KR101692143B1 - Private secretary system using of a messaging communication - Google Patents

Private secretary system using of a messaging communication Download PDF

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Publication number
KR101692143B1
KR101692143B1 KR1020150044404A KR20150044404A KR101692143B1 KR 101692143 B1 KR101692143 B1 KR 101692143B1 KR 1020150044404 A KR1020150044404 A KR 1020150044404A KR 20150044404 A KR20150044404 A KR 20150044404A KR 101692143 B1 KR101692143 B1 KR 101692143B1
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character
information
personal
secretary
server
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KR1020150044404A
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Korean (ko)
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KR20160116538A (en
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안기순
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안기순
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Third-party assisted
    • G06Q30/0619—Neutral agent
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • H04M1/72552—

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Abstract

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a personal assistant system using text communication, which performs a task such as proxy or mediation for reserving and purchasing a desired product or service through character transmission / reception and character analysis, And an object of the present invention is to provide a personal assistant system using text communication that helps a user to use time efficiently.
By applying the present invention, secretarial functions such as restaurant reservation, transportation reservation, movie or concert reservation, order food delivery, ordering of goods or service, request for substitute driving, request for transfer of account, It is advantageous to improve the user's convenience, to activate the reservation, advance purchase and purchase, to satisfy the satisfaction of the rise of the virtual status, by simply requesting and dealing with the actual action for reservation, advance purchase, It has the advantage of being more convenient for the age group who are vulnerable to reservation, reservation, purchasing, or using mobile apps. In addition, there is an advantage in that the above actions can be handled by text only in a situation where the user does not want to voice call or does not have a voice call environment.

Description

[0001] PRIVATE SECRETARY SYSTEM USING OF A MESSAGING COMMUNICATION [0002]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a personal assistant system using text communication. More specifically, the present invention relates to a personal assistant system using text communication, And more particularly, to a personal assistant system using text communication that helps users efficiently use time instead of work.

As is well known, a large part of commerce is accomplished through acts such as reservation, reservation, and order, and in particular, acts such as reservation, reservation, and order are performed by voice communication via mobile phone.

However, in the case of a commercial transaction using a voice call, there is a problem that a voice call time between a seller and a consumer is often lengthened because the consumer can not accurately communicate desired purchase or reservation information.

Also, in the case of commerce using voice communication, when the seller is busy making a telephone call, some of the information necessary for the sale can not be secured from the consumer, and the customer is contacted again.

On the other hand, after the sale of goods or services is completed through voice communication between the consumer and the seller, the purchase request information for the goods or services may be a dispute between the consumer and the seller. However, in the case of a voice call, There was a problem that it would be difficult to collect evidence related to the purchase of goods or services in the future, and it was troublesome and difficult to record all voice calls.

In addition, when the movie, concert, or restaurant reservation is completed, the user who has made a reservation has to inform the specific third party (e.g., a companion) of reservation information separately.

In addition, in the case of a product or service reservation for a large number of sellers, there is a problem that a search time is required because a consumer directly has to search for a seller to reserve a product or service.

As is well known, recently, the above-mentioned commerce activities are performed through various applications (so-called mobile apps) on smart phones.

However, it is necessary to select and install an appropriate app from many apps for each type of behavior for each type of behavior, directly to the mobile phone, to register the member, and to find and execute an app There was.

This inconvenience is particularly noticeable to users who are not accustomed to using digital devices or users who lack sufficient information about their apps due to their busy lives.

SUMMARY OF THE INVENTION The present invention has been made in view of the circumstances of the prior art described above, and it is an object of the present invention to provide a method and apparatus for performing a reservation or purchase of a desired product or service through letter transmission / It is an object of the present invention to provide a personal secretarial system using text communication which helps users to use time efficiently.

In order to achieve the above object, according to a preferred embodiment of the present invention, character direction information generated by inputting request information for a purchase or purchase of goods or services is transmitted to the personal character secretary server 10, A user terminal 2 for receiving an information request signal or receiving information on advance purchase or purchase processing result and outputting it to the screen; Receives the character instruction information from the user terminal 2 and analyzes whether or not the character instruction information is executable, transfers the reconfirmation information to the user terminal 2 in the case of executable information, processes the character instruction information after confirmation, A personal character secretary server 10 for extracting an insufficient or uncertain information item and requesting the user terminal 2 to add or check information if there is insufficient or uncertain information; And a sales mediating server (4) for receiving advance purchase or purchase mediating information for a specific commodity or service from the personal character secretary server (10) and transferring the information to the seller side for making advance purchase or purchase processing A personal assistant system using text communication is provided.

Preferably, the character instruction information processed in the user terminal 2 is a message transmitted / received through a short message (SMS), a multi-message (MMS), or a text messenger, .

