WO2023281143A1 - Remote customer service device - Google Patents

Remote customer service device Download PDF

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Publication number
WO2023281143A1
WO2023281143A1 PCT/ES2022/070426 ES2022070426W WO2023281143A1 WO 2023281143 A1 WO2023281143 A1 WO 2023281143A1 ES 2022070426 W ES2022070426 W ES 2022070426W WO 2023281143 A1 WO2023281143 A1 WO 2023281143A1
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WO
WIPO (PCT)
Prior art keywords
customer service
remote customer
tripod
touch tablet
remote
Prior art date
Application number
PCT/ES2022/070426
Other languages
Spanish (es)
French (fr)
Inventor
José Luis TORREGROSA CERVERA
Original Assignee
Gibeller 1924 Sl
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Gibeller 1924 Sl filed Critical Gibeller 1924 Sl
Publication of WO2023281143A1 publication Critical patent/WO2023281143A1/en

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Classifications

    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F16—ENGINEERING ELEMENTS AND UNITS; GENERAL MEASURES FOR PRODUCING AND MAINTAINING EFFECTIVE FUNCTIONING OF MACHINES OR INSTALLATIONS; THERMAL INSULATION IN GENERAL
    • F16M—FRAMES, CASINGS OR BEDS OF ENGINES, MACHINES OR APPARATUS, NOT SPECIFIC TO ENGINES, MACHINES OR APPARATUS PROVIDED FOR ELSEWHERE; STANDS; SUPPORTS
    • F16M11/00—Stands or trestles as supports for apparatus or articles placed thereon ; Stands for scientific apparatus such as gravitational force meters
    • F16M11/02—Heads
    • F16M11/04—Means for attachment of apparatus; Means allowing adjustment of the apparatus relatively to the stand
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/04—Systems for the transmission of one television signal, i.e. both picture and sound, by a single carrier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce

