CN108809669A - Group customer underpayment management method and system, group customer framework - Google Patents
Group customer underpayment management method and system, group customer framework Download PDFInfo
- Publication number
- CN108809669A CN108809669A CN201810628932.9A CN201810628932A CN108809669A CN 108809669 A CN108809669 A CN 108809669A CN 201810628932 A CN201810628932 A CN 201810628932A CN 108809669 A CN108809669 A CN 108809669A
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- Prior art keywords
- customer
- arrearage
- group
- group customer
- underpayment
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/14—Charging, metering or billing arrangements for data wireline or wireless communications
- H04L12/141—Indication of costs
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/14—Charging, metering or billing arrangements for data wireline or wireless communications
- H04L12/1485—Tariff-related aspects
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
The invention belongs to fields of communication technology, and in particular to a kind of group customer underpayment management method and group customer underpayment management system, group customer framework.The group customer underpayment management method, including：According to account identification, obtain with the relevant arrearage amount of money of the account identification, the arrearage account phase, type of business field information；According to the account identification, customer ID corresponding with the account identification is matched, and the field contents of all account identifications under the same subscriber identification field are merged；According to the customer ID, customer name corresponding with the customer ID, contact person's contact number are matched；Summarize the arrearage amount of money, arrearage account phase, type of business and the management mark of the same customer name or contact person's contact number.The group customer underpayment management method and group customer underpayment management system realize that group customer is convenient, automatic group customer arrearage is reminded.
Description
Technical field
The invention belongs to fields of communication technology, and in particular to a kind of group customer underpayment management method and group customer arrearage
Management system, group customer framework.
Background technology
In the existing communications industry, client includes public customer and group customer, and for public customer, equipment number is
For telephone number；And group customer is due to being in face of entire group service, using group as a customer ID, the multiple accounts of intension
Family and multiple equipment (such as the equipment such as mobile phone, fixed line, broadband), client traffic type (such as the business such as mobile phone, fixed line, broadband)
It is not unique, and equipment number is numerous.
Currently, client's arrearage prompting function is directed to public customer, sending short message to equipment number can be completed to the client
Arrearage remind.And for group customer, not all devices all can receive short message, and include numerous under a customer ID
Equipment, therefore cannot achieve the arrearage prompting function to client.At present to the underpayment management of group customer, administrative staff are relied primarily on
Data are obtained from multiple systems, then are pressed for payment of by customer manager's work.Current multiple systems include：Charge system, business system
System concentrates set-off system etc., pipe personnel to enter multiple systems above by hand when obtaining data, not only heavy workload, and from obtaining
The long period can be undergone in access evidence to data distribution to corresponding customer manager's hand, causes arrearage data age poor.
To ensure the benefit of communication operation, how to realize that group customer is convenient, automatic client's arrearage is reminded becomes current
Technical problem urgently to be resolved hurrily.
Invention content
The technical problem to be solved by the present invention is to be directed to above-mentioned deficiency in the prior art, a kind of group customer arrearage is provided
Management method and group customer underpayment management system, group customer framework realize that group customer is convenient, automatic group customer is deficient
Take prompting.
Technical solution is the group customer underpayment management method used by solving present invention problem, including：
According to account identification, obtain with the relevant arrearage amount of money of the account identification, the arrearage account phase, type of business field
Information；
According to the account identification, customer ID corresponding with the account identification is matched, and the same client is marked
The field contents of all account identifications under section of becoming literate merge；
According to the customer ID, customer name corresponding with the customer ID, contact person's contact number are matched；
Summarize the arrearage amount of money of the same customer name or contact person's contact number, arrearage account phase, type of business
And management mark.
Preferably, further include：
While matching the customer ID, contact person's contact number according to the customer ID, also matching with it is described
Customer ID manages mark accordingly；
And identified according to management, generate arrearage reminder message.
Preferably, arrearage reminder message includes character message reminder message and/or voice SMS reminder message.
Preferably, the management mark includes customer manager's number, customer manager's telephone number.
