CN112988721A

CN112988721A - Interactive data cleaning and automatic control method, equipment and storage device thereof

Info

Publication number: CN112988721A
Application number: CN201911311536.4A
Authority: CN
Inventors: 郭江; 罗展松; 蒋宁
Original assignee: Mashang Xiaofei Finance Co Ltd
Current assignee: Mashang Xiaofei Finance Co Ltd; Mashang Consumer Finance Co Ltd
Priority date: 2019-12-18
Filing date: 2019-12-18
Publication date: 2021-06-18

Abstract

The application discloses interactive data cleaning and automatic control methods, equipment and a storage device thereof, wherein the method comprises the following steps: acquiring interactive data aiming at a target service; removing the interactive data of the interactive party belonging to the preset type in the interactive data; wherein the preset type of interactive party comprises at least one of: the interaction party belonging to the preset service state and the interaction party of the historical interaction are interaction parties with preset identities; and generating a new interactive list by using the removed interactive data. Through the mode, the flexibility of interactive list cleaning can be improved.

Description

Interactive data cleaning and automatic control method, equipment and storage device thereof

Technical Field

The present application relates to the field of data processing technologies, and in particular, to a method, an apparatus, and a storage device for interactive data cleaning and automatic control.

Background

For many services such as credit services, etc., in order to guarantee the scheduled execution of the services, the services are reminded by adopting interactive means such as outbound. Taking an outbound means as an example, generally, an outbound list is generated based on a customer related to a service, then a call center performs multiple rounds of dialing on the customer in the outbound list, after the dialing is successful, a connected telephone is distributed to a seat, and the seat can communicate with the customer by picking up the telephone, so that the service is reminded, and the working efficiency of the seat is improved.

At present, before the next round of list data dialing, the call center automatically removes the clients who have been called from the list, and then continues to dial the part of the clients who have not been called. Therefore, the client who calls through the phone can only be fixedly removed from the next round of outbound list, and flexible list cleaning cannot be realized based on different requirements. Not just outbound, similar situations exist for other interactive means as well. Therefore, how to implement flexible interactive data cleansing is a problem that needs to be solved urgently at present.

Disclosure of Invention

The technical problem mainly solved by the application is to provide an interactive data cleaning and automatic control method, equipment and a storage device thereof, which can improve the flexibility of interactive data cleaning.

In order to solve the technical problem, the application adopts a technical scheme that: providing interactive list cleaning, comprising:

acquiring interactive data aiming at a target service;

removing the interactive data of the interactive party belonging to the preset type in the interactive data; wherein the preset type of interactive party comprises at least one of: the interaction party belonging to the preset service state and the interaction party of the historical interaction are interaction parties with preset identities;

and generating a new interactive list by using the removed interactive data.

The acquiring of the interactive data for the target service includes acquiring the interactive data for the target service in a preset period and/or an irregular manner.

The step of obtaining interactive data aiming at the target service further comprises the step of obtaining interactive data aiming at the target service, wherein the interactive data comprises telephone interaction, short message interaction, mail interaction and/or third-party social software interaction.

Wherein, the interaction party belonging to the preset service state comprises at least one of the following:

the target service is in a partially solved or completely solved state;

the interaction party performs commitment resolution on the target service;

the target service is in an interactive party allowed to be in a temporary solution state;

the interactors of the historical interaction are interaction parties with preset identities and comprise at least one of the following parties:

the interactors of the upper round of interaction are the direct interaction parties of the user;

the interactors in the upper round of interaction are the interaction parties with the first relation with the interaction parties;

the interactors of the round of interaction are the interaction parties with the second relationship.

The removing of the interactive data of the interactive party belonging to the preset type in the interactive data includes:

reading latest remark information of each interactive party in the interactive data from a preset storage space;

based on the read remark information, finding out an interactive party belonging to the preset type;

and removing the interaction data of the found interaction party in the interaction data.

