WO2017116334A1 - A system for making call proposal by call history analysis - Google Patents

A system for making call proposal by call history analysis Download PDF

Info

Publication number
WO2017116334A1
WO2017116334A1 PCT/TR2016/000046 TR2016000046W WO2017116334A1 WO 2017116334 A1 WO2017116334 A1 WO 2017116334A1 TR 2016000046 W TR2016000046 W TR 2016000046W WO 2017116334 A1 WO2017116334 A1 WO 2017116334A1
Authority
WO
WIPO (PCT)
Prior art keywords
call
subscriber
application server
communication device
calls
Prior art date
Application number
PCT/TR2016/000046
Other languages
French (fr)
Inventor
Toprak Yasan BURCU
Original Assignee
Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi filed Critical Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Publication of WO2017116334A1 publication Critical patent/WO2017116334A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/555—Statistics, e.g. about subscribers but not being call statistics
    • H04M2203/556—Statistical analysis and interpretation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2250/00—Details of telephonic subscriber devices
    • H04M2250/60—Details of telephonic subscriber devices logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs

Abstract

The present invention relates to a system (1) which enables to determine call habits of a subscriber (A) based on the called number and the call time and to make call proposals to the subscriber (A) according to these habits by analysing the calls performed the subscriber (A) in a certain period. The inventive system (1) comprises: communication device (2) call application (21) application server (3) and database (31).