A kind of group customer underpayment management system, including summarizing module, are used for：
According to account identification, obtained and the relevant arrearage amount of money of the account identification, arrearage account phase, industry from charge system
The field information for type of being engaged in；
According to the account identification, customer ID corresponding with the account identification is matched in set-off system from concentrating, and
The field contents of all account identifications under the same subscriber identification field are merged；
According to the customer ID, customer name corresponding with the customer ID, contact person are matched from business system
Contact number；
And summarize the arrearage amount of money of the same customer name or contact person's contact number, arrearage account phase, business
Type and management mark.
Preferably, the summarizing module is matching the customer ID, contact person's contact number according to the customer ID
While code, matching is corresponding with the customer ID also from business system manages mark；
And the group customer underpayment management system further includes arrearage reminder message editor module, for generating arrearage
Reminder message.
Preferably, the arrearage reminder message editor module includes that character message edit cell and/or voice SMS are compiled
Unit is collected, wherein：
The character message edit cell generates arrearage character message reminder message for being identified according to management；
The voice SMS edit cell generates arrearage voice SMS reminder message for being identified according to management.
A kind of group customer framework, including charge system, business system, concentration set-off system, server, further include above-mentioned
Group customer underpayment management system.
Preferably, the charge system, the business system, the concentration set-off system, the group customer arrearage
Management system is connect with the server communication respectively, and the server is for storing and handling the charge system, the battalion
Industry system, the concentration set-off system, the data of the group customer underpayment management system interaction process.
Preferably, further include SMS platform and/or voice platform, when the group customer underpayment management system includes owing
When taking reminder message editor module, the SMS platform/or the voice platform are used for arrearage word reminder message and/or owe
Expense voice reminder message is sent to contact person's contact number.
The beneficial effects of the invention are as follows：The group customer underpayment management method and group customer underpayment management system, can have
Effect solves the problems, such as that the overall picture information in existing system because of group customer is distributed in each different system, with group customer arrearage
Management system initiates starting point as information and information recalls terminal, and the overall picture information of group customer is summarized in each system, real
Existing group customer is convenient, automatic client's arrearage is reminded, to realize group customer arrearage information management.
Description of the drawings
Fig. 1 is the flow chart of group customer underpayment management method in the embodiment of the present invention；
Fig. 2 is the structure diagram of group customer underpayment management system in the embodiment of the present invention；
Fig. 3 is the schematic diagram of group customer framework in the embodiment of the present invention；
Fig. 4 is that group customer framework realizes the schematic diagram that group customer arrearage is reminded in the embodiment of the present invention；
In attached drawing mark：
1- group customer underpayment management systems；11- summarizing modules；12- arrearage reminder message editor modules；
2- charge systems；3- concentrates set-off system；4- business systems；5- servers；
6- SMS platforms；60- voice platforms；
7- contact person's mobile phones.
Specific implementation mode
To make those skilled in the art more fully understand technical scheme of the present invention, below in conjunction with the accompanying drawings and specific embodiment party
Formula makees group customer underpayment management method of the present invention and group customer underpayment management system, group customer framework further detailed
Description.
In existing communication operation, it is related to multiple and different systems, such as charge system, concentration set-off system, business
System etc..Wherein：
Charge system, for generating the expense corresponding to customer service, the information of collection includes at least：Account identification is owed
Take the amount of money, arrearage account phase, type of business；
Set-off system is concentrated, New Account is used for, the information of collection includes at least：Customer ID, account identification, customer name
Claim, business license number；
Business system：For accepting business in front end, the information of collection includes at least：Customer name, customer ID, contact
People's contact number, customer manager's number, customer manager's telephone number etc..
It is different from public customer, concentrate set-off system to be used for group customer.When a certain group customer using operator (such as
Unicom) multinomial business when, it will usually generate multiple accounts, handle new business every time, using corporate licence application i.e. be denoted as
Group customer.Such as certain company has used fixed-line phone service, operator's normal billing, as the said firm handles new clothes broadband industry
Business, meeting New Account in concentrating set-off system, the expense in only this new clothes broadband of account information matches.Due to handling
What new business and original business used is same enterprise's business license number, so in all systems of operator, client
Mark is unified.That is, business license number is uniquely corresponding with subscriber identification field, but same subscriber identification field can correspond to
Multiple account identifications.
