CN102467763A - Queuing control system and method - Google Patents
Queuing control system and method Download PDFInfo
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- CN102467763A CN102467763A CN2010105384160A CN201010538416A CN102467763A CN 102467763 A CN102467763 A CN 102467763A CN 2010105384160 A CN2010105384160 A CN 2010105384160A CN 201010538416 A CN201010538416 A CN 201010538416A CN 102467763 A CN102467763 A CN 102467763A
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Abstract
The invention relates to a queuing control system, which comprises an input and output module, a predetermined module, a reminding module, a notification module and a dynamic queuing module. The invention also provides an application server containing the queuing control system and a queuing calling system comprising the application server. The invention also provides a queuing control method, which comprises the following steps: receiving the predetermined information sent by the users, processing the predetermined information, determining whether the predetermined request of the users can be accepted or not, analyzing the reminding information, sending the reminding information to the users when the reminding condition is satisfied, determining the user's turn, notifying the user if the user is in turn. According to the invention, the users can flexibly predetermine the business, effectively use the waiting time for queuing, acquire the queue status on real time, delay the own queue or exit the queue and make an appointment with the specialist clinic, thereby the social resource can be saved.
Description
Technical field
The present invention relates to the network communications technology, relate in particular to a kind of queuing control system and method that realizes by communication network.
Background technology
Current, country in having a large amount of development of population is such as China, such as public places such as bank outlets, hospital clinic, security business office and train ticket commercial networks, a kind of universal phenomenon of lining up.Even in developed country, the problem of queuing also exists, such as, in some famous restaurants, night shop etc.
In the more underdeveloped area of some economy, people still rank with the original mode of standing, and this not only loses time, and make the client relatively more tired easily.In order to improve this situation, a kind of Zero queuing system has all been introduced in now a lot of public places.With the bank service is example, when the user arrives bank's transacting business, at first obtains a number through queue machine, can be sitting in then on one side and perhaps nearby walk about, and not spend the queuing of standing, and when taking turns to the number of oneself, just goes the acceptance service.
This Zero queuing system generally comprises following function:
Keeping of static order;
Distribute new formation sequence number, and the waiting time of estimating (being printed on paper slip or the queuing list) is provided; And
Only notify the next formation sequence number that will be served.
Compare with the queuing of standing, this Zero queuing system has improved work efficiency, and has improved user experience.But this Zero queuing system still has many problems.Such as, when the user needs transacting business, still need go still need stay the scene and dare not walk far away because be afraid of the order that has missed oneself after the scene number of getting and the number of getting.This section waiting time remains reward for writing or painting source waste for the user.In addition, under most of situations, waiting time can be very long.This can let the user who waits in line become very irritated again.
For some situation, existing Zero queuing system still can't provide comparatively rational solution.Such as, when certain user away from keyboard, and by chance during this period of time this user taken turns to, the number that can call out this user in the loudspeaker is many times.If this user fails in time to return, his number will be skipped so.And after this user returns, can only requeue, be discharged to the whipper-in of troop.Under this situation, for called user, need requeue after returning, waste a lot of times, and for other users, repeatedly call out before and have no result the employed time, also be a kind of time waste.
In addition, for certain situation, such as certain user because can't bear to stand very long queuing time or when abandoning lining up because of urgent thing, this sequence number can not be abandoned in active.When taking turns to this user, the expensive time still can be called out this user's number by outlet.
Because existing queuing order can not be supported dynamic queuing, so the user can not delay or cancel its order.This has not only caused very big inconvenience to the user, and has wasted social resources.
Also have, according to present Zero queuing system, the user who is lining up can not grasp remaining queuing time in real time.Though can providing, prior art estimates waiting time; But right and wrong are dynamic, can only when user's number of getting, provide an estimated time, and are very inaccurate often; Can not embody on-the-spot real situation; It is, when increasing such as business window when perhaps changing appears in outlet's processing power, very dumb when especially front troop occur to change such as there being the user to leave.
