WO2024014582A1

WO2024014582A1 - Device for processing item return information and method thereof

Info

Publication number: WO2024014582A1
Application number: PCT/KR2022/010347
Authority: WO
Inventors: 이다민; 장주란; 나유철; 전은채; 임영수; 조준형; 조용일
Original assignee: 쿠팡 주식회사
Priority date: 2022-07-13
Filing date: 2022-07-15
Publication date: 2024-01-18
Also published as: KR20240009120A

Abstract

Disclosed is a method for processing item return information in an electronic device, the method comprising the steps of: acquiring information about a return request for a first item; checking whether the first item is included in a configured item set; and, when the first item is included in the configured item set, transmitting a pickup request including information about the first item to a device of a first deliverer included in a first group corresponding to the configured item set.

Description

Apparatus and method for processing item return information

The present disclosure relates to an apparatus and method for processing item return information. More specifically, the present disclosure relates to a method of transmitting an item collection request to a device of a delivery person included in a first group corresponding to the item set when the item requested for return is included in a set item set, and a user device using the same. .

With the development of electronic technology, e-commerce has become a field of shopping. Customers can purchase items online without having to go to a shopping mall or market in person, and items purchased online are delivered to the delivery address requested by the customer.

The condition or quality of items ordered online may differ from what the customer expected because the customer cannot directly check the actual item, and if the item is damaged or deteriorated during the delivery process, or if delivery is delayed, the customer may be more affected. There is a possibility of various problems occurring, such as an abnormal item being no longer needed or the wrong item being delivered.

Considering the characteristics of e-commerce, there is a need to provide a return function for items ordered online to solve various problems that arise in relation to item transactions. However, allowing an unconditional refund at the customer's request even though there is no reason to refund the item when reasonably judged, such as the item is not defective and was delivered normally, is not only harsh on the seller, but also leaves room for customers to abuse this. Since it is large, it may be undesirable from the perspective of overall service operation. In particular, if the item is easily converted into cash or its value exceeds a certain amount, it is necessary to handle the return carefully to prevent abuse of the item return system.

In relation to this, prior literature such as KR102216514B1 or KR20200062662A may be referred to.

The problem that this embodiment aims to solve is to obtain information about the return request for the first item, check whether the first item is included in the set item set, and determine whether the first item is a set item in order to solve the above-mentioned problem. The object of the present invention is to provide an electronic device and method for transmitting a collection request containing information about the first item to the device of the first delivery person included in the first group corresponding to the set item set when included in the set.

The technical challenges that this embodiment aims to achieve are not limited to the technical challenges described above, and other technical challenges can be inferred from the following embodiments.

A method of processing item return information in an electronic device according to one embodiment includes obtaining information about a return request for a first item; confirming whether the first item is included in a set item set; And when the first item is included in the set item set, transmitting a collection request containing information about the first item to the device of the first delivery source included in the first group corresponding to the set item set. Includes steps.

According to one embodiment, the set item set may include one or more items whose value exceeds the first threshold.

According to one embodiment, based on the collection request, a user interface including information for collection of the first item may be displayed on the device of the first delivery person.

According to one embodiment, the method of processing the item return information may further include transmitting an inspection request for the first item to the device of the first delivery person.

According to one embodiment, the method of processing the item return information further includes receiving an inspection result for the first item from the device of the first delivery person, and based on the inspection result, 1It may be decided whether to process the return of an item.

According to one embodiment, the inspection result includes a result of determining a reason for return corresponding to the first item, and whether to process a return of the first item may be determined based on the result of determining the reason for return.

According to one embodiment, the method of processing the item return information further includes processing the return of the first item if the inspection result includes a first type of information, and the step of processing the return includes: , transmitting a request to transport the first item to an item reproduction center to the device of the first delivery source; Receiving information including a determination result for the first item from a device of a worker at the item reproduction center; and transmitting a processing instruction for the first item to a device of a worker at the item reproduction center based on information including the determination result.

According to one embodiment, when the inspection result includes a second type of information, the method for processing the item return information includes attempting to contact the user who requested the return of the first item within a set number of times. It may further include transmitting the indicating information to the device of the first delivery source.

According to one embodiment, the information about the request for collection of the first item includes a reason for return corresponding to the first item, and the method of processing the item return information includes, based on the reason for return, the first item. The method may further include determining whether to transmit an inspection request for the first item to the delivery person's device.

According to one embodiment, transmitting the collection request includes obtaining first location information to collect the first item; and determining whether there are more items to be collected in response to the first location information, and if there are more second items to be collected in response to the first location information, the collection request is sent to the first location information. 2 Additional information about the item can be included.

According to one embodiment, the method of processing the item return information includes obtaining information on one or more return requests received during a set time period; Among the one or more return requests, identifying a return request for an item included in the set item set; and determining one or more delivery sources included in the first group based on a result of identifying the return request.

According to one embodiment, the method of processing the item return information includes obtaining item collection location information corresponding to each identified return request; And it may further include determining a movement path of one or more delivery workers included in the first group based on the location information.

According to one embodiment, one or more delivery workers included in the first group may have job proficiency at a set level or higher.

According to one embodiment, one or more delivery workers included in the first group may be delivery workers employed in connection with a delivery service provided by the electronic device.

