CN113254248A - Fault diagnosis method and system and computing equipment - Google Patents
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- 230000002093 peripheral effect Effects 0.000 description 3
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- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/079—Root cause analysis, i.e. error or fault diagnosis
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Abstract
The invention discloses a fault diagnosis method, which is executed in a fault diagnosis device of a computing device, wherein the fault diagnosis device is arranged on an operating system and is connected with a data storage device, and the method comprises the following steps: acquiring problem description information input by a user; comparing the problem description information with known problems in a data storage device to judge whether the known problems with the similarity of the problem description information exceeding a threshold exist or not; if so, acquiring one or more known problems with similarity exceeding a threshold value, and presenting the one or more known problems and corresponding solutions to a user; if not, device information of the computing device is acquired, and the problem description information and the device information are sent to the server so as to acquire a solution corresponding to the problem description information from the server. The invention also discloses a corresponding fault diagnosis system and a corresponding computing device.
Description
Technical Field
The invention relates to the technical field of computers and the Internet, in particular to a fault diagnosis method, a fault diagnosis system and computing equipment.
Background
At present, although a diagnosis program exists in a Windows system, even if a diagcab file is downloaded and run, the diagnosis program only presents an interface which is detecting a problem or an interface which is not determining the problem in a problematic solution. The user does not need to participate in the whole process, and the user is regarded as an outsider.
No fault support diagnostic program exists in the Linux system at present. When a user uses a Linux system or a UOS operating system under Linux, some faults, such as abnormal restart, blue screen, no response when clicking an icon, and the like, are inevitable. Still other fault problems may be caused by the user not being familiar with the operating system, for example, problems such as a USB mouse keyboard misplugging line, a malfunction caused by a Bluetooth mouse not being plugged into a USB Bluetooth receiver, and the like.
Therefore, a fault diagnosis method and system are needed to solve the problems in the above technical solutions.
Disclosure of Invention
To this end, the present invention provides a fault diagnosis method in an attempt to solve or at least alleviate the above-presented problems.
According to an aspect of the present invention, there is provided a fault diagnosis method performed in a fault diagnosis apparatus of a computing device, the fault diagnosis apparatus being disposed on an operating system and being connected to a data storage apparatus, the data storage apparatus having stored therein a plurality of known problems and corresponding solutions, the method comprising the steps of: acquiring problem description information input by a user; comparing the problem description information with known problems in a data storage device to judge whether the known problems with the similarity of the problem description information exceeding a threshold exist or not; if so, acquiring one or more known problems with similarity exceeding a threshold value, and presenting the one or more known problems and corresponding solutions to a user; if not, acquiring equipment information of the computing equipment, and sending the problem description information and the equipment information to a server so as to acquire a solution corresponding to the problem description information from the server.
Optionally, in the fault diagnosis method according to the present invention, when obtaining the problem description information input by the user, the method further includes the steps of: and displaying the known problem list to a user so that the user can select the corresponding known problem from the known problem list to obtain a solution corresponding to the known problem.
Alternatively, in the fault diagnosis method according to the present invention, the step of comparing with the known problems in the data storage device based on the problem description information includes: and calculating the similarity of the question description information and each known question according to a text similarity algorithm, and determining whether the similarity exceeds a threshold value so as to acquire one or more known questions with the similarity exceeding the threshold value.
Optionally, in the fault diagnosis method according to the present invention, before acquiring the device information of the computing device, the method further includes: requesting a user whether to upload the problem description information to a server; and if the user determines to upload the information to the server, acquiring the equipment information of the computing equipment, and sending the problem description information and the equipment information to the server.
Optionally, in the fault diagnosis method according to the present invention, sending the problem description information and the device information to a server includes: sending the problem description information, the equipment information and the log information to a server; the log information comprises one or more of a system log, a kernel log, a start log, an application log and a startup and shutdown event log.
Optionally, in the fault diagnosis method according to the present invention, the server includes a PMS module, and after receiving the problem description information and the device information, the server is adapted to perform analysis filtering on the problem description information to determine whether the problem is a new problem; and if the problem is determined to be a new problem, establishing a new problem in the PMS module and acquiring a solution corresponding to the new problem.
Optionally, in the fault diagnosis method according to the present invention, the server is further adapted to: storing the new problem and the corresponding solution in the data storage.
