CN106408312A - Method, device and system for obtaining fault solution scheme based on mobile terminal - Google Patents
Method, device and system for obtaining fault solution scheme based on mobile terminal Download PDFInfo
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- CN106408312A CN106408312A CN201610829930.7A CN201610829930A CN106408312A CN 106408312 A CN106408312 A CN 106408312A CN 201610829930 A CN201610829930 A CN 201610829930A CN 106408312 A CN106408312 A CN 106408312A
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Abstract
The invention discloses a method, a device and a system for obtaining a fault solution scheme based on a mobile terminal. The method comprises: voice information of a user is collected through a mobile terminal, and the voice information contains fault information of a household electrical appliance; the mobile terminal sends the voice information to a fault processing server; and the mobile terminal receives a fault solution scheme determined by the fault processing server according to the fault information and displays the fault solution scheme. The method solves the technical problem that users cannot find fault solution schemes in time when electrical appliance products fail.
Description
Technical field
The present invention relates to intelligent electric appliance field, in particular to a kind of acquisition fault solution party based on mobile terminal
The methods, devices and systems of case.
Background technology
With scientific and technical fast development, the life that electric equipment gives people has carried many facilities, meanwhile, electric equipment
The life that also gives people of maintenance bring a lot of inconvenience.
At present, when electric equipment products break down, user would generally take two ways to be solved：User oneself is processed
Or consulting engineer after sale.Because Most users are very few to electric equipment products understanding, easily electric equipment products are carried out inappropriate
Maintenance is so that the result is just the contrary it is also possible to it is dangerous to occur；Additionally, as user consulting engineer after sale, may contact not
On after sale engineer it is impossible to solve a problem promptly, Consumer's Experience is very bad.
The problem of the solution of fault cannot be searched for above-mentioned user when electric equipment products break down in time, at present
Effective solution is not yet proposed.
Content of the invention
Embodiments provide a kind of method of the acquisition fault solution based on mobile terminal, device and be
System, at least to solve the technical problem that user cannot find fault solution in time when electric equipment products break down.
One side according to embodiments of the present invention, there is provided a kind of acquisition fault solution based on mobile terminal
Method, including：Gather the voice messaging of user by mobile terminal, wherein, voice messaging includes：The fault letter of household electrical appliance
Breath；Mobile terminal sends voice messaging to troubleshooting server；Mobile terminal receives troubleshooting server according to fault
The fault solution that information determines, and show fault solution.
Another aspect according to embodiments of the present invention, additionally provides a kind of acquisition fault solution based on mobile terminal
Device, including：Acquisition module, for gathering the voice messaging of user by mobile terminal, wherein, voice messaging includes：Family
The fault message of electrical appliance；Sending module, sends voice messaging to troubleshooting server for mobile terminal；Receive mould
Block, receives, for mobile terminal, the fault solution that troubleshooting server determines according to fault message, and shows fault solution
Certainly scheme.
Another aspect according to embodiments of the present invention, additionally provides a kind of acquisition fault solution based on mobile terminal
System, including：Client, for gathering the voice messaging of user, and voice messaging is sent to troubleshooting server, its
In, voice messaging includes：The fault message of household electrical appliance；Server, for receiving the fault message of client transmission, according to event
Barrier information determines fault solution, and sends fault solution to client.
In the present embodiment, by the way of intelligence obtains electric equipment products fault solution, by gathering the language of user
Message ceases, and this voice messaging is sent to troubleshooting server, and troubleshooting server is according in user speech information
Fault message determines the solution of fault, and this solution is sent to mobile terminal, and this fault is solved by mobile terminal
Schemes show, to user, has reached the purpose intelligently providing electric equipment products fault solution for user, and then has solved user
The technical problem of fault solution cannot be found when electric equipment products break down in time.