An electronic device that processes item return information according to one embodiment includes a transceiver, a memory for storing commands, and a processor, and the processor is connected to the transceiver and the memory to provide information about a return request for the first item. Obtain, check whether the first item is included in the set item set, and if the first item is included in the set item set, the first delivery source included in the first group corresponding to the set item set A collection request containing information about the first item is transmitted to the device.

Specific details of other embodiments are included in the detailed description and drawings.

According to the present disclosure, an electronic device and method for processing item return information can ensure that returns for important items proceed without problems by having a designated delivery person collect the items for a specific item.

In addition, according to an embodiment of the present disclosure, an electronic device and method for processing item return information determine whether to process a return and refund amount by determining whether the reason for item return is reasonable, and further strengthened judgment for important items. Depending on the process, it can be determined whether the reason for the return is reasonable, and furthermore, the possibility of the customer abusing the return system can be blocked in advance, or a penalty can be imposed by confirming that the customer has abused the return system.

The effect of the invention is not limited to the effects mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the description of the claims.

1 is a schematic configuration diagram showing a system for processing item return information according to an embodiment.

Figure 2 is an operation flowchart of a method of processing return information of an electronic device in a system for processing item return information according to an embodiment.

FIG. 3 is a diagram illustrating an example of a return process in a system that processes item return information according to an embodiment.

FIG. 4 is a diagram illustrating an exemplary user interface including information for collecting general items according to an embodiment.

FIG. 5 is a diagram illustrating a user interface including information for collecting a first item included in a set item set according to an embodiment.

Figure 6 is an operation flowchart of a method in which an electronic device processes item return information according to an embodiment.

Figure 7 is an exemplary configuration diagram of an electronic device that processes item return information according to an embodiment.

The terms used in the embodiments are general terms that are currently widely used as much as possible while considering the functions in the present disclosure, but this may vary depending on the intention or precedent of a person working in the art, the emergence of new technology, etc. In addition, in certain cases, there are terms arbitrarily selected by the applicant, and in this case, the meaning will be described in detail in the relevant description. Therefore, the terms used in this disclosure should be defined based on the meaning of the term and the overall content of this disclosure, rather than simply the name of the term.

When a part in the entire specification is said to “include” a certain element, this means that it does not exclude other elements but may further include other elements, unless specifically stated to the contrary. In addition, terms such as “...unit” and “...module” used in the specification refer to a unit that processes at least one function or operation, which is implemented as hardware or software, or as a combination of hardware and software. It can be.

The expression “at least one of a, b, and c” used throughout the specification means ‘a alone’, ‘b alone’, ‘c alone’, ‘a and b’, ‘a and c’, ‘b and c’. ', or 'all a, b, c'.

The “terminal” mentioned below may be implemented as a computer or portable terminal that can connect to a server or other terminal through a network. Here, the computer includes, for example, a laptop, desktop, laptop, etc. equipped with a web browser, and the portable terminal is, for example, a wireless communication device that guarantees portability and mobility. , all types of communication-based terminals such as IMT (International Mobile Telecommunication), CDMA (Code Division Multiple Access), W-CDMA (W-Code Division Multiple Access), and LTE (Long Term Evolution), smartphones, tablet PCs, etc. It may include a handheld-based wireless communication device.

Below, with reference to the attached drawings, embodiments of the present disclosure will be described in detail so that those skilled in the art can easily practice them. However, the present disclosure may be implemented in many different forms and is not limited to the embodiments described herein.

Hereinafter, embodiments of the present invention will be described in detail with reference to the attached drawings.

In describing the embodiments, description of technical content that is well known in the technical field to which the present invention belongs and that is not directly related to the present invention will be omitted. This is to convey the gist of the present invention more clearly without obscuring it by omitting unnecessary explanation.

For the same reason, some components are exaggerated, omitted, or schematically shown in the accompanying drawings. Additionally, the size of each component does not entirely reflect its actual size. In each drawing, identical or corresponding components are assigned the same reference numbers.

The advantages and features of the present invention and methods for achieving them will become clear by referring to the embodiments described in detail below along with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below and may be implemented in various different forms. The present embodiments are merely provided to ensure that the disclosure of the present invention is complete and to provide common knowledge in the technical field to which the present invention pertains. It is provided to fully inform those who have the scope of the invention, and the present invention is only defined by the scope of the claims. Like reference numerals refer to like elements throughout the specification.

At this time, it will be understood that each block of the processing flow diagram diagrams and combinations of the flow diagram diagrams can be performed by computer program instructions. These computer program instructions can be mounted on a processor of a general-purpose computer, special-purpose computer, or other programmable data processing equipment, so that the instructions performed through the processor of the computer or other programmable data processing equipment are described in the flow chart block(s). It creates the means to perform functions. These computer program instructions may also be stored in computer-usable or computer-readable memory that can be directed to a computer or other programmable data processing equipment to implement a function in a particular manner, so that the computer-usable or computer-readable memory It is also possible to produce manufactured items containing instruction means that perform the functions described in the flowchart block(s). Computer program instructions can also be mounted on a computer or other programmable data processing equipment, so that a series of operational steps are performed on the computer or other programmable data processing equipment to create a process that is executed by the computer, thereby generating a process that is executed by the computer or other programmable data processing equipment. Instructions that perform processing equipment may also provide steps for executing the functions described in the flow diagram block(s).

