control device.
Reference numeral 3 denotes a speaker and a communication circuit to which a handset is connected, 24 denotes a speaker, and 25 denotes a handset.

Reference numeral 26 denotes a main controller for controlling the entire communication terminal device 2, and 27 denotes a serial interface for exchanging information between the main controller 26 and the personal computer 1. In this embodiment, a computer is generally used. R used
The S232C interface is used.

Reference numeral 28 denotes a power supply for converting the power supplied from the private branch exchange through the line to the operating voltage of the telephone terminal 2.

FIG. 3 shows a screen of a computer telephony integration (CTI) device in which a multi-functional telephone terminal is virtually realized on the screen of the personal computer 1.

FIG. 3 shows a screen displayed on the personal computer screen when the personal computer 1 activates the application software for a telephone call, for controlling the telephone terminal 2 by operating a keyboard and a mouse. Is an operation surface as a multifunctional telephone terminal device.

Reference numeral 101 denotes a display unit, 102 denotes an on-hook state display button, 103 denotes an on-hook button, 104 denotes a dial button, 105 denotes a free function button, and includes several other function buttons.

The center portion slightly to the right is a portion that can be realized by using a personal computer, 106 is an auto dial button, 109 is a button for switching pages of 24 auto dial buttons, and 110 is the auto dial button. This is a display unit indicating which customer page the button is.

In FIG. 3, a right end portion 107 is a personal telephone directory call button, and a call history call button 108.

First, a personal computer screen as a computer telephony integration (CTI) device,
A portion of FIG. 3 which simulates the operation surface of the left-side multi-function communication terminal device will be described.

To make a call, the caller clicks on-hook button 103 on the screen of FIG. 3 with a mouse. When the on-hook button 103 is clicked, it indicates that the on-hook state display button 102 is in the on-hook state.

When using the free function button 105 (hereinafter referred to as an auto-dial button) set for the auto-dial, it is not necessary to press the on-hook button 103; The state is displayed on the on-hook state display button 102, and the dial number is automatically transmitted. A pause between dials for waiting for the second dial tone when an outgoing line is dialed by an auto dial is automatically inserted with a preset value.

The on-hook state is indicated by R in FIG.
The communication terminal device 2 through the S232C interface 27
Is transmitted to the main controller 26. Under the control of the main control device 26, the communication control device 22
, A DC loop is formed for the private branch exchange 5, and the private branch exchange 5 is started. The private branch exchange 5 returns a dial tone upon receiving the start signal.

After the calling party hears the dial tone sent from the private branch exchange 5, the calling number is dialed by the dial button 10
Enter 4 by clicking with a mouse or by pressing a numeric key on the keyboard. The dialed number is sequentially displayed on the display unit 101, so that the number can be confirmed.

When the auto dial button 105 is pressed, the transmission of the called number of the other party is started at an appropriate timing without confirming the dial tone. Also in this case, the call number of the other party is displayed on the display unit 101.

The dialed number is transmitted from the personal computer 1 to the RS.
Call terminal device 2 via 232C interface 27
Is transferred to the main control device 26, and converted into a signal format that can be received by the private branch exchange 5 by the communication control device 22,
The data is sent to the private branch exchange 5 through the line interface 21 and the line circuit 51.

In the case of an outside line transmission, the outside line identification number, for example, "0" is dialed to connect to the outside line, and after hearing the second dial tone (or after taking a pause), the other party's number is dialed.

In the case of an extension transmission, the private branch exchange 5 completes the connection and calls the other party, and when the other party answers, a call can be made using the handset 25 of the telephone terminal 2.

In the case of an outgoing call, the operation on the calling side is the same, except that the call is connected to one of the subscriber telephones 7 through the private branch exchange 5 and the public telephone network 6.

The volume during a call can be adjusted by clicking the volume up button and the volume down button with a mouse.

When a call is made by clicking on-hook button 103 with a mouse, a dial tone from private branch exchange 5 is monitored by speaker 24. Therefore, in the case of an outside line transmission, the second dial tone is also heard through the speaker 24.

The volume of the speaker at this time can also be adjusted with the volume up button and the volume down button.

The free function button 105 can be used for outgoing calls, incoming calls, and automatic dialing.

When the free function button set for outside line transmission is clicked with a mouse, outside line identification number "0" is displayed.
You can connect directly to an outside line without dialing.

