CN110390581A - The method and device of business processing, system, storage medium, electronic device - Google Patents
The method and device of business processing, system, storage medium, electronic device Download PDFInfo
- Publication number
- CN110390581A CN110390581A CN201910488936.6A CN201910488936A CN110390581A CN 110390581 A CN110390581 A CN 110390581A CN 201910488936 A CN201910488936 A CN 201910488936A CN 110390581 A CN110390581 A CN 110390581A
- Authority
- CN
- China
- Prior art keywords
- keyword
- interactive voice
- voice signal
- user
- equipment
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 50
- 238000012545 processing Methods 0.000 title claims abstract description 34
- 230000002452 interceptive effect Effects 0.000 claims abstract description 109
- 230000015654 memory Effects 0.000 claims description 18
- 238000004590 computer program Methods 0.000 claims description 15
- 230000005540 biological transmission Effects 0.000 claims description 14
- 238000012790 confirmation Methods 0.000 claims description 5
- 230000001755 vocal effect Effects 0.000 claims description 4
- 238000005516 engineering process Methods 0.000 abstract description 16
- 230000003993 interaction Effects 0.000 abstract description 16
- 230000009286 beneficial effect Effects 0.000 abstract description 3
- 238000004891 communication Methods 0.000 description 11
- 238000010586 diagram Methods 0.000 description 10
- 230000008569 process Effects 0.000 description 7
- 230000006870 function Effects 0.000 description 5
- 238000004364 calculation method Methods 0.000 description 2
- 235000013399 edible fruits Nutrition 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 235000013305 food Nutrition 0.000 description 2
- 230000001960 triggered effect Effects 0.000 description 2
- 206010011469 Crying Diseases 0.000 description 1
- 238000013473 artificial intelligence Methods 0.000 description 1
- 238000004422 calculation algorithm Methods 0.000 description 1
- 238000006243 chemical reaction Methods 0.000 description 1
- 239000000306 component Substances 0.000 description 1
- 238000004883 computer application Methods 0.000 description 1
- 239000008358 core component Substances 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 239000004744 fabric Substances 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 230000000977 initiatory effect Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
- 238000011017 operating method Methods 0.000 description 1
- 238000012856 packing Methods 0.000 description 1
- 238000003672 processing method Methods 0.000 description 1
- 238000011084 recovery Methods 0.000 description 1
- 238000012958 reprocessing Methods 0.000 description 1
- 239000007787 solid Substances 0.000 description 1
- 230000005236 sound signal Effects 0.000 description 1
- 238000013519 translation Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- Economics (AREA)
- Finance (AREA)
- Marketing (AREA)
- Accounting & Taxation (AREA)
- Strategic Management (AREA)
- Theoretical Computer Science (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- Computational Linguistics (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Primary Health Care (AREA)
- General Health & Medical Sciences (AREA)
- Development Economics (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention provides a kind of method and device of business processing, system, storage medium, electronic devices, wherein this method comprises: receiving the voice signal of interactive voice equipment acquisition, wherein the interactive voice equipment application is in user side；Identify the keyword in the voice signal, wherein the keyword is used to indicate the demand information of user；Execute operation flow corresponding with the keyword.Through the invention, solving the relevant technologies leads to the technical problem that interaction content is single between user equipment and merchant equipment using folk prescription calling, improves the satisfaction of user and attendant, to reach the beneficial effect for improving service ability.
Description
Technical field
The present invention relates to computer fields, in particular to the method and device, system, storage of a kind of business processing
Medium, electronic device.
Background technique
In the related technology, in the service business scene of food and drink lobby, for example guest takes a seat, and orders, has dinner, the links such as payment
In, if guest needs and waiter's interaction, when initiating service request, the processing method of general scene is: 1) crying out by people；
It 2) is to have some simple electronic products (common are calling set) etc., guest services people by the calling service personnel that touch the button
Member comes the position where guest when not knowing guest's demand, these solutions all cannot be with guest close friend in service scenarios
Interaction, user experience is very poor, while waiter practitioner feels also bad.
For the above problem present in the relevant technologies, at present it is not yet found that the solution of effect.
Summary of the invention
In order to solve technical problem present in above-mentioned the relevant technologies, the embodiment of the invention provides a kind of business processings
Method and device, system, storage medium, electronic device.
According to one embodiment of present invention, a kind of method of business processing is provided, comprising: receive interactive voice equipment
The voice signal of acquisition, wherein the interactive voice equipment application is in user side；Identify the keyword in the voice signal,
Wherein, the keyword is used to indicate the demand information of user；Execute operation flow corresponding with the keyword.
Optionally, the demand information is point single demand, and executing operation flow corresponding with the keyword includes: basis
The keyword generates the first notification message, wherein first notification message carries the position letter of the interactive voice equipment
Breath；First notification message is sent to mobile terminal, wherein the mobile terminal is applied in trade company side；Receiving
After the confirmation message for stating mobile terminal, Xiang Suoshu interactive voice equipment sends second notification message, wherein second notice disappears
Breath is used to indicate trade company and has answered that the demand information.
Optionally, the demand information is checkout demand, executes operation flow corresponding with the keyword and comprises determining that
The Table position of the interactive voice apparatus bound；Calculate the consumption bill generated on the Table position；According to the consumption
Bill generates gathering graphic code and third notice message；The gathering graphic code is sent to the interactive voice equipment and third is logical
Know message, wherein the third notice message is for consuming bill described in verbal announcement.
Optionally, after sending the gathering graphic code and the third notice message to the interactive voice equipment, institute
State method further include: after determining that the consumption bill has paid completion, Xiang Suoshu interactive voice equipment is sent for referring to
Show that the consumption bill has paid successful feedback message.