The remark information comprises identification information of the interactive party, the type of the interactive party and the time associated with the target service, wherein the time associated with the target service is at least one of the time when the target service is in the preset service state, the call time of the previous round of interaction and the time allowed to be temporarily solved for the target service.

The target service is a credit service, and the interactive data is an outbound list for calling the system to make an outbound; the method further comprises the following steps:

receiving outbound progress information of the interactive party, which is sent by a calling system, wherein the outbound progress information of the interactive party is generated after the calling system initiates a previous round of interaction with the interactive party and comprises at least one of the following information: the interaction party performs commitment solution on the target service, the interaction party is the principal, the interaction party has a first relation with the interaction party, and the interaction party has a second relation with the interaction party; generating latest remark information of the interactive party based on the outbound progress information of the interactive party; storing the latest remark information of the interactive party to the preset storage space;

or receiving repayment information of the interactive party, which is sent by a financial system, wherein the repayment information of the interactive party is generated by repayment of the target service by the interactive party; determining that the interaction party has paid and debt the target service based on the repayment information of the interaction party, and generating latest remark information of the interaction party; storing the latest remark information of the interactive party to the preset storage space;

or, receiving the allowed pending information of the interactive party input by the user, wherein the allowed pending information of the interactive party is input by the user in response to the pending request of the interactive party to the target service; generating latest remark information of the interactive party based on the allowed pending resolution information of the interactive party; storing the latest remark information of the interactive party to the preset storage space;

or receiving at least one preset type selected by a user, and taking the selected preset type as the preset type to be removed in the subsequent steps.

In order to solve the above technical problem, another technical solution adopted by the present application is: an interactive automatic control method is provided. The method comprises the following steps:

acquiring the interactive list obtained by cleaning through the interactive data cleaning method; and automatically executing interactive communication comprising a telephone, a short message, a mail and/or third-party social software according to the interactive list.

In order to solve the above technical problem, the present application adopts another technical solution: an intelligent device is provided.

The apparatus comprises a memory and a processor coupled to each other;

wherein the processor is configured to execute the computer program stored in the memory to implement the interactive data cleansing method as described above, or to implement the interactive automatic control method as described above.

In order to solve the above technical problem, the present application adopts another technical solution that: a memory device is provided.

Wherein this storage means stores a computer program capable of being run by a processor for implementing a method comprising any of the above or for implementing an interactive automatic control method comprising the above.

According to the scheme, the interactive data which belong to the preset type in the interactive data aiming at the target service are removed, the preset type comprises the interactive party which belongs to the preset service state, and the interactive party with the historical interaction is the interactive party with the preset identity, so that the interactive data can be intelligently cleaned based on the preset service state or the identity of the interactive party, and the flexibility of interactive data cleaning is improved.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts. Wherein:

FIG. 1 is a schematic flow chart diagram illustrating an embodiment of an interactive data cleansing method according to the present application;

FIG. 2 is a schematic flow chart of step S102 in FIG. 1 in one embodiment;

FIG. 3 is a flow diagram illustrating one embodiment of a process for storing remark information in FIG. 2;

FIG. 4 is a flow diagram illustrating another embodiment of the process of storing remark information in FIG. 2;

FIG. 5 is a flow diagram illustrating yet another embodiment of the process of storing remark information in FIG. 2;

FIG. 6 is a schematic flow chart diagram illustrating an embodiment of an interactive automatic control method according to the present application;

FIG. 7 is a schematic block diagram of an embodiment of a smart device of the present application;

FIG. 8 is a schematic structural diagram of an embodiment of a memory device according to the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

Referring to fig. 1, fig. 1 is a schematic flowchart illustrating an embodiment of an interactive data cleansing method according to the present application, where the method includes:

step S101: and acquiring interactive data aiming at the target service.

The target service can be any reminding service requiring interactive data. In this embodiment, the target service of the interactive data is a service for calling a client to remind, for example, a credit service. For credit business, an outbound list can be generated for overdue repayment customers, and then rounds of outbound are carried out to realize collection promotion.