Summary of the invention
In order to overcome the above-mentioned shortcoming that exists in the prior art, first aspect of the present invention provides a kind of queuing control system, comprising: input/output module is used to receive the predetermined information from the user, and is used to export prompting message and last notice; Predetermined module is used to the predetermined request of handling said user's predetermined information and determining whether to accept said user; Prompting module; Be used to analyze the prompting message of setting by system default of perhaps setting through said input/output module by said user; And when alert condition satisfies, indicate said input/output module to send prompting message to said user according to the alerting pattern of in said prompting message, setting; Notification module is used to judge whether to take turns to said user, and sends last notice at the situation that the is said output module that gives an order to said user; And dynamic queue module; Be used for according to estimating waiting time about the traffic handing capacity of the real-time information of formation and outlet again and/or said user queuer before being counted; And indicate said input/output module to send to said user estimating the waiting time and the queuer's number that obtain again, wherein said dynamic queue module, said input/output module, predetermined module, prompting module are communicated by letter through communication line with notification module each other.Wherein, said predetermined information comprises that request meets specific expert at special time.Wherein, said real-time information comprises that said user's order delays the information that information and said user withdraw from queuing.Wherein, said load module also be used to receive the information that changes about outlet's processing power, about the user's consulting and/or the said user request of queue condition.Wherein, Said predetermined module comprises the mandate of checking said user, analyzes said user institute requested service type, is said user's distribution queue sequence number and/or waiting time of estimating said user according to the traffic handing capacity and the pending portfolio of outlet that to the processing of said user's predetermined information said predetermined module also is used to indicate said output module to send to said user to formation sequence number of distributing for said user and the waiting time of estimating.Wherein, said prompting message comprises alert condition, prompting cycle, reminds terminal and alerting pattern.Wherein, said prompting message is periodically sent to said user according to said user's requirement.Wherein, said prompting message is sent out to one or more user terminals according to said user's requirement.Wherein, said prompting message is sent to said user by the form with audio call, text message, the alarm call that has text or pop music, video, multimedia message.
The queuing control system of first aspect according to the present invention; Also comprise: the real-time, interactive module that communicates through communication line and said dynamic queue module, said input/output module, predetermined module, prompting module and notification module; Be used to handle user's request and/or user's consulting, and feed back to said user to the result through said output module from the user.Wherein, said user's request comprises the request of the request of the order of delaying user oneself, the request of withdrawing from queuing and change alerting pattern; Said user's consulting relates to current residual queue waiting time, the remaining queuer's number in this user front, relevant outlet's geographical location information and traffic handing capacity; Said user's consulting also relates to expert's situation on duty.
The queuing control system of first aspect according to the present invention; Also further comprise: module is guided in the site through communication line and said dynamic queue module, said input/output module, predetermined module, prompting module and notification module communicate; Be used for queuing situation according to current all sites; In conjunction with user position information, for the user provides some suitable sites for you to choose
The queuing control system of first aspect according to the present invention; The performance management module that communicates through communication line and said dynamic queue module, said input/output module, predetermined module, prompting module and notification module; Be used to collect the queueing message of each site, and the service conditions of analyzing each site comprises that customer volume, service rate and average period of reservation of number are to improve system performance.
The queuing control system of first aspect communicates through IP Multimedia System network and said user according to the present invention.
The queuing control system of first aspect communicates through GPRS network and said user according to the present invention.
A kind of application server is provided according to a second aspect of the invention, has been integrated with above-mentioned queuing control system on it.
A kind of Zero queuing system is provided according to a third aspect of the present invention, has comprised: be integrated with application server like first described queuing control system in aspect of the present invention; User terminal; The communication network of user terminal and application server communication; Outlet.
The 4th aspect of the present invention provides a kind of queuing control method, may further comprise the steps: receive the predetermined information that is sent to queuing control system by the user; Handle said predetermined information, and determine whether to accept said user's predetermined request, if accept then be this user's distributing serial numbers; Analyze prompting message, and when alert condition satisfies, send prompting message to said user; Judge whether to take turns to said user, and if take turns to said user, last notice sent to said user.
The queuing control method of the 4th aspect according to the present invention; Further comprise: estimate waiting time again and/or the queuer before the said user is counted according to the traffic handing capacity of the real-time information of queue condition and outlet, and send to said user estimating the waiting time and the queuer's number that obtain again.
The queuing control method of the 4th aspect according to the present invention further comprises: receive and handle user's request and/or user's consulting from the user, and feed back to said user to the result.
The queuing control method of the 4th aspect according to the present invention further comprises: be used for the queuing situation according to current all sites, in conjunction with user position information, for the user provides some suitable sites for you to choose.
The queuing control method of the 4th aspect according to the present invention further comprises: collect the queueing message of each site, and the service conditions of analyzing each site comprises that customer volume, service rate and average period of reservation of number are to improve system performance
The queuing control method of the 4th aspect according to the present invention further comprises: receive the information that changes about outlet's processing power, about the user's consulting and/or the said user request of queue condition.
The queuing control method of the 4th aspect according to the present invention, further comprise handle comprise the mandate of check said user, analyze said user institute requested service type, be said user's distribution queue sequence number and/or waiting time of estimating said user according to the traffic handing capacity and the pending portfolio of outlet.