Optionally, identify that the keyword in the voice signal includes: whether to judge in the voice signal containing default
The first keyword in Keyword List, wherein first keyword is any key in the preset keyword list
Word；When in the voice signal containing the first keyword in preset keyword list, using first keyword as knowledge
Not Chu keyword；When not including the first keyword in preset keyword list in the voice signal, determination can not be known
The not described voice signal.
Optionally, after determination can not identify the voice signal, the method also includes: the 5th notification message is generated,
Wherein, the 5th notification message is used to indicate the demand information that can not identify the user；It is set respectively to the interactive voice
Standby and trade company side mobile terminal sends the 5th notification message.
Optionally, before the voice signal for receiving the interactive voice equipment acquisition, the method also includes: voice is handed over
The ID number of mutual equipment is bound one by one with Table position number；It is right that each of preset keyword list keyword institute is set
The operation flow answered.
According to still another embodiment of the invention, a kind of device of business processing is additionally provided, which includes: reception mould
Block, for receiving the voice signal of interactive voice equipment acquisition, wherein the interactive voice equipment application is in user side；Identification
Module, for identification keyword in the voice signal, wherein the keyword is used to indicate the demand information of user；It holds
Row module, for executing operation flow corresponding with the keyword.
Optionally, the demand information is point single demand, and the execution module includes: the first generation unit, is used for basis
The keyword generates the first notification message, wherein first notification message carries the position letter of the interactive voice equipment
Breath；First transmission unit, for first notification message to be sent to mobile terminal, wherein the mobile terminal is applied
Trade company side；Second transmission unit, for after the confirmation message for receiving the mobile terminal, Xiang Suoshu interactive voice equipment to be sent out
Send second notification message, wherein the second notification message is used to indicate trade company and has answered that the demand information.
Optionally, the demand information is checkout demand, and the execution module comprises determining that unit, described in determining
The Table position of interactive voice apparatus bound；Computing unit, for calculating the consumption bill generated on the Table position；Second
Generation unit, for generating gathering graphic code and third notice message according to the consumption bill；Third transmission unit, for
The interactive voice equipment sends the gathering graphic code and third notice message, wherein the third notice message is used for language
Sound notifies the consumption bill.
Optionally, after sending the gathering graphic code and the third notice message to the interactive voice equipment, institute
State execution module further include: the 4th transmission unit, for after determining that the consumption bill has paid completion, to institute's predicate
The transmission of sound interactive device is used to indicate the consumption bill and has paid successful feedback message.
Optionally, whether the identification module includes: judging unit, for judging in the voice signal containing default pass
The first keyword in key word list, wherein first keyword is any keyword in the preset keyword list；
When in the voice signal containing the first keyword in preset keyword list, described first is closed for processing unit
Key word is as the keyword identified；Determination unit, for not including in preset keyword list in the voice signal
When the first keyword, determination can not identify the voice signal.
Optionally, described device further include: generation module, for that can not identify institute's predicate in the identification module determination
After sound signal, the 5th notification message is generated, wherein the 5th notification message is used to indicate the demand that can not identify the user
Information；Sending module disappears for sending the 5th notice to the mobile terminal of the interactive voice equipment and trade company side respectively
Breath.
Optionally, binding module, for receiving the voice signal of the interactive voice equipment acquisition in the receiving module
Before, the ID number of interactive voice equipment and Table position number are bound one by one；Setup module, in the reception mould
Before block receives the voice signal of the interactive voice equipment acquisition, each of setting preset keyword list keyword institute
Corresponding operation flow.
According to still another embodiment of the invention, a kind of system of business processing is additionally provided, which includes: that voice is handed over
Mutual equipment, cloud server, mobile terminal, wherein the interactive voice equipment is set to user side, with the cloud service
Device communication connection for acquiring the voice signal of user side, and is sent to the cloud server；The cloud server, packet
Include: receiving module, for receive interactive voice equipment acquisition voice signal, wherein the interactive voice equipment application with
Family side；Identification module, for identification keyword in the voice signal, wherein the keyword is used to indicate the need of user
Seek information；Execution module, for executing operation flow corresponding with the keyword；The mobile terminal is set to trade company side,
With the cloud server communication connection, disappeared for receiving the cloud server according to the notice that the operation flow pushes
Breath.
Optionally, above system further include: display screen, with the cloud server communication connection, the predicate for showing
The service state of sound interactive device and the mobile terminal.
According to still another embodiment of the invention, a kind of storage medium is additionally provided, meter is stored in the storage medium
Calculation machine program, wherein the computer program is arranged to execute the step in any of the above-described embodiment of the method when operation.
According to still another embodiment of the invention, a kind of electronic device, including memory and processor are additionally provided, it is described
Computer program is stored in memory, the processor is arranged to run the computer program to execute any of the above-described
Step in embodiment of the method.
Through the invention, cloud server obtains the voice signal by interactive voice equipment user side collected, identification
Keyword in voice signal is executed according to operation flow corresponding with keyword, automatic by the keyword in voice signal
Operation flow corresponding with user demand information is triggered, the efficient interactive of user and trade company is realized, so that it is each to meet user
Kind demand, solving the relevant technologies using folk prescription calling leads to the technology that interaction content is single between user equipment and merchant equipment
Problem can assist the interaction between user and trade company, improve interactive efficiency, to reach the beneficial effect for improving service ability
Fruit.
Detailed description of the invention
The drawings described herein are used to provide a further understanding of the present invention, constitutes part of this application, this hair
Bright illustrative embodiments and their description are used to explain the present invention, and are not constituted improper limitations of the present invention.In the accompanying drawings:
Fig. 1 is a kind of server architecture block diagram of the method for business processing of the embodiment of the present invention；
Fig. 2 is a kind of flow chart of the method for business processing according to an embodiment of the present invention；
Fig. 3 is the structural schematic diagram for the cloud server that a specific embodiment of the invention provides；
Fig. 4 is a kind of working principle diagram of the method for business processing of the embodiment of the present invention；
Fig. 5 is a kind of structural schematic diagram of the device of business processing according to an embodiment of the present invention；
Fig. 6 is a kind of structural schematic diagram of the system of business processing according to an embodiment of the present invention.