Brief description
Accompanying drawing described herein is used for providing a further understanding of the present invention, constitutes the part of the application, this
Bright schematic description and description is used for explaining the present invention, does not constitute inappropriate limitation of the present invention.In the accompanying drawings：
Fig. 1 is that a kind of method flow of acquisition fault solution based on mobile terminal according to embodiments of the present invention shows
It is intended to；
Fig. 2 is the method for a kind of optional acquisition fault solution based on mobile terminal according to embodiments of the present invention
Schematic flow sheet；
Fig. 3 is the method for a kind of optional acquisition fault solution based on mobile terminal according to embodiments of the present invention
Schematic flow sheet；
Fig. 4 is a kind of optional method stream determining fault solution according to fault message according to embodiments of the present invention
Journey schematic diagram；
Fig. 5 is the method for a kind of optional acquisition fault solution based on mobile terminal according to embodiments of the present invention
Schematic flow sheet；
Fig. 6 is that a kind of apparatus structure of acquisition fault solution based on mobile terminal according to embodiments of the present invention shows
It is intended to；
Fig. 7 is the device of a kind of optional acquisition fault solution based on mobile terminal according to embodiments of the present invention
Structural representation；
Fig. 8 is the structural representation of a kind of optional receiver module according to embodiments of the present invention；And
Fig. 9 is that a kind of system structure of acquisition fault solution based on mobile terminal according to embodiments of the present invention is shown
It is intended to.
Specific embodiment
In order that those skilled in the art more fully understand the present invention program, below in conjunction with the embodiment of the present invention
Accompanying drawing, is clearly and completely described to the technical scheme in the embodiment of the present invention it is clear that described embodiment is only
The embodiment of a present invention part, rather than whole embodiments.Based on the embodiment in the present invention, ordinary skill people
The every other embodiment that member is obtained under the premise of not making creative work, all should belong to the model of present invention protection
Enclose.
It should be noted that term " first " in description and claims of this specification and above-mentioned accompanying drawing, "
Two " it is etc. for distinguishing similar object, without for describing specific order or precedence.It should be appreciated that such use
Data can exchange in the appropriate case so that embodiments of the invention described herein can with except here diagram or
Order beyond those of description is implemented.Additionally, term " comprising " and " having " and their any deformation are it is intended that cover
Cover non-exclusive comprising, for example, contain series of steps or process, method, system, product or the equipment of unit are not necessarily limited to
Those steps clearly listed or unit, but may include clearly not listing or for these processes, method, product
Or the intrinsic other steps of equipment or unit.
Embodiment 1
According to embodiments of the present invention, there is provided a kind of method of acquisition fault solution based on mobile terminal is implemented
Example.
Fig. 1 is the method for the acquisition fault solution based on mobile terminal according to embodiments of the present invention, as Fig. 1 institute
Show, the method comprises the steps：
Step S102, gathers the voice messaging of user, wherein, voice messaging includes by mobile terminal：Household electrical appliance
Fault message.
Step S104, mobile terminal sends voice messaging to troubleshooting server.
Step S106, mobile terminal receives the fault solution that troubleshooting server determines according to fault message, and
Show fault solution.
As a kind of optional embodiment, when household electrical appliance break down, the compressor of such as air-conditioning can not run, this
When user and mobile terminal carry out interactive voice, user pass through equipment that the form of voice breaks down to mobile terminal input with
And the reason phenomenon during equipment fault or device fails, such as compressor of air conditioner can not run.Mobile terminal receives
The voice messaging of user, extracts key word " compressor " and " can not run " of air-conditioning fault from the voice messaging of user,
And this key word is carried out parsing be converted into machine code, send to troubleshooting server.Failed server receives mobile whole
" compressor " and " can not run " this two key words that end sends, may search relevant compressor according to this key word can not
One of the solution run is：Power supply there occurs fault, is checked item by item and is fixed a breakdown with circuit tester, electroprobe.And by this fault
Solution sends to mobile terminal, and mobile terminal receives the fault solution of failed server transmission, and shows use
Family, user keeps in repair to air-conditioning according to the content that mobile terminal is shown.It should be noted that above-mentioned mobile terminal can for but
It is not limited to mobile phone, flat board and computer.
In the present embodiment, by the way of intelligence obtains electric equipment products fault solution, by gathering the language of user
Message ceases, and this voice messaging is sent to troubleshooting server, and troubleshooting server is according in user speech information
Fault message determines the solution of fault, and this solution is sent to mobile terminal, and this fault is solved by mobile terminal
Schemes show, to user, has reached the purpose intelligently providing electric equipment products fault solution for user, and then has solved user
The technical problem of fault solution cannot be found when electric equipment products break down in time.