Definitions

  • the present invention refers to a device for remotely serving a customer using a development that provides complete mobility to the salesperson and the cameraman during use in a store, while the customer is at home or in another location other than the store.
  • This device maintains an excellent shopping experience for the user, and enables communication with the seller and visual accessibility of the products to be purchased, without altering the details, colors, textures, or finishes thanks to the technical means provided by the device. of the present invention.
  • the device developed is provided with the necessary components to facilitate communication between the seller and the customer, without the need for the latter to be physically in the store and enabling a personalized purchase, even if movement of the device developed by the store is feasible. to fully personalize the customer's shopping experience.
  • television cameras are known that are anchored to a static tripod to retransmit a signal to users who are in their homes using wiring means to facilitate power supply to an electrical source.
  • the applicant of this utility model detects the need to develop a device that allows remote customer service, offering a high-quality image to show the products to be sold in detail, and simultaneously allowing fluid communication with the seller who can move freely around the point in real time of sale, to have complete accessibility to the products to be displayed.
  • the device that is recommended satisfactorily resolves the aforementioned problem, since it offers a device to remotely serve customers from a point of sale where the products to be purchased are located.
  • the device includes the necessary components to provide it with complete movement since its physical connection to a power source is not necessary, eliminating the wiring that could limit its mobility.
  • the device includes elements that generate a visual communication interface faithful to reality and real-time communication with the seller that allows them to advise them on their shopping experience and even move around the store virtually accompanying the customer.
  • the participation of the seller himself and a person who controls the operation and movement of the camera are necessary, and, of course, the customer or buyer who may be connected to the seller through through a mobile application of those currently known to hold virtual meetings.
  • the present invention is made up of a tripod, a smart touch tablet, a support, a professional video camera, a capture device, a soft light bulb, and a smartphone.
  • a professional video camera is to be understood as those video cameras capable of recording images with high quality and resolution, for which they are equipped with professional quality optics. Additionally, these types of cameras have accessories for audio recording.
  • the tripod is made up of adjustable telescopic supports that allow the personnel that controls the professional video camera to adjust its height, wheels, preferably made of polypropylene, that facilitate the mobility of the device on the surface of the point of sale, and a fluid video head to make the image received by the client present a smooth movement.
  • wheels preferably made of polypropylene, that facilitate the mobility of the device on the surface of the point of sale, and a fluid video head to make the image received by the client present a smooth movement.
  • the inclusion of polypropylene wheels allows the tripod to be able to easily overcome certain unevenness without disturbing the stability of the device as a whole, even during use.
  • the tripod is anchored to a frame to provide the set with greater stability.
  • the smart touch tablet, the professional video camera and the soft light bulb of the device for remote attention have batteries that provide the set with sufficient autonomy to provide service during use without the need for its connection to a an electrical source. It is precisely the aforementioned batteries that avoid the permanent use of electrical cables that would prevent the free movement of the device through the point of sale.
  • the device is provided with the following elements necessary to reproduce the desired healthcare environment:
  • a smart touch tablet that has a battery, where the smart touch tablet has a surface area of at least 10” and with a USB3 output for recharging.
  • a professional video camera that is fixed to the head of the tripod, providing it with rotation and vertical movement.
  • the professional video camera is equipped with a 4K battery for maximum video quality.
  • a capture card that preferably has an SDI-HD output and a USB3 input, and is linked to the professional video camera and the smart touch tablet to transform the images taken by the professional video camera into data that is sent to the touch smart tablet
  • both the smart touch tablet and the smartphone are preferably associated with headphones for use by the cameraman and the salesperson respectively, in order to listen to customers simultaneously without the need for them to the seller has to pass on the comments of the customer in relation to the products they are viewing and that will cause the need to move the device around the point of sale based on the customer's wishes.
  • the cameraman controls the movement of the device of the invention and executes its movement through the point of sale according to the opinions of the client and the suggestions of the seller, allowing the user to circulate virtually through the point of sale and observe all the products. desired without the need to be physically there.
  • the device of the invention facilitates the interaction of the customer with the vendor, achieving complete immersion in space, using a highly versatile device that accurately reproduces the products to be marketed.
  • the choice of the components that make up the device and more specifically the professional video camera combined with the short-range soft light focus minimizes to the maximum the alteration of the colors, details, textures and finishes of the products to be selected that They are at the point of sale. That is to say, despite the fact that when a digital encoding and decoding is carried out an alteration of colors takes place, the present invention allows a reduction of said alteration to the minimum expression.
  • Figure 1. Shows a perspective view of the device for remote customer service in accordance with the preferred embodiment of the invention.
  • the figure outlined shows a preferred embodiment of the invention relating to a device for remote customer service from a point of sale.
  • figure 1 shows a representation of the device of the invention, which in its preferred embodiment is made up of a tripod (1), a smart touch tablet (2), a support, a professional video camera (5), a capture camera (4), a soft light bulb (6) and a smartphone. Additionally, the tripod (1) has a frame (7) to provide the assembly with greater stability.
  • the tripod (1) of the device for remote attention is made up of: adjustable telescopic supports (8) for adjusting the height of the professional camera (5), wheels (9) for the mobility of the device for remote care through all the spaces set up for this purpose and a fluid video head (3) to provide it with smooth movement.
  • the wheels (9) of the tripod (1) are made of polypropylene and are commonly known as 'Dolly' type wheels.
  • the freedom of movement of the device is achieved thanks to the inclusion of batteries that feed the smart touch tablet (2), the professional video camera (5) and the soft light bulb (6).
  • remote communication between customer-seller and listening to the camera is possible thanks to the fact that the smart touch tablet (2) and the smartphone are linked to each other through an application.
  • this configuration offers the seller complete mobility through the point of sale without the need for cables during use, allowing the products of interest to be displayed in detail to the customer who is connected remotely.
  • the smart touch tablet (2) is provided with a battery.
  • the smart touch tablet (2) has a surface of at least 10” and a USB3 output for recharging.
  • the professional video camera (5) is fixed to the head (3) of the tripod (1), providing it with rotation and vertical movement, the professional video camera (5) being provided with a 4K battery for maximum video quality.
  • the capture device (4) is associated with the professional video camera (5) and the smart touch tablet (2) to transform the images taken by the professional video camera (5) into data that is sent to the smart touch tablet ( 2).
  • the short-range soft light bulb (6) provided with a battery, which does not alter colors and provides a good presence to the commercial.
  • the soft light bulb (6) has a light intensity regulator which allows the amount of light projected to be adjusted to the ambient temperature depending on the colors of the environment. .
  • the device for remote service of the present invention allows complete immersion of the customer at the point of sale, in such a way that it facilitates their complete integration with the environment as if they were physically at the point of sale. .