Specific embodiment
Hereinafter, the present invention will be described in detail with reference to the accompanying drawings and in combination with Examples.It should be noted that not conflicting
In the case of, the features in the embodiments and the embodiments of the present application can be combined with each other.
It should be noted that description and claims of this specification and term " first " in above-mentioned attached drawing, "
Two " etc. be to be used to distinguish similar objects, without being used to describe a particular order or precedence order.
Embodiment 1
Embodiment of the method provided by the embodiment of the present application one can mobile terminal, terminal, server or
It is executed in similar arithmetic unit.For running on the server, Fig. 1 is a kind of side of business processing of the embodiment of the present invention
The server architecture block diagram of method.As shown in Figure 1, server 10 may include one or more (only showing one in Fig. 1) processing
Device 102 (processing unit that processor 102 can include but is not limited to Micro-processor MCV or programmable logic device FPGA etc.) and
Memory 104 for storing data, optionally, above-mentioned server can also include the transmission device 106 for communication function
And input-output equipment 108.It will appreciated by the skilled person that structure shown in FIG. 1 is only to illustrate, it is not right
The structure of above-mentioned server causes to limit.For example, server 10 may also include the more or less component than shown in Fig. 1,
Or with the configuration different from shown in Fig. 1.
Memory 104 can be used for storing computer program, for example, the software program and module of application software, such as this hair
The corresponding computer program of method of one of bright embodiment business processing, processor 102 are stored in memory by operation
Computer program in 104 realizes above-mentioned method thereby executing various function application and data processing.Memory 104
May include high speed random access memory, may also include nonvolatile memory, as one or more magnetic storage device, flash memory,
Or other non-volatile solid state memories.In some instances, memory 104 can further comprise relative to processor 102
Remotely located memory, these remote memories can pass through network connection to server 10.The example of above-mentioned network includes
But be not limited to internet, intranet, local area network, mobile radio communication and combinations thereof.
Transmitting device 106 is used to that data to be received or sent via a network.Above-mentioned network specific example may include
The wireless network that the communication providers of server 10 provide.In an example, transmitting device 106 includes a network adapter
(Network Interface Controller, referred to as NIC), can be connected by base station with other network equipments so as to
It is communicated with internet.In an example, transmitting device 106 can be radio frequency (Radio Frequency, referred to as RF)
Module is used to wirelessly be communicated with internet.
A kind of method of business processing is provided in the present embodiment, is applied in server side, is passed through mobile interchange technology
In the combination of service field, not only can service restaurants, be also suitble to any service location (such as on the seat in high-speed rail, aircraft
On seat etc.).Fig. 2 is a kind of method flow diagram of business processing according to an embodiment of the present invention, as shown in Fig. 2, the process packet
Include following steps:
S202 receives the voice signal of interactive voice equipment acquisition, wherein interactive voice equipment application is in user side；
Each of the present embodiment interactive voice equipment has a unique device numbering, and can be with food and drink shops
Platform position is bound, and interactive voice equipment and platform position are one-to-one relationships.Interactive voice equipment can carry out mutual with cloud service
It is dynamic, realize the acquisition and broadcasting of user speech.
The interactive voice equipment of the present embodiment can be speaker, cashier terminal, a POS machine etc. and have voice input and output
The equipment of function.
S204, the keyword in recognition of speech signals, wherein keyword is used to indicate the demand information of user；
Keyword in the present embodiment is that acquisition is closed by converting voice signals into text information, and from text information
Key word.
S206 executes operation flow corresponding with keyword.
Operation flow in the present embodiment is the operation flow according to workflow defining, wherein workflow refers to business mistake
Automation of a part or whole part of journey under computer application environment is advised to business between workflow and its each operating procedure
Being abstracted, being broadly described then.In a computer, it is (whole for Computer to belong to computer supported cooperative work for workflow
Supported Cooperative Work, CSCW) a part, can be one section of code executed automatically, send automatically
Data packet, the interface of automatic opening, instruction set etc., the present embodiment, as trigger condition, execute business by keyword automatically
Process.For example, the corresponding operation flow of keyword a includes step 123, the operation flow that keyword b is answered includes step 145 etc..
Through the invention, cloud server obtains the voice signal by interactive voice equipment user side collected, identification
Keyword in voice signal is executed according to operation flow corresponding with keyword, automatic by the keyword in voice signal
Operation flow corresponding with user demand information is triggered, the efficient interactive of user and trade company is realized, so that it is each to meet user
Kind demand, solving the relevant technologies using folk prescription calling leads to the technology that interaction content is single between user equipment and merchant equipment
Problem can assist the interaction between user and trade company, improve the satisfaction of user and attendant, to reach raising clothes
The beneficial effect of business ability.
In an alternative embodiment, the demand information is point single demand, and keyword may is that a list, place an order, take
Menu is ordered dishes plus dish etc., execute operation flow corresponding with keyword include: according to keyword the first notification message of generation,
In, the first notification message carries the location information of interactive voice equipment；First notification message is sent to mobile terminal, wherein
Mobile terminal is applied in trade company side；After receiving the confirmation message of mobile terminal, the second notice is sent to interactive voice equipment
Message, wherein the second notification message is used to indicate trade company and has answered that the demand information.
The present embodiment can be applied in the scene of various remote interactions, such as the service management personnel and dining people in dining room
Yuan, the various places such as passenger and attendant on train aircraft.