As it can be seen that each system include and only include group customer part or partial information, the information of group customer is not
It can only be corresponded to and be retrieved by only information in homologous ray, cause group customer information complicated, scrappy, it is difficult to realize
Effectively summarizes and screen.
The present invention is directed to the particularity of group customer, provides a kind of group customer underpayment management system and method, passes through tune
With the data in charge system, concentration set-off system, business system, group customer arrearage letter is generated in underpayment management system
Breath is inquired for administrative staff's example or customer manager；It is sent out from trend customer contact and customer manager in the stipulated time to realize
Send prompt message；It is finally reached the purpose reinforced group customer underpayment management and reduce arrearage volume.
As an aspect of of the present present invention, a kind of group customer underpayment management method is provided, as shown in Figure 1, including：
According to account identification, obtains and believe with the field of the relevant arrearage amount of money of account identification, arrearage account phase, type of business
Breath；
According to account identification, customer ID corresponding with account identification is matched, and by the institute under same subscriber identification field
There are the field contents of account identification to merge；
According to customer ID, customer name corresponding with customer ID, contact person's contact number are matched；
Summarize the arrearage amount of money, arrearage account phase, type of business and the management of same customer name or contact person's contact number
Mark.
Wherein, the sequence of above-mentioned other each steps in addition to summarizing all information can not limit, as long as can pass through
Effectively mark (such as account identification, customer ID etc.) further retrieves the more additional informations of group customer.
It is managed as a whole for the ease of administrative staff, which further includes：
While matching customer ID, contact person's contact number according to customer ID, also match corresponding to customer ID
Management mark；
And identified according to management, generate arrearage reminder message.
Wherein, arrearage reminder message includes character message reminder message and/or voice SMS reminder message.
Preferably, management mark includes customer manager's number, customer manager's telephone number.Using customer manager's number as
Sort out basis, form the Realtime Statistics of group customer arrearage information, inquires and manage convenient for customer manager.
As an aspect of of the present present invention, a kind of group customer underpayment management system is provided, as shown in Fig. 2, the group customer
Underpayment management system 1 includes summarizing module 11, is used for：
According to account identification, obtained and the relevant arrearage amount of money of account identification, arrearage account phase, business kind from charge system
The field information of class；
According to account identification, from concentrating matching customer ID corresponding with account identification in set-off system, and by same visitor
The field contents of all account identifications under the identification field of family merge；
According to customer ID, customer name corresponding with customer ID, contact person's contact number are matched from business system；
And summarize the arrearage amount of money of same customer name or contact person's contact number, the arrearage account phase, type of business and
Management mark.
It is managed as a whole for the ease of administrative staff, in the group customer underpayment management system 1, summarizing module 11 is in root
While according to customer ID matching customer ID, contact person's contact number, matching is corresponding to customer ID also from business system
Management mark；And the group customer underpayment management system 1 further includes arrearage reminder message editor module 12, for generating
Arrearage reminder message.
Arrearage reminder message editor module 12 includes character message edit cell and/or voice SMS edit cell, wherein：
Character message edit cell generates arrearage character message reminder message for being identified according to management；
Voice SMS edit cell generates arrearage voice SMS reminder message for being identified according to management.
As an aspect of of the present present invention, a kind of group customer framework is provided, as shown in figure 3, the group customer framework includes
Charge system 2, concentrates set-off system 3, server 5 at business system 4, further includes above-mentioned group customer underpayment management system 1.
Wherein, charge system 2, business system 4, concentrate set-off system 3, group customer underpayment management system 1 respectively with clothes
Business device 5 communicates to connect, and server 5 is for storing and handling charge system 2, business system 4, concentrate set-off system 3, group customer
The data of 1 interactive process of underpayment management system.
As shown in figure 4, the group customer framework further includes SMS platform 6 and/or voice platform 60, when group customer arrearage
When management system 1 includes arrearage reminder message editor module 12, SMS platform 6/ or voice platform 60 are for carrying arrearage word
Message of waking up and/or arrearage voice reminder message are sent to contact person's contact number.