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  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Mechanical Engineering (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)

Abstract

The present invention discloses a remote customer service device that is provided with a tripod, a capturing element associated with a camera and smart tablet, a light source and a smartphone. Thus, the device of the invention exhibits mobility due to the wheels that are attached to the tripod and autonomy due to the presence of batteries that power the different electronic apparatuses, the smartphone being linked for remote customer service through an application. Advantageously, the batteries avoid the permanent use of electrical wires that would prevent the device from moving across the point of sales, offering complete mobility to the salesperson and making it possible to show in detail the products of interest to the customer who is remotely connected.

Description

DISPOSITIVO PARA LA ATENCIÓN REMOTA DE UN CLIENTE
Figure imgf000003_0001
DEVICE FOR REMOTE CUSTOMER SERVICE
Figure imgf000003_0001
OBJETO DE LA INVENCIÓN OBJECT OF THE INVENTION
La presente invención se refiere a un dispositivo para atender remotamente a un cliente empleando un desarrollo que dota de movilidad completa al vendedor y al cámara durante su uso en una tienda, estando el cliente en su hogar o en otra ubicación distinta a la tienda. El presente dispositivo mantiene una excelente experiencia de compra para el usuario, y posibilita la comunicación con el vendedor y la accesibilidad visual de los productos a comprar, sin alterar los detalles, colores, texturas ni sus terminaciones gracias a los medios técnicos proporcionados por el dispositivo de la presente invención. The present invention refers to a device for remotely serving a customer using a development that provides complete mobility to the salesperson and the cameraman during use in a store, while the customer is at home or in another location other than the store. This device maintains an excellent shopping experience for the user, and enables communication with the seller and visual accessibility of the products to be purchased, without altering the details, colors, textures, or finishes thanks to the technical means provided by the device. of the present invention.
Así, el dispositivo desarrollado está provisto de los componentes necesarios para facilitar la comunicación entre el vendedor y el cliente, sin necesidad de que éste se encuentre físicamente en la tienda y posibilitando una compra personalizada, incluso siendo viable el movimiento del dispositivo desarrollado por la tienda para personalizar completamente la experiencia de compra del cliente. Thus, the device developed is provided with the necessary components to facilitate communication between the seller and the customer, without the need for the latter to be physically in the store and enabling a personalized purchase, even if movement of the device developed by the store is feasible. to fully personalize the customer's shopping experience.
ANTECEDENTES DE LA INVENCIÓN BACKGROUND OF THE INVENTION
En el estado de la técnica actualmente son conocidas las cámaras dispuestas en trípodes a modo de soporte que permiten la grabación y comunicación con terceros de forma remota. Cameras arranged on tripods as supports that allow remote recording and communication with third parties are currently known in the state of the art.
A modo de ejemplo, en el sector de las telecomunicaciones son conocidas las cámaras de televisión que se anclan a un trípode estático para retransmitir una señal a los usuarios que se encuentran en sus casas empleado medios de cableado para facilitar la alimentación a una fuente eléctrica. By way of example, in the telecommunications sector, television cameras are known that are anchored to a static tripod to retransmit a signal to users who are in their homes using wiring means to facilitate power supply to an electrical source.
Sin embargo, hasta la fecha no se conocen soluciones ad hoc de telecomunicaciones que posibiliten la retransmisión de señales de video y sonido para facilitar la comunicación durante la venta entre un vendedor y un cliente que no se encuentra físicamente en el punto de venta. However, to date there are no known ad hoc telecommunications solutions that enable the retransmission of video and sound signals to facilitate communication during the sale between a seller and a customer who is not physically at the point of sale.