The queuing control method of the 4th aspect according to the present invention further comprises sending to said user to formation sequence number of distributing for said user and the waiting time of estimating.
According to the present invention, the user is intended service neatly, learns queue condition in real time, and can delay the team's preface of oneself or withdraw from queuing, has effectively utilized the time of waiting in line, and has greatly practiced thrift social resources.More specifically, by the present invention, the user can realize remote queue such as mobile phone, landline telephone or the Internet etc. in several ways; And can in the suitable time, receive and remind and notice; Accept service in time, saved queuing time, improved service quality.In addition, according to system of the present invention, the user can also preengage medical expert's consultation in advance, make the user live or seek medical advice more convenient.
Above-mentioned and other purposes of the present invention, feature and advantage will become obvious according to following description and with reference to the accompanying drawing that example of the present invention is shown.
Description of drawings
Fig. 1 shows Zero queuing system according to an embodiment of the invention;
Fig. 2 A-2C shows the queuing control system of different embodiment according to the subject invention respectively.
Fig. 3 A-3D shows the queuing control method of different embodiment according to the subject invention.
Embodiment
Fig. 1 shows Zero queuing system 100 according to an embodiment of the invention.This Zero queuing system comprises the computing machine 110 of user terminal such as mobile phone 106, landline telephone 108 or access; Outlet 104 is such as bank outlets, ticket agency etc.; Be integrated with the queuing Control Server 112 of queuing control system; And be used to realize user terminal and the communication network of communicating by letter 102 of lining up between the Control Server 112, be used to realize the communication network 102 ' of communicating by letter between outlet 104 and the queuing Control Server 112.This communication network 102 and 102 ' can be a cordless communication network, such as IMS network or GPRS network, also can be wireline communication network, or the combination of the two.
According to native system 100, when the user needs a certain service, go bank counter to buy certain finance product such as needs; This user can stay at home or office in; Perhaps anywhere is through multiple channel, such as mobile phone 106, landline telephone 108 or computing machine 110; Send reserve requests through network 102 to the queuing Control Server 112 related, and the date and time of the transacting business of the required class of business of handling, expectation is sent to queuing Control Server 112 simultaneously with this bank.Simultaneously; This user can also report to the current location of oneself server 112; And the traffic handing capacity of near the location distribution situation of the outlet server 112 consulting, relevant outlet is such as current business personnel's quantity of serving and average processing speed, and the information such as the number of waiting in line of these outlets.Certainly, queuing Control Server 112 can also obtain user position information from external server that positioning function can be provided 114, obtains user position information from the node of core net.The user can also seek advice from other problem, and such as when patient goes to a hospital to see a doctor, the user can also inquire about relevant outpatient service expert's information in advance, to confirm oneself when preengaging which doctor according to feedback.
After queuing Control Server 112 receives user's reserve requests, will at first check user's mandate.If the user is eligible, then further be its distribution queue sequence number and estimate waiting time.Then, queuing Control Server 112 sends back to the user to formation sequence number and information such as estimating waiting time to confirm by network 102.
Problem for user's consulting; Such as the traffic handing capacity of relevant outlet distribution situation, relevant outlet such as and the problems such as the number of waiting in line of these outlets, queuing Control Server 112 can be made and answer and the result is fed back to the user simultaneously.
After the user receives queuing Control Server 112 feedacks, can whether participate in lining up and ranking according to these feedback information decisions, and decision is sent back to queuing Control Server 112 in which site.
If queuing is not participated in user's decision, queuing Control Server 112 will no longer keep the formation sequence number of distributing to this user before for this user.
If the user determines to participate in queuing, obtain so again after user's the affirmation, queuing Control Server 112 will be put on record to this user, and further set reminder time and alert condition.
Reminder time and alert condition can be set by user oneself.Such as, the user can oneself set: two man-hours of residue are reminded when the front; Remind when perhaps also remaining ten minutes.The user can also oneself set alerting pattern in addition, can require system to send prompting message with multimedia mode such as the user, such as, audio call, text message or pop music or the like.The user can also require queuing control system to send to one or more specific terminals to prompting message, such as sending to simultaneously on mobile phone (with the text message mode) and the computer (with the e-mail mode).
If the user does not set prompting message, so system with default settings to reminder time of this user and alert condition, alerting pattern, terminal to be reminded etc.