Additionally, each block may represent a module, segment, or portion of code that includes one or more executable instructions for executing specified logical function(s). Additionally, it should be noted that in some alternative execution examples it is possible for the functions mentioned in the blocks to occur out of order. For example, it is possible for two blocks shown in succession to be performed substantially at the same time, or it is possible for the blocks to be performed in reverse order depending on the corresponding function.

According to various embodiments, a system for processing item return information includes an electronic device 110 and a first delivery person's device 120. A system for processing item return information according to an embodiment may further include at least one of a user's device 130 and a worker's device 140 of an item reproduction center. A system for processing item return information according to an embodiment includes at least an electronic device 110, a first delivery person's device 120, a user device 130, an item reproduction center worker's device 140, and an external device. It may further include a network that supports transmission and reception of information between parts.

The electronic device 110 of the system for processing item return information, the first delivery person's device 120, the user device 130, and the worker's device 140 of the item recycling center may include a transceiver, memory, and processor. there is. In addition, each of the electronic device 110, the first delivery person's device 120, the user device 130, and the item reproduction center worker's device 140 refers to a unit that processes at least one function or operation, This can be implemented through hardware, software, or a combination of hardware and software.

Meanwhile, throughout the embodiment, the electronic device 110, the first delivery person's device 120, the user device 130, and the item reproduction center worker's device 140 are referred to as separate devices and servers, but are logically divided into It may have a simple structure and may be implemented by separate functions on a single device or server. For example, the electronic device 110 may include the first delivery source's device 120 or may be integrated with the first delivery source's device 120. However, even in this case, a series of item return information performed by data transmission and reception between the electronic device 110, the first delivery person's device 120, the user device 130, and the item reproduction center worker's device 140 The processing method may be performed similarly. For example, in the case of a device that includes the first delivery source's device 120 or is integrated with the first delivery source's device 120, communication with the first delivery source's device 120 is internal to the device. It can be understood that it corresponds to the process of exchanging data between the components (for example, with the processor of the device).

According to one embodiment, the electronic device 110, the first delivery person's device 120, the user device 130, and the item reproduction center worker's device 140 are a plurality of computer systems or computers implemented as a network server. May include software. For example, at least some of the electronic device 110, the first delivery person's device 120, the user device 130, and the item retrieval center worker's device 140 may be connected to another computer network, such as an intranet or the Internet. It may refer to a computer system and computer software that is connected to a sub-device that can communicate with a network server, receives a request to perform a task, performs the task, and provides a performance result. In addition, at least some of the electronic device 110, the first delivery person's device 120, the user device 130, and the item reproduction center worker's device 140 include a series of applications that can operate on a network server. , It can be understood as a broad concept that includes various databases built inside. For example, at least some of the electronic device 110, the first delivery person's device 120, the user device 130, and the item reproduction center worker's device 140 may run DOS, Windows, or Linux ( It can be implemented using various network server programs provided depending on the operating system such as Linux, UNIX, or MacOS.

The electronic device 110 is a device that generates various information and provides it to other servers and devices, and may include a computer device, a mobile communication terminal, and a server. For example, the electronic device 110 may obtain return request information for an item from the user and transmit a collection request including the item information to the delivery person.

More specifically, the electronic device 110 obtains information about the return request for the first item and determines whether the first item is included in the set item set. Information about the return request for the first item may be received from the user's device 130, but is not limited thereto. The set item set may include, but is not limited to, one or more items whose value exceeds the first threshold.

When the first item is included in the set item set, the electronic device 110 collects information about the first item from the device 120 of the first delivery person included in the first group corresponding to the set item set. Send the request. The first group may be a group including one or more delivery persons, may be a group containing one or more delivery person's devices, or may include both.

According to one embodiment, the electronic device 110 may transmit an inspection request for the first item to the device 120 of the first delivery person. Furthermore, the electronic device 110 may receive an inspection result for the first item from the first delivery person's device 120, and determine whether to return the first item based on the inspection result.

The first delivery person's device 120 is a device used by the first delivery person to perform tasks related to delivery and may include a computer device, a mobile communication terminal, and a server. The first delivery person's device 120 may transmit and receive various information to other devices such as the electronic device 110, the user's device 130, and the worker's device 140 of the item reproduction center through a network. The first delivery person's device 120 can be used to collect various tasks related to delivery, such as return work (including item collection work and item inspection work, etc.) as well as delivery work. For example, the first delivery person's device 120 receives a request for collection of the first item from the electronic device 110, etc., and creates a user interface including information for collection of the first item based on the collection request. And the created interface can be displayed. Accordingly, the first delivery person can receive a request for collection of the first item and obtain related information. In addition, the first delivery person's device 120 receives an inspection request for the first item from the electronic device 110, etc. and provides it to the first delivery person, or receives the inspection result from the first delivery person and sends it to the electronic device 110. The first delivery person can perform tasks related to delivery, such as providing it to (110), etc., or receiving a request for transportation of the first item to the item reproduction center from the electronic device 110, etc. and providing it to the first delivery person. Can perform a variety of roles.

The user's device 130 is a device for a user to purchase an item through an e-commerce website and may include a computer device, a mobile communication terminal, and a server. The user's device 130 is a terminal operated and managed by the user, and may be a terminal used to perform a series of return processes. The user's device 130 transmits various information to the electronic device 110 through a network. and other devices such as the first delivery source's device 120. For example, the user's device 130 may receive the user's return request and transmit information about the return request to the electronic device 110. In addition, the user's device 130 receives inspection result information on the item subject to return from the first delivery person's device 120 and provides it to the user, allowing the user to request a return or check the progress related to the return. Can perform a variety of roles.