En este sentido, el solicitante del presente modelo de utilidad detecta la necesidad de desarrollar un dispositivo que permita atender al cliente de forma remota, ofreciendo una imagen de alta calidad para mostrar en detalle los productos a vender, y de forma simultánea permitir una comunicación fluida con el vendedor que en tiempo real puede moverse libremente por la estancia del punto de venta, para tener una accesibilidad completa a los productos a mostrar. In this sense, the applicant of this utility model detects the need to develop a device that allows remote customer service, offering a high-quality image to show the products to be sold in detail, and simultaneously allowing fluid communication with the seller who can move freely around the point in real time of sale, to have complete accessibility to the products to be displayed.
DESCRIPCIÓN DE LA INVENCIÓN DESCRIPTION OF THE INVENTION
El dispositivo que se preconiza resuelve de forma plenamente satisfactoria la problemática anteriormente expuesta, ya que ofrece un dispositivo para atender de forma remota a los clientes desde un punto de venta donde se encuentren los productos a adquirir. The device that is recommended satisfactorily resolves the aforementioned problem, since it offers a device to remotely serve customers from a point of sale where the products to be purchased are located.
Se trata de un dispositivo que permite la inmersión completa a distancia del usuario en el entorno de la tienda, generando la sensación de que se encuentra en ella. En este sentido, el dispositivo incluye los componentes necesarios para dotarle de un movimiento completo al no ser necesaria su conexión física a una fuente de alimentación de energía, eliminado el cableado que pudiera limitar su movilidad. Igualmente, el dispositivo incluye elementos que generan una interfaz de comunicación visual fiel a la realidad y una comunicación en tiempo real con el vendedor que permite aconsejarle en su experiencia de compra e incluso desplazarse por la tienda acompañando virtualmente al cliente. It is a device that allows the user to be fully immersed in the store environment from a distance, creating the feeling that they are in it. In this sense, the device includes the necessary components to provide it with complete movement since its physical connection to a power source is not necessary, eliminating the wiring that could limit its mobility. Likewise, the device includes elements that generate a visual communication interface faithful to reality and real-time communication with the seller that allows them to advise them on their shopping experience and even move around the store virtually accompanying the customer.
Para atender correctamente al cliente mediante el dispositivo de la presente invención, se hacen necesarios la participación del propio vendedor y una persona que controla el funcionamiento y desplazamiento de la cámara y, por supuesto, el cliente o comprador que podrá estar conectado con el vendedor a través de una aplicación móvil de las actualmente conocidas para realizar reuniones virtuales. In order to correctly serve the customer using the device of the present invention, the participation of the seller himself and a person who controls the operation and movement of the camera are necessary, and, of course, the customer or buyer who may be connected to the seller through through a mobile application of those currently known to hold virtual meetings.
Concretamente, la presente invención se integra por un trípode, una tableta inteligente táctil, un soporte, una cámara de video profesional, una capturadora, un foco de luz suave y un teléfono inteligente. Specifically, the present invention is made up of a tripod, a smart touch tablet, a support, a professional video camera, a capture device, a soft light bulb, and a smartphone.
Cabe precisar que, en el contexto de la presente invención ha de entenderse como cámara de video profesional aquellas cámaras de vídeo capaces de grabar imágenes con una alta calidad y resolución, para lo cual están equipadas con unas ópticas de calidad profesional. Adicionalmente, este tipo de cámaras disponen de complementos para la grabación del audio. Pues bien, el trípode se encuentra integrado por apoyos telescópicos regulables que permiten al personal que controla la cámara de video profesional a ajustarla en altura, unas ruedas, preferentemente de polipropileno, que facilitan la movilidad del dispositivo por la superficie del punto de venta, y un cabezal de video fluido para conseguir que la imagen recibida por el cliente presente un movimiento suave. Cabe resaltar que la inclusión de ruedas de polipropileno permite que el trípode sea capaz de superar ciertos desniveles con facilidad sin perturbar la estabilidad del conjunto del dispositivo, incluso durante su uso. De manera opcional, el trípode está anclado a un bastidor para dotar al conjunto de mayor estabilidad. It should be noted that, in the context of the present invention, a professional video camera is to be understood as those video cameras capable of recording images with high quality