CN101739767A - Method and system for processing abnormal operation of self-service terminal - Google Patents
Method and system for processing abnormal operation of self-service terminal Download PDFInfo
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- CN101739767A CN101739767A CN200910204566A CN200910204566A CN101739767A CN 101739767 A CN101739767 A CN 101739767A CN 200910204566 A CN200910204566 A CN 200910204566A CN 200910204566 A CN200910204566 A CN 200910204566A CN 101739767 A CN101739767 A CN 101739767A
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Abstract
The invention discloses a method for processing abnormal operation of a self-service terminal, which comprises the following steps: the self-service terminal detects the running state of the hardware of the self-service terminal to acquire the running state information of hardware; the self-service terminal sends the running state information to a background system; the background system receives the running state information and judges whether the self-service terminal has abnormal operation or not according to the running state information; if the self-service terminal has abnormal operation, the background system processes the abnormal operation; and if the self-service terminal does not have abnormal operation, the self-service terminal continues to carry out normal processing. The invention also discloses a system for processing abnormal operation of self-service terminal. By adopting the invention, the background system can process abnormal operation of the self-service terminal, thereby effectively preventing the funds of clients from being stolen to guarantee the benefits of clients.
Description
Technical field
The present invention relates to the finance self-help terminal fault and detect process field, relate in particular to a kind of method and system that are used to handle the abnormal operation of self-aided terminal.
Background technology
At present, raising along with The development in society and economy and people's quality of life, self-aided terminal is being brought into play more and more important effect in people's life, people can rely on bank card to be withdrawn the money on automatic terminal or handle other business, and this brings great convenience for people's live and work.But the crime at self-aided terminal also emerges in an endless stream simultaneously, and a lot of criminals utilize self-aided terminal or Web bank to steal other people wealth behind bank's card number that gets access to other people and password.
Criminal obtains client's bank's card number and password usually by following dual mode, first kind is that criminal is pasted paper slip at the cash dispensing port place, and on paper slip, finish the information of required business by alternate manner with the indication client with bank's identity, if the client believes the information on the paper slip and carries out associative operation that criminal just can obtain client's bank's card number and password; Second kind is that criminal is installed robber's card device by carry out repeatedly the plug-in card test at the card inserting mouth place, with card number and the password of stealing the client.In the application of existing self-aided terminal, for the above-mentioned situation that causes the abnormal operation of self-aided terminal, background system can not be handled the abnormal operation of self-aided terminal, thereby the possibility that makes criminal steal client's fund increases, effectively the interests of maintain customer.
Summary of the invention
Technical matters to be solved by this invention is: a kind of method and system that are used to handle the abnormal operation of self-aided terminal are provided, and background system can be handled the abnormal operation of self-aided terminal, prevents that effectively client's fund is stolen, has safeguarded client's interests.
In order to solve the problems of the technologies described above, the invention provides a kind of method that is used to handle the abnormal operation of self-aided terminal, described method comprises:
Self-aided terminal detects the running status of himself hardware, obtains the running state information of described hardware;
Described self-aided terminal is sent to background system with described running state information;
Described background system receives described running state information;
Described background system judges according to described running state information whether described self-aided terminal abnormal operation occurs;
If abnormal operation appears in described self-aided terminal, then described background system is handled described abnormal operation;
If abnormal operation does not appear in described self-aided terminal, then described self-aided terminal continues normal process.
The present invention also provides a kind of system that handles the abnormal operation of self-aided terminal, and described system comprises self-aided terminal and background system, and wherein, described self-aided terminal comprises:
Described self-aided terminal is used to detect the running status of himself hardware, obtains the running state information of described hardware, and described running state information is sent to background system;
Described background system is used to be achieved as follows function:
Described background system receives described running state information, and judges according to described running state information whether described self-aided terminal abnormal operation occurs, if abnormal operation appears in described self-aided terminal, then described background system is handled described abnormal operation; If abnormal operation does not appear in described self-aided terminal, then make described self-aided terminal continue normal process.
Implement the present invention, detect the running status of himself hardware by self-aided terminal, obtain the running state information of described hardware and described running state information is sent to background system, described background system receives described running state information, and judge according to described running state information whether described self-aided terminal abnormal operation occurs, when abnormal operation appears in self-aided terminal, can handle described abnormal operation, the fund that prevents the client effectively is stolen, has safeguarded client's interests.
