WO2023231487A1 - 订单处理方法、装置、电子设备和计算机可读介质 - Google Patents

订单处理方法、装置、电子设备和计算机可读介质 Download PDF

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Publication number
WO2023231487A1
WO2023231487A1 PCT/CN2023/079767 CN2023079767W WO2023231487A1 WO 2023231487 A1 WO2023231487 A1 WO 2023231487A1 CN 2023079767 W CN2023079767 W CN 2023079767W WO 2023231487 A1 WO2023231487 A1 WO 2023231487A1
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WIPO (PCT)
Prior art keywords
address information
delivery
order
information
delivery address
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PCT/CN2023/079767
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English (en)
French (fr)
Inventor
严飞
牛迪
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北京京东乾石科技有限公司
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Publication of WO2023231487A1 publication Critical patent/WO2023231487A1/zh

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]

Definitions

  • Embodiments of the present disclosure relate to the field of logistics technology, and specifically to order processing methods, devices, electronic devices and computer-readable media.
  • some embodiments of the present disclosure provide an order processing method, which method includes: determining whether the shipping address information entered by the user on the order generation page is detailed shipping address information; responding to determining that it is not a detailed shipping address information to determine the shipping address information Whether a logistics site exists in the indicated location area; in response to determining that a logistics site exists, an order is generated according to the information on the order generation page.
  • some embodiments of the present disclosure provide an order processing device, which includes: an address determination unit configured to determine whether the shipping address information input by the user on the order generation page is detailed shipping address information; a site The determination unit is configured to determine whether a logistics site exists in the location area indicated by the delivery address information in response to determining that the delivery address information is not detailed; the order generation unit is configured to respond to determining that the logistics site exists, and generate the page according to the order Information generates orders.
  • some embodiments of the present disclosure provide an electronic device, including: at least one processor; a storage device on which at least one program is stored, and when the at least one program is executed by at least one processor, at least one process
  • the device implements the method described in any implementation manner of the above first aspect.
  • some embodiments of the present disclosure provide a computer-readable medium on which a computer program is stored, wherein when the program is executed by a processor, the method described in any implementation manner of the first aspect is implemented.
  • Figure 1 is an architectural diagram of an exemplary system in which some embodiments of the present disclosure may be applied;
  • FIG. 2 is a flowchart of some embodiments of an order processing method according to the present disclosure
  • Figure 3 is a flow chart of other embodiments of an order processing method according to the present disclosure.
  • Figure 4 is a schematic diagram of an application scenario of an order processing method according to some embodiments of the present disclosure.
  • Figure 5 is a schematic structural diagram of some embodiments of an order processing device according to the present disclosure.
  • Figure 6 is a schematic structural diagram of an electronic device suitable for implementing some embodiments of the present disclosure.
  • some embodiments of the present disclosure provide an order processing method and device, which can generate an order even if the user does not specify a detailed delivery address. This will satisfy users' ordering needs when they are unsure of the future delivery location, which will help increase order volume.
  • FIG. 1 illustrates an exemplary system architecture 100 to which an order processing method or order processing device according to some embodiments of the present disclosure may be applied.
  • the system architecture 100 may include a terminal device 101 , a network 102 and a server 103 .
  • Network 102 may be a medium used to provide a communication link between terminal device 101 and server 103 .
  • Network 102 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.
  • the user can use the terminal device 101 to interact with the server 103 through the network 102 to receive or send messages, etc.
  • Various client applications can be installed on the terminal device 101, such as shopping applications, logistics and express delivery applications, and instant messaging tools.
  • the terminal device 101 here may be hardware or software.
  • the terminal device 101 can be various electronic devices with a display screen, including but not limited to smart phones, tablet computers, e-book readers, laptop computers, desktop computers, and so on.
  • the terminal device 101 is software, it can be installed in the electronic devices listed above. It may be implemented, for example, as multiple software or software modules for providing distributed services, or as a single software or software module. There are no specific limitations here.
  • the server 103 may be a server that provides various services.
  • the server 103 may be a background server that provides support for applications installed on the terminal device 101.
  • the user can input the delivery address information on the order generation page displayed on the terminal device 101.
  • the server 103 can receive the delivery address information and perform analysis and processing. And the processing results (such as the generated order) can be sent to the terminal device 101 for feedback to the user.
  • the server 103 here can also be hardware or software.
  • the server 103 can be implemented as a distributed server cluster composed of multiple servers, or it can be implemented as a single server.
  • the server 103 is software, it may be implemented as multiple software or software modules for providing distributed services, or it may be implemented as a single software or software module. There are no specific limitations here.
  • the method provided by the embodiment of the present disclosure can be executed by the server 103 or the terminal device 101.
  • the device may be provided in the server 103 or in the terminal device 101. There are no specific limitations here.
  • a process 200 is shown for some embodiments of an order processing method according to the present disclosure.
  • the method includes the following steps:
  • Step 201 Determine whether the delivery address information entered by the user on the order generation page is detailed delivery address information.
  • the user can place an order on an application installed on the terminal device (such as the terminal device 101 shown in Figure 1), and can enter the shipping address information on the order generation page.
  • the execution subject of the order processing method for example, the server 103 shown in FIG. 1
  • the delivery address information can be determined whether the delivery address information is detailed delivery address information.
  • the above-mentioned order generation page may be a page that contains the information required for the order to generate the order.
  • the information required for an order can usually include but is not limited to at least one of the following: sender information, shipping address information, item information, order amount, recipient information, receiving address information, etc. Users can edit the above information on the order generation page.
  • the way the user inputs information is not limited here, for example, it can be voice input, manual input, scan input, etc.
  • the delivery address information input by the user may be detailed delivery address information or non-detailed delivery address information.
  • the detailed delivery address information is usually the address information where the item can be accurately delivered to the recipient according to the location indicated by the information. It can generally contain multi-level address and detailed address information.
  • the multi-level address may be a third-level address (such as province, city, district or county) or a fourth-level address (such as province, city, district or county, street or town).
  • the detailed address may be an address that at least contains address-level information such as a community (or village) name.
  • the detailed address can be the fifth-level address among the five-level addresses, such as the building number, unit number, and door of a certain community.
  • the non-detailed delivery address information can be address information that does not include the above detailed address. That is to say, the non-detailed delivery address can be a multi-level address with an address level less than or equal to a fourth-level address, such as a second-level address or a third-level address.
  • the delivery address information input by the user can be multi-level address information with an address level less than a four-level address.
  • the above delivery address information may be secondary or tertiary address information. in this case, Users can only specify the city (or city + district or county) where the goods will be received. This will help improve users’ ordering efficiency.
  • the above-mentioned order generation page may also be provided with an order mode control.
  • the order mode control can be used to indicate whether the order is a fuzzy order. Among them, ambiguous orders are usually orders whose shipping address is not the detailed shipping address. When the user triggers the order mode control, it means that the user wants to place a fuzzy order. In this case, when the user enters the shipping address information, the order generation page can provide candidate address information that supports fuzzy order placement for the user to choose.
  • the execution subject can determine whether the above delivery address information is detailed delivery address information through various methods.
  • the execution subject can first divide the delivery address information according to the division standard of address level (such as five-level address). Afterwards, it can be determined whether the divided delivery address information contains preset level address (such as fifth-level address or fourth-level address) information. If included, it can be determined that the delivery address information is detailed delivery address information. If it is not included, it can be determined that the shipping address information is not detailed shipping address information.