According to an aspect of the present invention, there is provided a fault diagnosis system, comprising a computing device, an operating system of the computing device comprising fault diagnosis means, the fault diagnosis means being connected to a data storage device and adapted to perform the method according to any one of claims 1 to 7; and the server is in communication connection with the fault diagnosis device and is suitable for receiving the problem description information and the equipment information sent by the fault diagnosis device so as to provide a solution corresponding to the problem description information for the fault diagnosis device.
According to an aspect of the present invention, there is provided a computing device comprising: at least one processor; and a memory storing program instructions, wherein the program instructions are configured to be executed by the at least one processor, the program instructions comprising instructions for performing the fault diagnosis method as described above.
According to an aspect of the present invention, there is provided a readable storage medium storing program instructions which, when read and executed by a computing device, cause the computing device to perform the method as described above.
According to the technical scheme of the invention, the fault diagnosis method is provided, when a fault occurs in the process of operating the computing equipment by a user, the existing solution can be provided for the user, information collection can be carried out aiming at the current unsolved fault problem, and the new problem and the collected information are uploaded to the server, so that a corresponding solution can be provided by a technical staff at the server end. In addition, in the whole fault diagnosis process, interaction is carried out with a user in the whole process, and the user experience is better. Furthermore, by storing the established new problems and corresponding solutions in the data storage means, updating and augmenting of known problems and solutions in the data storage means can be achieved. Therefore, more and more abundant fault solutions are provided for the user, so that when the subsequent user encounters similar fault problems, the existing solutions can be directly adopted to solve the fault problems, and the fault diagnosis and repair efficiency is improved.
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To the accomplishment of the foregoing and related ends, certain illustrative aspects are described herein in connection with the following description and the annexed drawings, which are indicative of various ways in which the principles disclosed herein may be practiced, and all aspects and equivalents thereof are intended to be within the scope of the claimed subject matter. The above and other objects, features and advantages of the present disclosure will become more apparent from the following detailed description read in conjunction with the accompanying drawings. Throughout this disclosure, like reference numerals generally refer to like parts or elements.
FIG. 1 shows a schematic diagram of a fault diagnosis system 100 according to one embodiment of the invention;
FIG. 2 shows a schematic diagram of a computing device 200, according to one embodiment of the invention; and
FIG. 3 shows a flow diagram of a fault diagnosis method 300 according to one embodiment of the invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
FIG. 1 shows a schematic diagram of a fault diagnosis system 100 according to one embodiment of the invention.
As shown in fig. 1, the fault diagnosis system 100 includes a computing device 200 and a server 150. A fault diagnosis device 130 resides in the computing apparatus 200, and the fault diagnosis device 130 is used to provide a solution to the fault problem for the user. Wherein the fault diagnosing apparatus 130 is disposed on an operating system of the computing device 200. Also, the failure diagnosis apparatus 130 may establish a communication connection with the server 150, for example, a network connection by wired or wireless means.
The computing device 200 may be implemented as a personal computer such as a desktop computer and a notebook computer, or may be a mobile phone, a tablet computer, a multimedia device, a smart wearable device, and the like, but is not limited thereto.
In one embodiment, the fault diagnosis apparatus 130 includes a user interface adapted to interact with a user, and the interface is adapted to be presented on a system desktop of the computing device, so that when a fault problem occurs during the use of the computing device, the user can request the fault diagnosis apparatus 130 for the problem based on the interface of the fault diagnosis apparatus 130. Specifically, the user may input the problem description information related to the current fault on the interface of the fault diagnosis device 130, so that the fault diagnosis device 130 obtains the problem description information input by the user and provides the user with a corresponding solution.
Server 150 is used to provide troubleshooting services. It should be noted that the present invention is not limited to a particular type of server 150. For example, the server 150 may be implemented as a computing device such as a desktop computer, a notebook computer, a processor chip, a mobile phone, a tablet computer, etc., but is not limited thereto, and may also be an application program residing on the computing device.
In one embodiment, the system 100 further includes a data storage device 140 coupled to the fault diagnosis device 130, wherein the data storage device 140 may store a plurality of known problems and solutions corresponding to the known problems. Here, the data storage 140 may be a relational database such as MySQL, ACCESS, or the like. The data storage 140 may be a background database residing in the server 150 or may be a foreground database residing in the computing device 200. In summary, the data storage device 140 is used for storing data, and the present invention is not limited to the specific deployment and configuration of the data storage device 140.