Alternatively, as shown in Fig. 2 before gather the voice messaging of user by mobile terminal, comprising the steps：
Step S202, to troubleshooting server, wherein, product data at least include transmission product data：For solving
The fault solution of product bug, troubleshooting server is Cloud Server.
Step S204, product data is preserved with corresponding fault key word, and is set up corresponding relation.
Step S206, real-time update product data.
As a kind of optional embodiment, the fault solution transmitting electric equipment products to Cloud Server, build by Cloud Server
Contacting between vertical electric equipment products fault and its solution, for example, " compressor can not run " corresponding solution may
For " power supply there occurs fault, is checked item by item and is fixed a breakdown with circuit tester, electroprobe ", and the fault key word by user speech information
The corresponding relation and solution corresponding to this key word between is preserved, and is updated in real time.Real-time update cloud takes
Product data in business device can obtain up-to-date electric equipment products breakdown maintenance scheme, use for reference.
Product data also include at least one following：The use installation instructions of product, product maintenance scheme and maintenance scheme.
It should be noted that user not only can obtain solution when electric equipment products break down by mobile terminal
Use installation instructions and the maintenance scheme of electric equipment products can also be obtained, it is possible to use the correctly safe use electrical equipment in family produces
Product, and extend the service life of electric equipment products.
Alternatively, as shown in figure 3, before voice messaging is sent to troubleshooting server by mobile terminal, method is also
Including：
Step S302, mobile terminal identifies voice messaging, and extracts the voice key word in voice messaging.
Step S304, mobile terminal converts speech information into phonetic code information, and key word is converted into key word
Code information.
Step S306, mobile terminal deposits phonetic code information and key word code information respectively to corresponding target position
Put.
As a kind of optional embodiment, broken down with air-conditioning, as a example user carries out fault consulting using mobile phone terminal
Illustrate.User inputs, to mobile phone, the phenomenon that air-conditioning breaks down by interactive voice, and the voice messaging of user input may
For " compressor of air-conditioning is not normally functioning ".Mobile phone terminal receives this voice messaging by MIC, extracts this voice messaging
In key word " compressor " and " can not " " RUN ", it is permissible that the voice messaging of user input is converted into machine by mobile phone terminal
The phonetic code information of identification, and preserved, the key word in voice messaging is converted into key word code information simultaneously, and
Preserved.It should be noted that phonetic code information and key word code information are divided into two groups is saved in different target locations
On.
Alternatively, as shown in figure 4, mobile terminal receives the fault solution that troubleshooting server determines according to fault message
The method of scheme comprises the steps：
Step S402, the corresponding product data of Cloud Server search key code information, obtain retrieval result.
Step S404, retrieval result be retrieve multiple fault solution in the case of, by phonetic code information with
Multiple fault solution are mated, and obtain similarity highest fault solution.
As a kind of optional embodiment, the key word that such as Cloud Server retrieves is " compressor ", its retrieval result
May be：Compressor long-play and be unable to automatic stop, compressor can not run, compressor start with stop frequently etc., at this
In the case of kind, the complete voice messaging of Cloud Server identifying user " compressor of air-conditioning is not normally functioning " is complete by this
Voice messaging code is mated with above-mentioned retrieval result, obtains similarity highest retrieval result, is then tied according to this retrieval
Fruit obtains the solution of this fault：Check exclusion power failure with circuit tester, electroprobe item by item, if electric fuse is broken, more
Change electric fuse；If electric wire ruptures, more rewire.
Alternatively, in the case of being not retrieve corresponding fault solution in retrieval result, hint instructions are produced.
Alternatively, after producing hint instructions, send voice messaging to manual service end so that manual service end provides
Corresponding fault solution.
As a kind of optional embodiment, still broken down with air-conditioning, user carry out fault using mobile phone terminal and seek advice from be
Example illustrates.When the voice messaging of " compressor of air-conditioning is not normally functioning " of user input is not examined in Cloud Server
When rope is to fault solution, Cloud Server produces the hint instructions not retrieving solution, and by this instruction and
For voice messaging send to manual service end, after manual service termination receives hint instructions, according to the pass in voice messaging
Keyword " compressor " is transferred to the technical staff of correlation, and technical staff provides the user the solution that compressor of air conditioner breaks down
Scheme.
Alternatively, show that fault solution at least includes one of following：Show in the form of speech, with added text and
The form of figure is shown and is shown in the form of video.