In an implement scene of the present embodiment, when user needs point single, by identification, learn that keyword is " point
It is single ", that is, determine that the user demand of the position where interactive voice equipment is that point is single, the application program that server is used to trade company
(mobile terminal of i.e. above-mentioned trade company side) sends a notification message, and the user of notice which position of trade company needs point single, that is to say, that
User passes through the voice of initiate point single demand, operation flow corresponding with user demand is executed after server side identification, to mention
High user experience.
In addition, the mobile terminal of trade company side is equivalent to shops's application program end in the related technology in the present embodiment, including
The application end (customer service shops APP) at the customer service of shops employee the operation mobile end APP and shops's management；The customer service of employee's operation moves
The dynamic end APP can receive task and the display that cloud service system pushes, and attendant can operate and cloud service
System interacts.Interaction results can finally be played automatically by way of voice in intelligent sound interactive device.Shops's management
Application end can real-time display, monitor shops's platform position intelligent Service state and workflow executive condition.
In an optional embodiment of the present embodiment, customer is sitting in No. 5 tables in a shop, to being arranged in No. 5
Intelligent sound interactive device (i.e. above-mentioned interactive voice equipment) on table is said: " XXX smart, my main points list "；Intelligent sound interaction
It after equipment cloud service receives voice, is identified, identifying in voice messaging has keyword " point is single ", system automatic trigger work
It flows (i.e. above-mentioned business corresponding with keyword), arranges mobile terminal app (the i.e. above-mentioned quotient for being responsible for the attendant of No. 5 tables
The mobile terminal of family side) it can shake and prompt " No. 5 tables have guest's point in call list, please service in time ", attendant's clothes
After the business reception message is serviced, system continues according to work flow process.
In another implement scene of the present embodiment, demand information is checkout demand, and keyword, which may is that, checks, ties
Account, collect money, collect money, it's my treat, payment etc., execute corresponding with keyword operation flow and comprise determining that interactive voice equipment is tied up
Fixed Table position；Calculate the consumption bill generated on Table position；Gathering graphic code is generated according to consumption bill and third is logical
Know message；Gathering graphic code and third notice message are sent to interactive voice equipment, wherein third notice message is logical for voice
Know consumption bill.Gathering graphic code can be the patterns such as two dimensional code, and speaker is additionally provided with display screen, for showing the gathering figure
Code.
In this embodiment, when user needs to settle accounts, the voice signal including " checkout " that acquisition user issues passes through knowledge
Not, it learns that keyword is " checkout ", that is, determines that the user demand of the position where interactive voice equipment is checkout, automatic trigger
Operation flow is to determine the consumption bill of user and the means of payment and notify user, and system can be with independent process.For example, trade company shop
In No. 3 tables customer initiate " I asks for a bill " voice after, the interactive voice equipment being arranged on No. 3 tables receive the voice letter
Number and be sent to cloud server, server calculates the consumption bill of No. 3 tables, then by consumed accounts single pass-through voice broadcast
Mode is sent to interactive voice equipment (or consumption bill is shown in interactive voice equipment), while will collect money two dimensional code (i.e.
Above-mentioned gathering graphic code) it is also sent to interactive voice equipment together and is shown in interactive voice equipment.Implement through the invention
Example, is not required to human intervention, can improve business processing efficiency, and can be reduced Personnel Resources, take in the related technology to solve
The technical problem of business personnel and user interaction inconvenience.
The keyword of the present embodiment places an order in addition to a list, except checkout etc., can also be packing, the instruction user such as complaint
The text etc. of demand.When voice signal is the non-default languages such as English, it may call upon translation module and be transcribed into defaulting
Language (such as Chinese).
In an alternative embodiment, after sending gathering graphic code and third notice message to interactive voice equipment,
The above method further include: after determining that consumption bill has paid completion, be used to indicate consumption to the transmission of interactive voice equipment
Bill has paid successful feedback message.In originally implementing, user receives the notification message and payer of consumption bill
Formula, user can choose scanning gathering graphic code pay, perhaps also can choose cashier paid again or
User's mobile terminal payment inconvenient to use, also can choose and pays in cash, and facilitates user for checkout business, also facilitates
Trade company.
In an optional embodiment of the present embodiment, customer is sitting on the seat of No. 5 tables in a shop, to cloth
The intelligent sound interactive device set on No. 5 tables is said: " XXX is smart, I asks for a bill ", intelligent sound interactive device cloud service
It after receiving voice, is identified, is recognized keyword " checkout ", system automatic trigger workflow, system judgement does not need artificial
Intervene, after the amount payable (such as 500 yuan) for calculating the bill for getting No. 5 tables automatically, continues to execute workflow, push language
Sound gives intelligent sound interactive device, the display screen display gathering two dimensional code of intelligent sound interactive device, and plays " your this consumption
500 yuan, it please scan the two-dimensional code and pay the bill ".After customer's barcode scanning is paid the bill, cloud calculates automatically, and push payment successfully disappears
Intelligent sound interactive device is ceased, the display screen of intelligent sound interactive device shows " paying successfully ", and play " it pays successfully,
Welcome again！"
In an alternative embodiment, the keyword in recognition of speech signals includes: to judge whether contain in voice signal
There is the first keyword in preset keyword list, wherein the first keyword is any keyword in preset keyword list；
When in voice signal containing the first keyword in preset keyword list, using the first keyword as the key identified
Word；When not including the first keyword in preset keyword list in voice signal, determination can not recognition of speech signals.
In the present embodiment, text information is converted to by the voice signal that will acquire, then by text information and preset
Whether several keywords in Keyword List are compared, include preset keyword in the text information after judging conversion
At least one keyword in list, only contains the keyword in preset keyword list, cloud server in text information
Operation flow corresponding with keyword could be executed；If without containing keyword in preset keyword list in text information, i.e.,
It can not identify the current demand of user, i.e., user demand is not in pre-set operation flow, by presetting in advance
According to the business of workflow defining, system can be with independent process according to the business procedure of workflow defining, to improve user
With the business processing efficiency of trade company so that user interacts with trade company close friend.