Can keep in real time linking up between outlet 104 and the queuing Control Server 112; Be periodically to link up in the cycle such as 3 minutes perhaps with certain time period; Know the up-to-date information at outlet 104 places with the Control Server 112 of guaranteeing to line up, such as information such as the quantity of business window, current queue number, average handling times always.
After the user receives prompting, generally can come outlet, wait final notice.When taking turns to this user, can send last notice by display screen, the loudspeaker of outlet, also can send last notice by queuing Control Server 112.
Simultaneously, when the user when waiting in line, queuing Control Server 112 can also obtain advertisements or amusement information and advertisement and amusement information are sent to the user from external server 116.External server 116 can be any server of storing the magnanimity multimedia document, and content can relate to music, film, recreation, advertisement, medical science general knowledge, financial knowledge, market conditions information, policy news or the like.It is professional that queuing Control Server 112 can learn that the user has subscribed to certain information increment according to the service subscription information of user's signature; Queuing Control Server 112 just sends prompting after the user gets into waiting status; Select oneself to hope to dismiss the mode of stand-by period by the user; According to user's selection, connect corresponding external server 116 then, corresponding information or entertainment way are provided.
Can know that according to above explanation through Zero queuing system 100, the user can obtain the formation sequence number such as mobile phone, the Internet through multiple flexible way.Zero queuing system 100 can calculate continuously and estimate waiting time, makes that the situation of queuing is followed up in real time, and is reminded the user in time, notifies the user through mobile phone or the Internet.Like this, the user just can use very long waiting time, handles the thing of oneself at leisure, and does not worry having missed the order of oneself.This shows that Zero queuing system 100 is a kind of very queuing systems of intelligence, can bring extraordinary user experience, and greatly save social resources.
Fig. 2 A shows the core cell in the Zero queuing system 100 according to an embodiment of the invention: queuing control system 200.This queuing control system 200 generally can be integrated on the queuing Control Server 112.Shown in Fig. 2 A, queuing control system 200 comprises input/output module 202, predetermined module 204, prompting module 206, notification module 208 and dynamic queue module 210.
Wherein, input/output module 202 is used to receive user's predetermined information and output prompting message and last notice.The predetermined request that predetermined module 204 then is used for the predetermined information of process user and determines whether to accept said user.Particularly, receive user's predetermined request after, predetermined module 204 will at first be checked user's mandate.If the user is eligible; Then further analysis user institute requested service type and according to the traffic handing capacity of outlet and pending portfolio for its distribution queue sequence number and estimate waiting time, indicate output module 202 to send to said user to formation sequence number of distributing and the waiting time of estimating then for said user.
206 of prompting module are used to carry out the prompting function that preceding text are mentioned, and mainly are according to the residual waiting time of formation and/or reminder time, the alerting pattern of customer requirements, and indication output module 202 sends prompting message to the user.Prompting message can send to the user with the form of audio call, text message, the alarm call that has text or pop music.Prompting message can also periodically be sent to the user according to user's requirement.Said prompting message can also be sent out to one or more user terminals according to user's requirement.Notification module 208 is used to carry out the last informing function that preceding text are mentioned.In case confirm to have taken turns to this user, then instruct output module 202 to send last notice to the user.
The dynamically emergency case that can be reasonably occurs to the user on one's own initiative of 210 of queue module and the variation of outlet's traffic handing capacity recomputated waiting time and queue number counted.According to present embodiment; Dynamic queue module 210; Can learn according to the formation real time status (such as; Because having the user to withdraw from queuing or certain user has been finished by service and makes number of users to be served change) with the traffic handing capacity (increasing or minimizing) of outlet such as the attendant; Again estimate waiting time and/or the queuer before the said user is counted, and indicate said output module to send to said user estimating the waiting time and the queuer's number that obtain again.For example; When the user can not feel outlet for a certain reason on time; At this moment; This user can give dynamic queue module 210 this situation report, and dynamically queue module 210 can be prolonged this user's order according to this user the possible actual time of arrival backward, and gives other users with this information broadcast.Like this, need not requeue when this user comes outlet, and save the time for other user.Again for example, because certain reason need withdraw from when lining up, this user can give dynamic queue module 210 situation report as certain user, and dynamically queue module 210 then can be calculated waiting time to current troop according to this situation again.