Preferably, the personal character secretary server 10 stores character analysis standard form information (50: NLP form information) for each product or service for each product or service, and the personal assistant system do.

Preferably, the personal character secretary server 10 includes a keyword extracting unit 26a for extracting a plurality of keywords included in the character instruction information transmitted from the user terminal 2 for analysis. A personal secretary system is provided.

Preferably, the personal character secretariat server 10 includes keywords contained in the character instruction information transmitted from the user terminal 2, character analysis standard form information 50 for each product or service (50: NLP form information And a character analyzing unit (26b) for analyzing whether or not a required keyword item has been transmitted.

Preferably, the personal character secretary server 10 further includes a character generating unit for generating a character for carrying out an information request or information confirmation when a part of the character instruction information transmitted from the user terminal 2 is insufficient or uncertain, A personal assistant system using text communication is provided.

Preferably, the personal character secretary server 10 includes a reservation information transfer unit 40 for receiving a request signal from the user terminal 2 to a specific telephone number for reservation information and processing the received request signal. A personal secretary system using text communication is provided.

Preferably, the personal character secretary server 10 is provided with a specific representative telephone number, and is capable of receiving character indication information from the user terminal 2. The personal character secretary server 10 is provided with a personal secretary system using character communication.

Preferably, the personal character secretary server 10 includes a plurality of address information 56, a name, and a phone number so that a request for reservation, delivery, and substitute operation can be made using only character instruction information without inputting additional information of the member And a member information management unit 22 for storing and managing the personal secretary system.

Preferably, the personal character secretariat server 10 has a remittance security number for each member and address information for each member in advance. If the address is different from the pre-registered address, the personal character secretariat server 10 notifies the user terminal 2 A personal secretary system using text communication is provided.

Preferably, the sales mediation server 4 may be a server that sells goods or services directly. A personal assistant system using text communication is provided.

Preferably, the personal secretary server 10 further comprises an information providing server 6 for receiving a search request signal for a specific keyword from the personal character secretary server 10 and providing search information. do.

Preferably, the personal character secretary server 10 includes a character receiving unit 24 for receiving character indication information from the user terminal 2; A character recognition unit (26) for extracting and analyzing keywords among the character indication information; An information searching unit (28) for generating an information search signal to the connected information providing server (6) when the character indicating information is information requiring searching; A character transmission unit (34) for transmitting an acknowledgment signal to the execution result information, the additional information input request signal, and the character instruction information for the character instruction information; A charge management unit (36) which prepares and prepares a product or a service so that a reservation or advance purchase or a purchase process can be performed, and manages the charge; A cost settlement unit (38) for calculating a fee for reservation or advance purchase or purchase of goods or services as a charge; A data storage unit 42 for storing personal information for each user and storing a user-related reservation, purchase, and agency related history; And a control unit (44) for receiving the character instruction information from the user terminal (2), analyzing the character instruction information, and performing a reservation, purchase, or purchase processing for the goods or services in accordance with the instruction information A personal secretary system using text communication is provided.

A text agent connected to the personal character secretary server 10 analyzing the character instruction information received from the user terminal 2 and receiving a processing signal for the character instruction information, (Corresponding to a caller's caller as a person handling the call center) terminal 8; Characterized in that the personal character secretary server (10) further includes an analysis data distribution unit (30) in which response waiters for a plurality of text agent terminals (8) distribute character indication information in descending order A personal secretary system using text communication is provided.

Meanwhile, the present invention is provided with a dedicated character input window for inputting request information for purchase or purchase of goods or services, analyzes the form of inputted character instruction information, A communication session for transferring the character indication information to the personal character secretariat server 10 is established upon completion of inputting the character indication information conforming to the style, A user terminal 2 on which the character secretary execution application 70 is mounted; A personal character secretary server (10) for receiving character instruction information from the personal character secretary execution application (70), processing the character direction information, and transmitting the processing information to the personal character secretary execution application (70); And a sales mediating server (4) for receiving advance purchase or purchase mediating information for a specific commodity or service from the personal character secretary server (10) and transferring the information to the seller side for making advance purchase or purchase processing A personal assistant system using text communication is provided.

Preferably, the personal character secretary execution application 70 is a messenger application that is automatically connected to the personal character secretary server 10 to transmit and receive text information.

Preferably, the personal character secretary execution application 70 stores character analysis standard form information 50 (NLP form information) for each product or service for each product or service. / RTI >

Preferably, the personal character secretary execution application 70 includes a keyword extracting unit 80a for extracting a plurality of keywords included in the inputted character instruction information for analysis. / RTI >

Preferably, the personal character secretary execution application 70 compares the keyword contained in the character instruction information with the keyword item included in character analysis standard form information (50: NLP form information) for each product or service And a character analyzing unit (80b) for analyzing whether or not a required keyword item is input. The personal assistant system using text communication is provided.