Description of drawings
Fig. 1 is the method flow diagram that the present invention is used to handle the abnormal operation of self-aided terminal;
Fig. 2 is the process flow diagram of first kind of embodiment of the method for the present invention's abnormal operation of being used to handle self-aided terminal;
Fig. 3 is the process flow diagram of second kind of embodiment of the method for the present invention's abnormal operation of being used to handle self-aided terminal;
Fig. 4 is the composition structural representation of the system of the present invention's abnormal operation of being used to handle self-aided terminal;
Fig. 5 a is that first kind of processing unit of the system of the present invention's abnormal operation of being used for handling self-aided terminal formed structural representation;
Fig. 5 b is that second kind of processing unit of the system of the present invention's abnormal operation of being used for handling self-aided terminal formed structural representation.
Embodiment
For the purpose, technical scheme and the advantage that make the embodiment of the invention is clearer, the technical scheme in the embodiment of the invention is clearly and completely described below in conjunction with accompanying drawing.
In embodiments of the present invention, normal process is meant the relevant treatment that self-aided terminal carries out according to the current operation of client.In special time, be meant in the predefined time.
With reference to figure 1, Fig. 1 is the process flow diagram of the method for the present invention's abnormal operation of being used to handle self-aided terminal, and described method comprises:
101, self-aided terminal detects the running status of himself hardware, obtains the running state information of described hardware.
Wherein, described running state information comprises: the failure code of described hardware and self-aided terminal number; Or the failure code of described hardware, self-aided terminal number and transaction card number.
102, described self-aided terminal is sent to background system with described running state information.
103, described background system receives described running state information.
104, described background system judges according to described running state information whether described self-aided terminal abnormal operation occurs; If abnormal operation appears in described self-aided terminal, then execution in step 105; If abnormal operation does not appear in described self-aided terminal, then execution in step 106.
Wherein, described background system judges according to described running state information whether described self-aided terminal abnormal operation occurs and comprise: whether the more described failure code of described background system is consistent with predefined failure code, if the comparative result unanimity determines that then abnormal operation appears in described self-aided terminal; If comparative result is inconsistent, determine that then abnormal operation does not appear in described self-aided terminal.
105, described background system is handled described abnormal operation.
Wherein, described background system is handled described abnormal operation and is comprised: when described running state information is the failure code of described hardware and described self-aided terminal number, then inquire about in the database of described background system whether contain described self-aided terminal number; If Query Result is for being that then described background system is shut down described self-aided terminal; If Query Result is for denying then described self-aided terminal continuation normal process;
When described running state information is the failure code of described hardware, described self-aided terminal number and described transaction card number, then inquire about in the database of described background system and whether contain described self-aided terminal number and described transaction card number, if Query Result is for being that then described background system shields described transaction card number given transaction business on self-aided terminal in special time; If inquiry is for denying then described self-aided terminal continuation normal process.
106, described self-aided terminal continues normal process.
To provide object lesson below is elaborated to the method that is used for self-aided terminal processing abnormal operation.
With reference to figure 2, Fig. 2 is the process flow diagram of first kind of embodiment of the method for the present invention's abnormal operation of being used to handle self-aided terminal, and described method comprises:
201, self-aided terminal carries out startup self-detection.
Wherein, this self-aided terminal is opened anti-swindle function after startup self-detection.
202, the prompting user inserts magnetic card.
203, after magnetic card was inserted into, this self-aided terminal received the password of user's input, when the password of input is correct, and user's transaction of withdrawing the money normally.
204, in process of exchange, self-aided terminal detects the running status of himself hardware, obtains the running state information of this hardware.
Wherein, this running state information comprises: the failure code of hardware, self-aided terminal number and transaction card number.
205, self-aided terminal is sent to background system with running state information.
206, background system receives the running state information that self-aided terminal sends.
207, background system judges according to running state information whether self-aided terminal abnormal operation occurs, if abnormal operation appears in self-aided terminal, then execution in step 208; If abnormal operation does not appear in self-aided terminal, then execution in step 209.
Wherein, after failure code that background system relatively obtains and the predefined failure code, determine that abnormal operation appears in the cash dispensing port of self-aided terminal.
208, background system is handled abnormal operation.
Particularly, background system is handled abnormal operation and is comprised: whether contain self-aided terminal number and transaction card number in the database of inquiry background system, if Query Result is for being that then background system shields this transaction card number transaction business of withdrawing the money on self-aided terminal in special time; If inquiry is not, then self-aided terminal continues normal process.
209, self-aided terminal continues normal process.
Implement first kind of embodiment of the present invention, detect the running status of himself hardware by self-aided terminal, obtain the running state information of this hardware and this information is sent to background system, background system receives described running state information, and judge that according to described running state information abnormal operation appears in the cash dispensing port of self-aided terminal, and this abnormal operation handled, prevent that effectively client's fund is stolen, safeguarded client's interests.