It optionally, can be with if identified when in voice signal including multiple keywords in preset keyword list
The high keyword of selection priority is handled, the low operation flow of reprocessing priority, for example, wrapping in preset keyword list
Containing " point is single ", " wineglass ", " checkout " etc., identifying in the voice signal of user has the demand of " point is single " and " wineglass ", by " point
The business of list " is set as high priority, and " wineglass " corresponding business is set as to the business of low level-one, in the industry for having handled " point is single "
After the completion of business, then specified services personnel is arranged to provide wineglass business for client.The priority of the present embodiment can pass through text sheet
Body determines, can also be determined by the timing that text occurs, the highest priority of the keyword such as occurred at first.
In an alternative embodiment, determination can not be after recognition of speech signals, the above method further include: generate the 5th
Notification message, wherein the 5th notification message is used to indicate the demand information that can not identify user；Respectively to interactive voice equipment and
The mobile terminal of trade company side sends the 5th notification message.
In a scheme of the present embodiment, can also can solve user when that can not identify the voice signal of user side is needed
It asks, to the interactive voice equipment dispatch order message of user side, informs that user's upper-level system does not recognize the demand of user, together
When also inform trade company side.For example, user can re-initiate mark caused by the voice messaging initiated if it is user side is nonstandard
Quasi- voice messaging；Again either upper-level system be unable to satisfy user in addition in advance according to the business of workflow defining other than other
User demand (or caused by equipment fault), such trade company can be by arranging specified services personnel to user after learning
Side meets the needs of users so as to preferably provide service for user.
In one example, the Keyword List that can be identified includes: to place an order, checkout, when the voice for collecting user is believed
Breath is " I will walk ", can not be by keyword recognition, at this point it is possible to which " I am unknown to interactive voice equipment feedback notification message
You the white meaning, bar desk of inviting ", or " woulding you please repeat ", meanwhile, notify the mobile terminal of trade company (such as wearable to set
It is standby), which is transmitted to mobile terminal.
In an alternative embodiment, before the voice signal for receiving the acquisition of interactive voice equipment, the above method is also wrapped
It includes: the ID number of interactive voice equipment and Table position number is bound one by one；It is arranged each in preset keyword list
Operation flow corresponding to a keyword.In the present embodiment, before implementing the embodiment of the present invention, in advance by interactive voice equipment
ID number and the number of Table position bound, so as to achieve the purpose that position user demand；In addition, also needing to set in advance
Set the corresponding specific operation flow of each of Keyword List keyword.
A kind of method of business processing provided by the invention is described further by a specific embodiment below.
In an alternative embodiment, cloud server includes cloud intelligent sound interactive device service and cloud service
System, as shown in figure 3, Fig. 3 is an of the invention specific embodiment system architecture figure, including user oriented desktop terminal, towards
Shops's application program end of trade company, background service cloud, wherein the core of cloud calculating may be implemented in intelligent sound service
Service, including voice communication, voice recognition rule definition, speech recognition algorithm etc., and the cloud and are carried out with intelligent sound box terminal
Service system carries out service interaction；Cloud service system, the cloud module of operation system therein, including trade company define (trade company
Number, name of firm etc.), merchant store fronts definition (merchant number, shops's number, shops's title etc.), shops's platform position defines (trade company
Number, shops's coding, platform position coding, platform position title etc.), intelligent sound box terminal definitions (device id, equipment MAC activate the date,
Presence etc.), intelligent sound box terminal binds the management of platform position (shops's coding, device id, binding time, binding people etc.), service
Personnel define (employee number, name), and (job code, process description trigger workflow voiced keyword, touching for Workflow Management
Hair service employee, further work number definition etc.)；
Wherein, workflow defining is the core component of cloud service system, and workflow is by cloud intelligent sound interactive device
The voiced keyword of service triggers, and subsequent a series of activities task all surrounds predefined workflow and carrys out automatic flow, can be independent
Finishing service, and interacted with shops's application program end, with cloud intelligent sound interactive device service interaction.
Fig. 4 is a kind of working principle diagram of the method for business processing of the embodiment of the present invention, as shown in figure 4, cloud service
The basic data module of system realizes trade company's definition, merchant store fronts definition, and merchant store fronts platform position defines, and intelligent sound box terminal is fixed
Justice, attendant's definition, the definition of workflow, and complete the binding relationship one by one of intelligent sound box terminal and shops's platform position.Work as visitor
People take a seat after by being interacted with intelligent sound box terminal, intelligent sound box terminal is after the voice collecting of guest being uploaded to intelligent sound
Interactive device cloud service, intelligent sound interactive device cloud service identify voice, can be by key if identified successfully
Word triggers the workflow of service system, after workflow-initiating, if the task that system is automatically performed, system are automatically performed, such as
Fruit needs manual service, and system calculates the staff that trigger automatically, and service system meeting PUSH message gives shops personnel visitor
Mobile APP and shops management program APP is taken, and realizes the reply of closed loop.Implementation steps are as follows:
S402, customer initiate voice service request, and intelligent sound box terminal obtains voice and is uploaded to the friendship of cloud intelligent sound
Mutual device service；
S404, intelligent sound interactive device service routine carries out speech recognition, finds keyword, if can not identify,
The unrecognized language of automatic push gives intelligent sound box terminal, plays to customer；
S406, if identified successfully, according to the workflow of keyword automatic trigger cloud service system.