Preferably, the personal character secretary execution application 70 further includes an additional information requesting unit 82 for performing an additional information request or information confirmation when a part of the character instruction information is insufficient or unclear. A personal secretary system is provided.

Preferably, the personal character secretary execution application 70 receives a reservation information from the personal character secretary server 10, and transmits the reservation information to the specific character phone number, A personal secretary system using text communication is provided.

The personal assistant system using text communication according to the present invention can be used for various functions such as restaurant reservation, transportation reservation, movie or concert reservation, order food delivery, ordering of goods or services, request for substitute driving, request for transfer of money, By simply requesting the secretarial function through a letter, and by acting as a substitute for the actual act of reservation, advance purchase or purchase, it is possible to improve the convenience of the user, activate reservation, advance purchase, purchase, The advantage is that the convenience of the age group who are vulnerable to the search for reservation, advance purchase, purchase, or the use of mobile apps is further enhanced. In addition, there is an advantage in that the above actions can be handled by text only in a situation where the user does not want to voice call or does not have a voice call environment.

1 is a schematic diagram showing a schematic configuration of a personal secretary system using text communication according to a first embodiment of the present invention;
FIG. 2 is a block diagram showing the configuration of a personal character secretary server included in the personal secretarial system using text communication according to the first embodiment of the present invention; FIG.
3 is a diagram illustrating display contents of a text window output through a personal assistant system using text communication according to a first embodiment of the present invention;
FIG. 4 is a diagram showing a character analysis standard form (NLP form information) to be compared at the time of character analysis through the personal assistant system using the character communication according to the first embodiment of the present invention.
5 is a diagram illustrating a configuration of a member information management unit that is automatically processed through a personal assistant system using text communication according to a first embodiment of the present invention;
FIG. 6 is a schematic diagram showing a schematic configuration of a personal assistant system using text communication according to a second embodiment of the present invention; FIG.
FIG. 7 is a block diagram showing a configuration of a personal character secretary execution application included in a personal secretarial system using text communication according to a second embodiment of the present invention.

Hereinafter, a personal assistant system using text communication according to a first embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a schematic diagram showing a schematic configuration of a personal assistant system using text communication according to a first embodiment of the present invention. FIG. 2 is a block diagram of a personal assistant system using text communication according to a first embodiment of the present invention. Fig. 2 is a block diagram showing a configuration of a personal character secretary server. Fig.

The personal assistant system using the text communication according to the first embodiment of the present invention performs reservation and purchase intermediation for a desired product or service through character transmission / reception and character analysis, To a terminal of a specific third party (e.g., a companion) by selecting the user, thereby performing a role of a personal character secretary and helping the user to use the time effectively.

That is, the personal assistant system using the character communication according to the first embodiment of the present invention performs tasks such as substituting or mediating reservations and purchases for a desired product or service through character transmission / reception and character analysis, It is a system that helps the user to use the time efficiently in place of troublesome and annoying work. When the user inputs a character using the user terminal 2, the character is analyzed to make a reservation for the desired product or service It is a system that performs information intermediation so that purchasing can be processed.

More specifically, the personal assistant system using the text communication according to the first embodiment of the present invention allows the user to purchase or reserve a personal secretary service without making a purchase or reservation for a specific product or service, The secretary means carries out the purchase or reservation processing. The personal secretary means comprises a server alone or a combination of a server and an application mounted on the user terminal.

For example, through the personal assistant system using the text communication according to the first embodiment of the present invention, the user can use the personal secretary means " Secretary of the Moon " If you send a movie, you can use automatic text analysis to process ticket bookings and report the results as if a real secretary had booked a ticket.

That is, when the personal character secretariat server 10 transmits the reservation request information of the corresponding user to the terminal 6 of the specific text agent whose response waiters are small, the text agent is notified that the current status movie is 15 years old or older, Selects the movie, and transmits the confirmation information to the user terminal 2 before the reservation process.

For example, in "○○ ○ ○ city, I want to book the romantic genre movie over 15 years old, ○○○ two book. ? "To the user terminal 2, and performs a final booking process in accordance with the user reply.

At this time, the personal character secretariat server 10 checks the charge of the user, fetches the cost for ticket reservation, and transmits the retrieval result to the user terminal 2 together with the reservation information.

At this time, a text agent is a concept corresponding to a caller's caller as a person who processes characters received from a user.