Fig. 2 B shows queuing control system 200 according to another embodiment of the present invention.Compare with Fig. 2 A, the queuing control system 200 among Fig. 2 B also further comprises real-time, interactive module 212 except comprising input/output module 202, predetermined module 204, prompting module 206, notification module 208 and dynamic queue module 210.Real-time, interactive module 212 makes Zero queuing system 100 hommization more, intellectuality.Through real-time, interactive module 212; User and queuing control system 200 can keep real-time communication; The user can be at any time to the requirement that queuing control system 200 proposes or change is own, perhaps seek advice from and outlet information, the relevant situation of queuing message to queuing control system 200.Specifically, real-time, interactive module 212 is used for request and the consulting that process user proposes during lining up, and feeds back to said user to result through said output module.Such as, the user can initiatively seek advice from remaining queuer's number of current residual stand-by period and front.Perhaps, the user can also seek advice from the queuing situation and the traffic handing capacity of relevant outlet's geographical location information and each site through real-time, interactive module 212.
Fig. 2 C shows queuing control system 200 according to still another embodiment of the invention.Compare with Fig. 2 B, this system further comprises site guide module 214 and performance management module 216.The site guides module 214 and performance management module 216 to communicate through communication line and said dynamic queue module 210, said input/output module 202, predetermined module 204, prompting module 206 and notification module 208, thereby can be as required and these module exchange messages.It is for the user only service network to be provided according to user's needs that the main effect of module 214 is guided in the site.Specifically, the site guides the module 214 can be according to user position information and user's demand for services, and according to the queuing situation of current relevant site, filters out some sites of optimum user, selects for the user.Wherein user position information can also can be obtained from the node of core net, such as obtaining customer position information from external application servers 114 by user oneself report.Performance management module 216 can be collected the queueing message of each site, and the service conditions of analyzing each site comprises customer volume, service rate and average period of reservation of number improving system performance, so that more excellent service quality is provided for the user.
In addition, in the prior art, also there is the problem of long-time online wait in hotline.The user before getting into waiting list once chance learn that what users the front has in waiting list, just can only listen to the music afterwards bears with.And the present invention can improve this situation effectively, specifically, can dynamic queue module 210 of the present invention be taken out being integrated in existing Hotline (400/800) system separately with real-time, interactive module 212.Whether when hotline was busy, dynamically queue module 210 can be calculated the situation of waiting in line of Hotline in real time, and the user can follow the tracks of the stand-by period through real-time, interactive module 212 at any time, continue to wait for decision.If Hotline has realized meeting busy callback service (user needn't hold the phone waits service, but waits the hotline clawback), 210 modules and 212 modules also can be used for the real-time management of clawback formation and inquiry in real time.So just can easily solve the busy queuing problem of hotline.
Need to prove; The input/output module 202 that preceding text are mentioned, predetermined module 204, prompting module 206, notification module 208, dynamic queue module 210 and real-time, interactive module 212; Each module both can be embodied as individual module separately; Also can further be split into several modules and implement, can also be integrated in above-mentioned certain several module in the big module as required.Such as, input/output module 202 can be divided into load module and two modules of output module, such as, 208 combinations are embodied as a module to prompting module 206 with notification module.
Further, queuing control system 200 can be integrated or be installed in suitable application server such as on IMS queuing system (IQS) server to realize correlation function.
Hereinafter details how to realize the control function of lining up based on the combined communication network of IMS network with reference to accompanying drawing 3A-3C.
Shown in Fig. 3 A, the queuing subscription data that is used for IMS queuing service can be stored in HSS and IQS server.When this IMS queuing subscription data was updated, more new technological process can be triggered, to keep the data consistency between this HSS and this IQS server.
This IMS queuing subscription data comprises two parts:
1. subscribe to, discern and numbering
This part is identical with IMS user's existing subscription data.Such as, IMS user can have private user identity (IMPI), and the form of this identity can be " userrealm ", for example, " Bob IMS subscriber identity " shown in Figure 1.And this private user identity can with a plurality of public user identity (IMPU) for example bob.smithinternet.com be associated.
What need particularly point out is that this part data can only subscribe in this HSS, registers or upgrade, and can be copied on the IQS server then.
2.IMS queuing service configuration
This part mainly is the service data that can be subscribed to by the user that is used for IMS queuing service.It can comprise: the QoS of serviceProfileID, serviceStatus (allowing/forbid), various queue types, Additional Services configuration or the like.
The subscriber can register one, a plurality of or public user identity that he is all, to be associated with the IMS queuing service configuration with various deploy contents.For example, in Fig. 1, Bob to this IMS queuing service registry 3 accounts except that bob.smithericsson.com.
This part data can subscribe to, registers or upgrade on this HSS and IQS server.
In actual mechanical process, this IQS server can be according to following step and HSS exchange IMS subscriber data.
1.IQS server sends the request to the IMS subscriber identity of Bob to HSS.