  • the execution subject can determine which level of address information the divided shipping address information belongs to. And it can determine whether the address level it belongs to is greater than the preset address level (such as a fourth-level address). If it is greater than this, it means that the delivery address information is detailed delivery address information. If it is not larger, it means it is not detailed shipping address information.
  • the execution subject can also determine whether the delivery address information input by the user is detailed delivery address information based on the status of the above order mode control. It can be understood that if the order mode control is triggered, the execution subject can determine that the delivery address information is not the detailed delivery address information. On the contrary, it can be determined that the delivery address information is detailed delivery address information.
  • the execution subject can execute step 203, that is, generate an order based on the information on the order generation page. If the above shipping address information is not detailed shipping address information, the execution subject can continue to execute step 202.
  • Step 202 In response to determining that the delivery address information is not detailed, determine whether a logistics site exists in the location area indicated by the delivery address information.
  • the execution subject can further determine whether there is a logistics site in the location area indicated by the delivery address information.
  • the logistics sites can be sites or outlets set up according to logistics distribution needs, such as sorting centers, express outlets, etc. For example, after an express delivery arrives in a certain city, it will be transported from the main sorting center in that city to the district sorting center to which it belongs. Afterwards, it will be transported by the district sorting center to its subordinate express delivery branch. Transported downwards in sequence until the end logistics station.
  • the end logistics site here is usually the end of all levels of logistics sites. Generally, the delivery tasks of items are generated at the terminal logistics site and the items are delivered to the recipients. That is, the delivery site that performs the final delivery task.
  • the execution subject can match the location area indicated by the delivery address information with the location area covered by the logistics site. If there is a matching location area, it means there is a logistics site. In this case, the execution subject can continue to execute step 203. If there is no matching location area, it means that there is no logistics site. At this time, the order cannot be generated.
  • the execution entity can generate prompt information to indicate that the order cannot be generated, such as "delivery is not supported in this area", or "please enter the detailed delivery address", etc. The execution subject can send the prompt information to the user so that the user can understand the problem and correct it in time.
  • the above-mentioned logistics site can also be a logistics site that supports fuzzy delivery.
  • the execution subject can determine whether there is a logistics site that supports fuzzy delivery in the location area indicated by the delivery address information, or whether the logistics site to which the delivery address information belongs supports fuzzy delivery.
  • Step 203 In response to determining that a logistics site exists, generate an order based on the information on the order generation page.
  • the execution subject can generate an order based on the information on the order generation page.
  • the execution subject can generate the order and order number based on the order time, item information, recipient information, delivery address information, etc. in the order generation page. It can be understood that, in order to easily distinguish it from a traditional order (an order with a detailed delivery address), when the order is generated, an identifier can also be added to the order, or the order can be distinguished by an order number.
  • the way the logo is expressed is also not limited, such as colors, symbols, images, etc.
  • the order processing methods of some embodiments of the present disclosure can be used in Even if the user is unable to determine the detailed address of the future delivery location, the user's ordering needs can also be met. That is to say, if there is a logistics site in the location area indicated by the non-detailed delivery address information entered by the user, the order can be generated based on the information on the order generation page. This can satisfy users’ ordering demands under different circumstances and improve user experience. It also helps to further increase order volume.
  • a process 300 of other embodiments of an order processing method according to the present disclosure is shown.
  • the method includes the following steps:
  • Step 301 Determine whether the delivery address information entered by the user on the order generation page is detailed delivery address information.
  • the execution subject of the order processing method can determine whether the shipping address information is detailed shipping address information.
  • the shipping address information is entered by the user on the order generation page.
  • Step 302 In response to determining that the delivery address information is not detailed, determine whether a logistics site exists in the location area indicated by the delivery address information.
  • the execution subject may determine whether a logistics site exists in the location area indicated by the delivery address information. For the specific process, please refer to the relevant description of step 202 in the embodiment of FIG. 2 and will not be described again here.
  • Step 303 In response to determining that a logistics site exists, generate an order based on the information on the order generation page.
  • the execution subject may generate an order based on the information on the order generation page.
  • the execution subject may generate an order based on the information on the order generation page.
  • Step 304 In response to determining that the items associated with the order have arrived at the destination logistics site, notification information for completing the delivery address is sent to the user.
  • the execution subject may send notification information to the user.
  • the notification information may be information indicating a complete delivery address, and its specific content is not limited.
  • the destination logistics site may be a logistics site that meets the preset conditions among the logistics sites to which the delivery address information belongs.
  • the preset conditions here can be the lowest level (lowest level or bottom score) among each logistics site. branch) logistics site.
  • the delivery address of an order is XX District, XX City.
  • the logistics site to which the delivery address belongs is responsible for the logistics site of the delivery address, including the city sorting center and the XX district sorting center. Because the XX district sorting center is a subordinate of the city sorting center. Therefore, the destination logistics site of this order can be the XX district sorting center.
  • the execution subject can adjust the status of the order to the temporary storage status. That is to say, when the items associated with the order arrive at the destination logistics site, the items can be temporarily stored due to the lack of a more detailed delivery address. That is, the order will not be processed first, waiting for the user to complete the delivery address information. If the user fails to complete the delivery address within the specified period (or time), the items in the order can be returned in reverse. If the completed delivery address information is received within the specified period (or time), step 305 can be continued.
  • Step 305 In response to receiving the completed delivery address information sent by the user, update the order information.
  • the execution subject can update the order information. For example, you can update the shipping address information in the order. For another example, the waybill information of the order can be updated.
  • the temporary storage of the order can be released, that is, the temporary storage status of the order can be canceled, so that the order can be distributed to the corresponding lower-level logistics site.
  • the improved delivery address information here can also be detailed delivery address information or non-detailed delivery address information.
  • the delivery address information can be the address information that can determine the terminal logistics site.
  • the improved delivery address information can be fourth-level address information, or address range information covered by the terminal logistics site.
  • the execution subject can determine whether the location indicated by the completed delivery address information exists and whether there is a corresponding terminal logistics site. In other words, based on the improved delivery address information, can the end logistics site be determined to determine the specific delivery area. If it is determined that there is an end logistics site, the delivery address information of the order can be updated to the improved delivery address information.
  • Step 306 In response to determining that the item has arrived at the terminal logistics site, a delivery task for the item is generated based on the improved delivery address information.
  • the execution entity can receive the goods based on the completed Address information is used to generate item delivery tasks for item delivery.
  • the execution subject can determine the location indicated by the completed delivery address information as the delivery address of the item, thereby delivering the item.
  • the delivery task of the item may include at least one of the following: generating a manual delivery task of the item to use a manual delivery method to deliver the item to the user or the target pick-up site; generating an unmanned delivery task of the item to use an unmanned delivery method.
  • Equipment delivery method delivering items to users. Among them, unmanned equipment includes unmanned vehicles and drones.
  • the target pickup site here is usually a pickup site located near the item's delivery address.
  • the specific delivery process can be divided into the following situations: the delivery personnel go out to deliver the goods, and deliver the goods to the person according to the delivery address; the delivery personnel go out to deliver the goods, and put the items into a nearby self-pickup cabinet or pick up according to the delivery address.
  • Point station or collection point, etc.
  • the unmanned vehicle or drone, etc.