With reference to figure 3, Fig. 3 is the process flow diagram of second kind of embodiment of the present invention's abnormal operation of being used to handle self-aided terminal, comprising:
301, self-aided terminal carries out startup self-detection.
Wherein, this self-aided terminal is opened anti-swindle function after startup self-detection.
302, the prompting user inserts magnetic card.
303, do not input password after magnetic card is inserted into and just move back card.
304, when frequent plug-in card in special time but the plug-in card number of times of not concluding the business when surpassing predetermined plug-in card number of times, self-aided terminal detects the running status of himself hardware, obtains the running state information of this hardware.
Wherein, this running state information comprises: the failure code of hardware and self-aided terminal number.
305, self-aided terminal is sent to background system with running state information.
306, background system receives the running state information that self-aided terminal sends.
307, background system judges according to running state information whether self-aided terminal abnormal operation occurs, if abnormal operation appears in self-aided terminal, then execution in step 308; If abnormal operation does not appear in self-aided terminal, then execution in step 309.
Wherein, after failure code that background system relatively obtains and the predefined failure code, determine that abnormal operation appears in the card inserting mouth of self-aided terminal.
308, background system is handled abnormal operation.
Particularly, background system is handled abnormal operation and is comprised: whether contain the self-aided terminal number in the database of inquiry background system; If Query Result is for being that then background system is shut down self-aided terminal; If Query Result is not, then self-aided terminal continues normal process.
309, self-aided terminal continues normal process.
Implement second kind of embodiment of the present invention, detect the running status of himself hardware by self-aided terminal, obtain the running state information of this hardware and this information is sent to background system, background system receives described running state information, and judge that according to described running state information abnormal operation appears in the card inserting mouth of self-aided terminal, and this abnormal operation handled, prevent that effectively client's fund is stolen, safeguarded client's interests.
With reference to figure 4, Fig. 4 is that the system of the present invention's abnormal operation of being used to handle self-aided terminal forms structural representation, and described system comprises self-aided terminal and background system, wherein,
Described self-aided terminal is used to detect the running status of himself hardware, obtains the running state information of described hardware, and described running state information is sent to background system;
Described background system is used to be achieved as follows function:
Described background system receives described running state information, and judges according to described running state information whether described self-aided terminal abnormal operation occurs, if abnormal operation appears in described self-aided terminal, then described background system is handled described abnormal operation; If abnormal operation does not appear in described self-aided terminal, then make described self-aided terminal continue normal process.
Concrete composition to described self-aided terminal and described background system is elaborated below, and described self-aided terminal comprises:
Obtain unit 401, be used to detect the running status of the hardware of described self-aided terminal, obtain the running state information of described hardware.
Wherein, described running state information comprises: the failure code of described hardware and self-aided terminal number; Or the failure code of described hardware, self-aided terminal number and transaction card number.
Transmitting element 402 is used for described running state information is sent to described background system.
Described background system comprises:
Receiving element 403 is used to receive described running state information;
Judging unit 404 is used for judging according to described running state information whether described self-aided terminal abnormal operation occurs.Judging unit 404 comprises: comparing unit 4041, and whether the failure code that is used for more described acquisition is consistent with predefined failure code; Determining unit 4042 is used to be achieved as follows function: if the comparative result unanimity determines that then abnormal operation appears in described self-aided terminal; If comparative result is inconsistent, determine that then abnormal operation does not appear in described self-aided terminal.
If abnormal operation appears in described self-aided terminal, then described abnormal operation is handled; If abnormal operation does not appear in described self-aided terminal, then make described self-aided terminal continue normal process.
Wherein processing unit 405 is formed structure by two kinds, and is specific as follows:
With reference to figure 5a, Fig. 5 a is that first kind of processing unit 405 of the system of the present invention's abnormal operation of being used for handling self-aided terminal formed structural representation, and processing unit 405 comprises:
The first query unit 4051a is used for when described running state information is the failure code of described hardware and described self-aided terminal number, then inquires about in the database of described background system whether contain described self-aided terminal number.
The first processing execution unit 4052a is used to be achieved as follows function:
If Query Result is for being, then with described self-aided terminal shutdown; If inquiry then makes described self-aided terminal continue normal process for not.
With reference to figure 5b, Fig. 5 b is that second kind of processing unit 405 of the system of the present invention's abnormal operation of being used for handling self-aided terminal formed structural representation, and processing unit 405 comprises:
The second query unit 4051b, be used for when described running state information is the failure code of described hardware, described self-aided terminal number and described transaction card number, then inquire about in the database of described background system whether contain described self-aided terminal number and described transaction card number.