With the free function button set as the outside line incoming call button, when there is an incoming call from an outside line, the incoming call is displayed, and by clicking the button with the mouse, the call to the outside line is immediately entered.

The assignment of the free function buttons and functions is performed by software.

Next, functions and operations related to the present invention in the center of the screen of the personal computer 1 shown in FIG. These are functions that can only be performed using a personal computer.

The auto dial button 106 has a further 24
Add buttons. In addition, the page switching button 10
9 can switch pages of 24 auto dial buttons.

By assigning a page to each customer, the name of the customer can be displayed on the customer page display section 110.
It's easier to use, and it's easier to find a person to call.

Next, the personal electronic telephone directory function and the call history function at the right end of FIG. 3 will be described.

When personal telephone directory button 107 in FIG. 3 is clicked on with a mouse, personal electronic telephone directory screen shown in FIG.

In FIG. 8, 201 is a destination list area, 202 is a search area, 203 is a classification area, and 204 is
Is a search start button, 205 is an additional registration button in the telephone directory, 206 is a call button to the selected partner, 207 is a partner name display area for obtaining detailed data of the partner, 2
Reference numeral 08 denotes a display unit of the destination telephone number displayed on the destination name display unit 207, and reference numeral 209 denotes an area for displaying detailed data of the destination displayed on the destination name display unit 207.

When making a call using the personal telephone directory, the line of the syllabary of the first letter of the name of the person to be called is selected from the classification area 203 by clicking the mouse.

The other party belonging to the selected category is displayed in the other party list area 201. If the other party does not appear in the other party list area, scroll to find the other party, and click with the mouse to display the other party name in the search area 202.

In this state, when call button 206 is clicked with a mouse, call information and dial numbers are transmitted from personal computer 1 to main controller 26 through RS232C interface 27 of telephone terminal 2.

Under the control of the main control device 26 of the communication terminal device 2, an instruction for calling is issued to the communication control device 22.
The line interface 21 is instructed to form a DC loop with respect to the line circuit 51, and dial signals are sequentially sent to the line circuit 51 at a timing until a dial sound is returned.

In this way, the other party can be automatically called and a call can be made.

To search the detailed data of the destination displayed in the search area 202, a search start button 204
By clicking, detailed data can be displayed in the destination name display section 207, the destination telephone number display section 208, and the destination data display area 209.

When the public telephone network is an integrated services digital network (hereinafter referred to as ISDN), a subaddress in the ISDN can be displayed in a calling subaddress column. Also, if you enter the extension number of the other party in the calling sub address field,
The extension number can also be displayed.

If data cannot be stored in the destination data column 209, a separate file and the file name can be entered in the attached file name column, so that the data amount is not limited.

After inputting the destination name from the keyboard to the destination name display part 207, the destination telephone number to the destination telephone number display part 208, and the detailed data to the destination data display area, registration in the destination list area 201 New data can be registered by clicking button 205 with a mouse.

By clicking the call history button 108 provided at the right end of FIG. 3 with a mouse,
The call history display screen of FIG. 9 can be displayed.

FIG. 9 shows a screen for recording the history of the other party who made a call, regardless of whether the call was made or not, and the recording is automatically performed.

When there is a person who wants to make a call on the call history display screen of FIG. 9, the color of the line is reversed by clicking the line of the other person on the screen with the mouse, and the other party of the line is Indicates that was selected.

In this state, if call button 301 at the right end in FIG. 9 is clicked on with a mouse, a call is automatically transmitted in the same procedure as that of the automatic dial, and the other party is called.

The number of call histories that can be recorded on the call history screen is determined, and new calls are recorded preferentially. Therefore, when the screen becomes full, the oldest records are erased in order.

In the case where a call is made to a party not registered in the electronic telephone directory or an incoming call is received from a party not registered, and it is desired to keep the other party in the personal telephone directory, the following procedure is used. You can register.

That is, since only the other party's telephone number is displayed on the call history screen, the line is clicked and selected with the mouse (the color of the character is inverted), and the registration button 302 at the right end of FIG. 9 is clicked with the mouse. By doing so, the personal electronic telephone directory screen FIG. 8 appears. After inputting the name of the other party on the personal telephone directory screen, registration is completed by clicking registration button 205 with a mouse.