The item reproduction center worker's device 140 is a device through which the item reproduction center worker uses judgment related to item processing and may include a computer device, a mobile communication terminal, and a server. The device 140 of the worker at the item reproduction center may transmit and receive various information with other devices, such as the electronic device 110 and the first delivery person's device 120, through a network. For example, the device 140 of the worker at the item reproduction center receives information including a judgment result for the first item from the worker at the item reproduction center and provides it to the electronic device 110, etc., or receives information including the judgment result for the first item from the worker at the item reproduction center. 1. Various roles can be performed so that workers at the item reproduction center can perform tasks related to item processing, such as receiving processing instructions for an item and providing them to workers at the item reproduction center.

Relatedly, the item recycling center may include various types of locations for final processing of returned items.

Operations related to a series of information processing methods according to various embodiments may be implemented by a single physical device, or may be implemented by organically combining a plurality of physical devices. For example, some of the components included in a system that processes item return information may be implemented by one physical device, and some of the components may be implemented by another physical device. For example, one physical device may be implemented as part of the electronic device 110, and another physical device may be implemented as part of the first delivery source's device 120 or as part of another external device. In some cases, each component included in the system that processes item return information is distributed and placed in different physical devices, and the distributed components are organically combined to function as a system that processes item return information. and may be implemented to perform operations. For example, the electronic device 110 of this specification includes at least one sub-device, and some operations described as being performed by the electronic device 110 are performed by the first sub-device, and some other operations are performed by the second sub-device. It may also be performed by a device.

Referring to FIG. 2, the electronic device 110 according to one embodiment obtains information about a return request for the first item (201). As described above, information about the return request for the first item may be received from the user's device 130, but is not limited thereto.

According to one embodiment, the electronic device 110 may receive the user's feedback information about the first item and determine whether to return the first item based on this. In this case, depending on the embodiment, even if the return process for the first item is decided, information on the return request for the first item may be obtained only when there is final approval from the user.

The electronic device 110 checks whether the first item is included in the set item set (202). According to one embodiment, the set item set may include one or more items whose value exceeds the first threshold. However, this is only an example, and the set item set may be set according to various embodiments, such as items that are easily damaged, items that are easily converted into cash, and items for which the electronic device 110 has already recognized that a defect exists.

Hereinafter, for convenience of explanation, items whose value exceeds the first threshold are referred to as high value items (HVI, High Value Item), and an embodiment in which a set item set includes high value items is mainly described. do. However, this is an example, and the set item set may include other items in addition to high-value items, and high-value items may also include valuables or high-end electronics, although the value is difficult to quantify, in addition to items exceeding the first threshold. It can be understood as encompassing belonging items, etc.

When the first item is included in the set item set, the electronic device 110 collects information about the first item from the device 120 of the first delivery person included in the first group corresponding to the set item set. Send request (203). The first group may be a group including one or more delivery persons, may be a group containing one or more delivery person's devices, or may include both. Hereinafter, for convenience of explanation, an embodiment in which the first group includes one or more delivery persons will be described, but such description may also be applied when the first group includes one or more delivery person devices.

According to one embodiment, one or more delivery workers included in the first group may be delivery workers with job proficiency above a set level. Through this, it is possible to minimize work mistakes or errors that may occur when performing a return task for the first item belonging to the set item set.

According to one embodiment, one or more delivery workers included in the first group may be delivery workers employed in connection with the delivery service provided by the electronic device 110. In this regard, “employed delivery person” may mean, but is not limited to, a delivery person regularly employed in connection with a delivery service, rather than a person performing work in a freelance manner. Through this, it is possible to minimize work mistakes or business errors that may occur when performing return work for the first item belonging to the set item set, and accidents that may occur while performing return work (e.g., item theft, etc.) can also be minimized.

According to one embodiment, the electronic device 110 may determine one or more delivery sources included in the first group, and further details regarding this will be described below.

According to one embodiment, the electronic device 110 may obtain first location information for collecting the first item and include it in the collection request. In addition, the electronic device 110 according to one embodiment determines whether there are more items to be collected in response to the first location information, and if there are more second items to be collected in response to the first location information, the electronic device 110 determines whether there are more items to be collected in response to the first location information. 2You can also send a collection request that includes more information about the item. In this case, the second item may not be included in the set item set. This means that, even if they are not included in the set item set, if multiple items that exist in corresponding locations are not collected by a single delivery person but are collected sequentially by multiple delivery people, this can reduce overall work efficiency. This may be to prevent such work inefficiencies.

However, even in this case, in exceptional circumstances, such as when the workload assigned to the first delivery person is already very heavy or the volume or weight of the second item exceeds a certain standard and a considerable amount of labor is required to process the return, the first delivery person You may not request the delivery person to collect the second item. Alternatively, the electronic device 110 may notify the first delivery person that the second item is an item to be collected at a location corresponding to the first item, but allow the first delivery person to autonomously decide whether to collect it.