The second processing execution unit 4052b is used to be achieved as follows function:
If Query Result is for being then to shield described transaction card number given transaction business on self-aided terminal in special time; If inquiry then makes described self-aided terminal continue normal process for not.
Through the above description of the embodiments, the those skilled in the art can be well understood to the present invention and can realize by the mode of software in conjunction with essential general hardware platform, can certainly pass through hardware, but the former is better embodiment under a lot of situation.Based on such understanding, the part that technical scheme of the present invention contributes to prior art in essence in other words can embody with the form of software product, this computer software product is stored in the storage medium that can read, floppy disk as computing machine, hard disk or CD etc., comprise some instructions with so that computer equipment (can be personal computer, server, the perhaps network equipment etc.) carry out the described method of each embodiment of the present invention.
Implement the embodiment of the invention, detect the running status of himself hardware by self-aided terminal, obtain the running state information of described hardware and described running state information is sent to background system, described background system receives described running state information, and judge according to described running state information whether described self-aided terminal abnormal operation occurs, when judged result is that self-aided terminal is when abnormal operation occurring, can handle described abnormal operation, the fund that prevents the client effectively is stolen, has safeguarded client's interests.
Above disclosed is preferred embodiment of the present invention only, can not limit the present invention's interest field certainly with this, and therefore the equivalent variations of doing according to claim of the present invention still belongs to the scope that the present invention is contained.
Claims (12)
1. method that is used to handle the abnormal operation of self-aided terminal is characterized in that described method comprises:
Self-aided terminal detects the running status of himself hardware, obtains the running state information of described hardware;
Described self-aided terminal is sent to background system with described running state information;
Described background system receives described running state information;
Described background system judges according to described running state information whether described self-aided terminal abnormal operation occurs;
If abnormal operation appears in described self-aided terminal, then described background system is handled described abnormal operation;
If abnormal operation does not appear in described self-aided terminal, then described self-aided terminal continues normal process.
2. method according to claim 1 is characterized in that, described running state information comprises:
The failure code of described hardware and self-aided terminal number; Or
The failure code of described hardware, self-aided terminal number and transaction card number.
3. method according to claim 2 is characterized in that, described background system judges according to described running state information whether described self-aided terminal abnormal operation occurs and comprise:
Whether the more described failure code of described background system is consistent with predefined failure code;
If the comparative result unanimity determines that then abnormal operation appears in described self-aided terminal;
If comparative result is inconsistent, determine that then abnormal operation does not appear in described self-aided terminal.
4. according to claim 2 or 3 described methods, it is characterized in that described background system is handled described abnormal operation and comprised:
When described running state information is the failure code of described hardware and described self-aided terminal number, then inquire about in the database of described background system whether contain described self-aided terminal number;
If Query Result is for being that then described background system is shut down described self-aided terminal;
If Query Result is for denying then described self-aided terminal continuation normal process.
5. according to claim 2 or 3 described methods, it is characterized in that described background system is handled described abnormal operation and comprised:
When described running state information is the failure code of described hardware, described self-aided terminal number and described transaction card number, then inquire about in the database of described background system whether contain described self-aided terminal number and described transaction card number;
If Query Result is for being that then described background system shields described transaction card number given transaction business on self-aided terminal in special time;
If inquiry is for denying then described self-aided terminal continuation normal process.
6. system that is used to handle the abnormal operation of self-aided terminal, described system comprises self-aided terminal and background system, it is characterized in that:
Described self-aided terminal is used to detect the running status of himself hardware, obtains the running state information of described hardware, and described running state information is sent to background system;
Described background system is used to be achieved as follows function:
Described background system receives described running state information, and judges according to described running state information whether described self-aided terminal abnormal operation occurs, if abnormal operation appears in described self-aided terminal, then described background system is handled described abnormal operation; If abnormal operation does not appear in described self-aided terminal, then make described self-aided terminal continue normal process.
7. system according to claim 6 is characterized in that, described self-aided terminal comprises:
Obtain the unit, be used to detect the running status of the hardware of described self-aided terminal, obtain the running state information of described hardware;
Transmitting element is used for described running state information is sent to described background system.
8. system according to claim 7 is characterized in that, described background system comprises:
Receiving element is used to receive described running state information;
Judging unit is used for judging according to described running state information whether described self-aided terminal abnormal operation occurs;
Processing unit is used to be achieved as follows function:
If abnormal operation appears in described self-aided terminal, then described abnormal operation is handled; If abnormal operation does not appear in described self-aided terminal, then make described self-aided terminal continue normal process.