  • the site will be transferred to crowdsourcing
  • crowdsourcing personnel part-time delivery personnel
  • the execution subject can determine whether the completed delivery address information is detailed delivery address information. For details, please refer to the above determination process. Afterwards, if it is determined to be detailed delivery address information, the location indicated by the completed delivery address information can be determined as the delivery address of the item. If it is determined that it is not the detailed delivery address information, the user's real-time location information can be obtained. And the location indicated by the real-time location information can be determined as the delivery address of the item.
  • the execution subject can obtain the user's real-time location information through the positioning function of the terminal device used by the user.
  • the execution subject can obtain the user's real-time location information. It can then be determined whether the real-time location information matches the refined delivery address information. The matching here can be the same or close, such as the distance difference is within a set range. If it is determined that the two pieces of information do not match, the location indicated by the real-time location information can be determined as the delivery address of the item. In this way, it is possible to avoid or reduce the situation in which items cannot be delivered accurately due to differences between the completed delivery address information and the real-time location information. At the same time, it also helps to improve the delivery efficiency of items and avoid repeated delivery by delivery personnel.
  • the execution subject may first send operation information for confirming the delivery address to the user.
  • the operation information may include information representing delivery based on delivery address information and information representing delivery based on real-time location information. Furthermore, based on the user's confirmation results, the delivery address of the item can be determined.
  • the execution subject can determine the location indicated by the completed delivery address information as the delivery address of the item. For another example, if the user confirms delivery according to the real-time location information, the execution subject can determine the location indicated by the user's real-time location information as the delivery address of the item. This enables dynamic adjustment of the delivery address and improves the flexibility of user choice. Especially for bulky or heavier items that are difficult to carry.
  • the delivery address information is often filled in and confirmed by the user in advance. For unfamiliar geographical locations, there may be errors in filling in the information. Before delivery, by confirming the delivery address with the user, it can also avoid the situation where the user's real-time location and the delivery address information are different, thereby ensuring the accurate delivery of the item.
  • the execution subject can also send prompt information to the user for enabling positioning. This makes it easy to obtain the user's real-time location information in a timely manner and improve the efficiency of item delivery.
  • the order processing method provided by some embodiments of the present disclosure further improves the order transportation and distribution processing process. In this way, even if the delivery address is a non-detailed delivery address when placing an order, it can also be ensured that the ordered items can be delivered accurately.
  • the present disclosure provides Some embodiments of the order processing device, these device embodiments correspond to those method embodiments shown in Figures 2 and 3, and the device can be applied in various electronic devices.
  • the order processing device 500 of some embodiments may include: an address determination unit 501, configured to determine whether the delivery address information entered by the user on the order generation page is detailed delivery address information; a site determination unit 502, is configured to determine whether a logistics site exists in the location area indicated by the delivery address information in response to determining that it is not detailed delivery address information; the order generation unit 503 is configured to respond to determining that a logistics site exists, and generates the order based on the information on the order generation page Order.
  • an address determination unit 501 configured to determine whether the delivery address information entered by the user on the order generation page is detailed delivery address information
  • a site determination unit 502 is configured to determine whether a logistics site exists in the location area indicated by the delivery address information in response to determining that it is not detailed delivery address information
  • the order generation unit 503 is configured to respond to determining that a logistics site exists, and generates the order based on the information on the order generation page Order.
  • the device 500 further includes: a sending unit (not shown in Figure 5) configured to send notification information for completing the delivery address to the user in response to determining that the items associated with the order have arrived at the destination logistics site.
  • the destination logistics site is a logistics site that meets the preset conditions among the logistics sites to which the delivery address information belongs;
  • the update unit (not shown in Figure 5) is configured to respond to receiving the completed delivery sent by the user. Address information, update order information.
  • the device 500 further includes a temporary storage unit configured to adjust the status of the order to a temporary storage status in response to determining that the items associated with the order have arrived at the destination logistics site; and the update unit is configured to update the receipt of the order. Shipping address information, and the temporary status of the canceled order.
  • the update unit is configured to determine whether a corresponding terminal logistics site exists at the location indicated by the received improved delivery address information; in response to determining that there is, update the order's delivery address information to the completed location. Shipping address information.
  • the device 500 further includes: a task generation unit (not shown in Figure 5), configured to generate a delivery task for the item based on the improved delivery address information in response to determining that the item has arrived at the terminal logistics site.
  • a task generation unit (not shown in Figure 5), configured to generate a delivery task for the item based on the improved delivery address information in response to determining that the item has arrived at the terminal logistics site.
  • the task generation unit may be configured to determine whether the completed delivery address information is detailed delivery address information; in response to determining that it is detailed delivery address information, the location indicated by the completed delivery address information, Identified as the shipping address for the item.
  • the task generation unit is further configured to obtain the user's real-time location information in response to determining that it is not detailed delivery address information; and determine the location indicated by the real-time location information as the delivery address of the item.
  • the task generation unit may be configured to send operation information for confirming the delivery address to the user, where the operation information includes information representing delivery according to delivery address information, information representing delivery according to real-time location information; based on The user's confirmation result determines the delivery address of the item.
  • the task generation unit is configured to, in response to determining delivery according to real-time location information, send prompt information to the user for enabling positioning; and determine the location indicated by the acquired real-time location information of the user as the delivery of the item. address.
  • the task generation unit is configured to at least one of the following: generate a manual delivery task of items to use manual delivery to deliver the items to the user or the target pickup site; generate an unmanned delivery task of items to use manual delivery.
  • the input shipping address information may be multi-level address information with an address level less than a four-level address.
  • the input shipping address information is secondary address information.
  • the units recorded in the device 500 correspond to various steps in the method described with reference to FIGS. 2 and 3 . Therefore, the operations, features and beneficial effects described above for the method are also applicable to the device 500 and the units included therein, and will not be described again here.
  • FIG. 6 a schematic structural diagram of an electronic device (eg, the server in FIG. 1 ) 600 suitable for implementing some embodiments of the present disclosure is shown.
  • the electronic device shown in FIG. 6 is only an example and should not bring any limitations to the functions and scope of use of the embodiments of the present disclosure.
  • the electronic device 600 may include a processing device (eg, central processing unit, graphics processor, etc.) 601, which may be loaded into a random access device according to a program stored in a read-only memory (ROM) 602 or from a storage device 608.
  • the program in the memory (RAM) 603 executes various appropriate actions and processes.
  • various programs and data required for the operation of the electronic device 600 are also stored.
  • the processing device 601, ROM 602 and RAM 603 are connected to each other via a bus 604.
  • An input/output (I/O) interface 605 is also connected to bus 604.
  • the following devices may be connected to the I/O interface 605: including, for example, a touch screen, a touch Input devices 606 such as tablets, keyboards, mice, cameras, microphones, accelerometers, gyroscopes, etc.; output devices 607 including, for example, liquid crystal displays (LCD), speakers, vibrators, etc.; storage devices 608 including, for example, tapes, hard disks, etc.; and communication device 609.
  • Communication device 609 may allow electronic device 600 to communicate wirelessly or wiredly with other devices to exchange data.
  • FIG. 6 illustrates electronic device 600 with various means, it should be understood that implementation or availability of all illustrated means is not required. More or fewer means may alternatively be implemented or provided. Each block shown in Figure 6 may represent one device, or may represent multiple devices as needed.