In addition, the scope of "items to be collected in response to the first location information" may vary depending on the embodiment. For example, in the case of items located in the same building of the same apartment complex (ex. AA Apartment Building 101), the same building In the case of items located on a floor (ex. AA Apartment Building 101, 12th floor line), items that match the number (ex. AA Apartment Building 101, Room 1201), etc., can be set in various ways, depending on the embodiment. The scope may be adjusted flexibly depending on how many return operations have occurred.

According to one embodiment, the collection request transmitted by the electronic device 110 may include a reason for return corresponding to the first item. The first delivery person may inspect the first item based on the reason for return included in the collection request. For example, the first delivery person verifies the reason for return, and the inspection result received by the first delivery person from the device 120 may include the result of determining the reason for return corresponding to the first item, with more detailed information related thereto. will be described later.

Based on the collection request transmitted by the electronic device 110, a user interface including information for collection of the first item may be displayed on the first delivery person's device 120. More details regarding the user interface displayed on the first delivery person's device 120 when the first item is included in the set item set will be described later with reference to FIG. 5 .

According to one embodiment, the electronic device 110 may transmit an inspection request for the first item to the device of the first delivery person. Depending on the embodiment, the inspection request may be transmitted separately from the collection request, or the inspection request and collection request may be transmitted as one integrated request.

Depending on the embodiment, the electronic device 110 may determine whether to transmit an inspection request for the first item to the first delivery person's device 120 based on the reason for return corresponding to the first item. For example, if the user claims that the item did not arrive from the beginning or that an empty box arrived, the inspection request for the first item may not be transmitted to the first delivery person's device 120. , the first item may be transported to the item reproduction center immediately without inspection by the first delivery person. Through this, in the case of a return request where there is little need for separate item inspection, work efficiency can be improved by omitting the item inspection process on site.

Meanwhile, in this case, additional measures may be prepared to sanction users' intentional abusing behavior, such as intensive crackdowns on users who frequently show abnormal purchase patterns or make returns too frequently.

According to one embodiment, the electronic device 110 may determine one or more delivery sources included in the first group. Specifically, the electronic device 110 obtains information about one or more return requests received during a set time period (e.g., during the last 24 hours or during the previous working day) and, among the one or more return requests, is included in a set set of items. You can identify return requests for items that are eligible. Relatedly, identifying a return request may include determining the quantity of items included in a set item set among the items for which a return has been requested.

Thereafter, the electronic device 110 may determine one or more delivery sources included in the first group based on the result of identifying the return request. This may include specifically designating one or more delivery sources, may also include specifying the number of delivery sources to be included in the first group, and may also include determining one or more delivery sources according to various methods. You can. Through this, the electronic device 110 can flexibly set the first group based on the load of return tasks to be processed.

For example, the electronic device 110 allows the first group to include one delivery person when there are less than 100 return requests for items included in the set item set in the previous 24 hours, and when there are 100 or more return requests. If there are less than 200 cases, the first group should include 2 delivery people. If there are between 200 and 300 cases, the first group should include 3 delivery people. If there are more than 300 cases, the first group should include 4 delivery people. To include delivery persons, the first group can be set by specifying the number of delivery persons to be included in the first group.

Meanwhile, depending on the embodiment, the electronic device 110 acquires item collection location information corresponding to each identified return request, and determines the movement path of one or more delivery workers included in the first group based on the obtained location information. You can decide. In relation to this, due to the nature of return work with low work density, it may be possible to pass through a plurality of subroutes (route information roughly set to efficiently perform delivery work) of each delivery person, but the present invention does this. It is not limited. Meanwhile, when the electronic device 110 determines the movement path of one or more delivery workers, the electronic device 110 may display the determined movement path on a user interface to be described later. However, even in this case, the first delivery person is not bound to the movement path determined by the electronic device 110 and may decide the movement path for processing work based on autonomous judgment.

According to one embodiment, the electronic device 110 may not transmit an inspection request for items that are not included in the set item set. However, this is an example and is not limited to an embodiment in which an inspection request is transmitted only for items included in an item set for which the scope of the present invention is set.

The electronic device 110 may receive the inspection result for the first item from the first delivery person's device 120. In this case, whether to return the first item may be determined based on the inspection result received from the first delivery person's device 120. In relation to this, according to one embodiment, the inspection result may include the result of determining the reason for return corresponding to the first item, and whether to process the return of the first item may be determined based on the result of determining the reason for return. The reason for return may include a reason entered by the first delivery person and a reason entered by the user.

An example of a user interface including information for collecting the first item is shown in FIG. 5 . Referring further to FIG. 5, the user interface 510 displayed on the first delivery person's device 120 collects user information, item collection location information (e.g., the above-described first location information), and the user's contact information. In addition to basic information for conducting work, information 511 indicating the need for inspection may be further included. In this case, information 511 indicating that inspection is necessary may correspond to an inspection request transmitted by the electronic device 110.

Additionally, the user interface 510 displayed on the first delivery person's device 120 may further include a portion where the inspection result can be input. According to one example, this may include, but is not limited to, buttons such as “uncollected” and “recovered.” In relation to this example, if the first delivery person enters “recovery completed,” it can be understood that the first delivery person has determined that there was no problem as a result of the inspection, and if the first delivery person enters “uncollected,” it can be understood that there was a problem as a result of the inspection. It may be understood that the first delivery person determined that there was a delivery, but the present invention is not limited to this example.