S408, during cloud service system executes workflow, if you do not need to manual intervention, then automatic independent calculating
It completes, if necessary to manual service, then gives shops's application program end (the mobile app of waiter, shops's pipe by cloud issuing message
Manage end APP)；
S410, shops's application program end receive the message that cloud service issues, display, and remind manual intervention；
Shops personnel service finishes, and can operate the corresponding function in mobile terminal and cloud interaction, and pass through intelligent sound box terminal
With customer's interaction, realizes and complete closed loop interaction.
The present invention is based on Internet technology, artificial intelligence technology, and intelligent sound interactive device application technology (know by voice
Not, voice communication), workflow technology, development of Mobile Internet technology effectively connects the operation system or device of guest and dining room, leads to
Intelligent sound box terminal is crossed, it is a sharp weapon of intelligent Service link in intelligent restaurant that customer and restaurant service, which warm can interact, can
With the service ability of the mutual enterprise of very good solution guest and waiter, guest satisfaction is improved, the satisfaction of employee is improved.
Embodiment 2
A kind of device of business processing is additionally provided in the present embodiment, and the device is for realizing above-described embodiment and preferably
Embodiment, the descriptions that have already been made will not be repeated.As used below, predetermined function may be implemented in term " module "
The combination of software and/or hardware.Although device described in following embodiment is preferably realized with software, hardware, or
The realization of the combination of person's software and hardware is also that may and be contemplated.
Fig. 5 is a kind of apparatus structure schematic diagram of the business processing provided according to embodiments of the present invention, as shown in figure 5, should
Device includes:
Receiving module 502, for receiving the voice signal of interactive voice equipment acquisition, wherein interactive voice equipment application
In user side；
Identification module 504 is connected to above-mentioned receiving module 502, for identification the keyword in voice signal, wherein closes
Key word is used to indicate the demand information of user；
Execution module 506 is connected to above-mentioned identification module 504, for executing operation flow corresponding with keyword.
Optionally, demand information is point single demand, and above-mentioned execution module 506 includes: the first generation unit, for according to pass
Key word generates the first notification message, wherein the location information of the first notification message carrying interactive voice equipment；First sends list
Member, for the first notification message to be sent to mobile terminal, wherein mobile terminal is applied in trade company side；Second transmission unit is used
In after receiving the confirmation message of mobile terminal, second notification message is sent to interactive voice equipment, wherein described second is logical
Know that message is used to indicate trade company and has answered that the demand information.
Optionally, demand information is checkout demand, and above-mentioned execution module 506 comprises determining that unit, for determining that voice is handed over
The Table position of mutual apparatus bound；Computing module, for calculating the consumption bill generated on Table position；Second generation unit,
For generating gathering graphic code and third notice message according to consumption bill；Third transmission unit is used for interactive voice equipment
Send gathering graphic code and third notice message, wherein third notice message consumes bill for verbal announcement.
Optionally, after sending gathering graphic code and third notice message to interactive voice equipment, above-mentioned execution module 506
Further include: the 4th transmission unit, for being used for the transmission of interactive voice equipment after determining that consumption bill has paid completion
Instruction consumption bill has paid successful feedback message.
Optionally, whether above-mentioned identification module 504 includes: judging unit, for judging in voice signal containing default pass
The first keyword in key word list, wherein the first keyword is any keyword in preset keyword list；Processing is single
Member, when in voice signal containing the first keyword in preset keyword list, using the first keyword as identifying
Keyword；Determination unit determines nothing when for not including the first keyword in preset keyword list in voice signal
Method recognition of speech signals.
Optionally, described device further include: generation module, for that can not identify the voice in the identification module determination
After signal, the 5th notification message is generated, wherein the 5th notification message is used to indicate the demand letter that can not identify the user
Breath；Sending module, for sending the 5th notification message to the mobile terminal of the interactive voice equipment and trade company side respectively.
Optionally, described device further include: binding module, for receiving the interactive voice equipment in the receiving module
Before the voice signal of acquisition, the ID number of interactive voice equipment and Table position number are bound one by one；Setup module is used
In before the voice signal that the receiving module receives the interactive voice equipment acquisition, it is arranged in preset keyword list
Operation flow corresponding to each keyword.
According to still another embodiment of the invention, a kind of system of business processing is also provided, Fig. 6 is to implement according to the present invention
The structural schematic diagram of the system of a kind of business processing of example, as shown in fig. 6, the system includes: that interactive voice equipment (makes in Fig. 6
Illustrated with sound equipment) 60, cloud server 62, mobile terminal 64, wherein
Interactive voice equipment 60, is set to user side, and the cloud server communication connection, for acquiring user side
Voice signal, and it is sent to the cloud server；
Cloud server 62, comprising: receiving module, for receiving the voice signal of interactive voice equipment acquisition, wherein language
Sound interactive device is applied in user side；Identification module, for identification keyword in voice signal, wherein keyword is for referring to
Show the demand information of user；Execution module, for executing operation flow corresponding with keyword；
Mobile terminal 64 is set to trade company side, and the cloud server communication connection, for receiving the cloud service
The notification message that device is pushed according to the operation flow.The mobile terminal can be mobile phone, wearable device etc..
Optionally, above system further include: display screen, and cloud server communication connection, for showing that interactive voice is set
The standby service state with mobile terminal.In the present embodiment, by the way that large screen is arranged in the shop of trade company, interactive voice is set
The case where standby or processing services by mobile terminal, is shown on large screen, can play mutual between monitoring service personnel and customer
Emotionally condition can also realize the purpose handled in time some emergency cases, preferably take so as to reach for customer
Business.For example, (i.e. above-mentioned display screen) shows that No. 5 platform positions are red flashing states on the large-size screen monitors of management end, calling service is indicated,
Attendant carries out message authentication operation at the end APP (mobile terminal of i.e. above-mentioned trade company side), and system continues by workflow certainly
Dynamic processing, plays verbal announcement customer, and the intelligent sound interactive device of No. 5 platform positions can play automatically: " good, waiter is at once
Come over to provide service for you！", No. 5 platform positions of big screen display of management end are green displays, indicate to have answered that, if service
Member's service finishes, and completes in the end APP operation acknowledgement, No. 5 platforms of the system continuation according to work flow process, on the large-size screen monitors of management end
Bit recovery default color, the service of expression are completed.