and resolution, for which they are equipped with professional quality optics. Additionally, these types of cameras have accessories for audio recording. Well, the tripod is made up of adjustable telescopic supports that allow the personnel that controls the professional video camera to adjust its height, wheels, preferably made of polypropylene, that facilitate the mobility of the device on the surface of the point of sale, and a fluid video head to make the image received by the client present a smooth movement. It should be noted that the inclusion of polypropylene wheels allows the tripod to be able to easily overcome certain unevenness without disturbing the stability of the device as a whole, even during use. Optionally, the tripod is anchored to a frame to provide the set with greater stability.
Ventajosamente, la tableta inteligente táctil, la cámara de video profesional y el foco de luz suave del dispositivo para la atención remota cuentan con la presencia de baterías que dotan al conjunto de la autonomía suficiente para dar servicio durante su uso sin ser necesario su conexión a una fuente eléctrica. Son precisamente las mencionadas baterías las que evitan el uso permanente de cables eléctricos que impedirían el libre desplazamiento del dispositivo por el punto de venta. Advantageously, the smart touch tablet, the professional video camera and the soft light bulb of the device for remote attention have batteries that provide the set with sufficient autonomy to provide service during use without the need for its connection to a an electrical source. It is precisely the aforementioned batteries that avoid the permanent use of electrical cables that would prevent the free movement of the device through the point of sale.
Igualmente, el dispositivo está provisto de los siguientes elementos necesarios para reproducir el entorno asistencial deseado: Likewise, the device is provided with the following elements necessary to reproduce the desired healthcare environment:
- Una tableta inteligente táctil que presenta una batería, donde la tableta inteligente táctil presenta una superficie de, al menos, 10” y con salida de USB3 para su recarga.- A smart touch tablet that has a battery, where the smart touch tablet has a surface area of at least 10” and with a USB3 output for recharging.
- Una cámara de video profesional que se encuentra fijada al cabezal del trípode, dotándola de rotación y movimiento vertical. En este sentido, la cámara de video profesional está provista de batería de 4K para máxima calidad de vídeo. - A professional video camera that is fixed to the head of the tripod, providing it with rotation and vertical movement. In this sense, the professional video camera is equipped with a 4K battery for maximum video quality.
- Una capturadora que presenta, preferentemente, una salida SDI-HD y una entrada USB3, y se encuentra vinculada a la cámara de video profesional y a la tableta inteligente táctil para transformar las imágenes tomadas por la cámara de video profesional en datos que envía a la tableta inteligente táctil. - A capture card that preferably has an SDI-HD output and a USB3 input, and is linked to the professional video camera and the smart touch tablet to transform the images taken by the professional video camera into data that is sent to the touch smart tablet
- Un foco de luz suave de corto alcance provisto de una batería, que no altera colores y que aporta buena presencia al comercial o vendedor. - A soft, short-range light bulb equipped with a battery, which does not alter colors and provides a good presence to the salesperson or salesperson.
Finalmente hay que destacar que, tanto la tableta inteligente táctil como el teléfono inteligente se encuentran preferentemente asociados a unos auriculares para su uso por parte del cámara y por parte del vendedor respectivamente, para poder escuchar a los clientes de manera simultánea sin la necesidad de que el vendedor tenga que transmitir los comentarios del cliente en relación con los productos que está viendo y que provocarán la necesidad de desplazar el dispositivo por el punto de venta en función de los deseos del cliente. Finally, it should be noted that both the smart touch tablet and the smartphone are preferably associated with headphones for use by the cameraman and the salesperson respectively, in order to listen to customers simultaneously without the need for them to the seller has to pass on the comments of the customer in relation to the products they are viewing and that will cause the need to move the device around the point of sale based on the customer's wishes.
