WO2024129016A1 - A smart feedback system - Google Patents

A smart feedback system Download PDF

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Publication number
WO2024129016A1
WO2024129016A1 PCT/TR2023/050892 TR2023050892W WO2024129016A1 WO 2024129016 A1 WO2024129016 A1 WO 2024129016A1 TR 2023050892 W TR2023050892 W TR 2023050892W WO 2024129016 A1 WO2024129016 A1 WO 2024129016A1
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WO
WIPO (PCT)
Prior art keywords
feedback
employee
processor unit
interface
ensure
Prior art date
Application number
PCT/TR2023/050892
Other languages
French (fr)
Inventor
Ferhat Bakan
Original Assignee
Metrik Bilgisayar Yazilim Danismanlik Servis Sanayi Ticaret Limited Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Metrik Bilgisayar Yazilim Danismanlik Servis Sanayi Ticaret Limited Sirketi filed Critical Metrik Bilgisayar Yazilim Danismanlik Servis Sanayi Ticaret Limited Sirketi
Publication of WO2024129016A1 publication Critical patent/WO2024129016A1/en

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages

Definitions

  • the present invention relates to a smart feedback system to enable at least one manager in a workplace to provide feedback to at least one employee in an objective manner on at least one topic.
  • a manager in a workplace ensures that business processes are managed, that the said business processes are progressed in the most effective way, that audits are carried out, that corporate problems are solved, that corporate strategies are determined, and that work is distributed among employees.
  • the manager is responsible for all kinds of activities of the team or institution for which they are responsible. For example, a manager is responsible for the days on which an employee will take leave, for the full performance of their work during working hours, for the timely delivery of work, and for ensuring employee motivation.
  • Mobbing can be defined as oppressive management and psychological violence carried out deliberately and in a certain way, such as disturbing, humiliating, excluding, or ignoring the employee for purposes such as pacifying, wearing out and intimidating.
  • "Mobbing" psychological intimidation
  • the effects of mobbing are evaluated from the perspective of the employee, it will cause the employee to feel unsuccessful and cause a decrease in motivation.
  • intense anxiety and stress have effects such as the inability to focus on the task, lack of self-confidence while doing the job, and psychological disorders. This situation causes inefficient employees and job loss.
  • Application CN113449989A mentions a performance management system based on corporate performance management and OKR (Objectives and Key Results Method). It is ensured that the employees are evaluated in the mentioned system. However, the system in question does not enable communication between the manager and the employee.
  • the present invention relates to a smart feedback system for eliminating the above- mentioned disadvantages and bringing new advantages to the related technical field.
  • An object of the invention is to provide a smart feedback system that enables the manager to provide feedback to employees in an objective manner.
  • the present invention is a smart feedback system for enabling at least one manager in a workplace to provide feedback to at least one employee in an objective manner on at least one topic. Accordingly, it comprises a feedback interface for entering feedback data through said manager; a processor unit for receiving said feedback data entered into said feedback interface; a database in which the employee data associated with said processor unit is stored; an employee interface associated with the processor unit; the processor unit is configured to;
  • a possible embodiment of the invention is characterized in that it comprises a memory unit associated with the processor unit.
  • a possible embodiment of the invention is characterized in that it comprises a communication unit associated with the processor unit.
  • processor unit is configured to use pre-trained data with at least one of the deep learning, machine learning and artificial intelligence algorithms.
  • Figure 1 shows a representative view of the operating scenario of a smart feedback system.
  • the invention relates to a smart feedback system (10) for enabling at least one manager (20) in a workplace to provide feedback to at least one employee (30) in an objective manner on at least one topic.
  • Said feedback system (10) comprises a feedback interface (100) for inputting feedback data via said manager (20), referring to Figure 1.
  • Said feedback interface (100) may be a mobile application etc. that can be entered by a mobile device in a possible embodiment of the invention.
  • the mobile device described herein may be a computer, a tablet, a smartphone, etc.
  • the manager (20) can log in to the feedback interface (100) with an e-mail address and password provided specifically for them.
  • the feedback system includes a processor unit (200) for receiving said feedback data entered into said feedback interface (100).
  • the processor unit (200) is configured to use pre-trained data with at least one of the deep learning, machine learning and artificial intelligence algorithms.
  • Said processor unit (200) enables the execution of the process steps that enable the manager (20) to provide feedback objectively when read.
  • a memory unit (500) that stores software comprising functional modules consisting of command lines, which is read by the processor unit (200) and allows said process steps to take place.
  • the processor unit (200) is provided to be associated with the memory unit (500).
  • the memory unit (500) may include a combination of memories that permanently store data and temporarily store it when necessary.
  • the processor unit (200) may also be a processor such as a microprocessor, CPU, or GPU.
  • a database (300) where the employee (30) data associated with the processor unit (200) is stored.
  • Said database (300) contains personal information of the employees (30), daily working hours, monthly/annual work performance, work activities, value segments, survey data, employee profile data, etc. all actions taken by the employee (30) in the workplace, all data collected, etc.
  • There are storage areas such as files specially created for each employee (30) in the database (300). Each storage area contains the personal and business information of an employee (30).
  • employee interface (400) associated with the processor unit (200). It may be a mobile application entered by a mobile device as said employee interface (400) in a possible embodiment of the invention.
  • the mobile device described herein can be a tablet, a smartphone, etc., to a computer.
  • Each employee personally logs into the employee interface (400). For example, employees can log in to the employee interface (400) with an e-mail address and password.
  • the communication unit (600) mentioned in a possible embodiment of the invention is configured to provide wired and/or wireless communication.
  • the communication unit (600) enables wireless data exchange over long distances.
  • the processor unit (200) is configured to receive feedback data from the feedback interface (100); to receive the personal information of the employee receiving feedback from the database (300); to rearrange the feedback created by the manager (20) according to the personal information, and to display the newly created feedback in an employee interface (400).
  • a manager (20) enables feedback data to be entered regarding an employee through the feedback interface (100).
  • the processor unit (200) allows the feedback data to be received from the feedback interface (100).
  • the processor unit (200) enables the feedback data to be analyzed using pre-trained data with at least one of deep learning, machine learning and artificial intelligence algorithms.
  • the processor unit (200) ensures that the personal and business information of said employee is obtained from the database (300).
  • the processor unit (200) ensures that the feedback data made through the manager (20) according to the personal and business information of the employee is converted into an objective interpretation.
  • the processor unit (200) allows the feedback data converted into an objective form to be transmitted to the employee interface (400) to be presented to the employee.
  • the feedback data transmitted by the manager (20) to the employee is edited and transformed into a form suitable for the personal performance of the employee.
  • the manager (20) feedback is transformed into an objective form using pretrained data with at least one of deep learning, machine learning and artificial intelligence algorithms.