Taking the interactive data as an outbound list and the target service as a credit service as an example, the collection urging system generates an initial outbound list of the same day according to overdue customer data of the target service and a collection urging strategy which is formulated in advance every day, combines the initial outbound list with a call center to carry out outbound on the customers of the initial outbound list, cleans the initial outbound list before completing the outbound of the current round and carrying out the next round of outbound, pushes the list to the call center to carry out a new round of outbound on the cleaned customers of the outbound list, and so on, thereby realizing multiple rounds of outbound. Before each outbound call, the list of outbound calls to be cleaned by the collection system can be the list of the previous round of outbound calls or the initial outbound list generated for the first time on the day. It is understood that, in other embodiments, the urging system does not necessarily have to use a day as a period, but may also use other time lengths as a period, and of course, may also interact in an aperiodic manner, without setting a fixed period but a certain rule, and is not limited herein.

In other cases, the interactive data acquired for the target service includes telephone interaction, short message interaction, mail interaction such as QQ mailbox, 139 mailbox, and the like, or third-party social software interaction such as WeChat, Paibao, and the like.

Step S102: removing the interactive data of the interactive party belonging to the preset type in the interactive data;

wherein the preset type of interactive party comprises at least one of: the interaction party belonging to the preset service state and the interaction party of the historical interaction are interaction parties with preset identities. Specifically, the interactive party belonging to the preset service state includes at least one of: the target service is in a partially solved or completely solved state; the interaction party performs commitment resolution on the target service; the target service is in an interactive party allowed to wait for the solution state.

Further, also taking the interactive data as an outbound list for example, the clients belonging to the preset service state may include at least one of the following: the target service is a client in a paid state; a client who has committed a payment for the target service (which may also be referred to as a PTP client); and the target service is in a client stopping urging reception state.

For example, for credit business, a loan company sets customers belonging to a preset business state as customers in a paid state and customers in a stop-and-ask state for the target business in order to reduce the amount of complaints and improve the customer satisfaction. And after the collection urging system acquires the to-be-cleaned outbound list aiming at the target service, the client in the payment paid state and the client in the collection urging state in the to-be-cleaned outbound list are removed from the list, and new outbound lists are generated for other clients out of the two states so as to dial the next round of outbound and realize collection urging.

Specifically, the historical interaction interactors are preset identity interactors and include at least one of the following: the interactors of the upper round of interaction are the direct interaction parties of the user; the interactors in the upper round of interaction are the interaction parties with the first relation with the interaction parties; the interactors of the round of interaction are the interaction parties with the second relationship.

Further, similarly taking the interaction data as an outbound list as an example, the history outbound listener is a client with a preset identity, and the history outbound listener includes at least one of the following: the listeners who call out on turn are clients of the user; the listeners who make the round-up outbound call are clients having a first relationship with the clients; the recipient of the call-out-round is a customer having a second relationship with the customer. The first relationship may be a relationship, such as a parent, a brother, a sister, a spouse, a child, and the like, and in this case, the client of the first relationship may also be referred to as an RPC client. The second relationship is a non-related relationship, such as a friend, colleague or other non-related relationship, and in this case, the second relationship client may also be referred to as a TPC client.

For example, for credit business, in order to enhance the effect of collection, the loan company raises the management level of overdue accounts and also raises the repayment, and sets the client belonging to the preset business state as the client whose target business is in the repayment state or the client who has made a round of outbound and has committed to repayment. The calling center acquires a to-be-cleaned outbound list aiming at a target service from a collection urging system, and removes a client who is in a repayment state of the target service in the to-be-cleaned outbound list or a receiver who calls in turn from the list, and the client who promises to repay the target service is the client, so that a new outbound list is generated for other clients out of the two states, dialing of the next round of outbound is carried out, and follow-up gradual collection urging is realized.