For example, whether the first delivery person collected the first item and whether there were no problems as a result of the inspection of the first item can be determined separately, and if the first delivery person enters “unrecovered”, the reason for non-recovery is provided. An interface 520 for input may be further displayed, and when “recovery complete” is input, an interface 530 for inputting a reason for retrieval completion may be further displayed. In this case, at least some of the reasons for non-recovery or reasons for completion of recovery may reflect the item inspection results. For example, among the reasons for non-recovery, “[high-price] product mismatch” refers to a case where the item requested to be returned by the customer and the item placed at the collection location do not match, and as a result of the inspection of the first item, it is not suitable for return. On the other hand, "absence of return" may correspond to a case where the first item was not present at the item collection location and the inspection of the first item itself was not carried out. In other words, the reasons that the delivery person can enter are not only the inspection results for the first item, but also various reasons, such as reasons for failing to proceed with the inspection (“insufficient time,” “already collected,” etc.) or reasons when inspection is unnecessary. It can include everything.

Additionally, the inspection result according to one embodiment may include the result of determining the reason for return corresponding to the first item, and whether to process the return of the first item may be determined based on the result of determining the reason for return. For example, “product mismatch” in drawing number 530 may mean a case where it is confirmed that the reason for return corresponding to the first item is product mismatch. In other words, the “product mismatch” in drawing number 530 means that it was confirmed that item B, not the item A that the user ordered in the first place, was delivered to the user, and that item B was recalled, meaning that there was a problem with the “product mismatch” that was the reason for the return. Results that are determined not to exist may be included.

Likewise, reasons such as “partial return” or “empty box” for drawing number 530 may mean that the reason for return has been verified and it has been determined that there is no problem. Alternatively, depending on the embodiment, the first delivery person confirms that a specific reason for return exists even if one or more reasons for return in drawing number 530 are different from the reason for return initially claimed (by the user, etc.) and proceeds to collect the item. This includes one case, for example, when a customer claims a “product mismatch,” but the first delivery person on site confirms that the product is not mismatched, but the customer received an empty box in the first place, so there is a reason for return anyway. The first delivery person can enter the reason “empty box” and proceed to collect the item so that the return can be processed.

However, the above embodiment is only an example, and depending on the embodiment, among the reasons for drawing number 530, only "product match" is a case where there is no problem as a result of verification of the reason for return, and for the rest, there is a problem as a result of verification of the reason for return. Nevertheless, this may be the case if the item has been collected. For example, if there was a problem as a result of the verification of the reason for return and an attempt was made to contact the user, but the contact could not be made, the first delivery person would select the reason indicating that there was a problem as a result of the verification of the reason for return (e.g., “product mismatch,” etc.) and select the item. can be recovered. This is because, for example, if the first item is included in the set item set, leaving the first item outside without collecting it may lead to more negative results (e.g., theft or damage of the item, etc.), so that the reason for return is Even if it does not exist, if the item requested for return is included in the set item set and it is difficult to contact the user, a process to collect the item first may be included.

Meanwhile, even if the item to be returned is not included in the set item set, a user interface including information for collection of the item may be displayed on the delivery person's device, an example of which is shown in FIG. 4. Referring to FIG. 4, the user interface 410 displayed on the delivery person's device includes basic information for carrying out the collection task, such as user information, item collection location information, and user contact information, as shown in the user interface of FIG. 5 ( 510), but may be different from the user interface 510 of FIG. 5 in that it may include information 411 indicating that inspection is unnecessary or may not include separate information related to inspection.

On the other hand, if the item to be returned is not included in the set item set, it is not inspected by the delivery person, so the interface 420 for entering the reason for non-recovery and the interface 430 for entering the reason for collection completion include " Reasons that require specific confirmation of the item to be returned, such as “product match,” “product mismatch,” “partial return,” and “empty box,” may not be displayed as options. In other words, if the item to be returned is not included in the set item set, the item does not exist (“absence of return”), if the customer requested it (“customer request”), or if the task could not be processed due to lack of time (“ Only reasons that are not problems with the item itself, such as when it has already been collected by another delivery person (“already collected”) or when the customer cancels the return request (“customer return cancellation”), are displayed as options, and In the case of the interface 430 for entering the reason for recovery completion, there may not be an option for entering the reason.

Returning to FIG. 2 , the electronic device 110 may process the return of the first item if the inspection result includes the first type of information. In relation to this, the first type of information may include, but is not limited to, information indicating that inspection of the item has been approved. As described above in the example of FIG. 5, although a problem existed as a result of verification of the reason for return, the item was collected. This may also include cases where the item could not be inspected or where the item was collected under circumstances in which inspection of the item was not necessary.

According to one embodiment, the electronic device 110 may transmit a request to transport the first item to the item reproduction center to the device 120 of the first delivery source in order to process a return. Depending on the embodiment, the request to transport the item to the item reproduction center may include information on the location of the item reproduction center and information guiding the route to the item reproduction center, so that the first delivery person carries the first item to the item reproduction center. 1Can contain various information needed by the delivery person.

As the first delivery person transports the first item to the item reproduction center, the first item can be delivered to the worker at the item reproduction center. Workers at the item reproduction center can make additional judgments about the first item. This judgment may be, for example, a judgment about the condition of the first item (e.g., whether the item is non-recyclable, resaleable as is, resaleable after partial repair, etc.) or about the direction of processing of the first item. This may include direct decisions (such as whether to dispose of the item, send it to a repair center, or resell it).