As a kind of optional embodiment, for example, when Cloud Server determines the solution of fault and by solution party's crime
After giving mobile terminal, mobile terminal can export voice introduces how to solve air-conditioning fault to user.Again for example, mobile terminal
The form being combined by word and picture shows the fault specifically how solving air-conditioning generation to user.Again for example, user goes back
The fault of electrical equipment generation how can be solved and how to maintain electric equipment products by the form study of video.
As a kind of optional embodiment, Fig. 5 is that the method flow of the acquisition fault solution based on mobile terminal shows
It is intended to, as shown in figure 5, when household electrical appliance break down, user and mobile terminal carry out interactive voice, user passes through voice
The reason form inputs phenomenon or the device fails when equipment breaking down and equipment fault to mobile terminal, mobile
The voice messaging of terminal collection user, and extract the key word of electric equipment products fault from the voice messaging of user, by user
Voice messaging and this key word parsed, be converted into machine code, send to Cloud Server, cloud server was to should
Machine code, and search the solution of this fault, this solution is sent to mobile terminal, and mobile terminal is by solution party
Case shows user.When Cloud Server does not retrieve solution, Cloud Server sends to mobile terminal and does not retrieve solution
The instruction of scheme, after mobile terminal receives this instruction, sends hint instructions to manual service end, manual service termination receives this
After hint instructions, fault solution is provided a user with by mobile terminal, for example, directly carry out interactive voice with user.This
Outward, the fault solution of cloud server electric equipment products, and set up the connection between electric equipment products fault and its solution
System, the corresponding relation between the solution corresponding to the fault key word of user speech information and this key word is protected
Deposit, and be updated in real time.Product data in real-time update Cloud Server can obtain up-to-date electric equipment products breakdown maintenance side
Case, use for reference.
Embodiment 2
According to embodiments of the present invention, there is provided a kind of device of acquisition fault solution based on mobile terminal is implemented
Example.
Fig. 6 is the device of the acquisition fault solution based on mobile terminal according to embodiments of the present invention, as Fig. 6 institute
Show, this device includes acquisition module 501, sending module 503 and receiver module 505.
Acquisition module 501, for gathering the voice messaging of user by mobile terminal, wherein, voice messaging includes：Domestic
The fault message of electrical equipment.
Sending module 503, sends voice messaging to troubleshooting server for mobile terminal.
Receiver module 505, receives troubleshooting server for mobile terminal and is solved according to the fault that fault message determines
Scheme, and show fault solution.
As a kind of optional embodiment, when household electrical appliance break down, the compressor of such as air-conditioning can not run, this
When user and mobile terminal carry out interactive voice, user pass through equipment that the form of voice breaks down to mobile terminal input with
And the reason phenomenon during equipment fault or device fails, such as compressor of air conditioner can not run.Mobile terminal receives
The voice messaging of user, extracts key word " compressor " and " can not run " of air-conditioning fault from the voice messaging of user,
And this key word is carried out parsing be converted into machine code, send to troubleshooting server.Failed server receives mobile whole
" compressor " and " can not run " this two key words that end sends, may search relevant compressor according to this key word can not
One of the solution run is：Power supply there occurs fault, is checked item by item and is fixed a breakdown with circuit tester, electroprobe.And by this fault
Solution sends to mobile terminal, and mobile terminal receives the fault solution of failed server transmission, and shows use
Family, user keeps in repair to air-conditioning according to the content that mobile terminal is shown.It should be noted that above-mentioned mobile terminal can for but
It is not limited to mobile phone, flat board and computer.
In the present embodiment, by the way of intelligence obtains electric equipment products fault solution, by gathering the language of user
Message ceases, and this voice messaging is sent to troubleshooting server, and troubleshooting server is according in user speech information
Fault message determines the solution of fault, and this solution is sent to mobile terminal, and this fault is solved by mobile terminal
Schemes show, to user, has reached the purpose intelligently providing electric equipment products fault solution for user, and then has solved user
The technical problem of fault solution cannot be found when electric equipment products break down in time.
Alternatively, as shown in fig. 7, said apparatus also include：Delivery module 507, for transmitting product data to fault
Reason server, wherein, product data at least include：For solving the fault solution of product bug, troubleshooting server
For Cloud Server；Relating module 509, for being preserved product data with corresponding fault key word, and sets up corresponding pass
System；Update module 511, for real-time update product data.