Further, the hasty harvesting system may be of a preset type selected by the user as the type of subsequent removal. For example, before the step S102, the method further includes: receiving at least one preset type selected by a user, and taking the selected preset type as the preset type to be removed in the subsequent steps. In step S102, the interactive parties belonging to the preset type selected by the user in the interactive data are removed.

For example, after a round of dialing is completed, a new round of interactive data cleaning is started by field operation support personnel such as an administrator of the call receiving system, and specifically, the field operation support personnel selects an outbound list dialed in the previous round as an outbound list to be cleaned on an interface provided by the call receiving system, selects a preset type to be removed according to needs, and clicks a "cleaning list and sends a call center", thereby triggering the call receiving system to execute the method of the embodiment, wherein when the preset type to be removed selected by the field operation support personnel is received as a result that a client who has committed to pay and the previous round outbound is a client who is connected with the call receiving person, the call receiving system removes the two types of clients from the previous round outbound list to generate a new round outbound list, and sends the new round outbound list to the call center.

Step S103: and generating a new interactive list by using the removed interactive data.

After the step S102 is executed to remove the interactive data, the removed interactive data can be used as a new interactive list, and then pushed to the information interaction center to execute a new round of interactive data interaction. The information interaction center can carry out data interaction and the like according to a preset interaction mode such as telephone interaction, short message interaction and/or third-party social software interaction and the like, when interaction data information of an interaction party or an interaction party with a preset identity is received, the data interaction can be continuously carried out, interaction results are classified and remarked, and the information of the corresponding interaction party is updated to the next round of interaction data.

And continuing to take the outbound list as an example, the call center can circularly dial the number of the customer in the list according to a preset dialing strategy, can automatically generate a page for operation of receiving after the call is connected, and connects the seat, and the seat picks up the phone to communicate with the customer. Then, the seat can take the remarks according to the communication result with the customer to update the current business state of each customer, such as whether to promise payment, what relationship the connector is with the customer, and the like.

In this embodiment, when the removed preset type includes a client who has paid and committed for payment, the client who has paid and committed for payment in the outbound list can be removed, the dialing frequency is reduced, the harassment to the client is reduced, and for the client who has not paid and has not been connected, the client or the contact person can be continuously urged to pay progressively and deeply in multiple rounds, and greater pressure is applied to urge the client to pay.

It is worth noting that the urging system can customize the gradual dialing strategy of dialing the principal, the RPC and the TPC aiming at the client who is not connected or is connected by the principal but does not form the payment willingness. For example, after the above steps are executed to generate a new outbound list, for a client in which an outbound call in a previous round is not connected (the outbound calls in the previous rounds are not connected), the first related person and/or the second related person of the client are/is added to the new outbound list, so as to realize the gradual outbound dialing.

According to the embodiment, the clients belonging to the preset type in the interactive data are removed, the preset type comprises the interactive party with the preset service state and the interactive party with the historical interaction as the interactive party with the preset identity, therefore, the interactive data can be intelligently cleaned based on the preset service state or the identity of the interactive party, and the flexibility of cleaning the interactive data is improved.

In another embodiment, the real-time service state of each interactive party may be remarked in a preset storage space, and then, when a new round of interactive data cleaning is required, the real-time service state of each interactive party is read in the preset storage space, so as to determine whether each interactive party belongs to the customer of the preset type to be removed. Specifically, referring to fig. 2, the step S102 may include the following sub-steps:

step S1021: and reading latest remark information of each interactive party in the interactive data from a preset storage space.

The remark information may include identification information of the interacting party, a type of the interacting party, and time associated with the target service, where the time associated with the target service is at least one of time when the target service is in the preset service state, call time of last round of interaction, and allowed pending time of the target service. For the outbound call, the time associated with the target service may be at least one of a repayment time of the target service, a call time of the outbound call in turn, and a call stop time of the target service. The preset storage space may be a Remote Dictionary service (Remote Dictionary Server) database.

The remark information in the preset storage space can be derived from the interaction result of the last remark of the information interaction center, and comprises updated interaction data and state information.