In one embodiment, the fault diagnosis device 130 may receive the problem description information input by the user, and compare the problem description information with the known problems stored in the data storage device 140 to determine whether there is a known problem in the data storage device 140, the similarity of which to the problem description information exceeds a threshold value. If so, one or more known problems and corresponding solutions with a similarity exceeding a threshold are retrieved from the data store 140 and presented to the user.
In one embodiment, when there is no known problem in the data storage 140 whose similarity to the problem description information exceeds the threshold, the fault diagnosis apparatus 130 may establish a communication connection with the server 150 and request the server 150 to acquire a solution to the fault problem. The server 150 may receive the problem description information and the device information transmitted by the fault diagnosis apparatus 130 and provide the fault diagnosis apparatus 130 with a solution corresponding to the problem description information.
The server 150 includes a PMS module, and the server 150 determines whether the problem is a new problem by analyzing and filtering the problem description information after receiving the problem description information and the device information transmitted by the fault diagnosis device 130. If a new problem is determined, a new problem can be established in the PMS module, so that a technician can process the established new problem and provide a corresponding solution to solve the problem. In this way, server 150 obtains a solution corresponding to the new problem and may return the solution to failure diagnosis apparatus 130.
And, the new problem and corresponding solution established by the server 150 may be sent to the data storage 140 to store the new problem and corresponding solution in the data storage 140, enabling updates to known problems and solutions.
FIG. 2 shows a block diagram of a computing device 200, according to one embodiment of the invention.
As shown in FIG. 2, in a basic configuration 202, a computing device 200 typically includes a system memory 206 and one or more processors 204. A memory bus 208 may be used for communication between the processor 204 and the system memory 206.
Depending on the desired configuration, the processor 204 may be any type of processing, including but not limited to: a microprocessor (UP), a microcontroller (UC), a digital information processor (DSP), or any combination thereof. The processor 204 may include one or more levels of cache, such as a level one cache 210 and a level two cache 212, a processor core 214, and registers 216. Example processor cores 214 may include Arithmetic Logic Units (ALUs), Floating Point Units (FPUs), digital signal processing cores (DSP cores), or any combination thereof. The example memory controller 218 may be used with the processor 204, or in some implementations the memory controller 218 may be an internal part of the processor 204.
Depending on the desired configuration, system memory 206 may be any type of memory, including but not limited to: volatile memory (such as RAM), non-volatile memory (such as ROM, flash memory, etc.), or any combination thereof. System memory 106 may include an operating system 220, one or more applications 222, and program data 224. The application 222 is actually a plurality of program instructions that direct the processor 204 to perform corresponding operations. In some embodiments, application 222 may be arranged to cause processor 204 to operate with program data 224 on an operating system.
A network communication link may be one example of a communication medium. Communication media may typically be embodied by computer readable instructions, data structures, program modules, and may include any information delivery media, such as carrier waves or other transport mechanisms, in a modulated data signal. A "modulated data signal" may be a signal that has one or more of its data set or its changes made in a manner that encodes information in the signal. By way of non-limiting example, communication media may include wired media such as a wired network or private-wired network, and various wireless media such as acoustic, Radio Frequency (RF), microwave, Infrared (IR), or other wireless media. The term computer readable media as used herein may include both storage media and communication media.
In the computing device 200 according to the present invention, a plurality of program instructions for performing the fault diagnosis method 300 are included on the operating system, which may instruct the processor 204 to perform the fault diagnosis method 300 of the present invention such that the computing device 200 performs the fault diagnosis method 300 of the present invention.
According to one embodiment, in the computing apparatus 200 according to the present invention, the fault diagnosis device 130 is included on an operating system, and the fault diagnosis device 130 includes a plurality of program instructions for executing the fault diagnosis method 300, which may instruct the processor 204 to execute the fault diagnosis method 300 of the present invention, so that the fault diagnosis device 130 of the computing apparatus 200 executes the fault diagnosis method 300 of the present invention.
FIG. 3 shows a flow diagram of a fault diagnosis method 300 according to one embodiment of the invention. The method 300 is adapted to be performed in the fault diagnosing apparatus 130 of the computing device 200.
