CN203012834U - Bank queuing information processing system - Google Patents
Bank queuing information processing system Download PDFInfo
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- CN203012834U CN203012834U CN 201220673146 CN201220673146U CN203012834U CN 203012834 U CN203012834 U CN 203012834U CN 201220673146 CN201220673146 CN 201220673146 CN 201220673146 U CN201220673146 U CN 201220673146U CN 203012834 U CN203012834 U CN 203012834U
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- queuing
- bank
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- service device
- short message
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Abstract
The utility model discloses a bank queuing information processing system. The system comprises a queuing machine, a calling machine, a queuing server and a short message server, wherein the queuing machine and the short message server are respectively communicated with the queuing server through a network, the queuing machine comprises a first input unit for receiving cellphone numbers and reminding requirements input by a queuer, the queuing server comprises a data base, a first judge unit for judging whether the current calling number of the calling machine meets the reminding requirement compared with the queuing number of the queuer, and a reminding instruction generating unit, and the short message server receives the reminding instruction and then sends a reminding short message to the cellphone number of the queuer. A client can set a reminding requirement when queuing for getting a number, the system can remind the client of the current queuing condition through the short message automatically when the queuing number called by the calling machine meets the set reminding requirement, so that time of the client spent on waiting in a bank can be reduced.
Description
Technical field
The utility model relates to a kind of bank queuing information handling system.
Background technology
When the client removes bank's transacting business, need at first in the queue machine number of getting, then wait until and just can remove the sales counter transacting business when calling set is called out the queue number of oneself, when the portfolio of bank outlets is large, often need after client's number of getting to wait for and just take turns to for a long time own transacting business, and owing to worrying number, can not leave bank outlets again, so can only waste the plenty of time after client's number of getting and wait in bank.
In addition, in the prior art, the client can only rank by this a kind of mode of the queue machine scene number of getting in bank outlets, and queueing form is single, and tends to wait for for a long time greatly because of the portfolio of bank outlets.
And, in the prior art, can't learn the queuing situation of each site due to the client, cause the client can't know that the queue number of which bank outlets is few, can't remove which bank outlets' transacting business by reasonable arrangement, save time substantially with realization.
The utility model content
The technical problems to be solved in the utility model is to provide a kind of bank queuing information handling system, to solve because of when the portfolio of bank outlets is large, often need after client's number of getting to wait for and just take turns to for a long time own transacting business, and owing to worrying number, bank outlets can not be left again, and the plenty of time can only be wasted after the client's number of getting that causes in the problem of bank's wait.
In order to address the above problem, the utility model provides a kind of bank queuing information handling system, comprise queue machine, calling set, queuing service device and short message server, described calling set is connected with queue machine, described queue machine and short message server communicate by network and described queuing service device respectively, wherein
Described queue machine comprises for the phone number that receives queuing user input and the first input block of alert condition;
Described queuing service device comprises database, is used for judging whether the queue number of comparing the current calling of described calling set with described queuing user's queue number satisfies the first judging unit of described alert condition and be used for generating the prompting instruction generation unit of reminding instruction when judgment result is that of described the first judging unit satisfied;
Phone number to described queuing user when described short message server receives described prompting instruction sends reminding short message.
As preferably, described queuing service device also comprises the subscription information processing unit, and described queue machine also comprises the second input block;
Described subscription information processing unit comprises be used to receiving the reservation number generation unit that generates the appointment and queuing number after the appointment and queuing request, being used for judge whether consistent the second judging unit and for the print command generation unit of generation print queue number instruction when judgment result is that of described the second judging unit is consistent of the subscription information of subscriber by described the second input block input and described appointment and queuing request and appointment and queuing number.
As preferred further, described appointment and queuing request is sent to described queuing service device by described short message server, Web bank's server or telephone bank's server, and described Web bank server and telephone bank's server communicate by network and described queuing service device respectively.
As preferred further, described queuing service device comprises that also the subscription information of queue number that returns the current calling of calling set of the bank outlets of inquiring about be used to the client that receives the backward subscriber of subscription information query requests returns to the unit.
As preferably, described queuing service device also comprises the queueing message query unit of returning to the queueing message of the bank outlets of inquiring about be used to the client that receives the backward information inquiry user of queueing message query requests or administrative client.
As preferred further, described queueing message query requests is sent to described queuing service device by described short message server, Web bank's server or telephone bank's server, and described Web bank server and telephone bank's server communicate by network and described queuing service device respectively.