In the outbound list, the remark information in the preset storage space may be derived from the latest business state of the customer fed back by the seat of the call center according to the communication condition between the historical outbound and the customer, or may be derived from the latest business state of the customer fed back by a related system, such as a financial system, when the customer is detected to pay for the target business. Reference may be made in particular to the relevant steps described below in the embodiments of fig. 3-5.

Step S1022: based on the read remark information, finding out an interactive party belonging to the preset type;

the preset type may be default or preset by a user, and may include at least one of the following: the interaction party belonging to the preset service state and the interaction party of the historical interaction are interaction parties with preset identities. Specifically, reference may be made to the related description of step S102, which is not described herein again.

Step S1023: and removing the interaction data of the found interaction party in the interaction data.

Specifically, the remark information of each interactive party stored in the preset storage space includes the current latest service state of the interactive party, so that whether the interactive party belongs to the preset type or not is determined according to the current latest service state of each interactive party, and if the interactive party belongs to the preset type, the interactive party in the outbound list to be cleaned is removed. If the interactive data belongs to the outbound list, the remark information including the current latest service state of each client is stored in the preset storage space, so that whether the client belongs to the preset type or not is determined according to the current latest service state of each client, and if the client belongs to the preset type, the client in the outbound list to be cleaned is removed.

Referring to fig. 3, in yet another embodiment, the remark information of the preset storage space may be derived from the latest service state of the interactive party fed back by the seat of the information interaction center according to the communication status between the interactive party and the data interaction method. Specifically, when the target service is a credit service and the interactive data is an outbound list for outbound of the calling system, the method of the present application further includes:

step S301: and receiving the outbound progress information of the interactive party sent by the calling system.

The outbound progress information of the interactive party is generated after the calling system initiates the last round of interaction on the interactive party, and comprises at least one of the following information: the interaction party performs commitment solution on the target service, the interaction party is the principal, the interaction party has a first relation with the interaction party, and the interaction party has a second relation with the interaction party;

specifically, the interacting party, such as the client having committed a repayment to the target service, the receiver being the person himself, the first relationship between the receiver and the client may be a parent, a brother, a sister, a spouse, a child or others, and the second relationship between the receiver and the client may be a friend, a colleague or others.

For example, when the call center makes the last round of outbound call, the seat will urge to receive the remark according to the communication result record of the customer. Specifically, when the customer makes a commitment for repayment, the seat registers an urging note as [ committed repayment (PTP) ] on an interface provided by the call system and clicks to store, the call system sends the customer number, the type, and the service-related time to the urging system, and the service-related time may be at least one of call time and repayment time; when the person who turns on is the person, the contact result of the interface registration provided by the seat in the calling system is (contact to the person), the calling system sends the time when the client number and the type of the user are connected and the service is associated to the receiving system, and the service associated time can be the call time; when the former round of connection persons are parents, brothers, sisters, spouses, children and the like of the clients, the seat registers the contact result (to be connected to the RPC) on the interface provided by the calling system, the calling system sends the client number and type (to be connected to the RPC) and the service associated time to the collection urging system, and the service associated time can be the call time; when the turn-on person is a friend, a colleague, other people and the like of the client, the contact result is registered as 'contact to TPC' by the agent on the interface provided by the calling system, the calling system sends the client number, type and the service associated time to the hastening and receiving system, and the service associated time can be the call time.

Step S302: and generating latest remark information of the interactive party based on the outbound progress information of the interactive party.

Step S303: and storing the latest remark information of the interactive party to the preset storage space.

For example, the collection system stores the received outbound progress information as the latest remark information of the client in a preset storage space. If the preset storage space has the past remark information of the client, deleting the past remark information and storing the latest remark information in the preset storage space; or the past remark information is not deleted, and the latest remark information is newly added to the preset storage space.