Alternatively, product data also include at least one following：The use installation instructions of product, product maintenance scheme and guarantor
Foster scheme.
Alternatively, said apparatus also include：Identification module 513, identifies voice messaging for mobile terminal, and extracts voice
Voice key word in information；Modular converter 515, converts speech information into phonetic code information for mobile terminal, and will
Key word is converted into key word code information；Memory module 517, for mobile terminal by phonetic code information and key word code
Information is deposited respectively to corresponding target location.
Alternatively, Fig. 8 is the structural representation of receiver module, as shown in figure 8, receiver module 505 includes：Retrieval module
601, for the corresponding product data of Cloud Server search key code information, obtain retrieval result；Matching module 603, uses
In the case of being to retrieve multiple fault solution in retrieval result, by phonetic code information and multiple fault solution
Mated, obtained similarity highest fault solution.
Alternatively, receiver module 505 also includes：Instruction module 605, for being not retrieve corresponding event in retrieval result
In the case of barrier solution, produce hint instructions.
Alternatively, receiver module 505 also includes：Manual service module 607, for sending voice messaging to manual service
End is so that manual service end provides corresponding fault solution.
Alternatively, show that fault solution at least includes one of following：Show in the form of speech, with added text and
The form of figure is shown and is shown in the form of video.
Embodiment 3
According to embodiments of the present invention, there is provided a kind of system of acquisition fault solution based on mobile terminal is implemented
Example.
Fig. 9 is the system of the acquisition fault solution based on mobile terminal according to embodiments of the present invention, as Fig. 9 institute
Show, this system includes client 801 server 803.
Client 801, for gathering the voice messaging of user, and voice messaging is sent to troubleshooting server, its
In, voice messaging includes：The fault message of household electrical appliance.
Server 803, for receiving the fault message of client transmission, determines fault solution according to fault message,
And send fault solution to client.
As a kind of optional embodiment, when household electrical appliance break down, the compressor of such as air-conditioning can not run, this
When user and mobile terminal carry out interactive voice, user pass through equipment that the form of voice breaks down to mobile terminal input with
And the reason phenomenon during equipment fault or device fails, such as compressor of air conditioner can not run.Mobile terminal receives
The voice messaging of user, extracts key word " compressor " and " can not run " of air-conditioning fault from the voice messaging of user,
And this key word is carried out parsing be converted into machine code, send to troubleshooting server.Failed server receives mobile whole
" compressor " and " can not run " this two key words that end sends, may search relevant compressor according to this key word can not
One of the solution run is：Power supply there occurs fault, is checked item by item and is fixed a breakdown with circuit tester, electroprobe.And by this fault
Solution sends to mobile terminal, and mobile terminal receives the fault solution of failed server transmission, and shows use
Family, user keeps in repair to air-conditioning according to the content that mobile terminal is shown.It should be noted that above-mentioned mobile terminal can for but
It is not limited to mobile phone, flat board and computer.
In the present embodiment, by the way of intelligence obtains electric equipment products fault solution, by gathering the language of user
Message ceases, and this voice messaging is sent to troubleshooting server, and troubleshooting server is according in user speech information
Fault message determines the solution of fault, and this solution is sent to mobile terminal, and this fault is solved by mobile terminal
Schemes show, to user, has reached the purpose intelligently providing electric equipment products fault solution for user, and then has solved user
The technical problem of fault solution cannot be found when electric equipment products break down in time.
Alternatively, client 801 is additionally operable to transmit product data to troubleshooting server, and wherein, product data are at least
Including：For solving the fault solution of product bug, troubleshooting server is Cloud Server；By product data with corresponding
Fault key word preserved, and set up corresponding relation；Real-time update product data.
Alternatively, product data also include at least one following：The use installation instructions of product, product maintenance scheme and guarantor
Foster scheme.
Alternatively, client 801 is additionally operable to, before voice messaging is sent to troubleshooting server by mobile terminal, know
Other voice messaging, and extract the voice key word in voice messaging；Convert speech information into phonetic code information, and by key
Word is converted into key word code information；Institute deposits phonetic code information and key word code information respectively to corresponding target position
Put.