It should be noted that above-mentioned modules can be realized by software or hardware, for the latter, Ke Yitong
Following manner realization is crossed, but not limited to this: above-mentioned module is respectively positioned in same processor；Alternatively, above-mentioned modules are with any
Combined form is located in different processors.
Embodiment 3
The embodiments of the present invention also provide a kind of storage medium, computer program is stored in the storage medium, wherein
The computer program is arranged to execute the step in any of the above-described embodiment of the method when operation.
Optionally, in the present embodiment, above-mentioned storage medium can be set to store by executing based on following steps
Calculation machine program:
S1 receives the voice signal of interactive voice equipment acquisition, wherein the interactive voice equipment application is in user side；
S2 identifies the keyword in the voice signal, wherein the keyword is used to indicate the demand information of user；
S3 executes operation flow corresponding with the keyword.
Optionally, in the present embodiment, above-mentioned storage medium can include but is not limited to: USB flash disk, read-only memory (Read-
Only Memory, referred to as ROM), it is random access memory (Random Access Memory, referred to as RAM), mobile hard
The various media that can store computer program such as disk, magnetic or disk.
The embodiments of the present invention also provide a kind of electronic device, including memory and processor, stored in the memory
There is computer program, which is arranged to run computer program to execute the step in any of the above-described embodiment of the method
Suddenly.
Optionally, above-mentioned electronic device can also include transmission device and input-output equipment, wherein the transmission device
It is connected with above-mentioned processor, which connects with above-mentioned processor.
Optionally, in the present embodiment, above-mentioned processor can be set to execute following steps by computer program:
S1 receives the voice signal of interactive voice equipment acquisition, wherein the interactive voice equipment application is in user side；
S2 identifies the keyword in the voice signal, wherein the keyword is used to indicate the demand information of user；
S3 executes operation flow corresponding with the keyword.
Optionally, the specific example in the present embodiment can be with reference to described in above-described embodiment and optional embodiment
Example, details are not described herein for the present embodiment.
Obviously, those skilled in the art should be understood that each module of the above invention or each step can be with general
Computing device realize that they can be concentrated on a single computing device, or be distributed in multiple computing devices and formed
Network on, optionally, they can be realized with the program code that computing device can perform, it is thus possible to which they are stored
It is performed by computing device in the storage device, and in some cases, it can be to be different from shown in sequence execution herein
Out or description the step of, perhaps they are fabricated to each integrated circuit modules or by them multiple modules or
Step is fabricated to single integrated circuit module to realize.In this way, the present invention is not limited to any specific hardware and softwares to combine.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.It is all within principle of the invention, it is made it is any modification, etc.
With replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (10)
1. a kind of method of business processing characterized by comprising
Receive the voice signal of interactive voice equipment acquisition, wherein the interactive voice equipment application is in user side；
Identify the keyword in the voice signal, wherein the keyword is used to indicate the demand information of user；
Execute operation flow corresponding with the keyword.
2. being executed and the pass the method according to claim 1, wherein the demand information is point single demand
The corresponding operation flow of key word includes:
The first notification message is generated according to the keyword, wherein first notification message carries the interactive voice equipment
Location information；
First notification message is sent to mobile terminal, wherein the mobile terminal is applied in trade company side；
After the confirmation message for receiving the mobile terminal, Xiang Suoshu interactive voice equipment sends second notification message, wherein
The second notification message is used to indicate trade company and has answered that the demand information.
3. being executed and the pass the method according to claim 1, wherein the demand information is checkout demand
The corresponding operation flow of key word includes:
Determine the Table position of the interactive voice apparatus bound；
Calculate the consumption bill generated on the Table position；
Gathering graphic code and third notice message are generated according to the consumption bill；
The gathering graphic code and third notice message are sent to the interactive voice equipment, wherein the third notice message
For consuming bill described in verbal announcement.
4. according to the method described in claim 3, it is characterized in that, sending the gathering figure to the interactive voice equipment
After code and the third notice message, the method also includes:
After determining that the consumption bill has paid completion, the transmission of Xiang Suoshu interactive voice equipment is used to indicate the consumption
Bill has paid successful feedback message.
5. the method according to claim 1, wherein identifying that the keyword in the voice signal includes:
Whether judge in the voice signal containing the first keyword in preset keyword list, wherein described first is crucial
Word is any keyword in the preset keyword list；
When in the voice signal containing the first keyword in preset keyword list, using first keyword as knowledge
Not Chu keyword；When not including the first keyword in preset keyword list in the voice signal, determination can not be known
The not described voice signal.
6. according to the method described in claim 5, it is characterized in that, after determination can not identify the voice signal, the side
Method further include:
Generate the 5th notification message, wherein the 5th notification message is used to indicate the demand information that can not identify the user；
The 5th notification message is sent to the mobile terminal of the interactive voice equipment and trade company side respectively.
7. method according to any one of claim 1 to 6, which is characterized in that adopted receiving the interactive voice equipment
Before the voice signal of collection, the method also includes:
The ID number of interactive voice equipment and Table position number are bound one by one；
Operation flow corresponding to each of preset keyword list keyword is set.
8. a kind of device of business processing characterized by comprising
Receiving module, for receive interactive voice equipment acquisition voice signal, wherein the interactive voice equipment application with
Family side；
Identification module, for identification keyword in the voice signal, wherein the keyword is used to indicate the demand of user
Information；
Execution module, for executing operation flow corresponding with the keyword.