  • the processes described above with reference to the flowcharts may be implemented as a computer software program.
  • some embodiments of the present disclosure include a computer program product including a computer program carried on a computer-readable medium, the computer program containing program code for performing the method illustrated in the flowchart.
  • the computer program may be downloaded and installed from the network via communication device 609, or from storage device 608, or from ROM 602.
  • the processing device 601 the above-described functions defined in the methods of some embodiments of the present disclosure are performed.
  • the computer-readable medium recorded in some embodiments of the present disclosure may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the above two.
  • the computer-readable storage medium may be, for example, but is not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus or device, or any combination thereof. More specific examples of computer readable storage media may include, but are not limited to: an electrical connection having at least one conductor, a portable computer disk, a hard disk, random access memory (RAM), read only memory (ROM), erasable programmable memory Read memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • a computer-readable storage medium may be any tangible medium that contains or stores a program for use by or in connection with an instruction execution system, apparatus, or device.
  • the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, carrying computer-readable program code therein. Such propagated data signals can take many forms, including but not limited to electromagnetic signals signal, optical signal, or any suitable combination of the above.
  • a computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium that can send, propagate, or transmit a program for use by or in connection with an instruction execution system, apparatus, or device .
  • Program code embodied on a computer-readable medium may be transmitted using any suitable medium, including but not limited to: wire, optical cable, RF (radio frequency), etc., or any suitable combination of the above.
  • the client and server can communicate using any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and can communicate with digital data in any form or medium.
  • Communications e.g., communications network
  • communications networks include local area networks (“LAN”), wide area networks (“WAN”), the Internet (e.g., the Internet), and end-to-end networks (e.g., ad hoc end-to-end networks), as well as any currently known or developed in the future network of.
  • the above-mentioned computer-readable medium may be included in the above-mentioned electronic device; it may also exist independently without being assembled into the electronic device.
  • the computer-readable medium carries one or more programs. When the one or more programs are executed by the electronic device, the electronic device: determines whether the delivery address information entered by the user on the order generation page is a detailed delivery address. information; in response to determining that the delivery address information is not detailed, determine whether a logistics site exists in the location area indicated by the delivery address information; in response to determining that a logistics site exists, generate an order based on the information on the order generation page.
  • computer program code for performing operations of some embodiments of the present disclosure may be written in one or more programming languages, including object-oriented programming languages—such as Java, Smalltalk, C++, or a combination thereof , also includes conventional procedural programming languages—such as "C" or similar programming languages.
  • the program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server.
  • the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (such as an Internet service provider). connected via the Internet).
  • LAN local area network
  • WAN wide area network
  • Internet service provider such as an Internet service provider