Compared with prior art, the utlity model has following beneficial effect:
1) client can arrange alert condition when the queue machine number of getting, the prior notice number for example is set, satisfy the alert condition of setting when the queue number of the current calling of calling set, for example when client's queue number deducts prior notice that the queue number of the current calling of calling set equals to arrange number number, the current queuing situation of client can be reminded by note automatically by system, can reduce the client in the stand-by period of bank;
2) client can complete remote number obtaining by SMS, internet, phone channel, then arrive the queue machine complement appointment and queuing number of bank outlets, during the complement number, the client need to input appointment and queuing request and appointment and queuing number, after confirming, queue machine prints the appointment and queuing number, can greatly shorten client's the time of waiting in line, and this has changed traditional bank's scene number of getting and the pattern that waits;
3) by note, Net silver or reserve by phone when queuing up, the client can still need by note, internet checking and wait for that how many numbers just can take turns to own transacting business, thus the reasonable arrangement time;
4) but the client by inquiry queueing message choose reasonable site, the time that reasonable arrangement goes bank's transacting business time and waits in bank, each site queueing message also can be inquired about by administrative client by bank, the service mode of changed traditional bank counter number of getting, queuing up, for the client can more effective management oneself time, promoted the service experience of client at bank's transacting business, also can reach the reasonable diffluence client to bank, the purpose of allocate resource, and provide objective foundation for the later work such as network node administration.
Description of drawings
Fig. 1 is the structural representation of bank queuing information handling system of the present utility model;
Fig. 2 is the structured flowchart of the queue machine of bank queuing information handling system shown in Figure 1;
Fig. 3 is the structured flowchart of the queuing service device of bank queuing information handling system shown in Figure 1.
Main description of reference numerals:
1, queue machine 2, calling set
3, queuing service device 4, short message server
5, Web bank's server 6, telephone bank's server
7, administrative client
101, the first input block 102, the first communication unit
103, the second input block 104, print unit
301, second communication unit 302, third communication unit
303, database 304, the first judging unit
305, remind instruction generation unit 306, the second judging unit
307, print command generation unit 308, subscription information return to the unit
309, queueing message query unit 310, reservation number generation unit
Embodiment
Below in conjunction with accompanying drawing, specific embodiment of the utility model is elaborated.
As shown in Figure 1 to Figure 3, bank queuing information handling system of the present utility model comprises queue machine 1, calling set 2, queuing service device 3 and short message server 4, and calling set 2 is connected with queue machine 1, and queue machine 1 and short message server 4 communicate by network and queuing service device 3 respectively, wherein
The first communication unit 102 that queue machine 1 comprises for the first input block 101 of the phone number that receives queuing user input and alert condition and is used for communicating with queuing service device 3, the queue number of calling set 2 current callings, described queuing user's queue number and described phone number and alert condition send to queuing service device 3 by the first communication unit 102;
queuing service device 3 comprises for the second communication unit 301 that communicates with queue machine 1, the third communication unit 302 that is used for communicating with short message server 4, database 303, be used for judgement and compare the first the judging unit 304 whether queue number of the calling set 2 current callings that queue machine 1 sends satisfies described alert condition with described queuing user's queue number, and be used to indicate for generating short message server 4 sends prompting instruction generation unit 305 from the prompting instruction of reminding short message to described queuing user when judgment result is that of the first judging unit 304 satisfied, the queue number of calling set 2 current callings, described queuing user's queue number and described phone number and alert condition are stored in database 303, described prompting instruction sends to short message server 4 by third communication unit 302,
Adopt above-mentioned bank queuing information handling system, the client can arrange alert condition when the queue machine No. of getting 1, the prior notice number for example is set, satisfy the alert condition of setting when the queue number of calling set 2 current callings, for example when client's queue number deducts prior notice that the queue number of calling set 2 current callings equals to arrange number number, the current queuing situation of client can be reminded by note automatically by system, can reduce the client in the stand-by period of bank.