It is understood that, in other embodiments, the remark information in the preset storage space may not be stored by the hasten receiving system, and may also be stored by the information interaction system, for example, the information interaction system directly stores the outbound progress information as the latest remark information in the preset storage space, so that the storage executor of the remark information is not limited herein. That is, in the outbound list, the remark information in the preset storage space may not be stored by the call-receiving system, but may be stored by the call system, for example, the call system directly stores the outbound progress information as the latest remark information in the preset storage space.

Referring to fig. 4, in another embodiment, the remark information of the preset storage space may be derived from the latest service status of the client, which is fed back by the financial system when the client detects that the client repays the target service. Specifically, the method of the present application further comprises:

step S401: and receiving repayment information of the interactive party sent by the financial system.

And the repayment information of the interactive party is generated by repayment of the target service by the interactive party.

For example, after the interactive party, i.e. the client, successfully pays in the modes of active repayment by the APP, offline repayment, quick repayment, batch deduction by the payment platform, etc., the debt information of the client will change, the accounting system automatically calls the collection urging system interface to inform the collection urging system of the repayment information of the client, and the collection urging system receives the repayment information of the client sent by the financial system. The repayment information comprises information of current debt, loan balance, overdue days and the like.

Step S402: and determining that the interactive party has paid and debt the target service based on the repayment information of the interactive party, and generating the latest remark information of the interactive party.

After the payment information of the client sent by the financial system is received by the collection urging system, whether the client pays the debt for the target service is determined according to the payment information, for example, when the payment information is changed from overdue to non-overdue (for example, when the payment is paid in the same month and the next payment date is not reached), or the current debt value is displayed to be 0, the collection urging system displays the information of the client as the state of paying the debt, and further generates the latest remark information of the client: the client number, type, time associated with the service, which may be a payment time, is also cleared.

Step S403: and storing the latest remark information of the interactive party to the preset storage space.

For example, after a certain client payment platform for commitment and payment deducts all payment in batch, the account system automatically calls a collection urging system interface to inform the collection urging system of the client payment information, the collection urging system changes the client information from overdue to non-overdue, and the client number and type of the client are the payment amount and the payment time are written into a preset storage space as the latest remark information for storage. When a client committing to repayment actively repays in the APP but only repays partial amount, the information of the debt of the client is changed correspondingly, the accounting system calls an interface of the collection urging system to inform the collection urging system of the information of the repayment of the client, the collection urging system updates the information of the repayment, if the current debt amount is correspondingly reduced, the loan balance can be properly increased, and the like, but the debt is not cleared, so the latest remark information with the type of the debt being cleared can not be generated and stored.

It is understood that, in other embodiments, the remark information in the preset storage space may not be stored by the collection system, and may also be stored by the financial system, for example, the financial system generates the latest remark information according to the payment information and directly stores the latest remark information in the preset storage space, so the storage executor of the remark information is not limited herein.

Please refer to fig. 5, in yet another embodiment, the remark information of the preset storage space may be derived from the indication that the system is receiving the allowed pending resolution for the target service. Specifically, the method of the present application further comprises:

step S501: and receiving the allowed pending information of the interactive party input by the user.

Wherein the allowed pending resolution information of the interactive party is input by the user in response to the interactive party's allowed pending resolution suspension indication for the target service.

For credit business, the allowed pending suspension information of the interactive party is suspension information of the customer, and the allowed pending suspension indication of the interactive party to the target business refers to suspension request.

For example, due to the fact that some customers have a long expiration time, a low credit rating, or a high repayment amount, so that the number of call calls is large, the daily life of the customer is affected and disturbed, and the customer may initiate a complaint to request the cessation. At this time, the administrator or customer service staff of the urging system inputs the urging stop information of the customer in response to the urging stop request.

Step S502: and generating latest remark information of the interactive party based on the allowed pending resolution information of the interactive party.

For example, when the urging information is received by the urging system, the urging system takes the client number and type as the latest remark information.

Step S503: and storing the latest remark information of the interactive party to a preset storage space.