  • each block in the flowchart or block diagrams may represent a module, segment, or portion of code that contains at least one operable function for implementing the specified logical function.
  • Execute instructions may also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown one after another may actually execute substantially in parallel, or they may sometimes execute in the reverse order, depending on the functionality involved.
  • each block of the block diagram and/or flowchart illustration, and combinations of blocks in the block diagram and/or flowchart illustration can be implemented by special purpose hardware-based systems that perform the specified functions or operations. , or can be implemented using a combination of specialized hardware and computer instructions.
  • the units described in some embodiments of the present disclosure may be implemented in software or hardware.
  • the described unit may also be provided in a processor, for example, it may be described as follows: a processor includes an address determination unit, a site determination unit and an order generation unit. Among them, the names of these units do not constitute a limitation on the unit itself under certain circumstances.
  • the address determination unit can also be described as "determining whether the delivery address information entered by the user on the order generation page is a detailed delivery address.” unit of information”.
  • exemplary types of hardware logic components include: Field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), Systems on Chips (SOCs), Complex Programmable Logical device (CPLD) and so on.
  • FPGAs Field Programmable Gate Arrays
  • ASICs Application Specific Integrated Circuits
  • ASSPs Application Specific Standard Products
  • SOCs Systems on Chips
  • CPLD Complex Programmable Logical device

Abstract

订单处理方法、装置、电子设备和计算机可读介质。所述方法包括：确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息；响应于确定不是详细收货地址信息，确定收货地址信息所指示的位置区域是否存在物流站点；响应于确定存在物流站点，根据订单生成页面的信息生成订单。

Description

订单处理方法、装置、电子设备和计算机可读介质
相关申请的交叉引用
本申请要求于申请日为2022年05月30日提交的，申请号为202210597015.5、发明名称为“订单处理方法、装置、电子设备和计算机可读介质”的中国专利申请的优先权，其全部内容作为整体并入本申请中。
技术领域
本公开的实施例涉及物流技术领域，具体涉及订单处理方法、装置、电子设备和计算机可读介质。
背景技术
随着互联网技术的发展，网上购物和网上办事(如生活交费、快递下单等)日趋常态化。目前在快递行业接单时，通常需要用户填写详细的收货地址，否则无法接单。也就是说，如果用户在下单时无法确认未来收件时的位置，那么就不能下单。
发明内容
本公开的内容部分用于以简要的形式介绍构思，这些构思将在后面的具体实施方式部分被详细描述。本公开的内容部分并不旨在标识要求保护的技术方案的关键特征或必要特征，也不旨在用于限制所要求的保护的技术方案的范围。本公开的一些实施例提出了订单处理方法、装置、电子设备和计算机可读介质，来解决以上背景技术部分提到的技术问题中的一项或多项。
第一方面，本公开的一些实施例提供了一种订单处理方法，该方法包括：确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息；响应于确定不是详细收货地址信息，确定收货地址信息 所指示的位置区域是否存在物流站点；响应于确定存在物流站点，根据订单生成页面的信息生成订单。
第二方面，本公开的一些实施例提供了一种订单处理装置，该装置包括：地址确定单元，被配置成确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息；站点确定单元，被配置成响应于确定不是详细收货地址信息，确定收货地址信息所指示的位置区域是否存在物流站点；订单生成单元，被配置成响应于确定存在物流站点，根据订单生成页面的信息生成订单。
第三方面，本公开的一些实施例提供了一种电子设备，包括：至少一个处理器；存储装置，其上存储有至少一个程序，当至少一个程序被至少一个处理器执行，使得至少一个处理器实现上述第一方面中任一实现方式所描述的方法。
第四方面，本公开的一些实施例提供了一种计算机可读介质，其上存储有计算机程序，其中，程序被处理器执行时实现上述第一方面中任一实现方式所描述的方法。
附图说明
结合附图并参考以下具体实施方式，本公开各实施例的上述和其他特征、优点及方面将变得更加明显。贯穿附图中，相同或相似的附图标记表示相同或相似的元素。应当理解附图是示意性的，元件和元素不一定按照比例绘制。
图1是本公开的一些实施例可以应用于其中的示例性系统的架构图；
图2是根据本公开的订单处理方法的一些实施例的流程图；
图3是根据本公开的订单处理方法的另一些实施例的流程图；
图4是根据本公开的一些实施例的订单处理方法的一个应用场景的示意图；
图5是根据本公开的订单处理装置的一些实施例的结构示意图；
图6是适于用来实现本公开的一些实施例的电子设备的结构示意图。
具体实施方式
下面将参照附图更详细地描述本公开的实施例。虽然附图中显示了本公开的某些实施例，然而应当理解的是，本公开可以通过各种形式来实现，而且不应该被解释为限于这里阐述的实施例。相反，提供这些实施例是为了更加透彻和完整地理解本公开。应当理解的是，本公开的附图及实施例仅用于示例性作用，并非用于限制本公开的保护范围。
另外还需要说明的是，为了便于描述，附图中仅示出了与有关发明相关的部分。在不冲突的情况下，本公开中的实施例及实施例中的特征可以相互组合。
需要注意，本公开中提及的“第一”、“第二”等概念仅用于对不同的装置、模块或单元进行区分，并非用于限定这些装置、模块或单元所执行的功能的顺序或者相互依存关系。
需要注意，本公开中提及的“一个”、“多个”的修饰是示意性而非限制性的，本领域技术人员应当理解，除非在上下文另有明确指出，否则应该理解为“至少一个”。
本公开实施方式中的多个装置之间所交互的消息或者信息的名称仅用于说明性的目的，而并不是用于对这些消息或信息的范围进行限制。
相关的订单处理方法，例如，在快递行业接单时，通常需要用户填写详细的收货地址等经常会存在如下技术问题：在实际情况中，常见客户出差到某城市或探亲访友等场景。而一般跨城快递需要三天左右到达。客户在下单时不一定能完全确认自己收货时的详细地址。这样不仅会影响用户的使用体验，同时也大大降低了订单的数量。
为了解决以上所阐述的问题，本公开的一些实施例提出了订单处理方法及装置，可以在用户没有指定详细收货地址的情况下，也可以生成订单。从而满足用户在不确定未来收货位置时的下单需求，有利于提高订单量。
下面将参考附图并结合实施例来详细说明本公开。
图1示出了可以应用本公开的一些实施例的订单处理方法或订单处理装置的示例性系统架构100。