De esta forma, el cámara controla el movimiento del dispositivo de la invención y ejecuta su desplazamiento por el punto de venta conforme a las opiniones del cliente y las sugerencias del vendedor, permitiendo al usuario circular virtualmente por el punto de venta y observar todos los productos deseados sin la necesidad de encontrarse de manera física allí. In this way, the cameraman controls the movement of the device of the invention and executes its movement through the point of sale according to the opinions of the client and the suggestions of the seller, allowing the user to circulate virtually through the point of sale and observe all the products. desired without the need to be physically there.
Así, el dispositivo de la invención facilita la interacción del cliente con el vendedor consiguiendo una inmersión completa en el espacio, empleando para ello un dispositivo de alta versatilidad que reproduce de forma exacta los productos a comercializar. Así, la elección de los componentes que constituyen el dispositivo y más concretamente la cámara de video profesional combinada con el foco de luz suave de corto alcance, minimiza al máximo la alteración de los colores, detalles, texturas y terminaciones de los productos a seleccionar que se encuentran en el punto de venta. Es decir, a pesar de que cuando se procede a realizar una codificación digital y descodificación tiene lugar una alteración de colores, la presente invención permite una reducción de dicha alteración a la mínima expresión. Thus, the device of the invention facilitates the interaction of the customer with the vendor, achieving complete immersion in space, using a highly versatile device that accurately reproduces the products to be marketed. Thus, the choice of the components that make up the device and more specifically the professional video camera combined with the short-range soft light focus, minimizes to the maximum the alteration of the colors, details, textures and finishes of the products to be selected that They are at the point of sale. That is to say, despite the fact that when a digital encoding and decoding is carried out an alteration of colors takes place, the present invention allows a reduction of said alteration to the minimum expression.
BREVE DESCRIPCIÓN DE LOS DIBUJOS BRIEF DESCRIPTION OF THE DRAWINGS
Para completar la descripción que seguidamente se va a realizar y con objeto de ayudar a una mejor comprensión de las características del invento, se acompaña como parte integrante de dicha descripción, una figura donde con carácter ilustrativo y no limitativo, se ha representado lo siguiente: To complete the description that is going to be made below and in order to help a better understanding of the characteristics of the invention, a figure is attached as an integral part of said description, where, for illustrative and non-limiting purposes, the following has been represented:
La figura 1.- Muestra una vista en perspectiva del dispositivo para la atención remota de un cliente conforme a la realización preferente de la invención. Figure 1.- Shows a perspective view of the device for remote customer service in accordance with the preferred embodiment of the invention.
REALIZACIÓN PREFERENTE DE LA INVENCIÓN PREFERRED EMBODIMENT OF THE INVENTION
En la figura reseñada se observa un ejemplo de realización preferente de la invención relativa a un dispositivo para la atención remota de un cliente desde un punto de venta. The figure outlined shows a preferred embodiment of the invention relating to a device for remote customer service from a point of sale.
Concretamente, en la figura 1 se muestra una representación del dispositivo de la invención que en su realización preferente se constituye por un trípode (1), una tableta inteligente táctil (2), un soporte, una cámara de video profesional (5), una capturadora (4), un foco de luz suave (6) y un teléfono inteligente. Adicionalmente, el trípode (1 ) presenta un bastidor (7) para dotar al conjunto de mayor estabilidad. Specifically, figure 1 shows a representation of the device of the invention, which in its preferred embodiment is made up of a tripod (1), a smart touch tablet (2), a support, a professional video camera (5), a capture camera (4), a soft light bulb (6) and a smartphone. Additionally, the tripod (1) has a frame (7) to provide the assembly with greater stability.
De esta manera en la figura 1 se observa que el trípode (1 ) del dispositivo para la atención remota, está integrado por: apoyos telescópicos (8) regulables para la regulación en altura de la cámara profesional (5), ruedas (9) para la movilidad del dispositivo para la atención remota por todos los espacios habilitados a tal fin y un cabezal (3) de video fluido para dotarlo de movimiento suave. Preferentemente, las ruedas (9) del trípode (1) se integran por polipropileno y son conocidas comúnmente como ruedas tipo ‘Dolly’. In this way, in figure 1 it can be seen that the tripod (1) of the device for remote attention is made up of: adjustable telescopic supports (8) for adjusting the height of the professional camera (5), wheels (9) for the mobility of the device for remote care through all the spaces set up for this purpose and a fluid video head (3) to provide it with smooth movement. Preferably, the wheels (9) of the tripod (1) are made of polypropylene and are commonly known as 'Dolly' type wheels.