The implementation of the personal secretary system using the text communication according to the first embodiment of the present invention may be configured such that the server automatically processes the reservation or purchase, and the server and the agent that reserves or purchases are combined, Lt; / RTI >

To this end, the personal assistant system using the character communication according to the first embodiment of the present invention inserts the character instruction information generated by inputting the request information for purchase or purchase of goods or services into the personal character secretary server 10, a user terminal 2 for receiving an additional information request signal or receiving information on a preliminary purchase or purchase processing result and outputting it to the screen; Receives the character instruction information from the user terminal 2 and analyzes whether or not the character instruction information is executable, transfers the reconfirmation information to the user terminal 2 in the case of executable information, processes the character instruction information after confirmation, And a personal character secretary server 10 for extracting a shortage information item and performing a request for additional information or confirmation of information to the user terminal 2 when the shortage information or uncertain information exists.

That is, the user can input a character instruction (hereinafter referred to as " SMS ") to the personal character secretary server 10 through a general short message (SNS) The personal character secretariat server 10 processes the character directive information as if it were an individual secretary.

At this time, the personal character secretariat server 10 analyzes whether the character transmitted from the user terminal 2 has entered all the required items suitable for the goods or the service, and if the information is insufficient, requests further information on the additional item , And when the necessary items are all input, the character to be checked again can be transmitted to the user terminal 2 side.

On the other hand, the character indication information 14 processed in the user terminal 2 may be a message transmitted or received through a short message (SMS), a multi-message (MMS), or a text messenger.

That is, the character indication information 14 is transmitted to the personal character secretariat server 10 through a short message (SMS) or a multi-message (MMS) tool provided as a mobile phone basic program so as to be transmitted / received between a mobile phone and an SMS server Or may be transmitted to the personal character secretary server 10 through a messenger application capable of sending and receiving text messages such as a kakao chat.

In addition, the personal assistant system using text communication according to the first embodiment of the present invention receives advance purchase or purchase intermediary information for a specific commodity or service from the personal character secretary server 10, And a sales mediating server 4 for transferring and making a reservation or purchasing process.

At this time, the sales mediation server 4 may be a server that sells goods or services directly.

Meanwhile, the personal character secretary server 10 included in the personal secretarial system using the character communication according to the first embodiment of the present invention determines whether the user's input on the purchase or reservation or purchase of goods or services is correct (NLP form information) for each product or service, and is stored for each product or service.

In this case, the character analysis standard form information means NLP style information, and NLP (natural language processing) means a technique for making a human's utterance into a form understandable by a computer. Means a recognition or speech recognition technology, and a detailed description thereof will be omitted.

Therefore, based on the character analysis standard form (NLP form information) for each product or service, the personal character secretary server 10 judges whether the user's input for reservation, reservation, or purchase of goods or services is correct The movie ticket is a mandatory entry item for at least the number of persons and discount target (youth), date, time, movie name, movie theater information and the like, and the character analysis standard form (NLP form information) It can be quickly judged whether or not the data is missing.

However, when the movie ticket is pre-purchased through the personal assistant system using the text communication according to the first embodiment of the present invention, a specific movie name may not be specified.

That is, the user inputs the character instruction information to the personal character secretary server 10 to input a character instruction information, 'I would like to buy a movie worthy of a screened movie, and the number is 2, and I would like a movie about 7 pm to 8 pm And the personal character secretary server 10 is preferably set to pre-register a movie having the highest movie rating of the screened movie.

In summary, the personal assistant system using text communication according to the first embodiment of the present invention can be changed depending on whether a product or service is reserved, reserved, or purchased, or which keyword is used.

The personal assistant system using text communication according to the first embodiment of the present invention further includes an information providing server 6 for receiving a search request signal for a specific keyword from the personal character secretary server 10 and providing search information .

That is, the user transmits character instruction information such as a reservation, a purchase or a reservation to a specific product or service to the personal character secretarial server 10, but the personal character secretarial server 10, The desired information may be searched and provided instead.

For example, when the user wants to know weather information or stock information, he or she can request weather information or stock information through the text message to the personal character secretary server 10, more preferably, And can register the information request for each user in the personal character secretary server 10.

Particularly, the user can set the personal character secretary server 10 via the user terminal 2 to be able to receive weather information of a specific area or stock price information of a specific item at a specific time zone.

In addition, the user can input specific information combined with member information in the personal character secretary server 10, for example, weather information of an area including the address of the member, or specific information combined with member information such as stock quotes of a specific item To the personal character secretary server (10) so that the personal character secretary server (10) can receive the personal character secretary server (10).

Meanwhile, the personal character secretary server 10 is provided with a specific representative telephone number capable of receiving characters so that the user can transmit character instruction information through the user terminal 2, and a server You must be aware of the representative number.

The configuration of the personal character secretariat server 10 will be described in detail with reference to FIG.

The personal character secretary server 10 includes a communication module, a member information managing unit, a character receiving unit, a character recognizing unit, an information searching unit, an analysis data distributing unit, a character generating unit, a character transmitting unit, A settlement unit, a reservation information transfer unit, a data storage unit, and a control unit.