如图1所示，系统架构100可以包括终端设备101、网络102和服务器103。网络102可以用以在终端设备101与服务器103之间提供通信链路的介质。网络102可以包括各种连接类型，例如有线、无线通信链路或者光纤电缆等等。
用户可以使用终端设备101通过网络102与服务器103进行交互，以接收或发送消息等。终端设备101上可以安装有各种客户端应用，例如购物类应用、物流快递类应用和即时通讯工具等。
这里的终端设备101可以是硬件，也可以是软件。当终端设备101为硬件时，可以是具有显示屏的各种电子设备，包括但不限于智能手机、平板电脑、电子书阅读器、膝上型便携计算机和台式计算机等等。当终端设备101为软件时，可以安装在上述所列举的电子设备中。其可以实现成例如用来提供分布式服务的多个软件或软件模块，也可以实现成单个软件或软件模块。在此不做具体限定。
服务器103可以是提供各种服务的服务器。例如服务器103可以是对终端设备101所安装的应用提供支持的后台服务器。用户可以在终端设备101所显示的订单生成页面输入收货地址信息。此时，服务器103可以接收该收货地址信息并进行分析处理。以及可以将处理结果(如生成的订单)发送给终端设备101，以反馈给用户。
这里的服务器103同样可以是硬件，也可以是软件。当服务器103为硬件时，可以实现成多个服务器组成的分布式服务器集群，也可以实现成单个服务器。当服务器103为软件时，可以实现成例如用来提供分布式服务的多个软件或软件模块，也可以实现成单个软件或软件模块。在此不做具体限定。
需要说明的是，本公开的实施例所提供的方法可以由服务器103执行，也可以由终端设备101执行。相应地，装置可以设置于服务器103中，也可以设置于终端设备101中。在此不做具体限定。
应该理解，图1中的终端设备、网络和服务器的数目仅仅是示意性的。根据实际需要，可以具有任意数目的终端设备、网络和服务器。
继续参考图2，示出了根据本公开的订单处理方法的一些实施例的流程200。该方法包括以下步骤：
步骤201，确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息。
在一些实施例中，用户可以在终端设备(例如图1中所示的终端设备101)所安装的应用上进行下单操作，并且可以在订单生成页面输入收货地址信息。在这种情况下，订单处理方法的执行主体(例如图1中所示的服务器103)可以通过有线连接或无线连接的方式，来接收上述收货地址信息。进而可以确定该收货地址信息是否为详细收货地址信息。
可以理解的是，上述订单生成页面可以是包含订单所需信息，以生成订单的页面。订单所需信息通常可以包括但不限于以下至少一项：寄件人信息、寄件地址信息、物品信息、订单金额、收件人信息、收件地址信息等等。用户可以在订单生成页面编辑上述信息。另外，用户输入信息的方式在这里并不限制，如可以为语音输入、手动输入或扫描输入等等。
在一些实施例中，用户输入的收货地址信息可以为详细收货地址信息，也可以为非详细收货地址信息。在这里，详细收货地址信息通常为按照信息所指示的位置可以将物品准确地配送到收件人的地址信息。其一般可以包含多级地址和详细地址的信息。其中，多级地址可以为三级地址(如省、市、区或县)或四级地址(如省、市、区或县、街道或乡镇)。而详细地址可以为至少包含小区(或村)名称等同地址级信息的地址。作为示例，详细地址可以为五级地址中的第五级地址，如某小区几号楼几单元几门。而非详细收货地址信息可以是不包含上述详细地址的地址信息。也就是说，非详细收货地址可以为地址等级小于或等于四级地址的多级地址，如二级地址或三级地址等。
可选地，在一些实际场景中，由于地理位置不熟悉或不确定等原因，用户可能无法确定未来的详细收货地址信息。因此，用户输入的收货地址信息可以为地址等级小于四级地址的多级地址信息。作为示例，上述收货地址信息可以为二级或三级地址信息。在这种情况下， 用户可以仅指定收货的城市(或城市+区县)。这样有利于提高用户的下单效率。
在一些实施例中，上述订单生成页面还可以设置有订单模式控件。订单模式控件可以用于表征订单是否为模糊订单。其中，模糊订单通常为收货地址不是详细收货地址的订单。当用户触发订单模式控件后，说明用户要下一个模糊订单。在这种情况下，用户在输入收货地址信息时，订单生成页面可以提供支持模糊订单下单的候选地址信息，以供用户选择。
在这里，执行主体可以通过多种方式，来确定上述收货地址信息是否为详细收货地址信息。作为示例，执行主体首先可以按照地址等级(如五级地址)的划分标准，对收货地址信息进行划分。之后，可以确定划分后收货地址信息中，是否包含预设等级地址(如第五级地址或第四级地址)信息。若包含，则可以确定该收货地址信息为详细收货地址信息。若不包含，则可以确定该收货地址信息不是详细收货地址信息。或者，执行主体可以确定划分后收货地址信息属于几级地址信息。并可以确定其所属的地址等级是否大于预设地址等级(如四级地址)。若大于，则说明该收货地址信息为详细收货地址信息。若不大于，则说明其不是详细收货地址信息。
可选地，执行主体还可以根据上述订单模式控件的状态，来确定用户输入的收货地址信息是否为详细收货地址信息。可以理解的是，若订单模式控件被触发，则执行主体可以确定该收货地址信息不是详细收货地址信息。反之，则可以确定该收货地址信息是详细收货地址信息。
在这里，若上述收货地址信息为详细收货地址信息，则执行主体可以执行步骤203，即根据订单生成页面的信息生成订单。若上述收货地址信息不是详细收货地址信息，则执行主体可以继续执行步骤202。
步骤202，响应于确定不是详细收货地址信息，确定收货地址信息所指示的位置区域是否存在物流站点。
在一些实施例中，基于步骤201的确定结果，若上述收货地址信 息不是详细收货地址信息，则执行主体可以进一步确定收货地址信息所指示的位置区域是否存在物流站点。这里的物流站点可以是根据物流配运需求所设置的站点或网点，如分拣中心、快递网点等等。例如某个快递到达某城市后，会从该城市的总分拣中心，运送到其所属的区分拣中心。之后再由区分拣中心，运送到其所属的下级快递分部。依次向下运送，直至末端物流站点。这里的末端物流站点通常是各级物流站点的最末端。一般在末端物流站点生成物品的配送任务，将物品配送至收件人。即执行最后配送任务的配送站点。
作为示例，执行主体可以将收货地址信息所指示的位置区域，与物流站点所覆盖的位置区域进行匹配。若存在匹配的位置区域，则说明存在物流站点。在这种情况下，执行主体可以继续执行步骤203。若不存在匹配的位置区域，则说明不存在物流站点。此时，无法生成订单。另外，执行主体可以生成用于表征无法生成订单的提示信息，如“该地区不支持配送”，或“请输入详细收货地址”等。执行主体可以将该提示信息发送给用户，以使用户了解问题所在，及时修改。
可选地，为了保证生成的订单可配送，提升订单的送达率，上述物流站点还可以是支持模糊配送的物流站点。此时，执行主体可以确定收货地址信息所指示的位置区域，是否存在支持模糊配送的物流站点，或者收货地址信息所属的物流站点是否支持模糊配送。
步骤203，响应于确定存在物流站点，根据订单生成页面的信息生成订单。
在一些实施例中，基于步骤202的确定结果，若收货地址信息所指示的位置区域存在物流站点，则执行主体可以根据订单生成页面的信息，来生成订单。作为示例，执行主体可以按照订单生成页面中的下单时间、物品信息、收件人信息、收件地址信息等，来生成订单和订单编号。可以理解的是，为了便于与传统订单(具有详细收货地址的订单)进行区分，在生成订单时，还可以给该订单增加标识，或者可以通过订单编号来区别。在这里，标识的表示方式在这里同样不限制，如颜色、符号、图像等等。
通过以上描述可知，本公开的一些实施例的订单处理方法，在用 户无法确定未来收货位置的详细地址的情况下，同样可以满足用户的下单需求。也就是说，在用户输入的非详细收货地址信息所指示的位置区域存在物流站点的情况下，便可以根据订单生成页面的信息，来生成订单。从而满足用户在不同情况下的下单诉求，提升用户体验。也有助于进一步提高订单量。
请参见图3，示出了根据本公开的订单处理方法的另一些实施例的流程300。该方法包括以下步骤：
步骤301，确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息。
在一些实施例中，订单处理方法的执行主体(例如图1中所示的服务器103)可以确定收货地址信息是否为详细收货地址信息。该收货地址信息是用户在订单生成页面所输入的。具体过程可以参见图2实施例中步骤201的相关描述，此处不再赘述。
步骤302，响应于确定不是详细收货地址信息，确定收货地址信息所指示的位置区域是否存在物流站点。
在一些实施例中，在确定不是详细收货地址信息的情况下，执行主体可以确定收货地址信息所指示的位置区域是否存在物流站点。具体过程可以参见图2实施例中步骤202的相关描述，此处不再赘述。
步骤303，响应于确定存在物流站点，根据订单生成页面的信息生成订单。
在一些实施例中，若确定存在物流站点，则执行主体可以根据订单生成页面的信息生成订单。具体过程可以参见图2实施例中步骤203的相关描述，此处不再赘述。
步骤304，响应于确定订单关联的物品到达目的物流站点，向用户发送用于完善收货地址的通知信息。
在一些实施例中，执行主体在确定订单关联的物品到达目的物流站点的情况下，可以向用户发送通知信息。在这里，通知信息可以是用于指示完善收货地址的信息，其具体内容并不限制。其中，目的物流站点可以为收货地址信息所属的物流站点中，符合预设条件的物流站点。这里的预设条件可以为各物流站点中等级最低(最下级或末分 支)的物流站点。作为示例，若某订单的收货地址为XX市XX区。该收货地址所属的物流站点，负责该收货地址的物流站点，包括市分拣中心和XX区分拣中心。由于XX区分拣中心是市分拣中心的下级。因此该订单的目的物流站点可以为XX区分拣中心。