De esta forma, la libertad de movimiento del dispositivo se alcanza gracias a la inclusión de baterías que alimentan a la tableta inteligente táctil (2), a la cámara de video profesional (5) y al foco de luz suave (6). Por otro lado, se posibilita la comunicación en remoto entre cliente- vendedor y la escucha del cámara gracias a que la tableta inteligente táctil (2) y el teléfono inteligente se enlazan entre ellos a través de una aplicación. In this way, the freedom of movement of the device is achieved thanks to the inclusion of batteries that feed the smart touch tablet (2), the professional video camera (5) and the soft light bulb (6). On the other hand, remote communication between customer-seller and listening to the camera is possible thanks to the fact that the smart touch tablet (2) and the smartphone are linked to each other through an application.
Ventajosamente, esta configuración ofrece al vendedor una movilidad completa por el punto de venta sin necesidad cables durante su uso, permitiendo mostrar en detalle los productos de interés al cliente que se encuentra conectado de forma remota. Advantageously, this configuration offers the seller complete mobility through the point of sale without the need for cables during use, allowing the products of interest to be displayed in detail to the customer who is connected remotely.
Con el fin de dotar de mayor funcionalidad al dispositivo de la presente invención, los elementos que lo integran presentan de acuerdo a una realización preferente de la presente invención las siguientes características técnicas: In order to provide the device of the present invention with greater functionality, the elements that make it up have, according to a preferred embodiment of the present invention, the following technical characteristics:
- La tableta inteligente táctil (2) esta provista de una batería. La tableta inteligente táctil (2) presenta una superficie de, al menos, 10” y de una salida de USB3 para su recarga. La cámara de video profesional (5) está fijada al cabezal (3) del trípode (1 ), dotándola de rotación y movimiento vertical, estando la cámara de video profesional (5) provista de una batería de 4K para máxima calidad de vídeo. - The smart touch tablet (2) is provided with a battery. The smart touch tablet (2) has a surface of at least 10” and a USB3 output for recharging. The professional video camera (5) is fixed to the head (3) of the tripod (1), providing it with rotation and vertical movement, the professional video camera (5) being provided with a 4K battery for maximum video quality.
- La capturadora (4) se encuentra asociada a la cámara de video profesional (5) y a la tableta inteligente táctil (2) para transformar las imágenes tomadas por la cámara de video profesional (5) en datos que envía a la tableta inteligente táctil (2). - The capture device (4) is associated with the professional video camera (5) and the smart touch tablet (2) to transform the images taken by the professional video camera (5) into data that is sent to the smart touch tablet ( 2).
El foco de luz suave (6) de corto alcance provisto de una batería, que no altera colores y que aporta buena presencia al comercial. Finalmente, destacar que, con objeto de mejorar la experiencia del cliente, el foco de luz suave (6) presenta un regulador de intensidad de la luz el cual permite adecuar la cantidad de luz proyectada a la temperatura ambiental en función de los colores del entorno. The short-range soft light bulb (6) provided with a battery, which does not alter colors and provides a good presence to the commercial. Finally, note that, in order to improve the customer experience, the soft light bulb (6) has a light intensity regulator which allows the amount of light projected to be adjusted to the ambient temperature depending on the colors of the environment. .
Por todo lo anterior, cabe señalar que el dispositivo para la atención remota de la presente invención permite la inmersión completa del cliente en el punto de venta, de forma que facilita su integración completa con el entorno como si se encontrase físicamente en el punto de venta. For all of the above, it should be noted that the device for remote service of the present invention allows complete immersion of the customer at the point of sale, in such a way that it facilitates their complete integration with the environment as if they were physically at the point of sale. .