In the group customer framework, the summarizing module 11 of group customer underpayment management system 1 passes through server 5 and other
Existed system docks, and completes corresponding field matching；SMS platform 6 passes through " contact person's connection in group customer underpayment management system 1
Be number " field confirm arrearage reminding short message receiving terminal.Server 5 is as center control intermediary, with group customer arrearage pipe
Reason system 1, concentrates set-off system 3, business system 4 to be connected at charge system 2, for storing and handling in group customer framework
The data of four systems interactive process, to realize information inquiry and transfer function.SMS platform 6 and server 5 and contact person
Mobile phone 7 communicates, and realizes short message sending function.
The group customer framework utilizes the group customer underpayment management method and corresponding group customer underpayment management system
1, it can proceed as follows：
Monthly fixed dates, after ensuring that charge system 2 completes the statistics of client's arrearage last month amount of money；
Inquiry request is triggered from group customer underpayment management system 1 to server 5, inquiry request is sent to by server 5
Charge system 2 transfers " account identification ", " the arrearage amount of money ", " arrearage account phase ", " type of business " four words in charge system 2
Information above is transmitted to server 5 by the complete information of section, charge system 2；
" account identification " field information is sent to and concentrates set-off system 3 by server 5, in concentrating set-off system 3, according to
Corresponding " customer ID " field of this fields match, and will be in all " account identification " fields under same " customer ID " field
Hold and is sent to server 5 after merging.
After server 5 receives the information for concentrating set-off system 3 to send, " customer ID " field information is sent to business
System 4, business system 4 is according to this fields match corresponding " customer name ", " contact person's contact number ", " customer manager's volume
Number ", " customer manager's telephone number " field, and the above field contents are sent to server 5；
After server 5 receives the information of the transmission of business system 4, by " customer ID ", " customer name ", " arrearage gold
Volume ", " arrearage account phase ", " type of business " " contact person's contact number " " customer manager's number " " customer manager's telephone number " field
Content is sent to group customer underpayment management system 1.
When customer manager needs to count self-administered all client's arrearage information, in group customer underpayment management system 1
Summarizing module 11 according to management identify, such as " customer manager's number " or " customer manager's telephone number " inquire it is self-administered
The arrearage information of all group customer utilizes " contact person's contact number " to reinforce contact to the group customer that needs are paid close attention to.
Fixed dates after monthly entering an item of expenditure in the accounts, by arrearage reminder message editor module 12 by the arrearage situation of each group customer
Reminding short message is write according to preset uniform format, and is sent to server 5.After server 5 receives short message content, hair
It send to SMS platform 6, then corresponding contact person's mobile phone is sent to according to " contact person's contact number " field contents by SMS platform 6
On 7, completes the arrearage to group customer and remind.
The arrearage of group customer is reminded, voice call form can also be utilized to replace short message form.It will " character message
Edit cell " replaces with " voice SMS edit cell ", and the arrearage information of generation is sent to server 5 with speech form,
Server 5 is connected with voice platform 60 rather than SMS platform 6, it can be achieved that voice platform 60 dials electricity from trend contact person mobile phone 7
Words carry out voice arrearage prompting to contact person.
The group customer underpayment management system and group customer underpayment management method of the present invention, from the account with arrearage information
Family mark is set out, and the data between multiple existed systems can be called by summarizing module, according to account identification → customer ID
→ customer name, contact person's contact number, search for by following the clues and summarize the information of group customer all devices, and step by step with customer manager
Number forms the Realtime Statistics of group customer arrearage information as basis is sorted out, and inquires and manages for customer manager；Finally
By arrearage reminder message editor module, arrearage prompting message periodically is sent to group customer contact person, to realize that client passes through
Reason a little inquires self-administered all client's arrearage information, and arrearage situation is sent to written form or speech form
Contact person's contact number of group customer.
Group customer underpayment management method and group customer underpayment management system, can effectively solve existing system in the present invention
The middle overall picture information because of group customer is distributed in the problem of each different system, using group customer underpayment management system as letter
Breath initiates starting point and information and recalls terminal, and the overall picture information of group customer is summarized in each system, realize group customer it is convenient,
Automatic client's arrearage is reminded, to realize group customer arrearage information management.
