ZA200209857B - Method and apparatus for quality assurance in a multi-media communications environment. - Google Patents

Method and apparatus for quality assurance in a multi-media communications environment. Download PDF

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Publication number
ZA200209857B
ZA200209857B ZA200209857A ZA200209857A ZA200209857B ZA 200209857 B ZA200209857 B ZA 200209857B ZA 200209857 A ZA200209857 A ZA 200209857A ZA 200209857 A ZA200209857 A ZA 200209857A ZA 200209857 B ZA200209857 B ZA 200209857B
Authority
ZA
South Africa
Prior art keywords
server
communication
recording
contact
monitoring system
Prior art date
Application number
ZA200209857A
Other languages
English (en)
Inventor
Avishai Elazar
Ilan Freedman
Original Assignee
Nice Systems Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nice Systems Ltd filed Critical Nice Systems Ltd
Publication of ZA200209857B publication Critical patent/ZA200209857B/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/99931—Database or file accessing
    • Y10S707/99932—Access augmentation or optimizing

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Maintenance And Management Of Digital Transmission (AREA)
  • Testing, Inspecting, Measuring Of Stereoscopic Televisions And Televisions (AREA)
ZA200209857A 2000-05-09 2002-12-04 Method and apparatus for quality assurance in a multi-media communications environment. ZA200209857B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US20297700P 2000-05-09 2000-05-09

Publications (1)

Publication Number Publication Date
ZA200209857B true ZA200209857B (en) 2003-09-30

Family

ID=22751970

Family Applications (1)

Application Number Title Priority Date Filing Date
ZA200209857A ZA200209857B (en) 2000-05-09 2002-12-04 Method and apparatus for quality assurance in a multi-media communications environment.

Country Status (6)

Country Link
US (2) US7305082B2 (fr)
EP (1) EP1305934A2 (fr)
AU (2) AU5504801A (fr)
CA (1) CA2408654C (fr)
WO (1) WO2001086924A2 (fr)
ZA (1) ZA200209857B (fr)

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Also Published As

Publication number Publication date
US20030169856A1 (en) 2003-09-11
US20080063179A1 (en) 2008-03-13
WO2001086924A2 (fr) 2001-11-15
CA2408654A1 (fr) 2001-11-15
US7305082B2 (en) 2007-12-04
AU5504801A (en) 2001-11-20
EP1305934A2 (fr) 2003-05-02
CA2408654C (fr) 2009-09-08
US8259711B2 (en) 2012-09-04
WO2001086924A3 (fr) 2003-02-13
AU2001255048B2 (en) 2006-09-21

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