9. a kind of storage medium, which is characterized in that be stored with computer program in the storage medium, wherein the computer
Program is arranged to perform claim when operation and requires method described in 1 to 7 any one.
10. a kind of electronic device, including memory and processor, which is characterized in that be stored with computer journey in the memory
Sequence, the processor are arranged to run the computer program in method described in perform claim 1 to 7 any one of requirement.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910488936.6A CN110390581A (en) | 2019-06-06 | 2019-06-06 | The method and device of business processing, system, storage medium, electronic device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910488936.6A CN110390581A (en) | 2019-06-06 | 2019-06-06 | The method and device of business processing, system, storage medium, electronic device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110390581A true CN110390581A (en) | 2019-10-29 |
Family
ID=68285225
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910488936.6A Pending CN110390581A (en) | 2019-06-06 | 2019-06-06 | The method and device of business processing, system, storage medium, electronic device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110390581A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111144861A (en) * | 2019-12-31 | 2020-05-12 | 秒针信息技术有限公司 | Virtual resource transfer method, device, electronic equipment and storage medium |
| CN111312246A (en) * | 2020-02-18 | 2020-06-19 | 广东智源机器人科技有限公司 | Voice processing method and system, intelligent voice equipment and server |
| CN112163971A (en) * | 2020-10-19 | 2021-01-01 | 南宁职业技术学院 | Voice interaction method, system and device adopting natural language processing |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1797452A (en) * | 2004-12-24 | 2006-07-05 | 华为技术有限公司 | Voice payment system and method based on intelligent network |
| CN105931145A (en) * | 2016-05-06 | 2016-09-07 | 乐视控股（北京）有限公司 | Intelligent ordering method and apparatus |
| US20170004471A1 (en) * | 2015-06-30 | 2017-01-05 | Verizon Patent And Licensing Inc. | Voice call payment systems and methods |
| CN107451893A (en) * | 2017-08-02 | 2017-12-08 | 上海庆科信息技术有限公司 | A kind of method, high in the clouds information processor and the system of voice shopping |
| CN108038687A (en) * | 2017-11-21 | 2018-05-15 | 平安科技（深圳）有限公司 | Method of commerce, server and computer-readable recording medium based on speech recognition |
-
2019
- 2019-06-06 CN CN201910488936.6A patent/CN110390581A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1797452A (en) * | 2004-12-24 | 2006-07-05 | 华为技术有限公司 | Voice payment system and method based on intelligent network |
| US20170004471A1 (en) * | 2015-06-30 | 2017-01-05 | Verizon Patent And Licensing Inc. | Voice call payment systems and methods |
| CN105931145A (en) * | 2016-05-06 | 2016-09-07 | 乐视控股（北京）有限公司 | Intelligent ordering method and apparatus |
| CN107451893A (en) * | 2017-08-02 | 2017-12-08 | 上海庆科信息技术有限公司 | A kind of method, high in the clouds information processor and the system of voice shopping |
| CN108038687A (en) * | 2017-11-21 | 2018-05-15 | 平安科技（深圳）有限公司 | Method of commerce, server and computer-readable recording medium based on speech recognition |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111144861A (en) * | 2019-12-31 | 2020-05-12 | 秒针信息技术有限公司 | Virtual resource transfer method, device, electronic equipment and storage medium |
| CN111144861B (en) * | 2019-12-31 | 2023-06-09 | 秒针信息技术有限公司 | Virtual resource transfer method and device, electronic equipment and storage medium |
| CN111312246A (en) * | 2020-02-18 | 2020-06-19 | 广东智源机器人科技有限公司 | Voice processing method and system, intelligent voice equipment and server |
| CN112163971A (en) * | 2020-10-19 | 2021-01-01 | 南宁职业技术学院 | Voice interaction method, system and device adopting natural language processing |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110390581A (en) | The method and device of business processing, system, storage medium, electronic device | |
| CN104268692A (en) | Intelligent catering management system based on network | |
| CN104978697A (en) | Two-dimensional code-based cooperative intelligent ordering method and system | |
| CN110414960A (en) | A kind of payment processing method and device | |
| CN105931105A (en) | Online service customization system and use method thereof | |
| CN103871007A (en) | Restaurant management system based on network | |
| KR102026576B1 (en) | Bar operating system using application of smart devices | |
| KR20170052692A (en) | Real-time customer consultation service system and method through data communication network | |
| CN106844063A (en) | Cross-platform data processing method, system and cross-platform data shared system | |
| CN105303276A (en) | Management system based on intelligent catering service | |
| CN107833400A (en) | Realize that VR shares method, apparatus and its system that warehouse is tested based on barcode scanning | |
| CN107220717A (en) | A kind of device and method managed applied to chess and card room | |
| CN109087110A (en) | A kind of intelligence marketing method, device and terminal device | |
| CN107430673A (en) | Enterprise communication service | |
| KR101692143B1 (en) | Private secretary system using of a messaging communication | |
| CN109213991A (en) | Message treatment method, system, cloud platform and storage medium | |
| CN106791237A (en) | For consumers' opinions processing unit, the system and method for Utilities Electric Co. | |
| CN109740841A (en) | A kind of method and system of process resource application | |
| CN105844552A (en) | Catering management method | |
| KR102129112B1 (en) | Method for providing one-stop order, reservation, and payment service with non-face-to-face channel using qr code on blockchain based easy payment platform | |
| CN109584109A (en) | Meal ordering system, POS terminal and method of ordering | |
| KR102314377B1 (en) | In-store voice order brokerage service provision system, and method thereof | |
| CN111429641B (en) | Order calling method, device and system | |
| CN106710080A (en) | Self-help service system | |
| CN103886684B (en) | From media promote machine and from media promote machine go out pallet piling up method, shipment system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20191029 |