Next, the processing of the telephone terminal device and the personal computer 1 when a call is received will be described with reference to FIG.

The call terminal device 2 constantly monitors the detection of an incoming call (step S101).

For example, when there is an incoming call from one of the subscriber telephones 7 and the connection is made via a public telephone network having a caller ID notification function and a private branch exchange, the main controller 26 sets the caller The number is extracted (step S102). If no caller ID has been sent, this operation is omitted.

When the caller number is extracted, the ringer (speaker) is sounded to notify that there is an incoming call (step S103).

Main controller 26 sends the calling party number and the incoming call information to personal computer 1.

Then, it is monitored whether or not the call terminal device 2 has gone off-hook (step S105). When the off-hook is detected, the personal computer 1 is notified (step S10).
6).

Thus, the communication state is entered (step S).
107).

On the other hand, the personal computer 1 constantly monitors the incoming information from the telephone terminal 2 (step S2).
01), the caller number (only when the caller number notification function is provided) sent from the call terminal device 2 is extracted (step S202).

Then, the call history data is stored in the call history list shown in FIG. 9 (step S203).

Further, it is checked whether or not the caller number is registered in the electronic telephone directory (step S204). If the caller number is registered, registration data (caller name etc.) is extracted (step S205), and FIG. The caller name (destination name), telephone number, and detailed data (if any) are displayed on the pop-up display screen shown in
Is displayed to notify the incoming call (step S206).

If the caller number is not registered in the electronic telephone directory, only the caller's telephone number is displayed to notify the incoming call.

Then, the response signal from the telephone terminal 2 is monitored (step S207).
Button 102 is changed to the display during call (step S20).
8).

Next, the calling process of the personal computer 1 and the call terminal device 2 will be described with reference to the flowchart of FIG.

In making a call, the caller decides whether to make a call using an automatic dial (step S301), to make a call using a call history (step S302), or to make a call using a personal telephone directory (step S303).

When making a call by using the auto dial, the auto dial button 105 or 10
6 is designated by clicking with the mouse (step S30).
4) Click the call button to extract the corresponding dial number from the electronic telephone directory (step S312), save the record in the call history table (step S313),
The transmission information including the dial information is transmitted to the call terminal device 2 (step S314).

Thereafter, reception of the response information from the telephone terminal is monitored (step S315). When the response information is received, the mark of the button 102 in FIG.

When making a call using the call history (step S302), the call history button 108 shown in FIG. 3 is clicked on with a mouse to call the call history table shown in FIG. 9 (step S305).

Then, the called party is searched from the call history table, and the color of the character is inverted by clicking on the line with the mouse (step S306). If the call button 301 is clicked on with the mouse, the call is automatically transmitted (S307). ), The record is stored in the call history table as the latest call history (step S313).

The subsequent operation is the same as in the case of the automatic dial.

When using the personal telephone directory (step S3
03), the personal telephone directory button 107 at the right end of FIG. 3 is clicked with a mouse to call up the electronic telephone directory screen of FIG. 8 (step S308).

As described above, the called party is specified on the electronic telephone directory screen (step S309), and the call button 206 at the right end in FIG. 8 is clicked with the mouse.

If the call button 206 is clicked on with a mouse, a call is automatically sent (S312), and a record of the call is stored in the call history table (step S313). Subsequent operations are the same as in the case of the auto dial.

If none of the auto-dial, call history, and personal telephone directory can be used (step S303), FIG.
The dial number is input using the dial 104 or the keyboard (step S310), and the personal computer 1 receives the dial number (step S311).

Also in this case, the latest call record is stored in the call history table (step S313). Subsequent operations are the same as in the case of the auto dial.

Next, the transmission process of the telephone terminal 2 will be described.

The call terminal device 2 constantly monitors outgoing information from the personal computer 1 (step S401), and upon receiving the outgoing information, sends outgoing information including dial information to the private branch exchange 5 (step S402).

Thereafter, the response of the called party is monitored (step S
403) If there is a response, the response is notified to the personal computer 1 (step S404), and the communication state is entered (step S40).
5).

According to the flowchart of FIG.
, The flow of registration from the call history to the electronic telephone directory will be described.

By clicking the call history button 108 in FIG. 3 with a mouse (step S501), the call history table in FIG. 9 is displayed (step S502).