It is understood that the principle that embodiment of above is intended to be merely illustrative of the present and the exemplary implementation that uses
Mode, however the present invention is not limited thereto.For those skilled in the art, in the essence for not departing from the present invention
In the case of refreshing and essence, various changes and modifications can be made therein, these variations and modifications are also considered as protection scope of the present invention.
Claims (10)
1. a kind of group customer underpayment management method, which is characterized in that including：
According to account identification, obtains and believe with the field of the relevant arrearage amount of money of the account identification, arrearage account phase, type of business
Breath；
According to the account identification, customer ID corresponding with the account identification is matched, and by the same customer ID word
The field contents of all account identifications under section merge；
According to the customer ID, customer name corresponding with the customer ID, contact person's contact number are matched；
Summarize the arrearage amount of money of the same customer name or contact person's contact number, the arrearage account phase, type of business and
Management mark.
2. group customer underpayment management method according to claim 1, which is characterized in that further include：
While matching the customer ID, contact person's contact number according to the customer ID, also matching and the client
The corresponding management mark of mark；
And identified according to management, generate arrearage reminder message.
3. group customer underpayment management method according to claim 2, which is characterized in that arrearage reminder message includes word
Short message reminder message and/or voice SMS reminder message.
4. group customer underpayment management method according to claim 2, which is characterized in that the management mark includes client
Manager's number, customer manager's telephone number.
5. a kind of group customer underpayment management system, which is characterized in that including summarizing module, be used for：
According to account identification, obtained and the relevant arrearage amount of money of the account identification, arrearage account phase, business kind from charge system
The field information of class；
According to the account identification, customer ID corresponding with the account identification is matched in set-off system from concentrating, and will be same
The field contents of all account identifications under one subscriber identification field merge；
According to the customer ID, customer name corresponding with the customer ID is matched from business system, contact person contacts
Number；
And summarize the arrearage amount of money of the same customer name or contact person's contact number, arrearage account phase, type of business
And management mark.
6. group customer underpayment management system according to claim 5, which is characterized in that
The summarizing module while matching the customer ID, contact person's contact number according to the customer ID, also from
Matching is corresponding with the customer ID in business system manages mark；
And the group customer underpayment management system further includes arrearage reminder message editor module, is reminded for generating arrearage
Message.
7. group customer underpayment management system according to claim 6, which is characterized in that the arrearage reminder message editor
Module includes character message edit cell and/or voice SMS edit cell, wherein：
The character message edit cell generates arrearage character message reminder message for being identified according to management；
The voice SMS edit cell generates arrearage voice SMS reminder message for being identified according to management.
8. a kind of group customer framework, including charge system, business system, concentration set-off system, server, which is characterized in that
Further include claim 4-7 any one of them group customer underpayment management systems.
9. group customer framework according to claim 8, which is characterized in that the charge system, the business system, institute
It states and set-off system, the group customer underpayment management system is concentrated to be connect respectively with the server communication, the server is used
In storing and handle the charge system, the business system, the concentration set-off system, group customer underpayment management system
The data for interactive process of uniting.
10. group customer framework according to claim 8, which is characterized in that further include that SMS platform and/or voice are flat
Platform, when the group customer underpayment management system includes arrearage reminder message editor module, the SMS platform/or institute's predicate
Tone level platform is used to arrearage word reminder message and/or arrearage voice reminder message being sent to contact person's contact number.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810628932.9A CN108809669A (en) | 2018-06-19 | 2018-06-19 | Group customer underpayment management method and system, group customer framework |
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| CN201810628932.9A CN108809669A (en) | 2018-06-19 | 2018-06-19 | Group customer underpayment management method and system, group customer framework |
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Family
ID=64083232
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| CN201810628932.9A Pending CN108809669A (en) | 2018-06-19 | 2018-06-19 | Group customer underpayment management method and system, group customer framework |
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| CN114679690A (en) * | 2022-03-28 | 2022-06-28 | 中国联合网络通信集团有限公司 | Arrearage payment promoting method, device, equipment and computer storage medium |
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Application publication date: 20181113 |
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