For example, when the urging system receives an urging stopping request from a client, for the urging stopping request from the client, an administrator or customer service staff manually sets an urging stopping tag for the client on an interface of the urging system to generate urging stopping information. The hastening and receiving system writes original remark information of the customer as a customer number, a type of the customer being connected, the conversation time of the customer being updated as a customer number, a type of the customer being hastening stopping, and the hastening stopping time into a preset storage space for storage.

Referring to fig. 6, fig. 6 is a schematic flowchart illustrating an interactive automatic control method according to an embodiment of the present application. The embodiment comprises the following steps:

step S601: and acquiring the interactive list obtained after cleaning by the embodiment.

The obtaining of the interactive list may refer to any of the above embodiments, which are not limited herein.

Step S602: and automatically executing interactive communication comprising telephone, short message, mail and/or third-party social software according to the interactive list.

For example, the information interaction center performs interaction again on the interaction list obtained by cleaning the interaction data by the interaction data cleaning method in the same manner or different manners to obtain the latest interaction data.

In addition, for credit business, the call center generally makes continuous calls to the credit without payment willingness and reminds the customers of payment through short messages, mails and the like, so that the pressure of collection promotion is increased. And for the user who is not connected, the user can still be connected after continuous dialing of a plurality of rounds, RPC and TPC can be prompted to be collected, and the user can be prompted to pay in modes of short messages, third-party social software interaction and the like, so that the collection prompting pressure is improved.

Referring to fig. 7, fig. 7 is a schematic structural diagram of an embodiment of an intelligent device according to the present application. The intelligent device 700 is used for implementing the above interactive data cleaning method, improving the flexibility of interactive data cleaning, or implementing the above interactive automatic control method.

In particular, the smart device 700 includes a processor 701, a memory 702, and communication circuitry 703. The processor 701 is connected to a memory 702 and a communication circuit 703.

The communication circuit 703 is used for allowing the processor 701 and the memory 702 to communicate with each other.

The memory 702 stores therein program instructions for being executable by the processor 701, and stores data generated or used by the processor 701 in executing the program instructions, such as preset types of interacting parties, interaction data, remark information, and the like.

The processor 701 is configured to execute computer program instructions stored in the memory 702 to perform any of the above-described embodiments of the method in conjunction with the communication circuit 703. For example, interactive data belonging to a preset type in the interactive data may be removed; the latest remark information of the interactive party can also be generated, and the like. Processor 701 may also be referred to as a CPU (Central Processing Unit). The processor 701 may be an integrated circuit chip having signal processing capabilities. The Processor 701 may also be a general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. In addition, the processor 701 may be implemented collectively by a plurality of integrated circuit chips. It is to be understood that, when the smart device 700 does not need to interact with other devices, the communication circuit 703 may not be included, and is not limited herein.

Referring to fig. 8, fig. 8 is a schematic structural diagram of a memory device according to an embodiment of the present application.

The memory device 800 stores program instructions 801, the program instructions 801 being executable to implement steps of an interactive data cleansing method or steps of an interactive automatic control method including any of the embodiments described above. The storage device 800 may be a portable storage medium, such as a usb disk and an optical disk, and may also be a terminal, a server, and the like. For a detailed signal gain control method, reference is made to the above description, and details are not repeated herein.

According to the scheme, the interactive party belonging to the preset type in the interactive data is removed, the preset type comprises the interactive party belonging to the preset service state or the interactive party with the historical interaction as the preset identity, and the preset identity is the interactive party with the preset identity, so that the intelligent cleaning of the outbound list can be realized based on the preset service state or the preset identity, and the flexibility of interactive data cleaning is improved.