Description

A SYSTEM FOR MAKING CALL PROPOSAL BY CALL HISTORY
ANALYSIS
Technical Field
The present invention relates to a system which enables to determine call habits of a subscriber based on the called number and the call time and to make call proposals to the subscriber according to these habits by analysing the calls performed the subscriber in a certain period.
Background of the Invention Today, use of mobile device and communication networks shows continuous increase. Mobile network operators carry out many calls in a day and these calls are sometimes made within a certain routine. For example, an employee can call his/her spouse at a time close to rush hour every day or a subscriber can speak to his/her uncle/aunt twice a week.
However, users sometimes forget making these calls and neglect to make calls in daily lite. In such a case, subscribers both cannot make the necessary calls with their acquaintances and also become in a position to display indifferent behaviours towards their acquaintances tor the numbers which they normally call but they have not called on that day or days somehow. Additionally, these cases lead to revenue loss for the mobile operator as well due to the fact that it has not performed the calls that it al ways performs normally.
When the said negative circumstances are taken into account, it is seen that there is a need for a solution which enables to make call proposals/reminders to a subscriber by determining the subscriber's call habits according to these call habits and current call records. In the state of the art, there are some solutions for determining call habits. However, these solutions are based on the ground of creating a list of the most frequently used ones as frequency by examining call history of a subscriber over device data and realizing display of only this list. No proposal/reminder structure is processed over this list. In addition, there is no structure which analyses at which cycle and period of time the subscriber's calls are made and determines routines in solutions in the state of the art. The United States patent document no. US2010228560, an application in the state of the art. discloses methods which are developed for organizing contact lists and friend (buddy) lists within a mobile device. In one embodiment of the invention, the said contact list can be organized by only examining the search history information of the user and favourite persons (friends) list can be created and displayed in this way without needing user input by learning and prediction methods.
The United States patent document no.US2011176670, another application in the stale of the art, discloses a call reminder functionality which enables to create a task during a call in order that a call concerning that call can be made later and to send a reminder notice to the user about making the call when the time for the created task is due.
Summary of the Invention An objective of the present invention is to realize a system which enables to analyse calls of a subscriber performed in a certain period and to determine call habits of the subscriber according to the numbers called by him/her and the time of calling these numbers. Another objective of the present invention is to realize a system which enables to make call proposals to a subscriber according to the subscriber's call habits. Detailed Description of the Invention
"A System for Making Call Proposal by Call History Analysis" realized to fulfil the objectives of the present invention is shown in the figure attached, in which:
Figure 1 is a schematic block diagram of the inventive system.
The components illustrated in the figure are individually numbered, where the numbers refer to the following: 1. System
2. Communication device
21. Call application
3. Application server
31. Database
A. Subscriber
B. Call detail records database A system ( 1 ) for making call proposal by call history analysis comprises:
at least one communication device (2) which enables the subscriber (A) to make calls over a communication network and whereby call proposals are transmitted to the subscriber (A) after the call history analysis;
at least one call application (21) which runs on the communication device (2), can perform tasks of collecting information about the calls made by the subscriber (A) and displaying notifications about the call proposals transmitted to the subscriber (A) on the communication device (2), enables the communication device (2) to initiate call according to the interaction performed by the subscriber (A) on these notifications;
- at least one application server (3) which determines call habits of the subscriber (A) within certain rules by carrying out an analysis over the information transmitted to him/her upon being collected by the call application (21) about the calls made by the subscriber (A) and/or the records kept in the call detail records database (B) and enables to send call proposals to the communication device (2) of the subscriber (A) again within certain rules;
at least one database (31 ) wherein the rules regulating the operation of the application server (3) and the information transmitted to the application server (3) by the call application (21) are stored and which can be managed upon being accessed over the application server (3) (Figure I ).
The communication device (2) is a device which enables the subscriber (A) to make calls over a communication network and whereby call proposals are transmitted to the subscriber (A) after the call history analysis. In a preferred embodiment of the invention, the communication device (2) is a smart phone.
The call application (21) is a unit which runs on the communication device (2), can perform tasks of collecting information about the calls made by the subscriber (A) and displaying notifications about the call proposals transmitted to the subscriber (A) on the communication device (2;, enables the communication device (2) to initiate call according to the interaction performed by the subscriber (A) on these notifications.
In a preferred embodiment of the invention, the call application (21) is a unit which collects the call date and time related to the calls initiated by the subscriber (A) by his/her communication device (2), the called number information whereby the call is made and the information about whether the call was answered or not by the called number over the communication device (2) and transmits them to the application server (3). In a preferred embodiment of the invention, the call application (21) receives the notification messages of immediate push notification type sent from the application server (3) towards the communication device (2) and comprising call proposal/reminder and ensures their display to the subscriber (A). In addition, in the event that this notification message is a notification message such that the subscriber (A) can interact, the call application (21) is a unit which is configured such that it will determine the subscriber (A) interaction and enable the communication device (2) to initiate call according to this interaction, send the request for making the notification about the call proposal later to the application server (3) or transmit the information about the fact that the subscriber (A) does not want to make the call subject to the call proposal lo the application server (3). These interactions can be provided by interaction buttons such as "Call Immediately", "Remind Later", "Reject/Ignore", respectively.