Reference numeral 20 denotes a communication module for communicating with the user terminal 2, the sales intermediary server 4 and the information providing server 6. Reference numeral 22 denotes a communication module for making reservation, delivery, And a member information management unit 22 for storing and managing member information made up of a plurality of address information 56 (see FIG. 5), a name, and a telephone number so that a substitute driving request can be made.

Reference numeral 24 denotes a character receiving section 24 for receiving character instruction information from the user terminal 2. Reference numeral 26 denotes character recognition information for extracting and analyzing keywords among the character instruction information transmitted from the user terminal 2 Fig.

More specifically, the character recognition unit 26 extracts a plurality of keywords included in the character instruction information transmitted from the user terminal 2 in a manner such as a character string template or natural language processing, (26a); The keyword included in the character instruction information transmitted from the user terminal 2 is compared with the keyword item contained in the character analysis standard form information 50 (see FIG. 4) for each product or service, And a character analyzing unit 26b for analyzing the character.

Reference numeral 28 denotes an information retrieval unit 28 for generating an information retrieval signal to the connected information providing server 6 when the character designation information is information requiring retrieval, 2, the character generating unit 32 generates a character for performing a request for additional information or information confirmation when a part of the character instruction information transmitted from the terminal 2 is insufficient or uncertain.

Reference numeral 34 denotes a character transmission unit for transmitting execution result information, additional information input request signal, and character instruction information for the character instruction information. Reference numeral 36 denotes a reservation or advance reservation for goods or services, A charging money management unit 36 for charging cash in advance so as to enable a payment process for purchasing and managing the charging money, and reference numeral 38 denotes a charge for reservation or advance purchase or purchase of goods or services as a charge money Of the amount of money.

Reference numeral 40 denotes a reservation information transfer unit 40 for receiving a request signal from the user terminal 2 to a specific telephone number for reservation information and processing the received request signal.

That is, when the user makes a reservation for a specific restaurant, and receives the reservation time information and restaurant location information from the personal character secretary server 10, the reservation time information and the restaurant location information are also transmitted to the companion of the specific telephone number And the reservation information transfer unit 40 performs the corresponding function. This is a function that can greatly improve the convenience of the user since the location and time of the restaurant need not be explained to the companion.

Reference numeral 42 denotes a data storage unit 42 for storing personal information for each user and storing a user's reservation, purchase, and agency related history. Reference numeral 44 denotes a user interface unit for storing character instruction information from the user terminal 2 And analyzing the character instruction information and performing reservation, purchase, or purchase processing for goods or services in accordance with the instruction information.

At this time, the DB server 12 may be configured as a separate server so as to be able to communicate with the personal character secretary server 10 instead of the data storage unit 42.

Meanwhile, the personal assistant system using the character communication according to the first embodiment of the present invention may be configured to perform automatic reservation or purchase processing using the personal character secretarial server 10, It is also possible to carry out advance purchase or purchase processing in a semiautomatic manner through a plurality of agents.

That is, when the personal character secretary server 10 analyzes the characters, generates information for advance purchase or purchase processing for a desired product or service, and provides the information to an agent, the agent confirms It is also possible to call a company providing the product or service and process the purchase or purchase by voice call.

On the other hand, in the present invention, the service target of the user requesting the text agent is, for example, a web site for performing a sale of a specific product or service and processing an agency of electronic commerce such as advance purchase or purchase It is possible.

At this time, the personal character secretariat server 10 detects the communication traffic for a plurality of agents or processes the transmitted character indication information to send the new character indication information to the agent having the smaller character indication information.

To this end, the personal assistant system using text communication according to the first embodiment of the present invention is connected to the personal character secretary server 10 which analyzes character instruction information received from the user terminal 2, The text agent terminal 8 is further configured to receive a processing signal for information. That is, the text agent terminal 6 is a terminal for an agent that receives user's character instruction information from the personal character secretary server 10 and processes reservation or purchase.

In more detail, the text agent means a person who receives a request of a user through a text message and performs an agent for various actions including purchase or reservation of a goods or service requested by the user. The text agent terminal 6 ) Means the terminal of the agent.

More preferably, the personal character secretary server 10 further includes therein an analysis data distribution unit 30 for distributing character indication information in order of response waiters for a plurality of text agent terminals 8 .

FIG. 3 is a diagram illustrating display contents of a character window output through a personal assistant system using text communication according to a first embodiment of the present invention. FIG. FIG. 5 is a diagram illustrating a configuration of a member information management unit that is automatically processed through the personal assistant system using text communication according to the first embodiment of the present invention. FIG. to be.

Referring to this, the user inputs the character instruction information 14, which is " ask for a reservation of four people in a limited express house near Seocho Station at 7 o'clock at night, " through the character window 46 of the user terminal 2, To the personal character secretary server (10).