In the present embodiment, as preferred implementation, queuing service device 3 also comprises the subscription information processing unit, and queue machine 1 also comprises the second input block 103; Described subscription information processing unit comprises be used to receiving the reservation number generation unit 310 that generates the appointment and queuing number after the appointment and queuing request, being used for judge whether consistent the second judging unit 306 and for the print command generation unit 307 of generation print queue number instruction when judgment result is that of the second judging unit 306 is consistent of the subscription information of subscriber by the second input block 103 inputs and described appointment and queuing request and appointment and queuing number; Described appointment and queuing request is sent to queuing service device 3 by short message server 4, Web bank's server 5 or telephone bank's server 6, and Web bank's server 5 and telephone bank's server 6 communicate by network and queuing service device 3 respectively;
Subscriber sends to queuing service device 3 through short message server 4 by the appointment and queuing request for a site in a plurality of bank outlets that SMS sends, subscriber sends to queuing service device 3 through Web bank's server 5 by the appointment and queuing request for a site in a plurality of bank outlets that Web bank sends, subscriber sends to queuing service device 3 through telephone bank's server 6 by the appointment and queuing request for a site in a plurality of bank outlets that telephone bank sends, and described appointment and queuing request is stored in database 303;
Described queue machine 1 also comprises the print unit 104 of printing described appointment and queuing number after described print command be used to receiving;
After reservation number generation unit 310 generates the appointment and queuing number, return to the client of subscriber, so that subscriber direct input subscription information during to bank outlets' number of getting, if the subscription information of subscriber input is correct, print unit 104 prints the appointment and queuing number, if the subscription information mistake of subscriber input, print unit 104 is not printed described appointment and queuing number.
Adopt above-mentioned bank queuing information handling system, the client completes remote number obtaining by SMS, internet, phone channel, then arrive the queue machine 1 complement appointment and queuing number of bank outlets, during the complement number, the client need to input appointment and queuing request and appointment and queuing number, for example when the appointment and queuing request is phone number, the client needs input handset number and appointment and queuing number, after confirming, queue machine 1 prints the appointment and queuing number, can greatly shorten client's the time of waiting in line, this has changed traditional bank's scene number of getting and the pattern that waits.
In the present embodiment, as preferred implementation, queuing service device 3 comprises that also the subscription information of queue number that returns the calling set 2 current callings of the bank outlets of inquiring about be used to the client that receives the backward subscriber of subscription information query requests returns to unit 308.Described subscriber sends to described queuing service device 3 through short message server 4 by the subscription information query requests for the bank outlets of preengaging that SMS sends, described subscriber sends to queuing service device 3 through Web bank's server 5 by the subscription information query requests for the bank outlets of preengaging that Web bank sends, and described subscriber sends to queuing service device 3 through telephone bank's server 6 by the subscription information query requests for the bank outlets of preengaging that telephone bank sends.By note, Net silver or reserve by phone when queuing up, the client can still need by note, internet checking and wait for that how many numbers just can take turns to own transacting business, thus the reasonable arrangement time.
In the present embodiment, as preferred implementation, queuing service device 3 also comprises the queueing message query unit 309 of returning to the queueing message of the bank outlets of inquiring about be used to the client that receives the backward information inquiry user of queueing message query requests or administrative client; The information inquiry user sends to queuing service device 3 through short message server 4 by the queueing message query requests that SMS sends, the information inquiry user sends to queuing service device 3 through Web bank's server 5 by the queueing message query requests that Web bank sends, and the information inquiry user sends to queuing service device 3 through telephone bank's server 6 by the queueing message query requests that telephone bank sends; The keeper sends to queuing service device 3 through network by the queueing message query requests that administrative client 7 sends.But the client is by inquiry queueing message choose reasonable site, and the time that reasonable arrangement goes bank's transacting business time and waits in bank, bank also can be by administrative client 7 each site queueing messages of inquiry.Pass through above-mentioned functions, the service mode of changed traditional bank counter number of getting, queuing up, for the client can more effective management oneself time, promoted the service experience of client at bank's transacting business, also can reach the reasonable diffluence client to bank, the purpose of allocate resource, and provide objective foundation for the later work such as network node administration.
The bank queuing information handling system of the present embodiment couples together the channels such as note, Net silver, queue machine 1 by management platform, realized that SMS platform, Web bank are to the number of getting the automatically function of queue machine 1, and queue machine 1 triggers the operation that sends note, to by all kinds of means, many equipment, the multi-functional centralized management concentratedly, demonstrated fully middle backstage to the fully effectively operation management ability of site channel resource.By integrating and representing the custom queueing information of all sites of full linchpin in the business hours, can effectively manage the site queues up quality time of client of transacting business, for the client who enjoys subscription services provides more convenient, more high-quality reservation channel, provide the data bases for many-sided analytical works such as the postevaluation of carrying out later on site efficient, teller's efficient, to-be-experienced product, client's contribution degree, client trading customs simultaneously.