The electronic device 110 may receive information including a determination result regarding the first item from the device 140 of the worker at the item reproduction center. Based on information including the determination result for the first item, the electronic device 110 may transmit a processing instruction for the first item to the device of the worker at the item reproduction center. This processing instruction may include information about the possibility of using the first item, and depending on the embodiment, may further include whether to refund the item amount in relation to the first item to the user. Furthermore, the processing instructions according to the embodiment may include specific refund amount information, such as whether to refund the item price paid by the user and whether to refund the shipping amount (or refund after deducting the shipping cost). It may be decided by considering whether to pay additional compensation amount and whether to pay additional compensation amount, but it is not limited to this.

According to one embodiment, when the inspection result includes the second type of information, the electronic device 110 sends information indicating to attempt to contact the user who requested the return of the first item to the device of the first delivery person. It can be sent to (120). The second type of information may include, but is not limited to, information indicating that inspection of the item has not been approved. Additionally, information instructing to attempt contact may include, but is not limited to, the user's contact information. Depending on the embodiment, the information instructing to attempt to contact the user includes information on a set number of times, and the first delivery person may attempt to contact the user as long as the indicated number of times is not exceeded.

When contact is made with the user, the first delivery service may convey content related to the second type of information to the user, and for convenience of explanation, this is hereinafter referred to as a reason for disapproval of inspection.

As described above in the example of FIG. 5, according to one example, if there is a problem as a result of verification of the reason for return and an attempt is made to contact the user, but the contact cannot be made, the first delivery person can collect the item. Or, if contact with the user is successful, but the user does not agree with the reason for disapproval of the item's inspection (for example, the user requested a return because there was a problem with the item, and the first deliveryman determined that there was no problem, so it was reported to the user) Even if notification is made (but the user continues to claim that there is a problem with the item), the first delivery person may collect the item. However, if contact with the user is not possible or the user does not agree to the reason for disapproval of inspection of the item, the first delivery person will notify the electronic device 110 of such circumstances through the first delivery person's device 120. and the worker's device 140 of the item reproduction center may be notified, and this notification action may be a reason indicating that a problem exists as a result of verification of the reason for return (e.g., "product mismatch", etc.), as shown in the example of FIG. 5. ) can be performed by the first delivery person selecting on the interface displayed on the first delivery person's device 120.

Referring to FIG. 3, in a system for processing item return information according to an embodiment, a return is requested from a user and a return invoice is generated, so that the electronic device 110 responds to the return request for the first item. Information can be obtained (301).

The electronic device 110 may check whether the first item is included in the set item set. According to one example, the electronic device 110 may determine whether the first item is included in the set item set by determining whether the first item corresponds to a high value item (HVI) (302).

If the first item corresponds to a high-value item, the electronic device 110 may assign a designated worker (corresponding to the first delivery person in FIGS. 1 and 2) (303). The designated worker can inspect the item and collect the item if it passes the inspection (304). The collected item is delivered to the center (corresponding to the item recycling center in FIGS. 1 and 2) (305), its quality assessment (QA) is performed, and if it passes the quality assessment, a refund is approved, and the quality assessment is performed. If it does not pass, the refund can be left in a pending state (306).

Meanwhile, if the item does not pass inspection, the worker may attempt to contact the customer (corresponding to the user in FIGS. 1 and 2) (307). If the user cannot be contacted, or if contacted but does not agree that the return request is inappropriate, the operator may collect the item but report this fact. Relatedly, the operator may take a photo of the item to record it.

If contact is made with the user and the user agrees that the return request is inappropriate, the worker may not collect the item and the return task may be canceled (308).

Meanwhile, if the first item does not correspond to a high-value item, the item may be collected according to the normal process. In this case, a refund may be approved for the collected item after item collection (even before QA) (Collected --> Refund Granted)(309).

Referring to FIG. 6, the electronic device 110 according to one embodiment obtains information about a return request for the first item (610). Information about the return request for the first item may be received from the user's device 130.

The electronic device 110 checks whether the first item is included in the set item set (620). The set item set may include one or more items whose value exceeds the first threshold.

When the first item is included in the set item set, the electronic device 110 collects information about the first item from the device 120 of the first delivery person included in the first group corresponding to the set item set. Send the request (630). The first group may be a group including one or more delivery personnel, or may be a group containing one or more delivery personnel's devices.

According to one embodiment, the electronic device 110 may transmit an inspection request for the first item to the device 120 of the first delivery person. In this case, the electronic device 110 may receive the inspection result for the first item from the first delivery person's device 120, and whether to return the first item may be determined based on the inspection result.

Referring to FIG. 7 , the electronic device 110 includes a transceiver 710, a processor 720, and a memory 730. The electronic device 110 can be connected to the electronic device 110 and other external devices through the transceiver 710 and exchange data.

The processor 720 may include at least one device described above with reference to FIGS. 1 to 6 or may perform at least one method described with reference to FIGS. 1 to 6 . The memory 730 may store information for performing at least one method described above with reference to FIGS. 1 to 6 . Memory 730 may be volatile memory or non-volatile memory.

The processor 720 can control the electronic device 110 to execute programs and provide information. The code of the program executed by the processor 720 may be stored in the memory 730.