2. this HSS replys the IMS subscriber identity of Bob.
3. this HSS asks the IMS queuing service configuration of Bob.
4. this IQS server is replied the IMS queuing service configuration of Bob.
The updating data relevant with the IMS queuing is synchronous between this IQS server and this HSS.
5. this IQS server sends lastest imformation to this HSS;
6. this HSS sends the response to this lastest imformation;
7. this HSS sends lastest imformation to this IQS server;
8. this IQS server responds this lastest imformation.
Attention: this IQS server can only upgrade the IMS queuing service configuration of subscriber's subscription data to HSS.
Fig. 3 B shows the user and how to carry out online booking through internet account.When user Bob planned through internet predetermined IMS queuing service, he can be scheduled to through following steps.
1.Bob the internet usage account is sent SIP INVITE request to I-CSCF.
2. this ICSCF replys SIP 100TRYING message;
3. this I-CSCF sends the address of customer position information request with inquiry S-CSCF in this HSS;
4. this HSS checks the queuing service configuration of Bob.This HSS is that Bob concludes required QoS;
5. this HSS returns the address of this S-CSCF.
6. this I-CSCF transmits this INVITE request to this S-CSCF.
7. this S-CSCF replys SIP 100TRYING message;
8. this S-CSCF transmits this INVITE request to this P-CSCF.
9. this P-CSCF replys SIP 100TRYING message;
10. this P-CSCF transmits this INVITE request to this application server (AS).
11. this AS replys SIP 100TRYING message;
12. this AS is to this INVITE request of this IQS server forwards.
13. this IQS server is replied SIP 100TRYING message;
14-17.SIP 200OK message is forwarded to Bob;
18-22.SIP ACK message is forwarded to this IQS server.
23. this SIP session connection.Bob is to this IQS server dispatcher queue request.
24. the subscription data of this IQS server inspection Bob;
25. this IQS server dispatcher queue numbering and estimation stand-by period;
26. (optional) this IQS server is submitted to the definition prompting message to UE, comprising: prompting cycle, based reminding method (phone, note, multimedia message, video, contain text music etc.), remind terminal (landline telephone, mobile phone, internet etc.).
27-31.Bob want to close this SIP session.A SIP BYE message is forwarded to this IQS server.
32-36. a SIP OK message is forwarded to this UE to confirm closing of this SIP session.
Sip application server (AS) it should be noted that message wherein can be standard sip message or common IP application message, because can provide the standard application interface to internet, applications.
Go back home when user Bob leaves the internet, Bob still can check queue condition.And can postpone queuing according to individual's arrangement of time.How Fig. 3 C shows the user is to realize this real-time, interactive through home phone number.Concrete steps are following.
1.Bob use telephone number to send SIP INVITE request to this I-CSCF;
2. this ICSCF replys SIP 100TRYING message;
3. this I-CSCF sends the address of customer position information request with inquiry S-CSCF in this HSS;
4. this HSS checks the queuing service configuration of Bob.This HSS is that Bob concludes required QoS;
5. this HSS returns the address of this S-CSCF.
6. this AS is to this INVITE request of this IQS server forwards;
7. this IQS server identifies this subscriber through the call number from the IMS subscription data of Bob, even if the subscriber has forgotten the queuing numbering.This IQS server can also trigger Additional Services according to this service configuration.
8. this IQS server is replied SIP 200OK message;
9. this SIP session connection.Bob to this IQS server dispatcher queue request with the inspection queueing condition.
10. this IQS server sends required queueing condition;
11.Bob send the position request of postponing him;
12. this IQS server receives this and postpones request and send the new estimation stand-by period (the queuing numbering is constant) to Bob;
13. (optional) this IQS server is submitted the prompting message that upgrades to this UE.
Bob requires this IQS server to be somebody's turn to do to his portable terminal transmission through multimedia message
Remind (hereinafter detailed description).
After user's prompting message was accepted, this IQS server will calculate this user's stand-by period constantly.And when this IQS server detects alert condition and satisfies, that is to say that this sends multimedia message to Bob and reminds when time, it is obtained the Mobile Directory Number of Bob and triggers the transmission of multimedia message from this IMS user data.This process is specifically shown in Fig. 3 D.
1. this IQS server sends request to multimedia message server, and this message comprises Mobile Directory Number and the multimedia message reminded contents of Bob.
2. this multimedia message server sends SIP INVITE request to this AS;
3. this AS replys SIP 100TRYING message;
4-11. this AS transmits this SIP INVITE to this UE.
Like this, the SIP session is connected, and the multimedia message reminder message is sent to user Bob through the IMS network.