Alternatively, server 803 is additionally operable to the corresponding product data of search key code information, obtains retrieval result；
In the case of being to retrieve multiple fault solution in retrieval result, phonetic code information is entered with multiple fault solution
Row coupling, obtains similarity highest fault solution.
Alternatively, server 803 be additionally operable to retrieval result be do not retrieve corresponding fault solution in the case of,
Produce hint instructions.
Alternatively, server 803 is additionally operable to, after producing hint instructions, send voice messaging to manual service end, make
Obtaining manual service end provides corresponding fault solution.
Alternatively, to show that fault solution at least includes one of following for client 801：In the form of speech show, with
The form of added text and figure is shown and is shown in the form of video.
The embodiments of the present invention are for illustration only, do not represent the quality of embodiment.
In the above embodiment of the present invention, the description to each embodiment all emphasizes particularly on different fields, and does not have in certain embodiment
The part describing in detail, may refer to the associated description of other embodiment.
It should be understood that disclosed technology contents in several embodiments provided herein, can pass through other
Mode is realized.Wherein, device embodiment described above is only the schematically division of such as unit, can be one kind
Division of logic function, actual can have other dividing mode when realizing, for example multiple units or assembly can in conjunction with or can
To be integrated into another system, or some features can be ignored, or does not execute.Another, shown or discussed each other
Coupling or direct-coupling or communication connection can be by some interfaces, the INDIRECT COUPLING of unit or module or communication connection,
It can be electrical or other form.
The unit illustrating as separating component can be or may not be physically separate, show as unit
Part can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple units
On.The purpose to realize this embodiment scheme for some or all of unit therein can be selected according to the actual needs.
In addition, can be integrated in a processing unit in each functional unit in each embodiment of the present invention it is also possible to
It is that unit is individually physically present it is also possible to two or more units are integrated in a unit.Above-mentioned integrated list
Unit both can be to be realized in the form of hardware, it would however also be possible to employ the form of SFU software functional unit is realized.
If integrated unit realized using in the form of SFU software functional unit and as independent production marketing or use when, can
To be stored in a computer read/write memory medium.Based on such understanding, technical scheme substantially or
Say that all or part of part or this technical scheme that prior art is contributed can be embodied in the form of software product
Out, this computer software product is stored in a storage medium, including some instructions with so that a computer equipment
The all or part step of (can be personal computer, server or network equipment etc.) execution each embodiment method of the present invention
Suddenly.And aforesaid storage medium includes：USB flash disk, read only memory (ROM, Read-Only Memory), random access memory
(RAM, Random Access Memory), portable hard drive, magnetic disc or CD etc. are various can be with the medium of store program codes.
The above is only the preferred embodiment of the present invention it is noted that coming for those skilled in the art
Say, under the premise without departing from the principles of the invention, some improvements and modifications can also be made, these improvements and modifications also should be regarded as
Protection scope of the present invention.
Claims (17)
1. a kind of method of the acquisition fault solution based on mobile terminal is it is characterised in that include：
Gather the voice messaging of user by mobile terminal, wherein, described voice messaging includes：The fault message of household electrical appliance；
Described mobile terminal sends described voice messaging to troubleshooting server；
Described mobile terminal receives the fault solution that described troubleshooting server determines according to described fault message, and opens up
Show described fault solution.
2. method according to claim 1 it is characterised in that by mobile terminal gather user voice messaging it
Before, methods described includes：
To described troubleshooting server, wherein, described product data at least include transmission product data：For solving product event
The fault solution of barrier, described troubleshooting server is Cloud Server；
Described product data are preserved with corresponding fault key word, and is set up corresponding relation；
Product data described in real-time update.
3. method according to claim 2 it is characterised in that described product data also include at least one following：Product
Use installation instructions, product maintenance scheme and maintenance scheme.
4. method according to claim 1 is it is characterised in that send described voice messaging to event in described mobile terminal
Before barrier processing server, methods described also includes：
Described mobile terminal identifies described voice messaging, and extracts the voice key word in described voice messaging；
Described voice messaging is converted into phonetic code information by described mobile terminal, and described key word is converted into key word generation
Code information；
Described mobile terminal deposits described phonetic code information and described key word code information respectively to corresponding target position
Put.