Claims

R E I V I N D I C A C I O N E S
1a.- Dispositivo para la atención remota de un cliente, que comprende: 1 a.- Device for the remote attention of a client, which includes:
Un trípode (1) integrado por, al menos: A tripod (1) made up of at least:
- apoyos telescópicos (8) regulables, - adjustable telescopic supports (8),
- ruedas (9), y - wheels (9), and
- un cabezal (3) - a head (3)
- Una tableta inteligente táctil (2) provista de batería - A smart touch tablet (2) equipped with a battery
- Un soporte para la tableta inteligente táctil (2) - A support for the touch smart tablet (2)
- Una cámara de video profesional (5) provista de batería, la cual está fijada al cabezal (3) del trípode (1), dotándola de rotación y movimiento vertical. - A professional video camera (5) equipped with a battery, which is fixed to the head (3) of the tripod (1), providing it with rotation and vertical movement.
- Una capturadora (4) asociada a la cámara (5) y a la tableta inteligente táctil (2) para transformar las imágenes tomadas por la cámara (5) en datos que envía a la tableta inteligente táctil (2). - A capture device (4) associated with the camera (5) and the smart touch tablet (2) to transform the images taken by the camera (5) into data that it sends to the smart touch tablet (2).
- Un foco de luz suave (6) provisto de batería - A soft light bulb (6) equipped with a battery
- Un teléfono inteligente caracterizado por que el dispositivo para la atención remota presenta movilidad por las ruedas (9) y autonomía por la presencia de baterías que alimentan a la tableta inteligente táctil (2), a la cámara de video profesional (5) y al foco de luz suave (6) mientras la tableta inteligente táctil (2) y el teléfono inteligente se enlazan para la atención remota a un cliente a través de una aplicación. - A smartphone characterized in that the device for remote care presents mobility due to the wheels (9) and autonomy due to the presence of batteries that feed the smart touch tablet (2), the professional video camera (5) and the soft light bulb (6) while the smart touch tablet (2) and the smartphone are linked for remote customer service through an application.
2a.- Dispositivo para la atención remota de un cliente, según reivindicación 1a, caracterizado por que la tableta inteligente táctil (2) se encuentra asociada a unos auriculares. 2. Device for remote customer service, according to claim 1, characterized in that the smart touch tablet (2) is associated with headphones.
3a.- Dispositivo para la atención remota de un cliente, según reivindicación 1a, caracterizado por que el teléfono inteligente se encuentra asociado a unos auriculares. 3 .- Device for remote customer service, according to claim 1, characterized in that the smartphone is associated with headphones.
4a.- Dispositivo para la atención remota de un cliente, según reivindicación 1a, caracterizado por que el foco de luz suave (6) presenta un regulador de intensidad de la luz. 4 .- Device for remote customer service, according to claim 1, characterized in that the soft light bulb (6) has a light intensity regulator.
5a.- Dispositivo para la atención remota de un cliente, según reivindicación 1a, caracterizado por que el trípode (1) presenta un bastidor (7). 5.- Device for remote customer service, according to claim 1, characterized because the tripod (1) has a frame (7).
6a.- Dispositivo para la atención remota de un cliente, según reivindicación 1a, caracterizado por que la capturadora (4) presenta una salida SDI-HD y una entrada USB3. 6. Device for remote customer service, according to claim 1, characterized in that the capture device (4) has an SDI-HD output and a USB3 input.
PCT/ES2022/070426 2021-07-05 2022-07-04 Remote customer service device WO2023281143A1 (en)

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ES202131397U ES1274944Y (en) 2021-07-05 2021-07-05 DEVICE FOR REMOTE ATTENTION OF A CUSTOMER
ESU202131397 2021-07-05

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