In one embodiment, the operating system may be implemented as a UOS operating system, for example, but the invention is not limited to the specific type of operating system. The fault solution of the present invention is described in detail below by taking the UOS operating system as an example only.
According to an embodiment of the present invention, the fault diagnosis device 130 is connected to the data storage device 140 and is communicatively connected to the server 150. Among other things, the data storage device 140 stores therein a plurality of known problems and solutions corresponding to the known problems. Here, each known problem is stored in the data storage 140 in association with a corresponding solution.
As shown in fig. 3, the method 300 begins at step S310.
In step S310, the question description information input by the user is acquired. Here, the problem description information is related description information of a user about a failure occurring when using the computing device.
In one embodiment, the fault diagnosis apparatus 130 includes a user interface adapted to interact with a user, and the interface is adapted to be presented on a system desktop of the computing device, so that when a fault problem occurs during the use of the computing device, the user can request the fault diagnosis apparatus 130 for the problem based on the interface of the fault diagnosis apparatus 130. Specifically, the user may input the problem description information related to the current fault on the interface of the fault diagnosis device 130, so that the fault diagnosis device 130 obtains the problem description information input by the user and provides the user with a corresponding solution.
It should be noted that the present invention is not limited to a particular type of failure problem. The failure problem may be, for example, a failure such as an abnormal restart, a blue screen, no response when an icon is clicked, or a failure caused by the user unfamiliar with the operating system, for example, a failure caused by a wrong insertion of a USB mouse keyboard into a socket line, or a failure caused by a bluetooth mouse not being inserted into a USB bluetooth receiver.
In one embodiment, when obtaining the question description information input by the user, a list of known questions including a plurality of known questions may be presented to the user. In this way, the user may select a corresponding known problem from the list of known problems in order to obtain a solution corresponding to the known problem.
For example, before inputting the problem description information on the interface, a request for solving the problem is first sent to the fault diagnosis device 130, and the fault diagnosis device 130 may present a list of known problems to the user after receiving the request from the user and simultaneously provide the user with an interface for sending the problem description information. In this way, the user can directly select an existing known problem that matches the user's failure from the list of known problems and obtain a solution corresponding to the known problem. When none of the known problems in the known problem list matches a fault that the user needs to resolve, an interface for sending problem description information may be invoked, the problem description information is input, and the problem description information is sent to the fault diagnosis device 130.
Subsequently, in step S320, based on the question description information, a comparison is made with the known questions stored in the data storage 140 to determine whether there are one or more known questions in the data storage 140 whose similarity to the question description information exceeds a threshold. Here, whether the known problem matches the problem description information of the user is determined by judging whether the similarity exceeds a threshold, and if so, a solution of the known problem may be provided to the user, so that the user solves the problem of the failure currently encountered by the user based on the solution of the known problem.
If there are one or more known problems in the data storage 140 whose similarity to the problem description information exceeds a threshold, step S330 is performed. In step S330, one or more known problems and corresponding solutions with similarity exceeding the threshold are obtained from the data storage device 140, and the one or more known problems and corresponding solutions are presented to the user.
In one embodiment, when comparing with known questions based on the question description information, a similarity of the question description information to each of the known questions in the data storage may be calculated, for example, according to a text similarity algorithm, and it may be determined whether the similarity exceeds a threshold. If the similarity of the problem description information and one or more known problems is determined to exceed the threshold value, one or more known problems with the similarity exceeding the threshold value can be obtained.
In addition, if there are no one or more known problems in the data storage 140 whose similarity to the problem description information exceeds the threshold, step S340 may be performed. In step S340, the device information of the computing device 200 is acquired, and the problem description information and the device information are transmitted to the server 150 so as to acquire a solution corresponding to the problem description information of the user from the server 150.
According to one embodiment, prior to obtaining device information for a computing device, a user may be requested whether to upload the user's question description information to the server 150, for example, the user may be asked in the form of a pop-up window whether to upload the user's question description information to the server 150. If the user determines to upload the problem description information to the server, device information of the computing device is acquired, and the problem description information and the device information are transmitted to the server 150 to request acquisition of a solution corresponding to the problem description information from the server 150.