Although described example embodiment above, the invention is not restricted to these example embodiment.Within the spirit and scope of the present invention, these example embodiment can be used in combination or each example embodiment can partly be revised.
Though preferred example embodiment of the present invention uses particular term to describe, this description just is used to the purpose set forth, should be appreciated that in spirit that does not break away from following claim and scope and can make various modifications and conversion.
Claims (43)
1. queuing control system comprises:
Input/output module (202) is used to receive the predetermined information from the user, and is used to export prompting message and last notice;
Predetermined module (204) is used to the predetermined request of handling said user's predetermined information and determining whether to accept said user;
Prompting module (206); Be used to analyze the prompting message of setting by system default of perhaps setting through said input/output module by said user; And when alert condition satisfies, indicate said input/output module to send prompting message to said user according to the alerting pattern of in said prompting message, setting;
Notification module (208) is used to judge whether to take turns to said user, and sends last notice at the situation that the is said output module that gives an order to said user; And
Dynamic queue module (210); Be used for according to estimating waiting time about the traffic handing capacity of the real-time information of formation and outlet again and/or said user queuer before being counted; And indicate said input/output module to send to said user estimating the waiting time and the queuer's number that obtain again
Wherein said dynamic queue module (210), said input/output module (202), predetermined module (204), prompting module (206) and notification module (208) are communicated by letter through communication line each other.
2. queuing control system as claimed in claim 1 is characterized in that, also comprises:
The real-time, interactive module (212) that communicates through communication line and said input/output module (202), predetermined module (204), prompting module (206), notification module (208) and said dynamic queue module (210); Be used to handle user's request and/or user's consulting, and feed back to said user to the result through said output module from the user.
3. queuing control system as claimed in claim 2 is characterized in that, also further comprises:
Module (214) is guided in site through communication line and said input/output module (202), predetermined module (204), prompting module (206), notification module (208) and said dynamic queue module (210) and real-time, interactive module (212) communicate; Be used for queuing situation according to current all sites; In conjunction with user position information, for the user provides some suitable sites for you to choose.
4. queuing control system as claimed in claim 3 is characterized in that, also further comprises:
The performance management module (216) of guiding module (214) to communicate through communication line and said input/output module (202), predetermined module (204), prompting module (206), notification module (208), said dynamic queue module (210), real-time, interactive module (212) and site; Be used to collect the queueing message of each site, and the service conditions of analyzing each site comprises that customer volume, service rate and average period of reservation of number are to improve system performance.
5. queuing control system as claimed in claim 1 is characterized in that, said predetermined information comprises that request meets specific expert at special time.
6. queuing control system as claimed in claim 1 is characterized in that,
Said real-time information comprises that said user's order delays the information that information and said user withdraw from queuing.
7. queuing control system as claimed in claim 2 is characterized in that,
Said user's request comprises the request of the request of the order of delaying user oneself, the request of withdrawing from queuing and change alerting pattern.
8. queuing control system as claimed in claim 2 is characterized in that,
Said user's consulting relates to current residual queue waiting time, the remaining queuer's number in this user front, relevant outlet's geographical location information and traffic handing capacity.
9. queuing control system as claimed in claim 2 is characterized in that,
Said user's consulting also relates to expert's situation on duty.
10. queuing control system as claimed in claim 1 is characterized in that,
Said load module also is used to receive the information that changes about outlet's processing power, about the user's consulting and/or the said user request of queue condition.
11. queuing control system as claimed in claim 1 is characterized in that,
Said predetermined module comprises the mandate of checking said user, analyzes said user institute requested service type, is said user's distribution queue sequence number and/or waiting time of estimating said user according to the traffic handing capacity and the pending portfolio of outlet to the processing of said user's predetermined information.
12. queuing control system as claimed in claim 11 is characterized in that,
Said predetermined module also is used to indicate said output module to send to said user to formation sequence number of distributing for said user and the waiting time of estimating.
13. queuing control system as claimed in claim 1 is characterized in that,
Wherein said prompting message comprises alert condition, prompting cycle, reminds terminal and alerting pattern.
14. queuing control system as claimed in claim 1 is characterized in that,
Said prompting message is periodically sent to said user according to said user's requirement.
15. queuing control system as claimed in claim 1 is characterized in that,
Said prompting message is sent out to one or more user terminals according to said user's requirement.
16. queuing control system as claimed in claim 1 is characterized in that,
Said prompting message is sent to said user by the form with audio call, text message, the alarm call that has text or pop music, video, multimedia message.