The application server (3) is a server which determines call habits of the subscriber (A) within certain rules by carrying out an analysis over the information transmitted to him/her upon being collected by the call application (21 > about the calls made by the subscriber (A) and/or the records kept in the call detail records database (B) and enables to send call proposals to the communication device (2) of the subscriber (A) again within certain rules.
The application server (3) is configured such that it will be able to send a push notification message - which will be received and displayed by the call application (21) ··· or a short message (SMS - Short Message Service) or multimedia message (MMS Multimedia Messaging Service) ··· which will be directly received and displayed by the communication device (2) - to the communication device (2) of the subscriber (A). Types of message that can be sent from the application server (3) towards the communication device (2) can be varied by different types of message in the state of the art.
The application server (3) is a unit which carries out analysis by taking into consideration only the records as long as for a predetermined period of time when carrying out analysis over the call history of the subscriber (A). In an exemplary embodiment of the invention, this period of time may be a month and an analysis carried out by the application server (3) according to the last month's call of the subscriber (A) in this case. The application server (3) creates a "favourite calls" list when carrying out this analysis. In a preferred embodiment of the invention, the application server (3) creates this list by carrying out transactions of: determining the numbers most called tor a certain time according to the numbers of call; if there are numbers called with a certain routine (such as every day, at 10 o'clock every day, twice a week) among the most called numbers, taking them to the top positions: if there are numbers called at certain hours of the day (for example, at 4 o'clock in the afternoon) among the numbers called with a certain routine, taking these numbers to the top positions for that hour or time zone (at afternoon hours) of the day. The application server (3) can repeat these transactions periodically on subscriber basis and thus, can keep the list of "favourite calls" up-to-date.
Information about how will the application server (3) carry out analysis by taking into consideration the call information for how long, create and update the list of "favourite calls" by carrying out which transactions for this analysis are determined by the information and rules included in the database (31) and the application server (3) determines the mode of operation by using these informations included in the database (31). The application server (3) transmits proposal notifications to the communication device (2) by using the analysis carried out upon determining the information such as the most called numbers, the routinely called numbers and the rules included in the database (31) for the numbers in the "favourite calls" list created and updated afterwards. That is to say, in an embodiment of the invention, the application server (3) sends call proposal/reminder notification to the communication device (2) related to this if the routine calls have not been made yet by controlling whether the routine calls are made before a certain period of time before the period of time or the time zone where the said routine belongs to is over. For example, if it is realized by the application server (3) that a number called by the subscriber (A) every day at about 10 o'clock has not been called yet at 1 1 o'clock at that day by using the call information of the subscriber (A), the application server (3) can send call proposal/reminder notification to the communication device (2) about this condition. In one embodiment of the invention, the application server (3) determines that it is required not to make proposal/reminder later on about this call if it determines that the proposal/reminder notifications made for the subscriber (A) have been ignored by the subscriber (A) for a pre-determined number of times or s/he did not make the call subject to that proposal despite the notification. For example, if the subscriber (A) chooses the option of "Reject" for two times for a call over the interactive push notification message displayed by the call application (21) or does not make the call subject to the proposal despite the notification transmitted to him/her for two times, the application server (3) decides that ihis proposal should not be made later on by concluding that the .subscriber (A) is not interested in this call proposal.
In addition, in one embodiment of the invention, the application server (3) is a unit which can send call proposal to the communication device (2) of the subscriber (A) by means of messages of pre-determined types at the point where it decides that the called number is suitable (by considering the facts such as the called number makes call, the call of the called number at the moment when it is busy is over) over the records kept in the call detail records database (B) for the numbers that are called by the subscriber (A) via his/her communication device (2) however could not reach it in some way (the called number is off/busy).
The database (31) is a unit wherein the rules regulating the operation of the application server (3) and the information transmitted to the application server (3) by the call application (21 ) are stored and which can be managed upon being accessed over the application server (3).
In a preferred embodiment of the invention, the rules included within the database (31) and regulating the operation of the application server (3) are the ones that enables the application server (3) to create and update the list of "favourite calls" on subscriber (A) basis and the ones that determines how and in what way will it send call proposals to the communication device (2). With the inventive system (1). transaction of analysing calls of a subscriber performed in a certain period and determining call habits of the subscriber according to the numbers called by him/her and the time of calling these numbers. When carrying out the said transaction, the application server (3) determines a frequency and routine information for the called numbers by using the information that can be received from different sources and show the call history of the subscriber (A) and accordingly, creates a list of favourite calls on subscriber basis and updates this list periodically. With the inventive system (1), transaction of transmitting call proposal to the subscriber according to the call habits of the subscriber is carried out. When carrying out the said transaction, the application server (3) decides whether it is required to make call proposal/reminder notification to the subscriber (A) according to the rules in the database (31) for each number in the most up-to-date form of the list of 'favourite calls'* and sends the related notification to the communication device (2) in necessary cases. The rules kept in the database (31) is essentially based upon notifying this situation to the subscriber (A) as a call proposal/reminder if a subscriber (A) calls a number at a certain frequency or within a routine but has not called that number for a certain period of time or in that day.
Within these basic concepts, it is possible to develop a great variety of embodiments of the inventive "System for Making Call Proposal by Call History Analysis (1)"; it cannot be limited to the examples disclosed herein and it is essentially according to the claims.