According to one embodiment, in step S340, when acquiring the device information of the computing device 200, one or more kinds of log information may also be acquired, and the problem description information of the user, the device information, and the log information are transmitted to the server 150 together. The log information may include, for example, one or more of a system log, a kernel log, a startup log, a dpkg log, an Xorg log, an application log, and a power on/off event log, but the present invention is not limited thereto.
It should be appreciated that the server 150 can locate the fault problem based on the log information to provide a solution to the fault problem with specificity based on where the fault problem is located.
According to one embodiment, the server 150 includes a PMS module, and the server 150 determines whether the problem description information is a new problem by analyzing and filtering the problem description information after receiving the problem description information, the device information (and the log information) transmitted by the fault diagnosis device 130.
If a new problem is determined, a new problem can be established in the PMS module, so that a technician can process the established new problem and provide a corresponding solution to solve the problem. In this way, the server 150 obtains a solution to the new problem.
According to one embodiment, server 150 may store the new problem and corresponding solution in data storage 140 after the new problem is created and the corresponding solution is retrieved. The invention herein is not limited to a particular deployment of the data storage device 140. For example, the data storage 140 may be a background database residing in the server 150 or may be a foreground database residing in the computing device 200.
By storing the established new problems and corresponding solutions in the data storage means, updating and augmenting of known problems and solutions in the data storage means can be achieved. Therefore, more and more abundant fault solutions are provided for the user, so that when the subsequent user encounters similar fault problems, the existing solutions can be directly adopted to solve the fault problems, and the fault diagnosis and repair efficiency is improved.
According to one embodiment, when the data storage 140 is a foreground database residing in the computing device 200, new questions and corresponding solutions may be stored in the data storage 140 by issuing new versions. Specifically, by adding a new problem and a corresponding solution to a new version of the troubleshooting device and transmitting the new version to the computing apparatus 200, when the computing apparatus 200 installs the new version of the troubleshooting device on the operating system, the new problem and the corresponding solution can be acquired from the new version and stored in the data storage 140.
In summary, according to the fault diagnosis method 300 of the present invention, when a fault occurs during a user operating a computing device, an existing solution may be provided for the user, information collection may be performed for a fault problem that cannot be currently solved, and a new problem and collected information are uploaded to a server, so that a technician at the server end provides a corresponding solution. In addition, in the whole fault diagnosis process, interaction is carried out with a user in the whole process, and the user experience is better. Furthermore, by storing the established new problems and corresponding solutions in the data storage means, updating and augmenting of known problems and solutions in the data storage means can be achieved. Therefore, more and more abundant fault solutions are provided for the user, so that when the subsequent user encounters similar fault problems, the existing solutions can be directly adopted to solve the fault problems, and the fault diagnosis and repair efficiency is improved.
The various techniques described herein may be implemented in connection with hardware or software or, alternatively, with a combination of both. Thus, the methods and apparatus of the present invention, or certain aspects or portions thereof, may take the form of program code (i.e., instructions) embodied in tangible media, such as removable hard drives, U.S. disks, floppy disks, CD-ROMs, or any other machine-readable storage medium, wherein, when the program is loaded into and executed by a machine, such as a computer, the machine becomes an apparatus for practicing the invention.
In the case of program code execution on programmable computers, the computing device will generally include a processor, a storage medium readable by the processor (including volatile and non-volatile memory and/or storage elements), at least one input device, and at least one output device. Wherein the memory is configured to store program code; the processor is configured to execute the multilingual spam-text recognition method of the present invention according to instructions in said program code stored in the memory.
By way of example, and not limitation, readable media may comprise readable storage media and communication media. Readable storage media store information such as computer readable instructions, data structures, program modules or other data. Communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media. Combinations of any of the above are also included within the scope of readable media.
In the description provided herein, algorithms and displays are not inherently related to any particular computer, virtual system, or other apparatus. Various general purpose systems may also be used with examples of this invention. The required structure for constructing such a system will be apparent from the description above. Moreover, the present invention is not directed to any particular programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of the present invention as described herein, and any descriptions of specific languages are provided above to disclose the best mode of the invention.
In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.
Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that the invention as claimed requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.
Those skilled in the art will appreciate that the modules or units or components of the devices in the examples disclosed herein may be arranged in a device as described in this embodiment or alternatively may be located in one or more devices different from the devices in this example. The modules in the foregoing examples may be combined into one module or may be further divided into multiple sub-modules.
Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and furthermore they may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.