Above embodiment is only exemplary embodiment of the present utility model, is not used in restriction the utility model, and protection domain of the present utility model is defined by the claims.Those skilled in the art can make various modifications or be equal to replacement the utility model in essence of the present utility model and protection domain, this modification or be equal to replacement and also should be considered as dropping in protection domain of the present utility model.
Claims (6)
1. a bank queuing information handling system, is characterized in that, comprises queue machine, calling set, queuing service device and short message server, described calling set is connected with queue machine, described queue machine and short message server communicate by network and described queuing service device respectively, wherein
Described queue machine comprises for the phone number that receives queuing user input and the first input block of alert condition;
Described queuing service device comprises database, is used for judging whether the queue number of comparing the current calling of described calling set with described queuing user's queue number satisfies the first judging unit of described alert condition and be used for generating the prompting instruction generation unit of reminding instruction when judgment result is that of described the first judging unit satisfied;
Phone number to described queuing user when described short message server receives described prompting instruction sends reminding short message.
2. bank queuing information handling system according to claim 1, is characterized in that, described queuing service device also comprises the subscription information processing unit, and described queue machine also comprises the second input block;
Described subscription information processing unit comprises be used to receiving the reservation number generation unit that generates the appointment and queuing number after the appointment and queuing request, being used for judge whether consistent the second judging unit and for the print command generation unit of generation print queue number instruction when judgment result is that of described the second judging unit is consistent of the subscription information of subscriber by described the second input block input and described appointment and queuing request and appointment and queuing number.
3. bank queuing information handling system according to claim 2, it is characterized in that, described appointment and queuing request is sent to described queuing service device by described short message server, Web bank's server or telephone bank's server, and described Web bank server and telephone bank's server communicate by network and described queuing service device respectively.
4. bank queuing information handling system according to claim 2, it is characterized in that, described queuing service device comprises that also the subscription information of queue number that returns the current calling of calling set of the bank outlets of inquiring about be used to the client that receives the backward subscriber of subscription information query requests returns to the unit.
5. bank queuing information handling system according to claim 1, it is characterized in that, described queuing service device also comprises the queueing message query unit of returning to the queueing message of the bank outlets of inquiring about be used to the client that receives the backward information inquiry user of queueing message query requests or administrative client.
6. bank queuing information handling system according to claim 5, it is characterized in that, described queueing message query requests is sent to described queuing service device by described short message server, Web bank's server or telephone bank's server, and described Web bank server and telephone bank's server communicate by network and described queuing service device respectively.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220673146 CN203012834U (en) | 2012-12-07 | 2012-12-07 | Bank queuing information processing system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220673146 CN203012834U (en) | 2012-12-07 | 2012-12-07 | Bank queuing information processing system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN203012834U true CN203012834U (en) | 2013-06-19 |
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ID=48604407
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 201220673146 Withdrawn - After Issue CN203012834U (en) | 2012-12-07 | 2012-12-07 | Bank queuing information processing system |
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| Country | Link |
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| CN (1) | CN203012834U (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103035058A (en) * | 2012-12-07 | 2013-04-10 | 中国银行股份有限公司 | Bank queuing information processing system and method |
| CN107833341A (en) * | 2017-11-22 | 2018-03-23 | 深圳怡化电脑股份有限公司 | A kind of intelligent queuing method, equipment and computer-readable recording medium |
-
2012
- 2012-12-07 CN CN 201220673146 patent/CN203012834U/en not_active Withdrawn - After Issue
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103035058A (en) * | 2012-12-07 | 2013-04-10 | 中国银行股份有限公司 | Bank queuing information processing system and method |
| CN103035058B (en) * | 2012-12-07 | 2016-03-23 | 中国银行股份有限公司 | Bank queuing information handling system and disposal route |
| CN107833341A (en) * | 2017-11-22 | 2018-03-23 | 深圳怡化电脑股份有限公司 | A kind of intelligent queuing method, equipment and computer-readable recording medium |
| CN107833341B (en) * | 2017-11-22 | 2020-09-15 | 深圳怡化电脑股份有限公司 | Intelligent queuing method, equipment and computer readable storage medium |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| AV01 | Patent right actively abandoned |
Granted publication date: 20130619 Effective date of abandoning: 20160323 |
|
| C25 | Abandonment of patent right or utility model to avoid double patenting |