[0101] From the call history table, a partner to be registered in the electronic telephone directory is found, and the line is clicked with the mouse to invert the color of the character and select it (step S503).

In this state, when registration button 302 is clicked on with a mouse (step S504), the server selects the user's personal telephone directory according to the user's information, and the screen is displayed on the user's electronic telephone directory screen (FIG. 8). ) (Step S505).

Input the relevant data such as the name of the destination (if not present) and the workplace of the destination from the keyboard (step S50).
6) When registration button 205 is clicked on with a mouse (step S507), the data on the screen is registered in the electronic telephone directory (step S508).

As described above, the call history is automatically created regardless of the outgoing call and the incoming call, and the call history can be selected from the call history and replaced with the personal electronic telephone directory. It is.

The shared server 4 stores the data (file) of the electronic telephone directory sent from the personal computer by a predetermined operation of the personal computer. Each operator clicks the read button 210 shown in FIG. 8 from the data (file) with a mouse, and designates the files to be batch-expanded in the destination list shown in FIG. Register with.

With such a configuration, even when the seat is changed, the personal telephone directory data created for each individual can be transferred to another personal computer 1 via the server 4.
It will be easy to move.

Therefore, there is no need to take the trouble of once downloading to a floppy disk, moving in the form of hardware, and uploading it again to the target personal computer.

[0108]

According to the present invention, by recording the call history of both incoming and outgoing calls on a personal computer, it is easy to register the call partner in the electronic telephone directory, and the usability of the call partner as an information management device is increased. Has an effect.

In addition, the personal computers owned by each user are connected to a LAN.
, And storing the personal electronic telephone directory in the server has an effect that the electronic telephone directory data of the personal computer can be easily changed by changing the seat of the user.

When the incoming call for notifying the caller number is received, if the electronic telephone directory is sufficient, the telephone number of the caller can be compared with the number in the electronic telephone directory to obtain more callers. This has the effect of enabling the display of names.

Further, since the electronic telephone directory of the present invention can store various data of the other party, the usefulness of the other party as the information management device of the other party is further improved.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram according to an embodiment of the present invention.

FIG. 2 is a block diagram of a call terminal device.

FIG. 3 is a personal computer screen of a multifunctional telephone terminal as a computer telephony integration (CTI) device.

FIG. 4 is a flowchart of an incoming call process in a call terminal device and a personal computer.

FIG. 5 is a flowchart of a calling process in a personal computer and a call terminal device.

FIG. 6 is a flowchart of a procedure for registering the contents of a call history table in an electronic telephone directory.

FIG. 7 shows a caller ID notification screen displayed on the display of the personal computer.

FIG. 8 is a screen of an electronic telephone directory (personal telephone directory) displayed on a display of a personal computer.

FIG. 9 is a call history screen displayed on a display of a personal computer.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Personal computer 2 Telephone terminal 3 Local area network (LAN) 4 Server 5 Private branch exchange 6 Public telephone network 7 Subscriber telephone

Continued on the front page F-term (reference)

Claims (5)

[Claims] An information management device connected to a telephone exchange via a telephone terminal device stores at least a telephone number and a partner name in association with each other and has a function of searching for a desired telephone number. A call history table for automatically recording call history information each time an outgoing call and an incoming call are made, and registration means for transferring and registering the call history information recorded in the call history table to the electronic telephone directory. An information management device for a communication partner. 2. The electronic telephone according to claim 1, wherein the registering means designates an arbitrary call record on the call history table, and adds a call party name and related data to a telephone number in the record. Characterized by having means for registering in a book,
The communication partner information management device according to claim 1. 3. The information management device further checks the calling party number with a telephone number in the electronic telephone directory when receiving a calling party number at the time of receiving a call, and when the calling party number matches, receives the caller number. 3. The communication partner information management apparatus according to claim 2, further comprising means for extracting a corresponding partner name from the telephone directory and displaying the same on a pop-up display screen. 4. The information management device according to claim 1, further comprising:
3. A means for automatically transmitting calling information and a telephone number to a calling terminal device by selecting one call record from the call history table and performing a calling operation. Information management device of the other party described in 1. 5. The information management apparatus further comprises: means for connecting to a server via a local area network; and means for uploading data of the electronic telephone directory to the server, whereby other information can be obtained. 3. The communication partner information management device according to claim 2, wherein the data of the electronic telephone directory can be transferred to the information management device.