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  • Physics & Mathematics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Data Mining & Analysis (AREA)
  • Economics (AREA)
  • Software Systems (AREA)
  • Artificial Intelligence (AREA)
  • General Engineering & Computer Science (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
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  • General Business, Economics & Management (AREA)
  • Computing Systems (AREA)
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  • Marketing (AREA)
  • Evolutionary Computation (AREA)
  • Life Sciences & Earth Sciences (AREA)
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  • Game Theory and Decision Science (AREA)
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Abstract

The invention relates to a smart feedback system (10) for enabling at least one manager (20) in a workplace to provide feedback to at least one employee (30) in an objective manner on at least one topic.

Description

DESCRIPTION
A SMART FEEDBACK SYSTEM
TECHNICAL FIELD
The present invention relates to a smart feedback system to enable at least one manager in a workplace to provide feedback to at least one employee in an objective manner on at least one topic.
BACKGROUND
A manager in a workplace ensures that business processes are managed, that the said business processes are progressed in the most effective way, that audits are carried out, that corporate problems are solved, that corporate strategies are determined, and that work is distributed among employees. The manager is responsible for all kinds of activities of the team or institution for which they are responsible. For example, a manager is responsible for the days on which an employee will take leave, for the full performance of their work during working hours, for the timely delivery of work, and for ensuring employee motivation.
Today, communication between the manager and the employee is provided as the transfer of administrative functions such as necessary planning, coordination, and control. Taking on the responsibility of a department or organization, together with a serious workload, often distracts managers who are focused on finalizing operational tasks from the employees. While communication should be intense due to prolonged operational processes, and pressure from senior management or external sources, it is not possible to establish an adequate level of communication. This situation may cause the manager not to understand the employees sufficiently and to mob the employees.
Mobbing can be defined as oppressive management and psychological violence carried out deliberately and in a certain way, such as disturbing, humiliating, excluding, or ignoring the employee for purposes such as pacifying, wearing out and intimidating. "Mobbing" (psychological intimidation), which is one of the leading psychological risks in business life, is a problem that has been encountered very frequently recently but cannot be brought up for various reasons. When the effects of mobbing are evaluated from the perspective of the employee, it will cause the employee to feel unsuccessful and cause a decrease in motivation. However, intense anxiety and stress have effects such as the inability to focus on the task, lack of self-confidence while doing the job, and psychological disorders. This situation causes inefficient employees and job loss.
Today, there are performance-supported systems developed for the evaluation of employees. Application CN113449989A mentions a performance management system based on corporate performance management and OKR (Objectives and Key Results Method). It is ensured that the employees are evaluated in the mentioned system. However, the system in question does not enable communication between the manager and the employee.
All the problems mentioned above have made it necessary to make an innovation in the relevant technical field as a result.
BRIEF DESCRIPTION OF THE INVENTION
The present invention relates to a smart feedback system for eliminating the above- mentioned disadvantages and bringing new advantages to the related technical field.
An object of the invention is to provide a smart feedback system that enables the manager to provide feedback to employees in an objective manner.
In order to achieve all of the above-mentioned objects and all of the objects that will emerge from the detailed description below, the present invention is a smart feedback system for enabling at least one manager in a workplace to provide feedback to at least one employee in an objective manner on at least one topic. Accordingly, it comprises a feedback interface for entering feedback data through said manager; a processor unit for receiving said feedback data entered into said feedback interface; a database in which the employee data associated with said processor unit is stored; an employee interface associated with the processor unit; the processor unit is configured to;
- ensure that feedback data is received from the feedback interface;
- ensure that the personal information of the employee receiving feedback is retrieved from the database;
- ensure that the feedback created through the manager is rearranged based on personal information;
- ensure the newly created feedback is displayed in an employee interface. A possible embodiment of the invention is characterized in that it comprises a memory unit associated with the processor unit.
A possible embodiment of the invention is characterized in that it comprises a communication unit associated with the processor unit.
Another possible embodiment of the invention is characterized in that the processor unit is configured to use pre-trained data with at least one of the deep learning, machine learning and artificial intelligence algorithms.
Another possible embodiment of the invention is characterized in that the processor unit is configured to:
- ensure that feedback data is received from the feedback interface;