17. queuing control system as claimed in claim 1 is characterized in that,
Said load module receives said user through predetermined information that internet, catv terminal, wireless terminal and/or queue machine sent.
18. the queuing control system described in aforementioned each claim is characterized in that,
Said queuing control system communicates through IP Multimedia System network and said user.
19. like any described queuing control system among the claim 1-17, it is characterized in that,
Said queuing control system communicates through GPRS network and said user.
20. an application server comprises above-mentioned any described queuing control system of claim.
21. a Zero queuing system comprises: application server as claimed in claim 20; User terminal; The communication network of communicating by letter between being used to carry out user terminal and application server is equipped with; Outlet.
22. Zero queuing system as claimed in claim 21 further comprises the external server that stores the multimedia messages that a large amount of confession users select.
23., further comprise the external server that customer position information is provided like claim 21 or 22 described Zero queuing systems.
24. a queuing control method may further comprise the steps:
The predetermined information that reception is sent to queuing control system by the user;
Handle said predetermined information, and determine whether to accept said user's predetermined request, if accept then be this user's distributing serial numbers;
Analyze prompting message, and when alert condition satisfies, send prompting message to said user;
Judge whether to take turns to said user, and if take turns to said user, last notice sent to said user.
25. method as claimed in claim 24 is perhaps set by the user by queuing control system's default settings comprising the said prompting message of alert condition, prompting cycle, the terminal that need be alerted and alerting pattern.
26. method as claimed in claim 24 further comprises:
Again estimate waiting time and/or the queuer before the said user is counted according to the traffic handing capacity of the real-time information of queue condition and outlet, and send to said user estimating the waiting time and the queuer's number that obtain again.
27. method as claimed in claim 24 also comprises:
Receive and handle user's request and/or user's consulting, and feed back to said user to the result from the user.
28. method as claimed in claim 24 further comprises:
Be used for queuing situation, in conjunction with user position information, for the user guides suitable site according to current all sites.
29. method as claimed in claim 24 further comprises:
Collect the queueing message of each site, and the service conditions of analyzing each site comprises that customer volume, service rate and average period of reservation of number are to improve system performance.
30. method as claimed in claim 24 is characterized in that, said predetermined information comprises that request meets specific expert at special time.
31. method as claimed in claim 26 is characterized in that,
Said real-time information comprises that said user's order delays the information that information and said user withdraw from queuing.
32. method as claimed in claim 27 is characterized in that,
Said user's request comprises the request of the request of the order of delaying user oneself, the request of withdrawing from queuing and change alerting pattern.
33. method as claimed in claim 27 is characterized in that,
Said user consulting relates to the current residual stand-by period, the remaining queuer's number in this user front, relevant outlet's geographical location information and traffic handing capacity.
34. method as claimed in claim 27 is characterized in that,
Said user's consulting also relates to expert's situation on duty.
35. method as claimed in claim 24 further comprises:
The information that reception changes about the outlet processing power, about the user's consulting and/or the said user request of queue condition.
36. method as claimed in claim 24 further comprises
Processing comprises the mandate of checking said user, analyze said user institute requested service type, be said user's distribution queue sequence number and/or waiting time of estimating said user according to the traffic handing capacity and the pending portfolio of outlet.
37. method as claimed in claim 36 further comprises
Send to said user to formation sequence number of distributing and the waiting time of estimating for said user.
38. method as claimed in claim 24 is characterized in that,
Said prompting message is periodically sent to said user according to said user's requirement.
39. method as claimed in claim 24 is characterized in that,
Said prompting message is sent out to one or more user terminals according to said user's requirement.
40. method as claimed in claim 24 is characterized in that,
Said prompting message is sent to said user by the form with audio call, text message, the alarm call that has text or pop music, video, multimedia message.
41. method as claimed in claim 24 is characterized in that,
The user is through internet, catv terminal, wireless terminal and/or predetermined information that queue machine sends.
42. like any described method among the claim 24-39, it is characterized in that,
Said queuing control system communicates through IP Multimedia System network and said user.
43. like any described method among the claim 24-39, it is characterized in that,
Said queuing control system communicates through GPRS network and said user.
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| CN2010105384160A CN102467763A (en) | 2010-10-29 | 2010-10-29 | Queuing control system and method |
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| CN2010105384160A CN102467763A (en) | 2010-10-29 | 2010-10-29 | Queuing control system and method |
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| CN103035058B (en) * | 2012-12-07 | 2016-03-23 | 中国银行股份有限公司 | Bank queuing information handling system and disposal route |
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Application publication date: 20120523 |