9. according to any described system of claim 6 to 8, it is characterized in that described running state information comprises:
The failure code of described hardware and self-aided terminal number; Or
The failure code of described hardware, self-aided terminal number and transaction card number.
10. system according to claim 9 is characterized in that, described judging unit comprises:
Comparing unit, whether be used for more described failure code consistent with predefined failure code;
Determining unit is used to be achieved as follows function:
If the comparative result unanimity determines that then abnormal operation appears in described self-aided terminal; If comparative result is inconsistent, determine that then abnormal operation does not appear in described self-aided terminal.
11. system according to claim 10 is characterized in that, described processing unit comprises:
First query unit is used for when described running state information is the failure code of described hardware and described self-aided terminal number, then inquires about in the database of described background system whether contain described self-aided terminal number;
The first processing execution unit is used to be achieved as follows function:
If Query Result is for being, then with described self-aided terminal shutdown; If inquiry then makes described self-aided terminal continue normal process for not.
12. system according to claim 10 is characterized in that, described processing unit comprises:
Second query unit is used for when described running state information is the failure code of described hardware, described self-aided terminal number and described transaction card number, then inquires about in the database of described background system whether contain described self-aided terminal number and described transaction card number;
The second processing execution unit is used to be achieved as follows function:
If Query Result is for being then to shield described transaction card number given transaction business on self-aided terminal in special time; If inquiry then makes described self-aided terminal continue normal process for not.
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| CN200910204566A CN101739767A (en) | 2009-12-01 | 2009-12-01 | Method and system for processing abnormal operation of self-service terminal |
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| CN104200579A (en) * | 2014-08-18 | 2014-12-10 | 中国建设银行股份有限公司 | Method and device for managing self-service equipment |
| CN104408831A (en) * | 2014-10-27 | 2015-03-11 | 中国建设银行股份有限公司 | Monitoring method and device for state of bank self-service equipment |
| CN106062835A (en) * | 2016-05-10 | 2016-10-26 | 深圳怡化电脑股份有限公司 | Self-service terminal card-feeding fault tolering method and self-service terminal |
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| CN106776226A (en) * | 2016-12-26 | 2017-05-31 | 东软集团股份有限公司 | The monitoring method and device of self-aided terminal |
| CN106846500A (en) * | 2017-02-10 | 2017-06-13 | 上海极途信息技术有限公司 | The monitoring method and system of the hardware of ticket self-aided terminal |
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| CN104408831B (en) * | 2014-10-27 | 2017-02-22 | 中国建设银行股份有限公司 | Monitoring method and device for state of bank self-service equipment |
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| CN106062835A (en) * | 2016-05-10 | 2016-10-26 | 深圳怡化电脑股份有限公司 | Self-service terminal card-feeding fault tolering method and self-service terminal |
| CN106357655A (en) * | 2016-09-29 | 2017-01-25 | 艾体威尔电子技术(北京)有限公司 | System and method for remotely managing POS (point of sale) machine |
| CN106776226A (en) * | 2016-12-26 | 2017-05-31 | 东软集团股份有限公司 | The monitoring method and device of self-aided terminal |
| CN106776226B (en) * | 2016-12-26 | 2020-06-02 | 东软集团股份有限公司 | Monitoring method and device of self-service terminal |
| CN106713048A (en) * | 2017-01-20 | 2017-05-24 | 深圳怡化电脑股份有限公司 | Fault response method and system |
| CN106846500A (en) * | 2017-02-10 | 2017-06-13 | 上海极途信息技术有限公司 | The monitoring method and system of the hardware of ticket self-aided terminal |
| CN107665550A (en) * | 2017-05-19 | 2018-02-06 | 平安科技（深圳）有限公司 | Automatic teller machine control method, device, system, computer equipment and storage medium |
| WO2018209896A1 (en) * | 2017-05-19 | 2018-11-22 | 平安科技（深圳）有限公司 | Teller machine control method, device, system, computer apparatus, and storage medium |
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| CN111801715A (en) * | 2018-02-23 | 2020-10-20 | 玛蒂克意大利股份公司 | Method for detecting the presence of a smart card cloning device in an automatic payment and/or withdrawal terminal and corresponding automatic payment and/or withdrawal terminal |
| CN109727130A (en) * | 2018-12-24 | 2019-05-07 | 深圳怡化电脑股份有限公司 | Finance self-help terminal and its method for processing business and computer readable storage medium |
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Application publication date: 20100616 |