Then, the personal character secretariat server 10 activates the keyword extracting section 26a to extract words in the same manner as a character string template or a natural language processing, and the characters included in the character direction information 14 transmitted thereto And extracts the pre-registered words with the keyword.

For example, the keyword extraction unit 26a extracts the words' evening 'and' 7 o'clock ', extracts the words' Seocho station' and 'neighborhood', and extracts the words' 4 persons', and 'reservation' as keywords.

Next, the character analyzing unit 26b included in the personal character secretary server 10 judges that it is a restaurant reservation through the words " homemade house " and " reservation " The character analysis standard form information 50 necessary for the character analysis standard form information 50 is retrieved.

4, the character analysis standard form information 50 registered in the character analysis unit 26b includes character analysis standard form information 50a for restaurant reservation and transportation means such as KTX, airplane, and express bus Character analysis standard form information 50b of a transportation reservation for reserving, character analysis standard form information 50c of a movie / concert reservation for purchasing a movie or a concert, character analysis standard form information 50d of a food delivery order, Character analysis standard form information 50e of the goods order, character analysis standard form information 50f of the proxy driving request, character analysis standard form information 50g of the money transfer, character analysis standard of the personal request information for requesting personal information, Information 50h.

Therefore, the character analyzing unit 26b compares the essential input items described in the character analysis standard form information 50 necessary for the restaurant reservation with the keywords extracted from the character instruction information 14 input by the user, It is determined whether or not all of them have been input.

For example, the character analysis standard form information 50a of the restaurant reservation includes' ① date, ② time, ③ place (designated, non-designated), ④ food style, ⑥ number of people, and ⑦ reservation.

Therefore, the character analyzing unit 26b determines that the 'evening' and the '7 o'clock' included in the character instruction information 14 are time information (②), and the word 'Seocho Station' and the word ' (3), and can determine that the place is not stored through the word " near ". That is, the character analyzer 26b is registered as a non-specific location for the word " near ".

In addition, the character analyzing unit 26b determines that the food style (4), that is, the restaurant classification, is a limited expression among the Korean dishes through the word " It is determined that the information on the number of persons (6) has been inputted to the user and the information (7) about whether the user instructed the reservation through the word 'reserved' is inputted.

Therefore, the character analyzing unit 26b analyzes the character string of the character string, such as' ① date, ② time, ③ place (designated or not), ④ food style, ⑥ number of persons, ⑦ reservation 'Is missing from the required input items of' ① date '.

Accordingly, the personal character secretary server 10 creates character addition request information 52 for the '1' date through the character generator 32 and transmits it to the user terminal 2, The character window 46 of the display unit 2 is displayed to input additional request information for the date.

At this time, the name 48 of the user who is called in the character window of the personal character secretary server 10 can be freely set by the user, so that a word such as " May be set so that the personal character secretary server (10) can make a call.

Of course, the word 'customer' is set as the default information, and a title such as 'president' can be set according to the user setting of the user.

The personal character secretary server 10 includes a member information management unit 22. The member information management unit 22 registers and manages various pieces of personal information. Is to improve the convenience of the user by enabling reservation or reservation without having to input the address, telephone number, and full name every day.

The member information management unit 22 stores only the essential member information 54 for allowing a reservation, delivery, and substitute operation request to be made based on only the character instruction information without inputting the additional information of the member. The plurality of address information 56, (58), and a telephone number (60).

At this time, the address information 56 may register a plurality of home addresses, company addresses, or frequent location information for delivery food orders or the like.

Preferably, the remittance security number 62 can be further registered and managed in the essential member information 54 so that the user can request the account transfer or the substitute operation as a character, (10), which is a well-known technique.

More preferably, the personal character secretary server 10 registers the remittance security number and the member-specific address information in advance in the personal character secretariat server 10, and when the delivery address is different from the pre-registered address, You are asked to confirm your safety number.

Hereinafter, a personal secretary system using text communication according to a second embodiment of the present invention will be described.

FIG. 6 is a schematic diagram showing a schematic configuration of a personal assistant system using a character communication according to a second embodiment of the present invention, FIG. 7 is a block diagram of a personal assistant system using text communication according to a second embodiment of the present invention, Fig. 8 is a block diagram showing a configuration of a personal character secretary execution application; Fig.

The personal assistant system using the character communication according to the second embodiment of the present invention can easily access the personal character secretary server 10 and can easily input characters or select a character, (2) in which a dedicated application is configured.

To this end, the personal assistant system using text communication according to the second embodiment of the present invention is provided with a dedicated character input window for inputting request information for purchase or purchase of goods or services, And a communication session is set for transmitting the corresponding character indication information to the personal character secretary server 10 upon completion of inputting the character indication information conforming to the form, And a user terminal 2 on which a personal character secretary execution application 70 for receiving information on the advance purchase or purchase processing result and outputting it to the screen is mounted.