Claims
CLAIMS 1. A system ( I ) for making call proposal by call history analysis; comprising:
at least one communication device (2) which enables the subscriber (A) to make calls over a communication network and whereby call proposals are transmitted to the subscriber (A) after the call history analysis:
at least one call application (21 );
at least one application server (3):
at least one database (31) wherein the rules regulating the operation of the application server (3) and the information transmitted to the application server (3) by the call application (21) are stored and which can be managed upon being accessed over the application server (3); and characterized by:
at least one call application (21) which runs on the communication device (2), can perform tasks of collecting information about the calls made by the subscriber (A) and displaying notifications about the call proposals transmitted to the subscriber (A) on the communication device (2), enables the communication device (2) to initiate call according to the interaction performed by the subscriber (A) on these notifications;
at least one application server (3) which determines call habits of the subscriber (A) within certain rules by carrying out an analysis over the information transmitted to him/her upon being collected by the call application (21) about the calls made by the subscriber (A) and/or the records kept in the call detail records database (B) and enables to send call proposals to the communication device (2) of the subscriber (A) again within certain rules; 2. A system (1) according to Claim I, characterized by the call application (21) (21) which is a unit thai collects the call date and time related to the calls initiated by the subscriber (A) by his/her communication device (2), the called number information whereby the call is made and the information about whether the call was answered or not by the called number over the communication device (2) and transmits them to the application server (3).
3. A system (1) according to Claim K characterized by the call application (21) (21) which receives the notification messages of immediate push notification type sent from the application server (3) towards the communication device (2) and comprising call proposal/reminder and ensures their display to the subscriber ( A).
4. A system (1) according to Claim 3, characterized by the call application (21) (21) which, in the event that the notification message is a notification message such that the subscriber (A) can interact, is a unit configured such that it will determine the subscriber (A) interaction and enable the communication device (2) to initiate call according to this interaction, send the request for making the notification about the call proposal later to the application server (3) or transmit the information about tire fact that the subscriber (A) does not want to make the call subject to the call proposal to the application server (3).
5. A system (1) according to Claim 1, characterized by an application server (3) which is configured such that it will be able to send a push notification message - that will be received and displayed by the call application (21) - or a short message (SMS - Short Message Service) or multimedia message (MMS - Multimedia Messaging Service) - that will be directly received and displayed by the communication device (2) ··· to the communication device (2) of the subscriber (A).
6. A system (1) according to Claim 1, characterized by the application server (3) which carries out analysis by taking into consideration only the records as long as for a predetermined period of time when carrying out analysis over the call history of the subscriber (A).
7. A system ( 1) according to Claim 6, characterized by the application server (3) which carries creates a "favourite calls" list when carrying out analysis.
8. A system ( 1 } according to Claim 7, characterized by the application server (3) which creates list by carrying out transactions of: detennining the numbers most called for a certain time according to the numbers of call; if there are numbers called with a certain routine among the most called numbers, taking them to the top positions; if there are numbers called at certain hours of the day among the numbers called with a certain routine, taking these numbers to the top positions for that hour or time zone of the day.
9. A system (1) according to Claim 8, characterized by the application server (3) which keeps "the list of "favourite calls*' up-to-date by repeating the transactions periodically on subscriber (A) basis.
10. A system (1) according to Claim 7, characterized by the application server (3) which sends call proposal/reminder notification to the communication device (2) related to this if the routine calls - for the numbers in the list of "favourite calls" have not been made yet by controlling whether the routine calls are made before a certain period of time before the period of time or the time zone where the said routine belongs to is over.
11. A system (1) according to Claim 1, characterized by the application server (3) which determines that it is required not to make proposal/reminder later on about this call if it determines that the proposal/reminder notifications made for the subscriber (A) have been ignored by the subscriber {A) for a predetermined number of times or s/he did not make the call subject to that proposal despite the notification.
12. A system (I) according to Claim 1, characterized by the application server (3) which sends call proposal to the communication device (2) of the subscriber (A) by means of messages of pre-determined types at the point where it decides that the called number is suitable (by considering the facts such as the called number makes call, the call of the called number at the moment when it is busy is over) over the records kept in the call detail records database (B) tor the numbers that are called by the subscriber (A) via his/her communication device (2) however could not reach it in some way (the called number is oft/busy).
13. A system (1) according to Claim 1, characterized by the database (31) which keeps the rules enabling the application server (3 ) to create and update the list of "favourite calls" on subscriber (A) basis and determining how and in what way will it send call proposals to the communication device (2).
PCT/TR2016/000046 2015-12-30 2016-04-15 A system for making call proposal by call history analysis WO2017116334A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR2015/17466A TR201517466A2 (en) 2015-12-30 2015-12-30 A SYSTEM THAT MAKES CALL RECOMMENDATION WITH CALL HISTORY ANALYSIS
TR2015/17466 2015-12-30