Furthermore, those skilled in the art will appreciate that while some embodiments described herein include some features included in other embodiments, rather than other features, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.
Furthermore, some of the described embodiments are described herein as a method or combination of method elements that can be performed by a processor of a computer system or by other means of performing the described functions. A processor having the necessary instructions for carrying out the method or method elements thus forms a means for carrying out the method or method elements. Further, the elements of the apparatus embodiments described herein are examples of the following apparatus: the apparatus is used to implement the functions performed by the elements for the purpose of carrying out the invention.
As used herein, unless otherwise specified the use of the ordinal adjectives "first", "second", "third", etc., to describe a common object, merely indicate that different instances of like objects are being referred to, and are not intended to imply that the objects so described must be in a given sequence, either temporally, spatially, in ranking, or in any other manner.
While the invention has been described with respect to a limited number of embodiments, those skilled in the art, having benefit of this description, will appreciate that other embodiments can be devised which do not depart from the scope of the invention as described herein. Furthermore, it should be noted that the language used in the specification has been principally selected for readability and instructional purposes, and may not have been selected to delineate or circumscribe the inventive subject matter. Accordingly, many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the appended claims. The present invention has been disclosed in an illustrative rather than a restrictive sense, and the scope of the present invention is defined by the appended claims.
Claims (10)
1. A fault diagnosis method performed in a fault diagnosis apparatus of a computing device, the fault diagnosis apparatus being disposed on an operating system and the fault diagnosis apparatus being connected to a data storage apparatus, the data storage apparatus having stored therein a plurality of known problems and corresponding solutions, the method comprising the steps of:
acquiring problem description information input by a user;
comparing the problem description information with known problems in a data storage device to judge whether the known problems with the similarity of the problem description information exceeding a threshold exist or not;
if so, acquiring one or more known problems with similarity exceeding a threshold value, and presenting the one or more known problems and corresponding solutions to a user;
if not, acquiring equipment information of the computing equipment, and sending the problem description information and the equipment information to a server so as to acquire a solution corresponding to the problem description information from the server.
2. The method as claimed in claim 1, wherein, in acquiring the question description information inputted by the user, further comprising the steps of:
and displaying the known problem list to a user so that the user can select the corresponding known problem from the known problem list to obtain a solution corresponding to the known problem.
3. The method of claim 1, wherein comparing to known questions in a data store based on the question description information comprises:
and calculating the similarity of the question description information and each known question according to a text similarity algorithm, and determining whether the similarity exceeds a threshold value so as to acquire one or more known questions with the similarity exceeding the threshold value.
4. The method of any of claims 1-3, wherein prior to obtaining the device information of the computing device, further comprising the steps of:
requesting a user whether to upload the problem description information to a server;
and if the user determines to upload the information to the server, acquiring the equipment information of the computing equipment, and sending the problem description information and the equipment information to the server.
5. The method of any of claims 1-4, wherein sending the issue description information and device information to a server comprises:
sending the problem description information, the equipment information and the log information to a server;
the log information comprises one or more of a system log, a kernel log, a start log, an application log and a startup and shutdown event log.
6. The method of any one of claims 1-5,
the server comprises a PMS module, and after receiving the problem description information and the equipment information, the server is suitable for analyzing and filtering the problem description information to determine whether the problem is a new problem;
and if the problem is determined to be a new problem, establishing a new problem in the PMS module and acquiring a solution corresponding to the new problem.
7. The method of claim 6, wherein the server is further adapted to:
storing the new problem and the corresponding solution in the data storage.
8. A fault diagnosis system comprising:
a computing device comprising a fault diagnosis apparatus on an operating system of the computing device, the fault diagnosis apparatus being connected to a data storage apparatus and adapted to perform the method of any one of claims 1-7; and
and the server is in communication connection with the fault diagnosis device and is suitable for receiving the problem description information and the equipment information sent by the fault diagnosis device so as to provide a solution corresponding to the problem description information for the fault diagnosis device.
9. A computing device, comprising:
at least one processor; and
a memory storing program instructions, wherein the program instructions are configured to be adapted to be executed by the at least one processor, the program instructions comprising instructions for performing the method of any of claims 1-7.
10. A readable storage medium storing program instructions that, when read and executed by a computing device, cause the computing device to perform the method of any of claims 1-7.
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