The personal assistant system using the character communication according to the second embodiment of the present invention receives the character instruction information from the personal character secretary execution application 70, processes the corresponding character instruction information, To the secretary execution application (70); And a sales mediating server (4) for receiving advance purchase or purchase mediating information for a specific commodity or service from the personal character secretary server (10) and transferring the information to the seller side so that advance purchase or purchase processing is performed.

In this case, the personal character secretary execution application 70 is a messenger application that is automatically connected to the personal character secretary server 10 to transmit and receive text information. In one embodiment, the user can input the telephone number of the character secretary ) Or an ID (in the case of a text messenger), but in the second embodiment, when the application is executed, the character can be immediately sent even if there is no additional process for specifying the other party.

In addition, the personal character secretary execution application 70 stores character analysis standard form information 50 for each product or service for each product or service. That is, in the first embodiment, the character analysis standard form information is stored and managed in the personal character secretarial server 10. However, in the second embodiment, since the personal character secretary execution application 70 is a dedicated application, The analysis, and the insufficient additional information input request are all performed by the personal character secretary execution application 70 to prevent unnecessary traffic increase.

In the meantime, the second embodiment of the present invention is a configuration including a dedicated application, and it is also possible that the dedicated application participates only in connection with the server, and the server analyzes and responds to the characters requested by the user.

To this end, the personal character secretary execution application 70 includes a keyword extracting unit 80a for extracting keywords in a manner such as a character string template or natural language processing for analysis of a plurality of keywords included in input character instruction information , And a character analyzing unit (80b) for analyzing whether a required keyword item is inputted by comparing the keyword included in the character instruction information with the keyword item included in the character analysis standard form information (50) for each product or service .

Further, the personal character secretary execution application 70 further includes an additional information requesting unit 82 for performing an additional information request or information confirmation when a part of the character instruction information is insufficient or uncertain.

On the other hand, when the personal character secretary execution application 70 receives the reservation information from the personal character secretary server 10, the reservation information transmitting unit 86 processes the reservation information to transmit the reservation information to the specific phone number When the telephone number of a specific third party (e.g., a companion) is input in advance, the personal character secretariat execution application 70 automatically acquires the specific character " It transmits the place information or the time information, which is reservation information, to the three-character (eg, companion) telephone number.

Since the personal character secretary execution application 70 is a character messenger dedicated application for the personal character secretary server 10, the inter-user communication data is the messenger window data 72. [

The personal character secretariat execution application 70 can operate the personal character secretary execution application 70 in cooperation with the GPS module so that the personal character secretary server 10 can recognize the position of the user even if the user does not separately describe the current position in the personal character secretary server 10. [ It is preferable that the user can easily transmit the location information of the user terminal 2 to the character secretary server 10.

Meanwhile, the personal assistant system using text communication according to the embodiment of the present invention is not limited to the above-described embodiment, but various modifications can be made without departing from the technical gist of the present invention.

2: user terminal, 4: sales mediation server,
6: information providing server, 8: text agent terminal,
10: personal character secretary server, 70: personal character secretary execution application.

Claims (21)