需要说明的是，在确定订单关联的物品到达目的物流站点时，执行主体可以将订单的状态调整为暂存状态。也就是说，在订单关联的物品到达目的物流站点时，由于缺少更详细的收货地址，可以先对该物品进行暂存。即先不对订单进行处理，以等待用户完善收货地址信息。若用户未在指定时长(或时间)内完善收货地址，则可以将该订单的物品逆向退回。若在指定时长(或时间)内，接收到完善后的收货地址信息，则可以继续执行步骤305。
步骤305，响应于接收到用户发送的完善后收货地址信息，更新订单的信息。
在接收到用户发送的完善后收货地址信息的情况下，执行主体可以更新订单的信息。例如可以更新该订单中的收货地址信息。又例如可以更新该订单的运单信息。另外，可以解除该订单的暂存，即取消订单的暂存状态，从而将该订单分发至对应的下级物流站点。
需要说明的是，这里的完善后收货地址信息同样可以是详细收货地址信息，也可以是非详细收货地址信息。完善后收货地址信息可以是能够确定末端物流站点的地址信息即可。作为示例，完善后收货地址信息可以是四级地址信息，或末端物流站点所覆盖的地址范围信息。
可选地，在接收到的完善后收货地址信息的情况下，执行主体可以确定完善后收货地址信息所指示的位置，是否存在对应的末端物流站点。也就是说，根据完善后收货地址信息，是不是可以确定末端物流站点，以确定具体收货区域。若确定存在末端物流站点，则可以将订单的收货地址信息更新为完善后收货地址信息。
步骤306，响应于确定物品到达末端物流站点，基于完善后收货地址信息，生成物品的配送任务。
在一些实施例中，在确定物品到达末端物流站点的情况下，说明上述订单的物品即将开始配送。此时，执行主体可以基于完善后收货 地址信息，来生成物品的配送任务，以进行物品配送。作为示例，执行主体可以将完善后收货地址信息所指示的位置，确定为物品的配送地址，从而进行物品配送。
在这里，物品的配送任务可以包括以下至少一种：生成物品的人工配送任务，以采用人工配送方式，将物品配送给用户或目标自提站点；生成物品的无人配送任务，以采用无人设备配送方式，将物品配送给用户。其中，无人设备包括无人车、无人机。这里的目标自提站点通常为位于物品的配送地址附近的自提站点。
具体派送流程可以分为以下几种情况：由配送人员外出送货，根据物品的配送地址送货到人；由配送人员外出送货，根据物品的配送地址放到附近的自提柜或自提点(驿站或代收点等)，通知用户自提位置和取货码；由无人车(或无人机等)外出送货，根据物品的配送地址送货到人；站点转给众包运力外出送货，由众包人员(兼职配送人员)根据物品的配送地址送货到人，或放到附近的自提柜或自提点。
在一些实施例中，为了保证订单能够准确送达，首先，执行主体可以确定完善后收货地址信息是否为详细收货地址信息。具体可以参见上述确定过程。之后，若确定是详细收货地址信息，则可以将完善后收货地址信息所指示的位置，确定为物品的配送地址。若确定不是详细收货地址信息，则可以获取用户的实时位置信息。以及可以将实时位置信息所指示的位置，确定为物品的配送地址。在这里，执行主体可以通过用户所使用的终端设备的定位功能，来获取用户的实时位置信息。
可选地，执行主体可以获取用户的实时位置信息。之后，可以确定实时位置信息是否与完善后收货地址信息相匹配。这里的匹配可以是相同，也可以是相近，如距离差在设定范围内。若确定两种信息不匹配，则可以将实时位置信息所指示的位置，确定为物品的配送地址。这样，可以避免或降低因完善后收货地址信息与实时位置信息存在差异，导致物品不能准确送达的情况发生。同时，也有助于提高物品的配送效率，避免配送人员反复派送。
在一些实施例中，为了进一步提高成功送达的概率，在配送之前， 执行主体可以先向用户发送用于确认配送地址的操作信息。其中，操作信息可以包括用于表征按照收货地址信息配送的信息、表征按照实时位置信息配送的信息。进而，基于用户的确认结果，可以确定物品的配送地址。
例如，若用户确认按照收货地址信息配送，则执行主体可以将完善后收货地址信息所指示的位置，确定为物品的配送地址。又例如，若用户确认按照实时位置信息配送，则执行主体可以将用户的实时位置信息所指示的位置，确定为物品的配送地址。这样可以实现配送地址的动态调整，提高用户选择的灵活性。尤其是对于不便于搬运的大件物品或较重物品。
另外，收货地址信息往往是用户提前填写确认的。对于不熟悉的地理位置，有可能会填写错误。在配送之前，通过与用户确认配送地址，也可以避免用户的实时位置与收货地址信息不同的情况，从而保证物品的准确送达。
进一步地，若确定按照实时位置信息配送，执行主体还可以向用户发送用于开启定位的提示信息。从而便于及时获取用户的实时位置信息，提升物品的配送效率。
作为示例，如图4所示的应用场景中的流程1-9。首先，客户下单时，可以仅指定收货城市(即只输入一级、二级地址)。此时，系统可以校验该城市是否有对应的分拣中心。有则接单(即生成订单)，无则拒单。在生成订单后，可以分配快递小哥进行揽收。快递小哥接收揽收任务，并上门揽收。之后进行订单的运输转运(流转)。在订单到达收货城市对应的分拣中心(即目的分拣)后暂存。通知客户选择(指定)明日收货区域，即完善收货地址。之后，目的分拣解除暂存，将订单分发给收货区域对应的物流站点。获取客户的实时位置。站点安排人员根据客户的实时位置进行派送，以送货到人。
本公开的一些实施例提供的订单处理方法进一步完善了订单的运输和配送处理过程。这样，在下单时收货地址为非详细收货地址的情况下，也可以保证订单的物品能够准确送达。
参考图5，作为对上述图2和3所示方法的实现，本公开提供了 订单处理装置的一些实施例，这些装置实施例与图2和3所示的那些方法实施例相对应，该装置具体可以应用于各种电子设备中。
如图5所示，一些实施例的订单处理装置500可以包括：地址确定单元501，被配置成确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息；站点确定单元502，被配置成响应于确定不是详细收货地址信息，确定收货地址信息所指示的位置区域是否存在物流站点；订单生成单元503，被配置成响应于确定存在物流站点，根据订单生成页面的信息生成订单。
在一些实施例中，该装置500还包括：发送单元(图5中未示出)，被配置成响应于确定订单关联的物品到达目的物流站点，向用户发送用于完善收货地址的通知信息，其中，目的物流站点为收货地址信息所属的物流站点中，符合预设条件的物流站点；更新单元(图5中未示出)，被配置成响应于接收到用户发送的完善后收货地址信息，更新订单的信息。
在一些实施例中，该装置500还包括暂存单元，被配置成响应于确定订单关联的物品到达目的物流站点，将订单的状态调整为暂存状态；以及更新单元被配置成更新订单的收货地址信息，以及取消订单的暂存状态。
在一些实施例中，更新单元被配置成确定接收到的完善后收货地址信息所指示的位置，是否存在对应的末端物流站点；响应于确定存在，将订单的收货地址信息更新为完善后收货地址信息。
在一些实施例中，该装置500还包括：任务生成单元(图5中未示出)，被配置成响应于确定物品到达末端物流站点，基于完善后收货地址信息，生成物品的配送任务。
在一些实施例中，任务生成单元可以被配置成确定完善后收货地址信息是否为详细收货地址信息；响应于确定是详细收货地址信息，将完善后收货地址信息所指示的位置，确定为物品的配送地址。
在一些实施例中，任务生成单元还被配置成响应于确定不是详细收货地址信息，获取用户的实时位置信息；将实时位置信息所指示的位置，确定为物品的配送地址。
在一些实施例中，任务生成单元可以被配置成向用户发送用于确认配送地址的操作信息，其中，操作信息包括表征按照收货地址信息配送的信息、表征按照实时位置信息配送的信息；基于用户的确认结果，确定物品的配送地址。
在一些实施例中，任务生成单元被配置成响应于确定按照实时位置信息配送，向用户发送用于开启定位的提示信息；将获取的用户的实时位置信息所指示的位置，确定为物品的配送地址。
在一些实施例中，任务生成单元被配置成以下至少一种：生成物品的人工配送任务，以采用人工配送方式，将物品配送给用户或目标自提站点；生成物品的无人配送任务，以采用无人设备配送方式，将物品配送给用户，其中，无人设备包括无人车、无人机。
在一些实施例中，输入的收货地址信息可以为地址等级小于四级地址的多级地址信息。
在一些实施例中，输入的收货地址信息为二级地址信息。
可以理解的是，该装置500中记载的诸单元与参考图2和3描述的方法中的各个步骤相对应。由此，上文针对方法描述的操作、特征以及产生的有益效果同样适用于装置500及其中包含的单元，在此不再赘述。
下面参考图6，其示出了适于用来实现本公开的一些实施例的电子设备(例如图1中的服务器)600的结构示意图。图6示出的电子设备仅仅是一个示例，不应对本公开的实施例的功能和使用范围带来任何限制。
如图6所示，电子设备600可以包括处理装置(例如中央处理器、图形处理器等)601，其可以根据存储在只读存储器(ROM)602中的程序或者从存储装置608加载到随机访问存储器(RAM)603中的程序而执行各种适当的动作和处理。在RAM 603中，还存储有电子设备600操作所需的各种程序和数据。处理装置601、ROM 602以及RAM 603通过总线604彼此相连。输入/输出(I/O)接口605也连接至总线604。
通常，以下装置可以连接至I/O接口605：包括例如触摸屏、触摸 板、键盘、鼠标、摄像头、麦克风、加速度计、陀螺仪等的输入装置606；包括例如液晶显示器(LCD)、扬声器、振动器等的输出装置607；包括例如磁带、硬盘等的存储装置608；以及通信装置609。通信装置609可以允许电子设备600与其他设备进行无线或有线通信以交换数据。虽然图6示出了具有各种装置的电子设备600，但是应理解的是，并不要求实施或具备所有示出的装置。可以替代地实施或具备更多或更少的装置。图6中示出的每个方框可以代表一个装置，也可以根据需要代表多个装置。