Additionally, the electronic device 110 in one embodiment may further include an interface that can provide information to the user.

Meanwhile, the specification and drawings disclose preferred embodiments of the present invention, and although specific terms are used, they are used in a general sense to easily explain the technical content of the present invention and to aid understanding of the present invention. It is not intended to limit the scope of the invention. In addition to the embodiments disclosed herein, it is obvious to those skilled in the art that other modifications based on the technical idea of the present invention can be implemented.

The device or terminal according to the above-described embodiments includes a processor, memory for storing and executing program data, permanent storage such as a disk drive, a communication port for communicating with an external device, a touch panel, and a key. , and may include user interface devices such as buttons. Methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program instructions executable on the processor. Here, computer-readable recording media include magnetic storage media (e.g., ROM (read-only memory), RAM (random-access memory), floppy disk, hard disk, etc.) and optical read media (e.g., CD-ROM). ), DVD (Digital Versatile Disc), etc. The computer-readable recording medium is distributed among computer systems connected to a network, so that computer-readable code can be stored and executed in a distributed manner. The media may be readable by a computer, stored in memory, and executed by a processor.

This embodiment can be represented by functional block configurations and various processing steps. These functional blocks may be implemented in various numbers of hardware or/and software configurations that execute specific functions. For example, embodiments may include integrated circuit configurations such as memory, processing, logic, look-up tables, etc., capable of executing various functions under the control of one or more microprocessors or other control devices. can be hired. Similar to how the components can be implemented as software programming or software elements, the present embodiments include various algorithms implemented as combinations of data structures, processes, routines or other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java, assembler, Python, etc. Functional aspects may be implemented as algorithms running on one or more processors. Additionally, this embodiment may employ conventional technologies for electronic environment settings, signal processing, and/or data processing. Terms such as “mechanism,” “element,” “means,” and “composition” can be used broadly and are not limited to mechanical and physical components. The term may include the meaning of a series of software routines in connection with a processor, etc.

The above-described embodiments are merely examples and other embodiments may be implemented within the scope of the claims described below.

Claims

In a method of processing item return information in an electronic device,

Obtaining information about a return request for the first item;

confirming whether the first item is included in a set item set; and

When the first item is included in the set item set, transmitting a collection request containing information about the first item to the device of the first delivery source included in the first group corresponding to the set item set. Methods for processing item return information, including.
According to paragraph 1,

The set item set includes one or more items whose value exceeds a first threshold.
According to paragraph 1,

A method of processing item return information, characterized in that, based on the collection request, a user interface containing information for collection of the first item is displayed on the device of the first delivery person.
According to paragraph 1,

A method of processing item return information, further comprising transmitting an inspection request for the first item to the device of the first delivery source.
According to paragraph 4,

Further comprising the step of receiving an inspection result for the first item from the device of the first delivery source,

A method of processing item return information, characterized in that whether to process a return of the first item is determined based on the inspection result.
According to clause 5,

The inspection result includes a result of determining a reason for return corresponding to the first item, and whether or not to process a return of the first item is determined based on the result of determining the reason for return. Processing item return information. How to.
According to clause 5,

If the inspection result includes a first type of information, further comprising processing a return of the first item,

The steps for processing the return are:

transmitting a request to transport the first item to an item reproduction center to the device of the first delivery source;

Receiving information including a determination result for the first item from a device of a worker at the item reproduction center; and

A method for processing item return information, comprising transmitting a processing instruction for the first item to a device of a worker at the item reproduction center based on information including the determination result.
According to clause 5,

If the inspection result includes the second type of information,

Processing item return information, characterized in that it further comprises the step of transmitting to the device of the first delivery source information instructing to attempt to contact the user who requested the return of the first item within a set number of times. method.
According to paragraph 1,

Information on the request for collection of the first item includes the reason for return corresponding to the first item,

Based on the reason for return, the method further comprises determining whether to transmit an inspection request for the first item to the device of the first delivery person.
According to paragraph 1,

The step of transmitting the collection request is

Obtaining first location information to collect the first item; and

A step of determining whether there are more items to be collected in response to the first location information,

When there is a second item to be collected corresponding to the first location information, the collection request further includes information about the second item.
According to paragraph 1,

Obtaining information about one or more return requests received during a set time period;

Among the one or more return requests, identifying a return request for an item included in the set item set; and

Based on the results of identifying the return request, determining one or more delivery sources included in the first group.

A method of processing item return information, further comprising:
According to clause 11,

Obtaining item collection location information corresponding to each identified return request; and

A method of processing item return information, further comprising determining a movement path of one or more delivery personnel included in the first group based on the location information.
According to paragraph 1,

A method of processing item return information, characterized in that one or more delivery workers included in the first group have a job proficiency level or higher than a set level.
According to paragraph 1,

A method of processing item return information, wherein one or more delivery personnel included in the first group are delivery personnel employed in connection with a delivery service provided by the electronic device.
A non-transitory computer-readable recording medium that records a program for executing the method of claim 1 on a computer.
In an electronic device that processes item return information,

Includes a transceiver, memory for storing instructions, and a processor;

The processor is connected to the transceiver and the memory,

Obtain information about the return request for the first item,

Check whether the first item is included in the set item set,

When the first item is included in the set item set, transmitting a collection request containing information about the first item to the device of the first delivery source included in the first group corresponding to the set item set, Electronic devices.