The character instruction information generated by inputting the request information for the purchase of goods or services or the purchase information is transmitted to the personal character secretary server 10 and the information on request for purchase or purchase processing is received A user terminal 2 for receiving and outputting an image;
Receives the character instruction information from the user terminal 2 and analyzes whether or not the character instruction information is executable, transfers the reconfirmation information to the user terminal 2 in the case of executable information, processes the character instruction information after confirmation, A personal character secretary server 10 for extracting shortage or uncertain information items and requesting additional information from the user terminal 2 or performing information confirmation if shortage or uncertain information exists;
A sales mediating server 4 for receiving advance purchase or purchase mediating information for a specific commodity or service from the personal character secretary server 10 and transmitting the information to the seller side so that advance purchase or purchase processing is performed;
An information providing server (6) configured to receive a search request signal for a specific keyword from the personal character secretary server (10) and provide search information;
The personal character secretary server 10 is given a specific representative telephone number and is able to receive text instruction information from the user terminal 2;
A character analysis standard form information 50 for each product or service is stored for each product or service and a keyword included in the character instruction information transmitted from the user terminal 2 and a character analysis A character analyzer 26b for analyzing whether a required keyword item has been transmitted by comparing keyword items included in the standard form information 50; Further comprising a character generating unit (32) for generating a character for requesting additional information or confirming information when a part of the character instruction information transmitted from the user terminal (2) is insufficient or uncertain, Personal secretary system used. delete delete The method according to claim 1,
Characterized in that the personal character secretary server (10) comprises a keyword extracting unit (26a) for extracting a plurality of keywords included in the character instruction information transmitted from the user terminal (2) for analysis. Secretary system. delete delete The method according to claim 1,
Characterized in that the personal character secretary server (10) comprises a reservation information transfer unit (40) for receiving a request signal from the user terminal (2) to a specific telephone number for reservation information and processing the received request signal. Personal secretary system using. delete The method according to claim 1,
The personal character secretary server 10 stores and manages member information including a plurality of address information 56, a name, and a telephone number so that a reservation, delivery, and substitute operation request can be made using only character instruction information without inputting additional information of the member And a member information management unit (22) for managing the personal secretary system. The method according to claim 1,
In the personal character secretary server 10, the remittance security number and member-specific address information of each member are registered in advance. If the delivery address is different from the pre-registered address, the personal character secretary server 10 notifies the user terminal 2 of the security number And a personal secretary system using text communication. The method according to claim 1,
Wherein the sales mediating server (4) can be a server for selling goods or services directly. delete The method according to claim 1,
The personal character secretary server 10 includes a character receiving unit 24 for receiving character indication information from the user terminal 2;
A character recognition unit (26) for extracting and analyzing keywords among the character indication information;
An information searching unit (28) for generating an information search signal to the connected information providing server (6) when the character indicating information is information requiring searching;
A character transmission unit (34) for transmitting an acknowledgment signal to the execution result information, the additional information input request signal, and the character instruction information for the character instruction information;
A charge management unit (36) which prepares and prepares a product or a service so that a reservation or advance purchase or a purchase process can be performed, and manages the charge;
A cost settlement unit (38) for calculating a fee for reservation or advance purchase or purchase of goods or services as a charge;
A data storage unit 42 for storing personal information for each user and storing a user-related reservation, purchase, and agency related history;
And a control unit (44) for receiving the character instruction information from the user terminal (2), analyzing the character instruction information, and performing a reservation, purchase, or purchase processing for the goods or services in accordance with the instruction information Wherein the personal assistant system is configured to use a text communication. The method according to claim 1,
Further comprising a text agent terminal (8) connected to the personal character secretary server (10) analyzing the character indication information received from the user terminal (2) and receiving a processing signal for the character indication information;
Characterized in that the personal character secretary server (10) further includes an analysis data distribution unit (30) in which response waiters for a plurality of text agent terminals (8) distribute character indication information in descending order Personal secretary system using text communication. A dedicated character input window for inputting a request for purchase or purchase of a product or service is provided and the form of the inputted character instruction information is analyzed to determine whether or not the supplementary information is required and to request the form, A personal character secretary execution application (hereinafter referred to as " personal character secretary execution application ") for setting up a communication session for transferring the character direction information to the personal character secretariat server 10 upon completion of inputting the character direction information, A user terminal 2 on which the wireless terminal 70 is mounted;
A personal character secretary server (10) for receiving character instruction information from the personal character secretary execution application (70), processing the character direction information, and transmitting the processing information to the personal character secretary execution application (70);
And a sales mediating server (4) for receiving advance purchase or purchase mediating information for a specific commodity or service from the personal character secretary server (10) and transferring the information to the seller side so that advance purchase or purchase processing is performed;
When receiving the reservation information from the personal character secretary server 10, the personal character secretary execution application 70 is configured to include a reservation information transfer unit 86 for processing the reservation information to be transmitted to the specific phone number ; The character analysis standard form information 50 for each product or service is stored for each product or service, and the keyword contained in the character instruction information and the keyword included in the character analysis standard form information 50 for each product or service A character analyzing unit 80b for analyzing whether the required keyword item is inputted by comparing the items; Further comprising a supplementary information requesting unit (82) for requesting additional information or confirming information when a part of the character designation information is insufficient or uncertain. 16. The method of claim 15,
Wherein the personal character secretary execution application (70) is a messenger application that is automatically connected to the personal character secretary server (10) and transmits and receives text information. delete 16. The method of claim 15,
Wherein the personal character secretary execution application (70) comprises a keyword extracting unit (80a) for extracting a plurality of keywords included in the inputted character instruction information for analysis. delete delete delete
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KR20200041248A (en) * 2019-08-19 2020-04-21 박지연 System for reserving and paying using SNS and method thereof

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KR102169868B1 (en) 2017-11-27 2020-10-26 한국전자통신연구원 Chatting robot system and service method thereof
KR102068535B1 (en) * 2018-02-28 2020-01-21 엔에이치엔 주식회사 Method for schedule a service based on chat messages

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KR20190091138A (en) 2018-01-26 2019-08-05 주식회사 카카오 Method for sharing information between users by chatbot
KR20200041248A (en) * 2019-08-19 2020-04-21 박지연 System for reserving and paying using SNS and method thereof
KR102111046B1 (en) * 2019-08-19 2020-05-14 박지연 System for reserving and paying using SNS and method thereof

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