Specifically, for the outbound list that the target service is a credit service and other related services, and the interactive data is an outbound call of the calling system, the method and the system can be used for cleaning the outbound list again according to the historical dialing condition, for example, a client willing to pay for payment is filtered, payment refusal is reserved or the client is not touched, a new list is generated, a new dialing strategy is re-formulated, a dialing strategy according to fine layering and grouping of the client is realized, and gradual prompt receipt is achieved. Therefore, different dialing strategies are formulated according to different preset types of clients to be removed, progressive dialing and collection are achieved, a foundation is laid for promoting collection and collection of money, complaints of clients are reduced, and satisfaction of clients is improved. For example:

(1) for the disconnected client, the method can customize a gradual dialing strategy for dialing the client, the RPC and the TPC, for example, RPC and/or TPC calls can be added in a new round of outbound list;

(2) for the client who has connected the client but has no repayment willingness, the following flexible follow-up strategy can be formulated, multiple rounds of dialing and collection urging are supported, collection urging pressure is formed, and the money return is promoted:

a) for the reason that the user does not have a willingness to pay for the payment, the user can make a call for many times;

b) for the fact that the user does not have a repayment intention when the user is connected, the RPC of the client is dialed in turn, namely, an RPC call is added to a new outgoing call list;

c) for the user who is not willing to pay, dialing the TPC of the client in turn, namely adding a TPC telephone to a new round of outbound list;

(3) for a client who is connected but does not form a repayment intention, multi-round dialing and collection prompting are supported, collection prompting pressure is formed, and the money withdrawal is promoted;

(4) for the paid customers, the customers who stop reminding or have the payment willingness, the repeated dialing (such as removing the telephone of the customer from a new round of outbound list) is avoided, the customer harassment is reduced, and the complaint is reduced.

In the several embodiments provided in the present application, it should be understood that the disclosed method and apparatus may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, a division of a module or a unit is merely a logical division, and an actual implementation may have another division, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some interfaces, and may be in an electrical, mechanical or other form.

Units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be substantially implemented or contributed to by the prior art, or all or part of the technical solution may be embodied in a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, a network device, or the like) or a processor (processor) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

The above description is only for the purpose of illustrating embodiments of the present application and is not intended to limit the scope of the present application, and all modifications of equivalent structures and equivalent processes, which are made by the contents of the specification and the drawings of the present application or are directly or indirectly applied to other related technical fields, are also included in the scope of the present application.

Claims

1. An interactive data cleansing method, the method comprising:

acquiring interactive data aiming at a target service;

and generating a new interactive list by using the removed interactive data.

2. The method according to claim 1, wherein the step of obtaining interaction data for the target service specifically includes:

and acquiring interactive data aiming at the target service in a preset period and/or an irregular mode.

3. The method according to claim 1, wherein the step of obtaining interaction data for the target service specifically includes:

and acquiring interaction data including telephone interaction, short message interaction, mail interaction and/or third-party social software interaction aiming at the target service.

4. The method according to any of claims 1-3, wherein the interactive parties belonging to the preset traffic state comprise at least one of:

the target service is in a partially solved or completely solved state;

the interaction party performs commitment resolution on the target service;

5. The method according to claim 4, wherein the removing of the interaction data of the interacting party belonging to the preset type from the interaction data comprises:

6. The method according to claim 5, wherein the remark information includes identification information of the interacting party, the type of the interacting party, and a time associated with the target service, wherein the time associated with the target service is at least one of a time when the target service is in the preset service state, a call time of last round of interaction, and a time allowed to be temporarily held for the target service.

7. The method of claim 6, wherein the target service is a credit service, and the interactive data is an outbound list of calls made by a calling system; the method further comprises the following steps:

8. An interactive automatic control method, characterized in that the method comprises:

acquiring the interactive list cleaned by the interactive data cleaning method of any one of claims 1-7;

and automatically executing interactive communication comprising a telephone, a short message, a mail and/or third-party social software according to the interactive list.

9. An intelligent device, comprising a memory and a processor coupled to each other;

wherein the processor is configured to execute the memory-stored computer program to implement a method comprising interactive data cleansing according to any one of claims 1 to 7, or to implement a method comprising interactive automation according to claim 8.

10. Storage device, characterized in that a computer program is stored which can be run by a processor for implementing an interactive data cleansing method comprising the method according to any of claims 1 to 7 or for implementing an interactive automation method comprising the method according to claim 8.