5. method according to claim 4 is it is characterised in that described mobile terminal receives described troubleshooting server root
The fault solution determining according to described fault message, including：
Described Cloud Server retrieves the corresponding described product data of described key word code information, obtains retrieval result；
Described retrieval result be retrieve multiple fault solution in the case of, by described phonetic code information with described many
Individual fault solution is mated, and obtains similarity highest fault solution.
6. method according to claim 5 it is characterised in that
In the case of being not retrieve corresponding fault solution in described retrieval result, produce hint instructions.
7. method according to claim 6 is it is characterised in that after producing hint instructions, methods described also includes：
Send described voice messaging to manual service end so that described manual service end provides corresponding fault solution.
8. method according to claim 1 is it is characterised in that show that described fault solution is at least included as purgation
One：
Show in the form of speech, shown in the form of added text and figure and shown in the form of video.
9. a kind of device of the acquisition fault solution based on mobile terminal is it is characterised in that include：
Acquisition module, for gathering the voice messaging of user by mobile terminal, wherein, described voice messaging includes：Household electric
The fault message of device；
Sending module, sends described voice messaging to troubleshooting server for described mobile terminal；
Receiver module, receives, for described mobile terminal, the fault that described troubleshooting server determines according to described fault message
Solution, and show described fault solution.
10. device according to claim 9 is it is characterised in that described device also includes：
Delivery module, for transmitting product data to described troubleshooting server, wherein, described product data at least include：
For solving the fault solution of product bug, described troubleshooting server is Cloud Server；
Relating module, for being preserved described product data with corresponding fault key word, and sets up corresponding relation；
Update module, for product data described in real-time update.
11. devices according to claim 10 it is characterised in that described product data also include at least one following：Produce
The use installation instructions of product, product maintenance scheme and maintenance scheme.
12. devices according to claim 9 are it is characterised in that described device also includes：
Identification module, identifies described voice messaging for described mobile terminal, and the voice extracting in described voice messaging is crucial
Word；
Described voice messaging is converted into phonetic code information for described mobile terminal by modular converter, and by described key word
It is converted into key word code information；
Memory module, for described mobile terminal by described phonetic code information and described key word code information deposit respectively to
Corresponding target location.
13. devices according to claim 12 are it is characterised in that described receiver module includes：
Retrieval module, retrieves the corresponding described product data of described key word code information for described Cloud Server, is examined
Hitch fruit；
Matching module, in the case of being to retrieve multiple fault solution in described retrieval result, by described voice generation
Code information is mated with the plurality of fault solution, obtains similarity highest fault solution.
14. devices according to claim 13 are it is characterised in that described receiver module also includes：
Instruction module, in the case of being not retrieve corresponding fault solution in described retrieval result, produces prompting
Instruction.
15. devices according to claim 14 are it is characterised in that described receiver module also includes：
Manual service module, for sending described voice messaging to manual service end so that described manual service end provides correspondence
Fault solution.
16. devices according to claim 9 are it is characterised in that show that described fault solution is at least included as purgation
One：
Show in the form of speech, shown in the form of added text and figure and shown in the form of video.
A kind of 17. systems of the acquisition fault solution based on mobile terminal are it is characterised in that include：
Client, for gathering the voice messaging of user, and described voice messaging is sent to troubleshooting server, wherein,
Described voice messaging includes：The fault message of household electrical appliance；
According to described fault message, server, for receiving the fault message that described client sends, determines that described fault solves
Scheme, and send described fault solution to described client.
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| CN112331228A (en) * | 2020-10-12 | 2021-02-05 | 深圳市海洋王照明工程有限公司 | Fault processing method and operation terminal |
| CN113254248A (en) * | 2021-05-26 | 2021-08-13 | 统信软件技术有限公司 | Fault diagnosis method and system and computing equipment |
| CN113539267A (en) * | 2021-07-27 | 2021-10-22 | 广东电网有限责任公司 | Metering acquisition operation and maintenance device and method |
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| CN112331228A (en) * | 2020-10-12 | 2021-02-05 | 深圳市海洋王照明工程有限公司 | Fault processing method and operation terminal |
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| CN113539267A (en) * | 2021-07-27 | 2021-10-22 | 广东电网有限责任公司 | Metering acquisition operation and maintenance device and method |
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| CN114550420A (en) * | 2022-01-26 | 2022-05-27 | 深圳供电局有限公司 | Power grid alarm system |
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