Publications (1)

Publication Number Publication Date
WO2017116334A1 true WO2017116334A1 (en) 2017-07-06

Family

ID=56236048

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/TR2016/000046 WO2017116334A1 (en) 2015-12-30 2016-04-15 A system for making call proposal by call history analysis

Country Status (2)

Country Link
TR (1) TR201517466A2 (en)
WO (1) WO2017116334A1 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2020208406A1 (en) 2019-04-12 2020-10-15 Saronikos Trading And Services, Unipessoal Lda Method and portable device for organizing contacts for a user's communications with a view to a subsequent connection

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2007113626A1 (en) * 2006-04-04 2007-10-11 Sony Ericsson Mobile Communications Ab Destinations list configuration
US20100228560A1 (en) 2009-03-04 2010-09-09 Avaya Inc. Predictive buddy list-reorganization based on call history information
US20110176670A1 (en) 2010-01-19 2011-07-21 Microsoft Corporation Automated callback reminder
US20110319130A1 (en) * 2010-06-28 2011-12-29 Lg Electronics Inc. Mobile terminal and method of operation
US20130318237A1 (en) * 2007-10-22 2013-11-28 Cisco Technology, Inc. Dynamic contact list

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2007113626A1 (en) * 2006-04-04 2007-10-11 Sony Ericsson Mobile Communications Ab Destinations list configuration
US20130318237A1 (en) * 2007-10-22 2013-11-28 Cisco Technology, Inc. Dynamic contact list
US20100228560A1 (en) 2009-03-04 2010-09-09 Avaya Inc. Predictive buddy list-reorganization based on call history information
US20110176670A1 (en) 2010-01-19 2011-07-21 Microsoft Corporation Automated callback reminder
US20110319130A1 (en) * 2010-06-28 2011-12-29 Lg Electronics Inc. Mobile terminal and method of operation

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2020208406A1 (en) 2019-04-12 2020-10-15 Saronikos Trading And Services, Unipessoal Lda Method and portable device for organizing contacts for a user's communications with a view to a subsequent connection

Also Published As

Publication number Publication date
TR201517466A2 (en) 2017-07-21

Similar Documents

Publication Publication Date Title
US10979566B2 (en) Optimizing next step action based on agent availability for effective sales and marketing engagement
US8243724B2 (en) Enhanced calling features
US7280818B2 (en) Mobile device notification with opinions
US9672270B2 (en) Systems and methods for aggregation, correlation, display and analysis of personal communication messaging and event-based planning
KR101322677B1 (en) Method and system for the multi-criteria management of presence notifications
US20150178626A1 (en) Method for predicting reactiveness of users of mobile devices for mobile messaging
US20070294344A1 (en) Automatic scheduling system
EP1960951A1 (en) Context aware phonebook
WO2013039791A2 (en) Systems and methods for coordinated voice and data communications
US8290890B2 (en) System and method for automating proactive communication
GB2506427A (en) A wireless communication device data logging and access system
GB2421399A (en) Server unit for managing presence information relating to availability of a communication unit
US9756487B1 (en) Systems and methods for personalized text message marketing
EP3167600A1 (en) Method for managing a call journal, device, computer program, and software product for this purpose
US20120213345A1 (en) Meeting scheduler sending reminders
US11968326B2 (en) System and method improving inbound leads and phone calls processing in sales and marketing engagement
WO2015137839A1 (en) Method for automatic selection and proposal of the optimal communication mean
WO2016209824A1 (en) Communication environment with unified communication interfaces
WO2017116334A1 (en) A system for making call proposal by call history analysis
WO2012117066A1 (en) Method for providing social presence information in telecommunication networks
US20150178046A1 (en) Contact management system learning from message exchange patterns, positional information or calendar
CN1984496B (en) Jamming information in a presence service system
EP3091717A1 (en) Telephone call control system and method
KR101656785B1 (en) Method, system and non-transitory computer-readable recording medium for providing notification on schedule
EP2400447A1 (en) System and method for electronically managing appointments

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 16732360

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 16732360

Country of ref document: EP

Kind code of ref document: A1