- ensure that the personal information of the employee receiving feedback is retrieved from the database;
- ensure that the feedback created through the manager is rearranged based on personal information;
- ensure the newly created feedback is displayed in an employee interface.
BRIEF DESCRIPTION OF THE FIGURE
Figure 1 shows a representative view of the operating scenario of a smart feedback system.
DETAILED DESCRIPTION OF THE INVENTION
In this detailed description, the subject matter of the invention is explained only by means of examples that will not have any limiting effect for a better understanding of the subject matter.
The invention relates to a smart feedback system (10) for enabling at least one manager (20) in a workplace to provide feedback to at least one employee (30) in an objective manner on at least one topic.
Said feedback system (10) comprises a feedback interface (100) for inputting feedback data via said manager (20), referring to Figure 1. Said feedback interface (100) may be a mobile application etc. that can be entered by a mobile device in a possible embodiment of the invention. The mobile device described herein may be a computer, a tablet, a smartphone, etc. The manager (20) can log in to the feedback interface (100) with an e-mail address and password provided specifically for them. The feedback system includes a processor unit (200) for receiving said feedback data entered into said feedback interface (100). The processor unit (200) is configured to use pre-trained data with at least one of the deep learning, machine learning and artificial intelligence algorithms. Said processor unit (200) enables the execution of the process steps that enable the manager (20) to provide feedback objectively when read. There is a memory unit (500) that stores software comprising functional modules consisting of command lines, which is read by the processor unit (200) and allows said process steps to take place. The processor unit (200) is provided to be associated with the memory unit (500). The memory unit (500) may include a combination of memories that permanently store data and temporarily store it when necessary. The processor unit (200) may also be a processor such as a microprocessor, CPU, or GPU.
There is a database (300) where the employee (30) data associated with the processor unit (200) is stored. Said database (300) contains personal information of the employees (30), daily working hours, monthly/annual work performance, work activities, value segments, survey data, employee profile data, etc. all actions taken by the employee (30) in the workplace, all data collected, etc. There are storage areas such as files specially created for each employee (30) in the database (300). Each storage area contains the personal and business information of an employee (30). There is an employee interface (400) associated with the processor unit (200). It may be a mobile application entered by a mobile device as said employee interface (400) in a possible embodiment of the invention. The mobile device described herein can be a tablet, a smartphone, etc., to a computer. Each employee personally logs into the employee interface (400). For example, employees can log in to the employee interface (400) with an e-mail address and password. There is a communication unit (600) that allows data exchange with at least one of the managers (20) feedback interface (100), an employee interface (400) and a database (300) associated with the processor unit (200). The communication unit (600) mentioned in a possible embodiment of the invention is configured to provide wired and/or wireless communication. The communication unit (600) enables wireless data exchange over long distances.
The processor unit (200) is configured to receive feedback data from the feedback interface (100); to receive the personal information of the employee receiving feedback from the database (300); to rearrange the feedback created by the manager (20) according to the personal information, and to display the newly created feedback in an employee interface (400). In an exemplary embodiment of the invention, a manager (20) enables feedback data to be entered regarding an employee through the feedback interface (100). The processor unit (200) allows the feedback data to be received from the feedback interface (100). The processor unit (200) enables the feedback data to be analyzed using pre-trained data with at least one of deep learning, machine learning and artificial intelligence algorithms. The processor unit (200) ensures that the personal and business information of said employee is obtained from the database (300). The processor unit (200) ensures that the feedback data made through the manager (20) according to the personal and business information of the employee is converted into an objective interpretation. The processor unit (200) allows the feedback data converted into an objective form to be transmitted to the employee interface (400) to be presented to the employee.
Thus, it is ensured that the feedback data transmitted by the manager (20) to the employee is edited and transformed into a form suitable for the personal performance of the employee. In this case, it is ensured that the mobbing application of the manager (20) to the employee is prevented. The manager (20) feedback is transformed into an objective form using pretrained data with at least one of deep learning, machine learning and artificial intelligence algorithms.
The scope of protection of the invention is specified in the attached claims and cannot be limited to those explained for sampling purposes in this detailed description. It is evident that a person skilled in the art may exhibit similar embodiments in light of the above-mentioned facts without drifting apart from the main theme of the invention.
REFERENCE NUMBERS GIVEN IN THE FIGURE
10 Smart feedback system
100 Feedback interface 200 Processor unit
300 Database
400 Employee interface
500 Memory unit
600 Communication unit 20 Manager
30 Employee