特别地，根据本公开的一些实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本公开的一些实施例包括一种计算机程序产品，其包括承载在计算机可读介质上的计算机程序，该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的一些实施例中，该计算机程序可以通过通信装置609从网络上被下载和安装，或者从存储装置608被安装，或者从ROM 602被安装。在该计算机程序被处理装置601执行时，执行本公开的一些实施例的方法中限定的上述功能。
需要说明的是，本公开的一些实施例中记载的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于：具有至少一个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本公开的一些实施例中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本公开的一些实施例中，计算机可读信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信 号、光信号或上述的任意合适的组合。计算机可读信号介质还可以是计算机可读存储介质以外的任何计算机可读介质，该计算机可读信号介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：电线、光缆、RF(射频)等等，或者上述的任意合适的组合。
在一些实施方式中，客户端、服务器可以利用诸如HTTP(HyperText Transfer Protocol，超文本传输协议)之类的任何当前已知或未来研发的网络协议进行通信，并且可以与任意形式或介质的数字数据通信(例如，通信网络)互连。通信网络的示例包括局域网(“LAN”)，广域网(“WAN”)，网际网(例如，互联网)以及端对端网络(例如，ad hoc端对端网络)，以及任何当前已知或未来研发的网络。
上述计算机可读介质可以是上述电子设备中所包含的；也可以是单独存在，而未装配入该电子设备中。上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该电子设备执行时，使得该电子设备：确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息；响应于确定不是详细收货地址信息，确定收货地址信息所指示的位置区域是否存在物流站点；响应于确定存在物流站点，根据订单生成页面的信息生成订单。
此外，可以以一种或多种程序设计语言或其组合来编写用于执行本公开的一些实施例的操作的计算机程序代码，程序设计语言包括面向对象的程序设计语言—诸如Java、Smalltalk、C++，还包括常规的过程式程序设计语言—诸如“C”语言或类似的程序设计语言。程序代码可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)——连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。
附图中的流程图和框图，图示了按照本公开各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含至少一个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本公开的一些实施例中的单元可以通过软件的方式实现，也可以通过硬件的方式来实现。所描述的单元也可以设置在处理器中，例如，可以描述为：一种处理器包括地址确定单元、站点确定单元和订单生成单元。其中，这些单元的名称在某种情况下并不构成对该单元本身的限定，例如，地址确定单元还可以被描述为“确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息的单元”。
本文中以上描述的功能可以至少部分地由至少一个硬件逻辑部件来执行。例如，非限制性地，可以使用的示范类型的硬件逻辑部件包括：现场可编程门阵列(FPGA)、专用集成电路(ASIC)、专用标准产品(ASSP)、片上系统(SOC)、复杂可编程逻辑设备(CPLD)等等。
以上描述仅为本公开的一些较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本公开的实施例中所涉及的发明范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离上述发明构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本公开的实施例中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。

Claims (15)

  1. 一种订单处理方法，包括：
    确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息；
    响应于确定不是详细收货地址信息，确定所述收货地址信息所指示的位置区域是否存在物流站点；
    响应于确定存在物流站点，根据所述订单生成页面的信息生成订单。
  2. 根据权利要求1所述的订单处理方法，其中，所述方法还包括：
    响应于确定所述订单关联的物品到达目的物流站点，向所述用户发送用于完善收货地址的通知信息，其中，所述目的物流站点为所述收货地址信息所属的物流站点中，符合预设条件的物流站点；
    响应于接收到所述用户发送的完善后收货地址信息，更新所述订单的信息。
  3. 根据权利要求2所述的订单处理方法，其中，所述方法还包括：
    响应于确定所述订单关联的物品到达目的物流站点，将所述订单的状态调整为暂存状态；以及
    所述更新所述订单的信息，包括：
    更新所述订单的收货地址信息，以及取消所述订单的暂存状态。
  4. 根据权利要求2或3所述的订单处理方法，其中，所述响应于接收到所述用户发送的完善后收货地址信息，更新所述订单的信息，包括：
    确定接收到的完善后收货地址信息所指示的位置，是否存在对应的末端物流站点；
    响应于确定存在，将所述订单的收货地址信息更新为所述完善后收货地址信息。
  5. 根据权利要求2-4之一所述的订单处理方法，其中，所述方法还包括：
    响应于确定所述物品到达末端物流站点，基于所述完善后收货地址信息，生成所述物品的配送任务。
  6. [根据细则26改正 28.03.2023]
    根据权利要求5所述的订单处理方法，其中，所述基于所述完善后收货地址信息，生成所述物品的配送任务，包括：
    确定所述完善后收货地址信息是否为详细收货地址信息；
    响应于确定是详细收货地址信息，将所述完善后收货地址信息所指示的位置，确定为所述物品的配送地址。
  7. 根据权利要求6所述的订单处理方法，其中，所述基于所述完善后收货地址信息，生成所述物品的配送任务，还包括：
    响应于确定不是详细收货地址信息，获取所述用户的实时位置信息；
    将所述实时位置信息所指示的位置，确定为所述物品的配送地址。
  8. 根据权利要求5-7之一所述的订单处理方法，其中，所述基于所述完善后收货地址信息，生成所述物品的配送任务，包括：
    向所述用户发送用于确认配送地址的操作信息，其中，所述操作信息包括表征按照收货地址信息配送的信息、表征按照实时位置信息配送的信息；
    基于所述用户的确认结果，确定所述物品的配送地址。
  9. 根据权利要求8所述的订单处理方法，其中，所述基于所述用户的确认结果，确定所述物品的配送地址，包括：
    响应于确定按照实时位置信息配送，向所述用户发送用于开启定位的提示信息；
    将获取的所述用户的实时位置信息所指示的位置，确定为所述物品的配送地址。
  10. 根据权利要求4所述的订单处理方法，其中，所述生成所述物品的配送任务，包括以下至少一种：
    生成所述物品的人工配送任务，以采用人工配送方式，将所述物品配送给所述用户或目标自提站点；
    生成所述物品的无人配送任务，以采用无人设备配送方式，将所述物品配送给所述用户，其中，所述无人设备包括无人车、无人机。
  11. 根据权利要求1-10之一所述的订单处理方法，其中，所述输入的收货地址信息为地址等级小于四级地址的多级地址信息。
  12. 根据权利要求11所述的订单处理方法，其中，所述输入的收货地址信息为二级地址信息。
  13. 一种订单处理装置，包括：
    地址确定单元，被配置成确定用户在订单生成页面输入的收货地址信息是否为详细收货地址信息；
    站点确定单元，被配置成响应于确定不是详细收货地址信息，确定所述收货地址信息所指示的位置区域是否存在物流站点；
    订单生成单元，被配置成响应于确定存在物流站点，根据所述订单生成页面的信息生成订单。
  14. 一种电子设备，包括：
    至少一个处理器；
    存储装置，其上存储有至少一个程序，
    当所述至少一个程序被所述至少一个处理器执行，使得所述至少一个处理器实现如权利要求1-12中任一所述的方法。
  15. 一种计算机可读介质，其上存储有计算机程序，其中，所述程序被处理器执行时实现如权利要求1-12中任一所述的方法。
PCT/CN2023/079767 2022-05-30 2023-03-06 订单处理方法、装置、电子设备和计算机可读介质 WO2023231487A1 (zh)

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