Claims

CLAIMS A smart feedback system (10) for enabling at least one manager (20) in the workplace to provide feedback to at least one employee (30) in an objective manner on at least one topic, characterized in that it comprises a feedback interface (100) for inputting feedback data through said manager (20); a processor unit (200) for receiving said feedback data entered into said feedback interface (100); a database (300) for storing the employee (30) data associated with said processor unit (200); an employee interface (400) associated with the processor unit (200); and the processor unit (200) is configured to;
- ensure that feedback data is received from the feedback interface (100);
- ensure that the personal information of the employee receiving feedback is retrieved from the database (300);
- ensure that the feedback created through the manager (20) is rearranged based on personal information;
- ensure the newly created feedback is displayed in an employee interface (400). A smart feedback system (10) according to Claim 1 , characterized in that it comprises a memory unit (500) associated with the processor unit (200). A smart feedback system (10) according to Claim 1 , characterized in that it comprises a communication unit (600) associated with the processor unit (200). A smart feedback system (10) according to Claim 1 , characterized in that the processor unit (200) is configured to use pre-trained data using at least one of the deep learning, machine learning and artificial intelligence algorithms. A smart feedback system (10) according to Claim 1 , characterized in that the processor unit (200) is configured to;
- ensure that feedback data is received from the feedback interface (100);
- ensure that the personal information of the employee receiving feedback is retrieved from the database (300);
- ensure that the feedback created through the manager (20) is rearranged based on personal information; ensure the newly created feedback is displayed in an employee interface (400).
PCT/TR2023/050892 2022-12-13 2023-08-31 A smart feedback system WO2024129016A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR2022019160 2022-12-13
TR2022/019160 2022-12-13

Publications (1)

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WO2024129016A1 true WO2024129016A1 (en) 2024-06-20

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20170293874A1 (en) * 2016-04-12 2017-10-12 Samir Asaf Intelligent real-time 360° enterprise performance management method and system
US20210019687A1 (en) * 2019-07-16 2021-01-21 Pulsify, Inc. Manager augmentation server and system
US11100179B1 (en) * 2018-04-20 2021-08-24 Facebook, Inc. Content suggestions for content digests for assistant systems

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20170293874A1 (en) * 2016-04-12 2017-10-12 Samir Asaf Intelligent real-time 360° enterprise performance management method and system
US11100179B1 (en) * 2018-04-20 2021-08-24 Facebook, Inc. Content suggestions for content digests for assistant systems
US20210019687A1 (en) * 2019-07-16 2021-01-21 Pulsify, Inc. Manager augmentation server and system

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